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Quick Start & Troubleshooting Guide

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1. Apolication Ses Toots for Windows 7607620000 3 Select the updates you wish to download and then install them O Note We recommend that you use this tool on a regular basis Your Computer s Documentation User s Guide Packard Bell InfoCentre This guide is not the only reference for information about your computer nfoCentre your electronic user s guide contains information for your computer giving you the help you need directly on your screen You need to update this electronic user s guide in order to have specific information for the computer you have purchased To open nfoCentre double click on the User s Guide Packard Bell InfoCentre icon on the desktop or click on Start O gt All Programs gt Packard Bell Security amp Support gt Packard Bell InfoCentre Computer Basics 23 2 08 8 D My Computer Accessories Tutorials Internet Guides Select a category Please chck on the Check for Updates bution below to add specific information about your computer and ensure all the latest articles are User s Guide Packard Bell infoCentre To update the contents of the User s Guide you will need an internet connection simply click on the Check for updates button on the InfoCentre welcome page see image above The updates will be downloaded from Packard Bell and automatically installed on your computer Your updated version of InfoCentre will contain detailed specific information on yo
2. Setup my PC To make it easy Packard Bell has gathered all important setup steps into one application called Setup my PC The Setup my PC application will auto matically start when you first turn on your computer A wizard will guide you through the steps to install your Internet access antivirus software telephone sii eens Sn AEA to enhance your computing experienc and gaming programs Recovery Backup Creator and Each ep cn be eae independent print your PC Identity Card Simply select the items Execute the steps you skipped last time you wish to install and follow the prompts Note The number of options may differ accord ing to your computer model and region Caution Even if you do not use Setup my PC aap you should use the Recovery Backup Creator as early as possible Setup my PG Packard Bell amp Norton Internet Security Identity Card Packard Bell Recovery Backup Creator The recovery backup creator Recovery DVD Creator or Recovery Disk Creator allows you to make a safe copy of the recovery data stored on your hard disk drive 20 Quick Start amp Troubleshooting Guide Note Certain computers are provided with Recovery DVDs instead of the recovery data on the compu ters hard disk drive In this case the Recovery DVD Creator program is not required See page 52 for information on using the Recovery DVDs f your computer was not originally equipped with a DVD writer and
3. Click on Safely remove USB Mass Storage Device Wait until a Safe to Remove Hardware message is displayed S E Safely Remove Hardware KR Ww Mm Remove the card Optical Drives An optical drive is able to read from or write to a variety of CD or DVD discs e g Audio CD CD ROM DVD Read only ROM drives Some optical drives are only able to read information from a disc they cannot be used to store new infor mation These drives can be used to watch films install programs and read data such as photos or music Recordable R or Re Writable RW Drives In addition to reading data from compatible discs the optical drive s provided with your computer may be able to write or burn information to appropriate discs You can use these drives to duplicate your CDs create your own music compilations digital photo albums or keep a safe copy of your valuable data Disc recording software must be used to write information to recordable discs Note Before copying a CD make sure that its content is not protected by Trademarks and Copyrights and that you are authorised to replicate it In most countries you are allowed to make an archival backup of sottware or copy music for your own personal use Disc Compatibility for Recordable Drives e DVD RW Writer DVD RW drives or DVD Dual drives can write to recordable CDs recordable DVDs Jor ct e Double Layer DVD RW Writer Double Layer DVD RW drives or DVD R9 DL d
4. Note You may also put your computer into sleep mode without going to the Windows Start menu Simply close all your applications and press the power button Turning your Computer OFF Make sure all applications are closed before you turn off your computer Turning off your computer will ensure that a data is saved and it will use as little power as possible there may be a small power drain to charge batteries however your computer will take longer to start Switch User Control Panel Log Off Lock Default Programs Restart Help and Support creep Shut Down 3 Once the computer has shut down switch OFF all external devices such as a monitor if they have a power button Forced Shutdown If your computer doesn t respond then try using the 7ask Manager Lao eet This utility provides information about your system s performance Ee and displays details about programs and processes running on your computer ra pe Page d accueil de Mozilla Firefox Mozilla Firefox Running W Untitled Paint Running To do so press the Ctrl Alt Del keys simultaneously and select Start Task Manager in the pop up menu Click on the Applications tab select the task that you want to end and click on End Task Warning f your computer still does not respond press the computer power button to turn your computer off Keep this button pressed until all of the LEDs tur
5. Product shall mean Packard Bell branded hardware computer and or monitor including peripherals or con sumable items or software which are delivered with the Product in the factory packaging Peripheral shall mean any hardware device other than processor or memory connected to the computer op tical drive hard disk keyboard monitor mouse speakers printer scanner etc and included with the Product in the factory packaging Consumable shall mean any supplementary item delivered with the product to be used with the Product ear phones cables remote control etc Software shall mean a Software program that is pre installed on the Product or delivered with the Product in the factory packaging Warranty shall mean the warranty applicable by law in the country of purchase of the Product or the contrac tual warranty You are entitled to as a result of the purchase of the Product Warranty Period shall mean the period during which you are entitled to the application of the Warranty on the Product The Warranty Period starts from the date of purchase or delivery of the Product Service amp Support or Customer Contact Center or CCC shall mean the Packard Bell technical assistance and service provided by its technician or technical representative and the Packard Bell call centre that is acces sible to You Country shall mean the country of purchase of the Product by
6. h splitter cable to connect both ports to an aerial O Note The TV tuner must be compatible with signals in your area Other Features Bum Remote Control Receiver The remote control receiver Commercial IR allows you to control the r media functions of your computer from a distance when used with a compatible remote control optional Caution The sensor is not an full IR port and can only receive signals from a remote control It cannot be used to communicate with a mobile telephone Turning your Computer ON or OFF Turning your Computer ON 1 First switch ON any devices connected to your computer including a monitor by pressing the main power button on these devices 2 Then switch ON your computer by pressing the main power button Computer Basics 11 To share the family computer and have your own system settings every time you turn on the computer you can set up accounts for each user You can access and modify your accounts at any time by clicking on Start O gt Control Panel gt User Accounts To learn more about user 2 account management please see the section User Account Control on page 37 Sleep mode Click on the Sleep button to save your session and put the computer in a low power state so that you may quickly resume working see the Power Options section on page 13 for details Switch User Control Panel Log Off Default Programs Ger Restart Help and Support Sleep Shut Down
7. Click on Tools and Check Now in the Error checking field 3 Tick Automatically fix file system errors in the options area If you tick Scan for and attempt recovery of bad sectors your computer will carry out the physical error checking for a few minutes and will need to restart Click on Start to proceed Disk Cleanup The Disk Cleanup Wizard helps free up space on your hard drive It searches your drive and displays unused files such as temporary E Internet files files in the Recycle Bin and other temporary files that you can safely delete A Files to delete 1 Click on Start gt Computer Right click on the HDD icon EAF Dovrioaded Progam Fies and select Properties a sust 2 Select the General tab and click on Disk Cleanup E E Recycle Bin 625 bytes 3 Tick each category in the Files to delete area you wish to delete moins se and click on OK Total amount of disk space you gain 3 10 MB Description Downloaded Program Files are ActiveX controls and Java applets downloaded automatically from the Intemet when you view certain pages They are temporarily stored in the Downloaded Program Files folder on your hard disk How does Disk Cleanup work 28 Quick Start amp Troubleshooting Guide Disk Detragmenter With the creation and deletion of files over time scattering occurs all over the hard disk area and affect performance The Disk Defragmenter helps you rearrange the i
8. b Restart the computer This will reset all connections 5 The modem does not work at all Run Smart Restore to easily reset and reinstall the faulty drivers see page 52 You are using DSL or cable connection 1 Your DSL connection has not been activated Your ISP must contact your local telephone operator to activate DSL access on your line This may take several weeks To enquire about your connection please contact your ISP 2 Your DSL modem is not picking up the line a Check all cable connections e g plugs sockets filters b Disconnect your modem and plug in a telephone to check the integrity of your telephone line If you can hear a normal dialling tone on the phone then your modem or cable may be defective 3 Your modem is defective Check the status lights on your modem and refer to manufacturer s documentation If the problem persists and the connection has been previously working then contact your ISP When Surting the Internet You Get an Error Message 1 You are not connected a Look at the lower right part of the Notification Area E BE b If you cannot see the two small computers vm Gen right click on the Task Bar at the bot pes tom of your screen and choose Properties click on scene ii the Notification Area tab place a tick in the box in pa front of Network pone 2 A connection to the remote site cannot be established Try again later or check with your ISP whether the servi
9. was already present then a new backup folder will include a number e g backup 000 Click on Start O gt Computer and double click on the HDD C drive icon If you need to find files from installed programs they may be found in the application folder in HDD C gt Program Files If you cannot find a file click on Start gt Search and enter some information about the file Once you have checked your files you may reinstall software titles you wish to use and remove folders for applications you no longer wish to use Note Do not delete folders for software that you did not originally install yourself they may contain important Windows files Ifyou are able to identity un needed files we recommend you move them to a backup disk before delet ing them permanently Recovering tiles from a second hard disk drive Files on a second hard disk drive are not removed Click on Start O gt Computer to open Windows Explorer and access the second hard disk drive normally DATA D Helodesk 55 PACKARD BELL LIMITED WARRANTY 1 DEFINITIONS Packard Bell shall mean the Packard Bell sales office of the country in which the Packard Bell Product has been purchased or if there is no Packard Bell sales office in this country Packard Bell B V Jonkerbosplein 52 6534 AB Nijmegen The Netherlands Customer or You shall mean the end user or the purchaser of the Packard Bell product
10. Internet Explorer and take the Internet Explorer Tour You may also press F1 on your keyboard 2 Reduce maximize or close the window 3 Address bar Type in an Internet address ex www packardbell com and press the Enter key on your key board this will take you directly to the address you typed 4 Instant Search Box Search the web without having to open a search provider page You can customize your search by setting your favorite search provider as the default Use the dropdown list to choose a pro vider 5 Back and Forward buttons go back one page or forward one page while you are browsing 6 Tabs View multiple sites in a single browser window by switching from one site to another through tabs at the top of the browser frame 7 Quick tabs Select and navigate through open tabs by displaying thumbnails of them all in a single win dow 8 Favourites Center Manage your favourite websites your browsing history and your RSS Feed subscrip tions in just a few clicks 9 RSS feeds allow you to keep up with your favourite websites in an automated manner An illuminated icon on the toolbar indicates that the site offers a feed to which you can subscribe in order to be notified when content is updated Your browser delivers the information to your Favourites Center Now you can read news headlines sports scores etc as soon as they arrive Caution Internet Explorer includes a Phishing Filter that warns you about and helps to prote
11. Smart Restore proposes the Create my Recovery disk option instead of the Recovery DVD Creator then you may copy the recovery data to an external USB hard disk drive Please read carefully before using the recovery backup creator Y The recovery data contains all the programs that were originally supplied with your computer including your operating system No separate copies of the Windows discs and Microsoft utilities are provided Y The Recovery DVDs that you create will only contain the software that was originally on the hard disk of your computer when it left the factory Your personal files and other software that you have installed will not be copied Y This operation takes time During the whole process do not shut down the computer or run any other programs Y Should a power failure occur while you are creating your recovery disk please restart the recovery backup creator at the earliest opportunity If you are creating Recovery DVDs you will need Y At least one blank recordable DVD do not use rewritable DVDs Y ACD marker pen to label your discs Do not use stickers on the disc faces lf you are creating a Recovery Disk you will need Y An external USB hard disk drive capable of holding at least 8GB exact size needed depends on your com puter s configuration Y Certain external disks are not compatible with the recovery process Once created always test the disk to check compatibility with the recove
12. Wireless networks A wireless LAN or WLAN is a wireless local area network which may link two or more computers without using wires Setting up a wireless network is easy and allows you to share files peripheral devices and an Internet connection O Note More detailed information is available in the InfoCentre wireless networks tutorial What are Benefits of a Wireless Network Mobility Wireless LAN systems allow allows you and other user s of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an internet connection with other computers in your home Installation Speed and Simplicity Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceilings Components ofa Wireless LAN To set up your Wireless network at home you need to have the following Access po nt router Access points routers are two way transceivers that broadcast data into the surrounding environment Access points act as a mediator between wired and wireless network Most routers have a built in DSL modem that will allow you access to a high speed DSL internet connection The ISP Internet Service Provider you have chosen normally supplies a modem router with the subscription to their services Read carefully the documentation supplied with your Access point router for detailed setup instructions Network Cable R 45 A network c
13. You Warranty amp Service Sheet shall mean the document that may be supplied in the factory packaging on which You may find additional information on the Warranty that you may be entitled to 2 HOW TO ACTIVATE THE PACKARD BELL WARRANTY Packard Bell understands your needs for product excellence as well as Service amp Support In order to supply the best Service amp Support when necessary Packard Bell recommends You to activate the applicable Warranty as soon as Your Product is installed This Warranty is subject to the registration of the Product via the on line registration software wherever available The Customer will provide Packard Bell with the correct date of purchase in order to obtain the Warranty Period In case of doubt the Customer will provide Packard Bell with a copy of the proof of purchase invoice or delivery note Packard Bell will keep a record of all registrations of personal data in order to provide appropriate Service amp Support and adequate assistance to You during the Warranty Period Packard Bell will protect this personal data to its best effort and may transfer this personal data to third party in order to ensure Service amp Support is carried out Packard Bell will handle all personal data according to the applicable data protection laws 3 WARRANTY COVERAGE Packard Bell warrants that the Product and the Software are free from defect in material and workmanship for the Warranty Period set out
14. automatically locates all your pictures even the ones you forgot you had and sorts them into visual albums organised by date with folder names you know You can drag and drop to arrange your albums and make labels to create new groups Picasa also makes advanced editing simple by putting one click fixes and powerful effects at your fingertips You can find Picasa in the list of installed programs click on Start O gt All Programs gt Packard Bell Photo Video gt Picasa O Note To learn more about Google products and features visit www google com Packard Bell Website To get you started why not visit our website www packardbell com Click on Select your country on the top of the page Packard Bell is dedicated to provide you with on going personalised support Check out our Support section to get help tailored to your needs Y The dentification section can recognize your computer serial number and instantly give you all informa tion specific to your computer Y The Troubleshooter can help you find solutions in case you have a problem with your computer may not be available in all countries Y Enter keywords in the Search box and find all the support articles related to your search Y Enter the Downloads area to search for and download driver updates for your computer as well as patches and upgrades for programs and firmware Y Share your experiences with other Packard Bell users and find help in the User Foru
15. below or in the Warranty amp Service Sheet if supplied Packard Bell guarantees that the Product is free of viruses or other pre programmed devices with similar effect at the moment of first use only Please note that peripherals accessories and consumable items may have a different Warranty Period as set out in these Warranty conditions or Your Warranty amp Service Sheet if supplied This warranty is limited to the replacement of the Product or part recognised as defective with an identical or compa rable Product or part new or equivalent to new This warranty covers the repair parts and labour included or exchange as set out below during the Warranty Period Any items missing from the original packaging of the Product must be reported to Service amp Support within 90 days from the date of purchase No missing items can be provided free of charge after this period as the Customer is consid ered to have accepted the Product as delivered To report any missing items please contact the relevant support number that you can find in section 9 or on the Warranty amp Service Sheet if supplied Software Warranty only applies to Software that was originally supplied with the Product It does not provide the Customer with Software usage support Any other Software e g games is subject to the third party licence and warranty conditions 56 Quick Start amp Troubleshooting Guide Specifically for batteries Disposable batteries th
