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Monitoring and Troubleshooting

1. RFC Check that the NAD AAA client has a valid configuration in Cisco ISE Check whether the shared secrets on the NAD AAA client and Cisco ISE matches Ensure that the AAA client and the network device have no hardware problems or problems with RADIUS compatibility Also ensure that the network that connects the device to Cisco ISE has no hardware problems SGACL Drops Secure Group Access SGACL drops occurred This occurs if an SGA capable device drops packets due to SGACL policy violations Run the RBACL drop summary report and review the source causing the SGACL drops Issue a CoA to the offending source to reauthorize or disconnect the session Supplicant stopped responding Cisco ISE sent last message to the client 120 seconds ago but there is no response from the client Verify that the supplicant is configured properly to conduct a full EAP conversation with Cisco ISE Verify that NAS is configured properly to transfer EAP messages to from the supplicant Verify that the supplicant or NAS does not have a short timeout for EAP conversation Unknown NAD Cisco ISE policy service nodes are receiving authentication requests from a network device that is not configured in Cisco ISE Check if the network device is a genuine request and add it to the configuration Ensure that the secret matches System Health Health Status Unavailable The monitoring node has not received health statu
2. 01 Cisco Identity Services Engine User Guide Release 1 2 Chapter 26 Monitoring and Troubleshooting Cisco ISE Alarms Table 26 2 Alarm Name Cisco ISE Alarms continued Alarm Description Alarm Resolution Restore Failed Cisco ISE restore operation failed Ensure the network connectivity between Cisco ISE and the repository Ensure that the credentials used for the repository is correct Ensure that the backup file is not corrupted Execute the reset config command from the CLI and restore the last known good backup ISE Services Authentication Cisco ISE policy service nodes are not Check the ISE NAD configuration Inactivity receiving authentication requests Check the network connectivity of from the network devices the ISE NAD infrastructure COA Failed Network device has denied the Ensure that the network device is Change of Authorization CoA configured to accept Change of request issued by Cisco ISE policy Authorization CoA from Cisco service nodes ISE Ensure if CoA is issued on a valid session Excessive Cisco ISE policy service nodes are Check the re auth timer in the Authentication experiencing higher than expected network devices Check the network Attempts rate of authentications connectivity of the Cisco ISE infrastructure Excessive Failed Attempts Cisco ISE policy service nodes are experiencing higher than expected rate of failed authentications Check
3. O01N 303323 Export Results You can use the clickable timeline at the top to see major authorization transitions You can also export the results in csv format by clicking the Export Results button The report gets downloaded to your browser You can click on the Endpoint Details link to see more authentication accounting and profiler information for a particular endpoint Figure 26 3 shows an example of endpoint details information displayed for an endpoint Cisco Identity Services Engine User Guide Release 1 2 eca OL 26134 01 Chapter 26 Monitoring and Troubleshooting Troubleshooting Network Access Issues W Figure 26 3 Endpoint Details Search Results rx Endpoint Details SessionTrace Search Results Authentication Accounting Name Value Source Timestamp 2012 11 07 10 54 40 688 Received Timestamp 2012 11 07 10 54 40 689 Policy Server ise230 Event 80002 Profiler EndPoint profiling event occurred i Mac Address 00 0C 29 95 A5 C1 Endpoint Policy WindowsXP Workstation Static Assignment Source Oui VMware Inc Hostname Property port 9 StaticAssignment false VlanName VLAN0030 if OperStatus 1 cafSessionAuthorizedBy Authentication Server ifIndex 10109 ifDescr GigabitEthernet1 0 9 cafS essionAuthUserName 00 0C 29 95 A5 C1 cafSessionDomain 2 BYODRegistration Unknown En dPointPolicyID a5f92810 be86 11e1 ba69 0050568e002b FirstCollection 1352205183395 Ti meToProfile 70 1 astNmanS
4. Reports page 27 2 Diagnostic Troubleshooting Tools Diagnostic tools help you diagnose and troubleshoot problems on a Cisco ISE network and provide a detailed instructions on how to resolve problems You can use these tools to troubleshoot authentications and evaluate the configuration of any network device on your network including Security Group Access devices This section describes diagnostic procedures and contains the following topics e Troubleshooting Unexpected RADIUS Authentication Results page 26 18 e Executing IOS Show Commands to Check Configuration page 26 19 e Troubleshooting Network Device Configuration Issues page 26 20 e Troubleshooting Endpoint Posture Failure page 26 20 e Using TCP Dump to Monitor Network Traffic page 26 21 e Saving a TCP Dump File page 26 22 e Comparing Unexpected SGACL for an Endpoint or User page 26 22 e Troubleshooting Connectivity Issues in an SGA Enabled Network with SXP IP Mappings page 26 23 e Troubleshooting Connectivity Issues in an SGA Enabled Network with IP SGT Mappings page 26 24 e Troubleshooting Connectivity Issues in an SGA Enabled Network by Comparing Device SGT Mappings page 26 24 Troubleshooting Unexpected RADIUS Authentication Results This tool allows you to search and select a RADIUS authentication for troubleshooting when there is an unexpected authentication result You might use this tool if you expected an authentication to pass but it failed or if you expected a
5. be populated in your support bundle If you include all the logs your support bundle will be excessively large and the download will take a long time To optimize the download process choose to download only the most recent n number of files Enter and re enter the encryption key for the support bundle Click Create Support Bundle Click Download to download the newly created support bundle The support bundle is a tar gpg file that is downloaded to the client system that is running your application browser Cisco Identity Services Engine User Guide Release 1 2 26 26 i OL 26134 01 Chapter 26 Monitoring and Troubleshooting Obtaining Additional Troubleshooting Information W Related Topic Cisco ISE Admin Groups Access Levels Permissions and Restrictions Next Step See Cisco ISE Debug Logs section on page 26 27 for information on how to obtain debug logs for specific components Cisco ISE Debug Logs Debug logs provide troubleshooting information for various Cisco ISE components While reporting problems you might be asked to enable these debug logs and send them for diagnosis and resolution of your problems Obtaining debug logs is a two step process 1 Configure the components for which you want to obtain the debug logs on the Debug Log Configuration page 2 Download the debug logs Related Topics e To configure debug logs for various components see Debug Log Configuration Options se
6. fields as needed Click Run You are prompted for additional input Click User Input Required modify the fields as necessary and then click Submit Click Show Results Summary to view the diagnosis and resolution steps Related Topics e IP User SGT page B 9 e Progress Details Settings page B 10 e Results Summary page B 11 Troubleshooting Connectivity Issues in an SGA Enabled Network by Comparing Device SGT Mappings For devices that are enabled with the Security Group Access solution each network device is assigned an SGT value through RADIUS authentication The Device SGT diagnostic tool connects to the network device with the IP address that you provide and obtains the network device SGT value It then checks the RADIUS authentication records to determine the SGT value that was assigned most recently Finally it displays the Device SGT pairs in a tabular format and identifies whether the SGT values are the same or different Cisco Identity Services Engine User Guide Release 1 2 26 24 OL 26134 01 Chapter 26 Monitoring and Troubleshooting Step 1 Step 2 Step 3 Step 4 Obtaining Additional Troubleshooting Information W Choose Operations gt Troubleshoot gt Diagnostic Tools gt Security Group Access Tools gt Device SGT Enter the information in the fields as needed The default port number for Telnet is 23 and SSH is 22 Click Run Click Show Results Summary to view the results of the device S
