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Wireless Cable Gateway CG3300CMR User Manual

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1. AN IP Addresses 5 From the Service Type list select the application or service to block The list already displays several common services but you are not limited to these choices To add any additional services or applications that do not already display select User Defined 6 If you select User Defined select the protocol and enter the name and the range of port numbers of the service If you select a known service these fields are filled in automatically If you know that the application uses either TCP or UDP select the appropriate protocol If you are not sure select TCP UDP 7 Enter a name for this service type in the Service Type User Defined field 8 Enter the starting and ending port numbers If the application uses a single port number enter that number in both fields 9 Enter the IP address of the computer that you want to block 10 Click the Add button Your Block Services Setup selections are enabled Schedule Blocking You can specify the days and time that you want to block Internet access To schedule blocking 1 Select ADVANCED gt Security gt Schedule Security 32 Wireless Cable Voice Gateway CG3700EMR 1CMNDS The following screen displays ADVANCED WPS Wizard Schedule Table Setup Schedule Name Days Time of day Block Services Administration Advanced Setup Help Center Show Hide Help Center 2 Clic
2. Advertisement Time to Live in hops v Advanced Setup Wireless Features UPnP Portmap Table Port Forwarding Port LE Elect Triggering Dynamic DNS Int Port Ext Port IP Address Remote Management Help Center Show Hide Help Center Advanced Settings 64 Wireless Cable Voice Gateway CG3700EMR 1CMNDS 2 Specify the following settings Turn UPnP On UPnP can be enabled or disabled for automatic device configuration The default setting for UPnP is enabled If this check box is not selected the gateway does not allow any device to control the resources automatically such as port forwarding mapping of the gateway Advertisement Period The advertisement period is how often the gateway broadcasts its UPnP information This value can range from 1 to 1440 minutes The default period is 30 minutes Shorter durations ensure that control points have current device status at the expense of more network traffic Longer durations can compromise the freshness of the device status but can significantly reduce network traffic Advertisement Time to Live The time to live for the advertisement is measured in hops steps for each UPnP packet sent The number of hops can range from 1 to 255 The default value for the advertisement time to live is four hops which is fine for most home networks If you notice that some devices are not being updated or reached correctly you should in
3. Click the Clear Results button Traceroute Utility To display the route and measure transit delays of packets across a network run the traceroute utility gt Torun a traceroute test 1 Select ADVANCED gt Administration gt Diagnostics Administration 43 Wireless Cable Voice Gateway CG3700EMR 1CMNDS The following screen displays ADVANCED ADVANCED Home Diagnostics WPS Wizard Abo Test Setup Security Utility Traceroute V Traceroute Parameters es Target IP address or Name Max Hops 255 Data Size in bytes 32 Base Port 33434 Resolve Host Off v Waiting for input Wireless Channel Wireless AP Advanced Setup To view result updates click the REFRESH button REFRESH Help Center Show Hide Help Center 2 Inthe Utility list select Traceroute 3 Specify the following parameters for the traceroute utility Target The IP address or host name of the computer you are tracing Max Hops The maximum number of hops to allow when tracing the route Data Size The size in bytes of the packet Base Port The port number to send the packet to Resolve Host Select On to resolve the host name to the IP address 4 Click the Start Test button The traceroute results display gt To clear the results from the display Click the Clear Results button DS Throughput Utility To display the speed test for downstream traffic run the DS throughput uti
4. 4 Specify the port number for accessing the web management interface Normal web browser access uses the standard HTTP service port 80 For greater security enter a custom port number for the remote web management interface Choose a number from 1024 to 65535 but do not use the number of any common service port The default is 8080 which is a common alternate for HTTP 5 Click the Apply button Your changes take effect When you access your gateway from the Internet type your gateway s WAN IP address into your browser s address or location field followed by a colon and the custom port number For example if your external address is 134 177 0 123 and you use port number 8080 enter http 134 177 0 123 8080 in your browser Universal Plug and Play Universal Plug and Play UPnP helps devices such as Internet appliances and computers to access the network and connect to other devices as needed UPnP devices can automatically discover the services from other registered UPnP devices on the network Note If you use applications such as multiplayer gaming peer to peer connections or real time communications such as instant messaging or remote assistance a feature in Windows XP enable UPnP gt To turn on Universal Plug and Play 1 Select ADVANCED gt Advanced Setup gt UPnP ADVANCED WPS Wizard oreren Setup Security Ivi Tum UPnP On Administration Advertisement Period in minutes
5. LAN port of the gateway uses IP Address The IP address that the Ethernet LAN port of the gateway uses The default is 192 168 0 1 e DHCP Server Identifies whether the built in DHCP server of the gateway is active for the LAN attached devices To reset the admin and password to the default values click the Factory Reset button To reboot the gateway click the Reboot button Administration 35 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Internet Port The following information about the WAN Internet port displays MAC Address The MAC address of the WAN Internet port IP Address Mask The IP address of the WAN Internet port Connection The type of WAN Internet port connection Default Gateway The IP address of the default gateway Domain Name Server The IP address of the domain name server Wireless Settings 2 4 GHz and 5 GHz The following information displays Name SSID The wireless network name SSID that the gateway uses Region The geographic region where the gateway is being used It is illegal to use the wireless features of the gateway in some parts of the world Channel The operating channel of the wireless port being used The default channel is Auto When Auto is selected the gateway finds the best operating channel available Mode The wireless communication mode Up to 54 Mbps Up to 145 Mbps default or Up to 300 Mbps Wireless AP Indicates whether the radio feature of the g
6. 192 168 0 254 Firewall Inbound communication from the Disabled except traffic on port 80 the HTTP port Internet Outbound communication to the Enabled all Internet Source MAC filtering Disabled Internet WAN MAC address Use default hardware address connection Wireless Wireless communication Enabled SSID name As shown on the product label Security WPA WPA2 The default WPA WPA2 passphrase is on the product label Broadcast SSID Enabled Supplemental Information 72 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Table 3 Factory default settings continued Factory Default Settings continued Wireless Transmission speed continued RF channel Country region Auto Operating mode n g and b Data rate Output power Best Full Access point Enabled Authentication type Open System Wireless card access list All wireless stations allowed Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput will vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead may lower actual data throughput rate Technical Specifications The following table describes the technical specifications for the gateway Table 4 Technical specifications Technical Specifications Network protocol and standards compatibility Dat
7. 2013 0 0 0 00 192 168 0 11 0 20 Tue Aug z T 23 36 45 2013 0 00 00 192 168 0 11 0 00000 192 168 0 11 0 1 1 2 2 2 Event Log UPnP set event GetConnectionTypeinfo from source 2 Wed Aug 21 2 2 2 2 Tue Aug 20 23 06 43 2013 Tue Aug 20 mv 192 168 0 1 2306435013 00000 192168011 0 Help Center p ww Show Hide Help Center The log screen shows the following information Description The name and source IP of the site or group that visited Count The number of times the website or news group visited e Last Occurance The date and time the log entry was recorded Target The name or IP address of the website or news group visited or to which access was attempted e Source The IP address of the initiating device for this log entry 2 To control the information included in the log click any of the following check boxes Attempted access to allowed sites Attempted access to blocked sites and services Connections to the Web based interface of this Gateway Gateway operation startup get time etc Known DoS attacks and Port Scans Port Forwarding Port Triggering 3 Do any of the following e To refresh the log screen click the Refresh button e To clear the log entries click the Clear Log button To email the log immediately click the Send Log button e To save your changes click the Apply button Administration 38 Wireless Cable Voice Gate
8. Up to 300 Mbps v Security Options O None WPA2 PSK AES O WPA PSK TKIP WPA2 PSK AES Passphrase nm7pjb9m 8 63 characters or 64 hex digits Wireless Network 5GHz a n v 7l ec ri oana a eA can Help Center an Show Hide Help Center 2 Select a different channel For information about other options available on this screen see View or Configure Your Wireless Network on page 16 3 Click the Apply button Your change takes effect Administration 48 Advanced Settings Fine tuning your network This chapter describes the advanced features of your gateway The information requires a solid understanding of networking concepts It is for people who want to set up the gateway for unique situations such as when remote access from the Internet by IP or domain name is needed This chapter includes the following sections Advanced Wireless Settings Port Forwarding and Port Triggering Set Up Port Forwarding to Local Servers Set Up Port Triggering Dynamic DNS Remote Management Universal Plug and Play 49 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Advanced Wireless Settings You can use this screen to specify WPS settings and to set up a wireless card access list View or Change WPS Settings gt To view or change WPS settings 1 Select ADVANCED gt ADVANCED Setup gt Wireless Features The following screen displays ADVANCED ADVANCED Hom
9. contains uppercase and lowercase letters numbers and symbols It can be up to 30 characters See Set Password on page 41 gt To set up remote management 1 Select ADVANCED gt Advanced Setup gt Remote Management ADVANCED ADVANCED Home Remote Management PS rd 1 Setup Security Oo Turn Remote Management On Administration Remote Management Address v Advanced Setup http 192 168 18 2 8080 Wireless Features Allow Remote Access By Port Forwarding Port O Only This Computer iggering Tri Dynamic DNS Remote Management UPnP IP Address Range Everyone Port Number Help Center Show Hide Help Center 2 Select the Turn Remote Management On check box 3 Under Allow Remote Access By specify the external IP addresses to be allowed to access the gateway s remote management Note For enhanced security restrict access to as few external IP addresses as practical To allow access from a single IP address on the Internet select the Only This Computer radio button Enter the IP address that will be allowed access To allow access from a range of IP addresses on the Internet select the IP Address Range radio button To define the allowed range enter a beginning and ending IP address To allow access from any IP address on the Internet select the Everyone radio button Advanced Settings 63 Wireless Cable Voice Gateway CG3700EMR 1CMNDS
10. display ShowMide Help Center MTA Provision Status The gateway status The values can be Operational No Security Association Disconnected or N A This status applies to line 1 MTA MAC Address The telephony MAC address MTA IP Address The telephony IP address MTA FQDN The fully qualified domain name FQDN The Internet service provider assigns this name MTA Telephony Signaling This value is set to Media Gateway Control Protocol MGCP a way to set up voice calls NETGEAR genie Basic Settings 20 NETGEAR genie ADVANCED Home Specifying custom settings This chapter explains the features available from the genie ADVANCED Home screen This chapter contains the following sections e Internet Setup e WAN Setup e LAN Setup Some selections on the ADVANCED Home screen are described in separate chapters e Wireless Setup See Chapter 2 Wireless Setup Screen Fields e Security See Chapter 4 Security Administration See Chapter 5 Administration e Advanced Setup See Chapter 6 Advanced Settings 21 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Internet Setup The Internet Setup screen is where you view or change ISP information gt To change the Internet settings 1 Select ADVANCED gt Setup gt Internet Setup ADVANCED Home WPS Wizard v Setup Wireless Setup WAN Setup LAN Setup Security Administration Advanced Setup ADVANCED Internet Setup ann ECE