16. computer does not function correctly after you have installed new programs try uninstalling them 1 For software that was originally provided with your computer click on Start O gt All Programs gt Packard Bell Security amp Support gt Smart Restore 2 For any additional software click on Start O gt Control Panel gt Programs and Features Y Go back to previous restore point with Windows System Restore see page 30 Y Disconnect or remove additional devices Please read Removing additional external devices and Removing additional internal hardware on page 40 Y Use the Packard Bell Troubleshooter on the Packard Bell Support Website Our online Troubleshooter http troubleshooter packardbell com is an easy to use tool that provides quick access to troubleshooting solutions Answer a few questions and our smart engine will help you with the right solution 4 THE WINDOWS DESKTOP DISPLAYS BUT THE OPERATING SYSTEM IS NOT STABLE Even when your computer starts successfully you cannot go further and use your programs correctly Ask yourself the following questions and try to find the solution to your problem with the answers proposed Y Did you install new programs Installing new software may cause conflict with your existing software If your computer does not function correctly after you have installed new programs try to uninstall them 1 For software that was originally provided with your Packard Bell co
17. connect to their services again 2 You entered an incorrect user name and or password a Check your user ID and password Re type them if necessary b Check exact spelling upper and lower case or any punctuation c Check the login and setup information given to you by your ISP 3 The server you are trying to connect to is out of order Check with your ISP whether the service is available 4 Your Internet settings browser e mail or connection may have been changed When you subscribe your ISP usually provides connection details user name password server phone number e mail address etc Check these details and restore your Internet settings following the procedure given by your ISP 5 Your account with your Internet Service Provider has been terminated or your ISP server is unavaila ble Contact your ISP and check the access conditions to their Internet server 6 You have moved and your dialling location has changed a pont and Moda See a Change your settings by clicking on Start O gt Con Daina Rules Modems Advanced trol Panel gt Phone and Modem Options CH The list below displays the locations you have specified Select the b Select the Dialing Rules tab and click on the Edit button PIO c Specify your new location and click on OK Gert SS 7 You have used the Recovery Program fo My Location a If you subscribed to one of the ISPs offered by Packard Bell try reinstalling the Inte
18. from the wrong hands Strong passwords have eight characters or more and use a combination of letters numbers and symbols e g Avoid using any of the following as your password your login name anything based on your personal information such as your last name and words that can be found in the dictionary Try to select especially strong unique passwords for protecting activities like online banking Y Keep your passwords in a safe place and try not to use the same password for every service you use online Y Change passwords on a regular basis at least every 90 days This can limit the damage caused by some one who has already gained access to your account If you notice something suspicious with one of your online accounts one of the first steps you can take is to change your password 4 Protect your personal information Exercise caution when sharing personal information such as your name home address phone number and email address online To take advantage of many online services you will inevitably have to provide personal information in order to handle billing and shipping of purchased goods Since not divulging any personal information is rarely possible the following list contains some advice for how to share personal information safely online Y Keep an eye out for phony email messages Things that indicate a message may be fraudulent are misspell ings poor grammar odd phrasings Web site addresses with strange
19. hours Monday Friday from 8 am 5 pm Denmark mW arrant Support Eet 69918043 cost variable from the caller location provider Business hours Monday Friday from 9 am 6 pm Norway The first 90 days after purchase noia 21554635 cost variable from the caller location provider EE 820 19 009 NOK 9 50 min Business hours Monday Friday from 9 am 6 pm Sweden leste OO days alter HEET 0771 45 48 98 national call rate Ee 0900 100 1265 SEK 9 90 min Business hours Monday Friday from 9 am 6 pm Finland as A A 0942599539 cost variable from the caller location provider Business hours Monday Friday from 9 am 5 30 pm All other countries Please contact the store where you have purchased the Product for more details about the warranty of Your Product 10 SERVICE amp SUPPORT INTERVENTION If to the sole opinion of the Customer Contact Center representative intervention is required Packard Bell will according to the CCC representative decision repair or replace the Product PROVIDED THAT You have followed all procedures set out in this Limited Warranty You have removed all non Packard Bell software or hardware components You have removed the BIOS password if any before the intervention The CCC representative will explain to the Customer what procedure to follow to obtain Service amp Support If You or an authorised representative are not at the agreed location at the time and date of an app
20. multiple computers Other forms of nuisance such as Trojan horses worms or spam can infect your computer in various ways using up resources or clogging up a network Note Packard Bell guarantees that your computer was 100 virus free at the time of purchase and does not cover damages due to viruses What is Soyware Spyware refers to generally unwanted programs that are downloaded onto your computer while connected to the Internet often without you knowing it Once it has infected your computer it can snoop on your browsing activity collect personal information cause pop up ads to appear or even change the configuration of your computer Spyware consumes resources on your computer it can slow down your Internet connection or entire computer system and even cause crashes 32 Quick Start amp Troubleshooting Guide Spyware is sometimes used by unscrupulous companies to monitor and track the sites you visit on the Internet so as to determine your web surfing habits and display targeted pop up ads on your screen However some kinds of spyware go beyond simple tracking and actually monitor keystrokes and capture passwords and other functions which pose a definite security risk What iis Malware Malicious software also known as malware is software designed to deliberately harm your computer For example viruses worms and Trojan horses are malicious software To help protect your computer against malware make sure it is using
21. necessary The Master DVD that is created will be used with utilities such as SmartRestore or the Recovery Program Press Start to continue or Exit to return to the Windows desktop ao Simtype DVDRW SOSW 335 v o7 Created 0 2 Label your Recovery DVD Recovery DVD 1 2 etc Use a CD marker pen to write on the disc s label side Do not use stickers on the disc faces 3 Store your Recovery DVDs in a safe place They contain the recovery data of your computer Please refer to the Packard Bell Recovery Program section page 52 if you need to use your recovery data Creating a Recovery Disk 1 Select Copy backup data to USB disk 2 Click on a disk or partition that will be used to store the recovery data and click on Ok a disk may be divided into one or more partitions 3 The program will check that there is enough space available on the selected disk If there is not enough space either remove some files from the disk or use a disk with a higher capacity 4 Remove the disk from your computer using the remove hardware icon in the notification area and label it Recovery Backup 5 Store the disk in a safe place It contains the recovery data of your computer Please refer to the Packard Bell Recovery Program section page 52 if you need to use your recovery data Test the Recovery Disk As there are a wide variety of external disks you should always test the Recovery Disk to ensure it is compatible with the recovery proce
22. normally connect automatically as soon as you turn your computer on However if the cordless mouse and keyboard do not work after installation you should try to manually establish communication with the receiver Note The Keyboard Mouse and Receiver shown below may not be the same as the Keyboard Mouse supplied with your computer Check your InfoCentre documentation to see your Keyboard Mouse specifications if they are ditterent from those shown below 1 First check that the batteries for the keyboard and mouse are inserted correctly 2 Then identify the mouse e Press the connect button on the receiver A e Turn the mouse over e Use a thin object such as a pen tip to press the connect button on the mouse B 3 Wait 20 seconds 4 Identify the keyboard e Press the connect button on the receiver A e Turn the keyboard over e Use a thin object such as a pen tip to press the connect button on the keyboard C Computer Basics 5 Keyboard The Keyboard is used to enter text or commands The functions of the keys depend on the program you are using The keyboard displayed in this guide is just an example The layout of your keyboard may vary slightly For a full description of your keyboard please refer to InfoCentre O Packard Hell Numbers Used to enter numbers and special characters Press Shift simultaneously for characters on the top and press Ctrl Alt for characters on the right Ba
23. on the disc s icon and select Explore Double click on the Setup or Install icon and follow the on screen instructions 3 Uninstalling a program a Cat L gt Control gt rams and Features y 4 fl Search a Click on Start gt Control Panel gt Pro K 7 Emmer grams and Features Gs Uninstall or change a program S To uninstall a program select it from the list and then click Uninstall Change or a b Click on a program from the list ra ge or Repa Organize Views Uninstall Change 8 Mozilla Firefox 1 5 EF Realtek HD Audio V6 0 1 5317 50 Quick Start amp Troubleshooting Guide Hardware Before purchasing a new hardware device check that it can be used on your computer 1 Check your computer s specifications see page 50 2 Internal hardware component If you wish to install an internal hardware component it will be necessary to open your computer For best results an authorised service provider should perform such installation For further information on upgrading your system s Random Access Memory RAM or Processor CPU please refer to InfoCentre Note If installing an adapter card PCI or AGP please refer to the documentation provided with the card 3 External hardware device Installing a new hardware device such as a printer scanner joystick etc is not a complicated task Each type of device has its own installation specifications so please check t
24. packaging of the Product or have been purchased separately from the Product Problems are caused by hardware or software which have not been delivered in the factory packaging of the Product The original identification marks have been altered or removed from the Product Defects or failures are due to accident neglect or misuse failure of or defect in electrical power external elec trical circuitry unusual physical or electrical stress air conditioning or environmental controls the effects of weather influences the use of items not provided by Packard Bell Defects are caused by a virus or another pre programmed device with similar effect The Customer has forgotten lost or removed any password including BIOS password which provides him from having access to the Product The Customer any third party to Packard Bell or any third party to its authorised service provider has modified adjusted repaired serviced or installed the Product The use or installation of the Product is not in compliance with Packard Bell s documentation The Product defect is due to any reason which in Packard Belle sole discretion is not a result of a defect in ma terial or workmanship The Customer has not followed all procedures set out in this Limited Warranty 5 LIMITATION OF LIABILITY This Warranty replaces all other warranties whether express or implied including but not limited to implied warranty of mercha
25. restart your computer press the F11 key upon start up when the Packard Bell logo appears to start the Recovery Program 5 THE SCREEN DISPLAYS APPLICATIONS BUT THEY CRASH OR RUN ERRATICALLY When your programs run erratically there are good chances that your operating system may not be func tioning correctly Please also check the recommendations on the previous case page 42 if the steps below do not help solve your problem Helodesk 43 Y Close programs using Windows Task Manager If you cannot close your programs by clicking on the cross in the top right corner of the screen try using the Task Manager 1 Press the Ctrl Alt Del keys simultaneously or right click on an empty space on the taskbar and select Task Manager in the pop up menu 2 Select the failing program in the list and click on End Task Y Does this happen with only one application If you notice that a specific program does not work correctly try uninstalling and reinstalling it 1 For software that was originally provided with your computer click on Start O gt All Programs gt Packard Bell Security amp Support gt Smart Restore 2 For any additional software click on Start O gt Control Panel gt Programs and Features Y Are there updates available for the erratic application s If you do not notice improvement after reinstalling your program please check the software editor s Website for updates If the program
26. the drive tray c Wait for the disc drive s indicator light busy signal to stop flashing before you try to start the CD player program d Make sure that the disc s surface is clean and scratch free e Make sure the CD is not copy protected Some audio CDs include a copy protection mechanism to avoid illegal copying This mechanism prevents the CDs from being played or copied on a compu ter In this case playback is only possible on conventional CD or DVD players 46 Quick Start amp Troubleshooting Guide Internet In order to get the best possible Internet connection ensure that you Y Always connect to a grounded power socket a standard earthed 3 pin socket Y Connect your modem directly to the phone socket Y Avoid using telephone extension cables this degrades the signal quality Y In thunderstorm conditions make sure that you disconnect your modem from the telephone line and pull out the power cord from the power outlet You Cannot Connect to the Internet 1 Your account details have not been released yet a After you have just performed your online subscription with an Internet Service Provider ISP it is recommended that you restart your computer to complete the Internet setup process b The first time you use your Internet connection your account may not be accepted immediately Certain ISPs require a short setup period to process your account details Please wait 30 minutes before you try to
27. your hard drive Packard Bell recommends you create the recovery DVDs before you start to work with your new computer see page 20 for details Packard Bell Updator To ensure that your computer has the latest updates for drivers and software please use the Packard Bell Updator program as soon as you have configured an Internet connection see page 23 for details Packard Bell InfoCentre To discover more about your computer please make sure you check Packard Bell InfoCentre the electronic user s guide installed on your computer You need to update the guide at least once online see page 23 for details Packard Bell Website Remember to visit www packardbell com often Check out the Support section it contains our online Trou bleshooter up to date information help drivers and downloads Packard Bell Support Make sure you write down your computer serial number date and place of purchase and model name on the cover of this guide Also save your proof of purchase If you call us please write down any error message causing the problem and have the computer in front of you and switched on if possible Having these items to hand when contacting us will ensure better and quicker service Important Information 3 COMPUTER BASICS SAFETY AND COMFORT Safety Precautions Please follow the guidelines below to use your computer comfortably and to avoid health problems Computer Environment Make sure that the computer
28. 1 A OAA E 25 46 Ad OPO EEN 11 ET 26 B BACKS EE 13 A A 63 Batteries 57 63 aaa 41 54 A E E O 9 26 BOOU DIOCCSS aa 41 I KONNE S E EE EEA E 17 C CAMEO e 48 Elte a E NERA 4 61 Cleaning vonr Computer ac 4 Ce AA N E A EREET P TE 26 Computer environment eerca iaa 4 CONDE OOT eege 10 Control devices Leer 5 6 44 len E 5 44 45 COMVENO CICS ee ee 13 Hi 46 COPIE ie 2 Cordle EE ee 5 EH 7 D Device Wana E 43 tte RE 38 BE een ee 47 DISK Cle ats EE 28 Dik RE 29 BIEN 45 Documentation Packard Bell InfoCentre ooommomocccncnononos 23 Packard Bell Website risas 19 DOW OR A A S 20 Ee 8 Rard Disk DINE sta see HDD Memory card EE eege 8 Optical AVES dada 9 RE 15 48 IR Wee EE 11 E Electronic Program Guide occcccncnnncnnonoonnonsomos 25 A deeg deeg 49 A 63 BDU DS MAI 5 ERROR SE 28 ee EE 11 External hardware devices sccscscesescscscscecees A e EW Formatting a menory Card ou dd Eeleren HDD Hard Disk Drive ERCC SD ACO sce seas EE EE EE aaa EE ld ee Eed HODAC geet IEEE 1597 EE Mente alla Infrared receivef AAA EN ae Mee A NN Feuer te ra dicas Internal hardware EEN Internet WOTMCCHON r a ege A A Nermer Explorer ado 18 Internet Service Provider ll Plantas LA 5 6 44 Atal tite E Rer 6 LAN Local Nee e raras Last Known Good Conftouraton TCD SCH CC Me esa O T E Ene AVI eegen Maintenance HDD Managemen EE Recovery Backup Creator coooccccnoosmmm m gt o
29. IES Eege 38 ENEE 11 25 EE EE 11 U Uninstall das 9 Uninstaling sowa tiara 52 Update PRIUS OY NIE aai Ae 32 ehr ER Windows automatic updates 32 36 Upgrading RECI aida 14 O Eaa 13 Ee E 14 SE 10 User Account Controlados 37 User EE 23 V E ee EE 11 Volume CORTO Strada Geer 27 W NEE 14 40 56 CN RE 16 Windows EECHER 30 Usine VV INO OWS eseu eege 20 Windows automatic updates 32 36 Windows Oe EE 36 Windows Media Center 7 29 Windows Media Player 25 Windows Remote AssiStanCe ommmmmmmmmmmmomooo 37 Windows Security Center 32x33 Windows Delend EE 36
30. IMPORTANT READ CAREFULLY BEFORE INSTALLING THE SOFTWARE The following License Agreement applies to you This is a legal agreement between you either individual or an entity and Packard Bell B V By installing the software you are agreeing to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement promptly return your entire computer system the unopened software packet s if any as well as the accompanying terms including written materials or other container s in the place you obtained them for a full refund PACKARD BELL B V SOFTWARE LICENSE 1 Grant of License This Packard Bell B V License Agreement License permits you to use one copy of the specified version of the Packard Bell B V SOFTWARE identified above which may include at least one CD or DVD disc on any single computer provided the SOFTWARE is in use on only one computer at any time If you have multiple Licenses for the SOFTWARE then at any time you may have as many copies of the SOFTWARE in use as you have Licenses The SOFTWARE is in use on a computer when it is loaded into the temporary memory i e RAM or installed in the permanent memory e g hard disk CD and or DVD or other storage device of that computer except that a copy installed on a network server for the sole purpose of distribution of other computer is not in use If the anticipated number of users of the SOFTWARE will exceed the number of applicable Lic
