Service manual / Technical Handbook
Contents
1. CareTech Call for care CarelP Digital Alarm Unit Service manual Technical Handbook 2014 Copyright Care Tech AB Rev H Table of contents 1 2 3 4 5 6 7 REVISIONS MC 5 TECHNICAL TERMS cL 5 SAFETY INFORMA TON ticis aeo adan nte uan 6 OVERVIEW Carel P oue ostat i 7 Aan A O NA 7 4 1 1 Indicator enia R R O O aan 7 4 2 o zo eine fen ch iat rx Re RES RS eu ahd tA e E ide a A RR A ADR 8 22 4 Connection Temi ls sas adve o ara E MV Ke Sale Do d DURAM A oa eq da us 8 DESCRIPTION OF FUNCTIONS 5 danou dia kalu cad 9 oe ACUM aval MN 9 5 2 Different types of alarm triggers oi 9 5 3 Alarm Ey e S e aeee a udis A nt Kon dut data db ae ona 9 OC A ROA R a a A 9 Sis SLE rel E AAA P ROP O A oae ut e T tes AAA DR O 10 5 0 AS OR O O Rd Und Nd mM IR 10 5p NI Rh tati bo SAS OR ta i Da oi D DE eG o o o errr reer 11 Datel m AWAY AMA O O 11 5 5 a o AA A tna O 11 5 9 Automatic answer on incoming calls sss 12 5 109 e A eon a DR a e it A 12 5 11 VolP Telephone call over interMet cccccinnnonoomocccnnnccnnncnononanarnncnnnnncnononanarrnnncnns 13 5 12 Heartbeat activity message sd ad e 13 INSTALLATION ed oh 14 Sal COM Ad 14 6 2 Connecting external equippment ooooooonnccnnnnncnnnonnnoncnnnnnnnnnnononnnrcnnnnnnononnnnanarnnnnnss 14 e MAPS A O A 15 6 2 2 Output 1 aa 15 O23 QUE transistor e RS 15 6 2 4 Output 3 connection to hearing loop systems r 16 6 3 Installing the SI2. Default O Elliot alarm type 54 instead of 10 When programming of Elliot alarm buttons via radio the alarm type is 10 as default but if this parameter is set then it will be 54 instead Electable Yes No Default No Test alarm to the alarm buttons on the 869 434 Ability to turn on test alarm on radio devices Electable Yes No Default No 32 7 6 6 Settings buttons inputs output Input 1 4 Settings for the input function Activation time for input in ms 10 250 100ms 2 5 sec in steps of 10ms Default value 10 100ms Alarm type when closed x yyy O Not active Default value 0 Alarm type when open x yyy O Not active Default value 0 Alarm type red button alarm button Electable x yyy Default value 10 Emergency alarm Alarm type yellow button function button Electable 1 99 Default value 90 Phone call Alarm type green button stop button Electable 1 99 Default value 12 Reset Alarm type for Away mode Electable 57 speech or 98 no speech Default value 57 Output 1 2 Setting for the output function Alarm type for activation x yyy O Not activated Default 0 Output 3 Configured for connection to a hearing loop system 33 7 6 7 Configuration of programmed radio units It is possible to configure the radio units that are programmed in CarelP e g what alarm type that shall be transmitted when the radio unit is activated and if test alarm from radio unit shall
3. EU Corresponding to above Corresponding to above GP 180AAH4BMX Cat5E UTP TIA568B CareTech GSM module 9310 CareTech PoE module 9330 ELLIOT 869 MHz 38 CareTech art no 100037 100036 100038 300046 100009 100043 300005 11 TECHNICAL DATA Carephone Dimensions Power supply Backup battery Backup time Inputs Output Communication Protocol Radio frequency Radio receiver class Number of radio transmitters GSM Communication GPRS class SIM card interface Protocol Portable alarm button Dimensions Battery Battery life Water resistance Eguipment class Environment CarelP 200 x 175 x 35 mm LxWxH 7 5 VDC power supply PoE optional 4 8V NiMH Up to two days Four inputs Three outputs where of one is a relay output max 0 7A and another is a connection to a hearing loop system IP SIP GSM triple band optional CareTech SIP alarm protocol CIP Verklizan UMO XML or Social Care Alarm Internet Protocol SCAIP profile 1 and 2 869 2125 MHz 868 35 MHz 4 Up to 10 GSM quad band 850 900 1800 1900 MHz 10 1 8V and 3V CareTech Tele Larm Attendo TT90 Antenna CPC Ordinary phone certain Tunstall Verklizan UMO XML or Social Care Alarm Internet Protocol SCAIP profile 1 and 2 Elliot 45 x 30 x 13 mm LxWxH 3 V lithium battery CR2430 Up to five years Complies with IP67 Class 1 radio equipment Class This product is intended for indoor use in a n
4. be activated Radio trigger Elliot Following settings can be made for Elliot 869 MHZ Alarm button short press Alarm type x yyy Alarm button long press Alarm type x yyy Side button short press Alarm type x yyy Side button long press Alarm type x yyy Serial number The units ID Radio code Test alarm from radio unit Yes No Activated deactivated in conjunction with radio transmission Radio transmitters Following settings can be made for radio transmitter 868 MHZ Alarm button short press Alarm type 1 99 Radio ID The units ID Radio code Test alarm from radio unit Yes No Must be activated deactivated in the radio transmitter 34 8 ALARM TYPES All alarms transmitted from CarelP are attached to an alarm type The alarm type informs the recipient of the cause of the alarm 2 System alarm No 5 Barrier alarm No Y Intruder alarm No 8 System alarm No 9 Smoke alarm Yes 10 Emergency alarm Yes 12 Reset Stop No 13 Panic alarm No 14 Inactivity alarm Yes 15 Active alarm No 16 Battery alarm radio unit No 17 Battery alarm central unit No 19 Mains failure No 20 Mains reset No 21 Operational error radio unit No 26 Test alarm No 27 Elevator alarm Yes 28 Door alarm Yes 29 Smoke Fire alarm Yes 30 Undefined alarm type 1 Yes 31 Undefined alar
