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Communicator User Manual

1. Enterprise IP Solutions OfficeServ Communicator User Manual TABLE OF CONTENTS l INSTALLING THE OFFICESERV COMMUNICATOR 7 OfficeServ Communicator MOdeS cccccscsecsecsesscsscsscsscsscsscsscssssscsscsssescsscsscessesssscescescessessessesecsecsecsecsassacsessecsecsecseees 10 OfficeServ Communicator Phone Mode ccscscsscsscsscsscsscsscsscsscsscsscsscsscsscsscsssssccsecsecsecsecsecsessacsecsacsecsacsecsecsacsacsacees 11 DOT AON CP INS AEE AA E OE O O E OE O A O A NA A E O A A 12 Windows System Tray Lcon WGI i yor sssacasecaceauanctseasteanevaeaeadeaarsocastantaaddaduaeadiwaasgadseautaadbauseadlaauagaaanisuesiesieossdessl sideunierdenns s 23 Configuring the OfficeServ Communicator Options ccccccesessessessessesscssessesceceeeeeeeeseseeeeceseeseesessesseesessesseeaeenees 25 l CONVENIENT FUNCTIONS 46 Funetions Availableduring a Call cicseccsciacasecacasescaysatcvseacasnsusartaxcasaaaewaisscasteu casa cviasnaavnsicacasnsacnravacedunelaeedoeseceensd eadencies 46 video Gr Reem tee me a nan eee eee mre RE Senn een ren aren ee eo eee eae en To 52 Microsoft Outlook Add in Phone Function ccceceescesssssesseeseeseesscssessecssessecsecseessecsesssessessesssecsesessaecaeseessaeeseenssogs 54 l MENU FUNCTIONS 56 I UMA SE ee T eicequueeneneeeceeieemieaside eaten accent 56 Nig 812102101010 kosir mere te hese Seen ER ACT Ne aer STD eer nrc fern UST ne Ne NCR eT ee eee eee eee re eee eer 56 IMSS
2. If you want to reinstall the OSC select Yes restart my computer now and click OK If you reinstall the OSC after selecting No the OSC may not be installed normally because the previously installed program has not been fully removed SAMSUNG Electronics Co Ltd 190 Enterprise IP Solutions OfficeServ Q amp A Q During installation the message Unsupported OS Version is displayed Ai The OSC runs on Windows XP SP2 or later Therefore if your operating system is Windows XP SP1 or earlier the OSC cannot be installed In this case upgrade it to Windows XP SP2 or later and then reinstall the OSC Q2 During installation I entered the address of the auto update server incorrectly A2 In this case the OSC cannot be updated Therefore you must reinstall it Q3 During installation I configured system information or the OSC operation type incorrectly A3 The provided functions are different depending on the system type or OSC operation type To ensure that the OSC operates normally check the correct system type and OSC operation type and then reinstall the OSC Q4 During installation I selected the phone type incorrectly A4 You can change the phone type before logging in to the system using the OSC Follow these steps to change the phone type 1 Run the OSC 2 Click Configuration from the system tray menu or in the main bar to display the Configuration screen 3 Select the phone type you want t
3. DIF PICEUP GND IN OUT GROUP e STATUS MSG HOLD PICKUP PAGE PMIEET ME PAGE OWA BLOCK a GRF PRUP e fd GAP PEUP Soft Menu Window in a Busy Status The figure below is an example of a Soft window displayed during a call O Calling Memu x CALLBACK MESSAGE SAMSUNG Electronics Co Ltd 20 Enterprise IP Solutions OfficeServ Using the Soft Window Select and use a function from the displayed Soft window Call Forward Calling Memu X station Lock LAST REDIAL EAEE ES SAVE REPEAT MESSAGE SPEED DIAL DIRECTORY yM MESSAGE STN MESSAGE D PAGE PICKUP DIR PICKUP DNO o IN OUT GROUP gt STATUS MSG 7 HOLD PICKUP PAGE MEET ME PAGE OWA BLOCK a GRF PRUP a My GAP PEUP Boss Status Display Window This window is displayed only for Softphone where the Boss Secretary function is set Secretaries can conveniently manage the absent status of the Boss This window can be opened by clicking Boss Secretary function is configured of a OfficeServ Softphone where the O My Status Sec Boss Status Save button you click to select SAMSUNG Electronics Co Ltd 21 Enterprise IP Solutions LED Indicator for Operation Status The LED indicator for operation status operates as described in the table below depending on the OfficeServ Communicator
4. English Sets English as the language to use with the OfficeServ Communicator ol Main Initial Mode Sets the initial mode of the main screen gt Custom Buttons Sets the custom buttons o 7 SAMSUNG Electronics Co Ltd 26 Enterprise IP Solutions OfficeServ l Phone Tab In the Phone tab the options related to the Phone function of the OfficeServ Communicator can be configured Setting 1 e Click the Configuration icon in the OfficeServ Communicator initial screen eA Select the Phone tab in the Configuration screen t Setting C Function Select Of Device Dial Mode ci Disriey IS T Answering Mode Ringmg sw Boss Answering Auto Answer 7 Station Name internal Call Di Number ite Language Engish Station On Off Wf AUTO HOLD Cd AUTO TIMER Cd PAGE REJOIN BB ame Fassworp i CISPLAY SPD NAME BB OTO AMPON i CALL COST DISP Cd CID REVIEW ALL E ETOP CID DISPLAY BB OTO ANS CO CALL Cancel In the Subscriber Mode section you can specify whether to use or not the specific functions provided by the OfficeServ Communicator The functions in this section are all system functions Therefore they only operate normally if they are enabled in the OfficeServ system In the Actions section you can specify whether to use or not the specific functions for each station Subscriber Auto Hold When checked if a different trunk is selected while the you are talking on Mode a
5. To delete the selected history entry click the Delete button To delete all recent history entries click the Delete All button If you click the Delete All button you will be prompted to confirm the deletion SAMSUNG Electronics Co Ltd 76 L TT 7 Ss Enterprise IP Solutions OfficeServ l Received Call List e In the Information Management Box window click Received Call List under the Call History menu A list of recent received calls is displayed e This function is the same as in the Recent Call List Dialed Call List e In the Information Management Box window click Dialed Call List under the Call History menu A list of recent dialed calls is displayed e This function is the same as in the Recent Call List Missed Call List e In the Information Management Box window click Missed Call List under the Call History menu A list of recent missed calls is displayed e This function is the same as in the Recent Call List SAMSUNG Electronics Co Ltd T7 Enterprise IP Solutions Messages You can send and receive messages to and from other OfficeServ Communicator users l Sending a Message 1 e Inthe Information Management Box window click the button 2 In the New Message window enter the station number of the recipient and write the text to send New Message Hew Message Recipient Internal SMS i External SMS Delete send Misg Cancel 3 Click the BEGIM butto
6. y5 Update Server IP 106 335 10 124 3008 Login Info System IP 211 199 132 73 Server IF 211 189 132 121 6000 5070 A Phone Information Station ID Enter the phone number of your phone Password Enter the password already set System IP Enter the IP address of the SCM system System Port Enter the number of the port of the SCM system This system port is set to 6000 by default B Messenger To use the messenger functions enter the following ID Enter the messenger login ID Password Enter the messenger login password Server IP Enter the IP address of the messenger server Server Port Enter the number of the port of the messenger server Local Port Enter the number of the port used when logging in to the messenger server and using the messenger functions C VCS To use the VCS functions enter the following Server IP Enter the IP address of the VCS server 3 For Deskphone Mode A Phone Information SAMSUNG Electronics Co Ltd 187 Enterprise IP Solutions OfficeServ Phone Number Enter the phone number of your phone Password Enter the password already set Link IP The IP address of the OfficeServ Link entered during the installation is displayed If the IP address of the OfficeServ Link is changed or is not displayed in the Link IP field enter it directly Link Port Enter the number of the port of the OfficeServ Link This link port is set
7. Contents Management BS Folder GJ 48 jpg Image Size 64 5KB Image Convering Filename 1192415256_Ni e ss Sieh nnn BPG Caer eee alyssa chiadl alyssa chiadgi alyssachiasde Chinese peop FeiFei omp Fullwalls blog Nicole Kidman nicole kidman Date 2009 02 11 2009 02 11 2009 02 11 2009 02 11 2009 02 11 2009 02 11 009 02 11 210 HiE i 2009 02 11 0 Se 2009 02 11 2009 02 11 Filename Import l Ringtone Management The Ringtone Management tab displays a list of the ringtone files saved in the computer and phone Contents Management Ringtone kami Folder Searc elete Import Filename Size Type Filename Size Type Bad mid MIDI Al 2009 02 11 1 bridgeoy mmf MMF 2009 02 25 1 brothers mid MIDI Al 2009 02 11 1 calidrea mid MIDI Al 2009 02 11 1 EnyaSong mid MIDI Al 2009 02 11 1 feelgroo mmf MMF 2009 02 25 1 hereiam mid MIDI Al 2009 02 11 1 JonBGood mid MIDI Al 2009 02 11 1 liye mid MIDI Al 2009 02 11 1 midbrkdn mid MIDI Al 2009 02 11 1 no woman mid MIDI Al 2009 02 11 1 ohoh mid MIDI Al 2009 02 11 1 SAMSUNG Electronics Co Ltd 160 Enterprise IP Solutions OfficeServ Listening to Ringtones To preview a ringtone click a ringtone file in the PC pane list and click the Play button You can hear the selected ringtone from the speaker connected to your PC Other functions are the
8. You can view all of your buddies in the All tab of the Buddy List window Ey Buddylist K 3236 Nick e a EJ ETc 2 E officesery LAB 1 2 t O 3239 Online UO z3 Offline 4dd Group Add Buddy Delete Delete All The All tab displays the groups you created and the users that belong to each group For a buddy entry his phone status and messenger status are displayed as icons His chat name and messenger status are displayed as text on the right of those icons or S ir SAMSUNG Electronics Co Ltd 112 Enterprise IP Solutions OfficeServ l Adding a Buddy To add a buddy to your Buddy List click the Add Buddy button If you click the Add Buddy button the Add Buddy window is displayed Select the criteria you want to use for searching enter text you want to search for and click the Search button A list of the users that match the condition you specified is displayed O Add Buddy a e te 3211 Name 3211 t 3212 3212 t 3213 3213 t 3214 3214 t O 3215 3215 217 3217 t O 2218 3218 t O 3219 3219 te O 2216 3216 New Group Existed Group If you want to add them to an existing group select the Add to Existing Group option and then select the group from the combo box to the right of it Add Buddy te 3211 Name 3211 t O 212 3212 t 3213 3213 214 3214 tt 3215 3215 317 3217 t 3218 3218 t 3219 3219 t 216 3216 New Group Existed Group OFFiceSe
9. specify a period SAMSUNG Electronics Co Ltd 65 Enterprise IP Solutions OfficeServ Microsoft Office Outlook 4 program is trying to access e mail addresses you have stored in Outlook Do vou want to allow this IF this is unexpected it may be a virus and you should choose No Allow access For Ves 4 When connected to Microsoft Outlook successfully the contacts stored in Microsoft Outlook are displayed under the All Contacts item in the list of the Outlook pane FA PhoneBook Sync Outlook Outlook Reload Reload amp Total Contact amp Total Ahn Ahn 010 555 1234 4033 Ahn Audrey 010 555 1234 4033 Kim Kim 010 555 5678 4032 Kim Bobby 010 555 5678 4032 Lee Sting 010 555 0123 4036 5 Marketing amp Applicable contact Ahn Audrey 010 555 1234 4033 amp Applicable contact 5 Select the contacts wanted to import from Microsoft Outlook You can select specific contacts using the Ctrl key ori E Total Contact Ahn Ahn 010 555 1234 4033 Kim Kim 010 555 5678 4032 Lee Sting 010 555 0123 4036 B Applicable contact 6 To import the selected contacts click the gt button To import all contacts click the Any button Check that the selected all contacts are added under the Contacts to Apply item in the list of the PC pane as shown in the figure below SAMSUNG Electronics Co Ltd 66 t PhoneBook Sync Outlook Outlook Reload ES
10. Conference mode until he enters the conference again You can add up to five members to a conference To remove a member from a conference select and right click on him and select Disconnect from the menu displayed SAMSUNG Electronics Co Ltd 153 Enterprise IP Solutions OfficeServ UC Phone Mode Functions This chapter describes the data interoperation function between the UC phones that interoperate with the OfficeServ Communicator z UC Phone Mode This function is supported only in the SCMv2 system for Korea Sending Phone Content This function operates only in the Basic Professional UC Phone mode Starting t Send Phone Conte Click the Send Phone Content icon in the OfficeServ Communicator menu bar The following screen is displayed D Contents Management Wallpaper Phone Be Folder Apply wallpaper Delete Import Filename Date Filename Type 1192415256_Mi 2009 02 11 alyssachiasd2zud ipg ETIB APE Oles P E Sa 2009 02 11 Chinese people world most 76 19KBE JPS Ol B JPG 2009 02 11 BJPG 15 85KB aleve OL T5_ARRIWALS 2009 02 11 alyssa chiafi 2009 02 11 i alyssa chiadgi 2009 02 11 T GJ AZ jpg alyssachiasde en A Image Size Chinese peop 2009 02 11 Size 103 1KB Image Convering FeiFei omp Fullwalls blog Nicole Kidman nicole kidman 2003 02 11 2003 02 11 2005 02 11 a0 The main screen consists of the following four sections
11. Enterprise IP Solutions OfficeServ l Closing the Windows Automatically After Sending or Receiving Files The Send Files and Receive Files windows have a checkbox at the bottom of them that you can use to specify whether to close the window after sending or receiving files File Send ue File Recieve Fie name Samsung OfficeSery Co Wat t Fie name Status Samsung OffceServy Co WYiait C Documen Cancel If this checkbox is selected the Send Files or Receive Files window is closed automatically after sending or receiving files has finished SAMSUNG Electronics Co Ltd 134 Enterprise IP Solutions C Aw OfficeServ p ACI V Whiteboard You can share a figure or program screen while chatting with your buddy using a whiteboard Structure of the whiteboard The structure of the whiteboard is described below Whiteboard fe cave B Memo Bg Screen sharing Eg File Sharing Refresh 3 n9 O E ce ETS E a The whiteboard consists of five sections Toolbar e Drawing toolbar e Page bar e Drawing canvas e Status bar Each of the four sections is described below SAMSUNG Electronics Co Ltd 135 Enterprise IP Solutions o Narv a JU V Toolbar The figure below shows the toolbar Whiteboard A all E O D Es a E F Am e Save Page Saves the current page If you click the Save Page button the
12. 1 Click the Delete button in the lt Schedule Details gt window to delete the selected schedule The lt Schedule Deletion Confirmation gt window is displayed to ask you whether to delete the selected schedule Click Yes to delete the selected schedule Schedule Delete A Delete selected schedule SAMSUNG Electronics Co Ltd 95 Enterprise IP Solutions OfficeServ l Synchronizing the Data 1 Click the Synchronize Data button MELESE at the bottom of the Schedule screen The following window is displayed Syne Screen Dithook Search Period Search Period 2009 03 03 fiesta 2000 03 05 Biswas 2000 03 05 Mea 2009 03 05 fas fil The lt Synchronization gt window consists of the following two tabs e UC lt gt Phone e UC lt gt Outlook Search 2 Seta period and click the View button The schedules are displayed in two lists To set a H TT 7 period click the Set Start Date Set End Date Ea button The lt Calendar gt window is displayed as shown in the figure below so that you can select a date To display all schedules of the entire period select the All checkbox E and then click the View SAMSUNG Electronics Co Ltd 96 Enterprise IP Solutions OfficeServ button 3 Ifyou select an entry in the list in the lt Outlook gt pane and click the Move to PC button E the selected entry is saved to your computer and is displayed in the list
13. 2 9 00 00 14 YOD Video hbh test2 2008 10 21 2 9 00 00 14 ar OfficeServ Communicator VoD Push For the OfficeServ Communicator VoD Push service a VCS server is required For more information on VCS server installation and related information consult the system administrator x This function is supported only in the OfficeServ Communicator Professional mode H L TT 7 S SAMSUNG Electronics Co Ltd 87 Enterprise IP Solutions Offices VoD You can view the VoD list and play an entry in it using this function Viewing the List LIUery 1 Inthe VoD screen click the button 2 A list of the VoDs you can play is displayed f Player oF 0 D een 2000 03 02 negas 2009 03 02 jaz Query No VCS Type Type Title Regist Date Play Time Video Yi 2008 08 12 2S 2 00 00 30 i i Video CIF Size 2008 08 17 24 11 00 00 14 OfficeServ i OMMUNICATION Video LL ESH 2 2008 09 20 2 9 00 00 20 Video YOD 22 1 2008 09 26 2S 10 00 00 14 Audio Audio Only 2008 10 01 2S amp 00 06 57 Video hbh test 2008 10 21 2 9 00 00 14 Video hbh test2 2008 10 21 2 9 00 00 14 3 To play an entry on the Playback screen select an entry in the list click the gt or double click an entry fF Player Siliemees 2005 03 02 nzi 2009 03 02 a Query Title Regist Date Play Time hbh test2 2008 10 21 2 9 00 00 14 2008 10 22 SS 3 00 15 29 TestTest2 2008 10 24 2 11 00 00 30
14. 72 Enterprise IP Solutions OfficeServ HA Import Phonebook ofc Filename oT Find Import AA pa i f e When the contacts stored in the file are read successfully they are displayed as a list in the Import pane as shown in the figure below Fa PhoneBook Sync Import Import Import B Total B Total Lahn Audrey 010 555 1234 4033 B Applicable contact Kim Bobby 010 555 5678 4032 B Marketing Cahn Audrey 010 555 1234 4033 t Import Fa PhoneBook Sync Import Import Import B Total hn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 B Marketing hn Audrey 010 555 1234 4033 t Import SAMSUNG Electronics Co Ltd amp Total B Marketing B Applicable contact Ann Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 g0 Pe Co 73 or S ar Enterprise IP Solutions OfficeServ to actually import the contacts to your OfficeServ 6 You must click the Save button Communicator F PhoneBook Sync Import Import Import Reload amp Total E Total Ahn Audrey 010 555 1234 4033 sa rketing Kim Bobby 010 555 5678 4032 Notify slicable contact E Marketing n Audrey 010 555 1234 4033 Ahn Audrey 010 555 1234 4033 m Bobby 010 555 5678 4032 7 When the contacts are imported successfully they are displayed in the list of the PC pane as shown in the figure below FA PhoneBook Sync Import import Import R
15. Audio Mode Uses the Audio Call function only in the OfficeServ Communicator without using the Inter Station Video Call function Camera Capture Camera Shows a list of installed cameras pence Video Codec Select the video codec to apply when a video call is received The H 264 codec is applied to only the video calls between OfficeServ Communicators Capture Frame Set the capture frame size of the camera to apply in a video call Preferentially the capture frame is adjusted automatically according to the CPU load rate SAMSUNG Electronics Co Ltd 34 Enterprise IP Solutions OfficeServ l Other In the Other tab you can set your avatar and configure other environmental settings for your OfficeServ Communicator Setting 1 e Click the Configuration icon in the OfficeServ Communicator initial screen 2 Select the Other tab in the Configuration screen Setting MainBar position Be Save file path Left Right Path Of CID Search a Avatar 7 Gl Local AddressBook Search BB outlook Be Recording OF Local Cancel Location of the Left Displays the Main Bar at the left of the screen Mae Displays the Main Bar at the right of the screen CID Popup Internal Contacts Searches the Internal Contacts for the information on the opposite party Microsoft Outlook Searches Microsoft Outlook for the information on the opposite party LDAP Searches the LDAP for the information on the
16. Co Ltd 158 Enterprise IP Solutions OfficeServ Save ir bly Pictures we My Recent Documents 4 5 om Desktop Blue hills ipg Sample Pickures Sunset jpg My Documents ys My Computer Water lilies jpg Winter jpg Phonebook Image Tab The Phonebook Image tab displays a list of the phonebook images saved in the computer and phone There is a difference in the image size and the total size of images that can be saved in the phone and other functions are the same as in the Background Image tab C Contents Management Phonebook Icon Phone BS Folder Delete Import Filename E Date Filename size Type 1192415256_Mi oe SOE ao a Spg 15 85KB Arga BEZ 55 aa SUES es alyssa chiasl103001 jpg 32 JEKE BJP vee ADHD ios BJP 15 85KB T a Sa aia aa AEH 11 alyssa chiadl ma AMBHI Ilon alyssa chiadgl aog Sees Gl A ipg alyssachiasde w 2009 07 11 Chinese peop w 2009 02 11 Fullwalls log aa 2009 07 11 Image Convering Hicole Kidman 2009 02 11 nicole kidman aa 2009 07 11 Image Size Size SAMSUNG Electronics Co Ltd 159 Screensaver Tab Enterprise IP Solutions ff C a e we SVK J f The Screensaver tab displays a list of the screensaver images saved in the computer and phone There is a difference in the image size and the total size of images that can be saved in the phone and other functions are the same as in the Background Image tab
17. IP Solutions gm C AA F e Ar E DE l LY w Yous Y Call Control Interoperating with the OfficeServ Tink aN This chapter describes the call control service that interoperates with the OfficeServ Link Call Control Service You can use this function only in the Deskphone mode Call Display screen As shown in the figure below the area displayed below the OfficeServ Communicator screen is called the lt Call Display gt screen The lt Call Display gt screen is used for the call control service The lt Call Display gt screen displays the call list for the phones connected to the OfficeServ Communicator Unknown Connected E Recent Calllog The items of the Call Display screen are described below T Item Function Phone In the event of external calls the caller ID or Dialed Number Identification Services DNIS is number displayed if they are provided In the event of station calls the extension number is displayed Name Displays the name of the opposite party connected The name is displayed only when the contact information exists or the caller s name is provided with the caller ID Status Displays the call status SAMSUNG Electronics Co Ltd 145 Enterprise IP Solutions OfficeServ l Call Control Button Main Screen The call control buttons in the main screen are described below Makes or receives a call Ends the current call Makes a call again to the most recent nu
