Third Party Provision of Data User Guide
Contents
1. Consent To Electricity Third Party Downloads Verifiable Consent to Electricity Data form Completes form and sends to e Discrepancy Notification Customer to sign Western Power Verify customer details and association with NMIs Notify Third Party of Discrepancies Are Details Accurate KOG Save Renewal Form pdf gt into DM and record number in Access record Renew access to third gt party for agreed amount gt of time Notification emails sent to Third Party and customer Cancellation of consent As access to energy data is driven by a customer s verifiable consent the customer has the capability to cancel a third party participant accessing energy data For cancellation to take place a Cancellation of Consent to Access Energy Data Form must be completed and provided to Western Power In the event that not all details are provided or accurate you will receive a rejection notification and details on what attributes on the form are required Once a cancellation form is actioned this will prevent all provision of energy data and standing data services for that NMI to the nominated third party participant Cancellation forms can be found at the following link http westernpower com au documents business cancellation_of_consent_to_access energy _dat a pdf Cancellation notification A2. Third Party Provision of Data User Guide S s awm 5 westernpower 15 03 2012 Copyright of Western Power Any use of this material except in accordance with a written agreement with Western Power is prohibited Table of contents Registration Registration process flow Verifiable consent Customer consent process flow Renew verifiable consent process flow Cancellation of consent Cancellation of consent via change of customer Customer cancellation process flow Customer cancellation change of customer process flow Metering services Prices Web portal Standing data details What is standing data Viewing standing data Standing data NMI selection Input fields Standing data timings Standing data file format Meter data history Meter history request Meter data history timings View messages How to download and view messages 11 11 11 19 19 20 20 22 22 23 23 25 26 26 How to delete messages Data availability Meter data file format Third party web portal support Summary communications overview Notifications Rejections Cancellations No data being received Timings Summary 2 28 28 30 31 31 31 31 32 33 33 Introduction Purpose The Third Party Provision of Data document describes the process of the provision of data services to third party participants in alignment with Metering Code 2012 Clause 5 17A This document will d
3. advised through the rejection process for the customers Retailer to submit a Customer Details Notification to Western Power so the customer details can be updated and consent to metering data can proceed Access period It is important to indicate the period of time that the customer allows a third party participant to access the relating customer s energy data as the third party participant will only have access for this nominated period Access start date The access start date is from when the third party participant will state when verifiable consent will begin Dependant on the access period stated will determine when the consent will expire and remove access to request data for this NMI The third party will have access to request historical data from the web portal as long as the customer on the verifiable consent is associated with the metering point for that time Frequency The Verifiable Consent form also describes the third party participants preferred frequency of delivery for energy data As published to retailer For meters where verifiable consent is given a third party participant will receive energy data as it is published to the customers Retailer via the view messages screen of the web portal This can include scheduled readings off cycle readings or Western Power operational requirements Monthly On the nominated day of each month for meters where verifiable consent is given a file containing the previous month s
4. 87 or through the website https nsectest online nbu do restricted Home Regards The third party user can then proceed to home page of web portal and select login Login Enter user name and new password and select Log In User ID DGBTL1 Password Enter new password and select change password Change Password Your password has expired or been reset Please enter a new password new password sseeese confirm seesess password Change Password Reset The third party will now have access to the Metering Gateway to access meter standing and energy data by clicking the gateway link Services Welcome The following online services are available Metering Service Centre Retailer Gateway sat a e PERE mi e TE Sa a iaa A f k E ee et ps Gateway to retailer services provided by Western Power Metering Services ol 16 To begin accessing data the third party will be required to enter their new user name and password a a lt s54 westernpower metering service centre Home Standing Meter View Data History Messages log in User ID Password Third party user will receive an email notification of the change of password An example of email is below Dear Third Party User You have changed the password for User ID DGBTL1 Name Third Party User Company Email Address Third Party com au Contact Phone Number Your new password is active immediately If you have any difficulties then