5. eight steps 0 7 also possible with the units volume control Default value 5 Speaker settings during i Care operations Speaker settings that shall be used during i Care operations operation monitoring and the time interval when the settings shall be valid Adjustable in nine steps 0 8 O off Default value 6 Time interval From To Default value 00 00 00 00 Microphone volume Adjustable in five steps 0 4 Default value 2 Answer incoming calls with alarm button Allows answering on incoming calls with radio trigger or red button on CarelP Electable Yes No Default value No Pre alarm Time that CarelP waits before call out after that an alarm is activated Electable 0 99 seconds Default value 0 Call signal in speaker Specifies if CarelP shall play tones in loudspeaker on incoming calls Electable Yes No Default value No Time between call attempts The time that the unit waits between call attempts Electable 1 999 seconds Default value 10 Number of call attempts The number of call attempts the unit does before the alarm is cancelled if it s not getting any answer Electable 1 99 attempts Default value 15 Call out time The time that the unit tries to call a contact before it calls the next contact in the call sequence Electable 1 255 seconds Default value 40 29 Connection time Time before the alarm is automatically disconnected the time may be extended from the Ala
6. electable in hours O 999 O not activated Default value O Reminder alarm Alarm is acknowledged with green button on CarelP not by the alarm receiver If no acknowledgement is done within the programmed time a new alarm will be sent The CarelP emit a beep every 30s until acknowledge Electable 0 99 minutes O not activated Default value O User can not interrupt an alarm Not possible to interrupt an alarm with green button on CarelP Electable Yes No Default value No Quiet fault indication No warning sounds in speaker e g when mains failure Electable Yes No Default value No 30 Inactivity alarm Inactivity alarm is a function used for automatically sending an alarm alarm type 14 if no activity occurs within the programmed time Electable 0 999 hours O off Default value O Synthetic speech in loudspeaker Synthetic speech for alarm type is played in CarelP speaker Electable Yes No Default value No Silent call out No sounds i CarelP speaker during call out Electable Yes No Default value No Acknowledge alarm with 4 disconnect med 0 Acknowledge of alarm to SIP telephone can be done both with and 4 Disconnection of call with both and O Electable Yes No Default value No Alarm acknowledgement upon disconnection The alarm is only acknowledged when the unit receives a proper disconnection command from the alarm receiver If not a proper disconnection command is rec
7. for i care online remote administration GSM Authentication Type Type of authentication against the network operator GSM Authentication Name Authentication name GSM Authentication Password Password 27 7 6 4 Alarm handling Settings for contacts call sequences and alarm types Contact 1 10 Address or telephone no for each contact and what protocol is used for alarm transfer SIP Alarm against SIP telephone identified by speech message CIP Alarm against digital Alarm Centre Gateway identified through alarm code and alarm type GSM Alarm against telephone analogue alarm receiver identified by speech message alarm code and alarm type DTMF protocol is electable O only telephone 1 telephone CPC 2 telephone Tunstall 3 teleohone CPC Tunstall Default 3 GSM UMO Alarm against a digital Alarm Centre UMO xml identified through alarm code and alarm type SCAIP Alarm against a digital Alarm Centre SCAIP identified through alarm code and alarm type SCAIP GSM Alarm against a digital Alarm Centre SCAIP identified through alarm code and alarm type Call sequence 1 5 Settings of what contacts are used and in which order they shall be called Default value call sequence 1 contact 1 gt contact 2 gt contact 10 Alarm type 1 99 Setting of what call sequence each alarm type shall use Default value call sequence 1 28 7 6 5 Function settings Speaker volume Adjustable in
8. in for recycling The product can be returned free of charge to a recycling station that is connected directly or via a recycling system to Care Tech or to your distributor For detailed instructions please check with your distributor or visit our website www caretech se Note The WEEE information and recycling instructions applies to European Union member states only For other countries please check local legislation or contact your distributor Manufactured in accordance with the EU directive 2002 95 EC ROHS The materials used in the radio trigger wristband and neckband meet the textile safety requirements of Oeko Tex standard 100 40 41 42 43 Ca reTech www caretech se
9. of the alarm types are programmable to use any of the five sequences The default setting for each alarm sequence list is contact 1 gt contact 2 gt contact 3 gt contact 10 When an alarm is activated CarelP first checks which call sequence shall be used after that CarelP calls the alarm receivers according to the programmed order in the call sequence until the alarm is acknowledged or the maximum number of call attempts is reached With acknowledgement means that the receiver confirms that the alarm is received this is made with the 4 key if the receiver is a SIP telephone mobile phone or if the receiver is an alarm centre by sending an acknowledgement message to CarelP If the receiver is a SIP telephone or a mobile phone at e g neighbour or relative CarelP identifies itself with a recorded speech message When an alarm is received at an alarm centre the information alarm code and alarm type is sent digitally to the receiver and no synthetic speech is sent If the alarm is a so called speech connected alarm e g Emergency alarm there is possibility to establish a two way speech connection If the alarm is a so called technical alarm e g Battery alarm there will not be any speech connection Disconnection of an alarm is made with the O key if the receiver is a telephone or by a disconnection command from a alarm centre Care IP automatically disconnects the call after that the programmed connection time has elap