11. e Click the Refresh or Reload button in the web browser The changes have occurred but the web browser might be caching the old configuration Troubleshoot the ISP Connection When your gateway is unable to access the Internet and your Internet LED is on register the cable MAC address or device MAC address of your gateway with your cable service provider Additionally your computer does not have the gateway that is configured as its TCP IP gateway If your computer obtains its information from the gateway by DHCP reboot the computer and verify the gateway address Troubleshoot a TCP IP Network Using the Ping Utility Most TCP IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device The device then responds with an echo reply You can Troubleshooting 68 Wireless Cable Voice Gateway CG3700EMR 1CMNDS easily troubleshoot a TCP IP network by using the ping utility in your computer or workstation Test the LAN Path to Your Gateway You can use ping to verify that the LAN path to your gateway is set up correctly gt To ping the gateway from a computer running Windows 95 or later 1 From the Windows toolbar click the Start button and select Run 2 In the field that is provided type ping and then the IP address of the gateway as in this example ping 192 168 0 1 3 Click the OK button You see a message like this one Pinging IP address with 32 bytes of dat
12. have line of sight access even if through walls e Away from sources of interference such as computers microwave ovens and 2 4 GHz cordless phones Away from large metal surfaces Connect to the Gateway 10 Wireless Cable Voice Gateway CG3700EMR 1CMNDS e To reduce interference when using more than one access point best practice is to use channel spacing between adjacent access points for example use Channels 1 and 6 or 6 and 11 Note Failure to follow these guidelines can result in significant performance degradation or inability to connect wirelessly to the gateway Log In to Your Gateway You can log in to the gateway to view or change its settings Note To connect to the gateway use a computer that is configured for DHCP most computers are For help with configuring DHCP see the instructions that came with your computer The gateway automatically logs you out after five minutes of no activity gt To log in to the gateway 1 On the computer that is connected to the gateway with an Ethernet cable type http 192 168 0 1 in the address field of your Internet browser A login screen opens Netgear User name admin il Password fren 7 Remember my password Ca 2 Log in with the user name admin and its default password of password The gateway BASIC Home screen displays when you log in see BASIC Home Screen on page 12 View the Gateway Home Screens The gateway home scr
13. your gateway creates an additional session entry to send any incoming port 113 traffic to your computer 5 The IRC server sends a return message to your gateway using the NAT assigned source port as in the previous example say port 33333 as the destination port The IRC server also sends an identify message to your gateway with destination port 113 6 When your gateway receives the incoming message to destination port 33333 it checks its session table for an active session for port number 33333 Finding an active session the gateway restores the original address information that is replaced by NAT and sends this reply message to your computer 7 When your gateway receives the incoming message to destination port 113 it checks its session table and finds an active session for port 113 associated with your computer The gateway replaces the destination IP address of the message with the IP address of your computer and forwards the message to your computer 8 When you finish your chat session your gateway eventually senses a period of inactivity in the communications The gateway then removes the session information from its session table and incoming traffic is no longer accepted on ports 33333 or 113 To configure port triggering you need to know which inbound ports the application needs Also you need to know the number of the outbound port that triggers the opening of the inbound ports You can usually find this information by conta
14. 55 255 255 0 These addresses are part of the designated private address range for use in private networks and are suitable for most applications If your network requires you to use a different IP addressing scheme make those required changes in the LAN Setup screen Note If you change the LAN IP address of the gateway while connected through the browser you are disconnected Open a new connection to the new IP address and log in again gt To change the LAN settings 1 Select ADVANCED gt Setup gt LAN Setup The following screen displays ADVANCED ADVANCED Home LAN Setup an ELM v Setup Internet Setup Device Name CG3700EMR 1CMNDS Wireless Setup WAN Setu LAN TCP IP Setup IP Address Si 2 secu IP Subnet Mask Administration Advanced Setup DHCP IP Pool Starting IP Address 168 Ending IP Address 168 Address Reservation IP Address Device Name MAC Address Help Center p Show Hide Help Center 2 Enter the settings that you want to customize These settings are described in the following sections 3 Click the Apply button 4 Your changes are saved NETGEAR genie ADVANCED Home 25 Wireless Cable Voice Gateway CG3700EMR 1CMNDS LAN TCP IP Setup Specify the following settings IP Address The LAN IP address of the gateway IP Subnet Mask The LAN subnet mask of the gateway When combine
15. 8 0 11 krishna labpc fc 4d d4 2e 27 33 IP Address MAC Address Device Name Help Center 192 Show Hide Help Center 3 In the IP Address field type the IP address to assign to the computer or server Choose an IP address from the LAN subnet of the gateway such as 192 168 0 x 4 Type the MAC address of the computer or server Tip If the computer is already on your network copy its MAC address from the Attached Devices screen and paste it here NETGEAR genie ADVANCED Home 27 Wireless Cable Voice Gateway CG3700EMR 1CMNDS 5 Click the Apply button The reserved address is added to the table The reserved address is not assigned until the next time the computer contacts the DHCP server of the gateway Reboot the computer or access its IP configuration and force a DHCP release and renew gt To edit or delete a reserved address entry 1 Select the radio button next to a reserved address 2 Click the Edit or Delete button NETGEAR genie ADVANCED Home 28 Security Keeping unwanted content out of your network This chapter explains how to prevent objectionable content from reaching the computers and other devices that are connected to your network This chapter includes the following sections e Keyword Blocking of HTTP Traffic e Block Services Port Filtering e Schedule Blocking 29 Wireless Cable Voice Gateway CG3700EMR 1CM
16. Advanced Setup gt Port Forwarding Port Triggering 2 Click the Delete Service button 3 Select the radio button next to the service name 4 Click the Apply button Application example Making a Local Web Server Public If you host a web server on your local network you can use port forwarding to allow web requests from anyone on the Internet to reach your web server gt To make a local web server public 1 Assign your web server either a fixed IP address or a dynamic IP address using DHCP address reservation In this example your gateway always gives your web server an IP address of 192 168 0 33 2 In the Port Forwarding Port Triggering screen configure the gateway to forward the HTTP service to the local address of your web server at 192 168 0 33 HTTP port 80 is the standard protocol for web servers 3 Optional Register a host name with a Dynamic DNS service and configure your gateway to use the name For more information see Dynamic DNS on page 61 To access your web server from the Internet a remote user must know the IP address that your ISP assigns However if you use a Dynamic DNS service the remote user can reach your server by a user friendly Internet name such as mynetgear dyndns org Set Up Port Triggering Port triggering is a dynamic extension of port forwarding that is useful in these cases e More than one local computer needs port forwarding for the same application but not simultaneously
17. Ds to verify status and connections The following table lists and describes each LED and button on the front panel of the gateway Connect to the Gateway 7 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Table 1 Gateway LED descriptions Description Solid green The gateway has 5 GHz connectivity Off The gateway does not have 5 GHZ connectivity or the power is off Solid green The gateway has power Blinking green Power on self test is in progress Off The gateway does not have power Solid green More than one channel is locked channel bonding Blinking green The unit is scanning for a downstream channel Off No downstream channel is locked Solid green More than one channel is locked channel bonding Blinking green The unit is scanning for an upstream channel Upstream Off No upstream channel is locked Solid green The gateway is online Blinking green The gateway is synchronizing with the CMTS of the cable provider Internet Off The gateway is offline Solid green The gateway detects an Ethernet device connected to the port and is powered on LAN Ethernet Blinking green Data is being transmitted or received on the Ethernet port Off The gateway does not detect an Ethernet device Solid green The gateway detects an Ethernet device connected to the port and is powered on LAN Ethernet Blinking green Data is being transmitted or received on the Ethernet port Off The gateway does
18. EU directives EMC Directive 2004 108 EC Low Voltage Directive 2006 95 EC If this product has telecommunications functionality it also complies with the requirements of the following EU Directive R amp TTE Directive 1999 5 EC Compliance with these directives implies conformity to harmonized European standards that are noted in the EU Declaration of Conformity For indoor use only Valid in all EU member states EFTA states and Switzerland This device may not be used for setting up outdoor radio links in France and in some areas the RF output power may be limited to 10 mW EIRP in the frequency range of 2454 2483 5 MHz For detailed information the end user should contact the national spectrum authority in France FCC Requirements for Operation in the United States FCC Information to User This product does not contain any user serviceable components and is to be used with approved antennas only Any product changes or modifications will invalidate all applicable regulatory certifications and approvals FCC Guidelines for Human Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body This device and its antenna s must not be co located or operating in conjunction with any other antenna or transmitter except in accordance with FCC multi transmitter product p
19. GEAR for this product If the error persists you have a hardware problem All LEDs stay on Clear the configuration of the gateway to its factory defaults This operation sets the IP address of the gateway to 192 168 0 1 See Factory Default Settings on page 72 e If the error persists you have a hardware problem e LAN LED is off for a port with an Make sure that the Ethernet cable connections are secure at the Ethernet connection gateway and at the hub or computer Make sure that power is turned on to the connected hub or computer Be sure that you are using the correct cable Internet LED is off and the Make sure that the coaxial cable connections are secure at the gateway is connected to the cable gateway and at the wall jack television cable Make sure that your cable Internet service has been provisioned by your cable service provider Your provider can verify that the signal quality is good enough for gateway service Remove any excessive splitters that you have on your cable line Run a home run back to the point where the cable enters your home Cannot Log In to the Gateway If you are unable to access the gateway from a computer on your local network check the following e Check the Ethernet connection between the computer and the gateway as described in the previous section Troubleshooting 67 Wireless Cable Voice Gateway CG3700EMR 1CMNDS e Make sure that the IP address o
20. MM also e WMM Support Click this check box to enable WMM support for the 2 4 GHz channel e WMM Support 5 GHz a n Click this check box to enable WMM support for the 5 GHz channel Advanced Settings 50 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Wireless Card Access List By default any wireless computer or device that is configured with the correct SSID is allowed access to your wireless network For increased security allow only specific wireless computers and devices to access the wireless network based on their MAC addresses gt To set up wireless card access 1 Select ADVANCED gt Advanced Setup gt Wireless Features 2 Click the Set Up Access List button ADVANCED ADVANCED Home Wireless Card Access List WPS Wizard Setup Security Network Profiles 2 4GHz b g n SSID Administration vAdvanced Setup ComHem8DAEEE is F call Turn Access Control On ort Forwarding Port z Triggering Allow List Dynamic DNS Deny List Remote Management i Remote Management Device Name MAC Address UPnP Network Profiles 5GHz a n SSID ComHem8DAEEE 5G Turn Access Control On Alnus I ict Help Center v Show Hide Help Center 3 Select the Turn Access Control On check box If the Turn Access Control On check box is selected and the access control list is blank then no wireless computers or dev
21. NDS Keyword Blocking of HTTP Traffic Use keyword blocking to prevent certain types of HTTP traffic from accessing your network 1 Select ADVANCED gt Security gt Block Sites ADVANCED ADVANCED Home Block Sites Setup v Security To learn more about advanced content filtering and keyword blocking features from NETGEAR please go to A www netgear com Ipc Block Sites Block Services Keyword Blocking Schedule ASE Per Schedule VY Administration C Always Advanced Setup Type keyword or domain name here Add Keyword Block sites containing these keywords or domain names v Clear List Help Center p ww Show Hide Help Center 2 Select one of the keyword blocking options e Never Turn off keyword blocking e Per Schedule Turn on keyword blocking according to the Schedule screen settings See Schedule Blocking on page 32 e Always Turn on keyword blocking 3 In the keyword field enter a keyword or domain and click the Add URL Keyword button The keyword list supports up to 32 entries Here are some sample entries e Specify XXX to block http www badstuff com xxx html e Specify com if you want to allow only sites with domain suffixes such as edu or gov e Enter a period to block all Internet browsing access 4 Click the Apply button gt To delete a keyword or domain 1 Select the keyword that you want to delete from the list 2 Click the Delet
