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Avigilon Control Center Client User Guide

1. 135 Accessing the Alarms Tab 135 Reviewing Alarms 137 Reviewing Alarm Video 137 Bookmarking an Alarm 138 Assigning an Alarm 138 Acknowledging an Alarm 138 Searching Alarms 139 Exporting Alarms 139 Purging an Alarm 139 Arming Image Pa
2. 2 Avigilon University 2 Support 2 Upgrades 2 Feedback 3 Getting Started 4 Starting and Shutting Down the Avigilon Control Center Client 4 Starting the Client Software 4 Shutting Down the Client Software 4 Discovering Servers 5 Logging Into
3. 99 Adding and Removing a View 99 Adding a New View to the Application Window 99 Adding a View to a New Window 99 Closing a View from the Application Window 100 Closing a Window 100 Avigilon Control Center Enterprise Client User Guide vi View Layouts 100 Selecting a Layout for a View 100 Editing a View Layout 101 Making a View Full Screen 103 En
4. 124 Listening to Audio in a View 125 Playing Back Recorded Video 126 Bookmarking Recorded Video 128 Reviewing POS Transactions 130 Adjusting Video Display in Image Panels 131 Maximizing an Image Panel 131 Displaying Video Overlays 132 Changing the Image Panel Display Quality Settings 132 Changing the Image Panel Display Adjustments Settings 133 Displaying Analog Video in Deinterlaced Mode 134 Alarms
5. 90 Exporting Settings 92 Import Settings 93 Microphone 94 Site View 96 What is Site View 96 Accessing Site View 96 Adding a Site 97 Editing and Deleting a Site 98 Views 99 What are Views
6. 158 Exporting a Snapshot of an Image 158 Exporting Live Images 161 Exporting Recorded Video and Images 162 Accessing the Export Tab 163 Exporting Native Video 163 Exporting AVI Video 165 Exporting PNG JPEG or TIFF Images 167 Exporting PDF and Print Images 169 Table of Contents ix Exporting WAV Audio 171 Backup
7. 173 Backing Up Recorded Video On Demand 173 Appendix 175 Accessing the Web Client 175 Updating the Client Software 176 Supported License Plates 177 Events and Descriptions 180 Group Permission Descriptions 180 Email Descriptions 182 Rule Event and Action Descriptions 184 Alarm Descriptions
8. 100 software license 1 Speaker 87 start up 3 status LEDs 67 support 2 System Bug Report 196 System Explorer 7 System Log 59 system requirements 1 T Timeline 7 Toolbar 7 tour 121 U upgrades 2 camera 19 software 182 users 26 add 26 delete 29 edit 29 Windows ID
9. 76 Motion Detection 77 Privacy Zones 79 Manual Recording 81 Digital Inputs and Outputs 82 Microphone 85 Speaker 86 Client Setup 88 Accessing the Client Setup 88 General 89 Joystick
10. 117 enable 68 R recorded video 9 Recording and Bandwidth 24 Recording Schedule 22 recording schedule template 22 resolution 75 Rules 55 add 55 schedule 64 S Save Snapshot 162 Save View 106 Scheduled Backup 41 Search 147 alarms 155 bookmarks 149 events 147 license plates 159 pixels 151 POS transactions 157 thumbnails 153 server bandwidth
11. 140 monitor 138 purge 140 schedule 64 search 155 video 140 armed image panels 142 audio 86 87 123 Avigilon Control Center Client 1 7 upgrade 182 Avigilon Control Center Server 1 3 10 Avigilon University 2 B backup 41 179 bookmarks 130 Brightness 72 C camera bandwidth 75 connect 13 14 16 discover 13 failover connection 17 firmware 19 I O 83 85 location
12. 12 Discovering Servers 12 Editing and Deleting a Server Connection 14 Connect Disconnect Cameras 15 Discovering a Camera 15 Connecting a Camera to a Server 16 Editing the Camera Connection to the Server 18 Failover Connections 18 Disconnecting a Camera from a Server 20 Upgrading Camera Firmware 21 Server Setup 21 Accessing the Server
13. 67 logical ID 67 name 67 reboot 69 setup 66 Change Display Quality 135 client bandwidth 90 export 94 Avigilon Control Center Enterprise Client User Guide 200 import 94 language 90 setup 89 update 182 Color Saturation 72 Compression and Image Rate 75 Configure Data Format 47 Connect Disconnect Cameras 13 Connection Type 14 Contrast 72 Cycle Tabs 106 D deinterlacing 137 digital inputs
14. 24 connect camera 14 discover 3 10 name 21 recording schedule 22 24 setup 20 Setup 10 alarms 37 camera 66 email 51 license plate recognition 60 local client 89 POS 43 Index 203 rules 55 server 20 users 26 Sharpening 72 shut down 3 Site View 98 add 98 delete 100 edit
15. 34 Users and Groups 26 V video 115 analog 137 display quality 134 135 export 162 instant replay 116 live 9 115 overlays 134 recorded 9 126 view 9 View tab 7 101 add 101 cycle tabs 106 full screen 105 layout 102 103 Maps 108 remove 101 save 106 web pages 113 W Watch List 62 Web Client
16. 79 motion threshold 79 N Network 70 Avigilon Control Center Enterprise Client User Guide 202 O Overlays 134 P Pan 116 127 Password 26 POS Transactions 43 add 43 delete 50 edit 50 exceptions 49 monitor 125 133 search 157 source data filter 47 source data format 47 Privacy Zones 80 add 80 delete 81 edit 81 PTZ 7 controls
17. 181 Web Pages 113 add 113 Avigilon Control Center Enterprise Client User Guide 204 delete 114 edit 114 White Balance 72 Windows Users 34 Workspace 7 Z Zoom 116 127
18. 189 Reporting Bugs 189 Keyboard Commands 190 Image Panel amp Camera Commands 190 View Commands 192 View Layout Commands 193 Playback Commands 194 PTZ Commands Digital and Mechanical 195 Index 199 1 Introduction What is the Avigilon Control Center Client The Avigilon Control Center Client software works with the Avigilon Control Center Server software to give you access and control of your Avigilon High Definition Surveillance System The Client software allows you to view live and recorded
19. 17 feedback 2 find 3 10 13 Find Server 3 5 10 Flicker Control 72 Focus 74 Full Screen 105 full duplex 96 G General 21 67 Getting Started 3 Groups 26 add 30 delete 36 edit 36 H half duplex 96 I Image and Display 72 Index 201 Image Dimensions 77 image panel 7 arming 142 maximize 134 restore
20. Avigilon Control Center Client User Guide Version 4 12 Enterprise PDF CLIENT E F Rev1 Copyright 2012 Avigilon All rights reserved The information presented is subject to change without notice No copying distribution publication modification or incorporation of this document in whole or part is permitted without the express written permission of Avigilon In the event of any permitted copying distribution publication modification or incorporation of this document no changes in or deletion of author attribution trademark legend or copyright notice shall be made No part of this document may be reproduced stored in a retrieval system published used for commercial exploitation or transmitted in any form by any means electronic mechanical photocopying recording or otherwise without the express written permission of Avigilon Avigilon Tel 1 604 629 5182 Fax 1 604 629 5183 http www avigilon com Revised 2012 07 05 iii Table of Contents Introduction 1 What is the Avigilon Control Center Client 1 System Requirements 1 For More Information
21. 3 10 Log In 5 automatic 90 Log Out 5 Login Timeout 26 M Manage Server Connections 3 10 Manual Recording 82 overlay 134 setup 82 start 124 stop 124 Maps 108 add 110 delete 111 edit 111 Maximum Exposure 72 Maximum Gain 72 Member Of 26 Menu bar 7 Microphone 86 Motion Detection 78 motion sensitivity
22. Washington Events and Descriptions Note Some features are not displayed if the server does not have the required license or if you do not have the required user permissions The options available for each of the following features are listed with their descriptions Group Permission Descriptions The following table shows the options that are available when you set up a permission group For more information about setting up a permission group see Adding Groups Group Permissions Description View live images Allows users to watch a camera s live video stream in a View Use PTZ controls Allows users to use a camera s PTZ controls Lock PTZ controls Allows users to lock a camera s PTZ controls Trigger manual recording Allows users to trigger manual recording while watching video in a View Listen to microphones Allows users to listen to microphones that are connected to a camera Broadcast to speakers Allows users to broadcast audio through speakers that are connected to the camera View recorded images Allows users to watch a camera s recorded video in a View Export images Allows users to export recorded images Backup images Allows users to backup recorded images Connect and disconnect cameras Allows users to connect and disconnect cameras to servers Setup cameras Allows users to configure cameras Setup general settings Allows users to edit the camera s General Appendix 181 dial
23. 108 Editing and Deleting a Map 109 Web Pages 111 Using a Web Page 111 Adding a Web Page 112 Editing and Deleting a Web Page 112 Video 113 Monitoring Live Video 113 Adding and Removing Cameras in a View 113 Displaying Live Video 114 Using Instant Replay 114 Zooming an
24. Avigilon Control Center Enterprise Client User Guide 136 Figure A Alarms tab The Alarms tab is divided into the following areas In the Alarms list is a list of alarms that are active acknowledged or assigned to another user The alarms are sorted by status priority then time In the Assigned Alarms list are the alarms that are assigned to you If there are no alarms assigned to you the Assigned Alarms list is not displayed The Alarm Details area displays the triggers and video linked to an alarm The Timeline is used to play back the recorded alarm video Alarms 137 Reviewing Alarms In the Alarms tab you can review alarm video and manage alarms Active alarms can be assigned to yourself and acknowledged alarms can be exported or purged as required Reviewing Alarm Video You can review active and acknowledged alarm video in detail through the alarm image panel or opening the alarm video in a new View 1 Select an alarm from the Alarms list The alarm details are displayed 2 In the Alarm Triggers list select an alarm trigger to display the video for that instance of the alarm 3 Use the alarm image panel controls to review the video in more detail Figure A Alarm image panel o In the Camera drop down list select a camera that is linked to the alarm to review the video o Use the Zoom and Pan tools to review the video image in more detail o Use the Live and Recorded bu
25. 83 setup 83 digital outputs 83 setup 85 trigger 125 disconnect 13 Display Adjustments 136 Display Deinterlaced Images 137 dual streams 75 E Email Notification 51 add 53 delete 54 edit 54 schedule 64 Email Server 51 export audio 176 client settings 94 images 162 173 175 License Plate Watch List 62 video 167 168 170 Exposure 72 F failover
26. Avigilon Control Center Enterprise Client User Guide 10 When you right click any item in the System Explorer you have the option to Expand All or Collapse All items in the System Explorer 6 PTZ Controls Provides a way to control pan and tilt and zoom PTZ cameras 7 Timeline Displays the Timeline for a recorded video and contains color coded events This tool allows you to review video for a specific time frame and control the video playback Note The Timeline only appears for recorded video Adding and Removing Cameras in a View To monitor video add a camera to the View The camera video can be removed from the View any time Adding a Camera to a View Perform one of the following Drag the camera from the System Explorer to an empty image panel in the View Double click a camera in the System Explorer In the System Explorer right click the camera and select Add to View The camera is added to the next empty image panel in the View layout Tip You can drag the same camera to multiple image panels to watch the video at different zoom levels Removing a Camera From a View Perform one of the following Right click the image panel and select Close Inside the image panel click Close Getting Started 11 Viewing Live and Recorded Video Note Some features are not displayed if the server does not have the required license or if you do not have the required user
27. Avigilon Control Center Enterprise Client User Guide 8 Logging Out You can log out of one or all servers at any time To Do this Log out of one server 1 Right click the server in the System Explorer and select Log Out Log out of all servers 1 Select File gt Log out 2 When the Log Out dialog box appears click Yes Navigating the Application Once you log in the Avigilon Control Center Client application window is where you setup your surveillance system monitor video and view search and export recorded video Note Some features are not displayed if the server does not have the required license or if you do not have the required user permissions Getting Started 9 Figure A Avigilon Control Center Client application window Area Description Workspace The right pane where the feature tabs appear 1 Menu bar A standard Windows application menu that provides access to features not available on the Toolbar 2 Toolbar Provides quick access to commonly used tools If any buttons are missing from your toolbar click the small down arrow on the right edge of the toolbar to display the hidden buttons 3 View Provides a way to organize image panels You can have multiple Views open at once This is the most common tab in the Workspace 4 Image panel Displays live or recorded video from a camera 5 System Explorer Displays all the servers and cameras in your surveillance system
28. Performing a Bookmark Search The Bookmark Search allows you to search for a specific bookmark 1 Click Search to open the Search tab 2 In the Search tab select Bookmark Search The Search Bookmark tab is displayed All available bookmarks are listed on the left Search 147 Figure A Search Bookmark tab 3 In the Search field enter any text that may appear in the bookmark s title description linked camera name or the name of the user who created the bookmark The search is automatically performed on all the listed bookmarks until only the matches are displayed Viewing Bookmark Search Results 1 In the Bookmark list select a bookmark The bookmark is highlighted on the Timeline and the video is displayed in the image panel Details about the bookmark are displayed under the image panel 2 Use the Timeline controls to review the event See Playing Back Recorded Video for more information 3 Click Export this bookmark to export the selected bookmark See Exporting Recorded Video and Images for more information 4 If you want to further refine your search click Perform a pixel search on this bookmark You can now search for any pixel movement in the selected bookmarked video Avigilon Control Center Enterprise Client User Guide 148 See Performing a Pixel Search for more information 5 Click Edit this bookmark to edit the bookmark See Bookmarking Recorded Video for more information Performin
29. Setting Up Digital Inputs 1 Right click the camera in the System Explorer then select Setup to open the camera Setup dialog box See Accessing the Camera Setup for more information 2 Click Digital Inputs and Outputs 3 In the Digital Inputs area select an input Setup 83 Figure A Digital Inputs and Outputs dialog box Digital Inputs Settings 4 Enter a name to identify the digital input 5 In the Recording Duration area select one of the following o Select Follow Event to record the entire digital input event o Select Maximum Time to limit the recording time 6 Enter how long video is recorded before and after the digital input event 7 Select the digital input s default Circuit State 8 Select the cameras that should be linked to this digital input If the Recording Schedule is configured to record digital inputs the cameras selected in the Link to Camera s area are used to record all the events triggered by this digital input 9 Click OK Setting Up Digital Outputs Once a digital output is configured you can manually trigger the digital output in an image panel See Triggering Digital Output for more information Note The dialog box may appear different depending on the camera Some options are disabled or hidden if they are not supported by the camera 1 Right click the camera in the System Explorer then select Setup to open the camera Setup dialog box See Accessing the Camera Setup f
30. o Use the following IP address select this option to manually assign a static IP address for the camera Enter the IP Address Subnet Mask and Gateway you want the camera to use 4 Select the Control Port for connecting to the camera This port is also used for manually discovering the camera on the network 5 Select the Enable Multicast check box to enable multicast streaming from the camera You must enable multicast to set up redundant connections to multiple servers Use the default generated IP Address TTL and Base Port or enter your own values 6 Click OK Image and Display Use the Image and Display dialog box to control a camera s display settings for live and recorded video Changing Image and Display Settings Note The dialog box may appear different depending on the camera Some options are disabled or hidden if they are not supported by the camera 1 Right click the camera in the System Explorer then select Setup to open the camera Setup dialog box See Accessing the Camera Setup for more information 2 Click Image and Display 3 In the Image and Display dialog box make the required changes to adjust the camera s image settings A preview of your changes are displayed in the image panel Tip Use the Maximum Exposure Maximum Gain and Priority options to control low light behavior Avigilon Control Center Enterprise Client User Guide 72 Figure A Image and Display dialog box Option Descri
31. Priority You can set Image Rate or Exposure as the priority When set to Image Rate the camera will maintain the set image rate as the priority and will not adjust the exposure beyond what can be recorded for the set image rate When set to Exposure the camera will maintain the exposure setting as the priority and will override the set image rate to achieve the best image possible Saturation You can adjust the video s color intensity by moving the Color Saturation slider until the video image meets your requirements Sharpening You can adjust the video sharpness to make the edges of objects more visible Move the Sharpening slider until the video image meets your requirements Image Rotation You can change the rotation of captured video You can rotate the video 90 180 or 270 degrees clockwise White Balance You can control white balance settings to adjust for differences in light You can allow the camera to control the white balance by selecting Automatic or select Custom and manually set the Red and Blue settings 4 To focus the camera see Focusing the Camera Lens 5 Click Apply to Cameras to apply the same settings to other cameras of the same model 6 Click OK Zooming and Focusing the Camera Lens If you have a camera with a lens capable of electronic zoom and focus you can zoom and focus the camera through the Image and Display dialog box Note The dialog box may appear different depending o
32. The Search License Plates tab is displayed Avigilon Control Center Enterprise Client User Guide 156 Figure A Search License Plates tab 3 In the Camera to Search area select all the cameras you want to include in the search 4 In the Time Range to Search area set the date and time range of your search The time range is highlighted on the Timeline by the black time range markers You can also drag the time range markers to modify the time range 5 In the License Plate Search Options area enter the license plate you want to find and a minimum confidence of a match 6 Click Start Search Viewing License Plate Search Results 1 In the Search Results area select a search result The event is highlighted on the Timeline and the video is displayed in the search image panel Details about the search result are displayed on the right Tip You can change the size of the image panel by moving the edge of the search results Search 157 2 Use the Timeline controls to review the event See Playing Back Recorded Video for more information 3 If the event is linked to multiple cameras select a camera from the Camera drop down list to change the video displayed in the image panel 4 Click Export this event to export the selected event video See Exporting Recorded Video and Images for more information 5 Click Bookmark this event to bookmark the selected search result See Bookmarking Recorded Video for more
33. click Close Displaying Recorded Video Once a camera has been added to an image panel you can choose to watch the camera s recorded video You can set the entire View to display recorded video or only set specific image panels to display recorded video Recorded video have a green border around the image panel To display recorded video in a View perform one of the following Select View gt Recorded On the toolbar select Recorded To switch a single image panel to display recorded video right click the image panel and select Recorded Zooming and Panning a Video The zoom and pan tools allow you to focus on specific regions in a camera video Video 125 Using the Zoom Tools The most common way to zoom in and out of the video image is to rotate the scroll wheel on your mouse The software also includes a set of Zoom tools that can be used with your mouse 1 Select a Zoom tool o From the Tools menu select Zoom In Tool or Zoom Out Tool o On the toolbar click Zoom In Tool or Zoom Out Tool 2 Click the image panel until you reach the desired zoom depth Using the Pan Tools You can right click and drag inside an image panel to pan the video image Or you can use the Pan tool 1 Select the Pan tool o From the Tools menu select Pan Tool o On the toolbar click Pan Tool 2 Drag the video image in any direction inside the image panel Listening to Audio in a Vi
34. each exported image For example if you enter 5 min 0 sec only one image will be exported every 5 minutes Only keep the __ most recent image s Select this check box to limit the number of images stored Be aware that if you do not limit the number of images stored the export will continue until your hard drive is full 5 JPEG images only In the Quality drop down list select the exported image quality level 6 In the Resolution field select a resolution for the video image You can manually enter the resolution or click the drop down arrow to select a standard resolution Note The Resolution field automatically maintains the image aspect ratio 7 Click Change Image Region to only export part of the video image In the Change Image Region dialog box move and resize the green overlay then click OK Only areas highlighted in green are exported 8 Select the image overlays you want Timestamp Camera name and Camera location 9 Click Display Adjustments to adjust the gamma black level and or white level 10 Click Start Export 11 In the Save As dialog box name the export file and click Save The Preview area displays the video you are exporting Note The live export will continue until stopped 12 Click Stop Export to stop the export Exporting Recorded Video and Images Use the Export tab to export recorded video in different video and image formats Note Only recorded video can be expor
35. firmware Camera Connection Error The camera cannot connect to a server This may be because the camera is no longer on the network or there is a network conflict Camera Disconnected The camera is disconnected but there is recorded video from the camera still on the server No icon The camera is disconnected and there is no recorded video left on the server Discovering a Camera When cameras are connected to the network they should be automatically discovered by the Avigilon Control Center Client software If a camera is not automatically discovered you can try to manually discover the camera on the network From the Tools menu select Connect Disconnect Cameras In the Connect Disconnect Cameras window all Avigilon and ONVIF cameras connected to the same network segment subnet as the Avigilon Control Center Server are automatically detected and appear in the Discovered Cameras list If the camera you want to connect to is on a different subnet or is manufactured by a third party perform the following 1 At the top of the Connect Disconnect Cameras dialog box click Find Camera 2 In the Find Camera dialog box complete the following fields Avigilon Control Center Enterprise Client User Guide 16 Figure A Find Camera dialog box IP Address Figure B Find Camera dialog box IP Address Range o Search From Server select the server that you want the camera to connect to o Search Type sele
