User Guide
Contents
1. In both the default for all machines setting and in the machine specific setting the following options may be applied 1 Use your current logged in user credentials 2 Use the credentials of another specified user 3 Use the SysMan Remote Control Service password It is also possible to define the setting to be the same as that defined in the Tools and Utilities tab where either the logged in user details have been chosen or the credentials for a specific user have been chosen This saves entering the information twice when they are the same If no options have been set then the credentials for your current logged user account are used At any time if the login fails an error will be displayed and you will have the option to use the Connect to option in the Remote Control window to enter an alternative set of credentials Disconnect a Session from the Central SysMan Client o m Select the Disconnect menu option or the icon E in the SysMan Remote Control window to end a session with a remote target machine The logged in user on the target machine can also disconnect Remote Control sessions see the section below on Remote Sessions Starting Multiple Remote Control Sessions from a SysMan Client More than one Remote Control window may be opened at any one time To do this either select another node in the Nodes gt Tools display and start the Remote Control window on the new node or2. Sysgem SysMan Remote Control User Guide By Sysgem AG SYSGEM gt 4 Sysgem is a trademark of Sysgem AG Other brands and products are registered trademarks of their respective holders O 2012 Sysgem AG Lavaterstrasse 45 CH 8002 Ziirich Switzerland office sysgem com All rights reserved Contents Introduction 1 Purpose ofthis Gulden Austern 1 Contact Us 42 rer NET E AEE E NEE 1 Getting Started 3 Same Co E A A E A E 3 Startup 1COn EEE E E A O A 3 Explore the Network er A E A A A 3 Connect to a Remote System for the First Time ssssesssesesssssersessteressrsresresrrsrssresessesressee 5 Install the Remote Control Server uuueeeesenesnenensnesnesnennennnennenneennennnennsennnnnennnn 5 Installation Options cccsccesceesseescessceseeesceeeeeecesecesecnaeceaecsaecaaecaeeeaeeeaeeeeeeneeeerenes 5 COP VIN g Files a E E A Sood sock A 7 Credentials for Logging On to a Target Machine ccceccceesseseceseeeteceseceeeeseeeeeeeeeeneeeereees 8 Enter Access Credentials r r e r aret aara aa ee aE ee aas ead vennin rana eaa Sas 8 Manually Enter Access CredentialS oooconncnnniccnoonnonnconnonnconnonnncnnnonnnonnnnnnrnnnnnnnnos 8 Set Up Default Cred ntialSssi sieisen ie 9 Disconnect a Session from the Central SysMan Client nnene 10 Starting Multiple Remote Control Sessions from a SysMan Client 10 Starting Multiple Remote Control Sessions to a Single Server from more than one
3. SysMan Client ida 10 Remote Sessions 10 Remote Sessions 11 E E Lice aes Sites 11 SYVSCEM Tray A ATAN 11 Option SMN a E dade stead cacgs aiii 12 Accept Reject a Session uueesseesseenseensnneenneensennnennnnnnenennsnnennennne nennen nennen 13 List and Disconnect Selected Viewers oooooonoccnonnonononcconononono nono nonncnnncono canon en 13 Disconnect All Viewer Sessions uueseesessesseesnesneennennnensennnennnennennnnnnennnen nennen 14 Confirmation that a Session has BegUO ocooonoccnonnocononcnonocononononnnonncnnncnn nro noca nono en 14 Chat Message nee 14 Close Sysgem Remote Control ccccecccesccssecesecseeceeeeseeeseeeeeeeeeerenseenseeneenseenaes 15 Uninstall the Service 16 From the Central SysMan Remote Control Window 16 Uninstall on the Remote Target Machine ooooooonincnocononononcconcnnnonn nono nonnncn nono nonn nennen 17 Sysgem SysMan Remote Control User Guide Contents e Introduction Purpose of this Guide Sysgem SysMan Utilities helps you as an IT professional to take control of machines in the Windows Domain in a convenient reliable and secure manner Tools are available at your fingertips not only to view a spectrum of system management status attributes but also to remotely connect to systems using SysMan Remote Control This is the guide to using Sysgem s SysMan Remote Control The product is installed on your Windows workstation as part of the Sysgem SysMan Utilities program and thereaf
4. entered manually from the Remote Control Window by selecting the Connect to option immediately before you make each new connection 2 The details can be set up and stored for each remote machine so that they are applied automatically whenever you select a machine in the Nodes gt Tools window and invoke the SysMan Remote Control tool Manually Enter Access Credentials In the Remote Control window use the option Connect to or the icon 32 and select the computer you wish to connect to SysMan emote Control 101 x Tools Help g I RE Connect To BE xi Server SYSGEM WS1 Type SysMan Remote Control with Windows usemame anc m Cancel Usemame Administrator Password s SH syst Sys GEM SysMan Remote Control SysMan Remote Control 1 0 build 173 Not connected ay 8 e Getting Started Sysgem SysMan Remote Control User Guide The connection Type field in the above form allows either a user account credentials to be used for access or the service password that was defined when the service was installed If you select Type to be a user account then either enter the details of a privileged account or leave the username and password fields empty to use your logged in user credentials If you select Type to be the SysMan Remote Control Service password then the username field will be greyed out and you should enter the service password in the pa