18. Information Box Le roe vy Name Home 1 Home 2 4hn Audrey Kim sting Add Group Z Click the button 3 Confirm the deletion i Warning amp x You Cannot Recover a Deleted Contact to delete a contact that contains important data SAMSUNG Electronics Co Ltd Company Mobile l Delete Item Extension k Delete Group Enterprise IP Solutions Office Once a contact is deleted from the phonebook it cannot be recovered Therefore take care not 61 AAA 7 SAF V JCI V gm we Enterprise IP Solutions Office Making a Call from the Phonebook You can make a call directly from the phonebook Making a Call Using the Make Call Button 1 o Inthe Phonebook screen select the contact to call and click the button Ja al e E t gt Home 3235 R t Mobile 010 555 1234 Mobile l Extension ssas ee 2 Point to Make Call from the displayed popup menu Then select a phone number from the displayed sub menu Making a Call Using the Context Menu 1 e Inthe Phonebook screen right click on the contact that needs to be called Name Pe Home 2 Company Mobile Extension 3240 eee Send Message gt Call H te Homel 3238 Pe Change Gruop te Company 3240 Mobile 010 555 1234 rasire 2 Point to Make Call from the displayed popup menu Then select a phone number from the displayed sub menu SAMSUNG Electronics Co Ltd
19. List section is located to the right of the Chatting window A list of your buddies participating in the conference and their avatars are displayed in it Your avatar is displayed in the My Avatar section at the bottom right of the Chatting window 3 Chat 3238 ne amp 3236 Nick says Hello Kim Be seus Hi The Chat Buddy List displays the information for the buddies participating in the conference and their conference status In a buddy entry the avatar set by the buddy is displayed on the left and his chat name is displayed to the right above his avatar The phone file transfer and whiteboard statuses of the buddy are displayed as icons below his chat name And if you move your cursor over his chat name his user ID extension number messenger status and phone status are displayed as a tooltip You can hide the Chat Buddy List using the Hide Chat Buddy List button You can display it again using the Show Chat Buddy List button ori SAMSUNG Electronics Co Ltd 121 Enterprise IP Solutions OfficeServ l Chatting To send a message to your chat buddy enter the text you want to send in the Text input field and press the Enter key or click the Send button If there is no buddy to receive your message the Send button is disabled Even if you press the Enter key you cannot send the message 3 Chat 3238 Mm EG i 3236 Nick says Hello Kim e238 seus Hi Last me
20. Total Contact Ahn Ahn 010 555 1234 4033 Kim kim 010 555 5678 4032 Lee Sting 010 555 0123 4036 amp Applicable contact J Outhook Z Click the Enterprise IP Solutions OfficeServ Reload B Total Ann Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 B Marketing Ahn Audrey 010 555 1234 4033 B Applicable contact Lee Sting 010 555 0123 4036 Go PE rm button to actually copy the contacts from Microsoft Outlook to the OfficeServ Communicator When performed normally a progress bar is displayed at the bottom of the screen and the progression is displayed as shown in the figure When the importing operation is finished you will be prompted with a message box Pt contacts applied SAMSUNG Electronics Co Ltd 67 L TT 7 Ss Enterprise IP Solution Exporting Contacts to Microsoft Outlook 1 Inthe Phonebook screen click the O button A The Synchronize Contacts window is displayed FA PhoneBook Sync Outlook Outlook Reload Reload amp Total Contact B Total amp Applicable contact Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 amp Marketing Ahn Audrey 010 555 1234 4033 amp Applicable contact Z Select the contacts to export to Microsoft Outlook FA PhoneBook Sync Outlook Outlook Reload Reload amp Total Contact amp Total amp Applicable contact Ahn Audrey 010 555 123
21. call by clicking the End butto COMMHJHICATOF Ez a 3256 21 Feb 2009 PM 3 02 en ia CC EF Relative information E Recent Calllog Answering a Call from the Received Call Notification Screen e When the OfficeServ Communicator screen is hidden the Received Call Notification screen is displayed to notify you that there is a call just received 1 e When acall is received the Received Call Notification screen is displayed A Calling Message Call from Accept 2 If the number of the caller is registered in the phonebook two bars are displayed at the bottom of the main screen These can be clicked to view the information on the opposite party the Opposite Party Information screen and the recent call history to and from that number the Recent Call History screen 3 Click Bii i to answer the call i e to connect to the opposite party 43 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ E Relative information Sting Kim Seer EMAIL WEB AD E Recent Calllog Date Call duration Tela 2009 02 26 03 51 33 2009 02 26 0343 11 2009 02 26 O39 4a 47 2009 02 26 OS 46 52 2009 02 25 133 49 2009 02 25 Eb st SE 2009 02 25 193149 Xi Ss HH 7 Opposite Party Information Screen o gt The Opposite Party Information screen displays by default the name email address and ohone number etc of the opposite party registered in the phonebook The Op
22. click the Make Call button To delete a message from the Message List select it and click the Delete button Callback Status By selecting Callback Status from the Call Control menu you can check the callback requests you made to other stations This menu item is available only if you made a Callback request to at least a different station The Callback window displayed shows a list of the stations to which you made a callback request om Call Back Call Back Set On To delete a Callback request from the list select it and click the Delete button Conference When there is a call conn enter the phone number of a member that will participate in the conference button If he answers the call the lt Call Display gt screen is changed as shown in the figure below and click the Conference SAMSUNG Electronics Co Ltd 152 Enterprise IP Solutions OfficeServ Unknown Connected Unknown Connected Click the Conference button again The main screen changes to Conference Call mode The figure below shows the status of stations 3008 the master of conference 3017 and 3010 when participating in a conference Unknown Conference Unknown Conference Conference Call Connected Recent Calllog You can add other users in the same way while holding the conference Ifa member shown in the call list participated but is not participating in the conference his call status is set to Hold
23. e Background Image e Phonebook Image e Screensaver SAMSUNG Electronics Co Ltd 154 Enterprise IP Solutions CO FICS FV e Ringtone Management Background Image Tab The lt Background Image gt tab displays a list of the background images saved in the computer and phone Folder Location search Click the Browse button The Browse for Folder window is displayed for you to change the currently specified default folder for the background image Browse for Folder SU8 SHG AAle E Samsung OfficeServ Commur A gt Binaries B i gt Config C Contents C DE Log 4 PhoneData 9 Icon 9 Photo 9 Ringtone Wallpaper oth Darma iiil E wt Select a folder other than the current default folder and click OK The default folder is changed to the selected folder The selected folder will be used as the default folder until you change it again If you click the Cancel button the Browse for Folder window is closed and the current default folder does not change Loading a List Click the Load List button S to load a list of background images saved in the phone The summarized information on the loaded images is displayed using a popup window for about three seconds and it is displayed in the Phone pane list SAMSUNG Electronics Co Ltd 155 Enterprise IP Solutions OfficeServ The summary consists of the following three pieces of information Total numb
24. group Delete Deletes the selected buddy a Selecting Multiple Buddies and the Related Context Menu x You can select multiple buddies by holding down the Ctrl key and selecting them x If more than one buddy is selected only the Make Call Chat Send Message and Delete menu items are available SAMSUNG Electronics Co Ltd 109 rsr Enterprise IP Solutions erase m OY K j OfficeServ Recent Buddies Tab Displays a list of the users with whom you have chatted or have had a conference The Recent List displays the userswith whom you have chatted or have had a conference recently You cannot change or delete the listed entries E Buddylist 3236 Nick amp mn m E Recent t O 323 Online O 3240 Offline ori SAMSUNG Electronics Co Ltd 110 Enterprise IP Solutions OfficeServ Favorite Group 1and Favorite Group 2 Tabs You can register a group displayed in the All tab that you use frequently as Favorite Group 1 or Favorite Group 2 Each of the Favorite Group 1 and Favorite Group 2 tabs displays a list of the users that belong to the corresponding group Ey Buddylist 3236 Nick am E B Favor O 3238 Online O 3229 Offline or Mars SAMSUNG Electronics Co Ltd 111 Enterprise IP Solutions CO FICS Managing Your Buddies You can register the users you contact frequently to a group in the OfficeServ Communicator Buddy List Viewing Your Buddies
25. in their screens You cannot chat or have a conference with them SAMSUNG Electronics Co Ltd 104 Enterprise IP Solutions OfficeServ Selecting a Tab The main screen contains four tabs used to display all buddies recent buddies buddies that belong to Favorite Group1 and buddies that belong to Favorite Group 2 Select the tab that contains a list of the buddies you want to view Ey Buddylist 3236 Nick amp fm amp Ea etc of Ea OfficeServ LAB 0 2 Add Group Add Buddy Delete Delete All SAMSUNG Electronics Co Ltd 105 Enterprise IP Solutions OfficeServ l Content of the Tabs The main screen contains the following four tabs All Tab Displays all of your buddies you registered to chat with Initially only groups are displayed in the tab If you click a group the buddies that belong to it are displayed as shown in the figure below E Buddylist mg 3236 Nick xm mB BH etc 02 O 32237 Offline V O 3240 Offline E officesery LAB 0 2 U O 3238 Offline 3239 Offline Add Group Add Buddy Delete Delete All Each user you registered to chat with is displayed as offline until you receive an acceptance from him In the All tab select and right click on a group or user A context menu displayed This context menu contains different menu items depending on whether the selected entry is a group or user When a group is selected the context menu contains the menu items as
26. making an announcement Callback If you have made a call toa station that is busy or does not answer you can request a callback call Select Callback from the Call Control menu If the station that has received your callback request returns to the status where it can make a call it makes a call to your station You can view the callback requests you have made in the Callback Status list Leave Message If you have made a call toa station that is busy or does not answer you can leave a message Select Leave Message from the Call Control menu OHVA Urgent Announcement If you want to make a voice announcement to a station while it is talking on a call select OHVA from the Call Control menu The station that is talking on a call can then receive the OHVA on another call that is waiting a2 Station in DND Mode The station for which the DND function is enabled cannot receive an OHVA SAMSUNG Electronics Co Ltd 151 Enterprise IP Solutions OfficeServ Message List By selecting Message List from the Call Control menu you can check whether other stations have left a message while your station was busy or did not answer This menu item is available only if at least one different station left a message The extension numbers of the stations that left a message are displayed in the Message List AO Station Message Message Left By To make a callback call to a station in the Message List select it and
27. on the OfficeServ Communicator such as the version and IP oj address a Logout Logs out of the OfficeServ Communicator of Exit Exits the OfficeServ Communicator ol S 7 SAMSUNG Electronics Co Ltd 24 Enterprise IP Solutions oo OfficeServ Configuring the OfficeServ Communicator Options General Tab In the General tab the general options needed to use the OfficeServ Communicator can be configured 1 e Click the Configuration icon t Setting Option t Normal Wi Run on Windows StartUp Wi Run auto login Notify W Absent call Pops Ed Incoming call Pops Wi view Message upon recipt Call option Fj Incoming Call main Pops Wi Beep On Ringing setting er in the OfficeServ Communicator initial screen o 2 OF Ea Main 0 W Login failed server auto retry login ode Full version w UserDefine 1 lear J ear ly UserDefine 3 Clear er ly Userbefine 2 Wi Use Notify sound UserDefine 4 i Friend login Pops A Program Language fl Main minimize at drop call Language English wt Wi Call Connect Memo Screen Pops Cancel 2 Select the General tab in the Configuration screen Notificati on OfficeServ Communicator Run when the computer starts Beeps when a call or message is received Open the Memo window when a call is connected Reconnect automatically if the OfficeServ Communicator fails to login to the server N
28. shown in the figure below E Buddylist a 3236 Nick a fm amp etc 0 2 V O 3237 offline 3240 Offline EH otficeserv LAB 0 2 CA Add Group Offline CA Add Buddy Offline Rename Favorite Group b Delete Add Group Add Buddy Delete Delete All SAMSUNG Electronics Co Ltd 106 Enterprise IP Solutions OfficeServ Add Group Adds a new group to the Buddy List Add Buddy Registers a buddy to the selected group For more information refer to the Managing Buddies section Rename Group Changes the name of the selected group Set as Favorite Group Sets the selected as Favorite Group 1 or Favorite Group 2 You can view a list of the buddies that belong to the group that is set as Favorite Group 1 or Favorite Group 2 in the Favorite Group 1 or Favorite Group 2 tab Delete Deletes the selected group If it contains a buddy you will be prompted to confirm the deletion SAMSUNG Electronics Co Ltd 107 Enterprise IP Solutions OfficeServ When a user is selected the context menu contains the menu items as shown in the figure below E Buddylist 3236 Nick amp Bm amp B etc 1 2 U O 23237 Offline E proie EUSE H officese call UO iP Chat Offline CA ie Send Mail Offline f Send Message Move Groups Delete Add Group Add Buddy Delete Delete All Details Displays the detailed information for the selected use
29. the Send status means that the file is being sent and the Done status means that the sending of the file has completed To delete a file from the list of the Send Files window click the Delete button ad To delete all files from the SAMSUNG Electronics Co Ltd 129 Enterprise IP Solutions OfficeServ list of the Send Files window click Reset 8 Sending Files If the files you want to send are listed in the list of the Send Files window click the Start Sending button Once sending has started you can no longer add or delete files To cancel sending the files click the Cancel button File Send File name Status Fath wait ComMDocumen Wait ComDocumen Folder 0 Total Size 34kb otatus Transfer Rate 0 00kb Elapsed Time 00 00 Remain Time 00 00 Auto close after file er completed SAMSUNG Electronics Co Ltd 130 Enterprise IP Solutions OfficeServ l Receiving Files When your buddy has started sending files a message asking you whether to receive the files your buddy sent is displayed in the Chat Conversations box 2 Chat 3715 WEP ot n Sie o If you click the Accept link in the message displayed in the Chat Conversations box the Receive Files window is displayed ie File Recieve Fie mame Samsung OfficeSery Ce File Folder Bs Save Folder temo Hec otal SAMSUNG Electronics Co Ltd 131 Enterprise IP Solutions OfficeServ In contras
30. the call charges corresponding to the call duration are displayed during a call Saves Caller Identification CID as follows Checked Saves the CID for all calls Unchecked Saves the CID for missed calls When checked trunk calls are automatically answered Select the Dial mode Select either Batch mode or Sequential mode Batch mode A call is made when you first enter a phone number and click the Call button If you enter a wrong number you can delete it and enter the correct number again Sequential mode A call is made immediately as a phone number is entered If a wrong number is entered the End button has to be clicked to disconnect the call and enter the correct number again Set the desired Answer mode of the OfficeServ Communicator to be used when a call is received Ringing The phone rings when a call is received Auto Answer When a call is received it is connected automatically Announcement Answer When a call is received the speaker turns itself on so that the voice of the caller can be heard At this time the listener s voice is not heard by the caller If the receiver or the Speaker button is pressed the caller is connected to the listener and they can speak This function is available only in an OfficeServ Communicator set as a director secretary Set the Director Answer mode of the OfficeServ Communicator Set the phone name of the OfficeServ Communicator Set the way that
31. trunk call this existing trunk call is held automatically Show the call When checked if a specific period time is passed when you are talking on a duration trunk call the call duration is displayed automatically automatically Show the name of When checked if you make a call using a system speed dial the name of the speed dial used the speed dial is displayed Auto Wait When checked if another trunk call is received while you are talking on a trunk call the OfficeServ Communicator automatically makes that call wait without playing the busy tone to the person who made it Enter the AME When checked you have to enter the password to change the Announce password MEssage AME status SAMSUNG Electronics Co Ltd 27 Do not display Caller Identification CID Reconnect stations to the announcement automatically Show call charges Save Caller Identification CID for all calls Auto answer trunk calls Actions Dial Mode Normal Answer Mode Director Answer Mode Phone name CID Display Method Station Number Display Method SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ When checked the function which displays the caller identification when a call is received is disabled When checked if a station which is talking enters the standby status during an announcement it is connected automatically so that it can hear the announcement When checked
32. want to set for this virtual directory Allow the following W Read W Run scripts such as ASF Execute such as ISAPI applications or CGI write Browse Click Next to complete the wizard 6 Click Next Click Finish to complete the wizard SAMSUNG Electronics Co Ltd 175 Virtual Directory Creation Wizard You have successfully completed the Virtual Directory Creation Wizard Click Finish to continue Enterprise IP Solutions OfficeServ 7 In the Internet Information Services window select the OSCUpdate folder and click the Properties icon In the OSCUpdate Properties window select the HTTP Header tab OSCUpdate Properties Virtual Director Documents Director Security HTTP Headers Custom Errors ASP NET Enable Content Expiration Content should Expire Immediately Expire atter Days Expire or 0094 38122 3952 aa m 71 00 00 Custom HTTP Headers 4 Powered By ASP NET Add Edit Remove Content A ating Ratings help identify to your users what type of content your site provides Edit Ratings MIME Map p To configure additional MIME types the Web F Semice sends to browsers in the HTTP Header click File Types Apply 8 Click MIME Types and register file extensions File Type Associated extension EAE Content type MIME SAMSUNG Electronics Co Ltd 176 Enterprise IP Solutions OfficeServ 9 Click OK to finish regist
33. window where you can specify the location to save the current page to is displayed If you select a folder the current page is saved in it as a JPG or html file e Open Memo Window Displays the Memo window to add a memo to the page You can add a memo to each page The memo is saved together when saving the page e Share Screen Refreshes and shares the specified program screen automatically in accordance with the set refresh period e Share File A dialog where you can select a file is displayed If you select a file the program is run Then it refreshes and shares the screen automatically in accordance with the set refresh period If a program that is the same kind of the selected file is already running or you close the program being shared the sharing function quits e Refresh Period Sets the interval with which the screen is refreshed while screen sharing or file sharing 1s running The refresh period can be set to either one second or three seconds SAMSUNG Electronics Co Ltd 136 Drawing Toolbar Enterprise IP Solutions The Drawing toolbar is located at the bottom left of the whiteboard The Drawing toolbar contains the drawing tools with which you can draw a figure share the screen and manage pages etc Whiteboard De GHe8 Ilo HOOD l Button Name Straight line gt Free curve Arrow IL Rectangle Ellipse Dl Q Round Rectangle a O Erase EN e y ar ws S
34. you click the Close button the Buddy Registration Notification window will be displayed again for that user when you log in to the server next time SAMSUNG Electronics Co Ltd 115 Enterprise IP Solutions CO FCS Deleting a Buddy To delete a buddy from your Buddy List select and right click on that buddy entry in the list and click Delete from the displayed menu Ey Buddylist i 3236 Nick amp Bh m E etc w2 YO FE proie A 32 ea Offline E officese chat t O 3 fea Send Mail Online t amp 3 j Send Message Offline Move Group b Delete 4dd Group Add Buddy Delete Delete All You will be prompted to confirm the deletion Click the OK button in the Deletion Confirmation message box The selected buddy is then removed from the All tab list If the selected buddy is contained in Favorite Group 1 or Favorite Group 2 he is also removed from the respective Favorite Group list However he is still displayed in the list of the Recent Buddies tab SAMSUNG Electronics Co Ltd 116 Enterprise IP Solutions co o VAr J OfficeServ Chatting You can chat with a buddy by selecting him in the Buddy List and clicking the Chat button or menu The Chatting window is displayed so that you can chat with him l Structure of the Chatting window The structure of the Chatting window is described below 3 Chat 3238 5 B The Chatting window consists of four sections e
