Guardian Alert Instruction Manual
Contents
1. Water Resistance The Guardian Alert 911 will resist occasional splashes from water How ever it should never be submerged or exposed to water continuously Guardian Alert 911 9 Battery Check The Guardian Alert 911 has a built in battery tester When you press the button t Button on the bottom of the PENDANT a voice announcement will inform you of the battery condition One of the following messages will be heard Battery is OK Check the battery condition twice a month Replace battery soon The battery should be replaced within the next week or two Replace battery now The battery should be replaced by the next day Please note If there is no response after pressing the button for one second or more the battery is dead and must be replaced immediately The battery should be tested twice a month along with the System Check outlined on the next page If the battery is tested every day it will be drained much more quickly and will not last as long 10 Guardian Alert 911 System Check The button on the bottom of the pendant Test Button case which is used to perform the BATTERY CHECK will also perform a SYSTEM CHECK Press and hold this button for more than four 4 seconds One of the following announcements will be made System check all functions are OK This confirms the following Battery status The PENDANT is working The BASE UNIT is working T2. the product LogicMark LLC will at its option either 1 replace this product with a functionally similar but not necessarily identical refurbished product or 2 repair the original product and return it to the original consumer purchaser after payment of repair replacement charges has been received Guardian Alert 911 19 LogicMark LLC 8625 Hampton Way Fairfax Station Virginia 22039 Tel 1 703 934 7934 Toll Free 1 800 519 2419 Fax 1 703 934 7935 www LogicMark com 2009 LogicMark LLC
3. English ten OTL Enjoy the Freedom of Independent Living OPERATING INSTRUCTIONS Model No 30911 LogicMark Note Battery must be installed before use Thank you for choosing the Guardian Alert 911 your personal link to the 911 emergency operator when you need it PLEASE READ THIS MANUAL COMPLETELY AND SAVE IT FOR REFERENCE Contents The items below are included with your Guardian Alert 911 Additional parts or replacements can be ordered from LogicMark LLC by calling our Customer Service department at 703 934 7934 Base Unit Belt Clip AC Adapter AAA Alkaline Battery Phone Cord Screwdriver Lanyard Line Splitter 2 Guardian Alert 911 Optional Accessories Battery Backup 30912 Lock Box 30913 TABLE OF CONTENTS Overview of the Guardian Alert 911 00 eee ceeeeeeeeeeneesnseeneeeees 4 Installing the Battery ss cescvsiasarccescctxeccseavevetesasnensaaiovsssaabusnsaaunnodtacarssassadens 5 Locating the Base Unit sicccccissssccsasssecesscasavederarvcssssansssseanensacsaabnedesaanveasseasse 5 Pendant Features ius ii 6 Base Unit Features usais 6 Connecting the Guardian Alert 911 The Standard e EE 7 Connecting E EE 7 How to Handle VolP amp DS La 8 Operating the Guardian Alert 911 About TE Ati EE 9 Attaching the Ln poda 9 KEE 9 Battery EEN 10 System Chee k ee 11 Emergency Dialing Using the Panic Button 12 Hanging EEN 13 Operatina E 13 Troubleshooting Guide oimociionaisioise
4. cation You must use a spe cial adaptor not supplied for the equipment to work with VOIP Internet transmission VOIP Internet will not work when your electricity service is interrupted unless you have battery back up for your computer and Guard ian Alert 911 system Purchaser acknowledges that the Guardian Alert 911 equipment and the optional Battery Back up accessory requires 110 Volt AC power and electrical outlets and receptacles telephone hook ups RJ11 Block or equivalent all of which is Purchaser s responsibility to obtain and Guardian Alert 911 17 TESTING AND SERVICE OF Guardian Alert 911 EQUIPMENT The Guardian Alert 911 equipment and optional Battery Back up accessory once installed are in the exclusive possession and control of the Purchaser and it is Purchaser s sole responsibility to test the operation of equipment and request warranty service if the equipment is under warranty LIMITED WARRANTIES OR REPRESENTATIONS LogicMark LLC does not represent nor warrant that the Guardian Alert 911 system will pre vent any loss damage or injury to person or property or that the personal emergency alert system will in all cases provide the protection for which it is installed or intended Purchaser acknowledges that LogicMark LLC is not an insurer and that Purchaser assumes all risk for loss or injury to Purchaser s property or person LogicMark LLC has made no representation or warran ties except those expressed h