10. ten radio units can be programmed in CarelP 7 1 1 Programming of radio transmitter e Hold down the green button approx four sec until the green ON LED starts flashing e Activate the radio transmitter When CarelP receives the radio signal a tone signal is played e Confirm the programming by pressing the red button on CarelP 7 1 2 Check radio coverage This shall always be performed in connection with the installation e Hold down the green button approx four sec until the green ON LED starts flashing e Press the button on the radio pendant When CarelP receives the radio signal a tone signal is played Repeat this in all areas where the alarm shall function 7 1 3 Erase programmed radio units This erases ALL programmed radio units e Hold down the green button approx four sec until the green ON LED starts flashing e Press the volume control button The deletion is confirmed by a tone signal 7 2 Recording of speech message ID The speech message is used for identification when a SIP phone is used as alarm receiver e Hold in the green button approx four sec until the green ON LED starts flashing e Hold in the yellow button approx four sec until a tone signal is heard e Dictate the approx 4 s message e g Jane Doe 3 High Road Anytown approx 50 cm from the microphone e he message will automatically be played back by way of control 19 7 3 i care Online i care Online is a web based se
11. unit it is recorded by the i care online server trough missing Heart beat The server may in turn alert the disruption to the customer 20 7 4 Local programming Local programming of the CarelP can be done with a computer and software CareTech CS2 To be able to program and read out the CarelP settings must Service Mode be activated see section Service mode To connect against CarelP the unit and the computer must be connected to the same network and the IP address for the unit must be known The units IP address you can read out with help of Service Mode The software CS2 is divided in a number of different sections IP Settings Network settings for the unit SIP Settings SIP settings for the unit GSM GPRS Settings for GSM GPRS Requirements GSM module installed Alarm Management Management of contacts call sequences and alarm types Additional Settings Other settings and functions in the unit Alarm Triggers Settings for radio units and inputs Voice Synthesis 8 Firmware Update of the firmware and synthetic speech in the unit For further information see user guide for CareTech CS2 21 7 5 Service Mode CarelP is equipped with a Service Mode that must be activated when local programming of the unit is done In Service Mode there is a possibility to make some setting without using a computer Synthetic speech English will guide you in Service Mode 7 5 1 Activate Service Mode Hold in t
12. 2 close contact to GND through transistor max 70mA Output 1 relay output max 0 74 0 Output 1 relay output ol 14 6 2 1 Inputs The unit has four inputs that can be programmed to generate an alarm with selected alarm type when connected disconnected from the units GND NC NO Switch connected between terminal 6 GND and terminal 1 input 1 10 9 8 7 6 5 4 3 2 1 6 2 2 Output 1 relay output The relay output on the unit can be used for activation of e g a siren or an input in other systems max 0 7A Connection 1 sec occurs during speech connection when the alarm receiver sends a command DTMF 9 Note Connect positive connection to terminal 9 Can also be activated by all alarm types with speech or any specific alarm type 109 8 7 6 5 4 3 2 1 AARP Re 6 2 3 Output 2 transistor output Output 2 on the unit can be used for activation of e g an input in other systems max 70mA The output closes to GND through a transistor upon activation Can be activated by all alarm types with speech or any specific alarm type 10 9 8 7 6 5 4 3 2 1 109 8 7 6 5 4 3 2 1 7V DC Input Aux system 15 6 2 4 Output 3 connection to hearing loop systems Output 3 on the unit can be used for connection to a hearing loop system to amplify the audio for persons with hearing impairment Designed for loop amplifiers with a 5 10kQ microphone or line input The installation should be adjust
13. ATA court sd 39 12 ENVIRONMENTAL INFORMATION seen 40 REVISIONS Date 08 02 2010 16 04 2010 13 09 2010 Notes First release CarelP Mobile functions added Additional information CarelP Mobile added For V1 1 2 0 and newer Minor clarifications For V1 2 3 0 and newer Minor additions Description for outputs added Filename Th_CarelP_En_01 Th_CarelP_En_02 Th_CarelP_En_03 1 Rev A B C 18 01 2011 2011 11 14 2013 11 20 2013 12 16 2014 02 24 Th CarelP En 04 Th CarelP En 05 Th CarelP En 06 Th GarelP En 07 Th CarelP Sv 08 LO n miuo 2 TECHNICAL TERMS Abbreviation Meaning DHCP Dynamic Host Configuration Protocol Dynamic assignment of IP addresses SIP Session Initiation Protocol Protocol for initiation of interactive multimedia sessions RTP Real time Transport Protocol Protocol specified for carrying data streams in real time e g audio or video VoIP Voice over Internet Protocol Transfer of voice calls via networks based in the Internet protocol IP DNS Domain Name System System that translates names FQDN to IP addresses FQDN Fully Qualified Domain Name SNTP Simple Network Time Protocol Servers that provides a time service Peer to peer Two equal units that communicates with each other Gateway A network node that connects two different networks that can use different network p
14. M Gell Gl euo arra rhe Fede Se UAE RKRRB REIP GERE UR RESK Rr Gh EU C MEER Mr UE I ka k 17 B ASM O P 17 6 3 2 GSM signal strength check sius TE 17 B JOE DO I RENE SACRE D RR ooo nooo oo kod PACA 18 B Mstalind FOE THOU amis pesa gota esta Gu a NU aba Cad e aid 18 PROGRAMMING 7 ewer CLER 19 Z Programming A 19 7 1 1 Programming of radio transmitter 23 peu bad ert tud itu dta d Ui 19 7 1 2 Check radio coverage uti 19 7 1 3 Erase programmed radio OPES es osito det delata bebida 19 7 2 Recording of speech message ID ceeeeeeeeeeeeeessesseeeeeeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 19 E EY 20 e VOCAL PONIA 21 SS A A Tcr 22 7 5 1 Activate Service Mode s sas aas p PEOR ER ROS RON RRR ORA ROS RR sad nds UR RO RUNRNIR V ons CRAS ipe 22 KD SOMOSMOGS Uno NE dod diod tient Sad k oodud k a 22 7 5 3 Navigate in Service MOS escasa ii iia 23 FO CATE SUIS A O dec bule dk k ews ars ae oe tan tet ooo 24 70 1 ESSO eats Tn ppp pd m ou a Sou ao 24 762 SPSS S z tae e ne c p ta cep e AR ce b s Re i p ka 26 KO MG F SINOS A 27 TEA ANIA ITA EL VE VO a nh ned ba ano Z BA An od P ka t 28 FOO FUNCION SCI Sarral ERE E En 29 7 6 6 settings bultons IDputs OLUNDUE ensima dale tendente bale 33 7 6 7 Configuration of programmed radio units 2 2 2222 34 GS ALARM TYPES ucciso epa dabit avs a oca di 35 9 IMAINTENANCE irrita lia 37 Oe d PU A O ROA A 37 9 2 Replacing die Dt AAA 37 TO ACCESSORIES ur ett o conc 38 Tl TECHNICAL D
