Document Cover Page - SEAWeb User Manual.pub
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1. Su pport E nforcement Program Government of Newfoundland amp Labrador e Accounting Communica e cas we men s If the Logout feature does not appear on the bottom right hand side of the SEA Web Portal banner then you are already logged out SEA WEB PORTAL USER MANUAL Section Using the SEA Web Portal Now that you re logged in what can you do This section gives an overview of the main features of the SEA Web Portal around Inside you have access to all the vital details of your account with the Support Enforcement Program You can also communicate electronically with the Support Enforcement Program through a variety of means The features of the SEA Web Portal are broken down into five main areas and we will examine each in turn Firstly though let us examine the screen where our portal session begins the Main Menu N ow that you have connected to the SEA Web Portal it s time to have a look After a successful log in you are brought to the Main Menu screen This simple screen lists the available menu options to you with a brief description of each A synopsis follows Case Details Look hete for information on the status of the case with Support Enforcement Accounting Details Look here for recent payment and accounting information Communicate Online Use this area for communicating with Support Enforcement online or for getting information about how to contact us by other mea2. Newfoundland Labrador SEA WEB PORTAL USER MANUAL January 20 2006 Support Enforcement Division Department of Justice In Cooperation with The Office of the Chief Information Officer TEL 709 637 2608 FAx 709 634 9518 SUPPORT ENFORCEMENT APPLICATION WEB PORTAL User Manual Office of the Chief Information Officer Government of Newfoundland and Labrador P O Box 8710 St John s NL A1B 4J6 4 Floor West Block SEA WEB PORTAL USER MANUAL Section Welcome A welcome from the Director of the Support Enforcement Program elcome to the Support Enforcement Web Portal Support Enforcement has been working hard over the past several years to be able to provide this new service to our clients and partners You have asked for the ability to obtain information on your account when you need it instead of when the Support Enforcement Program is able to provide it The SEA Web Portal is our answer to this need and we encourage all our clients and partners to avail of the setvice If you don t have access to a computer you may still call the integrated voice response system for balance and payment information at 1 800 563 5330 Creditors only or for other enquiries call the office directly at 709 637 2608 I hope you enjoy using the SEA Web Portal and after using it for a while will take the time to fill out the online feedback that is included in the service Sincerely A Craig H Scott Dire
3. so that we can verify that the message has indeed originated from you Send us a Message This option allows you to type a brief message to the officer handling your account Report a Direct Payment This option allows you to report a direct payment from the debtor that Support Enforcement is not aware of It is available to Creditors only You must enter an amount and the date that the transaction occurred Request to Have Us Call You Back Clicking on this item will allow you to specify a phone number that we can reach you at during business hours and any special instructions We will attempt to respond to your request within 48 hours Request a Payment Summary Be Mailed to You Clicking this item will alert us that you wish to be mailed a payment summary sometimes also referred to as a Statement of Account Send Us New Contact Information If you aware of any upcoming change in your contact information mailing address phone SEA WEB PORTAL USER MANUAL number etc or ate aware that we do not have the most accurate information available please use this feature Clicking this link will provide you with the ability to enter all sorts of contact information and a date when the information will be valid If it is already valid you can simply enter today s date Feedback amp Satisfaction Survey A link is provided to an online electronic survey The results are anonymous and will be used to better serve yo
4. most important financial details of a Support Enforcement account There are three primary sections in this area Current Status This section outlines the key financial information on a particular Support Enforcement account e The balance e The last payment date and amount e Direct Deposit status Creditors only e Pre Authorized Debit status Debtors only e Attachment status For example Balance 28 486 37 Last Payment Amount 357 00 Last Payment Date 17 JAN 2006 Direct Deposit Status Not yet set up Attachment Status No attachment SEA WEB PORTAL USER MANUAL Order Terms This section provides a summary of active judgement order terms There may be none one or mote active otder terms and this section will include relevant details for all order terms e Date of judgment order e Type of order terms e g Support Default Arrears etc e Payment amount and frequency e Next payment due date s For example 1 Judgment Order for 19 FEB 2004 Type of Terms Support Payment Frequency Monthly Payment Amount 257 00 Next Payment Due Date 15 FEB 2006 2 Judgment Order for 19 FEB 2004 Type of Terms Default Arrears Payment Frequency Monthly Payment Amount 100 00 Next Payment Due Date 15 FEB 2006 SEA WEB PORTAL USER MANUAL Payment Summary This section provides two links One link labeled View Online will open up a PDF document PDF do
