Home

TracVision TV3 User's Guide

Contents

1. 71 Status Information on the Home 73 TV Hub Status Indicators esee 75 AutoSwitch Status Indicator eeeeennne 77 Error Messages tactu E d 78 SV SION LOUS 81 System INTORIMAUOI nde petet Deed repe 83 Technical Support mnm cdd c dtu enon LI UMS 84 TracVision User s Guide Troubleshooting Basic Checks If you are experiencing a problem receiving satellite TV with your TracVision system first check the following Check the System Status Information Check the status indicators in the upper left corner of the Home page of the web interface or check the three lights on the front of the TV Hub itself All three should be lit solid green See TV Hub Status Indicators on page 75 for details Also look for an error message on the Home page see Error Messages on page 78 Check for Satellite Signal Blockage If the antenna is continuously searching for the satellite check the area around the antenna for blockage The antenna needs an unobstructed view of the sky to receive satellite signals See Avoiding Blockage on page 12 for details Excessive dirt on the radome and severe weather can also affect reception If there
2. cce eereerennenn 32 TracVision User s Guide Receiver Settings Configuring a Linear Receiver for Automatic Switching 35 Finding the IP Address of a DIRECTV Receiver 36 Allowing External Access on a DIRECTV Receiver 37 Setting the Dish Type on a DIRECTV Receiver 38 Running a Check Switch Test on a DISH Network or Bell ROC CIV GL ise a 40 Activating Your Receiver s eese 43 Satellite Settings Selecting a Single Satellite 47 Creating a New Satellite sees 48 Selecting a Satellite Group eeseeesessss 49 Creating a New Satellite 51 Changing Satellites in a Group esses 53 Changing Satellite Tracking Parameters 54 Switching Satellites Automatic Satellite Switching Linear DISH Network ngu p me 59 Setting Up a Linear Receiver for Automatic Switching 60 Setting Up a DISH Network Bell TV Receiver for Automatic Switching esee 61 Setting Up IP AutoSwitch
3. eeeeeseeeeeeeeeeee nennen 97 TracVision User s Guide Introduction m 1 Introduction This section provides important safety information you need to know before using the system It also provides an overview of the system and its documentation Contents Documentation Overview eeeeeeeee nennen nennen nnn nnn nnn nnn nnn nnn 3 Important Safety Information eese 4 System OVER MIG W ss ue ctun utut 5 i Documentation Overview TracVision TV3 User s Guide Introduction The information provided here contains complete operation configuration and troubleshooting details for your TracVision system Icons Used The documentation for this product uses the following icon Icon Description This is a danger warning or caution notice Be sure to read these carefully to avoid injury Related Documentation In addition to the Help accessible from the TV Hub s web interface the following documents are provided with your TracVision system Document Description Installation Guide Complete installation instructions Quick Start Guide Handy quick reference guide with basic operating instructions Installation Checklist Form that the installer must return to validate the quality of the installation Mounting Templates Template
4. Figure 8 8 Remote Access 7 Internet Diagnostic Data TRAOV aloON TracVision System KVH Technical Support TracVision TV3 User s Guide Maintenance 9 Maintenance This section explains how to perform preventive maintenance to keep the system in tip top shape It also explains how to update the software and satellite library and restart system components Contents Preventive Maintenance ionem roti veyevareceateanevecevacesteaseyarezacseeds 87 Updating the Satellite 88 Updating the Software 4 eeseseeeeeeeeee eene enne nennen nnn nnns 90 Corrective rtt ptite 92 Restarting WS Tel ll 93 TracVision TV3 User s Guide Maintenance Preventive Maintenance The following tasks should be performed periodically to help maintain peak performance Vacuum the vents on the TV Hub Air needs to flow through these vents to cool the electronic components and prevent overheating Figure 9 1 Vents on TV Hub Clean the outside of the antenna with fresh water to remove grime Dirt buildup can affect reception of satellite signals You may use mild detergent but avoid abrasive cleansers and high pressure water e Inspect the cable connections at the TV Hub for any wear and tear Repair any damaged cables e Ensure the system is running the latest software
5. C un p mie Un gt cC m um TracVision TV3 aa D TRAGVISION dale Peat ae ZN St hat Seale User s Guide TracVision User s Guide TracVision User s Guide This user s guide provides all of the basic information you need to operate set up troubleshoot and maintain the TracVision TV3 system For detailed installation information please refer to the TracVision Installation Guide If you have any comments regarding this manual please e mail them to manuals kvh com Your input is greatly appreciated E TRAGVISION SS Technical Support North South America Australasia Phone 1 401 847 3327 E mail support kvh com Europe Middle East Africa Asia Pacific Phone 45 45 160 180 E mail support emea kvh com Part 54 1034 Rev KVHI 5 2014 Industries Inc All rights reserved NASDAQ D LISTED Trademark Information TracVision KVH and the unique light colored dome with dark contrasting baseplate are trademarks of KVH Industries Inc other trademarks are the property of their respective owners Disclaimer Every effort has been made to ensure the correctness and completeness of the material in this document No company shall be liable for errors contained herein The information in this document is subject to change without notice No warranty of any kind is made with regard t
6. on page 35 for details TracVision TV3 User s Guide Switching Satellites Setting Up a DISH Network Bell TV Receiver for Automatic Switching For automatic switching to work properly with your DISH Network or Bell TV receivers be sure to observe the following requirements e Make sure each receiver is DISH pro compatible Look for the DISH Pro logo on the box Select a preset satellite group see Selecting a Satellite Group on page 49 User defined groups are limited to manual satellite switching only e Run the TracVision Setup Wizard and initiate a Check Switch test on the receiver when prompted to do so See Running a Check Switch Test on a DISH Network or Bell TV Receiver on page 40 for details You can launch the Setup Wizard from the web interface go to Settings gt General Settings NOTE In some cases a DISH Network receiver might automatically switch from a high definition HD channel to its standard definition SD equivalent To prevent this from happening always tune to the HD only channels at the upper range of the channel list above 1000 or set up the receiver to block the SD channels from the Main Menu select Locks 5 gt Channel Locks 2 zi EE TracVision TV3 User s Guide Switching Satellites Setting Up an IP AutoSwitch Whenever you install a new IP AutoSwitch you need to add it to the Autoswitch page of the web interface Enter the IP AutoSwitch s serial number
7. type Contact KVH 275 The azimuth or elevation gyro needs to be replaced Contact KVH 276 The antenna s main board has lost accelerometer calibration data A technician should calibrate the antenna s accelerometer TracVision TV3 User s Guide Troubleshooting System Logs Two system logs are available on the Support page of the web interface to capture historical system data e Operational Log see Operational Log on page 81 Event Log see Event Log on page 82 Operational Log The Operational Log when initiated records all messages that the antenna system generates To start a new log or view the current log select Operational Log on the Support page of the web interface Then select the desired option e View Current Log This option simply opens the current Operational Log You can save this log as a text file log extension to send to a technician or KVH Technical Support e Start New Log This option deletes the current Operational Log and begins recording a new one Restart System amp Start New Log This option deletes the current Operational Log restarts the antenna and begins recording a new Operational Log This log will begin with the system s startup messages which include the results of various self test routines Figure 8 5 Operational Log Options Operational Log When initiated the Operational Log records all messages generated by the antenna system View Cur
8. At the Set Video Resolution screen select the highest video resolution that is supported by your TV Then run the resolution test and save your setting Allow the receiver to run two tests of its landline connections Ethernet and phone It probably won t detect any since the receiver is installed in a mobile environment At the Activate Receiver screen press STAR on the receiver s remote At the Setup Details screen select Point Dish Then select Check Switch The receiver now runs the Check Switch test At the Installation Summary screen make sure all of the satellites you installed in the TracVision antenna are listed OK Also be sure the switch type is DP34 If you do not see these results select Test to run another test Otherwise select Done Figure 5 5 Check Switch Test Results 13 14 15 d sh Installation Summary At the Point Dish screen select Done At the Setup Details screen select Continue Allow the receiver to run two additional tests of its landline connections zi m TracVision TV3 User s Guide Receiver Settings 16 Atthis point you may activate the receiver Call the number provided in Activating Your Receiver s on page 43 Once the receiver is activated the process is complete 17 Repeat this procedure for any additional receivers making sure you connect each receiver directly to the TV Hub as directed in step 2 When you are done reconnect all sy