5. all the standing data and meter history responses in a list format View messages will include an acknowledge button alongside each un acknowledged message Clicking on this will archive either standing or meter data for the file to be deleted Important All files should be archived downloaded and deleted once used Western Power will remove delete files in the archive directory where the third party view messages directory is affecting web portal performance How to download and view messages 1 Log into the Metering Service Centre if necessary 2 Click on the View Messages navigation tab s24 westernpower Mete View Messages market transaction list Participant finaluat Directory archive File NEMi2 S00 777 25 Third Party Meter Data History a n a A Q File NEM12 800 5mmmmmEE i3 Third Party Meter Data History n a Q File NEM12 SOO Mizz i3 Third Party Meter Data History 500 z n a Q Q File NEM13 800 Sm gt 27 Third Party Meter Data History 0 z n a Q File NEM13 S00 mm i3 Third Party Meter Data History 800 z n a S Q File NEM13 SOOM O i Third Party Meter Data History 800 mim n a Q File NEM12 SOO MMMM i3 Third Party Meter Data History 800 aa n a YQ File NEM12 S00 m 12 Third Party Meter Data History o n a Q File NEM12 800 mmm i gt Third Party Meter Data History c n a 4 File NEM12 800 iim is Third Party Meter Data History 800m n a S File NEM12 S00 m
6. automatically expire after it has been idle for UserID 60 minutes In the event of such a time out you will be asked to login again Password gt Registration Log In Want to sign up Click here to register Log In Contact Us You can contact us regarding any queries you may have with the Networks Online Portal The user should select the Password Reset option Password Reset Password Reset To obtain a new password enter your user ID below User ID Send Request For New Password Should you have any queries please feel free to contact us on 13 10 87 Following the prompis the user will enter user id and select Send Request for New Password button The user will then receive confirmation of successful password change on the following screen Password Reset Your request for resetting your password has been received You will shortly recerve an email containing the new password And will receive email notification of new password An example of the email is below Dear User Name Your password has been reset for the Western Power Online Portal Your details are as follows User ID DGBTL1 Password thfvhh Name User Name 15 Company Email Address thirdParty com au Contact Phone Number Your new password is active immediately When you log in you will be asked to reset your password to something of your own choice If you have any difficulties then please contact us on 13 10
7. centre third party Logged in as Drew Daily Demand meter history request Site Information NMI 2800 ME Site Address U A Si RO mmm A 5230 Date From A May R 2012 m Pate To E v May paa m 6 Click the calendar icon ifi next to the date from field and choose the starting date for the meter data you are requesting 7 Click the calendar icon fifi next to the date to field and choose the ending date for the meter data you are requesting Please note that the to date will provide data to the start of that selected date at 00 00 For example the 1 January 2013 to 31 January 2013 will provide data from the 1January 2013 to the full day of the 30 January 2013 8 Click on the Submit Request button 9 Amessage will be displayed confirming that the request has been submitted 24 lt 54 westernpower metering service centre third party St Data Logged in as Drew Daily Demand Logout meter history request submitted Your Meter History Request has been submitted successfully NMI Information For NMI 800 TEEME Site Address UA M RO Mum 0 6230 Data Date Range 01 05 2012 01 05 2013 The requested data will be sent to you shortly via your nominated method of communication Please note that in some circumstances manual intervention is required to gather the data therefore please allow up to the number of days specified in the following table Total number of Meter History Requests
8. data will be provided via the view messages screen of the web portal Please note that this will be provided from the next month from consent due to the 1 year of data provided from a successful consent Web portal manual requests Third party participants where verifiable consent is given will manually request data from the web portal and receive data via the view messages screen by approximately 11 00 om that business day Renew access Third party participants will be required to renew verifiable consent if required to continue receiving data after the expiry date The renewal consent can be made by submitting a new consent form and checking the renewal box adjacent to the access start date The expiration of consent forms is a systemic process where if a renewal form is not submitted energy data and standing data provision services will cease for the related NMI It is the responsibility of the third party participant to track and maintain expiry on consent forms Notification email will be provided upon successful renewal of a verifiable consent form Renewals must be provided at least 5 days prior to expiry date Meter details NMI and meter details must be accurate to ensure that verifiable consent is related to the correct point of supply Western Power will accept either NMI or Meter Number details or both if available Consent Signatures and names must be provided of the customer associated to the metering point Failure to