35. your station Redial Continuously If you select Redial Continuously from the Call menu a call is continuously made to the most recent number you dialed until the opposite party receives it or you click the Stop button 147 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ To make a call again before the time limit expires click the Redial button If the opposite party is a station subscriber the Redial Continuously function stops automatically when connected If the opposite party is an external subscriber you must click the Stop button to stop the Redial Continuously function when connected Forward to Another Station When a call is received you can forward it to another station without answering it by selecting Forward to Other Station from the Call Control menu If you select Forward to Other Station from the Call Control menu the Forward to Other Station window is displayed Redirect Enter the number to which you want to forward the call and click the Make Call button The call will be forwarded to the specified number Pickup Station Call You can pick up a call that is ringing on another station If you select Pickup Station Call from the Call Control menu the Pickup Station Call window is displayed Pick Up Enter the extension number whose call you want to pick up and click the Make Call button Pickup Group Call You can pick up a call that is ringing on
36. 234 5678 Oe 031 1254 56 76 EA 082 031 1234 5678 Oa TO 1O Apply Shortcut Keys Save Registers the specified shortcut key Delete Deletes the specified shortcut key Use shortcut keys Sets whether or not to use the registered shortcut keys SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ DDE In the DDE tab you can configure the DDE program Setting 1 e Click the Configuration icon in the OfficeServ Communicator initial screen A Select the DDE tab in the Configuration screen tT Setting Enable DDE Search Contry Code Wi For Incoming sing Caller s ID Area Code Wf For Incoming Using OHS GoldMine ID GoldMine PASS DDE Program Path Cancel When Using Sets whether to use station lines when using DDE ea Sets whether to use external lines when using DDE Search for Sets the item to search for DDE Settings Enter the country code to use in DDE Enter the local code to use in DDE GoldMine ID Enter the GoldMine ID GoldMine Password Enter the GoldMine password DDE Programs Sets the paths of the DDE programs SAMSUNG Electronics Co Ltd 37 Enterprise IP Solutions OfficeServ Making A Call Before Making a Call This section describes the functions used for making calls For information on each function refer to each function description section Making an Intercom Call Functions Making an External call Bu
37. 26 09 57 0E 2009 02 26 09 5555 2009 02 26 09 53 06 009 02 26 09 51 33 2009 02 26 09 43 11 2009 02 26 09 he 47 2003 02 26 OF 46 52 2003 02 25 19 43 36 009 02 26 152556 2009 02 26 15 25 15 2005 02 26 192513 00 0g 1 Mict to meet you Audrey Hello 3236 Hello 3236 H L TT 7 S 75 Enterprise IP Solutions OfficeServ Call History You can view the call history of the OfficeServ Communicator using the Call History menu l Recent Call List 1 o Inthe Information Management Box window click Recent Call List under the Call History menu WA A list of recent dialed and received calls is displayed t5 Information Box et a none All Calls Unknown asdf ast sting Kim ating Kim ating Kim ating Kim sting Kim sting Kim ating Kim Kim Sting Unknown Unknown oo af ooe af Unknown Phone Number Connect Time 2009 02 26 11 1754 2009 02 26 10 574 2009 02 26 10 05 50 2009 02 26 10 05 09 2009 02 26 10 01 32 2009 02 26 10 01 09 2009 02 26 10 00 17 2009 02 26 09 57 06 2009 02 26 09 55 55 2009 02 26 09 53 06 2009 02 26 09 51 33 2009 02 26 09 49 11 2009 02 26 09 48 47 2009 02 26 09 46 52 2009 02 25 19 43 36 Call Duration 00 45 36 00 00 15 00 00 15 OO j 11 00 00 07 00 00 11 To make a call to the user of the selected history entry use the Make Call button To send a message to the user of the selected history entry use the Send Message button
38. 4 4033 Kim Bobby 010 555 5678 4032 B Marketing Ahn Audrey 010 555 1234 4033 amp Applicable contact 3 To export the selected contacts click the EE button To export all contacts click the ana button When performing normally the selected all contacts are displayed in the list of the Outlook pane SAMSUNG Electronics Co Ltd 68 H L TT 7 Ss Enterprise IP Solutions OfficeServ FA PhoneBook Sync Outlook Outlook Reload Reload amp Total Contact amp Total amp Applicable contact Ahn Audrey 010 555 1234 4033 Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 Kim Bobby 010 555 5678 4032 Marketing Ahn Audrey 010 555 1234 4033 amp Applicable contact 4 Click the prompted with a message box asking you to confirm the access to the contacts of Microsoft Outlook button to export the contacts to Microsoft Outlook actually You can be as shown in the figure below In this case you have to check the Allow access for checkbox and specify a period and click Yes Microsoft Office Outlook 4 program is trying to access e mail addresses you have stored in Outlook Do vou want to allow this IF this is unexpected it may be a virus and you should choose Wo dllow access For Ves 5 When the contacts are exported to Microsoft Outlook successfully you will be prompted with a message box as shown in the figure below Outlo
39. 62 Enterprise IP Solutions OfficeServ Making a Call Using the Detailed Information Window 1 Inthe Phonebook screen double click on the contact that needs to be called The Detailed Information window is displayed E Detail Information Company Cancel button next to the phone number that needs to be called SAMSUNG Electronics Co Ltd 63 Enterprise IP Solutions Finding a Contact In the Phonebook screen you can search the phonebook for a contact using a name or phone numberas the search key 1 e Inthe Phonebook screen select the search key fA To search the phonebook using name as the search key select Name from the Search Key combo box Then enter a part or the whole of the name to find into the input box next to it For example to find the contact of the person named Francis Bacon enter only his first name Francis F5 Information Box al cn p Home 1 Home 2 Company Mobile Extension Ann Audrey OSs lso kim sting FE Add aroup Add Delete Item Delete Group 3 After entering the name to find click the 2 button or press the Enter key without leaving the input box All matched contacts are listed in the Phonebook screen SAMSUNG Electronics Co Ltd 64 Enterprise IP Solutions OfficeServ Synchronizing Contacts You can synchronize the contacts contained in the phonebook of your OfficeServ Communicator with an external program such as Microsoft Ou
40. 89 106 0SCUpdate Samsung OfficeServ Communicator Patch_ 1004_20090225_Site exe Trusted sites 2 Enter the URL parameter value in the Address box to check whether the update file can be downloaded 3 If the File Download window is displayed click Save to check whether the update file can be downloaded and saved normally File Download Security Warning Do you want to ruin or save this file Name Communicator Patch V i004 20090225 Site exe Type Application 6 25 MB From localhost Run Save Cancel While files from the Internet can be useful this file type can potentially harm your computer If You do not trust the source do not run or save this software What s the risk 1 7 Configuring the OSCAutoUpdate Environment After installing the OSC if the update server is changed or you need to change the file download location edit the OSCAuto Update ini file manually in the Config folder under the OSC installation folder OSCVersionInfo txt Notepad OX ki File Edit Format view Help T versioaninta wersion 1 0 0 3 2 URL http 7165 213 89 106 o0scupdate samsung officesery Communicator Patch_vl004_20090225_Site exe oown oadFi lernfo ascversionintorF lePpath Cc Tempss oscversioninto txt OsCSetupFi lePath Ci Temp oscsetup exe SAMSUNG Electronics Co Ltd 178 Enterprise IP Solutions OfficeServ 2 Installation 2 1 Running the Setup File Run the OSC se
41. AI terminal for the line is selected in the SCM v2 system gt f OAI Terminal is not selected select it and restart the OfficeServ Link gt When the OAI item is displayed as 1 the OfficeServ Link can be connected 3 Check whether the Port Status item is displayed as o gt Check the status of the phone that has the number gt When the Port Status item is displayed as 1 the OfficeServ Link can be connected Q7 When logging in to the system in Softphone mode a connection error message is displayed on the main screen A7 When the softphone connection information is set incorrectly or the system does not operate you cannot log in to the system Check the following items 1 Check whether the system IP address and system port are set correctly in the Connection tab of the Configuration screen 2 Check the network connection status 3 Consult your system administrator about the error message displayed on the main screen Q8 When logging in to the system in UC Phone mode the message Connecting UC Phone is displayed on the main screen A8 If the message continues to be displayed for more than 30 seconds select the Logout or exit menu to cancel the login and then check the following items 1 Check the UC phone operation status If the UC phone is set to busy you cannot log in to the system and the a related warning window is displayed Jf 2 When logging to the system while the UC
42. AMSUNG Electronics Co Ltd ea Memo Bg Screen sharing File sharing Refresh Function Draws a straight line in the currently set line color Draws a curve in the currently set line color Draws an arrow in the currently set line color Draws a rectangle in the currently set line color The left button is used to draw a rectangle without filling the inside The right button is used to draw a rectangle and then fill the inside with the fill color Draws an ellipse in the currently set line color The left button is used to draw an ellipse without filling the inside The right button is used to draw an ellipse and then fill the inside with the fill color Draws a round rectangle in the currently set line color The left button is used to draw a round rectangle without filling the inside The right button is used to draw a round rectangle and then fill the inside with the fill color Enters text with the currently set line settings Erases objects added to the whiteboard 137 Enterprise IP Solutions OfficeServ Line Sets the line thickness Thickness Share Shares the specified image file Image File oa Share Shares the entire desktop Desktop Share Shares the screen of the specified program If you click this Program button the Find Program Screen tool 2h is displayed If Screen you select a program using this tool the current screen of ti Manually the selected program is sent to all users who are us
43. AMSUNG Electronics Co Ltd 80 Enterprise IP Solutions OfficeServ Sent Messages 1 e Inthe Information Management Box window click Send Messages under the Messages menu Z A list of the sent messages is displayed H Information Box Name Phone Number 2 i Ann Audrey AMIE R025 2a S Nict to meet vou Audrey mf Unknown 2009 02 26 15 2513 Hello 3236 sent Message k Delete Delete All 4 To make acall to a person from a message was sent previously select it and click the Make Call button To send a new message to a person to whom a message was sent previously select it and click the Send Message button To delete a message select it and click the Delete button To delete all the sent messages click the Delete All button SAMSUNG Electronics Co Ltd 81 Enterprise IP Solutions OfficeServ Sentence Box I e View Details window for a message you can save a message to the Sentence Box by clicking the Save to Sentence Box button amp Detail view Ta Mict bo meet you Audrey Delete 2 Inthe Information Management Box window click Sentence Box under the Messages menu A list of the stored sentences is displayed FA Information Box Hict to meet vou Audrey SAMSUNG Electronics Co Ltd 82 Enterprise IP Solutions Offices 3 Double click an entry to view it in the View Details window for a sentence Detail view Mic
44. B Total Ahn Audrey 010 555 1234 4033 Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 Kim Bobby 010 555 5678 4032 amp Marketing Ahn Audrey 010 555 1234 4033 amp Applicable contact 6 Click the Export button i Export f or Save button is displayed The Export Contacts window re Export Phonebook Se h Export Type EXCEL a Export 7 Specify the name and type of file to which the contacts are to be exported Save As i Amy Music 2 my Pictures biy Recent soL Server Management Studio Express Documents 9 V3Files B visual Studio 2005 Desktop My Documents ys My Computer Save astype Excel Filef XLS v E My Hetwork 8 Click the Export button Export Y SAMSUNG Electronics Co Ltd 71 H L TT 7 5 Enterprise IP Solutions Cc e NAK Of i iC oeryV Fr Export Phonebook Ost Filename ComDocuments anc Find Export Type EXCEL ea Export Importing Contacts from an Excel MDB File 1 Inthe Phonebook screen click the J button 2 Select the Import tab in the Synchronize Contacts screen H PhoneBook Sync Import Import Import Reload Total Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 B Marketing B Applicable contact Import OO PFE m J Select a file and click the Import button o omot in the Import Contacts window SAMSUNG Electronics Co Ltd
45. C Enter the IP address of the UC phone VCS Enter the IP address of the OfficeServ VCS server QF Messenger The ID to be used when logging in to the OfficeServ Messenger server sd Password The password to be used when logging in to the OfficeServ Messenger J server Server IP Address Enter the IP address of the OfficeServ Messenger server Server Port Enter the number of the OfficeServ Messenger server port The default is set to 5070 Local Port Enter the number of the local port through which data is to be received from the OfficeServ Messenger server The default is set to 5070 SAMSUNG Electronics Co Ltd 32 Audio Tab Enterprise IP Solutions OfficeServ In the Audio tab you can configure the devices to use on the PC where your OfficeServ Communicator is installed and set the various sound volumes 1 e Click the Configuration icon 2 Select the Audio tab in the Configuration screen Q t Setting a Yoice Setting Setting in the OfficeServ Communicator initial screen o el OF a Yolume Setting Ring Vol 7 Logitech Mic Communicate STH Speaker wol Cd asciuta Gain Control amp Yoice Setting Noise Supression Mic Vol Tone ol Low ly Echo Cancellation on Cancel Audio Devices Audio Characteristics Volume Control SAMSUNG Electronics Co Ltd Speaker Microphone Reduce microphone noises R
46. In the Connection tab you can configure the various environmental settings related to connecting your OfficeServ Communicator to a server 1 e Click the Configuration icon 2 Select the Connection tab in the Configuration screen lt Softphone gt f Setting Login Info lt Deskphone gt Setting Login Info Item H Device Station ID Password System IP System Port Device Device ID Password Link IP Link Port a000 127 0 0 1 egaa S000 127 0 0 1 egg SAMSUNG Electronics Co Ltd 2 Messenger 10 Password Server IP server Port Local Fort Update Server IP 5 Messenger ID Password server IP server Fort Local Fort Update Server IP in the OfficeServ Communicator initial screen samsungsuode osm com 127 0 0 1 sari oO Apply samsungsooo oasm com 1270 01 5070 5070 Apply Description 31 Enterprise IP Solutions OfficeServ Phone The station ID to be used by the OfficeServ Communicator oao The password corresponding to the station ID of the OfficeServ Communicator Enter the IP address of the OfficeServ Link server Link Port Enter the number of the OfficeServ Link server port The default is 6000 Enter the IP address of the OfficeServ Link server System Port Enter the number of the OfficeServ Link server port The default is 6000 Enter the IP address of the local P
47. Information Box gt lt we Name Home 1 Home 2 Company Mobilel Extension Ahn Audrey 3238 Kim Sting 3227 ris P Add Group Add Delete Item Delete Group SAMSUNG Electronics Co Ltd 56 Enterprise IP Solutions OfficeServ l Adding a Contact You can add a contact to the phonebook You can register the home phone cell phone or office phone numbers for a contact You can also register the personal information suchas fax number email address and company name etc 1 e Inthe Phonebook screen click the button 2 Enter the information on the user whose contact you want to add l w hema Find Fic Homel Homez Mobile 1 Mobile Company 1 Extension E mail 1 Fax HomePage Company F Information Box nev Name Home 1 Home 2 Company Mobilel Extension Ahn Audrey 3238 Kim Sting 3227 L TT 7 Ss i Add Group Add Delete Item Delete Group SAMSUNG Electronics Co Ltd 57 Enterprise IP Solutions OfficeServ l Adding a Contact Group You can create a contact group where you can add contacts later 1 e Click the Ada Group button ef Add Group Input add group name Cancel a Enter the name of the new contact group to add 3 Click the button to add the new contact group to the phonebook SAMSUNG Electronics Co Ltd 58 Enterprise IP Solutions m e we fiK J Cir 1 IE VJ af wes i VW Deleting a Contact Grou
48. OfficeServ Image Convering you click the Convert Image button the Convert Image window is displayed C Image Convert fal Source Image 5 Target Image Ahi ie ee aoe PRs EGP ta PR i Option Fitto on screen ae R wat m Fit to max size i Ese Converting Fit to min size Be Folder C Documents and Settings Cla Bien Save Image Close Setting the Conversion Option There are the following three conversion options e Fitto Screen e Fitto Largest e Fitto Smallest Converting an Image c er ect Converting The selected After selecting the conversion option click the Convert button image is converted in accordance with the selected conversion option SAMSUNG Electronics Co Ltd 157 Enterprise IP Solutions OfficeServ C Image Convert fal Source Image 5 Target Image CORR ratings PREM gepting Option z Fitto on screen a RA m Ye Fit to max size i Converting Fitto min size Be Folder C Documents and Settings Cla Bien save Image Close Specifying the Saving Folder To specify the folder where you want to save the converted image click the Browse button to the Folder Location field Saving the Converted Image To save the converted image click the Save Converted Image button The Save As window is displayed Enter a file name and click the Save button The converted image is saved as the specified file SAMSUNG Electronics
49. OfficeServ Communicator hereinafter OSC supports Windows XP SP2 or later by default To run the OSC setup program you need to check your operating system is Windows XP SP2 or later XP SP3 In Windows Server 2003 Windows Vista and Windows Vista SP1 some operations are restricted AJA AAE Microsoft Windows xF Microsoft Windows P Professional Professional Version 200z Version 2002 Service Pack 2 Service Pack 3 1 2 Installing the Web Cam Driver To make a video call using the video call function of the OSC acamera must have been installed in your Windows operating system If you install the camera driver while the OSC is running an error will occur Install acamera after exiting the OSC Make sure to use it after checking whether it operates normally 1 3 Checking Whether the UC Phone Is Running Normally In Windows XP SP2 or later network functions may be restricted by a firewall function or an antivirus program Before installing the OSC click Start gt Run Run cmd exe and perform ping lt phone s IP address gt to check whether the UC phone is running and the network connection is normal C gt ping 165 213 176 683 H T Pinging 165 213 176 863 with 32 bytes of data eply from 165 215 176 563 bytes s2 time Ims TTL 64 eply from 165 213 43 bytes 32 time Ime TTL 64 E eply from 165 213 03 byt time Ime TTL 64 eply from 165 213 176 643 bytes 32 time ilme TTL 64 ing statistics
50. Sees CANN O y a E A A R 75 CUP O a E E E E E E E S 76 DBS T E E E EEA E A EEEE AA A A A E AE A EE A 78 DES cl E E E E E A A E O ee ee E 84 Viewino Recording S eee ee ene a a a 86 VoD P sh Service canes cep aA ANNEE EAE EE E E E EEEE 87 Senedi o eT EE E E ee ee eee E E E E E EE 91 l IM PS 98 Starting the WESSON OCT opaseszsssnsvscaseeasenadenzovsiinnsesacosesasiuaiandsaeduteadaudouesuaeseieosaesudaaeudeaeausatenoupebieaneedbdedusstuedouseideueustbiveoesioiee 98 Managing Your Buddies cccessssssssssesssssesssssessessessesssssessessesscssessessessessensesseasesceasceeeesessessessessesaessessesaesseeaesaesaesaeeaeeaes 112 aY an T e E E E E ec eect EN E EA E E A E E A E E EN E E ere 117 A TNS WY 1S eco a siete spen RE neue veers vend E 125 Sending and Receiving PIN CS osissa a a EEEE EEE EE EEE EEN 128 W DEDO a E E E E AAE E E E E SE 135 CALL CONTROL INTEROPERATING WITH THE OFFICESERV LINK 145 CaL Ono eN el E e A R E A AE A E ny nr rer oman 145 l UC PHONE MODE FUNCTIONS 154 Sending Phone Conten boaa NNE ER 154 MATING A E E E A O A E N vat ae EE T E I AT E nest E E AAE A 154 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office l TROUBLESHOOTING 162 When Logging in to a Server from the OfficeServ Communicator s sssessssssesesessssesesresesesesresesesesresesesesresesesese 162 When Operating the OfficeServ Communicator s s sssessesesessesesesesresestsesteresesesssresesesrsresestesesesesresesesesreseseseseeseses
51. Sharing You can share a specified program screen with other members using the screen sharing function Ifyou click the Share Screen button the Find Program Screen tool h with which you can specify a program screen to share is displayed Whiteboard fs File Sharing Whiteboard Ca File Sharing Retresh 9 Ri gt m G O T a Ill EE id te WW If you drag the changed cursor to a program screen the area to be shared is displayed with a red rectangle SAMSUNG Electronics Co Ltd 143 Enterprise IP Solutions OfficeServ k myiasis basy Paisi kpc oor com koe oer hp oom kom oer pcan ater wc pA mT Frere re E SRR TUS SPSS m See Fer Help cib Halip Topka oni the Hap Mara When the area you want to share is selected release the mouse button The drawing toolbar and page bar are hidden and the selected area is displayed in the drawing canvas shown in full mode If there is a change made to the specified program screen it is updated to the whiteboard automatically in accordance with the screen refresh period The refresh period can be set to either one second or three seconds Whetrboowd ry Me tee prepl irr Waboher List While the Screen Sharing function is being performed you cannot use any drawing tool If you click the Share Screen button again the automated sharing of the program screen ends SAMSUNG Electronics Co Ltd 144 Enterprise
