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ZT400 - User Guide

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1. cee Data Cables EE dude Rede pu SD RUE E Connect the Printer to a Power Source llle Power Cord SpecificatiOnS ooooooocoooonoorro eee Select a Print Mode Load the Ribbon seemed meiden cnet td tits Load the Media cssc nume laure ay due e eem vide P1066582 002 22 Printer Setup and Operation Handling the Printer Handling the Printer This section describes how to handle your printer Unpack and Inspect the Printer When you receive the printer immediately unpack it and inspect for shipping damage Save all packing materials Check all exterior surfaces for damage Raise the media door and inspect the media compartment for damage to components If you discover shipping damage upon inspection Immediately notify the shipping company and file a damage report Keep all packaging material for shipping company inspection Notify your authorized Zebra reseller Important Zebra Technologies is not responsible for any damage incurred during the shipment of the equipment and will not repair this damage under warranty Store the Printer If you are not placing the printer into immediate operation repackage it using the original packing materials You may store the printer under the following conditions Temperature 40 F to 140 F 40 to 60 C Relative humidity 5 to 85 non condensing Ship the Printer If you must ship the printer Turn off O the printer
2. 2 Use the UP ARROW or DOWN ARROW to select the type of information that you want read and displayed 3 Press RIGHT SELECT to select READ The results of the test are shown on the display See Read RFID Data on page 80 for more information ZT400 Series User Guide 4 8 14 RFID TEST READ OK WRITE OK RFID PROGRAM POS FO RFID ANTENNA A1 RFID READ POWER 16 RFID WRITE POWER 16 4 8 14 Printer Configuration and Adjustment 109 User Menus RFID Menu Perform an RFID Test During the RFID test the printer attempts to read and write to a transponder No printer movement occurs with this test If you wish to test an RFID label 1 Position the RFID label with its transponder over the RFID antenna array 2 Press RIGHT SELECT to select START The results of the test are shown on the display See RFID Test on page 80 for more information Display or Change the RFID Programming Position This menu item displays the current programming position If the desired programming position is not achieved through RFID tag calibration a value may be specified See Programming Position on page 81 for more information Display or Change the RFID Antenna Element This menu item displays the RFID antenna element in use If the desired antenna element is not selected through RFID tag calibration a value may be specified See RFID Antenna Element on page 81 for more information Display or Change
3. DEAN SECURITY TRANS WEP INDEX RIBBON GAIN 000 Poor SIGNAL HARE CED MODES ENABLED MODES DISABLED RESOLI t labi gt RESTON CODE a 2 able B hie o VERSION COUNTRY CODE region code parm HARE A OXSFF FPPFFFF CHANNEL MASK HARDWARE ID RAM amp ONBOARD FLASH FORMAT CONVERT IOLE DISPLAY RTC DATE RTC TIME ZBI ZBI VERSION ZBI STATUS NONRESET CNTR RESET CNTR1 RESET CNTR2 NONRESET CNTR RESET CNTR1 RESET CNTR2 NONRESET CNTR RESET CNTR1 1 728 Ch RESET CNTR2 EMPTY SLOT 1 SLOT 2 MASS STORAGE COUNT HID COUNT OFF USB HOST LOCK OUT FIRMWARE IN THIS PRINTER IS COPYRIGHTED ZT400 Series User Guide FIRMWARE DATE DISCOVERABLE RADIO VERSION ENABLED MAC ADDRESS FRIENDLY NAME ONNECTED C MIN SECURITY MODE CONN SECURITY MODE FIRMWARE IN THIS PRINTER IS COPYRIGHTED P1066582 002 164 Troubleshooting Printer Diagnostics PAUSE Self Test This self test can be used to provide the test labels required when making adjustments to the printer s mechanical assemblies or to determine if any printhead elements are not working Figure 3 shows a sample printout To perform a PAUSE self test complete these steps 1 Turn off O the printer 2 Press and hold PAUSE while turning on I the printer Hold PAUSE until the first control panel light turns off The initial self test prints 15 labels at the printer s slowest speed and then automatically pauses
4. Set the printer for Direct Thermal mode See Print Method on page 68 PH NOT AUTHENTICATED REPLACE PRINTHEAD STATUS light steady red PAUSE light steady red DATA light steady red P1066582 002 The printhead was replaced with one that is not a genuine Zebra printhead ZT400 Series User Guide Install a genuine Zebra printhead 4 8 14 Table 5 Error Messages Continued Display Indicator Lights PRINT HEAD OVERTEMP PRINTING HALTED STATUS light steady yellow Possible Cause A The printhead is over temperature Troubleshooting Error Messages 157 Recommended Solution Caution The printhead may be hot enough to cause severe burns Allow the printhead to cool Allow the printer to cool Printing automatically resumes when the printhead elements cool to an acceptable operating temperature If this error persists consider changing where the printer is located or using a slower print speed HEAD COLD PRINTING HALTED THERMISTOR REPLACE PRINTHEAD STATUS light steady yellow The printer shows one of these messages or cycles between them Caution An improperly connected printhead data or power cable can cause these error messages The printhead may be hot enough to cause severe burns Allow the printhead to cool The printhead data cable is not properly connected Call a service technician to hook up the printhead properly The printhead has
5. Non Continuous Fanfold media is folded in a zigzag pattern Fanfold media can Fanfold Media have the same label separations as non continuous roll media The separations would fall on or near the folds Continuous Roll media is wound on a core that can be 1 in to 3 in 25 to Roll Media 76 mm in diameter Continuous roll media does not have gaps holes notches or black marks to indicate label separations This allows the image to be printed anywhere on the label Sometimes a cutter is used to cut apart individual labels 4 8 14 ZT400 Series User Guide P1066582 002 18 Printer Setup and Operation Ribbon Overview Ribbon Overview Ribbon is a thin film that is coated on one side with wax resin or wax resin which is transferred to the media during the thermal transfer process The media determines whether you need to use ribbon and how wide the ribbon must be When ribbon is used it must be as wide as or wider than the media being used If the ribbon is narrower than the media areas of the printhead are unprotected and subject to premature wear When to Use Ribbon Thermal transfer media requires ribbon for printing while direct thermal media does not To determine if ribbon must be used with a particular media perform a media scratch test To perform a media scratch test complete these steps 1 Scratch the print surface of the media rapidly with your fingernail 2 Did a black mark appear on the media
6. ON CONNECTED z 4 8 14 View the BlueTooth Address Displays the printer s Bluetooth Device Address See MAC Address on page 78 for more information View the Printer s BlueTooth Mode Displays the Bluetooth connection pair printer s device type Slave typical or Master See Baud Rate on page 87 for more information View the Printer s BlueTooth Mode Select if the printer is Discoverable for Bluetooth device pairing See Baud Rate on page 87 for more information View the Printer s BlueTooth Mode Displays the Bluetooth connection status to its paired device Yes or No See Baud Rate on page 87 for more information ZT400 Series User Guide P1066582 002 118 Printer Configuration and Adjustment User Menus BLUETOOTH Menu BT SPEC VERSION 2 1 MIN SECURITY MODE SETTINGS MENU P1066582 002 View the Printer s BlueTooth Mode Displays the Bluetooth operational specification level See Baud Rate on page 87 for more information View the Printer s BlueTooth Mode Displays the printer s Bluetooth minimum level of applied security See Baud Rate on page 87 for more information Settings Menu Shortcut To be taken to the next user menu press OK or press RIGHT SELECT to select GO DARKNESS v 10 a f START To continue to navigate in the same user menu press the LEFT ARROW or RIGHT ARROW GO BLUETOOTH ADDRESS _ MIN SECURITY MODE
7. on page 79 Accepted values 000 to 255 for each field Related ZPL command s ND SGD command used Wired internal_wired ip addr Wireless ip addr wlan ip addr User menu item WIRED IP ADDRESS on page 102 Printer web page View and Modify Printer Settings gt Network Communications Setup gt TCP IP Settings Subnet Mask View and if necessary change the subnet mask This menu item appears only if a wired or wireless print server is installed on your printer To save changes to this setting set IP PROTOCOL to PERMANENT and then reset the print server see Reset Network on page 79 Accepted values 000 to 255 for each field Related ZPL command s ND SGD command used Wired internal_wired ip netmask Wireless wlan ip netmask User menu item WIRED SUBNET MASK on page 102 Printer web page View and Modify Printer Settings gt Network Communications Setup gt TCP IP Settings Gateway View and if necessary change the default gateway This menu item appears only if a wired or wireless print server is installed on your printer To save changes to this setting set IP PROTOCOL to PERMANENT and then reset the print server see Reset Network on page 79 Accepted values 000 to 255 for each field Related ZPL command s ND SGD command used Wired internal_wired ip gateway Wireless wlan ip gateway User menu item WIRED GATEWAY on page 103 Printer web page View and Modify P
8. Printer Setup Load the Ribbon Notes P1066582 002 ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment This section assists you with configuration of and adjustments to the printer Contents Adjust Printer Settings lille eh 66 Prnt Settings ace erp asta 67 Calibration and Diagnostic Tools oooocoooocooocorr IR 71 Network Settings 0 0 0 cee ee teeter eee eens 77 RFID Settings reet A ata 80 Language SettingS oooooococcococn II 83 Sensor Settings a aa a aa aa oaa aa eee eee een eens 86 Port SOUS otra dire 87 BlueTooth SettingS ooooocoococooocr nee 89 User c m 90 Navigating through Screens in the Display illios 90 SETTINGS M nu 2 2 02 ccc eee i etenei dea kn 94 TOOLS MENU oeiee aaae ana n PIE n HEN i uae e ed I 97 NETWORK Menu 000 cece eet tenet ene 102 RFID MEN sio aris enn sie dina enh a enchant cara a Pete eg 108 LANGUAGE Menu 0 0 e mmm 111 SENSORS MENU ssi eset iii e RR HR RR CR RR dg RA bane 113 PORTS Men si eee daa deena aia eta aaa eee eae 115 BLUETOOTH Menu 00 0 cece cette teens 117 Calibrate the Ribbon and Media Sensors 0 c eee eee eee 119 Adjust the Printhead Pressure 124 Remove Used Ribbon 0 0 cece 128 4 8 14 P1066582 002 66 Printer Configuration and Adjustment Adjust Printer Settings Adjust Printer Settings Thi
9. Table 1 Status of Printer As Shown by Indicator Lights 9 STATUS light steady green other lights steady yellow for 2 seconds during printer power u STATUS PAUSE DATA SUPPLIES NETWORK i ER P p The printer is ready il PAUSE light steady yellow STATUS PAUSE DATA SUPPLIES NETWORK Th primer tS paused 9 ow STATUS light steady red STATUS PAUSE DATA SUPPLIES NETWORK SUPPLIES light steady red l The media supply is out The printer needs attention and cannot continue without user intervention xl STATUS light steady red e Z SUPPLIES light flashing red STATUS PAUSE DATA sfPHibs NETWORK The ribbon supply is out The printer needs attention and cannot continue without user intervention l7 STATUS light steady yellow e SUPPLIES light flashing yellow STATUS PAUSE DATA SUPELIES NETWORK The printer is in Direct Thermal mode which does not require ribbon however ribbon is installed in the printer 9 STATUS light steady red STATUS PAUSE DATA suPPuEs NETWORK PAUSE light steady yellow l The printhead is open The printer needs attention and cannot continue without user intervention 9 STATUS light steady yellow STATUS PAUSE DATA SUPPLIES NETWORK e id Caution The printhead may be hot and could ISN cause severe burns Allow the printhead to cool VP STATUS light flashing yellow eZ This indicator light flashing indicates one of the following STATUS PAUSE DATA SUPPLIES NETWORK The printhead is
10. Inconsistent print quality such as voids in the bar code or graphics may indicate a dirty printhead For the recommended cleaning schedule see Table on page 130 Caution While performing any tasks near an open printhead remove all rings watches hanging necklaces identification badges or other metallic objects that could touch the printhead You are not required to turn off the printer power when working near an open printhead but Zebra recommends it as a precaution If you turn off the power you will lose all temporary settings such as label formats and you must reload them before you resume printing Note For printers with a peel assembly keep the peel assembly closed while cleaning the platen roller to reduce the risk of bending the tear off peel off bar Caution The printhead may be hot and could cause severe burns Allow the printhead to cool gt O Caution Before touching the printhead assembly discharge any built up static electricity by touching the metal printer frame or by using an antistatic wriststrap and mat To clean the printhead and platen roller complete these steps 1 Raise the media door P1066582 002 ZT400 Series User Guide 4 8 14 Routine Maintenance 133 Cleaning Schedule and Procedures 2 Caution The printhead may be hot and could cause severe burns Allow the AN printhead to cool Open the printhead assembly by rotating the printhead open lever YA 3 Rem
11. NETWORK P1066582 002 Print the Network Settings This option prints a network configuration label which lists the settings for any print server that is installed See Print Information on page 71 for more information Other options are available by scrolling Reset the Network Settings This option resets the wired or wireless print server You must reset the print server to allow any changes to the network settings to take effect See Reset Network on page 79 for more information This menu item appears only if a wired or wireless print server is installed in your printer Load Network Defaults Use this menu item to restore all print server and network settings back to the factory defaults Use care when loading defaults because you will need to reload all settings that you changed manually See Load Defaults on page 74 for more information This menu item appears only if a wired or wireless print server is installed in your printer Other options are available by scrolling ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment 107 User Menus NETWORK Menu RFID Menu Shortcut To be taken to the next user menu press OK or press RIGHT SELECT to select GO Q LANGUAGE ENGLISH a To continue to navigate in the same user menu press the LEFT ARROW or RIGHT ARROW GO LOAD DEFAULTS v NETWORK RFID STATUS RFID OK A NEXT 4 8 14 ZT400 Series User Guide P
12. PAUSE Self Test Performing this self test resets the printer configuration to the factory default values Perform a sensor calibration after this self test See Calibrate the Ribbon and Media Sensors on page 119 To perform a FEED and PAUSE self test complete these steps 1 Turn off O the printer 2 Press and hold FEED PAUSE while turning on I the printer 3 Hold FEED PAUSE until the first control panel light turns off The printer configuration is reset to the factory default values No labels print at the end of this test CANCEL PAUSE Self Test Performing this self test resets the network configuration to the factory default values To perform a CANCEL and PAUSE self test complete these steps 1 Turn off O the printer 2 Press and hold CANCEL PAUSE while turning on I the printer 3 Hold CANCEL PAUSE until the first control panel light turns off The printer s network configuration is reset to the factory default values No labels print at the end of this test P1066582 002 ZT400 Series User Guide 4 8 14 Troubleshooting 169 Printer Diagnostics Communication Diagnostics Test The communication diagnostics test is a troubleshooting tool for checking the interconnection between the printer and the host computer When the printer is in diagnostics mode it prints all data received from the host computer as straight ASCII characters with the hex values below the ASCII text The printer prints all ch
13. User Guide P1066582 002 70 Printer Configuration and Adjustment Adjust Printer Settings Table 1 Print Settings Continued Reprint When reprint mode is enabled you can reprint the last label printed by pressing and holding Mode PAUSE CANCEL on the printer s control panel Accepted values ON OFF Related ZPL command s AJZ SGD command used ezpl reprint_mode User menu item REPRINT MODE on page 95 Printer web page N A Maximum Set the maximum label length to a value that is at least 1 0 in 25 4 mm greater than the Label Length actual label length plus the interlabel gap If you set the value to one that is smaller than the P1066582 002 label length the printer assumes that continuous media is loaded and the printer cannot calibrate For example if the label length is 6 0 inches 152 mm including the interlabel gap set the parameter for at least 7 0 inches 178 mm ha Lb AaBbCcDdEeFfGgHhliJjKkLI MmNnOoPpQgRrSsTtUuVv WwXxYyZz1234567890 SHAR lt gt l AaBbCcDdEeFfGgHhliJjKkLI MmNnOoPpQqRrSsTtUuVv WwXxYyZz1234567890 1 SW amp 2 OL P 2 AaBbCcDdEeFfGgHhliJjKkLI b MmNnOoPpQqRrSsTtUuVv WwXxYyZz1234567890 S9t amp amp l e AaBbCcDdEeFfGgHhliJjKkLI MmNnOoPpQgRrSsTtUuVv WwXxYyZz1234567890 SARA O ARA 1 Label length including interlabel gap Interlabel gap 3 Set the maximum label length t
14. XX XX XX XX XX XX 1 ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment 119 Calibrate the Ribbon and Media Sensors Calibrate the Ribbon and Media Sensors Use the procedure in this section to calibrate the printer which adjusts the sensitivity of the media and ribbon sensors For issues that may be resolved by sensor calibration see Printing Issues on page 148 For a summary of the options for initiating calibration see Media and Ribbon Sensor Calibration on page 75 Important Follow the calibration procedure exactly as presented All of the steps must be performed even if only one of the sensors requires adjustment You may press and hold CANCEL at any step in this procedure to cancel the process To perform sensor calibration complete these steps 1 With the printer in the Ready state initiate media and ribbon calibration in one of these ways Press and hold PAUSE FEED CANCEL for 2 seconds Send the ezp1 manual_calibration SGD command to the printer See the Zebra Programming Guide for more information about this command Navigate to the following menu item on the control panel display This item is located under the TOOLS menu and the SENSORS menu See Navigating through Screens in the Display on page 90 for information about using the control panel and accessing the menus MEDIA RIBBON CAL a Press RIGHT SELECT to select START The printer does the following The STAT
15. Y XXXXXXX A Y O Vand A indicate that a value can be changed Any changes that you make are saved immediately Press the UP ARROW or DOWN ARROW to scroll through accepted values 0 0 To scroll through the items in a user menu press the LEFT ARROW or RIGHT ARROW 4 8 14 ZT400 Series User Guide A word in the bottom right corner of the display indicates an available action Press OK or press RIGHT SELECT to perform the action shown P1066582 002 94 Printer Configuration and Adjustment User Menus SETTINGS Menu Hop sETTINGS Menu Items in this menu are shown in the order in which they appear when you press the RIGHT ARROW For more information about these settings see Print Settings on page 67 Adjust the Print Darkness DARKNESS Set the darkness to the lowest setting that provides good print quality If you set the darkness too high the label image may print 10 0 unclearly bar codes may not scan correctly the ribbon may burn through or the printhead may wear prematurely See Print Darkness on page 67 for more information Select the Print Speed PRINT SPEED Select the speed for printing a label given in inches per second Slower print speeds typically yield better print quality 6 0 See Print Speed on page 67 for more information Set the Media Type MEDIA TYPE Select the type of media that you are using See Media Type on page 67 for more information GAP NOTCH Select the Pr
16. and disconnect all cables Remove any media ribbon or loose objects from the printer interior Close the printhead Carefully pack the printer into the original container or a suitable alternate container to avoid damage during transit A shipping container can be purchased from Zebra if the original packaging has been lost or destroyed P1066582 002 ZT400 Series User Guide 4 8 14 Printer Setup and Operation Select a Location for the Printer Select a Location for the Printer 4 8 14 Select a location for the printer that meets these conditions Mode Thermal Transfer Surface The surface where the printer will be located must be solid level and of sufficient size and strength to hold the printer Space The area where the printer will be located must include enough space for ventilation and for accessing the printer components and connectors To allow for proper ventilation and cooling leave open space on all sides of the printer Caution Do not place any padding or cushioning material behind or under the printer because this restricts air flow and could cause the printer to overheat Power The printer should be within a short distance of an appropriate power outlet that is easily accessible Data communication interfaces The printer must be within range of your WLAN radio if applicable or within an acceptable range for other connectors to reach your data source usually a computer For more information
17. gives the ESSID for the current wireless configuration Accepted values 32 character alphanumeric string default 125 Related ZPL command s none SGD command used wlan essid User menu item ESSID on page 105 Printer web page View and Modify Printer Settings gt Network Communications Setup gt Wireless Setup P1066582 002 ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment Adjust Printer Settings 79 Table 3 Network Settings Continued authenticated Accepted values N A Related ZPL command s none SGD command used wlan channel User menu item CHANNEL on page 105 Printer web page View and Modify Printer Settings gt Network Communications Setup gt Wireless Setup Signal View the wireless signal strength when the wireless network is active and authenticated Accepted values N A Related ZPL command s none SGD command used wlan signal strength User menu item SIGNAL on page 105 Printer web page View and Modify Printer Settings gt Network Communications Setup gt Wireless Setup Reset Network This option resets the wired or wireless print server You must reset the print server to allow any changes to the network settings to take effect Accepted values N A Related ZPL command s WR SGD command used device reset User menu item RESET NETWORK on page 106 Printer web page Print Server Settings gt Factory Print Server Setting
18. liner material air blow Tear off peel off bar Solvent Once a month Take label sensor Air blow Once every six months Zebra recommends using Preventive Maintenance Kit part number 47362 In place of this kit you may use a clean swab dipped in a solution of isopropyl alcohol minimum 90 and deionized water maximum 10 P1066582 002 ZT400 Series User Guide 4 8 14 Routine Maintenance 131 Cleaning Schedule and Procedures Clean the Exterior the Media Compartment and the Sensors Over time dust grime and other debris may build up on the outside and inside of your printer particularly in a harsh operating environment Printer Exterior You may clean the exterior surfaces of the printer with a lint free cloth and a small amount ofa mild detergent if necessary Do not use harsh or abrasive cleaning agents or solvents Important Zebra is not responsible for damage caused by the use of cleaning fluids on this printer Media Compartment and Sensors To clean the sensors complete these steps 1 Brush air blow or vacuum any accumulated paper lint and dust away from the media and ribbon paths 2 Brush air blow or vacuum any accumulated paper lint and dust away from the sensors 2 3 1 Take label sensor 2 Ribbon sensor reflector 3 Media sensor 4 8 14 ZT400 Series User Guide P1066582 002 132 Routine Maintenance Cleaning Schedule and Procedures Clean the Printhead and Platen Roller
