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Royal Mail Parcels user guide

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1. If you use Royal Mail RMDMO software it automatically transfers sales order information from RMDMO to our Online Business Account OBA system This happens when you print off the Collection Manifest on RMDMO OBA is a web based system and you will therefore need an internet ready PC with Internet Explorer 7 or Firefox 3 or higher and a printer If you use RMDMO the printer is needed to generate the OBA order summary report that must accompany each shipment and be given to the collection driver If you use your own despatch management system or Royal Mail Despatch Manager Online RMDMO items are billed automatically based upon parcels we have accepted and scanned so entries are not needed on OBA In any event you will need access to Royal Mail s Sales Ordering System and our OBA system to view Royal Mail Tracked 24 and Royal Mail Tracked 48 sales orders raised Our OBA sales ordering system is free and our representative will contact you to explain how to operate the system Royal Mail Special Delivery Guaranteed by 9am Royal Mail Special Delivery Guaranteed by 1pm Royal Mail Special Delivery Guaranteed Returns You must apply the correct Royal Mail Special Delivery Guaranteed label to each item If you need help please contact your Account Manager or Customer Services on 08457 950 950 Royal Mail Special Delivery Guaranteed by 9am Royal Mail Special Delivery Guaranteed by 1pm Royal Mail 24 Royal Mail 4
2. 04 4 What is Royal Mail Special Delivery Guaranteed by Jam and Special Delivery Guaranteed by 1pm 05 5 What is Royal Mail Special Delivery Guaranteed Returns 05 6 What is Royal Mail 1st and 2nd Class Account Mail Parcels 05 Section B How do use Royal Mail s parcel products 06 7 What despatch management software is required 07 8 What is the parcel label format 08 9 What equipment bags or York labels do need 10 10 What paperwork do need to generate for items being sent 11 11 What do need to do when despatch parcels 14 12 How do present my postings 16 Section C Sorting your parcels 19 13 What does it apply to 20 14 Why should sort 20 15 How do sort 21 Section D Restrictions on what can send 24 16 What can t send 25 17 How can send the restricted goods that can post 25 Section E Additional options 27 18 How do use Safeplace Local Collect Business and Signed For 28 19 How does text and sms notification work 31 20 How does proof of delivery signature work 36 Section F How do track my parcels 38 21 How does tracking work 39 22 Track amp Trace on our website 40 23 Management reports 40 Section G More information 41 24 Where can get more help or advice 42 Royal Mail parcels user guide 4A_26174635_5 Section A Royal Mail s parcel products Section A Royal Mail s parcel products Section A This user guide is intended to help cust
3. a form of ID at the chosen Post Office in order to collect the item Signed For option Royal Mail Signed For is a service that gives reassurance that an item has been delivered Confirmation of delivery is available via the Track Trace system and a signature on delivery is captured and available to view online It is not a fully tracked service is not suitable for valuables and does not provide a guaranteed delivery time Available on the following products e Royal Mail 24 e Royal Mail 48 e Royal Mail Tracked Returns 24 e Royal Mail Tracked Returns 48 e 1st Class Account Mail Parcels e 2nd Class Account Mail Parcels 19 How does text and email notification work You will need to capture the recipient s mobile number and or email address and include this on the advice posting manifest that you provide to us When the parcel is scanned within Royal Mail s pipeline this triggers the sending of the message The first message Is sent when the parcel is scanned to the Delivery Office to inform the recipient that Royal Mail will deliver the parcel that day Royal Mail parcels user guide Section E Additional options A second message is sent when delivery is attempted to inform the recipient that we ve successfully delivered the parcel If we were unable to deliver the message will advise the recipient to see the Something for you card to arrange collection or re delivery If the parcel remains uncollec
4. address and the date and the range of barcodes despatched Parcels are either collected by us or can be delivered into our agreed local Mail Centre or regional Distribution Centre Parcels cannot be delivered into a Delivery Office or Post Office Customers who ship more than 300 000 parcels a year using Royal Mail Tracked 48 can present their shipments loose loaded on to vehicles trailers or in Yorks not mail bags Royal Mail parcels user guide Section C Sorting your parcels Section C Sorting your items 13 What does it apply to If you are a Royal Mail 24 or Royal Mail 48 customer we may agree with you that you may sort your items into selections If we do so you must sort your items in line with the instructions provided to you by your local Mail Centre There are two sorting options available e Presorted where items are sorted into more than eight selections e Sort8 option where items are sorted into eight or less selections 14 Why should sort The benefit of sorting your items Is that not only will your items be dealt with quicker but you could also earn a discount on the Royal Mail 24 and Royal Mail 48 price for your items The benefits of sorting for each sorting option Presort and Sort 8 are set out below Presorted items If you send more than 1 000 items a day then you will get the most out of your outgoing mail by choosing the Presort option You can choose to sort your mail
5. and batteries must be protected against short circuit including protection against contact with conductive materials within the same packaging that could lead to a short circuit The equipment sent with cells or batteries must be packed in strong rigid packaging and must be secured against movement within the outer packaging and packed to prevent accidental activation Lithium battery handling label to be applied The sender s name and return address must be clearly visible on the outer packaging Internat ional APPENDIX 1 Requirements relating to the posting of restricted goods Conditions Packaging Batteries specifically new and used lithium metal and lithium alloy when contained in equipment e g non rechargeable batteries VX Domestic y Each package must contain no more than four cells or two batteries installed in equipment The lithium content must not be more than 1g of per cell or 2g per battery The maximum net quantity of lithium ion polymer cells or batteries is 5kg Can only use 1 Class or 2 Class products paid for via online postage franking or on account VAT exempt 1 and 2 Class Account Mail Royal Mail Sameday Special Delivery Guaranteed by 9am Special Delivery Guaranteed by 1pm Royal Mail Tracked 24 Royal Mail Tracked 48 Royal Mail Tracked Returns 24 and Royal Mail Tracked Returns 48 Cells or batteries that are defective for safety reasons or that have been da
6. by or at the specific request of a qualified medical practitioner registered dental practitioner veterinary surgeon registered nurse or a recognised laboratory or institution Volume mass per item must not exceed 50ml 50g The medicines must be securely closed and placed in a leak proof container such as a sealed polythene bag for liquids or a sift proof container for solids Must be tightly packed in strong outer packaging and must be secured or cushioned to prevent any damage The sender s name and return address must be clearly visible on the outer packaging Internat ional APPENDIX 1 Conditions Requirements relating to the posting of restricted goods Packaging Prescription medicines and drugs sent for scientific or medical purposes toxic flammable or toxic and flammable Royal Mail parcels user guide Domestic May only be sent by or at the specific request of a qualified medical practitioner registered dental practitioner veterinary surgeon registered nurse or a recognised laboratory or institution Volume mass per item must not exceed 50ml 50g No more than 8 items can be sent in any one packet parcel Can only use 1 Class or 2 Class products paid for via online postage franking or on account VAT exempt 1 and 2 Class Account Mail Royal Mail Sameday Special Delivery Guaranteed by 9am Special Delivery Guaranteed by 1pm Royal Mail Tracked 24 and Royal Mai
