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EFTPOS Professional Hypercom Mobile User Guide.

1. DATE TIME Press FUNCTION ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION Press 8 and then ENTER for SETTLEMENT options OO i lt CLEAR SETTLEMENT 1 SETTLEMENT 2 LAST SETTLEMENT Press 1 and ENTER to perform a SETTLEMENT 3 NEXT SETTLE 4 LAST 7 SETTLEMENT MERCHANT NAME DO SETTLEMENT Process the settlement by pressing the soft key S next to YES or pressing ENTER otherwise select WSB NO or press CANCEL NO YES COMMS The terminal is connecting to the bank and Sending Req processing the settlement RESPONSE This screen will display once settlement is completed successfully and the SETTLEMENT SETTLEMENT COMPLETE REPORT will print 50 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE REPORTING FUNCTIONS Settlement Report Westpac www westpar com au MERCHANT HAME _ TRADIHG ADDRESS SUBURB STATE POSTCODE SETTLEMENT MEN ANOU ID 71384441 Terminal ID 66886603 Date 17 JUH 18 Tine 14 48 MASTERCARD Sales HOH 84 54 Totals 84 54 UISA PA Sales 0203 107 65 Refund 600 14 00 Totals 93 65 DEBIT i Sales 0007 550 87 Cash 6001 10 80 Refund 0001 KN Totals 35 07 DEBIT CREDIT Sales 9007 243 06 Cash n gi 10 00 Refund 0002 439 80 HET TOTALS 213 26 AMEX 50 a0 DIHERS 6 60 JCB 6 08 PREAUTH sa o APPROVED B Settlement Complete ATCH BALAHCED XBATCH COMPLETEX EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE REPORTING FUNCTIONS 51 6 3 How to Re
2. 45 Reporting Functions How to Print a Subtotal Report 48 Terminal Settlement 49 How to Reprint Previous Settlements u uu samaq 52 How to Reprint Last Transaction 53 How to Reprint Specific TRANSACAUON snena 55 How to View Transactions 56 How to Print Transaction Log 57 How to Print Tip Repott 59 SHIPS kes oeenyese sok vosasneye avamas 61 How t Enda Shift u 2 a 61 How to Print a Shift Report 62 Additional Terminal Features Options 64 Multi Merchant Facilities 64 Merchant Surcharge 64 MerehantiLog0 as Pre Set Amounts Dynamic Currency Conversion 71 Fall Back Sales Procedures 80 Electronic Fall Back 80 Sending Offline Transactions 81 Manual Fall Back Minimising Fraud 83 CCV Security Codes 83 Trouble Shooting 85 Hardware Faults Response Codes EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE 1 0 Introduction The EFTPOS Professional Mobile terminal allows online transactions to be processed for Debit Cards Savings and Cheque accounts Credit Cards Visa and MasterCard and Charge Cards American Express Diners Club and JCB To accept Charge Card transactions please contact the Charge Card prov
3. Press 1 for TRANSACTION LISTING and press ENTER PRINT TXN LISTING 1 ALL TRANSACTIONS 2 SALE WITH TIP 3 SALE WITHOUT TIP 4 PRE AUTH REPORT SY 5 STORED TXNS Press 1 and ENTER to print all transactions To print certain transaction types only press the number corresponding to the transaction type and press ENTER PRINT TXN LISTING WAS TXN PRINTED OK NO YES Select YES or press ENTER to confirm receipt was printed correctly Selecting NO will prompt the terminal to print the receipt again EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE REPORTING FUNCTIONS 57 58 Transaction Log ei TRANSACTION LIST Herchank ID 21384441 Terminal ID 66060063 19 MAY 18 14 29 Inv ROCE 00059 18 M M ii 38 W AN VISA SALE APPROVED AG Auth Id 630549 Sale 25 00 Cash 5 00 TOTAL 30 00 Inv ROCH O90060 16 MAY 10 12 50 CHO BAe VISA CASH APPROVE Gi OQ Auth Ld 631185 Sale 0 60 Cash 520 00 TOTAL 20 00 Inv ROCK 680861 10 MAY 10 12 51 CRO a 2030000 VISA REFUND APPROVED GB Auth ld 81421 Sale 30 00 TOTAL 50 00 Iny k0C4 080062 10 MAY 10 12 52 CRD 20380 LISA REFUND APPROVED GQ Auth Id 043649 ale 50 06 TOTAL 50 00 Iny ROCK 088059 10 MAY 10 12 56 CRO 193060 VISA SALECUOID APFROVED O8 Auth Id 466247 Sale 25 00 TOTAL 25 00 Inv ROCH 600669 10 HAY 16 15 12 CRO 45647 12041192030 ck 00 12 VISA PRE AUTK APPROVEDCQB Auth Id 982845 Sale 56 00 TOTAL 56 00 Tnv
4. next to the arrows Press the number which corresponds to the USER ID you wish to edit and press ENTER You can scroll through the screens by pressing the soft key next to the arrows EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TERMINAL USERS 9 TERMINAL DISPLAY PROCEDURE USER ID Enter USER ID 1 SEL 4 o jojajn di CLEAR Key in the name which you wish to assign to the user up to 10 characters incl spaces Pressing the soft key next to SEL or the Alpha key will change the number keys to alpha keys Keep pressing for more character options Your terminal will now prompt you to select a user ID after the amount for a transaction has been entered TERMINAL DISPLAY PROCEDURE Select USER ID 1 User One 2 User Two 3 User Three 4 User Four 5 User Five 6 User Six Press the number which corresponds to the USER ID you wish to process the transaction under and press ENTER You can scroll through the screens by pressing the soft key next to the arrows 10 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TERMINAL USERS In order to ensure the latest information about the terminal s configuration is stored at Westpac you should complete the following upload when you add any Users to the terminal This will allow the terminal users to carry over into any swap over of your terminal without the need for you to re enter the de
