User Guide
Contents
1. Changing View Layouts E You can change the View layout to customize how video is displayed On the View screen tap the screen once to display the menu bar then tap Edit 2 On the Edit View screen tap Layout to display the available View layout options 3 Tap the View layout that you want to use The View changes to the selected layout 4 To move image panels drag an image panel to a different position in the View layout 5 When you have completed your View layout changes tap Done Switching Views The number of dots at the bottom of the screen show the number of Views that are open MINI YALETOWN QVIGILON e To switch Views flick left or right To switch to a new View flick left until you reach the last View Each time you add a camera to an empty View a new View is automatically added to the right of all available Views NOTE There can be no more than eight Views Maximizing an Image Panel e To maximize an image panel double tap an image panel e To restore an image panel double tap a maximized image panel Zooming and Panning You can digitally zoom and pan video from any camera 1 Double tap to maximize the video image panel 2 Place two fingers on the image panel and pull apart to zoom in 3 While zoomed in drag the screen to pan across the video image 4 Place two fingers on the image panel and push together to zoom out Taking Snapshots A snapshot allows you to save or2. email any image that is displayed in an image panel 1 Touch and hold the image panel that currently displays your snapshot 2 When the snapshot menu appears select one of the following Save Image Email Image Cancel Tap Save Image to save a copy of the snapshot on your mobile device The image is saved in JPEG format and is stored in your photo gallery Tap Email Image to email a copy of the snapshot The image is automatically attached to an email message This option is only available if you have email set up on your mobile device Using PTZ If you are watching live video from a pan tilt and zoom PTZ camera you can control the camera s PTZ features from ACC Mobile 1 Double tap to maximize the video image panel Tap once to display the menu bar if it is hidden Tap PTZ The camera s PTZ controls are displayed If the camera supports Click to Center and Drag to Zoom the arrows on the video image are not displayed Presets e To move the camera perform one of the following e fthe camera supports Click to Center tap anywhere on the video image to center the camera to that point e Otherwise tap and hold an arrow to move the camera in that direction Release the arrow when you want the camera to stop e To zoom in and out tap and hold or at the bottom of the screen e If the camera supports Drag to Zoom drag your finger in any direction to create a box When you release your finger from
3. the screen the camera zoom and centers on the selected area Tap 1x to zoom out in full e To have the camera perform preset movements tap Presets then select the preset you want to use The presets are configured in the Avigilon Control Center Client software 4 Tap Done to hide the PTZ controls Playing Back Recorded Video You can watch recorded events from any camera that you have access to on ACC Mobile 1 Double tap to maximize the video image panel Tap once to display the menu bar if it is hidden Tap Recorded to SEE suci A the poy ack screen 6 20 11 10 10 03 1 gt gt 4 To watch video from a specific time tap Ed 10 5 6 T a b Scroll the calendar to select the date hour and minute of the video you want to find Tap Current Time to reset the calendar to the current time Events near 6 20 11 10 10 AM 6 20 11 10 10 02 AM 6 20 11 9 47 55 AM r io ay 10 10 JAM ETETEJ T EZ Current Time Events that occur within 15 minutes of or overlap the selected time are displayed at the top of the screen Select an event from the list or tap Done The video is displayed in the Playback screen To play the recorded video tap Ld To fast forward tap j Tap the arrow again to increase the playback speed You can play the video up to eight times the original speed To rewind tap El Tap the arrow again to increase the playback speed You can play the video up to eigh