7. is 5kg their responsibilities The Watt hour rating must not exceed consignment must be accompanied 20Wh per cell or 100Wh per battery with a document with an indication Can only use 1 Class or 2 Class that the package contains lithium ion products paid for via online postage cells or batteries that the package franking or on account VAT exempt must be handled with care and that 1 and 2 Class Account Mail Royal a flammability hazard exists if the Mail Sameday Special Delivery package is damaged that special Guaranteed by 9am Special Delivery procedures must be followed in the Guaranteed by 1pm Royal Mail event the package is damaged to Tracked 24 and Royal Mail Tracked include inspection and repacking if 48 necessary and also a telephone number for additional information Cells or batteries that are defective x wA for safety reasons or that have been Royal Mail parcels user guide damaged are forbidden Cells and batteries must be packed in inner packagings that completely enclose the cell or battery Cells and batteries must be protected against short circuit including protection against contact with conductive materials within the same packaging that could lead to a short circuit The equipment sent with cells or batteries must be packed in strong rigid packaging and must be secured against movement within the outer packaging and packed to prevent accidental activation Lithium battery handlin
8. pay separately for large letters and parcels you will need to separate bags containers for each format and class of mail e Label your bags and containers ticking the relevant content box to indicate large letters or parcel e Complete an OBA sales order We collect your mailing so we can sort your items Royal Mail Tracked 24 and Royal Mail Tracked 48 There are a few basic activities you need to perform for each shipment to use Royal Mail s parcel products e Correctly address the parcels i e provide a full postal address and postcode Your address database must be cleansed and maintained to achieve a minimum of 95 accuracy of the current Postal Address File PAF e Create suitable parcel labels as detailed previously e Where presenting parcels in bags and or Yorks attach our relevant bag labels and bag ties on the mail bags and relevant York cards on the slot in the Yorks These will be provided to you by us e Provide a collection manifest and pre advice file to Royal Mail prior to the last shipment collection e Present your postings as detailed below Royal Mail parcels user guide Section B How do I use Royal Mail s parcel products 12 How dol present my postings Checklist of presentation requirements for handing to Royal Mail when using parcel products Despatch Royal Royal Mail Royal Mail ist amp 2nd requirements i METI Special Special Class Tracked Delivery Delivery Account Returns Guarantee
9. will find an overview of a specific order and contract number Royal Mail parcels user guide Section G Where can get more help or advice Section G Where can get more help or advice 24 Where can get more help or advice Simply contact your Royal Mail Account Manager or the Royal Mail Sales Centre on 08457 950 950 Alternatively you can visit http www royalmail com or such replacement URLs Royal Mail parcels user guide APPENDIX 1 Requirements relating to the posting of restricted goods Internat ional APPENDIX 1 Requirements relating to the posting of restricted goods Domestic Conditions Packaging Aerosols for personal grooming or medicinal purposes including deodorants body sprays hair sprays shaving and hair Volume per item must not exceed 350ml No more than 2 items can be sent in any one package Can only use 1 Class or 2 Class products paid for via online postage franking or on account VAT exempt 1 and Valves must be protected by a cap or other suitable means to prevent inadvertent release of the contents during transport Must be tightly packed in strong outer packaging and must be secured or cushioned to x Vv nd removal creams and 2 Class Account Mail Royal Mail prevent any damage to the aerosols asthma inhalers Sameday Special Delivery An ID8000 label must be applied Guaranteed by 9am Special Delivery The sender s nam
10. 1st amp 2nd requirements Tracked Tracked Special Delivery Class 24 48 Returns Delivery Guaranteed Account 24 48 Guaranteed Returns WET by 9am and Parcels Royal Mail Special Delivery Guaranteed by 1pm Correct Yes Yes Yes Yes Yes Yes destination address on each item Return address Yes Yes Yes Yes Yes Yes on each item Bar code on each No Yes No Yes Yes No item Separate items by Yes Yes N A No No Yes delivery speed Separate items by Yes No N A No No Yes format Weigh each item No No No Yes No Yes Weigh Yes No No No No No consignment Separate items by No No No No No Yes weight ranges as per tariff table Complete sales Yes Yes No Yes No Yes order Posting Cheque Place items by Yes Yes No No No Yes delivery speed into separate containers Place items by Yes N A No N A No Yes format and delivery speed into separate containers Seal bags No No N A Yes N A N A Royal Mail parcels user guide Section B How do I use Royal Mail s parcel products Royal Mail 24 and Royal Mail 48 What you need to do e Gather your items e Add a Printed Postage Impression PPI e Divide your items into Royal Mail 24 and Royal Mail 48 items e Establish the average weight of each format of posting and delivery speed Daily Rate only e Count and bag containerise items separate bags containers for Royal Mail 24 and Royal Mail 48 mail If you wish to
11. 8 Sort8 option You or your agent must make sure that each posting other than postings of Royal Mail 24 and Royal Mail 48 Presorted is sent through your OBA or with a filled in posting cheque or through your online billing account and presented to us in line with the general terms Royal Mail parcels user guide Section B How do I use Royal Mail s parcel products Royal Mail 24 and Royal Mail 48 and 1st and 2nd Class Account Mail Parcels These parcel products keep paperwork down to a bare minimum by allowing your entire daily posting to be sent out with just one OBA sales order If you have more than one collection a day then you may need to provide additional paperwork as laid out in terms of our Customer Collection service and the General Terms and Conditions Royal Mail 24 and Royal Mail 48 High Sort option For each posting of Royal Mail 24 and Royal Mail 48 Presort options where we have agreed that you will sort your items into more than 8 selections you must give us a line listing in the form we tell you setting out the amount of parcels or large letters for each selection We will only process your posting if you keep to these requirements Royal Mail parcels user guide Section B How do I use Royal Mail s parcel products 11 What do need to do when I despatch parcels Summary of Despatch Requirements when using parcel products Despatch Royal Mail Royal Mail Royal Mail Royal Mail Special
