EquateTM 6.0 User Guide
Contents
1. LIFEWARD LIFEGUARD Contents Getting started 1 Adviser maintenance 1 Equate roadmap Case study A few tips 7 Underwriting 8 Other useful functions 9 E mailing illustrations 14 Can e mail illustrations to my client or office 14 Do need any special software on my PC or server 14 Steps for e mailing illustrations 14 What happens if my PC is not connected to the intemet 15 Important If you need technical support please contact the Equate Helpdesk on 1800 151 488 If you need assistance with a quote please contact your state branch Details are on the back cover of this guide Equate getting started after installation Double click on the Equate 6 0 icon to start the system or select from the Start Program Menu The login screen below will appear Note the new link to AdviserConnect x zasteron Adviser maintenance To set up your own Adviser ID Select Adviser Maintenance Click on Add enter your alternative Adviser ID and complete your Adviser details as required Click on Save amp Exit When you retum to the login screen use your new Adviser ID to enter the system To create additional Advisers repeat the above process for each new Adviser ID Equate User Guide 1 Equate roadmap Bore To change the default state for quotes go to Adviser Maintenance on the login screen and change the adviser s state amp Select applicable2. Sydney 1800 805 241 Melboume amp Tas Brisbane 1800 177 716 Adelaide 1800 506 274 Perth 1800 799 537 callers 1800 803 628 Issuer Asteron Life Limited ABN 64 001 698 228 AFS Licence No 237903 Level 18 Suncorp Centre T 1800 221 727 36 Wickham Terrace F 02 9978 9798 Brisbane QLD 4000 W www asteron com au Issued April 2008 LR3461
3. cover isn t affected by aTPD payout and premiums are waived for death cover to age 99 Single and Double TPD both have in built partial TPD in the event of single loss of limbs and sight non super or extemal super Cancer Cover option is a low cost altemative to full Recovery for clients with specific requirements eg unable to to take full Recovery due to medical conditions It can be attached to Life Cover andTPD Stand Alone non super or extemal Super 10 Needlestick Cover for Medical Professionals Maximum sum insured 500 000 in 50 000 allotments Needlestick under Income Protection is also available an Child Cover Option First 10 000 of Cover is premium free cover can be added by clicking on the Add Child Cover button non Super Total Life Cover sums insured including Recovery Package as well as Total TPD Sums insured including TPD in Recovery Products Equate User Guide 3 Equate roadmap continued fab creo Fir N de Drop Down the menu to Select what type of Income Protection is required Income Advantage Income Protector or Income Shield Note if Income Advantage is not available this option will not show D Indemnity Gives a 15 base premium discount before Stamp Duty etc benefit is based on lesser of 75 of pre disability income or monthly benefit instead of agreed value contract Increasing Claim Indexes client s claim benefit so it keeps pace with inflation Extras Package Includ
4. EE F tn Protactoan wre Aalen Seep pokey Acta Pratsction paky nuniber E T tanan Epara rer Ahern a Burp poky E Burs Expenoes pobow ini Rice Ahr ur ery Ua Cover mun rarei TPD sure roroi r TPO Stared Alone TRO se rsd I Racer Package en nn nn TRO Stand Reor Ch z uma Policy Pee anp Duke Toa PreeTex Tota After Premier Take a a a Re ee Ee tee ee fee ee E Minen ty i peer Underwniting limits and large sum insured discounts that apply to lump sum insurance are based on existing Asteron and Royal amp Sun Alliance policies in combination with the new quote Child Cover Asteron offers 10 000 of Child Cover premium free After selecting the Add Child Cover button enter details of the child to be Insured 10 000 is defaulted for each child but the sum insured can be easily increased by entering a sum insured over the defaulted 10 000 Gopan Business PON ied diese T user kanem Thee 7 Omen Pier l ite Pere I gat hobs tear eine Di par can pa ETC 000 rinnen Prinia Fey ibi Ores sure insured of 00 000 hes beer inchudectin He sue fe ee ae eased lee Gate oe The associated Policy to the Child Cover will automatically default however you are able to make a selection from the drop down field Select the Add button for each additional child Once complete select Save amp Close 10 Equate User Guide Other useful functions continued Forms You can select a medical form or question
