Ariamail3 User Guide
Contents
1. Mails Ariamail3 User Guide December 2008 Aria Technologies Pty Ltd www ariatech com au 1 ARIAMAIL3 USER GUIDE VOICEMAIL 4 VOICEMAIL MAIN MENU esii titer ettet repente tet e eet repere 1 1 1 1 PLAY PREVIOUS MESSAGE 1 1 2 2 PLAY CURRENT MESSAGE 1 1 3 3 PLAY NEXT MESSAGE eite te nie d E HOP ERES RUE DR re deep ge 1 1 4 4 STEP BACK 1 1 5 5 PAUSE F PEAY ster ri iere e E E OH OS ER RL 1 1 6 6 STEP PORWARD n eode RU Rae deeds 1 1 7 7 FORWARD ARCHIVE 1 1 8 8 OPTIONS MENU aret betta e he b HUNE Bee EIC ein PERS Rae bustum ide 1 1 9 9 DELETE MESSAGE 1 1 10 0 DELETE ALL MESSAGES 1 1 11 1 1 12 SPECIAL OPERATIONS FROM THE VOICEMAIL MAIN MENU eerte 7 12 VOICEMAIL OPTIONS MENU 1 2 1 1 GREETINGS MENU ien tainen ehe haere ber idt lentes E beares 1 2 2 2 INTERNAL VOICEMA AMJL eret terere tm ertt he rete 8 1 2 3 3 ABSENT PRESENT 1 2 4 2 GROUPS MENU ect 1 2 5 5 INTERNAL NUMBER SETUP 1 2 6 7 EXTERNAL NUMBER SETUP 7 27 8 EXTERNAL NOTIFICATION ENABLE esee 9 1 2 8 9 EXTERNAL TRANSFER ENABLE eese eene tette tenete nennen enen2. Selects PUBLIC Holiday 2 Selects COMPANY Holiday Be Turns Holiday mode OFF 2 12 1 ON HOLD SETUP MENU This option invokes the On Hold menu On Hold messages can be listened to recorded or deleted The On Hold output volume is also set here When this option is selected Ariamail3 will ask for a channel number 1 or 2 before playing the menu 2 1 3 2 AUTO ATTENDANT SETUP MENU This option invokes the Auto Attendant menu AA messages can be listened to recorded or deleted 2 1 4 3 INFORMATION MESSAGES SETUP MENU This option invokes the Information Messages menu Info messages can be listened to recorded or deleted 2 1 5 4 USER RECORDED SERVICE MESSAGES User recorded Service Messages can be handled with this option Valid message numbers are from 1 to 9 The maximum duration is 60 seconds the minimum duration 1s 2 sec The User Messages have been defined as follows Message 1 Automatic Auto Attendant Message Can be programmed to play before an AA menu Message 2 Before Hangup Message Can be selected to play before Ariamail3 hangs up Message 3 Before Transfer Message Can be selected to play before a transfer Message 4 After Transfer Message Can be selected to play after an unsuccessful supervised transfer Message 5 Invalid VM Box Message This message can be selected to play if a non existing VM box access is attempted 16 anama ARIAMAIL3 USER GUIDE Messa
3. MESSAGE 5 ON HOLD OUTPUT VOLUME 4 SELECT MESSAGE EXIT BACK TO MAIN 22 1 1 PLAY MESSAGE The Ariamail3 will ask for a 2 digit on hold message number 01 99 and then play the message if it has been recorded Otherwise the phrase Message not implemented will be played 110 n Message playback 2 2 2 2 RECORD MESSAGE The Ariamail3 will ask for a 2 digit on hold message number 01 99 and then play the prompt Please leave your message after the tone Press STAR to stop recording The maximum duration for manually recorded On Hold messages is 10 minutes ARIAMAIL3 USER GUIDE After the tone voice your message Press to stop Note if you hang up the message will still be recorded but this is not the preferred method 2 n n Record message f gt 2 2 3 DELETE MESSAGE beep The Ariamail3 will ask for a 2 digit on hold message number 01 99 and then delete the message if it is recorded 22 4 4 SELECT MESSAGE This option allows the Supervisor to force a particular On Hold message to play Supplying a message number 0 zero will revert to the originally programmed On Hold message sequence Firstly the machine will announce the currently selected On Hold message number Current message number three if for instance message number 3 is currently selected or Curre