15. PTION OF FUNCTIONS CarelP is a digital alarm unit that uses SIP protocol for communication SIP is a standard protocol for transfer of speech and video over broadband connections If CarelP are connected to a Firewall following UDP ports must be open for outgoing traffic Port 5060 SIP protocol Port 10000 10999 RTP protocol Port 69 TFTP protocol programming Port 123 SNTP Port 53 DNS 5 1 Activating an alarm Activation of an alarm can be done by e The red button on CarelP e Radio unit that is programmed to CarelP e Trigger connected to input e Pull cord when wall mounted 5 2 Different types of alarm triggers Ten radio transmitters can be programmed with the CarelP e g a radio trigger and four wired triggers 5 3 Alarm receivers Up to ten Contacts and five different call sequences can be programmed Alarm against alarm centre is identified by an alarm code that s programmed in CarelP Alarm to telephone is identified through a recorded speech message ID The receiver can establish a speech connection with the person that has activated the alarm and take appropriate actions 5 4 Alarm process CarelP has ten programmable contacts alarm receivers the receivers can be a SIP telephone mobile telephone or an Alarm centre in this case a alarm code must be set The unit has five alarm sequence lists that are programmable to call the contacts in any order as default all alarm types uses sequence one any
16. arm With the function call back after alarm means that after an alarm is received by a response center you shall call up the CarelP from a SIP telephone or from an landline mobile telephone CarelP mobile to acknowledge the alarm CarelP then automatically answers on the incoming call speech connection can then be established by pressing 4 on the telephone The acknowledgement by pressing 4 has to be made within ten seconds after that the unit has answered 11 on the incoming call Disconnection always has to be made by pressing O on the phone The function is active during the programmable time called call back time If the unit doesn t be called up or reset by the green button on the unit the alarm will be sent again after that the programmed call back time has elapsed Shorter time than two minutes shall not be programmed A log alarm is sent to the response center after call back if the function log alarm is activated If the alarm is reset by pressing the green button on the unit during the call back time a reset message with alarm type 12 is sent to the response center The unit calls the programmed number of call attempts if no reset is made a time disconnection message with alarm type 66 is sent to the response center 5 9 Automatic answer on incoming calls CarelP can be programmed to answer automatically on incoming calls after a certain time The function is used to facilitate call up of the unit and e g operate th
17. de without starting zeroes ex 4670123456789 for UMO xml alarm and SCAIP GSM UMO user User name for UMO xml alarm UMO password Password for UMO xml alarm 25 7 6 2 SIP Settings Settings for the SIP and Proxy server handling SIP Display name The information presented in the display if alarm is sent to a SIP telephone SIP User name GarelP contact URI SIP Authentication name User name for authentication against Proxy Registrar server assigned by the server administrator SIP Authentication password Password for authentication against Proxy Registrar server assigned by the server administrator SIP Domain SIP domain is set here if used SIP port Answer service port for SIP normally 5060 RTP port Answer service port for RTP Port 10000 10999 normally 10000 DTMF payload type Setting for how DTMF is transmitted over RTP normally 101 do not change SIP Proxy address Proxy server address SIP Proxy port Answer service port for Proxy server normally 5060 SIP Registrar address Address to registrar server SIP Registrar port Answer service port for registrar server normally 5060 SIP Register time Time between registrations to Proxy Registrar server normally 300 sec 26 7 6 3 GSM GPRS settings Settings for GSM GPRS GSM Pin Code Pin code for SIM card GSM Access Point Name Address to the Network operators access point Activates GPRS Data communication
18. e relay If the holder has permitted this the function can be used for automatic voice connection upon call up 5 10 Intruder alarm CarelP can be used as an intruder Alarm Centre The intruder alarms can be connected disconnected using a radio button that disconnects the alarm when pressed briefly and connects it when pressed for approx 4 sec ERIK ELLIOT radio alarm button has two buttons that on can be programmed for intruder alarm ON and OFF When the alarm is connected the relay emits three quick pulses on a output In the event of intruder alarm OFF the relay emits a quick pulse The function can be set see Activate output x on Intruder alarm There are possible to send message about ON OFF to Alarm Central see Register Intruder alarm ON OFF When the intruder alarm is OFF Alarm Type O7 Intruder Alarm is not recorded Other alarms have normal function The CarelP emits audible signals to indicate which function has been activated If it has voice synthesis activated you can also receive the voice message Intruder alarm off or Intruder alarm on Connection of the intruder alarm is delayed for 30 seconds During the delay period tone signals are emitted through the loudspeaker 12 The relay output is activated for approx 3 5 minutes in the event of an alarm and can be switched off by pressing 9 on the receiving phone 5 in Tunstall protocol or by Intruder alarm OFF after the alarm has been disconnected from
