HotKeyCall User's Guide - Alloy Computer Products
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1. and the host running HotKeyCall should be visible to each other Please Note If the HotKeyCall connects to the Quadro through WAN interface ensure that a corresponding filtering rule for the host running the HotKeyCall is created on the Quadro Creating this filtering rule is not required if the firewall on the Quadro is disabled or is in the Low security level For more information on creating filtering rules see the Manual Il Administrator s Guide for the corresponding Quadro software version Quadro Software HotKeyCall is compatible with the following Quadro IP PBX softwares e Quadro2x v 5 0 11 or higher e Quadro4x 16x v 5 0 11 or higher e Quadro6L v 5 0 10 or higher e QuadroM32x v 4 1 15 or higher e Quadro4_Li v 5 0 7 or higher Host Operating System e Windows XP e Windows Vista Installation To install HotKeyCall run the HotKeyCall setup program and follow the instructions of the setup wizard On its first launch HotKeyCall will automatically open a dialog box with the configuration settings Configure those settings as described in the Configuring HotKeyCall section For the proper operation of HotReyCall it is also recommended to create the appropriate dialing rules See the section Mapping Phone Numbers to Quadro Call Routing Rules for more information To run or uninstall HotReyCall use the appropriate option in the MS Windows Start Menu Programs Epygi Technologies HotKeyCall menu HotKeyCall User s G2. 72 692 1166 x39 SIP 20539 sip epygi com Cs Manual User s Guide Edition 1 SW Release 1 10 and higher J uly 2010 HotKeyCall User s Guide Table of Contents Introducing HotKey Call visccccie cc6e song dak otha chee nera ira sia one nata tiene ent ale deen ies tartine ees Requirements xs tte rennin handmade ad pan epee nicer ta del vane a te EA ls RE cea phan agian ney InStallation sce ess se catia dala E Sale A te ape ne ug os ep age ad a eee as Configuring HoteyCall emesa tem dean aden cede ae ae ies olen Pee arate a aed Mapping Phone Numbers to Quadro Call Routing Rules Making CallSuieeri diametre i ky gegen ei da ee Modal phd ie ea ad Sateen lee ee ee Multilingual Support for the HotReyCall ii siisiisiiseeseereereenesses HotKeyCall User s Guide Introducing HotKeyCall Introducing HotKeyCall HotKeyCall is a free MS Windows software application that allows PC users to dial telephone numbers directly from their desktop from any application window e g web browsers e mail client text documents etc This can be done by simply highlighting the number you wish to dial and pressing a predefined hot key sequence e g Ctrl Y HotReyCall uses Epygi s 3pcc Third Party Call Control interface for calling the users extension and then to establish the call through the Quadro However HotKeyCall does not require the 3pcc license key to be installed on the Quadro Requirements Network Connectivity Quadro
3. ber to Quadro Call Routing Rules Mapping Phone Numbers to Quadro Call Routing Rules All calls initiated by HotKeyCall are handled by the Quadro Therefore the phone number selected by HotKeyCall should match with the call routing rules specified on the Quadro To bridge the selected numbers to the Quadro call routing rules the Dialing Rules dialog box Fig 2 is used Dialing rules ss Xa Pattern Discarded sym Prefix Suffix Description 1 1 1 O11 Add Edit Delete Fig 2 Dialing rules window The following step by step instructions describe how to add a new dialing rule 1 On the Dialing rules window click the Add button 2 Inthe text fields displayed at the bottom of the form specify the following settings e Pattern a character string with wildcards specifying the phone numbers that will be modified by this dialing rule The following wildcards can be used in the pattern string 2 stands for a single alphanumeric character stands for the one or many alphanumeric characters Please Note Dashes white spaces opening and closing parentheses and dots used for readability of the phone numbers in the application window are being removed by HotKeyCall before the dialing rules are applied to that number When building a rule make sure that the Pattern and Discarded Symbols settings do not take into account the above mentioned symbols e Discarded Symbols The number of the cha
4. logies to be accurate as of the date of publication is subject to change without notice Epygi Technologies assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains Epygi is a registered trademark of Epygi Technologies Ltd All other products and services are the registered trademarks of their respective holders meses oJ D 7 eh o Pn La d nt gal H EL Ll nil cpysi Epygi Technologies Ltd Copyright 2003 2010 Epygi Technologies Ltd All rights reserved
5. otKeyCall Making Calls through Quadro from Microsoft Windows PC Cerys Manufactured in the USA About Epygi Epygi Contacts Epygi Products VoIP Enabling Your Business Corporate Epygi Design and Become an Epygi Reseller Headquarters Development Labs Texas USA Yernv Partners Epygi Technologies Ltd Epygi Two Legacy Town Center Hrach s Sentec Uova 6900 North Dallas Parkway Suite 850 Sth flo Support Plano Texes 75024 Yereva Success Stories Sn one SSS T e x ar BS El If anne Fone nr EN Priel aM CRE gt Find an Epygi Dealer Request Inquiry Form lles Dra Dl es Email galezPepyai com pes Warren Sonnen marren somen Sepyg com Sent Thu 1 28 2010 1 26 AM Diana Gurzadyan Annie Ghannoun Ashihen Barseghian Raffi Ohanian Hrant Vardanyan Levon Harutyunyan Become an Epyei nlicatiens Part Email partnersge itogoRe Request Inquiry Tri on mi Email goles epva aust finally agree on a color maun for the red PMS 187 should be used on all documentation marketing material technical Epygi Dealer Distributor Support files logos business cards and any website images Technical Suport support epyai com Information deglers epyai com Become an E Warren Sonnen Director of Product Management Become an Epygi Sales Agent Director of Marketing North America Europe Africa Warren Sonnel EPygi Technologies Ltd Office 1 9