12. Royal Mail Parcels user guide This guide applies to the following Royal Mail parcel products Royal Mail 24 and Royal Mail 48 Royal Mail Tracked 24 and Tracked 48 Royal Mail Tracked Returns 24 and Tracked Returns 48 Special Delivery Guaranteed By 9am and Special Delivery Guaranteed By 1pm Special Delivery Guaranteed Returns 1st Class and 2nd Class Account Mail Parcels Use this guide in conjunction with the Royal Mail Specific Terms for Parcels version 1 April 2013 Version 2 April 2013 Royal Mail the Cruciform and the colour red are registered trade marks of Royal Mail Group Ltd Royal Mail Group Ltd registered in England and Wales number 4138203 registered office 100 Victoria Embankment London EC4Y OHQ Royal Mail Group Ltd 2013 All rights reserved Royal Mail Special Delivery Guaranteed by 9am Royal Mail Special Delivery Guaranteed by 1pm Royal Mail Tracked 24 Royal Mail Tracked 48 Royal Mail 24 Royal Mail 48 Royal Mail Special Delivery Guaranteed Returns Royal Mail Tracked Returns are trade marks of Royal Mail Group Ltd The Post Office is a registered trade mark of Post Office Ltd ett Royal Mail Section A G Contents Contents Section A Royal Mail s parcel products 03 1 What is Royal Mail 24 and Royal Mail 48 04 2 What is Royal Mail Tracked 24 and Royal Mail Tracked 48 04 3 What is Royal Mail Tracked Returns 24 and Royal Mail Tracked Returns 48
13. above the basic 8 ways the actual number of ways shall be agreed between you and us and you earn increased discounts on postage costs for the extra work you do We ll work directly with you to agree how best to sort your parcels large letters and how many selections to use This tailored approach means your items will not only be dealt with quicker you could also earn a discount on the Royal Mail 24 and Royal Mail 48 price for your items Each solution is personally tailored to your ability to sort and the benefits we can share For more information visit http www royalmail com or such replacement URLs or contact Royal Mail s sales advisors for more details If we allow you the maximum number of selections available for our Presorted option you can if necessary make those Royal Mail 24 or Royal Mail 48 presort postings available for handover at a later time which we set This later handover will not form part of our business collection service Royal Mail parcels user guide Section C Sorting your items You must make sure that each Royal Mail 24 or Royal Mail 48 presort posting that you will hand over at a later time will be ready for collection at the time and handover point that we tell you Sort8 items You can you choose to sort your mail into 8 or less selections you could also earn a discount on the Royal Mail 24 and Royal Mail 48 price for your items 15 How do l sort It s simple to sort We ll provide the local Ma
14. all 08457 740 740 Please do not reply to this message This email was sent from a notification only address that cannot accept incoming email 3 Royal Mail item delivered to your Safeplace Dear Customer Royal Mail has delivered your item from XXXX No XXXXXXXXXXXXX to your nominated Safeplace Regards Royal Mail For queries please visit www royalmail com or such replacement URLs or call 08457 740 740 Please do not reply to this message This email was sent from a notification only address that cannot accept incoming email 4 Royal Mail item delivered to nominated Post Office Dear Customer Royal Mail has delivered your item from XXXX No XXXXXXXXXXXXX to your nominated Post Office and is now ready for you to collect Regards Royal Mail For queries please visit www royalmail com or such replacement URLs or call 08457 740 740 Please do not reply to this message This email was sent from a notification only address that cannot accept incoming email Royal Mail parcels user guide Section E Additional options 5 Royal Mail unable to deliver your item Dear Customer Royal Mail was unable to deliver your item from XXXX No XXXXXXX XXXXXX today You can arrange a re delivery or collection of the item by going to http www royalmail com redelivery or such replacement URLs or by calling 0845 740 740 If collecting the item from the Delivery Office please bring the Something for you card and identificati
15. and the parcel is returned to our nearest local office for safekeeping and to await your instructions For more information visit www royalmail com or such replacement URLs Local Collect Business Local Collect Business allows you to have your parcels delivered directly to a Post Office rather than your home address If we agree to provide you with this service you must comply with the requirements set out in the Local Collect Business Terms and Conditions available at http www royalmail com sites default files LocalCollectBusiness _Agreement_Jan12 pdf or such replacement URLs Royal Mail parcels user guide Section E Additional options Local Collect Business is not just convenient for your customers it also reassures them you ve made their schedule and their needs your priority We will also inform you when the parcel has arrived at the Post Office so you can let your customer know All the customer needs to do is collect their parcel from the selected Post Office branch with an acceptable form of ID And of course they won t be charged for the collection The Post Office will hold on to the package for up to 18 days Royal Mail will also make it as easy as possible for you to set up and manage Local Collect Business We will provide you with a full database of participating Post Office branches for your customers to choose from For your business all it takes is to call your Royal Mail Account Manager or Custom
16. arcels user guide Section B How do I use Royal Mail s parcel products 8 What is the parcel label format Label designs and Printed Postage Impressions PPIs must comply with our PPI design notes and the standards set out in the clear addressing guide available at http www royalmail com sites default files Guide_for_clear _addressing_August2012 pdf or such replacement URLs In addition the following parcel products must comply with the requirements set out in the following documents as updated from time to time and available at http www royalmail com Product Document showing Parcel Label Format Royal Mail Tracked 24 and e Royal Mail Tracked Standard Royal Mail Tracked 48 COSS Specification Dec 2012 e Royal Mail Tracked COSS Specification Dec 2012 e Royal Mail Tracked Next Day COSS Specification Dec 2012 Royal Mail Tracked Returns 24 and Royal Mail Tracked Returns and Royal Mail Tracked Returns 48 MOR Address Label Specification Update 13th Feb 2013 Royal Mail Special Delivery e Royal Mail Special Delivery Signed Guaranteed by 9am and For Airsure and International Royal Mail Special Delivery Signed For COSS specification Guaranteed by ipm December 2012 Royal Mail Special Delivery e Response Services User Guide Caran Ea katane e Royal Mail Special Delivery Signed For Airsure and International Signed For COSS specification 20 December 2012 Royal Mail parcels user guide S
17. d Guaranteed Mail 24 48 by 9am Returns Parcels and Royal Mail Special Delivery Guaranteed 1pm Parcels are in Yes Yes N A Yes N A Yes separate containers and labelled by product sealed or unsealed Parcels are in Yes Yes N A No N A Yes separate containers and labelled by product and speed sealed or unsealed Parcels are in Yes No N A No N A Yes separate containers and labelled by product speed and format sealed or unsealed Completed Yes Yes N A Yes N A Yes Confirmed Sales Order Posting Cheque is handed to driver Despatch book No No N A Yes N A No in completed and ready Royal Mail parcels user guide Section B How do I use Royal Mail s parcel products Royal Mail Special Delivery Guaranteed by 9am Royal Mail Special Delivery Guaranteed by 1pm Royal Mail Special Delivery Guaranteed items must be contained within a sealed pouch or bag and kept separate from other collection traffic The number of pouches bags being collected must correspond with the entry made on their Collection List P4555 The Collection Driver will then sign the documentation to acknowledge receipt and provide proof of posting If the mail is presented with an OBA Sales Order a printed version of the Despatch Document must also be provided If the mail is presented with a Posting Cheque then the blue copy from the Royal Mail Special Delivery Guaranteed receipt book shou