5. T SDT Recovery liiatratian Hof D s Catala ce run Recovery Death Term lhaaa Tea EEN oo Teui Meira Doei Cyan 200 000 pes Prem Cpton i Poly Fee ns Toui Premium inclusive of Policy Fee bl applicebie r Binih Pree Lan f Annan Prenar mei i Signature of Policy Owner tte _ aS ae leat Fw eo o De a leu Altematively you can save the PDF file of the quote to your hard drive and attach it to an email when you re connected to the internet at a later instance Equate User Guide 15 This page has been left blank intentionally 16 Equate User Guide gt lt asteron AT YOUR FINANCIAL SERVICE Important note This information is for adviser use only and is not to be given to customers Information provided is a brief overview only You should refer to the current Asteron Lifeguard Product Disclosure Statement PDS for full details of the policy features benefits and conditions Policies can only be effected after completion of a current application form NSW ACT VIC TAS QLD SA NT WA Level 10 321 Kent Street Level 8 15 William Street Level 4 50 McDougall Street 66 Greenhill Road Sydney NSW 2000 Melbourne VIC 3000 Milton QLD 4064 Wayille SA 5034 ack use T 02 8275 3411 T 03 9245 8500 T 07 3011 8600 T 08 8229 6222 T 08 9260 7000 F 02 8275 3022 F 03 9245 8525 F 07 3011 8611 F 08 8229 6266 F 08 9260 7078 NSW callers outside VIC callers outside QLD callers outside SA callers outside WA callers outside
6. een can be split to view the different quotes simply click on the life insured and drag to the far left of the screen To reset click and hold the Life tab and retum to original position 12 Equate User Guide Other useful functions continued Adviser Use Only The Adviser Use Only screen shows the commission that will be payable for the quoted policies Select the Adviser Use tab and the Life Insured from the drop down list then hit Go The results show estimated commission based on the year 1 premium for each commission type The Product Information button displays a word document with details that can be cut and pasted into your SOA Eb SLA TLL Te TE HIT BRE Jue OIE HE HE PIE SterpedHebrd Haase PRES SBOT See Equate User Guide 13 E mailing instructions Can e mail illustrations to my client or office Yes Equate utilises Adobe Acrobat Version 6 0 70 or 8 0 to perform this function Do need any special software on my pc or server Yes you will need to have installed either Adobe Acrobat Version 6 0 70 or 8 0 A copy can be installed from the Equate CD You will also require an intemet connection to send and receive e mails Steps for e mailing illustrations Step 1 Open Equate and proceed to enter the details of your client and the cover required in the normal way Step 2 Save your quote by clicking on the save button at the top of the Equate page Step 3 Next click on the Print ic
7. es Accommodation Benefit Unemployment Benefit Crisis Benefit Family Assist Benefit Transportation Benefit Bed Confinement Benefit Not available for Income Shield Accidental Injury Must be disabled as a result of injury for full waiting penod and then we pay 1 30 of monthly benefit for each day disabled dunng the waiting period This is often referred to as Day 30 Accidental Injury Plus Only need to be disabled as result of injury for 3 days consecutively during the waiting period to qualify and we ll pay a day s benefit for each day after day 3 you were disabled during the waiting period This is often referred to as Day 3 Booster pays an additional 1 3 of monthly benefit for first 3 months of claim Recovery Booster allows an extra 33 benefit for up to 2 years where the original claim was due to a listed Crisis Event see PDS for specific details Extended Waiver of Premium While all Asteron Income protection products waive the premiums of the Income protection policy during a disability claim this benefit will also waive premiums for the life insured across any lump sum policies they have with Asteron Not available for Income Shield a When quoting for income protection it is important to select whether a person is employed self employed or employed by own company as it will alter the financial requirements that will appear on the printed quote 4 Equate User Guide We 16 Financial Evidence E
8. ion 22 To compare different benefits in the one quote eg multiple waiting periods for IP use the comparisons option Equate User Guide 5 Equate roadmap continued aan Pokey ve Stanmkudy otal Prefix Total After Presa total amp Press the Add Life button to quote an additional life An extra tab will appear for the new quote If you wish to delete a life click on the x on the tab The Existing Insurance button allows you to add details if your client holds existing Asteron Suncorp or Royal amp Sun Alliance insurance A multiple policy discount and or a large sum insured discount will automatically calculate if applicable The multiple policy discount is only calculated on existing Income Protection or Business Expenses policies on this screen see page 10 for more details When Another Policy is selected an additional tab is created for the appropriate policy type If you wish to delete a life click on the x on the tab A Use the Life AdviserConnect link to gain access to the Asteron website You can select to which policy the Policy Fee is attached The Adviser Use Only tab shows the commission that will be payable should the policy go into force and has product information wording Save button quotes will automatically save when you go to print however if not printing remember to click on Save 6 Equate User Guide Case study Bob J ones age 36 next birthday Wife J ane 35 next birthday Empl
