User Guide - Riverstone Schofields Memorial Club
Contents
1. 000 ELECTRONIC FUNDS TRANSFER Log onto your own bank s Internet banking site and transfer funds from your existing account to a Galaxy Card using the BSB and account number located on the back of your card e Goto Internet banking from your existing bank account e Select funds transfer e Enter your BSB and account number found on the back of your card e Name of account is your name You must enter your name exactly as when you activated your card Enter the amount to transfer Please note If you are unsure how to do this please visit the Club and Riverstone Schofields Memorial Club staff will be happy to assist you Using my Galaxy Card MAKING PURCHASES WHERE CAN I USE MY GALAXY CARD You can use your Galaxy Card for purchases and to pay bills in store wherever eftpos prepaid cards are accepted nationally subject to individual merchant discretion fees and charges apply please refer to the PDS for further details In addition you can also use your Galaxy Card for ac cess to special promotions at Riverstone Schofields Memorial Club The card cannot be used to withdraw cash from ATMs or eftpos terminals nor can the card be used overseas USE YOUR CARD e At any merchant in Australia that accepts eftpos e Just look for the eftpos logo or ask if they accept eftpos prepaid cards a minimum spend amount may apply and is at merchant discretion Examples include retailers doctors pharmacies schools travel Cannot be used o2. ALAXY CUSTOMER SUPPORT Who do talk to for any enquiries relating to my card What do do if my card is lost or stolen SE FREQUENTLY ASKED QUESTIONS How much does 1 reward point equal onto my Galaxy Card How much can I have on my Galaxy Card at any onetime What do I do if my card expires How do I cancel my card RIVERSTONE What do l do if forget my user name or password How do I check my balance on the card How do I change my PIN REWARDS What do do if forget my online password Front of Card UU Z RIVERSTONE REWARDS 00000 obod 0000 00006 0000 wv 00 00 ELECTRONIC USE ONLY CARD NUMBER 4 DIGIT EXPIRY DATE DATE THE CARD EXPIRES Back of Card www riverstonememorial com au Issued by Indue Ltd ABN 97 087 822 46 CLUB NUMBER amp WEB ADDRESS FOR LOST AND STOLEN If you find this card please call Riverfone 5 SERIAL NUMBER THIS IS THE NUMBER YOU ARE REQUIRED TO ENTER THE LAST 4 DIGITS OF WHEN ACTIVATING THE CARD ONLINE BSB H A C 9999999999 Serial 0000000000 fofields Memorial club at 02 9627 1811 Lost and Stolen after hours refer t PDS offwww riverstonememorial com au See www riverstonememorial cogh au fgf transaction history balance and complete MARKETING AND LOYALTY SOLUTIONS terms and conditions of use By singfNis card you accept these terms and conditions CARDS Program supported by GSL Foluij8Bns Visit www gslsolutions com au for loyalty and program suppor
3. NUMBER PIN You will also be able to set your 4 digit PIN for additional card security Fees and charges apply refer to the PDS for further detail Your PIN must be entered at a merchant s terminal at the time of making a purchase For security reasons please choose a number that DOES NOT represent your birthday You are required to set a 6 digit password for your card holder account page so that you can check your transaction history and card balance Once you have set your security question PIN and password press Next Card Activation CARD REGISTRATION PERSONAL DATA SECURITY CONFIRMATION CONFIRMATION This page will provide a confirmation message that your card has been successfully activated You may now begin to load funds and transfer reward point balances onto your card If for some reason your activation was not successful there will be a prompt to speak with the staff member who is assisting you After your successful application press Next You will then be invited to login to your cardholder account page At home Should you decide to activate your card away from the Club then simply go to www riverstonememorial com au select Activate My Galaxy Card and follow the same procedure as above Should you encounter any activation issues you will need to return to the Club for activation assistance Using my Galaxy Card LOADS All Galaxy Cards carry a 5 000 AUD limit This means you can
4. User Guide VA y POA RIVERSTONE GALAXY REWARDS Galaxy Prepaid eftpos Card So you ve got your new Riverstone Schofields Memorial Club Galaxy Prepaid eftpos Card Now what do you do This User Guide will explain how to start using your Galaxy Card for everyday purchases If you have any enquiries at all whilst you are a Galaxy cardholder please visit Riverstone Schofields Memorial Club and we will help you Please refer to the Product Disclosure Statement PDS for the terms and conditions governing the use of the Galaxy Card A copy of the PDS is also available online y lt lt at www riverstonememorial com au 4 RIVERSTONE REWARDS y P dia mv 00 00 ELECTRONIC USE ONLY eflnos P S xem PEUTER e I i ie Lm ti d een a RI d t pu MS E 1 8 T 8 A Mes u RR iff sme wu E TW Fu QQ Lew det ect NT e L L s a at E fr j F ii 4 P a 1 a x x a lt E Table of Contents WHAT IS THE GALAXY PREPAID eftpos CARD GETTING STARTED Activate my Galaxy Card At the Club At home USING MY GALAXY CARD Card Loads How do transfer my rewards onto my Galaxy Card How do load my card with extra funds so can spend more Making Purchases Where can l use my Galaxy Card GALAXY CARDHOLDER ACCOUNT PAGE Features PIN Personal Identification Number G
