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Service Manual Luca

1. 9002612 9002612 9002615 Recline 9002613 Lift OR B 6000637 cl CJ Inhibit Switch Tit ols E Z CS Imhibit Switch Lift JE z a 9003916 Tilt 45 3 a g EJE Legrest Angle N S cla gla 9002612 NK Par BFE sls Cable lenghts are not drawn to scale R Net 3 R Net Tilt45 Recline Legrests Lift Lights can be optional Legrest Right 9002612 9002616 Crs 9001233 01502 1110 9002612 9002615 Recline o _O 9002613 eo o TE 9002484 1 5 m 6000637 CFF Inhibit Switch Tilt SJ Inhibit Switch Lift 9003916 N HOH 01502 1110 Legrest Left 9002612 9002616 oo Fann Cable lenghts are not drawn to scale R Net 4 9002480 1 m ext RWD ONLY H 9002483 1 2m FWD o _ 9002482 2 m RWD e Service manual Luca 61 Version History YOU Q 9 Version History Oct 22nd 2013 First released version 62 Service manual Luca
2. Product identification owen ose MODUTAN YEARIJAARIJAHR 2013 LRWD1200001 USAGE INDOOR OUTDOOR eE r GEBRUIKSGEBIED BINNEN BUITEN e _ GEBRAUCHSGEBIET INNERHALB AUSSERHALB e M 5705 BX HELMOND THE NETHERLANDS YOU QBY 900558 LAGEDIJK 31 IAX LOAD MAXBELASTB ZUL GESAMTGEW xxx KG E A Model D Usage area B Year of manufacture E Maximum load in kg C Identification number Service manual Luca YOU Q Warranty and Liability 2 Warranty and Liability In the following warranty and liabilty stipulations the following terms are used e Product the electric wheelchair manufactured YOU Q e User the person who actually uses the product e Customer the person who obtains the product from YOU Q e Dealer the person company who supplies the product from YOU Q to the customer Service manual Luca 7 Warranty and Liability YOU Q 2 1 Warranty 1 Save in so far as the following provisions stipulate otherwise YOU Q BV warrants to the Customer or user of the Product that the Product is sound and fit for the purpose for which the Product is intended to be used as set forth in the user s manual of the Product YOU Q BV furthermore warrants the quality of the material used to manufacture the Product as well as the quality of the manufacturing process YOU Q BV shall replace parts of the Product which are defective due to faulty materials or manufacturing defects on f
3. Q YOU Q Service Manual Luca V1 0 from Oct 22nd 2013 Copyright C 2013 YOU Q All rights reserved The information provided may not be reproduced and or published in any form or by any other means whatsoever electronically or mechanically without the prior written authorization of YOU Q The information provided is based on general data about the constructions known at the time of the publication of this manual YOU Q strives to continuous product improvement and reserves the right to changes and modifications The information provided is valid for the product in its standard version YOU Q cannot be held liable for possible damage resulting from specifications of the product deviating from the standard configuration The available information has been prepared with all possible care but YOU Q cannot be held liable for possible errors in the information or the consequences thereof YOU Q accepts no liability for loss resulting from work that is executed by third parties The names trade names etc used by YOU Q may not according to the legislation concerning the protection of trade names be considered as being available YOU Q Table of Contents Table of Contents Copyright T ITOGUCHIONY ce seceds ecified eset esc nttiddeens dnra eM de haved Leaves tide diated divine cdr alsin E eaea 5 1 1 Scope of this manual ooo ccc cccecescecscecescecssscessececsesceseesssscsseecsssssseseessssteseecssscsteresss
4. carbon brushes c upholstery of the seat d frame covers rain covers and other covers apron winter cover immobilisation waistcoats cross straps sitters pants and other similar accessories e tyres f damage to breakable materials such as lamps and other parts qualifying as vulnerable Depending on the other specifications of the Product this list may be extended on the basis of a list possibly attached to these terms and conditions Schedule 1 In the event that a User lodges a claim under a warranty with a Customer or that a Customer lodges such claim YOU Q BV shall be notified immediately If YOU Q BV has determined a claim under the warranty to be justified the costs of transport to YOU Q BV will be borne by the Customer the costs of transport to the Customer will be borne by YOU Q BV Liability 1 Subject to the following provisions YOU Q B V only assumes liability for damage arising out of death or bodily injury due to a defect in the Product for which YOU Q B V is liable and for damage to another good owned by the User of the Product in a private capacity provided that such damage is the direct result of a defect in the Product YOU Q B V shall indemnify for damage as referred to in article 1 up to the sum covered by its statutory liability insurance taken out with its insurance company YOU Q B V shall not assume any other or additional liability than the liability set out in article 1 In particular
5. Cable lenghts are not drawn to scale VR2 1 VR2 Tilt45 amp Lift Lights optional Lighting 6000332 oO 6000423 6000332 6000039 9002305 Y 5 5m 0 9002258 1 6 m 6000637 Inhibit Switch Tit O o Tit 45 ss uct FWD 9002614 1 5 tas Inhibit Switch Lift Peo RWD 9002613 te m io FWD 9002612 0 6 m RWD 9002614 1 5 m Cable lenghts are not drawn to scale VR22 Service manual Luca YOU Q Cable and modules schemes VR2 Tilt45 amp Recline Lights optional 6000423 9002614 Cable lenghts are not drawn to scale 6000332 6000038 6000332 6000039 Q Lighting 6000038 6000039 9002615 fast 7 l 9002614 Tilt 45 Recline VR2 3 Service manual Luca 59 YOU Q Cable and modules schemes 8 4 60 R Net controls R Net Battery amp Motor connections Drive only 2x 50A 9002774 Batteries 9002484 1 5 m 9002347 Cable lenghts are not drawn to scale R Net 1 R Net Drive amp Lights 6000038 6000217 Lighting 6000039 9002484 1 5 m 6000039 a 6000217 Lighting E es 6000038 2 a 8 RNet 2 Cable lenghts are not drawn to scale Service manual Luca YOU Q Cable and modules schemes R Net Tilt45 Recline Powered Central Legrest Lift lights can be optional Foot Plate Elevation
6. Service manual Luca 31 Troubleshooting YOU Q 7 1 General diagnostics and faultfinding Problem Wheelchair does not switch Buscables not connected Check buscable on connections of the joystick module to the power module can also be through the actuator module Pins in connectors are Check connectors for loose loose or damaged or damaged pins If damaged replace cable Buscable defect Check all bus cables for damage Bypass each buscable with new one to check functionallity Fuse defect Thermal trip Check fuses and replace if needed Battery connections are Check battery connections loose and restore if needed Battery voltage too low Measure battery voltage and charge batteries Battery defect Measure battery voltage Voltage below 10 V can indicate that one battery is defect Replace batteries Remote control or button Check by replacing with defect new one Power Module defect Check by replacing with new one Wheelchair continuously Speed limit due to Check if all seating options drives slower than normal microswitch signal from are in neutral position seating function Measure resistance from the speed limit cable in different seating positions Bad cable connections or a broken resistor influences the drive inhibit signal Incorrect programming Check for correct program Re program if needed 32 Service manual Luca YOU Q Troubleshooting Penn ome Wheelchair drives slower t
7. YOU Q B V shall not assume any liability for consequential damage in whatever form In so far as YOU Q B V notwithstanding the provision of article 3 is ordered by a Netherlands court or in any other forum for the settlement of disputes to pay damages other than referred to in article 1 YOU Q B V shall make indemnification in accordance with the provisions of article 2 YOU Q B V shall not assume liability for damage resulting due to repair or replacement required to remedy defects caused by improper or careless use of the Product or caused by modifications made by the Customer or User which were not authorised or performed by and or on the instructions of YOU Q B V The Customer shall save YOU Q B V harmless from and against any claims by Users under the warranty provisions referred to in Article 9 or claims for liability under mandatory law if the Customer or third parties have made modifications which are not in accordance with the supplied instructions and or which have been made using the wrong materials unless this failure to observe the instructions or use the right materials is based on an error in the technical manual or other instructions imparted by YOU Q B V The Customers shall likewise save YOU Q B V harmless from any against any liability resulting due to representations made by the Customer with regard to the Product which are incompatible with the quality or the normal use of the Product Service manual Luca 9 S