9. ired quote double click on the client s name or select the quote and hit Load Narrow the search criteria by entering the quote ID client s name client s date of birth or the date of quote if you want to see all quotes delete the data in this field Adding two of the same policy You can now add two of the same policy onto a single quote Once you have entered the details for the first product click on the Another Policy button You will notice that an additional tab appears mim fecow PO ee i pa Fop eea Seep Duty Total Pretax rata aiam iri En p a a ha re Te Discounting and underwriting requirements will be based on the total sum insured Equate User Guide 9 Other useful functions continued Existing Insurance Screen If your client holds existing Asteron Suncorp or Royal amp Sun Alliance insurance they may be eligible for a multiple policy discount and or a large sum insured discount The Existing Insurance screen is a simple way to record this information and ensure that discounts are applied to your current quote After selecting the Existing Insurance button enter relevant Income Protection or Business Expenses policy numbers Enter sum insured for lump sum products only if quoting lump sums If you don t know the details use the link to Life AdviserConnect Existing insurance Select the Aaberon uncon policies your client alread hold ar d pall continuo hokl TEES DEED eS VE et pet DE DNs ANSE S
10. ly premium net of policy fee for 450 000 Life Cover for a male non smoker would be 26 93 The monthly premium net of policy fee for 500 000 would be 26 18 however once Bob elected to take out his income protection with Asteron the net monthly premium on his 500 000 Life Cover reduced to 24 87 due to the Multi Application discount of 5 being applied to the lump sum product Bob s wife J ane has also elected to take 500 000 Recovery Package with Asteron this means that an additional discount applies across all policies under the M ulti Life Discount Please see the example on page 12 for details on quoting multiple lives Asteron s trauma cover If J ane purchased 500 000 Recovery Package See above her policy would be issued with Any Occupation TPD cover Home maker cover would apply to J ane s policy until she retumed to work Equate User Guide 7 Underwriting Medical and Financial Underwriting requirements are displayed by selecting Underwnting from the front screen en ee ee ig VE en in a Pe Fe ak a rei a ph a I el gee reife oes tee pe ed aoe call be ar eg bo Be sure to select the client s employment status on the front screen as this will alter financial requirements 8 Equate User Guide Other useful functions Search Screen Once Search has been selected the following screen is displayed showing a list of all quotes each with a unique Quote ID When you have located the requ
11. multi life discount which changes automatically across all quoted lives Recovery Package includes trauma death and TPD you only need to insert one sum insured to cover all 3 Note Recovery Stand Alone removes the death terminal illness component you still have TPD and trauma 4 If you wish to remove TPD select No TPD from the drop down box amp Buy back of the Life cover 12 mths after a trauma or TPD payout is inbuilt but you can also select Double Recovery which re instates the death cover after 14 days and waives the premiums on the death cover to age 99 Recovery Plus Option adds extra partial and booster benefits to your Recovery Package or Recovery Stand Alone policy see PDS for specific details If your client chooses the Recovery Reinstatement option and Asteron has paid a full Recovery Benefit other than for death or terminal illness orTPD this option allows the policy owner to purchase a new Recovery Stand Alone policy This Policy covers future unrelated serious medical conditions or major surgenes up to the payment amount of 1 million without further medical evidence see PDS for specific details 2 Equate User Guide Equate roadmap continued Aalen mt Pepe Ai r rm f r ra Pokey Fen Shang fkdy Tota Pre Fan suspend iTr i Wellen tn Equatw TPD can be Single or Double Single means the Life Cover benefit is reduced byTPD payout but can be bought back after 12 mths Double means death