9. metering point To provide verifiable consent a Verifiable Consent Access to Energy form must be completed and provided to Western Power In the event that not all details are provided or accurate you will receive a rejection notification and details on what attributes on the form are required to be applied or amended for the consent process to proceed With each successful verifiable consent form standing data and 2 years worth of historical metering data or for the period that metering point relates to the customer will be sent for that National Meter Identifier NMI to the nominated delivery email or web portal Descriptions and details of the consent form are provided in sections below Customer details Customer details provided on the consent form must match Western Power s database Any discrepancies will result in a rejection of the consent Meter data will only be provided for the period the customer stated in the consent form was associated with the metering point In the event the third party participant and the customer indicate a discrepancy between Western Powers databases for the period that the customer was associated with the metering point evidence such as an email is required from the customers Retailer stating the period of which the customer was associated with the metering point where access will be given accordingly However if no customer details are present within the metering database the third party will be
10. provide required details will result in a rejection notification to the third party participant Registration forms can be found at http westernpower com au documents business verifiable_consent_to_access energy _data pdf Once completed forms should be sent to metering thirdpartydata westernpower com au Please note Once consent notification is received approximately one hour is required before a request can be made from the metering web portal Disclaimer By submitting registration you agree to all fees and charges related to the provision of data for third party participants Consent notification Notification emails will be sent to the nominated customer email address and registered third party participant provided on the Third Party Registration form This notification will provide the expiry date of the verifiable consent This notification will also be provided on the renewal of verifiable consent Example of consent notification below Dear Sir Madam This e mail is to confirm your application for access to metering data for NMI 800 has been accepted for a period of twelve months Your application number is 220008 Please note access to metering data for this NMI will expire upon the date of 22 05 2014 if a new customer consent form is not submitted at a minimum of five business days prior to the expiry date Please note access to the metering data for this NMI will expire prior to the anniversary date if a t
11. should be 11 numbers in this field westernpower metering service centre third party Standing Data Logged in as Drew Daily Demand standing data nmi selection NMI Selection NMI Guidelines Tip 1 6 The standing data detail for the NMI will appear 19 lt s58 westernpower metering service centre third party Standing Logged in as Drew Daily Demand Logout standing data details NMI Overview NMI and Checksum 500 NMI Class Code gt 5 7KW gt 50MWh pa Substation WBSN Busselton NMI Status Code A Active DLF Code QRT4 QRT4 Voltage LV Low Voltage Site Location Address U A CE RO Jurisdiction WA Western Australia C 8 6250 Distance to Substation 02 km Meter Standing Data Next Scheduled Read Date Read Frequency Meter Status Network Tariff 0214 COMMS3 Type 3 Meter Installation with Communications Not available Monthly C Current TOUL Time of Use Energy Large ack Print Request Action 4 Standing data NMI selection The standing data NMI selection page allows a third party participant to enter a NMI in order to view the standing data This will then take the retailer to the standing data detail page The page consists of several elements tiles e Main menu e Input details e Guidelines Input fields The following input fields are supported Tile Field Type Description Function NMI Selection NMI inc checksum
12. Integer 11 ya maa E Output fields Output fields display to the third party participant the main information about the NMI If the retailer requires more information then the export file button should be selected to download the csv file to view in Excel The following read only data items are be supported 20 Denotes the unique identifier of the customer NMI and checksum Integer 11 Denotes whether the exit Niiilelaeecode Tei point is contestable and the customer tranche to which it belongs NMI d Text code amp Denotes the status of the NMI AURO ja a NMI EIEN Votare Text code amp Denotes if high voltage or low g description voltage S bstation Text code amp Denotes the name of the a nearest zone substation Text code amp Denotes the calculated DLF Distribution loss factor ba ari for this location Formatted Text 3 lines 80 Denotes the address of the Site location address chars NMI Ted i what state the NMI Jurisdiction is in i e WA Distance from sub station code Denotes how far the NMI is umber from the nearest sub station Alphanumeric 12 reli identifies a meter or a given NMI Meter install code sen ask j Denotes the type of meter the Denotes the type of meter of meter Meter netechediedread dae Dae Indicates the scheduled next standing read date for the meter data Indicates how often the meter Read frequency Integer is read code amp Denotes the status of the Meter status ae descr
