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Intel Server Board S5500BC User's Guide

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1. nG 8 Hardware Regquiremenis T 9 Optional PIA CAN AN tates Fui p xen inagis cita Sd irei 12 Chapter 2 Hardware Installations and Upgrades 13 Before silo c 13 Tools and Supplies eege Eet 13 Installing and Removing Memory 13 ASA DIMMS rina 13 A 14 Installing or Replacing the Processor ooo ta 15 Installing the E 15 Installing the Retention Mechanism s and Heat 18 Replacing a PIOCESSOre pP 19 Installing a PCI Add In Card A nennen 21 Installing POI Add In Carlson 21 Replacing the Backup Balletto 23 Chapter 3 Server HEIEREN 25 Using tne BIDS Setup UV 25 slaning E 25 If You Cannot Access SOU ii 25 Supino 25 Upgrading the BIOS 27 Preparing Tor the Upgrade rara 27 BIOS Recovery Mode and BIOS Flash Update i 28 Recovering the BIOS E KK A A 28 Clearing the e 30 Intel Server Board S5500BC User s Guide xiii Clearing the e le 31 Chapter 4 Troubleshoot a ATA 33 System Boot Quiet Time 33 Resetting the System acari 33 Problems Following Initial System Installation ii 34 First Steps Checklist no nnne 34 Hardware Diagnostic
2. 35 Verifying Proper Operation of Key System 5 35 Confirming Loading of the Operating System sse 35 Specific Problems and Corrective Actions i 36 Power Light Does Noli Cassie kk Sue tta ds KAK kK KK KA 36 No Characters Display on SOTO ls 37 Characters are Distorted or Incorrect 37 System Cooling Fans Do Not Rotate Properly ii 38 Drive Activity Light Does Not ii is 38 CD ROM Drive or DVD ROM Drive Activity Light Does Not Light 38 Cannot Connect lo AS a 39 Problems with Network iii 39 System Boots When Installing PCI Card 40 Problems with Newly Installed Application 40 Problems with Application Software that Ran Correctly Earlier 40 Devices are not Recognized under Device Manager Microsoft Windows Operating pi T 41 LE BA hake ugk inen iia 42 BIOS POST Beep Codes 43 Appendix A Regulatory and Compliance Information 45 Product Regulatory Combpliali6e alal oa 45 Product Safety Compliance E rre tota auta Een kk kk E kek 45 Product EMC Compliance Class A Compliance 45 Certifications R
3. AHCI Mode Supports all SATA ports using the Advanced Host Controller Interface AHCI when the option is enabled For AHCI capability in EFI you must set the AHCI legacy Option ROM to disabled SW RAID Mode Supports configuration of SATA ports for RAID using RAID configuration software For RAID 0 1 and 10 enclosure management is provided through the SATA SGPIO connector on the server board when a cable is attached between this connector on the server board and to the backplane or I C interface Intel Server Board S5500BC User s Guide If RAID 5 is needed you can install the optional Intel RAID Activation Key AXXRAKSWS To enable RAID 5 this activation key is placed on the SATA Key connector located on the right side of the server board For information on how to install the Intel RAID Activation Key AXXRAKSWS accessory to enable RAID 5 see the documentation included with the accessory kit Hardware Requirements To avoid integration difficulties and possible board damage your system must meet the following requirements outlined For a list of qualified components see the links under Additional Information and Software Processor Supports one or two Intel 5500 processors with 95 W Thermal Design Power or less and with a max data transfer rate of 6 4 GT s For a complete list of supported processors see the links under Additional Information and Software Memory The Intel
4. Description System halted because a fatal error related to the memory was detected The following Beep Codes are from the BMC and are controlled by t he Firmware team They are listed here for convenience 1 5 2 1 CPU Empty slot N A CPU sockets are populated population error incorrectly CPU1 must be populated before CPU2 1 5 4 2 Power fault DC power N A Power unit sensors power unit unexpectedly lost power failure offset good dropout 1 5 4 4 Power control fault Power N A Power unit sensors soft power good assertion timeout control failure offset Intel Server Board S5500BC User s Guide In case of POST error s that are listed as Major the BIOS enters the error manager and waits for the user to press an appropriate key before booting the operating system or entering the BIOS Setup The user can override this option by setting the POST Error Pause option as disabled on the BIOS setup Main screen If this option is disabled the system boots the operating system without user intervention The default is disabled 43 44 Intel Server Board S5500BC User s Guide Appendix A Regulatory and Compliance Information Product Regulatory Compliance Product Safety Compliance The Intel Server Board S5500BC complies with the following safety requirements UL60950 CSA 60950 USA Canada EN60950 Europe 60950 International e Certificate amp Rep
5. Note Do not skip Step 2 You need these settings to configure your computer at the end of the procedure Obtaining the Upgrade Download the BIOS image file to a temporary folder on your hard drive Refer to Additional Information and Software for a link to the update software Note Before attempting a BIOS upgrade review the instructions and release notes provided in the README file distributed with the BIOS image Review also any release notes in the release notes file that accompany the new version of the BIOS The release notes may contain critical information regarding jumper settings specific fixes or other information to complete the upgrade Upgrading the BIOS Follow the instructions in the readme file that came with the BIOS upgrade When the upgrade completes remove the bootable media from which you performed the upgrade Caution Do not power down the system during the BIOS upgrade process When the BIOS upgrade is completed the system resets automatically Note You may encounter a CMOS Checksum error or other problems after reboot If this happens shut down the system and re boot CMOS checksum errors require that you enter Setup check your settings save your settings and exit Setup BIOS Recovery Mode and BIOS Flash Update If an update to the system BIOS is not successful or if the system fails to complete POST and the BIOS is unable to boot an operating system it may be necessary to run the BIOS recove
6. lt Tab gt The lt Tab gt key is used to move between fields For example you can use lt Tab gt to move from hours to minutes in the time item in the main menu Left and right arrows The left and right arrow keys are used to move between the major menu pages The keys have no effect if a submenu or pick list is displayed Up arrow The up arrow is used to select the previous value in a menu item s option list or a value field pick list Pressing lt Enter gt activates the selected item Down arrow The down arrow is used to select the next value in a menu item s option list or a value field pick list Pressing lt Enter gt activates the selected item lt F9 gt Setup Defaults Pressing lt F9 gt causes the following to display Setup Confirmation Load default configuration now Yes No If Yes is selected and lt Enter gt is pressed all Setup fields are set to their default values If No is selected and the lt Enter gt key is pressed or if lt Esc gt is pressed the user is returned to where they were before lt F9 gt was pressed without affecting any existing field values 26 Intel Server Board S5500BC User s Guide Table 4 Setup Menu Key Use Key to Press Description lt F10 gt Pressing lt F10 gt causes the following message to display Setup Confirmation Save Configuration changes and exit now Yes No If Yes is selected and lt Enter gt is
7. System Server Management features require full time standby power This means some parts of the system have power going to them whenever the power cord is plugged in even if you have turned the system power off with the power button on the front panel If you install a PCI card with the AC power cord plugged in a signal may be sent to command the system to boot Before installing a PCI card you should always e Turn off the server power by using the power button on the front of the system e Unplug the AC power cord s from the server Problems with Newly Installed Application Software Problems that occur when you run new application software are usually related to the software not the server hardware Faulty equipment is unlikely especially if other software runs correctly Check the following e Make sure the system meets the minimum hardware requirements for the software See the software documentation e Make sure the software is properly installed and configured for the system See the software documentation Use only an authorized copy Unauthorized copies often do not work Ifyou are running the software from a diskette CD ROM or DVD ROM try a different disk Make sure the correct device drivers are installed If problems persist contact the software vendor s customer service representative Problems with Application Software that Ran Correctly Earlier 40 Problems that occur after the system hardw
8. at the beginning of this book 2 Turnoff all peripheral devices connected to the server and turn off the server 3 Disconnect the AC power cord from the server 4 Remove the server s cover and locate the battery 5 Insert the tip of a small flat bladed screwdriver or an equivalent under the tab in the plastic retainer Gently push down on the screwdriver to lift the battery 6 Remove the battery from its socket Intel Server Board S5500BC User s Guide 23 24 10 AF003102 Figure 17 Replacing the Backup Battery Dispose of the battery according to local ordinance Remove the new lithium battery from its package and being careful to observe the correct polarity insert it in the battery socket Close the chassis Run Setup to restore the configuration settings to the RTC Intel Server Board S5500BC User s Guide 3 Server Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options which you use to change server configuration defaults You can run BIOS Setup with or without an operating system being present Refer to Additional Information and Software for a link to the Technical Product Specification where you can find details about specific BIOS setup screens Starting Setup You can enter and start BIOS Setup under several conditions e When you turn on the server after POST completes the memory test e When you have moved the CMOS jumper on the server boa