22. NETGEAR Wireless Cable Voice Gateway CG3700EMR 1CMNDS User Manual September 2013 202 11324 01 350 East Plumeria Drive San Jose CA 95134 USA Wireless Cable Voice Gateway CG3700EMR 1CMNDS Support Contact your Internet service provider for technical support Trademarks NETGEAR the NETGEAR logo and Connect with Innovation are trademarks and or registered trademarks of NETGEAR Inc and or its subsidiaries in the United States and or other countries Information is subject to change without notice NETGEAR Inc All rights reserved Contents Chapter 1 Connect to the Gateway Gateway Front Panels uu cct aci sims ease tae cea eee en 7 Gateway Rear Panel 9 Gateway Label ss er eroe de rede dh e ee 10 Power Supply Manufacturers and Models 10 Position Your Gateway sse suse teat pue R4 RR ERR ddr 10 Log Ih to Your Gateway occisis exte ret Rex eos inene 11 View the Gateway Home Screens 11 BASIC Home Screen sus dt Reaktion adi 12 ADVANCED Home Screen 13 Join the Wireless Network 14 Chapter 2 NETGEAR genie Basic Settings Gable Gomme Cts ss ensures denses sec abdos 16 View or Configure Your Wireless Network 16 Wireless Setup Screen Fields 18 Sec rity Options Settings usce ce nra ee
23. Network Map You can view all computers or devices that are currently connected to your network here gt To view a map of attached devices 1 From the BASIC tab select Network Map Home Network Map Cable Connection Wireless Number of Devices 1 o ES ETA ant 14 Help Center Show Hide Help Center Wired devices are connected to the gateway with Ethernet cables Wireless devices have joined the wireless network The following information displays IP Address The IP address that the gateway assigned to this device when it joined the network This number can change when a device disconnects and then rejoins the network e Device Name If the device name is known it is shown here 2 To update this screen click the Refresh button NETGEAR genie Basic Settings 19 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Voice Status You can review specific details about the voice connection gt To view the status of the voice connection From the BASIC tab select Voice NETGEAR Q CG3700EMR 1CMNDS Home Cable Connection Wireless Network Map Help amp Support Documentatio Logout Firmware Version Information IMTA Provision Status Line1 Operational On hook IMTA MAC Address 00 14 a4 e3 27 e0 MTA IP Address 192 168 23 130 IMTA FODN x1 6 00 14 a4 6e3 27 e0 hcsqa com IMTA Telephony Signaling MGCP Help Center The following fields
24. R Account Name If Required Internet IP Address Get Dynamically from ISP Use Static IP Address IP Address IP Subnet Mask Gateway IP Address Domain Name Server DNS Address Get Automatically from ISP Use These DNS Servers Primary DNS Secondary DNS Tertiary DNS Help Center CG3700EMR 1CMNDS Show Hide Help Center 2 Enter the settings for the IP address and DNS server The default settings usually work fine If you have problems with your connection check the ISP settings 3 Click the Apply button Your settings are saved The following descriptions explain the fields in the Internet Setup screen Internet IP Address e Get Dynamically from ISP If you log in to your service or your ISP did not provide you with a fixed IP address the gateway finds an IP address for you automatically when you connect Select this radio button e Use Static IP Address If you have a fixed or static IP address your ISP has provided you with the required information Select this radio button and type the IP address IP subnet mask and gateway IP address in the correct fields For example IP Address Enter 24 218 156 183 Subnet Mask Enter 255 255 255 0 Gateway IP Address Enter 24 218 156 1 Domain Name Server DNS Address The DNS server is used to look up site addresses that are based on their names NETGEAR genie ADVANCED Home 22 Wireless Cable Voice Gateway CG3700EM
25. R 1CMNDS e Use These DNS Servers If your ISP gave you one or two DNS addresses select this radio button and type the primary and secondary addresses e Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Note If you get address not found errors when you go to a website it is likely that your DNS servers are not set up correctly Contact your ISP to get the DNS server addresses WAN Setup The WAN Setup screen lets you configure a DMZ demilitarized zone server and enable the gateway to respond to a ping on the WAN Internet port gt To change the WAN settings 1 Select ADVANCED gt Setup gt WAN Setup The following screen displays ADVANCED WPS Wizard ECER v Setup Internet Setup Disable IPv4 Firewall Protection Wireless Setuj WAN Setup lt 2 Disable Port Scan and DoS Protection LAN Setup Default DMZ Server Security Respond to Ping on Internet Port Administration Advanced Setup MTU Size in bytes M Disable SIP ALG Help Center y Show Hide Help Center 2 Configure the following settings e Disable IPv4 Firewall Protection Firewalls protect your gateway and connected devices from external attacks The firewall is enabled by default e Disable Port Scan and DoS Protection DoS protection protects your LAN against denial of service attac
26. Service User Setup Administration vAdvanced Setup Service Type Triggering Starting Port 1765535 Wireless Features Port Forwarding Port Triggering Triggering Ending Port 1 65535 Dynamic DNS ee Remote Management UPnP Inbound Connection Starting Port 1 65535 Ending Port 1 65535 Help Center 2 Show Hide Help Center 6 In the Service Name field type a descriptive service name No spaces are allowed in this field 7 In the Service User list select Any the default to allow any computer on the Internet to use this service Otherwise select Single address and enter the IP address of one computer to restrict the service to a particular computer 8 Select the service type either TCP or UDP or TCP UDP both If you are not sure select TCP UDP 9 Inthe Triggering Starting Port field enter the number of the outbound traffic port that causes the inbound ports to open e Ifthe application uses a single port enter the same port number in the Triggering Ending Port field e Ifthe application uses a range of ports enter the ending port number of the range in the Triggering Ending Port field 10 In the Triggering Ending Port field enter the number of the outbound traffic port that causes the inbound ports to close 11 Enter the inbound connection port information in the Starting Port and Ending Port fields 12 Click the Apply button The service dis
27. Universal Plug and Play ess ig hauts mate Beebe teed ERES 64 Chapter 7 Troubleshooting Troubleshoot with LEDS uox Ven R3 CR RR ROR Hen eed ed 67 Cannot Log In to the Gateway 67 Troubleshoot the ISP Connection 68 Troubleshoot a TCP IP Network Using the Ping Utility 68 Test the LAN Path to Your Gateway 69 Test the Path from Your Computer to a Remote Device 69 Appendix A Supplemental Information Factory Default Settings ser cose kn prr 72 Technical Specifications 73 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Appendix B Notification of Compliance Connect to the Gateway Getting to know your gateway This chapter describes how to configure the Internet connection of your gateway and includes these sections Gateway Front Panel Gateway Rear Panel Gateway Label Power Supply Manufacturers and Models Log In to Your Gateway View the Gateway Home Screens Join the Wireless Network Wireless Cable Voice Gateway CG3700EMR 1CMNDS Gateway Front Panel The gateway front panel has the buttons and status LEDs shown in the following figure WPS button LED Wireless button 2 4 GHz LED 5 GHz LED Power LED Downstream LED Upstream LED Internet LED LAN Ethernet LEDs Phone LED Figure 1 Gateway buttons and LEDs You can use the LE
28. a If the path is working you see this message Reply from IP address gt bytes 32 time NN ms TTL xxx If the path is not working you see this message Request timed out If the path is not working correctly you could have one of the following problems e Wrong physical connections Make sure that the LAN port LED is on If the LED is off see Troubleshoot with LEDs on page 67 Check to see if the corresponding LEDs are on for your network interface card and the hub ports if any that are connected to your workstation and gateway e Wrong network configuration Verify that the Ethernet card driver software and TCP IP software are both installed and configured on your computer or workstation Verify that the IP address for your gateway and your workstation are correct and that the addresses are on the same subnet Test the Path from Your Computer to a Remote Device After verifying that the LAN path works correctly test the path from your computer to a remote device Totest the path from your computer to a remote device 1 From the Windows toolbar click the Start button and select Run 2 n the field that is provided type ping and then the IP address of the gateway as in this example Troubleshooting 69 Wireless Cable Voice Gateway CG3700EMR 1CMNDS ping n 10 lt IP address gt where lt P address gt is the IP address of a remote device such as the DNS server of your ISP If the p
29. a and routing protocols TCP IP DHCP server and client DNS relay NAT many to one Power adapter Physical specifications e Europe input 230V 50 Hz input All regions output 12 V DC 2 5A output Dimensions 8 2 by 4 5 by 1 0 in 208 by 113 by 26 mm Weight 0 65 lb 0 28 kg Environmental Interface e e Operating temperature 32 to 140 F 0 to 40 C Operating humidity 90 maximum relative humidity noncondensing Electromagnetic emissions Meets requirements of FCC Part 15 Class B Local 10BASE T 100 1000BASE Tx RJ 45 802 11n g b Internet DOCSIS 3 0 Downward compatible with DOCSIS 2 0 1 1 and 1 0 Supplemental Information 73 Notification of Compliance NETGEAR dual band wireless Regulatory Compliance Information This section includes user requirements for operating this product in accordance with National laws for usage of radio spectrum and operation of radio devices Failure of the end user to comply with the applicable requirements may result in unlawful operation and adverse action against the end user by the applicable National regulatory authority This product s firmware limits operation to only the channels allowed in a particular Region or Country Therefore all options described in this user s guide may not be available in your version of the product Europe EU Declaration of Conformity Products bearing the C marking comply with the following
30. abel on your gateway shows your unique wireless network name SSID and password for wireless access see Gateway Label on page 10 gt To set the password for the user name admin 1 Select ADVANCED gt Administration gt Set Password The following screen displays ADVANCED ADVANCED Home Set Password WPS Wizard Setup Security Old Password v Administration Set Password Gateway Status Repeat New Password Wireless Channel Wireless AP Advanced Setup Help Center Show Hide Help Center Type the old password Type the new password in the Set Password field Type the new password in the Repeat New Password field Click the Apply button Your change takes effect os o P View Event Logs Event logs capture important gateway events gt To view the event logs 1 Select ADVANCED gt Administration gt Event Log Administration 41 Wireless Cable Voice Gateway CG3700EMR 1CMNDS The Event Logs screen displays ADVANCED ADVANCED Home Event Log ELM WPS Wizard Setup Security Time Priority Description v Administration 2013 8 21 17 07 39 0 Notice 6 epe ET LT Pee ULES Gateway Status 2013 8 21 17 07 49 0 Notice 6 Lnd REDI RE Router Mode WiFi Interface wi1 on DFS Channel 64 DFS State SCANNING VOS Sam 2013 8 21 17 07 59 0 Notice 6 rime remaining In State 4227622 seconds i 2013 8 21 17 08 09 0 Notice 6 WiFi Inter
31. ameters to any LAN device that requests DHCP AnIP address from the range that you have defined e Subnet mask e Gateway IP address the LAN IP address of the gateway DNS server address if you entered a primary DNS address in the Internet Setup screen otherwise the LAN IP address of the gateway NETGEAR genie ADVANCED Home 26 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Address Reservation When you specify a reserved IP address for a computer on the LAN that computer always receives the same IP address each time it accesses the DHCP server of the gateway Assign reserved IP addresses to computers or servers that require permanent IP settings 1 Select ADVANCED gt Setup gt LAN Setup The following screen displays ADVANCED Home WPS Wizard v Setup Internet Setup Wireless Setup WAN Setup Security Administration Advanced Setup ADVANCED LAN Setup Device Name LAN TCP IP Setup IP Address IP Subnet Mask DHCP IP Pool Starting IP Address Ending IP Address Address Reservation an EZER CG3700EMR 1CMNDS 168 168 IP Address MAC Address Help Center 2 Click the Add button Address Reservation Address Reservation Table LCR EI ELLE Show Hide Help Center IP Address Device Name MAC Address 192 168 0 10 Julias iPhone b4 f0 ab 3a 99 a9 192 16
32. and the local IP address of the computer that provides the service The server computer always must have the same IP address Tip To ensure that your server computer always has the same IP address use the reserved IP address feature of your wireless cable gateway gt To set up port forwarding 1 Select ADVANCED gt Advanced Setup gt Port Forwarding Port Triggering Advanced Settings 56 Wireless Cable Voice Gateway CG3700EMR 1CMNDS The following screen displays ADVANCED Home WPS Wizard Setup Security Administration wv Advanced Setup Wireless Features Port Forwarding Port Triggering Dynamic DNS Remote Management UPnP ADVANCED Port Forwarding Port Triggering Please select the service type Port Forwarding O Port Triggering Port Forwarding Never Per Schedule V Always Service Name Server IP Address FTP Y is he EZEM Port Forwarding Portmap Table Enable Service Name External Port External IP Address Internal Port Internal IP Address CES ELS EIZLIZEI Help Center p Show Hide Help Center Port Forwarding is selected as the service type From the Service Name list select the service or game that you host on your network If the service does not display in the list see Add a Custom Service on page 57 3 In the Server IP Address field enter the last digit of the IP address of your local comp
