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CUSTDATA USER GUIDE

1. lt PREVIOUS 05 04 04 Daily Traffic Logs and Traffic Profiles Included in the monthly report for Individual Services are the daily traffic log 5 minute traffic log and traffic profile charts These charts can assist you to identify peak periods during the billing cycle and provide a bandwidth profile of the traffic for your service Daily traffic logs are also displayed for Account and Multi Site level reports however 5 Minute Polling Log and Traffic profile options are only available at the Individual Service level Figure 13 Daily Traffic Log screen Account level Daily Traffic log for 6666666666 14008 12888 10800 25 2 J 16 23 Daily Traffic Summaries for GGGGGGGGGG 25 11713 to 24 12 13 05 REPORTS 05 04 05 Daily Traffic Totals The Daily Traffic Total table within the Monthly Usage Report provides day by day upload and download details for the Individual Service Account or Multi Site plan Figure 14 Daily Traffic Totals screen Account level Daily Traffic Totals DATE nba UPLOAD CALA H Are Average 4 Hr Ave 1 Hr Pesi E min Penki veume Ling Volume Line Ls ue in ia cr om in ne Pau tircepancy bl Choruparecy ikbpsi Chocu pita aaa Cr Lipp pagk Tce y kigal ar pres 221 WE D W oa ca rT ix rh mare me rt ta eT rs eal Wee F a Th 1 e g r af ri 143 Th il rs IE E IH W 15 os i75 os s72 g 1414 T ITTI P SB Tae a 100 P saa a ii P tia ap Tr aN zs i Piri bir jege 170 Lr Eis re Lt re HA Tma ait TH
2. GD Current Routing Request Historical Routing Requests E Contact Details For Telstra Allocated IP Blocks 07 01 02 IP addresses not allocated by Telstra 07 01 02 01 Non Telstra IPv4 subnets You will need to call the Telstra Business Technical Helpdesk refer to Section 11 for contact details if you are subnetting Class B or Class C IPv4 address ranges not assigned to you by Telstra If you re not sure who your IP Address registrar is you can check by using the Whois lookup service at www apnic com Please note that the minimum subnet advertisement that can be propagated between ISPs is a 24 subnet Class C If you intend to assign a smaller subnet than this 25 to 32 from your non Telstra allocated IP address range to any of your Broadband services you will need to call the Technical Helodesk refer to Section 11 for contact details to establish a 24 summary route before you request routing changes through CustData 07 01 02 02 Non Telstra IPv6 subnets The longest IPv6 prefix length advertisement which can be propagated between ISPs is a 48 subnet The 48 prefix route must be originated from the customer AS The longest prefix length that Telstra will accept for a route advertised to it using BGP is 48 Telstra Internet Direct customers may use address blocks of prefix length up to 56 for prefix delegation on their ADSL Services 07 MANAGING YOUR ROUTING 07 02 CHANGING ROUTING TO YOUR SERVICE 07 02 01 To change r
3. 1 Login to CustData 2 Click on Account Management quick link provided on the home page 3 Click on the Update Contact Details tab 4 Click the Edit button next to the Operations line You ll then be able to enter and save contact details for your Operations Contact 06 ACCESS CONTROL LISTS Figure 21 Manage Account screen MANAGE ACCOUNT Contact Us Logout ACCOUNT 666 666 6666 ASC 12 Prt Lid ACCOUNT SUMMARY UPDATE CONTACT DETAILS CHANGE PASSWORD MESSAGE SERVICE Type Name Lecaten Phone Number Morie Wember Creal Address Secontary Emal Address Cot barg rony ACT pe bogs GQ ate com ca WwiteradassreseG aac com Cas per ator Sev teow ero Q e ta tad 06 02 02 Access Control Lists Page To view the ACL Summary screen select Service from Manage menu on the top right hand corner of Custdata The Access Control screen will show you all IPv4 and IPv6 Access Lists for your respective Service To view or edit an ACL simply select the service from the list provided in the Access Control List screen Figure 22 Access Control Lists page AOU SS CONTROL IP kT A TTEJNAL IP BAM DWEDTH CHANGE ACCESS CONTROL LIST a ee Patent Airis Mote Himik Imad Dede pinire Barth ahar Capta Teatry keprm aig sie ion SERVICE FNN SERVICE100 N5555555R iP icrcase Ld Lins Esis service bil MTITI IOo peeve ig 0 a NH ay sacom NAM 16TR besir Ja MTeoR iri Atete Lil we TIDE AT Lise Bute Marat ACL IT S HOW WE CONNECT 01 W
4. Schedule Reports are sent automatically after each billing cycle and detail the account level records with aggregated service usage data You can use the data to follow some of the suggested trend analysis activities outlined above 05 REPORTS 05 10 MULTI SITE REPORT ANALYSIS Multi Site reporting allows you to review and analyse aggregated usage data for a whole Multi Site plan Both graphical and tabular data is available on screen As with Account level analysis Multi Site data is best managed with scheduled reporting Refer to section 05 05 Schedule reports are sent automatically after each billing cycle and will provide aggregated details of usage for the Multi Site plan You can use the data to follow some of the suggested trend analysis activities outlined above IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 06 01 Tips for using ACLs 06 02 ACL management 06 03 Manage ACLs 06 04 Example of a poor ACL lt PREVIOUS 06 ACCESS CONTROL LISTS You can use CustData to create manage and apply Access Control Lists ACLs on Ethernet ATM and Serial eg Megalink interfaces Your ACLs are then applied outbound on the interface pointing to your Service Up to 20 lines can be entered into each list Internet Protocol version 4 IPv4 ACLs are supported for Ethernet AT
5. ger Dat ie Bon dey be Personal Details Pray eri ap bicgge abe oom Eo IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 05 01 Account level amp multi site level usage reporting 05 02 Usage meter 05 03 Daily usage reports 05 04 Monthly usage reports lt PREVIOUS 05 06 TREND ANALYSIS 05 06 01 Producing Reports for a Trend Analysis 05 06 02 Reading the Daily Traffic Usage Graph 05 06 03 Interpreting your data 05 06 04 Analysing the trends The reporting tools available via CustData can enable you to carry out atrend analysis on your internet service usage The process is a relatively simple matter of producing and analysing the available data 05 06 01 Producing Reports for a Trend Analysis 1 Log into CustData 2 Navigate to Reports menu on the top right corner of the screen and select Service Usage 3 Click on Daily Reports tab on the Service Usage Reports screen 4 Choose the required Service from the dropdown list 5 Now select Daily Summary in the Data Type field 6 Enter the Start and Through to dates for the days you want included or select dates on screen by opening the Calendar icon see section 05 03 02 above 7 Click on the Generate Report button Further assistance is available via Online Help Figure 16 Daily Reports screen SERVICE USAGE REPORTS an Lose ACCO
6. 03 Modify Delegated IPv6 Prefix 1 Access the Manage Delegated IPv6 Prefix screen as described in 07 03 01 above 2 Click on the Update button 3 Enter the new IPv6 prefix using CIDR notation eg 2001 db8 e 56 and click Update 4 The modify prefix request will be listed as Pending Approval 5 CustData will automatically send an authorisation email to the registered contact It is imperative that this email is responded to promptly and exactly as instructed 6 When authorisation is received the modify prefix request will be updated to Approved Pending Action status 7 The new prefix will be updated in RADIUS at the next scheduled implementation time after which the ADSL modem will need to be reset for the changes to take effect 07 03 04 Delete Delegated IPv6 Prefix 1 Access the Manage Delegated IPv6 screen as described in 07 03 01 above 2 Click the Delete button 3 The delete prefix request will be listed as Pending Approval 4 CustData will automatically send an authorisation email to the registered contact It is imperative that this email is responded to promptly and exactly as instructed 5 When authorisation is received the delete prefix request will be updated to Approved Pending Action status 6 The prefix will be removed from RADIUS at the next scheduled implementation time after which the ADSL modem will need to be reset for the changes to take effect 07 MANAGING YOUR ROUTING 07 04 TEST YOUR C
7. 04 Example of a poor ACL lt PREVIOUS Figure 25 View Edit ACL Source MANAGE SERVICE Contest Us Logeut ACCESS CONTROL P ROUTING ADOTIONAL IP RAATOTH CHANGI VIEW EDIT ACCESS CONTROL LIST FOR SERVICE SERVICE 102 STEP 1 ACL TYPE STEP 3 DESTINATION 06 03 03 Step 3 Destination Address and Ports Each ACL line must include Destination Address Details Any Host or Network Any does not require an address Host requires a specific host IPv4 or IPv6 address Network is defined by a starting address and wildcard A B C D for IPv4 or prefix length for IPv6 IPv4 example Address 10 10 10 10 wildcard 0 0 0 127 for an address range of 10 10 10 0 25 IPv6 example Address 2001 db8 e 1 prefix length 60 for an address range of 2001 db8 e 60 Each line must also have a rule for matching the type and ports or range of ports eq equal to must have a specific port number gt greater than must have a specific port number lt less than must have a specific port number neq not equal to must have a specific port number range with the starting port and the ending port separated by a space eg 135 140 means from ports 135 to 140 inclusive N A not applicable is used when all ports are affected by the rule 06 ACCESS CONTROL LISTS Figure 26 View Edit ACL Destination MANAGE SERVICE Gentects_ Logout ADCO S66 bbb BSED AO Pet Lid ACCESS CONTROL P ETH A
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9. Host Ping for real time statistics between a TID node and any given host e Node To Host Trace for the network path between a TID node and any given host e DNS Visibility allows to check status of your domain e Mail Visibility allows testing reachability from Internet Direct to the mail server of a given domain e BackChannel Tariff allows you to enter your expected traffic in and traffic out to calculate the possible Backchannel tariff should this tariff apply to your agreement with us Note The testing feature is not available for Telstra services on the NBN 03 04 02 Report a Fault Submit a fault report online A shortcut link for this function is also provided on the Welcome screen 03 04 03 Contact Telstra A list of key Telstra contact details The Contact Us button provided on the Welcome screen will also take you there 03 04 04 Online Help Detailed guidance for using CustData functions This feature is also available as a shortcut link on the Welcome Screen 03 05 LOGOUT This button available on the Welcome screen closes your secure session and returns you to the main login page IT S HOW g WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 04 01 How to receive usage threshold alerts 04 02 Usage threshold alert triggers 04 03 How to de activate usage threshold alerts 05 Reports 06 Access Control Lists 07 Managi
10. ONAL F HAMUT H CHANGA VIEW EDIT ACCESS CONTROL LIST FOR SERVICE SERVICE102 STEP 1 ACL TYPE STEP 3 SOURCE karaoi Address Widewd Prea Leni bich Pori TuTis TE Hdi m Cancel Rack Ea 06 03 04 Suffix An ACL line may also contain the Established suffix This is a TCP option used when the session has already been established at the destination end or by a previously enacted rule 06 03 05 The Apply Access List button Once you have gone through the steps in sections 6 03 01 through 6 03 04 click on the Submit button Figure 27 Manage ACL Apply Access List ACOE CONTROL 1 ACTIS ADOEHEL W SAMY CRA Manage ACL aaacom N2041367R Pending ied Acorns List Ling Huse Dine 86 howe J Caitie Back Delete Access List EE Note the implied deny ip any any at the end of the list shown above If applied this list would only permit the address range 172 16 16 0 to 15 to access telnet on host 10 10 10 10 All other traffic would be denied Click on Apply Access List to apply to router IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 06 01 Tips for using ACLs 06 02 ACL management 06 03 Manage ACLs 06 04 Example of a poor ACL lt PREVIOUS 06 04 EXAMPLE OF A POOR ACL Figure 28 Incorrect entries in a pending Access Control List IPyd Access List Line Ru
11. ROUTE LOOKUP Tost Typo Tost From IP Address AS Path Regex IP Address orefix Lx Melbourne AS12210 192 5 5 241 GET RESULTS ng b e fo 7 a Eig bie Beat ab g Not acy d to pee 108 a J i 2 1464 3 me 654 m2 6 P 10 lpref 100 valid internal atomic agg 3 8 ter lig d ep ggzegated amp J 4 16 gt 65 93 P metric i lpr a an a grey 14 ate 6 3 d d vg 18 58 205 AS Path regex 1 Log into CustData 2 Navigate to Support menu on the top right hand menu and select Diagnostic Toolkit menu item 3 On the Network Visibility tab scroll down to BGP Route Lookup section at the bottom of the screen 4 Inthe Test Type field select AS Path regex and in the Test From field select the appropriate site to lookup from 5 Inthe IP Address AS Path Regex field enter an AS number or regular expression to query the AS paths in the BGP table 6 Click on Get Results button The example below shows the output when querying the BGP routing table for AS paths that terminate in ASN 3557 The command executed on the route server was show Ip bgp regexp 3557 IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 07 Managing Your Routing 08 Routing Tests 08 01 How to test your routing 08 02 Common trace route results 09 Domain Name Service 10 Additional IP Address S
