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AXIS A8004-VE User Manual

1. 51 RECOMINGS sienes e AE 52 Find Recordifigs en apace ends ada de ni baa id 52 Play Recording 2423 cages rardi sue a ga RE nude at Die dans 52 Export Video Clip Pc 53 Continuous Recording 53 languages ocacion crase oisesesdeens 54 AXIS A8004 VE Network Video Door Station Table of Contents System OBtlONS Lino dante Dru BRE SENE EN DNE EE aA 55 SIS MERCEDE EI I 55 Date Gt TIME aues vp Rene arx ente oe ace WU Pen ae XU x ex ci aaa 57 NetWOIK cs nce e hia evga e Rex x Rex OX AUR EROR de Rs RR Rise Ron as 58 Storage e LEE die Rd te dre IO 63 l orts amp DEVICES aii o qe tun Ghee Prag ence UE emake Rond 65 Maintenance 238 veg hee ca 68 fre lc EE RE eR E RA 65 SUDDOM 24 ekezedeiccemraeru merus dus aeta pai eae a acus wlan ae 66 Advanced de Du dar meee Re ecu aso la ee ere ie 66 Reset to Factory Default Settings cocoa sa cada warden endo oes 67 Tr ubl sh oting sonic ima ajo ele s RE EE 68 Check the Firmware incessere her erc een D 68 Upgrade the Firmware 0 0 c cece IRR 68 Symptoms Possible Causes and Remedial Actions 69 Technical Specifications aasesecacisaccieR me ecu REA vag wena 72 A A Noa nd ele Ronde nie eee 74 Connection Diagrams 76 Performance Considerations 77 AXIS A8004 VE Network Video Door Station Hardware Overvie
2. arp s IP address serial number 58 AXIS A8004 VE Network Video Door Station System Options ping 1 408 t lt IP address gt Windows example this may require that you run the command prompt as an administrator arp s 192 168 0 125 00 40 8c 18 10 00 ping 1 408 t 192 168 0 125 4 Check that the network cable is connected and then restart the product by disconnecting and reconnecting power 5 Close the command prompt when the product responds with Reply from 192 168 0 125 or similar 6 Open a browser and type http lt IP address gt in the Location Address field For other methods of assigning the IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note e To open a command prompt in Windows open the Start menu and type cmd in the Run Search field e To use the ARP command in Windows 8 Windows 7 Windows Vista right click the command prompt icon and select Run as administrator e To open a command prompt in Mac OS X open the Terminal utility from Application gt Utilities AXIS Video Hosting System AVHS AVHS used in conjunction with an AVHS service provides easy and secure Internet access to live and recorded video accessible from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting The AVHS settings are configured under System Options gt Network gt TCP IP gt Basic The
3. AXISA COMMUNICATIONS AXIS A8004 VE Network Video Door Station User Manual About this Document This manual is intended for administrators and users of the AXIS A8004 VE Network Video Door Station and is applicable to firmware 5 60 and later It includes instructions for using and managing the product on your network Previous experience of networking will be of use when using this product Some knowledge of UNIX or Linux based systems may also be useful when developing shell scripts and applications Later versions of this document will be posted at www axis com See also the product s online help available through the web based interface Legal Considerations Video and audio surveillance can be regulated by laws that vary from country to country Check the laws in your local region before using this product for surveillance purposes This product includes one 1 H 264 decoder license and one 1 AAC decoder license To purchase further licenses contact your reseller Liability Every care has been taken in the preparation of this document Please inform your local Axis office of any inaccuracies or omissions Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice Axis Communications AB makes no warranty of any kind with regard to the material contained within this document including but not limited to
4. e Alternatively right click the video image in Internet Explorer and click Settings Streaming Snapshot H 264 Video Audio PTZ AXIS Media Control EB Copyright 2004 2015 Axis Communications AB Version 7 1 Versions Item Version Media Control 71 21 Audio Component 3 4 0 0 RTP Source Filter 3 4 2 0 H 264 Video Decoder 5 0 6 0 Motion JPEG Video D 3 0 4 0 File Writer 4 0 0 0 Overlay Mixer Filter 2 3 2 0 View License View User s Manual Alternative Methods of Accessing the Video Stream You can also access video and images from the Axis product in the following ways e Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required e Still JPEG images in a browser Enter the path http lt ip gt axis cgi jpg image cgi e Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The following paths can be used Unicast via RIP axrtpu ip axis media media amp Unicast via RTSP axrtsp ip axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm ip axis media media amp e QuickTime M The following paths can be used rtsp ip axis media media amp rtsp ip axis media media 3gp 17 AXIS A8004 VE
5. 2 From the list on the Account Settings page select the account to make the test call from 3 In the test call field enter a valid SIP address to the other device Use the format sip lt extension gt lt domain gt or sips lt extension gt lt domain gt For more information and examples see About SIP Addresses on page 34 4 Click Test call For more information see Transport Settings on page 33 The call status shows below the button For more information see Call Status on page 34 5 To end the call click End call 33 AXIS A8004 VE Network Video Door Station Voice over IP VoIP About SIP Addresses SIP addresses are used to identify users within a network just like you would use a phone number or an email address to contact a friend or colleague Like email addresses SIP addresses are a type of uniform resource identifier URI that includes two user specific parts a user ID or extension and a domain or IP address Together with a prefix and the symbol they make up a unique address For example if Caesar of ancient Rome had both an email address and a SIP address they would be mailto caesar ancientrome it and sip caesar ancientrome it respectively For local peer to peer calls only the IP address is required For more examples and descriptions see below SIP addresses are also known as SIP URIs or in some cases SIP numbers For more information see the PBX s and service provider s instructions Example
6. AXIS A8004 VE Network Video Door Station Events e Status LED Flash the LED indicator This can for example be used to validate triggers such as motion detection during product installation and configuration Stop Audio Clip Stops playing a recorded audio clip when the Action rule is triggered e WDR Mode The WDR Mode can be turned on or off when the action rule is triggered Add Recipients The product can send media files and messages to notify users about events Before the product can send media files or notification messages you must define one ore more recipients For information about available options see Recipient Types on page 49 To add a recipient 1 Go to Events Recipients and click Add 2 Enter a descriptive name 3 Select a recipient Type 4 Enter the information needed for the recipient type 5 Click Test to test the connection to the recipient 6 Click OK Recipient Types The following recipients are available Recipient Use with action Notes Axis Door Controller Axis Door Control An Axis Door Controller enables access management of doors that are connected to it The Axis Door Controller recipient is typically used when sending a DTMF sequence to open a door Email Send Images Send Notification Send Video Clip An email recipient can contain multiple email addresses FTP Send Images Send Video Clip HTTP HTTPS Send Images Se
7. For connecting external devices such as relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface output buttons on the Live View page or by an Action Rule The output will show as active shown under System Options Ports amp Devices if the alarm device is activated e Digital input An alarm input for connecting devices that can toggle between an open and closed circuit for example PIRs door window contacts glass break detectors etc When a signal is received the state changes and the input becomes active shown under System Options gt Ports amp Devices AXIS A8004 VE Network Video Door Station Hardware Overview Power Connector 2 pin terminal block for power input Use a Safety Extra Low Voltage SELV compliant limited power source LPS with either a rated output power limited to 100 W or a rated output current limited to 5 A Audio Connector 2 pin terminal block for line out Important External radio transmitters may interfere with the product s microphone signal To avoid this install a snap ferrite W rth article number 74271733 on the line out cable The line out cable shall pass through the snap ferrite twice SD Card Slot e Risk of damage to SD card Do not use sharp tools or excessive force when inserting or removing the SD card e Risk of data loss To prevent data corruption the SD card should be unmounted before removal To unmount go to Setup gt S
8. Select Enabled 3 Select the type of storage device from the Storage list 4 Select a Stream profile to use for continuous recordings To include audio in the recording use AAC audio encoding and make sure that audio is enabled in the selected stream profile 5 Click Save to save and start the recording 53 AXIS A8004 VE Network Video Door Station Languages Languages Multiple languages can be installed in the Axis product All web pages including the online help will be displayed in the selected language To switch languages go to Setup gt Languages and first upload the new language file Browse and locate the file and click the Upload Language button Select the new language from the list and click Save Note Resetting the product to factory default settings will erase any uploaded language files and reset the product language to English e Clicking the Restore button on the Maintenance page will not affect the language e A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matches the product s web pages In this case upload an updated language file A language already installed in the product will be replaced when a current or a later version of the language file is uploaded 54 AXIS A8004 VE Network Video Door Station System Options System Options Security U
9. View size 009 WDR oc Stream profile Motion JPEG Randuidths Light o Light 00 Output 1 Output 1 00 Trigger 00 Snapshot Audio clip Tampering Click the View size buttons to show the image in full size right button or to scale down the image to fit the browser window left button Click WDR on to enable WDR in intense backlight conditions Click WDR off to disable WDR in low light conditions for optimal exposure Select a stream profile for the Live View page from the Stream Profile drop down list For information about how to configure stream profiles see page 27 Click Pulse to activate the built in light for a defined period of time for example 20 seconds Click the Active Inactive buttons to manually turn the built in light on and off Use the Slider to control the brightness of the built in light slide left to dim and slide right do to brighten Click Pulse to activate the product s output port for a defined period of time For information about how to enable and configure output buttons see page 38 The output button name may differ depending on the name entered in the 1 0 Ports configuration Click the Active Inactive buttons to manually activate and inactive the product s output port For information about how to enable and configure output buttons see page 38 The Manual Trigger button is used to trigger an action rule from the Live View page For information
10. about how to configure and enable the button see Manual Trigger on page 14 Click Snapshot to save a snapshot of the video image This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available Enable this button from Live View Config gt Action Buttons The Audio clip drop down list allows you to play an audio clip from the Live View page Select the audio clip and click the Play button Click Pulse to activate the product s door relay for a defined period of time Click the ActiveTampering Inactive Tampering buttons to manually activate and inactive the product s Tampering output port 13 AXIS A8004 VE Network Video Door Station Access the Product Manual Trigger The Manual Trigger is used to trigger an action rule from the Live View page The manual trigger can for example be used to validate actions during product installation and configuration To configure the manual trigger 1 Go to Setup gt Events 2 Click Add to add a new action rule 3 From the Trigger drop down list select Input Signal 4 From the second drop down list select Manual Trigger 5 Select the desired action and configure the other settings as required For more information about action rules see Events on page 46 To show the manual trigger buttons in the Live View page 1 Go to Setup gt Live View Config 2 Under Action Buttons select Show manual trigger button AXIS Media Control viewer to
11. sip 192 168 0 90 sip 3468 172 25 33 142 sip 3468 voipprovider com Description sip Prefix that tells the system that a SIP session is being started sips Prefix that tells the system that a SIPS session is being started lt extension gt The user ID or extension of the recipient of the call Or if it is a peer to peer call the IP address of the receiving device lt domain gt The domain name or registrar address IPv4 address of the receiving device Important The Axis product s VoIP functionality does not include support for IPv6 For more information about SIP SIPS and TLS see Port Settings on page 30 and Transport Settings on page 33 For more information about registrar addresses and domains see Account Credentials on page 32 Call Status The call status is indicated with dots in different colors More information about the call status is shown next to the status dot Idle No active calls Terminated The call was denied or ended there was no answer or the connection failed e Calling Calling and waiting for an answer Active The call has been answered and is ongoing The DTMF Settings Page Dual Tone Multi Frequency DTMF also known as touch tone is a signaling system used by telecommunication devices such as telephone handsets switch centers door stations and other communication devices DTMF is used to remotely control other devices When you press a button on a keypad a
12. the implied warranties of merchantability and fitness for a particular purpose Axis Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing performance or use of this material This product is only to be used for its intended purpose Intellectual Property Rights Axis AB has intellectual property rights relating to technology embodied in the product described in this document In particular and without limitation these intellectual property rights may include one or more of the patents listed at www axis com patent htm and one or more additional patents or pending patent applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information This product contains source code copyright Apple Computer Inc under the terms of Apple Public Source License 2 0 see www opensource apple com apsi The source code is available from https developer apple com bonjour Equipment Modifications This equipment must be installed and used in strict accordance with the instructions given in the user documentation This equipment contains no user serviceable components Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals Trademark Acknowledgments AXIS COMMUNICATIONS AXIS ETRAX ARTPEC and VAPIX are r
13. DTMF packet is created and sent to the other device The receiving device decodes the packet identifying what you want to control and which action you want it to take When a SIP account is added a DTMF configuration associated with the new SIP account is automatically created The DTMF Settings page presents and enables access to the DTMF configurations for all peer to peer and registered SIP accounts 34 AXIS A8004 VE Network Video Door Station Voice over IP VoIP e Edit DTMF configurations See Edit DTMF Configurations on page 35 e Create and edit DTMF sequences See Create and edit DTMF Sequences Edit DTMF Configurations To modify a DTMF configuration 1 Go to Setup gt VoIP gt DTMF Settings 2 Click Modify DTMF Configuration for SIP Account A 3 Select the desired DTMF protocol s see DIMF Configuration Properties on page 35 4 Select the DTMF sequence s to be associated with the DTMF configuration 5 Click OK DTMF Configuration Properties e DTMF using SIP INFO RFC 2976 The DTMF attributes are sent in a Session Initiation Protocol SIP message according to the RFC 2976 standard e DTMF using RTP INFO RFC 2833 A DTMF event is sent with the Real time Transport Protocol RTP stream according to the RFC 2833 standard Both SIP INFO and RTP are out of band methods meaning that the DTMF packet is sent in a dedicated channel separated from the one used for the voice call Digital out of band pac
14. Ken a ae ER da 24 Privacy Mask eo katengi Erini awa essei cse ursa oa bee eae as 26 Set Up A dlo i eterne egt e mobi n pue Par bred ead 26 Audio CLIPS cL 28 Voice over IP VolP 5 55 2i uii dh CR ARCA A cR CR GR RR ERR TR ara 29 The VoIP Overview Page 29 Configure the SIP Settings 29 The Account ie A uu cM Lun RE tie 31 The DTMF Settings Page 34 Configure the Live View Page 37 PTZ Pan Tilt Zoom 39 Preset Positions 39 Advanced cier e dai ng des ai nuce 8 39 Control QueUe 3 24 sells rizo eene Rr pagina Ree PR pied e s 40 Blu Wee TP 41 Camera Tampering 41 Motion Detection 41 Audio Detection sssusesesmniasmnemaaianetemawsententnsie Nes sas 43 Applications usesascuketebpss RARE EAR a a aie 44 Application Licenses 44 Install AppliCatlOn cocos cea 44 Application Considerations 44 EVENS eses Dr a a oe 46 Set Up Action RULES isses eR in A a 46 Add Recipients ese a A Rr Rc ER ee CERE ede 49 Create Schedules inicia e x etit as 50 Set Up Recurrences eue sonne A nk Rc mede i 50 Pre configured Action Rules
15. Options gt Ports amp Devices gt I O Ports and set the port s Normal state For more information about I O ports see 1 0 Ports on page 65 38 AXIS A8004 VE Network Video Door Station PTZ Pan Tilt Zoom PTZ Pan Tilt Zoom The PTZ menu is available if digital PTZ pan tilt and zoom is enabled in the selected view area For more information on view areas see View Area on page 23 Preset Positions A preset position is a saved view that can be used to quickly steer the camera to a specific position A preset position consists of the following values e Pan and tilt positions e Zoom position Each view area has its own preset positions Access the Preset Positions Preset positions can be accessed in several ways e By selecting the preset from the Source drop down list in the Live View Page e When setting up action rules See page 46 Add a Preset Position 1 Go to PTZ gt Preset Positions 2 Click in the image or use the controls to steer the camera view to the desired position see Preset Positions 3 Enter a descriptive name in the Current position field 4 Click Add to save the preset position To include the preset position name in the overlay text go to Video amp Audio select Include overlay text and enter the modifier P in the field For more information about modifiers see File Naming amp Date Time Formats in the online help O Set the Home Position The entire view area is treated as the H
16. SIP and Dual Tone Multi Frequency DTMF signaling To open the product s VoIP pages go to Setup gt VoIP The VoIP settings include the following pages e VoIP Overview See The VolP Overview Page on page 29 e SIP Settings See Configure the SIP Settings on page 29 e Account Settings See Create or Edit Accounts on page 32 e DTMF Settings See The DTMF Settings Page on page 34 The VolP settings can be configured by users with administrator rights The VolP Overview Page The VoIP Overview page shows basic information about the SIP VoIP action rule and account settings e SIP Settings Shows the basic Session Initiation Protocol SIP settings such as whether SIP is enabled and allows incoming calls or not To change the settings click Configure or go to VolP gt SIP Settings For more information see Configure the SIP Settings on page 29 e VoIP Action Rules Shows an overview of the VoIP action rules To set up a new action rule or see all action rules click Configure or go to Events gt Action Rules For more information about events and action rules in general see Events on page 46 e Account Settings Shows an overview of the SIP account settings See also The Account Settings Page on page 31 To create a new account test an account or change the account settings click Configure or go to VolP gt Account Settings For more information see Create or Edit Accounts Configure the SIP Settings Session Initiat