52. Solutions OfficeServ l 2 3 Setting User Information In the User Information screen enter your name and company name and click Next Samsung OfficeSery Communicator InstallShield Wizard Customer Information Please enter your information Please enter your name and the name of the company for which wou work User Mame Company Marre sec netallShield 2 4 Selecting the Language to Use Select English and click Next Samsung OfficeSery Communicator InstallShield Wizard Setup Type Select the setup type that best suits your needs Select from the options belows English Korean InstallShield SAMSUNG Electronics Co Ltd 180 Enterprise IP Solutions CO iS 2 5 Setting the PBX System Type In the Installation Type screen select OfficeServ 7000 Series and click Next Samsung OfficeSery Communicator InstallShield Wizard Setup Type Select the setup type that best suits your needs Select from the options below SCM Domestic OfficeSery 7000 Series Install hield i 2 6 Setting the OSC Operation Mode In the Installation Type screen select Professional and click Next Samsung OfficeSery Communicator InstallShield Wizard Setup Type Select the setup type that best suits your needs Select from the options belows O Basic Professional SAMSUNG Electronics Co Ltd 181 Enterprise IP Solution
53. Toolbar e Chat conversations Text input field and Status e Chat buddy list and My Avatar ori Each of the four sections is described below SAMSUNG Electronics Co Ltd 117 Enterprise IP Solutions S iA W i ITI V Toolbar The toolbar contains the buttons you can use to control a call the buttons for data communication and the buttons for inviting or deleting a buddy to or from aconference 3 Chat 3238 Each button is described below Button Function 2 Makes a call Only the master of the Chatting window can use this button Ifa call is connected currently this button is displayed as ai i Disconnects a call Begins a video conference Only the master of the Chatting window can use this button Sends a file Net Bs Shares a whiteboard Only the master of the Chatting window can use this button Invites a new chat buddy Only the master of the Chatting window can use this button Ex Forces a chat buddy out of a conference Only the master of the Chatting window can use this button Shows or hides the Video screen You can control the Video screen Lo L only if the Video Conference function is being used Tl Saves the chat conversations SAMSUNG Electronics Co Ltd 118 Enterprise IP Solutions OfficeServ The master of the Chatting window is the user to open a conference and invite a buddy to it If the current master exits the conference the next m
54. Video Testl23 2008 10 24 S 11 00 00 19 Video aey 123 2008 10 24 2S 11 00 04 02 Video KTFKTF 2008 10 24 SS 11 00 00 30 Video VCS Test HE 2008 10 24 2S 2 00 00 14 4 You can use the Stop Pause Fast Forward and Rewind buttons SAMSUNG Electronics Co Ltd 88 Enterprise IP Solutions OfficeServ Push Service This is the broadcasting function provided by the VCS server You can stop watching the broadcast by closing the PUSH Service window while the Push service is being provided When the Push service finishes the PUSH Service window is closed automatically PUSH Service Window 1 e When the Push service begins the PUSH Service window is displayed on your computer so that you can watch the broadcast PF PUSH Service Multimedia Call Ring MCR You can set a VCS content item as My MCR This function operates only if the MCR function is enabled for your phone number in the SCMV2 system Below are the MCR types you can use MCR Types Multimedia BUSY MBUSY When your status is set to BUSY the MBUSY content in your My MCR is displayed on the screen of the other party Multimedia Call Dentification MCID When you make a call the MCID content in your My MCR is displayed on the screen of the other party Multimedia Ring MRING When you receive a call the MRING content in your My MCR is displayed on your screen Multimedia Ring Back Tone MRBT While the ring back tone
55. ad window Dialpad 2rec Soer Sok mno L rA ORS 8 Tuy 9 wy 2 Click the Send button to make a call SAMSUNG Electronics Co Ltd 39 Enterprise IP Solutions OfficeServ Making a Call This function allows you to make a call l Making a Call Follow the steps below to make a call Dialpad 2 aec FO 1 o Enter the target station number while in standby state 5 7rorns 8u 9 0 2 Click Send The ring back tone rings x lL 2 74 7 4 3 Speak to the recipient when the recipient answers the call G Tiai NOTE Dial Mode When the Enbloc mode is set in OfficeServ Softphone press a phone number and click Send to make a call When the Overlap mode is set only press the phone number to make a call This user guide mainly describes cases where the dial mode is Enbloc For details on the dial mode refer to System Contfig tab of OfficeServ Softohone Option Settings Making a Call from the Recent Call History You can make acall from your recent call history Calllog 1 e Click the Call button in the standby state SAMSUNG Electronics Co Ltd 40 Enterprise IP Solutions OfficeServ The phone numbers of the recently received or sent calls are displayed sequentially starting from the most recent nS 02 25 18 1556 2009 02 25 181514 00012 3 To make a call select a history entry and click the Make Ca
56. another station that is a member of a group If you select Pickup Group Call from the Call Control menu the Pickup Group Call window is displayed Enter the group number and click the Make Call button SAMSUNG Electronics Co Ltd 148 Enterprise IP Solutions OfficeServ Forward Immediately You can forward the current call to another station As soon as your phone rings the call is forwarded to a specified station Ifyou select Forward Immediately from the Call Control menu the Forward Immediately window is displayed Blind Transfer Transfer Enter the station number to which you want to forward the call and click the Forward button a2 Processing When a Forwarded Call Is Not Answered If the person to whom a call was forwarded is absent or does not answer it while his station rings several times the call is returned to the person that forwarded the call Forward after Making a Call You can forward the current call to another station First you will make a call to the person to whom you want to forward a received call and ask whether he agrees to answer the call Upon his consent you will forward the call to his station If you select Forward after Making a Call from the Call Control menu the Forward after Making a Call window is displayed Consultation Transfer Transfer Close Enter the station number to which you want to make a call and click the Forward button SAMSUNG Electron
57. aster is determined among the remaining buddies participating in the conference l Chat Conversations The Chat Conversations box on the bottom left of the tool bar displays the conversations you have made with your chat buddies 8 Chat 3238 3236 Nick says Hello Kim 2286 seus Hi Last message received at 02 27 2009 09 13 20 Moreover it is used to display a notification when a buddy enters or exits a conference as shown in the figure below It is also used to display messages for file transfer and joining a whiteboard iy Chat kpari3i or qr 2 kpaA031 joins in the conference nans a whileboard Deo ou SAMSUNG Electronics Co Ltd 119 Enterprise IP Solutions OfficeServ Text Input Field This text input field is located below the Chat Conversations box You can enter text to send to your chat buddy in this field 3 Chat 3238 ne amp 3236 Mick says Hello Kim EZE ses Hi Last message received at 02 27 2009 09 13 20 To send a message to your chat buddy enter the text you want to send and press the Enter key or click the Send button To enter a line break hold down the Shift key and press the Enter key If you click the Font button the Font window is displayed where you can select a font ori SAMSUNG Electronics Co Ltd 120 Enterprise IP Solutions race Ary OfficeServ Chat Buddy List and My Avatar The Chat Buddy
58. at Conversations button 3 Chat 3239 mm ee 3236 Nick says Hello Kirn 3239 says Hi The chating message was saved Last message received at 02 27 2009 10 01 59 If there is no chat conversation to save a notification message box is displayed If the chat conversations are saved successfully the location where the file is saved and the message notifying that the file was saved successfully are displayed in the Chat Conversations box The location where files are saved is the ChatLog folder under the path set in the File Saving Paths option in the Other tab of the Configuration screen You can view the saved files using the View Previous Chat Conversations in the Buddy List window or qr 2 SAMSUNG Electronics Co Ltd 124 Connecting a Video You can send your video scenes to your buddy through the connected video l Sending Videos When a camera is installed and the master of a conference has started a video conference you can send your video scenes to your buddy using the toolbar buttons of the Chatting window To send your video scenes click the Camera ON button in the Video window When your video scenes start to be sent your video is displayed in the area where your avatar is shown and the Camera ON button changes to the Camera OFF button as shown in the figure below Conference kp3208 E3 kp32031 joins in the conference If no video camera is installed in your computer o
59. ation is provided to enable easy use This allows the menus contained within it to display when a mouse pointer is moved over it D OF E Main Of s3 BuddyList 7 J FhoneBook b CallLog m Message t Easy5et ME Dispatch Cont AQ Recording view Setting SAMSUNG Electronics Co Ltd 12 Enterprise IP Solutions e L Or il yori V wd Nes V OfficeServ Communicator Main Screen weeeensseeeenneeneanseeesnnsecennsseeenuaseneaaseceonsseseanseceenaasceeaaseesaassatennseceensserenuasensaasatonssencananecenanseeeaasensanaserennseetsga LED Indicator for Operation preneneeaeaaeenteanenacententnnaneaeenaeaneenteaennceanenennaneneenaeaneens G Icons indicating the terminal s settings 3 ee ere rr er ree Main screen i 3 Aiea acs Minimize button Shrink Main Screen button a wR O Hide button o e OF COMMUNICATOR 0 7 C eee Show Hide Dialpad button SOOSEPA EEE O Customized menus E ET Function buttons EAA EIEE ITEAN A E B EE anata AA AA AE A TR D Show Hide Call List button a a A a a E A P Call End Redial Hold Forward Pickup Animated icon indicating phone Animated icon indicating user status amp gt SAMSUNG Electronics Co Ltd 1 3 Enterprise IP Solutions OfficeServ i Parts Description LED Indicator for Operation Status Displays the current status of the OfficeServ Communicator busy station ringing etc using different LED c
60. ayed f Player Local Contents Celie 2008 02 26 name 2009 02 26 Query start Time Contact Num Play Time OfficeServ COMMUNICATION Delete 4 Select the period of time during which the recordings you want to view were made and click the Query button 3 To play an entry in the list select it and click the Play button fF Player Local Contents Cele 2000 02 26 n ga 2009 02 26 aZ Query Start Time Contact Num Play Time Audio 2009 02 26 16 16 07 3237 00 00 14 1 2 Audio 2009 02 26 16 15 11 3237 00 00 32 3 Audio 2009 02 26 16 13 24 3238 00 01 36 OfficeServ OMMUHICATION Delete 86 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office VoD Push Service You can perform the VoD function of the OfficeServ Communicator using the VCS menu Select VCS from the OfficeServ Communicator system tray menu The following screen is displayed Message Dispatch conf Woo B H il H OSC Information DDE d B Player YOD celia 2000 03 02 nega 2009 03 02 jaz Query No YCS Type Type Title Regist Date Play Time YOD Video yi 2008 08 12 2 2 00 00 30 0 ffi S P VOD video CIF Size 2008 08 17 2S 11 00 00 14 Ice erV YOD Video Test YOD 2008 08 21 22 10 00 00 14 COMMUNICATION VOD Video LIL Boral 2 2008 09 20 2 9 00 00 20 YOD Video YOD 22 1 2008 09 26 2S 10 00 00 14 YOD Audio Audio Only 2008 10 01 2S amp 00 06 57 YOD Video hbh test 2008 10 21
61. bar to display the Configuration screen 3 If Deskphone is selected in the Environment Mode at the top right of the Configuration screen you can make or receive a call only by using your phone Checking the speaker settings 1 Run the OSC 2 Log in to the system 3 Click Configuration from the system tray menu or in the main bar to display the Configuration screen 4 Click the Audio tab in the Configuration screen 5 Check whether a speaker device is selected in the Speaker combo box If there is no speaker device selected select a speaker device to use from the combo box 6 If there is no speaker device listed in the combo box check the installation status of your sound card 7 After setting the speaker click the Apply button at the bottom right of the Configuration screen 8 Check the sound playback status by clicking the Test buttons in the Volume Settings section to the right of the tab SAMSUNG Electronics Co Ltd 194
62. ction can be run by clicking the corresponding button To show the Program Keys screen in the standby state or during a call click the E button To close the Program Keys screen click the button located at the top right Program key X CALL 1 o el OF i al ge Of 7 MESSAGE ES 2 Items Displayed in the Program Keys Screen The items displayed in the Program Keys screen are different depending on the functions enabled in the SCMv2 system SAMSUNG Electronics Co Ltd 18 Using the AOM Window Enterprise IP Solutions OfficeServ Users can use functions conveniently by clicking the button of the corresponding function from the AOM window 1 Click Screen while in standby state or during a call to display the AOM window 2 Select a function button from the AOM window Program key X MESSAGE SAMSUNG Electronics Co Ltd 19 o el OF Of 7 Enterprise IP Solutions OfficeServ Soft menu Window The Soft window displays convenient features of OfficeServ Softphone as menus Click a menu to use a specific function Soft Menu Window in a standby state The figure below is an example of a Soft window displayed by right clicking the main window while in Standby state Station Lack af LAST REDIAL gt SAVE REPEAT SPEED DIAL id DIRECTORY T L J Call Forward a YM MESSAGE SIN MESSAGE PAGE PICKUP
63. d 14 Enterprise IP Solutions OfficeServ Show Hide Dialpad button Shows or hides the Dialpad screen of the OfficeServ Communicator Customized menus Buddylist Allows access to the Buddylist menu Phonebook Allows access to the Phonebook menu Call History Allows access to the Call History menu Messages Allows access to the Messages menu Open Voice Conference Allows access to the Open Voice Conference menu Schedule Allows access to the Schedule menu VCS Allows access to the VCS menu View Recordings Allows access to the View Recordings menu You can specify the customized menus that you want to show in this Customized Menus area using the Configuration screen of the OfficeServ Communicator Function buttons Video Screen button Allows avideo call to be made Voice Conference button Allows access to the Open Voice Conference function Option Menu button Allows the Option menu to be used during a call Hold button Allowsa current call to be held temporarily Program Key button Displays the Program Keys screen Soft Menu Allows access to the Soft menu Show Hide Call List button Shows or hides the Call List screen This can only be used when in the Deskphone mode Call End Redial Hold Forward Pickup button Call button Allows a call to be made or received End button Allowsa call to end Redial button Allows a ca
64. d 9 Enterprise IP Solutions OfficeServ OfficeServ Communicator Modes Basic In the Basic mode the OfficeServ Communicator only provides the simple phone functions of a PC softphone Professional D In the Professional mode the OfficeServ Communicator provides not only the Basic mode functions but also the call aj control functions provided by the OfficeServ Call and the instance presence related services in interoperation with an o OfficeServ Messenger server O 7 SAMSUNG Electronics Co Ltd 10 Enterprise IP Solutions OfficeServ OfficeServ Communicator Phone Modes Softphone Mode PC Phone Mode e The Softphone mode is also called the PC Phone mode In this mode the OfficeServ Communicator provides the OfficeServ Softphone functions In summary the OfficeServ Communicator operates in the PC Phone mode Deskphone Mode Phone Control Mode In this mode the OfficeServ Communicator controls existing digital phones through an OfficeServ Link The functions Oo provided in the OfficeServ Communicator and the ways that they are provided are identical to the existing OfficeServ Call i OF Of TT 7 SAMSUNG Electronics Co Ltd 11 Enterprise IP Solutions Office Major Screens l OfficeServ Communicator Main Bar The OfficeServ Communicator Main Bar is displayed at the right of the PC s screen when login to the OfficeServ Communicator system is successful The sliding oper
65. ddress of the phone If an antivirus program is installed in your computer the Blocking Warning window may be displayed as shown in the figure below Click Apply to allow access to the network If access to the network is blocked the following message box is displayed OfficeSery Communicator Unable to get information Multicast Phone IP Pork Please check the status of network connections In this case click OK to close the message box Then in the Phone IP item select Manual and then select Auto again If the phone IP address can be retrieved successfully it is displayed in the deactivated window If an error notification window is still displayed check the UP phone status and try again or select Manual and enter the IP address of the phone directly B Messenger SAMSUNG Electronics Co Ltd 186 Enterprise IP Solutions OfficeServ To use the messenger functions enter the following ID Enter the messenger login ID Password Enter the messenger login password Server IP Enter the IP address of the messenger server Server Port Enter the number of the port of the messenger server Local Port Enter the number of the port used when logging in to the messenger server and using the messenger functions 2 For Softphone Mode Er Setting rirli E Device 2 Messenger E 10 kpa209 0sm com Coe nn Skatian ID Password sSystemPort E Server Port soma Local Port 5070
66. ddylist 3236 Nick a fom amp etc wa tO Offline qO 3240 Offline E officesery LAB 0 2 O 3238 Offline UO 3239 Offline Add Group Add Buddy Delete Delete All ris The main screen consists of the following four sections e My Information Toolbar e Tabs e Tab Content SAMSUNG Electronics Co Ltd 98 Enterprise IP Solutions OfficeServ My Information Your information is displayed in the My Information section at the top of the window as shown in the figure below Ea Buddylist 3236 Nick il E T Ar ott Ea etc 0 2 Ea officesery LAB 0 2 Add Group Add Buddy Delete Delete All The My Information section consists of the following three items e Messenger status e Phone status e Your chat name SAMSUNG Electronics Co Ltd 99 Enterprise IP Solutions CO FFCV Below are the possible messenger statuses Online Busy Offline In conference Away In taking a meal Below are the possible phone statuses When you move your cursor over a buddy his phone status and messenger status are displayed in a tooltip Incoming Unknown rejected when a phone call unavailable failed to be connected For your chat name the name you entered in the Configure My Information window is used Your chat name is displayed in the screen of other users H TT 7 SAMSUNG Electronics Co Ltd 100 Enterprise IP Solutions f fe VAF jJ Offic
67. e SAMSUNG Electronics Co Ltd 54 Enterprise IP Solutions OfficeServ Hang Up a Call from Microsoft Outlook You can hang up a call using the OfficeServ Communicator from Microsoft Outlook 1 e Click the Hang Up button in the OfficeServ Communicator toolbar Forwarding a Call from Microsoft Outlook You can forward a call using the OfficeServ Communicator from Microsoft Outlook 1 e While you are talking via your OfficeServ Communicator in the OfficeServ Communicator toolbar of Microsoft Outlook enter a phone number in the Phone Number combo box and then press the Enter key or select a previously entered phone number from it 2 Click the Forward button in the OfficeServ Communicator toolbar t E olr roe m rl E SAMSUNG Electronics Co Ltd 55 Menu Functions This chapter describes how to use the Buddylist Phonebook Messages Call History VCS and View Recordings menus of the OfficeServ Communicator Buddylist You can perform various functions of the OfficeServ Communicator using the Buddylist menu For more information refer to the IM PS chapter Phonebook You can use the Contacts function of the OfficeServ Communicator using the Phonebook menu Click Phonebook in the Main Bar of the OfficeServ Communicator You can also select Phonebook from the system tray menu The phonebook is displayed in the Information Management Box window as shown in the figure below rs
68. e Chatting window the Send Files window where you can send files is displayed File Send File name a File QO older O Total Size Okb status Transfer Rate 000kb Elapsed Time 00 00 Remain Time 00 00 Auto close after file transfer completed Close SAMSUNG Electronics Co Ltd 128 Enterprise IP Solutions OfficeServ l Selecting Files to Send To add a file to the list of files to send click the Add button i The Open dialog box is displayed Select the file you want to add to the list and click Open ein ey Damini hd My Conguber Aid pty Matrak Places Bal savon OfficeSery Conmunicstor AOSE Capture Shin Taste ikse Tester Erama CffceSery COED E E samang Diter Commun Pee EN Sarang Celery ana A A ee hy Dies areas hey ormputer Fie rame Directory Selection My Metpeork Fits cl ype Al Files The added file is displayed with the information on it in the list of the Send Files window as shown in the figure below File Send File name Wait COomMDocumen Wait CoyDocumen a File 2 Folder 0 Total Size 34kb Send Start status Transfer Rate 0 0 kb Elapsed Time 00 00 Remain Time 00 00 Auto close after file transfer completed Close The information on the file includes file name status path and size The status is displayed as Wait Send or Done The Wait status means that the file is waiting to be sent