7. for example number of authentications profiler activity etc Add additional server to distribute the load High Memory Utilization Cisco ISE system is experiencing high memory utilization Check if the system has sufficient resources Check the actual amount of work on the system for example number of authentications profiler activity etc Add additional server to distribute the load High Operations DB Usage Cisco ISE monitoring nodes are experiencing higher volume of syslog data than expected Check and reduce the purge configuration window for the operations data Process Down One of the Cisco ISE processes is not running Restart the Cisco ISE application Profiler Queue Size The ISE Profiler queue size limit has Check if the system has sufficient Limit Reached been reached Events received after resources and ensure EndPoint reaching the queue size limit will be attribute filter is enabled dropped Licensing License Expiration License installed on the Cisco ISE nodes has expired Contact Cisco Accounts team to purchase new licenses License Violation Cisco ISE nodes have detected that you are exceeding or about to exceed the allowed license count Contact Cisco Accounts team to purchase additional licenses System Error Log Collection Error Cisco ISE monitoring collector process is unable to persist the audit logs generated from the policy
8. months equals 90 days amp Note If the configured retention period is less than the existing retention thresholds corresponding to the diagnostics data then the configured value overrides the existing threshold values For example if you configure the retention period as 3 days and this value is less than the existing thresholds in the diagnostics tables for example a default of 5 days then data is purged according to the value that you configure 3 days in this page Step3 Click Submit Step4 Verify the success of the data purge by viewing the Data Purging Audit report Related Topic Cisco ISE Admin Groups Access Levels Permissions and Restrictions Next Steps Proceed with one of the of the following tasks e Log Collection page 26 12 e Performing an On Demand Backup page 13 4 Cisco Identity Services Engine User Guide Release 1 2 oL 26134 01 26 31 Chapter 26 Monitoring and Troubleshooting Hs Monitoring Database Cisco Identity Services Engine User Guide Release 1 2 ka OL 26134 01
9. standard reports that you can use to analyze trends and monitor system performance and network activities You can customize reports in various ways and save t for future use OL 26134 01 Cisco Identity Services Engine User Guide Release 1 2 Chapter 26 Monitoring and Troubleshooting Hs Monitoring and Troubleshooting Service in Cisco ISE Cisco ISE Dashboard The Cisco ISE dashboard or home page is the landing page that appears after you log in to the Cisco ISE administration console The dashboard is a centralized management console consisting of metric meters along the top of the window with dashlets below Dashboard s real time data provides an at a glance status of the devices and users that are accessing your network as well as the system health overview Note You must have Adobe Flash Player installed on the Administration node to be able to view the dashlets and metric meters on the dashboard The dashboard shows the activity on the Network Privilege Framework NPF and provides detailed information on the various components The NPF is composed of the three tiers outlined in Table 26 1 Table 26 1 NPF Tiers Tier Specifications 1 Access control based on identity using 802 1x MAC authentication bypass MAB the Cisco ISE Profiler service 2 Access control based on identity using 802 1x MAB Profiler guest provisioning of the Network Admission Control NAC manager central web authenticatio
10. 00s Ensure that your NTP server is working properly and use the ntp server lt servername gt CLI command to restart the NTP service and fix the time gap NTP Sync Failure All the NTP servers configured on this node are unreachable Execute show ntp command from the CLI for troubleshooting Ensure that the NTP servers are reachable from Cisco ISE If NTP authentication is configured ensure that the key ID and value matches with that of the server Operations DB Purge Failed Unable to purge older data from the operations database This could occur if M amp T nodes are busy Check the Data Purging Audit report and ensure that the used_space is lesser than the threshold_space Login to M amp T nodes using CLI and perform the purge operation manually Patch Failure A patch process has failed on the server Re install the patch process on the server Patch Success A patch process has succeeded on the server Profiler SNMP Request Failure Either the SNMP request timed out or the SNMP community or user authentication data is incorrect Ensure that SNMP is running on the NAD and verify that SNMP configuration on Cisco ISE matches with NAD Replication Failed The secondary node failed to consume the replicated message Login to the Cisco ISE GUI and perform a manual syncup from the deployment page De register and register back the affected Cisco ISE node OL 26134
11. GT comparison Related Topics Device SGT Settings page B 9 Obtaining Additional Troubleshooting Information Cisco ISE allows you to download support and troubleshooting information from the Admin portal You can use the support bundle to prepare diagnostic information for the Cisco Technical Assistance Center TAC to troubleshoot problems with Cisco ISE Note The support bundles and debug logs provide advanced troubleshooting information for TAC and are difficult to interpret You can use the various reports and troubleshooting tools that Cisco ISE provides to diagnose and troubleshoot issues that you are facing in your network See Troubleshooting Network Access Issues section on page 26 17 for more information This section contains the following topics e Cisco ISE Support Bundle page 26 25 e Cisco ISE Debug Logs page 26 27 Cisco ISE Support Bundle You can configure the logs that you want to be part of your support bundle For example you can configure logs from a particular service to be part of your debug logs See the Debug Log Configuration Options section on page 12 7 for more information The logs that you can download are categorized as follows e Full configuration database The Cisco ISE configuration database is downloaded in a human readable XML format When you are trying to troubleshoot issues you can import this database configuration in another Cisco ISE node to recreate the scenario e De
12. Related Topics e Execute Network Device Command Settings page B 5 e Progress Details Settings page B 10 e Results Summary page B 11 Troubleshooting Network Device Configuration Issues Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 You can use this diagnostic tool to evaluate the configuration of a network device and identify any configuration problems The Expert Troubleshooter compares the configuration of the device with the standard configuration Choose Operations gt Troubleshoot gt Diagnostic Tools gt General Tools gt Evaluate Configuration Validator Enter the Network Device IP address of the device whose configuration you want to evaluate and specify other fields as necessary Select the configuration options to compare against the recommended template Click Run Click User Input Required and modify the fields as necessary Check the check boxes next to the interfaces that you want to analyze and click Submit Click Show Results Summary Related Topics e Evaluate Configuration Validator Settings page B 5 e Progress Details Settings page B 10 e Results Summary page B 11 Troubleshooting Endpoint Posture Failure Step 1 Step 2 Step 3 The Posture Troubleshooting tool helps you find the cause of a posture check failure to identify the following e Which endpoints were successful in posture and which were not e If an endpoint failed in posture what steps failed in the posture proces