5. dit Log Audit Browser 3 Configuration Define Custom Utilities Sysgem SysMan Remote Control User Guide Getting Started e 3 4 e Getting Started To browse through the list of machines available to Remote Control select the option Nodes gt Tools that is shown as a bookmark and either use the right mouse key and press Select or double click with the left mouse key to start the Nodes gt Tools display window Open up the explorer tree in the left hand side of the Nodes gt Tools window and select the machine that you want to use with Remote Control E E Active Directory Icon Tool 8 sysgem local E Computers a Domain Controller SYSGEM DC01 ForeignSecurityPrit be Managed Service Sysgern Users Users H E Windows Network Manual Connections Favorites System Operating System BIOS CPU Memory Devices Devices System Drivers Network NIC Configuration Route Table Ping Contents Local Users Local Groups Volumes Drive Mappings Local Printers Shares Configuration Installed Products Environment Variables Activity Open Files Logon Sessions Services Processes Event Logs Remote Desktop fan Remote Control Windows RDP aaa see in In this example the machine SYSGEM DC01 has been selected in the explorer tree on the left All the SysMan Utility tools that are available on SYSGEM DCO01 are shown in the pane on the right i
6. he user of SysMan and the logged in user of the remote target machine can send each other text messages in a chat window The SysMan user uses the Tools gt Chat with remote menu option or the chat icon and the user who is logged into the remote target machine uses the List Viewers option as shown above and then selects the Viewer s to chat to before selecting the Chat with client option Sysgem SysMan Remote Control User Guide Close Sysgem Remote Control Use this option to remove the service from this target machine The Remote Control user cannot then use Remote Control to connect to the machine without first uninstalling and re installing the service Sysgem SysMan Remote Control User Guide Remote Sessions e 15 Uninstall the Service From the Central SysMan Remote Control Window 16 e Uninstall the Service After invoking the Remote Control tool from the Nodes gt Tools window and ensuring that the Remote Control connections to the selected machine have been closed select the menu option Tools gt Uninstall Sys Man Remote Control Service Install SysMan Remote Control Service SysMan Remote Control Service Status Uninstall SysMan Remote Control Service 62 x File View Send Tools Help Baj Span y SysMan Remote Control L0 build 195 For Help press FL aa
7. l session is active The window shows the IP addresses of the user s that are connected Connection Control Confirm incoming connections The remote logged on user will be prompted before the Remote Control window is allowed to connect to the target machine The user can accept or reject the connection request Default action If no response is made to the prompt requesting permission to connect then the default action after the timeout period has elapsed will be to accept or reject the connection depending on this setting Timeout This defines the number of second before the session request is automatically accepted or rejected Session Passwords Sysgem SysMan Remote Control User Guide e Allow logon with session password This allows someone who has knowledge of the Remote Control service password to connect to the target machine using the service password as the means of verifying access permission e Password The Remote Control Service password e View Only Password If this password is used to establish the connection the Remote Control session will be in read only mode Windows Authentication e Allow logon with Windows Credentials SysMan Remote Control can be used by specifying a privileged user s credentials or the default logged on credentials if the SysMan user has Windows privileges e Configure Allowed Groups Enter the name of a Windows group to which the user MUST belong to be allowed to use the prod
8. member of the Administrator group See the following screenshot for details of the Installation form Sysgem SysMan Remote Control User Guide Getting Started e 5 Install SysMan Remote Control Service Install SysMan Remote Control Service a Session password eeeeeeee Close erver settings 4 Show connection list when active Don t forget to enter a session password to use later for authenticating your access Allow user to control incoming connections Y Allow user to change Remote Control settings Dptional Windows logon details for installation Username Password Results Brief output X 9 SYSGEM DC01 Sysgem Remote Control ET Help File Install SysMan Remote Control Service SysMan Remote Control Service Status Uninstall SysMan Remote Control Servi EH Y SysGEM SysMan Remote Control y SysMan Remote Control 1 0 build 195 Install the dedicated SysMan Remote Control service on remote servers After the service has been installed users of the remote system have the option to change their option settings Three of the option settings can be set as the service is installed e Show connection list when active If this option is set then a window is displayed on the target system indicating that Remote Control session s are active and which IP address es are connected e Allow user to control incoming connections A user that is logged on to