5. 25 00 select NO or press CANCEL NO YES COMMS The terminal is connecting to the bank and Sending reg processing the sale RECEIPT i i i DO YOU REOUIRE A Print a merchant receipt by pressing the soft key MERCHANT COPY next to YES or pressing ENTER otherwise select i NO or press CANCEL NO YES RECEIPT i i i DO YOU REQUIRE A Print a customer receipt by pressing the soft key CUSTOMER COPY next to YES or pressing ENTER otherwise select i NO or press CANCEL NO YES EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES Before completing the sale check that the transaction was approved If the transaction is declined the terminal will beep for two seconds and display an error message giving the reason An explanation of the error code is available in Section 10 2 Response Codes Approved MOTO Receipt Westpac wu mert arem Au EFTPOS FROM WESTPAC n HANE TRADIHG ADDRESS SUBURB Vare POSTCODE 400K MERCHANT COPY ax Merchant ID 721384441 Terminal ID 66606003 Date 18 MAY 18 Time 13 09 Inv ROC 606067 VISA Card aou ZOZOCmI Account Tyre Credit MOTO 25 06 TOTAL AUD 25 64 APPROVED B Auth ID 764795 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 39 40 5 8 How to Process a Pre Authorisation This function is used to reserve funds on a card for a sale to be processed at a later time Car rentals and hotels motels most commonly use this function Note Pre
6. APPROVED B With Signature uth ID 804029 TC BD5346D4B88618D6 A signature is required regardless of whether a tip is added or not EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 33 TERMINAL DISPLAY PROCEDURE DATE TIME Press FUNCTION ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION Press 9 and then ENTER for TIP ADDITION L I CLEAR TIP ADDITION ENTER INV ROC NO AND PRESS ENTER Key in the INV ROC number printed on the receipt of the original transaction and press ENTER oo i e CLEAR SALE INV XXXXXX ME A NANI The chosen transaction details will be displayed DATE TIME SEL CARD ACCOUNT Press the soft key next to SEL to confirm CARD NO transaction to have tip added SALE AMOUNT APPROVAL CARD SALE SALE AMOUNT 25 00 ENTER TOTAL AMOUNT Key in the total amount of the transaction e 1 0 00 i e Sale plus Tip and press ENTER CLEAR 34 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES TERMINAL DISPLAY PROCEDURE CONFIRM AMOUNT SALE 25 00 A Confirm the total amount by pressing the soft key Tip 5 00 next to YES or ENTER otherwise select NO BA or press CANCEL TOTAL AUD 30 00 NO YES RECEIPT Print a receipt by pressing the soft key next to PRINT RECEIPT YES or pressing ENTER otherwise select NO NO YES or press CANCEL TIEADDITION The terminal will return to this scree
7. Anbo6oados 1019 SA 4564712041192030 Account Tyre Credit Expiry Date 86 12 PRE AUTH 56 80 TOTAL AUDS56 90 APPROVED Ba uth ID 8061981 T ECDAABB67Z41F 8783 Approved PreAuth Receipt signature required Wifestpac www weslpac com au EFTPOS FROM WESTPAC MERCHANT HAME AD A 5 SUBURB STATE POSTCODE XXX MERCHAHT COPY XXX Merchant ID 71384441 Terminal ID 66668603 Date 18 MAY 16 Time 13 12 Inv ROC ES 696669 dek UIS Credit ROU CH cx 4564712041192630 Account Tyre Credit gt Expiry Date 06 12 PRE AUTH 56 60 TOTAL AUDS56 Op NHM APPROUED 808 With Signature Auth ID 982845 TC CF77A7119786FDFC EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 5 9 How to Process a Completion A completion is used to complete an earlier pre authorisation and charge the cardholder You can process a completion in one of two ways 1 Using the Invoice ROC number from the Pre Authorisation transaction 2 Using the Authorisation ID of the Pre Authorisation transaction Note The terminal retains pre authorisations for seven calendar days only 5 9 1 Using the Invoice ROC Number TERMINAL DISPLAY PROCEDURE DATE TIME Press FUNCTION ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION Press 3 and then ENTER for COMPLETION EES SS CLEAR COMPLETION ENTER INV ROC NO AND PRESS ENTER Key in the INV ROC number of the Pre Auth receipt and press ENTER j
8. TERMINAL 4 REPRINT Press 2 to select BATCH and press ENTER BATCH 1 SETTLEMENT 2 REPORTS 3 FIND TXN 4 UPLOAD ADVICES Press 3 to select FIND TRANSACTION and press ENTER REVIEW REPRINT RECEIPT ENTER INV ROC NO AND OR PRESS ENTER Enter the INV ROC number of the transaction you wish to view or press ENTER to scroll through transactions ke CLEAR REVIEW INV XXXXXX The terminal will display the transaction requested or the first transaction available You can press the GH soft key next to the arrows to scroll through other DATE TIME EXP SEL CARD ACCOUNT transaction records sZ CARD NO Pressing the soft key next to SEL will give the SALE AMOUNT option to reprint the receipt of the transaction APPROVAL displayed REVIEW ACTIONS 1 REPRINT RECEIPT Press ENTER to reprint the receipt of the selected transaction EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE REPORTING FUNCTIONS 6 7 How to Print Transaction Log This function will print out a summary of each transaction performed in the day s batch period It will print in one list transactions done on all card types MasterCard American Express etc Note e The Transaction log will only show transactions done since the last settlement TERMINAL DISPLAY PROCEDURE ENTER AMOUNT DATE TIME Press REPORTS REPORTS 1 TXN LISTING 2 SUBTOTAL REPORT 8 SHIFT TOTALS