18. ded always that the restrictions and requirements set out in http www royalmail com restrictedgoods and specified in our terms and conditions are met A summary of these conditions and packaging requirements is attached at Appendix 1 Royal Mail parcels user guide Section D Restrictions on what can send In addition you may send e lithium ion and lithium polymer or lithium metal and lithium alloy batteries when sent in equipment and e electronic items including lithium batteries of any kind when the batteries are sent installed in the electronic item using Royal Mail Tracked Returns 24 and Royal Mail Tracked Returns 48 but only at a Post Office counter You shall ensure that the conditions and packaging requirements set out in http www royalmail com restrictedgoods and specified in our terms and conditions are met Please see a summary of these conditions and packaging requirements attached at Appendix 1 Royal Mail parcels user guide Section E Additional options Section E Additional options The following additional options are available 1 Safeplace This is a Royal Mail delivery option available for Royal Mail Tracked 24 and Royal Mail Tracked 48 products only that enables your customers to nominate a safe place for alternative delivery of items 2 Local Collect Business Your customers want to be able to collect their deliveries when it suits them With Local Collect Business they can cho
19. e and return Guaranteed by 1pm Royal Mail address must be clearly visible on Tracked 24 and Royal Mail Tracked the outer packaging 48 Alcoholic beverages with Volume must not exceed 1 litre per The items must be securely closed an alcohol content less item No more than 2 items can be and placed in a leak proof liner such than 70 ABV but sent in any one package Can only as a sealed polythene bag Surround greater than 24 ABV use 1 Class or 2 Class products with absorbent material such as e g gin rum vodka paid for via online postage franking newspaper and sufficient cushioning whiskey of cf or on account VAT exempt 1 and material to protect each item from x 2 Class Account Mail Royal Mail breakage Mark as FRAGILE when Sameday Special Delivery sending glass bottles The sender s Guaranteed by 9am Special Delivery name and return address must be Guaranteed by 1pm Royal Mail clearly visible on the outer Tracked 24 and Royal Mail Tracked packaging 48 Batteries specifically The maximum number of batteries Any person preparing or offering new and used lithium allowed in each package is the cells or batteries with or in ion and lithium polymer minimum number required to power equipment for transport must when sent with the equipment plus two spares The receive adequate instruction on the equipment e g maximum net quantity of lithium requirements commensurate with rechargeable batteries ion polymer cells or batteries
20. ection B How do I use Royal Mail s parcel products Royal Mail Signed For Option If you choose to add the Signed For option to one of our products as set out in Section E of this guide and you print labels using your own despatch management systems you must apply the appropriate orange flash labels to your Signed For items This is so the Signed For option is easily identifiable by us Royal Mail Tracked 24 and Royal Mail Tracked 48 With Royal Mail s despatch management software the label format is automatically setup in the software If you use your own despatch management system the label format PPI and details of the physical size of the label will be provided by our IT Solutions Consultant as part of the set up If we have agreed to provide you with our Safeplace option the nominated location must be stated along with the recipient s name on the address label in a form agreed with us in advance of posting and attached to the item For customers posting over 300 000 Royal Mail Tracked 48 parcels per annum an alphanumeric routing sortcode eg L123 in a text and barcode format is required It is based on a sort list provided by us initially and with at least yearly updates We will provide you with samples of label designs and 3 months notice of any sort code changes Where we cannot scan the barcode on the label we will return the parcels to you Royal Mail parcels user guide Section B How do I use Royal Ma
21. em v Domestic v Each package must contain no more than four cells or two batteries installed in equipment The maximum net quantity of cells or batteries is 5kg per package For lithium ion polymer batteries the Watt hour rating must not exceed 20Wh per cell or 100Wh per battery For lithium metal alloy batteries the lithium content must not be more than 1g per cell or 2g per battery Can only use 1 Class or 2 Class products paid for via online postage franking or on account VAT exempt 1 and 2 Class Account Mail Royal Mail Sameday Special Delivery Guaranteed by 9am Special Delivery Guaranteed by 1pm Royal Mail Tracked 24 and Royal Mail Tracked 48 Royal Mail Tracked Returns 24 and Royal Mail Tracked Returns 48 Cells or batteries that are defective for safety reasons or that have been damaged are forbidden The equipment containing cells or batteries must be packed in strong rigid packaging and must be secured against movement within the outer packaging and packed to prevent accidental activation The sender s name and return address must be clearly visible on the outer packaging Nail varnish or nail polish Volume per item must not exceed 30ml No more than 4 items can be sent in any one package Can only use 1 Class or 2 Class products paid for via online postage franking or on account VAT exempt 1 and Bottles of nail varnish must be placed in strong outer packaging and be so pac
22. em has instructions shown on the parcels label The instruction may be up to 30 characters long If we agree to provide you with the Safeplace option you must comply with the requirements set out in the Specific Terms for Parcels Safeplace is not available in conjunction with signature option At the time of buying online customers are guided to choose either Royal Mail parcels user guide Section E Additional options e Somewhere specified safe and weather proof on their property e f they don t have such a place they can nominate a specified near neighbour We will then carry out the Safeplace instructions e Firstly we need to try and deliver the parcel in the normal way if the customer is in or it can fit through the letter box it s a normal delivery e f no one is home or the item cannot fit through the letter box we use the alternative delivery point instruction as far as possible we will follow the customer s instruction We will also leave a Something for you delivery card detailing where we left your parcel However in a minority of cases we won t be able to follow the instruction These could include e lf it would be dangerous for us to access the nominated point e lf the nominated point is clearly insecure such as an easily viewed doorstep e lf the parcel would be exposed to bad weather In these cases we will leave a Something for you delivery card This means you are kept fully informed
23. ent ETL ETL Special Special amp 2nd Tracked Tracked Delivery Delivery Class 24 48 Returns Guaranteed Guaranteed Account 24 48 by Yam Returns METI and Special Parcels Delivery Guaranteed by 1pm Confirmed Sales Yes Yes No Yes No Yes Order Customer Collection Receipt Posting Cheque Yes No No Yes No Yes Electronic pre No Yes No No No No advice Line listing Yes No No No No No Despatch book No No No Yes No No Customer Collection Receipt is required when more than one collection by Royal Mail is provided during the day This must be used to accompany any mail that travels with Royal Mail collections that are provided prior to the final collection on which a confirmed sales order must be provided with the mail A posting cheque can be used where provided by Royal Mail The preference is for customers to use a confirmed sales order generated from OBA 70nly required when using the pre sort options for Royal Mail 24 48 Royal Mail Special Delivery Guaranteed by 9am Royal Mail Special Delivery Guaranteed by 1pm Royal Mail Tracked 24 and Royal Mail Tracked 48 For each shipment you need e A barcoded label on each item e A paper collection manifest e OBA order summary report only required for RMDMO customers e Electronic pre advice only applicable to Tracked products Royal Mail parcels user guide Section B How do I use Royal Mail s parcel products
