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User Guide Cofanet

1. 71 16 USER FIELDS a A eee 72 16 1 3 72 16 2 USER FIELDS INPUT ccsesctoestesecectessctevedeusavansisensavcevacsseacce sacecoascestsccassoosensdssussvanesvancuusasessadecvatecvatacsesenseseuness 72 16 3 CUSTOMISATION OF THE USER FIELDS secsseecseooseccocesssessceosecosecssesoseoocessccsseesseoocecscosseesseoosecsseossesosessessseosse 72 LADDA USER 72 1632 MODIY AUSER FIELD cass ergs a 73 DELETE AUSER FIE ED eck cashed 73 Tes We 74 DFA ovsiletoslcbescebcnstacveccelacdcateseataweiassonesduudcsuUiveneeesetess desde deses Cudeacadasaatccsauccd yard aeaaeae adai 74 17 2 IMPORTED RILES acsssucteswcsesavestasedswenedeetedenwsesecsavausesarteesewsxeausnedesawensausulseceucasessascusesentaseusteeusase 74 17 3 IMPORT DETAIL ccvecisvcaiicecseccecsctecsssaccsasoscensseavaceseseuesucacessacdsepaus a a a a e 75 SS T DETAILS aeree abies Saye a ee 75
2. 86 22 3 MARKETING 2 86 22 4 COFACERISK INDICATORS a 86 87 23 1 HEADER re ER A RR EY ON re 87 23 2 NAVIGATION a cacssoeccassousenacesceesoasbeansussecolousaneweasneeus 87 23 3 ACTIONS 88 24 FILE 89 24 1 NOA FILE ATTACHMENT a 89 24 TACHENN 89 DAA PASTOR THEA ACHE D E E ANA as as dg ie 90 25 BROKE RUINSIS TENS E O a a a A aiaa aA 91 1 INTRODUCTION The Cofanet application has been developed to be easy to use and accessible to all With its straightforward layout and clear instructions Cofanet is one of the most user friendly online trade receivables management tools available This guide will give you answers to any questions you may have about Cofanet 1 1 Technical Specifications Required The mini
3. 36 81 5 MESSAGES A A RRA 36 2 PULTE RS 2 E laure A E A EE 36 2 A FILME R BYSTAT U nae 36 BY sete este a a a E AN 36 PIER BADE AE E E O E ete Rene 37 6 2 Aea AE N E E E E A E E E E E EE N atau seam A E E 37 As E ESSN T S AEAEE E R TEE EEEE EOE A EERE ATAN E E Aa O 37 8 26 FILE ROB COUNTRY a nial 37 E EAEI EE cate a E EO E E A EEE EE EE 37 8 2 8 FITERBY CUSTOMER REFERENCE a Ite nate eal take 37 8 3 ACTIONS ON THE LIST OF MESSAGES esesesescsecececscsesececeseoeoccccscseseseseseoecccsescscsesesesesesesecscsesesesesesesessoseseseseseseo 38 MESSAGE DETAI emersa E a 38 8 5 DEIET A MESSAGE todancecacnetbscalsddsckdeccuddouucvecdelestecenucocdeeecdecbelducecencelescauesecteledteddeseueds 38 Acdceuate ck cacenessaxedactocesscceswecsasacsoussecssuecencavescewouaaveecevesceesesdasusauebausewsvacseneaesene 39 9 1 PORTFOLIO ANALYSIS 39 9 2 OUTSTANDING AMOUNTS SPECIFICATION cccccccccccccccccccccccccccccccccccccccccccccccc
4. seasacesueaens codes a a 20 5 2 VIEWS 20 53 FILTERS 20 COW INT 21 5 3 2 FILTER BY COMPANY NAME asec 21 5 3 3 FILTERSBY LEGAL IDENTIFIER OE REE E ONEA 21 5 3 4 FILTER BY USER 21 5 315 FILTER BY OUT SEANDING AMOUNT cation a eia 21 Or WT 22 22 5 3 22 FILTER BY STATUS dtu bola Ashu 22 gt 3 UO IEE ils Gu iol odes asi aad a a 23 LISTOP COMPANIES waseuccnseiicssusecudinsedstevsesacoecausedeceucunswedesecedseceucedcuceed bend sauadcasvacusccueeseu ses cuedsdueecteaessncesssausede 23 5 5 SORT FONCTION cc vsccsesassexccsccdssecdosesceuusestesedcnswetsevetesedevacdavsctetsceatseedusssaetsiawseecssteatateussececsesssiveswsesiueseeus 24 5 6 NAVIGATION saian a a ces a 24 24 CONIPANY DETAI S es 25 6 SUMMARY
5. ACCESS cya Geen datsets Seinen hoses 12 21 3 SESSION case 12 2 LOG QUT 12 3 MANAGING YOUR COFANET 13 BT CONTACTS 13 32 CONTRACT iets a 13 2 DETA S 13 3 22 CHANGE CONTRACT 13 Bed OPTIONS 13 a a T 13 3 3 2 CONTRA T 14 PASS VV ORD 14 373 4 PERSONAL TAILS 15 YOUR USER FIELDS 15 3 5 DEMO 15 3 65 15 3 7 CURRENT VERSION 15 COMPANY SEARCH oarnein aE EAA a Oe Na a ueuatecsiceusecesee 16 4 1 SEARCH BY COMPANY aa a eara ia 16 A 2 SEARCH
6. JPEG e GIF e PNG e PDF 89 24 1 2 List of the attached files Contract To display the list of your attached files click on in the menu bar and select documents This list will give you an overview of the transfers to the claims management tool DOCUMENT LIST easyNumber Document name Business line Category Format Upload date gt Creator Status 90 25 BROKER INSISTENSE In the credit limit order screen the broker can block the automated underwriting by ticking the insistence box A comment is mandatory in order to inform the underwriter of the reasons 91
7. A link is available in order to access the NOA summary at the bottom of the screen 13 2 Claims follow from summary On the NOA summary screen a link is available in order to switch on the Claim summary screen ACTIONS Swich to Claims summary This claims summary screen contains An area with the debtor s data as in the company detail view An area containing the Claims summary Claims data Claim reference Date of claim analysis 64 Claim amount Status pending or closed If you select the date of claim analysis or the Claim reference the screen Claim Details Indemnification corresponding to the claim is displayed please refer to section 13 2 65 14 EXTENSION OF DUE DATE An Extension of Due Date EDD is a request to schedule a payment plan for a number of invoices That payment plan is composed of payment lines each corresponding to expected payments at a due date 14 1 Contract products coverage At least one of the following products must be covered by your contract to ask for an EDD Credit Limit rating Limit Express Credit Limit Unnamed Coverage 14 2 General rules You must have the proper right set on your subscriber to ask for an EDD An EDD can be created on a validated Easy company or on an unknown buyer No EDD creation is possible on a validated Easy company if there is already an EDD in force on the same company in your portfolio An active ED
8. 67 TA AINO DE ecstatic settee acetate estes ote heal ese 67 TAD A PAYMENT SCHED UE T tet ieee thea 67 142 5 EDD SUBMISSION 68 14 3 EDD MODIFICATION 68 PORTFOLIO ccavccsarcscascsesecssbarsssecsstecsacuvsesuscteessinccodescoddswuidsesd de seven saceuseweddasedtareausauaesasstnaesersceutacewtassueees 68 14 5 COMPANY DETAIL PAGE sicssescsssseissuescesisdoseccateessdaucssscstsuesssucsessuscasedesesesnesasaudescatescouusssuerescenssucsaseesaserzecenette 68 selects dee acs eee hahaa hy 68 14 5 2 AGREED ED De 69 TAS REFI SED EDD Laan eae AR EAE Os SOMEONE YT Ie Oty OR Oy SRA RE ere ne eR 69 S USER FIBRE DS IMPOR P rainen oraidean 70 15 LAUTOMATIC IMPORT 70 15 70 Oe TW EVE 70 TSL IEE WITH SEPARATOR aoaie Lt eile hott A ie heated he ane bolle 71 Be AIMIPOR TING Fl E E AE REET 71 15 2 IMPORT CONFIRMATIO Nacczsccsccccsosaccceceseesassecasssccasedescesaacnt scessocencccooees
9. Type payment type Invoices invoices references attached to the payment Date effective date of payment Currency currency of the payment Amount amount paid Total payments total amounts of the case Remaining amount Difference between invoices total amount net amount taxes and payment total amount The following fields are mandatory Type Date Currency Amount On an additional NOA and for the payment section the data previously entered in the initial and anterior additional NOAs appear in the screen as read only fields 12 4 9 1 Payment types The values available in the payment type dropdown list are Settlement Payment Credit note 12 4 9 2 Invoice attachment A payment can be attached to zero one or more invoices When you click on the field dedicated to the invoice attachment a popup appears containing the list of available invoices with checkboxes You can then select the invoices you want to link to the payment by checking the needed boxes The choice is validated by clicking on the cross closing the popup If you do not want to link any invoices to the payment just click on the cross closing the popup without selecting anything 55 An invoice can appear in several payments 12 4 9 3 Payment date The payment date can be posterior than the current date 12 4 9 4 Currency Please see chapter dedicated to Invoice input Currency 12 4 9 5 Amount Please see chapter dedi
10. aa a a cash ata atl 75 16 TURNOVER DECLARATION ta dirae iaaiiai deaden 76 TS ALVAUTOMATIC REMINDERS sos sscscescscsecosscortecevsaconsdeuesseni sseacswedeavedess oauss savouasvcesesuaneuesabeuscosssdeusceersacensasessesesvane 76 18 2 DECLARATION REFERENCE vesccccbdesasasteceuceoduaeseuteseuvesewudeseasdeuessdaeeeceusasensenendenecsenceeesceesatoesastussosesncesssonseeseiease 76 18 3 LIST OF DECLARATIONS e a cesar eeausecaasevaaiauassaieesareseaiuees 76 1 DEGIARATION 76 18 3 INITIAL OR ADIT ON 76 lE 77 18 3 4 CREATION AND DELETION BUTTONS du se a a 77 18 4 DECLARATION FOR 77 PERSON DECLARING 77 2 COUNTRY EUSA 77 1874 DISCRETIONARY AIMOUINTS 77 77 5 OAV E VE DECLARA TION T1 184 6 DELETE THE DECLARATION aaan E S A S 77 18 5 MODIFY A TURNOVER DECLARATION cccccsssccssccccscccsscccsccccsccccccscccsscccesccceccccscccessccesccceccesscccesccccecccesccoeeees
11. Contract details You can access your contract details 10 2 ACCESSING COFANET The Login page allows you to access the Cofanet application 2 1 Logging In 2 1 1 User code Your user code will be issued to you once you have subscribed to Cofanet 2 1 2 Password An initial password will also be notified to you along with your user code once you have subscribed to Cofanet When accessing Cofanet for the first time you will need to change this password to your own You can then change your password at any time Your password is composed of 6 digits 2 1 3 Connection Click on the Validate button to connect to Cofanet Once the user code and password have been validated by the system you will be directed to the welcome page that is set up by default in your Cofanet options 2 2 Account blocked and password forgotten If you have forgotten your password you can already ask its re initialization Now you can also de block your access if you have consecutively entered three times a false password 2 2 1 Re initialization of the password You can ask for the re initialization of you password by clicking on forgotten your password on the top left within the Login actions A screen asking for your operating code user code is displayed A capcha is also used to ensure that it s human who asked for the password re initialization If the capcha is not well rewritten the same screen displays a short messag
12. 12 4 3 Debtor information This step displays the debtor details on which you want to make a NOA The fields displayed are Company business name Address Postcode City County State if required by country Country Legal identifier type Legal identifier value Easy number CRS number Coface Reference Phone Fax 12 4 3 1 Invoice address If you want to specify a different invoice address from the one already displayed you can check the radio button enabling this feature The fields displayed are Company business 105 char each part Address in 3 parts 35 char each part 9 char 35 char Country State Province Phone 25 char Fax 25 char Legal identifier 25 char mandatory fields When the user clicks on the Next button he goes to the next step Insured information The data entered are memorized Link Back to summary please see the chapter Back to summary link NOA Discarding 50 12 4 4 Insured information This step displays the details of the company who wants to create the NOA company the contract belongs to This area defines the Coface client s data The fields can not be modified and are automatically filled by Cofanet The fields displayed are Company business name Address Postcode City County State if required by country Country Legal identifier type
13. when the temporary amount or the limit expires you will be notified via the Messages screen 6 2 3 Modify the limit You have the option to obtain cover for a higher amount When requesting a limit the following fields are compulsory Amount the amount you would like to be covered for Payment terms Optional fields Minimum amount Client code this field is also used as the customer reference user field Guarantor number the 10 digits number entered must be Coface reference entered as follows Coface country code 3 digits o Followed by a space Followed by Coface number 6 characters If you would like to obtain the guarantor number you may use the Search function described previously Comment 6 2 4 Transformation of the limit At any time it is possible to transform an rating limit into a credit limit or vice versa These options are available in the Actions on Product box To request an Express Credit Limit you must first cancel the current limit 6 2 5 Deletion of a limit Whether it s a credit limit or an rating limit that you have requested you can cancel it at any time except refusals To do this go to the Company Details screen and click on the Delete limit link available in the Actions on Product box Once deleted the company stays in the portfolio for 2 years This enables you to notify an overdue account on the company even after the deletion of the limit
14. 12 5 2 1 Payments Template The template is available on a new claim case or an additional one 58 Portfolio List of companies Company details Notification of Overdue Account Details New claim case ACTIONS Invoices template 0 REFERENCE Payments template PROTECTION REE CoN Request Cover Express Credit Limit Notification date 13 03 2013 Notification of Overdue Account Fxtensinn Due Date Click on payments template in order to open an excel file Language fr Type Invoices separated Date 44 Currency Amount Export CS File You can select the language by clicking on the cell under language A specific help is available on each cell Language fr Type Invoices separated with Date ddimmiyyyy Currency Amount R glement Export CSV File ee Export File After having entered the invoices click on Update the file name and save it on your desktop in CSV format 12 5 2 2 Import of the CSV file Please see the section 15 5 1 2 12 6 NOA display 12 6 1 NOA portfolios access You can see your NOAs through two portfolios Portfolio standard Credit Insurance portfolio 12 6 1 1 The NOA portfolio The NOA portfolio is available from the Cofanet Portfolio menu choosing the sub menu Notification of Overdue accounts When you click on the link his N
15. comment contact for intervention contact in charge of the 48 Intervention field if not requested before When the user chooses to make an additional NOA it is mostly in order to add invoices and or payments So the entry point of the additional NOAs is the Invoice step The user will follow the steps from Invoices to NOA submission 12 4 1 Entry point the Company detail view The entry point of a NOA creation or modification is the Company detail view in Cofanet The company detail view is shown after selection of a debtor in the Cofanet Portfolio selection of a debtor from the search result page Acompany creation for unknown buyer 12 4 1 1 Create an initial NOA The navigation path to reach the company details screen is Portfolio List of companies Company Details An initial NOA can be created by clicking on the product Notification of overdue account from the company details screen If there is no Pending NOA on your debtor a button named New claim case is then available The Notification of overdue screen is then displayed Navigation Portfolio List of companies Company details Notification of Overdue Account 12 4 1 2 Create an additional NOA there is already a pending on your debtor and if the rights of your contract and your subscription allows it the link New Additional request is available fr
16. 1 Initial limit request To request a limit on the company click on the Limit link from the menu on the left A link Request a Limit will then be displayed in the Actions on Product box Click on this to request cover two scenarios are then possible An rating limit is immediately given to you If this is not sufficient and you need a higher amount of cover you can request a credit limit by clicking on the link Transform into a Credit Limit You can also request a fax confirmation of the cover Or if we are unable to give you rating limit then you will need to request a credit limit in order to be covered As soon as your credit limit request is submitted it is sent to the Coface underwriting department who will analyse the request We will notify you of the decision o Cofanet Messages screen 25 fax by mail by email according to the media chosen on your contract On the portfolio page the status of the request is updated On the company details screen the Product s Requested box is updated with the new status of the limit 6 2 2 Details of the limit To access the screen displaying all the details of the current limit From the portfolio click on the name of the product in the Product column From company details screen click on the name of the product from the menu on the left in the section ordered products Once on the product
17. 6 2 6 Update of the limit In the event of an update by Coface decisions or modifications to credit limits modifications to rating limits You will be automatically notified through the messages screen of Cofanet and by fax mail or email according to the media chosen in your contract for the downgrades Note where a credit limit decision has been given this will always override that of the rating credit opinion Where the rating credit opinion becomes higher than the credit limit delivered you can either 27 request a credit limit for the amount corresponding to the new rating or transform the credit limit into an rating limit 6 2 7 Link to PDF notification On the decision screen a link will be available in order to display the PDF notification 6 2 8 History of the limit The history of cover for a company can be accessed from the section action on products a new page listing any previous credit limits or rating limits you have had will be displayed 6 2 9 Notification of overdue account To declare a non payment of debt on the current company click on the option Overdue Accounts available in the menu on the left of the screen If you access the notification of overdue account via the Portfolio menu bar you will have to identify the company again On this page you will be guided through all the steps you must follow and you will find a link to notify Coface of an overdue account 6 3 TopLiner l