19. ed and verified with a FSM field strength meter according to IEC 60118 4 10 9 8 7 6 5 4 3 2 1 OUT 3 GND Input on loop amplifier Inductive loop Note When connecting or disconnecting external equipment shall the unit be turned off and power network disconnected 16 6 3 Installing the SIM card Exclusively CarelP Mobile e Unscrew the safety screw for the SIM card compartment cover e Remove the compartment cover e nstall the SIM card according to picture below note the markings on the card e Mount the cover and the safety screw for the SIM card compartment 6 3 1 GSM Only If CarelP Mobile is installed without Ethernet connection the function Deactivation of Ethernet fault indication shall be activated This function is activated along with the other IP settings 6 3 2 GSM signal strength check Signal strength can be checked with help of the service menu see section service mode The signal strength will be stated as a value between O and 31 the value shall exceed 15 for proper functionality If the value is less than 15 CarelP shall be relocated to an area with better GSM reception or the antenna should be replaced by an antenna with better performance NOTE 1234 or 0000 are not appropriate PIN codes for the SIM card if any of these PIN codes are used the code should be changed before installation Change of PIN code is preferably done using a mobile phone 17 6 4 PoE Power over Ethe
20. eived the alarm will be called out again Electable Yes No Default value No Reassurance indication CarelP will emit a tone signal every fifth second until the alarm is speech connected Electable Yes No Default value No Home Away function Activation of the Home Away functions for inactivity alarm In away mode the inactivity alarm is disabled the inactivity alarm is reactivated when the home mode is activated This is controlled with the Green Yellow button on CarelP Electable O Off 1 Yellow Away Green Home 2 Yellow Home Green Away Default value O Pre alert time for inactivity alarm Warning tone that alert before an inactivity alarm is being sent CarelP gives a tone signal once every minute during the programmed time until the alarm is sent Electable 0 60 minutes O off Default value 10 Register Intruder alarm ON OFF Send message about ON OFF of Intruder alarm Electable Yes No Default No 31 Activate output x on Intruder alarm Pulses on output x in event of intruder alarm ON OFF and intruder alarm Electable O off 1 3 Output 1 3 Default O Synthetic speech to Alarm central Activate speech ID at alarm to an alarm central Electable Yes No Default No i Care Mode Setting how an i Care message should be sent Electable O through an i Care CM server 1 as an alarm 2 through an i Care CM server and as an alarm 3 as an alarm but the types 71 73 will be changed to 83 84
21. erver that is used for automatic update of date and time Default value No address set Time zone Shall be set if SNTP server is activated Default value GMT Ethernet settings Settings for Ethernet connection Choice Auto 10Mbit s half duplex 10Mbit s full duplex 100Mbit s half duplex 100Mbit s full duplex Default value Auto Deactivation of Ethernet fault indication Deactivates the Ethernet network fault indication Note Only used for CarelP Mobile without Ethernet connection Electable Yes No Default value No i care Online Server It s address Default value The units S N contact icareonline com ex 7800001 contact icareonline com 24 i Care Download Server TFTP Update server address for unit software updates Default value update icareonline com i Care CM Server Address to i Care Care Management server TFTP activation Activation of TFTP for programming of CarelP this function is normally only activated when you enter Service Mode on the unit This function should only be used if the unit is connected in a local network Electable Yes no Default value No HeartBeat Period Time between activity messages to Care online server must be activated if remote administration from i care online is used Time in minutes 0 20 O Not activated Default value 2 UMO server port Answer service port for UMO xml alarm normally 80 Own GSMNo SIM card s mobile number with country co
22. he Function button Yellow button for approx 4 sec until a beep sounds release the button press within 4 sec on the Volume control button use appropriate tool You will hear synthetic speech Service mode For navigation between the different choices you use the Green button lt Back Yellow button Forward gt and Red button choosejon CarelP In Service Mode you find following choices e User e Expert e Exit 7 5 2 Service Mode functions e User Use Red button to enter User Mode In User Mode there are following choices o Connection information Use Red button to get a synthetic voice that gives you the IP address Static Dynamic IP configuration and Ethernet link working not working o GSM Use Red button to get a synthetic voice that gives you the signal strength for GSM network o Test call Use Red button to choose Test call Mode use Yellow Green button to choose which of the programmed contacts that you will call Use the Red button to make a test call to the chosen contact o Exit Use Red button to exit User Mode e Expert Use Red button to enter Expert Mode In Expert Mode there are following choices o Connection mode Use Red button to shift between static or dynamic IP configuration o Default reset Use Red button to make a default setting of your CarelP The unit is configured for dynamic IP DHCP client o Update CarelP Use Red butt