17. Video Stream Under Preview click Open and select the Show pixel counter option to enable the rectangle in the image Use the mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply e The Live View page in Internet Explorer with AXIS Media Control AMC in Windows Right click in the image and select Pixel counter Use the mouse to move and resize the rectangle Image The default image settings can be configured under Video amp Audio gt Video Stream Select the Image tab The following settings are available e Resolution Select the default resolution e Compression The compression level affects the image quality bandwidth and file size of saved images the lower the compression the higher the image quality with higher bandwidth requirements and larger file sizes e Mirror image If required the image can be mirrored e Rotate image If required the image can be rotated 20 AXIS A8004 VE Network Video Door Station Video and Audio e Maximum frame rate To avoid bandwidth problems the frame rate allowed to each viewer can be Limited to a fixed amount Alternatively the frame rate can be set as Unlimited which means the Axis product always delivers the highest frame rate possible under the current conditions e Overlay settings See Overlay on page 24 Click Save to apply the new settings H 264 H 264 also known as MPEG 4 Part 10 AVC is a video compr
18. When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new window Light Buttons The built in light on the AXIS product can be controlled directly from the Live View page by enabling the display of light buttons To display the light buttons in the Live view Page select the type of control from the drop down list under Live View Config Light Buttons e Pulse activates the light for a defined period of time The pulse time can be set as short as 1 100 second and as long as 60 seconds e Active Inactive displays two buttons on off Slider controls the brightness of the built in light slide left to dim and slide right do to brighten Output Buttons External 1 0 devices connected to the Axis product s output ports can be controlled directly from the Live View page To display output buttons in the Live View page 1 Go to Setup Live View Config 2 Under Output Buttons select the type of control to use Pulse activates the output for a defined period of time The pulse time can be set from 1 100 second to 60 seconds Active Inactive displays two buttons one or each action To configure the active and inactive states go to System
19. available if the RTSP server is disabled SOCKS SOCKS is a networking proxy protocol The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server This functionality is useful if the Axis product is located on a local network behind a firewall and notifications uploads alarms etc need to be sent to a destination outside the local network for example the Internet SOCKS is configured under System Options gt Network gt SOCKS For more information see the online help O QoS Quality of Service QoS Quality of Service guarantees a certain level of a specified resource to selected traffic on a network A QoS aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use The QoS settings are configured under System Options gt Network gt QoS Using DSCP Differentiated Services Codepoint values the Axis product can mark different types of traffic Note Live audio DSCP will be equal to live video DSCP if H 264 over RTSP is used 61 AXIS A8004 VE Network Video Door Station System Options SNMP The Simple Network Management Protocol SNMP allows remote management of network devices An SNMP community is the group of devices and management station running SNMP Community names are used to identify groups AXIS Video MIB Management Information Base for video hardware can be us
20. browse to the file 3 Click Upload 4 The Transparency Settings page is now displayed To make a color in the overlay image transparent select Use transparency and enter the RGB hexadecimal value for the color Example To make white transparent enter FFFFFF For more examples of hexadecimal values see the online help O To scale the image automatically select Scale with resolution The image will be scaled down to fit the resolution used by the Axis product 5 Click Save To select the image to use as overlay 1 Go to Video amp Audio gt Overlay Image 2 Select the image to use from the Use overlay image list and click Save To display the overlay image 1 Go to Video amp Audio gt Video Stream and select the Image tab 2 Under Overlay Settings select Include overlay image at the coordinates 3 To control the image s position enter the X and Y coordinates The X 0 and Y 0 position is the top left corner If a part of the image is positioned outside the video image the overlay image will be moved so that the whole image is visible 4 Click Save Use Overlay Text in an Action Rule Action rules see page 46 can display an overlay text when the rule is triggered The text can be used to provide information for forensic video analysis notify surveillance operators or validate triggers and actions during product installation and configuration To display overlay text when an action rule is triggered the modi
21. gehen Rex RE RR hk ka eee x RR 4 Other Message Levels 4 Hardware OVERVIEW cass hee x dec deemon danuta ele 7 BaCk vivia A eats a Haw ae o Ye eei gr qoa 7 qoc 8 Connectors and Buttons 8 LED Indicators issues e x RR x RR RR EXE X Ree RR Ge eS 9 Access Ine PrOQUEL cacas a nam ss ea eR ra apii na a 11 Access from a Browser 11 Access from the Internet 11 Set the Root Password 12 Set Power Line Frequency 12 The Live View Page 12 Media Streams sacate aa iia ai 16 How to Stream H 264 16 MJPEG usaras andara dar art dead 16 AXIS Media Control AMC 16 Alternative Methods of Accessing the Video Stream 17 Access Audio Streams 18 Set Up the Product uses aca ro dosi acid acie e o 19 A me DoR 19 Video and Audio o curar cre rs aan 20 Set Up Video Streams 20 Stream Profiles s ous cer kr Reg dex RR RR UR e Wa Re eee RR 21 Camera Settings 22 VIEW ATEN iia dite Pin ai hades 23 Overlay A ne pan N ee RE CR RR Pla edge
22. it from the Source list View Area 1 Go Up Pan and Tilt bars Use the arrows to pan and tilt the camera view or click on a T position on the bar to steer the camera view to that position L Zoom bar Use the arrows to zoom in and out or click on a position on the bar to zoom to that position s p TT PAN vet OCA ent L ZOOM wide f EE 3 Tele E L y Down The PTZ controls can be disabled under PTZ gt Advanced gt Controls see Controls on page 39 15 AXIS A8004 VE Network Video Door Station Media Streams Media Streams The Axis product provides several audio and video stream formats Your requirements and the properties of your network will determine the type you use The Live View page in the product provides access to H 264 and Motion JPEG video streams audio streams and to the list of available stream profiles Other applications and clients can access video and audio streams directly without going via the Live View page How to Stream H 264 H 264 can without compromising image quality reduce the size of a digital video file by more than 80 compared with the Motion JPEG format and as much as 50 more than the MPEG 4 standard This means that much less network bandwidth and storage space are required for a video file Or seen another way much higher video quality can be achieved for a given bit rate Deciding which combination of protocols and methods to use depends on your vie
23. lower bit rate may have latency or delay but will require less bandwidth For more information about these settings please see the online help O Audio Output Configure the audio output settings under Video amp Audio gt Audio Settings Output gain Control the volume of the line audio output If the sound is too low choose a higher dB value If the sound is too high choose a lower dB value 27 AXIS A8004 VE Network Video Door Station Video and Audio Audio Clips An audio clip is a sound file that can be played when events occur or directly from the Live View page The audio clip must first be uploaded to the Axis product or recorded by a microphone connected to the product To add download modify or remove audio clips go to Video amp Audio gt Audio Clips For more information see the online help To configure the Axis product to play audio clips when an event occurs an action rule must be set up For more information see Events on page 46 Note Audio clips cannot be used if the product s audio functionality is enabled The audio functionality is enabled on the Audio tab under Video amp Audio gt Video Stream 28 AXIS A8004 VE Network Video Door Station Voice over IP VoIP Voice over IP VoIP Voice over IP VoIP is a group of technologies that enables voice communication and multimedia sessions over IP networks In the Axis product VoIP is enabled through the Session Initiation Protocol
24. private network LAN to share a single connection to the Internet This is done by forwarding network traffic from the private network to the outside that is the Internet Security on the private network LAN is increased since most routers are pre configured to stop attempts to access the private network LAN from the public network Internet Use NAT traversal when the Axis product is located on an intranet LAN and you wish to make it available from the other WAN side of a NAT router With NAT traversal properly configured all HTTP traffic to an external HTTP port in the NAT router is forwarded to the product NAT traversal is configured under System Options gt Network gt TCP IP gt Advanced 60 AXIS A8004 VE Network Video Door Station System Options Note e For NAT traversal to work this must be supported by the router The router must also support UPnPTM e n this context router refers to any network routing device such as a NAT router Network router Internet Gateway Broadband router Broadband sharing device or a software such as a firewall Enable Disable When enabled the Axis product attempts to configure port mapping in a NAT router on your network using UPnPTM Note that UPnP must be enabled in the product see System Options gt Network gt UPnP Use manually selected NAT router Select this option to manually select a NAT router and enter the IP address for the router in the field If no rout
25. retrieve audio streams from the Axis product For information on how to configure audio settings see Set Up Audio on page 26 Note Deselecting this option will disable audio globally in the Axis product for configured events and profiles with audio as well Date amp Time The Axis product s date and time settings are configured under System Options gt Date amp Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see below To change the date and time settings select the preferred Time mode under New Server Time e Synchronize with computer time Sets date and time according to the computer s clock With this option date and time are set once and will not be updated automatically e Synchronize with NTP Server Obtains date and time from an NTP server With this option date and time settings are updated continuously For information on NTP settings see NTP Configuration on page 60 If using a host name for the NTP server a DNS server must be configured See DNS Configuration on page 59 e Set manually Allows you to manually set date and time If using an NTP server select your Time zone from the drop down list If required check Automatically adjust for daylight saving time changes The Date amp Time Format Used in Images is the date and time format displayed as a text overlay in the video stream Use the predefined formats or see File
26. select Record Video from the Type drop down list 7 Select a Stream profile and configure the Duration settings as described below 8 Select Network Share from the Storage drop down list 46 AXIS A8004 VE Network Video Door Station Events To use more than one trigger for the action rule select Additional conditions and click Add to add additional triggers When using additional conditions all conditions must be met to trigger the action To prevent an action from being triggered repeatedly a Wait at least time can be set Enter the time in hours minutes and seconds during which the trigger should be ignored before the action rule can be activated again The recording Duration of some actions can be set to include time immediately before and after the event Select Pre trigger time and or Post trigger time and enter the number of seconds When While the rule is active is enabled and the action is triggered again during the post trigger time the recording time will be extended with another post trigger time period For more information see the online help O Triggers Available action rule triggers and conditions include e Applications Use installed applications to trigger the rule See Applications on page 44 Detectors e Call e Hardware Audio Detection Trigger the rule when audio is detected See Audio Detection on page 43 Live Stream Accessed Trigger the rule when any stream is accessed and during edg
27. the recording in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software To export a video clip follow these steps 1 Go to Recordings gt List 2 To reduce the number of recordings displayed select the desired options under Filter and click the Filter button to apply the filters See also Find Recordings on page 52 3 Select the recording and click Export The Export Recording dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop times 5 Optionally enter a file name for the recording 6 Click Export Note Recordings can also be exported from the playback window Continuous Recording The Axis product can be configured to continuously save video to a storage device For information about storage devices see Storage on page 63 To prevent the disk from becoming full it is recommended to configure the disk to automatically remove old recordings If a new stream profile is selected while a recording is ongoing the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings To start a continuous recording follow these steps 1 Go to Recordings gt Continuous 2
28. to generate The log levels for the System Log and the Access Log are set under System Options gt Support gt Logs amp Reports gt Configuration The Access Log can be configured to list all connections to the product select Critical Warnings amp Info Advanced Scripting Scripting allows experienced users to customize and use their own scripts Improper use may cause unexpected behavior and loss of contact with the Axis product 66 AXIS A8004 VE Network Video Door Station System Options Axis strongly recommends that you do not use this function unless you understand the consequences Axis Support does not provide assistance for problems with customized scripts To open the Script Editor go to System Options gt Advanced gt Scripting If a script causes problems reset the product to its factory default settings see page 67 For more information see www axis com developer File Upload Files for example webpages and images can be uploaded to the Axis product and used as custom settings To upload a file go to System Options gt Advanced gt File Upload Uploaded files are accessed through http ip address gt local lt user gt lt file name gt where user is the selected user group viewer operator or administrator for the uploaded file Plain Config Plain Config is for advanced users with experience of Axis product configuration Most parameters can be set and modified from this page T
29. traffic to the product To do this enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the product This is enabled from Setup gt System Options gt Network gt TCP IP Advanced 11 AXIS A8004 VE Network Video Door Station Access the Product For more information see NAT traversal port mapping for IPv4 on page 60 See also AXIS Internet Dynamic DNS Service at www axiscam net For Technical notes on this and other topics visit the Axis Support web at www axis com techsup Set the Root Password To access the Axis product you must set the password for the default administrator user root This is done in the Configure Root Password dialog which opens when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt traffic between web browsers and servers The HTTPS certificate ensures encrypted exchange of information See HTTPS on page 55 The default administrator user name root is permanent and cannot be deleted If the password for root is lost the product must be reset to the factory default settings See Reset to Factory Default Settings on page 67 To set the password via a standard HTTP connection enter it directly in the dialog To set the password via an encrypted HTTPS
30. Communications AB 2015 Part No 62006
31. Naming t Date Time Formats in the online help for information on how to create custom date and time formats To include date and time in the overlay text go to Video amp Audio and select Include date and Include time 57 AXIS A8004 VE Network Video Door Station System Options Network Basic TCP IP Settings The Axis product supports IP version 4 and IP version 6 Both versions can be enabled simultaneously and at least one version must always be enabled IPv4 Address Configuration By default the Axis product is set to use IPv4 IP version 4 and to obtain the IP address automatically via DHCP The IPv4 settings are configured under System Options gt Network gt TCP IP gt Basic DHCP Dynamic Host Configuration Protocol allows network administrators to centrally manage and automate the assignment of IP addresses DHCP should only be enabled if using dynamic IP address notification or if the DHCP can update a DNS server It is then possible to access the Axis product by name host name If DHCP is enabled and the product cannot be accessed run AXIS IP Utility to search the network for connected Axis products or reset the product to the factory default settings see page 67 and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product wi
32. Network Video Door Station Media Streams Note e lt ip gt IP addess e The Axis product supports QuickTime 6 5 1 and later e QuickTime may add latency to the video stream t may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this Access Audio Streams The Live View page provides access to audio through AXIS Media Control in addition audio can be accessed in the following ways e VAPIX Application Programming Interface API For more information visit www axis com developer e Windows Media Player supports simplex audio The following paths can be used Unicast via RTP axrtpu lt ip gt axis media media amp Unicast via RTSP axrtsp lt ip gt axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm lt ip gt axis media media amp e QuickTimelM supports G 711 and AAC audio encoding The following paths can be used rtsp ip axis media media amp rtsp ip axis media media 3gp The Java applet supports simplex audio with G 711 encoding 18 AXIS A8004 VE Network Video Door Station Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights To open the product s Setup pages click Setup in the top right hand corner of the Live View page e Administrators have unrestricted access to all settings O
33. The threshold value can be set in the range 0 100 where 0 is the most sensitive and 100 the least sensitive 1 Go to Detectors gt Audio Detection 2 Set the audio alarm level and click Save 3 Go to Events gt Action Rules and set up an action rule see Set Up Action Rules on page 46 Detected audio is indicated by colored peaks in the Activity indicator An event is triggered when detected audio rises above or falls below the threshold value which is represented by the bar 43 AXIS A8004 VE Network Video Door Station Applications Applications Third party applications can be uploaded to and installed on the Axis product Applications add functionality to the product for example video analytics and intelligent video capabilities such as recognition tracking detection and counting For information about available applications downloads trials and licenses go to www axis com applications Note e Several applications can run at the same time but some applications might not be compatible with each other Certain combinations of applications might require too much processing power or memory resources when run in parallel Verify that the applications work together before deployment Application Licenses Some applications need a license to run Licenses can be installed in two ways e Automatic installation requires access to the Internet e Manual installation obtain the license key from the application vendor and uploa