18. 78 19 TURNOVER DECLARATION 79 19 L NOTIFICATIONS TO BE COMPLETED secicsevecsacscsvecsewsceddsdsdesusesacscseuscvadscvan sagen scvecscueusceensensadocsscencaasacasaetureecutecs 79 19 2 COMPLETE A NOTIFICATION sss cccecccsevonccccauusescuscsdeunsseausseccsesesacseesunaesescosvabosucdsCaces Cases dsaosdcasescsucseeensasenveusseane 79 19 2 NOTIFICATION INFORIVIA 79 19 2 2 NOTIFICATION FORM a a 79 19 3 SENT NOTIFICATIONS E 80 19 4 NOTIFICATION DETAIL taroen 80 TION i a o aaa a O S a O 1 ZO VEIST OF SUBSCRIBERS voscisicsiciciicccciscvctesceseseciurocesetsesvassenieeicddasacsasadauncaueacacsucateacacsavatsscakesuecenracsosionssasesseensee 1 20 1 1 SUBSCRIBERS ATTACHED TO THE CURRENT CONTRACT cccecececececececccescccceccececececeseceeecscsesesescsescececeacasueees 81 20 L2 OTHER COMPANY SUBSCRIBERS 81 20 2 CREATION OF A SUBSCRIBER 81 DOD SUBSCRIBER case
19. However this information is only displayed within Cofanet and is not integrated into our main systems Your company details are taken from our main system and cannot be modified Should you wish to change this information please liaise with one of your local representative Click on Save changes in order to validate you choices The validated information are taken into account immediately 3 4 Your user fields Please refer to the dedicated chapter for more information This online demo can be accessed from the Help menu It presents the main features and advantages of the Cofanet tool This demo runs automatically but you can stop it or return to a specific page at any time 3 6 User Guide The online help facility allows you to see in detail the various products and features available through Cofanet You can view it on line download it or print it Contextual help is available on each page by clicking the icon 3 7 Current Version The Current Version option available in the Help menu details the current version of Cofanet 15 4 COMPANY SEARCH This function can be accessed by clicking on Search in the menu bar It allows you to search for a company by different criteria as detailed below The screen is divided into different boxes allowing searching using specific criteria On the left hand side you will be able to search with name and addresses and on the right hand side the search with ide
20. IDENTIFIERS cesescussscessscessacecencescncsusaconcasbaveuesvnsseues suns sense socsessvedsasdassenasesavsveaxseonsecoussaveseoscsenscseewics 16 SEARCH BY EASY NUMBER ten eae antec ott 16 B22 SEARCH BY LEGAL IDENTIFIERS 16 4 2 3 SEARCH BY COFACE REFERENCE 17 4 3 SEARCH BY MANAGER NAME OR PHONE NUMBER 17 oD ied ic easiasea wants ea areola tae saan ean 17 Did PHONE NUMBER 17 AA SEARCH RESULTS acccsaveceanacaanetecsecsecescaseatonacsuagsceuseseusasecssssteaswabecanucdaes sauesussesesuese cesseonegeoanesosanenionasendouseesaess 17 1 THE MULTE CONT RACK SEARCH tosuennaueaion seman aoneeaeiesaeg A O AE 18 4 5 CREATION OF A COMPANY 18 ENTERING DATA ua annus tons 18 PRODUCT REQUEST ouran 19 5 PORTFOLIO LIST 20 5 1 PRESENTATION OF THE SCREEN 0200 0
21. Then click on the Import button The file will then be added to the top of the list of imported files with the Pending Status it will be processed overnight 17 2 Imported Files The list of imported files allows you to see the status of the imports made They are sorted by date and in reverse chronological order The table contains the following columns File name click on the name to download the file Date date when the file was imported Import format Details of treatment indicates the processing status of the file pending file will be processed overnight processed the file has been processed Click on the status to access the detail of the import Status A cross indicates that errors were reported during the processing of the file A green tick indicates that the entire file was processed successfully A yellow triangle indicates that the treatment has been partially completed A dash indicates that the file has not been processed yet In this case you may cancel the import by clicking on the cancel button on the right of the line corresponding to the pending import Total number of lines actions contained in the imported file Error number of lines containing an error 4 17 3 Import detail The detail of the import page is divided into two parts 17 3 1 Details The Details box contains the followi
22. a aaeain 62 Dee ia Wea 62 CAMS LS 62 13 2 DETAILS DISPLAY a 63 13 21 63 ara aR a Renn RC ER OEE RE TPE ME SEY MEA 63 19 23 NOTIFICATION OF OVERDUE ACCOUNT ae atau aN nies 64 13 2 CLAIMS FOLLOW UP FROM SUMMARY 64 14 EXTENSION OF DUE DATE oa 66 14 CONTRACT AND PRODUCTS COVERAGE 66 14 2 casssesacecsanessascesaececesesssseusacbueuesecsbeuwcessesesuusdacesouusuaseesenenseneessueesauneauscessabaesscacsessoaeoaricaatuers 66 14 2 EDD CREATION sacvesecvascecessauciescssseuslcansaseusscwsceususcevuacs 66 T DETAIL aar ST ROOTS Tex at APO MOE See E RE RE 66 14 22 NON PAYMENT REASON Aesma a susan does baie dete acti Outed
23. and the contract are two tabs Products and Limitations Products The products available on the contract are listed on the left and are sorted by product family The functionalities corresponding to the products are then listed in columns Uncheck the box corresponding to the functionality that you would like to deactivate Limitations The second tab allows you to restrict the contract coverage you can limit the list of countries available in Cofanet and you can restrict the access to only certain companies of the portfolio by authorising a limited number of references Then click on the Validate button in order to save the changes 20 3 3 Detach the contract When you are on the subscriber details screen click on the link Remove contract in order to detach from the subscriber the access to the contract Then click on Cancel to go back to the list of subscribers the subscriber will then appear in the list of subscribers of the company 20 4 Attach the contract to an existing subscriber When clicking on the user code of a subscriber that is listed in the subscribers of the company table you have access to the subscriber details page where you can attach the current contract Then the subscriber selected will be able to access and manage the portfolio of this contract 83 21 EMAIL MANAGEMENT You can manage through Cofanet and depending on your contract rights email addresses to which notific
24. cursor is over the menu it means that there are no options available in this case click on the menu to access the corresponding function 23 3 Actions Box You will find the Actions box on the right hand side of all the pages of Cofanet On most pages this box contains one or more actions which are related to the page displayed You may also find the following icons at the bottom of the box a remme Print the current page Help for the page currently displayed Import specifications for user fields import and bulk actions 88 24 FILE ATTACHMENT 24 1 NOA file attachment 24 1 1 File attachment You can attach files contractual or not to an NOA only if it is already entered Two ways Inthe summary gt Inthe list of notification overdue account Click on A screen appears where you have to select a category contractual or others select file You can write comments before selecting the files Upload When the files are selected upload them by clicking on After uploading the documents list is updated as shown below DOCUMENT LIST Document name Business line Category Format Upload date Creator Status The status is new when the file is just entered The status is transferred when the attached files are transferred to the claims management tool The status is unreadable when the file has failed for a technical reason The accepted file formats are
25. debt is not covered The user chooses one of the two values By default the value is Credit insurance When you click on the Next button you go to the next step Non payment reason The data entered are memorized Link Back to summary please see the chapter Back to summary link NOA Discarding 12 4 6 Non payment reason In this step the user can specify the reason of the non payment The values available in the combo are Financial difficulties Insolvency Commercial or technical dispute None transfer Other reasons if the reason Other reasons is selected a free text field is displayed No default value is selected by default in the combo When you click on the Next button you go to the next step Intervention request The data entered are memorized Link Back to summary please see the chapter Back to summary link Discarding 12 4 7 Intervention Request This step specifies if the Insurer should initiate a recovery procedure You may ask for the insurer intervention in order to get the payments from the debtor This action is name Intervention request Once an intervention has been requested the additional NOA can not change this value the intervention can not be deleted 52 If not requested before you can ask for intervention by asking for a new additional case and clicking fl onthe icon As for the NOA creation you will have to
26. is provided The products available are as follows depending on the contract rights Express Credit Limit ECL rating Limit Credit Limit CRL rating Credit Opinion without monitoring RCO rating credit opinion with monitoring ROM Customised Credit Opinion DRA without monitoring RSC DRA with monitoring RSM Limit 45 Extension of Due Date In the generated file the columns action amount and effective date are empty to allow the user to complete them as needed 11 5 Manage Regular Scenarios A scenario is composed of a template a filter a list of contract and a periodicity This allows you to export exactly the data that you want from the portfolio on a regular basis 11 5 1 Create a scenario To create a new regular scenario 1 Click on the Create link 2 Enter the name of the scenario and its description 3 Select the template see chapter dedicated to templates for details 4 Select the filter the filters are the same as in the portfolio see chapter dedicated to filters for details 5 Select a contract you may select one or more contracts from the list of contracts attached to your user ID 6 Select the frequency a None the export will run once b Daily the export will generated every day c Weekly Monthly or Annually choose the day when you want your export to be generated 7 Select the duration of the scenario using the schedule make s
27. month from the reading date The unread messages stay available for 3 months You can delete messages at any time by clicking on the appropriate link in the action box at the top right of the screen The filters allow you to display certain types of messages 8 2 1 Filter by status This filter allows you to display All messages Unread messages Read messages You can choose the status from the drop down list Then click on the Filter button to get your results 8 2 2 Filter by type This filters the messages according to their category All types Information Products Insurance Products 36 Just choose an option from the drop down list Then click on the Filter button to get your results 8 2 3 Filter by date To display only the messages received on a specific date please select the filter criteria equal less than less than or equal to superior to superior or equal to or include between and enter the date in the format day month year and click on Filter button 8 2 4 Filter by product The criteria available are as follows depending on your contract and profile rights All products DRA with monitoring DRA without monitoring Express Credit Limit Credit Limit Topliner rating limit rating credit opinion rating credit opinion with monitoring Customised credit opinion CreditAlliance report Just choose an option from the drop down list Then click on
28. new relevant data is entered in our database 6 8 1 Order a DRA on an information contract The DRA can be ordered by clicking on the DRA link displayed on the left menu Once on the product detail page click the link Request a DRA available in the Actions on product section The confirmation screen displays the date of decision and the DRA In the case where Coface is not able to issue you a DRA we conduct an audit of the company and you are notified of our decision in the Cofanet mailbox If you already have a DRA on the selected company the DRA and the issuing date are reminded You can also order a new DRA if any 6 8 2 View a DRA on an information contract The DRA is displayed on the following screens Portfolio the Position column Detail of the company in the Product requested and DRA boxes Detail of the product status request date decision date effective and end date the identifier of the request the DRA and the customer reference are displayed 6 8 3 Monitoring DRA on an information contract If your contract gives you access to the product DRA with monitoring you will then be able to order it via the company details page Once under monitoring you are notified of the DRA updates in the Cofanet mailbox and the portfolio is automatically updated You can also stop and if necessary restart the monitoring of the DRA using the proposed actions for the product 6 8 4 DRA on an insurance contract The D
29. right is setup on your subscription Your contract has at least one product of type RISK whatever its status on this debtor Only one NOA can have the status pending or rejected on one debtor A new initial NOA on one debtor can be created if and only if all the previous NOAs have a final status cancelled closed 12 4 creation The different steps to create are 1 Identify the debtor or create the debtor if he is unknown from the Coface database 2 Enter the invoices 3 Enter the payments if any 4 Validate the NOA After this first stage the NOA is created and managed by Coface The first NOA entered is named Initial NOA Once the initial NOA is created other NOAs can be created and are named additional NOAs As the evolves over time the additional NOAs allow entering additional invoices and payments once the initial NOA is created The initial and the additional NOAs are called the NOA case A NOA case is visible in the portfolio with its status The NOA creation follows a process based on 10 successive steps Reference input Debtor information Insured information Debt type Non payment reason Intervention request Invoices Payments Comment 10 Submission OO Or ee a a The modifications of the NOA cases can be done only on identified debtors with definitive easy number When an additional NOA is created the data which can be modified in the first steps are only
30. specify a contact within your company for the intervention follow up 12 4 7 1 Intervention Request Default value The default value of the intervention request may be different according to the contract terms If the product is Intervention Request is on your contract the value Yes is checked and can not be changed lf the product is with intervention request is on your contract the value No is checked default but this value can be modified If the product without Intervention Request the value is checked and can not be changed 12 4 7 2 Intervention Request Insured intervention contact person If you check the 5 value you must specify a contact By default the same contact as the person in charge of the NOA is selected You can modify it by checking the radio button No the intervention contact person is different The fields displayed are Civility First name Name Phone Fax field mandatory one of the three When you click on the Next button you go to the next step Invoices The data entered are memorized Link Back to summary please see the chapter Back to summary link Discarding 12 4 7 3 Intervention Request Legal status Legal Agent For some profiles a right is defined If this right is setup and the legal status of the debtor is not normal bankruptcy ces
31. the following details User the user code that you used to connect The user code is followed by Log Out link allowing you to disconnect from Cofanet in total security Contract the contract currently selected If you have more than one contract the dropdown list allows you to change the contract at any time of contract the type contract selected For example GlobAlliance 23 2 Navigation Bar The navigation bar also called menu bar is just underneath the header and enables you to access all the functions of Cofanet It is composed of the following menus and options Welcome page Search Portfolio o List of companies History of requests Analysis Portfolio analysis Export portfolio User Fields import Update your user fields Bulk Actions Overdue accounts depending on contract o Claims follow up Messages Contract o Contract details o Change contract Turnover notification o Email Management O O O O O O re My Account for rating line contracts Documents Tools o Documentation o Options o Your user fields o User administration o Country information Help o Contacts User Guide o Current version To access these options place your cursor over the text of the menu The list of options is then displayed This list disappears as soon as you click on one of the options or if you click anywhere on the current page If no list of options is displayed when your