13. affic Step 5 Step 6 Step 7 In the Filter text box enter a boolean expression on which to filter Standard tcpdump filter expressions are supported such as the following host 10 0 2 1 and port 1812 Click Start to begin monitoring the network Click Stop when you have collected a sufficient amount of data or wait for the process to conclude automatically after accumulating the maximum number of packets which is 500 000 Related Topics e TCP Dump Settings page B 7 e Saving a TCP Dump File page 26 22 e Policy Service Node Not Passing Traffic page G 7 Saving a TCP Dump File Step 1 Step 2 Step 3 Step 4 You can save a TCP dump file to use for troubleshooting purposes Before You Begin You should have successfully completed Using TCP Dump to Monitor Network Traffic page 26 21 Choose Operations gt Troubleshoot gt Diagnostic Tools gt General Tools gt TCP Dump Choose a Format from the drop down list Human Readable is the default Click Download navigate to the desired location and then click Save To get rid of the previous dump file without saving it first click Delete You can also access TCPdump through the Cisco ISE CLI For more information refer to the Cisco Identity Services Engine CLI Reference Guide Release 1 2 Comparing Unexpected SGACL for an Endpoint or User Step 1 Step 2 Step 3 Step 4 For devices that are enabled with the Security Group Access solution an SGACL is assigned for ev
14. appings and enter the common connection parameters Click Submit OL 26134 01 Cisco Identity Services Engine User Guide Release 1 2 Chapter 26 Monitoring and Troubleshooting HZ TCP Dump Utility to Validate the Incoming Traffic Step7 Click Show Results Summary to view the diagnosis and resolution steps Related Topics e SXP IP Mappings page B 8 Troubleshooting Connectivity Issues in an SGA Enabled Network with IP SGT Mappings Step 1 Step 2 Step 3 Step 4 Step 5 For devices that are enabled with the Security Group Access solution each user is assigned an SGT value through RADIUS authentication When an endpoint or a user cannot reach a network resource this tool validates the IP address and SGT mapping to see that the right IP address and SGT binding is established The IP User SGT diagnostic tool connects to the network device with the IP address that you provide and obtains a list of all IP SGT assignments on the network device It then checks the RADIUS authentication and accounting records for each IP SGT pair to find out the IP SGT User value that is assigned most recently Finally it displays the IP SGT pairs in a tabular format and identifies whether the SGT values that were most recently assigned and those that are on the device are the same or different Choose Operations gt Troubleshoot gt Diagnostic Tools gt Security Group Access Tools gt IP User SGT Enter the information in the
15. at the MDM server API version is the same as what is configured in Cisco ISE Update Cisco ISE MDM server configuration if needed External MDM Server Connection Failure Connection to the external MDM server failed Ensure that the MDM server is up and Cisco ISE MDM API service is running on the MDM server Cisco Identity Services Engine User Guide Release 1 2 OL 26134 01 Chapter 26 Monitoring and Troubleshooting Table 26 2 Alarm Name Cisco ISE Alarms continued Alarm Description Cisco ISE Alarms Alarm Resolution External MDM Server Response Error External MDM Server response error Ensure that the Cisco ISE MDM API service is properly running on the MDM server Firmware Update Required A firmware update is required on this host Contact Cisco Technical Assistance Center to obtain firmware update Insufficient Virtual Machine Resources Virtual Machine VM resources such as CPU RAM Disk Space or IOPS are insufficient on this host Ensure that a minimum requirements for the VM host as specified in the Cisco ISE Hardware Installation Guide No Configuration Backup Scheduled No Cisco ISE configuration backup is scheduled Create a schedule for configuration backup NTP Service Failure The NTP service is down on this node This could be because there is a large time difference between NTP server and Cisco ISE node more than 10
16. bug logs Captures bootstrap application configuration run time deployment public key infrastructure PKI information and monitoring and reporting Debug logs provide troubleshooting information for specific Cisco ISE components See the Cisco ISE Debug Logs section on page 26 27 for more information To enable debug logs see Chapter 12 Logging If you do not enable the debug logs all the informational messages INFO will be included in the support bundle e Local logs Contains syslog messages from the various processes that run on Cisco ISE OL 26134 01 Cisco Identity Services Engine User Guide Release 1 2 Chapter 26 Monitoring and Troubleshooting HZ Obtaining Additional Troubleshooting Information amp e Core files Contains critical information that would help identify the cause of a crash These logs are created when the application crashes and includes heap dumps e Monitoring and reporting logs Contains information about alerts and reports e System logs Contains Cisco Application Deployment Engine ADE related information You can download these logs from the Cisco ISE CLI by using the backup logs command For more information refer to the Cisco Identity Services Engine CLI Reference Guide Release 1 2 Note For Inline Posture nodes you cannot download the support bundle from the Admin portal You must use the backup logs command from the Cisco ISE CLI to download logs for Inl
17. canTime 0 cafSessionStatus Export Results 303319 Session Removal from the Directory Sessions are cleaned from the session directory on the Monitoring and Troubleshooting node as follows e Terminated sessions are cleaned 15 minutes after termination e If there is authentication but no accounting then such sessions are cleared after one hour e All inactive sessions are cleaned after seven days Related Topic Global Search for Endpoints page 26 14 Troubleshooting Network Access Issues You can troubleshoot network access for a specific user device or search criteria based on attributes that are related to the authentication requests You do this by running an Authentication Summary report Step1 Choose Operations gt Reports gt Authentication Summary Report Step2 Filter the report for Failure Reasons Cisco Identity Services Engine User Guide Release 1 2 OL 26134 01 EZ Chapter 26 Monitoring and Troubleshooting Diagnostic Troubleshooting Tools Step 3 Review the data in the Authentication by Failure Reasons section of the report to troubleshoot your network access problem amp Note As the Authentication Summary report collects and displays the latest data corresponding to failed or passed authentications the contents of the report appear after a delay of a few minutes Related Topics e Troubleshooting Unexpected RADIUS Authentication Results page 26 18 e Running and Viewing
18. ch Also displays the matching entries as additional information Troubleshooting Connectivity Issues in an SGA Enabled Network with SXP IP Mappings Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 In a deployment where Security Exchange Protocol SXP is used and an endpoint or a user cannot reach a network resource this tool validates the IP address and SGT mapping to see that the right IP address and SGT binding is established Security Group Access devices communicate with their peers and learn their SGT values The SXP IP Mappings diagnostic tool connects to the device whose IP address you provide and lists the IP addresses of the peer devices and SGT values You must select one or more of the device peers This tool connects to each of the peers that you select and it obtains their SGT values to verify that these values are the same as the values that it accessed earlier Choose Operations gt Troubleshoot gt Diagnostic Tools gt Security Group Access Tools gt SXP IP Mappings Enter the network device IP address of the network device and click Select Click Run and then click User Input Required and modify the necessary fields The Expert Troubleshooter retrieves Security Group Access SXP connections from the network device and again prompts you to select the peer SXP devices Click User Input Required and enter the necessary information Check the check box of the peer SXP devices for which you want to compare SXP m