33. arize the differences between port forwarding and port triggering Advanced Settings 55 Wireless Cable Voice Gateway CG3700EMR 1CMNDS e Port triggering is used by any computer on your network although only one computer can use it at a time Port forwarding is configured for a single computer on your network e With port triggering the gateway does not need to know the computer s IP address in advance The IP address is captured automatically e Port forwarding requires that you specify the computer s UP address during configuration and the UP address can never change e Port triggering requires specific outbound traffic to open the inbound ports and the triggered ports are closed after a period of no activity e Port forwarding is always active and is never triggered Set Up Port Forwarding to Local Servers Using the port forwarding feature you can allow certain types of incoming traffic to reach servers on your local network For example you want to make a local web server FTP server or game server visible and available to the Internet Use the Port Forwarding Port Triggering screen to configure the gateway to forward specific incoming protocols to computers on your local network In addition to servers for specific applications you can also specify a default DMZ server to which all other incoming protocols are forwarded Before starting you determine which type of service application or game you want to provide
34. ateway is enabled If this feature is not enabled the Wireless LED on the front panel is off Broadcast Name Indicates whether the gateway is broadcasting its SSID Wireless Isolation Indicates that the wireless clients can connect to the Internet However they cannot access each other or access Ethernet devices on the network Wi Fi Protected Setup Indicates whether Wi Fi Protected Setup is configured for this network Administration 36 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Router Mode gt To set the router mode 1 Select ADVANCED gt Administration gt Router Mode The following screen displays ADVANCED ADVANCED Home Router Mode WPS Wizard Router Mode Yes No vAdministration Gateway Status Router Mode Voice Status Network Map Backup Settings Set Password Event Log Diagnostics Wireless Channel Wireless AP Advanced Setup Q9 Help Center Show Hide Help Center 2 Select one of the following radio buttons e Yes The CG3700EMR device works as a gateway and provides connected devices with IP addresses No The CG3700EMR device works as a bridge and devices obtain their IP addresses from the Internet service provider Logs The log is a detailed record of the websites you have accessed or attempted to access Up to 256 entries are stored in the log Log entries display only when keyword blocking is enabled No log entries are made for the trusted LAN clie
35. ath is functioning correctly replies as in the previous section are displayed If you do not receive replies e Check that your computer has the IP address of your gateway listed as the default gateway If the IP configuration of your computer is assigned by DHCP this information is not visible in the Network Control Panel of your computer e Check that the network address of your computer the portion of the IP address specified by the netmask is different from the network address of the remote device e Check that your Internet LED is on e If your ISP assigned a host name to your computer enter that host name as the account name in the Internet Setup screen Troubleshooting 70 Supplemental Information This appendix includes the following sections e Factory Default Settings e Technical Specifications 71 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Factory Default Settings To return the gateway to its factory settings press and hold the Reset button for over seven seconds The gateway resets and returns to the factory configuration settings shown in the following table Table 3 Factory default settings Factory Default Settings Gateway login User login URL http 192 168 0 1 User name and password admin password case sensitive Local network LAN IP 192 168 0 1 LAN Subnet mask 255 255 255 0 DHCP server Enabled DHCP starting IP address 192 168 0 2 DHCP ending IP address
36. coming message it checks its session table for an active session for port number 33333 Finding an active session the gateway then modifies the message to restore the original address information that is replaced by NAT Your gateway sends this reply message to your computer which displays the web page from www example com The message now contains the following address and port information Source address The IP address of www example com e Source port number 80 which is the standard port number for a web server process e Destination address The IP address of your computer e Destination port number 5678 which is the browser session that made the initial request 6 When you finish your browser session your gateway eventually detects a period of inactivity in the communications Your gateway then removes the session information from its session table and incoming traffic is no longer accepted on port number 33333 Port Triggering to Open Incoming Ports In the preceding example requests are sent to a remote computer by your gateway from a particular service port number and replies from the remote computer to your gateway are directed to that port number If the remote server sends a reply to a different port number your gateway does not recognize it and discards it However some application servers such Advanced Settings 53 Wireless Cable Voice Gateway CG3700EMR 1CMNDS as FTP and IRC servers send replies to multi
37. crease this value 3 Click the Apply button Your settings are saved The UPnP Portmap Table displays the IP address of each UPnP device that is accessing the gateway and which ports internal and external that device has opened The UPnP Portmap Table also displays what type of port is open and whether that port is still active for each IP address Advanced Settings 65 Troubleshooting Finding and fixing common issues This chapter provides information about troubleshooting your gateway This chapter contains the following sections e Troubleshoot with LEDs e Cannot Log In to the Gateway e Troubleshoot the ISP Connection e Troubleshoot a TCP IP Network Using the Ping Utility 66 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Troubleshoot with LEDs After you have turned on power to the gateway do the following 1 Check to see that the Power LED is on 2 Check that the numbered Ethernet LEDs come on momentarily 3 After a few seconds check that the local port link LEDs are lit for any local ports that are connected The following table provides help when using the LEDs for troubleshooting Table 2 LED behavior LED Behavior Action All LEDS are off when the gateway Make sure that the power cord is properly connected to your gateway is plugged in and that the power supply adapter is properly connected to a functioning power outlet Check that you are using the 12 V DC power adapter from NET
38. cting the publisher of the application or user groups or newsgroups Note Only one computer at a time can use the triggered application Advanced Settings 54 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Port Forwarding to Permit External Host Communications In both of the preceding examples your computer initiates an application session with a server computer on the Internet However you need to allow a client computer on the Internet to initiate a connection to a server computer on your network Normally your gateway ignores any inbound traffic that is not a response to your own outbound traffic You can configure exceptions to this default rule by using the port forwarding feature A typical application of port forwarding can be shown by reversing the client server relationship from the previous web server example In this case a browser on a remote computer accesses a web server running on a computer in your local network Using port forwarding you can tell the gateway When you receive incoming traffic on port 80 the standard port number for a web server process forward it to the local computer at 192 168 0 123 The following sequence shows the effects of the port forwarding rule you have defined 1 The user of a remote computer opens a browser and requests a web page from www example com which resolves to the public IP address of your gateway The remote computer composes a web page request message with the followin
39. ctrical outlet on a circuit different from that which the radio receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For product available in the USA and Canada market only channel 1 11 can be operated Selection of other channels is not possible e Pour les produits disponibles aux tats Unis Canada du march seul le canal 1 11 peuvent tre exploit s S lection d autres canaux n est pas possible This device and its antenna s must not be co located or operating in conjunction with any other antenna or transmitter except in accordance with FCC multi transmitter product procedures Cet appareil et son antenne s ne doit pas tre co localis s ou fonctionnement en association avec une autre antenne ou transmetteur For operation within a 5 15 5 25 GHz 5 47 5 725 GHz frequency range it is restricted to an indoor environment The band from 5600 5650 MHz will be disabled by the software during the manufacturing and cannot be changed by the end user T
40. d with the IP address the IP subnet mask allows a device to know the following Which other addresses are local to it Which other addresses must be reached through a gateway DHCP IP Pool By default the gateway functions as a DHCP server This capability allows the gateway to assign IP DNS server and default gateway addresses to all computers connected to the LAN that is connected to the gateway The assigned default gateway address is the LAN address of the gateway The gateway assigns IP addresses to the attached computers from a pool of addresses that are specified in this screen Each pool address is tested before it is assigned to avoid duplicate addresses on the LAN For most applications the default DHCP and TCP IP settings of the gateway are satisfactory You can specify the pool of IP addresses that can be assigned by setting the starting IP address and ending IP address These addresses are part of the same IP address subnet as the LAN that is connected to the gateway Using the default addressing scheme you define a range between 192 168 0 2 and 192 168 0 254 You can save part of the range for devices with fixed addresses Specify the following settings Starting IP Address Specify the start of the range for the pool of IP addresses in the same subnet as the gateway Ending IP Address Specify the end of the range for the pool of IP addresses in the same subnet as the gateway The gateway delivers the following par
41. e codes where required by the technology Le dispositif pourrait automatiquement cesser d mettre en cas d absence d informations transmettre ou une d faillance op rationnelle Notez que ce n est pas l intention d interdire la transmission des informations de contr le ou de signalisation ou l utilisation de codes r p titifs lorsque requis par la technologie Notification of Compliance 75 Product Name amp Model Dynamic Frequency Selection DFS for devices operating in the bands 5250 5350 MHz 5470 5600 MHz and 5650 5725 MHz S lection dynamique de fr quences DFS pour les dispositifs fonctionnant dans les bandes 5250 5350 MHz 5470 5600 MHz et 5650 5725 MHz The maximum antenna gain permitted for devices in the bands 5250 5350 MHz and 5470 5725 MHz to comply with the e i r p limit Le gain maximal d antenne permis pour les dispositifs utilisant les bandes 5250 5350 MHz et 5470 5725 MHz doit se conformer la limite de p i r e Users should also be advised that high power radars are allocated as primary users i e priority users of the bands 5250 5350 MHz and 5650 5850 MHz and that these radars could cause interference and or damage to LE LAN devices De plus les utilisateurs devraient aussi tre avis s que les utilisateurs de radars de haute puissance sont d sign s utilisateurs principaux c a d qu ils ont la priorit pour les bandes 5250 5350 MHz et 5650 5850 MHz et que ces radars pourraient causer du b
42. e An application opens incoming ports that are different from the outgoing port When port triggering is enabled the gateway monitors outbound traffic looking for a specified outbound trigger port When the gateway detects outbound traffic on that port it remembers the IP address of the local computer that sent the data The gateway then temporarily opens the specified incoming port or ports and forwards incoming traffic on the triggered ports to the triggering computer Advanced Settings 59 Wireless Cable Voice Gateway CG3700EMR 1CMNDS While port forwarding creates a static mapping of a port number or range to a single local computer port triggering can dynamically open ports to any computer that needs them and can close the ports when they are no longer needed Note If you use applications such as multiplayer gaming peer to peer connections real time communications such as instant messaging or remote assistance a feature in Windows XP enable Universal Plug and Play UPnP See Remote Management on page 63 To set up port triggering you must know which inbound ports the application needs Also you must know the number of the outbound port that triggers the opening of the inbound ports You can usually find this information by contacting the publisher of the application or user groups or newsgroups gt To set up port triggering 1 Select ADVANCED gt Advanced Setup gt Port Forwarding Port Triggering 2 Select th