34. alk Listen button is used to switch between sending and receiving audio The button can be configured from the Audio tab in the AMC Control panel e Push To Talk mode Click and hold the button to talk send Release the button to listen e Toggle mode Click once to switch between talking and listening Simplex speaker only mode To send audio the Talk and Microphone buttons must both be active Click either button to stop audio transmission Note These controls are available if digital PTZ is enabled in the selected view area see View Area on page 23 With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited Click the buttons to request or release control of the PTZ controls The PTZ Control Queue is set up under PTZ gt Control Queue Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the O mouse pointer O Click the Center mode button and click in the image to center the camera view on that position The center mode button could also be used to zoom in on a specific area Click in the image and drag to draw a rectangle surrounding the area to be magnified To zoom out rotate the mouse wheel Et panel Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls User defined buttons can also appear in the Control panel See Controls on page 39 Source To view a specific view area or preset position select
35. an be found here includes firmware version IP address network and security settings event settings image settings and recent log items Many of the captions are links to the proper Setup page Logs amp Reports The System Options gt Support gt Logs amp Reports page generates logs and reports useful for system analysis and troubleshooting If contacting Axis Support please provide a valid Server Report with your query System Log Provides information about system events Access Log Lists all failed attempts to access the product The Access Log can also be configured to list all connections to the product see below Server Report Provides information about the product status in a pop up window The Access Log is automatically included in the Server Report You can view or download the server report Downloading the server report creates a zip file that contains a complete server report text file in UTF 8 format Select the Include snapshot with default image settings option to include a snapshot of the product s Live View The server report zip file should always be included when contacting support Parameter List Shows the product s parameters and their current settings This may prove useful when troubleshooting or when contacting Axis Support Connection List Lists all clients that are currently accessing media streams Crash Report Generates an archive with debugging information The report takes several minutes
36. ares such as Cisco Avaya and Asterisk Analytics Video motion detection Active tampering alarm Audio detection AXIS Camera Application Platform enabling installation of additional applications External input Edge storage events Shock detection Event triggers Call DTMF State StateChange Detectors Video motion detection Audio detection Live stream accessed Shock detection Tampering Hardware Casing open Network Input signal Digital input port Manual trigger Virtual input PTZ Moving Preset reached Storage Disruption Recording System System ready Time Use schedule Event actions Make call SIP API File upload FTP HTTP network share and email Notification email HTTP and TCP Video and audio recording to edge storage Pre and post alarm video buffering External output activation Play audio clip Overlay text PTZ control Status LED WDR mode Data streaming Event data Built in Pixel counter installation aids General Casing Brushed stainless steel frontplate Aluminum body IP66 rated NEMA 4x rated IKO8 impact resistant Memory 256 MB RAM 128 MB Flash Power in Power over Ethernet Plus PoE IEEE 802 3at Type 2 Class 4 Power over Ethernet IEEE 802 3af 802 3at Type 1 Class 3 10 28 V DC max 26 W Power out 2x12 V DC max depending on Power In to AXIS A8004 VE PoE Class 3 max out 160 mA at 12 V DC Relay pin I O 50 mA at 12 V DC IO pin DC in max out 750 mA at 12 V DC Relay pin 1 0 200 mA at 12 V DC IO pin Pow
37. as expected This will not affect any of the current settings Note A restart clears all entries in the Server Report Click Restore to reset most settings to the factory default values The following settings are not affected the boot protocol DHCP or static the static IP address e the default router e the subnet mask e the system time e the IEEE 802 1X settings uploaded applications are kept but must be restarted 65 AXIS A8004 VE Network Video Door Station System Options Click Default to reset all settings including the IP address to the factory default values This button should be used with caution The Axis product can also be reset to factory default using the control button see Reset to Factory Default Settings on page 67 To identify the product or test the Status LED click Flash LED under Identify and specify the duration in seconds minutes or hours This can be useful for identifying the product among other products installed in the same location For information about firmware upgrade see Upgrade the Firmware on page 68 Support Support Overview The System Options gt Support gt Support Overview page provides information on troubleshooting and contact information should you require technical assistance See also Troubleshooting on page 68 System Overview To get an overview of the Axis product s status and settings go to System Options gt Support gt System Overview Information that c
38. ce speech Unwanted processing noise for example music playing in the background will be avoided and speech will sound clearer Audio Input Use the Input gain to control the volume of the audio input If the sound is too low choose a higher dB value to amplify the sound If the sound is too high choose a lower dB value The Level bar gives a visual representation of the audio signal level in dB relative to the full scale input level e Green the signal is at a good level e Yellow the signal is becoming distorted Red the signal is distorted Use the Encoding option to select digital audio encoding format e AAC requires a license for both encoding and decoding AAC is the least complicated and most widely used codec If achieving the best possible audio quality is a priority AAC is the recommended codec to use An AAC license is included in the Axis product e G711 is an unlicensed standard codec that is useful when integrating audio into a VoIP system e G726 is an unlicensed speech codec that is most commonly used within the security industry Note If recording audio to edge storage such as an SD card or network share use AAC encoding The Sample rate defines the number of times per second the sound is sampled A higher sample rate will provide better audio quality but also requires a greater bandwidth Set the required Bit rate depending on the selected encoding A higher bit rate will give better audio quality A
39. configured to flash for identifying the unit Go to Setup gt System Options gt Maintenance AXIS A8004 VE Network Video Door Station Hardware Overview Status LED Indication Unlit Connection and normal operation Green Shows steady green for 10 seconds for normal operation after startup completed Amber Steady during startup Flashes during firmware upgrade Amber Red Flashes amber red if network connection is unavailable or lost Red Flashes red for firmware upgrade failure 10 AXIS A8004 VE Network Video Door Station Access the Product Access the Product To install the Axis product see the Installation Guide supplied with the product The product can be used with most operating systems and browsers The recommended browsers are e Internet Explorer with Windows e Safari with OS X9 and e ChromelM or Firefox with other operating systems See Technical Specifications on page 72 To view streaming video in Internet Explorer allow installation of AXIS Media Control AMC when prompted The Axis product includes one 1 H 264 decoder license for viewing video streams and one 1 AAC audio license The licenses are automatically installed with AMC The administrator can disable the installation of the decoders to prevent installation of unlicensed copies Note QuickTime is also supported for viewing H 264 streams and for audio e f your computer restricts the use of additional
40. connection follow these steps 1 Click Use HTTPS A temporary certificate valid for one year is created enabling encryption of all traffic to and from the product and the password can now be set securely 2 Enter a password and then re enter it to confirm the spelling 3 Click OK The password has now been configured Set Power Line Frequency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config see page 67 or by resetting the product to factory default Select the power line frequency 50 Hz or 60 Hz used at the location of the Axis product Selecting the wrong frequency may cause image flicker if the product is used in fluorescent light environments When using 50 Hz the maximum frame rate is limited to 25 fps Note Power line frequency varies depending on geographic region The Americas usually use 60 Hz whereas most other parts of the world use 50 Hz Local variations could apply Always check with the local authorities The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page The following provides an overview of each available control 12 AXIS A8004 VE Network Video Door Station Access the Product Controls on the Live View Page
41. ctive as long as its normal state equals its current status e Input as Grounded circuit The input becomes active when the circuit is opened by for example a monitor e Output as Open circuit The output port is in a non conductive state when its current status is open circuit The current status of an output port can be changed by for example an action rule e Output as Grounded circuit The output port is in a conductive state when its current status is grounded circuit The product is also equipped with two relay connectors For more information about the relay connectors see Relay Connector on page 75 and Relay Connector on page 77 To configure the relays go to System Options gt Ports amp Devices gt 1 0 Ports and then set the Normal state e Open circuit The relay is in a non conductive state until it becomes active When the relay becomes active it will change to the opposite of its normal state Closed circuit The relay is in a conductive state until the relay becomes active The product also provides a non configurable input that is dedicated to the call button Port Status The list on the System Options gt Ports amp Devices gt Port Status page shows the status of the product s input and output ports Maintenance The Axis product provides several maintenance functions These are available under System Options Maintenance Click Restart to perform a correct restart if the Axis product is not behaving
42. d the key to the Axis product To request a license the Axis product serial number S N is required The serial number can be found on the product label and under System Options gt Support gt System Overview Install Application To install and start an application 1 Go to Setup gt Applications 2 Under Upload Application click Browse Locate the application file and click Upload Package 3 Install the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can be installed on multiple products at the same time using AXIS Camera Management version 3 10 and later To generate a log file for the application go to Applications Select the application and click Log Application Considerations If an application is upgraded application settings including the license will be removed The license must be reinstalled and the application reconfigured If the Axis product s firmware is upgraded installed applications and their settings will remain unchanged although this is not guaranteed by Axis Communications AB Note that the application must be supported by the new fir
43. device Sort Specify how recordings should be sorted in the list Results Specify the maximum number of recordings to display 3 To apply the filters click the Filter button Some filters may take a long time to complete 4 The recordings are displayed in the Recording list To play a recording select the recording and click Play See also Play Recording on page 52 To view detailed information about a recording select the recording and click Properties To export a recording or a part of a recording as a video clip select the recording and click Export See also Export Video Clip on page 53 To remove a recording from the storage device select the recording and click Remove Play Recording Recordings on the SD card or network share can be played directly from the Axis product s webpages 52 AXIS A8004 VE Network Video Door Station Recordings To play a recording follow these steps 1 Go to Recordings gt List 2 To reduce the number of recordings displayed select the desired options under Filter and click the Filter button to apply the filters See also Find Recordings on page 52 3 Select the recording and click Play The recording will be played in a new browser window Export Video Clip Recordings on the SD card or network share can be exported as video clips It is possible to export a complete recording or a part of a recording Note The exported recording is a Matroska video file mkv To play
44. due to its resilience against data loss if the card is ejected or if there is abrupt power loss To access data stored on the card from the Windows operating system a third party ext4 driver or application is required e vFAT supported by most operating systems for personal computers The SD card is managed on the System Options gt Storage page Click SD Card to open Storage Management If the card s status shows as failed click Check disk to see if the problem can be found and then try Repair This option is only available for SD cards with ext4 For SD cards with vFAT use a card reader or computer to troubleshoot the card To avoid filling the card it is recommended to remove recordings continuously Under General Settings select Remove recordings older than and select the number of days or weeks To stop writing to the card and protect recordings from being removed select Lock under General Settings Mount and Unmount SD Card To prevent corruption of recordings the SD card should always be unmounted before it is ejected The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started A manual mount is only required if the card has been unmounted and not ejected and re inserted To unmount the SD card 1 Open the Axis product s webpages and go to Setup gt System Options gt Storage 2 Click SD Card 3 Click Unmount 4 The card can now be removed Format SD Card F
45. e not allowed 36 AXIS A8004 VE Network Video Door Station Configure the Live View Page Configure the Live View Page You can customize the Live View page and alter it to suit your requirements It is possible to define the following features of the Live View page Default From Live Stream Profile See page 27 Default Viewer for Browser See page 37 Viewer Settings See page 37 Action Buttons These are the buttons described in Controls on the Live View Page on page 13 User Defined Links See page 38 Light Buttons See page 38 Output Buttons See page 38 Viewer for Browsers View Config gt Default Viewer select the default method for viewing video images in your browser The product attempts to show the video images in the selected video format and viewer If this is not possible the product overrides the settings and selects the best available combination Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Internet Explorer H 264 Motion JPEG QuickTime H 264 Java applet A slower imaging alternative to AMC Motion JPEG Requires one of the following installed on the client e JVM J2SE 1 4 2 or higher e JRE J2SE 5 0 or higher Still image Displays still images only Click the Refresh button in your browser to view a new image Other browsers Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Java applet A slow
46. e storage playback This can for example be used to send notifications Motion Detection Trigger the rule when motion is detected See Motion Detection on page 41 Shock Detection Trigger the rule when the Axis product detects it has been tilted or hit See Shock Detection on page 41 Tampering Trigger the rule when tampering is detected See Camera Tampering on page 41 DTMF Triggers the Action rule when a configured DTMF Sequence is activated This trigger can for example be used to open a door or turn on light State Triggers the action rule when a call service state changes to active calling or idle This trigger can for example be used to play a dial tone when a call is connecting State Change Triggers the action rule when a call state changes This trigger can for example be used to play a busy tone when a call is busy Casing Open Triggers the action rule if the front cover is removed This can for example be used to send a notification if the front cover has been opened for maintenance purposes or when someone has tampered with the product Network Trigger the rule if network connection is lost or restored This can for example be used to start recording to the SD card e Input Signal Digital Input Port Trigger the rule when an 1 0 port receives a signal from a connected device See 0 Ports on page 65 The input port named Call Button is dedicated to the product s Call Button Manual Trigger Trigge
47. ecord video continuously or according to an action rule e To start a continuous recording see page 53 e To set up action rules see page 46 e To access recordings see Find Recordings on page 52 e To play recordings see Play Recording on page 52 e To export a recording as a video clip see Export Video Clip on page 53 e To configure camera controlled storage see Storage on page 63 Find Recordings Recordings stored on the SD card or network share can be accessed from the Recordings gt List page The page lists all recordings on the storage device and shows each recording s start date and time duration and the event that triggered the recording Note The recording s start date and time is set according to the Axis product s date and time settings If the Axis product is configured to use a time zone different from the local time zone make sure to configure the Recording time filters according to the product s time zone Date and time settings are configured under System Options gt Date amp Time see Date amp Time on page 57 To find a recording follow these steps 1 Go to Recordings gt List 2 To reduce the number of recordings displayed select the desired options under Filter Recording time List recordings that started between the From and To times Event List recordings that were triggered by a specific event Select continuous to list continuous recordings Storage List recordings from a specific storage
48. ecording status System System Ready Trigger the rule when the product has been started and all services are running This can for example be used to send a notification when the product restarts Time Recurrence Trigger the rule periodically See Set Up Recurrences on page 50 This can for example be used to upload an image every 5 minutes Use Schedule Trigger the rule according to the selected schedule See Create Schedules on page 50 Available actions include Activate Light Turn the built in light on or off Axis Door Control Controls a door that is connected to an AXIS Network Door Controller Make Call Makes a call to the specified SIP or Video Management System VMS recipient Output Port Activate an 1 0 port to control an external device Overlay Text Display an overlay text See Use Overlay Text in an Action Rule on page 25 Play Audio Clip See Audio Clips on page 28 PTZ Control Preset Position Go to a preset position Record Video Record video and audio to a selected storage To record audio use AAC audio encoding and make sure that audio is enabled in the selected stream profile Send Images Send images to a recipient Send Notification Send a notification message to a recipient Send SNMP Trap Send an SNMP trap message to the operator Make sure that SNMP is enabled and configured under System Options Network SNMP Send Video Clip Send a video clip to a recipient 48