8. a year every 6 months Batteries Inspection Twice a year every 6 months Drive Inspection Twice a year every 6 months Mechanical parts Mechanical parts Inspection Yeay Tyres Tyres Check condition and profile condition and Check condition and profile Yeay Fasteners and bolts Check condition and Yearly tighten if necessary Wheelchair Check overall functionality overall Check overall functionality Yeay Mechanical tools The following tools and general supplies are needed to do the maintenance as described in this manual Service manual Luca YOU Q Maintenance schedule amp tooling Screwdriver Phillips head Rubber mallet Circlip pliers Waterpump pliers Torque wrench up to 60 Nm with sockets n a not applicable 4 3 Electronical tools The following tools and general supplies are needed to do the maintenance as described in this manual 00355 0440 Dynamic Hand Held Programmer DX HHP GDW 1003236 Dynamic Wizard USB set OEM DWIZ KIT DWD OEM U 6000668 Dynamic Wizard USB set dealer DWIZ KIT DWD DLR U 9003295 PGDT R Net programmer OEM D50611 6000614 GDT VR2 PC Programmer B set D50145 Universal meter voltage and resistance Service manual Luca 13 Maintenance schedule amp tooling YOU Q 4 4 Torque table Use the general torques as indicated in the table below unless specified otherwise T e be e e jo M8 25 E The mini
9. central legrest Preparation See section 5 7 Procedure YOU Q Remove the seat cushion for easy access Disconnect the motor cable Loosen the locking screw A Remove the old motor C from the legrest by removing screws B Put the new motor in the legrest Fasten the locking screw Connect the motor cable Make sure that the motor cable is properly arranged Use tie wraps Put the seat cushion in the wheelchair 0 Check the functionality of the actuator RON a ONO O 5 7 Seating system QLASS 5 7 1 Replace the actuator of the backrest Preparation See section 5 1 Procedure 1 Remove the seat cushion for easy access 2 Make sure that the backrest is kept in the upright position For instance by placing a support 3 Disconnect the actuator cable WARNING Make sure that the backrest is supported safely to prevent it from falling backwards Remove the mounting clip B Remove the nut C Remove the old actuator A Remove screw washers and nut D Remove the mounting fork from the actuator The mounting fork is re used with the new actuator Put the mounting fork on the new actuator 0 Putthe new actuator into the seating mechanism Use a new lock nut C and fasten the mounting clip B OND O1 O 26 Service manual Luca YOU Q 5 8 5 8 1 11 12 13 14 WARNING Make sure that the mounting clip B is correctly locked on
10. motor cable to the interconnection of the power module Replace a drive wheel Preparation See section5 7 Procedure 1 Lift the wheelchair until the wheels are free from the floor e Use a lifting platform Remove the screws A Remove the old drive wheel B Install the new drive wheel Make sure that the drive wheel does not interfere with the motor ak wP Service manual Luca 19 Maintenance tasks amp adjustments 5 2 7 5 2 8 20 Replace a castor wheel Preparation See section5 7 Procedure 1 2 3 Lift the wheelchair until the wheels are free from the floor e Use a lifting platform Remove screw washer and nut A Take out the old castor wheel B from the castor fork C Install the new castor wheel e Use a new lock nut Replace a castor fork Preparation See section 5 7 Procedure 1 Lift the wheelchair until the wheels are free from the floor e Use a lifting platform Remove cap A Remove screw B and bearing holder C e Use an allen key size 7 e The screw is secured Remove the old castor fork D from the carrier frame Install the new castor fork on the carrier frame Use some Loctite 648 to secure the screw B Service manual Luca YOU Q YOU Q 5 2 9 5 2 10 5 3 5 3 1 Replace the batteries Preparation See section 5 1 Procedure Loosen the battery straps A Disconnect
11. try to switch on the system If the error is still present the joystick or the joystick module may need to be replaced The control system detects that the battery voltage is below 16V e Check the condition of the batteries and check the connections to the control system If this does not solve the error the power module may be defect The control system detects that the battery voltage is above 35 V Most common reasons for this are overcharging of the batteries or bad connections between the batteries and the control system e Check the condition of the batteries and check the connections to the control system If this does not solve the error the power module may be defect The control system detects a problem in the solenoid brakes of the M1 motor or the connection to them e Check the solenoid brakes cables and the connections to the control system If this does not solve the error the power module may be defect The control system detects a problem in the solenoid brakes of the M2 motor or the connection to them e Check the solenoid brakes cables and the connections to the control system If this does not solve the error the power module may be defect The control system detects that this motor has become disconnected e Check the motor cables and the connections to the control system If this does not solve the error the power module may be defect Service manual Luca 45 Trouble
12. 039 6000215 Lighting 6000038 6000039 Shark 2 Service manual Luca 51 Cable and modules schemes 52 YOU Q Shark Qlass Tilt45 amp Lift Lights optional 6000038 6000039 2 Lightin JSM 6000215 soaa 1003239 6000792 6000039 0 6 m 2 5 m 6000759 Inhibit Switch Tilt O inhibit Switch Lift Cable lenghts are not drawn to scale Shark 3 Shark Qlass Tilt45 amp Recline Lights optional 6000038 6000039 2 Lightin JSM 6000215 soos ons 6000039 6000792 2 5 m 6000759 6000778 D gt 8000778 9002615 Recline oa Cable lenghts are not drawn to scale Shark 4 Service manual Luca YOU Q Cable and modules schemes Shark EQlass Tilt30 amp Recline Lights optional JSM 1002945 1 5 m PM Cable lenghts are not drawn to scale 6000759 o 6000038 6000039 6000215 Lighting 6000038 6000039 6000778 o gt 6000778 O gt Tilt 30 Recline 9002615 0 0 Shark 5 Service manual Luca 53 Cable and modules schemes YOU Q 8 2 DX2 controls DX2 Battery amp Motor connections Drive only 9002774 2x SOA 10 O JSM Batteries o 00355 0018 1 75 m o oO 6000043 a a ee CE eba PM 6000573 6000573 Cable lenghts are not drawn to scale DX2 1 DX2 Tilt45 Recline Legrests Lights Indicators amp Gyro optional REM550 REM420 ACI BUS 4 32 ACT4 4 1 J
13. 3 4 Se Pieces eres A haste anes items 13 AA TOMQue table ii ceteris Asinsaiilicn wi a aa now diane a a a a iN 14 5 Maintenance tasks amp adjustments oo cece cece cecee cece ceseecaseecaeseceecseeesseeesseesseeetseeesees 15 5 1 General preparations for MAINTENANCE oo ee cece ccesecescssssecesescssscsceescsssceecscssscetscsseciteseasanes 15 5 2 Camel ia acid Seveties ate a a ES A UL 17 5 2 1 Disassemble a motor arm ooo ceccccececesccessscesseccscescsssecasescscescsseessteasstessatessenessnesteness 17 5 2 2 Replace a rubber suspension eseesseseeresesrsisersrerrrrenesisisiirsrstsrnentsisitirareretsenisrsrett 17 5 2 3 Replace the carbon brushes ooo cece eececescesescesesceecscesesceecaceesseestasestaeestaseseseseesens 18 5 2 4 Replace a drive motor ooo ec ccceecescecesceccecescscesssceeseceesacessaceuvaseevasestaseetaseeseseeeeseas 18 52 52 Instala motor Alm 20 iccccscsessessses aes stant veuseareineseree A A E 19 5 2 6 Replace a drive wheel ooo cccc cee ccescssescscescscessecesssecessscssescssesesssessssessesessteeees 19 5 2 7 Replace a castor wheel oo eecccssssssssssssssssssssssessesssssnssssssessssnessseresesesssesesenensnensnens 20 5 2 8 Replace a Castor fork ooo cccecccescecescscescesescsscsesscscsscsessssesssseessseessatesessesessesestess 20 5 2 9 Replace the batteries ooo ccc cccececcscsceseececscsceesecscscssescscsceseevevecsceesevsvseaessestseateseess 21 5 2 10 Replace main fuse ooo cece cececceceececeeseceeveceesecee
14. 5 Diagnostics and troubleshooting for VR2 Controls ooo cece cceceececscecesescstscecescetecsseeeeseees 48 8 Cable and modules SCHEMES ooo cccccccscssssessseseseeesesessasesesessssasssessseseasesesssesteceussescsneessisseaeeneess 51 Gels Shark COMMONS ore deecs aazeescceescasdhexsee R ASETE Ei 51 827 TOX2ICOMUMOIS enn aie i es te oat teh bes eesti tape as 54 8 37 V2 COMMONS nisasie aiid rei aai on aE E EE E aa Eea iasi oS a ETSN AEE 58 gA R NtCONTOIS omeia a E N 60 9 Version History ooo cc cescsscsscescsscsscsesessssssesscscsesscsecsscssseuseuseussssaussussevassesesessesseeesaeess 62 YOU Q 1 1 1 2 1 3 1 4 Introduction Introduction Scope of this manual This service manual contains information and instructions about general maintenance and repairs of this electric wheelchair This service manual is meant for e Service technicians personnel that performs the regular maintenance and that solves technical problems to the wheelchair Only service technicians that have completed the equipment training for this wheelchair are allowed to do maintenance on this wheelchair e Customer support personnel at YOU Q dealers personnel that support customers when customers call to the dealer s office with questions about the wheelchair For customer support this manual serves as reference material Reference documentation This service manual refers where necessary to one of the other manuals that are available for thi