43. e Port Triggering radio button ADVANCED ADVANCED Home Port Forwarding Port Triggering EIS ELM WPS Wizard Please select the service type FE 2 Port Forwarding Administration Port Triggering v Advanced Setup Port Triggering Never Port Forwarding Port Per Schedule YV Triggering Wireless Features a Always Dynamic DNS Remote Management Port Triggering Time out in minutes UPnP 10 Port Triggering Portmap Table Enable Service Name Service Type Inbound Connection Service User Help Center Show Hide Help Center 3 Clear the Disable Port Triggering check box if it is selected Note f the Disable Port Triggering check box is selected after you configure port triggering port triggering is disabled However any port triggering configuration information you added to the gateway is retained even though it is not used 4 Inthe Port Triggering Time out field enter a value up to 9999 minutes This value controls the inactivity timer for the designated inbound ports The inbound ports close when the inactivity time expires This step is required because the gateway cannot be sure when the application has terminated Advanced Settings 60 Wireless Cable Voice Gateway CG3700EMR 1CMNDS 5 Click the Add Service button The following screen displays ADVANCED ADVANCED Home Port Triggering Services am Security Service Service Name
44. e URL Keyword button 3 Click the Apply button 4 Your changes are saved You can exempt one trusted computer from blocking and logging The computer that you exempt must have a fixed IP address gt To specify a trusted computer 1 Select the Allow trusted IP address to visit blocked sites check box Security 30 Wireless Cable Voice Gateway CG3700EMR 1CMNDS 2 Inthe Trusted IP Address field enter the IP address 3 Click the Apply button Your changes are saved Block Services Port Filtering Server computers perform services at the request of client computers For example web servers serve web pages time servers serve time and date information and game hosts serve data about players moves When a computer on the Internet sends a request for service to a server computer a service or port number identifies the requested service This number displays as the destination port number in the transmitted IP packets For example a packet that is sent with the destination port number 80 is an HTTP web server request The service numbers for many common protocols are defined by the Internet Engineering Task Force IETF at htto www ietf org and published in RFC1700 Assigned Numbers Service numbers for other applications are typically chosen from the range 1024 65535 by the authors of the application Although the gateway already holds a list of many service port numbers you are not limited to these choices Y
45. e Wireless Settings WPS Wizard Setup Security WPS Settings Administration Gateways PIN 23817418 M Disable Gateway s PIN MI Keep Existing Wireless Settings M Keep Existing Wireless Settings 5GHz a n Port Forwarding Port Triggering Wireless Card Access List Dynamic DNS Remote Management WMM vAdvanced Setup UPnP Mi WMM Support Mi WMM Support 5GHz a n Help Center Show Hide Help Center Specify the following settings Disable Gateway s PIN The PIN function might temporarily be disabled when the gateway detects suspicious attempts to break into the gateway s wireless settings by using the gateway s PIN through WPS You can manually enable the PIN function by clearing the Disable Gateway s PIN check box Keep Existing Wireless Settings By default the Keep Existing Wireless Settings check box is selected Best practice is to leave this check box selected If you clear this check box the next time a new wireless client uses WPS to connect to the gateway the gateway wireless settings change to an automatically generated random SSID and security key WMM WMM Wireless Multimedia is a subset of the 802 11e standard WMM allows wireless traffic to have a range of priorities depending on the kind of data Time dependent information like video or audio has a higher priority than normal traffic For WMM to function properly wireless clients must support W
46. ected to your network or another wireless network in your area Some wireless devices automatically connect to the first open network without wireless security that they discover e Does your wireless device or computer appear on the Network Map screen If it does itis connected to the network e f you are not sure what the network name SSID or password is look on the label on your gateway NETGEAR genie Basic Settings 17 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Wireless Setup Screen Fields The Fragmentation Length CTS RTS Threshold and Preamble Mode options in this screen are reserved for wireless testing and advanced configuration only Do not change these settings unless you have a specific reason to do so Region Selection Select the location where the gateway is used Enable Wireless Gateway Radio This setting enables the wireless interface To turn off the wireless interface clear the Enable Wireless Gateway Radio check box and click the Apply button Enable SSID Broadcast This feature allows the gateway to broadcast its SSID so that wireless stations can see this wireless name SSID in their scanned network lists This check box is selected by default To turn off the SSID broadcast clear this check box and click the Apply button Name SSID The SSID is also known as the wireless network name Enter a 32 character maximum name in this field This field is case sensitive The default SSID is random
47. eens include a BASIC Home screen and an ADVANCED Home screen Connect to the Gateway 11 Wireless Cable Voice Gateway CG3700EMR 1CMNDS BASIC Home Screen When you connect to the gateway the gateway dashboard BASIC Home screen displays Menus Click the ADVANCED tab to view more NETGEAR genie CG3700 MR 1CMNDS Cable Connection gt p Wireless gt E ap Tes 4 Network Map gt x m ew a Voice Cable Connection Wireless Network Map z MOBAC Name S ID Com x STATUS Good dm KeyPassword 9 Number of Devices 2 J Dashboard Click to view details Help amp Support Figure 4 NETGEAR genie BASIC home screen The BASIC Home screen has a dashboard that shows the status of your Internet connection and network You can click the sections of the dashboard to view more detailed information The left column has menus and an ADVANCED tab displays at the top that you can use to access more menus and screens The following options display on the BASIC home screen Home This dashboard screen displays when you log in to the gateway or select the Home tab e Cable Connection This option displays the cable signal quality the upstream power the downstream power and the connection status e Wireless Select this option to view or change the wireless settings for your gateway Network Map Select this option to view the devices that are connected to your network e Voice This option displays the
48. elp Center Show Hide Help Center 2 Inthe Utility list select US throughput 3 Click the Start Test button The US throughput results display gt To clear the results from the display Click the Clear Results button Wireless Channel You can use the Wireless Channel screen to view wireless networks or access points in your area and to select and join a wireless network gt To manage your wireless access point AP Select ADVANCED gt Administration gt Wireless AP Administration 46 Wireless Cable Voice Gateway CG3700EMR 1CMNDS The following screen displays ADVANCED ADVANCED Home Wireless AP 246Hzbign OsGHzan EEE Security Verizon MBR1515 9966 net Security enabled WPA2 PSK AES CCMP iti Setup Gateway Status E Router Mode jimmy 148 2 4 i M Voice Status Security not enabled B Logs 2 4G3700x0E Network Map gt atil ee Security not enabled Set Password NETGEAR 11g Event Log Security not enabled ai Diagnostics Wireless Channel 1issue3850 g1 l wl Security enabled WPA2 PSK AES CCMP Advanced Setup v E Help Center p Show Hide Help Center From this screen you can view wireless access points in use in your area gt To check your wireless channel Select Advanced gt Administration gt Wireless Channel The following screen displays ADVANCED WPS Wizard Number of WiFi networks in your neighborhood in each Se
49. er 80 which is the standard port number for a web server process 3 Your gateway creates an entry in its internal session table describing this communication session between your computer and the web server at www example com Before sending the web page request message to www example com your gateway stores the original information and then modifies the source information in the request message performing Network Address Translation NAT e The source address is replaced with the public IP address of your gateway This step is necessary because your computer uses a private IP address that is not globally unique and cannot be used on the Internet e The source port number is changed to a number that is chosen by the gateway such as 33333 This step is necessary because two computers could independently be using the same session number Your gateway then sends this request message through the Internet to the web server at www example com 4 The web server at www example com composes a return message with the requested web page data The return message contains the following address and port information The web server then sends this reply message to your gateway e Source address The IP address of www example com Source port number 80 which is the standard port number for a web server process Destination address The public IP address of your gateway Destination port number 33333 5 When your gateway receives the in
50. ether a computer on the network is reachable and measures the time it takes messages sent from the originating device to reach a destination computer and return Toruna ping test 1 Select ADVANCED gt Administration gt Diagnostics Administration 42 Wireless Cable Voice Gateway CG3700EMR 1CMNDS The following screen displays ADVANCED WPS Wizard Mere Utility Ping v Ping Test Parameters Target 2 l o Gateway Status Ping Size in bytes No of Pings Ping Interval in ms v Administration Pinging 192 168 0 1 with 64 bytes of data Complete Reply from 192 168 0 1 bytes 64 time 4 ms Reply from 192 168 0 1 bytes 64 time 0 ms Reply from 192 168 0 1 bytes 64 time 0 ms 3 3 replies received min time 0 ms max time 4 ms avg time 1 ms Wireless Channel Wireless AP Advanced Setup To view result updates click the REFRESH button REFRESH pamm Help Center p x Show Hide Help Center 2 In the Utility list select Ping 3 Specify the following parameters for the ping utility Target The IP address of the ping target computer e Ping Size The size in bytes of the ping packet No of Pings The number of times to ping the target computer e Ping Interval The time between pings 4 Click the Start Test button The ping results display gt To stop a ping test Click the Abort Test button gt To clear the results from the display
51. eturn the gateway to its factory settings Press and hold the Reset button for over seven seconds The gateway resets and returns to its factory settings See Factory Default Settings on page 72 Connect to the Gateway 9 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Gateway Label The label on the gateway shows the PIN login information MAC address serial number SSID and WPA key NETGEAR EU DOCSIS 3 0 Wireless Cable Voice Gateway CG3700EMR 8DS 4US C MA user name admin password password SERIAL SECURITY PIN TE SSID A Power Input 12V 2 5A wy Made in China 272 11669 02 Designed by NETGEAR in California Figure 3 The label shows unique information about your gateway Power Supply Manufacturers and Models Use only power supplies listed here e Adaptor of CWT Manufacturer Channel Well Technology Co Ltd Model SASO30F2 Adaptor of PI Manufacturer PI Electronics H K Ltd Model PO30WE120B11200 Position Your Gateway The range of your wireless connection can vary based on the physical placement of the gateway The latency data throughput performance and notebook power consumption of wireless adapters also vary depending on your configuration choices For best results place your gateway according to the following guidelines e Near the center of the area in which your computers operate In an elevated location such as a high shelf where the wirelessly connected computers
52. f your computer is on the same subnet as the gateway If you are using the recommended addressing scheme the address of your computer is in the range of 192 168 0 10 to 192 168 0 254 Note If the IP address of your computer is shown as 169 254 x x Recent versions of Windows and Mac OS generate and assign an IP address when the computer cannot reach a DHCP server These autogenerated addresses are in the range of 169 254 x x If your IP address is in this range check the connection from the computer to the gateway and reboot your computer e If the IP address of your gateway has been changed and you do not know the current IP address clear the configuration of the gateway to its factory defaults This operation sets the IP address of the gateway to 192 168 0 1 For more information see Factory Default Settings on page 72 e Make sure that your browser has Java JavaScript or ActiveX enabled If you are using Internet Explorer click the Refresh button to make sure that the Java applet is loaded e Try quitting the browser and launching it again Make sure that you are using the correct login information The gateway user name is admin and the default password is password Make sure Caps Lock is off when you enter this information If the gateway does not save changes you have made check the following e When entering configuration settings be sure to click the Apply button before moving to another screen or your changes are lost