12. Regular monitoring of your service usage through CustData can help you become aware of increasing traffic levels before they impact your bill or service speed Important Any further investigation should be conducted at the Individual Service level 05 REPORTS 05 06 04 01 Analysing upload increases Possible causes of increasing upload traffic include significant increases in the number of emails being sent a change to online catalogue distribution for example e a server being hijacked and used as a launch site for spam e malicious activity such as a Denial of Service DOS attack e more frequent use of the website by the public ie more content is being sent from the web server to other parties e PC mail server or network malfunction Of course this list is far from exhaustive and only illustrates some of the more common causes for increased traffic 05 06 04 02 Analysing download increases Possible causes of increasing download traffic include e a natural increase in online activity Normally however such increases are more organic and don t occur in spurts e malicious activity such as a virus or DOS attack e large web downloads such as music and video can cause huge increases in activity Of course this list is far from exhaustive and only illustrates some of the more common causes for increased traffic 05 06 04 03 Analysing uploads over downloads A service may generate more upload usage than download us
13. Scheduled Reporting 1 Log into CustData 2 Navigate to Reports menu at the top right hand corner of the screen and select Service Usage menu Item 3 On the Usage Meter tab click on Configure Scheduling Reporting 4 Choose your preferred Scheduled Reporting option and click save Your first report will be generated 48 hours after the completion of your current billing cycle and 2 days after each subsequent billing cycle The reports will be emailed to your nominated billing contact as listed on your Update Contact Details screen Refer to section 02 03 Note Scheduled reports are generated for administration purposes only They are not a substitute for your monthly Telstra invoice as we cannot guarantee the completeness of the supplied data 05 REPORTS 05 05 02 Scheduled Reporting options The following reporting options exist e a monthly report at the Account level covering all services listed on your account e a monthly report at the Multi Site level covering all services within the nominated Multi Site plan Simply select a Multi Site Aggregator ID from the dropdown list to activate this option You must have a Multi Site plan Figure 15 Scheduled reporting screens SCHEDULED REPORTING Contact Ua Logout ACCOUNT GES EEG GOSE ALC Py L d Current Settings be Bowe i morii repel tiri a ool eee fo Bowe Boron pepe ord al reine eed T y paid to Cuno mer meh bevel blbiny Faiet Gecup Aggeegeice i Minsitea
14. day of a specific month 05 04 01 To produce Monthly Usage Reports Figure 12 Monthly Usage Report screen SERVICE USAGE REPORTS Comsat Lope TELGE METER MOK THLY REPORTS DALY PORTS Garate oar Gab eg ItpEri bor a acted month cr biling cyce a Tence Mhan Ar cent Bng Cy Taw 05 REPORTS 1 Login to CustData 2 Navigate to Reports menu at the top right corner of the screen and select Service Usage 3 Click on Monthly Reports tab on the Service Usage Reports screen 4 Inthe main screen select the required service account number or Multi Site Aggregator ID from the dropdown list in the Service Multi Site Account field 5 Now select the required Billing Cycle 6 Select the year of your required Billing Cycle 7 Click on the Generate Report button The Billing Cycle dropdown at step 5 will automatically show the monthly billing cycle dates for the account you have selected with our last complete billing cycle as the default You can select any of the billing cycles for the period you wish to review just remember to choose the correct year at step 6 Note Monthly reporting data is not available until 48 hours after the completion of the billing cycle Further assistance is available via Online Help 05 04 02 Producing reports at the Service Multi Site Account level You can generate monthly reports of your Account Multi Site or Individual Service usage Simply select the desired Service Multi Site or accou
15. ecco celain have been veldated he One tree peagwword mi be sert fo Pe emei actress tated n Phe Darg Contact Pie Tems Yos mopio Compliments Compliant Abast Teste Teba Dusnen oinpe Tehte Vidciesaie 02 02 04 Password lifetime Your CustData password is only valid for 180 days If you don t change your password for 180 days it will expire and you will be required to change the password on your next login You will get a warning on the login screen and you must set a new password as shown in figure 3 IT S HOW 02 ACCESS AND MESSAGE SERVICES WE CONNECT Figure 3 Password Expiry Change Password Screen You only need to enter contact details a name phone 01 Welcome to CustData number and email address for the services you require 02 Access and Message Services CHANGE PASSWORD Each option has an Edit function for changing or updating those details 02 01 Logging in Your Custdata Password has expired Please change your password here We recommend that you review your contact details on a regular basis to ensure they re accurate and up to date Bee Une a rev ceceels For example you will be unable to review any routing detail Old Password sina 02 03 Update contact details asswor notifications if there is no nominated contact details set up x in the Routing Contact field and you will not receive Usage 03 Navigation and Functionality NEW PaSEWoN Notification Alerts where there is an incorrect em
16. interpret some of the more common results from an unsuccessful test however this is not a complete list There are many other reasons for unusual or unsuccessful trace routes including the service not being connected when the trace is conducted If you require help interpreting a test result we suggest you consult with your IT support 08 02 02 01 Traceroute to an unconfigured route e Result 1 Route is unconfigured The trace goes to your Telstra Internet Direct access router and stops with a series of question marks and asterisks appearing on the last line of the report This often indicates that the access device is not properly configured You should check the configuration and or seek assistance from your supplier or IT support Telstra Business also offers a range of IT support options for Telstra Business Broadband available through the Business Support Extra Consult with your Telstra Business Account Executive or call 13 2000 Result 2 Routing Loop The trace goes past the Telstra Internet Direct access router to your network router is returned to the access router which returns it to the network router and so on This routing loop can lead to abnormally high usage and poor service performance To resolve this issue the route needs to be terminated at your end by correctly configuring your router You should seek the assistance of your router supplier or IT Support as the correct termination configuration me
17. log in to CustData 1 On login you may see a password expiry warning on your Welcome screen 2 Click on Account Management link on the Home screen 3 Click on Change Password tab 4 Enter anew password confirm your new password and click Submit Further assistance is available via Online Help 02 02 03 If you forget your password If you cannot remember your password click Forgot your password link on the CustData login page This will take you to the CustData Password Reset screen 1 You will need to enter your e Account number e Service ID opshandle and Full National Number FNN 02 ACCESS AND MESSAGE SERVICES 2 Click the Reset Password button to validate your account details 3 On successful validation a temporary password will be generated and emailed to the contact listed in the Update Contact Details tab of the Manage Account screen This is also known as your Billing Contact Email ID If you need to change this address see the Billing Contact information at 02 03 below If you do not have an email listed in the billing contact section of CustData you must contact the Technical Helpdesk for password resets refer to Section 11 for contact details 4 When you receive your temporary password follow the steps for changing a reset password at 02 02 02 above Figure 2 Password Reset Screen T CUSTDATA GENERATE ONE TIME PASSWORD Things you seed to know Vor parre e be esel once
18. may be up to 24 hours delayed DAYS LEFT 2 days Remaining aS View Details There are two types of services shown in the usage meter the services that you see under My Services will depend on the data plans purchased e Individual services these are denoted by Service ID along with the service identifier and Full National Number FNN Individual services will display the usage meter for standalone data plans displayed on the left under My Services You can click the Next Aggregated Multisite services these are denoted by and Previous buttons to navigate through all your services Aggregator ID along with the aggregator group plan identifier These could be group plans for Digital Office Technology customers or multisite tiered volume plans for TID customers The data shown is the aggregation of all individual services under the group or multisite service Individual services under an aggregated service will not be The Data Used bar graphically illustrates the amount of data listed under My Services For usage details of individual consumed from your data allowance The Days Left bar points sites you Can view current usage information via Daily to the number of days remaining in the current billing cycle and Monthly Reports Click on a service under My Services to display a summary of the usage as shown in the example below The service ID is display
19. routing changes will not remove your broadband service from the internet If your subnet address range is less than Class C 24 then a summary route will need to be established before you request routing changes through CustData 07 02 05 Delete routes 1 Access the View Edit Routes screen as described in 07 02 01 2 Click on the Delete button at the right of the range To be deleted 3 The request will be listed as Pending Approval 4 CustData will automatically send an authorisation email to the registered contact It is imperative that this email is responded to promptly and exactly as instructed 5 When authorisation is received the changes will be implemented in the next scheduled session See Note 3 of 07 02 for times 07 02 06 Update AS Path Filter Use this procedure if your service uses BGP routing and you want to update your Autonomous System AS path filter 1 Log into CustData 2 Select Service menu item from the Manage menu at the top right hand of the Home screen 07 MANAGING YOUR ROUTING 3 Select IP Routing tab from the Manage Service screen 4 Click on the View Edit AS Filters button 5 Enter the AS number in the Add AS Number field 6 Select whether the AS is terminating transiting or terminating and transiting using the AS Type drop down Terminating TID network will accept routes that have originated from the specified AS Transiting TID network will accept routes that ha
20. 03 50 11 51 BA mec 5A msec SF msec Ende eharz ken core4 sydney teleira met 20S 50 11 12 iA meag 4 misc b4 miar 5 buridle etherd men edgeo01 sydney lelsira ngi 203 50 11 95 Bal msec Gel gee Gal mgar 7 god 1 152855 nk bolsi mH 139 13021354 4 rmt BA maet Gd mse tz Gi 240 95232 A 15108 ial misc GI misc MG mist 3 F204 297 1795 AS 15169 Gi mser 60 mser 64 maer 1000 spd 19 12 ineS 1e 1D nel T4125 2379 A 14785 Gd mec Bd mec Bd mga 08 02 01 Successful trace results e Result The trace goes to your service which responds with a message that the appropriate host is reachable and the trace stops Note When doing the trace from a Server a series of question marks and asterisks may be returned even though your router and or device has been properly configured This occurs when the trace is denied access by the server and will be indicated by an A notation in the Round Trip Times column IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 07 Managing Your Routing 08 Routing Tests 08 01 How to test your routing 08 02 Common trace route results 09 Domain Name Service 10 Additional IP Address Services 08 02 02 Unsuccessful trace results 08 02 02 01 Trace route to an unconfigured route 08 02 02 02 Trace route to an unconfigured device The following results will help you