36. the area you want to zoom in and see Right click the image panel and select Zoom Out Full To control the Iris or Focus Click the and buttons To program a PTZ preset 1 Move the camera s field of view into position 2 In the PTZ Controls pane select a preset number and click 3 In the Preset Name dialog box enter a name for the preset and click OK To activate a PTZ preset Select a preset and click To return to the Home preset position If the PTZ camera supports a Home preset position the button is enabled Click the button to return the camera to its Home position To program a PTZ pattern 1 In the PTZ Controls pane select a pattern number and click 2 Use the PTZ controls to move Avigilon Control Center Enterprise Client User Guide 118 the camera and create the pattern 3 Click To activate a PTZ pattern In the PTZ Controls pane select a pattern number and click The pattern will repeat until the pattern is stopped or another pattern is run To activate a PTZ tour In the PTZ Controls pane select a tour number and click The tour will repeat until stopped or until other PTZ controls are used To program a PTZ tour see Programming PTZ Tours To activate an auxiliary command 1 Select an aux command number and click 2 Click to turn off the auxiliary output To display the PTZ camera onscreen menu 1 Click the M
37. to only export part of the video image In the Change Image Region dialog box move and resize the green overlay then click OK Only areas highlighted in green are exported 11 Select the Skips recording gaps check box to avoid pauses in the video caused by gaps in the recording 12 Select the image overlays you want Timestamp Camera name and Camera location 13 Click Display Adjustments to adjust the gamma black level and or white level 14 Click Start Export 15 In the Save As dialog box name the export file and click Save The Preview area displays the video you are exporting 16 When the export is complete click OK Exporting PNG JPEG or TIFF Images Video can be exported as a series of still images in PNG JPEG or TIFF format 1 Click Export to open the Export tab Avigilon Control Center Enterprise Client User Guide 168 Figure A Export tab for still image export 2 In the Format drop down list select PNG Images JPEG Images or TIFF Images 3 In the Camera to Export list select the camera video you want to export 4 Enter the time range you want to export The time range is highlighted on the Timeline by black time range markers You can also drag the time range markers to modify the time range 5 Set the export image rate Option Description Export at __ image rate Select this option to control how many images per second are exported For example the video is streaming at 30
38. www avigilon com support software for available upgrades Introduction 3 Feedback We value your feedback Visit our feedback page to comment on our products and services http avigilon com feedback 4 Getting Started Once the Avigilon Control Center Client software has been installed you can start using the Avigilon High Definition Surveillance System immediately Refer to any of the following procedures to help you get started To watch a video overview of the application see Module 1 Introduction to Avigilon Control Center Client and Viewing Live Video in the Avigilon University End User Stream Starting and Shutting Down the Avigilon Control Center Client The Avigilon Control Center Client software can be started or shut down at anytime The Avigilon Control Center Server software is a Windows service and will continue to run in the background even when the Client software is shut down Starting the Client Software Perform one of the following From the Windows Start menu select All Programs gt Avigilon gt Avigilon Control Center Client gt Avigilon Control Center Client Double click the Avigilon Control Center Client shortcut icon on the desktop From the Avigilon Control Center Admin Tool click Launch Control Center Client See the Avigilon Control Center Server User Guide for more information Log in to your server s when the Log In dialog box appears See Logging_In for more in
39. Select File gt Edit Site View to open the Edit Site View dialog box If you try to access the System Explorer Site View before a site has been added you will be prompted to set up a new site Click Yes to open the Edit Site View dialog box Figure A Edit Site View dialog box 2 If you are adding a new Site View select and rename the New Site that has been added for you 3 To add a new site click Add Site to create a new site to group items under Select and rename the New Site 4 In the Server View pane select any of the listed items and click Add Note Only the servers you are logged into are displayed 5 Once the selected item has been added to the Site View pane use the green arrows to position the item within your Site View 6 Select an item in the Site View pane and click Remove to remove the item from your Site View 7 When your Site View is complete click OK Avigilon Control Center Enterprise Client User Guide 98 Editing and Deleting a Site Whenever your site requirements change you can edit or delete the Site View 1 Select File gt Edit Site View to open the Edit Site View dialog box 2 In the Edit Site View dialog box perform one of the following o To edit the Site View make the required changes then click OK Refer to Adding a Site for details about the editable options o To delete the entire Site View select each site and click Remove When there are no sites listed in the Site
40. Setup 21 General 22 Recording Schedule 23 Recording and Bandwidth 25 Users and Groups 27 Alarms 38 Scheduled Backup 43 POS Transactions 44 Email Notification 52 Rules
41. Setup 77 Figure A Image Dimensions dialog box 4 Click OK Motion Detection In the Motion Detection dialog box you can define specific motion detection areas and configure the camera s sensitivity and threshold for motion Selecting an Area to Detect Motion In the Motion Detection dialog box you can define the green motion detection areas in the camera s field of view Motion detection is ignored in the areas not highlighted in green 1 Right click the camera in the System Explorer then select Setup to open the camera Setup dialog box See Accessing the Camera Setup for more information 2 Click Motion Detection 3 In the Motion Detection dialog box use the tools above the image panel to define the green motion detection area o Set Area select this button then draw green rectangles to define the motion detection areas You can draw multiple rectangles to create your motion detection area Avigilon Control Center Enterprise Client User Guide 78 o Clear Area select this button and draw rectangles to erase sections from the motion detection area o Draw select this button and manually draw motion detection areas with your mouse This tool allows you to be very specific and highlight unusual shapes o Set All click this button to highlight the entire image panel for motion detection o Clear All click this button to clear the image panel of motion detection areas Figure A Motion Detection dialog
42. Stop manual recording for selected camera R Activate Mute audio for the selected camera A Broadcast audio S Hold to speak Release to stop broadcasting Hold to speak Release to stop broadcasting Take a snapshot of the selected image panel F4 Display linked POS camera Ctrl I Enable digital output K Acknowledge the alarm currently displayed in an L Avigilon Control Center Enterprise Client User Guide 192 armed image panel View Commands Command Key Combination Keypad Combination View buttons Select the next View Ctrl Tab Select the previous View Ctrl Shift Tab Jump to View Ctrl 1 to 9 Start Stop cycle Views Ctrl Y Create new View Ctrl T Close current View Ctrl W Open a new window Ctrl N Switch current View to display live video Ctrl L Switch current View to display recorded video Ctrl P Remove all cameras from the current View Ctrl Backspace Full screen a View End full screen F11 Appendix 193 Open a saved View The saved View number is displayed in the System Explorer after pressing the first button Ctrl G lt Saved View gt View Layout Commands Note Customized View layouts are linked to their position in the Layouts list For example if your custom layout is placed at the top of the Layouts list you can use the keyboard command for layout 1 to select th
43. Total Record Time column is shorter than what is set in the Max Record Time column the camera s actual recording time may be shorter than what is set 5 Click OK Users and Groups When users are added to the Avigilon Control Center they are assigned to an access group that defines their permissions on the server Use the Users and Groups dialog box to create and manage users and groups Adding a User 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click Users and Groups 3 In the User and Groups dialog box click Add User Avigilon Control Center Enterprise Client User Guide 28 Figure A User and Groups dialog box 4 When the Add User dialog box appears complete the User Information area Setup 29 Figure B Add User dialog box General tab 5 If you don t want this user to be active yet select the Disable user check box Disabled users are in the system but cannot access the server 6 In the Login Timeout area select the Enable login timeout check box to limit the amount of time the user can be logged in while the application is idle 7 In the Password area complete the following fields o Password enter a password for the user o Confirm Password re enter the password o Require password change on next login select this check box if the user must replace the password after the
44. URL in the Location field 4 Select a Zoom Level for viewing the web page inside an image panel 5 Click OK Editing and Deleting a Web Page Whenever a web page becomes out of date you can choose to update the web page address or delete the web page 1 In the System Explorer right click a web page and select one of the following Figure A Saved web pages o To edit the web page select Edit Refer to Adding a Web Page for information about the editable options o To delete the web page select Delete When the confirmation dialog box appears click Yes 113 Video The Avigilon Control Center Client software allows you to monitor live and recorded video from multiple cameras While monitoring video you have access to PTZ controls digital zoom audio manual recording digital outputs and other playback settings To watch a video of the application s video features see Module 1 Introduction to Avigilon Control Center Client and Viewing Live Video and Module 2 Identifying Bookmarking Searching and Exporting Video in the Avigilon University End User Stream Note Some features are not displayed if the server does not have the required license or if you do not have the required user permissions Monitoring Live Video While monitoring live video you can perform any of the following procedures Adding and Removing Cameras in a View To monitor video add a camera to the View The camera video can be remo
45. View click OK Next time you try to open Site View in the System Explorer you will be prompted to create a new Site View 99 Views What are Views A View is a tab composed of image panels that allows you to organize how video is displayed For example you can choose to display video from multiple cameras at the same time by using different layouts Adding and Removing a View Views allow you to customize how you monitor video You can add a new View to an existing window or open a new View in its own window to make use of multiple monitors Views can also be removed as required Adding a New View to the Application Window Perform one of the following Select File gt New View From the toolbar click the New View button Adding a View to a New Window Perform one of the following Select File gt New Window Avigilon Control Center Enterprise Client User Guide 100 From the toolbar click the New Window button A new window appears You can now position this window to make use of multiple monitors Closing a View from the Application Window Perform one of the following Select File gt Close View On the View tab click the Close View button Closing a Window Perform one of the following Select File gt Close Window Click the Close button on the top right corner of the window View Layouts You can organize how video is displayed throug
46. XP with Service Pack SP 2 or later Windows Vista or Avigilon Control Center Enterprise Client User Guide 2 Windows 7 CPU Intel Single Core 2 4 GHz processor Intel Dual Core 2 0 GHz processor System RAM 1 GB 2 GB Video card PCI Express DirectX 9 0c compliant with 128 MB RAM Intel GMA 900 or better NVIDIA 6600 or better ATI X1300 or better PCI Express DirectX 10 0 compliant with 256 MB RAM NVIDIA GeForce 600 series or better Network card 100 Mbps 1 Gbps Hard disk space 500 MB 500 MB For More Information Visit Avigilon at http www avigilon com for additional product documentation Avigilon University The Avigilon University provides free online training videos that demonstrate how to set up and use the Avigilon Surveillance System Register online at the Avigilon Partner site to begin http avigilon com partners Support For additional support information visit http www avigilon com support Regular Avigilon Customer Support Center hours of operation are from 6 00 a m to 6 00 p m Pacific Standard Time PST and can be reached by calling the toll free number 1 888 281 5182 E mails can be sent to support avigilon com For emergency technical support 24 hours a day 7 days a week please call the Avigilon Emergency Technical Support Hotline at 1 604 506 3117 Upgrades Software and firmware upgrades will be made available for download as they become available Check http
47. and Out of Servers 6 Logging In 7 Logging Out 8 Navigating the Application 8 Adding and Removing Cameras in a View 10 Adding a Camera to a View 10 Removing a Camera From a View 10 Viewing Live and Recorded Video 11 Setup 12 Avigilon Control Center Enterprise Client User Guide iv Managing Server Connections
48. camera s recording status Red recording triggered by an event Blue recording Grey not recording Select the Record Indicator icon at any time to begin manual recording Motion Activity Highlights detected motion events in red License Plate Live video only Displays license plate numbers as they are detected Note This feature is only available if the License Plate Recognition feature is installed Changing the Image Panel Display Quality Settings If you do not have enough network bandwidth or processing power you may not be able to watch video at the full image rate and full quality You can bias the image panels to display video in high quality and low frame rate or low quality and high frame rate The Change Display Quality settings only affect the image panel display and does not affect the actual video quality or image rate between the camera and the server To change the camera s actual display settings see Compression and Image Rate 1 Open the Change Display Quality dialog box o Select Tools gt Change Display Quality Video 133 o In the toolbar click Change Display Quality 2 In the Change Display Quality dialog box select one of the following Figure A Change Display Quality dialog box o Maximum displays the full video resolution with the lowest image rate o High displays 1 4 of the full video resolution o Medium displays 1 16 of the full video resolut
49. communicate with the Avigilon Control Center Server software to access and configure your surveillance system If the server is on the same network segment subnet as your computer the server is automatically discovered and appears in the System Explorer on the left side of the application window If the server is on a different subnet the server must be manually discovered There is no limit to the number of servers that can be discovered by the Client software 1 Open the Find Server dialog box o In the Log In dialog box click Find Server o In the application window select File gt Manage Server Connections In the Manage Servers dialog box click Find Server Setup 13 Figure A Manage Server Connections dialog box 2 In the Find Server dialog box enter the Hostname IP Address the Base Port and the Connection Speed of the server you want to discover Figure B Find Server dialog box The base port is 50080 by default You can change the base port number in the Avigilon Control Center Admin Tool See the Avigilon Control Center Server User Guide for more information Tip Set the Connection Speed to WAN if you are on a low bandwidth network for example internet or wireless network and select LAN if you are on a high bandwidth connection for example office or home network This enables the Avigilon Control Center to better manage your bandwidth and image rate 3 Click OK If the server is found the
50. if you are on a low bandwidth network for example internet or wireless network and select LAN if you are on a high bandwidth connection for example office or home network This enables the Avigilon Control Center to better manage your bandwidth and image rate 3 Click OK If the server is found the server will appear in the Manage Server Connections dialog box If the server is not found check the following then try again The network settings are configured correctly The firewall is not blocking the application The Avigilon Control Center Server software is running on the server Logging Into and Out of Servers To access your Avigilon High Definition Surveillance System through the Client software you must log in to the servers running the Avigilon Control Center Server software Whenever the Client software detects a server with the Server software installed you are prompted to log in The default administrator access uses administrator as the username and no password To maintain the security of the administrator account it is recommended that your system administrator immediately create a password for this account after the first login Your system administrator can then create user accounts for other users If the Client software does not detect any servers click Find Server See Discovering Servers for more information Getting Started 7 Logging In Be aware that the number of servers y
51. images per second If you select 1 2 only 15 images for that second will be exported Export 169 Export one image every __ min __sec Select this option to control the time between each exported video image For example if you enter 5 min 0 sec only one image will be exported every 5 minutes 6 Select the Export at most __ images check box and enter a number to limit the amount of images that are exported 7 JPEG only In the Quality drop down list select the exported image quality level 8 In the Resolution field select a resolution for the video image You can manually enter the resolution or click the drop down arrow to select a standard resolution Note The Resolution field automatically maintains the image aspect ratio 9 Click Change Image Region to only export part of the video image In the Change Image Region dialog box move and resize the green overlay then click OK Only areas highlighted in green are exported 10 Select the image overlays you want Timestamp Camera name and Camera location 11 Click Display Adjustments to adjust the gamma black level and or white level 12 Click Start Export 13 In the Save As dialog box name the export file and click Save The Preview area displays the video you are exporting 14 When the export is complete click OK Exporting PDF and Print Images Video can be exported as still images for printing or in PDF format 1 Click Export to op
52. is being upgraded video from that camera cannot be displayed and the System Explorer will display the following symbol beside the camera Figure A System Explorer camera firmware upgrade When the firmware upgrade is complete the System Explorer will display the Camera Connected icon again and video from the camera will display Server Setup The server Setup dialog box is responsible for all the Avigilon Control Center features that are configured and stored on the server Refer to any of the following sections to access and configure the server setup Note Some features are not displayed if the server does not have the required license or if you do not have the required user permissions Accessing the Server Setup Perform one of the following steps to open the server Setup dialog box Select Tools gt Setup then select the server you want to setup from the left pane In the System Explorer pane right click the server and select Setup Note Some features are not displayed if the server does not have the required license or if you do not have the required user permissions Avigilon Control Center Enterprise Client User Guide 22 Figure A Server Setup dialog box General Use the General dialog box to change the name the server displays in the System Explorer Changing the Server s Name The default name for the server may not be useful for your purposes Use the General dialog box to change the
53. later Bookmarked video can be protected against scheduled data cleanup so the video is never deleted Adding a Bookmark 1 To open the Edit Bookmark dialog box perform one of the following o On the Timeline click Add Bookmark o Drag the time marker to where you want to start the bookmark then right click and select Add Bookmark The Edit Bookmark dialog box appears and the bookmark time range is highlighted on the Timeline Figure A Add Bookmark dialog box 2 Enter a name for the bookmark 3 In the Cameras pane select all the cameras that are attached to this bookmark Video 129 Note You can only bookmark multiple cameras from the same server 4 In the Time Range to Bookmark area enter the time you want to bookmark You can also move the black time range markers on the Timeline to adjust the time range 5 In the Description field enter any information about the bookmark 6 To protect the bookmark video from being deleted select the Protect bookmark data check box Note Protected bookmarks are never deleted Be aware that bookmarked video take up space and become the oldest video on the server 7 Click OK Editing Deleting or Exporting a bookmark 1 Click the bookmark on the Timeline then perform one of the following Figure B Bookmark properties To Do this Edit a bookmark Click Edit then make your changes Delete a bookmark Click Delete When the confirmation dialog box ap
54. member accounts in the Active Directory are automatically synchronized 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click Users and Groups 3 In the Users and Groups dialog box select the Active Directory tab Avigilon Control Center Enterprise Client User Guide 36 Figure A Users and Groups dialog box 4 Click Add Group o If the Change User dialog box appears you need to enter your username and password for the domain before you can continue 5 In the Add Group dialog box assign a permissions group to the group you are importing then click OK You can edit the permissions for the group later You may be prompted to enter your domain username and password again 6 In the Select Groups dialog box locate the Windows group you wish to import by performing one of the following o Enter the name of a Windows group in the Enter the object names to select field and click OK o Click the Advanced button and search for the groups to import Setup 37 Figure B Select Groups dialog box Once located the group is automatically added to the Active Directory list and the Groups list All the users in the group are imported into the Users list To edit the permissions assigned to the imported group see Editing and Deleting a Group Imported user information including log in credentials are maintained