53. face wI1 on DFS Channel 64 DFS State SCANNING Time remaining In State 4227612 seconds Network Map AGEL SON A RENE Backup Settings Fe WiFi Interface wl1 on DFS Channel 64 DFS State SCANNING Set Password 2013 8 21 17 08 29 0 Notice 6 _ Time remaining In State 4227592 seconds 8211708300 Notice MF interface wit on DFS Channel 64 DFS State SCANNING Arr tice 9 Time remaining In State 4227582 seconds Diagnostics AR comer SERRE cer Wireless Channel TFR WiFi Interface wH on DFS Channel 64 DFS State SCANNING Wireless AP ea eee rime remaining k Sts 22 562 seconds a iF Interface w1 on DFS Channel 64 DFS State SCANNING 2013 8 21 17 09 09 0 Notice 6 rime remaining In State 4227552 seconds ALO cune ML ee er ee ee ILS ann was naman wl WiFi Interface wit on DFS Channel 64 DFS State SCANNING Help Center am Show Hide Help Center Advanced Setup The log screen shows the following information Time The time the event log entry was recorded e Priority The severity for this event log entry e Description A description of this event log entry 2 To refresh the log screen click the Refresh button 3 To clear the log entries click the Clear Log button Diagnostics From the Diagnostics screen you can run ping traceroute DS throughput and US throughput utilities Ping Utility Ping is an administration utility that tests wh
54. for proper grounding and in particular specifies that the Coaxial cable shield be connected to the grounding system of the building as close to the point of cable entry as possible Notification of Compliance 77
55. g destination information Destination address The IP address of www example com which is the address of your gateway e Destination port number 80 which is the standard port number for a web server process The remote computer then sends this request message through the Internet to your gateway 2 Your gateway receives the request message and looks in its rules table for any rules covering the disposition of incoming port 80 traffic Your port forwarding rule specifies that incoming port 80 traffic is forwarded to local IP address 192 168 0 123 Therefore your gateway modifies the destination information in the request message The destination address is replaced with 192 168 0 123 Your gateway then sends this request message to your local network 3 Your web server at 192 168 0 123 receives the request and composes a return message with the requested web page data Your web server then sends this reply message to your gateway 4 Your gateway performs Network Address Translation NAT on the source IP address and sends this request message through the Internet to the remote computer which displays the web page from www example com To configure port forwarding you need to know which inbound ports the application needs Usually you can find this information by contacting the publisher of the application or the relevant user groups and newsgroups How Port Forwarding Differs from Port Triggering The following points summ
56. generated for every device to protect and maximize your wireless security Best practice is not change your preset security settings If you do decide to change your preset security settings make a note of the new settings and store it in a safe place If you use a wireless computer to change the wireless network name SSID or other wireless security settings you are disconnected when you click the Apply button To avoid this problem use a computer with a wired connection to access the gateway gt To view or change basic wireless settings 1 From the BASIC tab select Wireless Home Wireless Setup DRE Loue Rss Region Selection EUROPEAN UNION v Wireless Network 2 4GHz b g n M Enable Wireless Gateway Radio M Enable SSID Broadcast Name SSID ComHem8DAEEE Channel Auto V Current 11 Mode Up to 300 Mbps v Security Options ONone WPA2 PSK AES O WPA PSK TKIP WPA2 PSK AES Passphrase nm7pjb9m 8 63 characters or 64 hex digits Wireless Network 5GHz a n v pz EDU MELDE Help Center p Show Hide Help Center The screen sections settings and procedures are explained in the following sections 2 Make the appropriate changes 3 Click the Apply button Your settings are saved 4 Set up and test your wireless devices and computers to make sure that they can connect wirelessly If they do not check the following e Is your wireless device or computer conn
57. his device meets all the other requirements specified in Part 15E Section 15 407 of the FCC Rules Devices will not permit operations on channels 120 132 for 11a and 11n a which overlap the 5600 5650 MHz band Canadian Department of Communications Radio Interference Regulations This digital apparatus Product Name amp Model does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the Radio Interference Regulations of the Canadian Department of Communications CAN ICES 3 B NMB 3 B Industry Canada This device complies with RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Ce dispositif est conforme la norme CNR 210 d Industrie Canada applicable aux appareils radio exempts de licence Son fonctionnement est sujet aux deux conditions suivantes 1 le dispositif ne doit pas produire de brouillage pr judiciable et 2 ce dispositif doit accepter tout brouillage re u y compris un brouillage susceptible de provoquer un fonctionnement ind sirable The device could automatically discontinue transmission in case of absence of information to transmit or operational failure Note that this is not intended to prohibit transmission of control or signaling information or the use of repetitiv
58. ications and games to work correctly when your gateway does not recognize their replies Your gateway provides two features for creating these exceptions port forwarding and port triggering The next sections provide background information to help you understand how port forwarding and port triggering work and the differences between the two Remote Computer Access Basics When a computer on your network accesses a computer on the Internet your computer sends your gateway a message containing the source and destination address and process information Before forwarding your message to the remote computer your gateway must modify the source information and create and track the communication session so that replies can be routed back to your computer Here is an example of normal outbound traffic and the resulting inbound responses 1 You open a browser and your operating system assigns port number 5678 to this browser session 2 You type http www example com into the URL field and your computer creates a web page request message with the following address and port information The request message is sent to your gateway e Source address The IP address of your computer e Source port number 5678 which is the browser session Destination address The IP address of www example com which your computer finds by asking a DNS server Advanced Settings 52 Wireless Cable Voice Gateway CG3700EMR 1CMNDS e Destination port numb
59. ices can connect to your wireless network 4 Click the Add button The Wireless Card Access List setup screen displays ADVANCED ADVANCED Home Wireless Card Access List WPS Wizard EX ELM Setup Security Available Wireless Cards Device Name MAC Address Administration Wireless Card Entry v Advanced Setup Device Name Wireless Features MAC Address Port Forwarding Port Triggering Dynamic DNS Remote Management UPnP Help Center Show Hide Help Center Advanced Settings 51 Wireless Cable Voice Gateway CG3700EMR 1CMNDS This screen displays a list of currently active wireless computers and devices and their Ethernet MAC addresses 5 If the wireless computer or device you want displays in the list select its radio button to capture its MAC address Otherwise type its MAC address The MAC address is found on the computer or device 6 If no device name displays type a descriptive name for the computer or device that you are adding 7 Click the Add button The Wireless Card Access List screen displays 8 Click the Apply button Port Forwarding and Port Triggering By default the gateway blocks inbound traffic from the Internet to your computers except for replies to your outbound traffic Create exceptions to this rule for these purposes To allow remote computers on the Internet to access a server on your local network e To allow certain appl
60. iet Diamant t 41 DIagmnoslles s 23x cas 44 eee a a e ee ROCHE eae ed e Race cd ard 42 PING WU acus ace pim m ra EN E QUU ERR EE Eee RE satus os 42 Traceroute Utlity i 4 4406 s tacos 9g red poses v per en bores 43 DS Throughput Wty wns a ua ween ese wee cade mace x t 44 US Throughputwity 4 2 2 Eee Pid at DEAE RARE ts 45 Wireless Channels sus saber AREA XUECJGu ERR MEER VEGA E 46 Chapter 6 Advanced Settings Advanced Wireless Settings l l leis 50 View or Change WPS Settings 50 Wireless Card Access List 51 Port Forwarding and Port Triggering 52 Remote Computer Access Basics 52 Port Triggering to Open Incoming Ports 53 Port Forwarding to Permit External Host Communications 55 How Port Forwarding Differs from Port Triggering 55 Set Up Port Forwarding to Local Servers 56 Add a Custom Service 2254 eme ah xRR Snes oes ER IERREEA NEGET 57 Edit a Port Forwarding Entry eorr cessera 58 Delete a Port Forwarding Entry 3 23 Sens Qo sport xURE AU Rp Ro RR s 59 Application example Making a Local Web Server Public 59 Set Up Port Triggering 59 Dynamic DNS audio drm prt Dx b eto ed node Lagann PA RU Dr ded 61 Remote Managelrient us dace nk ier Sarma ered ana bod ra od 63
61. k the Add button Schedule Schedule Name Days to Block M Every Day Sunday V Monday v Tuesday V Wednesday Thursday v Friday Saturday Time of day to block use 24 hour clock V All Day Start Blocking o Hour O0 Minute End Blocking 23 Hour 59 Minute Q Help Center Show Hide Help Center 3 Enter a name for this schedule 4 Set up the schedule for blocking keywords and services e Days to Block Select days on which you want to apply blocking by selecting the appropriate check boxes or select Every Day to select the check boxes for all days e Time of Day to Block Select a start and end time in 24 hour format or select All Day for 24 hour blocking 5 Click the Apply button Your settings are saved Security 33 Administration Managing your network This chapter describes the gateway settings for administering and maintaining your gateway and home network This chapter includes the following sections e View Gateway Status e Router Mode e Logs e Network Map e Back Up Settings e Set Password e View Event Logs e Diagnostics e Wireless Channel 34 Wireless Cable Voice Gateway CG3700EMR 1CMNDS View Gateway Status gt To view gateway status and usage information Select ADVANCED gt Administration gt Gateway Status The following screen displays ADVANCED ADVANCED Home Cable Information v Internet Port Hardware Version C206T15 01 MAC Addre
62. ks such as Syn flood Smurf Attack Ping of Death Teardrop Attack UDP Flood ARP Attack Spoofing ICMP Null Scan and many others Disable this feature only in special circumstances Default DMZ Server The default DMZ server feature is helpful when you are using some online games and videoconferencing applications that are incompatible with NETGEAR genie ADVANCED Home 23 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Network Address Translation NAT The gateway is programmed to recognize some of these applications and to work correctly with them but some applications do not function well In some cases one local computer can run the application correctly if the IP address of that computer is entered as the default DMZ server Be careful when using this feature becuase it makes the firewall security less effective Respond to Ping on Internet Port If you want the gateway to respond to a ping from the Internet select this check box Use this feature only as a diagnostic tool because it also allows your gateway to be discovered Do not select this check box unless you have a specific reason e MTU Size in bytes The normal MTU maximum transmit unit value for most Ethernet networks is 1500 bytes or 1492 bytes for PPPoE connections For some ISPs you might need to reduce the MTU Reduce the MTU only if you are sure that it is necessary for your ISP connection e Disable SIP ALG The Session Initiation Protocol SIP Applica
63. lity gt To run a DS throughput test 1 Select ADVANCED gt Administration gt Diagnostics Administration 44 Wireless Cable Voice Gateway CG3700EMR 1CMNDS The following screen displays ADVANCED ADVANCED Home WPS Wizard Setup Security DS throughput v v Administration DS Parameters Gateway Status Router Mode Voice Status Logs Network Map Backup Settings Set Password Se To view result updates click the REFRESH button REFRESH Wireless Channel Wireless AP Advanced Setup Help Center Show Hide Help Center 2 In the Utility list select DS throughput 3 Click the Start Test button The DS throughput results display gt To clear the results from the display Click the Clear Results button US Throughput Utility To display the speed test for upstream traffic run the US throughput utility gt To run a US throughput test 1 Select ADVANCED gt Administration gt Diagnostics Administration 45 Wireless Cable Voice Gateway CG3700EMR 1CMNDS The following screen displays ADVANCED WPS Wizard Setup Security DS throughput v vAdministration DS Parameters Gateway Status Router Mode Please press start test button Voice Status Network Map Backup Settings Set Password To view result updates click the REFRESH button REFRESH Wireless Channel Wireless AP Advanced Setup H
64. ly generated and best practice is not to change the SSID Channel This setting is the wireless channel that the gateway uses Choose a value from 1 through 13 For products in the North America market only Channels 1 through 11 can be operated Do not change the channel unless you experience interference such as lost connections or slow data transfers If any interference happens experiment with different channels to see which is the best Mode Up to 145 Mbps is the default and allows 802 11n and 802 11g wireless devices to join the network g amp b supports up to 54 Mbps The 300 Mbps setting allows 802 11n devices to connect at this speed Security Options Settings The Security Options section of the Wireless Setup screen lets you change the security option and password Best practice is not to change the security option or password but if you want to change these settings this section explains how CAUTION Do not disable security gt To change the WPA security option and password 1 Under Security Options select the WPA option that you want Security Options None 9 WPA2 PSK AES WPA PSK TKIP WPA2 PSK AES NETGEAR genie Basic Settings 18 Wireless Cable Voice Gateway CG3700EMR 1CMNDS 2 Inthe password field that displays when you select a WPA security option enter the network key password that you want to use It is a text string from 8 to 63 characters 3 Click the Apply button