21. 1 db8 e 60 is specified in the ACL with an address of 2001 db8 e anda prefix length of 60 Supported prefix lengths are O to 64 Host 1 28 entries are also supported See RFC4291 for valid text representations of IPv6 addresses 06 ACCESS CONTROL LISTS 06 01 03 Protocol errors Errors will occur if an incorrect protocol is added to an ACL as CustData may accept lines that cannot be accepted by the router When the Apply Access List button has been clicked the following error message may be returned Failed to add access list to the access router For further assistance please ring the Technical Helpdesk Refer to Section 11 01 for contact details In these cases the line in error will simply not be added to the router s configuration However any correct lines will still be added to the router s configuration 06 01 04 Syntax errors CustData can recognise incorrect syntax and generate an error message The line containing the error will not be added to the ACL For example the line permit tcp host 10 10 10 10 eq any gt 1 will result in an error message because a port number must be added after the match eq statement If an access line is to cover all ports select N A in the Match area 06 01 05 Planning The easiest way to avoid errors in your ACLs is to design your rules first using a spreadsheet CustData will allow you to reorganise the lines of your ACL however it is good practice to des
22. 11 rs asr rT air eh re 141220134 4 y 1 nns o p 4 p mi o al i 1m0 0 EJ i ITa Ta xa Tma IH TS Ws Ss 51 s 17120013 0 A 4 12 ap 0 ms 4a Oh ir ts s Fh 1a 2013 0 5 Ai 15 or li m E i 35i a 435 a 1ra 0 y5 mi Ey T45 h Bio rT anan o THIS Th TOTAL As Hg fxremicad Aries IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 05 01 Account level amp multi site level usage reporting 05 02 Usage meter 05 03 Daily usage reports 05 04 Monthly usage reports 05 05 Scheduled reports lt PREVIOUS 05 04 06 Download Reporting option A download button has been provided on all reporting screens Selecting this button allows you to download your reported data tabulated in an Excel spreadsheet You can the use the data to create your own tables and charts as required 05 05 SCHEDULED REPORTS 05 05 01 To set up Scheduled Reporting 05 05 02 Scheduled Reporting options If you wish to receive a regular monthly summary aligned with your billing cycle of usage for all the services associated with your account Scheduled Reports will automatically deliver this data in csv format for you These reports will detail usage for all services on your Account and or Multi Site plan This feature is not available for Telstra Wholesale customers with Virtual Internet Service Provider vISP Broadband Services 05 05 01 To set up
23. 83 9am to 5pm AEST Monday to Friday 05 08 CHECKING SERVICE CHANGES Every time you make a change to your service it s best to check that the changes haven t caused an adverse effect The data shown in Figures 18 and 19 in 05 07 02 for example highlight an incorrectly configured router which can then be fixed The graph below shows 5 Minute Polling Data for approximately 12 days on the same service before and after the router was reconfigured IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports gt 05 01 Account level amp multi site level usage reporting 05 02 Usage meter 05 03 Daily usage reports 05 04 Monthly usage reports 05 05 Scheduled reports lt PREVIOUS Figure 20 Daily Report Traffic Plot EBILI There was a sharp decline in traffic as soon as the offending router was fixed From that point there is a distinct difference between business and non business hours with almost no traffic on weekends There is also a significant difference between upload and download traffic which represents normal usage patterns 05 09 ACCOUNT LEVEL REPORT ANALYSIS Account level reporting can be used to identify trends across the entire account with both graphical and tabular data being available Account level analysis is best managed by using the Scheduled Reporting option Refer to section 05 05
24. Ai cored adelaide telstra met 203 50 11 15 40 msec dd msec 44 msec bundle etherl win coce melbourne tatetranet 203 590 1194 5G msec 52 msec 52 msec bunge efheriz ken cored sydney talsira nei i203 S0 11 12 64 mser ha msec Gal mseg bundie Sher boned pedo sydney Haa nel 03 8017945 44 mst 64 miset Ba riset E g T mpe EDE EEA oa Eai Aale 1S E 215 54 d MESE G4 msec G4 msec G fF b ik TE 40 ee alot IT S HOW d WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 07 Managing Your Routing 08 Routing Tests 09 Domain Name Service 09 01 Managing a primary DNS 09 02 Managing a secondary DNS 09 DOMAIN NAME SERVICE The Domain Name Service DNS functions of CustData are divided into two sections Primary DNS management and Secondary DNS management Both are found in the Manage DNS Screen Navigate via Manage gt DNS and both are available to Telstra Business Enterprise and Wholesale customers However their use is only recommended if you are managing a small network e Use Primary DNS if your DNS zone is hosted on the Telstra Internet Direct nameservers e Use Secondary DNS if your DNS zone is hosted by another provider 09 01 MANAGING A PRIMARY DNS 09 01 01 To record a new Primary DNS 09 01 02 To update an existing Primary DNS The Primary DNS allows you to host and conf
25. GE SERVICE Conte Ue Logam ACCOUNT 666 656 6666 ARCTIS Pa Lid ACCESS CONTROL a POT ADOTESMAL BF AMT CHANSE VIEW EDIT ACCESS CONTROL LIST FOR SERVICE SERVICE102 STEP 2 SOURCE STEP J DESTINATION 06 03 02 Step 2 Source Address and Ports Each ACL line must have Source Address Details Any Host or Network Any does not require an address Host requires a specific host IPv4 or IPv6 address Network is defined by a starting address and wildcard A B C D for IPv4 or prefix length for IPv6 IPv4 eg Address 10 10 10 10 wildcard 0 0 0 127 for an address range of 10 10 10 0 25 IPv6 eg Address 2001 db8 e 1 prefix length 60 for an address range of 2001 db8 e 60 Each line must also have a rule for matching the type and ports or range of ports eq equal to must have a specific port number gt greater than must have a specific port number lt less than must have a specific port number neq not equal to must have a specific port number range with the starting port and the ending port separated by a space eg 135 140 means from ports 135 to 140 inclusive N A not applicable is used when all ports are affected by the rule IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 06 01 Tips for using ACLs 06 02 ACL management 06 03 Manage ACLs 06
26. HANGES Once any routing changes have been implemented we highly recommend that you use CustData to test your service for correct configuration Please see Section 08 for information about Routing Tests Further assistance is available via Online Help IT S HOW a WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 07 Managing Your Routing 08 Routing Tests 08 01 How to test your routing 08 02 Common trace route results 09 Domain Name Service 10 Additional IP Address Services L E 08 ROUTING TESTS Once you have set up routing to your service see Section 07 above you should use CustData to perform a Node to Host Trace to check thatthe routes are correct CustData s Network Visibility feature provides end to end visibility of your internet service to enable you to resolve issues with less delay To access the Network Visibility feature select Diagnostic Toolkit menu item from the Support menu available at the top right corner of CustData screen then click the Network Visibility tab This tab has three functions e Node to Node Testing Ping test between two TID Points of Presence POP e Node to Host Testing Ping or trace test between a TID POP and any Internet host e Route Lookup Query TID s BGP routing tables It is important to use a routing test after adding or removi
27. Home 03 02 Reports 03 03 Manage 03 04 Support 03 05 Logout 04 Usage Threshold Alerts 05 Reports lt PREVIOUS gt 03 03 MANAGE 03 03 01 Account This screen provides tabs to view your account summary update your contact and details and also allows you to change your login password e Account Summary provides a summary of your services and DNS configurations e Update Contact Details refer section 2 03 e Change Password refer section 2 02 03 03 02 Service e Access Control refer section 06 e IP Routing refer section 07 e Additional IP refer section 10 e Bandwidth Change control your Ethernet Dual Uplink Premium Package bandwidth on demand 03 03 03 DNS e Primary DNS refer section 9 01 e Secondary DNS refer section 9 02 e Reverse DNS manage your reverse DNS records control in addr arpa entries up to a 25 IPv4 subnet ie maximum 128 IP addresses and ip6 arpa entries up to 128 entries per allocated IPv6 prefix 03 03 04 Secondary Mail Services Use Telstra Internet Direct as a secondary mail exchange to store emails if your Primary mail server is down 03 NAVIGATION AND FUNCTIONALITY 03 04 SUPPORT 03 04 01 Diagnostic Toolkit e Network Visibility this tab provides feature to perform Node to Node or Node to Host Testing e Node To Node Ping for real time statistics between two Telstra Internet Direct TID nodes Points of Presence e Node To
28. IT S HOW WE CONNECT T CUSTDATA USER GUIDE How to manage your Telstra Data Services online IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 07 Managing Your Routing 08 Routing Tests 09 Domain Name Service 10 Additional IP Address Services 11 Conclusion WELCOME TO CUSTDATA As a Telstra Business Enterprise or Wholesale customer you can take full advantage of complimentary access to CustData to manage your services as and when it suits you CustData is a secure account information and management portal which is available to you 24 7 Simply log in to e configure your services e test your services e view outage reports and log faults e use comprehensive service performance reporting tools e manage your contact details e check monthly usage reports e manage your usage threshold alerts Obtaining the best results is as simple as making sure CustData is set up to meet your requirements CustData makes it easy for you to monitor and manage your internet service For example CustData could provide first evidence of a Denial of Service DoS attacks mail relay issue open proxy issue virus activity or poor network configuration This guide will help you make the most of your CustData tools Business Broadband uses the Telstra Internet Direct netw
29. M and Serial services Internet Protocol version 6 IPv6 ACLs are supported for Ethernet services only Note You are responsible for understanding and managing the ACLs on your Telstra Internet Direct Service e you need to read and accept via a web button the Conditions of Use and provide an Operations Contact before you can implement any ACLs e you will not be able to create an ACL that blocks you from accessing CustData You must be able to manage your own ACLS e we cannot apply any ACLs on your behalf ACLs are not available with ADSL BDSL FTTPR NBN or Frame Relay services for technical and security reasons 06 01 TIPS FOR USING ACLS 06 01 01 Priorities 06 01 02 Wildcards 06 01 03 Protocol errors 06 01 04 Syntax errors 06 01 05 Planning By default an ACL is NOT applied to your service Once you configure an ACL entry via CustData it will have an implied deny ip any any deny everything rule at the end of the list 06 01 01 Priorities All ACLs are read from top to bottom Once a rule has been met the checking stops For example in the list 1 permit tcp any host 10 10 10 10 eq smtp 2 deny ip any any 3 permit tcp any eq www any The first line will allow mail through from any address to the host 10 10 10 10 The second line will deny any IP from any address to any address The third line allowing www data through will never be read because the second line has already provided a cr
30. ONAL IP ADDRESS SERVICES To order additional IP address blocks in Custdata follow the steps below 1 Log in to CustData 2 Select Service from Manage menu on the top left hand menu 3 On the Manage Service screen click on Additional IP tab The IP Address Form screen will open up in a different tab on your Internet browser This feature is not available for Telstra services on the NBN please contact your Telstra Representative or call us on 13 2000 should you require additional IP address space for your Telstra services on the NBN This feature is also not available to Telstra Wholesale customers The following is a brief description of the rules that apply for requesting additional IP addresses A reference to Telstra Internet Direct TID includes TID that is provided as part of a Business Broadband service TID will allocate provider based non portable IP address space to those direct clients of the TID service who are single homed to TID as a component of the services TID provides to its customer base Those parties who are multi homed connected to more than one Internet Service Provider and large Internet Service Providers should contact the Asia Pacific Network Information Centre for allocation of ISP provider space or large enterprise address space APPLICATION JUSTIFICATION If you are requesting up to 16 IPv4 Addresses 4 BITS you will need provide information describing the proposed use of the requ