24. er Services on 08457 950 950 to set up the Local Collect Business service We provide you with the following e An address list of participating Post Office branches that accept Local Collect Business including opening and closing times e Local Collect Business branded labels All you have to do is take the order as normal from your customer but with the addition of handy delivery options their home address or a Local Collect Business location that they specify When your customer selects the Local Collect Business option and indicates which Post Office branch they want the parcel delivered to you need to e Put the Post Office branch address on the parcel together with the name of the customer e Apply a Local Collect Business label LC004 e Despatch the Local Collect Business parcels with your other parcels They then travel through the normal Royal Mail network and the Local Collect Business parcels are delivered to the Post Office branch as addressed on the parcel Royal Mail parcels user guide Section E Additional options You will receive a data file txt to integrate with your systems enabling you to view which Post Office branches participate with the Local Collect Business service An updated file will be sent to you electronically by group email on a weekly basis For more information visit http www royalmail com localcollect or such replacement URLs NB An individual will be required to show
25. g label to be applied The sender s name and return address must be clearly visible on the outer packaging Internat ional APPENDIX 1 Requirements relating to the posting of restricted goods Conditions Packaging Batteries specifically new and used lithium ion and lithium polymer when contained in equipment e g rechargeable batteries v Domestic y Each package must contain no more than four cells or two batteries installed in equipment The maximum net quantity of lithium ion polymer cells or batteries is 5kg Watt hour rating must not exceed 20Wh per cell or 100Wh per battery Can only use 1 Class or 2 Class products paid for via online postage franking or on account VAT exempt 1 and 2 Class Account Mail Royal Mail Sameday Special Delivery Guaranteed by 9am Special Delivery Guaranteed by 1pm Royal Mail Tracked 24 Royal Mail Tracked 48 Royal Mail Tracked Returns 24 and Royal Mail Tracked Returns 48 Cells or batteries that are defective for safety reasons or that have been damaged are forbidden The equipment containing cells or batteries must be packed in strong rigid packaging and must be secured against movement within the outer packaging and packed to prevent accidental activation The sender s name and return address must be clearly visible on the outer packaging Batteries specifically new and used lithium metal and lithium alloy when sent with equipment e g n
26. il Centre sortation database to help you to quickly allocate each item to one of the postcode areas Then you sort your parcels large letters in mailbags trays or containers which we supply You or your agent must e sort items in each Royal Mail 24 or Royal Mail 48 posting into the correct selection in line with clause 4 10 of the Specific Terms for Parcels and e sort items in line with an updated customer sortation database within one month of the date you receive that update How to use our sortation database Each of our Mail Centres has a unique sortation database We ll supply it electronically for you or your agent to install and link with your own software We will also supply you with any updates to the customer sortation database Youll need to accurately address at least 90 of your parcels or large letters with a full postcode In line with the information set out in the Postal Address File PAF Royal Mail parcels user guide Section C Sorting your items What you need to do e Gather your items e Include at least 250 parcels or large letters in each posting e Add a Printed Postage Impression PPI e Divide your items into Royal Mail 24 and Royal Mail 48 mail e Count and bag items separate bags containers for Royal Mail 24 and Royal Mail 48 mail If you wish to pay separately for large letters and parcels you will need to separate bags containers for each format and class of mail e Sort your items in
27. il s parcel products 9 What equipment bags or York labels do need Your local Royal Mail Centre will provide you with suitable equipment that may include mail bags trays ties and Yorks as appropriate In the case of Royal Mail 24 and Royal Mail 48 products you may also use your own property provided that it complies with any standards and safety requirements which we may specify Our Customer Services team will send you an initial supply of appropriate thermal parcel labels if using our despatch management software bag labels and York cards Further stocks of parcel labels bag labels and York cards can be ordered free of charge by calling Royal Mail stationery and stores department on 08457 950 950 or visiting our online mail supplies page at http www royalmail com packet despatch medium online mail supplies or such replacement URLs For all shipments the following weight restrictions apply e Maximum gross weight for a mail bag presented to Royal Mail is 11kg e Maximum gross weight for a tray presented to Royal Mail is 10kg e Maximum gross weight for a York presented to Royal Mail is 250kg York is a Royal Mail term for a wheeled container Royal Mail parcels user guide Section B How do I use Royal Mail s parcel products 10 What paperwork do need to generate for items being sent Summary of paperwork required for using parcel products Paperwork Royal Royal Royal Mail Royal Mail 1st Class requirem
28. ked secured or cushioned in such a way that they cannot break be punctured or leak their contents into the outer packaging x v i 2 Class Account Mail Royal Mail An ID8000 label must be applied Sameday Special Delivery The sender s name and return Guaranteed by 9am Special Delivery address must be clearly visible on Guaranteed by 1pm Royal Mail the outer packaging Tracked 24 and Royal Mail Tracked 48 Perfumes and Can only be sent boxed in retail The perfume or aftershave must be aftershaves including packaging Volume per item must within its original retail packaging eau de parfum and eau not exceed 150ml No more than 4 and then placed in strong outer de toilette items in any one parcel package Can packaging The inner packagings only use 1 Class or 2 Class must be packed secured or products paid for via online postage cushioned to prevent breakage or x S franking or on account VAT exempt leakage of their contents into the 1 and 2 Class Account Mail Royal Mail Sameday Special Delivery Guaranteed by 9am Special Delivery Guaranteed by 1pm Royal Mail Tracked 24 and Royal Mail Tracked 48 outer packaging An ID8000 label must be applied The sender s name and return address must be clearly visible on the outer packaging Prescription medicines and drugs sent for scientific or medical purposes non toxic and non flammable VX Royal Mail parcels user guide VX May only be sent
29. l Tracked 48 The medicines must be securely closed and placed in a leak proof container such as a sealed polythene bag for liquids or a sift proof container for solids Must be tightly packed in strong outer packaging and must be secured or cushioned to prevent any damage An ID8000 abel must be applied The sender s name and return address must be clearly visible on the outer packaging