9. Time 16 38 Inv ROC CR 080012 WBC VISA Credit AID AGBGBGOAOZ1610 Card wan ZO3BCC Account Tyre Credit SALE 75 68 Nerch Surcharge 8 38 TOTAL AUD 25 38 APPROVED g Ruth ID 863079 TC 3F B8141DC8FH1E EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE ADDITIONAL TERMINAL FEATURES OPTIONS 7 3 Merchant Logo You have an option to have your Business or Company Logo displayed on your terminal s To display your logo on the terminal you will need to provide the Bank with a copy of the logo in the following format Bitmap file e Monochrome format 128 pixels wide x 60 pixels high You will have the choice to e Display the logo on the terminal and print on the Cardholder receipt e Display the logo on terminal screen but not print on the Cardholder receipt e Not display on the terminal but print the logo on the Cardholder receipt To set up a logo you will need to contact the Westpac Merchant Helpdesk 7 4 Pre Set Amounts You are able to programme the soft keys on the terminal with specific dollar values This feature allows you to enter commonly used values at the touch of a button The amounts will be displayed on the screen next to the soft keys You can programme up to six different amounts Pressing the soft keys multiple times allows cumulative values to be added also To set up your soft keys TERMINAL DISPLAY PROCEDURE DATE TIME ENTER AMOUNT Press Function MERCHANT FUNCTION ENTER FUNCTION
10. Visa jali JWI POUND STERLING A Hastert 0891 GREER 19 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE ADDITIONAL TERMINAL FEATURES OPTIONS 75 76 7 5 5 DCC Settlement As per Section 6 2 settlement for the Eftpos Professional device can occur via a programmed terminal settlement automatic settlement or a manual settlement If your terminal is set up for an automatic settlement your DCC transactions will settle immediately after your AUD transactions A separate report will print for your DCC transactions and they will also be posted to your account as a separate deposit Note A settlement can only be performed once in a 24 hour period To process a manual settlement of your DCC transactions TERMINAL DISPLAY PROCEDURE DATE TIME ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION lt CLEAR Press Function Press 8 and then ENTER for Settlement options HOSTS 1 WSB 2 DCC Press 2 for DCC and press Enter SETTLEMENT 1 SETTLEMENT 2 LAST 7 SETTLEMENT Press 1 and Enter to perform a settlement V MERCHANT NAME Process the settlement by pressing the soft key next DO SETTLEMENT DCC to YES or pressing Enter otherwise select NO or NO ves press Cancel COMMS The terminal is connecting to the bank and Sending Reg processing the settlement RESPONSE This screen will display once settlement is completed successfully and the Settlement Report S
11. What is CCV The three digit value printed on the signature panel of a payment card used to verify card not present transactions CCV security codes are a way to lessen the risk of fraud and chargeback when the cardholder is not physically present or when a card cannot be inserted swiped successfully In these cases you can key in the card number A CCV security code is printed on the card but does not appear on receipts When you key in the CCV code a check is made that the code matches the card number This gives greater assurance that the customer is in possession of the card CCV codes are numbers of three or four digits depending on the card type CCV is only another way to validate the authenticity of the card It does not provide a guarantee that the card might not be being used for fraud The CCV number does not provide complete protection against a potential chargeback on a MOTO ECOM transaction Note e Some cards do not have a CCV code e CCV Card Check Value is also known as CVV and CVC EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TROUBLE SHOOTING 85 Where Can Find the CCV Security Code Some cards for example MasterCard and Visa have a three digit CCV printed on the signature strip on the reverse side of the card Other numbers may precede AUTHORISED SIGNATURE the CCV The last three digits on the signature strip A ER are the CCV Of Lemmer 2 Other cards for example American Express have a four