31. ONDARY DNS 09 02 01 To record a Secondary DNS The Secondary DNS screen allows you to set Telstra as the secondary server for your domain while it is being primarily hosted on another provider s nameserver To do this you need to e Enter the Primary Server s IP address and your Domain Name on CustData e Ensure that the Primary Server accepts AXFR queries from the Internet Direct Secondary DNS ns1 telstra net 139 130 4 5 09 02 02 To record a Secondary DNS 1 Log into CustData 2 Select DNS menu item from the Manage menu at the top right hand corner of the Home screen 3 Click on Secondary DNS tab on the Manage DNS screen 4 Enter the Domain Name and the email address of the person responsible for managing that domain 5 Add the Domain Name and IP address of the primary nameserver 6 Click on the Add button 09 03 CANCELLING AN ACCOUNT If CustData is used to Host your Domain Name Service DNS and you are cancelling all services on your account you will need to align your DNS hosting with another account or arrange for your DNS to be hosted with an alternate Internet Service Provider IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 07 Managing Your Routing 08 Routing Tests 09 Domain Name Service 10 Additional IP Address Services 11 Conclusion 10 ADDITI
32. T S HOW g WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 07 Managing Your Routing 08 Routing Tests 09 Domain Name Service 09 01 Managing a primary DNS 09 02 Managing a secondary DNS e Assign hosts or aliases Select one of the following record types A links a hostname with an IPv4 address AAAA links a hostname with an IPv6 address CNAME Canonical Name records are used as an alias for a host name NS Name Server records are used for subdomain delegation MX Mail Exchanger records link a domain name to Message Transfer Agents mail servers for that domain HINFO Host Info records describe the type of computer operating system a host uses SRV Service records define the hostname and port number of servers for specified services TXT Text records carry arbitrary data must be enclosed within double quotes eg MS ms722939 1 Log in to CustData 2 Select DNS menu item from the Manage menu on the top right hand corner of the Home screen 3 Scroll down to the Manage DNS Domain section of the Primary DNS tab and click the Update button next to the relevant domain 4 Select and update the information you wish to change or ifa host alias is no longer required click Delete next to that alias 5 Click on the Submit button 09 DOMAIN NAME SERVICE 09 02 MANAGING A SEC
33. UNT 665 666 6666 A273 Pea Lid ULLE METER EON TALT REPORTS INU Y REPORTS dd mim pyyy d bats Canale Aopoct 05 REPORTS 05 06 02 Reading the Daily Traffic Usage Graph Reading the Daily Traffic Usage graph is relatively simple You can find info about legends for traffic graphs from Online Help section which is available from the Support menu on the top right corner of the screen In every traffic graph e cyan peak 15 minute usage daily report only e magenta peak 1 hour usage daily report only e blue peak 4 hour usage daily report only e red histogram average uploads connected service to Telstra e green histogram average downloads Telstra to the connected service The numbers to the left of the graph represent bandwidth in kilobits per second Figure 17 Daily Report Graph t ae ee i ea f mie pea o ki f 5 D aoa it Te fT 4 wg ji 44 Te H a4 rau at aE a ig kig Ley ULE Your graphs may differ depending on service speeds and bandwidth usage IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 05 01 Account level amp multi site level usage reporting 05 02 Usage meter 05 03 Daily usage reports 05 04 Monthly usage reports 05 05 Scheduled reports lt PREVIOUS 05 06 03 Interpreting your data The
34. age when e Data is rejected due to improper router configuration When a data packet is sent the receiving router consults its routing table and forwards the data to the appropriate interface If your router isn t configured properly the data packet may be sent back to the default gateway the Telstra Internet Direct access router in this case The access router will then send the packet back to your router in accordance with its routing table In this way a closed loop is established between the your misconfigured router and its default gateway generating an endless traffic source IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 05 01 Account level amp multi site level usage reporting 05 02 Usage meter 05 03 Daily usage reports 05 04 Monthly usage reports 05 05 Scheduled reports lt PREVIOUS e Equipment being used as a data relay Data traffic especially email is often relayed via an intermediate router to affect delivery However allowing unknown users to relay data via your equipment an Open Relay increases traffic on your account Services that use Open Relay type services include Open WEB Proxy Open Mail Relay Open Socks Proxy and Anonymous FTP for sending and receiving files and a host of others Allowing Open Relay or Open proxy services on your equipment leaves your account open for ab
35. ail address Confirm New Password for Billing Contact 04 Usage Threshold Alerts Figure 4 Update Contact Details Screen Submit Cancel 05 Reports MANAGE ACCOUNT Zao laos 06 Access Control Lists PEERU ee ee ERE ss 07 Managing Your Routing 02 03 UPDATE CONTACT DETAILS anae 08 Routing Tests e Thee deisde mr ceeniy bere eo ied bet To opie a Orao Hipi ee BS bei kr eet Coal The Account Summary tab under Manage gt Account Aa VC eA SONDRA A LANNE UA FR SEAMS EEANN ERS provides you a summary of your service and contact i ee Be information The contact summary allows you to nominate Opaka Opens ACT lempersaabe com Eai email addresses for receiving important service usage and E A ET arenga com access notifications related to all services on your account The available options are To edit your contact information e Billing Contact your primary account contact for 1 Loginto CustData billing and product information scheduled reports reset passwords and Usage Alert emails You can also enter a secondary email address for the billing contact 2 Click on Account Management link which is available at the centre of the Home screen DNS Contact for notices about any primary or Secondary Click on Update Contact Details tab domain name system DNS services you have 4 Locate the contact you need to change scroll to the right e Operations Contact for technical information such and c
36. be displayed Your request is being processed and may take up to 5 minutes to complete Followed by Process complete 5 Minute Polling Data is only available for Individual Service reports 05 REPORTS 05 03 03 01 Account level Reports Additional information When you produce a daily usage report at the account level the graph and data will be consolidated from all the services under that account The report looks similar to an Individual Service report however it has your account number in the header There is no breakdown of Individual Service data within the Account level report The Account level report will also include data from cancelled services if they had billable usage during the selected reporting period 5 Minute Polling Data isn t available on Account level reports and will be greyed out Figure 10 Daily Usage summary screens for an Account level report Data report for N2624047R w1il1l11l06327T Report Interval Daily Repork Period 2 3 2013 To 20 12 2013 Daily Traffic Summaries For wililociz IT S HOW 05 REPORTS WE CONNECT 05 03 03 02 Multi Site level reports Additional information ee pink Piere areenan A eae me res Ira Multi Site reports show aggregated usage data for all the Lie Lise Lise Line services covered by your Multi Site plan You must have a 02 Access and Message Services Nimam bg are Gea a bo ek ee amp se enn e e ie eae ma Multi Site plan to generate Multi Site reports The
37. dd 3 Click the Add button after you have entered the prefix details 4 Inthe next confirmation screen clicking the Submit button will automatically send an authorisation email to the registered contact of the prefix It is imperative that this email is responded to promptly and exactly as instructed The request will be in Pending Approval status until it has been authorised 5 When authorisation is received the request will be updated to Approved Pending Action status 6 The new prefix will be added to the access router at the next scheduled implementation time see note 3 in Section 07 02 for routing implementation schedule IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 07 Managing Your Routing 07 01 Maintaining your contact details 07 02 Changing routing to your service 07 03 Manage the IPV6 prefix delegation for your ADSL service 07 02 04 Subnetting 1 Follow 07 02 01 and 07 02 02 above to change the size of your IP address range 2 Once the new range has been added it will be safe to delete the existing range The same email authorisation and action procedures apply as for adding address ranges Note If your IP address range is not allocated by Telstra you need to call the Technical Helpdesk refer to Section 11 for contact details to confirm that any
38. displayed 01 Welcome to CustData 03 Navigation and Functionality a s s E screens look similar to Account level reporting but will SS as ee ear n 1 reference your Multi Site plan and Aggregator ID 04 Usage Threshold Alerts S OES UE Te These reports will not advise when you have reached your 05 Reports a os E w E minimum spend threshold so we recommend that you have s a k aes i mie details of your Multi Site plan on hand 05 01 Account level amp multi site level usage reporting n a s m n 5 Minute Polling Data isn t available on Multi Site plan reports i ees as s and O A E and will be greyed out 05 02 Usage meter ser erell Boe Brey sayobiaenasetos bey eae oa pe asst abe sacha es Figure 11 Daily Usage summary screen for a Multi Site report 05 03 Daily usage reports Sree es Ee E iaka a a 3 is SERVICE USAGE REPORTS Contacts Logout 05 04 Monthly usage reports ee 05 05 Scheduled reports UEAGE METER MONTHLY REPORTS DAILY REPORTS wal ah a af 4 4 Lee i ems n DOO R ma 05 03 04 Download reporting option DCE sent n O ast a A Download button has been provided on all reporting z aja sona onj os screens Selecting this button allows you to download pe ree a EEN F ant your reported data tabulated in an Excel spreadsheet You can then use the data to create your own tables and aae Period 408 Bere charts as required Teta Mhytes UPLOADET ta Talsira Internet H704 T tal B
39. e to Telstra e green line downloads Telstra to the connected service Figure 18 Daily Report Traffic Plot In this example the uploads and downloads show a close correlation This is unusual in itself There is also little difference between day and night A typical traffic pattern would have noticeable peak periods and a long quiet downtime IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 05 01 Account level amp multi site level usage reporting 05 02 Usage meter 05 03 Daily usage reports 05 04 Monthly usage reports 05 05 Scheduled reports lt PREVIOUS gt So overall these traffic patterns appear highly suspicious This can be confirmed by checking the tabulated usage data for the same period as shown below Figure 19 Daily Report Tabulated Data Tinsab PLEAD ipa DLO Ehpa UPLOAD CT ta Ti LAD prt SFOS L519 Doom The tabulated report includes five data columns From left to right these are 1 Date time 2 Upload bandwidth in kilobits per second kbps averaged over the 5 minute period 3 Download bandwidth in kilobits per second kbps averaged over the 5 minute period 4 Upload usage for the 5 minutes in bytes 5 Download usage for the 5 minutes in bytes 05 REPORTS 05 07 03 Analysing the results Business data patterns will normally vary quite a bit o