5. a circle with a red cross in it will appear beside the line causing a discrepancy Card Activation CARD REGISTRATION PERSONAL DATA SECURITY CONFIRMATION PERSONAL DATA On page 2 you will enter your personal details including your title first name surname club membership number address date of birth mobile number and email address This will enable us to register the card against your details and is also a security measure Once this is completed press Next Card Activation CARD REGISTRATION PERSONAL DATA SECURITY CONFIRMATION SECURITY QUESTION You must select and answer your own security question for your online cardholder account page You will have to select and answer one of the three questions provided Please note it is especially important to enter this answer correctly and the use of capitals is at your discretion E This security question is only known by you and in the event of forgetting or wishing to reset PINs or passwords you will simply need to select the line online Forgotten my ECU RI Y password and PIN and a box will appear asking you for your answer to a security question You must enter the answer in the exact format as you set it up Alternatively you can go into the Club and provide some basic personal details and identification and the Club staff will provide you access to answer your security question enabling you to then reset your password and or PIN PERSONAL INDENTIFICATION
6. holder account page available at www riverstonememorial com au If you are unsure on how to go online please ask a staff member at the helpdesk and they will be happy to assist you HOW DO I CHANGE MY PIN Go to the cardholder account page via www riverstonememorial com au tions and fees apply to the use of your card Minimum and maximum transfer amounts may apply Refer to the PDS GO Ae Woyalty Pty Ltd ABN 60 098 218 216 AFSL 444609 is the issuer of the card The PDS is available and can be obtained online at vWw riverstonememorial com au You should consider the PDS in deciding whether or not to acquire or keep the card R Memorial Club 15 amp 0 for the Galaxy Rewards program and promotions and the conversion of reward points to monetary value Refer to the Riverstone Schofields Memorial Club reward promotions and program terms and conditions
7. iately during business hours For after hours lost stolen please go to www riverstonememorial com au Replacement cards are reissued at the Club Please allow up to 2 business days for a replacement card Refer to the PDS for further detail Frequently Asked Questions HOW MUCH DOES 1 REWARD POINT EQUAL ONTO MY GALAXY CARD 1 POINT 1 CENT 10 POINTS 40 CENTS 100 POINTS 1 1000 POINTS 10 10000 POINTS 100 HOW MUCH CAN HAVE ON MY GALAXY CARD AT ANY ONE TIME Up to 5 000 AUD balance at any one time any amount that is attempted to be loaded or transferred to the card that takes the balance over this 5 000 limit will be rejected in full Fees and charges may apply refer to the PDS IS THERE A MINIMUM AMOUNT THAT I CAN TRANSFER ONTO MY GALAXY CARD Yes the minimum is 10 which is 1 000 points Frequently Asked Questions WHAT DO I DO IF I FORGET MY USER NAME OR PASSWORD Go to the login page for the cardholder account page www riverstonememorial com au and select Forgotten Password The security questions that you answered when activating your card will come up Simply provide the answer you provided during activation and a page will appear allowing you to reset your password If you have any questions about this process please visit the Club and a staff member will assist you HOW DO CHECK MY BALANCE You can check your balance as well as statements and transaction history online via the card
8. load funds and spend the balance as often as you wish as long as the balance doesn t exceed 5 000 at any one time You can load funds onto your card by transferring your reward points into a dollar balance on the card and also by transferring your own funds onto the card for an additional balance We recommend that prior to loading or transferring funds onto your card that you first check the balance which can be done online or at the Club Any transaction that you perform that will take your balance over the 5 000 balance will be rejected and charges will apply TRANSFERS Transferring reward point to a dollar balance on your Galaxy Card Transferring your points is easy and is available at the Club Visit one of the membership kiosks at the Club Click on Galaxy Transfer Swipe your current membership card Type in your KIOSK PIN This is NOT the eftpos PIN you have created at the membership kiosk Nominate the amount of points to transfer in dollar value on your Galaxy Card Click Enter A receipt will print out for confirmation and within 2 3 business days your points will be transferred to your Galaxy Card Using my Galaxy Card LOADING ADDITIONAL FUNDS ON YOUR GALAXY CARD This can be done online through your Internet banking site using Electronic Funds Transfer Charges apply please refer to the PDS PLEASE check the balance before making any transfers or loads to your card as your balance cannot exceed 5