65. n Enter the new start frequency and restart the cable modem for it to take effect Voice Starting Frequency Startup Procedure Procedure Status Comment Acquire Downstream Channel 402750000 Hz Locked Connectivity State OK Operational Boot State Configuration File Security Disabled Disabled Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR 1 QAM256 402750000 Hz 11 6 dBmV 45 5 dB QAM256 410750000 Hz 11 7 dBmV 46 3 dB 3 QAM256 418750000 Hz 11 7 dBmV 46 9 dB 4 QAM256 426750000 Hz 11 6 dBmV 46 4 dB v Dares GA ATEAADA ils canule E an Help Center a gt Show Hide Help Center The starting frequency is automatically generated Most of the time you do not need to enter a value in this field If you need to enter a starting frequency contact your Internet service provider View or Configure Your Wireless Network The Wireless Setup screen lets you view or configure the wireless network set up The wireless cable gateway comes with preset security This means that the WiFi network name SSID network key password and security option encryption protocol are preset in the factory You can find the preset SSID and password on the label of the unit NETGEAR genie Basic Settings 16 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Note The preset SSID and password are uniquely
66. n xD a nrs enasna 18 Netwoik Map s aad iu ade NI ANA ANT DEN Ni t tanie 19 VOICE Stat uid d e meus enda eR bois los en 20 Chapter 3 NETGEAR genie ADVANCED Home Internet Sepia 1o rirsd nk EpAPEQEPS CEREREM ERA VR SR Ed Ga ae 22 WAN SGD upra I aote au deleto eo eT rr pU te dm tea 23 EAN SOUMD exit o en ee tuU ERI OU IM URS cu Soie 24 LAN TCP IP Setup nud ntque oues be e vase 26 Baldi all anoo re RR Nm PP P 26 Address Reservation 23222 202 eeepc mdp oenn ARR Rx es 27 Chapter 4 Security Keyword Blocking of HTTP Traffic 30 Block Services Port Filtering 31 Schedule Blocking 22 2 srad aniei ama nie e Rx x psa 32 Chapter 5 Administration View Gateway Status 35 Gable Infortmnallorn 2u4s c rb RR REPERI iP RGe amp R RP PAGES ERIS 35 memet Polls sae embed RE de Seas bus UE qs 36 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Wireless Settings 2 4 GHz and 5 GHZ 36 ROULE IVOGO ie Las nu do ax f Reel eae re NR ES nea RE SEO 37 GAS de reines serie oi ra de end ird 37 Netwoik Mb ioaea d Ro aisance agen de 39 Back Up Settings cxx auo sera vee ee cies dar oes dle e iem din d d 39 Restore Configuration Settings 40 Erase si ag 6d samranga dames pedo pers ane ar oa d popa Rd 40 SL Pass WO o esse users door duc te mic 41 View Event LogSiasci cient ondec eta dade d
67. namic DNS The following screen displays ADVANCED ADVANCED Home Dynamic DNS IN NELIINN WPS Wizard Setup Security Use a Dynamic DNS Service Administration Service Provider www DynDNS org vv vAdvanced Setup Host Name Wireless Features User Name Port Forwarding Port Password Triggering EEE Remote Management UPnP Help Center p Show Hide Help Center 2 Register for an account with one of the Dynamic DNS service providers whose URLs display in the Service Provider list 3 Select the Use a Dynamic DNS Service check box 4 Select the URL of your Dynamic DNS service provider If your Dynamic DNS service provider is DynDNS org for example select www dyndns org 5 Type the host name or domain name that your Dynamic DNS service provider gave you 6 Type the user name for your Dynamic DNS account This name is the name that you use to log in to your account not your host name 7 Type the password or key for your Dynamic DNS account 8 Click the Apply button Your configuration is saved Advanced Settings 62 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Remote Management The remote management feature lets you access your gateway over the Internet to view or change its settings Note Be sure to change the gateway default login password to a secure password The ideal password contains no dictionary words from any language and
68. not detect an Ethernet device Solid green The gateway detects a phone connected to the port and is powered on Blinking green A phone is connected to the phone port and is in use Off The gateway does not detect a phone connected to the phone port or the phone is off line Description Pressing this button opens a two minute window for the gateway to connect with other WPS enabled devices Turn the wireless radio in the gateway on and off The wireless radio is on by default The LED located below this button indicates if the wireless radio is on or off WPS Wireless On Off Connect to the Gateway 8 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Gateway Rear Panel The rear panel has the connections and buttons shown in the following figure Phone port USB port optional fe Ethernet LAN ports Coaxial cable connector Power adapter input CT Power On Off button Reset button Figure 2 Rear panel connections and buttons The rear panel includes the following connections viewed from top to bottom Phone port Connect a telephone to this port using an analog phone line Two Gigabit Ethernet LAN ports Use these ports to connect local computers Coaxial cable connector Attach a coaxial cable to the cable service provider connection Power adapter input Connect the power adapter unit here Power On Off button Press to turn on power Press again to turn off power Reset button You can r
69. nt gt To view the logs 1 Select ADVANCED gt Administration gt Logs Administration 37 Wireless Cable Voice Gateway CG3700EMR 1CMNDS The following screen displays ADVANCED ADVANCED Home Logs WPS Wizard Setup Security Last Description coun Occurrence gamin admin login from source 192 188 0 11 1 Wed Aug 2 00000 1921680110 Gateway Status UPnP set event GetConnectionTypelnfo from source Wed Aug 21 192 168 0 11 18 01 37 2013 Router Mode fed Aug 21 18 01 25 2013 Wed Aug 21 00 36 44 2013 Wed Aug 21 00 36 44 2013 Wed Aug 21 7 7 00 06 442013 00000 192 168 0 11 0 Target Source 0 0 0 0 0 192 168 0 11 0 DHCP IP 192 168 0 11 to MAC address Voice Status ic 4d d4 2e 27 33 Logs UPnP set event GetNATRSIPStatus from source 192 168 0 11 Network Map UPnP set event GetConnectionTypelnfo from source Backup Settings 192 168 0 11 UPnP set event GetNATRSIPStatus from source Set Password 192 168 0 11 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 192 168 0 11 0 00000 192 168 0 11 0 192 168 0 11 0 00 00 192 168 0 11 0 Diagnostics UPnP set event GetNATRSIPStatus from source Wireless Channel 192 168 0 11 UPnP set event GetConnectionTypelnfo from source Wireless AP H92 168 0 11 UPnP set event GetNATRSIPStatus from source Advanced Setup 192 168 0 11 UPnP set event GetConnectionTypelnfo from source 00 06 44 2013 Tue Aug 20 23 36 45
70. ort Documentalio b The gateway ADVANCED Home screen has a dashboard that lets you see the configuration of your gateway and network at a glance You can click any of the sections of the dashboard to view more detailed information The left column has the menus and at the top a BASIC tab displays that you can use to access the basic menus and screens ADVANCED Home This dashboard screen displays when you click the ADVANCED tab e Setup Set up the Internet connection wireless settings WAN and LAN e Security Block sites block services and set up email notifications e Administration View gateway status logs and event logs back up and restore the configuration file and change the gateway password e Advanced Setup Configure advanced network features such as port forwarding port triggering Dynamic DNS and UPnP e BASIC tab Return to the BASIC Home screen See BASIC Home Screen on page 12 For more information about the advanced settings see Chapter 3 NETGEAR genie ADVANCED Home Connect to the Gateway 13 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Join the Wireless Network gt To join the wireless network 1 Open the software that manages your wireless connections on the wireless device laptop computer gaming device iPhone that you want to connect to your gateway This software scans for all wireless networks in your area 2 Look for your network and select it If you did not change the name of y
71. ou can often find port number information by contacting the publisher of the application by asking user groups or newsgroups or by searching The Block Services screen lets you add and block specific Internet services by computers on your network This capability is called service blocking or port filtering To add a service for blocking first find out which port number or range of numbers the application uses To block services 1 Select ADVANCED gt Security gt Block Services ADVANCED ADVANCED Home Block Services Setup v Security Services Blocking Block Sin Never ILI Per Schedule V Block Services Always Schedule Service Table Administration Enabie Service Type Advanced Setup ELM EB EIN Help Center lt Show Hide Help Center 2 Select either the Per Schedule or Always radio button 3 If you selected Per Schedule specify a time period in the Schedule screen For more information see Schedule Blocking on page 32 Security 31 Wireless Cable Voice Gateway CG3700EMR 1CMNDS 4 To add a service click the Add button The Block Services Setup screen displays Block Services Setup mpm Service Type User Defined v Protocol TCP v Starting Port 1765535 Ending Port 1 65535 Service Type User Defined Filter Services For O Only This IP Address O IP Address Range
72. our network during the setup process look for the default WiFi network name SSID and select it The default SSID is on the label on the gateway 3 Enter the gateway password and click the Connect button The default password is on the label on the gateway Connect to the Gateway 14 NETGEAR genie Basic Settings Your Internet connection and network This chapter explains the features available from the genie BASIC Home screen This chapter contains the following sections e Cable Connection e View or Configure Your Wireless Network e Network Map e Voice Status Wireless Cable Voice Gateway CG3700EMR 1CMNDS Cable Connection Use the Cable Connection screen to track the initialization procedure of the gateway and to get details about the downstream and upstream cable channel The time is displayed after the gateway is initialized The gateway automatically goes through the following steps in the provisioning process 1 Scans and locks the downstream frequency and then ranges the upstream channels 2 Obtains a WAN address for the gateway 3 Connects to the Internet gt To change the starting frequency From the BASIC tab select Cable Connection NETGEAR genie did Firmware Version 0 02 13 CG3700EMR 1CMNDS Cable Connection CDE s Wireless Frequency start Value Network Map This field below allows you to modify the frequency the cable modem start with its scan during initialization and registratio
73. plays in the Port Triggering Portmap Table Dynamic DNS If your Internet service provider ISP gave you a permanently assigned IP address you can register a domain name and have that name linked with your IP address by public Domain Name Servers DNS However if your Internet account uses a dynamically assigned IP address you do not know in advance what your IP address is and the address can change frequently In this case you can use a commercial Dynamic DNS service This type of service Advanced Settings 61 Wireless Cable Voice Gateway CG3700EMR 1CMNDS lets you register your domain to their IP address and forwards traffic directed at your domain to your frequently changing IP address If your ISP assigns a private WAN IP address such as 192 168 x x or 10 x x x the Dynamic DNS service does not work because private addresses are not routed on the Internet Your gateway contains a client that can connect to the Dynamic DNS service that DynDNS org provided First visit their website at htip www dyndns org and obtain an account and host name that you configure in the gateway Then whenever your ISP assigned IP address changes your gateway automatically contacts the Dynamic DNS service provider logs in to your account and registers your new IP address If your host name is hostname for example you can reach your gateway at http nostname dyndns org gt To set up Dynamic DNS 1 Select ADVANCED gt Advanced Setup gt Dy
74. ple port numbers Using the port triggering function of your gateway you can tell the gateway to open more incoming ports when a particular outgoing port originates a session An example is Internet Relay Chat IRC Your computer connects to an IRC server at destination port 6667 The IRC server not only responds to your originating source port but also sends an identify message to your computer on port 113 Using port triggering you can tell the gateway When you initiate a session with destination port 6667 you must allow incoming traffic also on port 113 to reach the originating computer Using steps similar to the preceding example the following sequence shows the effects of the port triggering rule you have defined 1 You open an IRC client program to start a chat session on your computer 2 Your IRC client composes a request message to an IRC server using a destination port number of 6667 the standard port number for an IRC server process Your computer then sends this request message to your gateway 3 Your gateway creates an entry in its internal session table describing this communication session between your computer and the IRC server Your gateway stores the original information performs Network Address Translation NAT on the source address and port and sends this request message through the Internet to the IRC server 4 Noting your port triggering rule and having observed the destination port number of 6667