55. name o To delete a template click Delete Template 4 Click OK Setting Up a Weekly Recording Schedule You can set up a week s recording schedule by applying templates to cameras for each day of the week 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click Recording Schedule 3 In the Recording Schedule dialog box select a template from the Templates pane 4 In the Default Week area select the cameras and days of the week this template applies to Figure A Recording Schedule dialog box Default Week 5 Click OK Recording and Bandwidth While the Schedule dialog box sets what cameras record the Recording and Bandwidth dialog box sets how long camera recordings are kept You can use the Recording and Bandwidth dialog box to change the data aging settings and maximum recording times for each camera that is connected to the server Changing Recording Settings 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information Avigilon Control Center Enterprise Client User Guide 26 2 Click Recording and Bandwidth The Recording and Bandwidth dialog box appears Figure A Recording and Bandwidth dialog box The Data Aging column shows an estimate of the recording time that is available at each image rate gi
56. on each page On the last page click Finish to save your changes Refer to Adding a POS Transaction Source for details about the editable options o To delete the POS transaction source click Delete When the confirmation dialog box appears click OK Email Notification Use the Email Notification dialog box to prepare the server for sending email messages in response to specific events You can set what events require email notification and who receives the emails Setting Up the Email Server Before emails can be sent the server must be set up to send emails 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click Email Notification Setup 53 3 In the Email Notification dialog box select the Email Server tab Figure A Email Notifications dialog box Email Server tab 4 In the Email Server Settings area complete the following a Sender Name enter a name for the server sending out the email b Sender Email Address enter an email address the server can use to send emails c Subject Line enter a default subject line for all emails sent from this server d SMTP Server enter the SMTP server address used by the email e Port enter the SMTP port f Timeout seconds enter the maximum number of seconds the server will try to send an email before it quits 5 Optional If the email server uses
57. second will be exported Export 165 Export one image every __ min __sec Select this option to control the time between each exported video image For example if you enter 5 min 0 sec only one image will be exported every 5 minutes 6 To include a copy of the Avigilon Control Center Player with your export select the Export the Control Center Player Installer check box 7 To automatically divide the export into separate files that can be stored on optical media like a CD or DVD select the Split file into sizes of check box Then manually enter a maximum file size in MB or select a pre configured option from the drop down list 8 Click Start Export 9 In the Save As dialog box name the export file and click Save The Preview area displays the video you are exporting 10 When the export is complete click OK Exporting AVI Video Video exported in Audio Video Interleave AVI format can be played in most media players 1 Click Export to open the Export tab Avigilon Control Center Enterprise Client User Guide 166 Figure A Export tab for recorded video export 2 In the Format drop down list select AVI video 3 In the Camera to Export list select the camera video you want to export 4 Enter the time range you want to export The time range is highlighted on the Timeline by black time range markers You can also drag the time range markers to modify the time range 5 Set the export image r
58. select Connect Disconnect Cameras 2 In the Connect Disconnect Cameras dialog box select the camera connection you want to edit from the Connected Cameras list 3 Click Edit Refer to Connecting a Camera to a Server for details about the editable options 4 Click OK Failover Connections You can set up failover connections so that if a server fails the cameras connected to it will automatically connect to a backup server and continue recording Setup 19 Failover connections are set up in the Connect Disconnect Cameras dialog box When you connect a camera to a server you are asked to select the Connection Type and License Priority The Connection Type determines when the camera will connect to a server Primary the camera will automatically connect to this server if they are on the same network Secondary the camera will try to connect to this server if they are on the same network and the primary server is not available Tertiary the camera will try to connect to this server if they are on the same network and the primary and secondary servers are not available The License Priority setting decides the order that cameras are connected to the server 1 is the highest and 5 is the lowest The server will try to connect cameras with a higher license priority before cameras with lower priority If the server does not have enough camera channel licenses low priority cameras may not be connected A camer
59. selected to enable the rule 8 Click Finish Editing and Deleting a Rule 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click Rules 3 In the Rules dialog box select a rule then perform one of the following Setup 59 Figure A Rules dialog box o To edit the rule click Edit Go through the Rules Setup wizard and make the required changes on each page On the last page click Finish to save your changes Refer to Adding a Rule for details about the editable options o To delete a rule click Delete When the confirmation dialog box appears click OK System Log The system log records events that occur in the Avigilon Control Center This can be useful for tracking system usage and diagnosing issues You can filter the items displayed in the log and save the log to a separate file for sending to Avigilon support Note The system log maintains a record of system events for up to 90 days Avigilon Control Center Enterprise Client User Guide 60 Viewing the System Log 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click System Log 3 In the System Log dialog box select the log events you want to display in the Event Types to Show area then click Start Search The search results are
60. server s name to something more meaningful to your surveillance system 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click General Setup 23 3 In the General dialog box enter a new server name Figure A General dialog box 4 Click OK Recording Schedule Use the Recording Schedule dialog box to set the recording schedule for the cameras connected to the server By default the Avigilon Control Center is set to record motion and configured events when they occur Once the recording schedule is set camera recordings are made automatically Using Templates to Modify the Recording Schedule The recording schedule is set by using templates that tell cameras what to record and when to record For example you can create one recording schedule template for the weekdays and another for the weekend Note Some features are not displayed if the server does not have the required license or if you do not have the required user permissions Adding a Template 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click Recording Schedule 3 In the Recording Schedule dialog box click Add Template in the Templates pane Avigilon Control Center Enterprise Client User Guide 24 Figure A Schedule dialog bo
61. server will appear in the Manage Server Connections dialog box If the server is not found check the following then try again Avigilon Control Center Enterprise Client User Guide 14 The network settings are configured correctly The firewall is not blocking the application The Avigilon Control Center Server software is running on the server Editing and Deleting a Server Connection Use the Manage Server Connections dialog box to edit and delete your server connections 1 Select File gt Manage Server Connections Figure A Manage Server Connections dialog box 2 Select a server on the Server list then perform one of the following Note You cannot remove or edit the IP address and base port of servers that were automatically discovered o To edit the server connection click Edit Update the server IP Address Base Port and Connection Speed as required then click OK Refer to Discovering Servers for details about the editable options o To delete the server connection click Remove Server Setup 15 Connect Disconnect Cameras You can connect and disconnect cameras to servers using the Connect Disconnect Cameras dialog box A camera s connection status is indicated by the icon beside the camera name in the System Explorer Icon Definition Camera Connected The camera is connected to the server Camera Upgrading The camera is connected to the server and is currently upgrading its
62. to Search area select all the cameras you want to include in the search 4 In the Time Range to Search area set the date and time range of your search The time range is highlighted on the Timeline by the black time range markers You can also drag the time range markers to modify the time range 5 In the Events to Search For area select the types of events to include in the search 6 Click Start Search Avigilon Control Center Enterprise Client User Guide 146 Viewing Event Search Results 1 In the Search Results area select a search result The event is highlighted on the Timeline and the video is displayed in the search image panel Details about the search result are displayed on the right Tip You can change the size of the image panel by moving the edge of the search results 2 Use the Timeline controls to review the event See Playing Back Recorded Video for more information 3 Click Export this event to export the selected event video See Exporting Recorded Video and Images for more information 4 If you want to further refine your search click Perform a pixel search on this event You can now search for any pixel movement in the selected result See Performing a Pixel Search for more information 5 Click Bookmark this event to bookmark the selected search result See Bookmarking Recorded Video for more information 6 To export all listed results click Export results to a file and save the file
63. 134 video display 9 134 image quality 75 image rate 75 import client settings 95 License Plate Watch List 62 Windows Users 34 IR Cut Filter 72 Iris 72 J Joystick 92 K keyboard commands 197 L language 90 License Plate Recognition 60 overlay 145 search 159 setup 61 Watch List 62 145 License Plate Watch List 62 License Priority 14 Live Export 165 live video 9 115 locate server
64. 56 System Log 59 License Plate Recognition 60 Scheduling Server Events 64 Camera Setup 66 Accessing the Camera Setup 66 General 67 Network 70 Table of Contents v Image and Display 71 Compression and Image Rate 75 Image Dimensions
65. By default a camera is displayed as an icon with a yellow triangle to represent its field of view Maps 109 5 Drag encoders servers saved Views and other maps that you need from the System Explorer onto the map 6 In the Map Icon Properties box you can change the way icons are displayed on the map Select any icon on the map and perform the following Figure B Camera icon properties 5 a To replace an icon with a clickable shape region select one of the shape buttons You can replace the icon with a rectangle ellipse or polygon region b Select the Show name check box to display the object s name on the map c Click Delete from Map to remove the object from the map d Cameras only Select the Show field of view check box to display the camera s yellow field of view Drag the corners of the yellow triangle to expand the field of view Drag the black circle at the end of the triangle to rotate the field of view e Cameras only Click Change Image Region to change the video region that is linked to the camera on the map In the Change Image Region dialog box change the size and position of the green overlay then click OK 6 Click Save Editing and Deleting a Map You can update a map or delete an old map anytime 1 In the System Explorer right click a map then select one of the following Avigilon Control Center Enterprise Client User Guide 110 Figure A System Explorer Maps list o T
66. Performing a Pixel Search 148 Viewing Pixel Search Results 149 Performing a Thumbnail Search 149 Viewing Thumbnail Search Results 150 Performing an Alarm Search 151 Viewing Alarm Search Results 152 Performing a POS Transaction Search 153 Viewing POS Transaction Search Results 154 Performing a License Plate Search 155 Viewing License Plate Search Results 156 Export
67. Replay 30 Seconds Replay 60 Seconds Replay 90 Seconds The image panel immediately plays back the camera s most recently recorded video Zooming and Panning a Video The zoom and pan tools allow you to focus on specific regions in a camera video Video 115 Using the Zoom Tools The most common way to zoom in and out of the video image is to rotate the scroll wheel on your mouse The software also includes a set of Zoom tools that can be used with your mouse 1 Select a Zoom tool o From the Tools menu select Zoom In Tool or Zoom Out Tool o On the toolbar click Zoom In Tool or Zoom Out Tool 2 Click the image panel until you reach the desired zoom depth Using the Pan Tools You can right click and drag inside an image panel to pan the video image Or you can use the Pan tool 1 Select the Pan tool o From the Tools menu select Pan Tool o On the toolbar click Pan Tool 2 Drag the video image in any direction inside the image panel Monitoring PTZ Cameras PTZ cameras can be controlled through the image panel onscreen controls or by using the tools in the PTZ Controls pane Be aware that some of tools and features may not be displayed if they are not supported by your camera Controlling PTZ Cameras Pan Tilt Zoom PTZ controls allow you to control cameras with PTZ features You can control a PTZ camera by using the onscreen controls or by using the tools in the PTZ Control
68. Timeline controls to review the event See Playing Back Recorded Video for more information 3 If the event is linked to multiple cameras select a camera from the Camera drop down list to change the video displayed in the image panel 4 Click Export this event to export the selected event video See Exporting Recorded Video and Images for more information 5 Click Bookmark this event to bookmark the selected search result See Bookmarking Recorded Video for more information 6 To export all listed results click Export results to a file and save the file Performing a POS Transaction Search The POS Transaction Search allows you to search for specific transactions 1 Click Search to open the Search tab 2 In the Search tab select POS Transactions Search The Search POS Transactions tab is displayed Avigilon Control Center Enterprise Client User Guide 154 Figure A Search POS Transactions tab 3 In the POS Transaction Sources to Search area select all the POS transaction sources you would like to include in the search 4 In the Time Range to Search area set the date and time range of your search The time range is highlighted on the Timeline by the black time range markers You can also drag the time range markers to modify the time range 5 In the Search Text area enter any text that will help you filter the search results For example you can enter product names or transaction values Use the Wild
69. a channel license is only used when the camera actually connects to the server To set up a failover connection complete the Connecting a Camera to a Server procedure and set the failover Connection Type and License Priority Example Cameras A B C D E and F have failover connections set up to two different servers Assume each server has 6 camera channel licenses and the license priority is set to 1 for each connection Figure A Primary connections When the first server fails cameras A and B from NVR 1 automatically connect to their Secondary server NVR 2 Avigilon Control Center Enterprise Client User Guide 20 Figure B NVR 1 fails When the second server fails cameras E and F automatically connect to their Tertiary server NVR 2 Figure C NVR 2 fails Disconnecting a Camera from a Server 1 From the Tools menu select Connect Disconnect Cameras 2 In the Connect Disconnect Cameras dialog box select the camera you want to disconnect from the Connected Cameras list then perform one of the following Setup 21 o Click Disconnect The camera is disconnected from the server and moved to the Discovered Cameras list o Drag the camera into the Discovered Cameras list Upgrading Camera Firmware Camera firmware updates are typically included with the Avigilon Control Center Server update packages Camera firmware updates are automatically downloaded and installed to the camera When the camera firmware
70. age panel by moving the edge of the search results 2 Use the Timeline controls to review the event See Playing Back Recorded Video for more information 3 Click Export this event to export the selected event video See Exporting Recorded Video and Images for more information 4 To export all listed results click Export results to a file and save the file Performing a Thumbnail Search The Thumbnail Search is a visual search that displays the search results as a series of thumbnail images 1 Click Search to open the Search tab 2 In the Search tab select Thumbnail Search The Search Thumbnails tab displays Avigilon Control Center Enterprise Client User Guide 150 Figure A Search Thumbnails tab 3 In the Camera to Search area select a camera 4 In the Time Range to Search area set the date and time range of your search The time range is highlighted on the Timeline by the black time range markers You can also drag the time range markers to modify the time range 5 In the image panel move or drag the edges of the green overlay to focus the search on one area in the video image Only the area highlighted in green is searched 6 Click Start Search Viewing Thumbnail Search Results The search results display thumbnails at equal intervals on the Timeline 1 To change the size of the search result thumbnails select Large Thumbnails Medium Thumbnails or Small Thumbnails from the drop down menu abo
71. alog box See Accessing the Server Setup for more information 2 Click Users and Groups 3 In the Users and Groups dialog box select the Groups tab and click Add Group Avigilon Control Center Enterprise Client User Guide 32 Figure A User and Groups dialog box 4 In the Add Group dialog box select a group to use as a template for your new group and click OK Figure B Add Group dialog box 5 In the Edit Group dialog box give the new group a name then select the permissions and camera access rights for the group Clear the check box of any feature or camera you do not want the group to access Setup 33 Figure C Edit Group dialog box Group tab 6 Select the Members tab to add users to the group Avigilon Control Center Enterprise Client User Guide 34 Figure D Edit Group dialog box Members tab a Click Add User b Select the users that should be part of this new group Setup 35 Figure E Add users to groups dialog box c Click OK The users are added to the Members list If a user is added to the group through the Add User or Edit User dialog box the user is automatically added to the group s Members list 7 Click OK to save the new group Importing Active Directory Groups You can import Active Directory groups to the server to allow users to log in using their Windows credentials Members of an imported Active Directory group are automatically added as users and changes to
72. amera Setup dialog box See Accessing the Camera Setup for more information 2 Click Speaker The Speaker dialog box appears Setup 87 Figure A Speaker dialog box 3 Select the Enable check box to enable audio broadcasting Speakers connected to the camera would broadcast audio from the microphone that is connected to the local client Note An error message will appear if you do not have a Speaker Channel License 4 Select the Record Speaker check box to record what is broadcast 5 Enter a name for the speaker 6 The Volume slider controls the volume of the speakers 7 In the Link to Camera s area select the cameras that should be linked to the speakers 8 To test the microphone level speak into the microphone The red bar will move to show the audio input level 9 Click OK If you want to enable two way audio see Microphone in the client setup section Avigilon Control Center Enterprise Client User Guide 88 Client Setup The client Setup dialog box is responsible for all the Avigilon Control Center features that are configured and stored on the local client computer Refer to any of the following sections to access and configure the client setup Accessing the Client Setup Perform one of the following steps to open the client Setup dialog box Select Tools gt Setup and select the local client from the left pane In the System Explorer right click the local client and select Se
73. as a motorized zoom and focus lens the Enable PTZ Controls check box is displayed When selected users can control the camera s zoom and focus through the PTZ Controls pane See Controlling PTZ Cameras for more information 8 Click OK Configuring PTZ Use the camera General dialog box to enable and configure the pan tilt zoom PTZ features for Avigilon cameras PTZ devices are connected to Avigilon cameras through the RS 485 inputs Third party PTZ cameras cannot be configured through the Avigilon Control Center Setup 69 1 Right click the camera in the System Explorer then select Setup to open the camera Setup dialog box See Accessing the Camera Setup for more information 2 Click General The General dialog box appears 3 In the PTZ area select the Enable PTZ check box Note If the following options are not displayed the camera only has a motorized zoom and focus lens and cannot perform full PTZ Selecting the Enable PTZ Controls check box will allow users to control the zoom and focus through the PTZ Controls pane 4 In the Protocol drop down list select the appropriate PTZ protocol The available protocols include o American Dynamics Sensormatic o AXSYS o AXSYS DCU o Ernitec ERNA o Honeywell Diamond o Kalatel ASCII o Pelco D o Pelco P o TEB Ligne o Vicon extended o Vicon normal o Videotec Legacy o Videotec MACRO 5 Enter the Dip Switch Address Baud Rate and Parit
74. ate Option Description Export at __ image rate Select this option to control how many images per second are exported For example the video is streaming at 30 images per second If you select 1 2 only 15 images for that second will be exported Export 167 Export one image every __ min __sec Select this option to control the time between each exported video image For example if you enter 5 min 0 sec only one image will be exported every 5 minutes 6 In the Encoder field select the compression used The VC 1 Windows Media Video compression is included by default because it is tailored for high resolution AVI encoding 7 In the Quality drop down list select the exported image quality level 8 In the Resolution field select a resolution for the video image You can manually enter the resolution or click the drop down arrow to select a standard resolution Note The Resolution field automatically maintains the image aspect ratio For high resolution video 11MP or 16MP the greatest resolution option will be less than the camera s actual resolution because most media players cannot play high resolution AVI files 9 To automatically divide the export into separate files that can be stored on optical media like a CD or DVD select the Split file into sizes of check box Then manually enter a maximum file size in MB or select a pre configured option from the drop down list 10 Click Change Image Region