30. l s parcel products Section B How do I use Royal Mail s parcel products 7 What despatch management software is required If you wish to use Royal Mail s despatch management software DMO your Account Manager or Sales Centre will organise this for you For more information see the Royal Mail Online Services Terms and Conditions as amended from time to time and set out at www royalmail com apply now or such replacement URLs What if prefer to use my own despatch management system If you use your own despatch management software your Royal Mail Account Manager or Customer Services Advisor will arrange for a IT Solutions Consultant to contact you to discuss systems integration requirements This is important because It ensures that where it is a requirement of the relevant product compatible electronic pre advice files are sent daily to us that parcel labels are printed in the required format and suitable customer manifest documents are provided with each posting as set out in the relevant technical specifications available at http www royalmail com or such replacement URLs We can arrange for a suitable printer to be supplied to you Contact your Royal Mail Account Manager or call Customer Services on 08457 950 950 if you wish to purchase a printer If we arrange for our supplier to provide you with a printer we will provide you with a copy of the terms and conditions that will apply to your purchase Royal Mail p
31. ld also be provided The shipment must be accompanied by Collection Manifest document from the despatch management system and if using RMDMO an OBA order summary report printed from Royal Mail s OBA system The packaging requirements for Special Delivery Guaranteed by 9am and 1pm are set out in the Response Services user guide set out at www royalmail com or such replacement URLs Royal Mail Tracked 24 and Royal Mail Tracked 48 The Royal Mail Tracked 24 and Royal Mail Tracked 48 shipments need to be presented separately from all other mail streams in the correct agreed equipment e g bags and sleeved Yorks supplied by us and appropriate Royal Mail Tracked 24 or Royal Mail Tracked 48 label tied onto the bag or card placed in the slot of the York This will ensure the correct handling and scanning It is not permissible to have mixed bags or Yorks of Royal Mail Tracked 24 or Royal Mail Tracked 48 parcels The shipment must be accompanied by a Collection Manifest document from the despatch management system and if using RMDMO an OBA order summary report printed from Royal Mail s OBA system Royal Mail parcels user guide Section B How do I use Royal Mail s parcel products If you are using your own despatch management system the required customer manifest format will be provided by our IT Solutions Consultants The customer manifest will detail volumes in that posting the account name number and
32. maged are forbidden The equipment containing cells or batteries must be packed in strong rigid packaging and must be secured against movement within the outer packaging and packed to prevent accidental activation The sender s name and return address must be clearly visible on the outer packaging Electronic items sent with lithium batteries of any kind including laptops mobile phones digital cameras MP3 players portable DVD players and Sat Nav s etc when not installed in the electronic item Royal Mail parcels user guide v The maximum number of batteries allowed in each package is the minimum number required to power the equipment plus two spares The maximum net quantity of cells or batteries is 5kg per package For lithium ion polymer batteries the Watt hour rating must not exceed 20Wh per cell or 100Wh per battery For lithium metal alloy batteries the lithium content must not be more than 1g per cell or 2g per battery Can only use 1 Class or 2 Class products paid for via online postage franking or on account VAT exempt 1 and 2 Class Account Mail Royal Mail Sameday Special Delivery Guaranteed by 9am Special Delivery Guaranteed by 1pm Royal Mail Tracked 24 and Royal Mail Tracked 48 Any person preparing or offering cells or batteries with or in equipment for transport must receive adequate instruction on the requirements commensurate with their responsibilities The consig
33. n before you use another container e f you use sleeved containers you must make sure that o all items in a Royal Mail 24 or Royal Mail 48 posting are placed in the containers so that the addresses of the items are all facing the same direction and o If possible the large letters in each tray are in outward postcode order within each of the selections in other words all items of a specific postcode should be together If you or your agent only fill part of a tray with one postcode you or they can place the next postcode in the same tray as long as it is part of the same selection Can hand over extra unsorted postings You can give us extra unsorted Royal Mail 24 or Royal Mail 48 postings in which you can place items which you have not been able to sort into selections You must make a note of this selection on the posting cheque and you must pay postage on it at the standard public tariff that applies or at the appropriate Royal Mail 24 or Royal Mail 48 rate for the average weight of the items if the selection qualifies for it These items will not count towards the 250 parcels or large letters referred to in the What you need to do section above Royal Mail parcels user guide Section D Restrictions on what can send Section D Restrictions on what can send 16 What can t send For legal and safety reasons there are some items which we cannot allow to be sent by post We call these p
34. nment must be accompanied with a document with an indication that the package contains lithium ion or lithium metal cells or batteries that the package must be handled with care and that a flammability hazard exists if the package is damaged that special procedures must be followed in the event the package is damaged to include inspection and repacking if necessary and also a telephone number for additional information Cells or batteries that are defective for safety reasons or that have been damaged are forbidden Cells and batteries must be packed in inner packagings that completely enclose the cell or battery Cells and batteries must be protected against short circuit including protection against contact with conductive materials within the same packaging that could lead to a short circuit The equipment sent with cells or batteries must be packed in strong rigid packaging and must be secured against movement within the outer packaging and packed to prevent accidental activation Lithium battery handling label to be applied The sender s name and return address must be clearly visible on the outer packaging Internat ional Conditions APPENDIX 1 Requirements relating to the posting of restricted goods Packaging Electronic items sent with lithium batteries of any kind including laptops mobile phones digital cameras MP3 players portable DVD players and Sat Nav s etc when contained in the electronic it
35. notified that Special Delivery Guaranteed item No XXXXXXXXXXXXX from name of sending customer to you will be posted into the Royal Mail network today for delivery on the working day exceptions apply refer to royalmail com Regards Royal Mail For queries please visit http www royalmail com or call 08457 740 740 Please do not reply to this message This email was sent from a notification only address that cannot accept incoming email 20 How does proof of delivery Signature work Proof of delivery is available for the following products e Royal Mail Tracked 24 Royal Mail Tracked 48 option e Royal Mail Special Guaranteed by 9am and Royal Mail Special Delivery Guaranteed by 1pm e Royal Mail Special Delivery Guaranteed Returns Proof of delivery is when we obtain evidence of receipt from the recipient or their representative when we deliver an item you have sent You can obtain an electronic copy of this free for change from our website http www royalmail com for 12 months after the date of posting Royal Mail parcels user guide Section E Additional options If you would like a proof of delivery to be taken at the doorstep when Royal Mail delivers your parcel you must generate a label that contains a barcode relating to signature required With RMDMO this occurs automatically when you select proof of delivery option It is not possible to obtain an electronic copy of a proof of delivery using RM DMO you mus