19. ction on page 12 7 and Configuring Debug Log Severity Levels section on page 12 7 e Downloading Debug Logs page 26 28 Cisco ISE Components and the Corresponding Debug Logs Table 26 3 provides a list of components and the corresponding debug logs that it generates Table 26 3 Components and Corresponding Debug Logs Component Debug Log Active Directory ad_agent log CacheTracker ise tracking log Entity Definition Framework EDF ise edf log JMS ise psc log License ise psc log NotificationTracker ise tracking log Replication Deployment replication log Replication JGroup replication log ReplicationTracker ise tracking log RuleEngine Attributes ise psc log RuleEngine Policy IDGroups ise psc log accessfilter ise psc log admin infra ise psc log boot starp wizard ise psc log OL 26134 01 Cisco Identity Services Engine User Guide Release 1 2 Chapter 26 Monitoring and Troubleshooting Obtaining Additional Troubleshooting Information Table 26 3 Components and Corresponding Debug Logs continued Component gt Debuglog cisco mnt ise psc log client ise psc log cpm clustering ise psc log cpm mnt ise psc log epm pdp ise psc log epm pip ise psc log eps ise psc log ers ise psc log guest ise psc log guestauth ise psc log guestportal ise psc log identity store AD ise p
20. cuarten LO Monitoring and Troubleshooting The Operations tab on the Cisco Identity Services Engine ISE home page also known as the dashboard provides integrated monitoring reporting alerting and troubleshooting all from one centralized location This chapter describes monitoring and troubleshooting functions and tasks and contains the following sections amp Monitoring and Troubleshooting Service in Cisco ISE page 26 1 Device Configuration for Monitoring page 26 3 Cisco ISE Alarms page 26 5 Troubleshooting Network Access Issues page 26 17 Obtaining Additional Troubleshooting Information page 26 25 Monitoring Database page 26 29 Note For a list of inherent known issues and workarounds associated with monitoring and troubleshooting refer to the Release Notes for the Cisco Identity Services Engine Release 1 2 Monitoring and Troubleshooting Service in Cisco ISE The Monitoring and troubleshooting service is a comprehensive identity solution for all Cisco ISE run time services and uses the following components Monitoring Provides a real time presentation of meaningful data representing the state of access activities on a network This insight allows you to easily interpret and affect operational conditions Troubleshooting Provides contextual guidance for resolving access issues on networks You can then address user concerns and provide a resolution in a timely manner Reporting Provides a catalog of
21. ditions For certain alarms you can configure thresholds like maximum failed attempts for Excessive Failed Attempts alarm or maximum disk utilization for High Disk Utilization alarm Choose Administration gt System gt Settings gt Alarm Settings Select an alarm from the list of default alarms and click Edit Select Enable or Disable Configure alarm threshold if applicable Click Submit Related Topics e Cisco ISE Alarms page 26 5 e Configuring the SMTP Server to Support Notifications page 6 5 Monitoring Alarms Step 1 Step 2 Step 3 Step 4 Step 5 Cisco ISE provides system alarms which notify you whenever any critical system condition occurs Alarms that are generated by Cisco ISE are displayed in the Alarm dashlet These notifications automatically appear in the alarm dashlet The Alarm dashlet displays a list of recent alarms which you can select from to view the alarm details You can also receive notification of alarms through e mail and syslog messages Go to the Cisco ISE Dashboard Click on an alarm in the Alarms dashlet A new window opens with the alarm details and a suggested action Click Refresh to refresh the alarms Click Acknowledge to acknowledge selected alarms You can select the alarms by clicking the check box available prior to the timestamp This reduces the alarm counters number of times an alarm is raised when marked as read Click the Details link corresponding to the alarm that you se
22. e the problem and a troubleshooting summary click Done Related Topics e RADIUS Authentication Troubleshooting Settings page B 4 e Progress Details Settings page B 10 e Results Summary page B 11 e RADIUS Accounting Packets Attributes Not Coming from Switch page G 6 e RADIUS Server Error Message Entries Appearing in Cisco ISE page G 19 e RADIUS Server Connectivity Issues No Error Message Entries Appearing in Cisco ISE page G 20 Executing 10S Show Commands to Check Configuration Step 1 Step 2 Step 3 Step 4 Step 5 The Execute Network Device Command diagnostic tool allows you to run the show command on any network device The results are exactly what you would see on a console and can be used to identify problems in the configuration of the device You can use it when you suspect that the configuration is wrong you want to validate it or if you are just curious about how it is configured Choose Operations gt Troubleshoot gt Diagnostic Tools gt General Tools gt Execute Network Device Command Enter the information in the appropriate fields Click Run to execute the command on the specified network device Click User Input Required and modify the fields as necessary Click Submit to run the command on the network device and view the output OL 26134 01 Cisco Identity Services Engine User Guide Release 1 2 Chapter 26 Monitoring and Troubleshooting HZ Diagnostic Troubleshooting Tools
23. ears Review the following information for the processes that are running on the network e Name of the process e CPU and memory utilization e Time since process started running The color of the system status icon indicates the health of your system e Green Healthy e Yellow Warning e Red Critical e Gray No information Related Topics e Cisco ISE Monitoring Dashlets Not Visible with Internet Explorer 8 page G 15 OL 26134 01 Cisco Identity Services Engine User Guide Release 1 2 Chapter 26 Monitoring and Troubleshooting Hs Monitoring Network Authentications Monitoring Network Authentications Step 1 Step 2 Step 3 Step 4 You can view the passed and failed network authentications from the Authentications dashlet It provides data on the user or type of device location and the identity group to which the user or device belongs The sparklines along the top of the dashlet represent distribution over the last 24 hours and the last 60 minutes Go to the Cisco ISE Dashboard Expand the Authentications dashlet A detailed real time report appears Review the information for the users or devices that are authenticated on the network Expand the data categories for more information Determining Profiler Activity and Profiled Endpoints Step 1 Step 2 Step 3 Step 4 The Profiled Endpoint dashlet focuses on the endpoints on the network that have matched profiles providing profile data for each endpoin
24. ection on page B 1 You can choose to view all of the columns or to display only selected data columns After selecting the columns that you want to appear you can save your selections Monitoring Live Authentications Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Step 8 The Live Authentications page provides a tabular account of recent RADIUS authentications in the order in which they happen The last update shown at the bottom of the Live Authentications page shows the date of the server time and timezone Choose Operations gt Authentications Select a time interval from the drop down list to change the data refresh rate Click the Refresh icon on the Live Authentications menu bar to manually update the data Choose an option from the Show drop down list to change the number of records that appear Choose an option from the within drop down list to specify a time interval Click Add or Remove Columns and choose the options from the drop down list to change the columns that are shown Click Show Live Sessions to view live RADIUS sessions You can use the dynamic Change of Authorization CoA feature for the Live Sessions that allows you to dynamically control active RADIUS sessions You can send reauthenticate or disconnect requests to a Network Access Device NAD Click Save at the bottom of the drop down list to save your modifications Related Topics e Recent RADIUS Authentications page B 1 e RADIUS Accou