5. erein and hereby disclaims any warranty of merchantability or fitness for any particular use PURCHASER S EXCLUSIVE REMEDY Purchaser s exclusive remedy for LogicMark LLC s default hereunder is to require LogicMark LLC to repair or replace at LogicMark LLC s option any equipment or part of the personal emergency alert system which is non operational during LogicMark LLC s warranty period LIMITATION OF LIABILITY The Guardian Alert 911 equipment is not designed or guaranteed to prevent any loss or injury This Limited Warranty and Disclaimer of Liability constitutes the terms of sale and use of the Guard ian Alert 911 and accessory equipment and if notwithstanding these terms of sale and use of the product there should arise any liability on the part of LogicMark LLC as a result of any cause whatsoever regardless of whether or not such loss damage or personal injury was caused by or contributed to by LogicMark LLC s negligence to any degree or failure to perform any obligation or strict products liability such liability will be limited to an amount paid by the Purchaser to LogicMark LLC for the product or to the sum of 150 00 whichever is greater 18 Guardian Alert 911 ONE YEAR LIMITED WARRANTY LogicMark LLC warrants to the original consumer purchaser that this prod uct shall be free of defects in material and workmanship under normal use and circumstances for a period of one 1 year from the date of orig
6. f the PENDANT What to expect A voice should announce the condition of the battery A light on the front of the PENDANT will come on If nothing happens the most likely cause is that the battery is dead or has been installed backwards If the PENDANT says Battery OK go on to step 2 Step 2 Check the connections on the BASE UNIT What to do Make sure the AC ADAPTER is plugged into a live AC outlet and into the BASE UNIT What to expect The blue POWER light will be on if the BASE UNIT is con nected to power If the POWER light is on and the BASE UNIT is connected to a working phone line go on to step 3 14 Guardian Alert 911 Step 3 Make sure the PENDANT and the BASE UNIT are communi cating with each other Background information The PENDANT and the BASE UNIT are con nected by a wireless radio link They must be synchronized to work together They should have already been synchronized at the factory but resetting this is simple What to do 1 Press the SET UP button on the BASE UNIT until the red SCANNING light comes on Release the SET UP button 2 Now press and hold the PANIC BUTTON and the TEST BUTTON buttons on the pendant at the same time until the SCANNING light on the BASE UNIT turns off It should turn off right after you push both buttons together What to expect The red light on the BASE UNIT will go out immediately after the 2 buttons are pressed at the sa
7. g 911 please contact your telephone service provider To install Guardian Alert 911 simply plug the product into the telephone jack or adaptor jack that you would normally plug a regular telephone into and you will be all set Note if you have both a working traditional phone line AND a VoIP phone system we recommend connecting the Guardian Alert 911 system to the traditional phone line For more information on using the Guardian Alert 911 product with your VoIP system visit our website at www LogicMark com and view the FAQ under the OUR PRODUCTS tab If Your Home Has DSL If your home has DSL service for your computer you will need to use a DSL filter Existing Phone Jack in line with the Guardian Alert 911 OR IT WILL NOT WORK This filter can be obtained from a local electronics supplier or your DSL service provider See illustration to the right 8 Guardian Alert 911 Operating the Guardian Alert 911 About The Pendant The PENDANT is a tiny cordless speaker phone It may be worn around the neck on a belt using the supplied clip or kept in your pocket There is a large blue button on the front of the PENDANT which activates the system and automatically dials the 911 emergency number when pressed for more than 1 second Once connected you can speak directly with the 911 operator and explain the nature of your emergency Attaching The Lanyard If the neck strap is to be used attach it as shown to the right
8. he BASE UNIT is connected to a working phone line The PENDANT is within range of the BASE UNIT System check failed This confirms one or more of the following The PENDANT has malfunctioned The BASE UNIT has malfunctioned The PENDANT and BASE UNIT are not communicating with each other or are out of range The BASE UNIT is not connected to the phone line or can not get a dial tone for some reason If you receive a System check failed notification please refer to the TROUBLESHOOTING guide at the back of this manual to determine the cause This feature is very useful allowing you to confirm that the system has coverage from all parts of your home Simply walk to the various parts of your home and push the Battery Check System Check button until you hear the dial tone and the SYSTEM CHECK ALL FUNCTIONS ARE OK voice prompt Guardian Alert 911 11 We highly recommend that you perform this System Check every month to confirm that your system is working properly and that the pendant and base station are in good communication and that the base station can get a dial tone It is also recommended to perform this system check after a lightening storm that could damage the base station which is plugged into the phone line Emergency Dialing Using the Panic Button In the event of an emergency press the blue panic button on the front of the PENDANT When this button is pressed for more than 1 sec