9. key selects the currently highlighted item undoes the pick list and returns the focus to the parent menu lt Esc gt The lt Esc gt key provides a mechanism for backing out of any field When the lt Esc gt key is pressed while editing any field or selecting features of a menu the parent menu is re entered When the lt Esc gt key is pressed in any submenu the parent menu is entered When the lt Esc gt key is pressed in any major menu the exit confirmation window is displayed and the user is asked whether changes can be discarded If No is selected and the lt Enter gt key is or if the lt Esc gt key is pressed the user is returned to where they were before lt Esc gt was pressed without affecting any existing settings If Yes is selected and the lt Enter gt key is pressed the setup is exited and the BIOS returns to the main System Options menu screen The plus key on the keypad is used to change the value of the current menu item to the next value This key scrolls through the values in the associated pick list without displaying the full list On 106 key Japanese keyboards the plus key has a different scan code than the plus key on the other keyboards but will have the same effect The minus key on the keypad is used to change the value of the current item to the previous value This key scrolls through the values in the associated pick list without displaying the full list
10. or authorized dealer for help Power Light Does Not Light 36 Check the following Did you press the power on button Is the system operating normally If so the power LED might be defective or the cable from the front panel to the server board might be loose Have you securely plugged the server AC power cord into the power supply Is the power supply correctly set to 110 V or 235 V depending on your power output Will other items plugged into the same power outlet function correctly Some ATX power supplies have a power switch on the back of the power supply next to the fan If your system has one is it turned on Remove all add in cares and see if the system boots If successful add the cards back in one at a time with a reboot between each addition Make sure the memory DIMMSs comply with the system requirements Make sure the memory DIMMs are populated according to the system requirements Remove the memory DIMMs and them Make sure the processor s comply with the system requirements Make sure the processor s are populated according to the system requirements Remove the processor s and re seat them Make sure the chassis standoffs are installed only below mounting holes Misplaced standoffs can contact the pins on the bottom of the server board and cause a short Intel Server Board S5500BC User s Guide No Characters Display on Screen Check the following Is the keyboard functioning
11. pressed all changes are saved and Setup is exited If No is selected and lt Enter gt is pressed or if lt Esc gt is the user is returned to where they were before lt F10 gt was pressed without affecting any existing values Upgrading the BIOS The upgrade utility allows you to upgrade the BIOS in flash memory The code and data in the upgrade file include the following On board system BIOS including the recovery codes BIOS Setup Utility and strings On board video BIOS and other option ROMs for devices embedded on the server board e OEM binary area e Microcode e Away to change the BIOS language Preparing for the Upgrade The following steps explain how to prepare to upgrade the BIOS including how to record the current BIOS settings and how to obtain the upgrade utility Note In the unlikely event a BIOS error occurs during the BIOS update process you may need to follow a recovery process to return the system to service Refer to Recovering the BIOS for instructions on performing a BIOS recovery For additional information see Additional Information and Software for a link to the necessary software and instructions Recording the Current BIOS Settings 1 Bootthe computer and press lt F2 gt when you see the message Press lt F2 gt key if you want to run SETUP 2 Write down the current settings in the BIOS Setup program Intel Server Board S5500BC User s Guide 27
12. provide a complete description of the steps used to reproduce the problem or a complete description of where the problem can be found Please also include any details on troubleshooting already done 66 Intel Server Board S5500BC User s Guide Intel Server Board S5500BC User s Guide 67 68 Intel Server Board S5500BC User s Guide
13. reconnect the AC power cord Removing DIMMs To remove a DIMM follow these steps l woes Observe the safety and ESD precautions at the beginning of this book See Safety Information for more information Turn off all peripheral devices connected to the server and turn off the server Remove the AC power cord from the server Remove the server s cover Gently spread the retaining clips at each end of the socket The DIMM lifts from the socket Holding the DIMM by the edges lift it from the socket and store it in an anti static package Intel Server Board S5500BC User s Guide 7 Reinstall and reconnect any parts you removed or disconnected to reach the DIMM sockets 8 Replace the server s cover and reconnect the AC power cord Installing or Replacing the Processor Note Use the following instructions to install or replace a processor instead of using the instructions that came with the processor Caution Processor must be appropriate If you install a processor that is inappropriate for your server you may damage the server board See Additional Information and Software for a link to the list of compatible processor s ESD and handling processors Reduce the risk of electrostatic discharge ESD damage to the processor by doing the following 1 Before touching the processor or server board touch the metal chassis Keep part of your body in contact with the metal chassis to dissipate the static ch
14. up on a grounded static free surface Use a conductive foam pad if available but not the board wrapper Do not slide board over any surface Installing or removing jumpers A jumper is a small plastic encased conductor that slips over two jumper pins Some jumpers have a small tab on top that you can grip with your fingertips or with a pair of fine needle nosed pliers If your jumpers do not have such tab take care when using needle nosed pliers to remove or install a jumper grip the narrow sides of the jumper with the pliers never the wide sides Gripping the wide sides can damage the contacts inside the jumper causing intermittent problems with the function controlled by that jumper Take care to grip with but not squeeze the pliers or other tool you use to remove a jumper or you may bend or break the pins on the board Intel Server System SR1630BC User s Guide xi xii Intel Server System SR1630BC User s Guide Table of Contents EE itinerari V Manta Ia dd ada V Product PCC SS SOS P SS vi Additional Information Ee el vi Safety Infor E E V Important Safety INSIfUGlione c KK KK KK kk KH ix WE GUERRE EE xi Chapter 1 Server Board Features 1 Connector and Component Locations ii sot is 3 Configuration la Ek i 5 Back a tao ds eee 7 aret
15. 16 Figure 11 Remove the Processor Protective Cover 16 Figure 12 Installing the Processor srl 17 Figure 13 Close the Load Plate and Socket 17 Figure 14 2U Reference Heat Sink ASSEMDIY i 19 Figure 15 Removing the PCI Riser Assembly from the Server System 21 Figure 16 Installing a PCI Card in a Riser Gand 22 Figure 17 Replacing the Backup Ballet licia 24 Figure 18 BIOS Recovery Jumper ENEE 29 Figure 19 Password Recovery JUMPer a tton ccn 30 Figure 20 CMOS Recovery En 31 Figure 21 Diagnostic LED Placement Diagram re 51 Intel Server Board S5500BC User s Guide xvii xviii Intel Server Board S5500BC User s Guide List of Tables Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Intel Server Board S5500BC Feature Summary 2 Configuration Jumper JA e ale 5 NIC LEDS AAPP 8 Setup Menu Eed 26 POST tel 43 Diagnostic LED Placement Diadora Miu dine 51 POST Progress Code LED Example predire 52 Diagnostic LED POST Code Decoder 52 Intel Server Board S5500BC User s Guide xix XX Intel Server Board S5500BC User s Guide Server Board Features This chapter briefly describes the main features of the Intel Server Board S5500BC This chapter provides illustrations o
16. Ah Ch e Upper nibble bits 1010b Ah Lower nibble bits 1100b Ch the two are concatenated as ACh Table 8 Diagnostic LED POST Code Decoder Diagnostic LED Decoder Checkpoint On X Description Upper Nibble Lower Nibble MSB LSB 8h 4h 2h 1h 8h 4h 2h 1h LED 7 6 5 4 3 2 1 0 Multi use code This POST Code is used in different contexts O O O O X X O X Seen at the start of Memory Reference Code MRC Start of the very early platform initialization code Very late in POST it is the signal that the operating system has switched to virtual memory mode Memory Error Codes accompanied by a beep code Note These are codes used in early POST by the Memory Reference Code Later in POST these same codes are used for other Progress Codes These progress codes are not controlled by the BIOS and are subject to change at the discretion of the Memory Reference Code team Intel Server Board S5500BC User s Guide Table 8 Diagnostic LED POST Code Decoder OxE8h O O O O X X X No Usable Memory Error No memory in the system or SPD bad so no memory could be detected OxEAh O O X Channel Training Error DQ DGS training failed on a channel during memory channel initialization If no usable memory remains system is halted OxEBh O O O Memory Test Error Memory fai
17. Back Panel Connectors A Serial Port A D USB Port 8 9 B Video E NIC Port 1 C USB Port 6 7 F NIC Port 2 MGMT Figure 4 Back Panel Connectors The NIC LEDs at the right and left of each NIC provide the following information Intel Server Board S5500BC User s Guide Table 3 NIC LEDs NIC LED Color LED State Description NIC1 NIC2 Left LED Off No network connection Solid Amber Network connection in place Blinking Amber Transmit receive activity Right LED Off 10 Mbps connection if left LED is on or blinking Solid Amber 100 Mbps connection Solid Green 1000 Mbps connection RAID Support Note The Intel Server Board provides six SATA ports 3 Gbps via ICHIOR with Intel Embedded Server RAID Technology with SW RAID levels 0 1 10 Optional support for SW RAID 5 with activation key The BIOS Setup utility provides multiple drive configuration options on the Advanced Mass Storage Controller Configuration setup page some of which affect the ability to configure RAID By default the Onboard SATA Controller option is enabled When this option is enabled you can set the SATA Mode option to the following modes which also lists how the mode affects configuration ENHANCED Mode Supports up to six SATA ports with IDE Native Mode COMPATIBILITY Mode Supports up to four SATA ports 0 1 2 3 with IDE Legacy mode and two SATA ports 4 5 with IDE Native Mode