31. Quick Start amp Troubleshooting Guide TABLE OF Important Information 3 Computer Basics Salen AMONG Ol Ol ud 4 Saler recado anonanse 4 Heath PreCd OMS is 4 Getting to Know your Computer 5 The Keyboard and Mouse 0006 5 Remote Control optional 1 Your Computer s Drives ccccceeees 8 Ports and Connectors ccccccccncncnnnnnns 10 Turning your Computer ON or OFF 11 Upgrading your Computet 13 Firststepson he Neblina 15 Gel EE e 15 Network connections omommmmmmo o 16 EE 17 Using Windows and your Software 20 Windows Welcome Centet 20 SOLU DMV add 20 Packard Bell Recovery Backup Creator 20 Packard Bell UPGator sn 23 Your Computer s Documentation 23 EES 24 CONTENTS Playing Multimedia Files Volume CORTOS E Helpdesk Dale COMP ULING e a a MVieINLEN ANCE ee EE Updates iia adi s DOCU od Windows Remote Assistance Diagnose amp RED Top Troubleshooting Cases Miscellaneous Troubleshooting Restoration and Necovem Packard Bell Smart Restore Packard Bell Recovery Program Packard Bell Limited Warranty 56 61 63 64 65 Regulatory Information Environment Software License Index Table of Contents 1 Copyright Notice Packard Bell Quick Start amp Troubleshooting Guide DT Copyright 2008 Pack
32. Tasks Cy Set up parental controls for any user Internet Explorer Security Settings Internet sites use small files called cookies to keep track of user preferences and information You can adjust your Internet browser s security settings to determine how much or how little information you are willing to accept from a Web site To access Internet Explorer security settings 1 In Internet Explorer click on Tools gt Internet Options 2 In the Privacy tab move the slider up or down to select a setting How do i know when my computer is at risk If the Security Center reports an alert or if your computer behaves erratically crashes unexpectedly or if some of your programs do not work correctly your computer may be infected by malicious software However do not blame any computer problem on a virus If you suspect your computer is infected the first thing to do is update if you have not already done so and run your antivirus and anti spyware software Windows Remote Assistance Remote Assistance allows a Windows Vista user to tempo rarily take over a remote Windows Vista computer over a network or the internet to resolve issues Remote Assistance makes it possible to diagnose and repair problems with a computer without personally visiting it You can access Remote Assistance by clicking on Start O gt Al Programs gt Maintenance gt Windows Remote Assistance Upon launching Remote Assistance you will see a scre
33. Windows Device Manager 1 Open the Device Manager Start O gt Control Panel gt Device Man ager This allows you to view the status of your hardware devices File Action View Help vun 0 as A A e9 m H S 2 If you see any or signs in front of a device name going back toa romero previous version of that driver may help Right click on your device and eerie select Properties 1 Display adapters H DVD CD ROM drives H Floppy disk drives eg Floppy drive controllers Hg IDE ATA ATAPI controllers 3 Click on the Driver tab and select Roll Back Driver e IEEE 1394 Bus host controllers H 2 Keyboards E D Mice and other pointing devices Monitors 1 E Network adapters H E Portable Devices Y Go back to previous restore point with System Restore System Restore monitors the changes to your computer and automatically creates restore points to revert to a previous time if necessary It can undo harmful changes to your computer and restore its settings and performance while saving your personal data files such as documents browsing history drawings favourites or e mails Please see page 42 for more details Y Perform a non destructive recovery Launch the Packard Bell Recovery Program in Smart Restore Click on Start O gt All Programs gt Packard Bell Security amp Support gt Smart Restore If your computer cannot display the Windows desktop
34. Y is away from direct sunlight and sources of heat Y is away from magnetic fields or any device generating static electricity Y is kept at least 30 centimetres away from a mobile phone Y is not in a dusty or damp environment Y is not placed on a carpet or any other surface that may have an electrical charge Cables Make sure that Y cables are not strained and that there is no risk of people walking or tripping over them Y other devices do not crush the cables Y power cords are connected to a grounded electrical outlet Y the power outlet is easily accessible and as close to the computer as possible do not overload it with too many adapters Cleaning your Computer Y Always unplug your computer from the power outlet before cleaning it Y do not use liquid or aerosol cleaners use a damp cloth instead Y never spray cleaning product directly on the screen Y if dust has accumulated inside your computer do not use a vacuum cleaner to remove it Y if you spill liquid on your computer or any device attached to it switch it off immediately unplug the power cord and make sure it is completely dry before switching it on again Wait overnight if necessary Health Precautions Y If you work or play for hours at a time then make sure you take regular breaks Look away from the com puter s screen once in a while Do not use your computer if you are tired To use your computer comfortabl
35. a next to the clock then you can click on the notification balloon or double click on the small Security Alert icon If the icon is hidden click on the arrow to show all the Notification Area icons Helodesk 35 KN Check your antispyware software status Windows Defender is out of date x Click this notification to fix the problem LT ae cal 07 50 The Security Center indicates the status and settings used for three of the most important applications that protect your computer Windows Firewall Windows Defender Windows Automatic Updates and the virus protection applications Windows Firewall Windows Defender and Windows Automatic Updates are provided by Microsoft as part of Windows The antivirus application varies according to the program installed on your computer ows Update Windows Firewall Windows Defender Internet Options Get the latest security and virus information online from Microsoft Change the way Security Center alerts me See also Backup and Restore Windows Updates Security essentials To help protect your computer make sure the four security essentials below are marked On or OK Using Windows Security Center On Y On e Check settings ko eil If you have an active Internet connection Windows can check for important updates for your computer and install them automatically These updates include security patches and program updates that can improve your computing exper
36. a network LAN or certain high speed Internet connections L Modem An internal fax data modem connects you to the Internet over a dial up connection A network port looks very similar to a modem port they are often situated near each other The network port is slightly larger than the modem port Warning In thunderstorm conditions make sure that you disconnect all your connection cables unplug the modem from the telephone line the TV port from the aerial socket and any network cable A lightning strike to nearby telephone lines or an aerial could damage your modem network or TV card or even your whole computer Please note that the product warranty does not apply if damage to your computer is the result of a lightning strike Expansion Forts adi USB Universal Serial Bus USB ports allow you to connect many peripheral devices to your computer for example keyboard printer scanner 10 Quick Start amp Troubleshooting Guide IEEE 1394 FireWire An IEEE 1394 port aka FireWire or i LINK allows you to connect high speed digital devices to your computer such as digital video cameras external hard disk drives or scanners 1394 asaya eSATA An eSATA port allows you to connect a compatible external storage device usually a hard disk drive with a high speed SATA connection Display and Audio Ports VGA Port Connect to a monitor with a VGA port The appropriate cable is usually included with the mon
37. able also called RJ45 cable is used to connect the host computer to the access point see illus tration below this type of cable may also be used to connect peripheral devices to the access point Wireless Adapter This is connected to the computer that you wish to connect to your network there are different types of wireless adapter available the most common are USB Wifi adapter Connects to a free USB port on your computer Wireless Expansion Card This card is installed inside your computer in an available expansion slot 16 Quick Start amp Troubleshooting Guide Diagram of a working network Access point router Desktop computer Modem Printer Portable computer PDA Smartphone Network cables RJ45 NX O U1 la WN Ad Hoc internet sharing The Internet Connection Sharing ICS feature of Microsoft Windows Vista allows you to share a single Internet connection with multiple computers Built in support for IEEE 802 11 wireless LANs WLANs allows you to create an ad hoc wireless network These two features can be used together to share a wired Internet connection with the members of an ad hoc wireless network This is the method of connection if you do not possess an Access Point router Turning On Off a WiFi Network Connection If your computer does not feature a WiFi button you may turn your wireless network on or off or control what is shared over the network with the network
38. ackard Bell Troubleshooter on the Packard Bell Support Website Our online Troubleshooter troubleshooter packardbell com is an easy to use tool that provides quick access to troubleshooting solutions Answer a few questions and our smart engine will help you with the right solution 3 THE SCREEN FREEZES WHEN THE WINDOWS LOGO DISPLAYS During the boot process Windows runs a number of checks If it detects incorrect settings damaged or missing software or hardware components the system will likely hang To fix this try to restart your computer using one of the options below Y Boot in Safe Mode to use basic files and drivers 1 Switch your computer and monitor on Helpdesk 41 2 When the Packard Bell logo appears press F5 on your keyboard for a few seconds If necessary press F8 to access the advanced startup options 3 Use the arrow keys to highlight Safe Mode and press Enter Y Start with the Last Known Good Configuration This option will restore the system settings that were in effect the last time the computer started successfully This may cause to lose data that you have entered after the last successful boot 1 Switch your computer and monitor on 2 When the Packard Bell logo appears press F5 on your keyboard for a few seconds If necessary press F8 to access the advanced startup options 3 Use the arrow keys to highlight Last Known Good Configuration and press Enter Y Uninstall software If your
39. acy policies on Web sites and in software It is important to understand how an organization might collect and use your personal information before you share it with them Y Guard your email address Spammers and phishers sometimes send millions of messages to email addresses that may or may not exist in hopes of finding a potential victim Responding to these messages or even downloading images ensures you will be added to their lists for more of the same messages in the future Also be careful when posting your email address online in newsgroups blogs or online communi ties 5 Online offers that look too good to be true usually are The old saying there s no such thing as a free lunch still rings true today Supposedly free software such as screen savers or smileys secret investment tricks sure to make you untold fortunes and contests that you ve surprisingly won without entering are the enticing hooks used by companies to grab your attention 34 Quick Start amp Troubleshooting Guide While you may not directly pay for the software or service with money the free software or service you asked for may have been bundled with advertising software adware that tracks your behavior and displays unwanted advertisements You may have to divulge personal information or purchase something else in order to claim your supposed content winnings If an offer looks so good it s hard to believe ask for someone else s opinion read the fine print o
40. allation poster and check if all your cables are connected correctly Always connect your monitor to the graphics card if present f one video port does not work then try the other The number of items available will depend on your computer s configuration Y Test the power cords 1 Unplug the power cord from your monitor 2 Unplug the power cord of the computer and plug it into the monitor and the other end to a working wall socket 3 Power on only the monitor and watch if the power LED of the monitor is lit Y Test the power socket 1 Plug any other electrical device on the wall socket and check if it works 2 If it does not your wall socket is probably faulty Y Try to reset your computer 1 Unplug the power cable from the wall socket and keep the power button pressed for at least ten sec onds 2 Then release it connect the power cable again and press the power button to turn on your computer Helodesk 39 Caution Before you connect or disconnect the power cord to the back of the computer please ensure that the power plug is disconnected from the wall outlet Y Disconnect or remove additional devices A faulty device can prevent the system from booting in some situations Removing additional external devices SUCh as a printer a scanner a modem etc 1 Disconnect all external devices from your computer except the monitor cable and the keyboard 2 Try to restart your computer and check if it wor
41. ard Bell B V All Rights Reserved No part of this manual may be reproduced or transmitted in any form or by any means whether electronic chemical manual or otherwise including but not limited to photocopying recording or information storage and retrieval systems for any purpose without prior written permission of Packard Bell B V Disclaimer Packard Bell B V specifically disclaims all warranties either express or implied including but not limited to implied warran ties of merchantability and fitness for a particular purpose with respect to this product and documentation Updates to soft ware and hardware components are made regularly Therefore some of the instructions specifications and pictures in this documentation may differ slightly from your particular situation All items described in this guide are for illustration purposes only and may not apply to your particular situation No legal rights or entitlements may be obtained from descriptions made in this manual Packard Bell B V reserves the right to revise or make changes or improvements to this product or documen tation at any time without obligation to notify any person of such revisions or improvements In no event shall Packard Bell B V be liable for any consequential or incidental damages including but not limited to loss of business profits or any other commercial damages arising out of the use of this product Trademark Microsoft and Windows Vista are registered trad
42. ard is not properly connected see your Installation Guide a Switch your computer OFF b Disconnect then reconnect the keyboard properly c Switch your computer ON 3 Your cordless keyboard is not properly connected a Check that the receiver is connected properly see page 5 b If your receiver uses a USB connector try to connect it to another port c Also check your batteries 44 Quick Start amp Troubleshooting Guide USB keyboard or mouse PS 2 keyboard or mouse My Mouse Does Not Work 1 Your mouse is not properly connected Follow the same procedure as for checking keyboard connection 2 The mouse needs to be cleaned Switch your computer OFF Turn the mouse upside down Open the underside of the mouse Extract the track ball from the mouse belly and clean it Gently clean the bearings in the track ball housing with a moist soft cloth If it needs further cleaning carefully remove any dirt that has accumulated on the bearings with a solid blunt object O Note Optical mice do not have a track ball and do not get as dirty as regular mice since they do not pick up as much dust 3 The controller properties may not be properly set up If the pointer moves with difficulty too quickly or too slowly or if Sor Pontes Porter Optons wee Hardware DONT double clicking does not work all the time try adjusting the prop a a ia erties of your controller Sd c
43. at may be included with the Product are not covered by any Warranty Specifically for monitors Monitors that are not included in the factory packaging are not covered by this Warranty Please refer to the warranty documentation included with your monitor or the store where you have purchased your monitor for details If a monitor is included in the factory packaging then you can find specific Warranty conditions in the Warranty docu mentation that is included with your monitor The Warranty Period for monitors that are included with the Product is outlined below Warranty Period If a Warranty amp Service Sheet is supplied with Your Product then the Warranty Period documented in the Warranty amp Service Sheet applies Computer ond nonor nC deth EE 1 one year TVET CG REES A IE AAA 1 one year meltudedconsumable EE 6 six months MEU EE EE 3 three months Whenever this is reasonable and at the sole discretion of Packard Bell or when this is mandatory by national consumer legislation of the Country Packard Bell may limit or extend the Warranty Period on the Product If the Customer requests Service amp Support in another country than the country of purchase and or when the Warranty Period on the Product is finished Service amp Support will be invoiced to the Consumer 4 WARRANTY EXCLUSIONS This Warranty does not apply when Defective accessories consumable items and or peripherals have not been delivered in the factory
44. back of your monitor and that the speaker power is on 3 The Windows main volume control needs adjusting a Click on the speaker icon on the right side of the Notification Area to make the volume con vi trol bar appear b If you cannot see this icon go to the Control Panel to display it c If this icon has disappeared click on the arrow in the Notification Area and then on the icon to display it to reduce clutter in the Notification Area icons that have not been used in a while are hidden 4 Your computer s volume control settings need adjusting a Double click on the speaker icon in the Notification Area b Adjust the Balance to make sure that sound comes from both speakers c Click and hold the slider to adjust the volume level d Make sure the Mute option is NOT checked e To display more volume controls click on Options gt Properties 5 Your sound hardware does not work properly a Check that your sound card is correctly configured Click on Start O gt Control Panel gt Sound In the Playback tab select an audio device and click on Properties to modify its settings b Run Smart Restore to easily uninstall and reinstall the faulty components drivers see page 52 6 Your computer will not play audio CDs a Make sure that your computer sound is set up properly see previous steps b Make sure that the disc s printed side is facing upward in the drive and that the disc is lying flat in
45. ce is available 3 A pop up message warns you that the page contains errors e g the page contains javascript errors Simply click on OK to close the message window 48 Quick Start amp Troubleshooting Guide You Cannot Send or Receive E mails 1 You are not connected To send and receive e mails you need to be connected to the Internet Look for the computer icons at the lower right part of the Notification Area Please see When surfing the Internet you get an error message page 48 2 Your ISP or that of your recipient is having technical difficulties Try again later or check with your ISP whether the service is available 3 Using several ISPs or e mail accounts can cause problems Check that you have selected the correct ISP for the account you are attempting to use 4 Your Internet account settings may have been changed a Disconnect from the Internet Close Windows Mail and any other applications b Check your connection details username password server phone number e mail address etc and restore your Internet settings following the procedure given by your ISP 5 You have sent a message but and get an error message in reply a Check the spelling of your recipient s e mail address b Check with your recipient that the e mail address is still valid Printer The guidelines below cover the most common types of problems encountered with printers Please read your printer s manual for specific instru