15. 74 2 7 m RWD 6000333 pp 9002615 _ 00355 0018 1 75 m FWD 3000417 6000039 Legrest Angle ihig 6000216 6000038 6000333 a 3000417 6000039 6000333 Foot Plate Elevation o 3000417 Gyro Qontroll optional Cable lenghts are not drawn to scale DX24 Service manual Luca 55 Cable and modules schemes 56 YOU Q DX2 Tilt45 Recline Legrests Lift Lights Indicators amp Gyro optional REM550 only 6000636 BUS CSF Inhibit Switch Tilt CS Inhibit Switch Lift 00355 0025 0 3 m 6000688 3000418 JSM 3 S 6000688 E 3000418 6000038 00355 0074 2 7 m RWD 6000333 pp 9002615 _ Recline 00355 0018 1 75 m FWD 6000039 Lighting 6000216 01502 1110 Legrest Left 9002616 tS 9001233 o optional 6000038 Legrest Right 9002616 o o S 9001233 o 01502 1110 6000039 6000333 Gyro Qontroll optional d eha DX2 Tilt45 Recline Lift Lights Indicators amp Gyro optional REM550 REM420 6000636 os Inhibit Switch Tilt CS inhibit Switch Litt 6000688 JSM 3000418 NS 00355 0018 1 75 m pee AN Recline 6000038 3000417 00355 0074 2 7 m RWD 00355 0018 1 75 m FWD Lighting 6000216 6000688 3000418 6000039 o Gyro Qontroll optional ea 3 a 0 aha EE cha beT a BT Cable lenghts are not drawn to scale DX25 Service manual Luca YOU Q Cable and modules sche
16. SM 6000688 Ti Tilt 45 3000418 d 00355 0018 1 75 m m 6000333 9002615 Recline Oo oo 3000417 6000038 00355 0018 1 75 m 6000039 Lighting 6000216 6000333 9002616 _ 015021110 0001233 Legrest Left Se Boao F o_o fe 6000039 6000333 9002616 _ m 9001233 Legrest Right ES 3000417 Gyro Qontroll 01502 1110 optional Cable lenghts are not drawn to scale noe 54 Service manual Luca YOU Q Cable and modules schemes DX2 Tilt45 Recline Powered Central Legrest Lights Indicators amp Gyro optional REM550 REM420 E Inhibit Switch Tilt oS Inhibit Switch Lift T 6 EEE JSM l awi OA 6000636 Tilt 45 00355 0018 1 75 m G 6000333 9002615 Redline 3000417 nrg 6000038 I 00355 0018 1 75 m 6000039 Legrest Angle Lighting 6000216 jo 6000038 6000333 oo ED 3000417 6000039 6000333 T Foot Plate Elevation 3000417 Gyro Qontroll optional I I I a a ee ch che PM Cable lenghts are not drawn to scale DX23 DX2 Tilt45 Recline Powered Central Legrest Lift Lights Indicators amp Gyro optional REM550 only 6000636 ACI BUS 4321 CHS Inhibit Switch Tilt CEJ Inhibit Switch Lift 00355 0025 0 3 m 6000688 3000418 JSM S a 6000688 B 2 3000418 6000038 Recline Q s 00355 00
17. afety 3 1 3 2 3 3 10 YOU Q Safety Maximum user weight reduction when EQLASS is installed on a Luca When an EQLASS seating system is installed on a Luca the maximum user weight is reduced to 136 kg Personnel qualifications Only service technicians that are trained and authorised by YOU Q are allowed to do maintenance and repairs to the wheelchair Temporary employees and persons in training are only allowed to do the maintenance and repairs to the wheelchair if they work under the supervision of an authorised service technician Cautions and warning statements Safety information e Safety information is indicated with the warning symbol Wherever possible safety information is provided in the relevant chapter Functionality e After repairing reprogramming or replacing parts always check the functionality of the entire wheelchair Pay special attention to safety features such as slowdown driving or drive inhibits when seat lift and tilt are both used Temperature e Avoid physical contact with the wheelchair s motors at all times Physical contact can cause burns Motors are continuously in motion during use and can reach high temperatures After use the motors cool down slowly e Ifthe wheelchair is not in use make sure that it is not exposed to direct sunlight for lengthy periods of time Some parts of wheelchair such as the seat the back and the armrest can become hot if they have been exposed to ful
18. ake sure that the actuator cable can follow the movement of the mechanism but that Service manual Luca 23 Maintenance tasks amp adjustments YOU Q 5 5 2 5 6 5 6 1 24 the cable does not get jammed by the mechanism 8 Check the functionality of the actuator Replace lift actuator Preparation 1 Set the interface in the maximum lift position for easy access 2 Prepare the wheelchair for maintenance See section 5 1 3 Disconnect the interface cables from the controller Procedure 1 Make sure that the interface is kept in the upper position For instance by placing a support 2 Disconnect the actuator cable WARNING Make sure that the lift mechanism is supported safely Remove the circlips B from the pivots C and D 4 Remove the old actuator A 5 Put the new actuator into the tilt mechanism 6 Connect the actuator cable 7 Make sure that the actuator cable can follow the movement of the mechanism but that the cable does not get jammed by the mechanism 8 Check the functionality of the actuator Legrests Replace the actuator of a powered Legrest Preparation 1 Lift the legrest out of the wheelchair Procedure 1 Remove the tie wraps and disconnect the actuator cable from the legrest 2 Remove the screws and nuts B and C 3 Remove the old actuator A from the legrest 4 Put the new actuator in the legrest Connect the actuator cabl
19. aration 1 Set the interface in the maximum tilted position for easy access 2 Prepare the wheelchair for maintenance See section 5 7 3 Disconnect the interface cables from the controller Procedure 1 Make sure that the interface is kept in the tilted position For instance by placing a support 2 Disconnect the actuator cable 3 Remove the circlips B from the pivot C at both ends of the actuator A WARNING Make sure that the tilt mechanism is supported safely Remove the old actuator 5 Put the new actuator into the tilt mechanism 6 Connect the actuator cable 7 Make sure that the actuator cable can follow the movement of the mechanism but that the cable does not get jammed by the mechanism 8 Check the functionality of the actuator Tilt lift interface Replace the tilt actuator Preparation 1 Set the interface in the maximum tilted position for easy access 2 Prepare the wheelchair for maintenance See section 5 1 3 Disconnect the interface cables from the controller Procedure 1 Make sure that the interface is kept in the tilted position For instance by placing a support 2 Disconnect the actuator cable WARNING Make sure that the tilt mechanism is supported safely Remove the circlips B at the pivot C at the end of the actuator 4 Remove the old actuator A 5 Put the new actuator into the tilt mechanism 6 Connect the actuator cable 7 M
20. e battery and the failure to perform timely and proper maintenance the Customer shall save YOU Q BV harmless from and against any claims by Users or other third parties for defects resulting due to improper or careless use of the Product or the battery forming part thereof This includes damage resulting due to the leakage of battery acid when performing maintenance to wet batteries The warranties as explained in the preceding provisions shall in any event cease to be effective if a the Product maintenance guidelines drawn up by YOU Q BV have been observed not at all or to an insufficient extent b repair replacement of parts results from neglecting damaging or overburdening the Product or using the Product for purposes other than its intended purpose c parts of the Product have been replaced by parts not of the same origin as those used by YOU Q BV and or parts of the Product have been replaced without authorisation by YOU Q BV The warranties as set forth in articles 1 up to and including article 3 above shall become null and void if the Product is reused by a new User within the warranty period and that reuse necessitated modifications of whatever kind to the Product which modifications were not authorised or performed by and or on the instructions of YOU Q BV The above warranty shall also become null and void if through the agency of the Customer in instances other than those mentioned in article 4 our Products have been alt
21. e to the legrest Put the connector cable into the groove of the legrest and fasten the connector cable with tie wraps Make sure that you leave enough free cable length to let the actuator reach its full length 7 Check the functionality of the actuator Oo Service manual Luca YOU Q 5 6 2 5 6 3 Replace the gasspring of a comfort legrest Preparation 1 Lift the legrest out of the wheelchair Procedure 1 Remove the screws and nuts B and C 2 Remove the old actuator A from the legrest 3 Remove the lever block D from the gasspring A The lever block is re used with the new gasspring 4 Put the level block on the new gasspring Put the new actuator in the legrest Check the functionality of the actuator Oa Replace the actuator of the central legrest Preparation See section 5 1 Procedure Remove the seat cushion for easy access Disconnect the actuator cable Remove the circlips from the pivot A Remove the screw B Remove the old actuator C Put the new actuator into the wheelchair Connect the actuator cable Make sure that the actuator cable is properly arranged Use tie wraps Put the seat cushion in the wheelchair 0 Check the functionality of the actuator 0 N o Oli GOIN E gt O Service manual Luca Maintenance tasks amp adjustments 25 Maintenance tasks amp adjustments 5 6 4 Replace the motor of the