19. per second in 1 in 25 4 mm increments ZT400 Series User Guide P1066582 002 176 Specifications Media Specifications Media Specifications Model ZT410 ZT420 Label length Minimum Non RFID Tear off 0 5 in 12 7 mm 0 5 in 12 7 mm Peel off 0 5 in 12 7 mm 0 5 in 12 7 mm Rewind 0 5 in 12 7 mm 0 5 in 12 7 mm Cutter 1 0 in 25 4 mm 1 0 in 25 4 mm RFID Varies for each transponder type Maximum 200 or 300 dpi 39 in 991 mm 39 in 991 mm 600 dpi 20 in 508 mm N A Maximum continuous media print 200 dpi 157 in 3988 mm 102 in 2590 mm length 300 dpi 73 in 1854 mm 45 in 1143 mm 600 dpi 39 in 991 mm N A Label width Minimum Non RFID 1 0 in 25 4 mm 2 in 51 mm RFID Varies for each transponder type Maximum Tear Cutter 4 5 in 114 mm 7 0 in 178 mm Peel Rewind 4 25 in 108 mm 6 75 in 171 mm Total thickness Minimum 0 0023 in 0 0023 in includes liner if any 0 058 mm 0 058 mm Maximum 0 010 in 0 25 mm Maximum roll outside diameter 8 in 203 mm on a 3 in 76 mm inside diameter core Inter label gap Minimum 0 079 in 2 mm Preferred 0 118 in 3 mm Maximum 0 157 in 4 mm Ticket tag notch size width x length 0 25 in x 0 12 in 6 mm x 3 mm Hole diameter 0 125 in 3 18 mm Notch or hole position centered from Minimum 0 15 in 3 8 mm inner media edge Maximum 2 25 in
20. te on page 102 See LANGUAGE Menu See PORTS Menu on page 115 on page 111 See TOOLS Menu on page 97 E RFID See RFID Menu on page 108 T See SENSORS Menu on page 113 See BLUETOOTH Menu E on page 117 Exit and return to the Idle Display Figure 1 4 8 14 ZT400 Series User Guide P1066582 002 92 Printer Configuration and Adjustment User Menus Navigation Table 9 shows the options available for navigating through the screens in the control panel display Table 9 Navigation Idle Display XXXXXXX XXXXXXX At the Idle Display Figure 1 on page 90 press LEFT SELECT to go to the printer s Home menu Figure 2 on page 91 Home Menu To move from icon to icon in the To select the highlighted menu Press LEFT SELECT to exit the Home menu press any of the icon and enter the menu press OK Home menu and return to the Idle ARROW buttons Display The printer automatically When an icon is selected its returns to the Idle Display after colors are reversed to highlight it 15 seconds of inactivity in the Home menu fe SETTINGS menu icon SETTINGS menu icon highlighted P1066582 002 ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment 93 User Menus Table 9 Navigation Continued User Menus Press LEFT SELECT to return to the Home menu The printer automatically returns to the Home menu after 15 seconds of inactivity in a user menu XXXXXXX
21. user menu item 96 label sensor user menu item 113 ways to set sensitivity of sensor 86 label shift 69 label width 69 labels did not print 159 labels not printing 159 language how to change from unfamiliar language 160 user menu item LANGUAGE menu 111 SETTINGS menu 96 ways to change display language 83 last saved settings 74 LCD contrast how to adjust 72 user menu item 97 LCD error messages 155 LENGTH how to set as head close action 73 how to set as power up action 72 liability 2 ZT400 Series User Guide P1066582 002 186 Index Liner Take Up mode description and media path 31 32 how to select 69 select print mode through user menu 95 load defaults how to load printer or print server defaults 74 network user menu item 106 ways to initiate 74 user menu item 98 location for printer 23 lubrication 144 MAC address user menu item 103 105 ways to view 78 manual calibration media ribbon cal user menu item SENSORS menu 113 TOOLS menu 98 procedure 119 ways to initiate 75 maximum label length 70 media black mark 17 continuous roll media 17 fanfold 17 non continuous roll media 17 perforated 17 RFID smart labels 16 tag stock 16 types of media 16 web 17 media door 13 MEDIA OUT message 155 media scratch test 18 media sensor sensor type user menu item 113 ways to select 86 P1066582 002 media sensor calibration media ribbon cal user menu item SENSORS menu
22. 4 8 14 Printing Specifications Specifications Printing Specifications 175 Model ZT410 Z1420 Print resolution 203 dpi dots in 8 dots mm 203 dpi dots in 8 dots mm 300 dpi 12 dots mm 300 dpi 12 dots mm 600 dpi 24 dots mm N A Dot size nominal 203 dpi 0 0049 in x 0 0049 in 0 0049 in x 0 0049 in width x length 0 125 mm x 0 125 mm 0 125 mm x 0 125 mm 300 dpi 0 0033 in x 0 0039 in 0 0033 in x 0 0039 in 0 084 mm x 0 099 mm 0 084 mm x 0 099 mm 600 dpi 0 0016 in x 0 0016 in N A 0 042 mm x 0 042 mm Maximum print width 203 dpi 4 09 in 104 mm 6 6 in 168 mm 300 dpi 4 09 in 104 mm 6 6 in 168 mm 600 dpi 4 09 in 104 mm N A Bar code modulus X dimension Picket fence nonrotated 203 dpi 4 9 mil to 49 mil 5 mil to 50 mil onentation 300 dpi 3 3 mil to 33 mil 3 3 mil to 33 mil 600 dpi 1 6 mil to 16 mil N A Ladder rotated 203 dpi 4 9 mil to 49 mil 5 mil to 50 mil omentation 300 dpi 3 9 mil to 39 mil 3 9 mil to 39 mil 600 dpi 1 6 mil to 16 mil N A Programmable constant print 203 dpi 2 4 in to 14 in 2 4 in to 12 in speeds 61 mm to 356 mm per 61 mm to 305 mm per second in 1 in 25 4 mm second in 1 in 25 4 mm increments increments 300 dpi 2 4 in to 10 in 2 4 in to 10 in 61 mm to 254 mm per 61 mm to 203 mm per second in 1 in 25 4 mm second in 1 in 25 4 mm increments increments 600 dpi 1 5 in to 4 in N A 4 8 14 38 mm to 102 mm
23. ALL CONTINUE 9 Open the printhead assembly by rotating the printhead open lever YA P1066582 002 ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment 123 Calibrate the Ribbon and Media Sensors 10 Pull the media forward until a label is positioned under the media sensors 11 Reload the ribbon if used 12 Close the printhead 13 Close the media door 14 Press PAUSE to enable printing 4 8 14 ZT400 Series User Guide P1066582 002 124 Printer Configuration and Adjustment Adjust the Printhead Pressure Adjust the Printhead Pressure You may need to adjust printhead pressure if printing is too light on one side if you use thick media or if the media drifts from side to side during printing Use the lowest printhead pressure necessary to produce good print quality See Figure 3 The printhead pressure adjustment dials have setting marks from 1 to 4 Figure 3 Printhead Pressure Adjustment Dials 1 Inside dial 2 Outside dial See Table 10 Begin with the following pressure settings based on your printer and media width and make adjustments as necessary Table 10 Pressure Setting Starting Points Printer Media Width Inside Dial Setting Outside Dial Setting ZT410 1 in 25 mm 4 1 2 in 51 mm 3 l 3 in 76 mm 2 9 1 5 gt 3 5 in 89 mm 2 2 71420 2 in 51 mm 4 1 3 in 76 mm 3 5 1 4 in 102 mm 3 1 5 gt 5 in 127 mm 2 2 P
24. Assorted diagnostic tests are included Specifications on page 173 This section lists general printer specifications printing specifications ribbon specifications and media specifications Glossary on page 179 The glossary provides a list of common terms ZT400 Series User Guide 4 8 14 4 8 14 1 Introduction This section provides a high level overview of the printer and its components Contents Printer Components oo 13 Control Panel kanons dnx oec linc O 14 Types of Media o ooooccoococrcr e II I 16 Ribbon Overview o 18 When to Use Ribbon 2 0 eee 18 Coated Side of Ribbon 2 6 eee 18 P1066582 002 12 Introduction Printer Options Printer Options The available printer options are shown in Figure 1 For information about the print modes that can be used with the printer options see Select a Print Mode on page 30 Figure 1 Printer Options JJ VA CJ Doa E n 6 1 Tear Off standard 2 Peel with Liner Take Up option 3 Rewind option 4 Cutter option P1066582 002 ZT400 Series User Guide 4 8 14 Printer Components y Introduction 13 Printer Components Note The components inside your printer are color coded The touch points that you will need to handle are colored gold inside the printers and are highlighted in gold in the illustrations in this manual The components
25. F fanfold media described 17 loading 35 FCC compliance 4 FCC radiation exposure limits 4 feed a label how to set as head close action 73 how to set as power up action 72 through the control panel 14 FEED button FEED and PAUSE self test 168 FEED self test 165 location 14 fonts label 71 formats label 71 G gap notch illustrations 17 selecting media type 67 sensor selection through user menu 113 setting media type through user menu 94 ways to select media sensor type 86 gateway user menu item 103 104 ways to view or set 77 H HEAD COLD message 157 HEAD COLD message cycling with other messages 157 displaying alone 157 HEAD OPEN message 155 head close action how to change 73 user menu item 98 Home menu 91 host handshake user menu item 115 ways to set 88 Human Input Device HID 100 4 8 14 Index 185 idle display how to change what displays 72 user menu item 97 images distorted on labels 159 images label 71 indicator lights combined with error message 155 location 14 troubleshooting 146 initiate manual calibration 75 inspect for shipping damage 22 IP address user menu item 102 104 ways to view or set 77 IP protocol user menu item 103 104 ways to select IP protocol 78 IP resolution IP protocol user menu item 103 104 ways to select IP protocol 78 L label left position how to adjust 69 user menu item 95 label length how to adjust maximum value 70
26. Illinois 60069 U S A Have been shown to comply with the applicable technical standards of the FCC For Home Office Commercial and Industrial use If no unauthorized change is made in the equipment and if the equipment is properly maintained and operated 4 8 14 ZT400 Series User Guide P1066582 002 4 Declaration of Conformity Compliance Information Compliance Information FCC Compliance Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more
27. NFC 0 00 cece eee es 15 Types of Media iux A EX EPOR UD Re PORA OCA GR CR RR oes 16 Ribbon Overview 0 eee eee 18 When to Use Ribbon ocooocccoccoco re 18 Coated Side of Ribbon 0 tees 18 2 Printer Setup and Operation 0c cece eee eee 21 Handling the Printer 2 0 cece a a 22 Unpack and Inspect the Printer ooo oocccococococcr ee 22 Store the Printer sisse eee ees Rr eee 3 RA bee ee ee EE 22 Ship the Printer iss sumere R4 E e Demers Oba meg d eon a US 22 Select a Location for the Printer lille 23 Select a Communication Interface llle 24 Data Gables ucraniana ra ces 26 Connect the Printer to a Power Source ooooocccccco tae 27 Power Cord Specifications 0 0 ec ee eee 28 Select a Print Mode sss pee echo a ede cee ee cd RR RARE ede EE RA RO ee 30 4 8 14 P1066582 002 6 Contents L ad the Media rris c2eseeeeneteacenetee ene ee tea e as 34 Final Steps for Tear Off Mode 0 cece ete 40 Final Steps for Peel Off Mode with or without Liner Take Up lsslssssslllee eee 42 Final Steps for Rewind Mode 0 0c cee 51 Final Steps for Cutter Mode 0 0 cee eee 57 Load the RIDDON EET 60 3 Printer Configuration and Adjustment oooooooooommmmmmoo 65 Adjust Printer Settings 0 0 eee ett 66 PrINt SCUINGS rr 67 Calibration and Diagnostic Tools 0 0 ee tee 71 Net
28. Ol A wI N e The display shows the printer s current status and allows the user to navigate the menu system RIGHT SELECT button LEFT SELECT button These buttons execute the commands shown directly above them in the display 10 11 12 13 CANCEL 14 15 16 P1066582 002 The UP ARROW button changes the parameter values Common uses are to increase a value or to scroll through choices 10 The OK button selects or confirms what is shown on the display 11 The LEFT ARROW button which is active only in the menu system navigates to the left 12 The RIGHT ARROW button which is active only in the menu system navigates to the right 13 The DOWN ARROW button changes the parameter values Common uses are to decrease a value or to scroll through choices 14 The PAUSE button starts or stops printer operation when pressed 15 The FEED button forces the printer to feed one blank label each time the button is pressed 16 The CANCEL button cancels label formats when the printer is paused e Press once to cancel the next label format e Press and hold for 2 seconds to cancel all label formats ZT400 Series User Guide 4 8 14 Introduction 15 Near Field Communication NFC Near Field Communication NFC 4 8 14 The Zebra Print Touch feature allows you to touch an Android based NFC enabled smartphone or tablet to the Zebr
29. Sensitivity of the Label Sensor ABBE SENSUR Important This value is set during sensor calibration Do 204 not change this setting unless you are told to do so by Zebra Technical Support or by an authorized service technician See Label Sensor on page 86 for more information 4 8 14 ZT400 Series User Guide P1066582 002 114 Printer Configuration and Adjustment User Menus SENSORS Menu Set the Intensity of the Take Label LED TASE LABEL Important This value is set during sensor calibration Do 50 not change this setting unless you are told to do so by Zebra Technical Support or by an authorized service technician CI See Take Label on page 86 for more information Ports Menu Shortcut PORTS MENU To be taken to the next user menu press OK or press RIGHT SELECT to select GO J BAUD RATE dp 9600 To continue to navigate in the same user menu press the LEFT ARROW or RIGHT ARROW SENSOR TYPE TRANSMISSIVE A TAKE LABEL v 000 a P1066582 002 ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment 115 User Menus PORTS Menu PORTS Menu Items in this menu are shown in the order in which they appear when you press the RIGHT ARROW For more information about these settings see Table 7 Port Settings on page 87 Set the Baud Rate BAUD RATE Select the baud value that matches the one being used by the host computer 9600 See Baud Rate on page 87 for more informat
30. TN 3 Does the media that you are using require ribbon for printing If you are not sure see When to Use Ribbon on page 18 If using Then Direct Thermal media no ribbon needed Continue with step 4 Thermal Transfer media ribbon needed a If you have not already done so load ribbon in the printer See Load the Ribbon on page 60 b Continue with step 4 P1066582 002 ZT400 Series User Guide 4 8 14 Printer Setup and Operation 41 Load the Media Tear Off Mode 4 Close the media door 5 Set the printer to Tear Off mode for more information see Print Mode on page 69 6 Press PAUSE to exit pause mode and enable printing The printer may perform a label calibration or feed a label depending on your settings 7 If desired perform the CANCEL Self Test on page 163 to verify that your printer is able to print Media loading in Tear Off mode is complete 4 8 14 ZT400 Series User Guide P1066582 002 42 Printer Setup and Operation Load the Media Peel Off Mode with our without Liner Take Up Final Steps for Peel Off Mode with or without Liner Take Up 1 Push down the peel off mechanism release lever to open the peel assembly P1066582 002 ZT400 Series User Guide 4 8 14 Printer Setup and Operation 43 Load the Media Peel Off Mode with our without Liner Take Up 2 Extend the media approximately 18 in 500 mm out of the printer A 3 Remove the exposed lab
31. a faulty thermistor Call a service technician to replace the printhead HEAD COLD PRINTING HALTED STATUS light flashing yellow 4 8 14 Caution An improperly connected printhead data or power cable can cause this error message The printhead may be hot enough to cause severe burns Allow the printhead to cool The printhead temperature is approaching its lower operating limit Continue printing while the printhead reaches the correct operating temperature If the error remains the environment may be too cold for proper printing Relocate the printer to a warmer area The printhead data cable is not properly connected Call a service technician to hook up the printhead properly The printhead has a faulty thermistor ZT400 Series User Guide Call a service technician to replace the printhead P1066582 002 158 Troubleshooting Error Messages Table 5 Error Messages Continued Display Indicator Lights CUT ERROR Caution The cutter blade is sharp Do not touch or rub the blade with your fingers STATUS light steady red The cutter blade is in the Turn off the printer power and dia path unplug the printer Inspect the PAUSE light steady yell e o oan cutter module for debris and clean as needed following the cleaning instructions in Clean the Cutter Module Possible Cause Recommended Solution on page 140 OUT OF MEMORY There Fa not ipe memory Free up
32. allow any saved changes to take effect use RESET NETWORK on page 106 to reset the print server See Subnet Mask on page 77 for more information This menu item appears only if a wireless print server is installed in your printer Set the Default Gateway View and if necessary change the default gateway Changes are saved only if WIRED IP PROTOCOL on page 103 is set to PERMANENT To allow any saved changes to take effect use RESET NETWORK on page 106 to reset the print server See Gateway on page 77 for more information This menu item appears only if a wireless print server is installed in your printer Set the IP Resolution Method This parameter tells if the user permanent or the server dynamic selects the IP address When a dynamic option is chosen this parameter tells the method s by which the wired or wireless print server receives the IP address from the server See IP Protocol on page 78 for more information This menu item appears only if a wireless print server is installed in your printer ZT400 Series User Guide 4 8 14 WLAN MAC ADDRESS 00 05 9A 3C 78 00 ESSID 125 CHANNEL E SIGNAL 4 8 14 ZT400 Series User Guide P1066582 002 Printer Configuration and Adjustment User Menus NETWORK Menu View the MAC Address View the Media Access Control MAC address of the print server that 1s installed in the printer wired or wireless See MAC Address on page 78
33. antenna embedded between the label and the liner The shape of the transponder varies by manufacturer and is visible through the label All smart labels have memory that can be read and many have memory that can be encoded Important Transponder placement within a label depends on the transponder type and the printer model Make sure that you are using the correct smart media for your printer For more information refer to the RFID Programming Guide 3 A copy of the manual is available at http www zebra com manuals or on the user CD that came with your printer For transponder placement details go to http www zebra com transponders ZT400 Series User Guide 4 8 14 Printer Setup and Operation 17 Types of Media Table 1 Roll and Fanfold Media How It Looks Media Type Non Continuous Roll Media ae Q Description Roll media is wound on a core that can be 1 in to 3 in 25 to 76 mm in diameter Individual labels or tags are separated by one or more of the following methods Web media separates labels by gaps holes or notches Ld d AEREAS DAR Black mark media uses pre printed black marks on the back side of the media to indicate label separations Dii Perforated media has perforations that allow the labels or tags to be separated from each other easily The media may also have black marks or other separations between labels or tags
34. for more information This menu item which cannot be modified from the control panel appears only if a wireless print server is installed in your printer View the ESSID Value The Extended Service Set Identification ESSID is an identifier for your wireless network This setting which cannot be modified from the control panel gives the ESSID for the current wireless configuration See ESSID on page 78 for more information This menu item which cannot be modified from the control panel appears only if a wireless print server is installed in your printer View the Channel Value View the wireless channel being used when the wireless network is active and authenticated No value indicates that you have no a wireless connection See Channel on page 79 for more information This menu item which cannot be modified from the control panel appears only if a wireless print server is installed in your printer View the Signal Value View the wireless signal strength when the wireless network is active and authenticated A value of zero indicates that you have no wireless connection See Signal on page 79 for more information This menu item which cannot be modified from the control panel appears only if a wireless print server is installed in your printer 105 106 Printer Configuration and Adjustment User Menus NETWORK Menu PRINT INFORMATION NETWORK RESET NETWORK R RESET LOAD DEFAULTS
35. is positioned correctly or press feed to position the next web SHORT CAL sets the media and web thresholds without adjusting sensor gain determines the label length and feeds the media to the next web Accepted values Related ZPL commands SGD command used e CALIBRATE FEED LENGTH NO MOTION SHORT CAL MF ezpl head close action User menu item HEAD CLOSE ACTION on page 98 Printer web page View and Modify Printer Settings gt Calibration Head Open Light Set the brightness of the light that turns on when the printhead is open Accepted values HIGH MEDIUM LOW OFF Related ZPL command s N A SGD command used device light head open brightness User menu item HEAD OPEN LIGHT on page 98 Printer web page N A Cover Open Light 4 8 14 Set the brightness of the light that turns on when the media door is open Accepted values HIGH MEDIUM LOW OFF Related ZPL command s N A SGD command used device light cover open brightness User menu item COVER OPEN LIGHT on page 98 Printer web page ZT400 Series User Guide N A P1066582 002 74 Printer Configuration and Adjustment Adjust Printer Settings Load Defaults P1066582 002 Table 2 Calibration and Diagnostic Tools Continued Restore specific printer print server and network settings back to the factory defaults Use care when loading default
36. needed a If you have not already done so load ribbon in the printer See Load the Ribbon on page 60 b Continue with step 14 14 Close the media door 15 Set the printer to Rewind mode for more information see Print Mode on page 69 4 8 14 ZT400 Series User Guide P1066582 002 56 Printer Setup and Operation Load the Media Rewind Mode 16 Press PAUSE to exit pause mode and enable printing The printer may perform a label calibration or feed a label depending on your settings 17 If desired perform the CANCEL Self Test on page 163 to verify that your printer is able to print Media loading in Cutter mode is complete P1066582 002 ZT400 Series User Guide 4 8 14 Printer Setup and Operation 57 Load the Media Cutter Mode Final Steps for Cutter Mode 1 A Caution The cutter blade is sharp Do not touch or rub the blade with your fingers Feed the media through the cutter 4 8 14 ZT400 Series User Guide P1066582 002 58 Printer Setup and Operation Load the Media Cutter Mode 2 Slide in the outer media guide until it just touches the edge of the media 3 Rotate the printhead open lever 1 downward until it locks the printhead in place 1 4 Does the media that you are using require ribbon for printing If you are not sure see When to Use Ribbon on page 18 If using Then Direct Thermal media no ribbon needed Continue with step 5 Thermal Transfer
37. of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connectthe equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help FCC Radiation Exposure Statement for printers with RFID encoders This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator and your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter Canadian DOC Compliance Statement P1066582 002 This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada ZT400 Series User Guide 4 8 14 Contents Declaration of Conformity cessisaalda aia a dea le RE EE 3 Compliance Information oooccooccoocor Rn 4 About This Document cc 9 Who Should Use This Document 0000 e eee eee 10 How This Document Is Organized 0 0 cee eee 10 1 PAMIOOUCOON sendspace euertteRE er eu 11 Printer OPlONS secs cosge dada tigd adria taa n i aeae aaa ec aeu EE REEF ean 12 Printer Components 0 0 annaran eee 13 Control Panel x ducto dd pt Exe Seta d pd ie eis 14 Near Field Communication
38. on several labels P1066582 002 Wrinkled ribbon ZT400 Series User Guide See wrinkled ribbon causes and solutions in Ribbon Problems on page 151 4 8 14 Issue Fine angular gray lines on blank labels Troubleshooting Printing Issues 149 Table 2 Printing Issues Continued Possible Cause Wrinkled ribbon Recommended Solution See wrinkled ribbon causes and solutions in Ribbon Problems on page 151 Printing too light or too dark over the entire label The media or ribbon is not designed for high speed operation Replace supplies with those recommended for high speed operation You are using an incorrect combination of media and ribbon for your application 1 Switch to a different type of media or ribbon to try to find a compatible combination 2 Ifnecessary consult your authorized Zebra reseller or distributor for information and advice You are using ribbon with direct thermal media Direct thermal media does not require ribbon To determine if you are using direct thermal media perform the label scratch test in When to Use Ribbon on page 18 Incorrect or uneven printhead pressure Set the printhead pressure to the minimum needed for good print quality See Adjust the Printhead Pressure on page 124 Smudge marks on labels The media or ribbon is not designed for high speed operation Replace supplies with those recommended for high speed operat