18. C User s Guide 5 6 Attach fan power cable to server board as shown over tighten fasteners Figure 14 2U Reference Heatsink Assembly Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets Replace the server s cover and reconnect the AC power cord Refer to the documentation that came with your server chassis for instructions on installing the server s cover Replacing a Processor 1 SOSA Observe the safety and ESD precautions at the beginning of this book See Safety Information for more information Turn off all peripheral devices connected to the server and turn off the server Remove the AC power cord from the server Remove the server s cover Unplug the processor fan cable from the server board Loosen the four captive screws on the corners of the heatsink Twist the heatsink slightly to break the seal between the heatsink and the processor Intel Server Board S5500BC User s Guide 19 20 10 11 12 Lift the heatsink from the processor If it does not pull up easily twist the heatsink again Do not force the heatsink from the processor doing so could damage the processor Lift the processor lever Raise the CPU load plate Remove the processor If installing a replacement processor see Tnstalling the Processor Otherwise install the protective socket cover over the empty processor socket and reinstall the chassis cover Intel Ser
19. Intel Server Board S5500BC User s Guide Intel Order Number E52448 002 Disclaimer Information in this document is provided in connection with Intel products No license express or implied by estoppel or otherwise to any intellectual property rights is granted by this document Except as provided in Intel s Terms and Conditions of Sale for such products Intel assumes no liability whatsoever and Intel disclaims any express or implied warranty relating to sale and or use of Intel products including liability or warranties relating to fitness for a particular purpose merchantability or infringement of any patent copyright or other intellectual property right Intel products are not designed intended or authorized for use in any medical life saving or life sustaining applications or for any other application in which the failure of the Intel product could create a situation where personal injury or death may occur Intel may make changes to specifications and product descriptions at any time without notice Intel server boards contain a number of high density VLSI and power delivery components that need adequate airflow for cooling Intel s own chassis are designed and tested to meet the intended thermal requirements of these components when the fully integrated system is used together It is the responsibility of the system integrator that chooses not to use Intel developed server building blocks to consult vendor datasheets and operat
20. MOS If you cannot access the BIOS setup screens you must use the CMOS Clear jumper to reset the configuration RAM The CMOS Clear jumper is located on jumper block J2D2 on the server board 1 Power down the system do not disconnect the AC power 2 Open the server 3 Move the jumper from the normal operation position covering pins 1 and 2 to the CMOS Clear Force Erase position covering pins 2 and 3 CMOS Clear Figure 20 CMOS Recovery Jumper Wait five seconds Reconnect the AC power and power up the system When the system begins beeping power it down and disconnect the AC power Return the CMOS Clear jumper to the spare location covering pins 1 and 2 Close the server chassis reconnect the AC power and power up the system The CMOS is now cleared and you can reset it by going into the BIOS setup Intel Server Board S5500BC User s Guide 31 32 Intel Server Board S5500BC User s Guide 4 Troubleshooting This chapter helps you identify and solve problems that might occur while using the system For any issue make sure you use the latest firmware and files Firmware upgrades include updates for the BIOS baseboard management controller BMC and hot swap controller HSC Refer to Additional Information and Software for a link to the software updates In addition to the server firmware and files you must also update any drivers used for components you installed in your system such as v
21. O O X O X Detecting the presence of a removable media device CD ROM detection and So on OxBCh Boot Device Selection BDS O X O O O O X X Enabling configuring a removable media device Intel Server Board S5500BC User s Guide Table 8 Diagnostic LED POST Code Decoder Intel Server Board S5500BC User s Guide OxDO O O X O X X X X Trying to boot device selection 0 OxD1 O O X O X X X O Trying to boot device selection 1 0xD2 O O X O X X O X Trying to boot device selection 2 0xD3 O O X O X X O O Trying to boot device selection 3 0xD4 O O X O X O X X Trying to boot device selection 4 OxD5 O O X O X O X O Trying to boot device selection 5 0xD6 O O X O X O O X Trying to boot device selection 6 0xD7 O O X O X O O O Trying to boot device selection 7 0xD8 O O X O O X X X Trying to boot device selection 9 0xD9 O O X O O X X X Trying to boot device selection 9 OxDA O O X O O X O X Trying to boot device selection A OxDB O O X O O X O O Trying to boot device selection B 0xDC O O X O O O X X Trying to boot device selection C OxDD O O X O O O X X Trying to boot device selection D OxDE O O X O O O O X Trying to boot device selection E OxDF O O X O O O O O Trying to boot device selection F Pre EFI Initialization PEI Core OxEOh O O O X X X X X Started dispatching early initialization
22. O X Reading configuration data from memory SPD on DIMM 0x23h X O X X X O O Detecting presence of memory 0x24h X O X X O X X Programming timing parameters in the memory controller 0x25h X O X X O X O Configuring memory parameters in the memory coniroller 0x26h X O X X O O X Optimizing memory controller settings 0x27h X O X X O O O Initializing memory such as ECC init 0x28h X O X O X X X Testing memory Intel Server Board S5500BC User s Guide Table 8 Diagnostic LED POST Code Decoder Intel Server Board S5500BC User s Guide PCI Bus 0x50h X O O X Enumerating PCI buses 0x51h X O X X X X Allocating resources to PCI buses 0x52h X O X O X X O X Hot Plug PCI controller initialization 0x53h X O X O X X O O Reserved for PCI bus 0x54h X O X O X O X X Reserved for PCI bus 0x55h X O X O X O X O Reserved for PCI bus 0x56h X O X O X O O X Reserved for PCI bus 0x57h X O X O X O O O Reserved for PCI bus USB 0x58h X X O X X X Resetting USB bus 0x59h X O X O Reserved for USB devices ATA ATAPI SATA 0x5Ah X O X O O X O X Resetting SATA bus and all devices 0x5Bh X O X O O X O O Reserved for ATA SMBUS 0x5Ch X O O O O X X Resetting SMBUS 0x5Dh X O X O O O X O Reserved for SMBUS Local Console 0x70h X O O O X X X X Resetting the vi
23. Server Board S5500BC supports a DD3 based memory subsystem The server board supports two DIMMs per channel The silkscreen on the board for the DIMMs displays e DIMM AI e DIMM A2 DIMM BI DIMM B2 DIMM DI e DIMM D2 e DIMM El DIMM E2 See Figure 5 for more information The minimal population possible is DIMM Al Intel Server Board S5500BC User s Guide 9 Figure 5 DIMM Configuration Diagram For two slots per channel configuration the server board requires DDR3 DIMMs within a channel to be populated starting with the DIMM farthest from the processor See Figure 6 For a complete list of supported memory DIMMs see the links under Additional Information and Software 10 Intel Server Board S5500BC User s Guide Install Install Last First CLK PINI PONO P3 N3 P2 N2 css 4587 0 1 2 3 ODT 23 at CKE 13 2 Figure 6 Channel Slots Configuration The Independent Channel Mode is the default Maximum Performance Mode preferred for Intel Xeon 5500 processor series based platforms You can populate all three channels in any order and have no matching requirements All channels must run at the same interface frequency but individual channels may run at different DIMM timings RAS latency CAS latency and so forth Memory Sparing and Mirroring The spare mode is not supported by the Intel Server Board S5500BC With memory mirroring the system maintains two copies of all data in the memory subsystem If
24. Test it by turning the Num Lock function on and off to make sure the Num Lock light is functioning Is the video monitor plugged in and turned on If you use a switch box is it switched to the correct system Are the brightness and contrast controls on the video monitor properly adjusted Is the video monitor signal cable properly installed Does this video monitor work correctly if plugged into a different system Is the onboard video controller enabled in the BIOS Remove all add in cards and see if the video returns If successful add the cards back in one at a time with a reboot between each addition Make sure the memory DIMMs comply with the system requirements Make sure the memory DIMMs are populated according to the system requirements Remove the memory DIMMs and re seat them Make sure the processor s comply with the system requirements Make sure the processor s have been populated according to the system requirements Remove the processor s and re seat them If you use an add in video controller board do the following 1 2 3 4 Verify the video works using the onboard video controller Verify the video controller board is fully seated in the server board connector Reboot the system for changes to take effect If there are still no characters on the screen after you reboot the system and POST emits a beep code write down the beep code you hear This information is useful for your service repres
25. UL Certification US Canada Declaration of Conformity CENELEC Europe e FCC ICES 003 Class A Attestation USA Canada e C Tick Declaration of Conformity Australia MED Declaration of Conformity New Zealand e BSMI Certification Taiwan e GOST Listed on one System License Russia Belarus Listed on one System License Belarus RRL Certification Korea Ecology Declaration International Product Regulatory Compliance Markings 46 This product is marked with the following Product Certification Markings Regulatory Compliance Country Marking UL Mark USA Canada tua C US CE Mark Europe EMC Marking Class A Canada CANADA ICES 003 CLASS A CANADA NMB 0003 CLASSE A Intel Server System SR1630BC User s Guide BSMI Marking Class A Taiwan Q TREO gt IBE DERART IR TARRAT RAES BERNA AB SAR C tick Marking Australia New Zealand N232 RRL MIC Mark Korea lt MIC 91 11 CPU Model Name Country of Origin Exporting MADE IN xxxxx Provided by label not Requirements silk screen Model Designation Regulatory Examples Intel Server Board for boxed Identification type boards or Board PB number for non boxed boards typically high end boards PB Free Marking Environmental Requirements 2nd intct Refer to the spec http prodregs intel com ProductCertifications Servers GG 1035 20sp