46. ck on Next e Welcome This program restores your computer should it develop a problem that A 8 A cannot be resolved with the steps described in the Quick Start and Follow the instructions in each window and select Troubleshooting Guide options that are appropriate to your situation The During the recovery process personal data may be deleted you will be notified if this will occur Packard Bell Recovery Program offers a choice of If you can start Windows please save your files to an external device recovery metho ds such as a USB drive or recordable disc before continuing e If you have not already used Windows System Restore you should use it before continuing with the Recovery Program e Ifyou want to keep files from user accounts files ES TEA IEEE ga stored in Documents Music etc they will be moved to a backup folder during the recovery Updates and software installed since the computer was first used will either be deleted or will not function until reinstalled After recovery you may create new user accounts and transfer retained files from the old user accounts 7his option will not remove persistent viruses or malware Note It is recommended that you use the Keep files from user accounts option first backup all your personal files and settings and then pertorm a recovery without this option e If you deselect Keep files from user accounts Eeer your computer will be returned to factory set Welcome This o
47. ckspace Used to go back one space and delete the last key pressed Del Deletes characters to the right of the cursor or any highlighted item Numeric keypad Functions as a second set of cursor keys Press the Numlock key to enter numbers Arrow keys Move the cursor up down left and right Enter Press to enter a command insert a paragraph break in a text or accept a chosen option Space used to enter an empty space in your text Shift Use simultaneously with a letter key to enter capital letters Esc Cancels most current tasks Multimedia Keys on selected keyboards oO CON WN B O hd Activate Standby sleep mode Go to Packard Bell online services Shopping Support Homepage Display your Favorites Launch Internet Multimedia controls play pause stop Volume controls Volume mute 1 2 3 4 5 6 6 Quick Start amp Troubleshooting Guide Mouse The mouse controls the arrow on the screen l This arrow is called the pointer or the cursor When you move the mouse over a hard and flat surface the pointer will follow this movement Click one of the buttons on the top of your mouse to select or activate the command the cursor is pointing at Use the scroll wheel or button to move through compatible applications Right click to bring up a pop up menu Left click to select the item under the pointer Double click to start the program under the cursor or select an e
48. computer is equipped with Intel Viiv tech nology you will be able to use the Intel Quick Resume mode This means you can quickly turn your system on and off after initial boot up using the Power button on your remote control or computer vi sf Gf la pa 20 Your Computer e Drives The drives described below are commonly used on Packard Bell computers However this does not mean that they are present on the computer you have purchased nor that it is limited to these drives To view documentation specific to the model you have purchased please check Packard Bell InfoCentre Memory Card Reader Memory cards are used in a wide selection of digital cameras PDAs MP3 players and mobile phones Selected computers include an all in one memory card reader that allows you to read and write the most common types such as CF Compact Flash IBM Microdrive SM Smart Media MMC Multi Media Card SD Secure Digital or MS Memory Stick 8 Quick Start 8 Troubleshooting Guide Formatting a Memory Card Before using a card for the first time it should be formatted 1 Insert your card in the corresponding slot and click on Start O gt Computer 2 Right click on the card icon and select Format 3 Click on Start in the format window and then click on OK Removing a card from an External Card Reader 1 Click on the Safely Remove Hardware icon in the Notification Area next to the clock
49. ct you from potential or known fraudulent websites sites that look legitimate but actually are designed to cap ture your personal information The address bar will turn yellow and a warning message will be dis played if you visit a suspected phishing site Google Desktop optional Google Desktop is a free pre installed application that allows you to easily search and personalise your Packard Bell computer Google Desktop provides full text search over your email files music photos chats Web pages you ve viewed and more By making your computer searchable Desktop Google Desktop puts your information easily within your reach and frees you from having to manually organise your files Google Desktop also helps you gather new information from the Internet with Sidebar and Google Gadgets visually appealing mini applications that can display anything such as your new email the local weather forecast to personalised news With Google Desktop you get Google 18 Quick Start amp Troubleshooting Guide personalised information when you want it right on your computer s desktop Simply click on the Google Desktop search icon to start the program Picasa foptional Google s photo organiser Picasa is also installed on your new Packard Bell computer which means you can easily find edit and share all your digital photos This is the software that should have come with your digital camera Each time you open Picasa it
50. ctions Should you need further assistance please contact the manu facturer of your printer My printer does not work The The paper is jammed is The paper is jammed See See your printer s user s guide for information about clearing paper jams printer s user s See your printer s user s guide for information about clearing paper jams for information about clearing paper jams The printer has generated p 8 See your printer s manual for information about resolving error messages an error message Check that the cables are securely connected to the printer and computer The printer is not connected properly Use a grounded AC power outlet or power strip Remember to shut down your computer and printer before disconnecting or reconnecting any cables Plug the printer into a different wall socket No power is supplied to the printer Restart the computer and printer again and try printing to determine if the previous socket was faulty The printer cable is If you have another printer cable try using it to determine if your printer cable damaged is faulty Your printer is not installed correctly in Windows Try reinstalling your printer See your printer s manual for information about installing the printer in Windows Helpdesk 49 Adding Software and Hardware In the event you encounter a problem with a new program or hardware please check the supplied documen tation as well as the manufacturer s Website For s
51. d mouse speakers remote control etc When you have to dispose of such products make sure that they are correctly recycled by checking with your local authority or by returning your old equipment to your retailer if you are replacing it For information visit www packardbell com recycling Battery Disposal when applicable Before disposing of your equipment ensure that you have removed any batteries that may be fitted in the equipment European law states that batteries must be collected for disposal separately from household waste Do not throw your used batteries in the dustbin Dispose of your used batteries via a battery collection scheme where available or ask your distributor or local authority what infrastructures you can use Your efforts will enable the safe collection recy cling and destruction of used batteries and will help protect the environment and reduce health hazards CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS Environment 63 SOFTWARE LICENSE Note Most of the software applications are already preinstalled on your Packard Bell computer They are ready to use or to set up However some titles require a CD or DVD to run You will find these discs in your com puter s packaging Packard Bell B V License Agreement CD and or DVD Products This copy of the original is your proof of license Please treat it as valuable property
52. displays the amount of used space and free space on your hard disk If your hard disk is almost full less than 100 MB remaining you should consider freeing some space ae a To see easily how much space is used and how much is left simply place ME Used space 9 132 908 544 bytes your pointer over the hard disk drive icon The information will automat Se Capacity 40 017 850 368 bytes ically appear Drive C PUN ra amp mm Compress this drive to save disk space V Index this drive for faster searching ek Helpdesk 29 Free some Space on your Hard Disk Drive 1 Empty the Recycle Bin When you delete a file from your computer Windows places it in the Recycle Bin All the deleted files remain there until you decide to permanently delete them from your computer or to restore them to their Open original location Double click on the Recycle Bin on the Windows desktop and See click on Empty Recycle Bin or select only the items you want to delete Items Ee deleted from external devices such as memory cards do not go to the Recycle Delete Rename Bin they are permanently deleted 2 Uninstall the programs you no longer use e To remove software titles that were originally provided with your computer click on Start O gt All Programs gt Packard Bell Security amp Support gt Smart Restore e To remove additional software titles click on Start O gt C
53. e Screen Freezes when the Windows Logo Displays page 41 The Windows Desktop Displays but the Operating System is not stable page 42 The Screen Displays Applications but They Crash or Run Erratically page 43 38 Quick Start amp Troubleshooting Guide 1 NOTHING DISPLAYS ON THE SCREEN Y Make sure that you have switched on both your computer and your monitor Y Your computer is in suspend or power saving mode 1 If the computer is in power saving mode move the mouse or press a key on the keyboard to wake up the computer 2 If the computer is in Sleep mode press the power button After a short pause the light should light up and you will be able to use your computer Y A screen saver may be active 1 Strike any key to reactivate the display 2 If you wish to change the screen saver properties a Close all open programs with the exception of Windows b Right click on an empty spot on the Windows desktop C d Select Properties from the menu Adjust the screen saver properties and the energy saving fea tures to your needs Settings Preview n resume display logon screen Y Check your Installation poster 1 Check the power cord connections between your computer and the power outlets 2 Certain computers are equipped with two video ports one on the motherboard integrated video and another on a high performance graphics card using an expansion slot Note Please refer to your Inst
54. e included in all correspondence with Packard Bell The original proof of purchase of the Product The operating system installed on this Product Details of any software or hardware modifications made to the Product Assure that the problem is not caused by third party hardware or software Exact description of all failure messages If contact is made by phone You should be in front of Your Product and this is turned on if possible A Customer Contact Center representative will provide Service amp Support to diagnose and if possible correct the defect over the telephone If the failure cannot be resolved by telephone support Packard Bell will repair the Product as per the applicable service level to the Product A procedure will be agreed upon between You and the CCC repre sentative Before any repair is carried out you have to make sure that You have made backup copy of the data stored on Your Product All non Packard Bell software or hardware components are removed from the Product Packard Bell reserves the right to charge parts labour and transport if Packard Bell discovers no defect or problem in the Product if the Customer has not complied with one of the conditions set out in this section or if the defect is a customer induced defect for example if the defect is caused by neglect or misuse 9 CONTACT INFORMATION A Warranty amp Service Sheet may be supplied with Your Product If so please
55. e media program installed on your computer either click on Start gt Windows Media Center or Start gt All Programs gt Photo emm Video gt PowerCinema 4 A Setup Caution If your computer includes a remote control page 7 or TV tuner page 11 they must be con nected and active before starting the media program for the first time The first time you start the media program it will start a setup wizard which will configure some basic settings If available select the Express setup option you may then configure additional options as needed Note If you have an Internet connection the Guide Electronic Program Guide allows you to view a list of current TV shows This shows channel and network information as well as the title description and scheduled broadcast time of shows Computer Basics 25 Y Check out the Help and Support section Click on Start gt Help and Support gt What s new gt Windows Media Center TotalMedia Theatre for Blu ray If your computer is equipped with a Blu ray drive you may watch Blu ray movies with 7ota Media Theatre You may start TotalMedia Theatre by inserting a Blu ray disc and waiting for the program to start automat ically with 7otalMedia Extreme select the Play option or with Windows Media Centre select the Play BD or Blu ray option AutoPlay The Windows AutoPlay function allows you to choose the way Windows handles media files on de
56. ect tet butonon he Y as selecting and dragging a Click on Start O gt Control Panel gt Mouse b Click on the different tabs to access the properties and mod sisessrnetueroenrouseia tne ify how the mouse acts a c Click on Apply to confirm your settings then on OK to close the window am Tum on ClickLock Settings Enables you to highlight or drag without holding down the mouse button To set briefly press the mouse button To release click the mouse button again Display The Display Is Not Centred or Gets Wavy 1 I see thin lines scrolling down the screen flickering images or wavy displays a Interference from other appliances or magnetic sources may cause irregular images on your screen b Switch your computer off and restart it This should automatically adjust your display 2 The image is smaller or larger than the screen surface a Adjust the monitor display image size and or position with the screen controls b If you have an LCD screen use its optimal resolution LCD screens are designed to use a specific resolution Changing this resolution may cause the display to grow beyond or shrink away from the edges of the screen See your monitor documentation and or nfoCentre Note The magnitude of interference noise or distortion depends on your screen s proximity to sources such as TV sets mobile phones other monitors refrigerators large stereo speakers power adapters hal
57. ection that runs over the phone line As DSL and phone do not use the same frequencies you can use your telephone at the same time you are connected to the Internet this requires a micro filter on each telephone socket to avoid interference To be eligible for DSL you must be located near an DSL equipped phone exchange service is sometimes unavailable in rural areas Connection speeds vary depending on your location but DSL generally provides very fast and reliable Internet connection As the connection is always on it is generally charged at fixed monthly rates Note A DSL connection requires an appropriate modem A modem is usually provided by the ISP when you register Many of these modems include an router that provides network and Wi fi access Cable A cable connection provides fast and always on Internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected to the Internet Computer Basics 15 Network connections A LAN Local Area Network is a group of computers for example within an office building or home that share a common communications line and resources When you set up a network you can share files peripheral devices such as a printer and an Internet connection You can set up a LAN using wired tech nologies such as Ethernet or wireless technologies such as WiFi or Bluetooth
58. emarks of Microsoft Corporation FireWire is a trademark of Apple Computer Inc PS 2 is a trademark of International Business Machines Corporation Google is a registered trademark of Google Inc Packard Bell is a registered trademark of Packard Bell B V All other company or product names are trademarks registered trademarks or service marks of their respective owners 2 Quick Start amp Troubleshooting Guide IMPORTANT INFORMATION Thank you for purchasing a Packard Bell computer This guide has been designed to introduce you to the features of your computer and assist in your computing experience It will also help you maintain your computer and troubleshoot in case you encounter a problem To make the most of your computer Packard Bell recommends you perform the actions described below before you start working with your computer Setup my PC To make it easy Packard Bell has gathered all important setup steps in one application Setup my PC will start automatically when you first turn on your computer this is an easy step by step process to configure your Internet access antivirus program Identity card etc see page 20 for details Packard Bell Recovery Backup Creator Use Recovery Backup Creator or Recovery DVD Creator to copy your computer s recovery data to DVDs No separate copies of the Windows discs and Microsoft utilities are provided All the programs are included in your recovery data in a specific partition of
59. en giving you the choice of either inviting someone to help you or offering to help someone g Windows Update de Accessories 1 Extras and Upgrades A Games 1 Maintenance GC Backup and Restore Center e Help and Support Recent Items Computer Network Connect To a Problem Reports and Solutions a Windows Remote Assistance Packard Bell Burning Lo Packard Bell Entertainment amp Leisure Control Panel Default Programs Help and Support BS Helpdesk 37 DIAGNOSE amp REPAIR We all experience problems with our computer from time to time Before calling us please read the following This troubleshooting guide will help you diagnose and solve some common problems Please note that the solutions proposed in either one of the cases below may not be limited to that specific case and may be used to solve other computer issues 2 Check the latest fixes on www packardbell com Our online Troubleshooter can help you find solutions in a few clicks Top Troubleshooting Cases Have a look at the symptoms described below see if they match the problem you encounter with your computer and follow the steps to fix the issue Also remember to read our recommendations in the Safe Computing section page 28 to get the most of your computer and prevent problems in the future Nothing Displays on the Screen page 39 Packard dell The Screen Freezes when the Packard Bell Logo Displays page 40 Th
60. enses then you must have a reasonable mechanism or process in place to assure that the number of persons using the SOFTWARE concurrently does no exceed the number of Licenses If the SOFTWARE is permanently installed on the hard disk or the storage device of a computer other than a network server and one person uses that computer more than 80 of the time it is in use then that person may also use the SOFTWARE on a portable or home computer 2 Copyright The SOFTWARE is owned by Packard Bell B V or its suppliers and is protected by United States copyright laws and international treaty provision Therefore you must treat the SOFTWARE like any other copyrighted material e g a book or musical recording except that you may transfer the CD and or DVD disc portion of the SOFTWARE if any to a single hard disk provided you Keep the original solely for backup or archival purposes You may not copy the CD and or DVD disc portion of the SOFTWARE or the written materials accompanying the SOFTWARE 3 Other Restrictions You may not rent or lease the SOFTWARE but you may transfer the SOFTWARE and accompanying written materials on a permanent basis provided you retain no copies and the recipient agrees to the terms of this Agreement You may not reverse engineer decompile or disassemble the SOFTWARE Any transfer of the SOFTWARE must include the most recent update and all prior versions 64 Quick Start amp Troubleshooting Guide INDEX A EE 1