69. e IP Solutions OfficeServ Microsoft Outlook Add in Phone Function l Microsoft Outlook Add in Screen If you install the OfficeServ Communicator in a PC where Microsoft Outlook is installed the OfficeServ Communicator toolbar is added to it li Outlook Today Microsoft Outlook a aaa File Edit View Go Tools Actions Help Type a question for help iNew da GY Search address books 2 Back A 2 fh Gy outlook today ol AR ea s A a a o l Making a Call from Microsoft Outlook You can make a call using the OfficeServ Communicator from Microsoft Outlook Making a Call Using the OfficeServ Communicator Toolbar b mmm 1 e Inthe OfficeServ Communicator toolbar enter a phone Ky number in the Phone Number combo box and then press the Enter key or select a previously entered phone number from it ca e EEES St Officesery Communicator Dial Zz Click the Make Call in OfficeServ Communicator toolbar J O Making a Call from Contacts Click here to enable Instant Search O Full Name Company Click here to add a n s 1 Right click on a contact entry and point to Make Call Using OfficeServ a Categories mone D items Communicator on the displayed menu r odds dds eee 9999 2 Select a phone number from the displayed sub menu to which you want to make a call Call Cantagdi Folge Up F Categorize F pai Delet
70. eServ Toolbar The toolbar below the My Information section allows you to control a call or open a conference Ea Buddylist r 3236 Nick x E F oo EJ eTe wa EJ officesery LAB 0 2 Add Group Add Buddy Delete Below are the functions of the toolbar icons Icon Function Makes a call to the selected buddy if your phone is in the standby status Or answers a call if a call is incoming Hangs up the call ori Begins chat with the selected buddy Ge B Displays a list of the stored chats Opens a conference Sets a contact absence message etc and manages the list of chat buddies La E SAMSUNG Electronics Co Ltd 101 Enterprise IP Solutions OfficeServ Call Icon Makes a call to the selected buddy if your phone is in the standby status Or answers a call if it is incoming to your phone To make a call select the other party to which you want make the call in a tab and click the Make Call button The call is made to the station number of the selected party Disconnect Icon Cancels a call if it is being sent Or disconnects a call if you are taking part in one This icon does not work in the standby status Chat Icon By clicking this icon you can begin to chat with the buddy you selected in a tab For more information refer to the Chatting section If the buddy is offline or in the Do Not Disturb status you cannot chat with him Show Chat List Icon Disp
71. een Used The number of menus displayed on the Customized menus area is different depending on the size of the main screen SAMSUNG Electronics Co Ltd 1 6 Enterprise IP Solutions OfficeServ l Video Screen The Video screen refers to thewindow displayed during a video call PAESE 2 l l A The Video screen is displayed when you click the EJ button during a video call or is displayed automatically when you make or receive a video call To close the Video screen click the button located at the top right O My Video Contact Video o el OF Of Send Stop Take a PIC Record Start E 7 Video Call Function To use the Video Call function the call mode must be set to Video Model For more information on the call mode refer to the Video Tab section of the Configuring the OfficeServ Communicator Options section Er Picture In Picture PIP Z The PIP screen refers to a small screen displayed on top of the Video screen during a video call The large screen displayed during a call shows the scenes being received from the opposite party The small screen displayed on top of the large screen shows the scenes being sent to the opposite party Contact Video Take a PIC Record Start SAMSUNG Electronics Co Ltd 17 Enterprise IP Solutions OfficeServ l Program Keys Screen The Program Keys screen displays various functions provided by the SCMv2 system as shortcut buttons A fun
72. egistered for today in chronological order 2 Toview the previous or next schedule click the Previous or Next button respectively 3 To modify the current schedule click the Modify button MUSEEN The lt Modify Schedule gt window is displayed You can modify the information for the schedule ori 4 To delete the current schedule click the Delete button The lt Schedule Deletion Confirmation gt window is displayed to ask you whether to delete the selected schedule Click Yes to delete the selected schedule Schedule Delete SAMSUNG Electronics Co Ltd 92 Enterprise IP Solutions OfficeServ l Adding a Schedule I Click the Add Schedule button in the Schedule screen The following screen is displayed New Schedule Title Conference 444 Start Dake Sf 6 2009 12 00 00 AM Aa r End Date 3 6j2009 w 1 00 00 AM Change Color All Day Repeat Mo Repeat Alarm 15Min Before Type Meeting The Add New Schedule window consists of the following items e Title Start date and time End date and time e Color option e All Day option e Repetition option e Alarm time e Schedule type e Description 2 Click the Save button to save the new schedule in your computer Click the Cancel button to close the window without saving the new schedule SAMSUNG Electronics Co Ltd 93 Enterprise IP Solutions OfficeServ l Viewing a Schedule J Wh
73. eload E Total E Total Ahn Audrey 010 555 1234 4033 Ahn Audrey 010 555 1254 4033 Kim Bobby 010 555 5678 4032 kim Bobby 010 555 5678 4032 B Marketing B Applicable contact Ahn Audrey 010 555 1254 4033 H L TT 7 S C Import miN EE m 2 Creating an Excel Contacts File To import contacts from an Excel file you must enter contacts in an Excel file which was created initially using the Export Contacts function Furthermore the field values of each contact must be entered in the Text format to be imported successfully by the OfficeServ Communicator SAMSUNG Electronics Co Ltd 74 Enterprise IP Solutions OfficeServ Messages Call History You can use the Contacts function of the OfficeServ Communicator using the Messages menu And also you can view and manage the call history of the OfficeServ Communicator using the Call History menu FA Information Box noe vt Phone Number Connect Time Call Duration Unknown 2009 02 26 11 1754 asd ast 2003 02 26 10 57 41 5 sting Kim 2005 02 26 10 05 50 00 43 56 ating Kim 2009 02 26 10 05 03 00 OU 13 ating Kim 2005 02 26 1001 32 OO OU 15 sting Kim 2003 02 26 10 01 09 00 00 11 ating Kim 2009 02 26 10 00 17 00 00 07 All Calls rs Information Box SAMSUNG Electronics Co Ltd sting Kim ating Kim Kim Sting Unknown Unknown ole a olol ef Unknown em Ahn Audrey Pi Unknown en Unknown Phone Number 2005 02
74. emo Pe Screen Sharing f File Sharing Refresh Status Bar The status bar that displays the whiteboard status including the number of participating members is located below the drawing canvas Whiteboard ea Memo Bg Screen sharing File sharing Refresh SAMSUNG Electronics Co Ltd 140 Enterprise IP Solutions Starting the Whiteboard If you as the master of a conference click the Whiteboard ij button the whiteboard is displayed as shown in the figure below and a join request is sent to other members When a user receives the request to join the whiteboard a message asking you whether to join the whiteboard is displayed in the Chat Conversations box of his Chatting window Ifhe clicks the Join link the whiteboard is displayed and shared with him Later if he has closed the whiteboard he can join the whiteboard again using the whiteboard button in the toolbar f Chat 3240 4240 joins in the conference 4240 opens a whiteboard Do you join SAMSUNG Electronics Co Ltd 141 Enterprise IP Solutions OfficeServ l Drawing You can click a tool button such as the Line Free Curve or Arrow button etc in the drawing toolbar and draw the corresponding object in the drawing canvas as shown in the figure below Whiteboard Refresh Eh 9 zg gt CI eo os cs oH ee B E SAMSUNG Electronics Co Ltd 142 Enterprise IP Solutions OfficeServ l Screen
75. emove echoes Ringtone Volume Talking Volume Microphone Volume Tone Volume Select the audio output device speaker to be used by the OfficeServ Communicator Select the audio input device microphone to be used by the OfficeServ Communicator When checked the Auto Microphone Volume Control function is enabled Set whether to use the function which reduces the microphone noises during a call Set whether to use the function which removes echoes during a call Adjust the ringtone volume Adjust the speaker volume to use while you are talking The speaker volume control displayed on the initial screen is the same as this Talking Volume control Adjust the microphone volume Adjust the volume of the system tones such as Hold tone and DND tone etc 33 Enterprise IP Solutions OfficeServ l Video Tab In the Video tab you can configure the video call environment for the PC where your OfficeServ Communicator is installed setting 1 e Click the Configuration icon in the OfficeServ Communicator initial screen 2 Select the Video tab in the Configuration screen Q Setting o 2 OF Call Mode me Camera Setting o G video Mode Capture Device Voice Mode Logitech Quickcam Communicate ST o v 7 Video Codec ey Capture Frame 30fps v Capture Size CIF Cancel Call Mode Video Mode Uses the Inter Station Video Call function in the OfficeServ Communicator
76. er and size of images Used number and size of images e Available number and size of images Deleting an Image In the list of the Phone pane select the image you want to delete and click the Delete button Delte 9 The image saved in the phone is deleted the deletion results are displayed in the Requested Information popup window and the final results are displayed in the list of the Phone pane Applying an Image as Background Image Immediately In the list of the Phone pane select the image you want to use as the background image and click the Apply as Apply Wallpaper Background Image Immediately button The selected image is displayed as the background image of the phone screen Importing an Image from PC to Phone In the list of the PC pane select the image you want to import to the phone and click the Import button OY The selected image is copied to the phone Before importing an image to the phone it needs to be processed by the image conversion process so that a correct image can be copied to the phone Exporting an Image from Phone to PC In the list of the Phone pane select the image you want to export to the phone and click the Export button Ei The selected image is copied to the PC Converting an Image If you select an image in the list of the PC pane the selected image is displayed in the Image Preview area If SAMSUNG Electronics Co Ltd 156 Enterprise IP Solutions
77. er the received calls and function forward all of them to another phone Forward to me If other OfficeServ Communicator or keyphone user sets the call forwarding function that the calls received to his OfficeServ Communicator are to be forwarded to your OfficeServ Communicator his phone number is displayed in the input field next to this option button Absence Absence Message You can set the message to be displayed on the Communicator of the opposite party when you are absent You can also enable or disable this function Message SAMSUNG Electronics Co Ltd 29 Enterprise IP Solutions OfficeServ Lock the Phone Lock the Phone Set how you want to use the sending receiving lock function to prevent other users from using your OfficeServ Communicator Do not use Does not use the sending receiving lock function Lock outgoing calls Enables the sending lock function to block outgoing calls Lock all calls Enables the sending receiving lock function to block both of incoming and outgoing calls Absence Message Q The messages 1 to 15 are the system messages registered in the system The messages 16 to o 20 are the custom messages you can modify To modify the absence message select one of al the messages 16 to 20 and enter the new message text Then click the Modify button OF Of T 7 SAMSUNG Electronics Co Ltd 30 Connection Tab Enterprise IP Solutions OfficeServ
78. er the voice mailbox number to transfer an incoming call to a voice mailbox Note that the Samsung SMVi card should be installed in the phone system and that the system administrator should already set the voice mailbox function by using the MMC program g olr ro m rkl les SAMSUNG Electronics Co Ltd 48 Enterprise IP Solutions OfficeServ l Mute Blocking Sound to the Caller This function allows you to hear the voice of the caller but to prevent the caller from hearing your voice during a call Calling Memu x EXE SECR MSG 1 Click Mute or select MUTE from the Soft Menu window while calling CONFERENCE P imi Calling Memu x EXE SECR MSG 2 Click Mute again or select mute off from the Soft mute Of Menu window to disable the mute function CONFERENCE 1 oo ie pn E olr ro m rkl les SAMSUNG Electronics Co Ltd 49 Enterprise IP Solutions OfficeServ Conference Call This function allows up to five persons stations or trunks to participate in a conference call You can initiate a conference call and invite up to other four persons to it 1 e Click the Conference button in the standby state Alternately W Dispatch Cont click the Open Audio Conference button in the menu bar Audio Conference Enter the phone number to invite to the conference in an input field and check the Select checkbox next to it Marketing e Ifthere is a registered gr
79. ering file extensions File Types Registered file types ERE application octet stream File type details Extension EE Content Type MIME applicationoctet stream From now on you must manage the update server so that the OSCUpdate virtual directory of the update server contains the latest versions of the following two files Below is the content of OSCVersionInfo txt file OSCVersionInfo txt Notepad Sle Versioninta Yersion L 0 0 3 URL http 165 213 89 106 oscUpdate Samsung officesery Communicator Patch _VLOo04 20090225 Site exe The Version parameter contains the value of the version property of an OSC setup file that will be distributed This T parameter value must always be the latest OSC version The URL parameter value contains the URL of the update file to download from the update server To check whether the update server operates normally follow the steps below 1 In Internet Explorer enter http 165 213 89 106 OSCUpdate OSCVersionInfo txt in the Address box The following answer will be received SAMSUNG Electronics Co Ltd 177 Enterprise IP Solutions OfficeServ http localhost OSCUpdate OSCVersionInfo txt Microsoft Internet Explorer DER File Edit wiew Favorites Tools Help Bak QJ x a A Search Pp Favorites 4 2R i te A LJ 3 http 165 213 89 106 OS5CUpdate OSCVersionInfo txt v EJ co Links YersionInfo Yersion 1 0 0 3 UAL http 165 213
80. ese 164 l INSTALLATION 72 1 System Requirements before Installation enessssesesesessesesesersesesesessesesesensesesesensesessesesesensesesesensesesesensesesesersesesese 172 S EE E PEIEE E E E OA EEN OANA deer E O A E A N E ec deeee sen deeaeeeodee 179 3 Items to Check after Installation cccccessssssscesssssesecessessesscescessesecessessesecsssestesacensesesacensesecssessseseeesetsseeeeesssaees 186 l UNINSTALLATION 189 1 Beginning Uninstallation nce ceescssssssssessesccsccsscsscsscsscssesscsscsecssesseeessessessesesceeeesessessessessessesaessesaesaessessesaeeaeenees 189 2 Uminstallation Et OF ssrin iaaa ai iaai A 189 a UninstalaHon Con mal OT seiate e er Eaa aiaa aa EaR 189 4 Rebooting after UnimstallatiOn s cscccseaseccssessecsnoeasscesacanscciacausaatsusnscansaatsacaseansadegenagedadaassadageaabadsandedodoGededoaedesedeadaeasz0i005 190 B1 E EE EEEE A EE NANE Gat cts AAEN E ONA O PEO N E AE EEA A S ET 191 SAMSUNG Electronics Co Ltd 3 Enterprise IP Solutions OfficeServ INTRODUCTION Conventions 2 CHECK CHECKPOINT E Provides the operator with checkpoints for stable system operation NOTE Indicates additional information for reference Major Functions of OfficeServ Softphone Speed Dial AOM Users can save frequently dialed numbers as speed dial numbers l Cai cau2 and make a call just by pressing the corresponding speed dial button Call Pickup T
81. esktop 2 Select Audio from Sound and Multimedia Properties Sounds and Audio Devices Properties RIES Volume Sounds Voice Hardware Sound playback Default device A Crystal WDM Audio Volume Advanced Sound recording A Default device Crystal WDM Audio i Yolume MIDI music playback mip Default device at Microsoft GS Wavetable SW Synth Yolume About M Use only default devices Advanced SAMSUNG Electronics Co Ltd 165 Enterprise IP Solutions OfficeServ 3 Click Volume from Play Sound A Crystal WDM Audio v Adyvanced a m tes A Microsoft GS Wavetable SW Synth 3 SAMSUNG Electronics Co Ltd 166 Enterprise IP Solutions OfficeServ 5 Check if the Master Volume Wave and Microphone items of Volume Control in the Registration Info window are marked If not mark the items Properties M CD Player M Microphone M Line In O Aux C Phone Line 6 Click 7 Clear the Mute options checked for Volume Control and Wave and set the Volumes ne H i Master Yolume F ojx SAMSUNG Electronics Co Ltd 167 Enterprise IP Solutions OfficeServ Speaker Volume Control ES NOTE Volume Control allows you to set the speaker volume of OfficeServ Softphone in the Master Volume and Wave items S
82. et the volumes of the items to the maximum 8 Mark the Mute of Microphone a i 73 i Master Yolume Microphone Mute Setting If the Mute of Microphone is not marked your voice can be heard through a speaker when you speak 168 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ Microphone Setting 1 Click Start gt Settings S gt Control Panel C gt Sounds and Audio Devices in the Windows2000 desktop 2 Select Audio from Sound and Multimedia Properties Sounds and Audio Devices Properties SAMSUNG Electronics Co Ltd 169 Enterprise IP Solutions OfficeServ 3 Click Volume from Sound recording Sounds and Audio Devices Properties ki 2 si Voce Hardware m Fi tee Microsoft GS Wavetable SW Synth SAMSUNG Electronics Co Ltd 170 Enterprise IP Solutions OfficeServ 5 Check if Microphone among the Volume Control items is marked If not mark the item Properties O Stereo Mix M CD Player M Microphone M Line In M aux O Phone Line 6 Click ok 7 Mark Microphone in Record Control f Recording Control 8 Select Exit X from Options SAMSUNG Electronics Co Ltd 171 Enterprise IP Solutions Office Installation 1 System Requirements before Installation 1 1 Operating System OS The
83. etwork connection status Qio When logging in to the VCS server the message VCS usage error is displayed Aio When the VCS connection information is set incorrectly or the VCS server does not operate you cannot log in to the server Check the following items Checking the connection information 1 Run the OSC 2 Click Configuration from the system tray menu or in the main bar to display the Configuration screen 3 Click the Connection tab in the Configuration screen 4 Check whether the server IP address is entered in the VCS section 5 Log in tothe VCS server again Checking the VCS server operation status 1 Contact your administrator to check the operation status of the VCS server 2 Check the network connection status Qu While operating the OSC the Memory Buffer Overrun warning window is displayed Au During installation run the Anti Virus program to scan virus If there is avirus program in your computer it can cause a memory fault while the OSC is running Q12 In avideo call no scene is displayed in the My Screen area A12 Scenes may not be displayed depending on the call mode and camera settings Check the following items Checking the phone mode 1 Run the OSC SAMSUNG Electronics Co Ltd 193 Enterprise IP Solutions 2 Click Configuration from the system tray menu or in the main bar to display the Configuration screen 3 If Deskphone is selected in the Environment Mode at
84. for 165 213 176 063 Packets Sent 4 Received 4 Lost 0 0 loss Approximate round trip times in milli seconds Minimum Ime Maximum ims Average Ime SAMSUNG Electronics Co Ltd 172 Enterprise IP Solutions OfficeServ 1 4 Checking Whether the LAN Cards Are Running Normally If two or more LAN cards hereafter NIC are installed the NIC with the same gateway as the UC phone must be set as the default NIC for network connections to be processed normally If the phone IP address setting function of the OSC configuration functions does not work normally refer to the TCP IP properties Internet Protocol TCP IP Properties p General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address 165 213 177 Subnet mask 255 255 255 Default gateway I 165 213 177 1 Use the following DNS server addresses Preferred DNS server 10 41 131 Alternate DNS server 165 213 246 1 5 Installing the TSP Driver and Configuring Environment In the OSC to use the OfficeServ Link in Digital phone mode the TSP driver must have been installed normally The driver is included in the OSC setup file and the drive installation step is also included in t
85. function being used COMMUNICATOR Ee a 3236 20 Feb 2009 PM 11 42 D el OF Of Item Description 7 During a call The LED indicator is turned on When a station call rings The LED indicator blinks When a trunk call rings The LED indicator blinks Wh ll ived ri en a The LED indicator blinks again SAMSUNG Electronics Co Ltd 22 Enterprise IP Solutions OfficeServ Windows System Tray Icon Menu If you right click on the OfficeServ Communicator icon 8 in the Windows system tray the following context menu is displayed MainBar Setting Main BuddyList Phonebook CallLog Message Exec Secr Easyoet Dispatch Cont Recording View OSC Information DDE d Logdut Exit Main Bar Activates the Main Bar when the OfficeServ Communicator Main Bar screen is closed Configuration Allows you to configure various OfficeServ Communicator options For more information refer to the General Tab section of the Configuring the OfficeServ Communicator Options section Main Activates the main program screen when the OfficeServ Communicator main program screen is closed Buddylist Activates the Buddylist screen For more information refer to the M PS chapter This menu item is only shown in the Professional mode Phonebook Allows access to the Phonebook menu For more information refer to the Phonebook section of the Menu Functions chapter Call History Allows access to the Cal