5. ctor of Support Enforcement SEA WEB PORTAL USER MANUAL Section Access to the Portal An overview of procedures for connecting and disconnecting from the SEA Web Portal portal you first have to Log in To Log in means to prove who you are to the web portal so that it can provide you with the customized information you want T he SEA Web Portal is secured for your protection In order to access the There are THREE pieces of information you will need to Log in to the SEA Web Portal e Your Account Number e Your Role with Support Enforcement e Your PIN Personal Identification Number If you do not know your Account Number you will need to call the Support Enforcement Program to obtain it Your Role is simply the type of client or partner you ate There are currently three types e Creditor the person entitled to recetve support under a court order e Debtor the person required to pay support under a court order e Reciprocating Jurisdiction a member of a partnered agency Your PIN will be mailed to you All eligible Support Enforcement clients have been mailed an invitation letter with their PIN included If you have not received your invitation or have lost or misplaced it please contact Support Enforcement to obtain a new one SEA WEB PORTAL USER MANUAL Connecting to the Web Site In order to log in to the SEA Web Portal you will have to gain access to a computer with internet access When you hav
6. cuments are specially formatted electronic documents that require a special reader to display them The second link labeled Request by Mail will allow you to send an electronic request to have a payment summary mailed to you This is useful if you are having trouble viewing the electronic version A partial example of a fictional electronic payment summary follows Creditor Statement of Account Support Enforcement Web Portal Account Number 0123456 Party Creditor Date January 23rd 2006 Trans Date _ Due pate invoice Type charge Reduction Balance 10 Sep 2001 10 Sep 2001 1077758 0041594 41601 Support ADD ONGOING CHARGES FOR JUL2001 SEP2001 PER 10 Sep 2001 10 Sep 2001 1077757 26 922 37 29 208 37 0041594 41600 Support ADD ARREARS PER RESO AFFIDAVIT 01 Oct 2001 01 Oct 2001 1082324 762 00 29 970 37 0041594 41601 Support 01 Nov 2001 01 Nov 2001 1093064 762 00 30 732 37 0041594 41601 Support 03 Dec 2001 03 Dec 2001 1102613 SEA WEB PORTAL USER MANUAL Communicate With Us The Communicate With Us screen is a collection of all the various means to interact with the Support Enforcement Program There are six sections in this area Communicate Online This section lists the various means of electronic communication available through the SEA Web Portal Each section is relatively straight forward but please note that in each case you are required to re confirm your password
7. e connected to the internet start your web browser e g Internet Explorer Netscape Navigator or Mozilla Firefox Next type the following internet address into the web browser https sea remote justice gov nl ca If you user Internet Explorer for example it may look like this Address E https sea remote justice gov nl ca gt Go When you hit the ENTER key you should connect to the Welcome Screen of the SEA Web Portal Log in Procedure After you read and understand the message on the Welcome Screen you are ready to log in This is a three step process Step 1 On the bottom of the Welcome Screen click the Login button tegen The Select Your Role screen now appears Step 2 Click on the Role that describes you Creditor person who receives support are wise who pays support RJ Reciprocating Jurisdiction The Login to Your Account screen now appears SEA WEB PORTAL USER MANUAL Step 3 Now enter your Account Number and PIN and click Login Account Number 0123456 PIN eoecccce eo If your log in was successful you will move to the Main Menu screen You are now Logged in Successful Log in lt 7 Inactivity Timeout After logging into the SEA Web Portal you may stay as long as you wish For your security however there is an Inactivity Timeout After ten minutes of inactivity inactivity means not clicking anything your session will be automatically ended Th
8. ently in effect or not e Employment wage attachment status e Federal attachment status e Judgment registered with the High Sheriff For example Employment Attachment Employment attachment in effect Federal Attachment Federal attachment in effect Judgment Judgement registered with High Sheriff SEA WEB PORTAL USER MANUAL Recent Enforcement Administrative Activities This area provides a listing of selected enforcement or administrative activities which have recently occurred on your account Only activities from the last 12 months will appear for Debtors and Creditors Please note that Support Enforcement undertakes many actions in managing an account and so only the most important are listed here For example Date 18 NOY 2005 18 NOY 2005 15 NOV 2005 15 NOV 2005 Enforcement Action E10 Notice Of Withdrawal Of Garnishment E06 Notice of Garnishment Normal with Terms E10 Notice Of Withdrawal Of Garnishment E06 Notice of Garnishment Normal with Terms O7 NO 2005 06 OCT 2005 23 FEB 2005 23 FEB 2005 04 FEB 2005 E06 Notice of Garnishment Normal with Terms T10 Federal Trace T10 Federal Trace T10 Federal Trace E10 Notice Of Withdrawal Of Garnishment Piease note there may be enforcement that is older than 12 months butis st in effect SEA WEB PORTAL USER MANUAL Accounting Details The Accounting Details screen has been provided to group together the