40. ed at the top followed by the service s plan name and billing cycle start and end dates lt PREVIOUS IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 05 01 Account level amp multi site level usage reporting 05 02 Usage meter 05 03 Daily usage reports 05 04 Monthly usage reports 05 05 Scheduled reports lt PREVIOUS 05 03 DAILY USAGE REPORTS 05 03 01 To produce Daily Usage Reports 05 03 02 Using the Calendar box 05 03 03 Producing reports at the Service Multi Site Account level 05 03 04 Download reporting option Daily Usage Reports allow you to monitor your daily usage statistics at an Account Multi Site Group or Individual Service level Usage data is available at two levels of granularity Daily Summary and 5 Minute Polling Data For Daily Summary reports usage data is available for last seven years in Custdata For 5 Minute Polling Reports usage data is available for the last one year in CustData For 5 minute data older than one year but not more than 7 years please use the Report A Fault function in Custdata to request usage data for the required time period 05 03 01 To produce Daily Usage Reports 1 Log into CustData 2 Navigate to the Reports menu on the top right hand of the screen and select Service Usage 3 Click on Daily Reports tab on the Service Usage Rep
41. elcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 06 01 Tips for using ACLs 06 02 ACL management 06 03 Manage ACLs 06 04 Example of a poor ACL lt PREVIOUS 06 03 MANAGE ACLS 06 03 01 Step 1 ACL Type 06 03 02 Step 2 Source Address and Ports 06 03 03 Step 3 Destination Address and Ports 06 03 04 Suffix 06 03 05 The Apply Access List button Figure 23 Create Amend Access Control Lists MANAGE SERVICE Commer ve Lego ACCNT B66 GSS DEDE ALII Pet Lid ACCESS CONTROL iP Bec ACMA 1 AAOTIOTH CHANDE Manage ACL service102 N6666666R Back Tien ores yar ena of Be occu bo ear ee CP note To create or modify ACLs for a service select appropriate Service on the Access Control List page and click on Manage ACL link provided at the bottom right corner of the ACL frame You will be taken to the Manage ACL page To create a new rule click on Add Line button your rules must comply with the criteria for creating an ACL on a Cisco Router 06 03 01 Step 1 ACL Type Each ACL line must start with the ACL address family IPv4 or IPv6 a Rule type Deny Permit or Remark and the protocol must be ICMP IP IPv6 TCP or UDP Select appropriate values from ACL Rule and Protocol drop down fields respectively 06 ACCESS CONTROL LISTS Figure 24 View Edit ACL ACL Type MANA
42. er clogging your service and causing excessive usage IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports gt 05 01 Account level amp multi site level usage reporting 05 02 Usage meter 05 03 Daily usage reports 05 04 Monthly usage reports 05 05 Scheduled reports lt PREVIOUS e open sock proxy this also allows unknown external users to generate unwanted data emails web requests etc on your server e your equipment is being used for Mail Relay A mail server set up in Open Relay can be used by unknown parties to relay mail to unknown recipients or other mail servers In other words your server can be used to distribute spam or other illegal emails e your equipment is being used as another kind of relay FTP dump etc Allowing full access to anonymous FTP can result in your server being used to store and forward very large data Tiles to Internet users worldwide without your knowledge but at your expense If your site allows FTP services it should be configured to prevent unknown users from writing data to your server Note This is not an exhaustive list and you should consult with your IT Support Be aware that servers found to be in open proxy or open relay may be included on Black Hole lists and can have extreme difficulty sending legitimate mail and data to domains that subscribe to th
43. ervices Figure 34 Diagnostic Toolkit BGP Route AS Path Output BGP ROUTE LOOKUP Test Type Test From IP Address A8 P oth Reqes AS BATH regex E Malboume AS12201 35573 GET RESULTS BGP table version ia 0 local router ID ia 203 14 86 122 Stratus omies g suppressed d desped A Bistery valid gt best i internal r RIB failere 5 Stale R Reserved J TI e omplere e aye Hop ber Lochrf weight Pach ry Ji dit iit 195 E 4037 tit 1 154 a7 153 3 158 126 145 as 284 159 16 47 es 45 PrL192 5 5 0 14 8 4 105 Zz 3 14 8 4 08 02 COMMON TRACEROUTE RESULTS 08 02 01 Successful trace results 08 02 02 Unsuccessful trace results Once you conduct a test a table similar to that illustrated in Figure 35 will come up e Network Device shows the pathway that traffic will follow from the nominated PoP to your nominated IP address e Round Trip Times indicate the time taken for traffic to bounce from one access point to another 08 ROUTING TESTS Figure 35 Node to Host Trace results NODE TO HOST TESTING Test type From Te Trace Albany 7 google com Get Statistics 3 Network Device Round Tnp Times 1 SerielS O wel coned perth telsira nei 2039 5011296 G myer 12 msec ed msec 2 gigabilathemell 0 2 2 wel cored perth telstra mel 203 5011317 12 msec 12 meee 12 meee 4 bundie eiher fi core adelaide test aunt 2035 50 11 18 40 mser dd maer dd mgee d burdit ether winecore 1 mbon kelsa met 2
44. es Uploaded lt Acct Total Mbytes gt Mbytes Downloaded lt Acct Total Mbytes gt 95 peak bandwidth 39 0 kbps Service Name Account Number Deal Name Monthly Total Data Volumes Mbytes Uploaded Mbytes Downloaded 95 peak bandwidth Multi Site Deal Name Aggregator Number Monthly Total Data Volumes Mbytes Uploaded Mbytes Downloaded 95 peak bandwidth 05 REPORTS lt service description gt lt NXXXXXXP gt lt Deal Name gt 1111 Mbytes 1111 Mbytes 62 0 kbps Multi Site Plan lt Aggregator Number gt lt Acct Total Mbytes gt lt Acct Total Mbytes gt 39 0 kbps Uploaded is connected service TO Telstra 1000 Mbytes 1 Gbyte GB Downloaded is Telstra TO connected service 1000 Gbytes 1 Thyte TB 95th PERCENTILE 95 PEAK BANDWIDTH or bursting usage is determined based on samples of your service s peak utilisation taken every 5 minutes during the monthly billing cycle At the end of the month all 5 minute samples are sorted highest to lowest The top 5 of the samples are excluded and the next sample value becomes the 95th percentile peak bandwidth for the month IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 05 01 Account level amp multi site level usage reporting 05 02 Usage meter 05 03 Daily usage reports 05 04 Monthly usage reports 05 05 Scheduled reports
45. ese lists 05 07 05 Identifying the solution for Malicious activity Introducing Telstra Cloud Applications A security compromise such as a virus Trojan or hacking is the most obvious cause of unauthorised data usage Telstra offers a range of security options as Cloud based applications to help you protect your business information Email and Web Security applications Telstra offers a number of applications which help you protect your business by providing state of the art security for a low monthly fee through T suite applications Installation occurs over the web with updates applied automatically even when you are out of the office providing hassle free access to the very latest virus detection every time your staff log on 05 REPORTS Email and Web Security applications include e McAfee SaaS Endpoint Protection server and desktop security e Symantec Email Protect cloud email anti virus and anti spam e Symantec cloud Email Safeguard emails anti virus and anti spam and blocks inappropriate email use e Symantec cloud Web Safeguard web anti virus and anti spyware and also controls and monitors web use e Symantec cloud Email and Web Safeguard Along with a low monthly subscription most T Suite applications include a 30 day free trial To find out more about the benefits of using T Suite applications and how these services make protecting your business easy e visit telstrabusiness com e call 1800 878 4
46. ested address block If you are requesting larger IPv4 Blocks ie more than 16 IPv4 addresses or additional IPv6 prefixes eg 48 you will need to provide information describing the proposed use of the requested address block as well as a network diagram or plan that shows the proposed use of requested addresses For all requests you will need to include responses to the following e are you using all your currently allocated IP addresses e what is your forecasted growth for IP address use e description of network topology e description of network routing plans e why NAT or private addressing is not an option e Subnetting Plan Note e The address space allocation will be provisional on you remaining connected to TID When the connection ceases the addresses will be reclaimed e Addresses allocated via this mechanism will only be routed by TID they cannot be used with a different service provider e All of the address space allocated must be routed and visible to the global internet the addresses must not be used ina private context e You will need to provide your 10 digit account number before addresses can be allocated e Applications for IP addresses will usually be processed within 7 days of receipt e f we accept your application any usage of the IP addresses will be governed by the terms and conditions set out in our agreement with you IT S HOW a WE CONNECT 01 Welcome to CustData 02 Access a
47. g the appropriate check box es in the Usage Alerts screen in the Account Management submenu 1 Log into CustData 2 Navigate to Manage menu from the top right corner of the Home screen 3 Select Usage Notification from the Manage menu 4 Click the notification options that you do not want to receive If you don t want any Usage Threshold Alerts just select do not wish to receive notification for any of the listed thresholds 5 Click the Save button 6 The confirmation message Changes to your internet usage notifications have been amended will appear Changes to your Usage Threshold Alert options will take effect immediately Figure 6 Usage Alerts Notification screen USAGE NOTIFICATION Contact Ua Logout ACCOLUHT GOS GEG B56 AM Pl Lid Notification Settings aren fic Caan mobic sioni for ong of ie baie utega Parthos ldo ol eee h tere THEA Abo fee ery Geer ene pest Be byera propriet Of ery sce arte IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports gt 05 01 Account level amp multi site level usage reporting 05 02 Usage meter 05 03 Daily usage reports 05 04 Monthly usage reports 05 05 Scheduled reports Uo REPORTS CustData makes it easy for you to monitor and manage your internet service by providing a range of valuable reports Each offers different functionality and can be used
48. ign your ACL reading from top to bottom first Doing so can help you check that the list will behave as expected and provide you with a record of your intentions IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 06 01 Tips for using ACLs 06 02 ACL management 06 03 Manage ACLs 06 04 Example of a poor ACL lt PREVIOUS The best method is to write your intention and then the ACL line For example Permit any tcp reply to requests permit tcp any any established generated here Permit any host mail access permit tcp any host to host 10 10 10 10 10 10 10 10 eq 25 Permit host 10 6 6 6 telnet permit tcp host 10 6 6 6 access to servers 8 through 11 10 10 10 8 0 0 0 3 eq 23 Permit hosts in the permit tcp 2001 db8 e 2001 db8 e 60 network to 60 host 2001 db8 e 401 eq 443 access the web server Note These tips are provided to highlight a few of the common traps to avoid when using ACLs with CustData This is not intended to be a substitute for proper training in the design and writing of ACLs 06 02 ACL MANAGEMENT 06 02 01 Provide an Operations Contact 06 02 02 Enter via the Conditions of Use Before you can enter the Access Control List Management area of CustData you must provide an Operations Contact and agree to the Conditions of Use 06 02 01 Provide an Operations Contact
49. igure your Domain Name on the Telstra Internet Direct nameservers Once your domain has been configured on CustData you will need to have your registrar MelbournelT Ausregistry etc delegate the domain so all DNS queries are successfully passed to Telstra Internet Direct The relevant delegation details are e Primary DNS nsO telstra net 139 130 204 47 e Secondary DNS ns1 telstra net 139 130 4 5 Note CustData s Primary DNS feature does not support zone transfers to non Telstra DNS servers e g using the allow transfer directive However the full zone file is viewable from within CustData s View Zone function or can be delivered as a text file upon request 09 01 01 To record a new Primary DNS 1 Log into CustData 2 Select DNS menu item from the Manage menu on the top right hand corner of the Home screen 3 In the Add Domain section on the Primary DNS tab enter the Domain Name and the email address of the person responsible for managing that domain 4 Set the TTL or leave as the default if unsure 5 Click on the Add button 09 01 02 To update an existing Primary DNS If you ve already entered a Primary DNS on CustData you can update the e Start of Authority SOA Change the email details of the person responsible for the domain and change the TTL Time To Live e Assign IP Address Enter the IP address against the domain name so web users can access your web server without using www I