39. on maximum cable lengths and configuration see Table 2 on page 25 Operating conditions Your printer is designed to function in a wide range of environmental and electrical conditions including a warehouse or factory floor Table 1 shows the temperature and relative humidity requirements for the printer when it is operating Table 1 Operating Temperature and Humidity Temperature 40 to 104 F 5 to 40 C Relative Humidity 20 to 85 non condensing Direct Thermal 32 to 104 F 0 to 40 C ZT400 Series User Guide P1066582 002 23 24 Printer Setup and Operation Select a Communication Interface Select a Communication Interface You may connect your printer to a computer using one or more of the available connections The standard connections are shown in Figure 1 A ZebraNet wired or wireless print server option or a parallel port may also be present on your printer Figure 1 Communication Interfaces AE Ze Internal wired Ethernet print server Serial port USB port gs 4 Table 2 on page 25 provides basic information about communication interfaces that you can use to connect your printer to a computer You may send label formats to the printer through any communication interface that is available Select an interface that is supported by both your printer and your computer or your Local Area Network LAN Caution Ensure that the printer power is off O before conne
40. or positioned improperly Ensure that the sensors are clean and properly positioned The media type is set incorrectly ZT400 Series User Guide Set the printer for the correct media type gap notch continuous or mark See Media Type on page 67 4 8 14 Ribbon Problems Table 3 identifies problems that may occur with ribbon the possible causes and the recommended solutions Problem Broken or melted ribbon Troubleshooting Ribbon Problems 151 Table 3 Ribbon Problems Possible Cause Darkness setting too high Recommended Solution 1 Reduce the darkness setting See Print Darkness on page 67 for how to change the darkness setting 2 Clean the printhead thoroughly See Clean the Printhead and Platen Roller on page 132 The ribbon is coated on the wrong side and cannot be used in this printer Replace the ribbon with one coated on the correct side For more information see Coated Side of Ribbon on page 18 Wrinkled ribbon Ribbon was loaded incorrectly Load the ribbon correctly See Load the Ribbon on page 60 Incorrect burn temperature For optimal print quality set the darkness to the lowest possible setting for your application You may want to perform the FEED Self Test on page 165 to determine the ideal darkness setting See Print Darkness on page 67 for how to change the darkness setting Incorrect or uneven printhead pressure Set the printhea
41. printer from a host computer and stored in FLASH memory Each time the printer power is turned on this operating program starts This program controls when to feed the media forward or backward and when to print a dot on the label stock FLASH memory FLASH memory is non volatile and maintains the stored information intact when power is off This memory area is used to store the printer s operating program In addition this memory can be used to store optional printer fonts graphic formats and complete label formats Font A complete set of alphanumeric characters in one style of type Examples include CG Times CG Triumvirate Bold Condensed M ips inches per second The speed at which the label or tag is printed Many Zebra printers can print from 1 ips to 12 ips label An adhesive backed piece of paper plastic or other material on which information is printed label backing liner The material on which labels are affixed during manufacture and which is discarded or recycled by the end users light emitting diode LED Indicators of specific printer status conditions Each LED is either off on or blinking depending on the feature being monitored liquid crystal display LCD The LCD is a back lit display that provides the user with either operating status during normal operation or option menus when configuring the printer to a specific application media Material onto which data is printed by the printer Types of media incl
42. scratch test 19 setting print method to Thermal Transfer mode 68 when to use 18 wrinkled ribbon 151 RIBBON IN message 155 RIBBON OUT message 156 ribbon sensor calibration media ribbon cal user menu item SENSORS menu 113 TOOLS menu 98 procedure 119 ways to initiate 75 roll media described 16 loading 35 routine cleaning schedule 130 run a ZBI program user menu item 99 ways to run 76 S scratch test media type 18 ribbon coated side 19 self tests 162 CANCEL 163 communication diagnostics 169 FEED 165 FEED and PAUSE 168 PAUSE 164 Power On Self Test POST 162 sensor profile 71 print from user menu 113 ZT400 Series User Guide 4 8 14 sensor type user menu item 113 ways to select 86 sensors interpreting sensor profile 170 serial port characteristics of serial connection 25 specifications 174 SETTINGS menu 94 setup unpack the printer 22 shipping report damage 22 reshipping the printer 22 SHORT CAL how to set as power up action 72 how to set for head close action 73 signal user menu item 105 ways to view 79 site selection for printer 23 smart labels 16 smudge marks on labels 149 spacing requirements 23 specifications power cord 28 stop a ZBI program user menu item 99 ways to stop 76 storing the printer 22 subnet mask user menu item 102 104 ways to view or set 77 surface for printer 23 T tag calibration initiate through user menu 108 ways to initi
43. temporary settings such as label formats and you must reload them before you resume printing Important Use ribbon that is wider than the media to protect the printhead from wear Ribbon must be coated on the outside To load ribbon complete these steps P1066582 002 1 Raise the media door ZT400 Series User Guide 4 8 14 Printer Setup 61 Load the Ribbon 2 Caution The printhead may be hot and could cause severe burns Allow the ISN printhead to cool Open the printhead assembly by rotating the printhead open lever YA 3 Place the roll of ribbon on the ribbon supply spindle with the loose end of the ribbon unrolling as shown Push the roll back as far as it will go 4 8 14 ZT400 Series User Guide P1066582 002 62 Printer Setup Load the Ribbon 4 Bring the ribbon under the printhead assembly and then wrap it several turns around the ribbon take up spindle A fy e gt e m o amp e O O P1066582 002 ZT400 Series User Guide 4 8 14 Printer Setup 63 Load the Ribbon 5 Is media already loaded in the printer If Then No Continue with step 3 on page 35 to load media in the printer Yes a Rotate the printhead open lever 1 downward until it locks the printhead in place c If necessary press PAUSE to enable printing 4 8 14 ZT400 Series User Guide P1066582 002 64
44. test labels may print on the platen roller To prevent this from happening check the print width and ensure that the width is correct for the media that you are using Each self test is enabled by pressing a specific control panel key or combination of keys while turning on I the printer power Keep the key s pressed until the first indicator light turns off The selected self test automatically starts at the end of the Power On Self Test Note When performing these self tests do not send data to the printer from the host e If your media is shorter than the label to be printed the test label continues on the next label When canceling a self test prior to its actual completion always reset the printer by turning it off O and then on I Power On Self Test P1066582 002 A Power On Self Test POST is performed each time the printer is turned on I During this test the control panel lights LEDs turn on and off to ensure proper operation At the end of this self test only the STATUS LED remains lit When the Power On Self Test is complete the media is advanced to the proper position To initiate the Power On Self Test complete these steps 1 Turn on I the printer The POWER LED illuminates The other control panel LEDs and the LCD monitor the progress and indicate the results of the individual tests All messages during the POST display in English however if the test fails the resulting messages cycle throug
45. the printhead wears through the protective ceramic coating exposing and eventually damaging the print elements dots To avoid abrasion Clean the printhead frequently Minimize printhead pressure and burn temperature darkness settings by optimizing the balance between the two When using Thermal Transfer mode ensure that the ribbon is as wide or wider than the media to prevent exposing the printhead elements to the more abrasive label material Important Zebra is not responsible for damage caused by the use of cleaning fluids on this printer Specific cleaning procedures are provided on the following pages Table 1 shows the recommended cleaning schedule These intervals are intended as guidelines only You may have to clean more often depending upon your application and media Table 1 Recommended Cleaning Schedule Area Method Interval Printhead Solvent Direct Thermal Mode After every roll of Platen roller Salvent media or 500 feet of fanfold media Media sensors Air blow Thermal Transfer Mode After every roll of ribbon Ribbon sensor Air blow Media path Solvent Ribbon path Solvent Pinch roller part of Peel Off option Solvent Cutter If cutting continuous Solvent After every roll of media or more often module pressure sensitive media depending upon your application and media If cutting tag stock or label Solvent and After every two or three rolls of media
46. they appear when you press the RIGHT ARROW For more information about these settings see Table 2 Calibration and Diagnostic Tools on page 71 List the Printer Information PRINT INFORMATION Prints a printer configuration label See Print Information on page 71 for more information SETTINGS Other options are available by scrolling Set the Display Contrast LCD CONTRAST Change the contrast on the printer s display See LCD Contrast on page 72 for more information 10 Select the Idle Display IDLE DISPLAY Select the information shown on the printer s display when the printer is idle FW VERSION See Idle Display on page 72 for more information Set the Power Up Action POWER UP ACTION Set the action for the printer to take during the power up sequence See Power Up Action on page 72 for more information CALIBRATE 4 8 14 ZT400 Series User Guide P1066582 002 98 Printer Configuration and Adjustment User Menus TOOLS Menu HEAD CLOSE ACTION CALIBRATE HEAD OPEN LIGHT HIGH COVER OPEN LIGHT HIGH LOAD DEFAULTS FACTORY MEDIA RIBBON CAL P1066582 002 Set the Head Close Action Set the action for the printer to take when you close the printhead See Head Close Action on page 73 for more information Set the Head Open Light Action Set the brightness of the light that turns on when the printhead is open Set the Cover Open Light Action Set the brightness of the light that turn
47. type of media or ribbon to try to find a compatible combination 2 Ifnecessary consult your authorized Zebra reseller or distributor for information and advice The printer is set at an incorrect darkness level For optimal print quality set the darkness to the lowest possible setting for your application You may want to perform the FEED Self Test on page 165 to determine the ideal darkness setting See Print Darkness on page 67 for how to change the darkness setting The printhead is dirty Clean the printhead and platen roller See Clean the Printhead and Platen Roller on page 132 Incorrect or uneven printhead pressure Set the printhead pressure to the minimum needed for good print quality See Adjust the Printhead Pressure on page 124 Loss of printing registration on labels Excessive vertical drift in top of form The platen roller is dirty Clean the printhead and platen roller See Clean the Printhead and Platen Roller on page 132 Media guides are positioned improperly Ensure that the media guides are properly positioned See Load the Media on page 34 registration The media type is set Set the printer for the correct media type incorrectly gap notch continuous or mark See Media Type on page 67 The media is loaded incorrectly Load media correctly See Load the Media on page 34 Long tracks of Print element damaged Call a service technician missing print
48. under temperature The power supply is over temperature The main logic board MLB is over temperature 9 i STATUS light steady red STATUS PAUSE DATA SUPPLIES NETWORK 4 USE ia sroddy ted DATA light steady red The printhead was replaced with one that is not a genuine Zebra printhead Install a genuine Zebra printhead to continue P1066582 002 ZT400 Series User Guide 4 8 14 Troubleshooting Meaning of Indicator Lights 147 Table 1 Status of Printer As Shown by Indicator Lights Continued WP STATUS light flashing red The printer is unable to read the dpi setting of the SiS PAUSE pata SUPPLIES nerwork Printhead Printers with a ZebraNet wired Ethernet option NETWORK light off 58 DATA SUPPLIES NETWORK STATUS PAUSE No Ethernet link is available sa STATUS PAUSE DATA SUPPLIES NETWORK NETWORK light steady green A 100 Base link was found 2 STATUS PAUSE DATA SUPPLIES NETWORK NETWORK light steady yellow A 10 Base link was found su STATUS PAUSE DATA SUPPLIES NETWORK NETWORK light steady red An Ethernet error condition exists The printer is not connected to your network Printers with a ZebraNet wireless option 55 STATUS PAUSE DATA SUPPLIES NETWORK NETWORK light off A radio was found during power up The printer is attempting to associate with the network The light flashes Y red while the printer associates with the netwo
49. 0 0 Related ZPL command s AMD SD SGD command used print tone User menu item DARKNESS on page 94 Printer web page View and Modify Printer Settings gt General Setup gt Darkness Print Speed Select the speed for printing a label given in inches per second Slower print speeds typically yield better print quality Accepted values 2 3 4 5 6 Related ZPL command s PR SGD command used media speed User menu item PRINT SPEED on page 94 Printer web page N A Media Type Select the type of media that you are using Ifyou select CONTINUOUS you must include a label length in your label format LL if you are using ZPL Ifyou select GAP NOTCH or MARK for various non continuous media the printer feeds media to calculate the label length See Types of Media on page 16 for more information Accepted values CONTINUOUS GAP NOTCH MARK Related ZPL command s MN SGD command used ezpl media type User menu item MEDIA TYPE on page 94 Printer web page View and Modify Printer Settings gt Media Setup gt Media Type 4 8 14 ZT400 Series User Guide P1066582 002 68 Printer Configuration and Adjustment Adjust Printer Settings Table 1 Print Settings Continued Print Method Specify if the printer is to use Direct Thermal mode no ribbon or Thermal Transfer mode using thermal transfer media and ribbon Accepted values THERMAL TRANS DIRECT THERMAL Related ZPL command s MT SGD command used ezp
50. 002 136 Routine Maintenance Cleaning Schedule and Procedures Clean the Peel Assembly The peel assembly which is part of the Peel Off and Liner Take Up options consists of several spring loaded rollers to ensure the proper roller pressure Clean the pinch roller and tear off peel off bar if adhesive buildup begins to affect peel performance Caution Do not use your left hand to assist in closing the Peel assembly The top edge of the Peel roller assembly could pinch your fingers If adhesive buildup affects peel off performance complete these steps 1 Raise the media door 2 Caution The printhead may be hot and could cause severe burns Allow the N printhead to cool Open the printhead assembly by rotating the printhead open lever YA P1066582 002 ZT400 Series User Guide 4 8 14 Routine Maintenance 137 Cleaning Schedule and Procedures 3 Push down the peel off mechanism release lever to open the peel assembly 4 Remove any media liner to expose the pinch roller 5 While manually rotating the pinch roller clean 1t thoroughly with the swab from the Preventive Maintenance Kit part number 47362 In place of the Preventive Maintenance Kit you may use a clean swab dipped in a solution of isopropyl alcohol minimum 90 and deionized water maximum 10 Allow the solvent to evaporate 6 Use the swab to remove excess adhesive from the tear off peel off bar Allow the solvent to evaporate force c
51. 1066582 002 ZT400 Series User Guide 4 814 4 8 14 Printer Configuration and Adjustment 125 Adjust the Printhead Pressure If necessary adjust the printhead pressure adjustment dials as follows If the media Requires higher pressure to print well Prints too lightly on the left side of the label Prints too lightly on the right side of the label Then Increase both dials one position Ey Increase the inside dial setting one position zm Increase the outside dial setting one position Ss ZT400 Series User Guide P1066582 002 126 Printer Configuration and Adjustment Adjust the Printhead Pressure If the media Then Shifts left while printing Increase the outside dial setting one position OR Decrease the inside dial setting one position 3 9 P1066582 002 ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment 127 Adjust the Printhead Pressure If the media Then Shifts right while printing Increase the inside dial setting one position gt OR Decrease the outside dial setting one position n lt r 4 8 14 ZT400 Series User Guide P1066582 002 128 Printer Configuration and Adjustment Remove Used Ribbon Remove Used Ribbon Remove used ribbon from the ribbon take up spindle each time you change the roll of ribbon To remove used ribbon complete these steps 1 Has the ribbon run out If the ribbon Th
52. 1066582 002 108 User Menus RFID Menu S4RFID Menu Printer Configuration and Adjustment Items in this menu are shown in the order in which they appear when you press the RIGHT ARROW For more information about these settings see Table 4 RFID Settings on page 80 RFID COUNTRY CODE NOT SELECTED RFID STATUS RFID OK RFID CALIBRATE a START READ RFID DATA EPC 12345ABC12345ABC124 5ABC P1066582 002 Select the RFID Country Code Select the RFID country code if applicable Note A prompt for the country code appears only on some printers the first time that they are powered up depending on the world region to which the printers were shipped Specify the appropriate country to access the printer s RFID features View the RFID Status This parameter displays the status of the RFID subsystem of the printer During an error condition an error message displays See RFID Status on page 80 for more information Perform RFID Tag Calibration Initiate tag calibration for RFID media See RFID Tag Calibration on page 82 for more information Read and Display the RFID Tag Data When this option is selected the reader attempts to read the specified information from an RFID tag even if the printhead is open No printer movement occurs while tag data is being read If you wish to read and display the information stored in an RFID tag 1 Position the RFID label with its transponder over the RFID antenna
53. 113 TOOLS menu 98 procedure 119 ways to initiate 75 media type how to select 67 user menu item 94 melted ribbon 151 misregistration of labels 149 missing print on labels 148 N navigation 90 Near Field Communication NFC 15 network configuration label user menu item 106 ways to print 71 network settings load defaults user menu item 106 ways to initiate 74 reset network user menu item 106 ways to reset 79 NO MOTION how to set as head close action 73 how to set as power up action 72 non continuous media described 17 problem with labels 160 selecting media type 67 O operating conditions 23 ordering replacement parts 144 OUT OF MEMORY message 158 ZT400 Series User Guide 4 8 14 P parallel port characteristics of parallel connection 26 specifications 174 parity user menu item 115 ways to set 87 PAUSE button FEED and PAUSE self test 168 location 14 PAUSE self test 164 Peel Off mode cleaning peel off assembly 136 description and media path 31 32 how to select 69 select print mode through user menu 95 perforated media 17 PH NOT AUTHENTICATED message 156 power connect to power source 27 power cord specifications 28 site selection 23 Power On Self Test POST how to perform 162 printer locks up during POST 160 power up action how to change 72 user menu item 97 print darkness setting 67 PRINT HEAD OVERTEMP message 157 print information how to print various pri
54. 2 002 174 Specifications General Specifications General Specifications Model ZT410 ZT420 Height 12 8 in 325 mm 12 8 in 325 mm Width 10 7 in 272 mm 13 2 in 335 mm Depth 19 7 in 500 mm 19 7 in 500 mm Weight 36 lb 16 kg 40 lb 18 kg Electrical 90 265 VAC 48 62 Hz 90 265 VAC 48 62 Hz Power consumption 118 7 W 220 0 W Printing PAUSE test at slowest speed Power consumption 12 0 W 12 0 W Printer idle Fuses SA SA Temperature Operating Thermal Transfer 41 to 104 F 5 to 40 C Direct Thermal 32 to 104 F 0 to 40 C Storage 40 to 140 F 40 to 60 C Relative Humidity Operating 20 to 85 non condensing Storage 5 to 85 non condensing Communication Interfaces Standard Interfaces e RS 232 CCITT V 24 serial data interface 2400 to 115000 baud parity bits character 7 or 8 data bit and XON XOFF RTS CTS or DTR DSR handshake protocol required 750mA at 5 V from pins and 9 USB 1 1 data interface e USB host port 10 100 internal Ethernet e Bluetooth version 2 1 Near Field Communication NFC Optional Interfaces 8 bit parallel data interface nibble mode compliant Wireless card support 802 11 b 24GHz DSSS DBPSK DQPSK and CCK RF power 10 mW ZebraNet b g Print Server 802 11 g 24GHz OFDM 16 QAM and 64 QAM with BPSK and QPSK RF power 10 mW ZebraNet b g Print Server P1066582 002 ZT400 Series User Guide
55. 57mm 3 5 in 90 mm Density in Optical Density Units ODU black mark gt 1 0 ODU Maximum media density lt 0 5 ODU Transmissive media sensor fixed position P1066582 002 7 16 in 11 mm from inside edge ZT400 Series User Guide 4 8 14 Ribbon Specifications Specifications Ribbon Specifications 177 Model ZT410 ZT420 Ribbon width Minimum 2 in 51 mm Maximum 4 33 in 110 mm Maximum ribbon length 1476 ft 450 m 1476 ft 450 m Ribbon core inside diameter in 25 mm Zebra recommends using ribbon that is at least as wide as the media to protect the printhead from wear Depending on your application you may be able to use ribbon narrower than 2 in 51 mm as long as the ribbon is wider than the media being used To use a narrower ribbon test the ribbon s performance with your media to assure that you get the desired results 4 814 ZT400 Series User Guide P1066582 002 178 Specifications Ribbon Specifications P1066582 002 ZT400 Series User Guide 4 8 14 4 8 14 Glossary alphanumeric Indicating letters numerals and characters such as punctuation marks backfeed When the printer pulls the media and ribbon if used backward into the printer so that the beginning of the label to be printed is properly positioned behind the printhead Backfeed occurs when operating the printer in Tear Off and Applicator modes bar co
56. 9 Close the media door 10 Plug the printer into its power source and then turn on I the printer The cutter blade returns to its operating position 11 If the cutter continues to perform unsatisfactorily contact an authorized service technician ZT400 Series User Guide P1066582 002 144 Routine Maintenance Replacing Printer Components Replacing Printer Components Some printer components such as the printhead and platen roller may wear out over time and can be replaced easily Regular cleaning may extend the life of some of these components See Table 1 on page 130 for the recommended cleaning intervals Ordering Replacement Parts For optimal printing quality and proper printer performance across our product line Zebra strongly recommends the use of genuine Zebra supplies as part of the total solution Specifically the ZT400 Series printers are designed to work only with genuine Zebra printheads thus maximizing safety and print quality Contact your authorized Zebra reseller for part ordering information Recycling Printer Components The majority of this printer s components are recyclable The printer s main logic board may include a battery that you should dispose of properly Do not dispose of any printer components in unsorted municipal waste Please dispose of the Wa battery according to your local regulations and recycle the other printer components according to your local standards For m
57. CHAR on page 111 Printer web page View and Modify Printer Settings gt ZPL Control Control The printer looks for this two digit hex character to indicate the start of a ZPL ZPL II Character control instruction Set the control prefix character to match what is used in your label formats Accepted values 00 to FF Related ZPL commands ACT or CT SGD command used zpl control character User menu item CONTROL CHAR on page 111 Printer web page View and Modify Printer Settings gt ZPL Control Delimiter The delimiter character is a two digit hex value used as a parameter place marker in Character ZPL ZPL II format instructions Set the delimiter character to match what is used in your label formats Accepted values 00 to FF Related ZPL command s CD or CD SGD command used zpl delimiter User menu item DELIMITER CHAR on page 112 Printer web page View and Modify Printer Settings gt ZPL Control P1066582 002 ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment 85 Adjust Printer Settings Table 5 Language Settings Continued ZPL Mode Select the mode that matches what is used in your label formats This printer accepts label formats written in either ZPL or ZPL II eliminating the need to rewrite any ZPL formats that already exist The printer remains in the selected mode until it is changed in one of the ways listed here Accepted values ZPLII ZPL R