25. ed information Cisco Identity Services Engine User Guide Release 1 2 264 OL 26134 01 Chapter 26 Monitoring and Troubleshooting Step 3 Step 4 Cisco ISE Alarms Alarms notify you of critical conditions on a network and are displayed in the Alarms dashlet They also provide information on system activities such as data purge events You can configure how you want to be notified about system activities or disable them entirely You can also configure the threshold for certain alarms Expand the data categories for more information Cisco ISE Alarms W Expand the Posture Compliance dashlet A detailed real time report appears Alarms do not have an associated schedule and are sent immediately after an event occurs At any given point in time only the latest 15 000 alarms are retained If the event re occurs then the same alarms are suppressed for a minimum duration of two hours During the time that the event re occurs depending up on the trigger it may take up to three hours for the alarms to re appear Table 26 2 lists all the Cisco ISE alarms descriptions and their resolution Table 26 2 Alarm Name Cisco ISE Alarms Alarm Description Alarm Resolution Administrative and Operational Audit Management Administrator account Locked Disabled Administrator account is locked or disabled due to password expiration or incorrect login attempts For more details refer to the administrator pas
26. ery source and destination SGT pair based on the egress policy matrix that is configured in Cisco ISE You can use this tool when there is an unexpected SGACL for an endpoint or a user Choose Operations gt Troubleshoot gt Diagnostic Tools gt Security Group Access Tools gt Egress SGACL Policy Enter the Network Device IP address of the Security Group Access device whose SGACL policy you want to compare Click Run Click User Input Required and modify the fields as necessary Cisco Identity Services Engine User Guide Release 1 2 ka OL 26134 01 Chapter 26 Monitoring and Troubleshooting Step 5 Step 6 TCP Dump Utility to Validate the Incoming Traffic Hi Click Submit Click Show Results Summary to view the diagnosis and suggested resolution steps Related Topics e Progress Details Settings page B 10 e Results Summary page B 11 Egress Policy Diagnostic Flow The egress policy diagnostic tool uses the following process for its comparison 1 Connects to the device with the IP address that you provided and obtains the access control lists ACLs for each source and destination SGT pair 2 Checks the egress policy that is configured in Cisco ISE and obtains the ACLs for each source and destination SGT pair 3 Compares the SGACL policy that is obtained from the network device with the SGACL policy that is obtained from Cisco ISE 4 Displays the source and destination SGT pair if there is a mismat
27. figuring the SMTP Server to Support Notifications page 6 5 Cisco Identity Services Engine User Guide Release 1 2 ca OL 26134 01 Chapter 26 Monitoring and Troubleshooting Live Authentications W Live Authentications You can monitor recent RADIUS authentications as they happen from the Live Authentications page The page displays the top 10 RADIUS authentications in the last 24 hours This section explains the functions of the Live Authentications page The Live Authentications page shows the live authentication entries corresponding to the authentication events as they happen In addition to authentication entries this page also shows the live session entries corresponding to the events You can also drill down the desired session to view a detailed report corresponding to that session When a single endpoint authenticates successfully two entries appear in the Live Authentications page one corresponding to the authentication record and another corresponding to the session record pulled from session live view Subsequently when the device performs another successful authentication the repeat counter corresponding to the session record is incremented The Repeat Counter that appears in the Live Authentications page shows the number of duplicate radius authentication success messages that are suppressed The Live Authentication data categories that are shown by default are described in Recent RADIUS Authentications s
28. g Provides watchdog messages e pki log Provides the third party crypto library logs e iseLocalStore log Provides logs about the local store files e ad_agent log Provides Microsoft Active Directory third party library logs e catalina log Provides third party logs Related Topic e Cisco ISE Admin Groups Access Levels Permissions and Restrictions e Debug Log Configuration Options section on page 12 7 Monitoring Database The rate and amount of data that is utilized by Monitoring functions requires a separate database on a dedicated node that is used for these purposes Like Policy Service Monitoring has a dedicated database that requires you to perform maintenance tasks such as the topics covered in this section e Back Up and Restore of the Monitoring Database page 26 29 e Monitoring Database Purge page 26 30 e Log Collection page 26 12 Back Up and Restore of the Monitoring Database Monitoring database handles large volumes of data Over time the performance and efficiency of the monitoring node depends on how well you manage that data To increase efficiency we recommend that you back up the data and transfer it to a remote repository on a regular basis You can automate this task by scheduling automatic backups OL 26134 01 Cisco Identity Services Engine User Guide Release 1 2 Chapter 26 Monitoring and Troubleshooting Hs Monitoring Database amp Note You should not perform a bac
29. ine Posture nodes If you choose to download these logs from the Admin portal you can do the following e Download only a subset of logs based on the log type such as debug logs or system logs e Download only the latest n number of files for the selected log type This option allows you to control the size of the support bundle and the time taken for download Monitoring logs provide information about the monitoring reporting and troubleshooting features Related Topic Downloading Support Bundles page 26 26 Downloading Support Bundles Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 You can download the support bundle to your local computer as a simple tar gpg file The support bundle will be named with the date and time stamps in the format ise support bundle_ise support bundle mm dd yyyy hh mm tar gpg The browser prompts you to save the support bundle to an appropriate location You can extract the content of the support bundle and the view the README TXT file which describes the contents of the support bundle as well as how to import the contents of the ISE database if it is included in the support bundle Before You Begin You must have Super Admin or System Admin privileges to perform the following task Choose Operations gt Troubleshoot gt Download Logs gt Appliance node list Click the node from which you want to download the support bundles In the Support Bundle tab choose the parameters that you want to
