Xen IPK II ANALOGUE TELEPHONE User Guide
Contents
1. External Paging Zones 703 Combined Internal External sk1 o Dial the paging zone number Internal Paging Zones 1 9 0 for All Zones or 01 64 00 for All Zones External Paging Zones 1 8 0 for All Zones Combined Internal External 1 8 0 for All Zones e Make announcement e Hang up Note For combined paging if the internal paging zone is busy or if there are no extensions in a paging group the page will be announced as an external page only Meet me Answer To join a Meet Me Internal Page e Lift the handset e Dial 763 if your extension is in the zone called OR Dial 764 and the zone number if your extension is not in the zone called e Converse with the originator of the page Call Pickup To answer a call ringing on another telephone e Lift the handset e Dial the Call Pickup service code Own Call Pickup Group amp Ring Group Directed Call Pickup Extension No Own Call Pickup Group 756 Other Call Pickup Group 769 Specified Call Pickup Group 768 Group No 1 9 or 01 64 e Converse Note If more than one call is incoming the system sets the priority for which call it will answer first Do Not Disturb Lift the handset Dial 747 Dial the DND option code 0 Cancel DND 1 Incoming Trunk Calls Blocked 2 Incoming Intercom Call Forwards and Transferred Trunk Calls Blocked 3 All Calls Blocked 4 Call Forwards Blocked Account Code Entry With an outside call in progress Press Hook2. NEC Xe Table of Contents General Information 000020 cece eee eee 3 Answering Calls cvs 3 Making CAMS e ii d RO Eae ark RE do a 4 Placing a Call on Hold Lseee 5 Transferring Gall uuu auci coeant deri hri rs di e dlc 5 rige M 5 Gall PAK oie oder o ic A 6 Tone Override carrrirca ni rar 6 b 197 cuz ica rra ara 6 Call Forwarding xicos A 7 PAGING 2 50 ec dA a de lea are 8 Call PIGKUD cinc die e e je e ide apa 8 Do Not Disturb issso ka RE 4EERRRERESAA RR PE RE 9 Account Code Entry iis i usl esas saa rara 9 Programming Station Speed Dial 9 RCO A A eee mma 10 General Information The following should be considered when reviewing this User Guide e Access to many features is based on system assignments Some access codes may vary from those stated in this user guide and not all features may be available from your telephone e The FLASH or RECALL key located on certain models of Analogue Telephones can be used in place of the Hookswitch Answering Calls Ringing Calls e Lift the handset e Converse Note 1 Distinctive ringing tones are provided for internal and outside calls Note 2 When Delayed Ringing feature is assigned incoming calls will first ring at a primary station If the call is unanswered after a preprogrammed time interval calls will also ring at the assigned secondary station Off Hook Signalling With a call in progress e Recei
3. e single digit access code is not available Note 1 You hear Ring Busy Tone The called extension hears Call Alert Notification Note 2 By default your extension will send off hook signals automatically To answer tone override e Receive Tone Override e Hang up the handset e Answer the incoming call and talk with the party Voice Over Originate When calling a busy telephone e Dial 6 OR Dial 690 if the single digit access code is not available e Announce message after the alert tone ends Answer With a call in progress e Receive Voice Over announcement Replace handset first call is terminated Lift the handset when phone rings Converse with Voice Over originator Oo Call Forwarding Call Forward Immediate Set e Lift the handset e Dial 741 e Dial 1 Set e Dial the destination extension or off premise number e Hang up Cancel e Lift the handset e Dial 741 e Dial 0 Cancel e Hang up Note While set Call Forward All overrides Call Forward Busy No Answer setting Call Forward Busy No Answer Set e Lift the handset e Dial 744 e Dial 1 Set e Dial the destination extension or off premise number e Hang up Cancel e Lift the handset e Dial 744 e Dial 0 Cancel e Hang up Note While set Call Forward All overrides Call Forward Busy No Answer setting Paging To make a paging announcement e Lift the handset e Dial the paging service code Internal Paging Zones 701
4. et gt Lift handset Converse Dial 701 0 9 or 00 64 Page Dial 0 or 00 for All Internal Paging Page External Paging Dial 703 0 or 1 8 Page Dial O for All External Paging Page Call Pickup Own Pickup Group and Ring Group Dial Own Pickup Group Dial 756 Other Pickup Group Dial 769 Specified Pickup Group Dial 768 1 9 or 01 64 Call Pickup Direct Dial Dial Station Number Call Forward Set For Forward All Dial 741 Dial 1 Dial Destination For Busy No Answer Dial 744 Dial 1 Dial Destination Cancel For Forward All Dial 741 gt Dial 0 For Busy No Answer Dial 744 gt Dial 0 Programming Speed Dial Dial 755 Dial 0 9 Dial Trunk Access Code gt Dial telephone number 11 The material contained herein is subject to change without prior notice at the sole discretion of NEC Business Solutions Ltd Copyright 2006 NEC Business Solutions Ltd Version 1 0 Document No NEC 9771 DPA J uly 2006