6. racters to be removed discarded from the beginning of the selected phone number e Prefix Characters to be added to the beginning of the number e Suffix Characters to be added to the end of the number e Description Descriptive text for the specified dialing rule 3 Click Save then Close Example The 1 972 692 1166 number is selected in some application window for example browser window and Ctrl Y is pressed for making the call via HotKeyCall The dialing rules of HotReyCall are presented in Figure 2 The above mentioned number matches with both dialing rules However the first dialing rule is applied because it contains more non wildcard characters 1 After processing the number by the first rule the first character is being removed and the rest is being send to the Quadro for making the call 19726921166 If the selected number is for example 374 10 297 099 then the second rule will be applied resulting in removing the character and adding 011 to the left of the number The resulting 01137410297099 number will be sent to Quadro for making the call HotKeyCall User s Guide Mapping Phone Number to Quadro Call Routing Rules To edit a dialing rule select the rule with a single mouse click and click on Edit To delete a rule select the rule and click on Delete Making Calls To make a call using HotReyCall please follow the steps below 1 Select the n
7. to establish connection with v Connect on startup the Quadro JI Start minimized e Make call hotkey which if pushed initiates the call Hotkey can be any key combination starting with Ctrl OR ll Cancel App and Alt keys like Ctra Ctrl p Alt 6 Alt u etc By default it is set to Ctrl Y Fig 1 HotKeyCall Settings window e Connect on startup if enabled HotKeyCall automatically connects to the specified Quadro on startup e Start minimized if enabled HotKeyCall automatically minimizes itself to the system tray after startup Once all the above settings are specified push the Connect button to connect HotKeyCall to the Quadro If the connection is established the Connect button will change to Disconnect To modify the connection settings disconnect HotKeyCall from the Quadro by pressing the Disconnect button and then specify the new values for the connection settings Please Note If HotReyCall fails to connect to Quadro contact Quadro s system administrator and ensure the firewall security level is set to Low or the corresponding filtering rule is created on the Quadro The dialing rules can be modified without disconnecting from the Quadro e Cancel closes HotKeyCall Settings dialog box without saving the changed values e Apply saves the changed values e OK saves the changed values and hides the dialog box HotKeyCall User s Guide Mapping Phone Num
8. uide Configuring HotKeyCall Configuring HotKeyCall To configure HotReyCall open the HotKeyCall gt Settings dialog box and specify the following settings Fig 1 e Address the IP address or the host name of the Quadro where the user s extension is located e Port the listening port on Quadro for 3PCC interface fl The default it is set to 4849 and can be changed from a U HotkeyCall ses hidden page on the Quadro Comet e Your extension the extension on the Quadro used for Address 192 168 25 221 calls initiated by HotKeyCall e Password the password of the above specified extension as configured on the Quadro Your extension 15 e Secure connection checkbox is used to enable a secure SSL encrypted connection between the Port 4849 Password ee HotKeyCall application and the Quadro eae connection I Attention This option should be selected vvhen the SES secure connection is enabled on the Quadro from Dialing 3PCC Settings page to allow HotKeyCall application to Charge daing nies er connect the Quadro Dialing options opens a dialog box where a user can specify the rules mapping the phone numbers dialed from HotKeyCall Hotkey onto Quadro s call routing rules For more details see chapter Make call Ctrl Y Mapping Phone Numbers to Quadro Call Routing Rules e Connect or disconnect after pushing Connect Program startup button HotKeyCall will try
9. umber in any application window and then press the hotkey Ctrl Y by default This opens the New Call dialog box Fig 3 Destination number 19726921166 2 In the opened dialog box the final number is displayed to be sent to Quadro You can edit it if needed New call Ex Cancel 3 Press the Make Call button cancel Once the Mahe Call button is pressed the phone connected to the HotKeyCall extension starts to ring AS soon as you pick up the call Fig 3 Make Call dialog box Quadro will automatically dial the phone number displayed in the New Call dialog box Signaling tones will indicate the progress of the call setup Multilingual Support for the HotKeyCall The HotKeyCall has multilingual support for Windows systems that allows the HotKeyCall to automatically detect the system default language and localize its menus and settings accordingly Currently the HotKeyCall supports six languages English French German Russian Italian and Spanish The way how to change Windows system language in Windows XP 1 Go to Start gt Settings gt Control Panel gt Regional and Language Options 2 In Regional Options tab find Select an item to match its preferences sentence 3 Below there is a drop down list select one of the supported languages you want and press Apply OK THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY The information furnished in this document believed by Epygi Techno
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