30. itoring Database The Cisco ISE monitoring service collects and stores data in a specialized monitoring database The rate and amount of data utilized to monitor network functions may require a node dedicated solely to monitoring If your Cisco ISE network collects logging data at a high rate from Policy Service nodes or network devices a Cisco ISE node dedicated to monitoring is recommended To manage the information stored in the Monitoring database you are required to perform full and incremental backups of the database This includes purging unwanted data and then restoring the database Related Topic Monitoring Database page 26 29 Device Configuration for Monitoring The Monitoring node receives and uses data from devices on the network to populate the dashboard display To enable communication between the Monitoring node and the network devices switches and Network Access Devices NADs must be configured properly For information on how to configure these devices see Configure NADs for ISE Monitoring page G 40 Monitoring Network Process Status Step 1 Step 2 Step 3 You can view process status for the network from the Cisco ISE dashboard using the System Summary dashlet For example when processes like the application server or database fail an alarm is generated and you can view the results using the System Summary dashlet Go to the Cisco ISE Dashboard Expand the System Summary dashlet A detailed real time report app
31. ize If the disk usage is greater than 90 percent another alarm is generated A purge process runs creating a status history report that you can view by choosing Operations gt Reports gt Deployment Status gt Data Purging Audit An information INFO alarm is generated when the purge completes e Purging is also based on the percentage of consumed disk space for the database When the consumed disk space for the monitoring database is equal to or exceeds the threshold the default is 80 percent the purge process starts This process deletes only the last seven days of monitoring data irrespective of what is configured in the Admin portal It will continue this process in a loop until the disk space is below 80 percent Purging always checks the Monitoring database disk space limit before proceeding Purging Older Monitoring Data The purging process allows you to manage the size of the Monitoring database Cisco Identity Services Engine User Guide Release 1 2 P26 30 iE OL 26134 01 Chapter 26 Monitoring and Troubleshooting Monitoring Database W Before You Begin To perform the following task you must be a Super Admin or System Admin Step1 Choose Administration gt System gt Maintenance gt Data Purging Step2 Specify the time period in months for which the data will be retained All the data prior to the specified time period will be purged For this option each month consists of 30 days The default of three
32. kup when a purge operation is in progress If you start a backup during a purge operation the purge operation stops or fails If you register a secondary Monitoring node we recommend that you first back up the primary Monitoring node and then restore the data to the new secondary Monitoring node This ensures that the history of the primary Monitoring node is in sync with the new secondary node as new changes are replicated Related Topics e Performing an On Demand Backup page 13 4 e Scheduling a Backup page 13 5 e Data Restoration Guidelines page 13 7 e Restoration of Monitoring Database page 13 10 Monitoring Database Purge The purging process allows you to manage the size of the Monitoring database by specifying the number of months to retain data during a purge The default is three months This value is utilized when the disk space usage threshold for purging percentage of disk space is met For this option each month consists of 30 days A default of three months equals 90 days Related Topics e Guidelines for Purging the Monitoring Database page 26 30 e Purging Older Monitoring Data page 26 30 Guidelines for Purging the Monitoring Database The following are some guidelines to follow relating to monitoring database disk usage e Ifthe Monitoring database disk usage is greater than 80 percent of the threshold setting critical alarm is generated indicating that the database size has exceeded the allocated disk s
33. le To save a previous dump file perform the Saving a TCP Dump File page 26 22 before you begin a new TCP Dump session Using TCP Dump to Monitor Network Traffic Step 1 Step 2 Step 3 Step 4 You can configure the TCP Dump options and then collect data from the network traffic to help you troubleshooting a network issue Before You Begin e The Network Interface drop down list in the TCP Dump page displays only the network interface cards NICs that have an IPv4 or IPv6 address configured By default all NICs are connected on a VMware and therefore NICs are configured with an IPv6 address and displayed in the Network Interface drop down list e You must have Adobe Flash Player installed on the Cisco ISE administration node to be able to view the tcpdump file Choose Operations gt Troubleshoot gt Diagnostic Tools gt General Tools gt TCP Dump Choose a Host Name as the source for the TCP Dump utility Inline Posture nodes are not supported Choose a Network Interface to monitor from the drop down list Set Promiscuous Mode by clicking the radio button to On or Off The default is On Promiscuous mode is the default packet sniffing mode in which the network interface passes all traffic to the system s CPU We recommend that you leave it set to On OL 26134 01 Cisco Identity Services Engine User Guide Release 1 2 Chapter 26 Monitoring and Troubleshooting HZ TCP Dump Utility to Validate the Incoming Tr
34. lect A new window opens with the details corresponding to the alarm that you select OL 26134 01 Cisco Identity Services Engine User Guide Release 1 2 Chapter 26 Monitoring and Troubleshooting HI Log Collection amp Note The Details link corresponding to the previous alarms that were generated prior to persona change shows no data Related Topics Cisco ISE Alarms page 26 5 Log Collection Monitoring services collect log and configuration data store the data and then process it to generate reports and alarms You can view the details of the logs that are collected from any of the servers in your deployment Related Topic Chapter 12 Logging Alarm Syslog Collection Location amp If you configure monitoring functions to send alarm notifications as syslog messages you need a syslog target to receive the notification Alarm syslog targets are the destinations where alarm syslog messages are sent You must also have a system that is configured as a syslog server to be able to receive syslog messages You can create edit and delete alarm syslog targets Note Cisco ISE monitoring requires that the logging source interface configuration use the network access server NAS IP address For information on how to configure a switch for Cisco ISE monitoring see Configure NADs for ISE Monitoring page G 40 Related Topics e Configuring Remote Syslog Collection Locations page 12 4 e Con
35. n 3 Access control based on identity and posture using 802 1x MAB Profiler guest provisioning of the NAC manager central web authentication NPF authentication and authorization generates a flow of events The events from the different sources are then collected by Cisco ISE monitoring and troubleshooting tools and summarized You can view the authentication and authorization results on the dashboard or choose to run any number of reports For more information see Chapter 27 Reporting The NPF authentication and authorization event flow uses the following process 1 NAD performs an authorization or flex authorization An unknown agentless identity is profiled with web authorization RADIUS server authenticates and authorizes the identity Authorization is provisioned for the identity at the port oF uN Unauthorized endpoint traffic is dropped User Roles and Permissions for Monitoring and Troubleshooting Capabilities Monitoring and troubleshooting capabilities are associated with default user roles The tasks you are allowed to perform are directly related to your assigned user role For more information on the user roles and their assigned permissions see Cisco ISE Admin Groups Access Levels Permissions and Restrictions Cisco Identity Services Engine User Guide Release 1 2 262 E OL 26134 01 Chapter 26 Monitoring and Troubleshooting Device Configuration for Monitoring W Data Stored in Mon