12. 1 If you pressed MENU press 3 and then ENTER 3 TERMINAL to select TERMINAL 4 REPRINT KA TERMINAL 1 VIEW 2 TRAINING 1a Press 2 and ENTER to select TRAINING 3 PASSWORDS 4 COMMS Z 5 LOCK MERCHANT FUNCTION SAUER EIN TION 2 If you pressed the FUNCTION key press 33 and then ENTER for TRAINING CLEAR TRAINING MODE Press the soft key next to YES or press ENTER to LEAVE TRAINING MODE end TRAINING MODE NO MES EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE PROCEDURES 1 TERMINAL DISPLAY PROCEDURE DATE TIME The idle screen will no longer display ENTER AMOUNT TRAINING MODE At the end of Training Mode all transactions are reset and previous values are restored to batch and ROC Record of Charge number Receipt in Training Mode Wf estpac www westpat con auy EFTPOS FROM WESTPAC MERCHANT HABE TRADING ADDRESS SUBURB STATE POSTCUDE MOKK MERCHANT COPY Xx Merchant ID 21384441 Terminal ID 668900003 Date 16 MAY 18 Tine 12 35 Inv ROC m 060064 JE Ech Card we DZ LC et Account Type Credit KX V ID EX kk TRATHIHG MODE XXX SALE 725 68 TOTAL AUD 25 08 APPROVED ag Auth ID KKXKKX XXX TRAIHING MODE ES 16 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE PROCEDURES 4 4 Locking Unlocking Terminal Keyboard This function locks the terminal keyboard and prevents any unauthorised transactions taking place The terminal remains locked even if powered off and on You can use any fo
13. 5 9 2 Using the Authorisation ID TERMINAL DISPLAY PROCEDURE DATE TIME Press FUNCTION ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION Press 3 and then ENTER for COMPLETION L re CLEAR COMPLETION ENTER INV ROC NO AND PRESS ENTER Press ENTER l lt a CLEAR COMPLETION ENTER COMPLETION AMT 0 00 Key in the COMPLETION AMOUNT and press ENTER a CLEAR COMPLETION ENTE Key in the 6 digit Auth ID from the Pre Auth transaction receipt CLEAR COMPLETION INSERT SWIPE CARD Insert the customer s chip card into the chip card reader Or Swipe the customer s card through the card reader Or Key in the card number expiry date and CCV if available for manual entry EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 45 TERMINAL DISPLAY PROCEDURE CARD COMPLETION ENTER TIP AMOUNT 0 00 lt CLEAR CONFIRM AMOUNT If enabled enter a tip at this prompt or just press ENTER PLEASE REMOVE CARD SIGNATURE CORRECT COMPLETION 56 00 Tip 4 00 If prompted press the soft key next to YES or press ei ENTER to confirm COMPLETION amount TOTAL AUD 60 00 NO YES SIGNATURE Ifachip card was inserted remove the card at this prompt Have the customer sign the receipt If the signature matches the signature on the card press ENTER Otherwise press Cancel PLEASE REMOVE CARD
14. Authorisation transactions can only be performed on credit cards and charge cards and only where you have been authorised to do so Be sure to retain the receipt as it might be required to process the completion transaction e The terminal retains pre authorisations for seven calendar days only The length of time funds are held on a customer s card varies depending on the rules set by the cardholder s card issuer Once obtained a pre authorisation cannot be cancelled except by the card issuer or until the authorisation expires TERMINAL DISPLAY PROGEDURE DATE TIME Press FUNCTION ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION Press 2 and then ENTER for PRE AUTH CLEAR PRE AUTH ENTER PRE AUTH AMOUNT 0 00 CLEAR Key in the PRE AUTH AMOUNT and press ENTER Insert the customer s chip card into the chip card reader PRE AUTH a Swipe the customer s card through the card reader INSERT SWIPE CARD Or Key in the card number expiry date and CCV if available for manual entry EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES TERMINAL DISPLAY PROCEDURE CARD TOTAL 56 00 was KEY PIN OR ENTER Where prompted have the cardholder key in their PIN and press ENTER or just press ENTER PLEASE REMOVE CARD SIGNATURE CORRECT COMMS The terminal is connecting to the bank and Sending Req processing the pre authorisation
15. MOBILE GPRS USER GUIDE FALL BACK SALES PROCEDURES 79 8 0 Fall Back Sales Procedures 8 1 Electronic Fall Back The Electronic Fall Back EFB facility is available only when enabled on the terminal and only for certain card types Electronic Fall Back is the ability to continue performing transactions on the terminal even when communication with the Westpac host system for on line approval has been lost or the Issuer is unavailable In EFB mode transactions are stored within the terminal and manual vouchers are not required After communication has been restored the terminal forwards the stored transactions to Westpac for processing Your Merchant Letter of Offer contains your debit and credit floor limits You are reminded that you must not split a sale in order to avoid obtaining authorisation When processing in EFB Mode some differences apply to normal on line processing For credit card transactions that are over your credit card floor limit you will be required to enter an authorisation number which you can obtain by calling 132 415 Alternatively ask your customer for an alternative means of payment Signature capture is reguired on all EFB transactions regardless of the account selection or whether PIN was entered The terminal will process the transaction in accordance with the EFB floor limits and other validation settings e Cheque Savings account transactions exceeding your debit card floor limit will be decli