22. eft hand motor m1 Check the connection and i connection is not good the cabling loose or short circuit The left hand motor m1 Replace the motor connection is defect Output of the power Check the motor an output module is defect of the power module will only become defective through a defect in the motor itself Only replace the power module if the error occurs immediately when you switch on the power module If the error occurs when you start to drive the entire motor circuit causes this error In this case replace the motor Service manual Luca 41 Troubleshooting YOU Q Problem The ON OFF light flashes 4 The right hand motor m2 Check the connection and connection is not good the cabling loose or short circuit The right hand motor m2 Replace the motor connection is defect Output of the power Check the motor an output module is defect of the power module will only become defective through a defect in the motor itself Only replace the power module if the error occurs immediately when you switch on the power module If the error occurs when you start to drive the entire motor circuit causes this error In this case replace the motor The ON OFF light flashes 5 The left hand parking brake Check the connection and m1 connection is not the cabling good or disconnected The left hand parking brake Replace the drive motor m1 is defect The ON OFF light flashes 6 The right
23. ered in such way as to cause our Products to malfunction In the event of damage or other calamities the User or the Customer must contact YOU Q BV as soon as possible and provide the most extensive information possible if they wish to retain their rights under the warranty set out above The possibility to lodge a claim under the above warranties shall lapse upon expiry of a period of twenty 20 days after the damage or calamity occasioning the claim arose The replacement of a part or the repair or reconditioning of the Product during a warranty period shall not extend the warranty period Any repair to or reconditioning of the Product not authorised or performed by and or on the instructions of YOU Q BV shall not be covered by the scope of this warranty Ifa Service manual Luca YOU Q 2 2 Warranty and Liability User has authorised or performed and or instructed the repair or reconditioning of a Product the Customer shall save YOU Q BV harmless from and against any claims by third parties following in the widest sense from such repair or reconditioning In consideration of the matters considered in the preceding paragraphs of this article 9 the following parts subject to wear and tear or breakage risk shall in any event be excluded from the scope of free repair replacement unless the breakage and or wear and tear has been caused by faulty materials and or manufacturing defects a foot plates and or foot rests b
24. hand parking Check the connection and brake m2 connection is the cabling not good or disconnected The right hand parking Replace this drive motor brake m2 is defect The ON OFF light flashes 7 The battery voltage is low Charge the batteries or or the batteries are flat or replace them bad NOTE If the voltage is low lt 12 V the electronics do not work properly A number of random LEDs of the DX controller flash and the wheelchair will not function The ON OFF light flashes 8 The battery voltage is high This usually occurs during above 32 V trickle charging Frequent occurrences will result in a defective power module Correct the charger settings 42 Service manual Luca YOU Q Problem The ON OFF light flashes 9 times The ON OFF light flashes 10 times The ON OFF light flashes 11 times The ON OFF light flashes 11 times BUS low error cable breakage in one of the DX BUS cables or short circuit in the DX BUS system entrance to the modules BUS high error usually a communication error is caused by one of the DX BUS cables or DX modules entrance to the modules STALL overload error a motor continuously demands too much power System does not fit System modules are not compatible Service manual Luca Troubleshooting Check all cables and module and replace them if needed Check all cables and module and replace them if needed If the faul
25. hange actuator direction in driving program or replace cable or part Check cabling See wiring diagrams for correct connections Check programming and make corrections if needed Modify load compensation in driving program Check with manufacturer for correct settings Modify seating setup to have better weight distribution Modify load compensation in driving program Check with manufacturer for correct settings YOU Q Troubleshooting 7 2 Diagnostics and troubleshooting for Shark controls A WARNING Remove both fuses from the batteries before you change any cables fuses and or modules This way the power way is disconnected from the wheelchair NOTICE For more detailed information about Shark Controllers specific manuals can be downloaded from the website www dynamiccontrols com Service manual Luca 37 Troubleshooting YOU Q Problem Service indicator flashes User error Put the joystick in neutral once This is probably a STALL and try again timeout Service indicator flashes Battery fault Check batteries and twice cabling Charge the batteries or replace them The ON OFF light flashes 3 The left hand motor m1 Check the connection and times connection is not good the cabling The left hand motor m1 Replace this motor defect The ON OFF light flashes 4 The right hand motor m2 Check the connection and times connection is not al the cabling The m2 motoris defec
26. hen the actuator is operated Replace actuator Check program to see what actuator inhibit is present Check if inhibit signal is functioning correctly example with lift and tilt to maximum recline will no longer move backwards Try actuators on different output channel to check what output channel has a fault Check programming and make corrections if needed Contact manufacturer for correct settings Check programming and too short or actuator speed make corrections if needed is too low Actuator is internally not functioning properly Service manual Luca Contact manufacturer for correct settings Check actuator temperature after operation and or check for excessive noise when operated Replace actuator 35 Troubleshooting pone ome 36 Seating actuator moves in wrong direction after replacement Lighting does not function Lighting settings not correctly set in program Wheelchair moves turns very slowly and seems to be lacking power Wheelchair moves very rapidly and jerky Seating mechanism is moving poorly or with extreme friction Wiring connections possibly twisted in cable or motor Cabling not correctly connected Load compensation too low incorrect setting Too much load on front castors RWD Load compensation is too high Service manual Luca YOU Q Check mechanisme on loose bolts cracked or bent parts Replace parts or modules C
27. hroughout the day or after several hours Wheelchair only drives well for a short period of time Wheelchair can be powered up but does not drive Wheelchair has too little power to drive properly Parking brake partially engaged Poor batteries Poor or incomplete battery charging Thermal rollback overheating DX2 controls only Gyro module if present is not connected correctly or is not functioning properly gt Controllers switch to SystemSlowDown mode Current limit is set too low or the controller is underspecified Parking brakes are in freewheel mode flash code on remote Drive inhibits active flash code on remote Tyre pressure of drive wheels or castors is too low Programming of speed and Torque Settings is not correct Service manual Luca Check parking brake function Clicking sound at engaging disengaging should be present Check temperature of parking brake after driving Check batteries and battery voltage Check battery charger Check charging duration with the user Check usage of wheelchair extreme usage can cause the power module to decrease the maximum currents for protection Check wheelchair in freewheel mode for extreme resistance on rolling or turning Check Gyro cabling and or replace Gyro module Check program settings and or replace controller Set parking brakes to Drive mode Check program which Drive inhibits are present Check cabli