26. a DIMM fails the data is not lost because the second copy of the data is available from the mirrored DIMM in the opposite channel The system will not fail due to memory error unless both the primary and the mirrored copy of the data become corrupt at the same time In a mirrored system the maximum usable memory is one half of the installed memory with a minimum of two DIMMs installed Since the data is duplicated across DIMMs it means that up to one half of the installed DIMMs are actively in use at any one time The remaining DIMMs are used for mirroring Intel Server Board S5500BC User s Guide 11 See the Intel Server Board S5500BC Technical Product Specification for additional information regarding the memory sub system Power Supply A minimum of 400 W is required Your supply must provide a minimum of 3 5 A of 5 V standby current or the board will not boot Optional Hardware Intel RAID Activation Key If RAID 5 is needed you can install the optional Intel RAID Activation Key AXXRAKSWS To enable RAID 5 this activation key is placed on the SATA Key connector located on the right side of the server board see Figure 2 For information on how to install the Intel RAID Activation Key AXXRAKSWS accessory to enable RAID 5 see the documentation included with the accessory kit Hard Disk Drives The server board provides six SATA ports The six SATA ports are near the rear left side of the server board See the document
27. aration between the equipment and the receiver Connect the equipment to an outlet on a circuit other than the one to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Any changes or modifications not expressly approved by the grantee of this device could void the user s authority to operate the equipment The customer is responsible for ensuring compliance of the modified product Only peripherals computer input output devices terminals printers etc that comply with FCC Class A or B limits may be attached to this computer product Operation with noncompliant peripherals is likely to result in interference to radio and TV reception cables used to connect to peripherals must be shielded and grounded Operation with cables connected to peripherals that are not shielded and grounded may result in interference to radio and TV reception Intel Server System SR1630BC User s Guide Industry Canada ICES 003 Cet appareil num rique respecte les limites bruits radio lectriques applicables aux appareils num riques de Classe A prescrites dans la norme sur le mat riel brouilleur Apparelis Num riques NMB 003 dictee par le Ministre Canadian des Communications This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of the Cana
28. are and software have been running correctly sometimes indicate equipment failure However the problems are sometimes caused by file corruption or changes to the software configuration Check the following Ifyou are running the software from a CD ROM or DVD ROM try a different device Uninstall and reinstall the software Make sure all necessary files are installed e Ifthe problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other random component failures Intel Server Board S5500BC User s Guide Ifyoususpecta transient voltage spike power outage or brownout occurred reload the software and try running it again Symptoms of voltage spikes include a flickering video display unexpected system reboots and the system not responding to user commands Note Random errors in data files If you get random errors in your data files they may be getting corrupted by voltage spikes on your power line If you experience any the above symptoms that might indicate voltage spikes on the power line you may want to install a surge suppressor between the power outlet and the system power cord Devices are not Recognized under Device Manager Microsoft Windows Operating System The Microsoft Windows operating systems do not include all of the drivers for the Intel chipsets onboard NICs and other components Refer to Additional Information an
29. arge while handling the processor 2 Avoid moving around unnecessarily Installing the Processor To install a processor follow these instructions 1 Observe the safety and ESD precautions at the beginning of this book See Safety Information for more information 2 Turnoff all peripheral devices connected to the server and turn off the server Disconnect the AC power cord from the server 4 Remove the server s cover See the document that came with your server chassis for instructions on removing the server s cover 5 Locate the processor socket and open the socket lever see Figure 8 Figure 8 Lifting the Load Lever 6 Open the load plate see letter A in Figure 8 and letter B in Figure 9 Intel Server Board S5500BC User s Guide 15 Figure 9 Open the Load Plate 7 Remove the socket protective cover see Figure 10 Figure 10 Remove the Socket Protective Cover 8 Take the processor out of the box and remove the protective shipping cover Figure 11 Figure 11 Remove the Processor Protective Cover 16 Intel Server Board S5500BC User s Guide 9 Align the processor cutouts to match the two socket pins and then insert the processor into the socket as shown in Figure 12 Figure 12 Installing the Processor 10 Close the load plate see the letter A in Figure 13 close the socket lever and ensure the load plate tab engages under the socket lever when fully closed S
30. ated components specified in this guide Use of other products components will void the UL listing and other regulatory approvals of the product and will most likely result in noncompliance with product regulations in the region s in which the product is sold System power on off The power button DOES NOT turn off the system AC power To remove power from system you must unplug the AC power cord from the wall outlet Make sure the AC power cord is unplugged before you open the chassis add or remove any components Hazardous conditions devices and cables Hazardous electrical conditions may be present on power telephone and communication cables Turn off the server and disconnect the power cord telecommunications systems networks and modems attached to the server before opening it Otherwise personal injury or equipment damage can result Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD workstation If one is not available provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your server when handling parts ESD and handling boards Always handle boards carefully They can be extremely sensitive to ESD Hold boards only by their edges After removing a board from its protective wrapper or from the server place the board component side
31. ation included with your server chassis for additional drive information and drive installation instructions Intel Remote Management Module 3 The Intel Server Board S5500BC provides a connector to support an Intel Remote Management Module 3 card The RMM3 card provides the Integrated BMC with an additional network interface The dedicated interface uses a separate LAN channel These components provide a way to view and operate the server remotely in real time Keyboard video and mouse control KVM is redirected to a managing system this provides remote control of the server USB media redirection allows you to use a USB device anywhere on the network as if it was installed on the managed server For installation instructions on installing the Intel Remote Management Module 3 see the instructions provided with the module 12 Intel Server Board S5500BC User s Guide 2 Hardware Installations and Upgrades Before You Begin Before working with your server product pay close attention to the Safety Information at the beginning of this manual Tools and Supplies Needed e Phillips cross head screwdrivers 1 bit and 2 bit e Needle nosed pliers Aruler Pen or pencil Antistatic wrist strap and conductive foam pad recommended Installing and Removing Memory The silkscreen on the board for the DIMMs displays DIMM A1 DIMM A2 DIMM and DIMM B2 DIMM_D1 DIMM D2 DIMM DIMM E2 starting from th
32. bilities One riser slot supporting one low profile half length PCI Express 2 0 x8 add in card Fans Supports two processor fan connectors and three system fan connectors BIOS EFI BIOS Server Management Intel System Management Software Intel Server Board S5500BC User s Guide Connector and Component Locations 9 CC BB AA 2 Y X Figure 2 Server Board Connector and Component Locations A SATA 3 L Diagnostic LEDs W CPU 1 fan HH SATA 2 header B Internal dual port M Status LED X CPU Power USB2 0 header Connector SATA 5 N IDLED Y CPU Socket 1 SATA 4 O External Serial B Z Intel IOH 5500 header chipset E Slot 3 PCI Express x4 SATA Key AA CPU Socket 2 Slot 4 32 bit 33 MHz Q System fan 3 header BB BBCPU2 Fan PCI header Intel slot R Main power CC System Fan 1 connector header Intel Server Board S5500BC User s Guide Slot 5 PCI Express x8 DIMM sockets off DD DIMM sockets off Processor 1 socket Processor 2 Channel A B socket Channel D E Slot 6 PCI Express x8 Power Supply EE SATA SGPIO Riser card Auxiliary Connector Slot 7 PCI Express x8 SSI 24 pin Front FF SATA 0 Panel connector Back panel UO ports System fan 2 header GG SATA 1 Intel Server Board S5500BC User s Guide Configuration Jumpers Di
33. d Software for a link to the current drivers and chipset files Hard Drive s are not Recognized Check the following e Make sure the drive is not disabled in the BIOS Setup e Make sure the drive is connected correctly and that it is plugged into the power supply e Make sure the drive is compatible Refer to Additional Information and Software for a link to the tested drives e Make sure you have not exceeded the power budget for the server Refer to Additional Information and Software for a link to software to check your power budget Verify your SAS or SATA drives are connected to the correct ports on the server board and the chassis backplane See your chassis documentation for more information e Ifusing a RAID configuration with an add in RAID adapter make sure the RAID card is installed correctly Bootable CD ROM Is Not Detected Check the following e Make sure the BIOS is configured to allow the CD ROM to be the first bootable device Intel Server Board S5500BC User s Guide 41 LED Information The Intel Server Board 5500BC includes LEDs that can aid in troubleshooting your system The following lists these LEDs with a description of their use LED Name Function Location LED Color Notes ID Aid in server function Front Panel Blue Press ID LED button or user from the back panel and board Server Management software rear left to turn off the LED corner System fau
34. deo controller VGA 0x71h X O O O X X X O Disabling the video controller VGA 0x72h X O O O X X O X Enabling the video controller VGA Remote Console 0x78h X O O O O X X X Resetting the console controller 0x79h X O O O O X X O Disabling the console controller Ox7Ah X O O O O X O X Enabling the console controller 55 56 Table 8 Diagnostic LED POST Code Decoder Keyboard only USB 0x90h O O X X X X Resetting the keyboard 0x91h O X X O X X X O Disabling the keyboard 0x92h O O X X O X Detecting the presence of the keyboard 0x93h O X X O X X O O Enabling the keyboard 0x94h O O X O X X Clearing keyboard input buffer 0x95 O X X O X O X X Instructing keyboard controller to run Self Test PS 2 only Mouse only USB 0x98h O X X O X X O X Resetting the mouse 0x99h O X O O Detecting the mouse Ox9Ah O X X O X O O X Detecting the presence of mouse Ox9Bh O X X O X O O O Enabling the mouse Fixed Media 0xBoh O X O O X X X X Resetting fixed media device OxB1h O X O O X X X O Disabling fixed media device 0xB2h O X O O X X O X Detecting presence of a fixed media device hard drive detection and so on 0xB3h O X O O X X O O Enabling configuring a fixed media device Removable Media 0xB8h O X O O O X X X Resetting removable media device 0xB9h O X O O O X X O Disabling removable media device OxBAh X O