9. inal purchase for use When the original consumer purchaser returns the product pre paid to LogicMark LLC 8625 Hampton Way Fairfax Station Virginia 22039 USA within the warranty period and if the product is defective LogicMark LLC will at its option repair or replace such This warranty shall constitute the sole liability of LogicMark LLC concern ing the product LogicMark LLC expressly disclaims all other warranties INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MER CHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE NO PERSON FIRM OR CORPORATION IS AUTHORIZED TO ASSUME FOR LogicMark LLC ANY OTHER LIABILITY IN CONNECTION WITH THE SALE AND USE OF THE PRODUCT LogicMark LLC and agents and distributors will bear no liability whatsoever for incidental or consequential damages or charges of any kind Some states do not allow the exclusion or limitation of incidental or con sequential damages so the above disclaimer regarding incidental or conse quential damages may not apply to you This warranty is void if the product has been damaged or tampered with or if the product or any such parts have been opened In all cases of damage during shipment a claim must be filed with the shipping carrier and not with LogicMark LLC This warranty gives you specific legal rights you may also have other rights which vary from state to state OUT OF WARRANTY REPAIRS If the warranty period has expired or if you are not the original owner of
10. it Features AS o o y Setup Indicator NS LOT Button Power Indicator 6 Guardian Alert 911 Connecting The Guardian Alert 911 The Standard Connection No special phone line or special service is required to use your Guardian Alert 911 Your phone will work with your existing touch tone phone line and existing service It works the same way as any cordless phone Simply plug in the AC ADAPTER and TELEPHONE LINE CORD as shown Caution Do not plug the AC ADAPTER into an outlet which is controlled by a switch The switch could accidentally be turned off thus rendering the BASE UNIT inoperable Existing Phone Jack Connecting A Second Phone You may need to plug a conventional telephone into same outlet used by the Guardian Alert 911 This is done very simply by using the telephone line splitter To Guardian Alert included See illustration on right Guardian Alert 911 7 To Second Phone If Your Phone System is VoIP Voice over Internet Protocol VoIP is a telephone service that sends your call over the Internet instead of through the regular telephone system Guardian Alert 911 will work well on most Voice Over IP systems It is important if you haven t already done so that you register your physi cal address with your VoIP provider and check to insure that 911 service is available to you Ifyou are unsure if your phone system uses VoIP or to find if your VoIP system is capable of callin
11. me time This indicates the PENDANT and the BASE UNIT are synchronized At this point everything should be working fine Now perform the System Check pg 11 test again to make sure all is well If your Guardian Alert 911 is still not working call our TECH SUPPORT department at 703 934 7934 Information The FCC Wants You To Know FCC ID TYD30911 This device complies with Part 15 of the FCC Rules Opera tion is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Privacy of communications may not be ensured when using this phone Guardian Alert 911 15 General Warnings And Precautions Warning LogicMark LLC DOES NOT represent this unit to be completely waterproof To reduce the risk of damage to the unit DO NOT expose the pendant or base unit to prolonged water rain or moisture The Guardian Alert 911 is intended for residential use only It may not work properly if connected to some commercial phone systems The Guardian Alert 911 works with tone dialing systems only Do not use if you have pulse dialing only This product and or accessories may contain lead a chemical known to the State of California to cause birth defects or other reproductive harm Note Gaurdian Alert 911 does not interfere with pacemakers Important Safety Instructions When usi
12. ng your Guardian Alert 911 please observe the following instructions in order to reduce the risk of personal injury electrical shock or fire 1 Save these instructions for future reference 2 Read all instructions carefully and make sure you understand them 3 Unplug this product from the electrical outlet before attempting to clean it Do not use any liquids for cleaning either the Base Unit or the Pendent Use only a soft damp cloth 4 Do not locate the Base Unit near any source of water such as in the bathroom near a sink in the kitchen or the like 5 Do not open the unit except the battery compartment as directed in these instructions on the Pendant for any reason Any attempt to open the case of the Base Unit or the Pendant will void the warranty and may damage the unit or prevent it from working properly 6 Donotuse any power source other than that supplied from LogicMark LLC specifically for this product Use of any other power source could damage your unit or make it unsafe 7 If your unit becomes damaged do not attempt to repair it Please return it to LogicMark LLC for service or replacement as stipulated below under ONE YEAR LIMITED WARRANTY 16 Guardian Alert 911 LogicMark Disclaimer and Limited Warranty DISCLAIMER LogicMark LLC will not be responsible for the improper use of the Guardian Alert 911 nor will it be responsible for failure resulting from the use of other equipment connected t