36. nting Packets Attributes Not Coming from Switch page G 6 OL 26134 01 Cisco Identity Services Engine User Guide Release 1 2 Chapter 26 Monitoring and Troubleshooting Global Search for Endpoints m Cisco Identity Services Engine User Guide Release 1 2 Global Search for Endpoints RADIUS Server Error Message Entries Appearing in Cisco ISE page G 19 RADIUS Server Connectivity Issues No Error Message Entries Appearing in Cisco ISE page G 20 Cisco ISE Active RADIUS Sessions page 27 4 Changing Authorization for RADIUS Sessions page 27 5 You can use the global search box available at the top of the Cisco ISE home page to search for endpoints You can use any of the following criteria to search for an endpoint User name MAC Address IP Address Authorization Profile Endpoint Profile Failure Reason Identity Group Identity Store Network Device name Network Device Type Operating System Posture Status Location Security Group User Type You should enter at least three characters for any of the search criteria in the Search field to display data The search result provides a detailed and at a glance information about the current status of the endpoint which you can use for troubleshooting Search results display only the top 25 entries It is recommended to use filters to narrow down the results Figure 26 1 shows an example of the search result OL 26134 01 Chapter 26 Monitoring and Tro
37. points to see the session trace information for that endpoint Figure 26 2 shows an example of the session trace information displayed for an endpoint Note The dataset used for search is based on Endpoint ID as indexes Therefore when authentication occurs it is mandatory to have Endpoint IDs for the endpoints for those authentications to include them in the search result set Cisco Identity Services Engine User Guide Release 1 2 OL 26134 01 EZH Chapter 26 Monitoring and Troubleshooting Session Trace for an Endpoint Figure 26 2 Session Trace of an Endpoint Search Results RX Session Trace Endpoint Details Search Results 10 04 15 13 48 10 04 15 13 48 10 04 15 21 12 a a Authenticated amp Authorized Disconnected Profiled PermitAccess Session lasted 0 hrs 0 Cisco Device mins j Authenticated amp Authorized PermitAccess 10 04 15 13 48 11001 Received RADIUS Access Request 11017 RADIUS created a new session 11049 Settings of RADIUS default network will be used 11027 Detected Host Lookup UseCase Service Type Call Check 10 15049 Evaluating Policy Group 15004 Matched rule 15008 Evaluating Service Selection Policy 15048 Queried PIP 1 15048 Queried PIP 15004 Matched rule 15041 Evaluating Identity Policy 15006 Matched Default Rule 15013 Selected Identity Source Internal Endpoints PAINA Lanting iin Endnaint in Tntarnal Endinainte TNCtrra 20 RR AP GR
38. s e Which mandatory and optional checks passed and failed You determine this information by filtering requests based on parameters such as username MAC address and posture status Choose Operations gt Troubleshoot gt Diagnostic Tools gt General Tools gt Posture Troubleshooting Enter the information in the appropriate fields Click Search Cisco Identity Services Engine User Guide Release 1 2 26 20 i OL 26134 01 Chapter 26 Monitoring and Troubleshooting Step 4 TCP Dump Utility to Validate the Incoming Traffic Hi To find an explanation and determine a resolution for an event select the event in the list and click Troubleshoot Related Topics e Posture Troubleshooting Settings page B 6 e Progress Details Settings page B 10 e Results Summary page B 11 TCP Dump Utility to Validate the Incoming Traffic A This is a tool to sniff the packet when you want to examine that the expected packet really reached a node For example when there is no incoming authentication or log indicated in the report you may suspect that there is no incoming traffic or that the incoming traffic cannot reach Cisco ISE In such cases you can run this tool to validate This section shows you how to use the TCP Dump feature and covers the following topics e Using TCP Dump to Monitor Network Traffic page 26 21 e Saving a TCP Dump File page 26 22 Caution Starting a TCP Dump automatically deletes a previous dump fi
39. s from the Cisco ISE node Ensure that Cisco ISE nodes are up and running Ensure that Cisco ISE nodes are able to communicate with the monitoring nodes High Authentication Latency Cisco ISE system is experiencing high authentication latency Check if the system has sufficient resources Check the actual amount of work on the system for example number of authentications profiler activity etc Add additional server to distribute the load High Disk I O Utilization Cisco ISE system is experiencing high disk I O utilization Check if the system has sufficient resources Check the actual amount of work on the system for example number of authentications profiler activity etc Add additional server to distribute the load OL 26134 01 Cisco Identity Services Engine User Guide Release 1 2 Chapter 26 Monitoring and Troubleshooting Cisco ISE Alarms Table 26 2 Cisco ISE Alarms continued Alarm Name Alarm Description Alarm Resolution High Disk Space Cisco ISE system is experiencing Check if the system has sufficient Utilization high disk utilization resources Check the actual amount of work on the system for example number of authentications profiler activity etc Add additional server to distribute the load High Load Average Cisco ISE system is experiencing high load average Check if the system has sufficient resources Check the actual amount of work on the system
40. sc log infrastructure ise psc log mdm ise psc log mdm pip ise psc log mnt alarm mnt alarm log mnt report mnt report log mydevices ise psc log nsf ise psc log nsf session ise psc log org apache ise psc log org apache cxf ise psc log org apache digester ise psc log posture ise psc log profiler profiler log provisioning ise psc log prrt JNI ise prrt log runtime AAA prrt log runtime config prrt log runtime logging prrt log sponsorportal ise psc log Swiss ise psc log Downloading Debug Logs Cisco Identity Services Engine User Guide Release 1 2 You can use this process to download and save a debug log file OL 26134 01 Chapter 26 Monitoring and Troubleshooting Step 1 Step 2 Step 3 Step 4 Monitoring Database W Before You Begin To perform the following task you must be a Super Admin or System Admin Choose Operations gt Troubleshoot gt Download Logs gt Appliance node list Click the node from which you want to download the debug logs Click the Debug Logs tab A list of debug log types and debug logs is displayed This list is based on your debug log configuration Click the log file that you want to download and save it to the system that is running your client browser You can repeat this process to download other log files as needed The following are additional debug logs that you can download from the Debug Logs page e isebootstrap log Provides bootstrapping log messages e monit lo
41. secure communication with clients Node to node communication may also be affected Replace the certificate For a trust certificate contact the issuing Certificate Authority CA For a CA signed local certificate generate a CSR and have the CA create a new certificate For a self signed local certificate use Cisco ISE to extend the expiration date You can delete the certificate if it is no longer used Certificate Request Forwarding Failed Certificate request forwarding failed Make sure that the certification request coming in matches with attributes from the sender Configuration Changed Cisco ISE configuration is updated This alarm is not triggered for any configuration change in users and endpoints Check if the configuration change is expected CRL Retrieval Failed Unable to retrieve CRL from the server This could occur if the specified CRL is unavailable Ensure that the download URL is correct and is available for the service DNS Resolution Failure DNS resolution failed on the node Check if the DNS server configured by the command ip name server is reachable If you get the alarm as DNS Resolution failed for CNAME lt hostname of the node gt then ensure that you create CNAME RR along with the A record for each Cisco ISE node External MDM Server API Version Mismatch External MDM server API version does not match with what is configured in Cisco ISE Ensure th