58. Components 0 0 0 eects 144 Ordering Replacement Parts 0 0c ete 144 Recycling Printer Components 0 00 eee ee eee 144 Lubrication asainne e peed id aa pride 144 P1066582 002 ZT400 Series User Guide 4 8 14 Contents 9 Troubleshooting scenic do AA 145 Meaning of Indicator Lights o oococccooccoccooo eae 146 Printing Issues 00 0 cece et hh 148 Ribbon Problems sss Tanadan ee aide ieee h TX eRe eae 3 830 ee eee Ee ee EA 151 RFID Problems 2 ruote e ede aa dee eed toda aga Be 152 Error Messages ick ee a eae ne Mae aed le fe 155 Communications Problems 0 0 0 eee teeta 159 Miscellaneous ISSUES 0 6 0 tte 160 Printer Diagnostics e soe wees ek Wadley Rus x rus ego e eR ed 162 Power On Self Test 0 0 0 ere 162 CANCEL Self TSt 2 00 0 eame ss Sau xim hh tasas 43 sepais Va cas 163 PAUSE SSI TBSL 5 ctexntvcadceet et Iu tee ist este ERA 164 PEED SBIETBBU au tiercieLeRibi4R e iiie ee PLI ERES ii dieta aed 165 FEED PAUSE Sell IBS 222c2icibicecatessete its sh chi tniee eles eeisse 168 CANCEL PAUSE Self Test 2 0 0 cece tees 168 Communication Diagnostics Test illie 169 Sensor Prole s esetet tiddi diden eee e bp REY See 170 S OPCCINICANONS sarria 173 General Specifications lille 174 Printing Specifications lllieeeeeeee III 175 Media Specifications oooooooorrornorr re 176 Ribbon Specifications l
59. If a black mark Then the media is Does not appear on the media Thermal transfer A ribbon is required Appears on the media Direct thermal No ribbon is required Coated Side of Ribbon Ribbon can be wound with the coated side on the inside or outside Figure 5 This printer can only use ribbon that is coated on the outside If you are unsure which side of a particular roll of ribbon is coated perform an adhesive test or a ribbon scratch test to determine which side is coated Figure 5 Ribbon Coated on Outside or Inside 0 Outside Inside 40 P1066582 002 ZT400 Series User Guide 4 8 14 Printer Setup and Operation 19 Ribbon Overview Adhesive Test If you have labels available perform the adhesive test to determine which side of a ribbon is coated This method works well for ribbon that is already installed To perform an adhesive test complete these steps 1 Peel a label from its liner 2 Press a corner of the sticky side of the label to the outer surface of the roll of ribbon 3 Peel the label off of the ribbon 4 Observe the results Did flakes or particles of ink from the ribbon adhere to the label If ink from the ribbon Then Adhered to the label The ribbon is coated on the outside and can be 4 used in this printer Oye Did not adhere to the label The ribbon is coated on the inside and cannot Y be used in this printer OD To verify this repeat the test on the o
60. See 7 Slide in the media guide until it just touches the edge of the media 4 8 Rotate the printhead open lever 1 downward until it locks the printhead in place 1 4 8 14 ZT400 Series User Guide P1066582 002 50 Printer Setup and Operation Load the Media Peel Off Mode with our without Liner Take Up 9 Does the media that you are using require ribbon for printing If you are not sure see When to Use Ribbon on page 18 If using Then Direct Thermal media no ribbon needed Continue with step 10 Thermal Transfer media ribbon needed a If you have not already done so load ribbon in the printer See Load the Ribbon on page 60 b Continue with step 10 10 Close the media door 11 Set the printer to Peel Off mode for more information see Print Mode on page 69 12 Press PAUSE to exit pause mode and enable printing The printer may perform a label calibration or feed a label depending on your settings 13 If desired perform the CANCEL Self Test on page 163 to verify that your printer is able to print Media loading in Peel Off mode is complete P1066582 002 ZT400 Series User Guide 4 8 14 Printer Setup and Operation 51 Load the Media Rewind Mode Final Steps for Rewind Mode 1 Extend the media approximately 18 in 500 mm out of the printer Ew 2 Feed the media over the peel assembly 4 8 14 ZT400 Series User Guide P1066582 002 52 Printer Setup and Ope
61. Series User Guide View and Modify Printer Settings gt Serial Communications Setup P1066582 002 88 Printer Configuration and Adjustment Adjust Printer Settings Table 7 Port Settings Continued Host Handshake Select the handshake protocol that matches the one being used by the host computer Accepted values XON XOFF e RTS CTS DSR DTR Related ZPL command s SC SGD command used comm handshake User menu item HOST HANDSHAKE on page 115 Printer web page View and Modify Printer Settings gt Serial Communications Setup P1066582 002 ZT400 Series User Guide 4 8 14 BlueTooth Settings Printer Configuration and Adjustment 89 Adjust Printer Settings Table 8 e BLUETOOTH Menu Bluetooth Displays the printer s Bluetooth Device Address Address Accepted values N A SGD command used bluetooth address Mode Displays the Bluetooth connection pair printer s device type Slave typical or Master Accepted values N A SGD command used N A Discovery Select if the printer is Discoverable for Bluetooth device pairing Accepted values ON enables Bluetooth discoverable mode OFF disables Bluetooth discoverable mode SGD command used bluetooth discoverable Connected Displays the Bluetooth connection status to its paired device Yes or No Accepted values N A SGD command used N A BT Spec Version Displays the Bluetooth operational specificat
62. US light and SUPPLIES light flash yellow once The PAUSE light blinks yellow The control panel displays MEDIA RIBBON CAL LOAD BACKING REMOVE RIBBON 4 8 14 ZT400 Series User Guide P1066582 002 120 Printer Configuration and Adjustment Calibrate the Ribbon and Media Sensors 2 Caution The printhead may be hot and could cause severe burns Allow the AN printhead to cool Open the printhead assembly by rotating the printhead open lever YA 3 Extend the media approximately 8 in 203 mm out of the printer 4 Remove the exposed labels so that only the liner remains P1066582 002 ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment 121 Calibrate the Ribbon and Media Sensors 5 Pull the media into the printer so that only the backing is between the media sensors 6 Remove the ribbon if used 7 Rotate the printhead open lever 1 downward until it locks the printhead in place 1 8 Press PAUSE to begin the media calibration process The PAUSE light turns off The SUPPLIES light flashes The control panel displays MEDIA RIBBON CAL CALIBRATING PLEASE WAIT 4 8 14 ZT400 Series User Guide P1066582 002 122 Printer Configuration and Adjustment Calibrate the Ribbon and Media Sensors When the process is complete The SUPPLIES light stops flashing The PAUSE light flashes yellow The control panel displays MEDIA RIBBON CAL RELOAD
63. Zebra ZT400 Series User Guide ZEBRA TECHNOLOGIES P1066582 002 Rev B O 2014 ZIH Corp The copyrights in this manual and the software and or firmware in the printer described therein are owned by ZIH Corp and Zebra s licensors Unauthorized reproduction of this manual or the software and or firmware in the printer may result in imprisonment of up to one year and fines of up to 10 000 17 U S C 506 Copyright violators may be subject to civil liability This product may contain ZPL ZPL II9 and ZebraLink programs Element Energy Equalizer Circuit E38 and Monotype Imaging fonts Software O ZIH Corp All rights reserved worldwide Zebra the Zebra head graphic Link OS ZPL and ZPL II are trademarks of ZIH Corp registered in many jurisdictions worldwide All rights reserved Bluetooth is a registered trademark of the Bluetooth SIG All other brand names product names or trademarks belong to their respective holders For additional trademark information please see Trademarks on the product CD Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries Zebra Technologies It is intended solely for the information and use of parties operating and maintaining the equipment described herein Such proprietary information may not be used reproduced or disclosed to any other parties for any other purpose without the express written per
64. a Print Touch logo Figure 4 to pair the device to the printer Your device then launches an app that displays a menu of choices that are specific to your Zebra printer Figure 4 Print Touch Logo Location ZT400 Series User Guide P1066582 002 16 Printer Setup and Operation Types of Media Types of Media P1066582 002 Important Zebra strongly recommends the use of Zebra brand supplies for continuous high quality printing A wide range of paper polypropylene polyester and vinyl stock has been specifically engineered to enhance the printing capabilities of the printer and to prevent premature printhead wear To purchase supplies go to http www zebra com howtobuy Your printer can use various types of media Standard media Most standard media uses an adhesive backing that sticks individual labels or a continuous length of labels to a liner Standard media can come on rolls or in a fanfold stack Table 1 Tag stock Tags are usually made from a heavy paper Tag stock does not have adhesive or a liner and it is typically perforated between tags Tag stock can come on rolls or in a fanfold stack Table 1 Radio frequency identification RFID smart media RFID media can be used in a printer that is equipped with an RFID reader encoder RFID labels are made from the same materials and adhesives as non RFID labels Each label has an RFID transponder sometimes called an inlay made of a chip and an
65. a Technical Support or by an authorized service technician Accepted values 0 255 Related ZPL command s none SGD command used ezpl take label User menu item TAKE LABEL on page 114 P1066582 002 Printer web page View and Modify Printer Settings gt Calibration ZT400 Series User Guide 4 8 14 Port Settings Baud Rate Printer Configuration and Adjustment 87 Adjust Printer Settings Table 7 Port Settings Select the baud value that matches the one being used by the host computer Accepted values 115200 57600 38400 28800 19200 14400 e 9600 4800 Related ZPL command s ASE SGD command used comm baud User menu item BAUD RATE on page 115 Printer web page View and Modify Printer Settings gt Serial Communications Setup Data Bits Parity 4 8 14 Select the data bits value that matches the one being used by the host computer Accepted values 7 8 Related ZPL command s ASC SGD command used comm data_bits User menu item DATA BITS on page 115 Printer web page View and Modify Printer Settings gt Serial Communications Setup Select the parity value that matches the one being used by the host computer Accepted values NONE EVEN ODD Related ZPL command s SC SGD command used comm parity User menu item PARITY on page 115 Printer web page ZT400
66. an be hung on something Tags are usually made of cardboard or other durable material ZT400 Series User Guide P1066582 002 182 Glossary tear off A mode of operation in which the user tears the label or tag stock away from the remaining media by hand thermal transfer A printing method in which the printhead presses an ink or resin coated ribbon against the media Heating the printhead elements causes the ink or resin to transfer onto the media By selectively heating the printhead elements as the media and ribbon move past an image is printed onto the media Contrast this with direct thermal void A space on which printing should have occurred but did not due to an error condition such as wrinkled ribbon or faulty print elements A void can cause a printed bar code symbol to be read incorrectly or not at all P1066582 002 ZT400 Series User Guide 4 8 14 A active print server user menu item 102 adhesive test for ribbon coating 19 adjustments display contrast LCD contrast user menu item 97 ways to adjust 72 label left position 69 maximum label length 70 print darkness 67 print width 69 printhead pressure 124 tear off position 68 antenna element ways to set 81 B bar codes bar code does not scan 150 bar codes label 71 darkness comparison during FEED self test 165 battery disposal 144 baud rate user menu item 115 117 118 ways to set 87 black mark media described 17 selecting media type 67
67. an cause the tear off peel off bar to bend which could have a negative effect on Important Apply minimum force when cleaning the tear off peel off bar Excessive peel performance 7 Reload the media liner through the peel mechanism For instructions see Final Steps for Peel Off Mode with or without Liner Take Up on page 42 4 8 14 ZT400 Series User Guide P1066582 002 138 Routine Maintenance Cleaning Schedule and Procedures 8 ee un a a a A Caution Use the peel release lever and your right hand to close the peel assembly Do not use your left hand to assist in closing The top edge of the peel roller assembly could pinch your fingers Close the peel assembly using the peel off mechanism release lever AA See 9 Rotate the printhead open lever 1 downward until it locks the printhead in place 1 P1066582 002 ZT400 Series User Guide 4 8 14 4 8 14 Routine Maintenance 139 Cleaning Schedule and Procedures 10 Close the media door The printer is ready to operate 11 Press PAUSE to exit pause mode and enable printing The printer may perform a label calibration or feed a label depending on your settings ZT400 Series User Guide P1066582 002 140 Routine Maintenance Cleaning Schedule and Procedures Clean the Cutter Module If the cutter is not cutting the labels cleanly or 1f it jams with labels clean the cutter Caution For personnel safety always power off and unplug the printer
68. aracters received including control codes such as CR carriage return Figure 6 shows a typical test label from this test Note The test label prints upside down Figure 6 e Communications Diagnostics Test Label ESG G PO394 25 A R 5E 45 53 5E 46 4F 33 39 34 2C 32 35 5E 41 41 N 18 10 FDCOOO00 4E 2C 31 38 2C 3 30 5E 46 44 28 30 30 39 30 0999 9999 FS 29 39 39 39 2D 39 39 39 39 SE 46 53 0D BA FOO 50 AAN 18 5E 45 4F 38 2C 35 30 5E 41 41 4E 2C 31 38 2C 1 O FDCENTER STA 31 38 5E 46 44 43 45 4E 54 45 52 20 53 54 To use communications diagnostics mode complete these steps 1 Set the print width equal to or less than the label width being used for the test See Print Width on page 69 for more information 2 Set the DIAGNOSTICS MODE option to ENABLED For methods see Communication Diagnostics Mode on page 75 The printer enters diagnostics mode and prints any data received from the host computer on a test label 3 Check the test label for error codes For any errors check that your communication parameters are correct Errors show on the test label as follows FE indicates a framing error Ok indicates an overrun error PE indicates a parity error NE indicates noise 4 Turn the printer off O and then back on I to exit this self test and return to normal operation 4 8 14 ZT400 Series User Guide P1066582 002 170 Troubleshooting Printer Diagnostics Sensor Profile Use t
69. associated with the ribbon system are made of black plastic while the components associated with media are made of gray plastic Those components and others are highlighted in light blue in the illustrations in this manual as needed Figure 2 shows the components inside the media compartment of a standard printer Depending on the printer model and the installed options your printer may look slightly different The components that are labeled are mentioned in procedures throughout this manual Figure 2 Printer Components ES 6 7 1 Media door 6 Printhead open lever 2 Printhead pressure adjustment toggles 7 Ribbon take up spindle 3 Control panel 8 Ribbon supply spindle 4 USB host port 9 Media supply hanger 5 Printhead assembly 10 Media supply guide This component appears only in printers that have the Thermal Transfer option installed 4 8 14 ZT400 Series User Guide P1066582 002 14 Introduction Control Panel Control Panel The control panel indicates the printer s current status and allows the user to control basic printer operation Figure 3 Control Panel 1 2 3 4 5 Y I 6 cv STATUS PAUSE DATA SUPPLIES NETWORK 9 STATUS light PAUSE light j DATA light ly SUPPLIES light az NETWORK light These indicator lights show the current status of the printer For more information see Table 1 on page 146 oO
70. ate 82 tag stock described 16 take label user menu item 114 ways to set intensity of sensor 86 Tear Off mode description and media path 30 how to select 69 select print mode through user menu 95 4 8 14 Index 189 tear off position how to adjust 68 user menu item 95 temperature operating 23 operating and storage 174 Thermal Transfer mode how to specify 68 media scratch test 18 THERMISTOR REPLACE PRINTHEAD message 157 TOOLS menu 97 transmissive sensor selecting through user menu 113 ways to select 86 troubleshooting communications problems 159 diagnostic tests 162 error messages 155 indicator lights 146 print quality problems 148 RFID problems 152 ribbon problems 151 types of media black mark media 17 continuous roll media 17 fanfold media 17 non continuous roll media 17 perforated media 17 RFID smart labels 16 tag stock 16 web media 17 U unpack the printer 22 USB host port copying a file from a USB Flash drive 100 location 13 printer does not recognize USB device 161 printing a file from a USB Flash drive 100 saving a file to a USB Flash drive 100 USB port characteristics of USB connection 25 specifications 174 ZT400 Series User Guide P1066582 002 Index V valid RFID label counter view or reset through user menu 110 ways to reset 82 ventilation requirements 23 vertical drift top of form position 149 void RFID label counter view or reset thr
71. before performing this procedure To clean the cutter module complete these steps 1 Turn the printer off O and unplug the printer from its power source 2 Raise the media door 3 Remove media that is loaded through the cutter module 4 Loosen and remove the thumbscrew and lock washer on the cutter shield S P1066582 002 ZT400 Series User Guide 4 8 14 A 4 8 14 Routine Maintenance 141 Cleaning Schedule and Procedures 5 Caution The cutter blade is sharp Do not touch or rub the blade with your fingers Remove the cutter shield 6 If necessary rotate the cutter motor thumbscrew to fully expose the V shaped cutter blade 1 ZT400 Series User Guide P1066582 002 142 Routine Maintenance Cleaning Schedule and Procedures 7 Using the swab from the Preventive Maintenance Kit part number 47362 wipe along the upper cutting surface 1 and the cutter blade 2 In place of the Preventive Maintenance Kit you may use a clean swab dipped in a solution of isopropyl alcohol minimum 90 and deionized water maximum 10 Allow the solvent to evaporate 1 2 8 A Caution The cutter blade is sharp For operator safety replace the cutter shield Replace the cutter shield 1 and secure it with the thumbscrew and lock washer that you removed earlier 2 g P1066582 002 ZT400 Series User Guide 4 8 14 4 8 14 Routine Maintenance 143 Cleaning Schedule and Procedures
72. cation make sure that you are using a null modem cable or a null modem adapter Check the printer s handshake protocol setting The setting used must match the one being used by the host computer See Host Handshake on page 88 If a driver is used check the driver communication settings for your connection Ensure that the flow control settings match Check the communication cable length See Table 2 on page 25 for requirements Check the printer driver or software communications settings if applicable A label format was sent to the printer but was not recognized The DATA light flashes but no printing occurs 4 8 14 The prefix and delimiter characters set in the printer do not match the ones in the label format Verify the prefix and delimiter characters See Command Character on page 84 and Delimiter Character on page 84 Incorrect data is being sent to the printer ZT400 Series User Guide Check the communication settings on the computer Ensure that they match the printer settings If the problem continues check the label format P1066582 002 160 Troubleshooting Miscellaneous Issues Miscellaneous Issues Table 7 identifies miscellaneous issues with the printer the possible causes and the recommended solutions Problem The control panel display shows a language that I cannot read Table 7 Miscellaneous Printer Problems Possible Cause The langua
73. cting data communications cables Connecting a data communications cable while the power is on I may damage the printer P1066582 002 ZT400 Series User Guide 4 8 14 Interface Printer Setup and Operation 25 Select a Communication Interface Table 2 Communication Interfaces Standard or Option Description B Standard Limitations and Requirements Many mobile devices can uetooth communicate with the printer within a 10 foot radius of the printer Connections and Configuration Refer to the Zebra Bluetooth User Guide for specific instructions for configuring your printer to use a Bluetooth interface A copy of this manual is available at http www zebra com manuals RS 232 Serial Standard Limitations and Requirements Maximum cable length of 50 ft 15 24 m e You may need to change printer parameters to match the host computer You need to use a null modem adaptor to connect to the printer if using a standard modem cable Connections and Configuration The baud rate number of data and stop bits the parity and the XON XOFF or DTR control must match those of the host computer USB Standard Limitations and Requirements Maximum cable length of 16 4 ft 5 m No printer parameter changes required to match the host computer Connections and Configuration No additional configuration is necessary Wired Ethernet print server 4 814 Standard Limitations and Requ
74. d Possible Cause The printer was powered off O and then back on I too quickly for the RFID reader to initialize properly Recommended Solution Wait at least 10 seconds after turning the printer power off before turning it back on 1 Turn off O the printer 2 Wait 10 seconds 3 4 Check for the RFID parameters in Setup Turn on I the printer mode or for RFID information on a new configuration label An incorrect version of printer or reader firmware was loaded on the printer Verify that the correct firmware version is loaded on your printer For more information refer to the RFID Programming Guide 3 Download the correct printer or reader firmware if necessary Ifthe problem persists contact Technical Support The printer is unable to communicate with the RFID subsystem ZT400 Series User Guide A O Na Turn off O the printer Wait 10 seconds Turn on I the printer Ifthe problem persists you may have a bad RFID reader or a loose connection between the RFID reader and the printer Contact Technical Support or an authorized service technician for assistance 4 8 14 Error Messages Troubleshooting Error Messages 155 The control panel displays messages when there is an error See Table 5 for errors the possible causes and the recommended solutions QuickHelp Pages Most error messages will include the option to view a QuickHelp pa
75. d ZPL command s Settings WC Network WL Sensor profile JG Others WD SGD command used none User menu item Settings PRINT INFORMATION on page 97 Network PRINT INFORMATION on page 106 Sensor profile PRINT INFORMATION on page 113 Control panel key s Settings and Network Do one of the following Hold CANCEL during printer power up Hold FEED CANCEL for 2 seconds when the printer is in the Ready state Sensor profile Hold FEED CANCEL during printer power up Printer web page View and Modify Printer Settings gt Print Listings on Label ZT400 Series User Guide P1066582 002 72 Printer Configuration and Adjustment Adjust Printer Settings Table 2 Calibration and Diagnostic Tools Continued LCD Contrast Change the contrast on the printer s display Accepted values 3 to 15 Related ZPL command s none SGD command used display contrast User menu item LCD CONTRAST on page 97 Printer web page N A Idle Display Select the information shown on the printer s display when the printer is idle Accepted values FW VERSION P ADDRESS MM DD YY 24 HR M DD YY 12 HR DD MM YY 24 HR DD MM YY 12 HR Related ZPL command s none SGD command used device idle display format User menu item IDLE DISPLAY on page 97 Printer web page N A Power Up Action Set the action for the printer to take during the power up sequence CALIBRATE adjust
76. d calculate the print contrast If you do not have a bar code verifier use your eyes or the system scanner to choose the optimal darkness setting based on the labels printed in this self test ZT400 Series User Guide P1066582 002 166 Troubleshooting Printer Diagnostics Figure 5 Bar Code Darkness Comparison ROTATED BAR CODES TM uM o gt 2 30 es 300 162 300 x61 3102 TIT T fil xou MEAN TE WANE 736 i suemvuee NN Ills zm aRCODE Z9x r gt m o E 9 m o SLIGHTLY DARK mi AUAI CODE 39 LIII Table 8 Judging Bar Code Quality Print Quality Description Too dark Labels that are too dark are fairly obvious They may be readable but not in spec The normal bar code bars increase in size Theopenings in small alphanumeric characters may fill in with ink e Rotated bar code bars and spaces run together Slightly dark Slightly dark labels are not as obvious The normal bar code will be in spec Small character alpha numerics will be bold and could be slightly filled in Therotated bar code spaces are small when compared to the in spec code possibly making the code unreadable P1066582 002 ZT400 Series User Guide 4 8 14 4 8 14 Print Quality In spec Troubleshooting 167 Printer Diagnostics Table 8 Judging Bar Code Quality Con