32. 4 5 DEBT A VCE STE Sa alee E em rir Cone 52 124 6 NON PAYMENT REASON 52 1224 INTERVENTION REQUEST 52 TZA S INVOICES aa 53 12 9 PAY IMENTS TIN PT 56 12 4 11 MODIFY A DURING THE CREATION 5 56 124A 12 SUBIMISSIONIOF AiIN Piece car ee atthe kh ia data cas ete le A tee ae eas 57 12 4 13 BACK TO SUMMARY LINK DISCARDING ccccccccesccccesecccescccceesecsseuscceescccsseecessecsseeesssuuecsseeesseeees 57 12 5 lt BULK a aa 57 TAS INVOICES a 57 125 VIVE NES IMPORT 58 12 6 NOA DISPLAY risinn a 59 126 NOR PORTFOLIOS ACCESS 59 IZE Z NOASTATU 0 60 122613 NOA CONSULTATION 61 EXPORT TO PDP 61 12 61 62 13 1 CLAIMS FOLLOW UP PORTFOLIO codes aaa a
33. D can be modified if there is a pending request on it or if a decision has already been taken on it Only the pending EDDs can be cancelled When a request for EDD has been created pending EDD an underwriter will take a decision on it As a result the EDD can be ACCEPTED or REFUSED Until the decision is taken and if the EDD has not been cancelled the request is displayed in Cofanet with a pending status An EDD request can have the following status Pending The EDD request has been created and is displayed in Cofanet as a pending request Agreed or refused The EDD request has been processed This EDD appears in Cofanet with a status agreed in the case of an ACCEPTED decision or refused in the case of a REFUSED decision Warning The modification principle of an EDD aims at replacing it with a new one hence the EDD is not actually modified it is simply replaced by another one 14 2 EDD Creation The creation of an EDD is possible within the Company Details section Then 5 steps are needed to fill in the information to create an EDD 14 2 1 Contact s details In that section you must fill in the following data Civility A civility to be chosen among a list of civilities no civility at all is allowed Firstname Last name Tel number 66 14 2 2 Non payment reason You have to select a non payment reason among list Financial difficulties Inability to pay Receivable dispute Non transfer Othe
34. FRANCE The turnover notification is proposed for most GlobAlliance contracts in France it allows you to declare your turnover online via Cofanet thus facilitating the procedure The turnover notification page is divided into two 2 parts the notifications available online that can be completed and the declarations that have already been submitted 19 1 Notifications to be completed The turnover notifications available for online completion are listed in this first table which contains two columns Availability Date the date when the form was available in Cofanet Declaration Number the number of the notification the link allows you to access the notification form 19 2 Complete a notification Click on the notification number in the list of notifications to be completed in order to access the form The screen is divided into two parts 19 2 1 Notification information This frame contains information about the notification and the corresponding contract Contact Name Coface contact name Contact Phone Number phone number of the contact Contract Number contract for which the notification is made Company Name policyholder name Address policyholder address Postcode policyholder postcode City policyholder city Period period corresponding to the notification Currency currency of the contract 19 2 2 Notification form The input fields can vary from one notification form to the next depending on the contr
35. Legal identifier value Easy number CRS number Coface Reference Phone Fax 12 4 4 1 Contact person This section is pre filled and you are able to modify them if needed It corresponds to the data of the person in charge of the NOA within your company The fields displayed are Civility First name Name Phone Fax field mandatory one of the three fields Email Phone or Fax should be entered 12 4 4 2 Invoice issuer If you want to specify a different invoice address from the one already displayed you can check the radio button enabling this feature The invoices can be issued by a company other than the client the invoices issuer is different from the insured client In this case this area can be displayed and filled This section is optional The fields displayed are Company business 105 char Address in 3 parts 35 char each part 9 char 35 char Country 51 State Province Phone 25 char Fax 25 char Legal identifier 25 char mandatory fields When you click on the Next button you go to the next step Non payment reason The data entered are memorized Link Back to summary please see the chapter Back to summary link Discarding 12 4 5 Debt type step This field offers two choices Credit Insurance debt is covered Additional clause not guaranteed
36. OA portfolio appears The screen is composed of 2 parts Filters 59 List of cases 12 6 1 1 1 Filters The filters available in the portfolio are Easy Number Contract reference Intervention Request Status By default only the NOA on the current contract are displayed The Contract filter is set to the current contract If the number of companies return by the filter is higher then 100 companies the following message is displayed Number of companies per page displayed in this page Number of companies return by the filter companies loaded Total number of companies in portfolio companies are in your portfolio If the number of companies return by the filter is lower then 100 companies the following message 15 displayed Number of companies per page displayed in this page 100 companies loaded Total number of companies in portfolio companies are in your portfolio 12 6 1 1 2 NOA List This list is a table with the following columns Company name company name of the debtor Identifier identifier of the debtor Contract number contract on which the has been declared reference Claims reference of the debtor within the client system for the client Intervention request green tick if IR requested red cross if the IR not requested Status please see chapter 5 2 status Creation date creation date of the case Last modification dat
37. RA is displayed as an attribute of the decision for all debtors on which you have an active decision granted or denied The DRA displayed is the DRA linked to the decision DRA of the debtor or DRA of the best guarantor if decision with guarantee or Country assessment if the decision is given under political risk If you have information and documents that can help us to revise one of our DRA buyers you can contact us using the procedure you will find in Cofanet 33 7 HISTORY OF REQUESTS A sub menu history of requests is available for all contracts under the menu Portfolio 7 1 General rules The feature retrieves all requests or declarations all kind of credit insurance and information products as well as the notifications of overdue accounts and all request actions company addition deletion update product transformation The retrieved requests are those having following status Produced Cancelled Rejected Pending Only requests that have been made within the month are listed in this screen The sorting is on the date is by default in a reverse chronological order The exported or printed list is the current displayed list i e Ifa filter is applied the filtered list is exported printed Ifthe list is sorted the sorted list is exported printed The list of requests displays the following values Request date date and time User Identifier either 10 for subs
38. S DELETE A TEMPLATE 44 114 STANDARD EXPORT TEMPLATES sccessdetescesesstvsvetecUeccetaccciease aasahsasdesuscdcsssccsecadiesacuecasaesapaceseudsssuedeseddasecdssseveets 44 TEA STANDARD EXPORT n e o acces 45 11 4 2 SPECIFIC EXPORT TEMPLATES FOR BULK ACTION FEATURE BPO ccccccceeccceseccceeescceesccsesecsseesceseneseeees 45 11 5 MANAGE REGULAR SCENARIOS sseesseossecsseossesoeosseoosocosesososseeoseoosoesseessesssecssosoeesseesseosseessosssesssesseesseesseose 46 11S ECREATE A SCENARIO E 46 TESZ MODIFY ASCEND RIO ahna aa a 46 11S DREE AS CENAR O nannan 46 DUT C COUNT 5522 0 E ease aaa asda Suan 47 12 1 STRUCTURE 47 T2 Z a 47 12 3 MANAGEMENT RULES ccsestteescocesacnevedeosevansas ceviuevesusuuauvadsecwisusedseeeessuectes dsdasusteauanseonsecsaseesesecvatsevebanssaeuvess 47 12 4 CREATION 48 12 4 1 ENTRY POINT THE COMPANY DETAIL 49 2 REFERENCE 50 1224 DEBOR IN O NA O N a a 50 12 4 AINSUREDINFORMA HON 51 12
39. W THE RATING CREDIT OPINION ccccccesceccsccsscenscesscccsscecsceucceccescasceuscesseeeeseasseeesceaccesceseaseessceassens 31 6 5 4 RATING CREDIT OPINION WITH MONITORING 31 6 6 CUSTOMISED CREDIT OPINION ccsccccntadsccsdeccacascosueasecusssausiccsuasceudteduacseuececuscesess couse savesearssvausecanseveseeweseeseeeewess 31 6 6 1 REQUEST A CUSTOMISED CREDIT OPINION 0ccccsecccecceescecscccssccesccusceccsscescesscesceesceacsetesceaccesceseascesscesssens 31 6 6 2 VIEW THE CUSTOMISED CREDIT OPINION csccccsecccsscesccccsccssceesceucceccsseuscesscesscesssessceesceuccesceseascesseesesens 32 6 7 BUSINESS REPORT ssiccscuGistcuisisdicecesccccscsvesesectsncciuseceautcusyecsracdasccadsecaskeseeicaceiaseascseeanecsscscestuceuiasussaceesswenasces 32 Al ORDER 32 CLAN IEW REPORT minsin ts was eee ah tole 32 EXPORT A REPORT IN PDF FORMAL 32 DELETE REPOR chases 32 6 8 DRA DEBTOR RISK ASSESSMENT ccusccdscescesecesseces coovcdcsuceeedcutedeccedectecswscesacuslecdsacctescudstesdseccdseseusesbuseesusbosessedss 32 Ts HISTORY OF REOUES aaae sacs 34 TL GENERAL RUUES 34 MESSAGES saarea EA EN EEEE EE ECEE EEEE eE ETAO E E
40. act type You will find for example the following columns for a turnover notification by country and buyer Country country name Company name of the buyer Cash Against Documents amount to input the currency of the contract Cash and credit amount to input in the currency of the contract The form can contain over hundreds of lines that are spread through several pages 20 lines per page 79 A tick box at the bottom of the page allows you to validate the fact that you do not have any amount to notify Save Notification Click on the Save button in order to save the values input and to continue the notification later on without losing any data Validate Notification Click on the Validate button once the input is over The validation is the ultimate step before the form is submitted A table at the bottom of the page is displayed in order to show the Total Amount Notified Send Notification Click on the Send button once the notification has been validated The data is then sent to the Coface invoicing system Note once the notification is sent no other change is possible via Cofanet Please contact your local representative if you would like to amend your notification after it has been submitted 19 3 Sent notifications The table displayed in the second part of the screen contains the list of notifications already sent with the following columns Sent date the date when the form was sub
41. age can be customised in the Options menu Each company is displayed on one line and can have one or more products attached By default the following columns are displayed Company name contains the company name and address If you put your mouse over the flag the country name will appear Legal identifier displays the name of the identifier and the value Customer reference this is your internal reference for the company Product the name of the product Position either an rating or an amount Status the status of the product agreed pending refused Date date of the decision or request The Insurance and All activities views display the column DRA The Information view display the column Outstanding amount 23 By default the portfolio is sorted in chronological order from the most recent to the oldest You can also sort the Portfolio by clicking on one of the following column headings Company name companies are sorted in alphabetical order identifier companies are sorted in ascending order by number Date reverts to the default order 5 6 Navigation To move between pages in the portfolio click on the arrows and numbers that are directly above and below the Company listing 4 1 2 4 Click on the Left arrow to go the previous page Right arrow to go to the next page Anumber to go to a specific page 5 7 Actions The Actions a
42. ail address by clicking on the edit action beside the email address you want to update Once you have clicked on the action edit a new window opens where you can enter the new address When the entry is ended you can validate by clicking on the ok button or abandon the modification by clicking on the button cancel 85 22 WELCOME PAGE The welcome page is displayed by default when you log into Cofanet If you would like a different page to be displayed when you log in you can change it in the Cofanet Options menu 22 1 Updates This gives you information about the latest changes in your portfolio as well as the new messages available in the Messages screen Click on a company name to access the content of the message The Focus box contains important information that we advise you to read so as to be aware of the latest changes to the Cofanet system 22 3 Marketing Information This box contains information about a Coface offering that may be of interest for you Click on the image in the box to access the details of the offer 22 4 Coface risk indicators This frame allows you to get more information on the Country Risk Assessment the DRA Debtor Risk Assessment and the WAP Weighted Assessment of Portfolio 86 23 COFANET LAYOUT 23 1 Header The header of each page is composed of the left hand side the logo and application name right hand side a box containing
43. al field calculates automatically the total of the amounts previously set The Remaining amount column is automatically recalculated Each new amount entered in the proposed plan will reduce the value of the previous remaining amount 67 14 2 5 EDD submission This step allows you to modify the customer references of the debtor before submitting the EDD request 14 3 EDD modification The modification of an EDD is similar to the EDD creation less steps Only pending agreed or refused EDDs can be modified You can select the EDD you want to update from your portfolio view or from the company details view The EDD modification form is displayed to the customer with all pre filled data There are 2 cases to take into account 5 Ifthe EDD is in a pending status the form is displayed with all the data required for the submission of the request 6 Ifthe EDD is in an agreed or refused status the form is displayed with all the data required for the submission of the request except the Proposed payment plan which is taken over from the one that has been previously validated or decided You have the possibility to edit all Invoices data in the same page all previous editable fields remain accessible until you click on the Submit button To avoid any unwanted changes a confirmation popup you sure the submit button is proposed 14 4 Portfolio The portfolio must display EDD with the following status Pen
44. amounts It gives a quick assessment of your portfolio The Weighted Assessment of Portfolio is displayed in the Portfolio Analysis screen The Portfolio Analysis screen is divided into 3 parts e Weighted Assessment of Portfolio e Portfolio analysis e History 10 bis 1 Weighted Assessment of Portfolio The Weighted Assessment of Portfolio WAP is displayed in the form of graduated scale This scale goes from 0 to 10 0 5 in 0 5 scale If the WAP is not known the graduated scale is not displayed Only the value NS non scored is displayed 10 bis 2 Portfolio Analysis The result of the analysis is presented as a table The table is built as follows e The lines are the number of decisions and the Risk Exposure columns the DRA e The final column gives the total risk exposure and the total of decisions 10 bis 3 History The history graph is displayed with a double scale The two data available in this section are e The history of the Risk Exposure e The history of the Weighted Assessment of Portfolio A table is also available containing the values shown in the graph The extent of the displayed history is six months 11 DATA EXPORT The data export function allows you to download all or part of your portfolio into an external file in an Excel or a text format which you can then import onto your internal system Excel file Access database This function can be accessed either from th
45. any hasn t been found its status is Reject and you cannot import the corresponding user fields However you may export and save the list of companies that have been rejected and consult this list later just click on the Save Rejects link displayed in the Import Actions box A filter is available to display all the companies or only the ones that have been accepted or only the ones that have been rejected Lastly to end the process you may import all the accepted companies by clicking on the Import Entire List link displayed in the Import Actions box or by selecting the companies one by one before clicking on the Import Selection link 71 16 USER FIELDS MANAGEMENT The user fields management page allows you to update the Cofanet user fields corresponding to your internal references This function is accessible by clicking on the User Fields Management option of the Portfolio menu 16 1 Filter Please refer to chapter dedicated to the portfolio filter 16 2 User Fields Input The user field s management page displays your portfolio with input fields allowing the quick initialisation or update of your user fields The default columns are Company name Client reference Outstanding amount You may have up to 5 additional columns depending on the user fields that you have already customised Once you have entered the data for each company click on the Validation lin