61. es on various media DVDs CDs etc of any docu ments data files and or software stored on their Product You will be responsible for backing up data stored in the Product prior to contacting Packard Bell Customer Contact Center and receiving Service amp Support from Packard Bell Packard Bell and its authorised service providers are not liable for data that is lost or damaged during the Service amp Support process 8 HOW TO OBTAIN PACKARD BELL WARRANTY SERVICE amp SUPPORT In the unlikely event of a Product incident you may be able to resolve it easily following the steps below 1 Read your Quick Start amp Troubleshooting Guide that contains step by step troubleshooting instructions 2 You can find much more information about your computer in Packard Bell InfoCentre the electronic User Guide that was preinstalled on your computer 3 Click on the Support tab on the Packard Bell web site www packardbell co uk It contains troubleshooting tools that may help you find a solution to your problem Should the problem persist You should contact the relevant CCC in the Country using the contact information as set out in section 9 or in the Warranty amp Service Sheet if supplied and have the following information available The serial number of the Product which can be found on the back of your computer s base unit preceded by S N This serial number is essential for providing the necessary service and MUST therefore b
62. ewise desktop computers are designed to be easily dismantled with screws being replaced by clips ENERGY STAR PARTNERSHIP Packard Bell is an official partner of the Energy Star program for monitors Energy Star was introduced by the US environmental Protection Agency in 1992 as a voluntary labelling program designed to promote energy efficient products in order to reduce carbon dioxide emissions By joining this program Packard Bell will help reduce your energy bill and contribute to reducing air pollution and protecting the earth s climate for future generations ENERGY STAR Packard Bell has determined that all Packard Bell monitors meet the Energy Star guidelines for energy efficiency You can find more information about Energy Star on the Energy Star web site www energystar gov PRODUCT DISPOSAL The 2002 96 EC Directive known as Waste Electrical and Electronic Equipment WEEE Direc tive requires that used electrical and electronic products must be disposed of separately from normal household waste in order to promote reuse recycling and other forms of recovery and to reduce the quantity of waste to be eliminated with a view to reducing landfill and incineration The crossed out dustbin logo is there to remind you that these products must be sorted separately for disposal These rules concern all your Packard Bell products computer monitor GPS MP3 player external hard drive and also all accessories such as keyboar
63. extensions Web site addresses that are entirely numbers where there are normally words and anything else out of the ordinary Addition ally phishing messages will often tell you that you have to act quickly to keep your account open update your security or urge you to provide information immediately or else something bad will happen Don t take the bait Y Don t respond to email messages that ask for personal information Legitimate companies will not use email messages to ask for your personal information When in doubt contact the company by phone or by typing in the company Web address into your Web browser Don t click on the links in these messages as they make take you to fraudulent malicious Web sites Y Steer clear of fraudulent Web sites used to steal personal information When visiting a Web site type the address URL directly into the Web browser rather than following a link within an email or instant mes sage Fraudsters often forge these links to make them look convincing A shopping banking or any other Web site where sensitive information should have an S after the letters http i e https www yout bank com not http www yourbank com The s stands for secure and should appear when you are in an area requesting you to login or provide other sensitive data Another sign that you have a secure con nection is the small lock icon in the bottom of your web browser usually the right hand corner Y Pay attention to priv
64. he documentation provided with each device to know how to install it properly Remember to shut down your computer and device before disconnecting or reconnecting any cables Note If you have problems installing your new hardware you should check the supplied manual first JI you are still having difficulties please contact the manufacturer or retailer or check their Website for more help and advice Resetting your Hardware Contiguration If you encounter some problems with your original computer hardware drivers you may want to restore the hardware configuration so that it is exactly as it was when your Packard Bell computer left the factory Please refer to the Restoration and Recovery section on page 52 for details Helpdesk 51 RESTORATION AND RECOVERY Packard Bell Smart Restore Smart Restore allows you access restoration and recovery tools You may use it to E safely remove or reinstall the software or drivers originally included with your Packard Bell computer to start the Packard Bell Recovery Backup Creator see page ie 20 or the Recovery Program see page 52 To install or reinstall software Smart Restore will access your backup data either from the hard disk drive or a DVD E e eg Beli Caution Before starting save your current work and close all active applica tions To open Smart Restore click on Start O gt All Programs gt Packard Bell Security Ri amp Support gt Smart Restore You ma
65. he lens Y The optical drive is classified as a Class 1 laser product Note This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Ports and Connectors The ports and connector types described below are commonly used on Packard Bell computers However this does not mean that they are present on the computer you have purchased nor that it is limited to these ports To view documentation specific to the model you have purchased please check nfoCentre Precautions Y Before you attach any device check the installation instructions that were supplied with it Y Do not remove a device if the computer is using it Y Most devices may be added or removed while the computer is on They will be detected and installed automatically However they must be deactivated before they can be removed from the computer for example see Removing a card trom an External Card Reader on page 9 Legacy Ports 5 PS 2 Connect a mouse and keyboard to these connectors Caution Unlike most connectors you must turn off your computer before adding or removing a legacy device Communication Ports Network Connect your computer to
66. ience and help protect your computer against new viruses and attacks Windows Defender Windows Defender helps protect your computer against malicious and unwanted NAPA E software such as spyware and Windows Defender is installed and turned on by default Tools and Settings 1 Open Windows Defender from the Control A ox oss Tr Panel Click on Tools and then click on that helps wlentify andl stop Options 2 Under Automatic scanning select the Auto matically scan my computer box B 3 Under Real time protection options select Bu cpm ns A M the Use real time protection box To help preted fom running aa ees protect your privacy and your computer we recommend that you select all real time Allowed items Windows Defender website protection options Real time protection alerts you when spyware and other potentially unwanted software attempts to install itself or run on your adware Defender Protection against malicious and unwanted software View software that you have Get more tools and the latest chosen not to monitor with security information online Windows Defender computer You are also alerted if programs attempt to change important Windows settings 36 Quick Start amp Troubleshooting Guide Note Windows Defender works with your Windows Update settings to automatically install the latest definitions User Account Control User Account Control is a feature in Windows that ca
67. ion Area tab es ent e Place a tick in the Volume box and click OS OK EEN Volume Computer Basics 27 HELPDESK SAFE COMPUTING To make the most of your new computer and ensure it runs smoothly for a long time you should use the programs below and regularly perform the actions described in this guide Maintenance Packard Bell Recovery Backup Creator The recovery backup creator Recovery DVD Creator or Recovery Disk Creator see page 20 allows you to make a safe copy of the recovery data stored on your hard disk drive Please see the Restoration and Recovery section on page 52 for information on using the recovery backup Caution You should use the recovery backup creator as early as possible The recovery backup is a your computer s most important maintenance tool Recommended maintenance tasks There are several tasks you should perform periodically about once per month to ensure your computer stays in good health Error Checking Using the Check Disk tool regularly prevents your system from getting unreliable and information getting lost It checks and repairs two types of errors Y file system errors such as fragmented files that were not deleted and files with invalid sizes or dates Y physical errors which occur in your hard disks so called cluster and or sector areas that may wear out over time 1 Click on Start O gt Computer Right click on the HDD icon and select Properties 2
68. ion to retain all settings and personal data for later retrieval Y Before using the Recovery Program please start Windows System Restore and select a restore point from a date when the computer was working correctly See page 30 for more information Y DO NOT SAVE data in HDD C gt Windows During the recovery process all data contained in this folder will be deleted even if Keep files from user accounts is selected 52 Quick Start amp Troubleshooting Guide Y After recovery all software titles that you have installed on your computer must be reinstalled before you can use them again Only pre installed titles e g DVD Player CD writer will function without addi tional installation Y If you were given a choice of languages when you first setup your computer this choice is definitive You may only recover the language chosen the first time you started the computer Y Due to the wide range of reasons for which the Recovery Program may be used no guarantee can be given that data will be retained Please backup your personal files Please read this section carefully before using the Recovery Program Md Starting the Recovery Program Prepare your Computer 1 If possible backup your personal files Save a copy of your personal documents onto CDs DVDs memory cards or external disks Please refer to InfoCentre to learn how to create backups 2 Return your computer to its original configuratio
69. irst needs to be installed To do so insert the installation CD or DVD An installation wizard will start automatically and all you have to do is follow the instructions on the screen Playing Multimedia Files You may use the media software on your computer to play music films or photo slide shows and watch television if your computer has a TV tuner Other options allow you to create CDs or DVDs One or more media programs are installed on your Ss computer Windows Media Player and optionally acordes 1 Windows Media Center are provided by Microsoft l Other media programs may have been installed by Packard Bell to provide an improved media expe rience ek Windows Media Player Windows Media Player may be used to play MP3 or WMA audio files CDs or most video files Note Jr is not recommended that you use Windows Media Player to play DVD movies Other media players such as PowerCinema provide additional playback options Windows Media Center or PowerCinema Certain computers also include all in one media as centers such as Windows Media Center or PowerCinema These programs can handle a variety of multimedia content presented with simple menus that may be easily controlled with a remote control You may watch live or recorded TV if your computer has a TV tuner listen to digital music Memories gt view pictures and personal videos create CDs and a is DVDs or access content from online services To start th
70. is always stress free and personally enriching Computer Basics 13 Warranty Packard Bell computers come with a limited warranty For further peace of mind optional PB Care packs let you extend the standard warranty up to three years one year two additional years and upgrade to on site service for your computer For information please visit www packardbell com If your warranty has expired or if PB Care packs are not available in your area don t worry Packard Bell has the answer Packard Bell has appointed Authorised Service Centers to provide you with high quality service You will benefit from the service of experienced technicians trained on your Packard Bell product Recycling You just bought a new computer or a new monitor and wonder what you can do with your old equipment Don t just throw it out Packard Bell encourages you to recycle Most computer equipment contains hazardous materials which are best kept out of landfills Through recycling many materials used in computers can be recovered and used again Many charitable organizations collect computer equipment other companies can repair and sell used computers Please refer to Regulatory Information on page 61 to learn more about product disposal 14 Quick Start amp Troubleshooting Guide FIRST STEPS ON THE NET Get Connected Using the Internet has become natural part of daily computing To make it easier Packard Bell has included tools to help
71. itor o wi DVI Port Connect to a monitor with a DVI Digital Video Interface port The appropriate cable is usually included with the monitor Note Many monitors use a 15 pin analogue connection so you may need to purchase an adapter or a DVI to Analogue cable S Video TV Out Connection An S Video TV Out port allows you to connect a compatible tele vision pq HDMI TV Out Connection An HDMI TV Out port allows you to connect a compatible display device such as a high definition television with a single easy to use connector Caution If you want to use your television s speakers you must change the audio output or connect the Line Out port of your computer to your television or a speaker system y Line Out Lets you plug in stereo headphones or powered speakers Plugging in an audio device disables any built in speakers Microphone Allows you to connect an external microphone for mono recording or amplification 4 through the unit Plugging in an external microphone disables the built in microphone Other Connectors D f Memory Card Reader Memory cards are used to store and transfer data by a wide selection of digital cameras PDAs MP3 players and mobile phones see page 8 TV TV Tuner Allows you to connect an aerial and watch analogue or digital tele vision on your computer see page 25 An adapter may be required to connect to an aerial if your computer features two TV tuner ports use a
72. ks correctly 3 If it does not restart your computer without the keyboard and mouse If it solves your problem please contact the Customer Contact Center Check InfoCentre to learn more about your computer Don t forget to download your InfoCentre updates Removing additional internal hardware SUCh as additional memory a network card etc 1 Remove any additional internal device you have installed Note that if a third party installed a device we advise you to refer to them to remove the device 2 Try to restart your computer and check if it works fine Depending on your warranty conditions you might not be allowed to open the chassis by yourself Please refer to your Warranty amp Service Sheet if supplied before proceeding If you are sure you want to proceed please first touch the ground to prevent electrostatic damages and unplug the power cord before opening the chassis Y Check USB ports When the USB connector on the front of the chassis is damaged for instance when inserting a USB plug upside down it can short circuit the system thus preventing the computer from booting 1 To determine whether the USB connector is the root cause of the problem disconnect the USB cable from the motherboard Only do so if your warranty entitles you to and if you are an advanced user 2 Try to restart your computer and check if it works fine 3 If it does replacing the USB assembly of that particular motherboard will
73. l online activities such as email messages and Web browsing and protects an individual from viruses worms Trojan horse and other types of malicious programs Your antivirus and antispyware software should be configured to update itself and it should do so every time you connect to the Internet Integrated security suites such as Norton Internet Security combine firewall antivirus antispyware with other features such as antispam and parental controls have become popular as they offer all the security software needed for online protection in a single package Many people find using a security suite an attractive alternative to installing and configuring several different types of security software as well as keeping them all up to date A complete version of Norton Internet Security is pre installed on your Packard Bell system It includes a 90 day free subscription to protection updates Make sure you Turn it On Helpdesk 33 O Note You may activate your antivirus program through the Setup my PC application 3 Choose strong passwords and keep them safe Passwords are a fact of life on the Internet today we use them for everything from ordering flowers and online banking to logging into our favorite airline Web site to see how many miles we have accumulated The following tips can help make your online experiences secure Y Selecting a password that cannot be easily guessed is the first step toward keeping passwords secure and away
74. l reserves the right to send a satisfaction survey by email to customers who receive Service amp Support from Packard Bell except if the customer has expressly refused to receive information or data from Packard Bell 11 TRANSFER OF WARRANTY In case of change of ownership of the Product this Warranty is transferable with the Product Important The new end user will be entitled to the application of the remainder of the Warranty Period on the Product transferred under two cumulative conditions The new end user must be in possession of the original proof of purchase of the Product and Details on the Product s change of ownership must be sent to Packard Bell at the address reproduced in the Warranty amp Service Sheet 60 Quick Start amp Troubleshooting Guide REGULATORY INFORMATION COMPLIANCE REQUIREMENT Products with the CE marking comply with both the Electromagnetic Compatibility Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC issued by the Council of the European Communities Compliance with these directives implies conformity to the following European Standards EN55022 2006 class B Radio disturbance characteristics EN55024 1998 A1 2001 A2 2003 Immunity characteristics EN61000 3 2 2006 Limitation of harmonic current emissions EN61000 3 3 1995 A1 2001 A2 2005 Limitation of voltage fluctuation and flicker in low voltage supply system EN60950 1 2006 Product Safety If you
75. le When you play that WMA file or any WMA file that might be streamed from a Web site the media player uses the Windows Media Audio codec to decompress the file so the music can be played through your speakers Why do I get a message that says my computer is missing a codec If you get a message that says that your computer is missing a codec it may be because you are using a file that was compressed using a codec that Windows or the media player does not include by default In many cases you can download and install the missing codec by clicking on the Web Help button in the error message Please also see Windows Help and Support for more information 26 Quick Start amp Troubleshooting Guide Volume Controls Apart from the volume controls on your computer keyboard monitor or speakers depending on your equipment you can also adjust the volume and balance of your speakers from Windows Adjusting the Volume To adjust the volume simply click on the Speaker icon located in the Notification Area next to the clock Drag the slider up or down to adjust the volume Click on the Speaker icon to mute the volume Click again to resume playback WC Click on Mixer to access advanced volume control settings Mixer O Note If you cannot see the speaker icon e Click on Start gt Control Panel gt ee Taskbar and Start Menu Notification Area e Select the Notificat
