TransACT TalkMAIL user guide
Contents
1. The following options can be used at any time Help Press to get detailed help DEAE tTransACr Page 6 Everytime Stop end cancel Press to stop the message you are listening to or to confirm numerical settings Listening to message details E Press 72 to hear details about the message Mark a message to be deleted mM Press 76 to mark the current message as deleted If the message was already marked as deleted its status will now be reversed Messages are not deleted until you leave the mailbox Deleting all old messages mM Press 77 to delete all messages you have listened to You will be asked whether you really want to delete the messages Press 1 to confirm deletion Mm Press 9 to cancel deletion Marking messages as read unread mM Press 78 to mark a read message as unread or vice versa DEAE tTransACr Page 7 Fverytime Mailbox management Personal identification You can record your name so that it is given to callers instead of your mailbox number mM Press 81 to record your name How to do it WE press 5 to record your name E press to end the recording Personal greeting You can record a personal greeting to be given to callers when they get through to your mailbox mM Press 82 to record your personal greeting If no personal greeting is recorded callers hear the system s own greeting How to do it WE press 1 to change the external greeting WE2. press 5 to record your message WE press to end the recording a press 6 to delete your message The system s own greeting will be used Changing your password You can change your password to protect your privacy mM Press 84 to change your password How to do it WE enter a new password 4 12 numbers and press WE re enter your new password to confirm and then press M to activate your new password enter your old password and press Retrieving a forgotten password Should you forget your password please call our Customer Care team on 13 30 61 After we verify your identity your password will be reset to the default 1234 Blocking incoming messages If you do not want to receive incoming messages you can block your incoming messages This is handy if you re going on vacation and don t want to receive any new messages while you re gone Once you get back you can release the block and receive messages again mM Press 87 to toggle message block on and off DEAE tTransACr Page 8 Everytime Interaction with other TransACT products Installing TalkMAIL on a line hunt number TalkMAIL can only be installed on the primary line hunt number but the message wait indicator can only be heard on the second number in the line hunt group TalkMAIL can be configured so that if a caller phones your primary number and it is busy and your secondary numbers are busy or unanswered they divert to TalkMAIL Installing TalkMA
3. IL with TalkKNUMBERS and FaxNUMBER If you have our TalKNUMBERS and or FaxNUMBER services TalkMAIL can only be installed on the primary number and is not available on the secondary numbers DEAE tTransACr Page 9 Fverytime Quick reference Navigation Start after stop Listen to message again Stop or pause Previous message Next message Rewind by 5 seconds Forward by 5 seconds Back to message menu Back to mailbox menu Message options Help with message options Answer messages Listen to message details Mark unmark current message as deleted Delete all old messages Mark messages as read unread Mailbox options Help with mailbox options Personal identification record name Personal greeting message Change your password Block unblock incoming messages Page 10 Press colin i ao wl FE NV Press 71 72 76 17 78 Press 81 82 84 87 DEAE tTransACr Everytime
4. TalkMAIL user guide Version 1 0 August 2004 BEA transA4ACrTr Everytime Welcome to TalkMAIL Welcome to TalkMAIL TransACT s voicemail system This guide will help you make the most of TalkMAIL so keep it within reach of your phone for quick and easy reference If you require any assistance with TalkMAIL please call the TransACT Customer Care team on 13 30 61 or email customer care transact com au Table of contents Setting up TalkMAIL Logging in to the TalkMAIL system Changing your password Recording your personal greeting Personal identification your name Diverting your phone to TalkMAIL Call Forward Immediate Call Forward No Answer Call Forward Busy Diversion indication Priority of TransACT call features Interactions with fax machines modems or EFTPOS machines Performing routine functions Message waiting alert Accessing your messages Listening to messages Listening to message details Mark a message to be deleted Deleting all old messages Marking messages as read unread Mailbox management Personal identification Personal greeting Changing your password Retrieving a forgotten password Blocking incoming messages Interaction with other TransACT products Installing TalkMAIL on a line hunt number Installing TalkMAIL with TaIKNUMBERS and FaxNUMBER Quick reference Page 2 10 DEAE tTransACr Everytime Setting up TalkMAIL Logging in to the TalkMAIL system To log in to