36. ns 7 We have returned the item to the sender Royal Mail was unable to deliver your item No XXXXXXXXXXXXX from name of sending customer It has been returned to the sender Automated message do not reply 8 Royal Mail Special Delivery Guaranteed item confirmation Royal Mail has been notified that Special Delivery Guaranteed item No XXXXXXXXXXXXX from name of sending customer will be posted into the Royal Mail network today for delivery on the next working day exceptions apply refer to www royalmail com or such replacement URLs Automated message do not reply Examples of email messages Email messages 1 Royal Mail item ready for delivery Dear Customer Royal Mail has received your item from XXXX No XXXXXXXXXXXXX at XXX Delivery Office Your item is now ready for delivery and we will attempt to deliver it today subject to any alternative instructions that you have previously agreed with us Regards Royal Mail For queries please visit www royalmail com or such replacement URLs or call 08457 740 740 Please do not reply to this message This email was sent from a notification only address that cannot accept incoming email Royal Mail parcels user guide Section E Additional options 2 Royal Mail item delivered Dear Customer Your item from XXXX No XXXXXXXXXXXXX has now been delivered by Royal Mail Regards Royal Mail For queries please visit www royalmail com or such replacement URLs or c
37. omers use our parcel products and provide additional information about the products 1 What is Royal Mail 24 and Royal Mail 48 These are our standard parcels products that you can use to send low value parcels to your customers Compensation and tracking is not available for these products If you can pre sort your parcels in line with our instructions you may be eligible for a discount Details of this discount will be set out in your price confirmation letter 2 What is Royal Mail Tracked 24 and Royal Mail Tracked 48 If you regularly send large volumes of parcels to your customers you can now track them from the point that they are despatched through to delivery at your customers doorstep with our two Royal Mail Tracked products Royal Mail Tracked 24 and Royal Mail Tracked 48 3 What is Royal Mail Tracked Returns 24 and Royal Mail Tracked Returns 48 This product enables your customers to return unwanted damaged or exchanged goods to you You can provide your customers with return labels that enable them to return items via the 11 000 Post Office branches nationwide free of charge We will charge you for items we deliver back to you We provide status information regarding the delivery status of your items on the track and trace website that you your customer can view We may if we choose to do so provide you with further management information regarding the delivery of your items subject to terms and condi
38. on reachargeable batteries Royal Mail parcels user guide VX The maximum number of batteries allowed in each package is the minimum number required to power the equipment plus two spares The maximum net quantity of lithium ion polymer cells or batteries is 5kg The lithium content must not be more than 1g per cell or 2g per battery Can only use 1 Class or 2 Class products paid for via online postage franking or on account VAT exempt 1 and 2 Class Account Mail Royal Mail Sameday Special Delivery Guaranteed by 9am Special Delivery Guaranteed by 1pm Royal Mail Tracked 24 and Royal Mail Tracked 48 Any person preparing or offering cells or batteries with or in equipment for transport must receive adequate instruction on the requirements commensurate with their responsibilities The consignment must be accompanied with a document with an indication that the package contains lithium metal cells or batteries that the package must be handled with care and that a flammability hazard exists if the package is damaged that special procedures must be followed in the event the package is damaged to include inspection and repacking if necessary and also a telephone number for additional information Cells or batteries that are defective for safety reasons or that have been damaged are forbidden Cells and batteries must be packed in inner packagings that completely enclose the cell or battery Cells
39. on on with you Regards Royal Mail For queries please visit www royalmail com or such replacement URLs or call 08457 740 740 Please do not reply to this message This email was sent from a notification only address that cannot accept incoming email 6 Royal Mail item held in local Delivery Office Dear Customer Royal Mail is still holding your item from XXXX No XXXXXXXXXXXXX in your local Delivery Office It is due to be returned to the sender in two days please arrange a collection or re delivery by going to www royalmail com redelivery or such replacement URLs or by calling 0845 740 740 Regards Royal Mail For queries please visit http www royalmail com or call 08457 740 740 Please do not reply to this message This email was sent from a notification only address that cannot accept incoming email Royal Mail parcels user guide Section E Additional options 7 Royal Mail item returned to sender Dear Customer Royal Mail was unable to deliver your item from XXXX No XXXXXXXXXXXXX and it has now been returned to the sender Please contact the company you placed your order with for further guidance Regards Royal Mail For queries please visit http www royalmail com or call 08457 740 740 Please do not reply to this message This email was sent from a notification only address that cannot accept incoming email 8 Royal Mail Special Delivery Guaranteed item Dear Customer Royal Mail has been
40. ose the time they want to pick up their items at a convenient local Post Office This service is available for Special Delivery Guaranteed by 9am and Special Delivery Guaranteed by 1pm Royal Mail Tracked 24 and Royal Mail Tracked 48 and Royal Mail 24 and Royal Mail 48 and 1st Class and 2nd Class Account Mail Parcels 3 Signed For option This option is available with Royal Mail 24 and Royal Mail 48 Tracked Returns 24 and Tracked Returns 48 and 1st and 2nd Class Account Mail 4 Notification options For added peace of mind you can offer your customers the option of text or email notification This service is available on Royal Mail Tracked 24 and Royal Mail Tracked 48 and is currently in development for Special Delivery Guaranteed by 9am Special Delivery Guaranteed by 1pm and Special Delivery Guaranteed Returns 5 Proof of delivery signature This service is available with Royal Mail Tracked 24 and Royal Mail Tracked 48 as an add on and is included in Special Delivery Guaranteed by 9am Special Delivery Guaranteed by 1pm and Special Delivery Guaranteed Returns 18 How do I use Safeplace Local Collect Business and Signed For If you ask us to provide you with a Safeplace option when your customers order from you online or by phone they will be offered the chance to nominate their Safeplace location They can specify a secure area at their premises or a near neighbour as an alternative delivery point A Safeplace it