50. il server and should have been written as permit tcp any host 10 10 10 10 eq 25 06 ACCESS CONTROL LISTS This list highlights the importance of constructing and writing ACLs carefully While ACLs can be reorganised within CustData correctly designing access lists on paper or a spreadsheet first will save time and the reduce the likelihood of introducing errors 06 05 TESTING YOUR ACL Once you have created your ACL you should test it from a remote site To test the example given in Figure 28 Telnet from devices in the 172 16 16 0 255 255 255 240 network to host 10 10 10 10 Use devices from both end of the range as well as in the middle 06 06 DELETING AN ACL To delete an access control list navigate to the Manage ACL page refer section 06 03 then click on the Delete Access List button This will clear the ACL from the router and from CustData Figure 29 Delete ACL Note There is an implicit deny all trafic statement at the end of the Access Control List Existing IPv4 Access List Line Rule Delete Move permit tep 172 16 16 0000 15 host 10 10 10 10 eq telnet Delete 2 permit udp any 10 10 10 0 0 0 0 255 eq finger Delete geny ip any any Ueicte 4 permit top any any established Delete permit tcp any eq smtp host 10 10 10 10 Delete Back Add Line Delete Access List Apply Access List IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 U
51. information about Routing Tests IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 07 Managing Your Routing 07 01 Maintaining your contact details 07 02 Changing routing to your service 07 03 Manage the IPV6 prefix delegation for your ADSL service 07 02 01 To change routing to your service 1 Log in to CustData 2 Select Service menu item from the Manage menu on the top right corner of the Home screen 3 Click on IP Routing tab on the Manage Service screen 4 Click on the View Edit Routes button for the relevant service you would like to view or modify 5 Add change or delete routes as described below 07 02 02 Add Static Routes Use this procedure if your service uses Static routing 1 Access the View Edit Routes screen as described in Section 07 02 01 2 Enter the new route in the Network Address field and select the CIDR value Network Address CIDR 201 35 218 215 i aE Add 3 Click the Add button after you have entered the prefix details 4 Inthe next confirmation screen clicking the Submit button will automatically send an authorisation email to the registered contact of the prefix It is imperative that this email is responded to promptly and exactly as instructed The request will be in Pending Approval status until it has been authorised 5 When author
52. isation is received the request will be updated to Approved Pending Action status 6 The new static route will be added to the access router at the next scheduled implementation time see note 3 in Section 07 02 for routing implementation schedule 07 MANAGING YOUR ROUTING 07 02 03 Add BGP Routes Use this procedure if your service uses BGP routing To update your AS Filter refer to Section 07 02 06 1 Access the View Edit Routes screen as described in Section 07 02 01 2 If you only need to add a single prefix to your BGP filter prefix list leave the Variable Prefix checkbox unticked enter the new prefix in the Network Address field and select the CIDR value See the screenshot below for an example this would be an exact match for prefix 203 50 0 0 with subnet mask 255 255 252 0 Variable Prefix Webwork Address CIDR ge le 2 203 50 0 0 i 22 If you want to specify a range of prefix lengths for a given prefix tick the Variable Prefix checkbox enter the new prefix in the Network Address field and select the CIDR value Then select the upper and lower bounds of the prefix length to match on using the ge greater than or equal to and le less than or equal to fields See the screenshot below for an example this would match on any prefix in the IP address block 203 50 0 0 16 with a prefix length between 20 and 24 bits inclusive Variable Prefix Network Address CIDR ge le 7 203 50 0 0 I 16 A
53. iterion for all addresses So this access list will allow mail through to 10 10 10 10 and deny everything else IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 06 01 Tips for using ACLs 06 02 ACL management 06 03 Manage ACLs 06 04 Example of a poor ACL lt PREVIOUS 06 01 02 Wildcards Incorrect addresses and wildcards will be accepted as any valid IP address can be added to an ACL Therefore wildcard masking must be clearly understood and correctly applied An incorrect wildcard mask may produce unexpected results Here are some examples of IPv4 address wildcard masking Network CIDR Network Notation Wildcard 10 1010 0 255 254 0 0 10 1010 0 23 P 10 10 10 00 0 1 255 10 1010 0 255 255 255 0 10 1010 0 24 10 1010 00 0 0 255 10 1010 0 255 255 255 128 101010 0 25 10 1010 00 0 0127 10 1010 0 255 255 255 192 E 10 1010 0 26 10 10 10 00 0 0 63 10 1010 0 255 255 256 224 101010 0 27 10 1010 00 0 0 31 10 1010 0 255 255 255 240 10 1010 0 28 10 1010 00 0 0 15 10 1010 0 255 255 255 248 101010 0 29 10 1010 00 0 07 10 1010 0 255 255 255 252 10 1010 0 30 10 1010 00 0 0 3 IPv6 ACLs follow a simpler format compared to IPv4 Wildcards are not used rather the prefix length identifies the valid IPv6 range much like IPv4 CIDR notation For example an IPv6 network identified as 200
54. le 1 permittcp 172 16 16 0 0 0 0 15 host 10 10 10 10 eg telnet 2 permit udp any 10 10 10 0 0 0 0 255 eg finger 3 deny ip any any 4 permittcp any any established cn permit tcp any eq smtp host 10 10 10 10 The Access Control List shown on this screen has several problems e Line 1 permit TCP 172 16 16 1 1 1 15 host 10 10 10 10 eq telnet The rule is valid and will allow telnet access from 172 16 16 0 28 to 10 10 10 10 Line 2 permit udp any 10 10 10 0 0 0 0 255 eq finger While this line may look fine finger is a TCP option and is not available in UDP This line will not be written to the router and CustData will display an error message after the ACL is applied Line 3 deny ip any any statement This line is valid However recall that ACLs are read from the top down and stopped when a match has been found As this line will match any address on any port it will act on all traffic that didn t match one of the earlier rules and no further lines will be read Line 4 This line was probably intended to allow any outgoing requests to receive a response With good ACL design it would have been more efficient to write this line early Then fewer lines would need to be red in many cases speeding up the data handling Line 5 This line would have allowed mail servers to respond to mail being sent to them however this was probably not the intention Line 5 was more likely intended that mail could be sent to the ma
55. lick on Edit as warnings about an overloaded service 5 On the new screen that appears enter the new authorised contact details and click on Save e Outage Contact for notices about any outages that may affect your service e Routing Contact for routing change authorisations and any routing issues e Statistics Contact for reports on service usage IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 03 01 Home 03 02 Reports OKRIKAV ETETE 03 04 Support 03 05 Logout 04 Usage Threshold Alerts 05 Reports lt PREVIOUS 03 NAVIGATION AND FUNCTIONALITY Each time you log in to CustData you ll see the Welcome Screen with further navigation options on the top right corner of the screen We ll look at the basic functionality of these menu options here Figure 5 Welcome Screen O ea T MO T HESE EMTER HOME REPORIS MANAGE T SUPFORT Mi ai n eee WELCOME TO CUSTDATA Cosmet Us Logout ACCOUNT B65 GS 6666 ABC1I9 P Led ANAGEMENT MADE EASY ED USAGE METER E ACCOUNT MANAGEMENT ff REPORT A FAULT ONLINE HELP Cheech yim Jili wbege PO Cl pin otoend delati Eiir yir hi Hopadig bi iip Soper i IPV6 SUPPORT Tehla icedetatey ippon Por Pee IP as a ig pad dette Car para dee Wie ce chee dager Put Bor Pa Medien pidii candy 03 01 HOME The Home or the welcome screen provides menus to select repor
56. lstra You must take the time to maintain accurate contact details Here s how to check the current registered contact details for an IP address range allocated by Telstra 1 Ve Log in to CustData Select Service menu option from Manage menu on the top right corner of the Home screen 3 Click on IP Routing tab on the Manage Service screen At the bottom of the screen click on Contact details for Telstra allocated IP blocks Check that the email address is correct Remember this email address is where approval requests for all routing changes will be sent for confirmation before they are actioned Make any required changes and click on the Submit button Further assistance is available via Online Help IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 07 Managing Your Routing 07 01 Maintaining your contact details 07 02 Changing routing to your service 07 03 Manage the IPV6 prefix delegation for your ADSL service lt PREVIOUS Figure 30 IP Routing screen P ROUTING ADDITIONAL IP BANDWIDTH CHANGE IP ROUTING Q Ory p p p b 2 t 0 r Warne Lotebon Phone Mereber Motels Number treet Address t Lag ye ah er we Servie sbona Numbers ovie lype Optom o View Eot Hrste sericettO MSSSSSSS ire Lot Bastes Vee totte e wt Vem Eat Revtes ore Let Bavtes STATE Vow fot Aoste
57. nd Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 07 Managing Your Routing 08 Routing Tests 09 Domain Name Service 10 Additional IP Address Services 11 Conclusion 11 CONCLUSION Using CustData can be a vital part of your Broadband management strategy Using the tools and reports provided here will help to ensure your service is properly configured While it is almost impossible to remedy a problem after the fact regular checking of your service statistics can enhance your network s performance and reduce your costs Of course it is also essential to maintain your hardware and security systems keeping both up to date by installing all applicable patches and updates as recommended by the vendors The Internet is a powerful business tool We hope we can help it play a key role in your ongoing success 11 01 Further Assistance Further assistance is available via CustData s Online Help feature simply click on the Online Help button available on the Home screen Online Help option is also available from the Support menu on the top right hand corner of Custdata screens For CustData Faults Use the Report A Fault function in CustData or contact the Technical Helpdesk using one of the numbers below e Telstra Business customers can call 132999 e Telstra Enterprise and Government customers can call 1800 066 594 e Telstra Wholesale cus
58. ng an IP address range to confirm that your proposed routing changes have been implemented e Successfully Adding IP Addresses will result in a successful trace as described under 08 02 01 below e Successfully Deleting IP addresses may return a result similar to that under 08 02 02 below Note The Testing feature is not available for Telstra services onthe NBN 08 01 HOW TO TEST YOUR ROUTING 08 01 01 Node to Host Testing Figure 31 Node to Host Testing DIAGNOSTIC TOOLKIT Contact Us Logest ACCOUNT 666 666 6666 ABC 1273 Pvt Lid NETWORK VISIBILITY ONS VineMLTY MAM ViSdteLiTY BACKCHANNEL TARE NODE TO NODE TESTING Test type From Te NODE TO HOST TESTING Test type From Ye Albary z 1 Log into CustData 2 Select Diagnostic Toolkit menu item from Support menu on the top right hand corner of the Home screen 3 On the Network Visibility tab scroll down to the Node to Host Testing section 4 Inthe Test type field select either Ping or Trace based on your testing requirement IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 07 Managing Your Routing 08 Routing Tests 08 01 How to test your routing 08 02 Common trace route results 09 Domain Name Service 10 Additional IP Address Services 5 Inthe From field select a remote Telstra Internet Direct PoP fr
59. ng Your Routing 08 Routing Tests 04 USAGE THRESHOLD ALERTS You won t be charged any fixed broadband excess data charges for your first two bills when you are a new customer or recontracting your service It s part of our Peace of Mind Commitment If you are eligible for Peace of Mind you will also see a notification which shows Peace of Mind Committment applies next to Data used section 04 01 HOW TO RECEIVE USAGE THRESHOLD ALERTS The Usage Threshold Alerts service is now built into all standard tiered plans and will be provided as long as you ve included an active email address in the Billing Contact line of the Update Contact Details screen Refer to 02 03 for details Usage Threshold Alerts are not available for e Fixed and Unlimited plans e Multi Site Volume Based plans e Customised Pricing plans 04 02 USAGE THRESHOLD ALERT TRIGGERS A Usage Threshold Alert will be triggered when CustData recognises that you have reached the nominated percentage of the usage associated with your plan You ll receive your alert email within approximately 48 hours You may also nominate to include an additional email contact to receive this alert You may also nominate to include an additional email contact in the secondary email billing address to receive this alert refer to 02 03 04 03 HOW TO DE ACTIVATE USAGE THRESHOLD ALERTS You can choose to not receive notices for any of the nominated threshold levels by clickin