75. box 4 Click OK To define the sensitivity and threshold for the motion detection area see Controlling Motion Sensitivity and Threshold Controlling Motion Sensitivity and Threshold In the Motion Detection dialog box you can control the camera s sensitivity and threshold for motion You can also define how much time should be recorded before and after each motion event 1 Right click the camera in the System Explorer then select Setup to open the camera Setup dialog box See Accessing the Camera Setup for more information 2 Click Motion Detection The Motion Detection dialog box appears Setup 79 3 Move the Sensitivity slider to adjust how much each pixel must change before it is considered in motion The higher the sensitivity the smaller the amount of pixel change is required before motion is detected 4 Move the Threshold slider to adjust how many pixels must change before the image is considered to have motion The higher the threshold the higher the number of pixels must change before the image is considered to have motion Tip The Motion indicator above the Threshold slider will move to indicate how much motion is occurring in the current scene Only when the motion indicator moves to the right of the Threshold marker will the camera note the motion 5 In the Pre Motion Record Time and Post Motion Record Time boxes specify how long video is recorded before and after the motion event 6 Click OK Pri
76. by the Active Directory In the Users and Groups dialog box you can only disable an imported user or configure the login timeout settings For more information see Editing and Deleting a User Editing and Deleting a Group You can change the access permissions for a set of users by editing their access group Note Active Directory groups can only be deleted from the Active Directory tab 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click Users and Groups and select the Groups tab 3 Select a group and perform one of the following o To edit the group click Edit Group Refer to Adding Groups for details about the editable options o To delete the group click Delete Group Note Default groups cannot be deleted Avigilon Control Center Enterprise Client User Guide 38 Alarms Use the Alarms dialog box to create and manage alarms Alarm triggers can include Motion Detection Digital Input Activation License Plate Watch List match POS Transaction Exception Camera Error System Error and External Software Event Adding a New Alarm Alarms need to be added to the server Setup before they can be monitored in the Alarms tab 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click Alarms 3 In the A
77. cards and Regular Expression search methods to find a range of results Leave the Text field blank to find all transactions 6 Click Start Search Viewing POS Transaction Search Results 1 In the Search Results area select a search result The event is highlighted on the Timeline and the video is displayed in the search image panel Details about the search result are displayed on the right Search 155 Tip You can change the size of the image panel by moving the edge of the search results 2 Use the Timeline controls to review the event See Playing Back Recorded Video for more information 3 If the event is linked to multiple cameras select a camera from the Camera drop down list to change the video displayed in the image panel 4 Click Export this event to export the selected event video See Exporting Recorded Video and Images for more information 5 Click Bookmark this event to bookmark the selected search result See Bookmarking Recorded Video for more information 6 To export all listed results click Export results to a file and save the file Performing a License Plate Search The License Plate Search allows you to search for detected license plates including license plates not listed in the Watch List Note The License Plate Search is only available if the License Plate Recognition feature is installed 1 Click Search to open the Search tab 2 In the Search tab select License Plate Search
78. ct Setup to open the camera Setup dialog box See Accessing the Camera Setup for more information 2 Click Microphone The Microphone dialog box appears Avigilon Control Center Enterprise Client User Guide 86 Figure A Microphone dialog box 3 Select the Enable check box to enable audio recording from microphones connected to the camera Note An error message will appear if you do not have an Audio Channel License 4 Enter a name for the microphone 5 In the Source drop down list select the audio input source 6 In the Gain drop down list select the amount of analog gain that is applied to the audio input The higher the dB setting the louder the volume 7 Click Listen to test the settings and listen to the audio input device 8 In the Link to Camera s area select the cameras that should be linked to this audio 9 Click OK Speaker Note Audio broadcasting requires a Speaker Channel License Use the Speaker dialog box to change the settings for any speakers that are connected to the camera You can also link the audio to other cameras To use this feature speakers must be connected to the camera and a microphone must be connected to your local client Note The dialog box may appear different depending on the camera Some options are disabled or hidden if they are not supported by the camera Changing Speaker Settings 1 Right click the camera in the System Explorer then select Setup to open the c
79. ct a search type o Camera Type select the camera s brand name Tip Select ONVIF to discover cameras that are ONVIF complaint o IP Address Hostname For IP Address search only enter the camera s IP address or hostname The camera and server s gateway IP address must be set correctly for the camera to be found o Start IP Address and End IP Address For IP Address Range search only enter the start and end IP addresses Only addresses in that range will be searched for the selected camera type o Control Port enter the camera control port number o Provide the User Name and Password for the camera if required 3 Click OK If the camera is discovered it will appear in the Discovered Cameras list You can now connect the camera to a server Connecting a Camera to a Server Once the camera has been discovered on the network it can be connected to the server Setup 17 1 From the Tools menu select Connect Disconnect Cameras The Connect Disconnect Cameras dialog box appears Figure A Connect Disconnect Cameras dialog box 2 In the Discovered Cameras area select a camera then click Connect Tip You can also drag the camera to a server on the Connected Cameras list then you can skip the next 3 steps The camera will automatically make a Primary connection to the server 3 In the Connect Camera dialog box select the server you want the camera to connect to Avigilon Control Center Enterprise Cli
80. d Panning a Video 114 Monitoring PTZ Cameras 115 Listening to Audio in a View 120 Broadcasting Audio in a View 121 Table of Contents vii Triggering Manual Recording 121 Triggering Digital Output 122 Monitoring POS Transactions 122 Monitoring Recorded Video 123 Adding and Removing Cameras in a View 123 Displaying Recorded Video 124 Zooming and Panning a Video
81. device firmware upgrade has failed User Events User login A user has logged in User logout A user has logged out Server setting changed A user has changed the server settings Device setting changed A user has changed the camera or device settings Device connected A user has connected a camera or device to a server Device disconnected A user has disconnected a camera or device from a server Digital output triggered A user has manually triggered a digital output Bookmark added A user has added a bookmark Bookmark updated A user has updated a bookmark Appendix 187 Bookmark deleted A user has deleted a bookmark PTZ moved A user has moved a PTZ camera PTZ idle A user has left the PTZ camera idle Export performed A user has performed a video export Speaker activated A user is broadcasting audio through the camera or device speakers Speaker deactivated A user has stopped broadcasting audio Alarm Events Alarm acknowledged An alarm has been acknowledged Alarm auto acknowledged An alarm has been acknowledged automatically Alarm triggered An alarm has been triggered Alarm assigned An alarm has been assigned to a user Alarm unassigned An alarm has been unassigned from a user Alarm purged An alarm has been purged POS Transaction Events POS transaction started A POS transaction has started POS transaction ended A POS transaction has ended POS transact
82. ding Full Screen 104 Cycling Through Views 104 Saving a View 104 Saving a View 104 Opening a Saved View 105 Renaming a Saved View 105 Deleting a Saved View 105 Maps 106 Using a Map 106 Adding a Map
83. displayed in the left pane Figure A System Log dialog box 4 Select a result to display the event details on the right 5 To save the log search results click Save events to file and save the file 6 Click Close License Plate Recognition License Plate Recognition LPR is a licensed feature that allows users to read and store vehicle license plate numbers from any video streamed through the Avigilon Control Center Setup 61 Note The License Plate Recognition options will only appear if you have the feature licensed and installed on the server Setting Up License Plate Recognition 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click License Plate Recognition 3 When the License Plate Recognition dialog box appears select a lane from the left pane The number of lanes listed is determined by the number of License Plate Recognition LPR channels licensed on the server Figure A License Plate Recognition dialog box Settings tab 4 Complete the following fields o Name enter a name for the lane Avigilon Control Center Enterprise Client User Guide 62 o Camera select the camera that will perform LPR One camera can be used for multiple lanes o License Plate Configuration select the regional license plate format that needs to be recognized by the camera See Supported License Plate
84. e Or click on a point in the Timeline Video 127 To add a bookmark Click Add Bookmark to add a bookmark on the Timeline To start playback Click Play To stop playback Click Pause To move forward a frame Click Step Forward To move back a frame Click Step Backward To control the playback direction and speed Drag the slider to the right to move the video forward Drag the slider to the left to move the video backward The farther away the slider is from center the faster the playback speed To jump forward or back on the Timeline On the Timeline click one of the Go Forward or Go Back buttons to move to different points on the Timeline To expand the Timeline to a specific moment in time Move the slider on the bottom right to zoom in or out on the Timeline Or you can place your mouse over the Timeline and use the scroll wheel to zoom in or out on the Timeline To center the Timeline on the time marker Right click the Timeline and select Center on Marker To move through the Timeline quickly with the time marker Drag the time marker through the Timeline To pan the Timeline Move the horizontal scroll bar under the Timeline Or right click and drag the Timeline Avigilon Control Center Enterprise Client User Guide 128 Bookmarking Recorded Video You can add bookmarks to recorded video to help you find and review an event
85. e Avigilon Control Center Player Changing Scheduled Backup Settings Use the Scheduled Backup dialog box to set when video is backed up to the server Note The video backup location is configured in the Avigilon Control Center Admin Tool See the Avigilon Control Center Server User Guide for more information 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click Scheduled Backup Figure A Scheduled Backup dialog box 3 Select the Enable scheduled backups check box Avigilon Control Center Enterprise Client User Guide 44 4 In the Camera s to Backup area select all the cameras to backup 5 In the Backup Options area complete the following o Perform Every lt X gt day s specify the number of days between backups o Start Time the time when backup occurs o Coverage the amount of recorded image data that is backed up o Starting From starting point for the backup o Delete oldest backups when disk full select this check box to automatically delete the oldest backups when the backup storage location is full For example in the figure above the Scheduled Backup is configured to occur every day at 12a m Video starting from 30 days ago is backed up and the back up only covers 1 day so only the 30th day is backed up to the remote server each night 6 Click OK The Status area displays when the n
86. e are more than one POS transaction source linked to the camera you will be prompted to select one The POS transactions are displayed in the next image panel Figure A Live POS transactions displayed in an image panel Each transaction is separated by date and time and the most recent transaction is highlighted in blue 3 To display cameras that are linked to the POS transaction source click View Camera in the POS transaction image panel If multiple cameras are connected to the POS transaction source you will be prompted to select one Monitoring Recorded Video While monitoring recorded video you can perform any of the following procedures Adding and Removing Cameras in a View To monitor video add a camera to the View The camera video can be removed from the View any time Avigilon Control Center Enterprise Client User Guide 124 Adding a Camera to a View Perform one of the following Drag the camera from the System Explorer to an empty image panel in the View Double click a camera in the System Explorer In the System Explorer right click the camera and select Add to View The camera is added to the next empty image panel in the View layout Tip You can drag the same camera to multiple image panels to watch the video at different zoom levels Removing a Camera From a View Perform one of the following Right click the image panel and select Close Inside the image panel
87. e custom layout Command Key Combination Keypad Combination View buttons Change to layout 1 Alt 1 Change to layout 2 Alt 2 Change to layout 3 Alt 3 Change to layout 4 Alt 4 Change to layout 5 Alt 5 Change to layout 6 Alt 6 Change to layout 7 Alt 7 Change to layout 8 Alt 8 Change to layout 9 Alt 9 Avigilon Control Center Enterprise Client User Guide 194 Change to layout 10 Alt 0 Change to next layout Alt Change to previous layout Alt Playback Commands Command Key Combination Keypad Combination Timeline buttons Play Pause Spacebar Increase playback speed Page Up Decrease playback speed Page Down Step to next frame Shift Step to previous frame Shift Go to next event Alt Go to previous event Alt Go forward one second Ctrl Go forward five seconds Ctrl Shift Appendix 195 Go back one second Ctrl Go back five seconds Ctrl Shift Zoom in on the Timeline Ctrl Alt Zoom out on the Timeline Ctrl Alt Scroll forward on the Timeline Ctrl Alt Scroll backward on the Timeline Ctrl Alt Go to start of the Timeline Ctrl Alt Home Go to end of the Timeline Ctrl Alt End Center the Timeline on the time marker Ctrl C PTZ Commands D
88. e panel after alarms with the most recent video displayed first Rules video are not labeled and do not need to be acknowledged 142 License Plates License Plate Recognition LPR is a licensed feature that allows you to monitor vehicle license plates that are detected by the Avigilon Control Center You can use the license plate overlay to monitor license plates as they are detected Or you can use the License Plate Watch List feature to alert you when specific license plates are detected To setup License Plate Recognition see License Plate Recognition for more information License Plate Overlay While you monitor video in an image panel you can also monitor license plates as they are detected by the Avigilon Control Center When the license plate overlay is enabled detected license plate numbers are displayed in the bottom right corner of the image panel To enable the License Plate overlay 1 Select View gt Image Overlays gt License Plate 2 Add a camera configured for license plate recognition to the View License Plate Recognition Watch List The License Plate Recognition LPR Watch List tracks the license plates you ve configured the Avigilon Control Center to recognize and alerts you when matches are detected in the License Plate Matches dialog box To configure the Watch List see Configuring the Watch List for more information Reviewing the License Plate Matches 1 Open the License Plate Matches dia
89. en the Export tab Avigilon Control Center Enterprise Client User Guide 170 Figure A Export tab for still image export 2 In the Format drop down list select Print Image or PDF File 3 In the Camera to Export list select the camera video you want to export 4 In the Time field enter the exact date and time of the video image you want to export 5 Click Change Image Region to only export part of the video image In the Change Image Region dialog box move and resize the green overlay then click OK Only areas highlighted in green are exported 6 Print Image only Click Print Settings to change the printer and paper size that the image is printed on 7 Select the image overlays you want Timestamp Camera name and Camera location 8 Click Add Export Notes to add notes about the exported image The notes are added below the image Export 171 9 Click Display Adjustments to adjust the gamma black level and or white level 10 Click Start Export 11 In the Save As dialog box name the export file and click Save The Preview area displays the video you are exporting 12 When the export is complete click OK Exporting WAV Audio If a video contains audio the audio is exported with the video If required you can choose to only export the audio file Note Audio recording requires an Audio Channel License Without an audio license no audio would have been recorded with the video 1 Click Expor
90. encryption you can select the Use secure connection TLS SSL check box 6 Optional If the email account has a username and password select the Server requires authentication check box a Enter the Username and Password for the email account 7 Click OK Avigilon Control Center Enterprise Client User Guide 54 Configuring Email Notification In the Email Notification dialog box you can create email notification groups to specify who will receive email notifications when an event occurs 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click Email Notification 3 In the Email Notification dialog box ensure the Email Notification tab is selected 4 Click Add Figure A Email Notifications dialog box 5 Enter a name for the new email group Setup 55 6 In the Email Recipients area add all the users groups and emails that are part of this email group Perform any of the following o Click Add User Group to add an Avigilon Control Center user or access group In the dialog box select all the required users and groups then click OK o Click Add Email to add individual emails In the dialog box enter the email address then click OK Tip Make sure the Avigilon users and groups added to the Email Recipient list have a valid email in their user account 7 Click Send Test Email to send a test ema
91. ent User Guide 18 Figure B Connect Camera dialog box 4 In the Connection Type drop down list select one of the following o Primary the camera will automatically connect to this server if they are on the same network o Secondary the camera will try to connect to this server if they are on the same network and the primary server is not available o Tertiary the camera will try to connect to this server if they are on the same network and the primary and secondary servers are not available Select Secondary or Tertiary to create a failover connection See Failover Connections for more information 5 In the License Priority drop down list select the appropriate license priority 1 is the highest priority and 5 is the lowest Note This option is only available if you are connecting to a secondary or tertiary server The License Priority setting decides the order that cameras are connected to the server The server will try to connect cameras with a higher license priority before cameras with lower priority If the server does not have enough camera channel licenses low priority cameras may not be connected A camera channel license is only used when the camera actually connects to the server 6 Click OK 7 If the camera is password protected the Camera Authentication dialog box appears Enter the camera s username and password then click OK Editing the Camera Connection to the Server 1 From the Tools menu
92. enu button 2 In the PTZ Controls pane use the Pan Tilt buttons to navigate the menu Use the Pan Tilt buttons to navigate the menu Use the Zoom buttons to modify your selection choices Use the Focus buttons to confirm or cancel your selections To lock the PTZ controls Click No other user will be able to use the PTZ controls for this camera until you unlock the controls or log out Video 119 Programming PTZ Tours If the PTZ camera supports guard tours the tours can be programmed through the PTZ Controls pane Tours allow the PTZ camera to automatically move between a series of preset positions and can be set to pause at each preset for a specific amount of time for video monitoring 1 Create all the PTZ presets you need for this tour See Controlling PTZ Cameras for more information 2 In the PTZ Controls pane select a tour number then click The Edit PTZ Tour dialog box is displayed Figure A Edit PTZ Tour dialog box 3 In the Edit PTZ Tour dialog box give the tour a name 4 In the Tour Pause Duration field enter the amount of time before a tour repeats Tours repeat until manually stopped or until other PTZ controls are used Avigilon Control Center Enterprise Client User Guide 120 5 In the Tour Mode drop down list select one of the following o Sequential the PTZ camera will go to each preset in the set order o Random the PTZ camera will go to each preset in random ord
93. equire the most bandwidth 6 In the Max Bit Rate drop down list select the maximum bandwidth the camera can use in kilobits per second kbps 7 In the Resolution drop down list select the preferred image resolution 8 In the Keyframe Interval drop down list enter the preferred number of frames between each keyframe 9 If your camera supports multiple video streams you can select the Enable secondary live viewing stream check box When enabled the secondary live viewing stream is a lower resolution video stream that is automatically displayed when you monitor live video on a network that does not have enough bandwidth to display the primary live viewing stream 10 Click Apply to Cameras to apply the same settings to other cameras of the same model 11 Click OK Image Dimensions Use the Image Dimension dialog box to set the image dimensions for the camera You can crop the video image to help reduce bandwidth and increase the maximum image rate Changing Image Dimensions Settings 1 Right click the camera in the System Explorer then select Setup to open the camera Setup dialog box See Accessing the Camera Setup for more information 2 Click Image Dimensions 3 In the Image Dimensions dialog box adjust the image dimensions by performing one of the following o Drag the edges of the image until the video is cropped to fit your requirements o Change the values for the Top Left Width and Height field