16. N 0 Press 45 and then ENTER for pre set input function CLEAR PRESET INPUT FUNCTION ENABLE PRE SET AMOUNTS Select YES or press Enter to enable preset amounts NO MES EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE ADDITIONAL TERMINAL FEATURES OPTIONS 67 TERMINAL DISPLAY PROCEDURE EDIT PRESET AMOUNTS 1 0 00 2 0 00 3 0 00 Press the number of the soft key to which you wish 4 0 00 to allocate the amount and press Enter 5 0 00 6 0 00 PRESET AMOUNTS ENTER PRESET AMOUNT Key in the amount for the soft key selected and 0 00 press Enter CLEAR EDIT PRESET AMOUNTS A LSO 2 9000 You can continue until you have six amounts 3 0 00 programmed Press Cancel to return to the 4 0 00 idle screen 5 0 00 Z 6 0 00 DATE TIME 1 50 8 00 3 20 The amounts will now appear next to the soft keys 5 00 SELECT ENTER AMOUNT 68 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE ADDITIONAL TERMINAL FEATURES OPTIONS To use the preset amounts TERMINAL DISPLAY PROCEDURE DATE TIME 1 50 8 00 Press the soft key next to the amount you wish i i to charge 3 20 5 00 You can enter different amounts using the normal procedure refer to section 5 1 SELECT ENTER AMOUNT SALE You can also enter a base amount and then add ENTER SALE AMOUNT pre set values to this From the idle screen enter the 0 00 base am
17. NOT AVAILABLE e Bank is unavailable retry the transaction If the transaction is declined again follow manual fallback procedures as explained in Section 8 2 94 CANNOT PAY Obtain another form of payment Advise cardholder to contact card issuer 97 SETTLE NOT AVAILABLE e A settlement has been processed in the last 24 hours or the settlement is being attempted between 21 30 and 23 00 Sydney time Retry during settlement hours making sure 24 hours have elapsed since the previous settlement 98 MAC ERROR e Turn terminal off then back on and retry the transaction e Contact Merchant Business Solutions if the problem persists 99 INVALID MESSAGE e Turn terminal off then back on and retry the transaction e Contact Merchant Business Solutions if the problem persists CE NO CARRIER Turn terminal off then back on and retry the transaction s Contact Merchant Business Solutions if the problem persists FV INVALID FORMAT e Turn terminal off then back on and retry the transaction e Contact Merchant Business Solutions if the problem persists IM SYSTEM ERROR e Turn terminal off then back on and retry the transaction e Contact Merchant Business Solutions if the problem persists 90 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TROUBLE SHOOTING Code Display Cause Action LC LOST CARRIER Turn terminal off then back on and retry the transaction Contac
18. ROCH 000070 JA Wu e 556 44 TOTAL 56 00 Inv ROCH 906970 16 MAY 10 13 13 R 4564712041192030 06 42 VISA COMPLETION APPROVED 08 Auth Id 670880 Sale 56 00 lir 4 00 TOTAL 60 00 Tnv ROCH 000071 16 HAV 16 13 15 CRO 4364712041192030 06 12 VISA COMPLETION APPROVED OR Auth ld 982845 Sale 56 00 Tip 54 00 TOTAL 560 09 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE REPORTING FUNCTIONS 68 How to Print Tip Report This report can be printed many times during the settlement period Once the terminal settles the tip report will be reset Printing a tip report does not cause a terminal settlement Note The tip report can only be printed from current settlement period TERMINAL DISPLAY PROCEDURE DATE TIME ENTER AMOUNT Press REPORTS REPORTS 1 TXN LISTING 2 SUBTOTAL REPORT 3 SHIFT TOTALS Press 1for IRANSACTION LISTING and press ENTER PRINT TXN LISTING 1 ALL TRANSACTIONS 2 SALE WITH TIP Press 2 and ENTER to print a list of transactions 3 SALE WITHOUT TIP with TIPS 4 PRE AUTH REPORT SY 5 STORED TXNS PRINT TXN LISTING Select YES or press ENTER to confirm receipt WAS TXN PRINTED OK was printed correctly Selecting NO will prompt the NO YES terminal to print the receipt again EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE REPORTING FUNCTIONS 59 Tip Report EFT SALE WITH Merchant ID 21384441 Terminal ID 66660603 POS TIP LIST 18 MAY
19. Sending Reg processing the transaction RECEIPT Print a customer copy by pressing the soft key next to YES or pressing ENTER otherwise select NO or CHIP CARD PLEASE REMOVE CARD If a chip card was inserted please remove the card from the terminal at this prompt The terminal will beep as a reminder if the card is not removed Before completing the sale check that the transaction was approved If the transaction is declined the terminal will beep for two seconds and display an error message giving the reason An explanation of the error code is available in Section 10 2 Response Codes Cash Only Receipt H EFTPDS FROM WESTPAC MERCHANT HARE TRADING ADDRESS SUBURB STATE POSTCODE KKK MERCHANT COPY tt Merchant ID 721384441 Terminal ID 66666063 Kl o Inv ROC D08060 Card ann 2030Ce Account Tyre Chesue CASH 20 00 TOTAL AUDS20 00 APPROVED as Auth ID 681185 22 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 5 3 How to Process a Refund Refunds may only be processed where there was an initial valid transaction on the same card If a customer returns a purchase or if an incorrect amount was charged process a refund as follows TERMINAL DISPLAY PROCEDURE DATE TIME Press FUNCTION ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION Press 4 and then ENTER for REFUNDS C I lt 3 CLEAR Enter Refund Void Pswd MERCHANT NAME Key in t