35. dian Department of Communications Europe CE Declaration of Conformity This product has been tested in accordance too and complies with the Low Voltage Directive 73 23 EEC and EMC Directive 89 336 EEC The product has been marked with the CE Mark to illustrate its compliance Taiwan Declaration of Conformity BSMI ERE REI AE ER ERR P E RS gt EEB RAS MERLO SIR The BSMI Certification Marking and EMC warning is located the outside rear area of the product Korean Compliance RRL 7 1 2019 MIC 5 SIEHE ya ye 4 5 MSN English translation of the notice above 1 Type of Equipment Model Name On License and Product 2 Certification No On RRL certificate Obtain certificate from local Intel representative Intel Server System SR1630BC User s Guide 49 50 Name of Certification Recipient Intel Corporation Date of Manufacturer Refer to date code on product Manufacturer Nation Intel Corporation Refer to country of origin marked on product Intel Server System SR1630BC User s Guide Appendix B LED Decoder During the system boot process the BIOS executes a number of platform configuration processes each of which is assigned a specific hex POST code number As each configuration routine is started the BIOS displays the POST code to the POST Code Diagnostic LEDs on the back edge of the server board To assist in troubleshooting a system ha
36. e inside of the board DIMM_AI is the socket in blue closest to the processor 1 socket For two slots per channel configurations the server board requires DDR3 DIMMs within a channel to be populated starting with the DIMM farthest from the processor The DIMM farthest from the processor per channel is blue on the board Installing DIMMs To install DIMMs follow these steps 1 Observe the safety and ESD precautions at the beginning of this book See Safety Information for more information 2 Turnoff all peripheral devices connected to the server and turn off the server Disconnect the AC power cord from the server 4 Remove the server s cover and locate the DIMM sockets see letter A to E in Figure 7 Figure 7 Installing Memory Make sure the clips at either end of the DIMM socket s are pushed outward to the open position see letter A in Figure 7 Holding the DIMM by the edges remove it from its anti static package Position the DIMM above the socket Align the two small notches in the bottom edge of the DIMM with the keys in the socket see letter in Figure 7 Insert the bottom edge of the DIMM into the socket see letter C in Figure 7 When the DIMM is inserted push down on the top edge of the DIMM until the retaining clips snap into place see letter D in Figure 7 Make sure the clips are firmly in place see letter E in Figure 7 10 Replace the server s cover and
37. ec 20Rev 2002 pdf China RoHS Marking China 2 Intel Server System SR1630BC User s Guide 47 Electromagnetic Compatibility Notices FCC USA 48 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions related to the EMC performance of this product contact Intel Corporation 5200 N E Elam Young Parkway Hillsboro OR 97124 6497 1 800 628 8686 This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the sep
38. ed cables or have power connector plugs been forced into power connector sockets the wrong way Drive Activity Light Does Not Light Check the following Are the drive s power and signal cables properly installed Are all relevant switches and jumpers on the drive set correctly Is the drive properly configured Is the drive activity light always on If so the signal cable may be plugged in incorrectly If you use the onboard diskette controller use the BIOS setup to make sure that Onboard Floppy is set to Enabled If you use an add in diskette controller make sure the Onboard Floppy is set to Disabled CD ROM Drive or DVD ROM Drive Activity Light Does Not Light Check the following 38 Are the CD ROM DVD ROM drive s power and signal cables properly installed Are all relevant switches and jumpers on the drive set correctly Is the drive properly configured Intel Server Board S5500BC User s Guide Cannot Connect to a Server e Make sure the network cable is securely attached to the correct connector at the system back panel Try a different network cable Make sure you are using the correct and the current drivers See Additional Information and Software for a link to the current drivers Make sure the driver is loaded and the protocols are bound Make sure the hub port is configured for the same duplex mode as the network controller Make sure the correct networking sof
39. ee letter B and in Figure 13 Figure 13 Close the Load Plate and Socket Lever Note Make sure the alignment triangle mark and the alignment triangle cutout align correctly To assist in package orientation and alignment with the socket Removing the Heatsink s To remove the heatsink follow these steps 1 Loosen the four captive screws on the heatsink corners in a diagonal manner according to the numbers shown in Figure 1 as follows a Starting with the screw at location 1 loosen it by giving it two counterclockwise rotations and stop IMPORTANT Do NOT fully loosen Intel Server Board S5500BC User s Guide 17 Proceed to the screw at location 2 and loosen it by giving it two rotations and stop Loosen screws at locations 3 and 4 by giving each screw two rotations and then stop Repeat steps 1a through 1c by giving each screw two rotations each time until all screws are loosened 2 Lift the heatsink from the board 3 Remove and discard the spacer see letter C in Figure 1 Note The system is shipped with a spacer installed between the heatsink and the processor socket to protect the socket protective cover You must remove and discard this spacer before installing the processor Installing the Retention Mechanism s and Heatsink s Caution Note You must install the processor before installing the heatsink For instructions refer to the User Service Guide for your server For instruction
40. egistrations Declarations 46 Product Regulatory Compliance Markings Ek kk kk keke 46 Electromagnetic Compatibility Notices nennen 48 FEC E 48 Industry Canada 00 etm 49 Europe GE Declaration of Conformily uE rre eti e Eoi mede 49 Taiwan Declaration of Conformity BSMI e 49 Korean Compliance EE KA KA YR 49 Appendix B LED Decoder ici iii 51 Appendix C Getting Help SE 61 cia ic AA dee lalla dra oa 61 xiv Intel Server Board S5500BC User s Guide Appendix D Intel Server Issue Report Form Intel Server Board S5500BC User s Guide XV xvi Intel Server Board S5500BC User s Guide List of Figures Figure 1 Intel Server Board S5500BC eee 1 Figure 2 Server Board Connector and Component Locations Figure 3 Configuration Jumper Locations 5 Figure 4 Back Panel mm 7 Figure 5 DIMM Configuration Disgram nne 10 Figure 6 Channel Slots Configuration ciens iei as 11 Figure 7 Installing Memory EE 14 Figure 8 Lifting the Load Leve imss ana 15 Figure 9 Open the Load Plate riad 16 Figure 10 Remove the Socket Protective Cover
41. el com support motherboards server sb cs 010770 htm Consignes de s curit Lisez attention toutes les consignes de s curit et les mises en garde indiqu es dans ce document avant de suivre toute instruction Consultez Intel Server Boards and Server Chassis Safety Information sur le Intel Server Deployment Toolkit 3 0 CD ou bien rendez vous sur le site http support intel com support motherboards server sb cs 010770 htm Instrucciones de seguridad importantes Lea todas las declaraciones de seguridad y precauci n de este documento antes de realizar cualquiera de las instrucciones Vea Intel Server Boards and Server Chassis Safety Information en el Intel Server Deployment Toolkit 3 0 CD ylo en http support intel com support motherboards server sb cs 010770 htm Zo VASI ARIS a EGS ED AE RD gt http support intel com support motherboards server sb CS 010770 htm Server Boards and Server Chassis Safety Information Intel PRIMAVERA KA PIN LAY Intel Intel Server System SR1630BC User s Guide Warnings Heed safety instructions Before working with your server product whether you are using this guide or any other resource as a reference pay close attention to the safety instructions You must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals Use only the described regul
42. entative If you do not receive a beep code and characters do not display the video display monitor or video controller may have failed Contact your service representative or authorized dealer for help Characters are Distorted or Incorrect Check the following Are the brightness and contrast controls properly adjusted on the video monitor See the manufacturer s documentation Are the video monitor s signal and power cables properly installed Does this video monitor work correctly if plugged into a different system Intel Server Board S5500BC User s Guide 37 System Cooling Fans Do Not Rotate Properly If the system cooling fans are not operating properly it is an indication of possible system component failure Check the following Is the power on light lit If not see Power Light Does Not Light If your system has LED lights for the fans is one or more of these LEDs lit Are any other front panel LEDs lit Have any of the fan motors stopped Use the server management subsystem to check the fan status Have your fans sped up in response to an overheating situation Have your fans sped up in response to a fan that failed Are the fan power connectors properly connected to the server board Is the cable from the front panel board connected to the both the front panel board and to the server board Are the power supply cables properly connected to the server board Are there any shorted wires caused by pinch
43. f the product a list of the server board features and diagrams showing the location of important components and connections on the server system Figure 1 Intel Server Board S5500BC Table 1 summarizes the features of the server board Table 1 Intel Server Board S5500BC Feature Summary Feature Description Processors Supports up to two Intel 5500 series processors with Intel QuickPath Interconnect and Integrated Memory controllers Memory Eight DDR3 DIMM slots supporting DDR3 800 1066 1333 MT s ECC Registered DIMM and ECC unbuffered DIMM Four slots support CPU 1 and four slots support CPU 2 Chipset VO Control Intel I O Hub 5500 chipset Intel 82801 Jx I O Controller Hub 10 RAID ICH10R ServerEngines LLC Pilot Il BMC controller Integrated BMC Peripheral Interfaces Three x8 PCI Express Gen2 connectors One x4 PCI Express Gen1 connector One 5 V 32 bit 33 MHz PCI connector Two stacked RJ 45 connectors with Magnetics and LEDs and two USB combo connectors One external Serial Port Header 9 pin Optional Intel Remote Management Module 3 LAN Two 10 100 1000 NICs One Gigabit Ethernet device 82574L connects to the PCI Express Gen x1 interface on the Intel IOH 5500 chipset One Gigabit Ethernet device 82567 connects to the Gigabit LAN Connect Interface LAN Connect Interface on the Intel ICH10R Expansion Capa