86. ge box is displayed as shown in the figure below Exit the OSC and then begin to uninstall it OfficeSery Communicator a OfficeServ Communicator is running Retry after application is exited 3 Uninstallation Confirmation The uninstallation confirmation window is displayed to confirm with you again that you want to uninstall the OSC Click Yes to begin the uninstallation or click No to cancel the uninstallation Samsung OfficeSery Communicator InstallShield Wizard Do vou want bo completely remove the selected application and all of its Features The Setup program will remove the installed OSC as shown in the figure below Samsung OfficeSery Communicator InstallShield Wizard Setup Status The InstallShield Wizard is removing Samsung OfficeServ Communicator C Samsung OfficeServ Communicator Resource Avatar SAMSUNG Electronics Co Ltd 189 Enterprise IP Solutions OfficeServ 4 Rebooting after Uninstallation The window notifying that the OSC has been uninstalled successfully is displayed and asks you if you want to restart your PC now Samsung OfficeSery Communicator InstallShield Wizard Uninstall Complete InstallShield Wizard has finished uninstalling Samsung Offices er Communicator ves want to restart my computer now No will restart my computer later Remove any disks from ther dives and then click Finish to complete setup lt Back Cancel
87. he OSC installation procedure After installing the OSC you have to change the following for the OSC to be able to connect to the OfficeServ Link and run normally Click Start gt Run Run services msc In the Services window set both of the Remote Access Connection Manager and the Routing and Remote Access services to Disabled m Computer Management m Fie Action View Window Help ft fea EX z Computer Management Local zB System Tools i Event viewer o Remote Access Connection Name Description Status Startup Type Log On s Shared Folders Local Users and Groups Manager Ms Protected Storage Provides pr Started Automatic Local System Performance Logs and Alerts a 84 QoS RSVP Provides n Manual Local System Device Manager Description Remote Access Auto Connection Manager Creates 4 Manual Local System Creates a network connection R A Storage lt Remote Access Connection Manager Creates 4 Disabled Local System Removable Storage Remote Desktop Help Session Manager Manages 4 Manual Local System Disk Defragmenter Sa Remote Procedure Call RPC Provides th Started Automatic Network 5 Disk Management Ss Remote Procedure Call RPC Locator Manages t Manual Network 5 Fa Services and Applications 4 Remote Registry Enables re Started Automatic Local Service Services SB Removable Storage Manual Local System WMI Control Sa Routing and Remote Access Offers rout Disabled Loca
88. he phone is set to the Video mode Viewing Recordings Allows you to view the list of video call recordings and play them This function is not supported when the user environment of the OfficeServ Communicator is set to the Desk Phone mode Di x Information on the OfficeServ Communicator User Manual This OfficeServ Communicator User Manual was written based on the products working in Korea and operating in the Professional mode Because the products used overseas and the products in Korea have different functions some of the information provided in this manual may not correspond to the products used overseas SAMSUNG Electronics Co Ltd 6 Enterprise IP Solutions o OfficeServ Installing the OfficeServ Communicator l Preparations before Installation The following items should be checked before installing the OfficeServ Communicator System Requirements Before installing the OfficeServ Communicator on your PC you should check whether it meets the following system requirements Operating System Processor CPU Memory HDD Network Interface Card Sound Card Video Camera Other SAMSUNG Electronics Co Ltd o 2 OF Windows XP Professional SP2 or later Of Windows 2000 Series Professional Server Advanced Server For Windows Server 2003 Windows Vista and Windows Vista SP1 some operations are 7 restricted Pentium 41 GHz or higher when only using the A
89. he specified location Samsung OfficeSery Communicator Installshield Wizard Setup Status The InstallShield Wizard ts installing Samsung OfficeSery Communicator Installing TEC a e Cancel SAMSUNG Electronics Co Ltd 183 Enterprise IP Solutions OfficeServ 2 11 TSP Driver Setup Screen Phone and modem options A setup screen is displayed to install the TSP driver so that the system can use the TSP driver functions Check and modify your location information and click OK Phone and Modem Options Dialing Rules 3 a The list below displays the locations you have specihed Select the location from which you are dialing Locations Location Area Code Ol My Location 02 Phone number will be dialed as Apply 2 12 TSP Driver Setup Screen Set Comm and LOG Enter the IP address of the OfficeServ Link in the IP address item of the Set LAN section Click OK Communication Parameters Connect to Server OfficeServ Link Server IP Address 2141 189 132 55 server Port Mo e000 Trace Type ga Mone Cc Level 1 O Level 2 SAMSUNG Electronics Co Ltd 184 Enterprise IP Solutions OfficeServ 2 13 OSC Installation Complete Screen Click Finish to complete the OSC installation Samsung OfficeSery Communicator InstallShield Wizard InstallShield Wizard Complete The InstallShield Wizard has successtully installed Samsung OfficeServ Communicator Click Finish to esi
90. his function allows you to pick up a call made to another user s M WE 3 Softphone aih i SAMSUNG Electronics Co Ltd 4 Automatic Redial DND Enterprise IP Solutions OfficeServ If the recipient is busy users can use automatic redial callback or camp on function to connect to the recipient after the recipient finishes the call The call hold or call transfer function allows the user to hold a call for a short time or to transfer the call to another person if the user must ol attend to an urgent matter or if another call arrives e OF Of 7 This function allows up to 5 people to speak to one another at the same time This function allows you to transfer arriving calls to another station when you cannot answer the calls This function allows you to reject all incoming calls when you cannot answer the calls SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ Page This function allows the user to deliver an announcement to both OfficeServ Softphone or keyphone users and external users at the same time This function allows a secretary to transfer an external call to the boss conveniently ol Caller Identification Display CID Of When a call is received the phone number and name of its caller are displayed on the main screen so that you can know who has sent it Video Call Provides the Inter Station Video Call function when the call mode of t
91. ices Select Web Sites gt Default Web Site 2 Right click on the default web site and select New gt Virtual Directory from the menu displayed The Virtual Directory Creation Wizard is displayed as shown in the figure below Virtual Directory Creation Wizard Welcome to the Virtual Directory Creation Wizard This wizard will help you create a new Virtual Directory on this Web site Click Next to continue Virtual Directory Creation Wizard Virtual Directory Alias Tou must give the virtual directory a short name or alias for quick reference Type the alias you want to use to gain access to this Web virtual directory Use the fame naming conventions that you would for naming a directory Alias OSCUpdatel SAMSUNG Electronics Co Ltd 174 Enterprise IP Solutions OfficeServ 4 Click Next Click Browse and select the folder you want to connect to the OSCUpdate virtual directory Virtual Directory Creation Wizard Web Site Content Directory Where is the content you want to publish on the Web site Enter the path to the directory that contains the content Director EA Program Files Samsung Electronics 0S CUpdate Browse lt Back Cancel 5 Click Next Select the Read and Run scripts checkboxes default as the permissions settings for the virtual directory Virtual Directory Creation Wizard Access Permissions What access permissions do you
92. ics Co Ltd 149 Enterprise IP Solutions 3202 Unknown On Transfer Hold 3221 Unknown Connected amp Recent Calllog While you are asking him whether he agrees to answer the previously received call it remains on Hold during Forwarding mode If you click the Disconnect button the current call is disconnected and the previous call is forwarded to his station Exchange Calls During the Forward after Making a Call function you can exchange the call on which you are talking to the connected party and the previous call that is on Hold during Forwarding mode Unknown On Transfer Hold Unknown Connected After the call you made to the person towhom you had wanted to forward the previous call is connected select Exchange Calls from the Call Control menu The current call is changed to Hold mode and the previous call that has been on hold is changed to the Connected mode and is displayed in the lt Call Display gt screen Unknown Connected Unknown On Transfer Hold Announcement If you select Announcement from the Call Control menu the Announcement Area window where you can select the area you want to make an announcement to is displayed Select a particular area you want to make an announcement to SAMSUNG Electronics Co Ltd 150 Enterprise IP Solutions OfficeServ O Page Zone l 5 Before Using the Announcement Function To use the Announcement function you must pick up the receiver before
93. ile the lt Monthly Schedule gt tab is selected if you move your mouse pointer over a schedule entry a tooltip is displayed to show the details of it as shown in the figure below To display the lt Schedule Details gt window double click a schedule entry 20084 128 172 2 16 00 00 18 00 00 SSH HE S St 580 32 2 The lt Schedule Details gt window shows the details of the selected schedule To modify the selected schedule click the Modify button LiL The lt Modify Schedule gt window is displayed You can modify the information for the selected schedule 3 To delete the selected schedule click the Delete button 4 To close the lt Modify Schedule gt window click the OK button H view Schedule Title Conference AAA Date 20090 030 060 Time OO 00 00 01 00 00 Message Alarm 15Min Before Type Meeting Modify OK Delete SAMSUNG Electronics Co Ltd 94 Enterprise IP Solutions OfficeServ l Modifying a Schedule I Click the Modify button in lt Schedule Details gt window The lt Modify Schedule gt window is displayed You can change the details of the selected schedule and save the changes in your computer Edit Schedule Title Conference 444 Stark Date 3 62009 E 12 00 00 AM 2 End Date a 6 2009 4 1 00 00 4M 2 Change Color All Day Repeat Mo Repeat wt Alarm 15Min Before wyt Type n a Cancel i Deleting a Schedule
94. in the lt PC gt pane 4 If you select an entry in the list in the lt PC gt pane and click the Move to Outlook button EE the selected entry is saved to your Microsoft Outlook and is displayed in the list in the lt Outlook gt pane 5 e To save all entries in the lt Outlook gt pane list to your computer click the Move All to PC button i All entries of the Outlook pane list are displayed in the lt PC gt pane list While the entries are being moved the movement progression is displayed in the progress bar When the movement operation has finished the progression is displayed as 100 6 To save button All entries of the lt PC gt pane list are displayed in the lt Outlook gt pane list While the ies in the lt PC gt pane list to your Microsoft Outlook click the Move All to Outlook entries are being moved the movement progression is displayed in the progress bar When the movement operation has finished the progression is displayed as 100 SAMSUNG Electronics Co Ltd 97 IM PS This chapter describes the messenger function provided in the Professional mode By using the messenger function you can improve the business environment of your company because you can use the phone chatting video call file transfer and white board functions conveniently Starting the Messenger Click the Buddy List icon S in the OfficeServ Communicator menu bar The following screen is displayed E Bu
95. ing the A program whiteboard 1S specified F Share When the specified file is open move to the page you want Program to share and then start sharing the file screen Use the Screen button to select a file Use the hutton to share the file Manually screen To end the sharing use the 03 button A program is specified Add Page Adds a page You can add up to 100 pages Delete Page Deletes a page E Color The left button sets the line color The right button sets the fill color If you double click on a Color button the Color window where you can set the line color or fill color is displayed SAMSUNG Electronics Co Ltd 138 Enterprise IP Solutions OfficeServ l Page Bar The page bar is located to the right of the whiteboard and below the toolbar The page bar contains the buttons you can use to navigate pages Whiteboard ea Memo Bg Screen sharing File sharing Refresh Button Function Sr Scroll Scrolls the page list downward Down e Scroll Up Scrolls the page list upward ei Page The same number of buttons as the number of added pages Buttons is displayed If you click a page button the selected page is displayed on the drawing canvas iJ SAMSUNG Electronics Co Ltd 139 Enterprise IP Solutions OfficeServ l Drawing Canvas The drawing area that displays the figures added by you and other users is located below the toolbar Whiteboard eg M
96. is ringing the MRBT content in your My MCR is displayed on the screen of the other party SAMSUNG Electronics Co Ltd 89 Enterprise IP Solutions OfficeServ If MRING content is set in your My MCR and MCID content is set in the My MCR of the other party his MCID content is displayed on your screen SAMSUNG Electronics Co Ltd 90 Enterprise IP Solutions OfficeServ Schedule You can use the Schedule functions of the OfficeServ Communicator using the Schedule menu l Viewing the Monthly Schedule 1 Click the Schedule icon Schedule in the OfficeServ Communicator menu bar or select Schedule Schedule from the system tray menu The following screen is displayed 2 e The Monthly Schedule tab is selected by default Today s date is highlighted l Viewing the Daily Schedule I Select the Daily Schedule tab in the Schedule screen The following screen is displayed Today s schedules are displayed by hour H Schedule ori dd ltem SAMSUNG Electronics Co Ltd 91 Enterprise IP Solutions OfficeServ Viewing a Schedule H Schreiwe 2003 03 0E FAI Conference AAA 5 Be r ae io wa ote 12 13 14 19 20 71 Tre Oto ji oo eo 26 27 28 Hassaga a Alarm Tap a dd ltem Data Sync I Select the Schedule tab in the Schedule screen The following screen is displayed Today s date is displayed and selected in the calendar You can view the schedules r
97. k to meet you Audrey 4 Click the Es Send Message button to send the sentence as a message using the New Message window New Message Hew Message T 24 90 Mict to meet vou Sudre Recipient Internal SMS i External 5M5 Ta H L TT 7 S send Msg Cancel SAMSUNG Electronics Co Ltd 83 Enterprise IP Solutions OfficeServ Easyset You can use the Easyset using the Easyset menu This function is not supported in the SCMv2 system for Korea l Configuring the Easyset Setting J Click the Configuration icon in the OfficeServ Communicator menu bar The following screen is displayed Setting t MainBar position Fe Save file path Lett Right Path Search f CID Search avatar Ed Local AddressBook Search Hi Outlook Be Recording im EasySet amp Local URL bite 165 213 89 106EasySet Cancel Apply 2 Enter acorrect value in each Easyset setting item Below are the descriptions of the Easyset setting items Server Information or r 2 Enter the IP address and virtual directory name of the computer where the Easyset web server is installed For example if the IP address of the Easyset web server is 10 254 168 152 and the virtual directory name is easyset default enter http 10 254 168 152 easyset System Number Enter the system ID of the OfficeServ Link to which the Easyset is connected The default is 1 Selecting the Pho
98. l History menu For more information refer to the Call History section of the Menu Functions chapter Messages Allows access to the Messages menu For more information refer to the Messages section of the Menu Functions chapter Director Secretary Activates the Director Secretary screen This menu item is enabled only if the Director Secretary function is enabled for the ID in the system This menu item is not supported in the SCMvz2 system for Korea Easyset Activates the Easyset screen For more information refer to the Easyset section of the Menu Functions chapter This menu item is not supported in the SCMvz2 system for Korea SAMSUNG Electronics Co Ltd 23 Enterprise IP Solutions OfficeServ Open Voice Activates the Open Voice Conference screen For more information refer to the Voice Conference Conference section VCS Provides the VCS service This menu item is shown only in the Professional mode It is enabled when the system is registered to the VCS server and the service is available normally Viewing Recordings Activates the View Recordings screen during a call For more information refer to the View Recordings section of the Menu Functions chapter Schedule Allows access to the Schedule menu For more information refer to the Schedule section of the Menu Functions chapter DDE Resets the DDE or closes the running DDE program gt About OCS Displays the information
99. l System SQL Server Configuration Me Sa Secondary Logon Enables st Started Automatic Local System Indexing Service r i Sy Security Accounts Manager Stores sec Started Automatic Local System Internet Information Service Sy Security Center Monitors s Started Automatic Local System Rs Server Supports Fil Started Automatic Local System Sa Shell Hardware Detection Provides n Started Automatic Local System Sy Simple Mail Transfer Protocol SMTP Transports Started Automatic Local System Sa Smart Card Manages a Manual Local Service gt Extended SAMSUNG Electronics Co Ltd 173 Enterprise IP Solutions OfficeServ l 1 6 Installing the Update Server and Configuring Environment For the OSC to perform auto update the update server must have been configured A web server is used as the update server The OSC and the update server communicate via the HTTP protocol port 80 When installing the OSC you will set the URL of the update server The operation procedure for auto update is below When the OSC is started it connects to the URL of the update server and takes OSCVersionInfo from it When an update is needed the OSC runs OSCAutoUpdate exe and exits itself Then the OSCAutoUpdate downloads and installs a patch file and then runs the OSC automatically Below is the procedure for configuring the update server 1 Click Control Panel gt Administrative Tools gt Internet Information Serv
100. lays the chatting content you saved If you click the Show Chat List icon the View Previous Chat Content window that shows a list of the saved files is displayed If you select a file in the list the chat content contained in it is displayed You can select and delete multiple files or you can delete all files in the list Chatting List Date SAMSUNG Electronics Co Ltd 102 Enterprise IP Solutions OfficeServ Open Conference Icon Displays a list of the users with whom you have chatted or have had a conference The Recent List displays the userswith whom you have chatted or have had a conference recently You cannot change or delete the listed entries Configure My Information Displays a list of the users with whom you have chatted or have had a conference The Recent List displays the userswith whom you have chatted or have had a conference recently You cannot change or delete the listed entries O My Information Contact Watcher List Ea N itis g Ni FA Di Pi kp3225 osm com SE kp3236 o0sm com e ds itact Away Time iw Me as Awavl her min Away Message tt iessage When it bye 1 Contact Name Extension Department Job Position You can change these items in the OfficeServ Messenger Server Administrator screen Standard users can only view these items Chat Name View or change your chat name that is displayed in the Buddy List screen a buddy entry or Chat window Email Enter you
101. ll a button or right click on it and click Make Call from the menu displayed Ti ES Making a Call from a Call List zg For more information on how to make a call from the Recent Call List Dialed Call List Received 7 Call List refer to the Call History section of the Menu Functions chapter Saving a Phone Number To save a phone number from the recent call history select a history entry and click the Save Number button SAMSUNG Electronics Co Ltd 41 Enterprise IP Solutions OfficeServ Answering A Call Before Answering a Call This section describes functions for answering calls For information on each function refer to each function description section Answering an External call Answering an External Call Using a Night Service Bell hA 7o Answering an Intercom Call Answering a Call in Auto Answer Mode Functions Answering a Call in Page Answer Mode Call pickup G Il pich roup call pickup x i Answering a camp on call x S J74 7 SAMSUNG Electronics Co Ltd 42 Answering a Call A call can be answered by using one of the following methods in the OfficeServ Communicator This manual mainly describes how to answer a call using the Call and End buttons Answering a Call Using the Call Speaker and End buttons When a call is received you ca wer it by clicking the Call button M After finishing your conversation you can end the
102. ll to be repeated calling the most recently dialed number Hold button Allows the user to hold a call or release another held call during one call Forward button Allows a call to be forwarded to other person during a call n m m m m Mm Pickup button Allows a call which is ringing on other person s phone to be answered Animated icon indicating phone status Displays the phone s status with an animated icon When clicked the Configuration menu screen for the phone is displayed Animated icon indicating user status Displays the user status with an animated icon When clicked the menu screen for changing your status is displayed SAMSUNG Electronics Co Ltd 15 D el OF Of 7 Enterprise IP Solutions OfficeServ l The Three Forms of Main Screen The OfficeServ Communicator provides three different sized forms of the main screen To shrink the size of the currently displayed main screen click the Gi button at the top right of the main screen To enlarge the size of the shrunken main screen click the button at the top right of the main screen The pictures below show examples of the three forms of the main screen D el OF Of TT 7 Default size main screen Maximum size COMMUNICATOR One step shrunken size main screen COMMUHICATOR nai Two step shrunken size main screen Minimum size The Menus Provided Depend on the Size of the Main Scr