9. ncluding the SysMan Remote Control option which is selected in the example above Double click on the SysMan Remote Control option to open a new window and connect to the selected machine Sysgem SysMan Remote Control User Guide Connect to a Remote System for the First Time Install the Remote Control Server Before SysMan Remote Control can connect to a remote machine the Remote Control Service must first be installed on that machine From the Remote Control window on your workstation use the menu option Options gt Install SysMan Remote Control service Install SysMan Remote Control Service SysMan Rernote Control Service Status Uninstall SysMan Remote Control Service o YY p u I SysMan Remote Control LO build 195 3 S Pela a e E Agentit a rie dedicated Mar Installation Options A window is displayed to start the installation Browse for and select the required computer and optionally add a session password in the Install SysMan Remote Control Service window The session password permits a connection to the remote machine without requiring any other access permission If your Windows user account is a member of the Administrator group then the installation will proceed without the need to make an entry in the Logon Credentials section If it does not then enter the credentials of an account that is a
10. o In the Uninstall SysMan Remote Control Service window select the appropriate machine by first using the browse button If you do not have administrator privileges then identify an account that does and enter the password Press the uninstall button and note the output given in the Results pane The SysMan Remote Control Service has now been removed from the target system Sysgem SysMan Remote Control User Guide Uninstall SysMan Remote Control Service Uninstall SysMan Remote Control Service exa Session password Close Server settings Show connection list when active Allow user to control incoming connections Allow user to change Remote Control settings Optional Windows logon details for installation Usemame Password Results Brief output X Uninstall on the Remote Target Machine The SysMan Remote Control Service can be removed if necessary from the target machine by using the Windows Administrative tools to uninstall a program Sysgem SysMan Remote Control User Guide Uninstall the Service e 17 Sysgem SysMan Remote Control User Guide Uninstall the Service e 19
11. ssions e 11 Option Settings Options Sysgem Remote Control Server General Options Lock server settings Y Allow remote sessions to be closed Allow Remote Control to be shut down Connection Control _ Confirm incoming connections Default action Accept 2 Refuse 12 e Remote Sessions lt Show connection list when active Session Passwords Allow logon with session password View Only Password geeessee Changes to settings will be applied once the service is restarted Timeout 49 seconds Windows Authentication Z Allow logon with Windows credentials Password eeeeseee Configure Allowed Groups Cancel General Options Force view only mode With this option the user of SysMan Remote Control can only observe the remote desktop The keyboard and mouse are disabled Lock server settings The SysMan Remote Control settings will not be able to be changed on the target machine Allow remote sessions to be closed The user on the target machine will have the ability to disconnect a session if this option is enabled If the option is disabled then the Disconnect option on the target machine will be greyed out an unavailable Allow Remote Control to be shut down Permit the removal of the Remote Control Service by the logged on remote user of the target machine Show connection list when active A window will be displayed on the target machine whenever a Remote Contro
12. ssword field Set Up Default Credentials For convenience you may set up access credentials that will be automatically used whenever a machine is selected from the SysMan Nodes gt Tools explorer window and used with the Remote Control tool To set up these default credentials open the SysMan Nodes gt Tools window and browse through the explorer tree to pick a machine Then use the right mouse menu option Connection Preferences on the selected machine The following form is displayed Select the Remote Control tab Connection Preferences Archive gt y ES i os B z Load Save Options Cut Copy Paste Undo Redo Header Autofit Export Archiving Preview Verbose Help Input L Results Tools and Utilies Remote Control Windows RDP Delete Saved Credentials Set Remote Control Logon Credentials for machine SYSGEM DCO1 Default Settings All machines Machine Specific Settings SYSGEM DCO1 Enabled v Connect using Current default Windows credentials SysMan RC Password Alternatively rrr Further Information ds Cancel Ready In the Remote Control tab of the Connection preferences form it is possible to 1 Create a Default setting that will be applied to all machines if there are no specific settings for certain machines 2 Create a machine specific setting for the selected networked machine Sysgem SysMan Remote Control User Guide Getting Started e 9