49. ed when deactivated If used with an inductive 100 mA load e g a relay a diode must be connected in parallel with the load for protection against voltage transients 1 When powered through Power over Ethernet IEEE 802 3af 802 3at Type 1 Class 3 2 When powered through Power over Ethernet Plus PoE IEEE 802 3at Type 2 Class 4 or DC power input Power Connector 2 pin terminal block for DC power input Use a Safety Extra Low Voltage SELV compliant limited power source LPS with either a rated output power limited to 100 W or a rated output current limited to 5 A Function Pin Notes Specifications 0 V DC 1 0 V DC DC input 2 For powering controller when not using Power over 10 28 V DC max 26 W Ethernet Note This pin can only be used as power in Audio Connector 2 pin terminal block for al e Line out e OV DC 12 Function Pin Notes Line out 1 Line audio out 0 V DC 2 Relay Connector 6 pin terminal block for solid state relays that can be used in the following ways Ej Te e Asa standard relay that opens and closes auxiliary circuits To control a lock directly 1 To control a lock through a safety relay Using a safety relay on the secure side of the door prevents hotwiring For example connection diagrams see Connection Diagrams on page 76 Function Pin Notes Specificati
50. ed and restarted Then access the product AXIS Camera Management can be used for multiple upgrades See www axis com for more information Emergency Recovery Procedure If power or network connection is lost during the upgrade the process fails and the product becomes unresponsive Flashing red Status indicator indicates a failed upgrade To recover the product follow the steps below The serial number is found on the product s label 1 In UNIX Linux type the following from the command line arp s lt IP address gt lt serial number gt temp ping 1 408 lt IP address gt In Windows type the following from a command DOS prompt this may require that you run the command prompt as an administrator arp s lt IP address gt lt serial number gt ping 1 408 t lt IP address gt 2 If the product does not reply in 30 seconds restart it and wait for a reply Press CTRL C to stop Ping 3 Open a browser and type in the product s IP address In the page that opens use the Browse button to select the upgrade file to use Then click Load to restart the upgrade process 4 After the upgrade is complete 1 10 minutes the product automatically restarts and shows a steady green on the Status indicator 68 AXIS A8004 VE Network Video Door Station Troubleshooting 5 Reinstall the product referring to the Installation Guide If the emergency recovery procedure does not get the product up and running again contact Axis supp
51. ed to monitor Axis specific hardware related issues that may need administrative attention For more information about AXIS Video MIB and to download MIB files go to www axis com techsup To enable and configure SNMP in the Axis product go to the System Options gt Network gt SNMP page Depending on the level of security required select the version on SNMP to use Traps are used by the Axis product to send messages to a management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message Note If HTTPS is enabled SNMP v1 and SNMP v2c should be disabled Traps for SNMP v1 v2 are used by the Axis product to send messages to a management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message The following traps are available e Cold start e Warm start e Link up e Authentication failed Note All AXIS Video MIB traps are enabled when SNMP v1 v2c traps are enabled It is not possible to turn on or off specific traps SNMP v3 provides encryption and secure passwords To use traps with SNMP v3 an SNMP v3 management application is required To use SNMP v3 HTTPS must be enabled see HTTPS on page 55 To enable SNMP v3 check the box and provide the initial user password Note The i
52. egistered trademarks or trademark applications of Axis AB in various jurisdictions All other company names and products are trademarks or registered trademarks of their respective companies Apple Boa Apache Bonjour Ethernet Internet Explorer Linux Microsoft Mozilla Real SMPTE QuickTime UNIX Windows Windows Vista and WWW are registered trademarks of the respective holders Java and all Java based trademarks and logos are trademarks or registered trademarks of Oracle and or its affiliates UPnP is a certification mark of the UPnP Implementers Corporation SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory Information Europe C This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Electromagnetic Compatibility EMC on page 2 e Low Voltage LVD Directive 2006 95 EC See Safety on page 2 Restrictions of Hazardous Substances RoHS Directive 2011 65 EU See Disposal and Recycling on page 3 A copy of the original declaration of conformity may be obtained from Axis Communications AB See Contact Information on page 3 Electromagnetic Compatibility EMC This equipment has been des
53. equired Click Save To remove a view area select the view area and click Remove Note The PTZ functionality is useful during installation of the Axis product Use a view area to crop out a specific part of the full view Overlay Overlays are used to provide extra information for example for forensic video analysis or during product installation and configuration Overlays are superimposed over the video stream An overlay text can display the current date and time or a text string When using a text string modifiers can be used to display information such as the current bit rate or the current frame rate For information about available modifiers see File Naming amp Date Time Formats in the online help It is also possible to display text when an action rule is triggered see Use Overlay Text in an Action Rule To enable overlays 1 Go to Video amp Audio Video Stream and select the Image tab 2 To include an overlay image select Include overlay image at the coordinates The overlay image must first be uploaded to the Axis product see Overlay Image 3 To include date and time select Include date and Include time 4 To include a text string select Include text and enter the text in the field Modifiers can be used see File Naming amp Date Time Formats in the online help O 5 Define text overlay characteristics in the relevant fields 6 Click Save To modify the date and time format go to System Options gt Da
54. er relays Locks etc sourced from AXIS A8004 VE Maximum current is stated in Power out section Locks etc sourced externally Maximum voltage current is 0 7A at 30 V Connectors RJ45 10BASE T 100BASE TX PoE DC Power 4 Inputs outputs 2 relays Line out 73 AXIS A8004 VE Network Video Door Station Technical Specifications Function group Item Specifications Edge storage microSD microSDHC microSDXC slot supporting memory card up to 64 GB card not included Support for recording to network share network attached storage or file server Operating 25 C to 50 C 13 F to 122 F conditions Humidity 10 100 RH non condensing Approvals EN 55022 Class A EN 55024 EN 61000 6 1 EN 61000 6 2 FCC Part 15 Subpart B Class A ICES 003 Class A C tick AS NZS CISPR22 Class A IEC EN UL 60950 1 IEC EN UL 60950 22 EN 50581 IEC 60529 IP66 IP67 NEMA 250 Type 4X IEC 60068 2 1 IEC 60068 2 2 IEC 60068 2 6 IEC 60068 2 14 IEC 60068 2 27 IEC EN 62262 IKO8 Dimensions Wall mount 140 x 260 x 55 5 mm 5 5 x 10 x 2 2 in Recessed wall mount 140 x 260 x 21 mm 5 5 x 10 x 0 8 in Weight Main unit 1 5 kg 3 3 lb Wall mount frame 0 370 kg 0 82 Ib Total weight 1 87 kg 4 12 lb Included Installation Guide Wall mount frame Resitorx T20 L key Resitorx T10 L key Plug accessories connnectors power I O line out relay Cable gasket AXIS Connector guard A AVHS Authentication
55. er imaging alternative to Server Push Motion JPEG only Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help O Viewer Settings To configure options for the viewer go to Live View Config gt Viewer Settings Select Show viewer toolbar to display the AXIS Media Control AMC or the QuickTime viewer toolbar under the video image in your browser H 264 decoder installation The administrator can disable installation of the H 264 decoder included with AXIS Media Control This is used to prevent installation of unlicensed copies Further decoder licenses can be purchased from your Axis reseller Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode 37 AXIS A8004 VE Network Video Door Station Configure the Live View Page e Select Use PTZ joystick mode as default to enable joystick mode The mode can be changed temporarily from the PTZ control panel Select Enable recording button to enable recording from the Live View page This button is available when using the AMC viewer The recordings are saved to the location specified in the AMC Control Panel See AXIS Media Control AMC on page 16 User Defined Links To display user defined links in the Live View page select the Show custom link option give the link a name and then enter the URL to link to
56. er is specified the product automatically searches for NAT routers on your network If more than one router is found the default router is selected Alternative HTTP port Select this option to manually define an external HTTP port Enter a port in the range 1024 65535 If the port field is empty or contains the default setting which is 0 a port number is automatically selected when enabling NAT traversal Note e An alternative HTTP port can be used or be active even if NAT traversal is disabled This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router e f you attempt to manually enter a port that is already in use another available port is automatically selected e When the port is selected automatically it is displayed in this field To change this enter a new port number and click Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FIP server can be disabled under System Options gt Network gt TCP IP gt Advanced Note This FTP server has nothing to do with the product s ability to transfer images via FTP to other locations and servers RTSP The RTSP server running in the Axis product allows a connecting client to start an H 264 stream The RTSP port number can be changed under System Options gt Network gt TCP IP gt Advanced The default port is 554 Note H 264 video streams will not be
57. es to IP addresses The DNS settings are configured under System Options gt Network gt TCP IP gt Advanced Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server To make manual settings select Use the following DNS server address and specify the following 59 AXIS A8004 VE Network Video Door Station System Options Domain name Enter the domain s to search for the host name used by the Axis product Multiple domains can be separated by semicolons The host name is always the first part of a fully qualified domain name for example myserver is the host name in the fully qualified domain name myserver mycompany com where mycompany com is the domain name Primary Secondary DNS server Enter the IP addresses of the primary and secondary DNS servers The secondary DNS server is optional and will be used if the primary is unavailable NTP Configuration NTP Network Time Protocol is used to synchronize the clock times of devices in a network The NTP settings are configured under System Options gt Network gt TCP IP gt Advanced Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server To make manual settings select Use the following NTP server address and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually the same as
58. ession standard that provides high quality video streams at low bit rates An H 264 video stream consists of different types of frames such as I frames and P frames An l frame is a complete image whereas P frames only contain the differences from previous frames The H 264 stream settings can be configured from the Video amp Audio gt Video Stream page Select the H 264 tab The settings defined in this page will apply to all H 264 streams that do not use a stream profile The GOV length is the number of frames between two consecutive frames Increasing the GOV length may save considerably on bandwidth requirements in some cases but may also have an adverse affect on image quality The Axis product supports the following H 264 profile s e Baseline The Baseline profile is recommended for clients that don t support CABAC entropy coding Main The Main profile provides higher compression with maintained video quality compared to the Baseline profile but requires more processing power to decode The bit rate can be set as Variable bit rate VBR or Maximum bit rate MBR VBR adjusts the bit rate according to the image complexity using up more bandwidth for increased activity in the image and less for lower image activity When the activity in the scene increases the bit rate would usually increase as well If there is a surplus in bandwidth this may not be an issue and selecting Variable bit rate VBR will be sufficient But if bandwidth
59. f the product is hit by an object or if the product is tampered with Use the Shock sensitivity slider to adjust the sensitivity level at which the product should send an alarm Low sensitivity value implies that the product will generate an alarm only if the hit is powerful A high sensitivity value implies that the product will generate an alarm even with mild tampering Motion Detection Motion detection is used to generate an alarm whenever movement starts or stops in the camera view Motion detection is configured by defining up to 10 Include and Exclude windows e Include windows define areas where motion should be detected e Exclude windows define areas within an Include window that should be ignored areas outside Include windows are automatically ignored 41 AXIS A8004 VE Network Video Door Station Detectors For instructions see Set Up Motion Detection Windows on page 42 To control the number of motion detection alarms the parameters Object Size History and Sensitivity can be adjusted See Motion Detection Parameters on page 42 Once motion detection windows are configured the Axis product can be configured to perform actions when motion is detected Possible actions include uploading images and start recording For more information see Set Up Action Rules on page 46 Note e Using the motion detection feature may decrease the product s overall performance e The position of the Motion Detection Window is
60. fier D should be used as described below When the rule is triggered D will be replaced by the text specified in the action rule Start by enabling overlay text in the video stream 1 Go to Video amp Audio gt Video Stream and select the Image tab 2 Under Overlay Settings select Include text 3 Enter the modifier D and optionally additional text which will be displayed also when the action rule is not active Create the action rule 1 Go to Events gt Action Rules 2 Click Add to create a new rule 25 AXIS A8004 VE Network Video Door Station Video and Audio 3 Select a Trigger and optionally a Schedule and Additional conditions See the online help for details 4 From the Actions list select Overlay Text 5 Enter the text to display in the Text field This is the text that D will be replaced by 6 Specify the Duration The text can be displayed while the rule is active or for a fixed number of seconds Example To display the text Motion detected when motion is detected enter D in the Include text field and enter Motion detected in the Text field when setting up the action rule Note To display text in multiple view areas overlay text must be enabled in each view area Privacy Mask The Privacy Mask List Video amp Audio gt Privacy Mask shows all the masks that are currently configured in the Axis product and indicates if they are enabled You can add a new mask re size the mask with t
61. hat enables the product to ask a TURN server for a relayed IP address The TURN server responds with its IP address and port so that the client can use them in its SIP messages TURN is primarily used in symmetric NAT setups Like STUN TURN can also be used in full cone address restricted cone and port restricted cone NAT setups But because the IP address and port provided by the TURN server are those of the TURN server itself it works like a relay that forwards information to and from the client This means that while TURN servers are reliable they sometimes cause a bit of latency To use the TURN protocol for NAT traversal select Enable TURN Then the address of the TURN server the username and password Interactive Connectivity Establishment ICE Interactive Connectivity Establishment ICE enables the product to send a request that includes multiple addresses to the receiving device In its response the receiving device also includes multiple addresses Through a process of connectivity checks also called handshakes the channel for communication is established ICE increases the chances of finding the most efficient path to successful communication between peer devices If you also enable STUN and TURN you improve the ICE protocol s chances of finding the most efficient path to successful communication To use the ICE protocol for NAT traversal select Enable ICE The Account Settings Page The Account Settings page allows you
62. he following NAT traversal settings are available e STUN Session Traversal Utilities for NAT STUN See page 30 e TURN Traversal Using Relays around NAT TURN See page 31 e ICE Interactive Connectivity Establishment ICE See page 31 Each NAT traversal protocol can be used separately or in different combinations depending on the network environment Note These settings are SIP specific For more information about the product s general NAT traversal settings see NAT traversal port mapping for IPv4 on page 60 Session Traversal Utilities for NAT STUN Session Traversal Utilities for NAT STUN is a client server network protocol that enables the product to ask a STUN server on the Internet for a mapped public IP address The STUN server response includes this IP address and port so that the client can use them in its SIP messages to other hosts and clients 30 AXIS A8004 VE Network Video Door Station Voice over IP VoIP Like TURN STUN can be used in full cone address restricted cone and port restricted cone NAT setups STUN is fast because it is lightweight However STUN does not allow incoming messages from symmetric NATs and it cannot communicate with a peer behind the same NAT device To use the STUN protocol for NAT traversal select Enable STUN Then enter the address of the STUN server Traversal Using Relays around NAT TURN Traversal Using Relays around NAT TURN is a client server network protocol t
63. he mouse choose a color for the mask and give the mask a name For more information see the online help Q Important Adding many privacy masks may affect the product s performance Set Up Audio To change the product s audio settings go to Video amp Audio gt Audio Settings To include the audio stream in a video stream go to Video amp Audio gt Video Stream Under the Audio tab select Enable audio Each stream profile is a separate video stream To include the audio stream in all stream profiles go to the audio tab in each stream profile settings page and enable audio For more information see Stream Profiles on page 21 If you have enabled view areas remember that each view area is a separate video stream To include the audio stream in all view areas go to the audio tab in each video stream page and enable audio For more information see View Area on page 23 Audio Modes The Axis product supports the following audio modes e Full duplex Simultaneous two way audio allowing the Axis product to transmit and receive audio at the same time e Half duplex Audio can be transmitted to and from the Axis product but only in one direction at a time To transmit audio using the Live View page use the Talk and Listen buttons see AMC Audio Controls on page 14 e Simplex Network Camera speaker only Audio is transmitted from a client to the Axis product and can be played by a speaker connected to the product To transmit audio usi