13. o the same phone line We will not be responsible for the quality of the phone line or the reliability or quality of the phone service with which the Guardian Alert 911 is used LogicMark LLC will not be responsible for the installation of the Guardian Alert 911 It will not be responsible for the improper use or abuse of this unit COMMUNICATION AND RESPONSE LIMITATIONS Purchaser acknowledges that signals which are transmitted over telephone lines or other modes of communication pass through communication networks wholly beyond the control of LogicMark LLC and are not maintained by LogicMark LLC and therefore LogicMark LLC shall not be responsible for any equipment or communication failure which prevents transmission signals from reaching police emergency 911 operators or damages arising therefrom Purchaser acknowledges that LogicMark LLC provides no response to its Guardian Alert 911 equipment The equipment is designed to communicate with police emergency 911 operators and LogicMark LLC is not and shall not be responsible for police or other emergency response time or that any response will be provided by the police emergency 911 response center ELECTRIC AND TELEPHONE SERVICE IS NECESSARY AND PURCHASER S RESPONSIBILITY Purchaser acknowledges that the Guardian Alert 911 equipment including optional Battery Back up acces sory plugs into a standard telephone jack and communicates over standard telephone lines using two way voice communi
14. ond the Guardian Alert 911 will automati cally dial 911 When the emergency response operator answers speak in a normal voice and you will be heard There is no need to put the PENDANT up to your ear unless you are having trouble hearing There is no need to hold the PENDANT up to your mouth You will be clearly heard even if the PENDANT is an arm s length away 12 Guardian Alert 911 Hanging Up You can hang up any time by pressing the TEST BUTTON on the bottom of the pendant case Ifthe 911 operator does hang up the phone and you do not hang up with this test button the system will still automatically turn off in 4 to 6 minutes Test Button Operating Range The operating range of your Guardian Alert 911 will depend on many fac tors including intervening walls electrical interference or various appliances such as vacuum cleaners microwave ovens mixers coffee grinders hair dryers and other sources of electrical noise around the house The system should cover your typical home less than 3 500 sq ft and a short distance into the front side and back yards Perform the System Check on page 11 to determine the boundries of your system to know the limits of operation in your home and surroundings Guardian Alert 911 13 TROUBLESHOOTING GUIDE What if I can t get the Guardian Alert 911 to work Step 1 Check the PENDANT What to do Press the BATTERY CHECK SYSTEM CHECK button on the bottom o
15. r failure It can be ordered from the Customer Service number on the back of this manual Ask for part number 30912 4 Guardian Alert 911 Installing the Battery The PENDANT requires one AAA battery We recommend using a fresh high quality alkaline or lithium cell from a recognized brand Under normal use the battery will last 6 to 12 months When activated during an emergency you can q talk for up to 30 minutes depending on bat Terminal tery strength Follow the diagram to the right to install the battery which came with your kit Insert positive end of battery into the com partment first Push battery all the way down in the compartment To insure that your Guardian Alert 911 will be ready when you need it replace the battery every 6 months NOTE The battery cover will only fit easily on the case in one direction Locating the Base Unit For best results and longest range locate the BASE UNIT in an area away from household appliances which could present electrical interference These include microwave ovens televisions electric mixers or blenders hairdryers Good Location Bad Location If more than one Guardian Alert 911 is to be used in one home it is recom mended that the BASE UNITS be located at least 10 apart Guardian Alert 911 5 Pendant Features Antenna Lanyard Mount _ __ gt H Speaker Activation Button Microphone Base Un
16. sisncasinannracananado nao nsio seca so dsrnas oraci n 14 Guardian Alert 911 3 Overview Of The Guardian Alert 911 The Guardian Alert 911 is a tiny cordless speaker phone small enough to be worn around your neck It is smaller than most cell phones By pressing a single button the Guardian Alert 91lautomatically dials the universal 911 emergency number You will then be able to speak directly to the 911 operator about your emergency There is no need to register the product Simply install it according to these directions and your Guardian Alert 911 is ready It has enough range to cover most homes and even into the yard It is NOT a cell phone and therefore will not work far from your home It is designed to be used primarily inside the home You can use the System Check feature see page 10 to confirm that the PENDANT is within range of the BASE UNIT The Guardian Alert 911 PENDANT has its own replaceable battery The battery must be installed prior to use It will last at least 6 to 12 months in standby or normal use mode Because the PENDANT never needs charg ing it can be kept with you at all times We recommend that the PENDANT battery be replaced every six months Like most cordless phones the Guardian Alert 911 must be plugged into a power outlet using an AC adapter included to work An optional battery backup is available which can keep the Guardian Alert 911 BASE UNIT working for up to 24 hours in case of a powe
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