9. me of application or alternatively you may choose to activate it through the Riverstone Schofields Memorial Club website in the privacy of your own home We recommend activating your card at the Club as there will be trained staff available to assist you should you have any questions or encounter any problems throughout the activation stage At the Club After issuing the card the staff at Riverstone Schofields Memorial Club will be happy to help you activate the card on the spot so that you can begin using the card straight away Club staff will take you to the online application page located at www riverstonememorial com au where you simply need to click on the Activate My Galaxy Card and follow the prompts provided on the screen as over the next few pages Card Activation CARD REGISTRATION PERSONAL DATA SECURITY CONFIRMATION CARD REGISTRATION On page 1 you will enter your card number and the last 4 digits of the serial number as located on the back of the card You must ensure before activating your card that you have read and understood the Product Disclosure Statement that is enclosed with your card a copy of the PDS is also available at www riverstonememorial com au Once you have read and understood the PDS please mark the tick box at the bottom of the activation page Once this is completed press Next ERROR MESSAGE If you encounter any problem a message will appear at the top of the activation page screen and
10. nline or card not present transactions Select the SAVINGS button on the PIN pads You will be required to enter a 4 digit PIN on the PIN pad to verify your purchase payment You cannot use your card in an ATM Any attempt to do so may result in the ATM retainino your card You would then need to request a replacement card for which charges apply refer to the PDS Cards cannot be used when eftpos is offline you will need to present another form of payment Cardholder Account Page The Galaxy cardholder account page is an online dashboard for your Galaxy Card From this page you can check edit and update your personal details reset your PIN and account password and check transaction history PIN PERSONAL IDENTIFICATION NUMIBER All Galaxy Cards come with the additional security measure of a PIN For in store purchases simply enter the 4 digit PIN directly into the POS terminal DO NOT GIVE YOUR PIN TO ANYONE PINs do not give cardholders access to ATMIs or cash withdrawals from the card in any form If you attempt to use your card at an ATM your card may be retained by the ATM To obtain a replacement card fees and charges may apply refer to the PDS for more detail Galaxy Card Customer Support WHO DO I TALK TO FOR ANY ENQUIRIES RELATING TO MY CARD For any enquiries please visit Riverstone Schofields Memorial Club WHAT DO I DO IF MY CARD IS LOST OR STOLEN Please contact the Club on 02 9627 1811 immed
11. t BSB amp ACCOUNT NUMBER PLACARD547101008 eflnos THESE NUMBERS ARE TO BE USED TO TRANSFER YOUR OWN FUNDS ONTO THE CARD VIA YOUR OWN BANK S WEBSITE What is the Riverstone Schofields Memorial Club Galaxy Prepaid eftpos Card The Riverstone Schofields Memorial Club Galaxy Prepaid eftpos Card has been created to give members the freedom to spend their rewards at any merchant in Australia that accepts eftpos Members may also load their own funds onto the card for additional or higher value purchases Though there is no ATM or cash withdrawal facility on the card cardholders are able to spend the available balance on the card using eftpos terminals across Australia The Galaxy Card is a reloadable prepaid card so you can never spend more than what you load onto it There are no credit checks required and the card is not linked to your personal bank accounts It s a totally prepaid solution In addition members have access to special promotions and activities at Riverstone Schofields Memorial Club through being a cardholder Terms and conditions apply available online at www riverstonememorial com au n ana re TET e UP ne EM To i E VE La ERT LM oa ft ka AENA 4 LAC 1 1 as k a A p Getting Started Activating your Galaxy Card Once you ve received the Galaxy Card you will need to activate it online before you can use it Activation can be done at the Club at the ti
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