64. ibes how to set up an action rule to send an email notification with an attached jpeg image when the call button is pushed 1 Go to Events gt Action Rules and click Add 2 Select Enable rule and enter a descriptive name for the rule 3 Select Input Signal from the Trigger drop down list 4 Select Digital Input Port from the second drop down list 5 Select Call Button from the third drop down list 6 Optionally select a Schedule and Additional conditions See below 7 Select Send Images from the Actions drop down list 8 Select Send only the first and enter 1 9 Select an email recipient from the Recipient drop down list Or create a new recipient See Set Up Email Recipients on page 50 10 Click OK The following example describes how to set up an action rule to record video to a network share if there is movement in the camera s field of view Set up motion detection and add a network share 1 Goto Detectors Motion Detection and configure a motion detection window See page 42 2 Go to System Options Storage and set up the network share See page 64 Set up the action rule 1 Go to Events Action Rules and click Add 2 Select Enable rule and enter a descriptive name for the rule 3 Select Detectors from the Trigger drop down list 4 Select Motion Detection from the drop down list Select the motion detection window to use 5 Optionally select a Schedule and Additional conditions See below 6 Under Actions
65. ick Add 2 Enter a Name and select Email from the Type list 3 Enter the email addresses to send emails to in the To field Use commas to separate multiple addresses 4 Select the email provider from the Provider list 5 Enter the user ID and password for the email account 6 Click Test to send a test email To set up an email recipient using for example a corporate email server follow the instructions above but select User defined as Provider Enter the email address to appear as sender in the From field Select Advanced settings and specify the SMTP server address port and authentication method Optionally select Use encryption to send emails over an encrypted connection The server certificate can be validated using the certificates available in the Axis product For information on how to upload certificates see Certificates on page 56 Create Schedules Schedules can be used as action rule triggers or as additional conditions for example to record video if motion is detected outside office hours Use one of the predefined schedules or create a new schedule as described below To create a new schedule 1 Go to Events gt Schedules and click Add 2 Enter a descriptive name and the information needed for a daily weekly monthly or yearly schedule 3 Click OK To use the schedule in an action rule select the schedule from the Schedule drop down list in the Action Rule Setup page Set Up Recurrences Recurrences are used to tr
66. igger action rules repeatedly for example every 5 minutes or every hour To set up a recurrence 1 Go to Events gt Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK 50 AXIS A8004 VE Network Video Door Station Events To use the recurrence in an action rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To modify or remove recurrences select the recurrence in the Recurrences List and click Modify or Remove Pre configured Action Rules The Axis product is pre configured with a set of action rules in order to simplify different setup requirements AUDIO Calling Triggers the Action rule when a call service state changes to calling An audio clip is played when a call is connecting AUDIO Stop on Active call Triggers the Action rule when a call service state changes to active An active audio clip is stopped when a call is answered AUDIO Stop on Idle call Triggers the Action rule when a call service state changes to idle An active audio clip is stopped when all calls end BUTTON VMS call Triggers the Action rule when digital input port is active A call request is made to a Video Management System VMS recipient DOOR REX unlocks Triggers the Action rule when digital input port is active A door connected to relay 1 can be accessed door unlocked for 7 seconds and is then re
67. igned and tested to fulfill applicable standards for Radio frequency emission when installed according to the instructions and used in its intended environment Immunity to electrical and electromagnetic phenomena when installed according to the instructions and used in its intended environment USA This equipment has been tested using a shielded network cable STP and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The product shall be connected using a shielded network cable STP that is properly grounded Canada This digital apparatus complies with CAN ICES 3 Class A The product shall be connected using a shielded network cable STP that is properly grounded Cet appareil num rique est conforme la norme NMB ICES 3 classe A Le produit doit tre connect l aide d un cable r seau blind STP qui est correctement mis la terre Europe Th
68. ill be reinstalled 56 AXIS A8004 VE Network Video Door Station System Options A Server Client certificate can be self signed or issued by a Certificate Authority CA A self signed certificate offers limited protection and can be used before a CA issued certificate has been obtained To install a self signed certificate 1 Go to Setup gt System Options gt Security gt Certificates 2 Click Create self signed certificate and provide the requested information To create and install a CA signed certificate 1 Create a self signed certificate as described above 2 Go to Setup gt System Options gt Security gt Certificates 3 Click Create certificate signing request and provide the requested information 4 Copy the PEM formatted request and send to the CA of your choice 5 When the signed certificate is returned click Install certificate and upload the certificate Server Client certificates can be installed as Certificate from signing request or as Certificate and private key Select Certificate and private key if the private key is to be upload as a separate file or if the certificate is in PKCS 12 format The Axis product is shipped with several preinstalled CA certificates If required additional CA certificates can be installed 1 Go to Setup gt System Options gt Security gt Certificates 2 Click Install certificate and upload the certificate Audio Support Select Enable audio support to allow clients to
69. ing provides consistently good image quality at the expense of increased bandwidth and storage usage in low light Limiting the frame size optimizes bandwidth and storage usage but may give poor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value Stream Profiles A stream profile is a set of predefined stream settings including resolution compression frame rate and overlay settings Stream profiles can be used e When setting up recording using action rules See Events on page 46 21 AXIS A8004 VE Network Video Door Station Video and Audio e When setting up continuous recording See Continuous Recording on page 53 e nthe Live View page select the stream profile from the Stream profile drop down list For quick setup use one of the predefined stream profiles Each predefined profile has a descriptive name indicating its purpose If required the predefined stream profiles can be modified and new customized stream profiles can be created To create a new profile or modify an existing profile go to Setup gt Video amp Audio gt Stream Profiles To select a default stream profile for the Live View page go to Setup gt Live View Config Camera Settings The Video amp Audio gt Camera Settings page provides access to advanced image settings for the Axis product Image Appearance To change Image Appearance go to the menus under Setup gt Video am
70. ion Protocol SIP is a text based protocol similar to HTTP and SMTP for interactive communication sessions between users The sessions can include voice and video elements For information see About SIP Addresses on page 34 Before the Axis product can be used to make and receive calls you need to configure the SIP settings This includes enabling SIP configuring the ports and setting the rules for Network Address Translation NAT traversal To configure the SIP settings 1 Go to Setup gt VoIP gt SIP Settings 2 Click Start to start the SIP Setup Assistant For more information see SIP Setup Assistant on page 30 Or 1 Go to Setup gt VoIP gt SIP Settings 2 Select Enable SIP 3 To allow the Axis product to receive calls select Allow incoming calls 29 AXIS A8004 VE Network Video Door Station Voice over IP VoIP 4 Enter the SIP port number and the SIP TLS port number For more information see Port Settings on page 30 5 Select the protocols you want to enable for NAT traversal See Network Address Translation NAT Traversal port forwarding on page 30 6 Click Save Allowing incoming calls enables the AXIS product to accept calls from any device connected to the network It is recommended to disable incoming calls for products that are accessible from public networks or the internet Note Even if you choose to not enable SIP you can configure the SIP settings But remember that when SIP is disab
71. ioned or when the lens is covered sprayed or severely defocused To send an alarm for example an email an action rule must be set up To configure tampering 1 Go to Detectors gt Camera Tampering 2 Set the Minimum duration that is the time that must elapse before an alarm is generated Increase time to prevent false alarms for known conditions that affect the image 3 Select Alarm for dark images if an alarm should be generated if lights are dimmed or turned off or if the lens is sprayed covered or rendered severely out of focus 4 Click Save To configure the product to send an alarm when tampering occurs 1 Go to Events gt Action Rules 2 Click Add to set up a new action rule 3 Enter a Name for the action rule 4 Under Condition select Detectors from the Trigger list 5 Select Tampering from the list of detectors 6 Optionally select a schedule and set additional conditions 7 Select the action To send an email select Send Notification and select a Recipient from the list of defined recipients Note The While the rule is active option under Duration cannot be used with camera tampering since camera tampering does not have a duration and once it has been triggered it will not automatically return to its untriggered state For more information on actions rules see Events on page 46 Shock Detection Enable Shock Detection from the Detectors menu Shock detection is used for example to generate an alarm i
72. is digital equipment fulfills the requirements for RF emission according to the Class A limit of EN 55022 The product shall be connected using a shielded network cable STP that is properly grounded Notice This is a Class A product In a domestic environment his product may cause RF interference in which case the user may be required to take adequate measures This product fulfills the requirements for immunity according o EN 61000 6 1 residential commercial and light industrial environments This product fulfills the requirements for immunity according to EN 61000 6 2 industrial environments This product fulfills the requirements for immunity according to EN 55024 office and commercial environments Australia New Zealand This digital equipment fulfills the requirements for RF emission according to the Class A limit of AS NZS CISPR 22 The product shall be connected using a shielded network cable STP that is properly grounded Notice This is a Class A product In a domestic environment his product may cause RF interference in which case the user may be required to take adequate measures Japan _ CORBI 22AATBAEB CI COE AA ese TERSVET CO BG Ic CHEMIE MRE SS DERE OC ED HUET AE Y JM RAY RD 7 DUST SAL CHRL ECE EFRON RA UI Korea 0171712 ASSAS HALA Bro 7124 EA LE Af Ste 0 SS FHA Mera 23219 ALAA ALS Se AS SOR SUC 435 Ale STP shie
73. is limited it is recommended to control the bit rate by selecting Maximum bit rate MBR When the activity in the scene increases VBR adjusts the bit rate according to the complexity using up more bandwidth for increased activity in the scene and less for lower scene activity MBR allows you to set a target bit rate that limits the bandwidth consumption The MBR target bit rate works like the ceiling of a tent It limits the bit rate while maintaining some flexibility The bit rate may bounce up and down within the set target but when it nears the set target value the limitation kicks in However because MBR will always prioritize a continuous video stream it allows temporary overshoots from the target bit rate Because setting a target value prevents the bit rate from increasing frame rate and image quality are affected negatively To partly compensate for this select which variable shall be prioritized frame rate or image quality Not setting a priority means that frame rate and image quality are equally affected The current bit rate can be set to appear as text overlay Under Overlay Settings select Include text and enter the modifier b in the field To apply the settings click Save MJPEG Sometimes the image size is large due to low light or complex scenery Adjusting the maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in these situations Setting the frame size to the Default sett
74. ke advantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the user name and password with all ONVIF communication with the product For more information see www onvif org IP Address Filter IP address filtering is enabled on the System Options gt Security gt IP Address Filter page Once enabled the listed IP address are allowed or denied access to the Axis product Select Allow or Deny from the list and click Apply to enable IP address filtering The administrator can add up to 256 IP address entries to the list a single entry can contain multiple IP addresses HTTPS HTTPS HyperText Transfer Protocol over Secure Socket Layer or HTTP over SSL is a web protocol providing encrypted browsing HTTPS can also be used by users and clients to verify that the correct device is being accessed The security level provided by HTTPS is considered adequate for most commercial exchanges The Axis product can be configured to require HTTPS when users from different user groups administrator operator viewer log in To use HTTPS an HTTPS certificate must first be installed Go to System Options gt Security gt Certificates to install and manage certificates See Certificates on page 56 To enable HTTPS on the Axis product 1 Go to Syste
75. kets as opposed to analog in band tone signals cannot be heard by the callers and are resistant to falsing Create and edit DTMF Sequences The DTMF sequences list shows all the available DTMF sequences To create a new DIMF sequence 1 Go to Setup gt VoIP gt DTMF Settings 2 Click Modify DTMF Configuration for SIP Account e 3 Click Add 4 Enter a name See DTMF Sequence Properties on page 35 5 Enter the sequence See DTMF Sequence Properties on page 35 6 Click OK To edit a DTMF sequence select the item in the sequence list and click Modify To remove a DTMF sequence select the item in the sequence list and click Remove DTMF Sequence Properties e Name required Enter a name This could be a descriptive name or the characters of the sequence The DTMF sequence can be used to trigger an action When creating an action rule the name of the DTMF sequence will appear in the trigger list Sequence required Enter a valid DTMF sequence Allowed characters 0 9 A D 35 AXIS A8004 VE Network Video Door Station Voice over IP VoIP When having two DTMF sequences that start with the same sequence for example 01 and 0123 only the 01 DTMF event will be triggered This is because 01 will always be the first match To trigger on both sequences add a suffix that will differentiate the sequences For example 01 is not a prefix to 0123 hence both sequences will be triggered Duplicate sequences ar
76. key Video AXIS Camera Companion AXIS Camera Station Video management software from Axis management Application Development Partners available on www axis com techsup software software Optional AXIS A8004 Junction Box AXIS A9801 Safety Relay Box Safety relay accessories Warranty Axis 3 year warranty and AXIS Extended Warranty option see www axis com warranty 1 This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit www openssl org and cryptographic software written by Eric Young eay cryptsoft com 2 Support for two locks max total 750 mA when powered with DC PoE Class 4 For higher power requirements connect external power max 30V DC 0 74 Connectors 1 0 connector 6 pin configurable terminal block 123456 For an example diagram see Connection Diagrams on page 76 Function Pin Notes Specifications 0 V DC 1 0 V DC 12V DC 2 Can be used to power auxiliary equipment Max voltage 12 V DC Note This pin can only be used as power out Max current 50 mA Max current 2 200 mA 74 AXIS A8004 VE Network Video Door Station Technical Specifications Configurable 3 6 Digital input Connect to pin 1 to activate or leave floating O to max 40 V DC Input or Output unconnected to deactivate Digital output Connected to pin 1 when activated floating O to max 40 V DC open drain unconnect
77. l 100 Only very large objects trigger motion detection An object that appears in the window triggers motion detection for a long time before it is considered as non moving Ordinary colored objects on ordinary backgrounds trigger motion detection Medium level 50 A large difference in luminance is required to trigger motion detection Low level 0 Even very small objects trigger motion detection An object that appears in the window triggers motion detection only for a very short time before it is considered as non moving Only very bright objects on a dark background trigger motion detection 42 AXIS A8004 VE Network Video Door Station Detectors Recommended values 5 15 60 90 75 95 Default values 15 90 90 Note e To trigger on small objects or movements use several small motion detection windows rather than one large window and select a low object size e To avoid triggering on small objects select a high object size e While monitoring an area where moving objects are not expected select a high history level This will cause motion detection to trigger as long as the object is present in the window e To only detect flashing light select a low sensitivity In other cases high sensitivity is recommended Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value
78. lded twisted pair AL0 2 4850 MES AA ordre Safety This product complies with IEC EN UL 60950 1 and IEC EN UL 60950 22 Safety of Information Technology Equipment The product shall be grounded either through a shielded network cable STP or other appropriate method The power supply used with this product shall fulfill the requirements for Safety Extra Low Voltage SELV and Limited Power Source LPS according to IEC EN UL 60950 1 Battery The Axis product uses a 3 0 V BR CR2032 lithium battery as the power supply for its internal real time clock RTC Under normal conditions his battery will last for a minimum of five years Low battery power affects the operation of the RTC causing it to reset at every power up When the battery needs replacing a log message will appear in the product s server report For more information about he server report see the product s setup pages or contact Axis support The battery should not be replaced unless required but if the battery does need replacing contact Axis support at www axis com techsup for assistance e Risk of explosion if the battery is incorrectly replaced e Replace only with an identical battery or a battery which is recommended by Axis Dispose of used batteries according to local regulations or the battery manufacturer s instructions Disposal and Recycling When this product has reached the end of its useful life dispose of it according to local laws and reg
79. led you cannot make or receive calls SIP Setup Assistant The SIP Setup Assistant helps you with the SIP configuration When you have completed all the steps in the setup assistant the product is ready to perform basic VoIP actions such as making a call when the call button is pressed Each time you finish the SIP setup assistant new action rules and DTMF rules will be created Port Settings e SIP port Enter the port used for SIP sessions The signalling traffic through this port will be non encrypted The default port number is 5060 e SIP TLS port Enter the port used for SIPS sessions and TLS secured SIP sessions The signalling traffic through this port will be encrypted using Transport Layer Security TLS The default port number is 5061 Network Address Translation NAT Traversal port forwarding Use NAT traversal when the Axis product is connected to the network behind a NAT router or firewall device VoIP services require clients to be servers as well and many VoIP services carry IP address and port information in the application data Therefore Axis products behind Network Address Translation NAT devices such as network routers need to use special protocols for NAT traversal port forwarding so that calls can be linked to the correct host Without SIP specific port forwarding users of clients within the same private network would be able to talk to each other but users of clients in different networks would not T