42. service nodes This will not impact the actual functionality of the Policy Service nodes Contact TAC for further resolution Scheduled Report Export Failure Unable to copy the exported report CSV file to configured repository Verify the configured repository If it has been deleted add it back If it is not available or not reachable reconfigure the repository to a valid one 1 Once the threshold is met the Excessive Authentication Attempts and Excessive Failed Attempts alarms are triggered The numbers displayed next to the Description column are the total number of authentications that are authenticated or failed against Cisco ISE in last 15 minutes Cisco Identity Services Engine User Guide Release 1 2 OL 26134 01 Chapter 26 Monitoring and Troubleshooting Cisco ISE Alarms W Alarms are not triggered when you add users or endpoints to Cisco ISE After you upgrade from a previous Cisco ISE release to Cisco ISE release 1 2 rules that you created in the previous release and alarms in alarms inbox will be deleted Related Topics e Enabling and Configuring Alarms page 26 11 e Configuring Remote Syslog Collection Locations page 12 4 e Configuring the SMTP Server to Support Notifications page 6 5 Enabling and Configuring Alarms Step 1 Step 2 Step 3 Step 4 Step 5 You can enable or disable Cisco ISE alarms and configure alarm notification behavior to notify you of critical con
43. sword policy Administrator password can be reset by another administrator using the GUI or CLI Backup Failed The ISE backup operation failed Check the network connectivity between Cisco ISE and the repository Ensure that e The credentials used for the repository is correct e There is sufficient disk space in the repository e The repository user has write privileges CA Server is down CA server is down Check to make sure that the CA services are up and running on the CA server CA Server is Up CA server is up A notification to inform the administrator that the CA server is up OL 26134 01 Cisco Identity Services Engine User Guide Release 1 2 Chapter 26 Monitoring and Troubleshooting W Cisco ISE Alarms Table 26 2 Alarm Name Cisco ISE Alarms continued Alarm Description Alarm Resolution Certificate Expiration This certificate will expire soon When it expires Cisco ISE may fail to establish secure communication with clients Replace the certificate For a trust certificate contact the issuing Certificate Authority CA For a CA signed local certificate generate a CSR and have the CA create a new certificate For a self signed local certificate use Cisco ISE to extend the expiration date You can delete the certificate if it is no longer used Certificate Expired This certificate has expired Cisco ISE may fail to establish
44. t For example the statistics allow you to determine the type of device its location and its IP address The sparklines along the top of the dashlet represent the peak endpoint activity over the last 24 hours or 60 minutes Go to the Cisco ISE Dashboard In the Profiler Activity dashlet hover your cursor over a stack bar or sparkline A tooltip provides detailed information Expand the data categories for more information Expand the Profiler Activity dashlet A detailed real time report appears The Profiled Endpoint dashlet represents the total number of endpoints that have been profiled on the network for the last 24 hours including those that are unknown It is not a representation of how many endpoints are currently active on the network Sparkline metrics at the top of the dashlet show time specific values for the last 24 hours and 60 minutes Checking Posture Compliance Step 1 Step 2 The Posture Compliance dashlet provides information on the users who are accessing the network and whether they meet posture compliance Data is shown on the devices that are currently connected to the network The stack bars show noncompliance statistics that are arranged according to operating system and other criteria Sparklines represent the percentage of compliant versus noncompliant posture attempts Go to the Cisco ISE Dashboard In the Posture Compliance dashlet hover your cursor over a stack bar or sparkline A tooltip provides detail
45. the authentication steps to identify the root cause Check the Cisco ISE NAD configuration for identity and secret mismatch Identity Store Cisco ISE policy service nodes are Check the network connectivity Unavailable unable to reach the configured between Cisco ISE and identity identity stores store Misconfigured Network Cisco ISE has detected too many Too many duplicate RADIUS Device Detected RADIUS accounting information from NAS accounting information has been sent to ISE from NAS Configure NAS with accurate accounting frequency Misconfigured Supplicant Detected Cisco ISE has detected mis configured supplicant on the network Ensure that the configuration on Supplicant is correct No Accounting Start Cisco ISE policy service nodes have authorized a session but did not receive accounting start from the network device Ensure that RADIUS accounting is configured on the network device Check the network device configuration for local authorization mw Cisco Identity Services Engine User Guide Release 1 2 OL 26134 01 Chapter 26 Monitoring and Troubleshooting Table 26 2 Alarm Name Cisco ISE Alarms continued Alarm Description Cisco ISE Alarms Alarm Resolution RADIUS Request Dropped The authentication accounting request from a NAD is silently discarded This may occur due to unknown NAD mismatched shared secrets or invalid packet content per
46. ubleshooting Session Trace for an Endpoint W Figure 26 1 Search Result For Endpoints Search Rests x 27 conneced Ofaa 238 Dsccoenecies 265 Tota Distribution Unknown D G gt I Authorwation Profite 12 4 oann 24 07 29 FAC0C gt gt ial Endpoint Pro e 11 H Fatwe Re Unknown E 9 gt W dentty Gop Q serv gt v egy a OB Wireless eu Unknown amp leno 21 Q rostjeshadoWw 4 gt be btemnal Endpoints 2 a aes Wr gt Ei Network Device gt ij Network Device Type 2 Appie Device EJ QE i Cperasng Systom a pawak HOS881 0C 7ATF gt gt fi Posnare Stans 4 dara ae gt E Starity Group 1 Unknown amp Ei User Type 2 Q Aobran 24 77 90 3479 gt By EIE Wirekss W WLOprePosture Hakaswun M Export Resuks 303322 You can use any of the properties in the left panel to filter the results You can also click on any endpoint to see more detailed information about the endpoint such as e Session trace e Authentication details e Accounting details e Posture details e Profiler details e Client Provisioning details e Guest accounting and activity Related Topic Session Trace for an Endpoint page 26 15 Session Trace for an Endpoint You can use the global search box available at the top of the Cisco ISE home page to get session information for a particular endpoint When you search with a criteria you get a list of endpoints Click on any of these end
47. user to have a certain level of privileges and the user did not have those privileges e Searching RADIUS authentications based on Username Endpoint ID Network Access Service NAS IP address and reasons for authentication failure for troubleshooting Cisco ISE displays authentications only for the system current date Cisco Identity Services Engine User Guide Release 1 2 OL 26134 01 Chapter 26 Monitoring and Troubleshooting Diagnostic Troubleshooting Tools W e Searching RADIUS authentications based on NAS Port for troubleshooting Cisco ISE displays all NAS Port values since the beginning of the previous month to the current date Note Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Step 8 When searching RADIUS authentications based on NAS IP address and Endpoint ID fields a search is first performed in the operational database and then in the configuration database Choose Operations gt Troubleshoot gt Diagnostic Tools gt General Tools gt RADIUS Authentication Troubleshooting Specify the search criteria in the fields as needed Click Search to display the RADIUS authentications that match your search criteria Select a RADIUS authentication record from the table and click Troubleshoot Click User Input Required modify the fields as needed and then click Submit Click Done Click Show Results Summary after the troubleshooting is complete To view a diagnosis the steps to resolv

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