28. k the functionality of the actuator Replace the tilt actuator Preparation 1 Set the seat in the maximum tilted position for easy access 2 See section 5 7 Procedure 1 Make sure that the seat is kept in the tilted position For instance by placing a support 2 Remove the seat cushion for easy access 3 Disconnect the actuator cable 4 Remove the circlips B from the pivots C and D at both ends of the actuator A 5 WARNING Make sure that the tilted seat is supported safely Remove the old actuator 6 Put the new actuator into the tilt mechanism 7 Connect the actuator cable 8 Make sure that the actuator cable can follow the movement of the mechanism but that the cable does not get jammed by the mechanism 9 Check the functionality of the actuator Service manual Luca YOU Q 6 1 6 2 6 3 Maintenance on the control system Maintenance on the control system Replace the remote control Shark VR2 and R Net The driving program of the Shark VR2 and R Net controller systems is stored in the power module Replacing the remote control can therefore be done without any programming 1 Replace the remote control Replace the remote control DX2 The DX2 system has the main driving program stored in the remote and a backup of the program in the power module Replacing the remote can be done without programming For REM420 1 Replace the remote control 2 Swi
29. l sunlight for too long This may cause burns or allergic reactions to the skin Programming e Programming should only be conducted by healthcare professionals with in depth knowledge of wheelchair control systems Incorrect programming could result in an unsafe set up of the wheelchair for a user YOU Q accepts no responsibility for losses of any kind if the programming of the control system is altered without authorization of YOU Q Seat adjustment factory settings YOU Q will deliver a wheelchair with default factory settings These settings depend on the options ordered with the wheelchair When a configuration is ordered that causes interference YOU Q applies modified settings Moving parts e Contact with moving parts of the wheelchair should be avoided Contact with moving parts can result in serious physical injury or damage to the wheelchair Pay attention to the following parts e Wheels drive and castor e Electric tilt in space adjustment e Electric high low option e Electric back adjustment e Electric legrest Service manual Luca YOU Q 3 4 Safety Electromagnetic radiation The standard version of the electric wheelchair has been tested on the applicable requirements with respect to electromagnetic radiation EMC requirements In spite of these tests e it cannot be excluded that electromagnetic radiation can have influence on the wheelchair For example e mobile telephony large scale
30. le Replace one of the two if needed Service manual Luca 39 Troubleshooting 7 3 40 YOU Q Diagnostics and troubleshooting for DX2 controls A WARNING Remove both fuses from the batteries before you change any cables fuses and or modules This way the power is disconnected from the wheelchair NOTICE For more detailed information about DX2 Controllers specific manuals can be downloaded from the website www dynamiccontrols com Service manual Luca YOU Q Troubleshooting Problem ON OFF light does not go Controller plug not properly Check the connection on wheel and does not connected to the power move module Both fuses are defect fuses Both fuses are defect defect Replace fuses Replace fuses batteries are not Check the connection properly connected ON OFF light flashes once DX module defect Replace one or more modules The ON OFF LED shows the condition of the system All modules have a separate status LED in this way you can see which one is defect ON OFF light flashes twice DX accessory defect The module shows a fault as a result of a programming fault or short circuit and or overload of the accessories The optional electrical high low adjustment is not in the lowest position De LED flashes twice to indicate that the speed limitation has been switched on the wheelchair will drive considerably slower The ON OFF light flashes 3 The l
31. medical apparatus e other sources of electromagnetic radiation e it cannot be excluded that the wheelchair can interfere with electromagnetic fields For example e shop doors burglar alarm systems in shops e garage door openers In the unlikely event that such problems occur contact your supplier immediately Pictograms on the wheelchair HR INANI JEMI ARIJAARIJAH 2013 INDOOR OUTDOOR IAX LOAD MAXBELASTB ZUL GESAMTGEW xxx KG A check manual before using E Freewheel switch B Danger of crushing Do not put the freewheel switch in Be careful when swinging the controller Push mode on a slope aside to avoid getting anything F Trap danger crushed Danger of getting fingers jammed C Battery charging connection G Identification plate D Attachment point of the tie down system for transportation on a vehicle Service manual Luca 11 Maintenance schedule amp tooling YOU Q 4 4 1 4 2 12 Maintenance schedule amp tooling Overview of scheduled maintenance tasks No Spares NOTICE The wheelchair must be checked regularly by an authorized service technician Batteries Batteries Charging o Daily bythe user by Daily bythe user user Tyres Check pressure and inflate Weekly by the user if necessary Wheelchair and upholstery and Wheelchair and upholstery Clean Clean Weekly by the user by Weekly bythe user user Electrical system Inspection Twice
32. mes DX2 Tilt45 Legrests Lift Lights Indicators amp Gyro optional REM550 REM420 JSM 6000688 3000418 Ss 00355 0018 1 75 m 6000688 6000038 3000418 00355 0074 2 7 m RWD 00355 0018 1 75 m FWD 6000039 Lighting 6000216 01502 1110 Legrest Left 6000038 6000333 9002616 CE 9001233 s o 3000417 gt 4 6000039 Legrest Right 6000333 9002616 9001233 o _O o 2 3000417 CE Gyro Qontroll 01502 1110 optional Cable lenghts are not drawn to scale DX2 Tilt45 Powered Central legrest Lift Lights Indicators amp Gyro optional REM550 REM420 6000636 6000688 JSM 3000418 6000636 L Inhibit Switch Tit CS Inhibit Switch Lift Tilt 45 CJ Inhibit Switch Tit CS Inhibit Switch Lift Tilt 45 00355 0018 1 75 m a 6000688 3000478 6000038 00355 0074 2 7 m RWD 00355 0018 1 75 m FWD I 6000039 I Lighting 6000216 6000038 6000333 3000417 I 6000039 6000333 3000417 I Gyro Qontroll optional Cable lenghts are not drawn to scale Legrest Angle Foot Plate Elevation DX28 Service manual Luca 57 Cable and modules schemes YOU Q 8 3 58 VR2 controls VR2 Battery amp Motor connections Drive only 1x 70A 9002473 Batteries 9002347
33. mum torque values are 7 9 below the maximum values 14 Service manual Luca YOU Q 5 1 Maintenance tasks amp adjustments Maintenance tasks amp adjustments General preparations for maintenance This chapter describes the general preparations that apply for all maintenance and repairs to the wheelchair WARNING A Only do maintenance on an empty wheelchair Switch off the wheelchair via the button on the controller 2 Set both freewheel switches in Drive mode 3 Remove the covers A and B Low carrier see step 4 High carrier see step 5 4 Low carrier e Press down 1 in the middle to the unlock the cover e Remove 2 the cover _ 5 High carrier e Remove the wing bolts C and remove the front cover e Pull both locking clips D and slide down the back cover Service manual Luca 15 16 Maintenance tasks amp adjustments YOU Q 6 Pull the batteries outwards for easy access e On low carriers you first need to remove the wing bolts A 7 Disconnect the batteries by removing the main fuses B 8 Disconnect the motor cable A from the interconnection of the power module WARNING After repairing reprogramming or replancing parts always check the functionality of the entire wheelchair Pay special attention to safety features such as slowdown driving or drive inhibits when seat lift and tilt a
34. n brushes on the motor Mount the motor arm on the wheelchair See section 5 2 5 Replace a drive motor Preparation See section5 2 1 Procedure 1 2 3 4 Remove cap A Unfold the washer D Remove screw B Remove the drive wheel E from the motor axle e Make sure that you do not loose the key I Remove the mudguard G for easy access Remove the old drive motor C The screws A and nuts B can be discarded Install the new motor Use the screws and nuts that are enclosed with the new motor Install the mudguard Install the drive wheel a Put some grease on the axle to prevent fretting b Mount the drive wheel on the axle c Make sure to lock the nut by folding the washer Make sure that the drive wheel does not interfere with the motor Service manual Luca YOU Q YOU Q 5 2 5 5 2 6 Maintenance tasks amp adjustments 11 Install the motor arm on the wheelchair See section 5 2 5 Install a motor arm Preparation Make sure that the rubber suspension is installed on the carrier Procedure 1 Put the motor cable through the carrier Do not connect it yet 2 Hold the motor arm D and carefully slide it inward on the carrier e Make sure that the rubber suspension E fits into the gap on the motor arm 3 Fasten the motor arm to the carrier frame Use some Loctite 648 to secure the screw B 4 Connect the