94. er 6 Select the Set as default tour check box if you want this tour to run automatically o The Default Tour Idle Start Time field is now enabled enter the amount of time the PTZ camera must be idle for before this tour automatically begins 7 To add a preset click and a preset is added to the list 6 a In the Preset column select a preset from the drop down list b In the Move Speed column enter how fast you want the PTZ camera to move to this preset The speed is 80 by default c In the View Time column enter the amount of time you want the PTZ camera to stay at this preset position The view time is 10 seconds by default d Repeat step 7 until all the presets for this tour have been added 7 To remove a preset select the preset then click 8 To re order a preset select the preset then click or The preset order only affects tours that use Sequential mode 9 Click OK to save the tour Listening to Audio in a View Note This feature is only available if there is an Audio Channel License installed If there is an audio input device linked to the camera the Audio bar is displayed when you monitor the camera s video The Audio bar allows you to listen to what is occurring in the video Note Some features are not displayed if the server does not have the required license or if you do not have the required user permissions To listen to the audio detected by the audio input device perform any of
95. er Player Select the Export the Control Center Player Installer check box if you want a copy of the Avigilon Control Center Player to be distributed with your native image file PNG 1 In the Resolution field select a resolution for the video image You can manually enter the resolution or click the drop down arrow to select a standard resolution Note The Resolution field automatically maintains the image aspect ratio 2 Click Change Image Region to only export part of the video image In the Change Image Region dialog box move and resize the green Avigilon Control Center Enterprise Client User Guide 160 overlay then click OK Only areas highlighted in green are exported 3 Select the image overlays you want Timestamp Camera name and Camera location 4 Click Display Adjustments to adjust the Gamma Black Level and or White Level JPEG 1 In the Compression field select a compression level 2 Set the image Resolution 3 Click Change Image Region to only export a part of the video image 4 Select the image overlays you want 5 Click Display Adjustments to modify the image quality TIFF 1 Set the image Resolution 2 Click Change Image Region to only export a part of the video image 3 Select the image overlays you want 4 Click Display Adjustments to modify the image quality Print 1 Click Change Image Region to only export a part of the video image 2 Click Prin
96. ew Note This feature is only available if there is an Audio Channel License installed If there is an audio input device linked to the camera the Audio bar is displayed when you monitor the camera s video The Audio bar allows you to listen to what is occurring in the video Note Some features are not displayed if the server does not have the required license or if you do not have the required user permissions To listen to the audio detected by the audio input device perform any of the following In the lower right corner of the image panel click to mute or activate the audio Move the slider to change the volume Avigilon Control Center Enterprise Client User Guide 126 Figure A Audio bar Playing Back Recorded Video The Timeline displays when video was recorded and lets you play back the recordings The colored bars on the Timeline show the camera s recording history A red bar shows the camera recorded a motion event A blue bar shows the camera recorded video White areas show that the camera did not record any video An orange bar is a bookmark in the camera s recording history See Bookmarking Recorded Video for more information about bookmarks Figure A Playback tools on the Timeline Use any of the following controls to playback the recorded video files Action Control Procedure To select a playback time Click the calendar icon and select a date and tim
97. ew remembers the current View layout the cameras displayed in each image panel and the image panel display settings Saving a View 1 Select File gt Save View 2 In the Save As dialog box name the View and click OK Your saved view will appear in the System Explorer Views 105 Figure A Saved Views Opening a Saved View Perform one of the following In the System Explorer right click the saved View and select Open Drag the saved View from the System Explorer to the current View in the application or new window Renaming a Saved View 1 In the System Explorer right click the saved View and select Rename 2 In the Rename View dialog box enter a new name and click OK Deleting a Saved View 1 In the System Explorer right click the saved View and select Delete 2 In the confirmation dialog box click Yes 106 Maps A map is a digital copy of your physical surveillance site You can add cameras encoders servers saved Views and other maps to your map to help you quickly navigate through your surveillance site To watch a video overview of the Maps feature see Module 4 Working with Maps and Web Pages in the Avigilon University End User Stream Using a Map You can open a map in any image panel and open video or alarms from the map 1 To open a map in an image panel perform one of the following o Double click a map from the System Explorer o Drag the map from the S
98. ext backup will be POS Transactions The Point of Sale POS Transaction Engine is a licensed feature that records video and raw data from POS transaction sources POS transaction sources can be added to the Avigilon Control Center and configured in the Client software Adding a POS Transaction Source 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click POS Transactions 3 In the POS Transactions dialog box click Add 4 Enter the Hostname IP Address and the Port number for the POS Transaction Source device then click Next Setup 45 Figure A Set Transaction Source Device page 5 Select a Transaction Source Data format then click Next If the source data format needs to be added click Add Or click Copy From to create a new data format based on the selected data format See Adding a Transaction Source Data Format for more information Avigilon Control Center Enterprise Client User Guide 46 Figure B Set POS Transaction Source Data Format page 6 On the Set Transaction Exceptions page select any exceptions that need be monitored then click Next If exceptions do not need to be monitored just click Next Click Add to add an exception See Adding a Transaction Exception for more information Setup 47 Figure C Set Transaction Exceptions page 7 Select the cameras to link to the transaction
99. first login Avigilon Control Center Enterprise Client User Guide 30 o Password Expiry Days specify the number of days before the password must be changed o Password never expires select this check box if the password never needs to be changed 8 Select the Member Of tab and select the check box beside each access group the user belongs to The other two columns display the permissions linked to the selected group Figure C Add User dialog box Member Of tab 9 Click OK The user is added to the server Editing and Deleting a User You can edit and delete users as needed Note If a user has access to more than one server the changes to the user need to be made on each server Setup 31 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click Users and Groups 3 In the Users and Groups dialog box select a user then perform one of the following o To edit the user s information click Edit User Refer to Adding a User or details about the editable options o To delete the user click Delete User Note Users imported through the Active Directory tab cannot be deleted only disabled Adding Groups Groups define what features users have access to Create new groups to tailor what users can access 1 Right click a server in the System Explorer then select Setup to open the server Setup di
100. for each button on the joystick a Press a button on the joystick and the button label is highlighted in the Joystick dialog box b Select an action for the button from the drop down list c Repeat this procedure for each button on the joystick 6 Click OK Configuring an Avigilon Professional Joystick Keyboard The Avigilon Professional Joystick Keyboard is a USB add on that contains a joystick for controlling zoom and pan within image panels a jog shuttle for controlling the Timeline and a keypad programmed with the application s keyboard commands Refer to Keyboard Commands for the keypad commands that control the application By default the keyboard is installed in right hand mode Use the Joystick dialog box to configure left hand mode 1 Connect the keyboard 2 Right click the local client in the System Explorer then select Setup to open the client Setup dialog box For more information see Accessing the Client Setup 3 Click Joystick Avigilon Control Center Enterprise Client User Guide 92 4 If the keyboard is not automatically detected an error message will appear Click Scan for Joysticks Note The error message will not appear if the keyboard was detected When the keyboard is detected the Joystick dialog box appears Figure A Joystick dialog box 5 Select the Enable left hand mode check box 6 Click OK The keyboard is now configured for left hand mode Rotate the keyboard unti
101. formation Shutting Down the Client Software 1 In the Avigilon Control Center Client software select File gt Exit Getting Started 5 2 In the confirmation dialog box click Yes Discovering Servers The Avigilon Control Center Client software must communicate with the Avigilon Control Center Server software to access and configure your surveillance system If the server is on the same network segment subnet as your computer the server is automatically discovered and appears in the System Explorer on the left side of the application window If the server is on a different subnet the server must be manually discovered There is no limit to the number of servers that can be discovered by the Client software 1 Open the Find Server dialog box o In the Log In dialog box click Find Server o In the application window select File gt Manage Server Connections In the Manage Servers dialog box click Find Server Figure A Manage Server Connections dialog box 2 In the Find Server dialog box enter the Hostname IP Address the Base Port and the Connection Speed of the server you want to discover Avigilon Control Center Enterprise Client User Guide 6 Figure B Find Server dialog box The base port is 50080 by default You can change the base port number in the Avigilon Control Center Admin Tool See the Avigilon Control Center Server User Guide for more information Tip Set the Connection Speed to WAN
102. g a Pixel Search The Pixel Search allows you to search for tiny pixel change in specific areas in the camera s field of view 1 Click Search to open the Search tab 2 In the Search tab select Pixel Search The Search Pixel tab displays Figure A Search Pixel tab By default the entire search image panel is highlighted in green 3 In the Camera to Search area select a camera Search 149 4 In the Time Range to Search area set the date and time range of your search The time range is highlighted on the Timeline by the black time range markers You can also drag the time range markers to modify the time range 5 Define the pixel search area by using the motion detection tools above the image panel Only areas highlighted in green are searched 6 In the Pixel Search Options area drag the Threshold slider to select the amount of motion required to return a search result A high threshold requires more pixels to change before results are found 7 Enter a number in the Join results less than field to set the minimum number of seconds between separate search results You can enter any number between 1 100 seconds 8 Click Start Search Viewing Pixel Search Results 1 In the Search Results area select a search result The event is highlighted on the Timeline and the video is displayed in the search image panel Details about the search result are displayed on the right Tip You can change the size of the im
103. g and Stopping Manual Recording In the top left corner of the image panel click the Record Indicator icon to start manual recording The record indicator is highlighted in blue to show that the camera is recording Manual recording continues until it is stopped or until the maximum manual recording time is reached Click the record indicator again to stop manual recording The maximum manual recording time is configured in the Manual Recording dialog box see Manual Recording Settings for more information Triggering Digital Output While you monitor live video in an image panel you can manually trigger any digital output that is connected to the camera The digital output is configured in the Digital Inputs and Outputs dialog box see Setting Up Digital Outputs for more information 1 Open the camera s live video in an image panel 2 In the image panel click Trigger Digital Output 3 If there is more than one digital output linked to the camera you will be prompted to select the digital output you want to trigger Monitoring POS Transactions If a camera is linked to a point of sales POS transaction source you can monitor live POS transactions while you monitor video from the linked camera 1 Open the camera s video in an image panel 2 In the image panel click View POS Transactions Video 123 Note If the camera is not linked to a POS transaction source the icon is not displayed If ther
104. ge complete the following Figure E Select Alarm Properties page a Enter a name for the alarm b Select a priority for the alarm Priority 1 is the highest alarm priority c Select a schedule for the alarm See Scheduling Server Events for more information d Make sure the Enable Alarm check box is selected to enable the alarm 9 Click Finish Avigilon Control Center Enterprise Client User Guide 42 Editing and Deleting Alarms 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click Alarms 3 In the Alarms dialog box select an alarm then perform one of the following Figure A Alarms dialog box alarm properties 4 Perform one of the following o To edit the alarm click Edit Go through the Add Alarm wizard and make the required changes on each page On the last page click Finish to save your changes Refer to Adding a New Alarm for details about the editable options o To delete the alarm click Delete Setup 43 Scheduled Backup Data backup must be enabled on the server before Scheduled Backup settings can be made in the application See the Avigilon Control Center Server User Guide for more information about enabling backup on the server through the Avigilon Control Center Admin Tool Files are always backed up in the Avigilon Backup AVK format You can review backed up video in th
105. gger an alarm An alarm is triggered when the rule event occurs Acknowledge an alarm An alarm is acknowledged when the rule event occurs Appendix 189 Alarm Descriptions The following table shows the Alarm Trigger Source options that are available when you set up an alarm For more information about setting up an alarm see Adding a New Alarm Alarm Trigger Source Description Motion Detection The alarm is triggered when motion detection is detected by the selected cameras Digital Input Activation The alarm is triggered when the selected digital input are activated License Plate Watchlist Match The alarm is triggered when a license plate on the Watch List is detected POS Transaction Exception The alarm is triggered when a POS transaction exception has occurred Camera Error The alarm is triggered when a camera error occurs System Error The alarm is triggered when a system error occurs External Software Event The alarm is triggered by a third party integration software Reporting Bugs If an error occurs in the Avigilon Control Center you can contact Avigilon Support at support avigilon com or 1 888 281 5182 To help diagnose your problem the Avigilon Support team may ask you to provide a System Bug Report The System Bug Report is a zip file generated by the Avigilon Control Center Client software that contains the system log and error reports for each of the servers you have access to 1 Select He
106. gs will overwrite the local client s current settings Importing Client Settings 1 Right click the local client in the System Explorer then select Setup to open the client Setup dialog box For more information see Accessing the Client Setup 2 Click Import Settings 3 In the Select File to Import From dialog box find the Avigilon Client Settings File avc you want to import then click Open 4 Select the settings you want to import Avigilon Control Center Enterprise Client User Guide 94 Figure A Import Settings dialog box 5 Click OK Microphone If you have a microphone and speaker channel license you have the option of enabling a two way audio system This allows people in the video to talk with the operator monitoring the video You have the option of full duplex audio which allows simultaneous communication or half duplex which only allows communication from one side at a time 1 Right click the local client in the System Explorer then select Setup to open the client Setup dialog box For more information see Accessing the Client Setup 2 Click Microphone The Microphone dialog box appears Figure A Microphone dialog box o Select the Full duplex Audio option to enable two way audio Setup 95 o Select the Half duplex Audio option to use the microphone and speakers separately 3 Click OK For more information about the audio features see Microphone and Speaker in the camera setup sect
107. h View layouts You can choose to display video from a different camera in each image panel or display video from the same camera at different zoom levels There are 10 pre configured layouts that you can edit to fit your needs Selecting a Layout for a View You can organize how video is displayed by selecting a View layout The figure shows the default View layouts Select View gt Layouts gt Division On the toolbar select the Change Layout button then select one of the layout options Views 101 Figure A Layouts on the toolbar Editing a View Layout If the default View layouts do not fit your surveillance requirements you can customize a View layout 1 On the toolbar select the Change Layout button then select Edit Layouts Avigilon Control Center Enterprise Client User Guide 102 Figure A Layouts on the Toolbar 2 In the Edit Layouts dialog box select the layout you want to change 3 Enter the number of Columns and Rows you want in your layout 4 In the layout diagram do any of the following to further customize the layout Views 103 Figure B Edit Layouts dialog box o To create a larger image panel select a grey line to delete the border between two image panels When a line is highlighted in red the line can be deleted o To restore an image panel select a dotted line to divide a large image panel into two When a dotted line is highlighted in green the line can be re
108. ideo If you want to find a specific POS transaction see Performing a POS Transaction Search Adjusting Video Display in Image Panels You can adjust the image panel display settings to improve the video display on your monitor Maximizing an Image Panel You can maximize an image panel to enlarge the video display Maximizing an Image Panel Perform one of the following Right click an image panel and select Maximize Inside the image panel click Maximize Double click the image panel Restoring an Image Panel Perform one of the following Right click the maximized image panel and select Restore Down Inside the image panel click Restore Down Double click the image panel Avigilon Control Center Enterprise Client User Guide 132 Displaying Video Overlays When you monitor video in a View you can select the type of information that is displayed over the video Select View gt Image Overlays then select one or more of the following Option Description Camera Name Displays the name given to the camera Camera Location Displays the location given to the camera Timestamp Recorded video only Displays the exposure timestamp for the video Record Indicator Live video only Displays the recording status of a camera The recording status is indicated by the round Record Indicator icon on the top left corner of the image panel The color of the icon shows the
109. if they are not supported by the camera Setup 67 Figure A Camera Setup dialog box General Use the camera General dialog box to set the camera s identity and configure the camera s PTZ settings You can also reboot the camera through the General dialog box Setting the Camera s Identity In the camera General dialog box you can give the camera a name describe the camera s location and give the camera a logical ID The logical ID is needed to use the select camera keyboard command Note The dialog box may appear different depending on the camera Some options are disabled or hidden if they are not supported by the camera 1 Right click the camera in the System Explorer then select Setup to open the camera Setup dialog box See Accessing the Camera Setup for more information Avigilon Control Center Enterprise Client User Guide 68 2 Click General The General dialog box is displayed Figure A General dialog box 3 In the Camera Name field give the camera a meaningful name to help you identify the camera By default the camera model number is used as the camera s name 4 In the Camera Location field describe the camera s location 5 In the Logical ID field enter a unique number to allow applications and integrations to identify this camera 6 To disable the LEDs on the camera select the Disable camera status LEDs This may be required if the camera is installed in a covert location 7 If the camera h
110. igital and Mechanical Command Key Combination Keypad Combination PTZ buttons Toggle PTZ controls Ctrl D Avigilon Control Center Enterprise Client User Guide 196 Zoom in Zoom out Pan left Pan right Tilt up Tilt down Increase PTZ speed Shift The farther the joystick is from center the faster the speed Decrease PTZ speed Shift The closer the joystick is to center the slower the speed Appendix 197 Open iris Home Close iris End Focus near Insert Focus far Delete PTZ menu left PTZ menu right PTZ menu up PTZ menu down Activate preset Q lt Preset gt lt Preset gt Run pattern lt Pattern gt Start auxiliary W lt Aux gt lt Aux gt Stop auxiliary E lt Aux gt lt Aux gt 199 Index A Alarms 37 138 acknowledge 140 add 37 assign 140 bookmark 140 delete 40 edit 40 export
111. il to everyone on the Email Recipients list 8 In the Email Trigger area select all the events that this email group will be notified of Click the blue text to define the event requirements Tip If you require other events or more specific requirements you can also configure email notification in the rules engine See Rules for more information 9 To attach a snapshot of the email notification event select the Attach images from camera s linked to the event check box Note This option is disabled if only System Events is selected because cameras cannot be linked to System Events 10 In the Email Schedule area select a schedule for the email notification See Scheduling Server Events for more information 11 To limit the number of emails sent enter the amount of time between each email in the Send email at most every field 12 Click OK Editing and Deleting an Email Notification You can edit the details of an email notification or delete the email notification when it is no longer needed 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click Email Notification 3 In the Email Notification dialog box ensure the Email Notification tab is selected then perform one of the following o To edit the email notification select the Email Group and make the required changes Refer to Configuring Email Notifica