23. ing Heartbeat from the unit This function must be activated if the unit shall be administrated trough i care online The function is activated by programming of Heartbeat period and i care online server on CarelP Mobile the APN must be programmed 13 6 INSTALLATION 6 1 Connection The CarelP is connected to the broadband network via the network cable CarelP shall always be connected to the network as near incoming broadband as possible to avoid other equipment to affects the function Power is supplied via the power supply from a wall socket 1 e Connect the network cable from the broadband network to the Ethernet socket 5 e Connect the power supply to the wall socket and the power supply lead to the DC input socket e Turn the power switch 1 to the I position Check that the ON indicator lamp has a steady green light DO NOT UNPLUG The power supply shall be placed so the information text O STECKER NICHT ZIEHEN Do not to unplug is visible CareTech Note Only use network cable and power supply according to specification under accessories 6 2 Connecting external equippment CarelP are equipped with a connection terminal for wire connection of external equipment the terminal is located on the back of CarelP AAA N 12345678910 O Connections wire 4 Inputs Normally closed Normally open to GND DC out GND Output 3 connection to hearing loop systems Output
24. m type 2 Yes 32 Fire alarm Yes 34 Gas alarm Yes 35 Door alarm No 36 Moisture alarm No 37 Undefined alarm type 3 No 38 Bed alarm No 39 Undefined alarm type 4 No 40 Alarm No 41 Wandering client alarm No 42 Assistance No 48 Emergency alarm B cohabiter Yes 54 Emergency alarm radio Yes 56 Home alarm Yes 57 Away alarm Yes 66 Time disconnection No 71 Check in Care phone No 73 Check out Care phone No 80 Intruder alarm OFF No 82 Intruder alarm ON No 89 Log alarm Acknowledgement No 90 Service phone call Yes 97 Home alarm No 98 Away alarm No 205 Fixed trigger 2 Yes 35 210 Fall trigger detector Yes 215 Personal attack pendent assault No 220 Duty switch No 225 Pill dispenser pill not taken No 226 Pill dispenser pill taken No 230 Mat sensor No 236 Door sensor open too long left open Yes 240 Enuresis detector No 245 Epilepsy detector No 250 Occupancy detector bathroom No 255 Environmental monitor Yes 260 Lighting circuit monitor No 265 Heating system monitor No 270 Heat detector high temperature No 271 Heat detector low temperature No 272 Heat detector temperature rate of rise No 275 Carbon Monoxide detector No 280 Bogus Caller switch No 285 Bath sensor high level No 290 Chair monitor No 291 Chair monitor occupancy No 295 Bed monitor occupancy No 36 9 MAINTENANCE 9 1 Cleaning When cleaning the unit including acces
25. on to connect against CareTech s update server and download the latest firmware speech images Note There must be a new configuration for the unit posted on the server and CarelP must have internet access for this to work 22 o Firmware Use Red button to get a synthetic voice gives the firmware version for the unit o Exit Use Red button to exit Expert Mode e Exit Use Red button to exit Service Mode CarelP automatically exits Service Mode 40 sec after latest key press 7 5 8 Navigate in Service Mode Activate Service Mode C 4 Seconds e ur gt Service Mode PERA it Laia i Lio We ad Cont Rare Contact 2 5 Contact 1 Test call Mode 4 Default Update gt reset i CarelP gt Firmware Exit NEA uM RES o LIUM x O o 2 2 O ct o mode 23 7 6 CarelP settings Following settings can be programmed in CarelP 7 6 1 IP settings Network settings for CarelP DHCP client Yes CarelP is automatically assigned an IP address from the network No the network uses static IP addresses Default value Yes Netmask Netmask for the network Default value 255 255 255 0 Standard gateway Gateway address Default value 0 0 0 0 Primary DNS server Address for primary DNS server Default value 0 0 0 0 Secondary DNS server Address for secondary DNS server Default value 0 0 0 0 SNTP server Address for times
26. ormal residential environment Temperature Humidity Environmental class Operating temperature 5 C to 35 C O96 to 7596 relative humidity non condensed 1 EG I 39 Refers to radio module C1 type 9340 Radio receiver parameters Max usable sensitivity 113dBm Average usable sensitivity ver 28 7dBuV m hor 27 0dBuV m Adjacent channel selectivity 26 2dBm 28 2dBm Intermodulation rejection 36dBm 37dBm Spurious response rejection 30dBm Blocking or desensitisation gt 16dBm CarelP can also be equipped with radio module type 9320 which allows maximum security and includes receipt of transmission automatic transmission repeat power control and frequency control See order information for indicating which radio module the unit is equipped with C 0402 Hereby CareTech AB Kalix Sweden declare that this equipment is in compliance with the essential requirements and other provisions of Directive 1999 5 EC The comprehensive declaration of conformity is available at the address CareTech AB Box 10030 SE 952 27 Kalix Sweden 12 ENVIRONMENTAL INFORMATION This product complies with the requirements of the EU directives 2002 96 EC WEEE and 2006 66 EG These directives regulate the product liability for electrical and battery recycling with the purpose of increasing recycling and minimising waste E The unit is marked with the crossed out wheeled bin logo which indicates that it shall be handed
27. rm Centre by a update command or with 4 from the telephone The unit sends an alert signal to the alarm receiver fifteen seconds before the alarm is disconnected Electable 1 255 seconds Default value 150 Answer incoming calls automatically The unit will automatically answer on incoming calls after the set time Time electable in seconds 0 255 O not activated Default value 0 Call back time With call back after alarm means that after an alarm is received by an Alarm Centre it is possible to call up the CarelP that automatically answers on incoming calls and establish a speech connection when pressing 4 on the phone CarelP answers on incoming calls during the programmed call back time If the unit not receives a call or is acknowledged by pressing the green button the alarm will be repeated after the programmed call back time has elapsed Call back time electable in minutes 0 99 O not activated Default value 0 Log alarm If the function log alarm is activated CarelP will automatically send an log alarm acknowledgement message alarm type 89 to the alarm receiver after that an alarm is received on a SIP telephone This function is used to get documentation on alarms that are received by phone Electable Yes No Default value No Test alarm Test alarm is used to monitor the unit s functions and connections a quiet test alarm alarm type 26 is sent to the alarm receiver within the programmed time Time