13. ached below Double click the SDN text icon to open a SDN_8001023149 1 txt 22 Meter data history Meter history request A meter history request is raised by a third party participant who requires historical electricity consumption data for a meter through the Metering Service Centre web portal for a given NMI To request meter history the third party participant must have verifiable customer consent for the data request time period that the customer occupied the premise The details are not displayed immediately but provided to the web portal at approximately 11 00pm on the business day requested However 2 years of historical meter data will also be delivered by the method nominated during the third party participant s registration consent process by 11 00pm on the business day consent is processed The reading file format will be based on whether the meter is in a basic format for example a NEM13 file accumulation readings or interval data related file format NEM12 like file If the requested data can t be provided or the data doesn t exactly correlate to the request a message will be displayed to explain the situation Remember You can also access all of the Metering Service Centre functions from the standing data details page To start e Ensure that verifiable customer consent has been obtained and not expired e Ensure that Internet access is available e Ensure that a User ID has been obtained If a User ID has not b
14. al of Consent to Energy Data form to both customer where customer email supplied and registered third party where email will display expiry date of consent e Customer or third party cancellation to the customer where email address supplied Rejections Rejections will be sent to the nominated customer email address provided on the third party registration form or via email from metering thirdpartydata westernpower com au with a rejection reason Rejections will be sent to the registered third party and the customer if the customer email address is provided The following list represents when rejections will be sent e Mismatch customer or business name e No NMI details e llegible or missing criteria provided on the registration and consent forms e No customer name or signature on energy data consent forms e Change or customer name e g via Customer Details Notification update via Retailer Cancellations Cancellations will be sent to the nominated customer email address provided on the third party registration form or via email from metering thirdpartydata westernpower com au Cancellations will be sent to registered third party and the customer if the customer email address is correct The following list represents when rejections will be sent e Direct request from the customer to Western Power 31 No data being received No data may be received for a NMI for the following reasons e Customer verifiable consent has expir
15. d below Double click the Microsoft Excel icon to open a Microsoft Excel Worksheet 29 Third party web portal support Third party users on the web portal can select the Contact Us link to address technical or support issues for the web portal The form will be automatically populated once the user has logged in seh westernpower Western Power Online Portal Login Contact Us Register De register Password Reset Contact Us If you are a registered user of this site this form will be populated automatically with your personal details after you log on Request Enquiry E Register as a User 2 De Register as a User Title First name Surname Email Phone Company Online lt None gt Service i Comment nest 30 Summary communications overview Notifications Notifications will be sent to the nominated customer email address provided on the third party registration form The following list represents when notification will be sent e Successful registration of third party participant e Successful registration web portal user name and password e Request to change web portal password e Successful change of web portal password e Successful entry of Verifiable Consent to Energy Data Form to both customer where customer email supplied and registered third party where email will display expiry date It is the responsibility of the third party to maintain when consents will expire e Renew
16. dam This e mail is to confirm successful creation of a new user Your user id is DGBTL1 Your password is slOTmQ77 This will need to be changed on your first login via the metering portal If you have any further queries please contact Western Power Metering Branch at metering thirdpartydata westernpower com au Kind Regards The Metering Team Western Power Access to Web Portal The web portal can also be accessed via this link and by selecting the prompt Continue to this website httos services westernpower com au online nbu do restricted Home There is a problem with this website s security certificate The security certificate presented by this website was not issued by a trusted certificate authority The security certificate presented by this website was issued for a diferent website s address security certificate problems may Indicate an attempt to fool you or intercept any data you send to the server We recommend that you close this webpage and do not continue to this website Click here to clase this webpage Continue to this website not dae More information Once a third party has been provided with a username and password the Log In page can be accessed where the third party user will be prompted to enter in the details 14 2 WAS j p gm m F a D ett esternpower este Power Online Porta Le Login Contact Us Register De register Password Reset For security reasons your session will