80. ll receive an IP address according to the configuration in the network router To enable IPv6 go to System Options gt Network gt TCP IP gt Basic Other settings for IPv6 should be configured in the network router ARP Ping The product s IP address can be assigned using ARP and Ping For instructions see Assign IP Address Using ARP Ping on page 58 The ARP Ping service is enabled by default but is automatically disabled two minutes after the product is started or as soon as an IP address is assigned To re assign IP address using ARP Ping the product must be restarted to enable ARP Ping for an additional two minutes To disable the service go to System Options gt Network gt TCP IP gt Basic and clear the option Enable ARP Ping setting of IP address Pinging the product is still possible when the service is disabled Assign IP Address Using ARP Ping The product s IP address can be assigned using ARP Ping The command must be issued within 2 minutes of connecting power 1 Acquire a free static IP address on the same network segment as the computer 2 Locate the serial number S N on the product label 3 Open a command prompt and enter the following commands Linux Unix syntax arp s IP address serial number temp ping s 408 IP address Linux Unix example arp s 192 168 0 125 00 40 8c 18 10 00 temp ping s 408 192 168 0 125 Windows syntax this may require that you run the command prompt as an administrator
81. locked this time can be changed in the Action Rule Setup when the output port is activated LIGHT Active call Triggers the Action rule when a call state changes to active The built in illuminator fades to 90 intensity when a call is ongoing LIGHT Calling Triggers the Action rule when a call state changes to calling The built in illuminator flashes when a call is connecting LIGHT Idle Triggers the Action rule when a call state changes to idle The built in illuminator fades to 10 intensity when a call ends TAMPERING Casing open Triggers the Action rule if the front cover is removed When the output port is activated the AXIS 9801 security relay box not included connected to Port 4 will lock itself down to prevent any malicious person from short circuiting the lock device door connected to it TAMPERING Shock detected Triggers the Action rule if the Axis product detects it has been tilted or hit When the output port is activated the AXIS 9801 security relay box not included connected to Port 4 will lock itself down to prevent any malicious person from short circuiting the lock device door connected to it It is recommended to tune the shock detection level or turn off this rule if the door station is installed on materials that are prone to movements for example plaster walls posts and metal sheets 51 AXIS A8004 VE Network Video Door Station Recordings Recordings The Axis product can be configured to r
82. lude support for IPv6 Transport Settings e Enable SIPS Select to use Secure Session Initiation Protocol SIPS SIPS uses the TLS transport mode to encrypt the traffic If you enable SIPS you cannot select any other transport mode than TLS Transport mode Select the SIP transport mode for the account UDP TCP or TLS e Allow port update messages through MWI Message waiting indicator MWI notifies the user of changes in the port settings The difference between SIPS Enable SIPS and SIP over TLS Transport mode TLS is that SIPS ensures that each message transfer is encrypted while TLS only ensures encryption of the SIP traffic to the next node in the network SIP over UDP Transport mode UDP is generally faster as the message will be sent without the handshakes that SIPS SIP over TLS and SIP over TCP Transport mode TCP offer Proxy Settings A SIP proxy manages registration and routing requests from calling devices The SIP proxy communicates with the private branch exchange PBX in order to find a route that a call has to take to reach a device that is set in a different location or site Address Enter the SIP proxy server s address Username Enter a user name for the SIP proxy server if required Password Enter a password for the SIP proxy server if required Make Test Calls To make sure that calls can be made from the Axis product you can make a test call 1 Go to Setup gt VoIP gt Account Settings
83. m Options gt Security gt HTTPS 55 AXIS A8004 VE Network Video Door Station System Options 2 Select an HTTPS certificate from the list of installed certificates 3 Optionally click Ciphers and select the encryption algorithms to use for SSL 4 Set the HTTPS Connection Policy for the different user groups 5 Click Save to enable the settings To access the Axis product via the desired protocol in the address field in a browser enter https for the HTTPS protocol and http for the HTTP protocol The HTTPS port can be changed on the System Options gt Network gt TCP IP gt Advanced page IEEE 802 1X IEEE 802 1X is a standard for port based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must be authenticated The authentication is performed by an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Internet Authentication Service In Axis implementation the Axis product and the authentication server identify themselves with digital certificates using EAP TLS Extensible Authentication Protocol Transport Layer Security The certificates are provided by a Certification Authority CA You need e a CA certificate to authenticate the authentication server e a CA signed client certificate to authentica
84. mation about reference NAS devices go to www axis com products cam_companion_software supported htm Note For NAS recommendations see www axis com To add a network share 1 Go to System Options gt Storage 2 Click Network Share 3 Enter the IP address DNS or Bonjour name to the host server in the Host field 4 Enter the name of the share in the Share field Sub folders cannot be used 5 f required select The share requires login and enter the user name and password 6 Click Connect To clear all recordings and data from the Axis product s folder on the designated share click Clear under Storage Tools To avoid filling the share it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the share and protect recordings from being removed select Lock under Recording Settings 64 AXIS A8004 VE Network Video Door Station System Options Ports amp Devices 1 0 Ports The Axis product provides four configurable input and output ports for connection of external devices For information about how to connect external devices see Connectors on page 74 To configure the 1 0 ports go to System Options gt Ports amp Devices gt I O Ports Each port can function as input or output e Input as Open circuit The input becomes active when the circuit is grounded by for example a REX device It remains ina
85. mware For information about firmware upgrades see Upgrade the Firmware If the Axis product is restarted running applications will restart automatically If the Axis product is restored installed applications remain unchanged but must be restarted To start the application go to Setup gt Applications Select the application in the list of installed applications and click Start For information about restoring the Axis product see Maintenance 44 AXIS A8004 VE Network Video Door Station Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Default Settings 45 AXIS A8004 VE Network Video Door Station Events Events The Event pages allow you to configure the Axis product to perform actions when different events occur For example the product can start a recording or send an email notification when motion is detected The set of conditions that defines how and when the action is triggered is called an action rule Set Up Action Rules An action rule defines the conditions that must be met for the product to perform an action for example record video or send an email notification If multiple conditions are defined all of them must be met to trigger the action For more information about available triggers and actions see Triggers on page 47 and Actions on page 48 The following example descr
86. nd Notification Send Video Clip Send Images Send Notification Send Video Clip Encrypted file transfer using HyperText Transfer Protocol Secure HTTPS Specify login information for the HTTPS server and validate the server s certificate If there is a proxy between the Axis product and the HTTPS server also specify the proxy settings Network Share Send Images Send Video Clip A network share can also be used as a storage device for recorded video Go System Options gt Storage to configure a network share before setting up a continuous recording or an action rule to record video For more information about storage devices see Storage on page 63 49 AXIS A8004 VE Network Video Door Station Events SIP Make Call Typically used as a recipient for SIP calls when using the call button TCP Send Notification Set Up Email Recipients Email recipients can be configured by selecting one of the listed email providers or by specifying the SMTP server port and authentication used by for example a corporate email server Note Some email providers have security filters that prevent users from receiving or viewing large amount of attachments from receiving scheduled emails and similar Check the email provider s security policy to avoid delivery problems and locked email accounts To set up an email recipient using one of the listed providers 1 Go to Events gt Recipients and cl
87. ng the Live View page the Talk and Microphone on buttons must both be active see AMC Audio Controls on page 14 e Simplex Network Camera microphone only Audio captured by the product microphone is transmitted from the Axis product to one or more clients To set the audio mode go to Video amp Audio gt Audio Settings and select the desired mode from the Audio mode drop down list 26 AXIS A8004 VE Network Video Door Station Video and Audio Dynamic Processing Dynamic processing is used to improve the perceived sound quality It consists of a group of technologies that correct and control audio signals Common dynamic processing methods include reducing the volume of loud unwanted sounds and amplifying quiet sounds In the Axis product the following dynamic processing methods are available e Audio processing Select to enable audio processing which includes equalization that balances the levels of different frequencies and automatic gain control that amplifies weak signals When selected echo cancellation and noise reduction are automatically enabled e Echo cancellation Select to cancel echoes from transmitted signals Echoes typically occur when sounds travel from the speaker and back to the microphone or when signals leak between neighboring wires These signals will be identified and canceled saving users from hearing repetitions of their own voices e Noise reduction Select to reduce background noise and enhan
88. nitial password can only be set once If the password is lost the Axis product must be reset to factory default see Reset to Factory Default Settings on page 67 UPnP The Axis product includes support for UPnP UPnP is enabled by default and the product is automatically detected by operating systems and clients that support this protocol UPnP can be disabled under System Options gt Network gt UPnP RTP H 264 The RTP port range and multicast settings are configured under System Options gt Network gt RTP The RTP port range defines the range of ports from which the video audio ports are automatically selected For multicast streams only certain IP addresses and port numbers should be used Select Always Multicast Video and or Always Multicast Audio to start multicast streaming without opening an RTSP session 62 AXIS A8004 VE Network Video Door Station System Options Bonjour The Axis product includes support for Bonjour Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol Bonjour can be disabled under System Options gt Network gt Bonjour Storage SD Card To prevent data corruption the SD card should be unmounted before removal Note For SD card recommendations see www axis com The Axis product supports microSD microSDHC microSDXC cards The following SD card file systems are supported e ext4 recommended
89. ntrols for selected users To identify different users in the viewer group cookies must be enabled on the client The Control queue polltime is measured in seconds For more information see the online help O The administrator can set up a queue for PTZ controllers from PTZ gt Control Queue Once set up the PTZ Control Queue buttons appear in the Live View page offering one viewer exclusive control for a limited period of time Other users will be placed in queue A user who belongs to a group see Users on page 55 with a higher PTZ priority can go before other users in the queue and take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after the last PTZ control command 2 Event The Axis product can be configured to go to a preset position when triggered by an alarm see Events on page 46 The event will immediately be placed first in the queue except when an administrator is in control 3 Operator Same as administrator but with lower priority 4 Viewer Multiple viewers must wait for their turn The viewer has 60 seconds PTZ control before control is passed on to the next viewer in queue 40 AXIS A8004 VE Network Video Door Station Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is reposit
90. o open Plain Config go to System Options gt Advanced gt Plain Config Axis Support does not provide assistance Reset to Factory Default Settings Important Reset to factory default should be used with caution A reset to factory default will reset all settings including the IP address to the factory default values Note The installation and management software tools are available from the support pages on www axis com techsup To reset the product to the factory default settings 1 Disconnect power from the product 2 Press and hold the control button and reconnect power See Hardware Overview on page 7 3 Keep the control button pressed for 15 30 seconds until the status LED indicator flashes amber 4 Release the control button The process is complete when the status LED indicator turns green The product has been reset to the factory default settings If no DHCP server is available on the network the default IP address is 192 168 0 90 5 Using the installation and management software tools assign an IP address set the password and access the video stream It is also possible to reset parameters to factory default via the web interface Go to Setup gt System Options gt Maintenance 67 AXIS A8004 VE Network Video Door Station Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices One of your first actions when troubleshooting a problem sh
91. olbar The AXIS Media Control viewer toolbar is available in Internet Explorer only See AX S Media Control AMC on page 16 for more information The toolbar displays the following buttons O The Play button connects to the Axis product and starts playing a media stream O The Stop button stops the media stream The Snapshot button takes a snapshot of the video image The location where the image is saved can be specified in the AMC Control Panel Click the View Full Screen button and the video image will fill the entire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream on your computer The location where the recording is saved O can be specified in the AMC Control Panel Enable this button from Live View Config gt Viewer Settings AMC Audio Controls AMC audio buttons control the speakers and microphone connected to the client computer The buttons are only visible when audio is enabled Q Speaker button Click to turn the speakers on or off Microphone button Click to mute or unmute the microphone In Simplex speaker only mode the Microphone and Talk buttons must both be active to send audio to the Axis product Click either button to stop audio transmission 14 AXIS A8004 VE Network Video Door Station Access the Product Use the slider to control the volume of the speakers and the microphone Half duplex mode Q The T
92. ome position which is readily accessible by clicking the Home button on the Live View page and in the Preset Positions setup window The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time Enter the length of time in the Return to home after field and click Save Set the time to zero to prevent the product from automatically returning to the Home position Advanced Controls Advanced PTZ settings can be configured under PTZ gt Advanced gt Controls The Panel Shortcut Command Buttons list shows the user defined buttons that can be accessed from the Live View page s Ctrl panel These buttons can be used to provide direct access to commands issued using the VAPIX application programming interface Click Add to add a new shortcut command button The following PTZ controls are enabled by default 39 AXIS A8004 VE Network Video Door Station PTZ Pan Tilt Zoom e Pan control Tilt control e Zoom control To disable specific controls deselect the options under Enable Disable controls If using multiple view areas deselecting a control will only disable the control in the selected view area Note Disabling PTZ controls will not affect preset positions For example if the tilt control is disabled the product can still move to preset positions that require a tilt movement Control Queue Note The administrator can enable and disable PTZ co
93. ons 0 V DC 1 0 V DC 75 AXIS A8004 VE Network Video Door Station Technical Specifications NO NC 2 5 Normally open normally closed Max current 700 mA For connecting relay devices Max voltage 30 V DC The two relay pins are galvanically separated from the rest of the circuitry co 3 6 Common 12 V DC 4 For powering auxiliary equipment Max voltage 12 V DC Note This pin can only be used as power out Max current 160 mA Max current 750 mA2 1 When powered through Power over Ethernet IEEE 802 3af 802 3at Type 1 Class 3 2 When powered through Power over Ethernet Plus PoE IEEE 802 3at Type 2 Class 4 or DC power input SD Card Slot Supports microSD cards with up to 64 GB of storage For best recording performance use a microSDHC or microSDXC card with speed class 10 Connection Diagrams 1 0 Connector Example setup of the I O connector 0 VDCY DC output 12 V max 200 mA at PoE class 4 or DC IN max 50 mA at PoE class 3 1 0 configured as input 1 0 configured as output BEN 76 AXIS A8004 VE Network Video Door Station Technical Specifications Relay Connector Example setup of the relay connector OV DC NO NC configured as normally open for fail secure lock Common pin DC output 12V NO NC configured as normally closed for fail safe lock Common pin OO O1 R WN Performance Considera
94. ontrol Fine tuning of behavior at low light WDR Dynamic Contrast Text and image overlay Mirroring of images Privacy mask Pan Tilt Zoom Digital PTZ Audio Audio streaming Two way Full duplex Output level 85 dB at 0 5 m Audio AAC LC 8 16 kHz G 711 PCM 8 kHz G 726 ADPCM 8kHz Configurable bit rate compression Audio Line output Built in microphone Built in speaker input output Echo Cancelation Yes Noise reduction Yes Network Security Password protection IP address filtering HTTPS encryption IEEE 802 1X network access control Digest authenticaion User access log Supported IPv4 v6 HTTP HTTPS1 SSL TLS QoS Layer 3 DiffServ FTP CIFS SMB SMTP Bonjour protocols UPnPTM SNMP v1 v2c v3 MIB 1II DNS DynDNS NTP RTSP RTP TCP UDP IGMP RTCP ICMP DHCP ARP SOCKS SIP 72 Technical Specifications AXIS A8004 VE Network Video Door Station Function group Item Specifications System Application Open API for software integration including VAPIX and AXIS Camera Application Integration Programming Platform specifications at www axis com AXIS Video Hosting System AVHS with Interface One Click Camera Connection ONVIF Profile S specification available at www onvif org Intelligent audio SIP support for integration with VoIP Peer to peer or integrated with SIP PBX Tested with variuos SIP softwares such as Cisco Bria and Grandstream Tested with various PBX softw