112. information 6 To export all listed results click Export results to a file and save the file 158 Export You can export video in multiple video and image formats You can also export snapshots of an image panel as you monitor video To watch a video overview of the Export features see Module 2 Identifying Bookmarking Searching and Exporting Video in the Avigilon University End User Stream Note Some features are not displayed if the server does not have the required license or if you do not have the required user permissions Exporting a Snapshot of an Image You can export a snapshot of any image panel with video When you export a snapshot you are exporting whatever the image panel is currently displaying 1 To export a snapshot perform one of the following o In the image panel click the Save Snapshot icon o Right click the image panel and select Save Snapshot The snapshot Export tab is displayed and the image you want to export is displayed Export 159 Figure A Export tab for Snapshot export 2 In the Format drop down list select an export format 3 For the selected export format define your preferences Format Image options Native Note The Native format requires the Avigilon Control Center Player to view This is the recommended export format because the exported image maintains its original compression and can be authenticated against tampering in the Avigilon Control Cent
113. ion 96 Site View What is Site View Site View is a way to customize the way cameras and servers are displayed in the System Explorer The System Explorer is where all the servers and cameras are organized for easy access The System Explorer is able to organize your surveillance system in two ways Server View and Site View Server View lists all the servers you have access to and all the cameras and encoders that are connected to each server Server View also gives you quick access to your maps web pages and saved Views Site View allows you to customize the way servers cameras encoders maps saved Views and web pages are displayed in the System Explorer You can organize the cameras by location or only display maps of the surveillance site Accessing Site View Site View allows you to customize the System Explorer display The default Server View lists all the cameras on the network by the server they are connected to This may not be logical for your surveillance site so you can create a Site View that reflects your surveillance requirements For example you can create a Site View that mimics the layout of each floor in your building To access Site View select Site View from the System Explorer drop down list Figure A System Explorer If you have not created a Site View you will be prompted to set up a new Site View Click Yes then see Adding a Site for more information Site View 97 Adding a Site 1
114. ion o Low displays 1 64 of the full video resolution with the highest image rate 3 Select the Monochrome check box to display the video in black and white 4 Click OK Changing the Image Panel Display Adjustments Settings You can change the image panel display settings to bring out video details that are hard to see with the image panel s default settings 1 Right click an image panel and select Display Adjustments Avigilon Control Center Enterprise Client User Guide 134 Figure A Display Adjustments dialog box 2 Move the sliders to adjust the Gamma Black Level and White Level The image panel displays a preview of your changes 3 Click Restore Defaults to clear your changes 4 Click Close to save your changes Displaying Analog Video in Deinterlaced Mode If there are visible interlacing artifacts in the analog camera video you can enable the deinterlacing filter to help improve the video image Select View gt Display Deinterlaced Images 135 Alarms The Alarms tab allows you to monitor and acknowledge alarms Alarms are created in the server Setup see Alarms for more information To watch a video overview of the alarm monitoring feature see Module 5 Alarm Monitoring in the Avigilon University End User Stream Accessing the Alarms Tab Perform one of the following steps to open the Alarms tab From the Tools menu select Alarms On the toolbar click Alarms
115. ion exception A POS transaction exception has occurred License Plate Recognition Events License plate detection started License plate recognition has started License plate detection ended License plate recognition has ended License plate watchlist match A license plate on the LPR Watch List has been detected Rule Actions Rule actions are the response to a rule event Avigilon Control Center Enterprise Client User Guide 188 Rule Actions Description User Notification Actions Display on screen message An on screen message is displayed about the rule event Send email An email notification is sent about the rule event Play a sound A notification sound is played when the rule event occurs Monitoring Actions Start live streaming The linked live video stream is displayed when the rule event occurs Create Bookmark The recorded video of the rule event is bookmarked Device Actions Reboot camera The camera or device reboots when the rule event occurs Trigger digital output A digital output is triggered when the rule event occurs PTZ Actions Go to preset The PTZ camera moves to the preset position when the rule event occurs Run a pattern The PTZ camera runs a pattern when the rule event occurs Set auxiliary The PTZ camera starts the aux command when the rule event occurs Clear auxiliary The PTZ camera ends the aux command when the rule event occurs Alarm Actions Tri
116. ion exceptions Transaction exceptions can help you identify unauthorized discounts fake returns and manual price overrides In the POS Transaction Setup wizard click Add when you arrive on the Set Transaction Exceptions page When the Configure Exception dialog box appears complete the following procedure Setup 51 Figure A Configure Exception dialog box 1 Enter a name 2 Select one of the Text to Match options Select And do this Match Text Enter text for the exception to search for The exception will monitor all transactions for the text entered in the Text to Match field Match Value Enter the value that triggers the exception and enter the text that may appear around the value The exception will monitor all transactions for values that match what you enter in the Text Before Value Match When Value and Text After Value fields 3 Click OK Editing and Deleting a POS Transaction Source 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click POS Transactions Avigilon Control Center Enterprise Client User Guide 52 Figure A POS Transactions dialog box 3 In the POS Transaction dialog box select a POS transaction source then perform one of the following o To edit the POS transaction source click Edit Go through the POS Transaction Setup wizard and make the required changes
117. is active or assigned to you 1 After reviewing the alarm enter notes describing the nature of the alarm in the Acknowledge Alarm text box 2 Click Acknowledge 3 If there is a digital output linked to the alarm a dialog box may appear to ask for permission to activate the digital output Activate the digital output as required The Alarm is given an Acknowledged status in the Alarms list Alarms 139 Searching Alarms You can search through an alarm s history to review other instances of the alarm 1 Select an acknowledged alarm from the Alarms list 2 In the alarm details area click Search Alarm See Performing an Alarm Search for information about the alarm search options Exporting Alarms You can export alarm video for review on other computers 1 Select an acknowledged alarm from the Alarms list 2 In the alarm details area click Export Alarm See Exporting Recorded Video and Images for information about the export options Purging an Alarm Purging an alarm removes the alarm from the Alarms list until the alarm is activated again Although purged alarms are no longer listed in the Alarms list you can still search through the alarm s history 1 Select an acknowledged alarm from the Alarms list 2 In the alarm details area click Purge Alarm Arming Image Panels Arming an image panel reserves the image panel specifically for displaying video linked to alarms or rules Armed image panels allo
118. l the joystick is on the left and the jog shuttle is on the right Reinstall the keypad cover with the View button labels at the top Exporting Settings You can export your personalized settings from the local client so that the settings can be backed up or used on a different computer These settings include general client settings joystick maps saved Views web pages and Site View To export server settings like Recording Schedules Users amp Groups POS Source and Device Connection settings see the Avigilon Control Center Server User Guide Note Some features are not displayed if the server does not have the required license or if you do not have the required user permissions Exporting Client Settings 1 Right click the local client in the System Explorer then select Setup to open the client Setup dialog box For more information see Accessing the Client Setup 2 Click Export Settings Setup 93 3 Select the settings you want to export Figure A Export Settings dialog box The General settings include display quality deinterlacing manually added servers image overlays and client connection speed 4 Click OK 5 In the Save As dialog box name and save the file Exported client settings can only be saved in Avigilon Client Settings File avc format Import Settings Import and use settings that were previously exported from the local client or from a different computer Note The imported settin
119. larms dialog box click Add 4 Select the Alarm Trigger Source then select the required features for the alarm and click Next Figure A Select Alarm Trigger Source page 5 Select the cameras to link to this alarm then complete the following Setup 39 Figure B Select Linked Cameras page a Set the Pre Alarm Record Time and the Recording Duration b Select the View linked cameras when alarm is triggered check box to automatically display the alarm video in a View when the alarm is triggered c Click Next 6 Select the groups and users that need to receive alarm notifications and decide if the application will play a sound whenever the alarm is triggered Then click Next Avigilon Control Center Enterprise Client User Guide 40 Figure C Select Alarm Recipients page 7 Optional Set the actions that must occur when an alarm is acknowledged Figure D Select Alarm Acknowledgement Action page Setup 41 a If the user must add comments about the alarm select the Require a comment when acknowledging alarm check box b If a digital output must be activated when the alarm is acknowledged select the Activate selected digital outputs on alarm acknowledgement check box Then select the digital outputs to be activated c If the digital output should only be activated when confirmed by a user select the Require user confirmation before activating digital output s check box d Click Next 8 On this pa
120. log box License Plates 143 The License Plate Matches dialog box automatically appears when license plates from the Watch List are detected To review matches at a separate time select LPR gt License Plate Matches Figure A License Plate Matches dialog box 2 Select one of the license plate matches and perform any of the following o Click View this Event or double click the selected license plate to open a snapshot of the detected license plate in a new View o Click Delete to delete the license plate from the list o Click Clear All to empty the current match list The list is repopulated as new license plates are detected 3 Click Close 144 Search You can search for recorded video that are linked to an event or simply search through the camera s recording history To watch a video overview of the Search features see Module 2 Identifying Bookmarking Searching and Exporting Video in the Avigilon University End User Stream Note Some features are not displayed if the server does not have the required license or if you do not have the required user permissions Figure A Search options Search 145 Performing an Event Search The Event Search allows you to search for a specific motion events and digital input events 1 Click Search to open the Search tab 2 In the Search tab select Event Search The Search Event tab is displayed Figure A Search Event tab 3 In the Camera
121. lp gt System Bug Report 2 When the Download System Bug Report dialog box appears click Download 3 In the Save As dialog box name the file and click Save 4 Once the System Bug Report has downloaded successfully click Close Avigilon Control Center Enterprise Client User Guide 190 Keyboard Commands Use any of the keyboard commands below to help you navigate the Avigilon Control Center Client software The Key Combination column shows the commands used on a standard keyboard while the Keypad Combination column shows the commands used on an Avigilon USB Professional Joystick Keyboard Image Panel amp Camera Commands Command Key Combination Keypad Combination Image Panel buttons Select an image panel Image panel are displayed after pressing the first key lt image panel gt Enter lt image panel gt Add a camera to View The camera logical ID is required lt Logical ID gt Enter lt Logical ID gt Select the next image panel Tab Select the previous image panel Shift Tab Clear image panel selection 0 Enter Remove camera from the selected image panel Backspace Maximize Restore the selected image panel Ctrl E Appendix 191 Replay 30 seconds Ctrl Replay 60 seconds Ctrl Replay 90 seconds Ctrl Add bookmark for selected camera Note For recorded video only Ctrl B Start
122. mpleted Backup failed The Server backup has failed Device Events Connection created Camera or device connected to a server Connection removed Camera or device disconnected from a server Connection created to standby server Camera or device connected to a standby server Connection removed from standby server Camera or device disconnected from a standby server Connection failure Camera or device connection failed Connection restored Camera or device connected has been restored Network packet loss unacceptable Camera or device network packet loss was not accepted Network packet loss acceptable Camera or device network packet loss was accepted Avigilon Control Center Enterprise Client User Guide 186 Motion detection started Camera motion detection has started Motion detection ended Camera motion detection has ended Recording started Camera or device recording has started Recording ended Camera or device recording has ended Recording interrupted Camera or device recording was interrupted Recording resumed Camera or device recording has resumed Digital input activated Camera or device digital input was activated Digital input deactivated Camera or device digital input was deactivated Firmware upgrade started Camera or device firmware upgrade has started Firmware upgrade completed Camera or device firmware upgrade has been completed Firmware upgrade failed Camera or
123. n the camera Some options are disabled or hidden if they are not supported by the camera Avigilon Control Center Enterprise Client User Guide 74 1 Right click the camera in the System Explorer then select Setup to open the camera Setup dialog box See Accessing the Camera Setup for more information 2 Click Image and Display The Image and Display dialog box appears 3 If the camera has a built in auto focus feature you can choose one of the following o Continuous Focus the camera will automatically focus itself whenever the scene changes Skip the following step o Manual Focus you can manually focus the camera through the Image and Display Focus buttons Once the focus is manually set it will not change 4 While you view the camera image panel complete the following steps to zoom and focus the camera Tip For Avigilon HD Professional cameras the lens must be set to auto focus AF mode on the camera If the camera does not detect the lens the Focus buttons are not displayed 3 a Use the Zoom buttons to zoom in to the distance you want to focus b In the Iris drop down list select Open When the iris is fully open the camera s depth of field is the shortest c Use the Focus buttons until the image becomes clear Button Description The camera will automatically focus once Focused as close to zero as possible Large step toward zero Small step toward zero Small step toward infinity La
124. nce a month at the same day and time Select the specific day or weekday then select the number of months between each schedule recurrence Yearly The event would be enabled once a year at the same day and time Select the specific day or weekday and month then select the number of years between each schedule recurrence 2 Avigilon Control Center Enterprise Client User Guide 66 1 2 Click OK Camera Setup The camera Setup dialog box is responsible for all the features that control cameras and the devices that can be connected to cameras Refer to any of the following sections to access and configure the camera setup Note Some features are not displayed if the server does not have the required license or if you do not have the required user permissions Note The dialog box may appear different depending on the camera Some options are disabled or hidden if they are not supported by the camera Accessing the Camera Setup Perform one of the following steps to open the camera Setup dialog box Select Tools gt Setup then select the camera you want to setup from the left pane In the System Explorer pane right click the camera and select Setup Note Some features are not displayed if the server does not have the required license or if you do not have the required user permissions Note The dialog box may appear different depending on the camera Some options are disabled or hidden
125. nels 139 Avigilon Control Center Enterprise Client User Guide viii License Plates 142 License Plate Overlay 142 License Plate Recognition Watch List 142 Reviewing the License Plate Matches 142 Search 144 Performing an Event Search 145 Viewing Event Search Results 146 Performing a Bookmark Search 146 Viewing Bookmark Search Results 147
126. nstalled incorrectly Licensed feature expires soon The Server software license expires soon Licensed feature expired The Server software license expired Database error The Server database has generated an error Data initialization error The Server database has generated an error during initialization Data volume failed The Server data volume has failed Data volume recovered The Server data volume was recovered Data volume size reduced The Server data volume size was reduced Data write error The Server generated an error while writing data Data upgrade started The Server data upgrade has started Data upgrade completed The Server data upgrade has completed Appendix 185 Data upgrade failed The Server data upgrade failed Data recovery started The Server data recovery has started Data recovery completed The Server data recovery has completed Data recovery failed The Server data recovery has failed Network connection found The Server network connection was found Network connection lost The Server network connection was lost Network error The Server network has generated an error Network error resolved The Server network error has been resolved Email send error An error was generated while sending an email notification Server hardware event A Server hardware event has occurred Backup started The Server backup has started Backup completed The Server backup has co
127. o Automatically log in to servers select this check box to automatically log into all servers that are available on the network Select the type of login you use Windows Authentication your Windows login or Using saved user name and password your Avigilon Control Center username and password o In the Maximum Incoming Client Bandwidth area you can set how much bandwidth is allowed to come into the client This would include video streaming Select Unlimited or select Other and specify the maximum kilobits per second kbits s you want to allow 4 Click OK Joystick Two types of joysticks are supported standard Microsoft DirectX USB Joysticks and the Avigilon Professional Joystick Keyboard Use the Joystick dialog box to configure the joystick settings Configuring a Standard USB Joystick Use the Joystick dialog box to configure the buttons used in your standard Microsoft DirectX USB joystick 1 Connect the joystick 2 Right click the local client in the System Explorer then select Setup to open the client Setup dialog box For more information see Accessing the Client Setup 3 Click Joystick 4 If the joystick is not automatically detected an error message will appear Click Scan for Joysticks Note The error message will not appear if the joystick was detected When the joystick is detected the Joystick dialog box appears Setup 91 Figure A Joystick dialog box 5 Set up an action
128. o edit the map select Edit Refer to Adding a Map for details about the editable options o To delete the map select Delete When the confirmation dialog box appears click Yes 111 Web Pages You can review online content while monitoring videos in a View by adding web pages to the Avigilon Control Center To watch a video overview of the web pages feature see Module 4 Working with Maps and Web Pages in the Avigilon University End User Stream Note Internet acceses is required to use web pages Using a Web Page To open a web page perform one of the following Double click a web page in the System Explorer Drag the web page from the System Explorer to an image panel In the System Explorer right click the web page and select Add to View Figure A Saved web pages The web page is displayed in one of the image panels Use the web browser buttons to navigate through the internet Figure B Web page image panel buttons Avigilon Control Center Enterprise Client User Guide 112 Adding a Web Page You can add web pages for quick access to internet content that is linked to your surveillance system 1 To open the Add Web Page dialog box perform one of the following o From the File menu select New Web Page o In the System Explorer right click the Web Pages icon then select New Web Page Figure A Add Web Page dialog box 2 Enter a name for the web page 3 Enter the web page
129. og box Setup network settings Allows users to edit the Network dialog box Setup image and display settings Allows users to edit the Image and Display dialog box Setup compression and image rate Allows users to edit the Compression and Image Rate dialog box Setup image dimension settings Allows users to edit the Image Dimensions dialog box Setup motion detection settings Allows users to edit the Motion Detection dialog box Setup privacy zone settings Allows users to edit the Privacy Zone dialog box Setup manual recording settings Allows users to edit the Manual Recording dialog box Setup digital input amp output settings Allows users to edit the Digital Inputs and Outputs dialog box Setup microphone settings Allows users to edit the Microphone dialog box Setup speaker settings Allows users to edit the Speaker dialog box Setup servers Allows users to configure servers Setup general settings Allows users to edit the server s General dialog box Setup schedule settings Allows users to edit the Recording Schedule dialog box Setup recording and bandwidth settings Allows users to edit the Recording and Bandwidth dialog box Setup user and group settings Allows users to edit the Users and Groups dialog box Setup alarm management settings Allows users to edit the Alarms dialog box Setup scheduled backup settings Allows users to edit the Scheduled Backups dialog box Setup POS transacti