77. d pressure to the minimum needed for good print quality See Adjust the Printhead Pressure on page 124 Media not feeding properly walking from side to side Make sure that media is snug by adjusting the media guide or call a service technician The printhead or platen roller may be installed incorrectly Call a service technician The printer does not detect when the ribbon runs out In thermal transfer mode the printer did not detect the ribbon even though it is loaded correctly The printer may have been calibrated without ribbon Later ribbon was inserted without the user recalibrating the printer or loading printer defaults Calibrate the printer this time using ribbon or load printer defaults See Calibrate the Ribbon and Media Sensors on page 119 or Load Defaults on page 74 The printer indicates that ribbon is out even though ribbon is loaded correctly 4 8 14 The printer was not calibrated for the label and ribbon being used ZT400 Series User Guide Calibrate the printer See Calibrate the Ribbon and Media Sensors on page 119 P1066582 002 152 Troubleshooting RFID Problems RFID Problems Table 4 identifies problems that may occur with RFID printers the possible causes and the recommended solutions For more information about RFID refer to the RFID Programming Guide 3 A copy of the manual is available at http www zebra com manuals or on the use
78. de A code by which alphanumeric characters can be represented by a series of adjacent stripes of different widths Many different code schemes exist such as the universal product code UPC or Code 39 black mark A registration mark found on the underside of the print media that acts as a start of label indication for the printer See non continuous media calibration of a printer A process in which the printer determines some basic information needed to print accurately with a particular media and ribbon combination To do this the printer feeds some media and ribbon ifused through the printer and senses whether to use the direct thermal or thermal transfer print method and if using non continuous media the length of individual labels or tags configuration The printer configuration is a group of operating parameters specific to the printer application Some parameters are user selectable while others are dependent on the installed options and mode of operation Parameters may be switch selectable control panel programmable or downloaded as ZPL II commands A configuration label listing all the current printer parameters may be printed for reference continuous media Label or tag stock media that has no notch gap or web media liner only to separate the labels or tags The media is one long piece of material core diameter The inside diameter of the cardboard core at the center of a roll of media or ribbon diagnostics Informa
79. e information WIRED MAC ADDRESS View the Primary TCP IP Port View the Ethernet TCP port number over which labels and IP PORT commands can be sent for processing 6101 This menu item which cannot be modified from the control panel appears only if a wired or wireless print server is View the Alternate TCP IP Port View the alternate Ethernet TCP port number over which labels IP ALTERNATE PORT and commands can be sent for processing 9100 This menu item which cannot be modified from the control panel appears only if a wired or wireless print server is installed in your printer 4 8 14 ZT400 Series User Guide P1066582 002 104 Printer Configuration and Adjustment User Menus NETWORK Menu WLAN IP ADDRESS 000 000 000 000 WLAN SUBNET MASK 000 000 000 000 WLAN GATEWAY 000 000 000 000 A NEXT WLAN IP PROTOCOL all P1066582 002 Set the Printer s IP Address View and if necessary change the printer s IP address Changes are saved only if WIRED IP PROTOCOL on page 103 is set to PERMANENT To allow any saved changes to take effect use RESET NETWORK on page 106 to reset the print server See IP Address on page 77 for more information This menu item appears only if a wireless print server is installed in your printer Set the Subnet Mask View and if necessary change the subnet mask Changes are saved only if WIRED IP PROTOCOL on page 103 is set to PERMANENT To
80. e overall cord length must be less than 9 8 ft 3 m The cord must be rated for at least 10 A 250 V The chassis ground earth must be connected to ensure safety and reduce electromagnetic interference P1066582 002 ZT400 Series User Guide 4 8 14 Printer Setup and Operation 29 Connect the Printer to a Power Source Figure 2 Power Cord Specifications 1 AC power plug for your country This should bear the certification mark of at least one of the known international safety organizations Figure 3 2 3 conductor HAR cable or other cable approved for your country 3 IEC 320 connector This should bear the certification mark of at least one of the known international safety organizations Figure 3 4 Length lt 9 8 ft 3 m Rating 10 Amp 250 VAC Figure 3 International Safety Organization Certification Symbols NOSOGOOOOMI ve GAO OPONE KOOVE E Wn d S Ta o gt SORE SU 2 4 8 14 ZT400 Series User Guide P1066582 002 30 Printer Setup and Operation Select a Print Mode Select a Print Mode Use a print mode that matches the media being used and the printer options available Table 3 The media path is the same for roll and fanfold media Table 3 Print Modes and Printer Options Print Mode When to Use Printer Options Required Printer Actions Tear Off Use for most applications This mode can The printer prints label formats as it default setting be
81. elated ZPL command s MSZ SGD command used zpl zpl mode User menu item ZPL MODE on page 112 Printer web page View and Modify Printer Settings gt ZPL Control 4 8 14 ZT400 Series User Guide P1066582 002 86 Printer Configuration and Adjustment Adjust Printer Settings Sensor Settings Sensor Type Table 6 Sensor Settings Select the media sensor that is appropriate for the media that you are using The reflective sensor typically is used only for black mark media The transmissive sensor typically is used for other media types Accepted values e TRANSMISSIVE REFLECTIVE Related ZPL command s J5 SGD command used device sensor select User menu item Printer web page SENSOR TYPE on page 113 View and Modify Printer Settings gt Media Setup Label Sensor Set the sensitivity of the label sensor Important This value is set during sensor calibration Do not change this setting unless you are told to do so by Zebra Technical Support or by an authorized service technician Accepted values 0 255 Related ZPL command s none SGD command used ezpl label sensor User menu item LABEL SENSOR on page 113 Printer web page View and Modify Printer Settings gt Calibration Take Label Set the intensity of the take label LED Important This value is set during sensor calibration Do not change this setting unless you are told to do so by Zebr
82. els so that only the liner remains 4 8 14 ZT400 Series User Guide P1066582 002 44 Printer Setup and Operation Load the Media Peel Off Mode with our without Liner Take Up 4 Feed the liner behind the peel assembly Make sure that the end of the liner falls outside of the printer P1066582 002 ZT400 Series User Guide 4 8 14 Printer Setup and Operation 45 Load the Media Peel Off Mode with our without Liner Take Up 5 Complete this step only if you want to use Peel Off mode with Liner Take Up Your printer must have the Liner Take Up option or the Rewind option installed Follow the instructions for your printer option If you are not using Liner Take Up continue with step 6 5 a Thread the liner into the slot below the peel assembly Rewind Option Liner Take Up Option 5 b Feed the liner under the media Slide the liner into the slot in the liner alignment roller 1 take up spindle 1 1 4 8 14 ZT400 Series User Guide P1066582 002 Printer Setup and Operation 46 Load the Media Peel Off Mode with our without Liner Take Up 5 d P1066582 002 Rewind Option Continued Loosen the thumbscrew on the rewind media guide See e Slide the rewind media guide all the way out and then fold it down Liner Take Up Option Continued Push the liner back until it touches the back plate of the liner take up spindle assembly Wrap the liner around the liner take up s
83. en Ran out Continue with the next step Did not run out Cut or break the ribbon before the ribbon take up spindle Caution Do not cut the ribbon directly on the ribbon take up spindle Doing so may damage the spindle 2 While holding the ribbon take up spindle turn the ribbon release knob to the left until it stops The ribbon release bars pivot down easing the spindle s grip on the used ribbon P1066582 002 ZT400 Series User Guide 4 8 14 4 8 14 Routine Maintenance This section provides routine cleaning and maintenance procedures Contents Cleaning Schedule and Procedures eee 130 Clean the Exterior the Media Compartment and the Sensors 131 Clean the Printhead and Platen Roller llle 132 Clean the Peel Assembly 136 Clean the Cutter Module oo ooccocoocococo eee 140 Replacing Printer Components ooococococo eect eee 144 Ordering Replacement Parts 144 Recycling Printer Components 0 0 00 cece cette ae 144 L briCatlOn dee eee reo ene quse e 144 P1066582 002 Routine Maintenance Cleaning Schedule and Procedures Cleaning Schedule and Procedures Routine preventive maintenance is a crucial part of normal printer operation By taking good care of your printer you can minimize the potential problems that you might have with it and help to achieve and to maintain your standards for print quality Over time the movement of media or ribbon across
84. eries User Guide Ribbon is not required with direct thermal media If you are using direct thermal media remove the ribbon This error message will not affect printing If you are using thermal transfer media which requires ribbon set the printer for Thermal Transfer mode See Print Method on page 68 P1066582 002 Troubleshooting Error Messages Display Indicator Lights ALERT RIBBON OUT STATUS light steady yellow SUPPLIES light flashing yellow Table 5 Error Messages Continued Possible Cause In thermal transfer mode ribbon is not loaded ribbon is loaded incorrectly the ribbon sensor is not detecting ribbon e media is blocking the ribbon sensor Recommended Solution 1 Load ribbon correctly See Load the Ribbon on page 60 2 Calibrate the printer See Media and Ribbon Sensor Calibration on page 75 In thermal transfer mode the printer did not detect the ribbon even though it is loaded correctly Print a sensor profile see Print Information on page 71 The ribbon out threshold 2 is likely too high above the line that indicates where the ribbon is detected 1 2 Calibrate the printer see Media and Ribbon Sensor Calibration on page 75 or load printer defaults see Load Defaults on page 74 If you are using direct thermal media the printer is waiting for ribbon to be loaded because it is incorrectly set for thermal transfer mode
85. fety always use an approved three conductor AN power cord specific to the region or country intended for installation This cord must use an IEC 320 female connector and the appropriate region specific three conductor grounded plug configuration To connect the printer to a power source complete these steps 1 Plug the female end of the A C power cord into the A C power connector on the back of the printer 9N et 24 2 Plug the male end of the A C power cord into an appropriate power outlet s Sd ISVAC On E E 230 V AC o 4 8 14 ZT400 Series User Guide P1066582 002 28 Printer Setup and Operation Connect the Printer to a Power Source 3 Turn on I the printer The printer boots up and performs a self test The printer reports its status through the indicator lights on the control panel see Table 1 on page 146 for the meaning of the light colors and combinations Power Cord Specifications Caution For personnel and equipment safety always use an approved three conductor N power cord specific to the region or country intended for installation This cord must use an IEC 320 female connector and the appropriate region specific three conductor grounded plug configuration Depending on how your printer was ordered a power cord may or may not be included If one is not included or if the one included is not suitable for your requirements see Figure 2 and refer to the following guidelines Th
86. g random data Related ZPL command s N A SGD command used rfid tag test content and rfid tag test execute User menu item RFID TEST on page 109 Printer web page ZT400 Series User Guide N A 4 8 14 Printer Configuration and Adjustment 81 Adjust Printer Settings Table 4 RFID Settings Continued Programming If the desired programming position read write position is not achieved through RFID Position tag calibration a value may be specified See the RFID Programming Guide 3 for more information Accepted values FO to FXxx where xxx is the label length in millimeters or 999 whichever is less The printer feeds the label forward for the specified distance and then begins programming BO to B30 The printer backfeeds the label for the specified distance and then begins programming To account for the backfeed allow empty media liner to extend out of the front of the printer when using a backward programming position Related ZPL command s ARS SGD command used rfid position program User menu item RFID PROGRAM POS on page 109 Printer web page View and Modify Printer Settings gt RFID Setup gt PROGRAM POSITION RFID Antenna If the desired antenna is not achieved through RFID tag calibration a value may be Element specified t3 Note This parameter does not apply to ZD500R printers which always use an antenna element value of Al Accepted value
87. ge The lower right hand corner of the message displays QR To access a QuickHelp page from an error message do the following 1 Press RIGHT SELECT to select QR The printer displays a QuickHelp page specific to that error message This page includes a QR code 2 Scan the QR code with a smartphone Your phone accesses either a video specific to that error message or the Zebra support page for your printer Display Indicator Lights HEAD OPEN CLOSE HEAD STATUS light steady red PAUSE light steady yellow Table 5 Error Messages Possible Cause The printhead is not fully closed Recommended Solution Close the printhead completely The printhead open sensor is not working properly Call a service technician to replace the sensor MEDIA OUT LOAD MEDIA STATUS light steady red SUPPLIES light steady red The media is not loaded or is loaded incorrectly Load media correctly See Load the Media on page 34 Misaligned media sensor Check the position of the media sensor The printer is set for noncontinuous media but continuous media is loaded 1 Install the proper media type or reset printer for the current media type 2 Calibrate the printer See Media and Ribbon Sensor Calibration on page 75 WARNING RIBBON IN STATUS light steady yellow SUPPLIES light flashing yellow 4 8 14 Ribbon is loaded but the printer is set for direct thermal mode ZT400 S
88. ge 119 The platen roller is dirty Clean the printhead and platen roller See Clean the Printhead and Platen Roller on page 132 Improper printhead pressure Adjust the printhead pressure to ensure proper settings toggles functionality See Adjust the Printhead Pressure on page 124 The media or ribbon is loaded Ensure that the media and ribbon are loaded incorrectly correctly See Load the Ribbon on page 60 and Load the Media on page 34 Incompatible media You must use media that meets the printer specifications Ensure that the interlabel gaps or notches are 2 to 4 mm and consistently placed see Media Specifications on page 176 The bar code printed The bar code is not within Perform the FEED Self Test on page 165 Adjust on a label does not scan specifications because the print is too light or too dark the darkness or print speed settings as necessary There is not enough blank space around the bar code Leave at least 1 8 in 3 2 mm between the bar code and other printed areas on the label and between the bar code and the edge of the label Auto Calibrate failed P1066582 002 The media or ribbon is loaded incorrectly Ensure that the media and ribbon are loaded correctly See Load the Ribbon on page 60 and Load the Media on page 34 The sensors could not detect the media or ribbon Calibrate the printer See Calibrate the Ribbon and Media Sensors on page 119 The sensors are dirty
89. ge parameter was changed through the control panel or a firmware command Recommended Solution 1 On the control panel display scroll to LANGUAGE Menu 2 Press OK to access the items in this menu 3 Use the UP ARROW or DOWN ARROW to scroll through the language selections The selections for this parameter are displayed in the actual languages to make it easier for you to find one that you are able to read 4 Select the language that you want to display The display is missing The display may need Call a service technician characters or parts of replacing characters Changes in Some parameters are set 1 Check the parameters and change or reset 1f parameter settings incorrectly necessary did not take effect 2 Turn the printer off O and then on I A firmware command turned off the ability to change the parameter A firmware command changed the parameter back to the previous setting Refer to the Programming Guide for ZPL ZBI Set Get Do Mirror and WML or call a service technician Ifthe problem persists there may be a problem with the main logic board Call a service technician Non continuous labels are being treated as continuous labels The printer was not calibrated for the media being used The printer is configured for continuous media Calibrate the printer See Calibrate the Ribbon and Media Sensors on page 119 Set the printer for the correct media t
90. gs The ribbon sensor threshold setting is indicated by OUT 2 If the ribbon readings are below the threshold value the printer does not acknowledge that ribbon is loaded Figure 7 Sensor Profile Ribbon Section Media Sensor Profile Figure 8 The line labeled MEDIA 1 on the sensor profile indicates the media sensor readings The media sensor threshold settings is indicated by WEB 2 The media out threshold is indicated by OUT 3 The downward spikes 4 indicate gaps between labels the web and the lines between the spikes 5 indicate where labels are located If you compare the sensor profile printout to a length of your media the spikes should be the same distance apart as the gaps on the media If the distances are not the same the printer may be having difficulty determining where the gaps are located Figure 8 Sensor Profile Media Section 4 8 14 ZT400 Series User Guide P1066582 002 172 Troubleshooting Printer Diagnostics P1066582 002 ZT400 Series User Guide 4 8 14 4 8 14 Specifications This section lists general printer specifications printing specifications ribbon specifications and media specifications Contents General SpecificatiONS ooooooocooorcnrr eee 174 Printing SpecificatiONS su ton a Sedans Saude ese odd RE 175 Media Specifications 0 0 III 176 Ribbon Specifications 0 0 0 tees 177 P106658
91. h the international languages as well ZT400 Series User Guide 4 8 14 Troubleshooting 163 Printer Diagnostics CANCEL Self Test The CANCEL self test prints a printer configuration label and a network configuration label For other ways to print these labels see Print Information on page 71 To perform the CANCEL Self Test complete these steps 1 Turn off O the printer 2 Press and hold CANCEL while turning on 1 the printer Hold CANCEL until the first control panel light turns off The printer prints a printer configuration label Figure 1 and then a network configuration label Figure 2 Figure 2 Sample Network Configuration Label Figure 1 Sample Printer Configuration Label PRINTER CONFIGURATION Zebra Technologies Zebra Technologies ZTC CARA aa 2PL ZTC AESH ZPL XHXHXH XX XHX KXKNXX XK XXNX PrintServer LOAD LAN FROM ACTIVE PRINTSRVR Network Configuration e gt PRINT MODE CONTINUOUS MEDIA TYPE PEE aj Bug 832 PRINT WIDTH 10 903 004 000 ERTEHAY LABEL LENGTH 098 MINS SERVER IP PRINT HERD ID prat LENGTH Yes TIMEOUT CHECKING PARALLEL COMM SER IP PROTOCOL IP ADDRESS COMMUNICATIONS CONTROL PREFIX FORMAT PREFIX DELIMITER CHAR ZPL MODE MEDIA POWER UP HEAD CLOSE BACKFEED LABEL TOP REPRINT MODE MAC ADDRESS HEDIA SENSOR DRIVER INSTALLED RIBBON SENSOR OPERATING MODE Gee TM POWER RE EDU SUR sia CURRENT TX RATE AS WEP TYPE TRANS Base
92. h they appear when you press the RIGHT ARROW For more information about these settings see Table 5 Language Settings on page 83 Select the Display Language LANGUAGE If necessary change the language that the printer displays See Language on page 83 for more information Note The selections for this parameter are displayed in the actual languages to make it easier for you to find one that you are able to read ENGLISH Enable ZPL Override ZPL OVERRIDE Enable this menu item to allow certain ZPL commands to override the printer s current settings DISABLED See ZPL Override on page 83 for more information Set the Command Character Value COMMAND CHAR Set the format command character to match what is used in your label formats SE See Command Character on page 84 for more information Set the Control Character Value CONTROL CHAR Set the control prefix character to match what is used in your label formats TE See Control Character on page 84 for more information 4 8 14 ZT400 Series User Guide P1066582 002 112 Printer Configuration and Adjustment User Menus LANGUAGE Menu Set the Delimiter Character Value DELIMITER CHAR Set the delimiter character to match what is used in your label formats ee Delimiter Character on page or more information 2C See Delimiter Ch 84 f informati Set the ZPL Mode ZPL MODE Select the mode that matches what is used in your label formats See ZPL Mode on page 85 f
93. he print elements over time Heat and abrasion can cause printhead wear Therefore to maximize the life of the printhead use the lowest print darkness setting sometimes called burn temperature or head temperature and the lowest printhead pressure necessary to produce good print quality In the thermal transfer printing method use ribbon that is as wide or wider than the media to protect the printhead from the rough media surface registration Alignment of printing with respect to the top vertical or sides horizontal of a label or tag ribbon A band of material consisting of a base film coated with wax or resin ink The inked side of the material is pressed by the printhead against the media The ribbon transfers ink onto the media when heated by the small elements within the printhead Zebra ribbons have a coating on the back that protects the printhead from wear ribbon wrinkle A wrinkling of the ribbon caused by improper alignment or improper printhead pressure This wrinkle can cause voids in the print and or the used ribbon to rewind unevenly This condition should be corrected by performing adjustment procedures roll media Media that comes supplied rolled onto a core usually cardboard Contrast this with fanfold media supplies A general term for media and ribbon symbology The term generally used when referring to a bar code tag A type of media having no adhesive backing but featuring a hole or notch by which the tag c
94. he sensor profile image which will extend across several actual labels or tags to troubleshoot the following situations The printer experiences difficulty in determining gaps web between labels The printer incorrectly identifies preprinted areas on a label as gaps web The printer cannot detect ribbon With the printer in the Ready state print a sensor profile in one of these ways Using the buttons on a Turn off O the printer the control panel b Press and hold FEED CANCEL while turning on I the printer c Hold FEED CANCEL until the first control panel light turns off Using ZPL a Send the JG command to the printer See the Zebra Programming Guide for more information about this command Using the control panel Navigate to the following item under the SENSORS menu display See Navigating through Screens in the Display on page 90 for information about using the control panel and accessing the menus PRINT INFORMATION v SENSOR PROFILE A PRINT b Press RIGHT SELECT to select PRINT Compare your results to the examples shown in this section If the sensitivity of the sensors must be adjusted calibrate the printer see Calibrate the Ribbon and Media Sensors on page 119 P1066582 002 ZT400 Series User Guide 4 8 14 Troubleshooting 171 Printer Diagnostics Ribbon Sensor Profile Figure 7 The line labeled RIBBON 1 on the sensor profile indicates the ribbon sensor readin