20. in Section 4 1 CARD SALE OR If presented with a magnetic stripe card swipe the customer s card through the card reader Refer to Swiping a Magnetic Stripe Card in Section 4 2 SELECT ACCOUNT CHEQUE SAVINGS CREDIT Press the soft key beside the account type needed EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES TERMINAL DISPLAY PROCEDURE CONFIRM AMOUNT SALE 25 00 Cash 5 00 TOTAL AUD 30 00 NO MES CARD TOTAL 30 00 KEY PIN amp OR ENTER If prompted confirm the amount by pressing the soft key next to YES or pressing ENTER otherwise select NO or press CANCEL Where prompted have the cardholder key in their PIN and press ENTER or just press ENTER PLEASE REMOVE CARD SIGNATURE CORRECT COMMS The terminal is connecting to the bank and Sending Req processing the sale If signature is required remove the card from the SIGNATURE terminal Have the customer sign the receipt If the signature matches the signature on the card press the soft key next to YES or ENTER Otherwise press the soft key next to NO or CANCEL NO or CANCEL PLEASE REMOVE CARD NO YES A will cancel the transaction RECEIPT i DO YOU REOUIRE A Press the soft key next to YES or ENTER to print a CUSTOMER COPY customer copy If not required press the soft key i next to NO or press CANCEL NO YES If a chip card was ins
21. off the terminal for 10 Paper jamming seconds Or 4 Power on the terminal Not feeding speech I A 5 Initialise the terminal by pressing Function and then 7 Or 6 The terminal should print a logon receipt This will confirm if Not printing the printer is operational 7 Re testthe printer using the FEED button 8 You can test the printer by pressing the Function key followed by 82 and then 1 and Enter A receipt will print 9 Call Merchant Business Solutions if the problem persists EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TROUBLE SHOOTING 85 86 10 2 Response Codes mank www westpac cons au EFTPOS FROM WESTPAC KKK MERCHANT COPY tt Merchant ID 721384441 Terminal ID 66666063 Date id MAY 16 Time 12 50 Tnu ROC H 866660 UISA K Card oun 2B30Ce Account Tyre Chesue CASH 20 66 TOTAL AUDS20 60 APPROVED 88 lt Auth ID 681185 Below is a copy of a receipt which indicates the location of the Response Codes Response Code Location Where your terminal displays a response code not listed on your guide and you use an electronic terminal supplied by us you should phone us on 1800 029 749 for clarification EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TROUBLE SHOOTING Code Display Cause Action 00 APPROVED e The transaction has been approved 01 CALL FOR AUTH Unable to obtain electronic authorisation e Call for authorisation from credi
22. right hand side of the terminal Magnetic Stripe Card Bi directional Card Reader 1 Check the terminal is displaying the message INSERT SWIPE CARD 2 Hold the card upside down with the magnetic stripe facing inwards 3 Swipe the card smoothly through the card reader in either direction Ensure the whole magnetic stripe is swiped through the reader 4 If there is no response from the terminal or CARD ERROR message is displayed swipe the card again You might need to swipe faster or slower 5 Ifyou swipe a chip card the terminal will beep and prompt you to insert the card 4 3 Operating Training Mode Training mode helps you train new staff members in the operation of the terminal Training Mode can be initiated at any time during the day without affecting live value totals During Training Mode the terminal will not connect to the Host but will perform all transactions offline Transactions performed in Training Mode will not affect your settlement total Note Training Mode cannot be used for chip cards If attempted you will receive the error message CHIP CARDS NOT SUPPORTED IN TRAINING MODE If Training Mode has been inactive for 3 minutes it will revert back to live mode In Training Mode whole dollar amounts will generate an approved transaction Other amounts will result in a response code corresponding to the number of cents For example an amount of 2 01 or 0 01 will result in a response code of
23. the download however you should allow the download to be completed as soon as possible Continual deferral will lead to the download being forced to occur If the download is interrupted for any reason e g loss of power communication loss you may see this screen TERMINAL DISPLAY PROCEDURE No Apps Available Ensure communication is restored Call Maintenance Press the CANCEL key Restart Terminal Press the soft key next to YES and press ENTER Doyen wemi to resan The terminal will reboot and start download again O gt OVes ONo EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE GETTING STARTED 7 8 2 8 Passwords Your terminal is programmed with a password which is required for both refund and void transactions This password is a security measure to ensure only those personnel who are authorised by you as the authorised signatory can process refunds through your terminal You are responsible for protecting this password against unauthorised use If you do not know this password you will need to contact the Merchant Business Solutions Help Desk If you know your password you can change it via your terminal at any time TERMINAL DISPLAY PROCEDURE DATE TIME ENTER AMOUNT Press FUNCTION MERCHANT FUNCTION ENTER FUNCTION e CLEAR Press 90 and then ENTER for password change ENTER REFUND VOID PSWD MERCHANT NAME 0 CLEAR NEW REFUND PSWD