28. rnet PoE is a technology to power network devices by transmitting electrical power along with data in Ethernet cables Power can come from a power supply within a PoE enabled networking device such as an Ethernet switch or can be injected into a cable run with a midspan power supply Direct injection from standard 48 V DC battery power arrays are possible this enables critical infrastructure to run more easily in outages and make power rationing decisions centrally for all the POE devices PoE uses only one type of connector an 8P8C RJ45 connector This technology is useful for powering Ethernet connected units ex CarelP 6 4 1 Installing PoE module e Unscrew the safety screw for the battery compartment door e Remove the battery compartment door e Detach the battery connector and remove the battery 6 e Mount the PoE module in the CarelP e Refit the battery compartment door and the safety screw NOTE In case PoE is used as power supply for CarelP no battery for backup power can be mounted in the unit In this case the backup power must be integrated in the PoE system 18 7 PROGRAMMING The programming of functions contacts alarm codes and settings in CarelP are remote programmed trough i Care online or locally programmed with a computer and the software CareTech CS2 Radio pendants and other radio units can be programmed directly on CarelP without use of a computer 7 1 Programming of radio unit Up to
29. rotocols or topologies Netmask Net mask Mask that together with the IP address defines the local network number and host adaress URI Uniform Resource Identifier string that is used to identify a resource CIP CareTech IP Protocol for digital alarm transfer Proxyserver Server that acts as an intermediary for requests from units that are seeking resources from other servers 3 SAFETY INFORMATION The compartment covers on the reverse may be opened only by authorized person Only use recommended battery type as stated under accessories CAUTION Risk of explosion if battery is replaced by an incorrect type Dispose of used batteries shall be done in an environmental friendly way See environmental information Only use power supply recommended in accessories AN Always read and follow the safety information accompanied by this symbol Important information All systems using radio and network communication are subject to interference beyond the user s control Products from CareTech are designed to minimise the impact of such interference Nevertheless the user must be aware that system components can be subjected to interference or other influences that may cause malfunction It is therefore important to regularly check that every part of the system works in all areas especially radio communications Contact your supplier immediately in case of any suspected malfunction Users should pay particular attention
30. rvice for easy handling programming and monitoring of your units The service is accessible around the clock and it is always possible in real time to see the status of deployed CarelP CarelP i Care Online To be able to administrate the units you must be logged on to i care online username and password are provided by your supplier New units must be activated in i Care Online to be able to activate a unit you must have the serial number of the unit The unit must be connected to a network that uses DHCP Dynamic Host Configuration Protocol and have internet access If static IP addresses are used this must be configured in CarelP When the unit is turned ON the red LED located under the exclamation mark will light up for a few seconds after that only the green LED shall be lit Now you can see the status of the unit under deployed units in i care Online Depending on permissions you now can read out and program the unit When programming the unit it is updated in several steps first all parameters are sent to the unit after that the update is verified and finally a validation are made Depending on network conditions and other this can take up to one minute Monitoring of the unit is done by that CarelP sends a Heartbeat activity message to the i care online server These messages contain for example information about power failure and when power is restored If there is a problem with the IP communication from the
31. sed default set to 150 sec this time can be extended with the 4 key on the telephone or by a command from the alarm centre 5 5 Log alarm If the function for log alarm acknowledgement message alarm type 89 is activated the unit automatically sends a log alarm to a alarm central after that an alarm is received on a telephone This function is used to get documentation on alarms that are received on telephone The log alarm is called out according to the call sequence for alarm type 89 5 6 Test alarm Test alarm is used to monitor the unit s functionality and that the connection works correctly If the test alarm function is activated a silent alarm will be sent according to the call sequence for alarm type 26 The time interval for test alarms can be set between 1 and 999 hours 10 5 7 Inactivity alarm Inactivity alarm is a function that is used for sending an alarm alarm type 14 if no activity occurs during a certain pre programmed time When inactivity alarm is activated an internal timer starts that generates an alarm if it is not restored within the set time After every reset the timer will restart The inactivity alarm is reset and the time will be recounted from the start at the following events e f any of the units buttons Red Yellow or Green are pressed Normally the Green button is used for resetting the inactivity alarm activity button e Activation of any alarm input on CarelP If an input is programmed