9. NMEA Input If a NMEA device is connected to the TV Hub the antenna can use its GNSS position and heading data to speed up satellite acquisition Refer to the Installation Guide for details on connecting the NMEA device The current position and heading will also be displayed on the Home page of the web interface Figure 4 4 TV Hub NMEA Connection TV Hub A shown NMEA 0183 Talker TracVision User s Guide Antenna Settings To configure the system to use data from a connected NMEA device follow these steps 1 Configure your NMEA device to transmit one or more of the following NMEA 0183 messages at 4800 baud xxx Message Description HDG Heading Deviation and Variation HDM Heading Magnetic HDT Heading True OSD Own Ship Data THS True Heading and Status VHW Water Speed and Heading RMC GNSS Position Data 2 Select the NMEA source at the TracVision Setup Wizard You can launch the Setup Wizard from the web interface go to Settings gt General Settings im NIS TracVision TV3 User s Guide Antenna Settings Advanced Settings The following modes are special features that enhance the performance of the TracVision antenna You can enable disable these modes at the web interface go to Settings Advanced Settings e Sleep Mode When you are moving the antenna s motors need to run continuously to keep the antenna pointed at the satellite and lock
10. is no blockage you might be located outside the coverage area of the selected satellite Visit www kvh com footprint for details NOTE The Home page of the web interface indicates the direction in which the antenna is pointing Make Sure Your Receivers Are Set Up Properly Your satellite TV receivers might need to be configured for the desired satellite s and or operating mode Refer to Receiver Settings on page 33 for details Check Power and Cables Make sure power is applied to all system components Also make sure all cables are connected tightly Refer to the Installation Guide for wiring details Make Sure the Software and Satellite Library Are Up to Date To update the system to the latest software version refer to Updating the Software on page 90 To update the satellite library refer to Updating the Satellite Library on page 88 TracVision User s Guide Troubleshooting Adjust the LNB Skew Angle Linear Systems Only If your antenna is not equipped with automatic skew you need to manually set the antenna s LNB to the correct skew angle for the selected satellite and your current location Refer to Adjusting the LNB Skew Angle Linear Only on page 27 for details Restart the System Try restarting the system at the web interface see Restarting the System on page 93 If you cannot access the web interface turn off the TV Hub at the rear panel power switch th
11. the system and can help you identify problems quickly Figure 8 2 TV Hub Status Lights TV Hub Antenna Power Manual Automatic P _____ 3 L TRACVIBION During normal operation all three lights should be lit green The following tables explain what the different light conditions indicate If an error condition exists view the error message on the Home page of the web interface see Error Messages on page 78 NOTE During startup each status light will illuminate orange for a few seconds In addition all three status lights will alternate orange whenever a software update is in progress TV Hub Light The table below explains what the TV Hub light indicates State Description Off TV Hub is powered off or there is no power input Green TV Hub is operating normally Green Flashing TV Hub is initializing Orange Flashing TV Hub is operational but a minor error exists that you might be able to fix Red TV Hub is not operational a major error exists contact KVH Technical Support Red Flashing TV Hub is not operational a major error exists that you might be able to fix m Lr TracVision TV3 User s Guide Troubleshooting m Antenna Light The table below explains what the Antenna light indicates State Description Off No power input to the antenna Green Antenna is tracking a satellite Green fla
12. upload it to the system You can download the App for free from the Apple iTunes App Store Using a Computer with Internet Access If your computer has an Internet connection you can use that connection to download the software Follow these steps 1 Download the latest version of software onto your computer from the KVH website go to www kvh com Support Product Support Library Software Updates TracVision TV3 User s Guide Maintenance 2 Once you have downloaded the file to your computer use the same computer to access the TV Hub s web interface see Accessing the Web Interface on page 14 3 Atthe Updates page of the web interface select the antenna then select Install Update Navigate to and select the update file it has a kvh extension saved on your computer 4 Wait for the update to complete It may take up to 45 minutes NOTE The TV Hub s status lights will alternate orange while the update is in progress Figure 9 3 Antenna Software Update TV5 shown t TV5 Update Latest Software Available Software Version 0508110 available to download On Device My TV5 Antenna Software Software Version 1 00 installed TracVision TV3 User s Guide Maintenance Corrective Maintenance If a system component fails it will need to be replaced by a KVH certified technician Instructions are provided with the replacement part Important Field replaceable units should
13. version See Updating the Software on page 90 for details Also make sure the TV Hub s satellite library is up to date See Updating the Satellite Library on page 88 for details RUN Maintenance TracVision TV3 User s Guide Updating the Satellite Library je Service providers occasionally change the tracking parameters of their satellites necessitating an update to the data in the TracVision satellite library You can update your system s satellite library to the latest version at any time by downloading the file from KVH s Update server and uploading it to the TV Hub When you update the library the new version simply overwrites the previously installed version Important With the exception of user defined satellites updating the satellite library overwrites any changes you have made to the satellites tracking parameters All parameters for preset satellites revert to their factory default settings Use one of the following methods to update the satellite library Using an Onboard Network with Internet Access If the TV Hub is connected to an onboard network that has an Internet connection you can use that connection to download the library file Follow these steps 1 Connect your computer to the same network as the TV Hub 2 Atthe Updates page of the web interface select the satellite library Then select Download Update This will download the latest version of the library file onto your co
14. 4 The antenna s main board has lost communications Contact KVH 205 The antenna s azimuth motor has a power failure Contact KVH 206 The antenna s azimuth motor or limit switch failed Contact KVH 207 The antenna s elevation motor has a power failure Contact KVH 208 The antenna s elevation motor or limit switch failed Contact KVH im EE Troubleshooting TL TracVision TV3 User s Guide Error Description 222 The antenna s internal temperature exceeds acceptable limits Turn off the system and allow it to cool 223 The antenna s main board has lost gyro calibration data A technician should calibrate the antenna s gyros 226 The antenna has lost RF communications Contact KVH 227 The antenna s RF software might be corrupted Contact KVH 228 The antenna has lost RF communications Contact KVH 229 The antenna s RF software might be corrupted Contact KVH 231 The antenna s RF software might be corrupted Contact KVH 232 The antenna s RF software might be corrupted Contact KVH 241 The antenna s main board detects a power failure Contact KVH 269 The main antenna processor detects that LNB voltage is out of range Contact KVH 270 The azimuth or elevation gyro needs to be replaced Contact KVH 272 The antenna s main software does not match the antenna type Contact KVH 273 The antenna s motor software does not match the antenna
15. 62 Automatic Satellite Switching DIRECTV 63 Setting Up a DIRECTV Receiver for Automatic Switching 64 Understanding DIRECTV SWM Technology 65 Selecting Automatic Switching Mode 66 Selecting the Master 67 Manual Satellite Switching sess 68 TracVision User s Guide Troubleshooting 16 amp meu 71 Status Information on the Home 73 TV Hub Status Indicalurs ehe eoo oad cans 75 AutoSwitch Status Indicator nee 77 5 5 78 System LOGS noaa A E 81 Operational EO dc sae ac 81 ago eu 82 System Information esee ener nennen 83 Technical SUDDOFE aed 84 Maintenance Preventive Maintenance eene 87 Updating the Satellite Library eese 88 Updating the Software eene 90 Corrective S ooo des 92 Restarting the System eese 93 Specifications System Specifications