5. TalkMAIL you need to E press 66 if calling from a phone on the TransACT network or dial 6161 6666 if you are calling from a phone not on the TransACT network If you are outside the 02 area you will have to dial the Area Code 02 before the number 02 6161 6666 If you are overseas you will have to dial the Country Code for Australia 61 followed by 2 that is 61 2 6161 6666 You will then be connected to the TalkMAIL system and be prompted to WE enter your mailbox number which is your phone number with area code if you have calling line identification on your line you will not be asked to enter your mailbox number WE enter your password the default password Is 1234 Changing your password For security purposes we encourage you to change your password when you set up your mailbox Your password can be between four and 12 digits in length mM Press 84 to change your password How to do it M enter a new password and press E confirm the new password by re entering it and press E to implement the new password enter your old password and press Recording your personal greeting You can record a personal greeting that will be given to callers when they reach your mailbox If no personal greeting message is recorded callers hear the system s greeting message mM Press 82 to record your personal greeting message How to do it M to change the greeting message press 1 WE press 5 to record your message WE pre
6. essage has been left on your TalkMAIL service the dial tone on your phone will change to a special dial tone to remind you that a message Is waiting to be retrieved This consists of three short tones rising in pitch Accessing your messages You can listen to your messages from your own phone or from any phone in the world You don t need to wait for the prompts you can move to the next step at any time To access your messages WE press 66 if calling from a phone on the TransACT network or dial 6161 6666 if you are calling from a phone not on the TransACT network If you are outside the 02 area dial the area code 02 before the number 02 6161 6666 When overseas dial the country code for Australia 61 followed by 2 that is 61 2 6161 6666 Once you are connected to the TalkMAIL system you will be prompted to WE enter your mailbox number your mailbox number is your phone number with area code if you have calling line identification on your line you will not be asked to enter your mailbox number WE enter your password the default password is 1234 Listening to messages If you have new messages they will play automatically after you have entered your mailbox number and password While you are listening to your messages you can navigate using your phone s keypad 1 2 3 Previous Play Next message message message 4 6 Rewind Forward by by 5 seconds 5 seconds 7 8 Message Mailbox menu menu Help
7. ou that your phone has been diverted Please note that any automatic dialling equipment that uses dial tone recognition will not work with the diversion tone Examples of such equipment include some back to base alarms and medical monitoring equipment If you are unsure please contact your supplier or call TransACT on 13 30 61 DEAE tTransACr Page 4 Everytime Priority of TransACT call features If you enable several TransACT call features at the same time some will take priority over others E Call Forward Immediate takes precedence over Call Waiting Call Forward No Answer and Call Forward Busy E Call Forward Busy takes precedence over Call Waiting and Call Forward No Answer When diverting your phone to voicemail please ensure that any existing diversions are deactivated Interactions with fax machines modems or EFTPOS machines Where a fax machine modem or EFTPOS machine is installed on the same line as the TalkMAIL service difficulties may be experienced depending on the type of equipment used With some fax machines modems and EFTPOS machines messages may need to be cleared prior to dialling out This issue does not affect incoming faxes Where the issue Involves an EFTPOS machine an alternative machine that blind dials should overcome the Issue This type of machine may be obtained through your bank DEAE tTransACr Page 5 Fverytime Performing routine functions Message waiting alert If a m
8. ss to end the recording To delete your message press 6 The system s greeting message will then be used Personal Identification your name You can have your name given to callers instead of your mailbox number mM Press 81 to record your name How to do it WE press 5 to record your name E press to end the recording DEAE tTransACr Page 3 Everytime Diverting your phone to TalkMAIL Call Forward Immediate Call Forward Immediate allows you to forward all calls to TalkMAIL immediately without your phone ringing How to turn it on E press 121 you will then hear three short tones How to turn it off E press 1214 you will then hear three short tones Call Forward No Answer Call Forward No Answer forwards incoming calls to TalkMAIL if your phone is not answered within 20 seconds How to turn it on E press 161 you will then hear three short tones How to turn it off E press 161 you will then hear three short tones Call Forward Busy Call Forward Busy redirects your calls to TalkMAIL when your phone is busy How to turn it on E press 124 you will then hear three short tones How to turn it off E press 1244 you will then hear three short tones Diversion indication If you have diverted your phone to the TalkMAIL service using Call Forward Immediate or Call Forward Busy the dial tone on your phone will change to a special continuous tone to remind y
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