46. aoee asoa a r aa e E a a 25 6 2 RATING CREDIT LIMIT eceran a E 25 O2 KINTA DUI REQUE S T otraa 25 2 DETAILS OFTHE 26 MODIFY THE UMIT erir EA a 27 6 2 A TRANSFORMATION OP THE UMIT a 27 6 2 S DERETION OR 27 6 2 0 UPDATE OF THE ee er eR SR Or NICE 27 5 2 HISTORY OF TE 28 6 2 9 NOTIFICATION OF OVERDUE ACCOUN T a a a A E a 28 TOPLINER LIMIT a a aa a O aa a aO 28 6o T MENU e a E a 28 GENERA ER ULE ea ion sats et E E a a a a asa AA 28 6 3 3 PRODUCT DETAILAN D COMPANY DETAIL PAGES 29 OP UNE HISTOR Vear r e a E E E TE 29 63 D NOTIFICATIONS a a 30 6 4 EXPRESS GREDIC TIM Mescocedaseedcealdceeus lt Gecaszecaceevesocsacessecasteciswnte sen coeceesoceuceek a S 30 RATING CREDIT OPINION scvsccsnteccetsaevescesesgaucocsueasaaunesausdecustncsuscesuancetecesucetdens cbusesatescavesvassebanseveseswoesseoesness 30 6 5 1 DESCRIPTION OF THE RATING CREDIT OPINION ccecccecccesccescceecccusceeecseucceseseecesceeuceeecsessseeecenseuecseeesees 30 6 5 2 REQUEST AN RATING CREDIT OPINION cccccsecccssccscsecccccssccesceucceccsscuscesscesscesssesseeesceuscesceseuscesseesevens 31 6 5 3 VIE
47. assessment using 7 classifications corresponds to company with an rating Quality label and on which we can agree credit limit for a higher amount than the value It indicates the best credit rating and the strongest ability to repay commercial debt on time indicates a better credit rating a stronger ability to repay commercial debt on time indicates a good credit rating and a satisfactory ability to repay commercial debt on time However the margin of security is not as wide as in the case of the best credit rating 30 0 indicates a reasonable credit rating with an adequate capacity for debt repayment indicates a minimal rating has been established NR rating not established We do not have enough relevant information to give an rating To be covered you must apply for a credit limit X indicates an element of weakness 6 5 2 Request an rating credit opinion An rating credit opinion can be requested by clicking on the rating Credit Opinion link displayed in the menu on the left Once in the product details page click on the link Request an rating Credit Opinion available in the Actions on Product box The confirmation screen displays the decision date and the rating notation However where Coface is not able to give you an rating credit opinion we will obtain further information and once an rating credit opinion is available you will be informed of it th
48. ations are sent from the Coface Risk system You can reach the email management screen by clicking on the sub menu email management available under the contract menu The screen is divided into 3 parts Filter Recipient list for principal notifications main addressees Recipient list for secondary notifications duplicate notification addressees 21 1 Filter and sorting The email management screen displays a multicontract list But you can set a filter on a contract number among the contracts available under your user code In all cases you can sort the proposed list by Contract number Contract type Policyholder You can export to PDF and or print the email management screen Warning if you set a filter on a contract number only the filtered list will be exported to PDF 21 2 Email modification The modification mode is available on your user code if Your contract is signed The product email management is set on your contract and on your subscriber The media set on your contract is email You are the agreement manager of your contract In all the other cases you will access the email management screen in a view only mode The modification mode allows you to See the role and details of your contract for notifications Modify the email addresses of the recipients for principal notifications and or the recipient 5 for secondary notifications if any You can amend an em
49. cated to Invoice input Amount 12 4 9 6 Add or delete payment lines Two icons are available at the end of the line created to delete or add a payment line The icon is for validating the payment line adding new blank line The icon 0 is for deleting the payment line 12 4 9 7 Total The payment total amount is calculated as soon as amount is entered and the line validated The payment total amount is displayed in a multi currency mode a total by currency depending of the currencies entered in the When you click on the Next button you go to the next step Comments The data entered are memorized Link Back to summary please see the chapter Back to summary link Discarding 12 4 10 Comments In this step you can enter some comments about the NOA This field is optional and limited to 900 characters When you click on the Submit button you validate your NOA declaration Link Back to summary please see the chapter Back to summary link Discarding 12 4 11 Modify a NOA during the creation process The editable fields are NOA Reference Insured contact Intervention request Intervention contact Comments Invoices Payments 56 During a declaration process the user can modify data by clicking on the icon available for each step 12 4 12 Submission of a NOA After checking the data can validate
50. cccccccccccccccccccccceccccccccccscceccccsccees 39 9 3 PORTFOLIO ANALYSIS a 39 10 PORTFOLIO ANALYSIS O sees ee 41 41 10 BIS WEIGHTED ASSESSMENT OF PORTFOLIO ccccccsssssscsssssecccsscsscsscssssoesccsoecs 42 10 BIS 1 WEIGHTED ASSESSMENT OF PORTFOLIO sisiicissiccisscsiveesasccdaswcdcsncdcsesssdsseedeissdesecoesosdesesdedesensenscsurscoeseoousaee 42 10 815 2 PORTFOLIO ANALY SIS cassescaccvascecaseccasecsacecsacsiecesscetesesae sescasesadeesaveusenessenescinescaucaesasaesabaesesaevepansepacesoateess 42 15 3 HISTOR e eaae ESTA 42 ver ola verse E 43 UT ALEXPORTING THE 0 43 LOOCK PPOR Tanoan 43 1 2 BPORTOFA SELECTION E 43 11 2 PORTFOLIOJEXPOR TALIS 43 MANAGE TEMPLATE sear sawensaeasdassavarcadsseuusaosdaaesuticeuticeutacsueds 44 113 CREATE AN EXPORT a 44 2 MODIFA TEMPLATE 44 11
51. coface User Guide Cofanet LAIN TRODUC TION iccascccssssctasanssiecrdvesetessnsecisssiedendsansabese dias widen deters seectavoessecsssoussieacteatesanaiesssseneadeeksdetestese 8 1 1 TECHNICAL SPECIFICATIONS REQUIRED vesesssccscsiesicececessecebeccdesenceecekdscesehssctewscecasssctesesceseussdessedessseccecedesouessecesecse 8 1 2 PRODUCTS AND FEATURES OF COPANET scsisescescccedecccsesecetecedecesdecestcessswcesesecccucdesessoacesenesdenteceSasssececsosccncceseoessuee 8 1 2 INSURANCE PRODUCTS aA o 8 1 2 2 INFORMATION PRODUC Sinani class aise 9 1 2 3 FEATURES FOR MANAGING YOUR CONTRACT srid Glee A 9 ZeNCCHSSING COBANE 11 2 1 LOGGING a 11 2 VAI SER 11 DMD PASSWORD vis 11 2 Me ON Mie CaN ON aces Sei sa ht eats 11 2 2 ACCOUNT BLOCKED AND PASSWORD FORGOTTEN ccccossccccscccsscccsscccscccccscccscccccssccccccccescccesccccccccccccscccescccesccees 11 2 2 1 RE INITIALIZATION OF THE PASSWORD 11 2 2 2
52. creation of the subscriber with the following additional information Code user code to use when connecting to Cofanet Initial password password input at the first connection to Cofanet 20 3 Modification of subscriber If you click on the user code of a subscriber that is available in the list of subscribers attached to the selected contract you will have access to the subscriber details and you will be able to perform a certain number of actions 20 3 1 Modification of the subscriber details The screen is the same as the confirmation page for the creation of a subscriber see previous chapter Only the following fields can be modified Title Name First name Phone number Fax number Email address Start date End date Language by default Contract selected by default Number of companies per page Country selected by default Default homepage Once the modifications are made click on the Validate link of the Actions box to save the changes or click on the Cancel link to go back to the list of subscribers The subscriber will have to reconnect to Cofanet to see the changes 62 20 3 2 Personalisation of the contract When you are on the subscriber details screen click on the link Customise Contract in order to access the page allowing you to customise the contract of the subscriber Under the boxes containing a few information about the subscriber
53. cribers o External request for internal users Country with a flag Company Easy number of the debtor Legal identifier Customer reference Product name Request status with the same color code than in portfolio Green produced Red cancelled or rejected o Orange pending Request Identifier You can sort the list on the following columns Date User Identifier 34 Company name The following filters are available Country please see chapter dedicated to the portfolio filters Company name please see chapter dedicated to the portfolio filters Identifier Easy number Coface reference or legal identifier please see chapter dedicated to the portfolio filters Request Identifier this field is a free textbox User field s please see chapter dedicated to the portfolio filters Product type please see chapter dedicated to the portfolio filters Date please see chapter dedicated to the portfolio filters only on requested date Request status dropdown list with the following status produced cancelled rejected or pending User Identifier this field is a free textbox If a filter is applied the following sentence is displayed The portfolio displayed has been filtered by If a filter is applied a link allows resetting the filter The number of requests per page is the same as the Number of companies per page defined in the 5 option paramete
54. ct This rule impacts all the screens displaying invoices payments and amounts The invoices payment total amounts as well as the remaining amount are displayed in a multi currency mode a total by currency 12 4 8 5 Amount All the amounts can be entered with 2 decimals maximum The amounts are strictly superior to except the taxes amounts that can be superior or equal to 0 12 4 8 6 Add or delete invoice lines Two icons are available at the end of each line created to delete or add a invoice line Theicon is for validating the invoice line by adding a new blank line The icon 0 is for deleting the invoice line The maximum number of rows allowed is 50 12 4 8 7 Total 54 The invoices total is calculated as soon as the amount is entered and the line validated The invoices total amount is displayed in a multi currency mode a total by currency depending of the currencies entered in the When you click the Next button you go to the next step Payments The data entered are memorized Link Back to summary please see the chapter Back to summary link Discarding 12 4 9 Payments input In this step you can enter the payments received by on your debtor The fields displayed are Version version It could be Initial or Additional If several additional NOAs available the version displayed is Additional rank e g Additional1 Additional2
55. details page the information relating to the limit is displayed For rating limits O O 0O O O O 0 Fo gt O O O O O O O O O O O Oe 20 Status of the limit Decision date Request identifier rating given Amount corresponding to the rating Request date Effective date End date Customer reference redit limits the fields displayed by default are as follows Status of the limit Decision date Request identifier Amount requested Amount agreed Request date Effective date End date Payment terms by default credit as defined in the contract Risk type Guarantors optional Underwriter name optional Underwriter comment optional Customer references Some limits can have different covered amounts with specific dates between which those amounts are valid Those types of limits are split into periods and are displayed using a table giving the amount covered by the limit the effective date and the end date of each period The bottom box Actions gives you access to functions available on the product For rating limits O O Transform into a credit limit if you want to request a specific amount Cancel cover to cancel the rating limit For credit limits 26 Modify if you want to request a higher lower amount Transform into an rating limit o Delete to cancel the limit Note some credit limits can have a decision with a temporary amount or an end date In those cases
56. ding the Pending status refers to all EDDs with no decision The Position field contains the overdue amount of the EDD The Date field contains the request date of the EDD Agreed the Agreed status refers to all EDDs with an accepted decision The Position field contains the overdue amount of the EDD The Date field contains the decision date of the EDD Refused the Refused status refers to all EDDs refused decision The Date field contains the decision date of the EDD The Position field contains the overdue amount of the EDD The EDD product is also available in the filter section product tab 14 5 Company detail page Only pending agreed or refused EDDs are displayed in the company detail page 14 5 1 Pending EDD The information available for the pending EDDs from the company detail screen is Status Pending Request date Request ID Outstanding amount Overdue amount Remaining amount Oldest invoice date Oldest due date The link View the request in the action section opens a new page containing the detail of the EDD request 14 5 2 Agreed EDD The information available for the agreed EDDs from the company detail screen is Status Agreed Request date Request ID Outstanding amount Overdue amount Remaining amount Oldest invoice date Oldest due date The link View the request in the action section opens a new page containing the d
57. e Export option of the Portfolio Menu or by clicking on the icon that 15 displayed in the Actions box of the List of Companies page By going through the Portfolio menu and selecting the Export option you have access to the list of exported files as well as the options to customise your exports 11 1 Exporting the Portfolio 11 1 1 Quick export When you are in the List of Companies page you can click on the export icon This will then download the list of companies displayed in your Portfolio This means that if you have filtered the portfolio the download will only be of the filtered companies If you want to export the entire portfolio please make sure that the filter is reset Warning if the export has more than 1000 lines it will only be available the day after 11 1 2 Export of a selection This feature allows you to select a list of companies and export them 1 Click on the List of Companies link once you are on the Export Templates Results page 2 When you are on the Portfolio to Export page you can tick the checkboxes of the companies that you want to export The Select Deselect Displayed List checkbox at the bottom of the page allows you to select all the companies on the page It is also possible to use a filter 3 Click on the Export Selected List link available in the Actions box in order to export the selected companies If you click on th
58. e Export Entire List you will export the whole portfolio 11 2 Portfolio Export List This screen is displayed once the Quick Export is selected or by clicking on the Export option of the Portfolio menu The exports are generated in a few minutes the delay will vary depending on the size of the portfolio that you are trying to export all you have to do is click on the Refresh List option to see if your file is ready to download The list of files generated is presented in a table format with the following columns Date the date of export file creation Scenario name of the scenario used for the export direct export is displayed if a quick export was used Contracts list of contracts exported Filter description filter applied to the portfolio exported 43 Template name name of the template used Size size of the file generated in Kilobytes State the status of the file loading available Download a disk icon is displayed when the file is available o Click on the disk in the Excel column to display the Excel file or on the disk in the txt column to display a text file Orright click the disk and select the option Save target in order to save file on your PC 11 3 Manage Template To customise your export click on the link Manage Template that is displayed in the Actions box when you are on the export results page 11 3 1 Create an export te
59. e last modification date of the case The NOA list is sorted on the modification date in reverse chronological order You can sort your NOA portfolio on the following criteria Creation date Last modification date The sort is done by clicking on the column header 12 6 1 2 The Standard Credit Insurance portfolio The standard Credit Insurance portfolio is reachable from the portfolio menu choosing the sub menu list of companies When you click on this sub menu the standard Credit Insurance portfolio appears with all the products and or services available for your debtors included the Notifications of Overdue Account 12 6 2 NOA status A NOA Case can have one of the following status Pending The is taken into account the insurer 60 Pending for debtor validation The is pending as long as the debtor is not validated by the insurer Rejected when the insurer returns a reject response Closed when the claim is closed the insurer 12 6 2 1 NOA pending taken into account As soon as a NOA is created and validated it is considered as sent to the insurer claim department 12 6 3 NOA consultation The NOA Summary screen is a synthesis of a NOA case When you click on an initial or an additional NOA hyperlink on the debtor company name from the NOA portfolio on the NOA product from the standard credit insurance portfolio the NOA summary is displayed T