130. on settings Allows users to edit the POS Transactions dialog box Avigilon Control Center Enterprise Client User Guide 182 Setup LPR settings Allows users to edit the License Plate Recognition dialog box Setup email settings Allows users to edit the Email Notification dialog box Setup rule engine settings Allows users to edit the Rules dialog box View system log Allows users to view the System Log Email Descriptions The following table shows the email notification trigger options that are available when you set up an email notification For more information about setting up an email notification see Configuring Email Notification Email Notification Trigger Description System event Email notifications are sent when one of the following rule events occur Server application starting up Server application shutting down Server application terminated unexpectedly Server application low on resources Server application installation error Licensed feature expires soon Licensed feature expired Database error Data initialization error Data volume size reduced Data write error for any camera Data upgrade started Data upgrade completed Appendix 183 Data upgrade failed Volume failed Volume recovered Network connection found Network connection lost Network error Network error re
131. or more information 2 Click Digital Inputs and Outputs 3 In the Digital Outputs area select an output Avigilon Control Center Enterprise Client User Guide 84 Figure A Digital Inputs and Outputs dialog box Digital Output Settings 4 Enter a name to identify the digital output 5 Select the digital output s default Circuit State 6 The Trigger Behavior options define what occurs when the digital output is activated o Select Activate to enable the digital output in continuous mode The Duration fields allow you to specify how long the digital output should be active for o Select Pulse to enable the digital output in pulse mode Specify the Period Duty Cycle and Repeat Count for the pulse 7 Select the cameras that should be linked to this digital output When the digital output is triggered all the cameras linked to this digital output begin recording 8 Click OK Setup 85 Microphone Note Audio recording requires an Audio Channel License Use the Microphone dialog box to change the settings for any audio input devices that are connected to the camera You can also link the audio to other cameras To use this feature a microphone must be connected to the camera Note The dialog box may appear different depending on the camera Some options are disabled or hidden if they are not supported by the camera Changing Microphone Settings 1 Right click the camera in the System Explorer then sele
132. ou can log into at one time is determined by the type of server you can access Standard edition servers only allow you to be logged into three servers at the same time while Enterprise edition servers allow you to be logged into an unlimited number of servers Note You cannot access Standard edition servers and Enterprise edition servers at the same time 1 Open the Log In dialog box The Log In dialog box automatically appears when a server is detected by the Client software To manually access the Log In dialog box perform one of the following o From the File menu select Log In to log in to all available servers o In the System Explorer right click a server and select Log In to log in to the selected server 2 In the Log In dialog box select a specific server or select All Servers from the Log in to drop down list Figure A Log In dialog box Tip If you accessed the Log In dialog box from a specific server you will not have the option of logging into All Servers If the server you want to log into is not shown click Find Server to try to discover the server 3 Enter your User Name and Password or select the Use current Windows credentials check box if your system administrator has imported your Windows account information into the server 4 Click Log In After logging in the first time you can set up automatic login from the client Setup dialog box See Changing General Client Settings for more information
133. pears click Yes Export a bookmark Click Export then complete the Export tab When editing a bookmark refer to Adding a Bookmark for details about the editable options Avigilon Control Center Enterprise Client User Guide 130 When exporting a bookmark refer to Exporting Recorded Video and Images for information about the export options Reviewing POS Transactions While you monitor recorded video you can also review the POS transactions that occur in the video 1 Add a camera that is linked to the POS transaction source to the View and display the camera s recorded video 2 In the image panel click View POS Transactions If there are more than one POS transaction source linked to the camera you will be prompted to select one The POS transactions are displayed in the next image panel Figure A Recorded POS transactions displayed in an image panel o Each transaction is separated by date and time o When you select a transaction the video moves to that event on the Timeline o Scroll up or down to see other transactions from the POS transaction source Video 131 3 To display cameras that are linked to the POS transaction source click View Camera in the POS transaction image panel If multiple cameras are connected to the POS transaction source you will be prompted to select one 4 Use the Timeline to review the video in more detail For more information about Timelines see Playing Back Recorded V
134. permissions When you monitor video you can choose to watch live and recorded video in the same View or only one type of video per View Once you ve added the required cameras to the View perform the following 1 To switch the View between live and recorded video perform one of the following o Select View gt Live or Recorded o On the toolbar select either Live or Recorded 2 To switch individual image panels between live and recorded video right click the image panel and select either Live or Recorded Image panels displaying live video have a blue border while image panels displaying recorded video have a green border 12 Setup The default settings in the Avigilon Control Center Client software allow you to start working with the application immediately after installation If you have special requirements refer to the following sections to configure your settings Note Some features are not displayed if the server does not have the required license or if you do not have the required user permissions Managing Server Connections When you start the application you automatically have access to all the servers connected to your network If you need to access a server that is on a different network segment you need to manually discover the server Once you are connected to a server you can also change how you connect to the server Discovering Servers The Avigilon Control Center Client software must
135. ppears select the Watch List tab Setup 63 Figure A License Plate Recognition dialog box Watch List tab 4 Click Add The Add License Plate dialog box appears Figure B Add License Plate dialog box 5 Enter the license plate number 6 Move the Minimum Confidence slider to determine how similar the detected license plates must be before it is considered a match Avigilon Control Center Enterprise Client User Guide 64 For example if a license plate on your watch list is ABC 123 and Avigilon detects an ABC 789 license plate the system will be 50 confident that it has found a match If the system detects ABC 129 it will be 83 confident that it has found a match 7 Click OK Deleting a License Plate from the Watch List 1 In the License Plate Recognition dialog box select the Watch List tab 2 Select the license from the Watch List and click Delete Exporting a Watch List 1 In the License Plate Recognition dialog box select the Watch List tab 2 Click Export 3 In the Save As dialog box name the file and click Save The Watch List can be exported as a text file or a comma separated values CSV file Importing a Watch List 1 In the License Plate Recognition dialog box select the Watch List tab 2 Click Import 3 In the Import dialog box locate the Watch List file and click Open Scheduling Server Events Server events are actions triggered within the Avigilon Control Center Serve
136. ption Exposure You can allow the camera to control the exposure by selecting Automatic or you can set a specific exposure rate Note Increasing the manual exposure time may affect the image rate Iris You can allow the camera to control the iris by selecting Automatic or you can manually set it to Open or Closed IR Cut Filter You can allow the camera to control the infrared cut filter by select Automatic or set the camera to Color or Monochrome mode Flicker Control If your video image flickers because of the fluorescent lights around the camera you can reduce the effects of the flicker by setting the Flicker Control to the same frequency as your lights Generally Europe is 50Hz and North America is 60Hz Backlight Compensation If your scene has areas of intense light that cause the overall image to be too dark move the Backlight Compensation slider until you achieve a well exposed image Maximum Exposure You can limit the automatic exposure setting by selecting a maximum Setup 73 exposure level By setting a maximum exposure level for low light situations you can control the camera s exposure time to let in the maximum amount of light without creating blurry images Maximum Gain You can limit the automatic gain setting by selecting a maximum gain level By setting a maximum gain level for low light situations you can maximize the detail of an image without creating excessive noise in the images
137. r that are not related to video recording like email notifications When you configure a server event you are given the option to assign a schedule for the event Schedules control when events are enabled at specific times during a day or only on specific days When you arrive at the scheduling page while configuring an event you have the option to select an existing schedule or create a new schedule Figure A Schedule option 1 To use a configured schedule select an option from the drop down list The default option is Always which allows the event to run constantly 2 To create or edit a schedule click Setup 65 Figure B Edit Schedules dialog box a To add a new schedule click Add then enter a name for the new schedule b To edit a schedule select a schedule from the list and make the required changes c In the Start and End fields enter the time the event is enabled for d In the Start Date field enter when the schedule would begin e In the Recurrence Pattern area select how often you want the event to be enabled 1 1 Option Description Daily The event would be enabled every day at the same time Select the number of days between each schedule recurrence Weekly The event would be enabled every week at the same day s and time Select the day s of the week then select the number of weeks between each schedule recurrence Monthly The event would be enabled o
138. re can also be downloaded from the Software Download page of the Avigilon website http avigilon com support software Supported License Plates Here is a list of the license plates that are currently supported by the Avigilon Control Center License Plate Recognition LPR feature If the license plate format you need is not listed you can email Avigilon Technical Support at support avigilon com and request an LPR Font Template Avigilon Control Center Enterprise Client User Guide 178 To configure one of the following license plate for LPR see License Plate Recognition for more information Argentina Australia Bahrain Belarus Bulgaria Canada British Columbia New Brunswick Ontario Quebec Croatia Dubai France Germany Hungaria Italy Jordan Mexico Pakistan Poland Portugal Romania Saudi Arabia Appendix 179 Singapore South Africa Thailand Turkey United Kingdom USA Alaska California Colorado Florida Illinois Indiana Kansas Louisiana Minnesota Montana New Jersey New York North Carolina North Dakota Ohio Texas Utah Virginia Avigilon Control Center Enterprise Client User Guide 180
139. rge step toward infinity Infinity Setup 75 4 Click Apply to Cameras to apply the same settings to other cameras of the same model 5 Click OK Compression and Image Rate Use the camera Compression and Image Rate dialog box to modify the camera s compression and image quality settings for sending image data over the network Note The dialog box may appear different depending on the camera Some options are disabled or hidden if they are not supported by the camera Changing Compression and Image Rate Settings 1 Right click the camera in the System Explorer then select Setup to open the camera setup dialog box 2 Click Compression and Image Rate The Compression and Image Rate dialog box appears Figure A Compression and Image Rate dialog box The Bandwidth area gives an estimate of the bandwidth used by the camera with the current settings Adjust the settings as required Note For cameras capable of maintaining multiple streams the settings in this dialog box only affect the primary stream 3 In the Format drop down list select the preferred streaming format Avigilon Control Center Enterprise Client User Guide 76 4 In the Image Rate bar move the slider to select the how many images per second ips you want the camera to stream over the network 5 In the Image Quality drop down list select the desired image quality number Image quality setting of 1 will produce the highest quality video and r
140. s for more information o Pre Event Record Time enter the amount of time that video is recorded before the license plate is recognized o Post Event Record Time enter the amount of time that video is recorded after the license plate is recognized o Minimum Confidence move the slider to set the minimum confidence for a detected license plate to be recognized The default value is 80 o Enable this lane select this check box to enable LPR on this lane 5 Move and adjust the size of the green overlay to define the area where license plates are detected by the camera Note The maximum size of the license plate recognition area is one megapixel The green overlay automatically adjusts itself to meet the size limits 6 Click OK Configuring the Watch List The License Plate Recognition LPR Watch List identifies license plates that are of special interest When a license plate on the Watch List is detected an event is generated to notify you of the license plate and the event can be used to trigger an action in the Rules engine You can manually add each license plate that needs to be recognized or import a list of licenses into the application Adding Licenses to the Watch List 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click License Plate Recognition 3 When the License Plate Recognition dialog box a
141. s pane See Keyboard Commands for other ways to use the PTZ controls 1 To display the PTZ Controls perform one of the following o From the Tools menu select PTZ Controls o On the toolbar click PTZ Controls Avigilon Control Center Enterprise Client User Guide 116 The PTZ Controls are displayed below the System Explorer If the PTZ Controls are unavailable select an image panel that is displaying video from a PTZ camera Note The controls may appear different depending on the camera Some options are disabled or hidden if they are not supported by the camera Figure A PTZ Controls 2 To pan or tilt perform one of the following o Click the round Pan Tilt arrow buttons in the PTZ Controls The speed of the pan tilt movements can be adjusted using the Speed slider o In the image panel drag your mouse from center to move the camera in that direction The farther the cursor is from the center of the image panel the faster the camera will move o If the camera supports Click to Center click anywhere on the image panel to center the camera to that point Video 117 Figure B PTZ Onscreen Controls 3 Use the other PTZ controls to perform any of the following Action Control Procedure To zoom Click the and buttons Click the image panel and use the mouse scroll wheel to zoom in and out If the camera supports Drag to Zoom click and drag to create a green box to define
142. select all the cameras you want to backup 3 In the Backup Options area set the time range you want to backup The time range is highlighted on the Timeline by the black time range markers You can also drag the time range markers to change the time range 4 Select the Delete oldest backups when disk full check box to allow the application to automatically overwrite old backup files when the backup folder is full 5 Click Start Backup Video is always backed up in the Avigilon Backup AVK format You can review the backed up video in the Avigilon Control Center Player 175 Appendix Accessing the Web Client You can also access your Avigilon High Definition Surveillance System through the Web Client The Web Client is a simplified version of the Client software It allows you to monitor your surveillance system search for video events and export recorded video outside the Client software Be aware that you cannot modify any system settings through the Web Client Note The Web Client is only compatible with the Internet Explorer browser To access the Web Client you need the Avigilon server s IP address and port number This information is available in the Avigilon Control Center Admin Tool installed on the server See the Avigilon Control Center Server User Guide for more information 1 To access the Web Client open Internet Explorer and enter the following address http lt server ip address gt lt port number gt For e
143. solved Email send error Server hardware error Device connected to standby server Device disconnected from standby server Device connection error Device connection error resolved Data packets lost Data packets recovered Recording interrupted Recording resumed Firmware upgrade failed Motion detection An email notification is sent when camera motion detection has started You can select the camera Digital input activated An email notification is sent when a digital input has been triggered You can select the digital input POS transaction exception An email notification is sent when a POS transaction exception occurs Avigilon Control Center Enterprise Client User Guide 184 Rule Event and Action Descriptions The following tables describe the trigger events and actions that are available when you set up a Rule For more information about setting up a Rule see Adding a Rule Rule Events Rule events are the events that trigger a rule Rule Events Description Server Events Server application starting up The Server software starts up Server application shutting down The Server software shuts down Server application terminated unexpectedly The Server software shuts down unexpectedly Server application low on resources The Server software is low on memory or storage Server application installation error The Server software was i
144. source and set the amount of time video needs to be recorded before and after each transaction Then click Next Figure D Select Linked Cameras page 8 Enter a name and description for the transaction source then select Enable transaction source to start receiving data from the transaction source Avigilon Control Center Enterprise Client User Guide 48 Figure E Set Transaction Source Name and Description page 9 Click Finish Adding a Transaction Source Data Format When you add a new POS transaction source be aware that the transaction source must have a source data format In the POS Transaction Setup wizard click Add when you arrive on the Set Transaction Source Data Format page When the Configure Data Format dialog box appears complete the following procedure 1 In the Properties area specify the following Figure A Configure Data Format dialog box o Name enter a name for the data format Setup 49 o Description enter a description of the data format o Transaction Start Text required enter the text that identifies the start of each transaction from the POS transaction source o Transaction End Text optional enter the text that identifies the end of each transaction o Encoding Select the encoding used by the POS transaction source 2 The following figure shows raw transaction data on the left and filtered transaction data on the right Perform any of the following to capture raw da
145. st the green box on the image o To delete the privacy zone click Delete 4 Click OK Manual Recording You can manually set a camera to record events outside of the camera s recording schedule Manual recording can only be activated when viewing live video See Triggering Manual Recording for more information Use the Manual Recording dialog box to define the maximum manual recording time for each camera Changing Manual Recording Settings 1 Right click the camera in the System Explorer then select Setup to open the camera Setup dialog box See Accessing the Camera Setup for more information 2 Click Manual Recording The Manual Recording dialog box appears Figure A Manual Recording dialog box 3 Specify the following o Manual Recording Duration enter how long the camera should record for if recording is not manually stopped o Pre Trigger Record Time enter the amount of time video is recorded before manual recording is activated 4 Click Apply to Cameras to apply the same settings to other cameras of the same model 5 Click OK Avigilon Control Center Enterprise Client User Guide 82 Digital Inputs and Outputs Use the Digital Inputs and Outputs dialog box to set up external digital input and output devices that are connected to the camera The external devices can be used to create alarms or trigger recording events and specific actions through the rules engine See Rules for more information
146. stored o To restore all default View layouts click Restore Defaults All custom layouts in the Layouts list will be replaced Note You can only add or subtract lines to create a rectangular shape 5 Click OK to save your changes The previous View layout has been replaced with your customized layout Tip The keyboard commands used to access View layouts are linked to the layout s position on the View Layouts list For example if your custom layout is placed at the top of the Layouts list layout 1 you can press Alt 1 to use that layout Making a View Full Screen You can maximize a View to make full use of a monitor Avigilon Control Center Enterprise Client User Guide 104 On the toolbar click Full Screen Ending Full Screen On the toolbar at the top left of the screen click End Full Screen Tip The toolbar is hidden when the application is idle Move your mouse to display the toolbar Cycling Through Views Once you have multiple Views setup you can cycle through the Views by displaying each one for a few seconds This is useful when monitoring a large number of cameras 1 Activate the Cycle Tab feature o From the View menu select Cycle Views o On the toolbar click Cycle Views To change the cycle dwell time see Changing General Client Settings for more information Saving a View Once you ve set up a View you like you can save the View for use again in the future A saved Vi
147. t to open the Export tab Avigilon Control Center Enterprise Client User Guide 172 Figure A Export tab for audio export 2 In the Format drop down list select WAV 3 In the Camera to Export list select the camera video you want to export 4 Enter the time range you want to export The time range is highlighted on the Timeline by black time range markers You can also drag the time range markers to modify the time range 5 Click Start Export 6 In the Save As dialog box name the export file and click Save The Preview area displays the video linked with the audio you are exporting 7 When the export is complete click OK 173 Backup The Avigilon Control Center can be set to back up files automatically but you can also back up files as needed from the Back Up tab For information about configuring the automatic backup see Changing Scheduled Backup Settings Note Some features are not displayed if the server does not have the required license or if you do not have the required user permissions Backing Up Recorded Video On Demand The backup files are stored in a backup folder set by the Avigilon Control Center Admin Tool See the Avigilon Control Center Server User Guide for information about changing the backup folder 1 Select File gt Backup The Backup tab is displayed Avigilon Control Center Enterprise Client User Guide 174 Figure A Backup tab 2 In the Camera s to Backup area