60. nt number from the Service Multi Site Account dropdown at step 4 in the section above Account and Multi Site level reports will include data from cancelled services if they had billable usage during the selected billing cycle IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 05 01 Account level amp multi site level usage reporting 05 02 Usage meter 05 03 Daily usage reports 05 04 03 Monthly Report Table Headers Once you have generated a Monthly Usage Report the table header will reflect the level of reporting you have selected e Account Name and Account Number are the same as those that appear in the bar at the top of each screen in CustData e Service Name is the name that appears against the service on your account e Deal Name is the name of the plan you are on this will appear only when viewing single service level reporting e Multi Site Deal Name is a generic name for all Multi Site plans For details of your plan please refer to your broadband service contract e Aggregator Number is the 10 digit number that appears on your account This number is used to accrue and summarise all usage generated by the services within your Multi Site plan 05 04 03 01 Sample Monthly Report Table Headers Account Name lt Account Name gt Account Number lt Account Number gt Monthly Total Data Volumes Mbyt
61. om the list Be sure to choose a remote PoP as your local PoP may not detect a routing loop caused by incorrect router configuration 6 Inthe To field enter the IPv4 or IPv6 address that you wish to trace or ping 7 Click on the Get Statistics button Your test results may take some time to come back especially if the test is made to a device that is not correctly configured 08 01 02 BGP Route Lookup Figure 32 Diagnostic Toolkit BGP Route lookup BGP ROUTE LOOKUP Tost Typo Teast From IP faidross 65 Path Repow IP Akira orefic F Melbourne AS51371 ie GET RESULTS AS PATH regex The Route Lookup tool allows you to query TID s BGP routing tables There are two query types IP Route 1 Log in to CustData 2 Navigate to Support menu on the top right hand menu and select Diagnostic Toolkit menu item 3 On the Network Visibility tab scroll down to BGP Route Lookup section at the bottom of the screen 4 Inthe Test Type field select IP Address prefix and in the Test From field select the appropriate site to lookup from 5 Inthe IP Address AS Path Regex field enter an Pv4 or IPv6 address route 6 Click on Get Results button 08 ROUTING TESTS The example in the figure below shows the BGP routing table entries for the route to the F root name server at 192 5 5 241 The command executed on the route server was show ip bgp 192 5 5 241T Figure 33 Diagnostic Toolkit BGP Route Output BGP
62. ork For more information please see telstra com au internetdirect Access is subject to scheduled maintenance or service outages The spectrum device and are trade marks and are registered trade marks of Telstra Corporation Limited ABN 33 051 775 556 IT S HOW q WE CONNECT 01 Welcome to CustData 02 Access and Message Services 02 01 Logging in 02 02 Setting a new password 02 03 Update contact details 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 07 Managing Your Routing 08 Routing Tests 09 Domain Name Service 02 ACCESS AND MESSAGE SERVICES Any access to CustData requires a secure login You can access the login page at https www telstra net custdata 02 01 LOGGING IN To log in go to the login page and enter either your e Account Number e Service ID opshandle OR Full National Number FNN e PLUS your Password Initially this will be the password provided in your service configuration email For assistance contact the Technical Helpdesk refer to Section 11 for contact details 02 02 SETTING A NEW PASSWORD 02 02 01 Change your initial password 02 02 02 Change your reset password 02 02 03 If you forget your password 02 02 04 Password lifetime Because of the critical data that can be accessed and controlled via CustData it is essential to protect access to your CustData information with stringent password managemen
63. orts screen 4 Inthe screen that appears select the required service account number or Multi Site Aggregator ID from the dropdown list in the Service Multi Site Account field 5 Now select Daily Summary in the Data Type field 6 Enter the Start and Through to dates for the days you want included or select dates on screen by opening the Calendar icon see 05 03 02 below 7 Click on the Generate Report button If you do not enter a From or Through to date the day before the current day will be used by default Further assistance is available via Online Help 05 REPORTS Figure 7 Daily reports screen SERVICE USAGE REPORTS Contact Us Logout ACCOUNT 665 666 6666 ARTIT Pra Led DLLGE BEDE BOSTSLY REPORTS MALY REPORTS 05 03 02 Using the Calendar Box If required CustData lets you choose reporting dates from a calendar Simply click the Calendar icon next to the From or Through to text fields to open the calendar window The current month will be displayed by default however you can select a different month from the dropdown list This option is useful if you wish to view usage for a calendar month Figure 8 Report Calendar TR lus m Calendar Windows Internet a El E e B January lt 2014 January 2014 E a B e 7 8 8 jio fim 22 13 eae 20 21 22 23 24 ee eee 27 28 29 gol si IT S HOW WE CONNECT 01 Welcome to Cus
64. outing to your service 07 02 02 Add static routes 07 02 03 Add BGP routes 07 02 04 Subnetting 07 02 05 Deleting address ranges 07 02 06 Update as path filter You can use CustData to control the routing to your service However the following important notes apply 1 use extreme care a mistake could remove your IP networks from the internet 2 if you have IP Addresses that are not allocated by Telstra refer to section 07 01 02 for important routing policy information You may need to contact the Technical Helodesk refer to Section 11 for contact details for assistance with creating summary routes 3 Routing change implementation is scheduled at 08 05 10 05 12 05 14 05 16 06 16 09 20 03 27 05 and 00 05 AEST or AEDT during daylight savings period in eastern states daily 4 RADIUS server login authentication Telstra Internet Direct connections via ADSL set up user details in the Telstra Internet Direct access router and use a RADIUS server for login authentication If you submit a routing request for one of these services you will need to disconnect from the service and reconnect at least 1 hour after the change has been authorised and implemented Authorised routing changes will not take effect until after you have disconnected and reconnected 5 test your service Once changes have been implemented we highly recommend that you use CustData to test your service for correct configuration Please see Section 08 for
65. sage Threshold Alerts 05 Reports 06 Access Control Lists 07 Managing Your Routing 07 01 Maintaining your contact details 07 02 Changing routing to your service 07 03 Manage the IPV6 prefix delegation for your ADSL service 07 MANAGING YOUR ROUTING CustData gives you the ability to manage many routing options for your Telstra Internet Direct service This means you can better control and customise your service at any time that it suits you Note The Routing feature is not available for Telstra services on the NBN 07 01 MAINTAINING YOUR CONTACT DETAILS 07 01 01 IP addresses allocated by Telstra 07 01 02 IP addresses not allocated by Telstra Before you can use CustData to manage the routing to your service you need to set up a Routing contact in the Update Contact Details tab of Manage Account section See section 02 03 for instructions When a change is made to your routing via CustData an email requesting approval for the change will be sent to the contact for the relevant IP address block as listed in the register of the body that allocates that IP address range While the Routing contact you nominate in CustData Update Contact Details section does not have to be the same as this registered contact it is preferable It is important that both sets of contact details are updated if the listed person leaves your organisation and or their email address changes 07 01 01 IP addresses allocated by Te
66. sample graph shows several jumps in usage over the reported period If these can t be explained by changes in business activity it is highly likely that other issues are affecting the service A more detailed analysis shows e an increase in uploads from the service to Telstra Internet Direct in red in January April July through August and September through early November e increasing downloads from Telstra Internet Direct to this service in green in January July through August and September through early November Note that all downloads count as billable usage e apparently normal usage in February March and May June e looking closely the red line sent traffic is almost equal to the green line received traffic When the green line is dominant the red will appear as a stripe in the green histogram 05 06 04 Analysing the trends 05 06 04 01 Analysing upload increases 05 06 04 02 Analysing download Increases 05 06 04 03 Analysing uploads over downloads In the sample the increasing uploads may still not have added billable charges to your account as Telstra Internet Connect includes free uploads up to the Backchannel Threshold Ratio of 1 4 ie upload traffic remains less than one fourth of downloads Similarly significant increases in download traffic may not affect your bill if you had chosen a fixed price plan but the speed of your service could be downgraded if downloads exceed the plan s preset level
67. t IP Routing tab from the Manage Service screen 4 Click on the Manage Delegated IPv6 Prefix button 5 The ADSL Delegated IPv6 Prefix Management page will display the Delegated Pv6 Prefix assigned to your service 6 For customers using provider independent ranges you can Add Modify or Delete your Delegated IPv6 Prefix as described below 07 03 02 Add Delegated IPv6 Prefix 1 Access the Manage Delegated IPv6 Prefix screen as described in 07 03 01 above 2 Enter the new IPv6 prefix in the Add Delegated IPv6 Prefix field using CIDR notation eg 2001 db8 e 56 3 The add prefix request will be listed as Pending Approval 4 CustData will automatically send an authorisation email to the registered contact It is imperative that this email is responded to promptly and exactly as instructed 5 When authorisation is received the add prefix request will be updated to Approved Pending Action status 6 The new prefix will be added to RADIUS at the next scheduled implementation time after which the ADSL modem will need to be reset for the changes to take effect IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 07 Managing Your Routing 07 01 Maintaining your contact details 07 02 Changing routing to your service 07 03 Manage the IPV6 prefix delegation for your ADSL service 07 03
68. t procedures Your CustData password must be 1 Aminimum of 8 characters in length 2 Dissimilar to your last five passwords used 3 Made up from at least 3 of the 4 following character groups e english uppercase A through Z e english lowercase A through Z e digits O through 9 e non alphanumeric for example e further assistance is available via Online Help 02 02 01 Change your initial password If your Telstra service is new and is not associated to an existing CustData account you will be provided with a default password in your configuration email This is a temporary password that you will be prompted to change the first time you log in IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 02 01 Logging in 02 02 Setting a new password 02 03 Update contact details 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 07 Managing Your Routing 08 Routing Tests Figure 1 Initial password change E _ CUSTOATA CUSTDATA PASSWORD CHANGE Thoni pou bo legge iio Curis The pitarord Rii bin been peso io pou h hemporeey For iui pores pee Change pour pasword bere New paeced Conii paired 02 02 02 Change your password If you need your password reset for any reason you will be issued with a temporary replacement To prevent this replacement password from expiring you must set a new password when you next