32. sories and cables use only a slightly damp cloth Do not use strong detergents or solvents when cleaning 9 2 Replacing the battery The compartment covers on the reverse for battery change and installation may be opened only by authorized person The battery should be replaced a s a p after battery alarm Use only battery type specified under accessories CAUTION Risk of explosion if battery is replaced by an incorrect type When replacing the battery do as following Turn off the unit by setting the switch on the back labelled C in position o Disconnect the network cable and power supply from the unit Unscrew the screw to the door over the battery compartment Open the battery compartment cover Loosen gently the battery cable contact from the unit Install a new battery of the correct type in the unit Close the battery compartment cover Mount the screw for the battery compartment cover Connect the network cable to the Ethernet socket marked F Connect the cable from the power supply to the socket marked Set the switch marked in position 1 Check that the ON LED lights solid green JN Note When cleaning and replacing the battery shall the unit be turned off and power supply network be disconnected 37 10 ACCESSORIES Accessory Power supply EU Power supply UK Power supply AU Battery Network cable GSM module PoE module Radio trigger Type KINGWALL AS090 075 AB100 alt HON KWANG HK V 075A100
33. the emergency service center In the event of an intruder alarm the CarelP calls according to chosen call sequence An audible signal will only be given via the speaker after a successful call has been completed This signal continues for 3 5 minutes and can only be stopped using the ON OFF radio button Input 2 after disconnection from the emergency service center or by the recipient pressing 9 5 in Tunstall mode Sensors for intruder alarms must be of Alarm Type O7 5 11 VoIP Telephone call over internet VoIP Voice over IP is a way to make telephone calls over a network broadband connection Internet the communication is handled by two different protocols SIP and RTP A short description SIP is used for the communication between CarelP and the alarm receiver for e g initiate a connection send alarm information alarm code and alarm type handle the speech direction and disconnection of the alarm RTP is used for sending audio streams between CarelP and the receiver 5 12 Heartbeat activity message Heartbeat is a way to monitor the unit s function The monitoring works in the way that the unit sends an SIP message Heartbeat to a server with a programmed time interval In the messages the unit can include information about operational disruptions ex mains failure battery faults and other types of interference If there is a fault in the IP communication from the unit the problem is recorded by the server trough miss
34. to the risk of disruption from products which communicate using the same or adjacent frequencies When connecting or disconnecting external accessories CarelP shall be turned OFF and the power supply shall be disconnected from the unit For further information please contact your supplier 4 OVERVIEW CarelP 4 1 CarelP front Green button CANCEL X stops the alarm Yellow button F Function button Red button Q activates the alarm 4 1 1 Indicator lights Q On Green Steady light Mains power Flashing light Mains failure or radio programming mode Alarm Red Steady light Idle mode Slow flashing Alarm state Error Red Off Idle mode Steady light Problem with Ethernet link or IP configuration Slow flashing Registration to SIP server failed Status Red Green Off Idle mode Steady red light No connection to GSM network Alternating Red Green Away mode 4 2 CarelP back 4 2 1 Connection terminals PC Hole for wall mounting SIM card Battery compartment vvvvi aais 123456789410 im Volume control Loudspeaker volume adjustable in eight levels PC Pull cord Attachment for pull cord when wall mounted 10 Power switch Turns CarelP ON and OFF DC IN Connection for power supply 7 5VDC ut Ethernet port Connection for cable from broadband network lt A VVY k 324 pq I O connectors wired 5 DESCRI
35. to transmit alarm type 12 Reset the units alarm function will not be activated only the timer for the inactivity alarm will be reset e Activation of a programmed radio transmitter If the transmitter is programmed to transmit alarm type 12 Reset the units alarm function will not be activated If the function pre alert for inactivity alarm is activated the unit will through an audible signal once every minute during the set time to alert the user that the time for inactivity alarm is about to expire 5 7 1 Home Away function Temporary suspension of inactivity alarm can be made if the Home Away function is activated In connection with activation of the function you choose which button Yellow or Green to be used for temporary suspension of inactivity alarm normally yellow button is used for this The message on temporary suspension of inactivity alarm is transmitted to the alarm receiver as alarm type 57 voice connected or alarm type 98 not voice connected Away mode is indicated on the unit by the LED that alternates between Red and Green light Reconnection of inactivity alarm is made by pressing the green button if the yellow button is used for temporary suspension or by pressing the yellow button if the green button is used for temporary suspension The message on reconnection of inactivity alarm is transmitted to the alarm receiver as alarm type 56 voice connected or alarm type 97 not voice connected 5 8 Call back after al
Download Pdf Manuals
Related Search