60. e composing the phone number of the company you are looking for The search strategy main establishment only can be used see description in chapter 4 1 Click on the Search button to start the search you will then see a new screen with your search results 4 4 Search Results On this page you will find the results of the company search The search engine will provide a list of companies matching your criteria 17 For each company found the following fields are displayed Company name Business activity code and label Company address Type of establishment headquarters or branch the branches are grouped under the headquarter If the company are looking for is displayed in the list returned by the search engine click on the company name to access its details If the company is not displayed in the list returned by the search engine click on the link to extend your search located at the bottom of the screen or click on the link Extend search available in the Search Actions box This option is not available when searching for companies in France as the first search is already extended Should you choose to continue your search another set of companies will be displayed on the page Ifthe required company is displayed in the search results click on the company name to access its details fthe company you are looking for is not displayed in the search results click on the link C
61. e indicating that the capcha was false Otherwise if the user has the right to re initialize his password account not suspended the following message is displayed Your password has been reset A mail with the new password has been sent to the provided email address Otherwise please contact your administrator If the subscriber has properly provided his e mail address an email is sent with the following content Dear firstname lastname As requested your password has been reset Your new password is XXXXXX Regards 11 e mail parameters Title SW Password reset Sender Coface Notification noreply coface com The subscriber follows then the process of first authentication 2 2 2 Unlock the access If you have entered 3 times a false password your account is blocked You can then unlock it by following the same process as described for the re initialization of password Once you are connected to Cofanet a secure session is established between your computer and the Coface system For security reasons this session is disabled automatically after 5 hours of inactivity If you need to re access Cofanet you may click on any link of the current page You will then be redirected to the login page where you will have to enter your user code and password 2 4 Log Out This feature is located in the top right hand corner of the application and allows you to log out of the application securely Once disconnected you will b
62. e last 20 characters contain the outstanding amount to import 70 15 1 3 File with separator The files with a separator are more common and can be easily created with Microsoft Excel A column separator can either be a tab a comma a semi colon etc 15 1 4 Importing the file Click on the Automatic tab Click on the Browse button it opens a dialog box Select the file to import and close the dialog box Click on the Automatic import link available in the Import actions box If you import a file with a separator click on the Separator tab and change the separator in the field available if the semi colon is not the one used in your file Otherwise click on Fixed length 6 Select the columns one by one from the list on the left labelled Available data and transfer them to the list on the right labelled Data in file by using the button with an arrow pointing to the right 7 The up and down arrow buttons allow you to specify the order in which the columns are organised in your file this enables the import program to match you columns with the ones used by the Cofanet system 8 Finally click on the Import file link available in the Import Actions box a 15 2 Import Confirmation The import confirmation screen contains the list of companies and the user fields that will be imported The last column indicates whether the company has been found or not the comp
63. e of identifier from combo box some countries have more than one legal identifier 16 Enter the value of the identifier of the company Finally click on the Search button to start the search you will then see a new screen with your search results 4 2 3 Search by Coface Reference The Coface Reference also known as CRS number is composed of a 3 digits number for the country and a 6 digits number to identify the company First make sure that the correct country is selected the country code will be automatically updated Then enter the reference of the company Finally click on the Search button to start the search you will then see new screen with your search results 4 3 Search by Manager Name or Phone number The search by manager name or phone number is only available when searching for companies in France That is why it is not possible to select the country 4 3 1 Manager Name You must enter at least The surname of the manager The following fields are optional Manager s first name Birthday the format should be year month day and you must enter at least the year The search strategies main establishment only and phonetic search can be used see description in chapter 4 1 Click on the Search button to start the search you will then see a new screen with your search results 4 3 2 Phone Number You must enter at least the 10 digit numbers that ar
64. e of the initial Credit Limit The duration of the TopLiner limit a free text box The validation of the order launches a first control on the two filled textboxes before submitting it The request amount minimum and maximum values are checked If the requested complementary amount isn t included in this interval the form isn t validated and an alert message is displayed This field is mandatory The minimum duration of the product is 30 days and the maximum value is 90 days If the filled value goes beyond this interval the form isn t validated and an alert message is displayed This field is mandatory The validation of the data creates a request and submits it to the Coface risk system The decision can then be rejected or agreed Certain TopLiner requests are rejected before the automatic underwriting process can be launched A popup message informs the user in case of automatic refusal which can be either due to the request parameters entered by the user or a general refusal for transaction regarding the buyer question A validation button ok when the user validates this step he is redirected to the company detail page If the TopLiner is agreed a popup is displayed with The requested amount The validity period accepted The agreed amount with its currency The invoiced amount of the TopLiner limit with the invoiced currency A list of actions Agreed the order is saved you are redirected to the TopLiner limit d
65. e redirected to the login page 3 MANAGING YOUR COFANET SUBSCRIPTION Once you have logged into the application you can access the features described below by clicking on them from the menu at the top of each page throughout Cofanet Accessible from the Help menu this page contains the details of your Coface contacts If you have a problem or a question about the application you can contact us via telephone fax or email 3 2 1 Contract details The details of your Coface contract are available online by selecting Contract Details from the Contract menu The information is split into 3 tabs GlobAlliance Contract Role and Claims history When available the last tab gives you access to your claims history this PDF document Adobe Acrobat is updated monthly 3 2 2 Change contract If you have access to more than one contract you can change between them in order to manage the corresponding portfolio To change your contract Click on the drop down list available the top right hand corner of the window and select the contract you wish to access Or go to the Contract menu and choose the option Select your contract This page will list the contracts available as well as giving a short description of each one All you have to do is select the contract you would like to switch to and click on the action Apply contract A set of filters is also available allowing you to find y
66. ed for less than one year product is available on your contract and or right is setup on your subscription Through this functionality you can Create a initial on a known or unknown debtor depending on the contract rights Modify a on known debtors Access and manage his NOAs portfolio 12 1 NOA structure A NOA case is composed of 1 or several requests The first is named initial request the next ones are named additiona The initial request contains all global data of the NOA case The requests contain only invoices and payments added and or the intervention request if any i requests 12 2 Navigation In the browser navigation you may return from the current screen B to the previous screen A The data previously entered in the screen A are available But when you return from the screen A to the screen B all the data previously entered in the screen are lost the screen is reset with blank fields The navigation in the NOA screens is as follows References lt gt Contacts details lt gt Debt lt gt Intervention lt gt invoices lt gt payments lt gt Comment lt gt Validation gt confirmation 12 3 Management rules You can declare an overdue account if Your contract is signed of terminated for less than one year The product is available on your contract and or
67. ed portfolio The graphs are dated and can be exported in a PDF format which allows you to build up an analysis over a period of time The functions on this page allow you to go back to the portfolio analysis specification page and to the outstanding amounts specification page 40 10 PORTFOLIO ANALYSIS This feature gives a consolidated view of the portfolio by DRA It also provides the history of average credit risk for each contract attached to your subscription This feature is accessible by clicking the Portfolio Portfolio Analysis menu 10 1 Analysis The display of DRA analysis may take a few seconds before being generated The analysis is performed on the selected portfolio of contract in the banner header This analysis takes into account only credit insurance products Credit Limits rating Limits Express Credit Limits whose status is granted or refused Information products as well as the decision with a status deleted cancelled or expired are not part of this analysis The Analysis screen gives you access to a matrice that can be viewed by clicking the tab View by DRA distribution in number of companies and in risk exposure according to their DRA Actions available on this page allow you to print or export the current analysis 4 10 BIS WEIGHTED ASSESSMENT OF PORTFOLIO The Weighted Assessment of Portfolio value corresponds to the sum of approved amounts weighted by the sum of the DRA total approved
68. eference of the debtor within the client system By default only the claim cases on the current contract are displayed The Contract filter is set to the current contract 13 1 2 Claims List This list is a table with the following columns Company name company name of the debtor Identifier identifier of the debtor Contract number contract linked the claim case Claim reference Claim reference of the debtor within the client system for the client Date of claim analysis Claim amount declared by the client The Net Debt covered claim amount Estimated claim payment amount Estimated claim payment date The Claims list is sorted by the date of last update of the claim file with the most recent update at the top You can sort your NOA portfolio on the following criteria Claim analysis date Estimated claim payment date The sort is done by clicking on the arrows in the column header By selecting a company name from the portfolio or a claim analysis date or a Claim reference the claim details under the screen indemnification are displayed 62 13 2 Claim details display This screen contains An area with the debtor s data as in the company detail view An area containing the Claim details The claim details are divided into three parts Indemnification displayed by default gt Debt Account Notification of Overdue Account You can switch by clicking on the tags 13 2 1 Indemnif
69. etail of the EDD If the payment plan you proposed is different from the one set by the underwriter the two payment plans are displayed If the payment plan you proposed is entirely validated the underwriter this payment plan is taken over in the company detail screen 14 5 3 Refused EDD The information available for the refused EDDs from the company detail screen is Status Refused Request date Request ID Outstanding amount Overdue amount Remaining amount Oldest invoice date Oldest due date The link View the request in the action section opens a new page containing the detail of the EDD This new screen will contain data of the requested EDD on which the decision has been taken In this context you will only have the possibility to view the content of the request 69 15 USER FIELDS IMPORT The import allows you to update your user fields in Cofanet including the client reference and the outstanding amounts To access the import screen click on the Import option of the Portfolio menu 15 1 Automatic Import The automatic import is done with a file containing a list of companies and user fields to update Further help can be found on the import page by clicking on the help icon available in the Import Actions box lt 2 You will find the import specifications in a PDF format 15 1 1 Creating the file Your file must be created for example in Excel and must have at least 3 co
70. etail page o Refused the refusal is saved you are redirected the company detail page New simulation The refusal is saved the previous entered values are kept and you redirected to the TopLiner limit order page 6 3 3 Product detail and Company detail pages Please see the chapter dedicated to the details of a credit limit 6 3 4 TopLiner history The TopLiner history is accessible from the TopLiner product detail by clicking on History at the bottom of the page The history gives a summary of all TopLiner limits ordered on the selected buyer The following details are displayed in the table The request date The requested amount The agreed amount Decision status The validity period The TopLiner premium 29 The TopLiner history is available as soon as a TopLiner request is displayed regardless of the decision status and covers a 2 year span The TopLiner history can be printed but not exported 6 3 5 Notifications When a TopLiner has been granted a notification is generated Your TopLiner on this company has been granted on the dd mm yyyy 5 days before the end of the TopLiner coverage period the user will receive a notification in his Cofanet mailbox saying Your TopLiner limit will end on dd mm yyyy 6 4 Express Credit Limit The express credit limit allows you to be covered on a company according to the limit and the insured percentage defined in your contract the availability of this produc
71. f Due Date Click on invoices template in order open an excel file Language fr Type invoice Number Date Due date Currency Amount Tax Amount Export CSV File You can select the language by clicking on the cell under language 57 A specific help is available on each cell Language fr Facture Type Due date Currency Amount Amount Export CSV File Export File After having entered the invoices click on Update the file name and save it on your desktop in CSV format 12 5 1 2 of the CSV file In the invoices input screen select your file INVOICES Parcourir Import Version Type Number Date Initial due date Currency Amount Taxes 1 Initial Invoice EUR Add And click on In case of error when the invoices are uploaded the data are framed in red and error message can displayed by placing the curser on the data INVOICES Parcourir Import Version Type Number Date Initial due date Currency Amount Taxes 1 Initial invoice lt a 04 03 2013 05703 72013 EUR Add After the import you can gt Add invoices the limit is 500 invoices Click on next to access the payment form 12 5 2 Payments import You can import NOA payments from the payments template available The number of payments does not exceed 500 invoices
72. hat the user field has been updated Note if you want to change the format of a user field you must delete it and create a new all the references entered in the user field will be lost 16 3 3 Delete a user field 1 Select a user field 2 Click on the Delete link displayed in the Actions box The list is updated and the user field is not there anymore Note if you have entered data for companies in this user field the data is lost and cannot be recovered However the two default user fields Client Reference and Outstanding Amount cannot be deleted 73 17 BULK ACTIONS The bulk action functionality allows you to perform actions on products linked to companies In other words for each company in the list you can order modify or cancel products available on your contract Further help can be found on the bulk action page by clicking on the help icon available in the Import Actions box You will find the import specifications in a PDF format 17 1 New import Prepare your import file please refer to the document available from the Get Import Specifications in the action box Click on the Browse button to select your file Select the format import type you want to perform Update customer references by Easy Number Update customer references by Legal Identifier Product order Select the date you want to schedule the import if any The default date is the day date