16. 72W at this time In addition due to the low elevation angle the 129W satellite cannot be Bell TV Group Preset Satellite Group Compatible Antennas Bell TV Dual 82W 91W TV5 TV6 TV1 RV1 is limited to the 91W satellite at this time TracVision TV3 User s Guide Satellite Settings Creating a New Satellite Group If there is no preset satellite group containing the satellites you want to track you can create your own custom satellite group Follow these steps 1 On the Satellites page of the web interface set Satellite Mode to Group 2 Select Create New Group 3 Choose up to four satellites from the satellite library to include in your new satellite group Important When adding linear satellites to a group be sure to consider the skew angle for each satellite if the antenna is not equipped with automatic skew In general if the satellites are greater than 10 apart in longitude you will not be able to set the LNB at a skew angle that works for all of them You might need to adjust the skew whenever you switch satellites 4 Choose a friendly name for your group so that you can easily identify it later Then save your changes 5 Toinstall the new satellite group in the antenna for tracking follow the steps in Selecting a Satellite Group on page 49 NOTE If you assign your new group the same name as an existing user defined group the new group will overwr
17. 83 4800 baud HDG HDM HDT OSD THS VHW RMC SO avalar I 9 001 31 www kvh com KVH Industries Inc World Headquarters Middletown RI U S A NASDAQ LISTED KVH Industries Pte Ltd Asia Pacific Headquarters Singapore Tel 65 6513 0290 Fax 65 6472 3469 E mail info apac kvh com KVH Industries A S EMEA Headquarters Kokkedal Denmark Tel 45 45 160 180 Fax 45 45 160 181 E mail info emea kvh com Tel 1 401 847 3327 Fax 1 401 849 0045 E mail info kvh com
18. B configure the antenna to use a NMEA input and set advanced modes on or off Contents Adjusting the LNB Skew Angle Linear Only 27 Using the Optional NMEA Input eren 30 Advanced m 32 i TracVision TV3 User s Guide Antenna Settings Adjusting the LNB Skew Angle Linear Only Unless your antenna is equipped with automatic skew you need to manually adjust the LNB s skew angle to optimize signal reception whenever you change your geographic location or select a different satellite To learn more about skew see Understanding Skew on page 29 To set the skew angle follow these steps 1 Launch theSetup Wizard from the web interface go to Settings gt General Settings 2 Unless the TracVision antenna is receiving position information from a NMEA device manually enter your current position at the Setup Wizard 3 Atthe Setup Wizard note the displayed skew angle for the selected satellite 4 Turn off the TV Hub to remove power from the TracVision antenna CAUTION For your own safety make sure the TracVision system is powered off before you perform any work on the antenna 5 Remove the Phillips head screws securing the radome to the antenna Then carefully lift the radome straight up until clear of the antenna assembly and set it aside in a safe place NOTE Do not
19. Guide Error Messages im If any of the Status indicators on the Home page of the web interface are flashing orange flashing red or solid red click on it to view the error message Figure 8 4 Example of Error Messages under Status Indicators EE TRACVISION i Menu gt ERROR 106 HUB UNABLE TO COMMUNICATE WITH ANTENNA CHECK RF1 BETWEEN ANTENNA AND ERROR 100 ANTENNA DC POWER OPEN CHECK HF1 CABLE BETWEEN ANTENNA AND TV HUB POWER HUB INPUT POWER NORMAL The table below lists all of the possible error messages Many of these faults should only be repaired by a KVH certified technician contact KVH Technical Support for assistance see Technical Support on page 84 Error Description 100 There is an open circuit in the DC power wires running between the antenna and the TV Hub The TV Hub detects no DC current feed to the antenna Check the RF1 cable between the antenna and the TV Hub 101 There is a short circuit in the DC power wires running between the antenna and the TV Hub The TV Hub detects an overload condition Check the RF1 cable between the antenna and the TV Hub 102 The TV Hub is not providing the proper DC voltage to the antenna should be 37 8 46 2 VDC Contact KVH 104 The software update file you selected is corrupt Try a new update file 105 The TV Hub is unable to read from or write to its EEPROM Contact KVH 106 The TV Hub has lost c
20. age see Status Information on the Home Page on page 73 Figure 2 5 Wireless Connection to TV Hub Web Interface NOTE If the TV Hub is connected to an onboard network you may also access the web interface over the network by entering the TV Hub s IP address in your browser You can find the IP address on the Settings page of the web interface See IT V Hub Ethernet Settings page 19 TracVision User s Guide Network Settings 3 Network Settings This section explains the various ways you can connect to the TV Hub to access the web interface It also explains how to connect the TV Hub to an onboard network Contents Connecting the TV Hub to Your Onboard Network 17 TV Hub Ethernet Settings eeeeeee nnne rne 19 Connecting to the TV Hub Using its Built in Wi Fi 20 TV Hub Wireless Settings cernens 21 Connecting Directly to the TV Hub Ethernet Port 22 Resetting Network Settings to Factory Defaults 23 TracVision User s Guide Network Settings Connecting the TV Hub to Your Onboard Network You can connect the TV Hub to an onboard local area network LAN A network connection is necessary if any of the following conditions apply You have
21. and assign it a friendly name e g Salon You can find the serial number on the bottom of the IP AutoSwitch Figure 7 2 Adding an IP AutoSwitch to the Autoswitch Page fered 140701234 TracVision TV3 User s Guide Switching Satellites Automatic Satellite Switching DIRECTV In Automatic satellite switching mode the TV Hub can accept commands from SWM compatible DIRECTV receivers to automatically switch between the 101W and 119W satellites To learn more about SWM technology see Understanding DIRECTV SWM Technology on page 65 It receives these commands via your onboard local area network LAN See Network Settings on page 15 for network setup details NOTE The 119W satellite only carries local channels for certain regions of the country You can find a list of these regions in the Setup Wizard If your locals are carried on DIRECTV s main 101W satellite you do not need to switch satellites Figure 7 3 Example of Network Connections for DIRECTV TV Hub 8 Genie Client If the receiver does not have an Ethernet port or is not MoCA enabled additional equipment may be required contact a authorized dealer distributor or KVH Technical Support for details Genie clients cannot switch satellites they can only view programming carried by the satellite that is currently selected Once your receiver is connected to the network follow the steps in Setting Up a DIRECTV Receiv
22. connected directly to the TV Hub via a single RF coax cable 3 Turn on the TracVision system and connect to the web interface see Accessing the Web Interface on page 14 Proceed through the steps of the Setup Wizard until it prompts you to run the Check Switch test If the Setup Wizard does not display automatically you can launch the Setup Wizard from the web interface go to Settings General Settings 4 Connecta TV to the receiver so you can view the receiver s onscreen menu NOTE The setup process may differ depending on service provider and receiver model Refer to your receiver owner s manual for details 5 Atthe Program Remote to Receiver screen press SAT then RECORD on the receiver s remote to begin the setup process Important If the Program Remote to Receiver screen does not appear or the screen shows Acquiring Signal instead go directly to the Point Dish screen by pressing MENU 6 1 1 on the receiver s remote Then perform steps 11 and 12 of this procedure to run a Check Switch test In the case of the Acquiring Signal screen you need to press MENU 6 1 1 while that screen is displayed Otherwise you will need to reset the receiver and try again 10 11 12 TracVision TV3 User s Guide Receiver Settings When the number for your remote control appears on the screen select Continue Wait while the receiver downloads the latest software This update may take up to 20 minutes
23. e information about Bonjour visit www apple com support bonjour NOTE In Dynamic DHCP mode the TV Hub could get assigned a different IP address whenever it is turned on If you prefer you can assign a static IP address to the TV Hub that never changes even after a reboot See TV Hub Ethernet Settings on page 19 for details Connecting the TV Hub to Your Onboard Network Using its Built in Wi Fi Although not recommended you can modify the TV Hub s wireless settings to connect to your onboard network using its Wi Fi antenna rather than using an Ethernet cable However once you change the TV Hub s wireless settings from Access Point mode to Infrastructure mode you will lose the ability to connect directly to the TV Hub using your mobile device you will always have to connect via the network See TV Hub Wireless Settings on page 21 for details TracVision User s Guide Network Settings TV Hub Ethernet Settings By default the Ethernet port of the TV Hub is configured for Dynamic mode This means that when the TV Hub is connected to an onboard network the network s router assigns it an IP address Most routers are normally configured as a DHCP dynamic host configuration protocol server NOTE On startup if the TV Hub does not detect a DHCP server within a few seconds it automatically assigns itself a static IP address 169 254 253 1 If you want to assign a specific IP address to the TV Hub you can c