95. ormatting the SD card will remove all data and recordings stored on the card 63 AXIS A8004 VE Network Video Door Station System Options The Axis product can be configured to automatically format SD cards that are inserted into the product If autoformat is enabled and an SD card is inserted the product will check if the SD card has the ext4 file system If the card has a different file system the card will automatically be formatted to ext4 Important If autoformat is enabled only use new or empty SD cards Any data stored on the card will be lost when the card is inserted into the Axis product To enable automatic formatting follow these steps 1 Open the Axis product s webpages and go to Setup gt System Options gt Storage 2 Click SD Card 3 Under General Settings select Autoformat to 4 Click OK to save settings An SD card inserted into the product can be manually formatted to one of the supported file systems To manually format the SD card follow these steps 1 Insert the SD card in the SD card slot 2 Open the Axis product s webpages and go to Setup gt System Options gt Storage 3 Click SD Card 4 Click Format and select the desired file system 5 Click OK to start formatting the card Network Share Network share allows you to add network storage such as a NAS network attached storage The NAS shall be dedicated for recordings and data from the Axis products connected to the network For infor
96. ort at www axis com techsup Symptoms Possible Causes and Remedial Actions Problems setting the IP address When using ARP Ping The product is located on a different subnet The IP address is being used by another device Possible IP address conflict with another device on the same subnet Try the installation again The IP address must be set within two minutes after power has been applied to the product Ensure the Ping length is set to 408 For instructions see Assign IP Address Using ARP Ping on page 58 If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an IP address Disconnect the Axis product from the network Run the Ping command in a Command DOS window type ping and the IP address of the product e Ifyou receive Reply from IP address gt bytes 32 time 10 this means that the IP address may already be in use by another device on the network Obtain a new IP address from the network administrator and reinstall the product e If you receive Request timed out this means that the IP address is available for use with the Axis product Check all cabling and reinstall the product The static IP address in the Axis product is used before the DHCP server sets a dynamic address This means that if the same default static IP address is also u
97. otion detection is more important than identification Motion blur is acceptable and since low light can cause a lot of noise move the low light priority slider toward low noise Example If storage space or bandwidth is limited try using a lower gain This will reduce image noise and produce smaller image files View Area A view area is a cropped part of the full view Each view area is treated as a video source in Live View and has its own video stream and PTZ settings When setting up a view area it is recommended that the video stream resolution is the same size as or smaller than the view area size Setting the video stream resolution larger than the view area size implies digitally scaled up video after sensor capture requiring more bandwidth without adding image information To enable go to Video amp Audio gt Camera Settings and select Enable View Areas To add a new view area 1 Go to Video amp Audio gt View Area 2 Click Add 3 The new view area appears under Selected view area Enter a descriptive name in the Name field 23 AXIS A8004 VE Network Video Door Station Video and Audio 4 Select an Aspect ratio and a Video stream resolution 5 A new view area covers the whole image Use the mouse to move and resize the view area 6 Select Enable PTZ to enable digital PTZ for the view area 7 Click Save to save the settings To modify a view area select the view area in the list and modify the settings as r
98. ould be to check the current firmware version The latest version may contain a correction that fixes your particular problem The current firmware version in the Axis product is displayed in the page Setup gt Basic Setup and in Setup gt About Upgrade the Firmware Important e Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user e Preconfigured and customized settings are saved when the firmware is upgraded providing the features are available in the new firmware although this is not guaranteed by Axis Communications AB Note e After the upgrade process has completed the product will restart automatically If restarting the product manually after the upgrade always wait 10 minutes even if you suspect the upgrade has failed e When you upgrade the Axis product with the latest firmware from Axis website the product receives the latest functionality available Always read the upgrade instructions and release notes available with each new release before upgrading the firmware To upgrade the product s firmware 1 Save the firmware file to your computer The latest version of the firmware is available free of charge from Axis website at www axis com techsup 2 Go to Setup gt System Options gt Maintenance in the product s webpages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade 4 Wait approximately 10 minutes while the product is being upgrad
99. p Audio gt Camera Settings Increasing the Color level increases the color saturation The value 100 gives maximum color saturation and the value O gives minimum color saturation The image Brightness can be adjusted in the range 0 100 where a higher value produces a brighter image Increasing the Sharpness can increase bandwidth usage A sharper image might increase image noise especially in low light conditions A lower setting reduces image noise but the whole image will appear less sharp The Contrast changes the relative difference between light and dark It can be adjusted using the slidebar White Balance To change this setting go to Setup gt Video amp Audio gt Camera Settings White balance is used to make colors in the image appear the same regardless of the color temperature of the light source The Axis product can be set to automatically identify the light source and compensate for its color Alternatively select the type of light source from the drop down list For a description of each available setting see the online help O The white balance window is enabled for the Automatic and Automatic outdoor options that appear in the White balance drop down list Select one of the options from the drop down list to set the white balance window properties Select Automatic to use the default settings for the Automatic and Automatic outdoor options in the White balance drop down list Select Custom to manually set a reference
100. page 7 Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with luminance 70 AXIS A8004 VE Network Video Door Station Troubleshooting No audio Incorrect setup Poor audio quality Stuttering Unsynchronized audio and video using H 264 Distorted audio Check the sound card in the computer Ensure that mute is not selected and that the volume settings are correct Check that Enable audio support is selected under Setup gt System Options gt Security gt Audio Support Check that the correct Audio Input source is selected under Setup gt Video amp Audio gt Audio Settings Reduce the number of listeners and viewers Decrease image resolution and compression Synchronize the product s date and time settings with an NTP server Go to Setup gt System Options gt Date amp Time Check that the correct Audio Input source is selected under Setup gt Video amp Audio gt Audio Settings Storage and disk management problems Storage disruption Video cannot be recorded SD card cannot be mounted A storage disruption alarm is sent if a storage device is unavailable removed full locked or if other read or write problems occur To identify the source of the problem check the Sys
101. perators have access to all settings except System Options See also the online help O Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 55 2 TCP IP See page 58 3 Date amp Time See page 57 4 Video Stream See page 20 5 Audio Settings See page 26 6 VolP Settings See page 29 The Basic Setup menu can be disabled from System Options gt Security gt Users 19 AXIS A8004 VE Network Video Door Station Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality You can configure the following e Video stream settings See page 20 e Stream profiles See page 27 e Camera settings See page 22 e View areas See page 23 e Overlay image See page 24 Privacy mask See page 26 e Audio settings See page 26 Audio clips See page 28 Set Up Video Streams To set up the product s video streams go to Video amp Audio gt Video Stream The video stream settings are divided into the following tabs e Image See page 20 e Audio See page 26 e H 264 See page 21 e MJPEG See page 21 Pixel Counter The pixel counter shows the number of pixels in an area of the image The pixel counter is useful in situations where there is a requirement that the image is a certain size for example in face recognition The pixel counter can be accessed from e Video amp Audio gt
102. possibility to connect to an AVHS service is enabled by default To disable clear the Enable AVHS box One click enabled Press and hold the product s control button see Hardware Overview on page 7 for about 3 seconds to connect to an AVHS service over the Internet Once registered Always will be enabled and the Axis product stays connected to the AVHS service If the product is not registered within 24 hours from when the button is pressed the product will disconnect from the AVHS service Always The Axis product will constantly attempt to connect to the AVHS service over the Internet Once registered the product will stay connected to the service This option can be used when the product is already installed and it is not convenient to use the one click installation AXIS Internet Dynamic DNS Service AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product For more information see www axiscam net To register the Axis product with AXIS Internet Dynamic DNS Service go to System Options gt Network gt TCP IP gt Basic Under Services click the AXIS Internet Dynamic DNS Service Settings button requires access to the Internet The domain name currently registered at AXIS Internet Dynamic DNS service for the product can at any time be removed Note AXIS Internet Dynamic DNS Service requires IPv4 Advanced TCP IP Settings DNS Configuration DNS Domain Name Service provides the translation of host nam
103. r low motion blur or low noise The Axis product allows using different prioritization in normal light and in low light Shutter speed is related to the amount of time the shutter is opened and is measured in seconds s A slow shutter speed allows more light to reach the sensor and can help produce a brighter image in low light situations On the other hand a slow shutter speed can cause moving objects to appear blurry Set Shutter to e Auto to set the shutter speed automatically If required use Max shutter to limit the shutter speed to prevent the frame rate from being reduced For example to get 30 fps set Max shutter to 1 30 e Fixed to use a fixed shutter speed Gain measured in decibel dB is the amount of amplification applied to the image A high gain may provide a better image in low light situations but will increase the amount of image noise Set Gain to e Auto to set the gain automatically If required use Max gain to limit the applied gain e Fixed to use a fixed gain When Shutter and Gain are both set to Auto it is possible to set the Priority between low motion blur and low noise manually and to use a different Priority in Normal Light and in Low Light Example Consider an area where people or vehicles move during the day but where there should be no movements during night To be able to for example recognize faces or license plates move the normal light priority slider toward low motion blur At nighttime m
104. r questions cannot be answered immediately your reseller will forward your queries through the appropriate channels to ensure a rapid response If you are connected to the Internet you can e download user documentation and software updates e find answers to resolved problems in the FAQ database Search by product category or phrase e report problems to Axis support staff by logging in to your private support area e chat with Axis support staff visit Axis Support at www axis com techsup Learn More Visit Axis learning center www axis com academy for useful trainings webinars tutorials and guides AXIS A8004 VE Network Video Door Station Safety Information Safety Information Hazard Levels Indicates a hazardous situation which if not avoided will result in death or serious injury Indicates a hazardous situation which if not avoided could result in death or serious injury Indicates a hazardous situation which if not avoided could result in minor or moderate injury Indicates a situation which if not avoided could result in damage to property Other Message Levels Important Indicates significant information which is essential for the product to function correctly Note Indicates useful information which helps in getting the most out of the product AXIS A8004 VE Network Video Door Station Table of Contents Safety Information sip view KR ERE TEES encores meetin 4 Hazard Levels mera eras ee
105. r the rule using the Manual Trigger button in the Live View page See Controls on the Live View Page on page 13 This can for example be used to validate actions during product installation and configuration 47 AXIS A8004 VE Network Video Door Station Events Actions Virtual Inputs can be used by a VMS Video Management System to trigger actions Virtual inputs can for example be connected to buttons in the VMS user interface PTZ Moving Trigger the rule when the camera view moves due to a PTZ operation This can for example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ operation Preset Reached Trigger the rule when the camera stops at a preset position This can be for example be used with the Send Images action to upload images from the preset position Storage Disruption Trigger the rule if storage problems are detected for example if the storage device is unavailable removed full locked or if other read or write problems occur This can for example be used to send maintenance notifications Recording Triggers the rule when the Axis product records to the storage device The recording status trigger can be used to notify the operator for example by flashing LED lights if the product has started or stopped to record to the storage device Note that this trigger can be used only for edge storage r
106. relative to the orientation of the Camera Changing the orientation of the camera will also change the position of the Motion Detection Window Set Up Motion Detection Windows To set up a motion detection Include Window follow these instructions 1 Go to Detectors gt Motion Detection 2 Select a desired resolution for viewing while setting up Motion Detection from the View in list 3 Select the Configure Included Windows option and click New Select the new window in the list of windows and enter a descriptive name 4 Adjust the size drag the bottom right hand corner and the position click on the text at the top and drag to the desired position of the window 5 Adjust the Object Size History and Sensitivity profile sliders see Motion Detection Parameters for details Any detected motion within an active window is indicated by red peaks in the Activity window 6 Click Save To exclude parts of the include window select the Configure Excluded Windows and position the exclude window within the include window To delete an include or exclude window select the window in the list of windows and click Del Motion Detection Parameters The parameters controlling motion detection are described in the table below Parameter Object Size History Sensitivity Description Object size relative to window size Object memory length Difference in luminance between background and object High leve
107. sed by another device there may be problems accessing the product The product cannot be accessed from a browser Cannot log in The IP address has been changed by DHCP Certificate error when using IEEE 802 1X When HTTPS is enabled ensure that the correct protocol HTTP or HTTPS is used when attempting to log in You may need to manually type http or https in the browser s address field If the password for the user root is lost the product must be reset to the factory default settings See Reset to Factory Default Settings on page 67 IP addresses obtained from a DHCP server are dynamic and may change If the IP address has been changed use AXIS IP Utility or AXIS Camera Management to locate the product on the network Identify the product using its model or serial number or by the DNS name if the name has been configured If required a static IP address can be assigned manually For instructions see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date amp Time on page 57 The product is accessible locally but not externally Router configuration Firewall protection Default routers required To configure your router to allow incoming data traffic to the Axis product enable the NAT traversal feature which will attempt to a
108. sers User access control is enabled by default and can be configured under System Options gt Security gt Users An administrator can set up other users by giving them user names and passwords It is also possible to allow anonymous viewer login which means that anybody may access the Live View page The user list displays authorized users and user groups access levels Viewer Access to the Live View page Operator Access to the Live View page and to all settings except System Options Administrator Unrestricted access to all settings can add modify and remove other users Under HTTP RTSP Password Settings select the type of password to allow You may need to allow unencrypted passwords if there are viewing clients that do not support encryption or if you upgraded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login option to allow anonymous users access to the Live View page Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls Deselect the Enable Basic Setup option to hide the Basic Setup menu Basic Setup provides quick access to settings that should be made before using the Axis product ONVIF ONVIF Open Network Video Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to ta
109. software components the product can be configured to use a Java applet for viewing Motion JPEG Access from a Browser 1 Start a browser Chrome Internet Explorer Firefox Safari 2 Enter the IP address or host name of the Axis product in the browser s Location Address field To access the product from a Mac computer OS X go to Safari click on Bonjour and select the product from the drop down list If you do not know the IP address use AXIS IP Utility to locate the product on the network For information about how to discover and assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To show Bonjour as a browser bookmark go to Safari gt Preferences 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Password on page 12 4 The product s Live View page opens in your browser Note The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page Access from the Internet Once connected the Axis product is accessible on your local network LAN To access the product from the Internet you must configure your network router to allow incoming data