73. he same period 18 3 3 Status The following status is displayed New Saved Submitted Deleted 18 3 4 Creation and deletion buttons Next to the list on the right there are two buttons that can be used to create an Additional declaration or delete a completed declaration that has been saved but not yet submitted 18 4 Declaration form By clicking on the declaration reference you are redirected to the corresponding declaration form 18 4 1 Person declaring The already existing subscriber details are displayed by default but can be modified if needed The fields to be filled in are civility first name last name mandatory fields and telephone number and e mail address optional 18 4 2 Country list The country list is automatically constituted based on the contract country coverage If needed you also have the possibility to add countries to the list in case these are not included in the default list 18 4 3 Discretionary amounts Further you have the possibility to declare discretionary cover separately If this option is selected an additional column will be displayed with one more field for each country to be filled If you disable the discretionary zone option the corresponding column will disappear Please note that if the option is then reselected the discretionary turnover amounts will have to be entered again 18 4 4 Signature At last you confirm the accuracy of the declaration by ticking the check box This
74. he subscriber can be used date of subscription date from which the subscriber expires Status status of the subscriber active blocked or suspended 20 1 2 Other company subscribers The subscribers listed in the second table belong to your company but do not have the selected contract attached to them The fields displayed are the same as in the previous table 20 2 Creation of a subscriber From the page listing the subscribers of the company click on the link Creation that is available in the Actions box The screen for the creation of a subscriber is divided into three parts 20 2 1 Subscriber Enter the data of the person who will use the user code once it is created The following fields are mandatory Name Start date End date 81 20 2 2 Contract Detail of the selected contract that will be attached by default once the user code is created 20 2 3 Preferences The preferences allow you to customise the subscriber that will be created General preferences please make your selection amongst the options proposed Language by default Contract selected by default Number of companies per page Contract preferences make your selection amongst the options proposed Country selected by default Default homepage Once all the data is entered click on the Validate link available in the Actions box The screen is then refreshed with a text confirming the
75. hed on the portfolio concerned by the message 8 5 Delete a Message From the list of messages tick the check box corresponding to the message you would like to remove and then click Delete Message s in the Actions box It is also possible to delete several messages at once either by selecting them one by one or by checking the box at the top or at the bottom of the list Select Deselect List 9 ANALYSIS This feature allows you to obtain a real time snapshot of the distribution of credit risk in your portfolio according to the rating level and outstanding balance of each trading partner It can be accessed by clicking on the Analysis option of the Portfolio menu by clicking on the icon displayed in the Actions box on the List of Companies page 9 1 Portfolio Analysis Specification This page allows you to customise your portfolio analysis with the following criteria Contract if you have access to more than one contract you can choose which one to use Type of analysis rows country choose either all countries or a specific country outstanding amounts the brackets be customised by clicking on the Setup Outstanding Amounts link in the Actions box Type of analysis columns this will be ratings for GlobAlliance contracts 9 2 Outstanding Amounts Specification From this screen it is possible to set up the brackets that will be disp
76. his screen contains An area with the debtor s data as in the company detail view An area containing the case You can view the detailed by clicking on the version of Initial Addtional1 The NOA details screen is then displayed with the following information in a view only mode Reference Creation date of the request Debtor s data Insured s data Person in charge Debt type Non payment reason Intervention request Invoices Payments Comment 12 7 Export to PDF You can export to PDF the following screens Summary screen Details screen This functionality is available by clicking on the A icon in the actions box at the top right of the screen 12 8 Print You can print the following screens Summary screen Details screen This functionality is available by clicking on the icon in the actions box at the top right of the screen 13 CLAIMS FOLLOW UP This section provides information on the progress of claim cases 13 1 Claims follow portfolio The Claims portfolio follow up is available from the Cofanet Portfolio menu choosing the sub menu Claims follow up When you click on the link the claims portfolio appears The screen is composed of 2 parts Filters List of claims cases 13 1 1 Filters The filters available in the claims portfolio are Easy Number Contract Claim reference Claims r
77. ication Indemnitication Debt Account The indemnification details are displayed with the following information in a view mode only Claim amount Risk cover Granted amount Net Debt Insured percentage Estimated claim payment amount Special status insolvency or dispute or political risk or empty if no special status Date of insolvency if insolvency Estimated claim payment date A link is available in order to access the Claims summary at the bottom of the screen 13 2 2 Debt account Indemnification Debt Account This screen is divided in two parts Invoices Payments 13 2 2 1 Invoices part The invoices are displayed with the following information in view mode only Invoice number Invoice date Due date Amount Taxes 63 Covered or not covered 13 2 2 2 Payments part The payments are displayed with the following information in view mode only Payment date Amount Type of payment before or after indemnification A link is available in order to access the claim summary at the bottom of the screen 13 2 3 Notification of Overdue Account rameter cece The NOA details screen is then displayed with the following information in a view only mode Reference Creation date of the request Debtor s data Insured s data Person in charge Debt Non payment reason Intervention request Invoices Payments Comment
78. imit The TopLiner limit is a product aimed at completing the insurance offer Its main features are Additional guarantees attached to the standard policy Same parameters than for classic credit limits Flexibility on amount and duration Expert pricing revealing the quality of risk Online purchase in Cofanet 6 3 1 Menu If the TopLiner Limit is available on your contract the link to order it will appear the product list on the left of the company detail screen 6 3 2 General rules The TopLiner limit is proposed when there is a refused cancelled or reduced credit Limit on a debtor and when the product is set on your contract When a TopLiner limit is ordered only the action update is available in Cofanet for the TopLiner product The elementary Credit Limit is independent of the TopLiner product it can be deleted reduced but it can t be moved to rating limit The order is allowed only if the user has the corresponding right Each TopLiner limit is linked to an initial refused cancelled or reduced Credit Limit product The order page contains the following information Start date of the product read only field filled by default with the current date request amount and the currency of the initial Credit Limit read only field agreed amount and the currency of the initial Credit Limit read only field 28 The complementary amount free textbox The currency is by default the on
79. k available in the Actions box Note please observe the format required for each field There are 3 types of format Text you are free to enter any character in this type of field Amount this type of field only allows digits and commas Date this field must receive a date with the format day month year but can vary according to the language used You can also use the button on the right hand side of this type of field which will open a calendar allowing you to enter the date more easily feature soon available 16 3 Customisation of the User Fields You can customise the label of your user fields through this screen which can be accessed from the Your User Fields option of the Tools menu 16 3 1 Add a user field 1 Click on the Add link that is available in the Actions box 2 Enter a name for this user field 3 Choose a type of format I2 Date Numerical 4 Click on the Validate link Once you are back on the user fields list you can see that the user field you have just created is available Note It is possible to add up to 5 user fields to the 2 existing ones which makes a total of 7 user fields 16 3 2 Modify a user field 1 Choose a user field 2 Click on the Update link displayed in the Actions box 3 Change the name of this user field 4 Then click on the Validate link Once you are back in the user fields list you can see t
80. layed in the table for your analysis by outstanding amount You may input up to 10 brackets the first bracket is completed The Final Value is automatically calculated To validate your brackets click on the Save link in the Actions box Finally click on the Back button to go back either to the Portfolio Analysis Specification or the Portfolio Analysis depending on where you came from 9 3 Portfolio Analysis The portfolio analysis may take a few moments to generate It gives you access to 4 matrices that can be viewed by clicking on the corresponding tab Company distribution by number of companies Amount distribution by cumulated outstanding amounts of companies distribution by number of companies in percentage of amounts distribution by cumulated outstanding amounts in percentage Each matrix offers a distribution by level of rating notation columns and either by country or by outstanding amounts rows depending on what has been selected in the specification You therefore 39 have a global view of the credit risk in your portfolio thanks to the rating credit opinion attached to each company This analysis is also a powerful tool to analyse the risk zones that interest you Each cell of the table can be clicked on to access the list of companies in that bracket It is also possible to generate a graph in the form of a pie chart based on all or part of the selection of the analys
81. list Enter the values that you would like to filter between in the From and To boxes 3 Click on the Filter button 5 3 8 2 Filter rating This filter is available for the following products rating Limit rating Credit Opinion 1 Select a product from the list 2 Choose the rating value you would like to filter by 3 Click on the Filter button 5 3 9 Filter by status This option allows you to filter the companies by their status The status will depend on the product Limit and Credit Opinion Pending Agreed Refused Expired Rejected Cancelled o Cancelled by Coface Information Report Delivered Read O O O O 22 Delivered Not read DRA Open o Closed Click on the Filter button 5 3 10 Filter by date This option enables you to filter the companies between dates 1 Select the type of date from the list displayed Request date Effective date Decision date End date 2 Enter the From date and the To date 3 Click on the Filter button 5 4 List of Companies The list of companies is displayed in the form of a table with columns that vary depending on the view selected Above this table you will see displayed the total number of companies on the page and the total number of companies in the Portfolio if a filter has been used the number of filtered companies is displayed The number of companies displayed per p
82. lumns 1 Contract the contract number to which the import is done compulsory data 2 Identifier the EASY number of the company in the Cofanet portfolio compulsory data 3 Your reference the internal reference of the company in your system 4 Outstanding amount the balance that is outstanding on this company Warning values below the coefficient of the currency will be treated as zero E g outstanding amount of EUR 900 imported will be transformed into O EUR 5 Then add as many columns 5 maximum as you have customised user fields make sure that the file is correctly formatted in terms of rows and columns 6 Finally save the file either in a CSV format or in a text format Note please also make sure that there is no header in your file the first line of your file must contain a company and its user fields 15 1 2 Fixed length file It is possible to import a fixed length file into Cofanet to update your user fields A fixed length file is a file that does not have separators and each column has a fixed length 20 characters Where the field length is less than the required number white spaces are included in front of each field this is done so that each line has the same number of characters Here is an example of a row extracted from the fixed length file 65857 00000071818133 TEST1 10000 The first 20 characters contain the contract number the next 20 have the EASY number the next 20 contain the customer reference and th
83. mitted Declaration number the notification number link allowing you to access the detail of the notification Person who declared person who submitted the notification 19 4 Notification detail Click on the notification number in the list of notifications sent in order to access the detail of the notification You will find all the information displayed in the notification form see previous chapter Notification information Amount declared by country buyer Total amount notified All this data is only for consultation Therefore you must contact your local representative if you would like to make some changes to the notification 20 ADMINISTRATION If your Cofanet subscriber gives you access to the functionality of administration available from the Tools menu this means that you are an administrator of the selected contract this allows you to manage the subscribers of the different users of your company who have access to this contract 20 1 List of subscribers The list of subscribers is divided into two categories 20 1 1 Subscribers attached to the current contract The subscribers listed in this table are those for which the selected contract is attached The table contains the following columns Name last name of the subscriber First name first name of the subscriber Code user code of the subscriber on which you can click to access the details Start date of subscription date from which t
84. more than 24 hours please contact your local representative 75 18 TURNOVER DECLARATION This feature enables online completion of a Turnover Declaration and is accessed via the menu Contract 18 1 Automatic reminders A Turnover Declaration is displayed 15 days before the end date of each declaration period and a notification is also generated to all users connected to the contract on which the Turnover Declaration is due 18 2 Declaration reference The declaration reference is automatically generated by the system An Additional declaration gets attributed with a number as soon as it has been saved If a saved declaration is deleted it disappears from the List of Declarations and the next additional declaration for the same period will have the same reference as the one that was deleted 18 3 List of Declarations The first page contains a list of all declarations managed by the user For each declaration the following information is displayed Reference Declaration period Version Status Date Person declaring 18 3 1 Declaration periods The declaration periods are computed by the system according to the contractual data 18 3 2 Initial or Additional For each declaration period an Initial declaration is automatically created by the system If you wish to modify an already submitted declaration providing that this option is available an Additional declaration should be created for t
85. mplate To create a new template 1 Click on the Create link 2 Enter the name and the description of the template 3 Select the fields you want to export from the data available list and transfer them in the chosen list by using the right arrow button 4 Youcan order the exported field by using the up and down arrow buttons Warning the user fields are required to be located and the end of the export template to avoid any discrepancies in the exported files 5 Click on the Save link available in the Actions box Tip by using the Select Deselect All link you can select all the fields in the list You can also use the CTRL key to select one or more fields Note you can created up to 10 templates 11 3 2 Modify a template To modify an existing template 1 Click on the name of the template that you wish to update 2 Follow the procedure described in the previous chapter Create an export template 11 3 3 Delete a template To delete a template from the list of templates check the box next to the template name you want to delete and click on the Delete link available in the Actions box 11 4 Standard Export templates The list of default templates is accessible from the Portfolio Export menu This list consists of 44 Standard export templates export of the portfolio or and export of reports provided by the platform based on the contract Specific Export templates for