24. ed onto the peak signal However if you are stationary the motors don t need to run since the antenna s orientation to the satellite doesn t change In these stationary conditions Sleep mode locks the antenna in place and shuts down the motors to conserve power and silence the antenna KVH recommends that you keep Sleep mode set to ON default setting e Sidelobe Mode This mode only applies to the TracVision TV6 model TracVision TV3 User s Guide Receiver Settings 5 Receiver Settings This section explains how to set up various types of satellite TV receivers to operate with the TracVision system Contents Configuring a Linear Receiver for Automatic Switching 35 Finding the IP Address of a DIRECTV 36 Allowing External Access on a DIRECTV 37 Setting the Dish Type on a DIRECTV 38 Running a Check Switch Test on DISH Network or Bell TV Receiver 40 Activating Your Receiver s ccce eere 43 TracVision TV3 User s Guide Receiver Settings Configuring a Linear Receiver for Automatic Switching For automatic satellite switching to work properly using the DiSEqC communication protocol you need to set up your receivers for the same satellites yo
25. en turn it back on TracVision User s Guide Troubleshooting Status Information on the Home Page The Home page of the web interface provides basic system status information as described below Figure 8 1 Home Page Manual TRACVISION end Aufamoatic Description Three status indicators match the physical status lights on the TV Hub see TV Hub Status Indicators on page 75 Current satellite switching mode Automatic or Manual Currently selected satellite satellite signal strength and general status of the antenna Tracking Searching Cable Unwrap Initializing Boot Idle Error Currently selected master receiver only shown in Automatic satellite switching mode Antenna model EN Troubleshooting BE TracVision TV3 User s Guide Item Description F Latitude longitude of your current location based on GPS input or manual entry G List of satellites currently installed in the antenna Your current true heading requires NMEA input I Direction to the satellite in relation to the bow of the vessel a green line between the antenna and the satellite indicates the antenna is tracking the satellite TracVision User s Guide Troubleshooting TV Hub Status Indicators Status lights on the Home page of the web interface and on the front of the TV Hub itself indicate the current status of
26. er for Automatic Switching on page 64 to set it up for automatic switching 63 TracVision User s Guide Switching Satellites jM Setting Up a DIRECTV Receiver for Automatic Switching During system installation your SWM compatible receivers should have been set up for you See the Installation Guide for details If you wish to add a new SWM compatible receiver follow these steps 1 Setthe receiver s Dish Type to 3 LNB and Switch Type to SWM See Setting the Dish Type on a DIRECTV Receiver on page 38 for details 2 Setup the receiver to allow external device access See Allowing External Access on a DIRECTV Receiver on page 37 for details 3 Add the new receiver to the Autoswitch page of the web interface Enter the receiver s IP address and assign it a friendly name e g Salon See Finding the IP Address of a DIRECTV Receiver on page 36 for details on how to find the receiver s IP address Figure 7 4 Adding a DIRECTV Receiver to the Autoswitch Page TIT Satin y seems cangas Understanding DIRECTV SWM Technology TracVision TV3 User s Guide Switching Satellites The TV Hub has a built in DIRECTV single wire multiswitch SWM allowing you to connect multiple SWM compatible receivers via a single coax cable At startup the SWM allocates one of eight channels to each tuner it detects on the cable Recording devices will consume more than one channel as they
27. erface via Wi Fi follow these steps 1 Select the TVHub TV Hub serial number network from your device s Wi Fi settings to connect to the TV Hub 2 Start your web browser and enter http tvhub kvh TracVision User s Guide Network Settings TV Hub Wireless Settings By default the TV Hub s wireless settings are configured for the following e Wireless Mode AP Access Point e SSID TVHub lt TV Hub serial number e IP address 172 16 0 1 e Security Mode Off You can change any of these settings at the Settings page of the web interface go to Settings Network Settings strongly advises that you select the PSK security mode and assign a unique password to prevent unauthorized access If you keep the default settings you re allowing anyone to access the TV Hub with their mobile device Important If you select Infrastructure IF mode to connect the TV Hub to your onboard network you will no longer be able to access the TV Hub s web interface directly you will have to go through the network Figure 3 4 Wireless Settings with Security Applied Wireless Settings Wireless Mode Access Point SSID TVHub 140311659 IP Address 1721601 Subnet 255 255 255 0 Gateway 1721601 Broadcast 172 16 0 1 Security Mode WPA Password 240300659 HL TracVision User s Guide Network Settings Connecting Directly to the TV Hub Ethernet Port Y
28. ernal access To allow external access on a DIRECTV receiver follow these steps NOTE A video tutorial of this procedure is available in KVH s TracVision Tutorials playlist on YouTube Internet access required 1 Press MENU on the receiver s remote control to access the onscreen menu At the main menu highlight Settings amp Help Then select Settings Highlight and select Whole Home Highlight and select External Device Set External Access to Allow At the warning message select OK Figure 5 3 External Device Settings on DIRECTV Receiver External Device Settings gt b Allow or block external devices Irom accessing your receiver ng the pre gram you are currently viewing seeing Playlist recordings External Device ns Aow Allow Current Program Recording zi 2L Receiver Settings EE TracVision TV3 User s Guide Setting the Dish Type on a DIRECTV Receiver To work with the TracVision system the DIRECTV receiver s must be set to the correct dish type for your particular configuration To set the dish type follow these steps NOTE A video tutorial of this procedure is available in KVH s TracVision Tutorials playlist on YouTube Internet access required 1 Press MENU on the receiver s remote control to access the onscreen menu 2 Atthe main menu highlight Settings amp Help Then select Settings 3 Highlight and select Satellite 4 Highlight and select Re
29. es the satellite library for service provider changes You can download the latest update from the TV Hub web interface See Updating the Satellite Library on page 88 for details Your local KVH dealer or distributor will be informed whenever an update is required NOTE You can find satellite information on the web at www lyngsat com not affiliated with To manually edit the tracking parameters of a satellite follow these steps 1 On the Satellites page of the web interface click the i information icon next to the affected satellite 2 Make the necessary changes to the tracking parameters Then save your changes Be sure to set the parameters for each polarization band Linear satellites use four combinations of polarization band Horizontal Low Horizontal High Vertical Low and Vertical High Circular satellites use two polarizations in a single band Right and Left Editable tracking parameters for any satellite are listed below Parameter Description Frequency 00000 MHz or 10700 MHz 12750 MHz Symbol Rate 1000 45000 33000 max if DVB S2 FEC Code 1 2 2 3 3 4 3 5 4 5 5 6 5 11 677 778 8 9 9 9 or 9 10 Satellite ID Hexadecimal Decoder Type 0055 Legacy DSS ODC2 Digicipher II QPSK ODVB Legacy DVB LOPSK DVB S2 QPSK L8PSK DVB S2 8PSK TOPSK Turbo QPSK T8PSK Turbo 8PSK TracVision TV3 User s Guide Satellite Settings Figure 6 6 Edit Satellite Deta
30. ess 68 im TracVision TV3 User s Guide Switching Satellites Automatic Satellite Switching Linear DISH Network or Bell TV In Automatic satellite switching mode the TV Hub can accept DiSEqC satellite change commands from linear DISH Network or Bell TV receivers that are either e Connected directly to the TV Hub s Receiver port e Equipped with an IP AutoSwitch IP AutoSwitches send DiSEqC commands via your onboard local area network LAN See Network Settings on page 15 for network setup details NOTE An IP AutoSwitch is not required for a receiver connected directly to the TV Hub because the TV Hub has a built in IP AutoSwitch Figure 7 1 IP AutoSwitch Connections RF Input To Onboard Network IP AutoSwitch Receiver Each receiver and IP AutoSwitch needs to be set up for automatic switching as explained in the following topics e Setting Up a Linear Receiver for Automatic Switching on page 60 Setting Up a DISH Network Bell TV Receiver for Automatic Switching on page 61 e Setting Up an IP AutoSwitch on page 62 LER TracVision User s Guide Switching Satellites Jw Setting Up a Linear Receiver for Automatic Switching For automatic switching to work properly with your linear receivers be sure to set up the satellites in each receiver in the same order as they are set up in the antenna See Configuring a Linear Receiver for Automatic Switching