41. rohibited goods A list of these items can be found on our website http www royalmail com prohibitedgoods or such replacement URLs 17 How can I send the restricted goods that can post There are some items that can only be sent by post when certain requirements restrictions are met including in relation to quantity volume packaging and labelling We call these restricted goods A list of these items can be found on our website http www royalmail com restrictedgoods or such replacement URLs There are some restricted goods that can only be sent using some of our Royal Mail Parcel Products and not others See our website for details http www royalmail com restrictedgoods or such replacement URLs The following restricted goods can only be sent using Royal Mail Special Delivery Guaranteed by 9am Royal Mail Special Delivery Guaranteed by 1pm Royal Mail Tracked 24 and Royal Mail Tracked 48 e aerosols for personal grooming or medicinal purposes e alcoholic beverages with an alcohol content less than 70 ABV but greater than 24 ABV e perfumes and aftershaves e nail varnish and nail polish e lithium ion and lithium polymer or lithium metal and lithium alloy batteries when sent in and with equipment e electronic items including lithium batteries of any kind when the batteries are sent with or installed in the electronic item and e prescription medicines and drugs sent for scientific or medical purposes provi
42. t do this via website at http www royalmail com The delivery person will be prompted to ask the customer for a signature when they scan the item at the doorstep This can then be seen on our Track amp Trace system If the item cannot be delivered it will be returned to the Delivery Office ready for re delivery or customer collection Royal Mail parcels user guide Section F How do track my parcels 21 How does tracking work A tracking service is available for the parcel products listed in the table below To ensure you know the status of your parcel delivery at all key stages we will provide you with tracking information at the track points set out below Royal Mail Customer Post Office Outward Destination Royal Mail Delivery Service Pre Advice Counter if Royal Mail Local Royal Delivery Attempted assessed Processing Mail Office or into Royal Centre Processing Safeplaced Mail by POL Centre if Royal Mail Tracked 24 or Royal Mail Tracked 48 Royal Mail Tracked 24 v v Royal Mail Tracked 24 v s ve H Signature Signature Royal Mail V4 Tracked 48 v v v y Signature Royal Mail Tracked 48 v s v v v Signature Royal Mail Tracked v v Returns 24 Royal Mail Tracked v v Returns 48 Royal Mail a s Tracked In Tracked In Tracked In of and Out and Out and Out Guaranteed By 9am Royal Mail aaa af Tracked In Tracked In Tracked In S 2 and Out and Out and Out Guaranteed By 1pm Ro
43. ted a further message is sent to remind the customer that we are holding it If after this time it s still not collected another message is sent to say that we ve returned the parcel to the sender Text message SMS 1 We will deliver today Royal Mail received your item No XXXXXXXXXXXXX from name of sending customer We will attempt to deliver it today Automated message do not reply 2 Successfully delivered Royal Mail has today delivered your item No XXXXXXXXXXXXX from name of sending customer Automated message do not reply 3 Successfully delivered to your Safeplace Royal Mail has delivered your parcel No XXXXXXXXXXXXX from name of sending customer to your nominated Safeplace Automated message do not reply 4 Successfully delivered to Local Collect Business Royal Mail has delivered your item No XXXXXXXXXXXXX from name of sending customer to your nominated Post Office Automated message do not reply 5 We were unable to deliver and are holding your item Royal Mail was unable to deliver your item No XXXXXXXXXXXXX from name of sending customer today See card left for details Automated message do not reply 6 We are still waiting your instructions Royal Mail still hold your item No XXXXXXXXXXXXX from name of sending customer Visit www royalmail com or such replacement URLs to arrange re delivery Automated message do not reply Royal Mail parcels user guide Section E Additional optio
44. tions of this product We may withdraw this additional information at any time if we choose to do so Royal Mail parcels user guide Section A Royal Mail s parcel products 4 What is Royal Mail Special Delivery Guaranteed by Jam and Special Delivery Guaranteed by 1pm This product provides a guaranteed next day service for the delivery of your urgent or valuable items The product provides full tracking compensation and proof of delivery with the option to request Saturday delivery for an additional fee This product is available with a choice of guaranteed delivery times i e by Jam or by 1pm the next working day or on a Saturday if you choose Saturday Guaranteed delivery You also have the option of purchasing additional compensation with this product 5 What is Royal Mail Special Delivery Guaranteed Returns This product provides a guaranteed next day service for the delivery of urgent or valuable return items It provides full tracking compensation and proof of delivery 6 What is Royal Mail 1st and 2nd Class Account Mail Parcels For customers who post small volumes of low value parcels this provides a reliable standard service Compensation and tracking is not available with this product Where we know from previous experience that a recipient is unlikely to be available to receive an item before 9am then we may deliver the item by 9 30am Royal Mail parcels user guide Section B How do use Royal Mai
45. to journey order eight geographical areas e Place items in trays bags or containers use one tray bag or container per geographical area e Label your mailing with labels advised or supplied by the local Mail Centre e Complete the Online Business Account sales order e We collect your mailing How do present my sorted postings e Make sure that each bag tray or container that you use for a posting has a filled in label on it including the Royal Mail Centre the relevant selection is being sent to we will provide these labels to you e Make sure that each container and tray you use for a Royal Mail 24 or Royal Mail 48 posting is clearly labelled to show o that it contains either Sort8 or Presorted items o the delivery speed you have used Royal Mail 24 or Royal Mail 48 and o the selection of the parcels or large letters in that container or tray e Clearly identify on any container you use for a Royal Mail 24 or Royal Mail 48 posting whether that container contains parcels or large letters of more than one selection Royal Mail parcels user guide Section C Sorting your items e Make sure that all Large Letters are securely placed in trays and that all the trays and parcels are securely placed in the containers we give you You can use a mailbag if items for one or more selections would more appropriately fit into a mailbag for each selection e f you use containers you must fill each container with one selectio
46. yal Mail Special S Tracked In Tracked In Tracked In v Delivery and Out and Out and Out Returns Royal Mail parcels user guide Section F How dol track my parcels 22 Track amp Trace on our website For peace of mind you are able to check on the progress of individual parcels by entering your 13 digit reference number on our website http www royalmail com trackandtrace or such replacement URLs In the unlikely event of our website being unavailable phone 08456 038 495 between 9 00am and 5 00pm Monday to Friday 23 Management reports There are three types of reports available via the Royal Mail OBA Online Billing Account web portal http www royalmail com oba To ensure these reports are secure access only you will need to have an OBA password issued by your OBA System administrator These reports are available for e Customer summary reports Here you will find reports to help you keep track of your posting both in terms of parcels identified on a manifest as well as those actually received by Royal Mail The specification for the Tracking Data Files and Tracking Status Reports which we will provide you with to allow you to track your items is available at www royalmail com or such replacement URLs e Quality of service reports Here you can keep an eye on how we are doing by viewing reports on delivery time statistics for your parcels both by volume and percentage e Sales order summary report Here you

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