4. message after the current one The message list is sorted in the following order new messages oldest first followed by old archived messages oldest first The timestamp is played if enabled The sender of the message is announced either the name or the extension number if the sender is an internal extension and this facility is enabled 114 4 STEP BACK The current message is stepped back a fixed amount of time default 3 seconds but is programmable so it acts as a rewind command 1 1 5 5 PAUSE PLAY This option starts and stops the playback of the current message No timestamp is played 11 6 6 STEP FORWARD The current message is stepped forward a fixed amount of time default 3 seconds but is programmable so it acts as a fast forward command 1 11 7 7 FORWARD ARCHIVE If the Auto Archive option is set this button acts as a FORWARD command You can forward messages either to a selected extension or a group of extensions If forwarding to any of the 10 available groups enter a group number from 1 to 9 or 0 for group 10 You can add a comment to the message The maximum duration is 3 minutes the minimum duration is 2 sec If the Auto Archive option is not set this button archives the current message To FORWARD to an EXTENSION with COMMENT added mr Jena rm rene 17 To FORWARD to an EXTENSION without comment 7 Jeno To FORWARD to GROUP of extensions
5. 2 RECORD MESSAGE 2 3 3 3 2 DELETE MESSAGE sans audae nested loi cies cele se t ETE EE ond 2 3 4 EXIT BACK TO MAIN MENU eren nennen nennen nennen 23 SPECIAL 24 3 1 RECORD VOICEMAIL DEFAULT GREETING MESSAGE sees ener nennen nnns 24 32 RECORD VOICEMAIL NO GREETING MESSAGE esee enne nnne tenente nennen neret 24 33 PLAY EMERGENCY MESSAGE REM 25 ARIAMAIL3 USER GUIDE 1 VOICEMAIL Access Method 1 If calling from within the company and the telephone system supports automatic signalling all you have to do is press a particular button on your extension If the voicemail password option is enabled you must supply a password as well Access Method 2 If calling internally and the telephone system does not support automatic signalling you have to call a particular extension number and then enter your extension number when prompted If the voicemail password option is enabled you must supply a password as well Access Method 3 If calling from outside the company you are likely to reach an Auto Attendant Menu To access your VM box enter the VM access password 321 default and you will be prompted to enter your extension number and password if enabled Access Method 4 If already within a VM box you can change boxes by supplying the VM access password 321 default and you will be pr
6. By default the voicemail box password consists of 4 digits However this programming may be changed by your Installer 1 2 10 EXIT This option returns you to the VM Main Menu NOTE The above digits are the default assignment for the Voicemail Options Menu operations However Ariamail3 is flexible enough to allow mapping any of the above options to any digit except to exit which is fixed in order to suit specific customer requirements 10 2 ARIAMAIL3 USER GUIDE 1 3 VOICEMAIL GREETING MENU 1 2 3 PLAY RECORD DELETE GREETING GREETING GREETING MESSAGE MESSAGE MESSAGE 4 SELECT GREETING MESSAGE EXIT BACK TO OPTIONS GREETING messages are played before a caller can leave a voicemail message in a box Up to 5 greeting messages plus your name can be recorded Greeting Message 5 1s a special case no VM recording will be allowed eg the message plays and then Ariamail3 hangs up Greeting Message 6 is a special case as well it is used to record your Name 1 3 1 1 PLAY GREETING MESSAGE The selected message is played back a n Message playback 11 ARIAMAIL3 USER GUIDE 13 2 2 RECORD GREETING MESSAGE This option allows the User to record any of the 5 greeting messages plus the User s name greeting 6 The maximum duration is 60 seconds the minimum duration is 2 sec 22 Record message NOTE if the