31. ffect reception Figure 2 2 Example of Satellite Blockage Blocked TracVision User s Guide Getting Started Turning On the System To turn on your TracVision system follow these steps 1 Make sure the antenna has a clear unobstructed view of the sky 2 At the rear panel of the TV Hub set the power switch to the On position The TV Hub supplies power to the antenna Figure 2 3 Power Switch TV Hub A shown 3 Waita few minutes for system startup 4 Once the antenna finds the selected satellite all three status lights on the TV Hub should be lit green If any lights are not lit green refer to T V Hub Status Indicators on page 75 Figure 2 4 Status Lights TV Hub Antenna Power TracVision TV3 User s Guide Getting Started Accessing the Web Interface The TV Hub s web interface allows you to check system status switch satellites and master receiver update software and the satellite library and configure all aspects of the system To access the web interface using any Wi Fi enabled mobile device such as a smartphone tablet or laptop follow these steps 1 Select the TVHub TV Hub serial number network from your device s Wi Fi settings to connect to the TV Hub 2 Start your web browser and enter http tvhub kvh As long as the TV Hub is turned on and functioning properly the Home page will appear in your browser For details on the information provided on the home p
32. guration steps including satellite selection You can launch the Setup Wizard from the web interface go to Settings General Settings 1 On the Satellites page of the web interface set Satellite Mode to Group Figure 6 3 Preset Satellite Groups Example Satellite Mode LEGACY EAST ARG DISH 500 BELL TV DUAL 2 Choose a satellite group from the list This list will vary depending on your system s configuration All preset groups are listed below 10 Lr TracVision TV3 User s Guide Satellite Settings JR Linear Groups Preset Satellite Groups A B C D ee Europe 1 Hotbird Astral Astra2S Astra3 TV5 TV6 Europe 2 Astra3 Astral Hotbird Astra2S TV5 TV6 Scandinavia Astra4 Thor Hotbird Astral TV5 TV6 Automatic skew required DIRECTV Groups Preset Satellite Groups DIRECTV Dual 101W 119W Tri Am TriSat 101W 119W 95W TV5 TV6 Tri Am Dual 101W 95W TV5 TV6 DISH Network Groups Tri Americas LNB required DIRECTV U S Latin America Preset Satellite Groups Eastern Arc 61W 72W 77W TV3 TV5 TV6 Western Arc 110W 119W 129W Legacy East Arc 61W 110W 119W DISH 500 110W 119W All 72W 72W only TV3 TV5 TV6 viewed by the TV1 RV1 in the Northeast U S TVI RV1 is not compatible with the Eastern Arc or
33. gure 1 3 TV Hub TracVision User s Guide Introduction There are two versions of TV Hub TV Hub A Supplied with North American systems includes a built in DIRECTV SWM single wire multiswitch with its associated connectors on the rear panel also supports DISH Network and Bell TV services e TV Hub B Supplied with linear systems does not include DIRECTV SWM components connectors identical to TV Hub A otherwise Figure 1 4 TV Hub Versions DIRECTV U S Connectors i TracVision TV3 User s Guide Getting Started 2 Getting Started This section explains how to turn on the system for the first time and access the web interface Contents Receiving Satellite TV Signals M 11 Avoiding Blockage eese eene enne nnn nennen nnnm a nuam aamannun 12 Turning the System ed eor dee ren arde ttes 13 Accessing the Web Interface essere nennt 14 TracVision TV3 User s Guide Getting Started Receiving Satellite TV Signals Television satellites are located in fixed positions above the Earth s equator and beam TV signals down to the earth within certain regions that they serve Therefore to receive TV signals from a given satellite you must be located within that satellite s unique coverage area also known as its footprint To view the latest TracVision satellite coverage maps visi
34. iagnostics Figure 8 7 System Info System Info TV Hub Operational Log Serial Number Event Log Date Time Version Restart System Web UI Version Command Line Satellite Library Version Satellite Service Help Center Support IP DiSEqC Version IP AutoSwitch Version 140300654 2014 05 07T 21 57 54Z 0507153 521 972f7b4c34c7 42 DISH 10 221 0 3 0 16 0 19 REIN Troubleshooting TracVision TV3 User s Guide Technical Support JN The TracVision system is a sophisticated electronic device only specially trained KVH certified technicians have the tools and expertise necessary to diagnose and repair a system fault Therefore if you experience an operating problem or require technical assistance please contact KVH Technical Support North South America Australasia Phone 1 401 847 3327 E mail support kvh com Europe Middle East Africa Asia Pacific Phone 45 45 160 180 E mail support emea kvh com Please have your system serial numbers and software versions handy before you call see System Information on page 83 Remote Diagnostics If your TV Hub is connected to the Internet via an onboard network KVH Technical Support might be able to troubleshoot your system remotely over the Internet Important KVH Technical Support will guide you through the process of enabling remote diagnostics on the TV Hub Enable this connection only when requested by KVH Technical Support
35. ils Vertical Low Frequency MHz Sym bol Rate 11960 20000 FEG Gode Satellite ID 3 4 OxFFFE Decoder Type QDVB 3 Ifthe satellite is a custom user defined satellite you can change the additional parameters listed below Parameter Description Satellite Name User defined name e g User Sat 1 Region Africa Asia Australia New Zealand Central South America Europe or North America Orbital Slot Longitude of the satellite s position using the Longitude following format xxx xxE or xxx xxW leading zeros and decimal values are optional Pre Skew 90 to 90 Figure 6 7 Additional Parameters for User defined Satellite My Satellite Region Asia NOTE LNB type and local oscillator frequencies cannot be modified as they are properties of the LNB installed in the antenna LIE TracVision TV3 User s Guide Switching Satellites 7 Switching Satellites This section explains how to switch between multiple satellites installed in the antenna Contents Automatic Satellite Switching Linear DISH Network or Bell TV 59 Automatic Satellite Switching DIRECTV esses 63 Selecting Automatic Switching Mode esses 66 Selecting the Master Receiver esent 67 Manual Satellite Switching s
36. ite the older one You cannot use any of the names that are reserved for preset groups zi E Satellite Settings TracVision User s Guide Figure 6 4 Creating a New Satellite Group Edit Satellite Group Satellite Group Name My Group t A EchoStar 11 110W Slot B EchoStar 61W TracVision User s Guide Satellite Settings Changing Satellites in a Group While you cannot alter the satellites in a preset group you can change the satellites that are included in any user defined group Follow these steps to edit a user defined group 1 On the Satellites page of the web interface set Satellite Mode to Group 2 Select the group you want to modify then select Edit Group 3 Change any of the four satellites you want to replace Then save your changes Figure 6 5 Editing a Satellite Group Edit Satellite Group Satellite Group Name My Group EchoStar 11 110W Slot B EchoStar 3 61W Slot G Slot D EN Satellite Settings TracVision TV3 User s Guide Changing Satellite Tracking Parameters 30 satellite TV service provider may change a transponder frequency or other satellite parameters at any time without warning Since the antenna uses these parameters to identify and track the satellite the TV Hub allows you to change the tracking parameters of any satellite in its library NOTE regularly updat
37. ival vibration and shock specifications Dimensions 15 5 39 4 cm OD x 17 6 44 7 cm H Weight Linear dual output version 20 lbs 9 1 kg e other versions 17 lbs 7 7 kg Temperature Operating 13 F 131 F 25 C to 55 Survival 13 F to 158 F 25 C to 70 C Input power 42 VDC from TV Hub 42 W nominal Minimum EIRP 50 dBW Ku band Frequency range 10 7 to 12 75 GHz Polarizations Vertical horizontal high low band Simultaneous LHCP left hand circular polarization and RHCP right hand circular polarization LNB options Linear Universal Single e Linear Universal Dual Circular Elevation range 10 to 80 Azimuth range inear Universal Dual version 720 All other versions Continuous Skew control Manual Cable connections 750 type F connector im m Specifications TracVision User s Guide TV Hub Specifications Attribute Rating Meets Inmarsat operational survival and shock specifications cable to antenna Dimensions 11 2 28 5 cm W x 8 5 21 6 cm D x 2 8 71 cm Weight 10 Ibs 4 5 kg Temperature Operating 5 F to 131 F 15 C to 55 Survival 5 F to 158 F 15 C to 70 Input power 10 30 VDC Output power 42 VDC Supported RF1 Up to 100 ft 30 m RG 6 Up to 200 ft 60 m 11 Supported NMEA messages NMEA 01
38. m As an alternative if the receiver is connected to an IP AutoSwitch you can press the Master Select button on the IP AutoSwitch to make its associated receiver the master Figure 7 8 IP AutoSwitch Master Select Button Master Select Button zi EN J E TracVision TV3 User s Guide Switching Satellites Manual Satellite Switching Even if your system is set up for automatic satellite switching you always have the option to manually switch satellites at the Home page of the web interface Simply select the Manual satellite switching mode then select the desired satellite from the displayed list of installed satellites Important When you select Manual switching mode the system no longer responds to receiver satellite change commands To restore automatic switching you need to select the Automatic satellite switching mode at the Home page Figure 7 9 Manual Satellite Selection on Home Page Status Home Satellites Satellite Switching North America EchoStar 7 119W TRACKING EchoStar 11 N A EchoStar 7 119W Geil 2 129W TracVision TV3 User s Guide Troubleshooting 8 Troubleshooting This section identifies some basic problems along with their possible causes and solutions It also explains what the status lights and error messages indicate how to view the system logs and information and how to get technical support Contents Basic