103. mber you dialed Holds the current call or reconnects a held call Forwards the all current calls to another station Makes a conference call Picks up a call that is ringing on another station Call Control Menu You can control a call using the context menu displayed when you right click on the main screen This menu is displayed only in Deskphone mode A call can be controlled using this menu This menu is not displayed in Softphone mode T New Ext Call K Continuous Dialing 5 Redirect iad Park id Unpark 62 Pick Up 28 Group Pick Up Blind Transfer S Consultation Transfer Toggle Page X Call Back l3 Leave Message l Camp On OHVA i My Voice Mail Bp Leave Voice Message le Transfer to Voice Mail A Call Recording with Voice Mail 2 Message List Call Back Status a Follow Me Paging Zone Names SAMSUNG Electronics Co Ltd 146 Enterprise IP Solutions OfficeServ The menu items of this menu are described below Trunk Redial Redial Continuously Forward to Another Station Co Hold Pickup Station Call Pickup Group Call Forward Immediately Forward after Making a Call Exchange Calls Announcement Callback Leave Message Reserve Station OHVA Voicemail Box Leave Voice Message Forward to Voicemail Box Record Call in Voicemail Box Message List Callback Status Reverse Forward Makes a new call e
104. n to send the message SAMSUNG Electronics Co Ltd 78 Enterprise IP Solutions OfficeServ All Messages 1 e Inthe Information Management Box window click All Messages under the Messages menu t5 Information Box Name Phone Number mm AbnAudrey 2009 02 26 15 25 56 Nict to meet vou Audrey mi Unknown 2009 02 26 152513 Hello 3236 m Unknown 2009 02 26 15 2513 Hello 3236 E Delete Delete All A A list of all messages is displayed To make acall to a person who sent a message select it and click the Make Call button To reply to a person who sent a message select it and click the Send Message button To delete a message select it and click the Delete button H L TT 7 Ss SAMSUNG Electronics Co Ltd 79 Enterprise IP Solutions OfficeServ Received Messages I Inthe Information Management Box window click Received Messages under the Messages menu 2 A list of the received messages is displayed FA Information Box Name Phone Number a Unknown BIOIEIADE S215 S A S Hello 3236 Received Message E Delete Delete All To make acall to a person who sent a message select it and click the Make Call button To reply to a person who sent a message select it and click the Send Message button To delete a message select it and click the Delete button To delete all the received messages click the Delete All button S
105. ne Color Select the phone color you want to use White Black Selecting to Use the Phone Screen Specify if you want to use the phone screen Used Unused SAMSUNG Electronics Co Ltd 84 Enterprise IP Solutions OfficeServ l Using Easyset I Click the Easyset icon in to the system automatically and then the following screen is displayed in the OfficeServ Communicator menu bar You are logged ALI O18 seu Easyset Screen Once You Have Successfully Logged In 2 Ifthe configuration is incorrect you are taken to the Easyset login screen Enter the phone number and password and then log in to the Easyset system manually H L TT 7 5 Easyset Login Screen SAMSUNG Electronics Co Ltd 85 Enterprise IP Solutions Office ato OfficeServ Communicator Easyset x Regardless of whether you use Easyset you should ask the administrator for more information including whether Easyset is available and the URL For more information on how to use Easyset refer to the OfficeServ EasySet manual x This function is supported only in the OfficeServ Communicator Professional mode Moreover this function is not supported in the SCMv2 system for Korea Viewing Recordings Using the View Recordings menu in the menu bar you can view the recordings made while you were talking on the OfficeServ Communicator 1 o Click EAM in the OfficeServ Communicator menu bar The following screen is displ
106. o use in the Environment Mode section at the top right of the Configuration screen 4 The Connection tab where you can set the connection information is displayed 5 Set the phone information system information OfficeServ Link information etc according to the phone type you selected Q5 When logging in to the system in Deskphone mode the message Cannot connect to a line is displayed on the main screen a A5 Check the following items 1 Click Start gt Control Panel gt Administrative Tools gt Services In the Services window check whether the Remote Access Connection Manager service is set to Disabled If the Remote Access Connection Manager service is set to Started you must change the start type of the service to Disabled and then restart your computer to actually apply the changes 2 Check whether the Link IP and Link Pork are set correctly in the Connection tab of the Configuration screen SAMSUNG Electronics Co Ltd 191 Enterprise IP Solutions OfficeServ Q6 When logging in to the system in Deskphone mode the message Cannot connect to the selected line is displayed on the main screen A6 If you are not connected to a specific line in Deskphone mode request the OfficeServ Link administrator to 1 Check the number of the line that will be connected in the Line Status screen of the OfficeServ Link 2 Check whether the OAI item is displayed as o gt Check whether O
107. ok contacts applied If the message Microsoft Outlook is not installed or is not configured properly after installed is y displayed If the message above is displayed when you try to import or export contacts to or from Microsoft Outlook check whether it is installed normally and configured properly SAMSUNG Electronics Co Ltd 69 Enterprise IP Solutions OfficeServ Exporting Contacts to an Excel MDB File 1 e Inthe Phonebook screen click the Lu button a The Synchronize Contacts window is displayed PhoneBook Sync Outlook Outlook Reload Reload B Total Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 amp Total Contact amp Applicable contact amp Marketing Ahn Audrey 010 555 1234 4033 amp Applicable contact o O PE rm 3 Select the Export tab fs PhoneBook Sync Export Export Reload B Total Ann Audrey 010 555 1234 4033 Kim Bobby 010 555 5679 4032 B Applicable contact B Marketing Ahn Audrey 010 555 1234 4033 B Applicable contact g0 PE E 4 Select the contacts to export in the list of the PC pane 5 Configu ist of the contacts to export using the Move button EE You can click the Move All button if you want to export all contacts in the list of the PC pane SAMSUNG Electronics Co Ltd 70 Enterprise IP Solutions OfficeServ FA PhoneBook Sync Export Export Reload amp Applicable contact
108. olors For more information on the LED indicator for operation status refer to the LED Indicator for Operation Status section of the Before You Get Started chapter Icons indicating the terminal s settings Displays the icons indicating how the terminal functions are currently configured o Er Director Secretary setting state gt Auto Answer state or Broadcasting Answer state in the Answer mode oF Auto Answer state or Broadcasting Answer state in the Director Answer mode F This icon is displayed only if the Answer mode is set to Ringing 7 There is at least one station message Softphone mode When there is a VM in the SVMi Digiphone mode When there is a VM Displayed when there is no station message Mute state Calling is locked Both calling and receiving are locked There is at least one unread SMS message The absence message function is enabled Video mode state Video mode state but the video scenes are blocked The DND function is enabled EEHEEDEES The call forwarding function is enabled Main screen The main screen displays the call processing status and the various messages Minimize button Minimizes the OfficeServ Communicator window Shrink Main Screen button Reduces the size of the OfficeServ Communicator main screen Hide button Hides the OfficeServ Communicator window and displays an icon in the Windows system tray SAMSUNG Electronics Co Lt
109. opposite party Call Recordings Local Saves the video or audio call files recorded by the OfficeServ Communicator to the local PC VCS Server Saves the video or audio call files recorded by the OfficeServ Communicator to the VCS server If the OfficeServ Communicator cannot interoperate with the VCS server they are saved in the PC File Storage Sets the path to the location used by the OfficeServ Communicator to save files when it Location receives a file or captures screens for a video call Avatar Set the avatar to be shown to the opposite party during a video call or chatting Easyset Enter the Easyset server URL SAMSUNG Electronics Co Ltd 35 Soy Ki pA Shortcut Keys In the Shortcut Keys tab you can register or delete the hot keys to use in your OfficeServ Communicator 1 e Click the Configuration icon in the OfficeServ Communicator initial screen Z Select the Shortcut Keys tab in the Configuration screen Setting t gt Auto Switching feature an outside line i Using an outside line automatic connection Using an outside line number Using an outside line and automatically enter the specified number to the outgoing FS Ifan outside line enter the number 1234 1234 5678 Auto Switching feature phone number HEUTE E The country code is automatically deleted outgoing specified Wf The area code is automatically deleted outgoing Enter the country code Enter the area code FS 082 031 1
110. ort number and local port number VCS Authentication Fail In Professional mode this error may occur in one of the following cases When the connection information used to connect to the VCS server is incorrect Select Configuration gt Connection tab In the VCS section check the server IP address When you cannot register a service to the VCS server To use the VCS function the system must have been configured properly Consult your system administrator about whether the settings for using the VCS function are configured properly SAMSUNG Electronics Co Ltd 162 Enterprise IP Solutions OfficeServ SAMSUNG Electronics Co Ltd 163 Enterprise IP Solutions OfficeServ When Operating the OfficeServ Communicator The Buddy List menu is disabled in the main bar The VCS menu is disabled in the main bar In Professional mode if you failed to log in to the messenger server check the connection information used to connect to the messenger server In Professional mode if the Buddy List function is being used check the operation status of the messenger server In Professional mode if you failed to log in to the VCS server check the connection information used to connect to the VCS server DND Fail When the corresponding service is disabled in the system Program 701 gt USE FEATURE gt 12 DND YES Forward fail When the corresponding service is disabled in the Absence message se
111. otify the calls received during absence SAMSUNG Electronics Co Ltd When checked the OfficeServ Communicator is run automatically when the computer starts When checked if a call or message is received the OfficeServ Communicator beeps with the PC speaker tones to notify the user If this checkbox is checked in your OfficeServ Communicator and a call or message is received to it other persons can know of it easily and pick it up for you with their OfficeServ Communicator When checked if you are connected to an opposite party the Memo window is displayed automatically When checked if the OfficeServ Communicator fails to login to the Buddylist or VCS server it tries to reconnect automatically When checked if a call is received during your absence the OfficeServ Communicator notifies you of it 25 Enterprise IP Solutions OfficeServ Use the notification sound When checked the notification sound is enabled Notify using a popup When checked if a user registered in your Buddylist logs in to the server the window when my buddy OfficeServ Communicator notifies you of it logs in Notify using a popup When checked if an SMS is received the OfficeServ Communicator notifies window when a message is you of it received Language Language Selection Select the desired language for the OfficeServ Communicator Korean Sets Korean as the language to use with the OfficeServ Communicator
112. oup this can be selected 3 Click the Start Audio Conference button to make calls to the specified persons g olr ro m rkl les 4 Begin and continue the conference when they are connected Ps Hello SAMSUNG Electronics Co Ltd 50 Enterprise IP Solutions OfficeServ nonin 5 To disconnect the connection for one person during the conference click the Disconnect button next to the input field where his phone number is entered Audio Conference 6 To invite another additional person during the conference enter his phone number in an empty input field and click the Request button next to it e When the phone of the invited party rings the Request button changes to become the Stop button e Theconnection request can be cancelled by clicking the Stop button before the invited party answers it ey Z To end the conference call click the End Conference Call button olr NM rol me rkl SAMSUNG Electronics Co Ltd 51 Enterprise IP Solutions OfficeServ Video Call i PIP Function You can check and change the position of the PIP screen displaying you during a call 1 e Click the PIP button in the Video Call screen Contact Video Ka Each time the PIP button is pressed the position of the PIP screen display changes its order e Theposition of the PIP screen is changed in the order of bottom right top right top left bottom left and no displa
113. p You can delete a contact group If you delete a contact group all the contacts contained in it are deleted too 1 e Select the contact group to delete FA Information Box A k oot No Name Home Home 2 Company Mobile Extension Marketing E Edit Group Add Group Add Delete Item Delete Group a Click the isisisi button to delete the selected contact group Note that all the contacts contained in it are also deleted rsr an Deleting All the Contacts and Contact Groups To delete all the contacts and contact groups from the phonebook select All from the Phonebook menu Then click the Delete Group button SAMSUNG Electronics Co Ltd 59 Enterprise IP Solutions OfficeServ l Modifying a Contact You can modify a contact registered in the phonebook 1 e Inthe Phonebook screen double click on the contact to modify The Detailed Information window is displayed as shown in the figure below The detailed information for the selected contact is shown in this P Detail Information 2 Click the button The Modify Contact window is displayed as shown in the figure below You can modify the information for the contact Hy LL TT 7 S l x Last JAR Audrey MMema Find Pic a F a d 3 Click the SAMSUNG Electronics Co Ltd 60 Deleting a Contact You can delete a contact from the phonebook 1 e Select the contact to delete FA
114. phone is in Idle mode if the same symptom occurs reset the power or network connection of the UC phone and then retry to log in to the system Q9 When logging in to the messenger server an error message is displayed Ag When the messenger connection information is set incorrectly or the messenger server does not operate you cannot log in to the server Check the following items fthe message Check the messenger local port is displayed 1 Run the OSC SAMSUNG Electronics Co Ltd 192 Enterprise IP Solutions OfficeServ 2 Click Configuration from the system tray menu or in the main bar to display the Configuration screen 3 Clickthe Connection tab in the Configuration screen 4 Change the value of the Local Port item in the Messenger section to a 4 digit value of 5000 to 6000 except 5060 5 Log in to the messenger server again Ifthe message Failed in authentication is displayed 1 Run the OSC 2 Click Configuration from the system tray menu or in the main bar to display the Configuration screen 3 Click the Connection tab in the Configuration screen 4 Set the ID and password again in the Messenger section If you need to check the ID and password contact your administrator 5 Log in to the messenger server again fthe message Failed to connect to the messenger server is displayed 1 Contact your administrator to check the operation status of the messenger server 2 Check the n
115. posite Party Information bar which you can click to show the Opposite Party Information screen is displayed only if the opposite party is a user registered in your phonebook SAMSUNG Electronics Co Ltd 44 Enterprise IP Solutions OfficeServ Answering a Call This function allows you to answer the call l Answering a Call This function allows you to answer the call 1 OfficeServ Softphone rings and displays a message notifying you that a call has arrived oOo Ifthe ring volume is set to minimum OfficeServ Softphone will display only a message A Click Send to answer the call o Click Speaker or receiver to answer the call com 3 Click End to end the call o If the call was answered by clicking the receiver click the receiver again to end the call G zi z HI 7 SAMSUNG Electronics Co Ltd 45 Convenient Functions Functions Available during a Call This section describes the functions you can use while you are talking on a station or trunk call using the OfficeServ Communicator Holding a Call Ifan urgent job occurs or another call is received during a call the current call can be held for a while and then re connected after the urgent work or other call is finished Holding a Station Call 1 To hold a station call while you are talking on it click the Hold button The HOLD ON message is displayed on the main screen e Ifthe station number is
116. r In the Detailed Information window the phone status messenger status name chat name extension number department job position email and contact for absence are displayed You can make a call to begin to chat with or send an email to the selected buddy 9 Profile Nickname 3240 Extension 3240 Dept Position E Mail kKpsedo osm com Away Contact SAMSUNG Electronics Co Ltd 108 Enterprise IP Solutions Office Make Call Makes a call to the extension number of the selected buddy Chat Begins chat with the selected buddy For more information refer to the Chatting section Email Runs Microsoft Outlook and enters the email address of the selected buddy in its Recipient input box Send Message Sends a message to the selected buddy If he is logged off it is sent to him when he logs in to the server the next time If you select Send Message the New Message window is displayed as shown in the figure below so that you can enter your message For more information refer to the Messages section New Message Hew Message Recipient kp3240 osm com Delete Sender send Msg Cancel Move Group To Moves the selected buddy to a different group If you point to the Move Group To menu item a group list is displayed as a sub menu The group to which the selected buddy belongs is displayed as checked Select an unchecked group The selected buddywill be moved to the selected
117. r email address Contact when absent Enter the contact you want to use when you are not online or Nar 2 Set absence time If there is no keyboard or mouse input for the specified period of time the messenger status is changed to Absent 3 Absence message Enter the message you want to display to your buddies when you are not online 4 Manage buddies When a user wants to register you as his buddy set whether to accept his buddy registration request If you select the Accept always automatically option any registration request is accepted If you select the Conform whether to accept option when a registration request is received a notification window is displayed so that you can accept or reject it Allowed buddies Displays a list of the users who registered you as his buddy Their buddy registration requests were accepted because the Accept always automatically option was selected or you accepted SAMSUNG Electronics Co Ltd 103 Enterprise IP Solutions OfficeServ each of them by clicking the Accept button in the notification window displayed when he sent that request Blocked buddies Displays a list of the users whose buddy registration request you rejected Their registration requests were rejected because you rejected each of them by clicking the Reject button in the notification window displayed when he sent that request For the users in the Blocked buddies list your status is displayed as offline
118. r the camera is not recognized the message There is no available camera is displayed as shown in the figure below ao Sending Videos is x While you are using your camera in the Chatting window even if a video call is received no video is displayed on the Video window SAMSUNG Electronics Co Ltd 125 Enterprise IP Solutions C fr if d OfficeServ ACI V Stopping Sending Videos To stop sending videos click the Camera OFF button in the Video window When sending is stopped your avatar is displayed again t Conference kp3208 X 9 Video Window G B kp32031 joins in the conferance Camera Cf SAMSUNG Electronics Co Ltd 126 Enterprise IP Solutions OfficeServ l Video Window Layout If you click the Change Layout button the locations of the video areas in the Video window are changed The layout is set in the order of diagonal horizontal and vertical directions starting from the current window layout 2 Conference kp3208 oe k932031 joins in the conference Below is an example of the vertical layout i Conference kpse0n A A viden Window B Ei kp32031 joins in the conference Camera Oh SAMSUNG Electronics Co Ltd 127 Enterprise IP Solutions OfficeServ Sending and Receiving Files You can send or receive files when both you and your buddy are connected through the Chatting window Ifyou click the Send Files button on the toolbar of th