17. ed and no renewal form has been submitted e Customer change via retailer customer details notification update e Customer was not the customer of the premise for the dates specified in the data request e Request period is not in alignment with meter reading schedule and readings are not available 32 Timings Summary All web portal timings are consistent with the current standard provided to market participant retailers and generators Processing forms All forms for registration verifiable data consent cancellations and general enquires will be made as soon as practicable Western Power will endeavour to process forms within 5 business days and no later than 10 business days once received Renewal consent forms must be provided by third party to Western Power 5 days prior to expiry date at the latest Renewal forms are a resend of previous consent form with renewal check box marked as long as the customer is the same at the Metering point and can be submitted months prior to expiration Standing Data Standing data will be available for request approximately one hour from receiving notification of a successful verifiable consent form Standing data will be provided in view messages after 11 00 pm that business day Each time standing data is updated in the Western Power s metering database a standing data file will be sent to the relating third party for that NMI to the view messages page on the Metering Portal at 11 00 pm that busi
18. een obtained select the Click here to register link on the Log In page To apply for a User Account email Western Power by clicking on the Contact Us link on the Log In page e Ensure that a NMI has been obtained that relates to the meter history to be retrieved If the NMI has not been obtained refer to meter history Log into the Metering Service Centre 1 Click on the meter history navigation tab The meter history NMI selection page will appear st westernpower metering service centre third party Logged in as Drew Daily Demand meter history nmi selection NMI Selection nmr oo Guidelines Tip 1 It is mandatory to enter a NMI and checksum All NMI s comprise of 10 digits plus the checksum The NMI and checksum should be entered as one continuous number i e 80010099999 2 Click into the NMI field and type in the NMI and NMI Checksum A total of 11 digits 23 Please note If you do not apply check sum or the correct NMI that the third party has consent for you will see an error message appear example below meter history nmi selection The data you have entered contains one or more errors The fields in error have been highlighted Additional information may be found by placing your mouse cursor over a highlighted field 3 Click on the Next 3 button to the right 4 The meter history request page will be displayed with the NMI and site address already populated sft westernpower metering service
19. el third party access gt Notification of cancellation sent to customer and third party Customer cancellation change of customer process flow Cancellation of Access to Metering Data via Customer Details Notice Creates CDN Customer Moves Customer Details Note To inform WP out of premises customer has moved out Retailer CDN Verify customer has given third party access to metering data Third Party Access to metering data Cancel Access to Customer Metering Data Notification of cancellation sent to customer and third party 11 Metering services All registration and consent forms will be processed by Western Power within the Energy Data Access Authorisation System which based on the criteria provided on the forms will validate customer details provide data per frequency and ensure expiration dates are adhered to All registration consent and any other enquiries can be sent to the following email address metering thirdpartydata westernpower com au Prices The pricing model will consist of the following Registration 9 85 as a one off fee which will provide access to the Metering Service Centre Web portal Verifiable consent 12 50 per consent per NMI This fee will allow the third party participant to unlimited access to energy and standing data for the approved period of the consent with the maximum being 12
20. escribe e How to register as a third party participant e How to submit for provision of data services e How to submit for standing data e How to use and request data from the Western Power web portal e Timings e Fees charges e Support Registration To access energy data as a third party participant you must first register your third party business to allow access to both standing and metering data with Western Power The registration form must be completed before authorisation is granted In the event not all details are provided you will receive a rejection notification and details on what attributes on the form are required Registration provides the Third Party a preference for the provision of standing data and meter data to be delivered via email or to the web portal Both options cannot be selected Email Notification email address will be delivery point for third party notifications and also the provision of standing data metering data if specified Web portal access On completion of successful registration you will receive an email notification containing your user name and password to gain access to the Metering Service Centre web portal where standing data and energy data can be requested and received Disclaimer By submitting registration you agree to all fees and charges related to the provision of data for Third party participants The registration form can be found at http www westernpower com au doc
21. g History Historical Consumption Data Web portal overview Western Power has provided a web portal for third parties to support their process relating to customer interaction as per Metering Code 2012 Clause 5 17A The portal is located on Western Powers website The web portal is a web enabled application meaning that there is no additional software required except a web browser for a third party to use the web portal Log in page For a third party participant to submit requests via the web portal the third party must submit a registration form to obtain a username and password from Western Power The process for access as follows e Third party will apply for registration e User name and password sent to third party participant as a result of successful registration e Third party participant will log onto web portal and change password e Second notification will be sent to third party participant with new password e Third participant will login to web portal and will be prompted to enter own selected password e Notification will be sent to indicate successful change of password e Third party participant will have access to metering gateway 13 Email notification containing password The third party will be provided with a notification containing a user name and password from metering thirdpartydata westernpower com au as well as a hyperlink to the Metering Portal An example of email notification is below Dear Sir Ma