7. e voice your message Press to stop Note if you hang up the message will still be recorded but this is not the preferred method 2 n n Record message f gt 2 3 3 B DELETE MESSAGE beep The Ariamail3 will ask for a 2 digit Auto Attendant or Information message number 01 99 and then delete the message if it is recorded 2 2 34 EXIT BACK TO MAIN MENU This option will cause the Ariamail3 to revert to the Supervisor Main Menu 23 2 ARIAMAIL3 USER GUIDE 3 SPECIAL FUNCTIONS Three Special Functions have been implemented 1 Record voicemail with greeting message 2 Record voicemail without greeting message 3 Ring number and play emergency message up to 3 number message combinations Access Method If calling internally or externally you may reach the voicemail access prompt or an Auto Attendant menu depending on the case and on your Telephone System setup To invoke one of the Special Functions just supply a special functions code These codes always start with HASH STAR followed by a 2 digit code plus other digits depending on the operation 3 1 Record Voicemail default greeting message To record voicemail directly after playing the greeting message enter the following code this is the default value your system may be programmed differently yp injnjn nnn z box number use as many digits as your Telephone System requir
8. ed Message 8 Please refer to the Supervisor Access section on information how to record a User Recorded message 25
9. enenens 9 1 2 9 0 VOICEMAIL PASSWORD 45 E 13 2 1 3 1 1 PLAY GREETING MESSAGE 1 3 2 2 RECORD GREETING MESSAQGE eese 12 1 3 3 3 DELETE GREETING MESSAGE eese 12 1 3 4 4 SELECT GREETING MESSAGE 1 3 5 EXIT BACK TO OPTIONS MENU eese tnter 12 14 VOICEMAIL GROUPS tonto tnnt nter rb 13 14 1 1 SHOW GROUP 1 4 2 2 ADD TO GROUP rettet e ie b D pere iit 14 1 4 3 3 DELETE FROM GROUP 50 14 1 4 4 EXIT BACK TO OPTIONS MENU entente tentent 14 SUPERVISOR ACCESS 15 2 1 2 1 1 2 1 2 2 1 3 2 1 4 2 1 5 2 1 6 2 1 7 2 1 8 2 1 9 2 1 10 2 1 11 2 1 12 22 SUPERVISOR ON HOLD MENU 2 2 1 IH SPEAY MESSAGE e eet tete mette 2 2 2 2 RECORD MESSAGE 2 2 3 S DELETE MESSAGE E 2 2 4 4 SELECT MESSAGE ettet ee eee tee rete eter prede ete ep piedi e igi 2 2 5 5 ON HOLD OUTPUT VOLUME 2 2 6 EXIT BACK TO MAIN MENU ARIAMAIL3 USER GUIDE 23 SUPERVISOR AA 2 2 2 2242 2 0000000 22 2 3 1 1 PLAY MESSAGE censire aeo aE E EK ERE Eras S Eia 2 3 2
10. es The Ariamail3 will play the default greeting message and start recording after the 3 2 Record Voicemail no greeting message To record voicemail directly without playing any greeting message enter the following code this is the default value your system may be programmed differently 21 121 1 injnjn nnn box number use as many digits as your Telephone System requires ARIAMAIL3 USER GUIDE The Ariamail3 will not play any greeting message but immediately start recording after the 3 3 Play Emergency Message To force the Ariamail3 to call a number and play one of three possible messages enter the following code this is the default value your system may be programmed differently 21 12121 in n z message number 1 2 or 3 If the entry is valid the machine will generate a brief beep and hang up Shortly after hanging up the call will be made Ariamail3 is going to use the same port s defined for VM notification and the message played The number of message repeats is programmable If the entry is not valid due to a non programmed phone number or a non recorded User Message the machine will announce Good Bye and hang up In this case the request will be ignored Message number 1 must be recorded as User Recorded Message 6 Message number 2 must be recorded as User Recorded Message 7 Message number 3 must be recorded as User Record