9. is means that the next click you make will not be allowed to complete Instead you will be re directed to the Welcome Screen and forced to login again This feature is to prevent anyone from viewing your account information if you happen to leave your computer unattended without logging out Unsuccessful Log in If your log in was unsuccessful you will be re directed to the Welcome Screen There will be an error message saying Access is Denied Most likely you made a typo when entering your account number or PIN or perhaps chose the wrong role during the log in process Simply click the Login button and try again Account Lockout After five consecutive failed login attempts the SEA Web Portal will automatically lock your account This means that you will have to contact Support Enforcement and ask them to unlock your account before you can continue This feature is designed to stop people from guessing your PIN SEA WEB PORTAL USER MANUAL Log out Procedure Once you have successfully logged in to the SEA Web Portal and have finished with your session you should always remember to log out Logging out ensures that no one can continue using your session after you leave the computer or shut down your web browser Although Support enforcement takes many precautions to prevent this sort of behavior the safest thing to do is to always log out You can always log out by clicking the top right hand side of the SEA Web Portal banner
10. ns Information This section holds an assortment of links you might find useful SEA WEB PORTAL USER MANUAL Profile Change your password or learn some statistics about your web site usage Logout Log out of the SEA Web Portal For your security please be sure to do so each time you are finished with this service To ease your navigation throughout your SEA Web Portal session each of these primary links is duplicated at the top of every screen as depicted below Support Enforcement Program Government of Newfoundland amp Labrador accounting Communio e case SEA WEB PORTAL USER MANUAL Case Details The Case Details screen is intended to provide details on the current status of the Support Enforcement account as well as a history of some of the most important administrative and enforcement activities There are three primary sections in this area Current Status This section outlines the primary high level details of a Support Enforcement account status e The Status e g Open or Closed e The date the account was opened e The officer handling the account For example Account Status Open Account Opened 28 APR 2003 Case Officer Name JOHN PENDER Phone 709 637 2518 SEA WEB PORTAL USER MANUAL Enforcement Status Here you will find a high level report of the primary enforcement actions currently active on your account The status of each enforcement action is either curr
11. u in the future Address The mailing address of the main Support Enforcement Office is provided Enforcement Inquiries Telephone an Fax numbers are provided Please note that due to the volume of calls an immediate response cannot be guaranteed Business Hours The Support Enforcement s summer and winter business hours ate listed here Telephone Directory A link is provided to a PDF document containing the phone numbers for individual Support Enforcement officers You can find out which officer is handling yout case by checking the Case Detail screen SEA WEB PORTAL USER MANUAL More Information The More Information section is meant to provide our clients with links to other relevant sources of information Links to brochures online forms and other reciprocating agencies are provided Support Enforcement Documents Brochures and other informative documents relating to the Support Enforcement Program in Newfoundland and Labrador Support Enforcement Forms Online forms in PDF format can be filled out and printed before mailing them to the Support Enforcement program Quick Links Links here are provided for sources outside of the SEA Web Portal Provincial and Territorial Support Enforcement Programs These links also external to the SEA Web Portal re direct the client to the various home pages of support enforcement programs across Canada and in the United States of America SEA WEB PORTAL USER MANUAL M
12. y Profile The My Profile screen is intended to allow you to manage your SEA Web Portal access You can check certain usage statistics and change you PIN here Should you every suppose that your PIN has been compromised or that someone else may have access to your account change your PIN immediately and contact Support Enforcement to report the matter Web Portal Activity This section provides a summaty of past SEA Web Portal activity e Number of Logins e Session start time e Last log in date and time For example Number of Logins 118 Session Start Time JANUARY 23 2006 01 42 21 Last Login JANUARY 23 2006 00 45 04 SEA WEB PORTAL USER MANUAL PIN Change You can change your PIN anytime In choosing a new PIN there are certain restrictions you must bear in mind however Your password must contain e Exactly eight characters e Only numbers and letters e g no spaces symbols or punctuation e Atleast two numbetic characters e At least five alphabetic characters In addition a new PIN must not contain any complete word When you ate entering a new PIN you must first enter your old PIN then enter your new PIN and the confirm your choice by typing your new PIN again When you have completed all three fields click Change Enter OLD PIN eeeesese Enter NEW PIN eeeseses Confirm NEW PIN eeesssee E
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