24. transaction you may be asked if you would like to continue the transaction in Australian Dollars AUD as follows DCC FAILED PROCESS IN AUD NO YES CARD SALE TOTAL AUD 5 00 KEY PIN amp OR ENTER Ensure the cardholder is happy to proceed in Australian Dollars Press Enter to continue Pressing No or Cancel will cancel the transaction Ifthe cardholder chooses to continue in Australian Dollars the PIN entry screen will appear with the original AUD amount EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE ADDITIONAL TERMINAL FEATURES OPTIONS 7 5 4 DCC Subtotals You can print a subtotal of all the DCC transactions processed since the last terminal settlement This function will print a report of all DCC transactions by currency performed since the last settlement without resetting the totals in the terminal TERMINAL DISPLAY PROCEDURE DATE TIME Press Reports ENTER AMOUNT REPORTS 1 TXN LISTING 2 SUBTOTAL REPORT Press 2 for Subtotal and press Enter 3 SHIFT TOTALS KA HOSTS Press 2 for DCC and press Enter 1 WSB 2 DCC The DCC Subtotal report will print DCC Subtotals Report Alfestpac www westpac con au MERCHANT HAME TRADING ADDRESS SUBURB STATE POSTCODE SUB TOTALS Merchant ID 212384441 Terminal ID 640000693 Date i9 OCT 11 Time 16 22 MASTERCARD Gales ROM 542 08 Totals 32 00 NEW ZEA Masterlerd 0004 KZ0826 64 JAPAHESE YEH
25. 01 Declined Contact Bank EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE PROCEDURES 13 14 To start Training Mode TERMINAL DISPLAY PROCEDURE Press MENU DATE TIME Hr ENTER AMOUNT Press FUNCTION The next step depends on whether you pressed MENU or FUNCTION key MAIN MENU 1 LOGON 2 BATCH 1 If you pressed MENU press 3 and then ENTER 3 TERMINAL to select TERMINAL 4 REPRINT lt TERMINAL 1 VIEW 2 TRAINING la Press 2 and ENTER to select TRAINING 3 PASSWORDS 4 COMMS N7 5 LOCK MERCHANT FUNCTION ENTER FUNCTION 2 If you pressed the FUNCTION key press 33 and then ENTER for TRAINING i CLEAR TRAINING MODE Press the soft key next to YES or press ENTER to ENTER ae MOGE start TRAINING MODE NO YES DATE TIME When the terminal runs in training mode the idle TRAINING MODE screen will display TRAINING MODE ENTER AMOUNT EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE PROCEDURES Process transactions as per procedures in Section 5 0 Receipts will display TRAINING VOID on them After three minutes of inactivity the terminal will exit training mode and return to the idle prompt To exit Training Mode TERMINAL DISPLAY PROCEDURE Press MENU DATE TIME Or TRAINING MODE Press FUNCTION ENTER AMOUNT The next step depends on whether you pressed MENU or FUNCTION key MAIN MENU 1 LOGON 2 BATCH
26. 1 Inv ROC ao 088961 VISA an Card a n COSOC CH Account Tyre Credit REFUHD 50 60 TOTAL AUD 58 B6 HYPERCOMZHAWKO APPROVED 88 With Sisnature uth ID 814217 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 25 26 5 4 How to Void a Transaction The Void function can be carried out on credit or charge cards to reverse a transaction that has not yet settled Note e Debit cards and pre authorisation transactions cannot be voided TERMINAL DISPLAY PROCEDURE ENTER INV ROC NO AND PRESS ENTER DATE TIME Press FUNCTION ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION Press 5 and then ENTER for VOID ge CLEAR VOID Key in the INVOICE ROC Record of Charge number printed on the receipt of the original transaction and press ENTER e CLEAR Enter Refund Void Pswd MERCHANT NAME Key in the VOID PASSWORD and press ENTER d P L CLEAR VOID INV XXXXXX MERCHANT NAMIE The chosen transaction details will be displayed DATE TIME SEL CARD ACCOUNT Press the soft key next to SEL or press ENTER to CARD NO confirm transaction to void SALE AMOUNT APPROVAL EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES TERMINAL DISPLAY PROCEDURE CARD VOID CONFIRM Confirm the VOID by pressing the soft key next to e YES or pressing ENTER Otherwise select NO or VOID TXN INV 123456 press CANCEL NO YE
27. 18 14 30 Inv ROCH 00005 10 KAY 10 13 03 CRD a 203000 VISA SALE APPROVED 08 Auth Id 19204 Sale 25 00 Tip 5 00 TOTAL 30 60 Inv ROCK 000864 10 HAY 16 13 43 CRO a BON VISA SALE APPROVED 00 Auth Id 944575 Sale 25 08 ip 5 00 TOTAL 30 00 Inv ROCK 080866 10 MAY 16 13 06 CRD see MIN VISA SALE APPROVED 06 ulh Id 781504 Sale 25 00 lip 5 00 TOTAL 30 00 Inv ROCH GB0670 16 MAY 10 13 13 CRD 45047120411920386c 06 12 VISA COMPLETION APPROVED G8 Auth Id 670880 Sale 56 00 lip 4 00 TOTAL 60 00 Inv ROCR 060071 10 MAY 10 13 15 CRO 4564712041192030 c 06 12 VISA COMPLETION APPROVED O8 Auth Td 387845 Sale 556 00 lip 4 00 TOTAL 60 00 TOTAL SALE 0005 187 00 TOTAL HP 0885 523 00 TOTAL SALE TIP 210 60 60 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE REPORTING FUNCTIONS 69 Shifts The terminal s shift facility is useful when you need separate reports for each work shift It is independent of the settlement times This function allows you to keep a record of users who have operated the terminal in a shift period Note e Shift totals are independent from settlement times The Shift totals are not reset when the settlement is performed To start using the shift functionality you will need to clear any totals from this function by ending the existing shift 6 9 1 How to End a Shift TERMINAL DISPLAY PROCEDURE DATE TIME ENTER AMOUNT Press REPORTS REPORTS 1 TXN LISTING 2 S