76. m Y You can also search for product information by range or category read about your warranty and find con tact information To learn more about the latest technologies offered by Packard Bell check out our Product Showroom With the Shopping section you can also locate a store near you or get the latest Packard Bell products delivered straight to your home in a few clicks www packardbell com is your gateway to a world of online activities and services visit us regularly for the latest information and downloads Computer Basics 19 USING WINDOWS AND YOUR SOFTWARE Windows Welcome Center The first time you turn on your computer the Welcome Center window opens The Welcome Center introduces you to the new features and tools of Windows Vista You can access the Welcome Center at any time by clicking on Start EA gt Control Panel a d Control Panel System and Maintenance Welcome Center e p Search 1 Get started with Windows 14 A View computer details at Transfer files and settings 2 Add new users ES Windows Anytime Upgrade Abt Connect to the Internet a What s new in Windows Vista Show 31114 items 2 Offers from Packard Bell 13 Norton 360 ebY eBay Holidays Free 90 day subscription to D Buy and Sell with eBay P Travel with Packard Bell Hol Kodak Gallery Internet Firefox BT Kodak Gallery online phot Surf smarter with Firefox an Get connected with 8T Tota how all
77. management options Click on Start O gt Network gt Network and Sharing Center Surf the Net To surf the Internet you need a program called an Internet browser nternet Explorer provides an easy and secure web browsing experience As soon as you have your Internet access installed and you are connected click on the Internet Explorer shortcut located on the Windows desktop and take your Internet experience to a new level Computer Basics 17 Internet Explorer features The image below shows the Internet Explorer browser s start page A brief description of some key aspects of the browser are listed below 9008 48 C Personalized Start Page x e Welcome to Tabbed Brow sv O blocked 3 Check y Autolink v Fill a Sendtow O Settings ES 5 gt mm seh Page y E Tools od 1 3 Cal https partnerpage google c D o A E kee Ee e Personalized Start PagglVindows Internet Explorer e 290 CH Lee 4 ees SAO ntps parinerpage google com packardbell com gb O TAR oni Gag ke 4 PRODUCTS SHOPPING SUPPORT EXTRA on Packard Bell recommends Windows Vista Home Premium Sign in Web Images Video News Maps Desktop more Google To rearrange your page drag and drop the title bars weg Done Internet Protected Mode On 100 1 Link to the Help menu click to access the Internet Explorer Help section There you can find information about
78. ment to the same electrical circuit of the building wiring If you are unsure check the building wiring to avoid remote earth condi tions Building Supply Only connect the equipment to a building supply that is in accordance with current wiring regulations in your country In the U K these are the IEE regulations BABT s Apparatus Approval This equipment complies with BABT s Apparatus Approval No NS G 1234 J 100003 with regard to indirect Connection to the BT Public Switched Telephone Network Refer to OFTEL statement SA29 for further information POWER SUPPLY AND CABLES Power Supply The power supply socket inlet and socket outlet if equipped are classified as Hazardous Voltage You must unplug the power supply cord to disconnect the equipment from the power supply In that aim the socket outlet should be installed near to the equipment and should be easily accessible Under no circumstances should the user attempt to disassemble the power supply The power supply has no user replaceable parts Inside the power supply are hazardous voltages that can cause serious personal injury Regulatory Information 61 A defective power supply must be returned to your dealer Power Cables This equipment requires a 3 wire grounded power cord except on certain portable computers which require a 2 wire un grounded power cord The cord length must not exceed 2 5 metres To prevent electrical hazards do not remove or disable the ground c
79. mputer click on Start O gt All Programs gt Packard Bell Security amp Support gt Smart Restore 2 For any additional software click on Start O gt Control Panel gt Programs and Features Y Did you notice strange behaviour in Internet browser or E mail program Most problems affecting Internet applications and potentially your whole operating system are caused by malicious software propagated when you are connected To check if your computer has been infected run a check with your antivirus and anti spyware programs To be fully efficient these protection programs A2 Quick Start amp Troubleshooting Guide must be up to date Please refer to the Security chapter page 32 to learn more about keeping your computer safe Y Update your system files using Windows Update Windows Update is a catalogue of items such as drivers security fixes critical updates the latest Help files and Internet products that you can download to keep your computer running smoothly and up to date 1 Click on Start O gt All Programs gt Windows Update 2 Select Check for updates and Yes when prompted to install any required software or device drivers Y Did you install new hardware When you install a new hardware device Windows usually detects it automatically and copies the appro priate files drivers to your computer to make it work This process modifies the system files and can sometimes generate conflicts within
80. n a Remove any additional hardware components e g sound card video card network card that you may have added to your computer b Re install the original Packard Bell hardware components if you have removed them c Make sure that your keyboard mouse monitor and speakers are connected properly if appropriate for your computer d Disconnect any additional devices that you have connected to your computer e g scanner printer etc Start the Recovery Program You may use Smart Restore or if Windows does not start correctly the 77 key to start the recovery process If these neither of these options allow you to start the recovery process you may use Recovery or Master DVDs or an external drive that contains recovery data see page 20 e Use the Packard Bell Recovery option in Smart Restore a Click on Start O gt All Programs gt Packard Bell Security amp Support b Select Packard Bell Recovery then click on the Packard Bell Recovery button LE Smart Restore ps Packard Bell Recovery application Click on the button below to execute a complete reinstallation of the computer The computer will restart Packard Boll Recovery CH Packard Bell Recovery driver Add or Remove other programs Microsoft ws Features Packard Packard Bell Recovery Create my c Your computer will restart and enter the Recovery Program Helpdesk 53 e Use the F7 key when your com
81. n help prevent unau thorized changes to your computer User Account Control will ask you for permission or an administrator password before performing actions that could potentially affect your computer s operation or that change settings that affect other users When you see a User Account Control message read it carefully and then make sure the gO amp gt Control Panel System and Maintenance Security Network and Internet Hardware and Sound Programs User Accounts and Family Safety Appearance and Jerso 10 Ease of Ac Additional Options User Accounts and Family Safety gt I Search User Accounts Change your account picture CG Add or remove user accounts Change your Windows password Parental Controls e Set up parental controls for any user e View activity reports Windows CardSpace Manage Information Cards that are used to log on to online services Classic View name of the action or program that s about to start is one that you intended to start By verifying these actions before they start User Account Control can help prevent malicious software malware and spyware from installing or making changes to your computer without permission To access User Account Control settings click on Start O gt Control Panel gt User Accounts Note You may turn off the User Account Control Messages not recommended in the User Account settings window see image above Recent
82. n off and wait for roughly 30 seconds before turning the computer on again EndTask swithTo New Task sage 36 Physical Memory 42 12 Quick Start amp Troubleshooting Guide Power Options The power options of Windows can control your computer s power state and allow you to save energy Depending on your needs you can define the power scheme that suits you YD best Four power saving modes are provided Turn off device Standby Hibernate and Sleep The Sleep state combines the speed of Standby with the data protection features and low Pue power consumption of Hibernate Resuming use when your computer is in the Sleep state D n takes just a few seconds You can shut down and restart your computer less often The Sleep state not only reduces power consumption but also helps protect your data To learn more about personalising your computer click on Start O gt Help and Support a 9 Upgrading your Computer Packard Bell strives to make your computing experience as easy and pleasant as possible Because your computing needs may evolve Packard Bell is here to help you choose the right accessories and make the most of your computer Memory Memory RAM is a Key component of your computer If you run memory intensive applications such as image or digital video editing or 3D games adding some memory will increase the computer performance and help your computer run fa
83. ng connections 3 You may also turn off Windows Firewall here if necessary for exam Sect hs pin ven you cect scr eo Al ple while installing some programs you may be required to turn off all e firewalls and antivirus protection 9 0 off not recommended Avoid using this setting Turning off Windows Firewall will make this Caution Always remember to turn the firewall antivirus programs A back on after you finish installing the new software Apply Note When you first start to use a Firewall it is n a Learning mode you may see pop up windows alerting you that certain programs you know and trust wish to access the internet After a period of time the Firewall will know your list of trusted programs and wont ask your permission the next time the program tries to connect to the internet The Firewall also protects your computer from programs from the internet trying to access your computer this sometimes is necessary to allow access for program updates downloads etc Windows Security Center Windows provides a central area from where you can control the security settings of your computer helping you to protect it from Internet attacks and ensuring that the latest security updates have been downloaded and installed on your computer To open the Security Center click on Start O gt Control Panel gt Security Center Alternatively if a security alert has been reported in the Notification Are
84. ntability and fitness for a particular purpose with respect to the Product and its documentation Packard Bell s liability hereunder is limited to the repair of the Product or the replacement thereof In particular Packard Bell shall not be liable to replace or repair the Product if the Warranty is not applicable due to the reasons set out in section 4 In any event Packard Bell shall in no circumstances be liable for any other costs charges expenses loss or damage of any nature whatsoever direct or indirect consequential or incidental including but not limited to loss of business profits or any other commercial damages loss of data arising out of the use of the Product or of the presence of a virus or pre programmed device with a similar effect on the Product or of the Service amp Support intervention Save with regard to death or personal injury caused by the negligence of Packard Bell its employees or service provider and strict product liability this limited liability represents Packard Bell s entire liability with respect to the Product and with respect to goods or services supplied herein and Packard Bell shall have no other obligation duty or liability whatsoever in contract tort including liability for negligence or otherwise to the Customer However this limitation of liability does not in any way affect or limit the Customer s statutory rights under the national legislation governing the sale of consumer goods in the Cou
85. ntire word when typing text L Improve the motion and visibility of the pointer Click on Start O gt Control Panel gt Mouse gt Pointer Options Remote Control optional Enjoy all your favourite digital entertainment in one place with the easy to use media center menu system see page 25 and remote control Installing the Remote Control and optional receiver Before starting Windows Media Center see page 25 prepare the remote control 1 If your computer does not feature an internal infrared receiver a USB receiver is required If supplied connect the USB receiver to a USB port on the computer 2 Insert the batteries into the remote control check the batteries are orien tated correctly Computer Basics 7 Remote Control Functions Power ON OFF or Quick Resume mode if your computer fea tures Intel Viiv technology Pause Record Stop Fast rewind Fast forward Skip go to previous chapter track Skip go to next chapter track Back 10 Info 11 Direction keys up down left right 12 Start Windows key 11 13 Volume up down 12 14 Program up down 15 Mute sound 13 16 Record TV 17 DVD menu 18 Guide 19 Live TV ie 20 Number keys 21 Clear 22 Enter 23 Teletext launch Teletext while in TV mode 24 Teletext selection red green yellow blue 25 Play 26 My TV 27 My Videos 28 My Music 29 My Pictures optional Note Ifyour
86. ntry Packard Bell Limited Warranty 57 Packard Bell shall not be liable for any failure or delay in performance due to any cause beyond its control Such circumstances include but are not limited to interrupted telephone service airport closures that interrupt parts delivery acts of god weather conditions labour strikes and the inability to contact You to confirm scheduling If during a Service amp Support Intervention the CCC representative establishes that the repair is not covered by the Warranty the repair will not be completed until it has been completely paid for Should such circumstances arise Packard Bell will contact the Customer with a repair quote If the Customer would like to have the unit returned unrepaired then this can be arranged after Customer payment has been received for the incurred transport and diag nostic costs 6 WARRANTY UPGRADES Depending on the Country of purchase of the Product it may be possible to purchase Extended Warranty Please contact your Customer Contact Center or the store where You purchased Your Product for more details If You have purchased such an Extended Warranty the general conditions applicable to this Extended Warranty will prevail over this Warranty 7 DATA BACKUP REQUIREMENT Repair of Product may involve the re formatting of the Hard Disk Drive HDD and consequently the loss of data stored on the HDD Packard Bell strongly advises the making of regular backup copi
87. o Video Cables from Thomson KHCO01M KHCO12M KHCO28M Stereo Jack shielded Audio cables from Hama 43330H 42714H RS232 serial shielded cable from Hama 42155 Sub D25 Parallel shielded cable from Hama 42175 Ethernet Shielded Cables Cat 5e from Hama 50030 CHASSIS COVER REMOVAL AND REPLACEMENT Before removing the chassis cover to service or modify the equipment you must disconnect all power and modem cords CAUTION SOME COMPONENTS INSIDE THE COMPUTER CAN BECOME HOT AFTER PROLONGED USE You then must close the chassis before you plug in and switch on the equipment LASER COMPLIANCE STATEMENT The optical devices are tested and certified to be compliant with International Electrotechnical Commission EC60825 1 and European EN60825 1 standards for Class 1 laser products Class 1 laser products are not considered hazardous The optical devices are designed such that there is never human access to laser radiation above a Class 1 level during normal operation or prescribed maintenance conditions The optical devices installed in your computer are designed for use solely as components of such electronic product and therefore do not comply with the appropriate requirements of Code of Federal Regulation Sec 1040 10 and Sec 1040 11 for COMPLETE laser products Because exposure to laser radiation is extremely hazardous under no circumstances should the user attempt to disas semble the laser device PACKAGING The packaging of thi
88. ogen lighting with built in power supply or motor driven appliances Faulty fluorescent light assemblies or the proximity to high voltage lines can also cause distorted images Place your computer as far as possible from these sources Helpdesk 45 JI there is no source interference or removing the source of interference does not alleviate the symp toms please refer to your monitor documentation to perform a series of screen adjustments image size and position refresh rate degauss etc Certain adjustments may not be available depending on the display technology used Sound Upon Startup My Computer Emits a Continuous Beeping Sound 1 There is a keyboard or mouse detection failure Check your keyboard and mouse connections page 5 2 There may be a stuck key on the Keyboard or a stuck button on the mouse a Switch your computer OFF b Press all the keys of your keyboard to ensure that no key is stuck c Tap the mousebuttons to ensure that none of them are stuck d Switch your computer ON again My Computer Has no Sound 1 The speaker volume may be set too low Adjust the volume controls either on your speakers keyboard or on the computer 2 Your speakers may not be connected properly only applies to external speakers a Check all the speaker cables to ensure that they are connected properly b If your speakers are equipped with a power adapter make sure that it is plugged into a power source wall outlet or
89. ointment that may have been made between You and the CCC representative You may be charged for any subsequent visits Packard Bell reserves the right to refuse to provide the service to any location at which to Packard Bell s sole opinion the safety of Packard Bell s technical representative or the ability to provide the Service amp Support described herein would be jeopardised Packard Bell Limited Warranty 59 Packard Bell cannot be held responsible for any loss or damage to the Product in total or in part when it has been sent to Packard Bell by the Customer without complying with the procedures defined in sections 8 and 10 above Repair of the Product may involve the re formatting of the HDD and consequently the loss of data stored on the HDD Therefore You must comply with the terms of section 7 above If the agreed Service amp Support intervention involves sending the Product then the Customer must package the complete Product securely in the factory or equivalent packaging and enclose a copy of the original proof of purchase and any other relevant sales documentation as well as a clear description of the problem with the Product The Customer is liable for packaging quality and device safety In the event of damages arising out of low quality pack aging the Customer will be charged the cost of refurbishment In order to improve the quality of Service amp Support and assess the level of customer satisfaction Packard Bel
90. ontact on the power cord Replace the power cord if it gets damaged Contact your dealer for an exact replacement In Europe the plug must be rated for 250 VAC 10 amp minimum The plug must display an international agency approval marking The cord must be suitable for use in the end user country Consult your dealer or the local electrical authorities if you are unsure of the type of power cord to use in your country Cables For cables which are not delivered with the Product in the computer s packaging The EMC performance of the system is guaranteed only if the cable and interface use efficient shielding The use of shielded interface cable is required for USB IEEE1394 serial printer game analogue or digital audio video Ethernet LAN PS2 TV or FM antennas and generally all high speed cable interfaces Use only UL Listed No 26AWG or larger telecommunication cords Only Ethernet LAN or RTC modem cable can have length exceeding 3 meters Packard Bell recommends that you add a ferrite core round clip to each cable connecting your Packard Bell computer to a hardware device that has not been delivered with your computer Ferrite reference 28A 2029 from Steward two loops For Ethernet LAN cable use FTP shielded cables only cat gt 5 During product certification Packard Bell used the following cable quality USB2 0 Certified Cables from Hama 46778 IEEE1394 shielded FireWire from Hama 50011 RCA RCA shielded Audi