44. ideo and network drivers Intel provides a package called the Platform Confidence Test that may help with your diagnostics Refer to Additional Information and Software for a link to this software If you cannot resolve your server problems refer to Getting Help for assistance System Boot Quiet Time The power on self test POST process includes a quiet time during which the system may appear hang This may last as long as 40 seconds Do not power off or reboot the system during this time The POST LEDs will indicate activity They may alternate blinking between amber and green When the quiet time completes the status LED will change to solid green Resetting the System Before going through in depth troubleshooting first attempt to reset your system using one of the following methods To do this Press Soft boot reset to clear the system memory and reload the operating lt Ctrl Alt Del gt system Clear system memory restart POST and reload the operating system Reset button Cold boot reset Turn the system power off and then on This clears Power off on system memory restarts POST reloads the operating system and halts power to all peripherals Problems Following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration Hardware failure is a less frequent cause If you are experiencing a problem with a spec
45. ific software application see Problems with Newly Installed Application Software First Steps Checklist 34 Is AC power available at the wall outlet Are the power supplies plugged in Check the AC cable s on the back of the chassis and at the AC source Are all cables correctly connected and secured Are the processors fully seated in their sockets on the server board Are all standoffs in the proper location and not touching any components causing a potential short Are all add in PCI boards fully seated in their slots on the server board Are all jumper settings the server board correct Are all jumper and switch settings on add in boards and peripheral devices correct To check these settings refer to the manufacturer s documentation that comes with them If applicable ensure there are no conflicts for example two add in boards sharing the same interrupt Are all peripheral devices installed correctly If the system has a hard disk drive is it properly formatted or configured Are all device drivers properly installed Are the configuration settings made in Setup correct Is the operating system properly loaded Refer to the operating system documentation Did you press the system power on off switch on the front panel to turn on the server power on light should be lit Is the system power cord properly connected to the system and plugged into a NEMA 5 15R outlet for 100 120 or a NEMA 6 15R outlet f
46. ing parameters to determine the amount of airflow required for their specific application and environmental conditions Intel Corporation can not be held responsible if components fail or the server board does not operate correctly when used outside any of their published operating or non operating limits Intel Intel Pentium and Intel Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Other names and brands may be claimed as the property of others Copyright 2009 Intel Corporation Rights Reserved ii Intel Server Board S5500BC User s Guide Intel Server Board S5500BC User s Guide Intel Server Board S5500BC User s Guide Preface About this Manual Thank you for purchasing and using the Intel Server Board S5500BC This manual is written for system technicians responsible for troubleshooting upgrading and repairing this server board This document provides a brief overview of the features of the board chassis a list of accessories or other components you may need troubleshooting information and instructions on how to add and replace components on the Intel Server Board S5500BC For the latest version of this manual see http support intel com support motherboards server S5500BC Manual Organization Chapter 1 provides a brief overview of the Intel Server Board S5500BC In this chapter you will find a list of the server board featu
47. led Hardware BIST OxEDh O O O Population Error RDIMMs and UDIMMs cannot be mixed in the system OxEEh O O X Mismatch Error More than two quad ranked DIMMs in a channel Memory Reference Code Progress Codes Not accompanied by a beep code OxBOh O X O O X X X X Chipset Initialization Phase OxB1h O X O O X X X O Reset Phase 0xB2h O X O O X X O X DIMM Detection Phase OxB3h O X O O X X O O Clock Initialization Phase Oxb4h O X O O X O X X SPD Data Collection Phase Oxb6h O X O O X O O X Rank Formation Phase 0xB8h O X O O O X X X Channel Training Phase OxB9h O X O O O X X O Memory Test Phase OxBAh O X O O O X O X Memory Map Creation Phase OxBBh O X O O O X O O RAS Initialization Phase OxBCh O X O O X X MRC Complete Host Processor 0x04h X X X O X O X X Early processor initialization flat32 asm where system BSP is selected Inte Server Board S5500BC User s Guide 53 54 Table 8 Diagnostic LED POST Code Decoder 0x10h X X O X X X X Power on initialization of the host processor bootstrap processor 0x11h X X O X X X O Host processor cache initialization including AP 0x12h X X O X X O X Starting application processor initialization 0x13h X X O X X O O SMM initialization Chipset 0x21h X O X X X X O Initializing a chipset component Memory 0x22h X O X X X
48. lt Visible fault warning Front panel Green or On No Fault and board Amber Green Blink degraded rear left A E corner mber critical error or non recoverable Amber blink non critical Hard Drive Front panel Front panel Green Blinking Activity No action activity and board left required side Memory fault 1 8 Identify failing DIMM end Amber On Fault memory module front of board POST code 1 8 Display boot 80 POST Left rear of Each LED See the POST code table code board can be Off Green Amber Red Fan Pack Fault Warn on fan failure Front center Amber On Fault board CPU 1 8 2 Fan Identify fan failure Front center Amber On Fault Fault board CPU 1 amp 2 Fault Identify processor 1 inch behind Amber On Fault failure processor socket 5v Standby Identify 5 V standby Front left Amber On 5 V standby power on power on state board Power LED Identify the power Front Panel Green Off Power is off off or state of the system S5 On Power or 50 Slow Blink Low power state 81 S3 42 Intel Server Board S5500BC User s Guide BIOS POST Beep Codes The following table lists POST error beep codes Prior to system video initialization the BIOS uses these beep codes to inform users of error conditions The beep code is followed by a user visible code on POST Progress LEDs Table 5 POST Error Beep Codes Beeps Error Message Memory Error POST Progress code Multiple
49. modules PEIM OxE1h O O O X X X X O Reserved for initialization module use PEIM OxE2h O O O X X X O X Initial memory found configured and installed correctly 57 Table 8 Diagnostic LED POST Code Decoder OxE3h O O O X X X O O Reserved for initialization module use PEIM Driver eXecution Environment DXE Core not accompanied by a beep code OxE4h O O O A X O X X Entered EFI driver execution phase DXE OxE5h O O O X X O X O Started dispatching drivers OxE6h O O O X X O O X Started connecting drivers DXE Drivers OxE7h O O O X O O X O Waiting for user input OxE8h O O O X O X X X Checking password OxE9h O O O X O X X O Entering BIOS setup OxEAh O O O X O O X X Flash Update OxEEh O O O X O O X X Calling Int 19 One beep unless silent boot is enabled OxEFh O O O X O O X O Unrecoverable boot failure Runtime Phase EFI Operating System Boot OxF4h O O O O X O X X Entering Sleep state OxF5h O O O O X O X O Exiting Sleep state OxF8h O O O O X O X X Operating system has requested EFI to close boot services ExitBootServices has been called OxF9h O O O O X O X O Operating system has switched to virtual address mode SetVirtualAddressMap has been called OxFAh O O O O O X O X Operating system has requested the system to reset ResetSystem has been called Pre EFI Initialization M
50. nd can be used with your board and for ordering information for Intel products see http support intel com support motherboards server S5500BC Additional Information and Software vi If you need more information about this product or information about the accessories that you can use with this server board use the following resources These files are available at http support intel com support motherboards server S5500BC Unless otherwise indicated in the following table once on this webpage type the document or software name in the search field at the left side of the screen and select the option to search This Category and then click Search For this information or software Use this Document or Software For in depth technical information Technical Product Specification about this product including BIOS settings and chipset information If you just received this product and Intel Server Board S5500BC Quick Start User s need to install it Guide in the product box Accessories or other Intel server Spares and Configuration Guide products Hardware peripheral boards adapter Tested Hardware and Operating System List cards and operating systems that were tested with this product http serverconfigurator intel com Chassis tested with this product Reference Chassis List Intel Server Board S5500BC User s Guide For this information or software Use this Document or Software P
51. ng during the POST process you can use the Diagnostic LEDs to identify the last POST process that was executed Each POST code is represented by the Eight amber Diagnostic LEDs The POST codes are divided into two nibbles an upper nibble and a lower nibble The upper nibble bits are represented by Diagnostic LEDs 4 5 6 and 7 The lower nibble bits are represented by Diagnostics LEDs 0 1 2 and 3 Given the bit is set in the upper and lower nibbles then corresponding LED is lit If the bit is clear corresponding LED is off The Diagnostic LED 7 is labeled as MSB and the Diagnostic LED 0 is labeled with LSB Kg Upper Nibble LEDs Lower Nibble LEDs CDEFGHIJ Figure 21 Diagnostic LED Placement Diagram Table 6 Diagnostic LED Placement Diagram A IDLED B Status LED C Diagnostic LED 7 MSB LED D Diagnostic LED 6 E Diagnostic LED 5 F Diagnostic LED 4 G Diagnostic LED 3 H Diagnostic LED 2 I Diagnostic LED 1 J Diagnostic LED 0 LSB LED In the following example the BIOS sends a value of ACh to the diagnostic LED decoder The LEDs are decoded as follows Table 7 POST Progress Code LED Example Upper Nibble LEDs Lower Nibble LEDs LEDs MSB LSB LED LED LED LED LED LED LED LED 7 6 5 4 3 2 1 0 8h 4h 2h 1h 8h 4h 2h 1h Status ON OFF ON OFF ON ON OFF OFF Results 1 0 1 0 1 1 0 0