22. he customer associated with the NMI changes b the customer withdraws consent for third party access If you have any further queries please contact Western Power Metering Branch at metering thirdpartydata westernpower com au Kind Regards The Metering Team Western Power Customer consent process flow lt Process For Third Party to Gain Verifiable Consent to Meter Data gt Third Party Customer agrees to give access to third party Downloads Consent to electricity data form Discrepancy Notification Completes form from WP website and sends to Customer to sign Receive notification and access to historical data A Customer y Sign Consent To Electricity Data form Western y Verify customer details and association with NMIs Notify Third Party of Discrepancies Are Details Yes Accurate Renew verifiable consent process flow Save Access Form pdf into DM and record number against Access record Give access to third party for agreed amount of time Notification email and access to up to 2 years of historical data given to Third Party Notification notice sent to customer lt Process For Third Party to Renew Verifiable Consent to Meter Data gt Customer Customer agrees to renew access to third party Signs renewal of Data form
23. imm 2 Third Party Meter Data Histdy Eee n a S 2 File NEM12 800 Rms 12 Third Party Meter Data History E n a Q File NEM12 SOOM i3 Third Party Meter Data History 800 z n a A Q File NEM12 SOOM i3 Third Party Meter Data History O n a Q File SDN SOO Mmmm i Third Party Standing Data 500 mn n a sy File SDN 800 a Ext Third Party Standing Data aa n a Q File SDN 800 St Third Party Standing Data 0 n a Q File SDN SOO MEME Ext Third Party Standing Data on se n a sy Networks Customer Services 13 10 87 nP 3 4 A dialog box will appear asking whether to save or open the file as a CSV file to your computer In the actions column click on the magnifying glass 4 icon This will download the message 26 File Download cp Some files can harm your computer If the file information below a looks suspicious or you do not fully trust the source do not open or save this file File name 1089_ 14425921 25181 1 xmlceyv File type Microsoft Excel Comma Separated Values File From napplest Would vou like to open the file or save it to your computer Open Cancel More Info M Always ask before opening thie type of file Click on the save the file Savein fA Desktop My Computer iste My Network Places Ps Escport cs v auian File name S001 000400 1089 1442592123101 amlosy Save as type Microsoft Excel Comma Separated Values File Cancel EA i butt
24. iption meter N Text code amp Denotes what tariff is used to etwork tariff Hana calculate network charges Denotes the unique identifier Request ID Integer of the request assigned by MBS Sev iee The type of service order e orders Service order type Text YP 9 special read Submitted Date Date the service order was submitted 21 Other controls The following additional controls are be supported Description Function Provides the retailer with a CSV extract of Export File Bion all the standing data details This will be displayed in the retailers default CSV file NMI Details viewer which is usually Microsoft Excel Back Returns the retailer to the previous page Print Button Offers the retailer the option to print the content of the page Standing data timings The following timings are averages expected for responses for a standing data request e Standing data will be available to be requested from web portal approximately an hour from receiving notification of a successful verifiable consent form e Each time standing data is updated in the Western Power s metering database a standing data file will be sent to the relating third party for that NMI to the view messages page on the web portal at 11 00 pm that business day e All web portal timings are consistent with the current standard provided to market participant retailers and generators Standing data file format Standing data file format is att
25. l 5 Click on the Data availability Data availability is based on warehoused data on the below methods of data collection Data is not read or available in real time and based on delivery of data to Retailer and Generator market participants Schedule Read Related to the billing cycle and defined by both Western Power and Retailer pending basic logistical location for most effective collection or remotely read interval data Off Cycle Generally driven by customers Retailer Operational Operational requirements of Western Power generally related to remotely read interval meters As each meter schedule is defined by a route id the route id is a part of the standing data and can be defined at the following link to cross reference with the meter reading schedule http www westernpower com au retailersgenerators meteringReadingSchedule html Meter data file format Meter data will be provided in a NEM like file The file will have no xml headers and will not include all records of the NEM file Basic meter data will be provided in NEM13 format like file 100 record 250 record 900 record An example of meter data file format is attached below Double click the Microsoft Excel icon to open 28 z Microsoft Excel Worksheet Interval Data will be provided in NEM12 format like file 100 record 200 record 300 record 400 record 900 record An example of an interval data file format is attache