91. ontrol Panel gt Programs and Features 3 Archive files on an external hard disk drive recordable CDs or DVDs if your computer is equipped with a CD or DVD writer and delete them from the hard disk Properties Run Windows Vista System Tools Windows Vista includes some convenient tools to keep your computer in good shape Use these tools on a regular basis to maintain a reliable and speedy system To make it easier System Tools includes a Scheduled Tasks utility which you can customise to run specific tasks regularly The image below illustrates one way of accessing the System Tools Start gt All Programs gt Accessories gt System Tools A Ease of Access Music Le System Tool A ystem Tools SC Wh Backup Status and Configuratior as Lg 23 Ji System Tools Character Map eg P Computer Control Panel CS Disk Cleanup Computer E Disk Defragmenter Network E Internet Explorer No Add ons System Information 3 Connect To System Restore e Task Scheduler Control Panel Windows Easy Transfer de Tablet PC Default Programs 4 Back Help and Support Cam Wu Windows System Restore System Restore monitors the changes to your computer and automatically creates restore points to revert to a previous time if necessary It can undo harmful changes to your computer and restore its settings and performance while saving your personal data files such as documents browsing history drawings favou
92. ore your computer to an earlier time This option will return to your computer to how it was on an earlier date without affecting your personal documents or e mails it will not restore lost documents either By default Windows Vista saves snapshots of itself when major changes are made to the Operating System e g driver installations or specific software This is useful when a driver installation failed or when you changed a system setting and it did not work 1 Click on Restore my computer to an earlier time and then click on Next 2 Select from the calendar the date when the restore point was created and click on Next All the restore points that were created on the selected date are listed by name in the list box to the right of the calendar 3 In the confirmation screen click on Next to restore the computer to the selected date and time Create a Restore Point Windows creates restore points automatically at regularly scheduled times or before certain programs or drivers are installed This option allows you to create your own restore points when you need to 1 Click on Create a restore point and then click on Next 2 Enter a description to identify this restore point System Restore automatically adds the date and time to this name 3 To finish click on Create Undo the last restoration If the system fails after restoring the computer to a certain date you can use this option to undo the resto ration Alternately yo
93. own the and hardware New content is added to the Windows Underaning Winden not ping Update Website regularly so you can always get the most a ee recent updates and solutions to protect your computer and NN E keep it running smoothly Crechtorapdter butet me choose unter eld and tl he e Start O gt Control Panel gt Windows Updates gt A TTT Change Settings include recommended updates when downloading installing or notifying me about updates Note Windows Update might require an update betore you can install updates tor Windows or your programs Far more information see our privacy statement online eng Security You are probably eager to explore everything the Internet has to offer In order for you to be safe online Packard Bell has pre installed Symantec s award winning Norton Internet Security on your computer The new Norton Internet Security runs quietly in the background to block today s complex threats and protect your identity when you shop bank or browse online Norton Internet Security blocks online identity theft detects and eliminates spyware removes viruses and Internet worms protects against hackers Definitions What is a Virus Malicious software typically called viruses are programs designed to infect and damage computers Most viruses are transmitted over the Internet e mails or malicious Web sites A typical virus will replicate and pass itself undetected to
94. pdating your computer you block attackers from being able to take advantage of software flaws vulnerabilities that they could otherwise use to break into your system While keeping your computer up to date will not protect you from all attacks it makes it much more difficult for hackers to gain access to your system blocks many basic and automated attacks completely and might be enough to discourage a less determined attacker to look for a more vulnerable computer elsewhere More recent versions of Microsoft Windows and other popular software can be configured to download and apply updates automatically so that you do not have to remember to check for the latest software Taking advantage of auto update features in your software is a great start toward Keeping yourself safe online 2 Protect your computer with security software Several types of security software are necessary for basic online security Security software essentials include firewall and antivirus programs A firewall is usually your computer s first line of defense it controls who and what can communicate with your computer online You could think of a firewall as a sort of policeman that watches all the data attempting to flow in and out of your computer on the Internet allowing communi cations that it knows are safe and blocking bad traffic such as attacks from ever reaching your computer The next line of defense many times is your antivirus software which monitors al
95. ption will return your computer to factory settings All files tings All files and settings and all updates or Wa uc Me software installed since the computer Was first Opti p Eat oo ams is infected by a persistent used Will be deleted We recommend this option BEOS virus or malware or if other recovery options fail if your computer is infected by a persistent virus Wi ta al la ella li or malware or if other recovery options fail Caution If you do not keep files from user accounts the recovery will remove all per sonal data on the system hard disk drive and Select the box above and click on Aext to continue restore your computer to its original factory ee state including all partitions Vl agree that all data installed since the computer was first used will be deleted from my computer 54 Quick Start amp Troubleshooting Guide If a second physical hard disk drive is installed in your computer files on this hard disk drive will not be removed However it is recommended that you backup personal data from all drives Start the recovery process After you have selected the appropriate options you may start the recovery process read the Start Recovery window and click on Start The recovery process will take some time allow the process to coninue do not power off or restart your computer When the process has finished select start recovery It is not possible to abort the recovery process once yo
96. puter starts a Start or restart your computer b Press the F11 key when the Packard Bell logo appears e Start your computer using Recovery or Master DVDs a Turn ON your computer b Insert Recovery DVD 1 or Master DVD into the drive and close the tray c Restart your computer d Press any key on the keyboard when asked to boot from the DVD e The drive s busy light should blink to show that your computer is booting from the disc Note If your computer does not boot trom the disc restart your computer press the F8 key when the Packard Bell logo appears and select the optical drive from the list Alternatively see page 41 to learn how to set the BIOS to default settings e Start your computer using an external drive a Connect the external drive that contains the recovery data to your computer b Start or restart your computer and press the F8 key when the Packard Bell logo appears c Use the arrow keys to select the external device from the list and press the Enter key d The drive s busy light should blink to show that your computer is booting from the drive If none of these options start the recovery process or are not available for example you have not created Recovery DVDs and the recovery data is no longer on the hard disk drive you may request Recovery DVDs from the Packard Bell Call Centre a fee may be charged Select recovery options When the Recovery Program starts read the infor een mation provided and cli
97. r computer includes a telecommunication network board the input output socket is classified as Telecommunication Network Voltage TNV 3 Note for computers equipped with wireless controllers and wired modems Hereby Packard Bell B V declares that the wireless devices provided with this computer include a low power radio transmitter in full compliance with the essential requirements and other relevant provisions of Directive 1999 05 EC for Low Voltage EMC and RF of the R amp TTE For specific information regarding your computer model please refer to Packard Bell InfoCentre your electronic user s guide MODIFICATIONS TO THE PRODUCT CE Markin Packard Bel B V cannot be held responsible for unauthorised modifications made by the user and the consequences thereof which may alter the conformity of the product with the CE Marking Radio Frequency Interference The manufacturer is not responsible for any radio or TV interference caused by unauthorised modifications to this equipment CONNECTIONS AND REMOTE EARTHS PELV Protected Extra Low Voltage To ensure the extra low voltage integrity of the equipment only connect equipment with mains protected electrically compatible circuits to the external ports SELV Safety Extra Low Voltage Every input and output of this product is classified as Safety Extra Low Voltage Remote Earths To prevent electrical shock connect all local individual office computers and computer support equip
98. r even better simply ignore it 6 Review bank and credit card statements regularly The impact of identity theft and online crimes can be greatly reduced if you can catch it shortly after your data is stolen or when the first use of your information is attempted One of the easiest ways to get the tip off that something has gone wrong is by reviewing the monthly statements provided by your bank and credit card companies for anything out of the ordinary Additionally many banks and services use fraud prevention systems that call out unusual purchasing behavior i e if you live in Texas and all of the sudden start buying refrigerators in Budapest In order to confirm these out of the ordinary purchases they might call you and ask you to confirm them Don t take these calls lightly this is your hint that something bad may have happened and you should take necessary action Protect your computer with Windows security tools Windows Vista provides a variety of protection applications Windows Firewall Windows Vista has a built in firewall that you can use straight away 1 Click on Start O gt Control Panel gt Security gt Windows Firewall DEE 2 In the Change Settings window you may allow or block certain pro 8 S S 4 3 j e Y On recommended grams from accessing the internet To do so open the Exceptions th seting dl tdo ses fom comeing t tis tab computer except on Exceptions tab 8 E Block all incomi
99. refer to the Warranty amp Service Sheet information and ignore the information below Please note that contact information is subject to change You may find updated contact information in the Warranty amp Service Sheet if supplied or on the Packard Bell web site www packardbell com 58 Quick Start amp Troubleshooting Guide United Kingdom is EE 0844 800 6020 national call rate Software and Qutof Warranty seryice line inicie 0906 752 5600 0 75 min Business hours 24 hours a day 7 days a week 365 days a year Ireland Hardware and e E Eege ee ee eier 01878 1470 national call rate Software and Our Warranty Support Me das 1570 92 45 55 1 26 min Business hours 24 hours a day 7 days a week 365 days a year The Netherlands Systems covered Dy EEN 0900 202 5117 0 15 min Systems out OF gn 0900 202 0515 0 45 min Business hours Monday Friday from 9 am 9 pm Belgium In warranty support including extended WattaNty ooooooocccnccncncnnnonnnanananonnnonnnnos 022 56 66 05 national call rate THE Warranty SUD POLE ta 0900 10 273 0 45 min Business hours Monday Friday from 9 am 9 pm Loxa eur French In Warranty Support idad is 20202836 cost variable from the caller location provider German In Warranty Support ces 20202835 cost variable from the caller location provider Business hours Monday Friday from 9 am 7 pm South Africa Tecnica kS ere EE 0861 111 222 toll free Business
100. rites or e mails Note When you restore your computer you will need to reinstall any programs you installed after the restore po nt was created These programs will not work until you do this Windows System Restore does not uninstall programs To do this you should use Programs and Features in the Control Panel Starting Windows System Restore from the Windows desktop Click on Start O gt All Programs gt Accessories gt System Tools gt System Restore 30 Quick Start amp Troubleshooting Guide Restore system files and settings System Restore can help fix problems that might be making your computer run slowly or stop responding System Restore does not affect any of your documents pictures or other personal data and the process is reversible How does System Restore work 9 Recommended restore Select this option to undo the most recent update driver or software installation if you think it is causing problems 03 11 2006 14 36 40 Install Device Driver Package In Current time zone GMT Standard Time Choose a different restore point To create a restore point open System Protection If you cannot access the Windows desktop 1 Press the F11 key upon start up when the Packard Bell logo appears This will open the Recovery Pro gram 2 Select Windows Vista System Restore and click on Next Your computer will automatically restart and open System Restore System Restore options Rest
101. rives can write to recordable CDs and single or double layer recordable DVDs e Blu ray Combo Drive Blu ray Combo drives can write to recordable CDs all standard recordable DVDs but not HD DVDs and may read from but not write to Blu ray discs e Blu ray Writer Blu ray drives can write to recordable CDs all standard recordable DVDs and recordable Blu ray discs O Note Discs and devices that use the HD DVD standard may not be used with Blu ray devices Precautions Y If a program needs a disc insert the disc into the drive before you start the program Y Do not force a disc into the drive make sure the disc is correctly inserted then close the disc tray Y Do not eject the disc without first closing the program that is using the disc This could potentially cause your computer to stop responding Should this happen restart your computer by using the Windows Task Manager Y Ifthe tray does not eject you may try to open it manually Computer Basics 9 1 Switch your computer off 2 Carefully insert a straightened paper clip into the emergency eject port if available Do not use a pencil as the lead may break inside the eject port and damage the drive Y Keep the disc tray closed whenever you are not using the drive Do not touch the optical lens in the drive if the lens is dirty the optical drive may not function correctly Y Do not wipe the lens with a normal cloth Use a cotton swab to gently clean t
102. rnet service b Click on Start gt All Programs gt Online Services and select your provider s name You are using a dial up modem 1 The modem may not be connected properly Check the modem cable connections between the computer and the telephone socket see the Installation Guide If your computer has a network port make sure your modem cable is connected to your modem port and not to your network port Helpdesk 47 1 Telephone cable 2 Telephone socket 3 Modem plug and cable 4 PC Modem port 2 The telephone line may already be in use Free the telephone line before you dial a modem connection You cannot phone and connect to the Internet at the same time if both your telephone and your modem use the same line 3 There is no dial tone a Disconnect your modem and plug in a telephone to check the integrity of your telephone line If you can hear a normal dialling tone on the phone then your modem or cable may be defective b Check that the dial type is correctly set up for your country Click on Start O gt Control Panel gt Phone and Modem Options Select the Dialing Rules tab and click on the Edit button 4 The modem is used by another program COM port in use error message You may have a telephone or fax program running These use the modem and make it unavailable for other applications a Close all programs that might use the modem e g your telephone or fax software
103. ry process see page 22 Creating your Recovery Disk To create a recovery disk open Smart Restore select Start O gt All Programs gt Packard Bell Security amp Support gt Smart Restore Select Create my Recovery DVD or in some cases Create my recovery disk then click on the Create my Recovery DVD button to start the process Throughout the process you will be guided by on screen instructions Please read them carefully ps Create my Recovery DVD Add or Remove a Packard Bell application Click on the button below to create your recovery disc You will need a blank DVD to start this process Add or Remove a Packard Bell driver Create my Recovery DVD Create my Recovery DVD Computer Basics 21 Creating Recovery DVDs 1 The program will create one disc at a time A counter in the lower left part of the windows indicates the number of discs to create as well as the number of discs created so far When it is finished the program will check each disc for errors Recovery DVD Creator Packard Bell Dear customer PLEASE READ y DVD Creator cr cs A ege eg This program will rei Burning disc please wait To do this you will ng e 1Tblankrecordal rg Sonic DigitalMe4 g A permanent pel 2 BP This process may la During the creation process DO NOT SHUTDOWN THE COMPUTER DO NOT START OR USE ANY OTHER PROGRAM The system will reboot automatically when
104. s Recovery DVD Creator siscsssevectcsidevecs scccntrumess 52 A A OR A II T MAA O Ot Maat Index 65 Norton Internet Security cccccccceceseeeeeeees 32 33 Klee ide H P Packard Bell OREA ornari iA 3 23 Packard Beleeg ee 23 Recovery Backup Creatof ssscsseceeeee 20 28 Recovery Program EE 52 SHIGE RESTOTS EE 52 A E OE E E N 19 PICASA EE 19 PO E Ease n E 7 POU EEN 10 NEE 4 POW EE 11 Eeer 13 EE ee 49 e 10 R Recovery Recovery Backup Creatof ssscsseeceeee 20 28 Recovery DVD Gregior Gg Sege 3 52 Recovery Prosan EE 52 System NESTON E ltd 30 Regulatory Or sde oca 61 63 Remote COOL ciao 1 Receo erai N EN 11 Removable media devtces H REMOVING Hard AAA i 9 REMOVING SOL E 30 Restore DOIS oiean ere SD 31 S A 28 SAIS OCC siete AA EEA AENT 41 Sey PLCC EEN 4 O 39 Security ege EN 33 O 20 Bier 32 36 Windows Security Center SAS GEELEN 20 DIAG EE 12 E A 12 39 A A E 48 52 Software EII Wale renna 52 REMOVING SOM WANE as 30 A E EA 20 KEE 24 Software BEE 64 PCA CRS tax tai ctedare anh An 27 SIE 32 OTIDO ta 13 66 Quick Start amp Troubleshooting Guide Support Online Eeer 38 Packard Bell IC 23 Packard Bell Webstar 19 EE 11 Sy stem Te qUe odo ad 50 A RTE 30 43 System tools IR e 28 IER 29 EMO CNCA tao 28 Windows System Restore oocommommmmmmmmns m oo 30 E Ee EE 44 Troubleshooting IR 45 TEE ee E 47 A E T NEE E EE ORT 44 te 44 ege 49 Set ME 46 TOD C