5. nal or outside call or access a feature i e Call Pickup Press Hookswitch again to return to the original party and place the second party on hold sferring Calls With a call in progress e Press Hookswitch e Dial station number 6 Announce call optional e Replace handset Note 1 Ifthe called station is busy replacing handset will initiate a camp on An unanswered camp on or ring transferred call will recall to your telephone after a preprogrammed time interval Note 2 To return to the original party press Hookswitch twice Note 3 To transfer a call directly to a personal voice mailbox dial 8 after dialling the station number Conference With a call in progress Press Hookswitch Dial 1 Dial the party you want to add and wait until they answer Press Hookswitch and repeat the third step to add more parties OR Press Hookswitch twice to set up the conference Call Park To park a call e Press Hookswitch e Dial 46 and the Park orbit 01 64 Note If you hear busy tone the orbit is busy To try another orbit press the Hookswitch twice and repeat the second step o Use Paging to announce the call o Replace handset Note 1 If not picked up the call will recall to you Note 2 You can Park Intercom or Trunk calls To pick up a parked call e Lift the handset e Dial x6 and the Park orbit 01 64 Tone Override e To send Off hook signals when calling a busy telephone e Dial OR Dial 709 if th
6. ode e Lift the handset e Dial 658 Note 1 Afast busy tone is heard Note 2 To set Pre Rest Mode while on a call press the Hookflash and then dial 658 Press the Hookflash again to return to the outside party Rest Mode will begin once the call is completed e Hang up To cancel the manual Rest Mode e Lift the handset Note A fast busy tone is heard e Dial 659 o Hang up 10 Quick Reference Guide OUTSIDE CALLING Outside Call Dial 0 Dial Telephone Number Last CO PBX Number Redial Dial 5 Speed Dial Station Speed Dialing Number 7 0 9 Group Speed Dialing Number 4 xxx System Speed Dialing Number 2 000 999 No Group buffers assigned at default Trunk Queue Receive Trunk Busy Indication gt Dial INTERNAL CALLING Station Call Dial Station Number Tone Override Reach Busy Station gt Dial sk Voice Over Originate Reach Busy Station gt Dial 6 Quick Transfer to Voice Mail Dial Station Number gt Dial 8 WITH A CALL IN PROGRESS Hold Transfer Hookswitch Hookswitch Dial Station Number Quick Transfer to Voice Mail Hookswitch gt Dial Station Number gt Dial 8 Conference Hookswitch gt Dial 1 Place 2nd Call Hookswitch twice Call Park System Voice Over Answer FROM THE INTERCOM Internal Paging SET Hookswitch gt Dial 6 Dial 01 64 RETRIEVE Dial k6 gt Dial 01 64 Receive Voice Over Replace hands
7. switch Dial Account Code Entry service code Dial Account Code 16 digits maximum Press Hookswitch to return to held call Programming Station Speed Dial To store a Station Speed Dial number Lift the handset Dial 755 Dial the Station Speed Dial buffer number to be programmed 0 9 Note 0 Station Speed Dial buffer 10 Dial the Trunk Access Code e g 0 if required Dial telephone number you want to store up to 24 digits Note Valid entries are 0 9 and sk Hang up ACD Multiple Agent Log In To Log In e Lift the handset e Dial the AIC Log In service code not assigned at default o Dial the log in code up to 20 digits optional e Dial the first Agent Identity Code AIC up to four digits Note X You will hear a confirmation tone when immediately logging in with additional AlCs e For second agent log Dial the second Agent Identity Code AIC up to four digits Note You will hear a confirmation tone e For third agent log Dial the third Agent Identity Code AIC up to four digits Note You will hear a confirmation tone Note Follow Steps 1 4 to log in with additional AICs up to three at any time To Log Out e Lift the handset e Dial the AIC Log Out service code not assigned at default Note All AIC are logged out To log out of an ACD group without using AIC e Lift the handset e Dial the ACD Log Out service code 655 default Off Duty Mode Rest Mode To set the manual Rest M
8. ve Off Hook Signalling e Replace handset to disconnect the current call e Lift the handset to converse with new call Making Calls Internal Calls e Lift the handset e Dial station number or 9 for the attendant or reception Note 1 When calling a multiline telephone dialling 1 after the station number will change ringing to voice or voice to ringing Note 2 To directly access a personal voice mailbox dial 8 after dialling the station number Outside Calls e Lift the handset e Dial trunk access code i e 0 e Dial telephone number e Converse Last CO PBX Number Redial e Lift the handset e Dial 5 e Converse Speed Dial Station Group System e Lift the handset e Dial Speed Dial code Station Speed Dial 7 Group Speed Dial 4 System Speed Dial 2 e Dial Speed Dial Memory location Station Speed Dial 0 9 Group Speed Dial XXX none at default System Speed Dial 000 999 e Converse Trunk Queuing Upon receiving busy tone when all outside lines are busy e Dial e Replace handset Note When an outside line is available your telephone will ring lift handset and place call no need to dial Trunk Access code Plac ing a Call on Hold Exclusive Hold With a call in progress e Note 1 Note 2 Tran Press Hookswitch Replacing the handset when a call is on hold will cause the held call to immediately ring your station Once a call is placed on hold the telephone can be used to place another inter
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