110. strator to see if there is a firewall preventing viewing Installation of additional Configure the Axis product to use a Java applet for updating video images in your browser Go to ActiveX component Setup gt Live View Config and select Java applet under Default viewer restricted or prohibited Poor rendering of H 264 Ensure that your graphics card is using the latest driver The latest drivers can usually be images downloaded from the manufacturer s website Color saturation is different Modify the settings for your graphics adapter Refer to the adapter s documentation for more in H 264 and Motion JPEG information Lower frame rate than See Performance Considerations on page 77 expected Reduce the number of applications running on the client computer Limit the number of simultaneous viewers Check with the network administrator that there is enough bandwidth available Check in the AMC Control Panel H 264 tag that video processing is NOT set to Decode only key frames Lower the image resolution The maximum frames per second is dependent on the utility frequency 60 50 Hz of the Axis product See Technical Specifications on page 72 Video and image problems general Image unsatisfactory Check the video stream and camera settings under Setup gt Video amp Audio gt Video Stream and Setup gt Video amp Audio gt Camera Settings Disturbed focus Set the focus manually by turning the focus ring See Hardware Overview on
111. t Settings Click Add Enter the account details See Account Information on page 32 See Account Credentials on page 32 See SIP Server Settings on page 33 See Transport Settings on page 33 See Proxy Settings on page 33 Click OK To edit an account select the account in the account list and click Modify To remove an account select the account in the account list and click Remove Account Information Name Enter a descriptive name This can for example be a first and last name a role or a location The name is used as an alias and is especially useful when several accounts have the same user ID Default account Select to make this the default account Only one account can be the default account At startup the first time the product is accessed or after a reset a peer account is created automatically and set to be the default account This peer account can only be removed if at least one more account has been added to the list The default account will be used when making a VAPIX Application Programming Interface API call without specifying which SIP account to call from For more information visit www axis com developer Account Credentials User ID User ID is typically the extension or phone number assigned to the Axis product at the SIP server It is also possible to use a SIP URI as a User ID if required by the SIP server Authentication ID Enter the Authenticaion ID used for authenticating agains
112. t the SIP server This is typically the same as the User ID Password Enter the password associated with the SIP account for authenticating against the SIP server Caller ID The name that is presented to the receiver of the calls from this Axis product To create an account that is registered with a PBX or a service provider enter the user ID password and the registrar address or domain name See SIP Server Settings below If you only enter a user ID the account will be used as a peer to peer account 32 AXIS A8004 VE Network Video Door Station Voice over IP VoIP Note Unless the devices are connected to NATs with SIP specific port forwarding such as STUN or TURN the account will only be able to communicate with devices that are connected to the same private network For more information see Network Address Translation NAT Traversal port forwarding on page 30 SIP Server Settings e Domain name If available enter the public domain name The domain name will be shown as part of the SIP address when calling other accounts For more information see About SIP Addresses on page 34 e Registrar address Enter the SIP server s registrar address This is to point out the SIP registrar with which the account should register itself The SIP registrar is the part of the PBX that keeps track of all the extensions Important The registrar address should be an IPv4 address The product s VoIP capabilities currently do not inc
113. te amp Time See Date amp Time on page 57 Note Overlays are not included in the video stream when using SIP calls Overlay Image An overlay image is a static image superimposed over the video stream The image for example a company logo is used to provide extra information or to mask a part of the image Since it is static the position and size of an overlay image will remain the same regardless of resolution and Pan Tilt Zoom movements Use a privacy mask to set up a dynamic mask which will always mask the specified part of monitored area For more information about privacy masks see Privacy Mask on page 26 To use an overlay image the image must first be uploaded to the Axis product The uploaded image should be a Windows 24 bit BMP image with maximum 250 colors The image width and height in pixels must be exactly divisible by 4 and cannot be larger than the 24 AXIS A8004 VE Network Video Door Station Video and Audio maximum image resolution If combining text and image overlays take into consideration that the text overlay occupies 16 or 32 pixels in height depending on the resolution and has the same width as the video image To automatically scale the image to the resolution used by the Axis product select the option Scale with resolution from the Transparency Settings page which is displayed when uploading in the image To upload an overlay image 1 Go to Video amp Audio gt Overlay Image 2 Click Browse and
114. te the Axis product To create and install certificates go to System Options gt Security gt Certificates See Certificates on page 56 Many CA certificates are preinstalled To allow the product to access a network protected by IEEE 802 1X 1 Go to System Options gt Security gt IEEE 802 1X 2 Select a CA Certificate and a Client Certificate from the lists of installed certificates 3 Under Settings select the EAPOL version and provide the EAP identity associated with the client certificate 4 Check the box to enable IEEE 802 1X and click Save Note For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date amp Time on page 57 Certificates Certificates are used to authenticate devices on a network Typical applications include encrypted web browsing HTTPS network protection via IEEE 802 1X and secure upload of images and notification messages for example via email Two types of certificates can be used with the Axis product Server Client certificates To authenticate the Axis product CA certificates To authenticate peer certificates for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802 1X protected network Note Installed certificates except preinstalled CA certificates will be deleted if the product is reset to factory default Preinstalled CA certificates that have been deleted w
115. tem Log under System Options gt Support gt Logs amp Reports Depending on the problem it might be necessary to re mount the storage device For information on how to set up a storage disruption alarm see Events on page 46 Check that the SD card is not write protected that is read only Reformat the SD card and then click Mount Formatting the card will remove all content including all recordings from the SD card 71 Technical Specifications AXIS A8004 VE Network Video Door Station Technical Specifications Function group Item Specifications Camera Models AXIS A8004 VE Network Video Door Station Image sensor 1 35 Progressive scan RGB CMOS Lens M12 mount F2 8 Fixed iris Megapixel resolution 2 8 mm Vertical angle of view full sensor 1280x960 73 Horizontal angle of view full sensor 1280x960 97 Light sensitivity 0 04 100000 lux F2 8 O lux with illumination LED on Shutter time Dynamic capture 1 192 s to 1 37 s 50 Hz 1 231 s to 1 44 s 60 Hz Video Video H 264 MPEG 4 Part 10 AVC Baseline profile Main Profile compression Motion JPEG Resolutions 1280x960 1 3 MP to 160x90 Frame rate HDTV 720p 1280x720 25 30 fps 50 60 Hz Video streaming Multiple individually configurable streams H 264 Motion JPEG Controllable frame rate and bandwidth VBR CBR H 264 Image settings Compression Color Brightness Sharpness Contrast White balance Exposure c
116. the assigned DNS name The host name is configured under System Options gt Network gt TCP IP gt Advanced Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4 Select Use the host name to set the host name manually Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product s IP address changes For more information see the online help O Link Local IPv4 Address Link Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network The product can have a Link Local IP and a static or DHCP supplied IP address at the same time This function can be disabled under System Options gt Network gt TCP IP gt Advanced HTTP The HTTP port used by the Axis product can be changed under System Options gt Network gt TCP IP gt Advanced In addition to the default setting which is 80 any port in the range 1024 65535 can be used HTTPS The HTTPS port used by the Axis product can be changed under System Options gt Network gt TCP IP gt Advanced In addition to the default setting which is 443 any port in the range 1024 65535 can be used To enable HTTPS go to System Options gt Security gt HTTPS For more information see HTTPS on page 55 NAT traversal port mapping for IPv4 A network router allows devices on a
117. tions When setting up your system it is important to consider how various settings and situations will affect performance Some factors affect the amount of bandwidth the bit rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolution and or lower compression levels result in images containing more data Bandwidth affected Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected Simultaneous viewing of different streams resolution compression by different clients Effect on frame rate and bandwidth Accessing Motion JPEG and H 264 video streams simultaneously Frame rate and bandwidth affected Heavy usage of event settings affect the product s CPU load Frame rate affected Using HTTPS may reduce frame rate in particular if streaming Motion JPEG Heavy network utilization due to poor infrastructure Bandwidth affected Viewing on poorly performing client computers lowers perceived performance Frame rate affected Running multiple AXIS Camera Application Platform ACAP applications simultaneously may affect performance If the product includes several camera units running applications on multiple cameras may affect the frame rate 77 User Manual Ver M1 25 AXIS A8004 VE Network Video Door Station Date March Axis
118. to set up and manage SIP accounts See Create or Edit Accounts on page 32 The SIP accounts can be verified by using Test SIP Call See Make Test Calls on page 33 The Account Settings page also includes an account list that shows an overview of the SIP account settings including e Name See also Account Information on page 32 e SIP address See also About SIP Addresses on page 34 e Transport mode See also Transport Settings on page 33 e Default See also Account Information on page 32 e Registration status See Registration Status on page 31 Registration Status The account status is indicated with dots in different colors For more detailed information about an account s status hover the mouse pointer over the status dot or select the account in the account list and click Modify SIP disabled SIP is disabled Account not registered The SIP account is not registered with a PBX or the SIP account is a peer to peer account which does not register itself Provisional The product is trying to register the account Redirection The account or address needs to be redirected 31 AXIS A8004 VE Network Video Door Station Voice over IP VoIP Successful The account has successfully registered with the SIP registrar e Failure There is a problem with the account such as the account credentials are wrong Create or Edit Accounts To set up a SIP account 1 2 3 4 Go to Setup gt VolP gt Accoun
119. ulations For information about your nearest designated collection point contact your local authority responsible for waste disposal In accordance with local legislation penalties may be applicable for incorrect disposal of this waste Europe wmm his symbol means that the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment WEEE is applicable in the European Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally safe recycling process For information about your nearest designated collection point contact your local authority responsible for waste disposal Businesses should contact the product supplier for information about how to dispose of this product correctly This product complies with the requirements of Directive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS China This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic Information Products ACPEIP Contact Information Axis Communications AB Emdalav gen 14 223 69 Lund Sweden Tel 46 46 272 18 00 Fax 46 46 13 61 30 www axis com Support Should you require any technical assistance please contact your Axis reseller If you
120. utomatically configure the router to allow access to the Axis product see NAT traversal port mapping for IPv4 on page 60 The router must support UPnP Check the Internet firewall with your network administrator Check if you need to configure the router settings from System Options gt Network gt TCP IP gt Basic 69 AXIS A8004 VE Network Video Door Station Troubleshooting Problems with streaming H 264 Problems with AXIS Media To enable the updating of video images in Internet Explorer set the browser to allow ActiveX Control nternet Explorer controls Also make sure that AXIS Media Control is installed on your computer only No H 264 displayed in the Check that the relevant H 264 connection methods and correct interface are enabled in the AMC client Control Panel streaming tab See AXIS Media Control AMC on page 16 In the AMC Control Panel select the H 264 tab and click Set to default H 264 decoder Check that RTSP is enabled under System Options gt Network gt TCP IP gt Advanced Multicast H 264 only Check if your router supports multicasting or if the router settings between the client and the accessible by local clients product need to be configured The TTL Time To Live value may need to be increased No multicast H 264 Check with your network administrator that the multicast addresses used by the Axis product displayed in the client are valid for your network Check with your network admini
121. w Hardware Overview Back Camera Speaker Part number P N amp Serial number S N Tampering alarm switch Front cover Wall mount Illuminator Call button Microphone NN DAA WH 1 Control button AXIS A8004 VE Network Video Door Station Hardware Overview Status LED microSD microSDHC microSDXC slot supporting memory card up to 64 GB card not included Protective rubber gasket Back cover AUN Connectors Network connector PoE Relay connector 1 0 connector Audio connector Power connector DC IN AA WH a Connectors and Buttons For technical specifications see page 72 Network Connector RJ45 Ethernet connector with Power over Ethernet PoE The product shall be connected using a shielded network cable STP All cables connecting the product to the network shall be intended for their specific use Make sure that the network devices are installed in accordance with the manufacturer s instructions For information about regulatory requirements see Electromagnetic Compatibility EMC on page 2 1 0 Connector Use with external devices in combination with for example tampering alarms motion detection event triggering time lapse recording and alarm notifications In addition to the O V DC reference point and power DC output the I O connector provides the interface to e Digital output
122. window for white balance in the view area Wide Dynamic Range Wide dynamic range Dynamic Contrast can improve the exposure when there is a considerable contrast between light and dark areas in the image Enable WDR in intense backlight conditions Disable WDR in low light conditions for optimal exposure Note This setting is only possible when using automatic exposure control Use the Highlights recovery slider to improve the image appearance by decreasing brightness in the bright parts of the image Use the Shadows recovery slider to improve the image appearance by increasing brightness in the dark parts of the image Exposure Settings Configure the exposure settings to suit the image quality requirements in relation to lighting frame rate and bandwidth considerations 22 AXIS A8004 VE Network Video Door Station Video and Audio Exposure control This setting is used to adapt to the amount of light used Automatic is the default setting and can be used in most situations The shutter speed is automatically set to produce optimum image quality Flicker free 50 or 60 Hz is used to remove flicker which can be caused by fluorescent and other light sources The Hold current option locks the current exposure settings Shutter amp Gain The shutter and gain settings affect the amount of motion blur and noise in the image To adapt to different lighting available storage space and bandwidth it is often necessary to prioritize eithe
123. wing requirements and on the properties of your network The available options in AXIS Media Control are Unicast RTP This unicast method RTP over UDP is used for live unicast video especially when it is important to always have an up to date video stream even if some frames are dropped Unicasting is used for video on demand transmission so that there is no video traffic RNP Over er This unicast method RTP tunneled ONET RTSP on the network until a client connects and is useful as it is relatively simple to configure requests the stream firewalls to allow RTSP traffic Note that th re are maxim m f 20 RTP over RTSP over HTTP This unicast method can be used to traverse simultaneous unicast connections firewalls Firewalls are commonly configured to allow the HTTP protocol thus allowing RTP to be tunneled Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured to allow this It is not possible to multicast over the Internet for example Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections AXIS Media Control negotiates with the A
124. xis product to determine the transport protocol to use The order of priority listed in the AMC Control Panel can be changed and the options disabled to suit specific requirements Note H 264 is licensed technology The Axis product includes one H 264 viewing client license Installing additional unlicensed copies of the client is prohibited To purchase additional licenses contact your Axis reseller MJPEG This format uses standard JPEG still images for the video stream These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion The Motion JPEG stream uses considerable amounts of bandwidth but provides excellent image quality and access to every image contained in the stream The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS Media Control in Internet Explorer in Windows AXIS Media Control AMC AXIS Media Control AMC in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product 16 AXIS A8004 VE Network Video Door Station Media Streams The AMC Control Panel can be used to configure various video and audio settings Please see the AXIS Media Control User s Manual for more information The AMC Control Panel is automatically installed on first use after which it can be configured Open the AMC Control Panel from e Windows Control Panel from the Start screen or Start menu
125. ystem Options gt Storage gt SD Card and click Unmount This product supports microSD microSDHC microSDXC card not included For SD card recommendations see www axis com Control Button For location of the control button see Hardware Overview on page 7 The contro button is used for e Enabling the Focus Assistant Press and very quickly release the Control button e Resetting the product to factory default settings See page 67 e Connecting to an AXIS Video Hosting System service See page 59 To connect press and hold the button for about 3 seconds until the Status LED flashes green e Connecting to AXIS Internet Dynamic DNS Service See page 59 To connect press and hold the button for about 3 seconds Call Button For location of the control button see Hardware Overview on page 7 The call button is used by visitors to call users of the Axis product and its connected devices The built in light around the call button can be used to light up the faces of visitors and its intensity can be controlled on the live view page For more information see Light Buttons on page 38 and Controls on the Live View Page on page 13 LED Indicators Note The Status LED can be configured to be unlit during normal operation To configure go to Setup System Options Ports amp Devices gt LED See the online help for more information The Status LED can be configured to flash while an event is active The Status LED can be

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