39. mputer 3 Select Install Update Then navigate to and select the library file it has a xml extension saved on your computer It will only take a few seconds for the update to complete Using an iPhone iPad If you have an iPhone or iPad and your device has an Internet connection you can use the TracVision TV RV App to download the latest library file and upload it to the system You can download the App for free from the Apple iTunes App Store Using a Computer with Internet Access If your computer has an Internet connection you can use that connection to download the library file Follow these steps 1 Download the latest version of the library file onto your computer from the KVH website go to www kvh com Support Product Support Library Software Updates TracVision TV3 User s Guide Maintenance 2 Once you have downloaded the file onto your computer use the same computer to access the TV Hub s web interface see Accessing the Web Interface on page 14 3 Atthe Updates page of the web interface select the satellite library then select Install Update Navigate to and select the library file it has a xml extension saved on your computer It will only take a few seconds for the update to complete Figure 9 2 Satellite Library Update Satellite Library Update Latest Satellite Library Available Library Version 4 3 available to download On Device Library Version 4 3 ready to install My Satellite Librar
40. o this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose TracVision User s Guide Table of Contents Introduction Documentation Overview eeeeeeneeennnnnnnnnnnnnnnns 3 Important Safety Information esses 4 System TTA NM 5 Getting Started Receiving Satellite TV Signals esses 11 Avoiding Blockage eeseeeeeeeeeeneennenne nnne 12 Turning On the System eese 13 Accessing the Web Interface sese 14 Network Settings Connecting the TV Hub to Your Onboard Network 17 TV Hub Ethernet Settings sess 19 Connecting to the TV Hub Using its Built in Wi Fi 20 TV Hub Wireless Settings eee 21 Connecting Directly to the TV Hub Ethernet Port 22 Resetting Network Settings to Factory 23 Antenna Settings Adjusting the LNB Skew Angle Linear Only 27 Understanding Skew esee 29 Using the Optional NMEA Input eese 30 Advanced Settings
41. o track is not included in the satellite library you can add a new custom User satellite To create a new satellite follow these steps 1 On the Satellites page of the web interface click the i information icon next to any of the User satellites 2 Fillinall of the tracking parameters with the correct information for your desired satellite See Changing Satellite Tracking Parameters on page 54 NOTE You can only create a satellite that is compatible with the LNB that is currently installed in the antenna 3 Choose a friendly name for your new satellite so that you can easily identify it later Then save your changes 4 To install your new satellite in the antenna for tracking follow the steps in Selecting a Single Satellite on page 47 Figure 6 2 User Satellites Circular Installed Name M Orbital Slot User Gircular N A User Gircular 2 User Gircular 1 TracVision TV3 User s Guide Satellite Settings Selecting a Satellite Group The TV Hub comes preloaded with some of the most popular groups of satellites To select one of these preset groups for tracking or to select a custom group that you created yourself follow these steps Important KVH recommends that you run the Setup Wizard whenever you need to change the configuration of your system especially if you need to change your satellite TV service or receiver equipment The Wizard will guide you through all of the necessary confi
42. offer the ability to record on one or more channels while watching another Device Tuners SWM Receiver 1 SWM DVR 2 Genie 5 Genie Client 0 Figure 7 5 DIRECTV SWM Technology Built in SWM 271 1 No Channels SWM Receiver 3 gzz3 Genie Client zi EN TracVision User s Guide Switching Satellites JN Selecting Automatic Switching Mode To select automatic switching simply select the Automatic satellite switching mode at the Home page of the web interface Figure 7 6 Automatic Satellite Switching on Home Page Status Satellites Satellite Switching TracVision TV3 User s Guide Switching Satellites Selecting the Master Receiver The master receiver controls satellite selection The TracVision antenna will switch between satellites automatically as you change channels using the master receiver s remote control other receivers will only be able to select channels that are carried by the currently selected satellite NOTE The system must first be set to Automatic satellite switching mode before you can select a master receiver See Selecting Automatic Switching Mode on page 66 To make a different receiver the master simply select it on the Home page of the web interface Figure 7 7 Master Receiver Selection Select Master Receiver TVA ut Sdon c Badge Master Stateroo
43. ommunications with the antenna Check the RF1 cable between the antenna and the TV Hub 107 The TV Hub internal temperature exceeds acceptable limits If the problem persists you might need to relocate the unit to an area that provides better ventilation TracVision TV3 User s Guide Troubleshooting Error Description 108 An automated reboot of the TV Hub is in process to resolve low memory No action is required 109 The TV Hub is running low on memory but it should be able to recover without a reboot 111 The TV Hub is unable to initialize its built in wireless access point WAP Contact KVH 119 The 24 VDC power to the internal SWM module is out of range DIRECTV outputs are disabled Contact KVH 124 The software update file you selected is not valid for your antenna model Try a new update file 128 The software update failed Retry updating the software If it fails again check the RF1 cable between the antenna and the TV Hub 129 One of the TV Hub s power supplies is out of range Contact KVH 130 The TV Hub DC input voltage is out of range should be 10 30 VDC Check the power source that is supplying DC power to the TV Hub 200 The antenna is not receiving adequate DC power from the TV Hub Check the RF1 cable between the antenna and the TV Hub 203 The antenna s main board has lost communications with the azimuth and elevation motors Contact KVH 20
44. on of your system especially if you need to change your satellite TV service or receiver equipment The Wizard will guide you through all of the necessary configuration steps including satellite selection You can launch the Setup Wizard from the web interface go to Settings General Settings 1 On the Satellites page of the web interface set Satellite Mode to Single 2 Allsatellites that are compatible with your antenna and its currently installed LNB are displayed in a list Choose a region to filter the list for your location e g Europe You can also order the list by name orbital slot or region by clicking the associated header 3 Find the desired satellite and select Installed The antenna will start searching for the selected satellite NOTE If the satellite you want to track is missing you can add it to the list See Creating a New Satellite on page 48 for details Figure 6 1 Single Satellite Mode Satellites SEARCHING Installec Orbital Slot Region AM1 Europe Wide beam Europe Satellite Mode Amos 2 Africa Astra 1 Europe Asia Astra 2 North Europe Australia Astra 2 South Europe Central South America Astra 3A Europe Europe AtlanticBird 3 Europe North America Badr 3 4 Europe All Sa Eutel Sesat Europe TracVision User s Guide Satellite Settings um Creating a New Satellite If the satellite you wish t
45. one or more IP AutoSwitches installed to enable automatic satellite switching Linear DISH Network Bell TV only e You have one or more DIRECTV SWM compatible receivers connected to the system and require automatic switching between the 101W and 119W satellites e You want to have the ability to access the TV Hub s web interface using any device connected to your onboard network By default the TV Hub s Ethernet port is configured as a DHCP client which means your network s router will automatically assign it an IP address Simply connect the TV Hub s Ethernet port to your onboard network then turn on the TV Hub NOTE Use a straight through 100 Mbps fast Ethernet UTP CAT cable or better with RJ45 connectors Figure 3 1 TV Hub Wired Network Connection TV Hub A shown TV Hub Bw 686 Wireless Router Lid hd A Onboard Network CAN 2207 0 Network Settings TracVision TV3 User s Guide Once the TV Hub is connected to your onboard network you can access its web interface by entering the TV Hub s dynamically assigned IP address in the web browser of any device connected to the network You can find the TV Hub s IP address on the web interface select Settings Network Settings If Bonjour is installed on your device you can use it to find the TV Hub on the onboard network without knowing the IP address Just search for its host name TVHub TV Hub serial number For mor