52. odule PEIM Recovery 0x30h X X O O X X X X Crisis recovery has been initiated because of a user request 0x31h X X O O X X X O Crisis recovery has been initiated by software corrupt flash Intel Server Board S5500BC User s Guide Table 8 Diagnostic LED POST Code Decoder 0x34h X O O X O X X Loading crisis recovery capsule 0x35h X O O X O X O Handing off control to the crisis recovery capsule Ox3Fh X O O O O O O Unable to complete crisis recovery capsule Intel Server Board S5500BC User s Guide 59 60 Intel Server Board S5500BC User s Guide Appendix C Getting Help If you encounter an issue with your server platform follow these steps to obtain support on your product 1 Get connected to our support web page http support intel com support motherboards server for 24 hours a day 7 days a week support when you need it to get the latest and most complete technical support information on all Intel Enterprise Server and Storage Platforms Information available at the support site includes Latest BIOS firmware drivers and utilities Product documentation installation and quick start guides Full product specifications technical advisories and errata Compatibility documentation for memory hardware add in cards chassis support matrix and operating systems Server and chassis accessory parts list for ordering upgrades or s
53. or 200 240 Are all integrated components from the tested components lists Check the tested memory and chassis lists as well as the supported hardware and operating system list Refer to the Additional Information and Software for links to the tested component lists Intel Server Board S5500BC User s Guide Hardware Diagnostic Testing This section provides a more detailed approach to identifying a hardware problem and locating its source Caution Turn off devices before disconnecting cables Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices Failure to do so can cause permanent damage to the system and or the peripheral devices 1 Turn off the system and all external peripheral devices Except for the keyboard and the video monitor disconnect each device from the system 2 Make sure the system power cord is plugged into a properly grounded AC outlet Make sure your video display monitor and keyboard are correctly connected to the system 4 Turn on the video monitor Set its brightness and contrast controls to at least two thirds of their maximum ranges see the documentation supplied with your video display monitor 5 Ifthe operating system normally loads from the hard disk drive make sure there is no diskette in drive A and no CD ROM disk in the CD ROM drive If the power LED does light attempt to boot from the CD ROM disk 7 Tum the sys
54. ort IEC60950 report to include all country national deviations e BSMI Declaration of Conformity Taiwan Belarus License Listed on System License Belarus UL 60950 Recognition USA Product EMC Compliance Class A Compliance Note Legally the product is required to comply with Class A emission requirements as it is intended for a commercial type market place Intel targets a 10 db margin to Class A Limits The Intel Server Board S5500BC was tested and verified to comply with the followin electromagnetic compatibility EMC regulations when installed on a compatible Intel host system For information on compatible host system s refer to Intel s Server Builder Web site or contact your local Intel representative CISPR 22 Emissions International ENS5022 Emissions Europe e EN55024 Immunity Europe e CE EMC Directive 89 336 EEC Europe e FCC Part 15 Emissions USA Verification AS NZS 3548 Emissions Australia New Zealand e BSMI CNS13438 Emissions Taiwan e RRL MIC Notice No 1997 41 amp 1997 42 EMI Korea IMPORTANT NOTE The host system with the Intel Server Board S5500BC requires the use of a shielded LAN cable to comply with Immunity regulatory requirements Use of non shield cables may result in the product having insufficient protection against electromagnetic effects which may cause improper operation of the product Certifications Registrations Declarations e
55. pare parts A searchable knowledgebase to search for product information throughout the support site Send an email to Intel s technical support center using the following online form if you are still unable to obtain a solution to your issue http support intel com support go emf index htm Lastly you can contact an Intel support representative using one of the following support phone numbers http support intel com support 9089 htm Charges may apply Intel customer support suggests filling out a issue report form to better service the issue Intel now offers Channel Program members around the clock 24 hours a day 7 days a week technical phone support on Intel server boards server chassis server RAID controller cards and Intel Server Management http www intel com reseller Warranty Information Connect to Intel s website to obtain warranty information http support intel com support motherboards server sb CS 010807 htm Requires Login to the Reseller Site to obtain the 24x7 Number 62 Intel Server Board S5500BC User s Guide Appendix D Intel Server Issue Report Form Note For the fastest service please submit your form via the Internet Date Submitted Company Name Contact Name Email Address Intel Server Product Priority Critical Hot High Low Brief Problem Description Provide a brief description below See the last page for space to include a detailed problem description Board Chassi
56. rd to the Clear CMOS position enabled In the two conditions listed during the Power On Self Test POST you will see this prompt Press lt F2 gt to enter SETUP In a third condition when CMOS NVRAM is corrupted you will see other prompts but not the lt F2 gt prompt Warning CMOS checksum invalid Warning CMOS time and date not set In this condition the BIOS loads default values for CMOS and attempts to boot If You Cannot Access Setup If you cannot access the BIOS Setup you might need to clear the CMOS memory For instructions on clearing the CMOS see Clearing the CMOS Setup Menus Each BIOS Setup menu page contains a number of features Except for those features that are provided only to display automatically configured information each feature is associated with a value field that contains user selectable parameters If a user has adequate security rights they can change these parameters If a value cannot be changed for any reason the feature s value field is inaccessible Table 4 describes the keyboard commands you can use in the BIOS Setup menus Table 4 Setup Menu Key Use Key to Press Description lt Enter gt The lt Enter gt key is used to activate submenus when the selected feature is a submenu or to display a pick list if a selected feature has a value field or to select a sub field for multi valued features like time and date If a pick list is displayed the lt Enter gt
57. res photos of the product and product diagrams to help you identify components and their locations Chapter 2 provides instructions on using the utilities shipped with the board or those required to update the system This includes how to navigate through the BIOS Setup screens perform a BIOS update and reset the password or CMOS Information about the specific BIOS settings and screens is available in the Technical Product Specification See Additional Information and Software for a link to the Technical Product Specification Chapter 3 provides instructions on adding and replacing components Use this chapter for step by step instructions and diagrams for installing or replacing components such as the memory front panel board and the battery among other components Chapter 4 provides troubleshooting information In this chapter you will find BIOS error messages and POST code messages You will also find suggestions for performing troubleshooting activities to identify the source of a problem Product Accessories This server board is compatible with the following Intel Server Chassis Intel Server Chassis SR1630BC Intel Server Chassis SC5650 You may need or want to purchase one or more of the following accessory items for your server processor memory DIMMs hard drive CD ROM or DVD ROM drive and or operating system For information about which accessories memory processors and third party hardware were tested a
58. rocessors tested with this product Supported Processors The latest supported memory configurations lists are available at http serverconfigurator intel com configure memory aspx id MTY2MyMxLDI1MTYjMSwyNjlw IzISMjUzMiMx DIMMS tested with this product Supported Memory To make sure your system falls within the allowed power budget Power Budget For software to manage your Intel server For drivers Intel Server Management Software Driver for an extensive list of drivers available Operating System Driver for operating system drivers For firmware and BIOS updates Firmware Update For diagnostics test software Diagnostics Intel Server Board S5500BC User s Guide vii viii Intel Server Board S5500BC User s Guide Safety Information Important Safety Instructions Read all caution and safety statements in this document before performing any of the instructions See also Intel Server Boards and Server Chassis Safety Information on the Intel Server Deployment Toolkit 3 0 CD and or at http support intel com support motherboards server sb cs 010770 htm Wichtige Sicherheitshinweise Lesen Sie zun chst s mtliche Warnund Sicherheitshinweise in diesem Dokument bevor Sie eine der Anweisungen ausf hren Beachten Sie hierzu auch die Sicherheitshinweise zu Intel Serverplatinen und Servergeh usen auf der Intel Server Deployment Toolkit 3 0 CD oder unter http support int
59. ry procedure To place the baseboard into recovery mode move the boot option jumper located on the baseboard to the recovery position The BIOS can then execute the recovery BIOS also known as the boot block instead of the normal BIOS This is the mode of last resort used only when the main system BIOS will not boot In recovery mode operation the boot block will execute and start an EFI shell to allow the system to run iFlash to update the system BIOS Note The entire process takes two to four minutes Recovering the BIOS The following steps boot the recovery BIOS and flashes the normal BIOS 28 Intel Server Board S5500BC User s Guide 1 Power down and unplug the system from the AC power source 2 Move the recovery jumper at from the spare location at pins 2 and 3 to cover pins 1 and 2 Refer to Figure 18 Figure 18 BIOS Recovery Jumper 3 Insert the bootable BIOS Recovery media containing the new BIOS image files You can accomplish a BIOS recovery from the SATA CD and USB Mass Storage device Please not that recovery from a USB floppy is not supported on this platform The recovery media must contain the following files under the root directory e FVMAIN FV e UEFI iFlash32 Rec CAP e Startup nsh update accordingly to use proper Rec CAP file 4 Plug the system into the AC power source and power it on The BIOS POST screen will appear displaying the progress and the system automatically boo