12. naire by clicking on the Forms button Once selected a pop up screen will appear heirs amp ler en erae Please chena fam the let of aha forms below Soi rebel Apr Teac Artime atmen m m a Bi u 2 ee Select the relevant form and open the PDF form which you can either save or email directly to your client see emailing instructions on page 14 of this guide Projections The Projections button displays a screen that will allow you to select anumber of premium projections over a certain time frame or premium type Select the Insured person Quotation term Policies and any required criteria then hit Go Pes a Fran per Policy naar iraka an additonal para tor either Cancer or fetteg Cover of both pc gasugn EEE en wd a6 fral Li a AE at Hiis a a a Ecc fr we a Fi EE The order of columns can be manipulated by clicking and dragging them to a new position Equate User Guide 11 Other useful functions continued Adding and Viewing Multiple Lives Equate V6 0 has the new function of adding extra lives to your quote Once you have entered the details for the first life insured click on Add Life Once an additional life has been added you will notice an extra tab appears for the additional life Insured Click on the relevant tab to view and enter the quote details When quoting for Multiple Lives don t forget to select the applicable M ulti Life Discount for the number of lives quoted The scr
13. ndorsement if client applies for an agreed value policy and provides appropriate financials at application there is no need to provide financials at time of claim in the event of severe disability If the monthly benefit is below the automatic evidence limits and financials have been provided we will pay an extra 5 commission bonus the first year 17 Super Saver Option This option allows between 5 and 20 of the client s insurable income to be directed into their Superannuation fund so that they can continue to invest in their Superannuation even through injury and sickness Note you need to enter the dollar amount and the percentage will be calculated automatically 18 Using the Flexirate options you can give your clients an ongoing premium discount by reducing your commission refer to the commission schedule for rates You can change the payment frequency for premiums 00 Clicking on the word Undenwriting select life and click on the go button will display the standard medical and financial underwriting requirements needed to complete the insurance application The financial requirements will vary depending whether or not the insured is employed or self employed This information also appears on the printed quote 21 The projection button displays a screen that will allow you to select a number of premium projections whether it be over a time frame 5 or 25 years or a premium type stepped level or indexed with inflat
14. on at the top left hand side of the screen Step 4 Select the report print options you would like to e mail and click on Preview amp Print button This will then open your illustration using either Adobe Acrobat Version 6 0 7 0 or 8 0 allowing you to check the information entered Step 5 From the Adobe Print Preview Screen click either the e mail icon or altematively go to file and select e mail This will automatically open a blank e mail message and your illustration will be attached je fam se De iadt LEN ter pel LCA Mutatja baeni T a Zu Step 6 Simply add the recipient s e mail address and your message and click send You will have now e mailed the Equate illustration Life Cover Illustration Step 7 If you require to email more than one individual quote save all the quotes individually then attach amp send them all together using your email client eg Microsoft Outlook or Lotus Notes 14 Equate User Guide E mailing instructions continued What happens if my PC is not connected to the intemet E mailing illustrations requires an internet connection If you are working on a laptop away from the office simply save your message as a Draft and e mail it when you retum to the office and connect to the internet Email Pema rast lt F gt zasteron Da r dalan Lule Leniegd ADN Bd Eii pa EM 26 ei Avenue Chase M
15. oyed qualified accountant Teacher on matemity leave Mortgage 450 000 5 month old baby Will retum to work in 13 months Bob has expressed interest in Income Protection and Life Cover for the level of his mortgage J ane is concemed that she is not covered for death or TPD while not working You have been asked to do quotes with Asteron for the following Income Protection for Bob as well as Life Cover Trauma andTPD cover for the amount of their mortgage You have also been asked to do quotes for Trauma on J ane for 500 000 A few tips Clanfying the occupation On Equate there are two types of accountants Qualified and Unqualified Qualified means that they have a degree not just a diploma If you are unsure of an occupation please call the Asteron underwriters in your State Selecting the IP product Bob s occupation classifies him as an AA professional so he is able to apply for either Income Advantage Income Protector or Income Shield however if Bob was a plumber by trade he is only able to apply for Income Protector or Income Shield Large sum insured discounts Multi Life Discount Multi Application Discount When looking at what sum insured would be best value to Bob it is important to remember Asteron s large sum insured discounts at 250 000 500 000 750 000 1 000 000 1 500 000 and 2 000 000 Cover just under each discount level doesn t always represent good value for the client For example the Month
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