75. rocedures FCC Declaration of Conformity We NETGEAR Inc 350 East Plumeria Drive San Jose CA 95134 declare under our sole responsibility that the Product Name amp Model complies with Part 15 Subpart B of FCC CFR47 Rules Operation is subject to the following two conditions This device may not cause harmful interference and This device must accept any interference received including interference that may cause undesired operation 74 Product Name amp Model FCC Radio Frequency Interference Warnings amp Instructions This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following methods Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an ele
76. rouillage et ou des dommages aux dispositifs LAN EL The device could automatically discontinue transmission in case of absence of information to transmit or operational failure Note that this is not intended to prohibit transmission of control or signaling information or the use of repetitive codes where required by the technology Le dispositif pourrait automatiquement cesser d mettre en cas d absence d informations transmettre ou une d faillance op rationnelle Notez que ce n est pas l intention d interdire la transmission des informations de contr le ou de signalisation ou l utilisation de codes r p titifs lorsque requis par la technologie Caution The device for the band 5150 5250 MHz is only for indoor usage to reduce po tential for harmful interference to co channel mobile satellite systems High power radars are allocated as primary users meaning they have priority of 5250 5350 MHz and 5650 5850 MHz and these radars could cause interference and or damage to LE LAN devices Avertissement Le dispositif fonctionnant dans la bande 5150 5250 MHz est r serv uniquement pour une utili sation l int rieur afin de r duire les risques de brouillage pr judiciable aux syst mes de satellites mobiles utilisant les m mes canaux Les utilisateurs de radars de haute puissance sont d sign s utilisateurs principaux c d qu ils ont la priorit pour les bandes 5250 5350 MHz et 5650 5850 MHz et que ces radars pourraient ca
77. ss 10 0d 7f 8d ae f Firmware Version V0 02 13 IP Address Mask 192 168 18 2 255 255 255 128 Pers Modem Serial 45712c7p00059 Connection DHCP Client Security Default Gateway 192 168 18 1 Domain Name 172 29 16 12 Server Setup CM certificate Installed v Administration CM MAC 10 0d 7f 8d ae ee LAN Port Gateway Status MAC Address 10 0d 7f 8d ae f1 e IP Address Mask 192 168 0 1 24 Voice Status DHCP On Logs Network Map Factory reset Backup settings Reboot Connection Stats Set Password Event Log a v Wireless Settings 2 4GHz vy Wireless Settings 5GHz agnostics Wireless Channel Name SSID ComHem8DAEEE Name SSID ComHem8DAEEE 5G Wireless AP Region EUROPEAN UNION Region EUROPEAN UNION Channel 1 Channel 40 Advanced Setup Mode Up to 300 Mbps Mode Up to 300 Mbps Wireless AP On Wireless AP On Cable Information The following information displays e Hardware Version The gateway model Firmware Version The version of the gateway firmware It changes if you upgrade the gateway firmware Cable Modem Serial Number The serial number of the cable modem e CM certificate The status of the cable modem certificate If Not installed displays as the status contact your Internet service provider CM MAC The MAC address of the cable modem LAN Port MAC Address The Media Access Control address This address is the unique physical address that the Ethernet
78. ternal Starting Port fields enter the beginning port number of the outside device e Ifthe application uses a single port enter the same port number in the External Ending Port field e Ifthe application uses a range of ports enter the ending port number of the range in the External Ending Port field 7 Inthe Internal Starting Port fields enter the beginning port number of the internal LAN device e Ifthe application uses a single port enter the same port number in the Internal Ending Port field e Ifthe application uses a range of ports enter the ending port number of the range in the Internal Ending Port field 8 Inthe Internal IP Address field enter the IP address of your local computer that provides this service 9 In the External IP Address field select Any the default to allow any device access or enter the IP address of the outside device 10 Click the Apply button The service displays in the list in the Port Forwarding Port Triggering screen Edit a Port Forwarding Entry gt To edit a port forwarding entry 1 Select ADVANCED gt Advanced Setup gt Port Forwarding Port Triggering 2 Click the Edit Service button Advanced Settings 58 Wireless Cable Voice Gateway CG3700EMR 1CMNDS 3 Select the radio button next to the service name 4 Make the necessary changes 5 Click the Apply button Delete a Port Forwarding Entry gt To delete a port forwarding entry 1 Select ADVANCED gt
79. tion Level Gateway ALG is disabled by default which is useful when you are running certain applications To enable SIP ALG and optimize VoIP phone calls that use the SIP clear the check box A WARNING DMZ servers pose a security risk A computer that is designated as the default DMZ server loses much of the protection of the firewall and is exposed to exploits from the Internet If compromised the DMZ server computer can be used to attack other computers on your network The gateway discards incoming traffic from the Internet unless the traffic is a response to one of your local computers or a service that you have configured in the Port Forwarding Port Triggering screen Instead of discarding this traffic you can have it forwarded to one computer on your network This computer is called the default DMZ server gt To set up a default DMZ server 1 On the WAN Setup screen select the Default DMZ Server check box 2 Type the IP address 3 Click the Apply button LAN Setup The LAN Setup screen allows you to configure LAN services such as the IP address of the gateway and DHCP The TCP IP and DHCP default values work fine in most cases The gateway is shipped preconfigured to use private IP addresses on the LAN side and to act as a DHCP server The default LAN IP configuration of the gateway is NETGEAR genie ADVANCED Home 24 Wireless Cable Voice Gateway CG3700EMR 1CMNDS e LAN IP address 192 168 0 1 e Subnet mask 2
80. tu a WiFi channel 2 4GHz bigin L 5GHz ain C Refresh Setup Change Channel Security You can choose a channel with less networks for a better connection v Administration Number Move the mouse over each bar to see the WiFi names in that channel My WiFi Gateway Status ul Others WiFi Router Mode sell 28 Voice Status Network Map Backup Settings Set Password EventLog Diagnostics Wireless Channel Wireless AP Advanced Setup 130 1 12 10 Channel Help Center Show Hide Help Center Your network is shown in blue Yellow shows other networks in your area Many countries and geographic locations have laws or guidelines about which channels can be used Depending on your location some channels might not be available If many wireless networks at your location use the same channel as your wireless network you might experience interference You can change the channel to avoid the interference gt To change the wireless channel 1 Click the Change Channel button Administration 47 Wireless Cable Voice Gateway CG3700EMR 1CMNDS The following screen displays ADVANCED ADVANCED Home Wireless Setup WPS Wizard c v Setup Internet Setup Region Selection E EUROPEAN WAN Setup ai LAN Setup Wireless Network 2 4GHz big n M1 Enable Wireless Gateway Radio cent M Enable SSID Broadcast Administration Name SSID ComHem8DAEEE Channel Auto v Current 11 p tvanced Setup Mode
81. urrent settings Back Up Restore saved settings from a file v Administration k Gateway Status Restore Revert to factory default settings Wireless Channel Wireless AP Advanced Setup Help Center Show Hide Help Center 2 Click the Back Up button A copy of the current settings is saved Restore Configuration Settings gt To restore configuration settings that you backed up 1 Select ADVANCED gt Administration gt Backup Settings 2 To find the cfg file enter the full path to the file on your network or click the Browse button 3 Click the Restore button The gateway reboots A WARNING Do not interrupt the reboot process Erase Under some circumstances for example if you move the gateway to a different network or if you have forgotten the password you might want to erase the configuration and restore the factory default settings gt To erase the configuration 1 Select ADVANCED gt Administration gt Backup Settings 2 Click the Erase button Administration 40 Wireless Cable Voice Gateway CG3700EMR 1CMNDS Erase sets the user name to admin the password to password and the LAN IP address to 192 168 0 1 and enables the DHCP of the gateway Set Password This feature allows you to change the default password that is used to log in to the gateway with the user name admin This gateway password is not the same as the password for wireless access The l
82. user du brouillage et ou des dommages aux dispositifs LAN EL IMPORTANT NOTE Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator amp your body NOTE IMPORTANTE D claration d exposition aux radiations Cet quipement est conforme aux limites d exposition aux rayonnements IC tablies pour un environnement non contr l Cet quipement doit tre install et utilis avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps Notification of Compliance 76 Product Name amp Model Interference Reduction Table The following table shows the recommended minimum distance between NETGEAR equipment and household appliances to reduce interference in feet and meters Household Appliance Recommended Minimum Distance in feet and meters Microwave ovens 30 feet 9 meters Baby monitor analog 20 feet 6 meters Baby monitor digital 40 feet 12 meters Cordless phone analog 20 feet 6 meters Cordless phone digital 30 feet 9 meters Bluetooth devices 20 feet 6 meters ZigBee 20 feet 6 meters TV Tuner on Selected Models Note to CATV System Installer This reminder is provided to call the CATV system installer s attention to Section 820 93 of the National Electrical Code which provides guidelines
83. uter that provides this service 4 Click the Add button The service displays in the list Add a Custom Service To define a service game or application that does not display in the Service Name list find out which port number or range of numbers the application uses You can usually find this information by contacting the publisher of the application or user groups or newsgroups gt To add a custom service 1 Select ADVANCED gt Advanced Setup gt Port Forwarding Port Triggering 2 Select Port Forwarding as the service type 3 Click the Add Custom Service button Advanced Settings 57 The following screen displays ADVANCED Home WPS Wizard Setup Security Administration vAdvanced Setup Wireless Features Port Forwarding Port Triggering Dynamic DNS Remote Management UPnP Wireless Cable Voice Gateway CG3700EMR 1CMNDS ADVANCED Ports Custom Services Service Name Service Type External Starting Port External Ending Port Internal Starting Port Internal Ending Port Internal IP address External IP Address Help Center CIS EZER TCP UDP v 1 65535 1765535 Use the same port range for Internal port 1765535 192 168 o Any v Show Hide Help Center 4 In the Service Name field enter a descriptive name 5 In the Service Type list select the protocol If you are unsure select TCP UDP 6 In the Ex
84. voice status ADVANCED tab Click the ADVANCED tab to set up the gateway for unique situations such as when remote access by IP or by domain name from the Internet is needed See ADVANCED Home Screen on page 13 Using this tab requires a solid understanding of networking concepts For more information about the basic settings see Chapter 2 NETGEAR genie Basic Settings Connect to the Gateway 12 Wireless Cable Voice Gateway CG3700EMR 1CMNDS ADVANCED Home Screen Note Using the ADVANCED Home screen requires a solid understanding of networking concepts To view the ADVANCE Home screen click the ADVANCED tab NETGEAR del CG3700EMR 1CMNDS ADVANCED Cable Information v Internet Port Hardware Version C206T15 01 MAC Address 10 0d 7f8d ae f0 Firmware Version V0 02 13 IP Address Mask 192 168 18 2 255 255 255 128 Cable Modem Serial 35742c7p00059 Connection DHCP Client Security Default Gateway 192 168 18 1 CR Li Domain Name 172 29 16 12 Administration CMMAC 10 0d 7f 8d ae ee Server LAN Port MAC Address 10 04 7 8d ae f1 IP Address Mask 192 168 0 1 24 DHCP On Setup Advanced Setup Factory reset Reboot v Wireless Settings 2 4GHz v Wireless Settings 5GHz Name SSID ComHem8DAEEE Name SSID ComHem8DAEEE 5G Region EUROPEAN UNION Region EUROPEAN UNION Channel 11 Channel 56 Mode Up to 300 Mbps Mode Up to 300 Mbps Wireless AP On Wireless AP On Help amp Supp
85. way CG3700EMR 1CMNDS Network Map The network map displays information about devices connected to your network gt To view the network map Select ADVANCED gt Administration gt Network Map The following screen displays ADVANCED Home WPS Wizard Setup Security v Administration Gateway Status Router Mode Voice Status Logs Network Map Backup Settings Set Password Event Log Diagnostics Wireless Channel Wireless AP Advanced Setup ADVANCED Network Map Number of Devices 1 Device Name IP Address MAC Address Interface krishna labpc 192 168 0 11 1c 4d d4 2e 27 33 Ethernet1 Help Center The following fields display Device Name The name of the connected device IP Address The IP address of the connected device Show Hide Help Center MAC Address The MAC address of the connected device Interface The way the device is connected Ethernet1 Ethernet2 or WiFi interface Back Up Settings The configuration settings of the wireless cable gateway are stored within the gateway in a configuration file You can back up save this file to your computer restore it or reset it to the factory default settings Administration 39 Wireless Cable Voice Gateway CG3700EMR 1CMNDS gt To back up the configuration settings of the gateway 1 Select ADVANCED gt Administration gt Backup Settings ADVANCED Backup Settings Save a copy of c

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