148. ta for the source data format Figure B Configure Data Format dialog box o Click Capture Data to start capturing a raw transaction data sample o Click Stop Capture to stop capturing transaction data o Click Load Data to load raw transaction data from a file o Click Save Data to save a copy of the transaction data that has been captured 3 Optional Click Add Filter to create a new filter for the raw transaction data file There are two default filters in the Current Filters area one to create line breaks and the other to delete extra white space at the beginning of each line If you do not need extra filters skip this step Avigilon Control Center Enterprise Client User Guide 50 Figure C Configure Filter dialog box 2 a In the Text field enter text for the filter to search for b Select Match case and or Match whole word check box to focus the text filter to only find text with the same capitalization or match the text exactly c In the Method drop down list select a search method You can choose to filter text found through a Normal search Wildcard search or Regular Expression search d In the Action to Take area select which action to take when the filter finds a match to your text criteria e Click OK 3 On the Configure Data Format screen click OK to add the new data format to the data format list Adding a Transaction Exception To help monitor unusual transactions you can set up transact
149. ted in video format Export 163 Accessing the Export Tab The Export tab can be accessed in any of the following ways On the toolbar click Export Select File gt Export While performing a search select a search result and click Export this event While reviewing bookmarked video right click a bookmark on the Timeline and select Export Exporting Native Video The Native AVE format is the recommended format for exporting video You can export video from multiple cameras in a single file and the video maintains its original compression AVE video is played in the Avigilon Control Center Player where the video can be authenticated against tampering and be re exported to other formats 1 Click Export to open the Export tab Avigilon Control Center Enterprise Client User Guide 164 Figure A Export tab for recorded video export 2 In the Format drop down list select Native 3 In the Camera to Export list select the camera video you want to export 4 Enter the time range you want to export The time range is highlighted on the Timeline by black time range markers You can also drag the time range markers to modify the time range 5 Set the export image rate Option Description Export at __ image rate Select this option to control how many images per second are exported For example the video is streaming at 30 images per second If you select 1 2 only 15 images for that
150. ter Settings to change the selected printer and paper size 3 Select the image overlays you want 4 Click Add Export Notes to add notes about the exported image The notes are printed below the image 5 Click Display Adjustments to modify the image quality PDF 1 Click Change Image Region to only export a part of the video image 2 Select the image overlays you want 3 Click Add Export Notes to add notes about the exported image 4 Click Display Adjustments to modify the image quality 4 Click Start Export 5 In the Save As dialog box name the export file and click Save Export 161 The Preview area displays the snapshot you are exporting 6 When the export is complete click OK Exporting Live Images The Live Export tab exports live video as a series of still images You can choose the file format and select your export preferences 1 Select File gt Live Export The Live Export tab is displayed Figure A Live Export tab 2 In the Camera to Export list select the camera video you want to export 3 In the Formats drop down list select an export format PNG JPEG or TIFF 4 Set the export image rate Option Description Export at full image rate Select this option to export the live stream at Avigilon Control Center Enterprise Client User Guide 162 the full image rate Export one image every __ min __sec Select this option to control the time between
151. the following In the lower right corner of the image panel click to mute or activate the audio Move the slider to change the volume Video 121 Figure A Audio bar Broadcasting Audio in a View If there are speakers linked to the camera the Microphone icon is displayed when you monitor live video The Microphone icon allows you to broadcast your verbal response to something that is occurring in the video like a Public Address P A system Note This feature is only available if there is a Speaker Channel License installed To broadcast audio hold and speak in to your microphone The red bar moves to show the microphone s audio input levels If the level is low speak louder or adjust the microphone volume in the Windows Control Panel Release the button to stop the broadcast Triggering Manual Recording Cameras are set to follow a recording schedule If an event occurs outside the camera s recording schedule you can click the record indicator icon to force the camera to record the event See Schedule for more information about recording schedules The Record Indicator overlay must be enabled for manual recording to work See Displaying Video Overlays for more information The following table explains the different camera recording states Blue recording Red recording triggered by an event Grey not recording Avigilon Control Center Enterprise Client User Guide 122 Startin
152. tion for details about the editable options o To delete the email notification select the Email Group and click Remove Avigilon Control Center Enterprise Client User Guide 56 Rules The rules engine allows you to trigger specific actions when certain events occur For example you can create a rule that starts a live stream when a license plate on the Watch List is detected Adding a Rule 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click Rules 3 In the Rules dialog box click Add 4 Select the events that will trigger the rule If blue underlined text appears in the rule description click on the text to further define the event Figure A Select Rule Event s page 5 When the trigger event is defined click Next Setup 57 6 Select the actions that will occur when the rule is triggered If any blue underlined text appears in the rule description click on the text to further define the action When the action is defined click Next Figure B Select Rule Action s page 7 On this page complete the following Avigilon Control Center Enterprise Client User Guide 58 Figure C Set Rule Name and Description page a Give the rule a name and description b Select a schedule for the Rule See Scheduling Server Events for more information c Make sure the Rule is enabled check box is
153. ttons to alternate from the recorded alarm video and the camera s live stream 4 Click Open In View to open the alarm video in a new View 5 Use the Timeline to control the video play back Avigilon Control Center Enterprise Client User Guide 138 See Playing Back Recorded Video for information about the Timeline controls Bookmarking an Alarm You can bookmark active and acknowledged alarm video 1 Select an alarm from the Alarms list then click Bookmark Alarm 2 When the Edit Alarms dialog box appears define the details of your bookmark The Edit Bookmark dialog box automatically selects all the cameras that are linked to the alarm and sets the time range to span the first and last alarm trigger After you make the required changes click OK See Bookmarking Recorded Video for more information about the bookmark options Assigning an Alarm You can assign an alarm to yourself to let others know that the alarm is being reviewed Although you can only assign alarms to yourself you can unassign the alarm at any time 1 Select an active alarm from the Alarms list 2 When the alarm details are displayed click Assign Alarm The alarm is added to your Assigned Alarms list 3 To unassign an alarm select the alarm from the Assigned Alarms list and click Unassign Alarm Acknowledging an Alarm Acknowledging an alarm shows that an alarm has been reviewed and is no longer active You can acknowledge any alarm that
154. tup Figure A Setup Local Client dialog box Setup 89 General Use the client General dialog box to change your local application preferences Changing General Client Settings 1 Right click the local client in the System Explorer then select Setup to open the client Setup dialog box For more information see Accessing the Client Setup 2 Click General 3 In the General dialog box make any required changes Figure A General dialog box o Save restore window layout select this check box if you want the application to remember your layout preferences o Automatically launch full screen select this check box if you want the application to automatically launch in full screen each time it starts o Display on screen messages select this check box if you want the application to display event notification messages through the Event pop up dialog box Event notifications include license plate recognition events system events and rule events If the check box is cleared all event notifications are hidden Avigilon Control Center Enterprise Client User Guide 90 o Cycle dwell time enter the number of seconds the application waits before it cycles to a different View See Cycling Through Views for more information o Language select a language from the drop down list to change the application language Select Windows Default for the application to automatically display the same language as the local client
155. vacy Zones You can set privacy zones in the camera s field of view to block out areas that you do not want to see or record Adding a Privacy Zone Note You can add no more than 4 privacy zones per camera 1 Right click the camera in the System Explorer then select Setup to open the camera Setup dialog box See Accessing the Camera Setup for more information 2 Click Privacy Zones 3 In the Privacy Zones dialog box click Add and a green box will appear on the image panel Avigilon Control Center Enterprise Client User Guide 80 Figure A Privacy Zones dialog box 4 Move and resize the green box until it covers the area you want to block out 5 If you are adding privacy zones to a PTZ camera the following two options are displayed above the image panel o Select this option to enable PTZ mode PTZ mode allows you to pan and tilt the camera field of view to where the privacy zone needs to be For details on how to use the pan and tilt controls see Controlling PTZ Cameras o Select this option to disable PTZ mode 6 Click OK Editing and Deleting a Privacy Zone 1 Right click the camera in the System Explorer then select Setup to open the camera Setup dialog box See Accessing the Camera Setup for more information Setup 81 2 Click Privacy Zones 3 In the Privacy Zones dialog box select a privacy zone from the Privacy Zone list and perform one of the following o To edit the privacy zone adju
156. ve the search results and click Search Again Search 151 Figure B Search Thumbnail results tab 2 Select a thumbnail to highlight the video on the Timeline 3 Click Step In or double click the thumbnail to perform another search around the thumbnail Click Back to return to the previous results page 4 Click Open In View to open the recorded video in a new View 5 Click Change Search to change the search criteria Performing an Alarm Search Alarm search allows you to search through an alarm s history 1 Click Search to open the Search tab Avigilon Control Center Enterprise Client User Guide 152 2 In the Search tab select Alarm Search The Search Alarms tab is displayed Figure A Search Alarms tab 3 In the Alarm to Search list select all the alarms you would like to include in the alarm search 4 In the Time Range to Search area set the date and time range of your search The time range is highlighted on the Timeline by the black time range markers You can also drag the time range markers to modify the time range 5 Click Start Search Viewing Alarm Search Results 1 In the Search Results area select a search result The event is highlighted on the Timeline and the video is displayed in the search image panel Details about the search result are displayed on the right Search 153 Tip You can change the size of the image panel by moving the edge of the search results 2 Use the
157. ved from the View any time Adding a Camera to a View Perform one of the following Drag the camera from the System Explorer to an empty image panel in the View Double click a camera in the System Explorer In the System Explorer right click the camera and select Add to View The camera is added to the next empty image panel in the View layout Tip You can drag the same camera to multiple image panels to watch the video at different zoom levels Avigilon Control Center Enterprise Client User Guide 114 Removing a Camera From a View Perform one of the following Right click the image panel and select Close Inside the image panel click Close Displaying Live Video Once a camera has been added to an image panel you can choose to watch the live video stream You can set the entire View to display live video or only set specific image panels to display live video Live video have a blue border around the image panel To display live video in a View perform one of the following Select View gt Live On the toolbar select Live To switch a single image panel to display live video right click the image panel and select Live Using Instant Replay To review an event that just occurred you can immediately access recently recorded video through the instant replay feature Right click the image panel and select one of the instant replay options
158. ven the amount of space on the server o For JPEG2000 or JPEG compression cameras data aging is available at three rates Full Image Rate and Resolution keeps recordings in its original quality while Half Image Rate discards half of the recorded data to make room for new recordings and Quarter Image Rate keeps 1 4 of the original recorded data so that you can still see older video o For H 264 cameras that support data aging data aging is available at two rates Full Image Rate and Resolution keeps the original high quality video and the secondary stream of low resolution video Low Resolution only keeps the secondary stream of low resolution video Note Data aging can only occur when the secondary stream is enabled o For H 264 cameras that do not support data aging only the Full Image Rate and Resolution video is kept 3 In the Data Aging column move the sliders to adjust the amount of time video is stored at each image rate o To change the data aging settings for all linked cameras move the slider for one linked camera and all linked cameras are updated Setup 27 o To change the data aging setting for one camera break the camera s link to the other cameras by clicking the Link icon to the left of the camera s name then make your changes 4 In the Max Record Time column manually enter a maximum record time or select one of the options from the drop down list for each camera Note If the time estimated in the
159. video monitor alarms and events and control user access to the Avigilon Control Center The Client software also gives you the ability to configure the server cameras and other external devices that are part of your surveillance system The Client software can run on the same computer as the Server software or run on a remote computer that connects with the Server software through a local area network LAN or a wireless area network WAN What you can do in the Client software depends on the Server software edition There are three editions of the Server software available Core Standard and Enterprise Core contains all the essential software features for monitoring live and recorded video Standard gives you all the Core features plus access to the point of sales feature digital input and output audio and expanded search options The Enterprise edition gives you access to the full suite of Client software features including alarms rules Site View Web Pages Maps and system backup Visit the Avigilon website for an overview of the features available in each edition http avigilon com products controlcenter overview A copy of the Client software can be downloaded from the Avigilon website or installed with the Server software System Requirements Minimum requirements Recommended requirements Monitor resolution 1280 x 1024 1280 x 1024 OS Windows XP with Service Pack SP 2 or later Windows Vista or Windows 7 Windows
160. w you to review and acknowledge alarms while monitoring video in a View Any image panel can be armed or disarmed as required If there are no armed image panels alarm video will appear in the next empty image panel in the current View or in a new View if all current image panels are in use Avigilon Control Center Enterprise Client User Guide 140 Figure A Armed image panel You can perform any of the following to add and use an armed image panel Tip You can still use the features that are common to all image panels like snapshot or maximizing an image panel To Do this Arm an image panel Click the Arm Panel button The image panel is given a red border and an alarm label to show that it is armed Acknowledge an alarm Click the Acknowledge button Move between linked alarm video If the alarm is linked to multiple cameras use the green arrows to move between the linked cameras Disarm an image panel Click the Disarm Panel button If multiple alarms are triggered at the same time the linked video are queued inside the armed image panel The alarm video are displayed by order of alarm priority then time Once an alarm is acknowledged or assigned to a user the alarm video is removed from the armed image panel Note If you choose to close a video in the armed image panel the video is removed but the alarm continues to be active Alarms 141 Video triggered by a rule are queued in the armed imag
161. x 4 Enter a name for the template 5 Click the Set Area button then click or drag the cursor across the Record Mode timeline to set the types of events that the cameras will record throughout the day Record Mode Definition Continuous Record video constantly Motion Only record video when motion is detected Digital Input Only record video when a digital input is activated Alarms Only record video when an alarm has been activated POS Transactions Only record video when point of sale POS transactions are made License Plates Only record video when a license plate is detected 6 To disable recording in parts of the template click the Clear Area button then click or drag the cursor across the timeline to remove the set recording areas 7 If cameras are not recording in Continuous mode all day you can set cameras to record reference images between events in the recording schedule Select the Record a reference image every check box then set the time between each reference image Editing and Deleting a Template 1 Right click a server in the System Explorer then select Setup to open the server Setup dialog box See Accessing the Server Setup for more information 2 Click Schedule 3 In the Schedule dialog box select a template from the Templates pane and perform one of the following o To edit a template modify the schedule Setup 25 o To rename a template click Rename Template and enter a new
162. xample http 192 168 2 62 50083 If you have not accessed the Web Client before you may be prompted to install the required plug in software before the Web Client will open 2 When the login screen appears enter your username and password for the server The Web Client is opened in your browser and you can access the video and cameras connected to the server Note You can only access one server at a time through the Web Client Avigilon Control Center Enterprise Client User Guide 176 Figure A Avigilon Control Center Web Client Updating the Client Software Avigilon Control Center Client software updates are typically included with the Avigilon Control Center Server update packages When you first open the Client software the following dialog box will appear if a Client software update is available Appendix 177 Figure A Update Control Center Client Click the Update button to allow the Client software to update The software update is automatically downloaded The following dialog box will appear to show the download progress Figure B Update progress When the update has finished downloading click Update Control Center When the installation wizard appears follow the prompts to complete the update Click Do Not Update to continue working with the Client software without updating The Client software will not be updated and you can continue working with software as before The Client softwa
163. y for the PTZ device 6 Click OK Rebooting the Camera You can restart all Avigilon cameras through the camera s General dialog box This feature is not available for third party cameras 1 Right click the camera in the System Explorer then select Setup to open the camera Setup dialog box See Accessing the Camera Setup for more information Avigilon Control Center Enterprise Client User Guide 70 2 Click General The General dialog box appears 3 Click Reboot Camera The camera disconnects from the Avigilon Control Center and shuts down When the camera starts up again the camera should automatically reconnect with the Avigilon Control Center Network Use the camera Network dialog box to change how a camera connects to the server network Note The dialog box may appear different depending on the camera Some options are disabled or hidden if they are not supported by the camera Changing Camera Network Settings 1 Right click the camera and select Setup to open the camera Setup dialog box 2 Click Network 3 In the Network dialog box select how the camera obtains an IP address Figure A Network dialog box Setup 71 o Obtain an IP address automatically select this option for the camera to connect to the network through an automatically assigned IP address The camera will attempt to obtain an address from a DHCP server If it cannot the camera will default to addresses in the 169 254 x x range
164. ystem Explorer to an image panel o In the System Explorer right click the map and select Add to View Figure A System Explorer Maps List 2 When the map appears in an image panel perform any of the following Maps 107 Figure B Map in an image panel To Do this Review an alarm When a camera flashes in red the alarm linked to the camera has been triggered Click the camera to monitor the live alarm video Display video from a camera on the map Drag a camera from the map to an image panel Click the camera on the map Open a linked map Click the map icon on the map You can use the Forward and Back buttons to move between maps Open a linked View Click the saved View on the map Avigilon Control Center Enterprise Client User Guide 108 Adding a Map You can create a map from any image in JPEG BMP PNG or GIF format The image is used as the map background and cameras are added on top to show where they are located in your surveillance site 1 To start a new map perform one of the following o From the File menu select New Map o In the System Explorer right click the Maps icon and select New Map 2 In the Select Map Image dialog box locate your map image and click Open 3 In the Map Name field enter a name for the map 4 In the Editing Map tab drag and place cameras from the System Explorer onto the map Figure A Editing Map tab

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