26. months Available consent periods e 6 months e 12 month e One off data request This will still incur a 12 50 fee Once the verifiable consent has expired a fee 12 50 is incurred to continue once a renewal consent form is submitted All fees will be charged monthly based on submissions of registration and verifiable consent forms per NMI Western Power will send each third party participant an invoice for the fee s incurred Invoices will be sent once amount reaches 150 However pending invoices will sent by end of a financial year or where amounts are outstanding greater than a 12 month period 12 Web portal The web portal functional specification describes the operation of the web portal provided by Western Power Although commonly referred to in use as the Metering Service Centre this document will continue to refer to it as the web portal in accordance with the Customer Transfer Code and Metering Code Communication Rules The web portal is provided to enable a cost effective means for code participants and third parties to transact with Western Power It is intended that the smaller market participants will use the web portal Commencement This document comes into operation in accordance with the Electricity Industry Metering Code 2012 5 17A Overview Terminology Throughout this section the following terminology will be used Web Portal Term Build Pack Term Standing Data NMI Standing Data Meterin
27. ness day The average time for a standing request made direct from the web portal is 10 seconds dependant on system performance Meter Data Within an hour of receiving notification of successful verifiable consent you can submit a meter data history request from the web portal 2 years of historical meter data will be automatically sent to the view messages web portal page of the third party at 11 pm on the business day consent is processed NEM file will be delivered at approximately 11 pm on the business day of submission of a meter data history portal request All web portal timings are consistent with the current standard provided to Market Participant Retailers and Generators 33 Enquiries All enquiries can be made to the following email address mailto metering thirdpartydata westernpower com au Please note that all enquiries that relate to the quality of meter data and or standing data require be directed to the customers Retailer Contacts All available information in relation to the provision of data to third parties is available on the Western Power website at http www westernpower com au business Access to _metering_data_by_third_parties html Registration Verifiable Consent Forms Cancellations and General Enquiries can be sent to metering thirdpartydata westernpower com au For Web Portal enquiries and or technical support please use the Contact Us web link or email metering systems support westernpower com a
28. notification email will be sent to the nominated customer email address and registered third party participant provided on the Third Party Registration form which will indicate the cancellation of the verifiable consent form An example of notification email is below Dear Sir Madam This e mail is to confirm your application for third party name to have access to your metering data for NMI 800 has been successfully cancelled If you have any further queries please contact Western Power Metering Branch at metering thirdpartydata westernpower com au Kind Regards The Metering Team Western Power 10 Cancellation of consent via change of customer In the event a change of customer occurs unless a new Verifiable Consent to Access to Energy Data form is submitted alongside the processing of customer details notification from the customers Retailer a cancellation will occur Customer cancellation process flow Cancellation of Access to Metering Data via Customer Form Customer Downloads Cancellation form from WP website completes form Customer Discrepancy Notification Signed Cancelation Form y Receive form and verify customer details and association with NMIs Western Power No Are details Notify Customer of Discrepancies correct Save Cancellation Form pdf into DM and gt record number in Access record Canc
29. on Navigate to the drive and folder you wish to save the file in and click the Open the saved file from the location specified in Step 7 using Microsoft Excel or an equivalent spread sheet program The file details will be displayed in a columnar format you may need to widen the columns to see all of the data How to delete messages 1 2 Log into the Metering Service Centre if necessary Click on the View Messages navigation tab s54 westernpower metering service centre third party application v tanding Logged in as a Logout i j i final i market transaction list Directory finaluat out archive Participant finaluat Directory Parent Directory File NEMI S00 zm i3 Third Party Meter Data History 0 zz n a A Qo File NEM12 800 mimmi 13 Third Party Meter Data History n a S Q File NEM12 800 5mmmmmEE ic Third Party Meter Data History 500 z n a Q File SDN S0O0MEEEEEE Ext Third Party Standing Data ar n a wy Q Networks Customer Services 13 10 87 2013 Western Power 2 3 Click on the archive link at the top of the message list to show archived messages 4 Inthe Actions column click on the red cross icon next to the message you wish to delete A dialog box will appear asking whether you are sure you wish to delete the message Microsoft Internet Explorer X 7 Are vou sure you want to delete mrdlal_meterdatamis_nmi8001000644 2778_13185303236959 xml E Cance