86. mum technical specifications required for Cofanet to operate are as follows Operating System Windows XP Vista and 7 Your internet access must be through one of the following browsers Internet Explorer version 8 0 and above Mozilla Firefox version 16 0 and above The Cofanet application uses the HTTPS security protocol encoding data during communications which protects access to your information Communication costs are at your expense they are equivalent to those used for other transactions via the Internet and vary according to your Internet Service Provider In the eventuality of a server problem identified by the following error message Error 500 it is advised to re connect to the application immediately If the problem persists please contact your local support 1 2 Products Features of Cofanet gives you direct access Coface s comprehensive underwriting and information systems According to the terms of your contract you have access to various products and features allowing you to manage your trade receivables in the most time efficient way 1 2 1 Insurance products These products allow you to request Express Credit Limit This limit corresponds to the amount defined in your contract in the case of unnamed buyers rating Limit This cover corresponds to the amount associated with the rating of the company Credit Limit If the rating does not cover your needs yo
87. n Status Date The insurance and all activities views proposed the following additional filter DRA The filters cannot be combined which means that if for example you filter on a country then filter by product the results will only include the companies containing the specified product but for all the countries To remove the filter click on the link Reset filter that is located directly under the box for the filters The complete list of companies in your portfolio will then be displayed 5 3 1 Filter by country The Portfolio displays all companies in all countries by default The drop down list contains all the countries where you have requested a product to view a particular country select it from the list and click the Filter button 5 3 2 Filter by company name This option allows you to find a specific buyer in your Portfolio by searching for it by the name To search by company name you must first choose the criterion starts with equal or contains then enter all or part of the company name depending of the chosen criterion that you want to filter and click Filter button 5 3 3 Filter by legal identifier This option allows you to search for a company using its legal identifier 1 Select a country 2 Select a legal identifier type 3 Enter the legal identifier 4 Click on the Filter button 5 3 4 Filter by user fields This option allows you to filter the Portfolio using you
88. ng information File name File import date Import format Status of the import number of actions generated compared to the total number of line 17 3 2 Actions list By clicking on the status of the import file a new table is displayed containing a list of actions included in the imported file and the processing result of each row The following columns are displayed line number 5 Valid result of the processing Reject Cause explanation of why the request was rejected Easy Number identification of the company on which the action was made Country Code ISO code of the company s country Legal Identifier divided in two columns the type of identifier and the corresponding value Company name of the debtor Client Reference reference of the client for the corresponding company Outstanding amount Request Type product on which the action is made Action order modification cancellation Amount amount requested for credit limits and customised credit opinions In the action frame the link Get Imported File allows you to save the import file which was used for the processing of actions Moreover the link Save rejected lines in the Actions box on the top right of the screen allows you to export the rejected rows in Excel format You can simply correct the error data and import the file back to be re considered Note if your import file stays in the Pending status for
89. nion notifications if this product is available the contract Upper bound for the rating credit opinion X NR R or o Direction of change downward upward both The boundaries for the DRA notifications if this product is available the contract o Option for DRA notifications by segment by DRA or no notification O O Or If notification by segment is selected a notification will be sent to the user only when the change of DRA implies a change of notification segment The notification segments correspond to the following DRA intervals 0 3 4 6 and 7 10 Click on Save changes in order to validate you choices The validated information is taken into account immediately 3 3 3 Password An initial password is provided when you subscribe to Cofanet On your first connection you have to change this password You can subsequently change your password at any time when connected to the application The password is composed of 6 digits When changing your password it will need to be entered twice to avoid input errors You cannot use any of the previous 10 passwords Click on Save changes in order to validate the changes The validated information are taken into account immediately 14 3 3 4 Personal details Under the last tab you have the opportunity to update your personal details such as your civility your surname first name e mail address telephone and fax numbers
90. nt is frequently abbreviated as DRA 1 2 3 Features for managing your contract Subject to your contract the principal features available through Cofanet are Portfolio management You are able to view online all the products you have ordered sort and filter your portfolio Messages You are notified of all decisions taken offline of any modifications to existing limits or credit opinions and of the delivery of CreditAlliance business reports Portfolio Analysis This feature gives you a consolidated view of the portfolio by DRA It also provides a history of the average credit risk for each contract attached to your subscription Notification of Overdue Accounts You are able to notify online any overdue accounts and request our intervention Data export From Cofanet you are able to download all or part of your portfolio directly to your computer This can be done by defining your own data export models that can be saved and re used in Cofanet You can also export this portfolio incrementally update only User fields import You can import your data such as client reference outstanding amount etc from a file corresponding to the companies in your portfolio Bulk Actions You can request products on a set of companies by importing a file in Cofanet CSV or text format User fields management This feature allows you to enter or update the internal data corresponding to the companies in your portfolio
91. ntifiers will allow you to find the company you are looking for directly 4 1 Search by Company Name For an initial company search you should enter the following details of the company country the country that appears by default can be specified the Options menu All or part of the company name Other optional fields address postcode region state town In general to find the company you are looking for you just need to enter the company name Search strategies To show the secondary addresses in the list of results click on the checkbox to deactivate the option Main establishment only have amore flexible search and found more companies click on the checkbox to activate the option Phonetic search Click on the Search button to start the search you will then see a new screen with your search results 4 2 Search by Identifiers This function allows you to search by different identifiers so you should use the appropriate box accordingly 4 2 1 Search by EASY Number The EASY Number is a 14 digits number for the main establishment and 19 digits number for the branch You do not have to put the preceding zeros the field will be automatically completed if there is less than the required number of digits Click on the Search button to start the search 4 2 2 Search by Legal Identifiers First make sure that the correct country is selected Select the typ
92. oducts depending on your contract from the menu on the left Credit Limit rating Credit Opinion DRA CreditAlliance Business Report You will be notified of the result of your application via a message on your Cofanet Homepage and on the Messages page 19 5 PORTFOLIO LIST OF COMPANIES 5 1 Presentation of the Screen The screen is divided into 4 parts Views Filters Company Listing Actions 5 2 Views Depending on the contract you have with Coface you will have access to a number of views of your portfolio Information Credit Insurance Debt collection All activities A view allows you to filter your portfolio by various business lines so that only products corresponding to that view are displayed i e if Information is selected only Information products are displayed There are also a number of specific predefined filters functions and actions available for each view Note if your contract has only one type of product for example Insurance the views are not available You can use the filters provided to optimise the view of your Portfolio These will be specific to the view you have chosen so the Insurance view will have slightly different filters than the Information or Debt collection view The following filters are available for all views Country Company name Legal identifier Customer reference Outstanding amount Product Positio
93. om the details 12 4 1 3 EQC validation for unknown debtor If you cannot find the company in your portfolio neither in the company search you can create an unknown debtor The creation of this debtor will then be validated by the Coface validation process Three cases are possible The company is retrieved in that case the Case is attached to the retrieved company company is not retrieved but be added into the Coface system The company is not retrieved and can be created into Coface system The NOA Case is attached to the created company company is not retrieved and cannot be created the request will follow the process defined for unable to locate Cases a notification is created to inform you that despite our investigation the debtor can not be locates You must give us further details on his identification and remake your whole NOA declaration You can not add additional NOAs on an unknown debtor as long as this debtor is not definitively identified EASY number and Coface Number 49 12 4 2 Reference input In this step you can enter your NOA reference This is a free text alphanumeric text which defines the NOA reference in your internal system When you click on the Next button you go to the next step Debtor information The data entered are then memorized Link Back to summary please see the chapter Back to summary link Discarding
94. our contract according to different criteria The features available in the Options page allow you to customise Cofanet to your own preferences It is accessible from the Tools menu and is divided into 4 tabs 3 3 1 General Under this tab you can set up Cofanet by defining The number of companies displayed the search results page From the drop down list you can choose from 5 7 10 25 or 100 companies The number of messages displayed per page From the drop down list you can choose from 25 50 75 or 100 messages language choose from a list of more than 30 languages French English German Spanish Portuguese Italian contract selected by default when you log in Click on Save changes in order to validate your choices The changes are effective immediately 3 3 2 Contract This page allows you to customise Cofanet for the contract currently selected The welcome page by default after logging in Company search Contract choice Homepage Messages Portfolio Default Portfolio View the list of options available is as follows depends on your contract All activities Insurance o Information The display of the contents of the portfolio by default yes country selected by default can be chosen from the drop down list The chosen country will appear by default each time you go to the search page The boundaries for the rating credit opi
95. r comment field 14 2 3 Invoice detail The Maximum credit length field is a Read only field and it contains the credit length defined in your contract By default the Currency field contains the currency defined in your contract Invoices lines can be created dynamically by using an button A last line sums up the invoices lines For each line you can see the following information N Number of the invoice Each invoice is associated with a number Reference Customer reference of the invoice Invoice date Date when the invoice was issued Initial due date It is the date when the payment should have been done Overdue invoices amount Due amount by the debtor Amount Contains the amount that is corresponding to the type Type of the payment UNPAID PARTLY or CREDIT NOTE Payment date The date of payment of the previous amount Remaining amount Commentary Commentary of the client The fields you have to fill among the information of the above list are Reference Invoice date Initial due date Overdue invoices amount Amount Payment date Commentary 14 2 4 Payment schedule The Proposed payment plan contains a number of lines reflecting a spread of the payment The customer has the possibility to add lines that are made of the following fields 1 Due date Proposed date set by the client 2 Amount Proposed amount set by the client The Tot
96. r A pager 15 displayed if there is more than one page The number of returned requests is the same as in portfolio view A message gives the total number of finding requests and the number of requests displayed if they are different Each Company name is a link to the company detail page In the action box the following actions are available Print the list of requests Export the list of requests in PDF format 35 8 MESSAGES From this page accessible directly from the menu bar you are informed of all the decisions taken off line of any changes to existing limits in your portfolio and of the delivery of business reports for all contracts available under your user code 8 1 List of Messages The messages are listed in the form of a table Status an icon indicates the status of the messages read or unread You can click on the icon to change the status Company Customer reference clicking on the name takes you to the company details screen Type of message the type of product insurance information or debt collection Date the date the message was received Subject a summary of the message click on cross to see further details when the messages is 3 lines or more The first column contains a checkbox that you can select in order to delete messages The last column contains the actions available for the message export to PDF print For your information read messages are displayed for 1
97. r user fields There are 2 user fields set up by default Outstanding amount and Customer reference However you can create up to 5 more user fields which can then be used in the filter 1 Select a user field from the list 2 When filtering by amounts select an operand 3 Enter the value or letters by which you would like to filter 4 Click on the Filter button 5 3 5 Filter by outstanding amount This option allows filtering companies according to their outstanding amount that you have previously filled Enter the minimum and maximum outstanding amount between which you want to filter and click the button Filter to apply the selection 21 5 3 6 Filter by DRA In the insurance or all activity view this option allows filtering companies according to their DRA You can filter by DRA between 1 and 10 using the drop down lists Click the Filter button to apply the selection 5 3 7 Filter by product This option allows you to filter the portfolio to show the companies with a particular product e g rating credit limit All you have to do is choose a product from the drop down list and click on the Filter button 5 3 8 Filter by position This option allows you to filter companies by specific amounts or using ratings 5 3 8 1 Filtering by amounts This filter is available for the following products Credit Limit Customised Credit Opinion Debt Collection 1 Select a product from the