11. ge 6 First Emergency Message used by Special Functions This message can be selected to play after entering a special function code Message 7 Second Emergency Message used by Special Functions This message can be selected to play after entering a special function code Message 8 Third Emergency Message used by Special Functions This message can be selected to play after entering a special function code Message 9 Auto Attendant Menu Code Input Message This message can be selected to play before entering a special menu access code 4 To PLAY playback To RECORD 2 n beep Record message DELETE 2 2 1 6 5 LINE OUTPUT VOLUME This option sets the volume of all audio played to line AA messages service messages information messages and menus Valid values are 1 to 9 Each step changes the volume by 2 dB 5 volume 1 9 2 1 7 6 LINE INPUT VOLUME This option sets the volume when recording audio through a line manually recorded messages voicemail messages The system will ask if the volume for internal or external calls is to be selected Valid values are 1 to 9 Each step changes the volume by 2 dB NOTE Normally the volume for external calls needs to be programmed to a higher value than the volume for internal calls as the audio level tends to be lower when coming from the public network as opposed to coming from another ex
12. ing to a group The group number has to be supplied at the prompt 1 to 5 13 ARIAMAIL3 USER GUIDE 14 2 2 ADD TO GROUP This option is used to add an extension number to a selected group 2 n fee NOTE Ext No the extension number to add can be any number of digits between 2 and 8 depending on your Telephone System 1 4 3 DELETE FROM GROUP This option can be used to delete an extension number from a selected group extn NOTE Ext No the extension number to add to can be any number of digits between 2 and 8 depending on your Telephone System 1 4 4 EXIT BACK TO OPTIONS MENU This option will return the User to the VM options menu 14 mot ARIAMAIL3 USER GUIDE 2 SUPERVISOR ACCESS Access Method If calling internally or externally you may reach the voicemail access prompt or an Auto Attendant menu depending on the case and on your telephone system setup Enter the Supervisor Password 1234 default to reach the Supervisor Menu 5118515 NOTE The above password may been changed by your Installer or Supervisor 2 1 SUPERVISOR MAIN MENU 1 2 ON HOLD AUTO ATT SETUP SETUP MENU MENU 5 LINE OUTPUT VOLUME 7 SYSTEM VM BOX ACCESS 0 SUPERV PASS WORD EXIT 6 LINE INPUT VOLUME HOLIDAY MODE 15 ARIAMAIL3 USER GUIDE 2 11 HOLIDAY MODE
13. nt message number On Hold play sequence if no particular message has been selected and then ask for a 2 digit on hold message number 01 99 Enter the new message number to play or enter 00 to revert to the default On Hold message sequence as programmed by your Ariamail3 Installer n a The selection will be confirmed by an appropriate message 2 2 5 5 ON HOLD OUTPUT VOLUME This option allows an output volume to be specified Valid values are 1 to 9 Each step changes the volume by 2dB volume 1 9 2 2 66 EXIT BACK TO MAIN MENU This option will cause the Ariamail3 to revert to the Supervisor Main Menu 21 aria malu ARIAMAIL3 USER GUIDE 2 3 SUPERVISOR AA INFO MENU 1 2 3 PLAY RECORD DELETE MESSAGE MESSAGE MESSAGE EXIT BACK TO MAIN 2 3 1 1 PLAY MESSAGE The Ariamail3 will ask for a 2 digit Auto Attendant or Information message number 01 99 and then play the message if it has been recorded Otherwise the phrase Message not implemented will be played 110 n Message playback 22 ARIAMAIL3 USER GUIDE 2 3 2 2 RECORD MESSAGE The Ariamail3 will ask for a 2 digit Auto Attendant or Information message number 01 99 and then play the prompt Please leave your message after the tone Press STAR to stop recording The maximum duration for manually recorded messages is 10 minutes After the ton