13. start the Tools gt Nodes display and select the SysMan Remote Control option in the left pane and then select multiple machines in the right pane and then choose the Select option A connection will then be made to the selected machines one machine per Remote Control Window Starting Multiple Remote Control Sessions to a Single Server from more than one SysMan Client More than one SysMan client can connect to a single server The target machine then has a connection display that shows the IP addresses of multiple SysMan users that are connected SysMan Remote Control x o 5 tes Current Connections 4 10 95 0 120 Chat Disconnect 10 e Remote Sessions Sysgem SysMan Remote Control User Guide Remote Sessions Logged on User System Tray Icon O Y A SysMan Remote Control icon will appear in the system tray When a remote control session is active the icon is green and faces downwards When there is no current Remote Control session the icon is purple and faces upwards See the example below 8 29 2012 Double clicking the icon with the left mouse button will start an edit of the option settings see Option Settings below Clicking the icon with the right mouse button will give a full list of available menu options e Settings e Disconnect All Viewers e List Viewers e Close SysMan Remote Control e About SysMan Remote Control Sysgem SysMan Remote Control User Guide Remote Se
14. ter connects to remote machines in your network Access to the remote machines uses your Windows user account credentials or if your account has insufficient access it can either use a special SysMan Remote Control Server password or the credentials of another account that does have the appropriate level of access Contact Us If you need information or assistance with SysMan then as a first point of contact please get in touch with your supplier If you need to contact Sysgem Distribution for e Sales Support e Information on software updates and release notes e Frequently Asked Questions please visit www sysgem eu or send email to sales sysgem eu If you need assistance from Sysgem Distribution for e Technical Support then please visit support sysgem eu For other information please visit our Knwledge Base www sysgem eu knowledgebase Sysgem SysMan Remote Control User Guide Introduction e 1 Getting Started Start Remote Control Startup icon SysMan Remote Control is started from the SysMan Utilities program Double click on the Sysgem SysMan Utilities icon that has been placed on your Windows desktop during the installation of the product e Saye Sliko Glas Explore the Network The SysMan desktop opens up to reveal a number of SysMan Utility bookmark options on the left hand side of the screen WP Manager Bookmarks SysMan Utilities Nodes gt Tools Tools gt Nodes E Au
15. the remote machine has the option to reject a connection e Allow user to change Remote Control settings The option settings form is available for modification by the user of the target system 6 e Getting Started Sysgem SysMan Remote Control User Guide Copying Files Copying files between the central workstation and the remote machine is achieved very simply by using the Transfer files option on the Remote Control Tools menu option This displays a file browser window that permits files to be selected and transferred in either direction we c Local Disk 0 Local Disk e D CD ROM CD ROM At Desktop Br My Documents COL My Documents BI Network Favorites Ot Network Favorites Send gt gt Se RECEIVE Delete New Folder Rename I History Progress Connected Sysgem SysMan Remote Control User Guide Getting Started e 7 Credentials for Logging On to a Target Machine Enter Access Credentials You need sufficient access credentials in order to gain access to a remote system with SysMan Remote Control The options are 1 Use the credentials of a privileged Windows user account This can be your logged in user account or it can be another account that you identify by entering its username and password 2 Use the SysMan Remote Control Service password if one were created when the service was installed When do you enter the details 1 The credentials can be
16. uct on this machine Accept Reject a Session If the Confirm incoming connections option is set then a logged in user of the remote target machine will be prompted with a message to accept or reject a connection request Sysgem Remote Control Accept Connection Sysgem Remote Control has received a request from 10 95 0 100 Do you wish to Accept or Reject the connection AutoReject 45 Reject List and Disconnect Selected Viewers Use the right mouse button on the SysMan Remote Control icon in the system tray to invoke the Current Connections window Select items in this window to for use with the chat or disconnect buttons SysMan Remote Control xf o Current Connections wa 10 95 0 120 Chat Disconnect Sysgem SysMan Remote Control User Guide Remote Sessions e 13 14 e Remote Sessions Disconnect All Viewer Sessions Use the right mouse button on the SysMan Remote Control icon in the system tray to invoke the Disconnect option Confirmation that a Session has Begun A pop up message appears on the desktop to alert the logged in user of the remote system that their session is now being observed by SysMan Remote Control and if the settings option is set a window showing the connected user s will also be displayed iPM 8 29 2012 Remote Connection A remote user 10 95 0 100 has connected to Sysgem Remote Control and is now sharing your desktop Chat Message T
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