69. tData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 05 01 Account level amp multi site level usage reporting 05 02 Usage meter 05 03 Daily usage reports 05 04 Monthly usage reports 05 05 Scheduled reports lt PREVIOUS 05 03 03 Producing reports at the Service Multi Site Account level 05 03 03 01 Account level reports Additional information 05 03 03 02 Multi Site level reports Additional information It is now possible to generate daily reports of your Account Multi Site or Individual Service usage Figure 9 Daily Usage Summary Report screen SERVICE USAGE REPORTS Comella Loge ACOOUNT 666 666 6666 ADC 13 Prl Lid WERGE WETER MOATHLY REPORTS DALY REPORTS fone Muhsin ce aml Dae Typa Hepi 1il Cate ppal Ead Cale H ETR k D r rs le es Pra a Ti UF r EH tAr Ei p H 1 3 Access the Daily Reports screen as per section 05 03 01 above 4 Select your account number from dropdown labelled Service Multi Site Account D Choose your daily summary details by selecting the appropriate radio buttons under Data Type 6 Enter your preferred Start and Through to dates in the text field or click the Calendar icon to open and use the calendar window 7 Click on the Generate Report button If you request an Account or Multi Site daily usage report there may be a short delay as the data is processed The following message will
70. thod will depend on your specific device Alternatively you can simply delete the tested IP address Routing loops can easily occur if you have a number of advertised IP addresses but only use a few leaving the rest unconfigured You can check the subnets routed to a service by clicking the View Edit Routes button 08 ROUTING TESTS 08 02 02 02 Trace route to an unconfigured device e Result 1 The trace ends at your link then returns a series of question marks and asterisks This often indicates that your access device is not properly configured and you should seek assistance from your router supplier or IT Support e Result 2 If your trace is directed to an address range that isn t in the routing tables of the access router will usually stop at the Telstra Internet Direct Core Router with a series of question marks and asterisks The address range having been deleted is simply undeliverable and this result does not affect your service Note A similar result may occur if your Telstra Internet Direct service is not connected at the time of the test Figure 36 Node to Host Trace results for a trace to an unconfigured device NODE TO HOST TESTING Test type From To Ping Varna moc 7 waw QoL ple com Get Statistics Hetwak Device Rownd Trip Times 1 nlf welcomes perih telstra el 201 50 112 38 A mmeg 12 maae 8 matt z gig abeethiemeil O 2 2 wael cores parai 00113 17 12 maet 12 msec Tt miat bunde efher
71. to analyse usage trends and perform trouble shooting This regular monitoring of your services is highly recommended Doing so can help you identify and remedy issues early Early detection makes it a lot easier to diagnose a problem and put effective prevention in place By becoming familiar with the reports available from CustData you can accurately identify trends and or issues affecting your service For example you can now view monthly or daily statistics in both graphical and tabular formats including usage data at an Account Multi Site Aggregator or Single Service level 05 01 ACCOUNT LEVEL AND MULTI SITE LEVEL USAGE REPORTING Account level and Multi Site level reporting are supported for daily and monthly usage reporting Scheduled reporting is also supported with frequencies aligned to your monthly billing cycle Account or Multi Site level reports are not available for usage data recorded before 19 May 2009 05 02 USAGE METER CustData s Usage Meter provides a summary of your data usage for each service attached to your account The first time you click on the Usage Meter feature your first 10 services will be The View Details link directs you to the Monthly Reports page where you can run a more detailed report for the selected service Business Broadband ADSL Bundled High Speed 100CB Service Plan plan Billing start ose date Billing end date towa DATA USED 95 GH Remaining Displayed usage Info
72. tomers can call 18 02288 Option2 Option For Internet Service Faults Telstra Business customers can call 132999 for assistance with the following broadband products e Business Broadband e BizEssentials e DOT Digital Office Technology e T Biz NBN Telstra Enterprise and Government customers can call 1800 066 594 for assistance with Telstra Internet Direct Telstra Wholesale customers can call 18 02288 option 2 option 1 for assistance with the following products e Telstra Wholesale Internet TWI e Virtual Internet Service Provider vISP Broadband
73. ts manage account and service s and other support options This screen also provides quick links to Account Management and Reporting features of CustData 03 02 REPORTS The reports menu option provides access to the following reports 03 02 01 Service Usage This screen provides tabs to view usage Summary and various daily and monthly reports Usage Meter View usage summary of your service s Also configure scheduled reporting e Configure Usage Notification manage internet usage alerts for your service See Section 04 for more details on Usage Threshold Notifications There are also links to the following external URLs which provide management functions and information for Telstra Business Broadband customers e Configure scheduled reporting arrange to receive an aggregated monthly summary in csv format for services associated with your account or Multi Site plan for the most recent billing cycle period Monthly Reports Tabular and graphical traffic data for your service over a selected billing cycle Daily Reports Tabular and graphical traffic data for your service through selected start and end dates See Section 05 for information on viewing and interpreting reports 03 02 02 Network Performance Check network performance statistics including Latency and Intercapital Domestic Links IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 03 01
74. ttribute that carries an IPv6 prefix to be delegated to you for use in the your network For example a prefix in a Delegated IPv6 Prefix attribute can be further delegated to another node through DHCP Prefix Delegation The following important notes apply 1 use extreme care a mistake could disconnect you from the internet 2 customers with IPv6 prefixes allocated by Telstra are only permitted to view their Delegated Pv6 Prefix 3 customers with IPv6 prefixes not allocated by Telstra ie provider independent allocations are permitted to view and modify their Delegated IPv6 Prefix Refer to section 07 01 02 for important routing policy information 4 IPv6 Prefix change implementation is scheduled to occur every hour on the hour 5 RADIUS server login authentication Telstra Internet Direct connections via ADSL use a RADIUS server for login authentication If you submit a delegated IPv6 prefix change request you will need to reset your modem after the change has been authorised and implemented in order for the change to take effect 6 test your service Once changes have been implemented we highly recommend that you use CustData to test your service for correct configuration Please see Section 08 for information about Routing Tests 07 MANAGING YOUR ROUTING 07 03 01 View Delegated IPv6 Prefix 1 Log in to CustData 2 Select Service menu item from the Manage menu at the top right hand of the Home screen 3 Selec
75. use by spammers amongst others Your servers may even be blacklisted as a source of unwanted email Again there are other reason why uploads may exceed downloads However this event always warrants careful scrutiny of your equipment and online activity 05 07 DRILLING DOWN INTO SUSPECT USAGE 05 07 01 Producing 5 Minute Polling Reports 05 07 02 Interpreting the graph 05 07 03 Analysing the results 05 07 04 Identifying the cause 05 07 05 Identifying the solution for malicious activity Once you have identified a period of inconsistent or suspect traffic usage CustData allows you to drill down into that period to see the usage patterns In more detail 05 07 01 Producing 5 Minute Polling Reports 1 Login to CustData 2 Navigate to Reports menu at the top right hand corner and select Service Reports menu item 3 Click on Daily Reports tab on the Service Usage Reports screen 4 Choose the required Service from the dropdown list 05 REPORTS 5 Now select 5 Minute Polling Data in the Data Type field 6 Enter the Start and Through to dates for the days you want included or select dates on screen by opening the Calendar icon see section 05 03 02 7 Click on the Generate Report button Further assistance is available via Online Help Note 5 Minute Polling is only available at the Individual Service reporting level 05 07 02 Interpreting the graph In 5 Minute Polling Graphs e red line uploads connected servic
76. ve passed through the specified AS If you are using AS path prepending to influence route selection set the prepended AS numbers as Transiting Transiting and Terminating TID network will accept routes that have originated from or passed through the specified AS 7 Click Submit to confirm the changes Your AS path filter will be updated on the access router at the next scheduled implementation time see note 3 in Section 07 02 for implementation schedule Please be aware that In some cases adding more than 31 transiting AS Numbers will be unsuccessful without warning Please contact Telstra for assistance in such cases IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 06 Access Control Lists 07 Managing Your Routing 07 01 Maintaining your contact details 07 02 Changing routing to your service 07 03 Manage th e IPV6 prefix delegation for your DSL service ce lt PREVIOUS 07 03 MANAGE THE IPV6 PREFIX DELEGATION FOR YOUR ADSL SERVICE 07 03 01 View Delegated IPv6 Prefix 07 03 02 Add Delegated IPv6 Prefix 07 03 03 Modify Delegated IPv6 Prefix 07 03 04 Delete Delegated IPv6 Prefix This section applies only to Pv6 enabled ie dual stack ADSL services You can use CustData to manage the Delegated IPv6 Prefix associated with your ADSL service The term Delegated IPv6 Prefix refers to a RADIUS a
77. ver 24 hours dropping considerably after hours for example A typical office running a mail server with people accessing the web will probably send a lot more data than it receives and encounter less traffic overnight On the other hand a business hosting anumber of websites and or mail services might have more data going out than in and traffic at night could be quite high Carrying out regular trend analyses and establishing typical patterns for your business will make it easier to identify any Unusual changes in your usage 05 07 04 Identifying the cause Going back to our example the tabulated data confirms high traffic with similar upload and download levels outside normal business hours This could well indicate that data is being turned around or rejected by a site Some of the most common causes include e poorly configured router causing a routing loop See section 05 06 04 03 e malicious activity such as virus or Denial of Service DOS attacks e your equipment is being used for proxy services There are numerous proxy services that servers can offer depending on the operating system and router configuration A few more common examples Include e open web proxy having a web proxy server that allows access by external internet users means an unknown user can have their browser set up to use your server as their proxy This can result in high volumes of unwanted traffic being passed through your proxy serv
78. ytes COMM LAE Prom Teletra oternet JIJFEL Drenk oad Regeair h Note For Telstra services on the NBN only the Service Capacity Line Occupancy IN Line Occupancy OUT 24 Hour avg Kbps 24 Hour avg Line Occupancy 4 Hour peak Line Occupancy 1 Hour peak Line Occupancy and 15 Min peak Line Occupancy will be reported as zero lt PREVIOUS IT S HOW WE CONNECT 01 Welcome to CustData 02 Access and Message Services 03 Navigation and Functionality 04 Usage Threshold Alerts 05 Reports 05 01 Account level amp multi site level usage reporting 05 02 Usage meter 05 03 Daily usage reports 05 04 Monthly usage reports 05 05 Scheduled reports lt PREVIOUS 05 04 MONTHLY USAGE REPORTS 05 04 01 To produce Monthly Usage Reports 05 04 02 Producing reports at the Service Multi Site Account level 05 04 03 Monthly Report Table Headers 05 04 04 Daily Traffic Logs and Traffic Profiles 05 04 05 Daily Traffic Totals 05 04 06 Download Reporting option Our enhanced Monthly Usage Reports allow you to check your service usage for a complete billing cycle at an Account Multi Site Group or Individual Service level This billing cycle data replaces the calendar month basis of our previous monthly reporting option and should prove more relevant for your account If you require calendar month reporting we recommend you use the daily reporting function which allows you to select from the first to the last

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