35. ng of Drive inhibits on wheelchair Check pressure and inflate if needed See User manual for correct value Check programming and make corrections if needed 33 Troubleshooting YOU Q pem ee oeo Programming of Motor Check programming and Load Compensation is not make corrections if needed correct Check with manufacturer for correct value Wheelchair veers to one Programming of Load Check programming and Compensation is not make corrections if needed correct Motors are not balanced Check motor rpm See motor label for correct value Tyre pressure or tyre size Check tyre pressure and left and right are different tyre size diameter Suspension hardness left Check suspensions and and right are different make sure left and right side have identical suspension rates Carrier is not in balance Check for loose bolts due to mechanical flaws cracked or worn frame parts Check height of carrier left and right User weight is not in the Check position of user see center of the wheelchair if position can be improved If not possible use veer compensation in program to correct the steering Chair stops intermittently High Voltage due to overcharging or driving down slopes with full batteries regenerative braking Check battery voltage drive down slope at lower speed Worn carbon brushes Check brushes replace if needed Speed Limit due to micro Check functioning of micro switch switch D
36. of the program in the power module Replacing the power module can be done without programming For REM420 1 Replace the power module 2 Switch on the controls The actuator LEDs 1 and 4 flash C This indicates that the remote control and the power module have different programs 3 Press the button on the actuator selection bar D This way you select the backup program from the remote control 4 Simultaneously press the horn button B and the button on the drive profile selection bar A for 3 seconds This confirms the selection and the system will beep when confirmed 5 Switch the controls off and on again to activate the new settings For REM550 1 Replace the remote control 2 Switch on the controls The display shows a selection sequence for the backup program 3 Replace the remote control 4 Select the module that has NOT been replaced The backup program from this module will be used to automatically re program the new module Service manual Luca YOU Q Troubleshooting 7 Troubleshooting This chapter contains table with troubleshooting information One table shows the troubleshooting for the wheelchair in general the other tables show information about troubleshooting for the available controls systems NOTICE If the problem is not solved with the help of the solutions in the tables contact your dealer distributor or the Service Department of YOU Q
37. of the backrest ueseseseisessieersiesrsiesrsrssrsresrsresreresrererrererrere 26 5 8 Seating system EQLASS ooo ccccccccccccesescscscsescescscscsesscscsesessescscscseescscssseesesestscssescesscateeeevanes 27 5 8 1 Replace the actuator of the backrest ooo ccceccccsessssssssscesesecsecscecsessesecceeeeeteees 27 5 8 2 Replace the tilt actuator ooo cscs ccescesescescscesceceeseceusseeesaseetasestasesesseseeseseeeess 28 6 Maintenance on the Control system ooo cece cscescecescscescasescssescsscsessesesseseeseneeseneesesees 29 6 1 Replace the remote control Shark VR2 and R Net l enn 29 6 2 Replace the remote control DX2 ooo cece cececscecescecsceceseecscececeesevavacsueessvaceseesevesaseesevenes 29 6 3 Replace the power module Shark VR2 and R Net ooo es ces cscessseeesseesteeeeeaees 29 6 4 Replace the power module DX2 oo ccccsscesssessscessscestseessseesssscsssecsssessssssseesseeasseesseeeaseees 30 fz Troubleshooting 25 252 sce cs on she vecece rn dda ae eee deed cates Beas aed dees 31 7 1 General diagnostics and faultfinding oo ce cccesescscsessesescscscscssscscscscsesessstescssecseeeeesenes 32 7 2 Diagnostics and troubleshooting for Shark Controls 0 0 2 cceeccececesescscscesesesesesescscscseeeeeseess 37 7 3 Diagnostics and troubleshooting for DX2 Controls o oo cece cececeeeecsceceseseseseesescstecseeeeeeess 40 7 4 Diagnostics and troubleshooting for R Net Controls ooo cece eecsccesesescsssesesseceseeseveees 44 7
38. ot supplies by PGDT e Disconnect all non PGDT modules and turn the power off and on If this has solved the error e Connect each non PGDT module in turn and turn the power off and on each time to see which module causes the problem If this does not solve the error the power module may be defect 46 Service manual Luca YOU Q Troubleshooting Trip Text Trip Description code Gone to Sleep The control system has been left inactive for a longer period of time than the time indicated by the Sleep Timer An entry is made in the log each time this occurs The control system wake up again when the joystick or a button is used Charging The control system detects that a charger is connected to Inhibit 1 or to in Inhibit 3 The Battery charger screen is shown during charger connection An entry is made in the system log each time this occurs If the On Board charger is used e Disconnect the charger from the AC supply If an Off Board charger is used e Disconnect the charger from the wheelchair If this error is still present when the charger is disconnect the joystick module may be defect Service manual Luca 47 Troubleshooting YOU Q 7 5 Diagnostics and troubleshooting for VR2 controls WARNING A Remove both fuses from the batteries before you change any cables fuses and or modules This way the power way is disconnected from the wheelchair NOTICE For more detailed information about VR2 Controllers s
39. pe RWD Rear wheel drive FWD Front wheel drive Put back the mounting blocks and screws that you removed earlier Make sure that the interface is firmly locked by the mounting blocks and fasten the screws A Check if the wheelchair is stable in all available positions for seat lift and tilt Adjust the base height of the interface YOU Q The height of the interface can be adjusted in order to achieve the seat height as required for the user Preparation Set the interface in the maximum tilted position for easy access Prepare the wheelchair for maintenance See section 5 1 Disconnect the interface cables from the controller Procedure 1 2 3 1 2 Remove the screws A and mounting blocks B Set the required height e Maximum heigth is 5 cm Do not use more than two spacer blocks D per location Make sure that you use the correct screw length WARNING Only use spacer blocks that are supplied by YOU Q and obey the maximum heigth Other spacer blocks or height can make the wheelchair unstable Make sure that the interface is firmly locked by the mounting blocks and fasten the screws A Check if the wheelchair is stable in all available positions for seat and tilt Service manual Luca YOU Q 5 4 5 4 1 5 5 5 5 1 Maintenance tasks amp adjustments Tilt only interface Replace the Tilt Actuator Tilt only Interface Prep
40. pecific manuals can be downloaded from the website www pgdt com The number of LEDs on the battery indicator indicates the type of fault 48 Service manual Luca YOU Q Troubleshooting 1 LED The battery needs charging Check the battery or there is a bad connections and recharge connection to the battery the battery 2 LEDs The left hand motor m1 Check the connection and connection is not good the cabling 3 LEDs The left hand motor m1 Contract your supplier has a short circuit connection to the battery 4 LEDs The right hand motor m2 Check the connection and connection is not good the cabling 5 LEDs The right hand motor m2 Contact your supplier has a short circuit connection to the battery 6 LEDs An extenal signal prevents The extact cause depends the wheelchair from driving on the type of wheelchair one possibility is that the battery charger is still connected 7 LEDs Joystick fault Make sure that the joystick is in the center position and re try to switch on the system 8 LEDs Control system fault Check all connections and cables 9 LEDs The parking brakes have a Check the connections of bad connection the parking brake and of the motor 10 LEDs An excessive voltage has Check the battery been applied to the control connections system This is usually cause by a poor battery connection 7 LEDs Speed indicator Communication fault Check the connection and the condition of the jo
41. re at all times fully responsible to obey the local applicable guidelines and standards with regard to safety and environment We advise you Service manual Luca 5 Introduction YOU Q 1 5 to contact our service department before you do repairs to a wheelchair that has been involved in an accident Service and technical support For information about settings maintenance and repair works please contact you supplier Make sure you have the following information at hand e Type e Identification number e Year of manufacture This information is printed on the identification plate of the wheelchair How to order spare parts For spare parts please use the Spare part manual to see what part numbers you need When you order spare parts please specify e Identification number Part number amount of parts you need e description in the relevant language e dimensions if applicable Please use e mail or fax to send your orders to your supplier Remarks e Parts that do not have a position number cannot be ordered separately Such parts belong to an assembly that must be ordered and replaced as one piece e Boxed position numbers refer to the relevant separate drawing Disposal Always handle waste materials according to the local regulations Contact information YOU Q YOU Q B V Lagedijk 31 5705 BX Helmond The Netherlands T 31 0 492 50 57 00 F 31 0 492 50 57 01 E customerservice you q nl www you q nl