95. il the label is removed The liner winds onto the liner take up spindle or the rewind spindle Liner Take Up Option Rewind Option Red solid lines media Blue dotted lines backing only P1066582 002 ZT400 Series User Guide 4 8 14 Printer Setup and Operation 33 Select a Print Mode Table 3 Print Modes and Printer Options Print Mode When to Use Printer Options Required Printer Actions Rewind Use if the printer has the Rewind option The printer winds the labels and liner onto the rewind spindle without peeling the labels from the liner Rewind mode Red solid lines media Blue dotted lines backing only 4 8 14 ZT400 Series User Guide P1066582 002 34 Printer Setup and Operation Load the Media Load the Media Use the instructions in this section for loading roll or fanfold media in any print mode Caution While performing any tasks near an open printhead remove all rings watches hanging necklaces identification badges or other metallic objects that could touch the printhead You are not required to turn off the printer power when working near an open printhead but Zebra recommends it as a precaution If you turn off the power you will lose all temporary settings such as label formats and you must reload them before you resume printing Note In some of the drawings that follow the printer is shown without a ribbon system to L give you a better view of the com
96. int Method PRINT METHOD Specify if the printer is to use Direct Thermal mode no ribbon or Thermal Transfer mode using thermal transfer media and ribbon v THERMAL TRANS A See Print Method on page 68 for more information P1066582 002 ZT400 Series User Guide 4 8 14 TEAR OFF PRINT WIDTH 832 PRINT MODE TEAR OFF LEFT POSITION REPRINT MODE OFF 4 8 14 Printer Configuration and Adjustment 95 User Menus SETTINGS Menu Adjust the Tear Off Position If necessary adjust the position of the media over the tear off bar after printing See Tear Off Position on page 68 for more information Adjust the Print Width Specify the width of the labels being used The default value is the maximum width for the printer based on the printhead s DPI value See Print Width on page 69 for more information Select the Print Mode Select a print mode that is compatible with your printer options See Print Mode on page 69 for more information Adjust the Label Left Position If necessary shift the print position horizontally on the label Positive numbers move the left edge of the image toward the center of the label by the number of dots selected while negative numbers move the left edge of the image toward the left edge of the label See Label Left Position on page 69 for more information Set the Reprint Mode When reprint mode is enabled you can reprint the last label printed either by issuing cer
97. ion Misregistration skips labels The printer is not calibrated Calibrate the printer See Calibrate the Ribbon and Media Sensors on page 119 Improper label format Check your label format and correct it as necessary Misregistration and misprint of one to The platen roller is dirty Clean the printhead and platen roller See Clean the Printhead and Platen Roller on page 132 three labels Media does not meet Use media that meets specifications See Media specifications Specifications on page 176 Vertical drift in The printer is out of calibration Calibrate the printer See Calibrate the Ribbon top of form position 4 8 14 and Media Sensors on page 119 The platen roller is dirty ZT400 Series User Guide Clean the printhead and platen roller See Clean the Printhead and Platen Roller on page 132 P1066582 002 150 Troubleshooting Printing Issues Issue Vertical image or Table 2 Printing Issues Continued Possible Cause The printer is using Recommended Solution Set the printer for the correct media type label drift non continuous labels but is gap notch continuous or mark see Media configured in continuous mode Type on page 67 and calibrate the printer if necessary see Calibrate the Ribbon and Media Sensors on page 119 The media sensor is calibrated Calibrate the printer See Calibrate the Ribbon improperly and Media Sensors on pa
98. ion Set the Data Bits Value DATA BITS Select the data bits value that matches the one being used by the host computer See Data Bits on page 87 for more information Set the Parity Value Select the parity value that matches the one being used by the host computer See Parity on page 87 for more information Set the Host Handshake Protocol Value HOST HANDSHAKE Select the handshake protocol that matches the one being used by the host computer XON XOFF See Host Handshake on page 88 for more information 4 8 14 ZT400 Series User Guide P1066582 002 116 Printer Configuration and Adjustment User Menus PORTS Menu View the Wireless Markup Language WML Version ZEBRA TECHNOLOGIES This value cannot be changed WML S1 09 zebra com support BlueTooth Menu Shortcut BLUETOOTH MENU To be taken to the next user menu press OK or press RIGHT SELECT to select GO DARKNESS 10 To continue to navigate in the same user menu press the LEFT ARROW or RIGHT ARROW BAUD RATE 9600 ZEBRA TECHNOLOGY WLM S109 P1066582 002 ZT400 Series User Guide 4 8 14 BLUETOOTH Menu Printer Configuration and Adjustment 117 User Menus BLUETOOTH Menu Items in this menu are shown in the order in which they appear when you press the RIGHT ARROW For more information about these settings see BlueTooth Settings on page 89 BLUETOOTH ADDRESS XX XX XX XX XX XX MODE SLAVE DISCOVERY
99. ion level Accepted values N A Min Security Mode 4 814 SGD command used bluetooth radio version Displays the printer s Bluetooth minimum level of applied security Accepted values N A SGD command used N A ZT400 Series User Guide P1066582 002 90 Printer Configuration and Adjustment User Menus User Menus The printer s control panel includes a display where you can view the printer s status or change its operating parameters In this section you will learn how to navigate through the printer s menu system and change values for menu items Navigating through Screens in the Display Idle Display After the printer completes the power up sequence it moves to the Idle Display Figure 1 The printer cycles through its IP address and information configured by the user Figure 1 Idle Display PRINTER READY 1 V75 19 6Z 2 1 The printer s current status Information that is set through dle Display on page 72 Home menu shortcut 23 P1066582 002 ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment 91 User Menus Home Menu The printer s operating parameters are sorted into eight user menus which you can access through the printer s Home menu Figure 2 For detailed information about changing the printer settings see Adjust Printer Settings on page 66 Figure 2 Home Menu See SETTINGS Menu on page 94 See NETWORK Menu
100. irements Can print to the printer from any computer on your LAN Cancommunicate with the printer through the printer s web pages The printer must be configured to use your LAN e A parallel connection or a wireless print server if installed takes up this port on the printer Caution Be careful not to plug a USB cable into a wired Ethernet print server connector on the printer because doing so will damage the Ethernet connector Connections and Configuration Refer to the ZebraNet Wired and Wireless Print Servers User Guide for configuration instructions A copy of this manual is available at http www zebra com manuals r Note To use this connection you may need to remove a factory installed plug that is designed to keep someone from accidentally plugging a USB connector into this port ZT400 Series User Guide P1066582 002 26 Printer Setup and Operation Select a Communication Interface Table 2 Communication Interfaces Continued Standard or Interface Option Description 8 bit Parallel data Option Limitations and Requirements interface Maximum cable length of 10 ft 3 m Recommended cable length of 6 ft 1 83 m No printer parameter changes required to match the host computer A wired or wireless print server if installed takes up this port on the printer Connections and Configuration No additional configuration is necessary Wireless print server Option Limitations a
101. ition 69 maximum label length 70 media type 67 print method 68 print mode 69 print speed 67 print width 69 reprint mode 70 settings not taking effect 160 tear off position 68 printhead adjust printhead pressure 124 HEAD COLD message 157 how to clean 132 PH NOT AUTHENTICATED message 156 PRINT HEAD OVERTEMP message 157 THERMISTOR PREPLACE PRINTHEAD message 157 programming position view or set through user menu 109 ways to set 81 Q QR codes with error messages 155 QuickHelp pages 155 R radiation exposure limits 4 read power view or set through user menu 109 ways to set 82 read RFID data through user menu 108 ways to perform 80 read write position 81 recycling printer parts 144 reflective sensor selecting through user menu 113 ways to select 86 registration loss during printing 148 relative humidity operating 23 operating and storage 174 reload last saved settings 74 replacement parts 144 report shipping damage 22 reprint mode how to set and use 70 user menu item 95 P1066582 002 reset network settings user menu item 106 ways to reset 79 reset printer to default values 74 RFID smart labels 16 troubleshooting 152 RFID status view through user menu 108 ways to view 80 RFID test initiate through user menu 109 ways to perform 80 ribbon adhesive test 19 broken or melted ribbon 151 determining coated side 18 removal 128 ribbon not detected correctly 151
102. itivity of the media and ribbon sensors Ribbon Sensor For complete instructions on how to perform a calibration procedure see Calibrate the Calibration Ribbon and Media Sensors on page 119 Accepted values N A Related ZPL command s JC SGD command used ezpl manual calibration User menu item MEDIA RIBBON CAL on page 98 Control panel key s Hold PAUSE FEED CANCEL for 2 seconds to initiate calibration Printer web page The calibration procedure cannot be initiated through the web pages See the following web page for settings that are set during sensor calibration View and Modify Printer Settings gt Calibration Important Do not change these settings unless you are told to do so by Zebra Technical Support or by an authorized service technician Communication Use this diagnostics tool to cause the printer to output the hexadecimal values for all Diagnostics Mode data received by the printer For more information see Communication Diagnostics Test on page 169 Accepted values DISABLED ENABLED Related ZPL command s JD to enable JE to disable SGD command used device diagnostic print User menu item DIAGNOSTIC MODE on page 99 Control panel key s Hold PAUSE FEED for 2 seconds when the printer is in the Ready state Printer web page N A 4 8 14 ZT400 Series User Guide P1066582 002 76 Printer Configuration and Adjustment Adjust Printer Settings Table 2 Calibration and Diagnostic Tools Conti
103. l position of the label format if the image was inverted using the POI ZPL II command Accepted values Z 1410 203 dpi 0002 to 832 Z 1410 300 dpi 0002 to 1248 Z 1410 600 dpi 0002 to 2496 ZT420 203 dpi 0002 to 1344 Z 1420 300 dpi 0002 to 1984 Related ZPL command s PW SGD command used ezpl print width User menu item PRINT WIDTH on page 95 Printer web page View and Modify Printer Settings gt Media Setup gt Print Width Print Mode Select a print mode that is compatible with your printer options For information about how the print mode selections work with different printer options see Select a Print Mode on page 30 Accepted values TEAR OFF CUTTER PEEL use this value for peel off or liner take up printing Related ZPL command s MM SGD command used media printmode User menu item PRINT MODE on page 95 Printer web page View and Modify Printer Settings gt General Setup gt Print Mode Label Left If necessary shift the print position horizontally on the label Positive numbers move the left Position edge of the image toward the center of the label by the number of dots selected while negative numbers move the left edge of the image toward the left edge of the label Accepted values 9999 to 9999 Related ZPL command s LS SGD command used zpl left position User menu item LEFT POSITION on page 95 Printer web page View and Modify Printer Settings gt Advanced Setup gt Left Position 4 8 14 ZT400 Series
104. l print method User menu item PRINT METHOD on page 94 Printer web page View and Modify Printer Settings gt Media Setup gt Print Method Tear Off If necessary adjust the position of the media over the tear off bar after printing Position P1066582 002 Higher numbers move the media out the tear line moves closer to the leading edge of the next label Lower numbers move the media in the tear line moves closer to the edge of the label just printed 1 T 2 t 1 Media direction 2 Factory set tear line location at position 000 Accepted values 120 to 120 Related ZPL command s TA SGD command used ezpl tear_off User menu item TEAR OFF on page 95 Printer web page ZT400 Series User Guide View and Modify Printer Settings gt General Setup gt Tear Off 4 8 14 Printer Configuration and Adjustment 69 Adjust Printer Settings Table 1 Print Settings Continued Print Width Specify the width of the labels being used The default value is the maximum width for the printer based on the printhead s DPI value Note Setting the width too narrow can result in portions of a label format not being y 7j printed on the media Setting the width too wide wastes formatting memory and can cause the printer to print off of the label and onto the platen roller This setting can affect the horizonta
105. lle eee 177 DIOSA ET 179 I n m 183 4 8 14 ZT400 Series User Guide P1066582 002 7 8 Contents P1066582 002 ZT400 Series User Guide 4 8 14 4 8 14 About This Document This section provides you with contact information document structure and organization and additional reference documents Contents Who Should Use This DocUMenNt o oooocococooo eee eee 10 How This Document Is Organized P1066582 002 10 About This Document Who Should Use This Document Who Should Use This Document This User Guide is intended for use by any person who needs to perform routine maintenance upgrade or troubleshoot problems with the printer How This Document Is Organized P1066582 002 The User Guide is set up as follows Section Introduction on page 11 Description This section provides a high level overview of the printer and its components Printer Setup and Operation on page 21 This section assists the technician with initial setup and operation of the printer Printer Configuration and Adjustment on page 65 This section assists you with configuration of and adjustments to the printer Routine Maintenance on page 129 This section provides routine cleaning and maintenance procedures Troubleshooting on page 145 This section provides information about errors that you might need to troubleshoot
106. m 111 ways to set 84 control panel button function 14 error messages 155 location 13 navigation 90 CUT ERROR message 158 Cutter mode cleaning the cutter module 140 CUT ERROR message 158 description and media path 31 how to select 69 select print mode through user menu 95 D darkness how to make adjustments 67 print quality too light or too dark 149 user menu item 94 data bits user menu item 115 ways to set 87 P1066582 002 data cables 26 data source connections 24 site selection considerations 23 declaration of conformity 3 default gateway user menu item 103 104 ways to view or set 77 default reset 74 delimiter character user menu item 112 ways to set 84 diagnostic mode how to initiate 75 169 user menu item 99 diagnostics 162 Direct Thermal mode how to specify 68 media scratch test 18 display contrast LCD contrast user menu item 97 ways to adjust 72 location 14 missing characters 160 display language how to change from unfamiliar language 160 user menu item LANGUAGE menu 111 SETTINGS menu 96 ways to change 83 disposal of printer parts 144 E electronics cover 13 enable ZBI ways to tell if ZBI is enabled 76 ZBI enabled user menu item 99 error messages 155 ESSID user menu item 105 ways to view 78 Ethernet characteristics of a wired connection 25 characteristics of wireless connection 26 external view of printer 13 ZT400 Series User Guide 4 8 14
107. media ribbon needed a If you have not already done so load ribbon in the printer See Load the Ribbon on page 60 b Continue with step 5 P1066582 002 ZT400 Series User Guide 4 8 14 Printer Setup and Operation 59 Load the Media Cutter Mode 5 Close the media door 6 Set the printer to Cutter mode for more information see Print Mode on page 69 7 Press PAUSE to exit pause mode and enable printing The printer may perform a label calibration or feed a label depending on your settings 8 If desired perform the CANCEL Self Test on page 163 to verify that your printer is able to print Media loading in Cutter mode is complete 4 8 14 ZT400 Series User Guide P1066582 002 60 Printer Setup Load the Ribbon Load the gt dv Ribbon Note This section applies only to printers that have the Thermal Transfer option installed Ribbon is used only with thermal transfer labels For direct thermal labels do not load ribbon in the printer To determine if ribbon must be used with a particular media see When to Use Ribbon on page 18 Caution While performing any tasks near an open printhead remove all rings watches hanging necklaces identification badges or other metallic objects that could touch the printhead You are not required to turn off the printer power when working near an open printhead but Zebra recommends it as a precaution If you turn off the power you will lose all
108. mission of Zebra Technologies Product Improvements Continuous improvement of products is a policy of Zebra Technologies All specifications and designs are subject to change without notice Liability Disclaimer Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct however errors do occur Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom Limitation of Liability In no event shall Zebra Technologies or anyone else involved in the creation production or delivery of the accompanying product including hardware and software be liable for any damages whatsoever including without limitation consequential damages including loss of business profits business interruption or loss of business information arising out of the use of the results of use of or inability to use such product even if Zebra Technologies has been advised of the possibility of such damages Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you ENERGY STAR Part Number P1066582 002 Rev A Declaration of Conformity 3 WAZEBRA TECHNOLOGIES Declaration of Conformity We have determined that the Zebra printers identified as the ZT410 and ZT420 manufactured by Zebra Technologies Corporation 475 Half Day Road Suite 500 Lincolnshire
109. nd Requirements Can print to the printer from any computer on your Wireless Local Area Network WLAN Cancommunicate with the printer through the printer s web pages The printer must be configured to use your WLAN e A parallel connection or a wired print server if installed takes up this port on the printer Configuration Refer to the ZebraNet Wired and Wireless Print Servers User Guide for configuration instructions A copy of this manual is available at http www zebra com manuals Data Cables You must supply all data cables for your application Ethernet cables do not require shielding but all other data cables must be fully shielded and fitted with metal or metallized connector shells Unshielded data cables may increase radiated emissions above the regulated limits To minimize electrical noise pickup in the cable Keep data cables as short as possible Do not bundle the data cables tightly with the power cords Do not tie the data cables to power wire conduits P1066582 002 ZT400 Series User Guide 4 8 14 Printer Setup and Operation 27 Connect the Printer to a Power Source Connect the Printer to a Power Source The AC power cord must have a three prong female connector on one end that plugs into the mating AC power connector at the rear of the printer If a power cable was not included with your printer refer to Power Cord Specifications on page 28 Caution For personnel and equipment sa
110. nter information 71 NETWORK MENU network configuration label 106 SENSORS menu sensor profile 113 TOOLS menu printer configuration label 97 print method how to specify 68 user menu item 94 print mode how to select 69 user menu item 95 print quality bar code does not scan 150 darkness comparison during FEED self test 165 printhead pressure adjustment 124 troubleshooting 148 4 8 14 ZT400 Series User Guide Index 187 print server active print server user menu item 102 channel user menu item 105 characteristics of wired connection 25 characteristics of wireless connection 26 default gateway user menu item 103 104 ways to view or set 77 ESSID user menu item 105 ways to view or set 78 IP address user menu item 102 104 ways to view or set 77 IP protocol user menu item 103 104 ways to select IP protocol 78 MAC address user menu item 103 105 ways to view 78 network configuration label user menu item 106 ways to print 71 reset network settings user menu item 106 ways to reset 79 signal user menu item 105 ways to view or set 79 subnet mask user menu item 102 104 ways to view or set 77 print speed how to select 67 selection 67 user menu item 94 print station 100 print width how to adjust 69 user menu item 95 printer configuration label 71 printer diagnostics 162 printer locks up 160 P1066582 002 188 Index printer settings darkness 67 label left pos
111. nued Enable ZBI Zebra Basic Interpreter ZBI 2 0 is a programming option that may be purchased for your printer If you would like to purchase this option contact your Zebra reseller for more information Accepted values N A Related ZPL command s none SGD command used zbi key identifies if the ZBI 2 0 option is enabled or disabled on the printer User menu item ZBI ENABLED on page 99 Printer web page N A Run a ZBI If you have ZBI installed you may choose to run a ZBI program that you have Program downloaded to your printer Accepted values N A Related ZPL command s JI JI SGD command used zbi control run User menu item RUN ZBI PROGRAM on page 99 Printer web page Directory Listing Stop a ZBI If your printer is running a ZBI program you may stop that program Program Accepted values N A Related ZPL command s JQ SGD command used zbi control terminate P1066582 002 User menu item STOP ZBI PROGRAM on page 99 Printer web page Directory Listing ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment 77 Adjust Printer Settings Network Settings Table 3 Network Settings IP Address View and if necessary change the printer s IP address Changes to this setting are saved only if IP PROTOCOL is set to PERMANENT To allow any saved changes to take effect reset the print server see Reset Network
112. o approximately this value Accepted values 0 to the maximum label length supported by the printer Related ZPL command s AML SGD command used User menu item Printer web page ezpl label length max LABEL LENGTH MAX on page 96 View and Modify Printer Settings gt Media Setup gt Maximum Length ZT400 Series User Guide 4 814 Printer Configuration and Adjustment 71 Adjust Printer Settings Calibration and Diagnostic Tools Print Information 4 8 14 Table 2 Calibration and Diagnostic Tools Print the specified information on one or more labels Accepted values SETTINGS prints the printer configuration label NETWORK prints the settings for any print server that is installed FORMATS prints the available formats stored in the printer s RAM Flash memory or optional memory card e IMAGES prints the available images stored in the printer s RAM Flash memory or optional memory card FONTS prints the available fonts in the printer including standard printer fonts plus any optional fonts Fonts may be stored in RAM or Flash memory BARCODES prints the available bar codes in the printer Bar codes may be stored in RAM or Flash memory e ALL prints the previous six labels SENSOR PROFILE shows the sensor settings compared to actual sensor readings To interpret the results of the sensor profile see Sensor Profile on page 170 Relate
113. or more information ZPL Il Sensors Menu Shortcut To be taken to the next user menu press OK or press RIGHT SELECT to select GO C SENSOR TYPE bpe TRANSMISSIVE A To continue to navigate in the same user menu press the LEFT ARROW or RIGHT ARROW ZPL MODE LANGUAGE ZPLII ENGLISH A v P1066582 002 ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment 113 User Menus SENSORS Menu ca SENSORS Menu Items in this menu are shown in the order in which they appear when you press the RIGHT ARROW For more information about these settings see Table 6 Sensor Settings on page 86 Select the Media Sensor SENSOR TYPE Select the media sensor that is appropriate for the media that you are using The reflective sensor typically is used only for black TRANSMISSIVE mark media The transmissive sensor typically is used for other media types See Sensor Type on page 86 for more information Calibrate the Media and Ribbon Sensors MEDIA RIBBON CAL Use this menu item to adjust the sensitivity of the media and ribbon sensors For instructions on how to perform a calibration procedure see Calibrate the Ribbon and Media Sensors on page 119 Print a Sensor Profile PRINT INFORMATION Use this menu item to print a sensor profile See Print Information on page 71 or Sensor Profile on page 170 v SENSOR PROFILE A for more information Other options are available by scrolling Set the