30. please contact us on 13 10 87 or through the website https nsectest online nbu do restricted Home Regards If the incorrect username and password are entered then an error page will appear The most common errors and their resolutions are summarised in the table below Web Portal Term Build Pack Term Retry and be aware that the username and password are case sensitive Username or password is Contact Metering Support to verify if or when the incorrect account is set up lf there is no account yet use the link register here to request an account for the Web Portal lf the Third party has tried 3 unsuccessful attempts the account will be locked If this is the case contact Metering Support to get the account unlocked Note the user will be required to provide a new password Account is locked 17 Welcome page After the third party has successfully logged on a Welcome Page is displayed which shows the links to the following functional areas e Standing data e Meter history e View messages Main Menu All the third party participant pages in the web portal follow a similar structure One aspect of this structure is the inclusion of a Main Menu which provides access to each of the key functional areas The following menu entries will be shown Menuitem sf kink To Meter history Meter history request pages Standing data Standing data request pages Area where result of requests can be View mes
31. sages i g reviewed or downloaded Time out If for some reason the web portal cannot connect with MBS the following time out message will appear Function Temporarily Unavailable This function is temporarily unavailable at the moment If the problem persists please contact Metering Systems Support by emailing metering systems support westernpower com au We apologise for any inconvenience 18 Standing data details What is standing data Standing data is a set of data relating to a site and its meters such as site location meter numbers and NMI status code This data is updated less regularly than meter readings and customer consumption data hence the term standing Standing data does not include meter readings or customer consumption data The standing data request page allows a third party to view standing data details for a NMI To start Ensure that internet access is available Ensure that a User ID has been obtained If a User ID has not been obtained select the click here to register link on the Log In page A user account can be obtained by emailing Western Power click on the Contact Us link on the same Log In page Viewing standing data 1 Log into the Metering Service Centre web portal as shown previously 2 Click on the standing data navigation tab at the top of the page 3 The standing data NMI selection page is then displayed 4 Click into the NMI field and type in the NMI and NMI Checksum There
32. submitted by the retailer Request received by 3 00pm on a business day Request received after 3 00pm on a business day to the network operator on the business day 7 ae Lge 5 Data must be provided as soon as possible but by no later than 5 00pm on the business day which is the specified number of business day s after the business day on which the Meter History Request is submitted lUp to 5 2 3 l6 to 10 la 5 11 to 20 5 6 10 If you wish to print a copy of the confirmation page for your records click on the Print button 11 Once the request has been fulfilled you can view the data by following the steps listed under How to download and view messages Note The meter history request is known as a Provide Meter Data request in the other build pack documents Meter data history timings e Within an hour of receiving notification of successful verifiable consent you can submit a meter data history request via the web portal e 2 years of historical meter data will automatically be sent to the view messages web portal page of the third party at approximately 11 00 pm that business day e Via portal request a NEM file will be delivered at approximately 11 00 pm on the business day of submission e All web portal timings are consistent with the current standard provided to market participant retailers and generators 25 View messages The View Messages page allows the retailer to view
33. u This document has been written to support the Metering Code Changes under clause 5 17A 34
34. uments business registration_for_ third party access energ y_data pdf Once completed it should be sent to metering thirdpartydata westernpower com au Registration process flow Third Party Downloads Registration for Third Party Access to Electricity Data form Completes form and sends to Western Power 2 D D A AA Sign Consent To Electricity Data form Western Notify Third Party of y No gt Discrepancies me Enter details into system Verifies with customer Are Delai Save Registration Form Notification email sent that details are Yes pdf into DM and record 3 Accurate to Third Party accurate number against Third Party record Example of rejection email Dear Sir Madam This e mail is to confirm application 220002 requesting access to metering data for NMI SOO EEEE has been rejected The application was rejected due to the following reason Customer name mismatch If you have any further queries please contact Western Power Metering Branch at metering thirdpartydata westernpower com au Kind Regards Metering Team Western Power Verifiable consent For a third party participant to access energy data as per Metering Code 5 17a a and b verifiable consent from the customer must be obtained to access the energy data and only for the period that the customer was associated with the
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