42. re both used Service manual Luca YOU Q 5 2 5 2 1 5 2 2 Carrier Disassemble a motor arm Preparation See section 5 1 Procedure 1 Lift the wheelchair until the wheels are free from the floor e Use a lifting platform Remove cap A Remove screw B and bearing holder C e Use an allen key size 7 e The screw is secured with locking glue Hold the motor arm D in position and carefully slide it outward e The rubber suspension E is not screw fixed but may need some help to loosen from the motor arm Take the motor cable out of the carrier Maintenance tasks amp adjustments A number of parts are now accessible for repairs See the applicable procedure for further instructions Replace a rubber suspension Preparation See section 5 2 1 Procedure 1 2 3 Remove the old rubber suspension A from the carrier frame Put the new rubber suspension on the carrier frame Install the motor arm on the wheelchair See section 5 2 5 Service manual Luca 17 Maintenance tasks amp adjustments 5 2 3 5 2 4 18 Replace the carbon brushes Preparation See section 5 2 1 Procedure i 2 3 4 5 6 Remove the cap A Remove the old carbon brush B Gently blow some air through the hole to remove any dust Put the new carbon brush in the motor Put the cap on the motor Repeat steps 1 through 5 for all the carbo
43. ree of cost basis provided that such defects arise within one 1 year after the date of delivery of the Product to the Customer Consequently the following shall be excluded from the scope of free replacement as meant in the preceding sentence a replacement of parts of the Product required on account of defects arisen more than one 1 year after the date of delivery of the Product to the Customer b replacement of parts of the Product required on account of defects resulting due to improper or careless use of the Product or resulting due to using the Product for a purpose other than the intended purpose if a Dealer is a Customer this Customer shall save YOU Q BV harmless from and against any claims by Users or other third parties for defects resulting due to improper or careless use of the Product c parts subject to wear and tear and the repair replacement of these parts is the result of normal wear and tear d without prejudice to the provisions of article 2 the warranty with respect to the battery of the electric wheelchair only covers instances of malfunctioning or non functioning which are evidently the direct result of material defects or manufacturing defects The warranty as set out in these provisions does not cover a battery which is malfunctioning or non functioning due to normal wear and tear or due to improper or incompetent use of the Product or the battery forming part of the Product including the improper charging of th
44. s wheelchair e User manual wheelchair for general information about the use of the wheelchair e User manual for the electronics for detailed information about the use of the controller of the wheelchair e User manual for the seating system for detailed information about the user adjustments and the use of the seating system e Spare parts manual for information about the spare parts and their ordering numbers Supplier documentation for the electronics for detailed information about changing settings and doing repairs on the controls of the wheelchair Symbols used in this manual This manual uses the following symbols to highlight information that needs extra attention WARNING Follow the instructions next to this symbol closely Not paying careful attention to these instructions could result in physical injury or damage to the wheelchair or to the environment NOTICE This provides useful background information Guidelines and useful information for maintenance Service technicians Maintenance regular maintenance and repairs to the wheelchair may only be done by service technicians that have been trained and authorised by YOU Q Temporary employees and personnel in training are also allowed to do this work but only under the supervision of an authorised service technician Work safely Always make sure that you work safely particularly when you need to lift up the wheelchair During maintenance and repair work you a
45. shooting YOU Q Trip Text Trip Description code M2 Motor Error 3C00 The control system detects that this motor has become disconnected e Check the motor cables and the connections to the control system If this does not solve the error the power module may be defect Inhibit Active 1E01 1E09 1E0A One of the inhibit input is active and in a latched state The active inhibit is indicated by the last 2 digits of the trip code e Turn the power off and on This will drop out of the Latched Mode which might clear the trip e Check all cables and switches that are connected to the active inhibit If this does not solve the error the ISM may be defect Joystick Calibration The Calibration of the joystick has not been Error successful Enter OBP and re try to calibrate If this does not solve the error the joystick module may be defect PM Memory Error This is a specific error for the Power Module e Check all cables and connections e Re program the control system Use the R Net PC programmer to program the most current specific program for wheelchair or the manufacturers original programming file If this does not solve the error the power module may be defect Memory Error This is a non specific memory error which can be caused by any of the modules within the system e Check all cables and connections e Turn the power off and on If the error is still present and the system contains modules n
46. t m2 motor The m2 motor is defect defect Replace this motor Replace this motor motor The ee light flashes 5 The left hand parking brake Check the connection and m1 connection is not the cabling good or disconnected The left hand parking brake Replace this motor m1 is defect The ON OFF light flashes 6 The right hand parking Check the connection and i brake m2 connection is the cabling not good or disconnected The right hand parking Replace this motor brake m2 is defect The ON OFF light flashes 7 Controller fault Check all connections and correct them if needed If the fault signal is still present after this replace the controller The ON OFF light flashes 8 Power module fault Check all connections and correct them if needed If the fault signal is still present after this replace the power module The ON OFF light flashes 9 Communication fault in the Check all connections and Shark system correct them if needed If the fault signal is still present after this replace the controller 38 Service manual Luca YOU Q Troubleshooting The ON OFF light flashes Unknown fault Check all connections and 10 times correct them if needed If the fault signal is still present after this contact the Service Department of YOU Q The ON OFF light flashes System does not fit Check if the controller type 11 times System modules are not corresponds with the power compatible modu
47. t signal is still present after this contact the Service Department of YOU Q Check the drive units Note This error is often caused by taking obstacles that are too high or by driving against walls and door frames etc This error may also be caused by a difficult turn from a standing position Check the weight distribution of the wheelchair Program the entire drive system for the relevant wheelchair with the aid of the DX Wizard program on the PC Always confirm the programming by switching the wheelchair on and off 43 Troubleshooting 7 4 44 YOU Q Diagnostics and troubleshooting for R Net controls A WARNING Remove both fuses from the batteries before you change any cables fuses and or modules This way the power is disconnected from the wheelchair NOTICE For more detailed information about R Net Controllers specific manuals can be downloaded from the website www pgdt com Service manual Luca YOU Q eae Joystick error Low Battery High Battery M1 Brake Error M2 Brake Error M1 Motor Error Trip code 1505 1506 3B00 OVO Troubleshooting Sea a The most common cause of this error is when the joystick is not in the center position when the control system is switched on The Joystick displaced screen is shown for 5 seconds If the joystick is not released within this time the system reports an error e Make sure that the joystick is in the center position and re