14. ompted to enter an extension number and password if applicable BEBE NOTE The above password may have been changed by your Installer NOTE TO MENU OPTIONS Not all options on the Voicemail Menus may be announced or enabled Menu options can be selectively enabled and announced eg an option may work but not be spoken This setup is done at time of installation ARIAMAIL3 USER GUIDE VOICEMAIL MAIN MENU 1 PLAY PLAY PREVIOUS NEXT MSG MSG 4 5 6 STEP BACK STEP FORWARD 7 8 9 FORWARD OPTIONS DELETE MENU MESSAGE ARCHIVE 0 DELETE EXIT 111 1 PLAY PREVIOUS MESSAGE Plays the message before the current one The message list is sorted in the following order new messages oldest first then old archived messages oldest first The timestamp is played if enabled The sender of the message is announced either the name or the extension number if the sender is an internal extension and this facility is enabled 1 1 2 2 PLAY CURRENT MESSAGE Play the currently selected message At entry this will be the oldest unread message if any or else the oldest read archived message The timestamp is played if enabled The sender of the message is announced either the name or the extension number if the sender is an internal extension and this facility is enabled ARIAMAIL3 USER GUIDE 113 3 PLAY NEXT MESSAGE Plays the
15. option Announce Caller is enabled then you can record your into Greeting Message no 6 and your name will be announced when the destination extension plays back your message If you do not record your name into greeting 6 your extension number will be announced instead beep 1 3 3 DELETE GREETING MESSAGE Use this option to delete a selected greeting message 1 3 4 SELECT GREETING MESSAGE This option selects the current active service message to be played before VM recording Selecting 0 disables any user recorded greeting message the Ariamail3 default message is played instead Greeting 6 cannot be selected as it contains the User s Name BU To select Greeting n 412 To disable User Greetings 1 3 5 EXIT BACK TO OPTIONS MENU This option will return the User to the VM options menu 12 2 ARIAMAIL3 USER GUIDE 1 4 VOICEMAIL GROUPS MENU 3 DELETE FROM GROUP EXIT BACK TO OPTIONS GROUPS of extension numbers are used when FORWARDING a Voicemail message to a group of extensions Groups are global i e they are available to all users Up to 10 groups of 10 numbers each can be defined but a User can manually program the first 5 groups only The groups 6 to 10 can only be programmed locally by your Installer or remotely by calling your Dealer 141 1 SHOW GROUP This option announces the extension numbers belong
16. oup Used when forwarding VM messages 1 2 5 5 INTERNAL NUMBER SETUP This option is used to program a extension number to be used for internal transfers from the VM greeting message This extension is used by Ariamail3 to transfer to during the greeting message playback if the option is enabled NOTE Ext No the extension number to program can be any number of digits between 2 and 8 depending on your Telephone System 1 2 6 7 EXTERNAL NUMBER SETUP This option is used to specify an external number eg mobile that is used by the Ariamail3 when doing an external transfer from the VM greeting message or external voicemail notification End the number entry with HASH 21 Lesson up to 32 digits total 1 2 7 8 EXTERNAL NOTIFICATION ENABLE Use this option to enable or disable external notification If enabled the Ariamail3 can notify the User when new VM message s have been received This notification employs the External Number defined with option 7 1 2 8 9 EXTERNAL TRANSFER ENABLE Use this option to enable or disable external transfers The Ariamail3 could do an external transfer while a VM greeting message is playing ARIAMAIL3 USER GUIDE 1 2 9 0 VOICEMAIL PASSWORD This option allows the setting of the VM box password for the current box DUBE Enter NEW password 2121212 Re enter new password To DISABLE password 21 1 1 12 c r NOTE