114. or more of the following as necessary interference from another RF Move the printer away from fixed RFID source readers Make sure that the media door is closed at all times during RFID programming The printer is using outdated Go to http www zebra com firmware for printer firmware and reader updated firmware firmware versions The printer stops at The printer calibrated the label 1 Select FEED for the MEDIA POWER UP and the RFID inlay length only to the RFID inlay HERD CLOSE parameters see Power Up instead of to the interlabel gap Action on page 72 or Head Close Action on page 73 2 Manually calibrate the printer see Calibrate the Ribbon and Media Sensors on page 119 The DATA light The download was not Turn off O the printer flashes indefinitely successful For best results Wait 10 seconds after you attempt to download printer or reader firmware 4 8 14 cycle power on the printer before downloading any firmware ZT400 Series User Guide Turn on I the printer Attempt to download the firmware again a kh WN Ifthe problem persists contact Technical Support P1066582 002 153 154 Troubleshooting RFID Problems Problem RFID parameters do not appear in Setup mode and RFID information does not appear on the printer configuration label The printer does not void RFID labels that are not programmed correctly P1066582 002 Table 4 RFID Problems Continue
115. ore information see http www zebra com environment Lubrication P1066582 002 No lubrication is needed for this printer Caution Some commercially available lubricants will damage the finish and the mechanical parts if used on this printer ZT400 Series User Guide 4 8 14 4 8 14 o Troubleshooting This section provides information about errors that you might need to troubleshoot Assorted diagnostic tests are included Contents Meaning of Indicator Lights l lcleeelee BI 146 Printing ISSUES paa 148 Ribbon Problems 0 llle 151 RFID Problems 1 ng erm E a be a aa i aaa odie Ree RR aida 152 Error Messages ooooccoocrr ene I eee 155 Communications Problems llle 159 Miscellaneous Issues een a 160 Printer DiagnostiCS ooooocoocoooco RII 162 Power On Self TeSt econ iva meten mente aE ea etn eth plus isle tH wis eee ne E 162 CANCEL Self Test 2 2 ce eee seen hr 163 PAUSE Self Test vto e id dde nab terse 164 FEED Self do cio ai gi 165 FEED PAUSE Self TeSt oooooococoooooon eee eee 168 CANCEL PAUSE Self Test 2 0 2 0 ccc ele 168 Communication Diagnostics Test llle 169 Sensor Profile ot renes da endete demie ite deus dette dus ben o 170 P1066582 002 146 Troubleshooting Meaning of Indicator Lights Meaning of Indicator Lights The indicator lights on the control panel show the current status of the printer Table 1
116. ough user menu 110 ways to reset 82 W web media described 17 wired print server characteristics 25 specifications 174 wireless print server channel user menu item 105 ways to view 79 characteristics 26 ESSID user menu item 105 ways to view 78 signal user menu item 105 ways to view 79 specifications 174 P1066582 002 wrinkled ribbon causes 151 write power view or set through user menu 109 ways to set 82 Z Zebra Basic Interpreter ZBI run a ZBI program user menu item 99 ways to run 76 stop a ZBI program user menu item 99 ways to stop 76 ways to tell if ZBI is enabled 76 ZBI enabled user menu item 99 ZPL mode user menu item 112 ways to select 85 ZPL override how to enable and commands affected 83 user menu item 111 ZT400 Series User Guide 4 8 14 ZEBRA TECHNOLOGIES Zebra Technologies Corporation Zebra Technologies Corporation 475 Half Day Road Suite 500 Lincolnshire IL 60069 USA T 1 847 634 6700 Toll free 1 866 230 9494 F 1 847 913 8766 Zebra Technologies Europe Limited Dukes Meadow Millboard Road Bourne End Buckinghamshire SL8 5XF UK T 44 0 1628 556000 F 44 0 1628 556001 Zebra Technologies Asia Pacific LLC 120 Robinson Road 06 01 Parakou Building Singapore 068913 T 65 6858 0722 F 65 6885 0838 http www zebra com O 2014 ZIH Corp P1066582 002
117. ove the ribbon if used and the media 4 Using the swab from a Zebra Preventive Maintenance Kit wipe along the brown strip on the printhead assembly from end to end In place of the Preventive Maintenance Kit you may use a clean swab dipped in a solution of isopropyl alcohol minimum 90 and deionized water maximum 10 Allow the solvent to evaporate 4 8 14 ZT400 Series User Guide P1066582 002 Routine Maintenance Cleaning Schedule and Procedures 134 5 While manually rotating the platen roller clean it thoroughly with the swab Allow the solvent to evaporate 6 Reload the ribbon if used and the media For instructions see Load the Ribbon on page 60 or Load the Media on page 34 7 Rotate the printhead open lever 1 downward until it locks the printhead in place 1 4 8 14 ZT400 Series User Guide P1066582 002 Routine Maintenance 135 Cleaning Schedule and Procedures 8 Close the media door The printer is ready to operate 9 Press PAUSE to exit pause mode and enable printing The printer may perform a label calibration or feed a label depending on your settings 3 Note If performing this procedure does not improve print quality try cleaning the printhead with Save A Printhead cleaning film This specially coated material removes contamination buildup without damaging the printhead Call your authorized Zebra reseller for more information 4 8 14 ZT400 Series User Guide P1066582
118. pindle and turn the spindle counterclockwise to tighten the liner ZT400 Series User Guide For the Liner Take Up option loading of the liner is complete Continue with step 6 4 8 14 Printer Setup and Operation 47 Load the Media Peel Off Mode with our without Liner Take Up Rewind Option Continued 5 e Slide an empty core onto the rewind spindle 54 Wrap the liner around the core as shown and then turn the rewind spindle to tighten the media Ensure that the edge of the media is flush against the backplate of the rewind spindle 4 8 14 ZT400 Series User Guide P1066582 002 48 Printer Setup and Operation Load the Media Peel Off Mode with our without Liner Take Up Rewind Option Continued 5 9 Fold up the rewind media guide and then slide it in until it touches the liner a I I I 5 I I I I I 5 h Tighten the thumbscrew on the rewind media guide Es e 5 i Loading of the liner is complete Continue with step 6 P1066582 002 ZT400 Series User Guide 4 8 14 Printer Setup and Operation 49 Load the Media Peel Off Mode with our without Liner Take Up 6 ies un A A Caution Use the peel release lever and your right hand to close the peel assembly Do not use your left hand to assist in closing The top edge of the peel roller assembly could pinch your fingers Close the peel assembly using the peel off mechanism release lever AA
119. ponents involved in media loading To load media complete these steps 1 Raise the media door P1066582 002 ZT400 Series User Guide 4 8 14 Printer Setup and Operation 35 Load the Media 2 Caution The printhead may be hot and could cause severe burns Allow the AN printhead to cool Open the printhead assembly by rotating the printhead open lever YA 3 Insert media into the printer Follow the instructions for roll or fanfold media as appropriate ds Roll Media Fanfold Media oy 3 a Remove and discard any tags or Pull out the media supply guide as far labels that are dirty or that are held by as it goes adhesives or tape LO a A 4 8 14 ZT400 Series User Guide P1066582 002 36 Printer Setup and Operation Load the Media lt P gt Roll Media Continued O 3 b Pull out the media supply guide as far as it goes gt 3 c Place the roll of media on the media supply hanger Push the roll back as far as 1t will go P1066582 002 ZT400 Series User Guide Fanfold Media Continued Feed the media through the rear or bottom access slot Rear Feed Bottom Feed Drape the media over the media supply hanger 4 8 14 4 8 14 lt P gt Roll Media Continued os 3 d Slide in the media supply guide until it touches the edge of the roll E 3 e Continue with step 4 4 Slide the media guide all the way out ZT400 Series User G
120. printed at different darkness settings at two different print speeds The relative darkness and the print speed are printed on each label The bar codes on these labels may be ANSI graded to check print quality During this test one set of labels is printed at 2 ips and another set is printed at 6 1ps The darkness value starts at three settings lower than the printer s current darkness value relative darkness of 3 and increase until the darkness is three settings higher than the current darkness value relative darkness of 3 To perform a FEED self test complete these steps 1 Print a configuration label to show the printer s current settings 2 Turn off O the printer 3 Press and hold FEED while turning on I the printer Hold FEED until the first control panel light turns off The printer prints a series of labels Figure 4 at various speeds and at darkness settings higher and lower than the darkness value shown on the configuration label Figure 4 FEED Test Label TTA V50 15 Print Speed 6 Relalive Darkness 3 ES 2 o moe do xf 196 pq ZAXPLLSSOJOMLCDAC THO 43 2 zfixmen bdo x ru apaga E a a ZANAN SIOONI 19 43088 51206820013 iR UKLINOPOR 39 e pede fgh i jk mno 2D0TCD 4 See Figure 5 and Table 8 Inspect the test labels and determine which one has the best print quality for your application If you have a bar code verifier use it to measure bars spaces an
121. printer 1 Use the UP ARROW or DOWN ARROW to select one file or all files from this menu 2 Press RIGHT SELECT to select COPY This menu item appears only if a USB Flash drive is inserted into the USB host port on the printer Save a File from the Printer to a USB Flash Drive Use this menu item to save files from your printer to a USB Flash drive 1 Use the UP ARROW or DOWN ARROW to select one file or all files from this menu 2 Press RIGHT SELECT to select STORE This menu item appears only if a USB Flash drive is inserted into the USB host port on the printer Fill in a Form and Print a Label Format from the Display Use this menu item to fill in variable fields in a label format and print the label using a Human Input Device HID such as a USB keyboard or scanner A suitable label format must be stored on the E drive of the printer to use this option When the printer finds an HID plugged into the printer s USB host port it uses this user menu to prompt you to select a form on the printer s E drive After you have been prompted to fill in each variable FN field on the form you can specify the desired quantity of labels to print For more information about using the FN command refer to the Zebra Programming Guide You can download a copy of the manual from http www zebra com manuals P1066582 002 ZT400 Series User Guide 4 8 14 4 8 14 Printer Configuration and Adjustment 101 User Menu
122. r they are listed If no program exists NONE is listed If you wish to run a ZBI program that you have downloaded to your printer 1 Use the UP ARROW or DOWN ARROW to select the file from this menu 2 Press RIGHT SELECT to select RUN If no program exists the RUN option does not perform an action See Run a ZBI Program on page 76 for more information This menu item appears only if ZBI is enabled on your printer and no ZBI program is running Stop a ZBI Program If a ZBI program is running the printer lists it If you wish to stop the program press RIGHT SELECT to select STOP See Stop a ZBI Program on page 76 for more information This menu item appears only if ZBI is enabled on your printer and a ZBI program is running ZT400 Series User Guide P1066582 002 100 Printer Configuration and Adjustment User Menus TOOLS Menu PRINT USB FILE SELECT ALL COPY USB FILE TO E SELECT ALL STORE E FILE TO USB SELECT ALL A STORE PRINT STATION Print a File from a USB Flash Drive Use this menu item to select files to print from a USB Flash drive 1 Use the UP ARROW or DOWN ARROW to select one file or all files from this menu 2 Press RIGHT SELECT to select PRINT This menu item appears only if a USB Flash drive is inserted into the USB host port on the printer Save a File from a USB Flash Drive to the Printer Use this menu item to copy files from a USB Flash drive to your
123. r CD that came with your printer Problem The RFID enabled printer voids every label P1066582 002 Table 4 RFID Problems Possible Cause The printer is not calibrated for the media being used Recommended Solution Manually calibrate the printer see Calibrate the Ribbon and Media Sensors on page 119 You are using an RFID label with a tag type that is not supported by your printer The printer is unable to communicate with the RFID reader The ZT400 series printers support only Gen 2 RFID labels For more information refer to the RFID Programming Guide 3 or contact an authorized Zebra RFID reseller 1 Turn off O the printer 2 Wait 10 seconds 3 Turn on I the printer 4 Ifthe problem persists you may have a bad RFID reader or a loose connection between the RFID reader and the printer Contact Technical Support or an authorized Zebra RFID service technician for assistance Radio frequency RF interference from another RF source Do one or more of the following as necessary Move the printer away from fixed RFID readers or other RF sources Make sure that the media door is closed at all times during RFID programming The settings are incorrect in your label designer software The software settings override the printer settings Make sure that the software and printer settings match You are using an incorrect programming position particularly if the tags being
124. ration Load the Media Rewind Mode P1066582 002 3 Thread the media into the slot below the peel assembly i 4 Feed the media under the media alignment roller 5 Loosen the thumbscrew on the rewind media guide gt e ZT400 Series User Guide 4 8 14 Printer Setup and Operation 53 Load the Media Rewind Mode 6 Slide the rewind media guide all the way out and then fold it down 7 Slide an empty core onto the rewind spindle 8 Wrap the media around the core as shown and turn the rewind spindle to tighten the media Ensure that the edge of the media is flush against the backplate of the rewind spindle 4 8 14 ZT400 Series User Guide P1066582 002 54 Printer Setup and Operation Load the Media Rewind Mode 9 Fold up the rewind media guide and then slide it in until it touches the media 10 Tighten the thumbscrew on the rewind media guide a e 11 Slide in the outer media guide until it just touches the edge of the media m NN P1066582 002 ZT400 Series User Guide Printer Setup and Operation 55 Load the Media Rewind Mode 12 Rotate the printhead open lever 1 downward until it locks the printhead in place 1 13 Does the media that you are using require ribbon for printing If you are not sure see When to Use Ribbon on page 18 If using Then Direct Thermal media no ribbon needed Continue with step 14 Thermal Transfer media ribbon
125. rinter Settings gt Network Communications Setup gt TCP IP Settings 4 8 14 ZT400 Series User Guide P1066582 002 78 Printer Configuration and Adjustment Adjust Printer Settings Table 3 Network Settings Continued IP Protocol This parameter tells if the user permanent or the server dynamic selects the IP address When a dynamic option is chosen this parameter tells the method s by which the wired or wireless print server receives the IP address from the server Accepted values ALL GLEANING ONLY RARP BOOTP DHCP DHCP amp BOOTP PERMANENT Related ZPL command s ND SGD command used Wired internal wired ip protocol Wireless wlan ip protocol User menu item WIRED IP PROTOCOL on page 103 Printer web page View and Modify Printer Settings gt Network Communications Setup gt TCP IP Settings MAC Address View the Media Access Control MAC address of the print server that is installed in the printer wired or wireless Accepted values N A Related ZPL command s none SGD command used Wired internal wired mac addr Wireless wlan mac addr User menu item WIRED MAC ADDRESS on page 103 Printer web page View and Modify Printer Settings gt Network Communications Setup gt Wireless Setup ESSID The Extended Service Set Identification ESSID is an identifier for your wireless network This setting which cannot be modified from the control panel
126. rk The light then flashes yellow while the printer is authenticating with AS I la the network STATUS PAUSE DATA SUPPLIES n rWor STATUS PAUSE DATA SUPPLIES NETWORK zz NETWORK light steady green STATUS PAUSE DATA SUPPLIES NETWORK TIC UO DSGISODIR C WiL your won and authenticated and the WLAN signal is strong l7 NETWORK light flashing green gt WLAN The radio is associated with your network and STATUS PAUSE DATA SUPPLIES N TIVORK authenticated but the WLAN signal is weak zz NETWORK light steady red STATUS PAUSE DATA SUPPLIES NETWORK A WLAN error condition exists The printer is not connected to your network 4 8 14 ZT400 Series User Guide P1066582 002 148 Troubleshooting Printing Issues Printing Issues Table 2 identifies possible issues with printing or print quality the possible causes and the recommended solutions Issue General print quality issues Table 2 Printing Issues Possible Cause The printer is set at the incorrect print speed Recommended Solution For optimal print quality set the print speed to the lowest possible setting for your application via control panel the driver or the software You may want to perform the FEED Self Test on page 165 to determine the optimal settings for your printer See Print Speed on page 67 for how to change the print speed You are using an incorrect combination of labels and ribbon for your application 1 Switch to a different
127. s TOOLS Menu Network Menu Shortcut NETWORK MENU To be taken to the next user menu press OK or press RIGHT SELECT to select GO Q IP ADDRESS 000 000 000 000 To continue to navigate in the same user menu press the LEFT ARROW or RIGHT ARROW GO PRINT INFORMATION SETTINGS A STORE E FILE TO USB v SELECT ALL A ZT400 Series User Guide P1066582 002 102 Printer Configuration and Adjustment User Menus NETWORK Menu NETWORK Menu Items in this menu are shown in the order in which they appear when you press the RIGHT ARROW For more information about these settings see Table 3 Network Settings on page 77 For more information about print servers and how they function refer to the Wired and Wireless Print Server User Guide A copy of this manual is available at http www zebra com manuals View the Active Print Server ACTIVE PRINT SERVER Only one print server wired or wireless can be installed ata time Therefore the print server installed is the active print server INTERNAL WIRED View the Active Print Server PRIMARY NETWORK Only one print server wired or wireless can be installed at a time Therefore the print server installed is the active print server WIRED Set the Printer s IP Address WIRED IP ADDRESS View and if necessary change the printer s IP address Changes are saved only if WIRED IP PROTOCOL on page 103 is 000 000 000 000 set to PERMANENT To allow any saved changes
128. s 4 8 14 ZT400 Series User Guide P1066582 002 80 Printer Configuration and Adjustment Adjust Printer Settings RFID Settings Table 4 RFID Settings RFID Status Display the status of the RFID subsystem of the printer Accepted values N A Related ZPL command s HL or HL SGD command used rfid error response User menu item RFID STATUS on page 108 Printer web page N A Read RFID Data Read and return the specified tag data from the RFID tag located over the RFID antenna No printer movement occurs while tag data is being read The printhead can be open or closed Accepted values epc reads the first 128 bits of EPC data tid information reads the first 32 bits of the TID Tag ID password status reads the tag s access and kill passwords protocol bits reads the protocol bits from the EPC memory banks and converts that value to the EPC size memory bank sizes reads the EPC TID and user memory banks sizes Related ZPL command s RF SGD command used rfid tag read content and rfid tag read execute User menu item READ RFID DATA on page 108 Printer web page N A RFID Test During the RFID test the printer attempts to read and write to a transponder No printer P1066582 002 movement occurs with this test Accepted values quick performs a read EPC test and a write EPC test using random data read performs a read EPC test write performs a write EPC test usin
129. s A1 A2 A3 A4 B1 B2 B3 B4 1103 04 D1 D2 D3 D4 El E2 E3 E4 Related ZPL command s ARM SGD command used rfid reader_1 antenna_port User menu item RFID ANTENNA on page 109 Printer web page View and Modify Printer Settings gt RFID Setup gt RFID ANTENNA 4 8 14 ZT400 Series User Guide P1066582 002 82 Printer Configuration and Adjustment Adjust Printer Settings Table 4 RFID Settings Continued RFID Read If the desired read power is not achieved through RFID tag calibration a value may be Power specified Accepted values 0 to 30 Related ZPL command s RW SGD command used rfid reader 1 power read User menu item RFID READ POWER on page 109 Printer web page View and Modify Printer Settings gt RFID Setup gt RFID READ PWR RFID Write If the desired write power is not achieved through RFID tag calibration a value may be Power specified Accepted values 0 to 30 Related ZPL command s RW SGD command used rfid reader 1 power write User menu item RFID WRITE POWER on page 109 Printer web page View and Modify Printer Settings gt RFID Setup gt RFID WRITE PWR RFID Valid Resets the RFID valid label counter to zero counts Accepted values N A Related ZPL command s RO SGD command used odometer rfid valid_resettable User menu item RFID VALID COUNT on page 110 Printer web page N A RFID Void Resets the RFID void label counter
130. s because you will need to reload all settings that you changed manually FACTORY Restores all printer settings other than the network settings back to the factory defaults Use care when loading defaults because you will need to reload all settings that you changed manually NETWORK Reinitializes the printer s wired or wireless print server With a wireless print server the printer will also reassociate with your wireless network LAST SAVED Loads settings from the last permanent save Accepted values FACTORY NETWORK LASTSAVED Related ZPL command s Factory JUF Network JUN Last saved JUR SGD command used none User menu item LOAD DEFAULTS on page 106 Control panel key s Factory Hold FEED PAUSE during printer power up to reset the printer parameters to factory values Network Hold CANCEL PAUSE during printer power up to reset the network parameters to factory values Last saved N A Printer web page Factory View and Modify Printer Settings gt Restore Default Configuration Network Print Server Settings gt Reset Print Server Last saved View and Modify Printer Settings gt Restore Saved Configuration ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment 75 Adjust Printer Settings Table 2 Calibration and Diagnostic Tools Continued Media and Calibrate the printer to adjust the sens
131. s on when the media door is open Load Printer Defaults Use this menu item to restore all settings other than the network settings back to the factory defaults Use care when loading defaults because you will need to reload all settings that you changed manually See Load Defaults on page 74 for more information Other options are available by scrolling Calibrate the Media and Ribbon Sensors Use this menu item to adjust the sensitivity of the media and ribbon sensors See Media and Ribbon Sensor Calibration on page 75 for more information For instructions on how to perform a calibration procedure see Calibrate the Ribbon and Media Sensors on page 119 ZT400 Series User Guide 4 8 14 4 8 14 DIAGNOSTIC MODE DISABLED ZBI ENABLED NO RUN ZBI PROGRAM NONE STOP ZBI PROGRAM NONE Printer Configuration and Adjustment 99 User Menus TOOLS Menu Enable Communication Diagnostics Mode Use this diagnostics tool to cause the printer to output the hexadecimal values for all data received by the printer See Communication Diagnostics Mode on page 75 for more information Is ZBI Enabled This menu item indicates if the Zebra Basic Interpreter ZBI 2 0 option is enabled on your printer If you would like to purchase this option contact your Zebra reseller for more information See Enable ZBI on page 76 for more information Run a ZBI Program If ZBI programs exist on your printe