48. tch on the controls The actuator LEDs 1 and 4 flash C This indicates that the remote control and the power module have different programs 3 Press the button on the actuator selecton bar D This way you select the backup program from the power module 4 Simultaneously press the horn button B and the button on the drive profile selection bar A for 3 seconds This confirms the selection and the system will beep when confirmed 5 Switch the controls off and on again to activate the new settings For REM550 1 Replace the remote control 2 Switch on the controls The display shows a selection sequence for the backup program 3 Replace the remote control 4 Select the module that has NOT been replaced The backup program from this module will be used to automatically re programm the new module Replace the power module Shark VR2 and R Net The driving program of the Shark VR2 and R Net controller systems is stored in the power module 1 Make a backup of the driving program from the power module Use a laptop and programming software for this step 2 Replace the power module 3 Load the backup of the driving program in to the new power module 4 Check all functionality of the wheelchair Service manual Luca 29 Maintenance on the control system 6 4 30 Replace the power module DX2 YOU Q The DX2 system has the main driving program stored in the remote and a backup
49. the actuator This prevents the clip from loosening which in turn might cause the backrest to fall backwards Connect the actuator cable Make sure that the actuator cable is properly arranged on the seating system Check the functionality of the actuator Put the seat cushion on the wheelchair Seating system EQLASS Replace the actuator of the backrest Preparation See section 5 7 Procedure 1 2 3 NOOR og Remove the seat cushion for easy access Disconnect the actuator cable from the actuator WARNING Make sure that the backrest is in a horizontal position and that is supported in this position Remove the mounting clip B Remove the screw washer and nut C Remove the old actuator A Remove screw washers and nut D Remove the mounting fork E from the actuator The mounting fork is re used with the new actuator Put the mounting fork on the new actuator Put the new actuator into the seating mechanism WARNING Make sure that the mounting clip B is correctly locked on the actuator This prevents the clip from loosening which in turn might cause the backrest to fall backwards Connect the actuator cable Make sure that the actuator cable is properly fixed to the seating system Put the seat cushion on the wheelchair Service manual Luca Maintenance tasks amp adjustments 27 Maintenance tasks amp adjustments YOU Q 5 8 2 28 13 Chec
50. the power cables C Remove the old batteries B Put the new batteries in the carrier Connect the power cables arwn gt WARNING See the cables and module schemes in section 8 6 Tighten the battery straps and make sure that the power cables are properly placed underneath the battery straps WARNING Make sure that the battery straps are tight Replace main fuse Preparation See section 5 7 Procedure 1 Remove the caps B and the old fuses A 2 Put the new fuses in the fuse holders and put the caps on the fuse holders Interface all types Adjust the position of the interface Maintenance tasks amp adjustments The position of the interface can be adjusted in order to give the wheelchair better driving characteristics This position depends on the seat depth as set on the seating system and the drive type front wheel drive or rear wheel drive Preparation 1 Set the interface in the maximum tilted position for easy access 2 Prepare the wheelchair for maintenance See section5 7 3 Disconnect the interface cables from the controller Service manual Luca 21 Maintenance tasks amp adjustments 5 3 2 22 Procedure 1 2 3 Loosen the screws A 4x Remove the screws A and mounting blocks C on one side of the wheelchair Move the interface to the desired new position WARNING Only use the positions that match the drive ty
51. tsteneseesseets 5 1 2 Reference documentation ooo eiccccccccccccecccescscescscesescessscessseesssccsssecsssscsssecsssssatasstessateessteasatesteness 5 1 3 Symbols used in this manual ooo ccc ccccccessssssscecseececscscscsesesescscscscacsesessscseacscscscecseacsescsssceteceees 5 1 4 Guidelines and useful information for maintenance ooo cececeseeteteceseeeeesteeeseseetseens 5 1 5 Product identificato M iseseisana AEE NE Ei E A 6 2 Warranty and Liability 00a ccsceccecescneseceeveceeveceesecsesecaesecaesecsessceessenesaesesseseenens 7 Mes ETE e a a EER E E E EES IE AE E ETETE E E T 8 e BD a E T er Ae oe eer 9 c EELS TL Ann A E E E ree ee Tet eee Reena 10 3 1 Maximum user weight reduction when EQLASS is installed on a Luca oo ccc 10 3 2 Personnel qualifications oo cccccccccescscscscesescscscssescscsescescscsssessescssscstsscssssseesescsesestesestststeteass 10 3 3 Cautions and warning statements ooo ccccccccccccscscscssecscscscscssvsssssvssssesessssssssvesssssescsesesssesesvaees 10 3 4 Pictograms on the wheelchair ooo cece cccesescscececescecscscesescscsessescscscecsecscscsceesssscseseesestsesteseess 11 4 Maintenance schedule amp tooling oo ccccecccesescescscescscescssesestesesecsssecssescstescssessatessatenenees 12 4 1 Overview of scheduled maintenance tasks oo cccccccccscscscscsesesessscscscscscscscecsescsesceeecseseseseees 12 4 2 Mechanical tools isc cnccsceesieti eet barat nie R AN ences 12 4 3 sElectromicalitOOls 4
52. ue to vibrations or shocks it can temporarily switch to Slowdown mode Castor wheels wobble at Tyre pressure too high Check tyre pressure and higher speed decrease if needed See user manual for correct value Too little load on the castor Modify seating setup if wheels possible or decrease tyre pressure 34 Service manual Luca YOU Q Problem Motors make excessive noise Wheelchair wobbles overall or moves up and down when driving Seating actuator does not function Seating actuator only functions for a short time Worn carbon brushes Drive wheels have radial misaligned tyres Can be caused by long weeks inactive periods Current setting is not correct Cables not connected or cables damaged Wheelchair goes into fault status when actuator is operated Actuator inhibit is active Actuator module output Maximum current setting is too low Actuator time out setting is Troubleshooting Check carbon brushes and collector If needed replace brushes or motor Check for misalignment of tyres If misaligned reduce tyre pressure to 1 bar drive for several minutes at moderate speed and increase pressure again to advised value Misalignment can be reduced this way If not sufficient replace wheel Check programming and make corrections if needed Contact manufacturer for correct settings Check cables and replace if needed Actuator has a short circuit that becomes active w
53. vaceessesecsevevsevscsevecsuvevevesnevatevets 21 5 3 Interface all types ooo cece cccesccscecsscsessesesssccsessesscsscssessssssesssuseuseuseuseesasssesseseseseseseeeeeeees 21 5 3 1 Adjust the position of the interface ooo ee ccc ccscecescsssseceseseseeessesessseseesesssnsteteass 21 5 3 2 Adjust the base height of the interface ooo ccecesesescsceeseseeeeseseseteeees 22 5 4 Tilt only interface ooo cee ccceccccscscscesescecsceceeecscscecvscscsesevsvecscscssesscscseeevscassceusscstscesescevaceereevenes 23 5 4 1 Replace the Tilt Actuator Tilt only Interface ririri 23 5 9 TMI IEINerf ACE eanna reaa aaa aa aaa aiaiai 23 5 5 1 Replace the tilt actuator ooo ccecescscsssssescssssssescssssesesessssscsseecssseesesestinsteteass 23 5 5 2 Replace lift actuator ooo ceccccceccscscsceccescscscsescscsessesessssssssstsssessesesssestesestststetenss 24 O6 LEJES varar T AE E E O 24 5 6 1 Replace the actuator of a powered Legrest ooo ec cccessecesscessesessecesseseesenseeerees 24 5 6 2 Replace the gasspring of a Comfort legrest ooo le ccescecessecesscesscessvesveseeserseeerees 25 5 6 3 Replace the actuator of the central legrest oo ec cececeeeecsescetessesseseeteesesees 25 5 6 4 Replace the motor of the Central legrest ooo cecccceccscccesesessssecesescssseeesesssnseetenss 26 Table of Contents YOU Q 5 7 Seating system QLASS ooo cceseccscssscscsecscssscsscasssscsssesssssscsseasssecsseavssscsseessssscesencasaseteeasanes 26 57 1 Replace the actuator
54. ystick cable 8 LEDs Actuator indicator Actuator trip If more that one actuator is installed check which one in not working correctly Check the actuator cabling Wheelchair moves slow or Battery in poor condition Check the battery slugglish Setting for maximum speed Adjust the setting for is too low maxium speed Service manual Luca 49 Troubleshooting 50 Fault signal problem Speed profile indicator ripples up and down Speed profile indicator flashes Actuator LED flashes The controls system is locked The speed of the wheelchair is being limited for safety reasons The actuator may be inhibited in one or both directions to prevent a unstable setting of the wheelchair Most likely the user has put an other setting like lift ina maximum position Service manual Luca YOU Q Unlock the controls system see the user manual of the controls system The extact cause depends on the type of wheelchair most common cause is that the seat is in the elevated position Put the other settings in a neutral position YOU Q 8 1 Cable and modules schemes Shark controls Shark Battery amp Motor connections Drive only 9002473 1O 6000043 Cable lenghts are not drawn to scale JSM RS 1002945 1 5 m 6000759 PM Cable lenghts are not drawn to scale Cable and modules schemes 1x 70A O Batteries Shark 1 6000038 6000

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