119. registered in the Program Keys screen the corresponding station number button blinks _ a e Inthe main screen of the opposite party a message showing that you BS are holding his call is displayed 3236 21 Feb 2009 PM 3 16 3 To connect to the held call again click the Hold button again SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ l Call Transfer This function allows you to transfer an external call when the other party of the call requests connection to another party Unconditional Call Transfer 1 Click Transfer during an external call Dialpad 2 Enter the station number or CO line number to be _ i i transferred 0 3 While the transfer bell is ringing click End and hang up the phone to transfer the call immediately S b O Click Speaker or the receiver ky ral el St 7 5 SAMSUNG Electronics Co Ltd 47 Enterprise IP Solutions OfficeServ Conditional Call Transfer 1 7 Click Transfer during an external call Dialpad 2 ABC a Enter the target station number or CO line number and wait en Os foo until the other party answers the call 3 Once the party to be transferred answers the call soeak to the person and click End to hang up the phone o Click Speaker or the receiver Transferring an incoming call directly to a voice mailbox Dy Select Voice Mail Box from the AOM window and ent
120. ry LAB iv OK Cancel If you want to create a new group and add them to it select the Add to New Group option and then enter the name of the new group in the text box to the right of it SAMSUNG Electronics Co Ltd 113 Enterprise IP Solutions OfficeServ Add Buddy Cd a 3211 Name 3212 sale 3214 sals 3217 3218 3219 3216 New Group Existed Group OfficeServ LAB OOO OOOO O ov Select the users you want to add to the specified group and then click the OK button The added buddies will be displayed in the All tab O Add Buddy a 3211 Name a 12 3213 3214 New Group Existed Group OfficeServ LAB OO OOOO O o H L TT 7 Ss SAMSUNG Electronics Co Ltd 114 Enterprise IP Solutions OfficeServ l Buddy Registration Notification Window When you log in to the server successfully the Buddy Registration Notification window is displayed for each of the buddy registration requests received before your login time and the buddy registration requests you received but have not answered yet Watcher Notification 3238 kp3238 0sm com requested the buddy registration Accept it Accept If you click the Accept button you will be registered as a buddy of the user that sent that request and will be displayed in the All tab of his Buddy List If you click the Reject button you are still displayed in his Buddy List but your status is displayed as offline If
121. s OfficeServ l 2 7 Setting the Phone Type In the Installation Type screen select the item that matches the phone you want to use and click Next For a UC phone SMT i5243 select UC Phone For a softphone select Softphone For adigiphone select Deskphone Samsung OfficeServy Communicator InstallShield Wizard Setup Type Select the setup tyoe that best suits your needs Select from the options belows SoftPhone O DeskPhone 2 8 Setting the Auto Update Information In the Set Auto Update Information screen enter the URL of the update server and the location in which the version information file and setup file downloaded from the update server will be saved Click Next Samsung OfficeSery Communicator InstallShield Wizard Auto Update Server Info Setting Insert Auto Update Server IP Address IP Address MA SAMSUNG Electronics Co Ltd 182 Enterprise IP Solutions OfficeServ 2 9 Start Installation Screen Click the Install button to start the installation Samsung OfficeSery Communicator InstallShield Wizard Ready to Install the Program The wizard ts ready to begin installation Click Install to begin the installation IF YoU want to review or change any of your installation settings click Back Click Cancel to exit the wizard 2 10 Installation Progress Screen During the installation files are copied to t
122. same as in the Background Image tab SAMSUNG Electronics Co Ltd 161 Enterprise IP Solutions OfficeServ Troubleshooting When Logging in to a Server from the OfficeServ Communicator Invalid IPP Regist User ID When the phone number is an unavailable one When you enter a phone number that is being used Enter a correct phone number registered in the system In Softphone Link mode only softphones When the connection information used to connect to succeed in initialization the OfficeServ Link is incorrect Select Configuration gt Connection tab Check the link IP address and link port number When the OfficeServ Link is not running Check whether the OfficeServ Link is operating normally Call Initialization Fail When the phone number is not a correct number registered in the system Check whether the phone number is a number that can be used in the system When the connection information used to connect to the OfficeServ Link is incorrect Select Configuration gt Connection tab gt Link IP address Check link port number Messenger Authentication Fail In Professional mode this error may occur in one of the following cases When the connection information used to connect to the messenger server is incorrect When the login information ID and password for the messenger server is incorrect Select Configuration gt Connection tab In the Messenger section check the ID password server IP address server p
123. ssage received at 02 27 2009 09 34 59 While your buddy is entering a message to send to you a message that he is entering a message is displayed in the status bar After receiving a new message from him the time that it the last message is received is displayed ori SAMSUNG Electronics Co Ltd 122 Enterprise IP Solutions OfficeServ l Inviting a Buddy While chatting you can invite other users to the chat Only the master of the conference can invite users 1 Ifyou want to invite a chat buddy click the Add Member button in the toolbar of the Chatting window 2 Ifyou click the Add Member button the Add Member window where you can invite other users is displayed as shown in the figure below Select the criteria you want to use for searching enter text you want to search for and click the Search button J A list of the users that match the condition you specified is displayed The users that cannot be invited to a conference because they are in the offline or DND status are not included in the search results 4 Select a user you want to invite and click the OK button The selected user is invited to the conference add Member SAMSUNG Electronics Co Ltd 123 Enterprise IP Solutions co fe VAF jJ OfficeServ i Saving Chat Conversations You can save the conversations you made with your chat buddy as a file in your computer To save the chat conversations click the Save Ch
124. sy Station Callback Redial Camp On Redial Connecting to an Operator Busy CO line Callback Redialing a CO line Parking Orbit Saving Phone Numbers a Making a Call to the Saved Phone Number Dialing the Most Recently Called Number Making a call using the Recent Call Log Making a call using a system speed dial number Making a call using Personal directory dial number Making a Call Using a Directory Name SAMSUNG Electronics Co Ltd 38 Enterprise IP Solutions arv Making Calls This section describes the functions for making calls using OfficeServ Softphone This user guide describes how to make a call in the Enbloc mode by using the Send or End button Making Calls by Using the Send Speaker or End Button Click Send to make a call Click End to end the call COMMURICATOR 4 sss Dialpad Fe a AL 2rec Sper 4 19 Le Fy GHI JKL 4NO er n o J Pars 8 Tov xyz 7 OS 7 74 7 Making Calls by Using the Keyboard 1 Enter a phone number in a wait state by using the keyboard 2 Press the Enter key in the keyboard or click the Send button to make a call 3 After a call is completed press the Esc key in the keyboard or click the End button Making Calls by Using the Dial Buttons on the Numpad 1 Enter a phone number in a wait state by using the dial buttons on the numpad If the numpad window is not displayed click the Beis to display the nump
125. t the wizard Finch J Canoe SAMSUNG Electronics Co Ltd 185 Enterprise IP Solutions OfficeServ 3 Items to Check after Installation i 3 1 Running the OSC After an installation has been completed successfully double click the following shortcut icon on Windows desktop to run the OSC oasungi WIICESETH Or you can click Start gt All Programs gt Samsung Electronics gt OfficeServ Communicator gt Samsung OfficeServ Communicator to run the OSC Samsung Oficesery Communicator Ga Uninstall Samsung OfficeSery Communicator 3 2 Configuring Environment UC phone Softphone or Deskphone mode When you run the OSC for the first time the Configuration screen is displayed as shown in the figure below Enter the relevant information and click the Apply button to save it If you click OK the configuration finishes and the Login screen is displayed 1 For UC Phone Mode A Phone Information Station ID Enter the phone number of your phone Password Enter the password already set Local IP Select Auto to enter the local IP address If multiple LAN cards are installed in the system or there are multiple IP addresses configured a list of IP addresses is displayed in the combo box Select the IP address you want to use If you cannot enter the IP address you want to use using the Auto method select Manual and enter the IP address directly Phone IP Select Auto to enter the IP a
126. t to the Send Files window in the Receive Files window you can only change the saving path and start or cancel receiving the files When the Receive Files window is displayed specify the path to save the files by clicking the Browse button and then click the Start Receiving button To cancel receiving the files click the Cancel button SAMSUNG Electronics Co Ltd 132 Enterprise IP Solutions OfficeServ The receiving progression is displayed for each file in the Receive Files window t File Recieve Fie name Samsung OfficeSery Co Rec e folder CW Temp When the files have been received completely the Browse button is changed to the Open button You can open the folder directly where the received files are saved by clicking the Open button Fie Edt Yew Favorites Took Help Q se 4 T iF j Search oy Folders Au deme gt i Type File and Folder Tasks E OFficeSery_Communicatorsetup_2 12 2009 log Text Document C9 Maka a neve folder E OFficeSery_CommunicatorSetup_2 16 2009 loq Text Document E OfficeSery_CommunicatorSetup 2 18 2009 log Text Document Q iat Folder t OfficeSery_CommunicatorSetup 2 24 2008 log Text Document E gt Share this alder E OfficeServ_CommunicatorSetup_3 3 2009 log Text Document Aeohcstion Other laces See Local Disk C E Ms D dumants G Sharad Documents 4 Hy Computer al My Network Places Details SAMSUNG Electronics Co Ltd 133
127. the Caller ID CID is displayed on the OfficeServ Communicator screen No display Does not display the CID Number Displays the number as the CID Name Displays the name as the CID Set what is displayed on the station buttons in the Program Keys screen Number Displays station numbers in the Program Keys screen Name Displays station names in the Program Keys screen 28 D OF Of 7 Enterprise IP Solutions OfficeServ l Phone Status Tab In the Phone Status tab you can configure the various options related to the system Setting 1 e Click the Configuration icon in the OfficeServ Communicator initial screen A Select the Phone Status tab in the Configuration screen Setting aj el tH Foward t Station Lock OF O Clear O Unlocked O o stem All calls On Busy No Anse Locked Outgoing On Busy OND Forward Locked All Calls 7 On No Answer Follow he amp Absent Message fd clear Absent Msg Edit Cancel Disables the Call Forwarding function Forward all calls Forwards all received calls Forward the calls Forwards only the calls received while you are talking Call Forwarding received during a call Forward when not Forwards calls only if they are not answered answered Busy No Answer Forwards calls if they are received during a call or are not answered Enable the DND Select this option when you do not want to answ
128. the top right of the Configuration screen no scene is displayed during a call Checking the call mode 1 Run the OSC 2 Log in to the system 3 Click Configuration from the system tray menu or in the main bar to display the Configuration screen 4 Click the Video tab in the Configuration screen 5 Check whether Video mode is selected in the Call Mode Setting section If Voice mode is selected select Video mode and click the OK or Apply button at the bottom right of the screen 6 Connect a call again and check the My Screen area Checking the camera settings 1 Run the OSC 2 Log in to the system 3 Click Configuration from the system tray menu or in the main bar to display the Configuration screen 4 Click the Video tab in the Configuration screen 5 Check whether a camera is selected in the Capture Camera combo box If there is no camera selected select a camera to use from the combo box and click the OK or Apply button at the bottom right of the screen 6 If there is no camera listed in the combo box check the installation status of your camera 7 After setting the camera connect a call again and check the My Screen area Q13 Voice cannot be heard during avideo call Sound card setting error A13 Voice may not be heard depending on the phone mode and sound settings Check the following items Checking the phone mode 1 Run the OSC 2 Click Configuration from the system tray menu or in the main
129. tlook Microsoft Excel or etc a 2 Contacts Compatible with Microsoft Outlook To use the OfficeServ Communicator contacts compatible with Microsoft Outlook Microsoft Outlook must be installed in the PC where the OfficeServ Communicator is installed and must be configured so that the OfficeServ Communicator can use Microsoft Outlook Importing Contacts from Microsoft Outlook 1 Inthe Phonebook screen click the O button PA The Synchronize Contacts window is displayed F PhoneBook Sync Outlook Outlook Reload Reload amp Total Contact B Total amp Applicable contact Ahn Audrey 3238 010 555 1234 3240 Kim Sting 3227 amp Marketing amp Applicable contact Outlook tab Allows you to synchronize contacts with Microsoft Outlook rsr Export tab Allows you to export the contacts stored in the phonebook of your OfficeServ Communicator as a file in the format of an external program Import tab Allows you to import contacts from a file of an external program LDAP tab Allows you to import contacts from an LDAP server Phone tab Allows you to synchronize contacts with an SMT i5243 IP phone Reload 3 Select the Outlook tab and click the You can be prompted with a message box asking you to confirm the access to the contacts of Microsoft button in the Outlook pane Outlook as shown in the figure below In this case you have to check the Allow access for checkbox and
130. to 5000 by default B Messenger To use the messenger functions enter the following ID Enter the messenger login ID Password Enter the messenger login password Server IP Enter the IP address of the messenger server Server Port Enter the number of the port of the messenger server Local Port Enter the number of the port used when logging in to the messenger server and using the messenger functions 3 3 Login Ifyou click OK when configuration is complete the Login screen is displayed as shown in the figure below Click the Login button to log in to the UC phone and messenger server While login is progressing normally the screen is displayed as shown in the figure below When login is completed the screen is displayed as shown in the figure below SAMSUNG Electronics Co Ltd 188 Enterprise IP Solutions OfficeServ Uninstallation 1 Beginning Uninstallation To uninstall the OSC you can select one of the following two methods Click Start gt All Programs gt Samsung Electronics gt OfficeServ Communicator gt Uninstall Samsung OfficeServ Communicator Gal Samsung OfficeServ Communicator Uninstall Samsung OfficeSery Communicator Or click Start gt Control Panel gt Add Remove Programs gt Samsung OfficeServ Communicator and then click the Remove button 2 Uninstallation Error If you attempt to uninstall the OSC while it is running a warning messa
131. tting fail Announcement fail Page fail When the voicemail box related function does not work The main bar is not displayed on Windows desktop Cannot make a video call SAMSUNG Electronics Co Ltd system Program 701 gt USE FEATURE gt 23 FORWARD YES When the corresponding service is disabled in the system Program 701 gt USE FEATURE gt 50 PGM MSG YES No member is assigned to the page area At least one member must be assigned to a page area of the system Program 604 605 When the receiver is not picked up You must pick up the receiver before making an announcement When the SVMi card is not installed Install the SVMi card in the system and then perform the function again Select Main Bar from the system tray menu When you can hear only sound without video Select Configuration gt Video tab Check whether the Video Mode checkbox is selected Check whether a video camera is installed in your computer Moreover select Configuration gt Video tab Then check whether the camera information is set correctly 164 Enterprise IP Solutions OfficeServ ANNEX Speaker and Microphone Setting System Setting Users of OfficeServ Softphone can make or answer calls in a Windows environment by setting the speaker and microphone status Speaker Setting 1 Click Start gt Settings S gt Control Panel C gt Sounds and Audio Devices from the Windows d
132. tup file Samsung OfficeServ Communicator exe The Samsung OfficeServ Communicator Setup screen is displayed as shown in the figure below Samsung OfficeSery Communicator InstallShield Wizard Welcome to the InstallShield Wizard for Samsung OfficeSery Communicator The InstallShield Wizard will install Samsung OfficeSery Communicator on your computer To continue click Next Click Next 2 2 Accepting the License Agreement The License Agreement screen is displayed select the I agree to the terms of this license agreement option and click Next Samsung OfficeSery Communicator Installshield Wizard License Agreement Please read the following license agreement carefully Software License Agreement amp Limited Warranty For OfficeS ery Communicator Samsung elecommunications America L F i IMPORTANT READ CAREFULLY This Samsung End User License Agreement EULA ts a legal binding agreement between you ether an individual or an entity and Samsung for Samsung software product identified above which includes computer software and may include printed material and online or electronic documentation SOFTWARE By installing using the SOFTWARE you indicate your acceptance of this Samsung License Agreement Ifyou se accept the terme of the license agreement do not accept the terms of the license agreement InstallShield SAMSUNG Electronics Co Ltd 179 Enterprise IP
133. udio mode Pentium 4 2 GHz or higher when using the Video mode When using the Basic mode 512 MB or more Minimum requirement 256 MB when only using the Audio mode 1GB or more Minimum requirement 512 MB when using the Video mode When using the Professional mode 1 GB or more Minimum requirement 512 MB when only using the Audio mode 2 GB or more Minimum requirement 512 MB when using the Video mode 300 MB or more free disk space 10 100BASE T A full duplex sound card A video camera for the PC when using the Camera mode A headset or a microphone and speaker Enterprise IP Solutions OfficeServ Things You Should Know Introduction to the OfficeServ Softphone Intercom Calls Making an intercom call means that the OfficeServ Softphone user who is connected to the phone Q system at the user s office makes a call to another internal OfficeServ Softphone or keyphone user ol el OF Of TT 7 Telephone System SAMSUNG Electronics Co Ltd 8 Enterprise IP Solutions CO fi cerry External Calls Making an external call means that the user makes a call to outside places e g home or answers a call from outside places by using the OfficeServ Softphone or keyphone directly connected to the PBX of the central office Outside amp Inside Telephone T System J Extension a m o a din Ge SAMSUNG Electronics Co Lt
134. xternally on the connected trunk Makes a call continuously to the most recent number you dialed until the opposite party answers Forwards a received call to another station without answering it Means a received external call can be held at another station When a call received by another station is not answered you can pick it up When a call received by other trunk is not answered you can pick it up As soon as your phone rings the call is forwarded to another station First you will make a call to the person to whom you want to forward a received call and ask whether he agrees to answer the call Upon his consent you will forward the call to his station Exchanges the connected call and held call Makes an announcement to a particular area Reserves a call when the called station is busy or does not answer Leaves a message when the called station is busy or does not answer When the called station is busy this notifies it that you will enter the Waiting mode Participates in a call that a station is talking on Connects the opposite party to your voicemail box Allows the opposite party to leave a voice message Forwards the connected call to the voicemail box of a specified station Records the connected call in your Voicemail box Allows you to check whether other stations have left a message while your station was busy or did not answer Checks the callback status Allows other stations to forward calls to
135. y Take a PIC Record Start ES a2 PIP Function To use the PIP function during a call the size of Video Call screen must be the CIF size 352288 Otherwise it cannot be activated You can change during a call the size of the Video Call screen where the opposite party is displayed a e et 7 S SAMSUNG Electronics Co Ltd 52 Enterprise IP Solutions OfficeServ l Block Video Function You can make your scenes not to be sent to the opposite party Send Stop 1 e Click the Stop Sending button before making a call or during a call My Video ax Z To make scenes display on the phone of the opposite party click the Start Sending button again e Ifthe Stop Sending button is pressed during a call the Block Video function is applied to that call only If the Stop Sending button is pressed while in the standby screen the Block Video function is enabled for all calls by default To disable the Block Video function enabled for all calls by default click the Start Sending button again send Stop Preview Start e Inthe UC Phone mode the Stop Sending button is enabled only during acall and the Block Video function is applied to that call only that is you cannot enable it for all calls e When the Block Video function is enabled or applied the Video Call b icon is hidden in the OfficeServ Communicator LCD screen ey w olr ro me rkl SAMSUNG Electronics Co Ltd 53 Enterpris

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