46. onfigure the TV Hub for Static mode at the Settings page of the web interface go to Settings Network Settings When you select Static mode you will need to enter the desired IP address along with its associated subnet gateway address and broadcast address These settings require networking expertise Important If your system is set up for automatic satellite switching for DIRECTV make sure your DIRECTV receiver s are connected to the same subnet as the TV Hub If your system includes IP AutoSwitches for automatic satellite switching make sure they are all on the same local LAN segment as the TV Hub Figure 3 2 Ethernet Settings Ethernet Settings Mode STATIC IP Address 172 16 223 92 Subnet 2552552550 Gateway 172 16223 1 Broadcast 172 16 223 255 TracVision User s Guide Network Settings Connecting to the TV Hub Using its Built in Wi Fi You can connect any Wi Fi enabled mobile device such as a smartphone tablet or laptop to the TV Hub via its built in wireless access point WAP The wireless range will depend on the layout and structure of the vessel For example wireless signals degrade when passing through bulkheads water and near metal masses Figure 3 3 TV Hub Wi Fi Connection TV Hub A shown NOTE This direct wireless connection will not work if you changed the TV Hub s wireless settings from Access Point mode to Infrastructure To access the TV Hub s web int
47. only be replaced by a trained KVH certified technician To find a technician near you visit www kvh com wheretogetservice or contact Technical Support see Technical Support on page 84 TracVision TV3 User s Guide Maintenance Restarting the System If you experience a problem with the system you may need to restart the hardware You can restart the following system components at the web interface go to Support Restart System Restart Antenna Restarts the TracVision antenna Choose this option whenever the antenna is unable to find the satellite e Restart All Restarts both the TV Hub and the antenna Choose this option if the problem cannot be isolated to the antenna Figure 9 4 Restart System Menu Restart System Restart Antenna Choose this option to restart just the antenna Restart All Choose this option to restart the entire system both TV Hub and antenna e TracVision User s Guide Appendix A Specifications This section provides the technical specifications of the TracVision system s components Contents System Specifications sssss 97 Specifications i3 System Specifications TracVision TV3 User s Guide Specifications NOTE All specifications are subject to change without notice TracVision TV3 Antenna Specifications Attribute Rating Meets Inmarsat BGAN operational surv
48. or details on the proper grounding of the equipment TracVision User s Guide Introduction System Overview Your TracVision system is a state of the art actively stabilized antenna system that delivers live satellite TV to your mobile audio video entertainment system A basic system is illustrated below Refer to the Installation Guide for detailed wiring diagrams Figure 1 1 Basic TracVision System Diagram Pt Ku band Additional equipment may be required depending on configuration TracVision TV3 User s Guide Introduction The TracVision system includes the following components Antenna Housed within a protective radome the antenna quickly acquires and tracks the desired satellite to deliver a crystal clear television picture even while you re on the move Its built in DVB S2 technology ensures compatibility with all modern Ku band television satellites and its exclusive RingFire technology provides stronger signals wider coverage and better reception Figure 1 2 Antenna TRACVISION Y TV Hub The IP enabled TV Hub powers and controls the antenna With its Ethernet connection and built in Wi Fi you can access its easy to use web interface from any mobile device allowing you to set up operate and monitor all aspects of the system Its built in library of over 100 satellites is fully customizable and can even be updated over the Internet Fi
49. ou can connect a computer directly to the Ethernet port on the back of the TV Hub This option allows you to access the TV Hub web interface if you do not have a Wi Fi enabled device and you do not wish to connect the TV Hub to an onboard network NOTE Use a straight through 100 Mbps fast Ethernet UTP CAT cable or better with RJ45 connectors Once you have connected your computer enter http 169 254 253 1 into your web browser to access the TV Hub s web interface Figure 3 5 TV Hub Direct Wired Connection TV Hub A shown TracVision User s Guide Network Settings Resetting Network Settings to Factory Defaults If the TV Hub s network configuration becomes corrupted such that you can no longer access the web interface you can reset all of the network settings to their original factory settings To reset the network settings to factory defaults use a paper clip or pencil to press and hold the Reset button on the rear panel of the TV Hub Hold the button for about 5 seconds then release The TV Hub will reboot Important Resetting the system will turn off wireless security and clear your password Be sure to reapply security settings to prevent unauthorized access See TV Hub Wireless Settings on page 21 for details Figure 3 6 Reset Button TV Hub A shown al TracVision TV3 User s Guide Antenna Settings 4 Antenna Settings This section explains how to adjust the skew of a linear LN
50. peat Satellite Setup 5 Atthe warning message press the Dash button on the receiver s remote control 6 Set the appropriate dish type for your receiver Receiver Type Dish Type Switch Type U S SWM 3 LNB SWM U S Non SWM and Round Multiswitch Latin America 7 Highlight and select Continue to save your changes Figure 5 4 Satellite Dish Setup on DIRECTV Receiver Satellite Dish Setup w dish configuration setting AZIM ELEW TILT 245 28 55 DE Continue Dish Pointing Signal Strength Cancel Restore Settings TracVision TV3 User s Guide Receiver Settings LE M TracVision TV3 User s Guide Receiver Settings Running a Check Switch Test on a DISH Network or Bell TV Receiver To operate with the TracVision system you need to run a single Check Switch test on every DISH Network or Bell TV receiver To run a Check Switch test follow these steps NOTE A video tutorial of this procedure is available in KVH s TracVision Tutorials playlist on YouTube Internet access required 1 Make sure the vessel is docked in calm water in a blockage free area The antenna must have an unobstructed view of the sky Important The antenna must remain motionless throughout this procedure 2 Connect the receiver directly to the Receiver port on the back of the TV Hub You must run the Check Switch test on each receiver one at a time while it is
51. place the radome on a hot metal surface the heat may warp the radome aa TracVision TV3 User s Guide Antenna Settings Figure 4 1 Radome Removal 10 32 Screw l 6 Using a 2mm Allen hex key loosen but do not remove the two M4 socket set screws securing the LNB to the reflector Figure 4 2 LNB Skew Adjustment 7 Rotate the LNB clockwise or counter clockwise until the arrow on the LNB points to the correct skew angle printed on the choke feed NOTE Be sure to keep the LNB fully inserted into the choke feed to ensure optimum performance 8 Tighten the set screws to secure the LNB in place Apply 9 in lbs 1 N m of torque if possible 9 Reinstall the radome TracVision TV3 User s Guide Antenna Settings Understanding Skew Linearly polarized satellite signals are transmitted in vertical and horizontal waves offset exactly 90 from each other Since these signals are oriented in a precise cross pattern the TracVision antenna s receiving element called the LNB must be oriented in the same way This orientation is referred to as the LNB s skew angle The more precise the LNB s skew the more signal it will collect and the better the reception Figure 4 3 How Skew Works Z Satellite 4 Skew Good Skew Ideal Skew ate Satellite Signal LNB Signal Collector QE EM TracVision TV3 User s Guide Antenna Settings Using the Optional
52. r s Guide Receiver Settings Finding the IP Address of a DIRECTV Receiver To enable automatic satellite switching on a SWM compatible DIRECTV receiver you need to enter the receiver s IP address at the TV Hub s web interface see Setting Up a DIRECTV Receiver for Automatic Switching on page 64 To find the IP address on a DIRECTV receiver follow these steps NOTE A video tutorial of this procedure is available in KVH s TracVision Tutorials playlist on YouTube Internet access required 1 Activate the receiver for DIRECTV service if you haven t already done so see Activating Your Receiver s on page 43 The receiver must be activated before you can access the required menus 2 Press MENU on the receiver s remote control to access the onscreen menu 3 Atthe main menu highlight Settings amp Help Then select Settings 4 Highlight and select Network Setup 5 Select Advanced Setup 6 After a brief delay the IP address is displayed If the receiver is a Genie HD DVR the IP address is called the Server IP Figure 5 2 IP Address Displayed on DIRECTV Receiver Advanced Setup Connect Now DOES 4000 6480 Restore Defaults 169 254 5 209 30 TracVision TV3 User s Guide Receiver Settings Allowing External Access on a DIRECTV Receiver For automatic satellite switching the TV Hub needs to communicate with the receiver over the onboard network The receiver needs to be set up to allow this ext