4. QVIGILON THE BEST EVIDENCE User Guide Avigilon Control Center Mobile Version 1 2 for iOS UG ACCMOBILE iOS B Rev1 Copyright 7 16 12 Avigilon All rights reserved No copying distribution publication modification or incorporation of this document in whole or part is permitted without the express written permission of Avigilon In the event of any permitted copying distribution publication modification or incorporation of this document no changes in or deletion of author attribution trademark legend or copyright notice shall be made No part of this document may be reproduced stored in a retrieval system published used for commercial exploitation or transmitted in any form by any means electronic mechanical photocopying recording or otherwise without the express written permission of Avigilon iPad iPhone and iPod Touch are trademarks of Apple Inc iOS is a trademark of Cisco licensed to Apple Avigilon has made every effort to identify trademarked properties and owners on this page All brands and product names used in this document are for identification purposes only and may be trademarks or registered trademarks of their respective companies Avigilon Tel 1 604 629 5182 Fax 1 604 629 5183 http www avigilon com Revised 7 16 12 Table of Contents INTFOGUCHION PEDI 1 Device Requirements 0 0 0 0 c cece eee eee eee 1 System Requirements 0 00 cee ee eee ees 1 Getting St
5. arted cc cacti eae we inm d Ou wow dads a E abus 2 Adding a Gateway 6 2x te wes uis doe ane cop E dace De ME ag d 2 Logging IN to a Server axe ulvas spese udo t eo S CR etes 3 Accessing Cameras 00 ccc eee eee teens 5 VIGGO Pens 6 Adding and Removing Cameras 00 cece eee eens 6 Changing View Layouts llle 7 SWitching WCW Cr ed a Rattan Gh ares 8 Maximizing an Image Panel 0000 eee eee 8 Zooming and Panning 2 0 ccc eee 8 Taking Snapshots iis ivkVESI EL ETL rUGe ERG Swbe3 sien doeis ees 8 USNOG PIZ HIE 9 Playing Back Recorded Video 000 cee eee ees 10 cg PU 12 Editing GaleWayVS si bea ee ee eee dee t E 12 Editing Sewer Log ln as vto re teeta sues I RE Eus ux 13 Changing Display Settings 0 0 00 cece ees 13 Troubleshooting amp Support 14 Notification ICONS 1 1 ee n 14 Contacting Avigilon Support 0 aaa eaae 15 Introduction The Avigilon Control Center ACC Mobile app gives you access to live and recorded video in your Avigilon Control Center System from mobile devices m Cameras amp NVR Workstation ACC Gateway ACC Mobile Encoders with ACC Device Requirements e iPad with iOS 4 or later e iPhone 3G 3GS and 4G with iOS 4 or later e jPod Touch with iOS 4 or later System Requirements You must have access to the following software in your Avigilon Control Center System e Avi
6. erver Contact your System Administrator You are disconnected from the server You are not logged in to the server You provided an incorrect username or password P 8 8 14 Contacting Avigilon Support If you encounter an issue while using ACC Mobile you have the option of sending Avigilon Support an email directly from your mobile device NOTE You must have email setup on your mobile device or this option is not displayed 1 On the View screen tap the screen once to display the menu bar Tap bed On the Settings screen tap E mail Support E mail Support gt support avigilon com Visit www avigilon com gt You will automatically be taken to the new email screen Support avigilon com is automatically entered as the recipient and ACC Mobile lt version gt is entered in the subject line Enter details about your issue then tap Send 15
7. gilon Control Center Gateway 4 8 0 0 or later e Avigilon Control Center Server 4 8 0 0 or later Consult with your System Administrator for more information Getting Started Once you ve downloaded and installed the ACC Mobile app you can access the software by tapping the ACC Mobile icon on the Home screen Before you can watch video in ACC Mobile you need to set up ACC Mobile to communicate with your Avigilon Control Center System Complete the following procedures Adding a Gateway When you open ACC Mobile the first time you are automatically taken to the Settings screen Y Gateways 0 gt Wi Fi Display Quality Low Med LN Max 3G Display Quality Low EN High Max E mail Support gt support avigilon com Visit www avigilon com gt Notice that beside Gateways is the number 0 You must add at least one Avigilon Control Center Gateway to use ACC Mobile The Gateway is required to link your mobile device to your Avigilon Control Center System Ask your System Administrator for the Gateway s IP address and port number A username and password is required to access the Gateway and will be provided by your System Administrator This may be different from the username and password used to access servers in the Avigilon Control Center System NOTE The default Gateway username is operator with no password 1 Tap Gateways Since there are currently no Gateways you are automatically taken to the Add Gateway sc