105. s product is compliant with the European Environmental Directive 94 62 EC from December 20 th 1994 and its equivalent in the French Legislation by the Decree 98 638 from july 20 th 1998 62 Quick Start amp Troubleshooting Guide ENVIRONMENT PACKARD BELL S COMMITMENT TO ENVIRONMENTAL PROTECTION Environment has been at the heart of our products Packard Bell is committed to limit the environmental impact of its products during product lifecycle Starting at design phase with a very strict procurement policy maximum attention is given to electronic components in order to limit their weight in heavy metals such as lead cadmium chromium mercury etc Suppliers are asked for each part of any product to respect all regulations Packaging is a good example to illustrate the efforts conducted by Packard Bell to limit its impact on the environment Between 2001 and 2007 Packard Bell made considerable efforts to reduce the weight of its desktop computer boxes as it went from 2 04 kg in 2001 to 1 12 kg in 2007 This weight reduction means more products per palette less energy necessary for deliveries less wasted boxes etc As far as end of life products are concerned measures have been taken to anticipate and facilitate the recycling of all our products Thus all plastic parts heavier than 25 grams used in Packard Bell products are labelled ISO 11469 This label allows a quick recognition of the material and eases its valorisation Lik
106. solve the problem entirely 2 THE SCREEN FREEZES WHEN THE PACKARD BELL LOGO DISPLAYS When the computer starts it first performs a test of all system requirements When the computer is func tioning correctly it emits a short beep and starts up However if the test fails the computer may freeze when the Packard Bell logo displays 40 Quick Start amp Troubleshooting Guide Packard dell Your digita playgrouna Y Try to boot but press the TAB or ESC key to display some details Y Set the BIOS to default settings Press F1 or F2 when starting your computer to enter the BIOS This controls the hardware of your computer You should only enter the BIOS if you are an advanced user or when asked to do so by a qualified technician 1 Select Exit in the top menu using the arrow keys or mouse if available 2 Select the Default Values in the menu and press Enter Press OK to confirm 3 Select Save Changes and Exit and press Enter Press OK to confirm 4 The computer will automatically reboot Y Try to boot with a different boot device Press F8 when starting your computer to enter the boot menu this feature may not be available on all computers If your first boot device is HDD change it into CD or DVD using the arrow keys and press Enter to exit Y Disconnect or remove additional devices Please read Removing additional external devices and Removing additional internal hardware on page 40 Y Use the P
107. ss Start the Recovery Program as described on page 53 e Ifthe Packard Bell Recovery Menu is displayed then the disk is compatible and you may store it for future use Select Exit disconnect the disk and restart your computer e If you do not see the Packard Bell Recovery Menu ensure the disk uses a primary partition not extended or use a different disk and start the recovery backup creator again 22 Quick Start amp Troubleshooting Guide Packard Bell Updator To ensure that your computer has the latest available updates for drivers and software please use the Packard Bell Updator program as soon as you have configured an Internet connection 1 Click on Start O gt All Programs gt Packard Bell Security amp Support gt PBUpdator or double click the PBUpdator icon on the desktop and follow the instructions that are displayed 2 Packard Bell Updator will search the Packard Bell support website for updates based on your system s serial number and display a list of available updates Here are the available updates for your Packard Bell product Select the updates to download and click on Download to continue the process F De select all Version 53 22 r Operating system Windows Vista Video Component nVidia display drivers 0989600300 Version 163 69 Operating system Windows Vista 32 bit Application Office One 7 0 patch 7429040000 Version 1 0 e Operating system Windows Vista
108. ster To help you find out the memory module that is best suited to your Packard Bell computer you can use our online configurator on www packardbell com The step by step configurator is your best pick to find the right module quickly and easily with no risk of error at a competitive price Storage e g External Hard Disk Drive Whether you need additional storage space need to create backups or need removable storage to carry your data an external hard disk drive will be a convenient solution to expand your computer Simply plug it into a USB port and drag and drop to transfer your valuable data in a few seconds To make temporary backups this is a lot quicker than burning a CD or DVD High capacity drives are also ideal for storing your favourite music photos and videos and take them with you everywhere you go Visit www packardbell com to discover our accessories and buy online or locate a store near you Convergence Packard Bell aims at making the most of today s increasingly digital world with products that are ideally suited to popular and emerging digital activities Our products integrate the best technologies and allow you to benefit from the latest advances such as broadband Internet WiFi networking and digital media Our home entertainment range includes a collection of MP3 players to bring technology and entertainment with you wherever you go Visit www packardbell com today and enter the Lounge where technology
109. tems stored on your hard drive to make your computer run faster and more efficiently Running the Disk Defragmenter once a month depending on computer usage will decrease wear and tear on your hard drive and thus decrease the chance of a fault developing at a later date Hj Disk Defragmenter gt Disk Defragmenter consolidates fragmented files on your computer s hard disk to improve system performance Ho i menter Run on a schedule recommended Run at 01 00 every Wednesday starting 01 01 2005 Last run 17 10 2006 16 54 Next scheduled run 18 10 2006 01 00 Scheduled defragmentation is enabled Your disks will be defragmented at the scheduled time Perform a Disk Cleanup and close all open programs Click on Start gt Computer Right click on the HDD icon and select Properties Click on Tools and Defragment Now Click on the volume you want to defragment and click on Defragment to start The whole process may take several hours to complete It is best not to use your computer while running the Disk Defragmenter as any changes on your system may cause the process to restart If you divided your hard disk in several partitions you should perform the same action for each partition Manage your Hard Disk Drive HDD Check the remaining tree space on your hard disk drive 1 Click on Start O gt Computer 2 Right click on the HDD icon and select Properties ge DE 3 The Hard Disk Properties window
110. u can use Last Known Good Configuration to restore the system to your most recent settings that worked 1 Restart the computer press F5 on your keyboard for a few seconds If necessary press F8 to access the advanced startup options 2 Use the arrow keys to highlight Last Known Good Configuration and press Enter Helodesk 31 Updates As new viruses worms and other threats are discovered everyday keeping your security applications and operating system up to date is crucial Norton Internet Security combined with other security applications can protect your computer from Internet attacks and ensure that the latest security updates have been down loaded and installed on your system To keep your computer safe with all the latest programs please perform the following actions Y Update your antivirus Y Update your anti spyware and anti malware tools Y Perform updates when prompted by Windows Security Center Y Use Microsoft Windows Automatic Updates Y Run Windows Defender Y Run Windows Update Windows Update can help you keep your computer up to date via Internet downloads It allows you to choose updates for your computer s operating system software programs Choose how Windows can install updates When yu ally for important updates and install thern hen your computer is online Windows can automatic check for n using these settings When new updates are available you can also install them before shutting d
111. up to date antivirus and anti malware software What is a personal Firewall A personal firewall is a software program designed to prevent unauthorized access to or from a private network It acts as a shield to protect your Internet connection from unwanted connections some of which may attempt to take control of your computer to install or re distribute viruses or malicious programs Each connection to your computer is monitored programs that attempt to receive information without your permission are detected and the firewall will display an alert You can then decide if you will allow the connection if the connection is to a program you are currently using then normally you would allow it i e a game connecting to a multi player server or an encyclopaedia making a content update How to protect your computer Cybercrime prevention can be straight forward when armed with a little technical advice and common sense many attacks can be avoided In general online criminals are trying to make their money as quickly and easily as possible The more difficult you make their job the more likely they are to leave you alone and move on to an easier target The tips below provide basic information on how you can prevent online fraud 1 Keep your computer current with the latest patches and updates One of the best ways to keep attackers away from your computer is to apply patches and other software fixes when they become available By regularly u
112. upport please contact the manufacturer s hotline Packard Bell cannot be held responsible for any damage caused by adding hardware or software Software Packard Bell Software To install remove or reinstall a program originally included with your Packard Bell computer you can use Smart Restore see page 52 Additional Software Before purchasing new programs check that they can run on your computer Each software program has system requirements such as the amount of memory or hard drive space needed to run These requirements can usually be found printed on the software box or on the website for the software 1 Check your computer s specifications e System Information Click on Start gt All Programs gt Accessories gt System Tools gt System Information Select an item and click on to display more options EA amp Hardware Resources Conflicts Sharing Forced Hardware For a quick overview of your computer s specifications please read the dedicated sticker on your computer s packaging Gi Multimedia 2 Installing a program When you install a new program first read the instructions included with it as installation instructions can vary from product to product a Before installing any new program be sure all other applications are closed b Insert the CD or DVD Most CDs or DVDs start automatically and display an installation screen If the disc does not start automatically c Right click
113. ur computer s configuration The My Computer button contains all the technical information about your computer s components and useful tips on how to upgrade your computer Other buttons give you access to additional information such as tutorials on performing day to day tasks and tips and information on using the Internet O Note The number of categories and titles available may ditter according to the computer you purchased Remember to update your InfoCentre to have the latest information available You should also make regular visits to www packardbell com and check out the Support section it contains up to date information help drivers and downloads Software Documentation Most of the applications preinstalled on your computer by Packard Bell feature a documentation file Note Ifyou need help while using a program press FI on your keyboard or click on Help or the Help icon typically a sign Your Software Where iis my Software Packard Bell computers include a range of software applications The types of programs and categories available on your computer depend on the model you purchased 24 Quick Start amp Troubleshooting Guide Your software can be found Y Preinstalled your software is ready to use or to set up However some titles require a CD or DVD to run typically games or encyclopedia You will find these discs in your computer s packaging Y On a CD or DVD the software f
114. ur have clicked on the Start button While the recovery process is running do not power off or reboot your computer If vou are using a portable computer make sure it is connected to mains power Restart or Shutdown If no selection is made your computer will restart automatically Back Start Note If the recovery process fails and you are unable to use your computer please go to sup port packardbell com or check your computer s Warranty and Service information for contact details Starting your restored computer for the first time After a successful recovery you will see the Setup Windows screen as if you had started your computer for the first time You must re install or re configure any programs you wish to use and if you selected the Keep files from user accounts option you may transfer personal files from the contents of c backup Please start Microsoft Update and PB Updator as soon as possible to update and protect your computer Note If your computer includes a second hard disk drive or you chose to Keep files and you suspect a virus infection you must immediately install an anti virus program and scan your personal files located on the hard disk drive The recovery does not remove viruses in retained files the computer may still be infected Recovering or deleting files from user accounts If you chose to keep files from user accounts you may find them in HDD C gt backup if a backup folder
115. vices with removable storage digital camera CD DVD etc If you have inserted a disk that contains files such as a DVD USB key or memory card Windows will display a dialogue box and ask RON you to choose how you want to open the files SE For example if you have inserted an audio CD or a DVD movie Oz ii Windows will automatically display a dialogue box and ask you to a Mindo Mechs Ple choose how you want to play it If Windows asks you to select a DVD Play uso CD enter player we recommend that you always choose the DVD player FESCH included with your software collection e g PowerCinema or MA Windows Media Center A Set AutoPlay defaults in Control Panel Playing downloaded files Downloaded files may work with the media programs installed on your computer or may require specific programs Files that include DRM functions may only play in specific programs e g iTunes Windows Media Player or only on devices certified for use with the each type of file Other formats may require a specific audio or video codec that may not have been installed on your computer Codecs A codec is software that is used to compress or decompress a digital media file such as a song or video Windows Media Player and other programs use codecs to play and create digital media files For example when you rip a song from an audio CD to your computer the player uses the Windows Media Audio codec to compress the song into a compact WMA fi
116. was originally supplied with your computer you may check the Packard Bell Support Website on www packardbell com for downloads as well Y Is your computer up to date Malicious programs such as virus and spyware can infect your computer and cause some of your programs to malfunction To fix this problem and avoid it in the future make sure you run antivirus and anti spyware regularly and get the latest updates For more on keeping your computer up to date please refer to the Updates chapter on page 32 Y Perform a non destructive recovery Launch the Packard Bell Recovery Program in Smart Restore Click on Start gt All Programs gt Packard Bell Security amp Support gt Smart Restore If your computer cannot display the Windows desktop restart your computer press the F11 key upon start up when the Packard Bell logo appears to start the Recovery Program Miscellaneous Troubleshooting Keyboard amp Mouse My Keyboard Does Not Work 1 The numeric keypad is disabled When the Num Lock Key is active the numeric keypad can be used to enter numbers like the keyboard of a calculator When the Num Lock Key is not activated the keypad either functions as a second set of cursor Keys on full sized keyboards or they revert to normal letter keys on certain compact keyboards On some computers the Num lock icon is shown in the Notification Area or a LED on the key board indicates that it is enabled 2 Your keybo
117. y remember the following Sit up straight with your back relaxed Adjustable chair Feet flat on floor or on footrest Desk height 60 70 cm from the floor Free space around the computer and devices to allow proper ventilation Top of monitor at eye level Eye distance 45 70 cm from screen Easy access to drives and controls Y Ensure that the computer s ventilation slots and openings are never obstructed or covered Do not place the computer on a soft surface such as a carpet chair or bed that may block ventilation slots 4 Quick Start amp Troubleshooting Guide Y Some disorders of the hands wrists arms neck shoulders legs and back may be associated with or aggravated by certain repetitive actions To reduce your risk of developing these disorders type with your wrists straight and your hands and wrists floating above the keyboard If you experience periods of pain tingling numbness or other discomfort please contact your doctor Y We advise that parents monitor the use of games by their children If you or your child experience any of the following symptoms dizziness blurred vision eye or muscle twitches loss of consciousness disorien tation any involuntary movement or convulsion IMMEDIATELY discontinue use and consult your doc tor This may happen even if the person has no medical history of epilepsy GETTING TO KNOW YOUR COMPUTER The Keyboard and Mouse Cordless Devices The cordless mouse and keyboard
118. y then choose the task you wish to perform Add or Remove other programs Packard Bell Recovery Uninstalling and reinstalling software or drivers QUEAT If you don t use some of the programs or drivers provided by Packard Bell you may remove them Alternately you may want to reinstall a program or driver that has been corrupted and does not work or if it keeps generating errors on the computer O Note Some programs such as Internet Explorer may not be uninstalled Print your PC Identity Card 1 Select Add or Remove a Packard Bell application or Add or Remove a Packard Bell driver from the list of tasks Add or Remove a Packard Bell application Application Name Adobe Photoshop Elements 6 Adobe Premiere Elements 4 0 Adobe Reader 8 1 0 To select an item to reinstall or uninstall click on the item name in the list Either click on the Install or Uninstall button depending on the action Once your have made your selection you will be prompted for confirmation Click on YES to allow Smart Restore to start reinstalling uninstalling the software or on NO if you wish to abort the procedure 4 The status of each item is shown in the last column GW bd Packard Bell Recovery Program If the troubleshooting steps page 38 did not help fix your problem you can run the Packard Bell Recovery Program This will restore your computer to the same state as when you purchased it while giving you an opt
119. you get started Internet Service Provider To get connected you need to register with an Internet Service Provider ISP which supplies the physical connection between your computer and the Internet Certain computers come with a selection of ISPs already preinstalled 1 Games de Maintenance Le Packard Bell Burning de Packard Bell Entertainment amp Leisure de Packard Bell Internet Network Di BT Internet 2 E Firefox Connect To A Packard Bell Internet E internet Explorer Recent Items Computer a Skype Control Panel Le Packard Bell Photo amp Video Le Packard Bell Security amp Support Default Programs 4 Back Help and Support pa If you wish to use an ISP that is not proposed please refer to the instructions supplied with the installation pack from the ISP Connection Types Depending on your computer model your location and your communication needs you have several ways to connect to the Internet Dial Up Most computers include a standard dial up modem connector This allows you to connect to the Internet using the telephone line With a dial up connection you cannot use the modem and the telephone simulta neously on a single phone line This type of connection is recommended only if you have limited use of the Internet as the connection speed is low and connection time is typically charged per hour DSL e g ADSL DSL Digital Subscriber Line is an always on conn

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