53. rent Log Choose this option to view the current Operational Log Start New Log Choose this option to delete the current Operational Log and begin recording a new one Restart System amp Start New Log Choose this option to delete the current Operational Log restart the antenna and begin recording a new Operational Log that includes startup self test results This information is very useful for diagnostics I TracVision TV3 User s Guide Troubleshooting Event Log The Event Log keeps a historical record of all major system events including any error messages the antenna system generates On the Support page of the web interface select Event Log You can then save the log file log extension to your computer or e mail it to KVH Technical Support Figure 8 6 Event Log Event Log The Event Log keeps a historical record of all major system events including any error messages generated by the system Date Tme Message Jan 1 00 13 54 1970 ALARM THE ANTENNA SOFTWARE DOES NOT MATGH THE ANTENNA TYPE 275 Email Log Save Log System Information TracVision TV3 User s Guide Troubleshooting You can find the serial numbers software versions voltages and other technical information for the TV Hub and antenna on the Support page of the web interface go to Support System Info You will need this information whenever you contact KVH Technical Support It is very useful for d
54. s that the installer uses to lay out the mounting holes for the antenna and the TV Hub Warranty Statement Warranty terms and conditions Kitpack Contents List List of every part supplied in the kit i TracVision User s Guide Introduction Important Safety Information For your own safety and for the safety of your passengers and or crew be sure to read the following important notices WARNING Risk of Electric Shock To avoid electric shock do not open the TV Hub s chassis enclosure There are no user serviceable parts inside A WARNING Risk of Electric Shock If any component of the TracVision system becomes damaged or no longer functions normally disconnect it from power secure it from unintended operation and contact KVH Technical Support see Technical Support on page 84 All repairs or modifications must be performed by a trained KVH certified technician A WARNING Risk of Explosion Do not operate the TV Hub or any other electrical device in an environment where flammable gases vapors or dusts are present In addition do not use the TV Hub in an environment with a temperature outside its 5 F to 131 F 15 C to 55 C operating range A WARNING Risk of Electric Shock Failure to ground the TracVision system properly may cause an unsafe floating ground condition risking potentially lethal electric shock Refer to the Installation Guide f
55. shing Antenna is initializing or searching for a satellite Orange Antenna has been halted by a technician Orange flashing Antenna is operational but a minor error exists that you might be able to fix Red Antenna is not operational a major error exists contact KVH Technical Support Red Flashing Antenna is not operational a major error exists that you might be able to fix Power Light The table below explains what the Power light indicates State Description Off TV Hub is powered off or there is no power input Green Good input power Red Flashing Input power is unacceptable a major error exists that you might be able to fix TracVision TV3 User s Guide Troubleshooting IP AutoSwitch Status Indicator A status light on the IP AutoSwitch indicates the current status of the IP AutoSwitch Figure 8 3 IP AutoSwitch Status Light Status Light in Master Select Button The table below explains what the IP AutoSwitch status light indicates State Description Off No power input from the receiver Green Registered with the TV Hub and currently selected as the master Orange Registered with the TV Hub but not currently selected as the master Orange Flashing Initializing Red Detected one of the following errors Unable to communicate with the TV Hub Network is not detected Unable to register with the TV Hub LU Troubleshooting TracVision TV3 User s
56. stem components as necessary for your chosen configuration JL Activating Your Receiver s Before you can watch television the receiver s must be activated for your satellite TV service Refer to the receiver owner s manual or packaging for details TracVision TV3 User s Guide Receiver Settings To activate DIRECTV U S or DISH Network receivers call the following To activate Call DIRECTV 0 5 DISH Network 1 866 551 8004 1 800 970 9829 im EE TracVision User s Guide 6 Satellite Settings This section explains how to select edit and add satellites and satellite groups Contents Selecting a Single Satellite 47 Creating a New Satellite 48 Selecting a Satellite Group 49 Creating a New Satellite Group 51 Changing Satellites in a Group 53 Changing Satellite Tracking Parameters 54 TracVision TV3 User s Guide Satellite Settings Selecting a Single Satellite If all of the programming you want to watch is carried by a single satellite follow these steps to configure the antenna to track that one satellite Important KVH recommends that you run the Setup Wizard whenever you need to change the configurati
57. t KVH s website at www kvh com footprint Figure 2 1 Example of a Satellite Footprint Equator The size of the antenna makes a big difference in determining which satellites it can track and where Larger antennas have the following advantages over smaller models e Collects more signal As you move further away from the center of a satellite footprint the power level referred to as EIRP effective isotropic radiated power gradually fades just like a radio station Larger antennas can pull in more of the weak signal so they can track a satellite at a lower EIRP than smaller antennas e Narrower beamwidth Some satellites are very close together in the sky separated by only a few degrees in longitude Larger antennas receive signals within a narrower beam reducing the chance of interference caused by transmissions from adjacent satellites i TracVision TV3 User s Guide Getting Started Avoiding Blockage Since satellites are located 22 300 miles 35 900 km above the equator the TracVision antenna must have a clear view of the sky to receive satellite TV signals Anything that stands between the antenna and the satellite can block the signal resulting in lost reception Common causes of blockage include the following Trees buildings and bridges e Other vessels docked alongside your vessel e Onboard masts antennas or other structures Severe weather conditions or excessive dirt on the radome can also a
58. u installed in the TracVision antenna Be sure to set up the satellites in the receiver in the exact same order as they were set up in the antenna The specific setup process varies among receiver models refer to your receiver owner s manual for details Use the table and figure below as a guide Satellites in Antenna Matching Satellites in Receiver Slot A Port Switch LNB DiSEqC 1 or A Slot B Port Switch LNB DiSEqC 2 or B Slot C Port Switch LNB DiSEqC 3 or C Slot D Port Switch LNB DiSEqC 4 or D Figure 5 1 Linear Receiver DiSEqC Settings Example TV Hub Web Interface Satellite Group MyEuropeGroup Slot A Hotbird 6 7 8 Europe 13E SlotB Astra 1 19E Slot C Sirius 4 5E Slot D Eutelsat W3A 7E Sirius 4 8E LNB Type LNB Power 22KHz Toneburst DiSEqC1 0 DiSEqC1 1 Motor 09750 10600 13 18V Auto None lt LNB3 gt None Receiver Setup Ku_HOTBIRD 6 7A 8 LNB Type LNB Power 22KHz Toneburst 09750 10600 13 18V Auto None DiSEqC1 0 lt LNB1 D DiSEqC1 1 Motor None None Ku_ASTRA 1H 1KR 1L 1M LNB Type LNB Power 22KHz Toneburst DiSEqC1 0 DiSEqC1 1 Motor Ku_Eutelsat 7 LNB Type LNB Power 22KHz Toneburst 09750 10600 13 18V Auto None lt LNB2 None None 09750 10600 13 18V Auto None DiSEqC1 0 lt LNB4 gt DiSEqC1 1 Motor TracVision TV3 Use
59. y Library Version 4 3 installed EJ qe TracVision TV3 User s Guide Maintenance Updating the Software KVH periodically releases new versions of software to enhance the performance and capabilities of the system You can update your system to this latest software at any time by downloading the file from KVH s web server and uploading it to the system When you update the software the new version simply overwrites the previously installed version A single software package includes updates to all components in the antenna and TV Hub Use one of the following methods to update the software Using an Onboard Network with Internet Access If the TV Hub is connected to an onboard network that has an Internet connection you can use that connection to download the software Follow these steps 1 Connect your computer to the same network as the TV Hub 2 Atthe Updates page of the web interface select the antenna Then select Download Update This will download the latest version of the software onto your computer via the onboard network s Internet connection 3 Select Install Update Then navigate to and select the update file it has a kvh extension saved on your computer 4 Waitfor the update to complete It may take up to 45 minutes Using an iPhone iPad If you have an iPhone or iPad and your device has an Internet connection you can use the TracVision TV RV App to download the latest software and

Download Pdf Manuals

Related Search

Related Contents

Digitus AL-9E2000-05I fiber optic cable  MSDS  IM CA12E-S04E  Manual Eletrônico SM 1420  Micronet SP3018S 56K Data/Fax Modem  取扱説明書 - Aprica  SWTC1600 - NEW - Webcollage Content Publisher  Asahi Pentax 645 Operating Manual  MANUAL DE INSTRUÇÕES  Handbuch User Manual A19-ITFT A19-ITFT/KB  

Copyright © All rights reserved. Failed to retrieve file