98. re shortcuts to specific functions this means that you can access them without having to go through the menu bar The actions available depend on the view selected and the type of contract you have From the Insurance view you will find the following links Notify an unnamed overdue this allows you to make an initial notification of an overdue account on an unnamed company Follow up claims this is where you can update us on your notified overdue 6 COMPANY DETAILS To view the Company Details page click on the company name from one of the following pages Search results List of companies Messages The Company details screen is divided into 2 parts On the left hand side a menu containing the list of products available this varies depending on your contract Inthe centre of the page this information depends on the product you have selected 6 1 Summary The following boxes are displayed Company details of the company name address identifier Products requested products ordered this company DRA rating credit opinion rating of the company Renewal ability to delete debtors from the portfolio from the renewal date of the contract Customer details your user fields for the company Actions To access a product click on the product name either from the menu on the left or in the box Product s Requested 6 2 rating Limit Credit Limit 6 2
99. reate company which can be found at the bottom of the screen or in the Search Action box This will open a new screen that will allow you to create the company in our database Or you may try searching the company with different criteria by going back on the search page using the link Update current search that is available in the Search Action box 4 4 1 The multi contract search From the result screen you can access the multi contract search This search allows you to view current products on the company sought for all contracts attached to your subscription 4 5 Creation of a Company This screen will appear after having clicked on the Create company link from the search results screen On this page you can enter the details of the company that you could not find in our database 4 5 1 Entering data The following fields are required for us to undertake the research Country Company name Town Address Postcode To enable us to process your request efficiently it is highly recommended that you also provide telephone number The fax number The legal identifier 18 After having entered the information click on Next to order the required product You must request a product in order for the company to be created 4 5 2 Product request The Company details screen displays the information you have just entered and allows you to order one of the following pr
100. rough the Messages screen 6 5 3 View the rating credit opinion If an rating credit opinion is requested on a company rating is displayed on the following screens Portfolio the Position column Company details the Product s requested box and in rating credit opinion box rating credit opinion details you will find the status the decision date the effective date and the end date as well as the request identifier the rating notation the amount corresponding to the rating notation and the customer reference 6 5 4 rating credit opinion with monitoring Depending on your contract with Coface you may have the option to monitor the rating credit opinion of a company You will then receive any updates to the ratings through the Messages screen new ratings are automatically updated in your portfolio It is also possible to stop and restart the monitoring of the rating at any time by using the options provided in the Actions on Product box 6 6 Customised Credit Opinion This product is available subject to your contract It allows you to obtain an opinion on a specific amount that is above the value of the rating credit opinion This function is available for all the companies with an rating credit opinion and is monitored constantly by our underwriters 6 6 1 Request a customised credit opinion To request a customised credit opinion click on the Cu
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102. sation of business the intervention is required by default and can not be changed The status values must be declared in a property file or nomenclature For some profiles the legal agent name must be displayed with the message Please proceed to the directly at the legal agent 12 4 8 Invoices input In this step you can enter the invoices for which you want to declare a NOA The following fields are mandatory for each line created 53 Invoice type Invoice number Invoice date Scheduled invoice payment Currency Net Amount Taxes On an additional NOA and for the invoices section the data previously entered in the initial and anterior additional NOAs appear in the screen as read only fields 12 4 8 1 Invoice type The values available in the dropdown list Invoice are Invoice Balance on invoice Agios Bank charges IR Default interest 12 4 8 2 Invoice number An invoice number is unique the same invoice number can not appear twice in a same NOA case 12 4 8 3 Invoice dates The invoice date can be posterior to the current date The due date can not be anterior to the invoice date 12 4 8 4 Currency By default the amounts currency is the default currency of the contract but all the currencies are available in the NOA declaration You can then enter your invoices and or payment with a currency different from the one set by default in your contra
103. step is mandatory before saving or submitting the declaration form 18 4 5 Save the declaration You can save the declaration at any time and resume it later This action triggers the status Saved which is displayed both in the List of Declarations and in the declaration form 18 4 6 Delete the declaration You can only delete declarations under creation or declarations that have been saved but not yet submitted The status in the list of declarations will then change from Saved back to New 77 18 5 Modify Turnover Declaration If this option is available a submitted declaration can then be modified by creating and submitting an Additional Declaration Additional declarations can be created only after submission of the original declaration or another additional declaration The additional declaration will generate a copy of the original declaration or the latest additional declaration With an Additional declaration you can modify the submitter details the discretionary zone option and the declared amounts Additional countries can also be added and those already declared can be deleted Only one additional declaration can be created and saved at a time The number of additional declarations that can be created is not limited however within a time frame of 15 days after the initial declaration date Beyond this date no modification of the Turnover Declaration is possible in Cofanet 78 19 TURNOVER DECLARATION
104. stomised Credit Opinion link displayed in the menu on the left Once on the product details page click on the link Request a Customised Credit Opinion available in the Actions on Product box You will then be asked to enter the amount and the customer reference if any Click on the Validate button to submit your request 31 Your request will then be sent through to our underwriting department and you will be notified of the result once the decision has been made 6 6 2 View the customised credit opinion If a customised credit opinion is requested a company the credit opinion is displayed the following screens Portfolio the Position column Company details in the Product s Requested box Customised credit opinion details you will find the status the request identifier the decision date effective date and end date the amount requested the amount agreed and the customer reference 6 7 Business Report 6 7 1 Order a report From the company details screen a link CreditAlliance Report is available from the menu on the left If you click on this link you will access the page allowing you to order a report The report may be available immediately or a fresh investigation may be required In both cases you will need to select a language and a format for the report Click on the Order link in the Actions on Product box to submit your order Where a fresh in
105. t depends on your contract This product is available from the company details screen by clicking on the Express Credit Limit link displayed in the menu on the left The actions available for this product accessible from the Actions on product box are Request an express credit limit only available if no other limit already exists on the selected company Transform into an rating limit available on agreed or refused limits Delete express credit limit available only on agreed limits The history of the limits is accessible from the section action on products Note if an express credit limit has been refused you will not be able to reapply until a year later 6 5 rating Credit Opinion 6 5 1 Description of the rating credit opinion Coface s rating solution is the first worldwide information rating and insurance system for commercial risk The rating credit opinion offers an immediate evaluation of the risks associated with the non payment of trade debt 5 levels of rating evaluate reliable companies and inform you of the level of exposure that could be accepted on a particular company The values corresponding to the ratings are defined in your contract and may be accessible in the contract details option of the contract menu providing that this feature has been activated for your account rating is designed to evaluate a company s ability to repay its commercial debt It gives a very clear
106. the Filter button 8 2 5 Filter by contract there is more than one contract attached to your user code it is possible to display the messages corresponding to just one contract All you have to do is select a contract from the drop down list and click on the Filter button 8 2 6 Filter by country Just select a country from the drop down list and click on the Filter button in order to see the list of messages on companies that belong to that country 8 2 7 Filter by legal Id This option allows you to find a message on a specific company Select a country from the drop down list Enter the value for the default legal Identifier displayed click on the Filter button 8 2 8 Filter by customer reference Just select your client reference for the company you are looking for from the drop down list and click on 37 the Filter button in order to see the message that belong to that company 8 3 Actions on the list of messages The actions available from the messages screen are as follows Print Export to PDF all messages Print Export to PDF selected messages Delete message s Export all messages to XLS Access to contextual help this feature 8 4 Message detail By clicking on the company name of the debtor from the list of messages you are redirected to the company detail of the debtor If the message does not concern the selected contract you may choose be switc
107. the Bulk Action feature BPO 11 4 1 Standard Export Template The user can update an export template already defined by default in order to improve it or modify it according to his needs The selected data can be added or removed from these templates but their name description and type can not be changed Only the default templates associated with the commercial offer of the current selected contract are displayed The default templates can not be deleted 11 4 2 Specific export templates for Bulk Action feature BPO These specific templates allow generating an export file that can be reused for the bulk action feature It is generated respecting the rules of the Bulk Action functionality e g display format For these specific templates the criteria can not be changed One template is proposed for each type of import Add number of companies by Easy Number Easy Customer reference amount of outstanding Delete by number of companies Easy Easy Number Add Company by identifying legal Country code Legal identifier code legal identifier value customer reference outstanding amount Import Product Country code number Easy Legal identifier code legal identifier value reference client requested product action upon request amount outstanding amount transaction number date of effect The code and the value of the legal identifier are optional if the Easy number is filled These columns are empty if the Easy number
108. u can request an increase by applying for a credit limit for a higher amount TopLiner Limit The TopLiner product is proposed when there is a refused cancelled or reduced Credit Limit Depending on your contract rights Modify an existing limit You can modify your cover at any time for example by requesting a higher limit 1 2 2 Information products These products allow you to request rating Credit Opinion You can request the rating credit opinion for one of your trading partners prospect client supplier etc This credit opinion will give you an indication of a company s creditworthiness it can be monitored or not monitored depending on your contract Customised Credit Opinion You may request a customised credit opinion for a specific amount CreditAlliance Business Report A CreditAlliance business report is an original report which means that it is delivered to you exactly in the way it is produced by the local source without any changes in the presentation and with all the original data economic financial historic etc Debtor Risk Assessment DRA The Debtor Risk Assessment aims at evaluating the individual credit risk of a company It captures various risk analysis factors such as financial strength profitability solvency ratio environmental factors company management etc The scale of Debtor risk assessment goes from 0 defaulting companies to 10 best assessment possible Debtor risk assessme
109. ure the end date is not anterior to the current day and that the start date is not too far in the future otherwise your export will never run 8 Select the output format a Aggregate delivery 1 line per product For example if a company the portfolio has 3 products they will be 3 separate lines in the export file b Aggregate company 1 line per company 9 Click on Save and Start Note you can created up to 10 scenarios 11 5 2 Modify a scenario To modify an existing regular scenario click on the name of the regular scenario that you wish to update Follow the same procedure described in the previous chapter 11 5 3 Delete a scenario To delete a scenario from the list of scenarios check the box next to the scenario name you want to delete and click on the Delete link available in the Actions box 46 12 OVERDUE ACCOUNTS The Notification of Overdue Account NOA is a product managed by the client when a debtor does not pay his invoices partially or totally In this case the Cofanet user indicates the invoices unpaid by the debtor creating a new NOA via Cofanet A NOA may trigger a recovery action against the buyer This recovery action is explicitly requested by the client and is in most of cases optional A NOA can be linked to a customer with an insurance product ordered on the buyer or not with an identified buyer or not The NOA functionality is available if Your contract is signed of terminat
110. vestigation is required you have to select the delivery mode interface fax or e mail and the delivery speed optional customer reference As soon as the report is delivered you will be notified via to the Messages page of Cofanet 6 7 2 View a report the report is available the request date the reception date and the status of the report are displayed as well as its reference The options available when you are on the product details page are View the report Order a fresh investigation Consult the history of the report ordered 6 7 3 Export a report in PDF format Once the report is available you can choose to export it in a PDF format by clicking on the link provided You will need the software Acrobat Reader if you want to view the report exported 6 7 4 Delete a report If you do not want to keep the report in the portfolio you can click on the link Delete report provided This will remove the company from the portfolio if there are no other products on the company 6 8 DRA Debtor Risk Assessment The DRA measures the probability that a company will default over a 12 month period It predicts the likelihood of the business having difficulty surviving as a trading entity All relevant factors are condensed into an objective and powerful DRA 32 The DRA is the combination of proven statistical methods as well as input from a risk analysts and field investigators The DRA is automatically updated as
111. your and submit it by clicking the Submit button The button only appears if the user has at least Entered an invoice or a payment Asked for intervention If you do not enter one of this information the following warning message appears To be allowed to finalize this declaration you have to meet at least one of the above requirements add an invoice add a payment or request an intervention 12 4 13 Back to summary link NOA discarding If you not want to save the data you are entering you can click on the back to summary link This action displays a popup asking the confirmation of discard You are about to cancel the current declaration all unsaved data will be lost Do you confirm If you click on Yes you go back to the NOA summary view If you click on No you go back to the NOA creation screen 12 5 NOA Bulk import 12 5 1 Invoices Import You can import invoices from the invoices template available the actions box The number of invoices cannot exceed 100 12 5 1 1 Invoices Template The template is available on a new claim case or an additional one Portfolio List of companies Company details Notification of Overdue Account 5 Details New claim case Invoices template Payments template PROTECTION Reference Request Cover Express Credit Limit Notification date 201 Notification of Overdue Account Fxtensinn n

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