60. s Information Baseboard Revision DIMM Configuration PBA Baseboard Serial DIMM_A1 MB and Number Vendor part number CPU1 Speed Stepping DIMM_A2 MB and Spec Vendor part number CPU2 Speed Stepping DIMM B1 MB Spec Vendor part number System BIOS Version DIMM B2 MB and Vendor part number 64 HSC Firmware Version DIMM_D1 MB and Vendor part number Chassis Model DIMM_D2 MB and Vendor part number Chassis Model DIMM_E1 MB and Vendor part number DIMM_E2 MB and Vendor part number Intel Server Board S5500BC User s Guide Peripheral Information Check each box below that is used and provide the requested information Peripheral Card or Peripheral Description Driver Revision IRQ VO Base Address FW Revision PCI 32 33 PCI Slot 3 PCI E1 x4 PCI Slot 4 PCI E2 x8 PCI Slot 5 PCI Slot 6 PCI Slot 7 Video On board Video Add in Video NIC On Board NIC1 10 100 1000 Gb On Board NIC2 10 100 1000 Gb Hard Drive Information Drive Type SATA SAS Make Model Hot swap or Fixed IRQ FW Revision Intel Server Board S5500BC User s Guide 65 Management Information On Board Platform Instrumentation only Intel Remote Management Module 3 Complete Problem Description In the space below
61. s on replacing a processor refer to the next section Replacing a Processor The heatsink has Thermal Interface Material TIM located on the bottom of it Use caution when you unpack the heatsink so you do not damage the TIM New unused heatsinks have adequate TIM on the bottom you are reusing a heatsink from replacing a processor make sure there is adequate TIM present on the heatsink to support processor cooling To install the heatsink follow these steps 1 2 Remove the protective film on the TIM if present Orient the heatsink over the processor as shown in Figure 1 You must position the heatsink fins as shown to provide correct airflow through the system Set the heatsink over the processor lining up the four captive screws with the four posts surrounding the processor Loosely screw in the captive screws on the heatsink corners in a diagonal manner according to the numbers shown in Figure 1 as follows Starting with the screw at location 1 engage the screw threads by giving it two clockwise rotations and stop IMPORTANT Do NOT fully tighten Proceed to the screw at location 2 and engage the screw threads by giving it two rotations and stop Engage screws at locations 3 and 4 by giving each screw two rotations and then stop Repeat steps 4a through 4c by giving each screw two rotations each time until all screws are lightly tightened upto a maximum of 8 inch lbs torque Intel Server Board S5500B
62. sable Enable SS sect Password Clear Figure 3 Configuration Jumper Location Table 2 Configuration Jumper J4A1 Jumper Name Pins What happens at system reset J8C1 BMC Force Update 1 2 BMC Firmware Force Update Mode Disabled Default 2 3 BMC Firmware Force Update Mode Enabled J2D1 Password Clear 1 2 These pins should have a jumper in place for normal system operation Default 2 3 If these pins are jumpered the administrator and user passwords are cleared on the next reset NOTE These pins should not be jumpered for normal operation J2D2 CMOS Clear 1 2 These pins should have a jumper in place for normal system operation Default Intel Server Board S5500BC User s Guide Jumper Name Pins What happens at system reset If these pins are jumpered the CMOS settings are cleared on the next reset NOTE These pins should not be jumpered for normal operation J1A1 BIOS Recovery 1 2 These pins should have a jumper in place for normal system operation Default 2 3 The main system BIOS will not boot with these pins jumpered NOTE The system will boot from EFI bootable recovery media with a recovery BIOS image J8B5 ME Force Update 1 2 These pins should have a jumper in place for normal system operation Default 2 3 ME force update model Intel Server Board S5500BC User s Guide
63. ssembly to the chassis Intel Server Board S5500BC User s Guide Replacing the Backup Battery Warning Advarsel Advarsel Varning Varoitus The lithium battery on the server board powers the RTC for up to ten years in the absence of power When the battery starts to weaken it loses voltage and the server settings stored in the CMOS RAM in the RTC for example the date and time may be wrong For a list of approved devices contact your customer service representative or dealer Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the equipment manufacturer Discard used batteries according to manufacturer s instructions Lithiumbatteri Eksplosionsfare ved fejlagtig h ndtering Udskiftning m kun ske med batteri af samme fabrikat og type Lev r det brugte batteri tilbage til leverandgren Lithiumbatteri Eksplosjonsfare Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten Brukt batteri returneres apparatleverandgren Explosionsfara vid felaktigt batteribyte Anv nd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren Kassera anv nt batteri enligt fabrikantens instruktion Paristo voi r j ht jos se on virheellisesti asennettu Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin H vit k ytetty paristo valmistajan ohjeiden mukaisesti 1 Observe the safety and ESD precautions
64. tem If the power LED does not light see Power Light Does Not Light Verifying Proper Operation of Key System Lights As POST determines the system configuration it tests for the presence of each mass storage device installed in the system As each device is checked its activity light should turn on briefly Check for the following Does the drive activity light turn on briefly If not see Drive Activity Light Does Not Light system LEDs are illuminated see LED Information for a description of the light and steps to take to correct the problem Confirming Loading of the Operating System Once the system boots up the operating system prompt displays on the screen The prompt varies according to the operating system If the operating system prompt does not display see No Characters Display on Screen Intel Server Board S5500BC User s Guide 35 Specific Problems and Corrective Actions This section provides possible solutions for these specific problems Power light does not light No characters display on the screen Characters on the screen appear distorted or incorrect System cooling fans do not rotate Hard disk drive activity light does not light Optical drive activity light does not light There are problems with application software The bootable CD ROM is not detected Try the following solutions in the order given If you cannot correct the problem contact your service representative
65. ts to the EFI SHELL Remove the recovery media Power down and unplug the system from the AC power source Move the BIOS recovery jumper at J1A1 back to the original position covering storage pins 1 and 2 9 Plug the system into the AC power source and power it up to confirm the recovery was successful 10 Do NOT interrupt the BIOS POST during the first boot Intel Server Board S5500BC User s Guide 29 Clearing the Password If the user or administrator password s is lost or forgotten moving the password clear Jumper into the clear position clears both passwords Before a new password s is set you must restore the password clear jumper to its original position The password clear Jumper is located on jumper block J2D1 1 Power down the system and disconnect the AC power 2 Open the server chassis 3 Move the jumper from the normal operation position Password Clear Protect at pins 1 and 2 to the Password Clear Erase positions covering pins 2 and 3 Password Clear Figure 19 Password Recovery Jumper 4 Reconnect the AC power and power up the system Power down the system and disconnect the AC power 6 Return the Password Clear jumper to the Password Clear Protect position covering pins 1 and 2 Reconnect AC power and power up the server 7 Close the server chassis The password is cleared and can be reset by going into the BIOS setup 30 Intel Server Board S5500BC User s Guide Clearing the C
66. tware is installed Ifyou are directly connecting two servers without a hub you will need a crossover cable Check the network controller LEDs next to the NIC connectors Problems with Network The server hangs when the drivers are loaded Certain drivers may require interrupts that are not shared with other PCI drivers For these drivers it may be necessary to alter settings so that interrupts are not shared See the documentation that came with your PCI card s for information on changing interrupts Diagnostics pass but the connection fails Make sure the network cable is securely attached Make sure you specify the correct frame type in your NET CFG file The controller stopped working when an add in adapter was installed Make sure the cable is connected to the port from the onboard network controller Make sure your BIOS is current Refer to the Additional Information and Software for a link to the current version Make sure the other adapter supports shared interrupts Make sure your operating system supports shared interrupts e Try reseating the add in adapter The add in adapter stopped working without apparent cause Try reseating the adapter first then try a different slot if necessary The network driver files may be corrupt or deleted Delete and then reinstall the drivers e Run the diagnostics Intel Server Board S5500BC User s Guide 39 System Boots When Installing PCI Card
67. ver Board S5500BC User s Guide Installing a PCI Add In Card Peripherals and add in cards are not included in your system and you must purchase them separately The riser card at PCI slot 6 of the board supports a low profile half length PCI Express add in card Refer to the Intel SR1630BC System User Guide for more detailed information on how to install a PCI card Installing a PCI Add In Card Note You must attach add in cards to a riser card when the riser card is removed from the chassis 1 Remove the screw that attaches the PCI bracket shield to the rear of the chassis to remove the shield Retain the screw Riser Card Connector A CAUTION Place the riser assembly upsidedown to avoid damage to the riser card connector AF003103 Figure 15 Removing the PCI Riser Assembly from the Server System 2 Insert the PCI card edge connector in the slot on the PCI riser Intel Server Board S5500BC User s Guide 21 22 Figure 16 Installing a PCI Card in a Riser Card 3 Insert the riser card with the attached PCI card into the PCI slot on the server board Press firmly on the riser card until it is fully seated Press down on the riser card do not press down on the PCI card Caution Press the riser card straight down into the slot Tipping the riser card while installing it into the slot may damage the riser card or slot on the server board 4 Use the screw removed in Step 1 to secure the riser card a

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