132. s section presents the printer settings that you can change and identifies the tools for changing them These tools include the following ZPL and Set Get Do SGD commands See the Zebra Programming Guide for more information The printer s user menus See User Menus on page 90 for more information The printer s web pages when the printer has an active wired or wireless print server connection See the ZebraNet Wired and Wireless Print Servers User Guide for more information Copies of the referenced manuals are available at http www zebra com manuals This section contains the following subsections Print Settings on page 67 Calibration and Diagnostic Tools on page 71 Network Settings on page 77 RFID Settings on page 80 Language Settings on page 83 Sensor Settings on page 86 Port Settings on page 87 BlueTooth Settings on page 89 P1066582 002 ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment 67 Adjust Printer Settings Print Settings Table 1 Print Settings Print Set the darkness to the lowest setting that provides good print quality If you set the darkness Darkness too high the label image may print unclearly bar codes may not scan correctly the ribbon may burn through or the printhead may wear prematurely If desired use the FEED Self Test on page 165 to determine the best darkness setting Accepted values 0 0 3
133. s sensor levels and thresholds determines the label length and feeds the media to the next web FEED feeds the labels to the first registration point LENGTH determines the label length using current sensor values and feeds the media to the next web NOMOTION tells the printer not to move the media You must manually ensure that the web is positioned correctly or press feed to position the next web SHORT CAL sets the media and web thresholds without adjusting sensor gain determines the label length and feeds the media to the next web Accepted values e CALIBRATE FEED LENGTH NOMOTION SHORT CAL Related ZPL command s MF SGD command used ezpl power up action User menu item POWER UP ACTION on page 97 Printer web page View and Modify Printer Settings gt Calibration P1066582 002 ZT400 Series User Guide 4 8 14 Head Close Action Printer Configuration and Adjustment 73 Adjust Printer Settings Table 2 Calibration and Diagnostic Tools Continued Set the action for the printer to take when you close the printhead CALIBRATE adjusts sensor levels and thresholds determines the label length and feeds the media to the next web e FEED feeds the labels to the first registration point LENGTH determines the label length using current sensor values and feeds the media to the next web NO MOTION tells the printer not to move the media You must manually ensure that the web
134. s the d S STORING GRAPHIC to per orm the function memory by a justing the labe specified on the second line of format or printer parameters the error message One way to free up memory is OUT OF MEMORY to adjust the print width to the STORING FORMAT actual width of the label instead of leaving the print width set to the default See OUT OF MEMORY Print Width on page 69 STORING BITMAP Ensure that the data is not directed to a device that is not OUT OF MEMORY installed or is unavailable STORING FONT If the problem persists call a service technician P1066582 002 ZT400 Series User Guide 4 8 14 Communications Problems Troubleshooting Communications Problems 159 Table 6 identifies problems with communications the possible causes and the recommended solutions Problem A label format was sent to the printer but was not recognized The DATA light does not flash A label format was sent to the printer Several labels print then the printer skips misplaces misses or distorts the image on the label Table 6 Communications Problems Possible Cause The communication parameters are incorrect The serial communication settings are incorrect Recommended Solution Check the printer driver or software communications settings 1f applicable If you are using serial communication check the serial port settings See PORTS Menu on page 115 If you are using serial communi
135. setting media type through user menu 94 BlueTooth view address 117 broken ribbon 151 buttons on control panel 14 4 8 14 Index C calibration Auto Calibrate failed 150 how to set as head close action 73 how to set as power up action 72 media ribbon cal user menu item SENSORS menu 113 TOOLS menu 98 procedure 119 SHORT CAL how to set for head close action 73 how to set for power up action 72 ways to initiate 75 Canadian DOC compliance 4 cancel a label format 14 CANCEL button CANCEL self test 163 location 14 channel user menu item 105 ways to view 79 cleaning cutter module 140 exterior of printer 131 media compartment 131 peel off assembly 136 printhead and platen roller 132 recommended cleaning schedule 130 sensors 131 command character user menu item 111 ways to set 84 P1066582 002 184 Index communication diagnostics mode how to initiate 75 overview 169 user menu item 99 communication interfaces 24 communications problems 159 configuration label network printing using CANCEL self test 163 user menu item 106 ways to print 71 printer printing from TOOLS menu 97 printing using CANCEL self test 163 ways to print 71 conformity declaration 3 connect printer to computer or network 24 connect printer to power source 27 continuous media described 17 selecting media type 67 setting media type through user menu 94 control character user menu ite
136. tain commands or by pressing the LEFT ARROW on the control panel See Reprint Mode on page 70 for more information ZT400 Series User Guide P1066582 002 96 Printer Configuration and Adjustment User Menus SETTINGS Menu Set the Maximum Label Length LABEL LENGTH MAX Set the maximum label length to a value that is at least 1 0 in 25 4 mm greater than the actual label length plus the interlabel 39 gap If you set the value to one that is smaller than the label length the printer assumes that continuous media is loaded and the printer cannot calibrate See Maximum Label Length on page 70 for more information Select the Display Language LANGUAGE If necessary change the language that the printer displays See Language on page 83 for more information ENGEHSH Note The selections for this parameter are displayed in the actual languages to make 1t easier for you to find one that you are able to read Tools Menu Shortcut TOOLS MENU To be taken to the next user menu press OK or press RIGHT SELECT to select GO CJ PRINT INFORMATION i SETTINGS To continue to navigate in the same user menu press the LEFT ARROW or RIGHT ARROW GO LANGUAGE lt a Bie DARKNESS Y ENGLISH A Y 10 A R START P1066582 002 ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment 97 User Menus TOOLS Menu Y TTooLs Menu Items in this menu are shown in the order in which
137. the RFID Read Power This menu item displays the current read power setting If the desired read power is not achieved through RFID tag calibration a value may be specified See RFID Read Power on page 82 for more information Display or Change the RFID Write Power This menu item displays the current write power setting If the desired write power is not achieved through RFID tag calibration a value may be specified See RFID Write Power on page 82 for more information ZT400 Series User Guide P1066582 002 110 Printer Configuration and Adjustment User Menus RFID Menu RFID VALID COUNT RFID VOID COUNT LANGUAGE MENU P1066582 002 Display or Reset the RFID Valid Counter Displays the RFID valid label count or resets the counter to zero See RFID Valid Counter on page 82 for more information Display or Reset the RFID Void Counter Displays the RFID void label count or resets the counter to zero See RFID Void Counter on page 82 for more information Language Menu Shortcut To be taken to the next user menu press OK or press RIGHT SELECT to select GO J LANGUAGE fpe ENGLISH A To continue to navigate in the same user menu press the LEFT ARROW or RIGHT ARROW RFID VOID COUNT RFID STATUS RFID OK CEN n ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment 111 User Menus LANGUAGE Menu esc LANGUAGE Menu Items in this menu are shown in the order in whic
138. the printer Each time PAUSE is pressed an additional 15 labels print Figure 3 shows a sample of the labels Figure 3 PAUSE Test Label 12345676991 234567890 23456 7690 2345678901234 1234567 LL K A A A ee 123455789 567890 While the printer is paused pressing CANCEL alters the self test Each time PAUSE is pressed 15 labels print at 6 in 152 mm per second While the printer is paused pressing CANCEL again alters the self test a second time Each time PAUSE is pressed 50 labels print at the printer s slowest speed While the printer is paused pressing CANCEL again alters the self test a third time Each time PAUSE is pressed 50 labels print at 6 in 152 mm per second While the printer is paused pressing CANCEL again alters the self test a fourth time Each time PAUSE is pressed 15 labels print at the printer s maximum speed 3 To exit this self test at any time press and hold CANCEL P1066582 002 ZT400 Series User Guide 4 8 14 Troubleshooting 165 Printer Diagnostics FEED Self Test 4 8 14 Different types of media may require different darkness settings This section contains a simple but effective method for determining the ideal darkness for printing bar codes that are within specifications During the FEED self test labels are
139. ther surface of the roll of ribbon Ribbon Scratch Test Perform the ribbon scratch test when labels are unavailable To perform a ribbon scratch test complete these steps 1 2 4 8 14 Unroll a short length of ribbon Place the unrolled section of ribbon on a piece of paper with the outer surface of the ribbon in contact with the paper Scratch the inner surface of the unrolled ribbon with your fingernail Lift the ribbon from the paper Observe the results Did the ribbon leave a mark on the paper If the ribbon Then Left a mark on the paper The ribbon is coated on the outside and can be used in this printer OS Did not leave a mark on the The ribbon is coated on the inside and cannot om aper be used in this printer A To verify this repeat the test on the other surface of the roll of ribbon ZT400 Series User Guide P1066582 002 20 Printer Setup and Operation Ribbon Overview P1066582 002 ZT400 Series User Guide 4 8 14 4 8 14 2 Printer Setup and Operation This section assists the technician with initial setup and operation of the printer Contents Handling the Printer llle Unpack and Inspect the Printer 0200 0c e ee eee eee Store the Printer ses ii decian Ship thie Printer uc ettet eaten rien Select a Location for the Printer oooooooooooooroooooo Select a Communication Interface
140. tinued Description The in spec bar code can only be confirmed by a verifier but it should exhibit some visible characteristics The normal bar code will have complete even bars and clear distinct spaces Therotated bar code will have complete even bars and clear distinct spaces Although it may not look as good as a slightly dark bar code the bar code will be in spec In both normal and rotated styles small alphanumeric characters look complete Slightly light Slightly light labels are in some cases preferred to slightly dark ones for in spec bar codes Both normal and rotated bar codes will be in spec but small alphanumeric characters may not be complete Too light Labels that are too light are obvious Both normal and rotated bar codes have incomplete bars and spaces Small alphanumeric characters are unreadable Note the relative darkness value and the print speed printed on the best test label Add or subtract the relative darkness value from the darkness value specified on the configuration label The resulting numeric value is the best darkness value for that specific label ribbon combination and print speed Ifnecessary change the darkness value to the darkness value on the best test label Ifnecessary change the print speed to the same speed as on the best test label ZT400 Series User Guide P1066582 002 168 Troubleshooting Printer Diagnostics FEED
141. tion about which printer functions are not working that is used for troubleshooting printer problems P1066582 002 180 Glossary P1066582 002 die cut media A type of label stock that has individual labels stuck to a media liner The labels may be either lined up against each other or separated by a small distance Typically the material surrounding the labels has been removed See non continuous media direct thermal A printing method in which the printhead presses directly against the media Heating the printhead elements causes a discoloration of the heat sensitive coating on the media By selectively heating the printhead elements as the media moves past an image is printed onto the media No ribbon is used with this printing method Contrast this with thermal transfer direct thermal media Media that is coated with a substance that reacts to the application of direct heat from the printhead to produce an image dynamic RAM The memory devices used to store the label formats in electronic form while they are being printed The amount of DRAM memory available in the printer determines the maximum size and number of label formats that can be printed This is volatile memory that loses the stored information when power is turned off fanfold media Media that comes folded in a rectangular stack Contrast this with roll media firmware This is the term used to specify the printer s operating program This program is downloaded to the
142. to take effect use RESET NETWORK on page 106 to reset the print server See IP Address on page 77 for more information Set the Subnet Mask WIRED SUBNET MASK View and if necessary change the subnet mask Changes are saved only if WIRED IP PROTOCOL on page 103 is 000 000 000 000 set to PERMANENT To allow any saved changes to take effect use RESET NETWORK on page 106 to reset the print server See Subnet Mask on page 77 for more information P1066582 002 ZT400 Series User Guide 4 8 14 Printer Configuration and Adjustment 103 User Menus NETWORK Menu Set the Default Gateway WIRED GATEWAY View and if necessary change the default gateway Changes are saved only if WIRED IP PROTOCOL on page 103 is 000 000 000 000 set to PERMANENT To allow any saved changes to take effect use RESET NETWORK on page 106 to reset the print server See Gateway on page 77 for more information Set the IP Resolution Method WIRED IP PROTOCOL This parameter tells if the user permanent or the server dynamic selects the IP address When a dynamic option is chosen this parameter tells the method s by which the wired or wireless print all server receives the IP address from the server See IP Protocol on page 78 for more information View the MAC Address View the Media Access Control MAC address of the print server that is installed in the printer wired or wireless 00 05 9A 3C 78 00 See MAC Address on page 78 for mor
143. to zero Caunter Accepted values N A Related ZPL command s RO SGD command used odometer rfid void_resettable User menu item RFID VOID COUNT on page 110 Printer web page N A RFID Tag Initiate tag calibration for RFID media Not the same as media and ribbon calibration Calibration Accepted values N A Related ZPL command s HR SGD command used rfid tag calibrate P1066582 002 User menu item RFID CALIBRATE on page 108 Printer web page ZT400 Series N A TM User Guide 4 8 14 Printer Configuration and Adjustment 83 Adjust Printer Settings Language Settings Table 5 Language Settings Language If necessary change the language that the printer displays This change affects the words shown on the following the Home menu the user menus error messages the printer configuration label the network configuration label and other labels that you can select to print through the user menus Note The selections for this parameter are displayed in their native languages Accepted values ENGLISH SPANISH FRENCH GERMAN ITALIAN NORWEGIAN PORTUGUESE SWEDISH DANISH SPANISH 2 DUTCH FINNISH CZECH JAPANESE KOREAN ROMANIAN RUSSIAN POLISH SIMPLIFIED CHINESE TRADITIONAL CHINESE Related ZPL command s KL SGD command used display language User menu item SETTINGS menu LANGUAGE on page 96 LANGUAGE menu LANGUAGE on page 111 Printer web page View and Modify Printer Se
144. ttings gt General Setup gt Language ZPL Enable this menu item to prevent the following ZPL commands from changing the printer s Override current settings 4 8 14 MM print mode e MT Direct Thermal or Thermal Transfer print method MN media type non continuous or continuous When this menu item is disabled these commands override the printer s settings Accepted values DISABLED ENABLED Related ZPL command s none SGD command used zpl zpl override User menu item ZPL OVERRIDE on page 111 Printer web page none ZT400 Series User Guide P1066582 002 84 Printer Configuration and Adjustment Adjust Printer Settings Table 5 Language Settings Continued Command The format command prefix is a two digit hex value used as a parameter place marker in Character ZPL ZPL II format instructions The printer looks for this hex character to indicate the start of a ZPL ZPL II format instruction Set the format command character to match what is used in your label formats control character and delimiter characters The printer must see different characters to work properly If you are setting the value through the control panel the printer will skip any value that is already in use Important You cannot use the same hex value for the format command prefix Accepted values 00 to FF Related ZPL command s CC or CC SGD command used zpl caret User menu item COMMAND
145. ude tag stock die cut labels continuous labels with and without media liner non continuous media fanfold media and roll media ZT400 Series User Guide 4 8 14 4 8 14 Glossary 181 media sensor This sensor is located behind the printhead to detect the presence of media and for non continuous media the position of the web hole or notch used to indicate the start of each label media supply hanger The stationary arm that supports the media roll non continuous media Media that contains an indication of where one label printed format ends and the next one begins Examples are die cut labels notched tag stock and stock with black mark registration marks non volatile memory Electronic memory that retains data even when the power to the printer is turned off notched media A type of tag stock containing a cutout area that can be sensed as a start of label indicator by the printer This is typically a heavier cardboard like material that is either cut or torn away from the next tag See non continuous media peel off A mode of operation in which the printer peels a printed label away from the backing and allows the user to remove it before another label is printed Printing pauses until the label is removed print speed The speed at which printing occurs For thermal transfer printers this speed is expressed in terms of ips inches per second printhead wear The degradation of the surface of the printhead and or t
146. uide Printer Setup and Operation 37 Load the Media Fanfold Media qo Continued Slide in the media supply guide until it touches the edge of the media iL Continue with step 4 and the remaining steps as shown for roll media P1066582 002 38 Printer Setup and Operation Load the Media 5 From the media hanger 1 feed the media under the dancer assembly 2 through the media sensor 3 and under the printhead assembly 4 Slide the media back until it touches the inside back wall ofthe media sensor A w N ray P1066582 002 ZT400 Series User Guide 4 8 14 Printer Setup and Operation 39 Load the Media 6 In which print mode will your printer be operating For more information on print modes see Select a Print Mode on page 30 If using Tear Off mode Then Continue with Final Steps for Tear Off Mode on page 40 Continue with Final Steps for Peel Off Mode with or without Liner Take Up on page 42 Rewind mode Continue with Final Steps for Rewind Mode on page 51 Cutter mode 4 8 14 ZT400 Series User Guide Continue with Final Steps for Cutter Mode on page 57 P1066582 002 40 Printer Setup and Operation Load the Media Tear Off Mode Final Steps for Tear Off Mode 1 Slide in the media guide until it just touches the edge of the media 2 Rotate the printhead open lever 1 downward until it locks the printhead in place 1 N
147. used are within printer specifications Do one or more of the following as necessary e Check the RFID programming position or the program position setting in your label designer software If the position is incorrect change the setting e Restore the RFID programming position back to the default value For more information refer to the RFID Programming Guide 3 For transponder placement details go to http www zebra com transponders You are sending RFID ZPL or SGD commands that are incorrect ZT400 Series User Guide Check your label formats For more information refer to the RFID Programming Guide 3 4 8 14 Problem Low yields Too many Troubleshooting RFID Problems Table 4 RFID Problems Continued Possible Cause The REID labels are not within Recommended Solution Make sure that the labels meet transponder RFID tags per roll specifications for the printer placement specifications for your printer See are voided which means that the http www zebra com transponders for transponder is not in an area transponder placement information that can be programmed For more information refer to the RFID consistently Programming Guide 3 or contact an authorized Zebra RFID reseller Incorrect read and write power Change the RFID read and write power levels levels for the RFID tag type For instructions refer to the RFID Programming Guide 3 Radio frequency RF Do one
148. used with any printer options and most receives them The printer operator can tear media types off the printed labels any time after they print Roll media in Tear Off mode Fanfold media in Tear Off mode shown fed through the rear access slot Red solid lines media Blue dotted lines backing only P1066582 002 ZT400 Series User Guide 4 8 14 Printer Setup and Operation 31 Select a Print Mode Table 3 Print Modes and Printer Options Print Mode When to Use Printer Options Required Use if the printer has a cutter option when you want the labels to be cut apart Printer Actions The printer prints a label and then cuts it free Cutter mode Peel Off Use if the printer has the Peel Off option the Liner Take Up option or the Rewind option The printer peels the label from the liner during printing and then pauses until the label is removed The liner exits the front of the printer Peel Off mode Red solid lines media Blue dotted lines backing only 4 8 14 ZT400 Series User Guide P1066582 002 32 Printer Setup and Operation Select a Print Mode Print Mode Peel Off with Liner Take Up Table 3 Print Modes and Printer Options When to Use Printer Options Required Use if the printer has the Liner Take Up option or the Rewind option Printer Actions The printer peels the label from the liner during printing and then pauses unt
149. work Settings 0 teen tees 77 RFID Settings 5 cette rre da a sede hiv eee inns eee 80 Language Settings 1 25 seid e ee E cR Pad bode eed besa ex ER RA es 83 Sensor Settings cepe RR TU RE ean ene RE Rr ER ke Ree n 86 Port Settings xcov bi jg pb etIRIDCVRUEERNPERdG oy sed oes Pee xs 87 BlueTooth Settings 0 0 eee ee 89 User Men s car ges ead sda A ad a 90 Navigating through Screens in the Display 00 0c eee a 90 SETTINGS MENU sx c22c0 82 Ae ERREUR eee betas ne tin a Rd 94 TOOLS PPP ccc 97 NETWORK MeN errors dl A E ERE Rer E 102 REIDY MON i ped aaea a AE RA MEG REO e RR ERE eee 108 LANGUAGE MODU isi uda Pe eT ee Near dee as 111 SENSORS Me 2224202 retida nEEIL TM ERE ERIDI PPS REI E REAES 113 PORIS Men soescciomsisidd ERE ALS REIR QI peoedsetiSiddad esses 115 BLUETOOTH Mel amp ime REIR ORE i ikiii rekka RE EI ERER EE 117 Calibrate the Ribbon and Media Sensors 0 cece ee eee 119 Adjust the Printhead Pressure 0 cette eae 124 Remove Used Ribbon 02 cee eee 128 4 Routine Maintenance ccc eee eee eee 129 Cleaning Schedule and Procedures 0 cece ee tees 130 Clean the Exterior the Media Compartment and the Sensors 131 Clean the Printhead and Platen Roller 0 0 cee ee ee 132 Clean the Peel Assembly 1 0 0 2 0 00 cece teens 136 Clean the Cutter Module 0 ee eee 140 Replacing Printer
150. ype gap notch continuous or mark See Media Type on page 67 All indicator lights are on nothing is on the display if the printer has a display and the printer locks up Internal electronic or firmware failure Call a service technician The printer locks up while running the Power On Self Test P1066582 002 Main logic board failure ZT400 Series User Guide Call a service technician 4 814 Problem The printer is not acknowledging a USB device or is not reading the files on a USB device that is plugged into the USB host port 4 8 14 Troubleshooting 161 Miscellaneous Issues Table 7 Miscellaneous Printer Problems Continued Possible Cause The printer currently supports USB drives only up to 1 TB in size Recommended Solution Use a USB drive that is 1 TB or smaller The USB drive may require its own external power If your USB drive requires external power make sure that it is plugged into a working power supply ZT400 Series User Guide P1066582 002 162 Troubleshooting Printer Diagnostics Printer Diagnostics Self tests and other diagnostics provide specific information about the condition of the printer The self tests produce sample printouts and provide specific information that helps determine the operating conditions for the printer Important Use full width media when performing self tests If your media is not wide enough the

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