8. in information is remembered Accessing Cameras Once you ve logged in to a server you can access the cameras that are connected to it 1 Onthe Gateway s server screen tap a server On the following screen is a list of the connected cameras To the left of each camera name is the last video frame the camera recorded Servers 16MP HD PRO C 85m cC 2 ENC 4PORT se 5 0MP HD DN FJ 8 80 ql 2 0MP HD H264 D1 100 2 Tapa camera to watch its live video Video After you ve set up the Gateway and server access you will automatically be taken to the View screen each time you open ACC Mobile Like the Avigilon Control Center Client software video is displayed in a View and is organized by image panels Adding and Removing Cameras In Getting Started you learned how to add cameras to a View through the Settings screen For easy access you can also add and remove cameras directly from a View 1 On the View screen tap the screen once to display the menu bar iPod 10 16 AM mm 16MP HD PRO C QVIGILON QVIGILON QVIGILON 2 Tap Edit The Edit View screen is displayed iPod 10 16 AM MEE A Q QVIGILON o QVIGILON aviciLon Layout 3 To add a camera tap the green Add icon then select the camera you want to add from the camera list 4 To remove a camera tap the red Remove icon Tap Done when you are finished Tap the View screen once to hide the menu bar
9. l the bandwidth used by ACC Mobile you can set the display quality according to the type of wireless network you are connected to The higher the display quality the less compression is used on the video stream This produces a better image but uses more bandwidth 1 Onthe View screen tap the screen once to display the menu bar 2 Tap fe On the Settings screen select a display quality level Wi Fi Display Quality Low Med LN Max 3G Display Quality e Wi Fi Display Quality is the setting used when you are connected to a local wi fi network High is selected by default e 3G Display Quality is the setting used when you are connected to a mobile network Med is selected by default 4 Tap Done 13 Troubleshooting amp Support Notification Icons Gateways and servers have a set of notification icons to tell you their connection status Refer to the following tables for information about each icon Table 1 Gateway Notification Icons Icon Description v You are connected to the Gateway but the connection EN requires your attention Some servers may be disconnected or ACC Mobile needs to be upgraded You are disconnected from the Gateway You are connected to the Gateway and all servers are accessible Table 2 Server Notification Icons Icon Description You are connected and logged in to the server You are connected and logged in to the server but there A is a license issue with the s
10. reen If a Gateway has already been added you would be taken to the Gateways screen IP Address Hostname Port Number 80 Username operator Password Use HTTPS OFF 2 Enter the Gateway IP Address Hostname 3 Enter the Gateway s Port Number The port number is 80 by default 4 Enter your username and password for the Gateway 5 To use secure HTTP slide the Use HTTPS slider to ON 6 Tap Done The new Gateway is added to the Gateways screen Your Gateway information is remembered Logging in to a Server On the Gateways screen you have access to the different servers in your Avigilon Control Center System 1 Tapa Gateway on the list iPod 10 15 AM _ Settings GATEWAY ACC Servers 1 Add Gateway gt NOTE If you tap you will be taken to the Edit Gateway screen 2 Tap the server you want to log in to If you have not provided a username and password to any servers the Log In screen is automatically displayed Cancel Log In Done Log in to All Servers gt Username Password 3 Enter your username and password for the selected server 4 Tap Done ACC Mobile logs into the selected server Gateways GATEWAY ACC Done 3 BuildingA gt Cameras 4 id The d icon shows that you are logged into that server Underneath the server name is the number of cameras connected to that server If you tap you will be taken to the server Log In screen again Your server log
11. t times the original speed To stop the recorded video tap il To step forward one frame in the video tap o To step backward one frame in the video tap EI When you have finished reviewing the recorded video tap Done to return to the camera s live video stream 11 oettings Editing Gateways You may need multiple Gateways to connect to all the servers and cameras in your surveillance system You can add edit or delete Gateways as needed 1 On the View screen tap the screen once to display the menu bar 2 Tap oF 3 On the Settings screen tap Gateways 4 On the Gateways screen perform any of the following TO Do This Add a Gateway Tap Add Gateway then enter the new Gateway information Gateway Tap beside the Gateway you want to edit then make the required changes Delete a Gateway Perform one of the following e Tap beside the Gateway then tap Delete Gateway e Swipe left or right over the Gateway then tap Delete 5 When you ve completed your changes tap Done 12 Editing Server Log In If your password has changed you will need to update your server access in ACC Mobile 1 On the View screen tap the screen once to display the menu bar Tap fe On the Settings screen tap Gateways Tap the Gateway the server is linked to 5 Tap beside the server you want to edit Enter your updated username and password Tap Done Changing Display Settings To contro
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