17. tension within the same telephone system Volume for INTERNAL calls 17 ARIAMAIL3 USER GUIDE DE volume 1 9 Volume for EXTERNAL calls sfe volume 1 9 2 1 8 7 SYSTEM VM BOX ACCESS The default system voicemail box Box 0 can be accessed exclusively from the Supervisor Menu Commands the same as for regular boxes 2 1 9 8 PLAY SYSTEM INFO The Ariamail3 announces the Serial Number and the available memory card space in minutes The announcement is played twice 2 1 10 9 DATE AND TIME SETUP This option is used to set the machine s date and time year year year year to keep current value month month 1 OR If HOUR less than 12 B for AM OR for PM min min on 2 1 11 0 SUPERVISOR PASSWORD to keep current value to keep current value to keep current value B to keep current value This option allows the setting of the Supervisor access password 121212 Enter NEW password 1000 9999 2121217 Re enter new password NOTE The supervisor password consists of 4 digits The first digit cannot be 0 18 ARIAMAIL3 USER GUIDE 2 1 12 EXIT This option will end the session and Ariamail3 will hang up 19 2 ARIAMAIL3 USER GUIDE 2 2 SUPERVISOR ON HOLD MENU 1 2 3 PLAY RECORD DELETE MESSAGE MESSAGE
18. to the Special Function section 2 ARIAMAIL3 USER GUIDE 1 2 VOICEMAIL OPTIONS MENU 1 2 3 ABSENT GREETING INTERNAL MENU VOICEMAIL PRESENT 4 5 INTERNAL NUMBER SETUP GROUPS MENU 7 EXTERNAL NUMBER SETUP 8 9 EXTERNAL EXTERNAL NOTIF TRANSFER ENABLE ENABLE x EXIT BACK TO MAIN 1 2 1 1 GREETINGS MENU This sub menu allows the setup of voicemail greeting messages 1 2 2 2 INTERNAL VOICEMAIL This option can be used to send voicemail to another User 2 Ext No Record message f NOTE Ext No the extension number to send your message to can be any number of digits between 2 and 8 depending on your telephone system beep mot ARIAMAI 3 USER GUIDE 1 2 3 3 ABSENT PRESENT This option is used to tell the Ariamail3 that a User is absent in which case any transfers done by the Ariamail3 to his her extension will be routed straight to the VM box An alternative to this command if your Telephone System supports it is to call forward always your phone to voicemail before you leave the office and cancel call forward when you return Another option is to always have your phone forwarded on rings so it will automatically contact the voicemail after a certain number of unanswered rings 1 2 4 4 GROUPS MENU This sub menu allows the setup of extension numbers belonging to a gr
19. with COMMENT added 7 0 n 1 Record message To FORWARD to GROUP of extensions without comment DBUUU beep beep ARIAMAIL3 USER GUIDE 1 1 8 8 OPTIONS MENU Selects the Voicemail Options Menu 1 1 9 9 DELETE MESSAGE This option deletes the current message No confirmation is requested 1 1 10 0 DELETE ALL MESSAGES This option allows the deletion of all voicemail messages The system requires a confirmation press 0 again before proceeding 1 1 11 EXIT Ends the session and hangs up NOTE The above digits are the default assignment for the Voicemail Main Menu options However Ariamail3 is flexible enough to allow mapping any of the above operations to any digit except to exit which is fixed in order to suit specific customer requirements 1 1 12 SPECIAL OPERATIONS FROM THE VOICEMAIL MAIN MENU ENTER SUPERVISOR OR VM ACCESS PASSWORD You can jump to another box by entering the Voicemail Access password 321 is default or you can enter Supervisor mode by supplying the Supervisor password 1234 is default 25111 1313 Supervisor access DODU Voicemail access to another box NOTE The above passwords may have been changed by your Installer ENTER SPECIAL FUNCTION PASSWORD You can invoke a number of special functions with the HASH STAR passwords Please refer
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