28. 41 Terminal ID 66008803 Date 18 MAY 16 Time 12 39 Inv ROC D 8080859 WBC VISA Credit AID ABBOG66G6631616 Card un ZOZJQCCKI Account Type Credit SALE 79 06 TOTAL AUD 25 00 DEER ats APPROVED With Si9nature Auth ID 466247 TC A1302996AA4 AF 38C EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 5 2 How to Process a Cash Only Transaction If Cash is enabled on the terminal customers can be given cash out Cash is available from cheque and savings accounts only TERMINAL DISPLAY PROCEDURE INSERT SWIPE CARD DATE TIME Press ENTER ENTER AMOUNT TRANSACTIONS 1 TIP ADDITION 2 CASH 3 REFUND Press 2 and then ENTER to select CASH 4 VOID 5 PRE AUTH Z 6 COMPLETION CASH ENTER CASH AMOUNT Key inthe CASH AMOUNT and press ENTER 0 00 L CLEAR Insert the customer s chip card into the chip card CASH reader Or Swipe the customer s card through the card reader KEY PIN amp ENTER Bee Press the soft key beside the account type needed CHEQUE i SAVINGS Note CREDIT is not an option CARD CASH TOTAL 20 00 When prompted have the cardholder key in their PIN and press ENTER EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 21 TERMINAL DISPLAY PROCEDURE CUSTOMER COPY NO DO YOU REOUIRE A press CANCEL MES COMMS The terminal is connecting to the bank and
29. Cause Action 58 INVALID TRANSACTION e Obtain another form of payment e Advise cardholder to contact card issuer 59 DECLINED Obtain another form of payment Advise cardholder to contact card issuer 61 CANNOT PAY Obtain another form of payment Advise cardholder to contact card issuer 62 DECLINED Obtain another form of payment Advise cardholder to contact card issuer 65 CANNOT PAY Obtain another form of payment Advise cardholder to contact card issuer 68 PLEASE RETRY Retry the transaction If the transaction is declined again obtain another form of payment e Cardholder to contact issuing bank 75 CANNOT PAY Retry the transaction e If the transaction is declined again obtain another form of payment Advise cardholder to contact issuing bank 83 INVALID ACCOUNT Retry the transaction selecting a different account e If the transaction is declined again obtain another form of payment Advise cardholder to contact issuing bank 87 INVALID TRACK Retry the transaction e If the transaction is declined again obtain another form of payment e Cardholder to contact issuing bank 90 PLEASE RETRY Retry the transaction If the transaction is declined again obtain another form of payment e Cardholder to contact issuing bank EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TROUBLE SHOOTING Code Display Cause Action 91 ISSUER
30. EAR This screen will appear whilst the transactions are Advice Upload 0001 0004 sent to the host Time taken depends on the number of transactions stored in the terminal EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE MINIMISING FRAUD 81 82 8 2 Manual Fall Back The EFTPOS Professional Mobile terminal supplied to you is very reliable and Westpac is committed to ensuring its smooth operation is maintained Any problems should be promptly reported to our helpdesk If your terminal fails to function correctly you may revert to manual fall back Before Performing a Fall Back Transaction For credit cards if the transaction is over your Floor Limit call 132 415 for authorisation If you are unsure of your Floor Limit for credit cards please refer to your Letter of Offer or check your recent merchant statement For debit cards if the transaction is over your Floor Limit find an alternate means of payment Ifyou are unsure of your Floor Limit for debit cards please refer to your Letter of Offer Minimum Requirements You must complete all sales details on the voucher The completed voucher must be signed by the customer and the signature compared with that appearing on the reverse of the card If the signature does not match or you are in any doubt as to the authenticity of the cardholder another form of payment should be sought You must check the to and from dates to ensure the card has not expired
31. ER to select ALL USERS This option should be highlighted to select You can change the selection by using the soft keys to scroll through the menus You can also key in the number that corresponds to the user for which you wish to print the report A report will print SHIFT TOTALS RESET SHIFT TOTALS NO YES To continue with the current shift press the soft key next to NO or press CANCEL 62 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE REPORTING FUNCTIONS Shift Report Westpac wee we stp ac sem au MERCHANT Wa TRADIHG SUBURB STATE PPOSTEODE SHIFT DUR TOTALS Herchant ID 71384441 Terminal ID 66688883 18 Sa 18 EA 18 ei n 0 00 2023 79 25 00 28 80 4100 00 1976 79 430 Di 25 00 55 40 1993 79 518 00 100 00 1921 79 2023 79 15 00 28 00 5160 00 1976 79 0 00 0 66 0 60 536 00 Date Time From Date Fron Time MASTERCARD VISA Sales 0032 Cash 0082 Tig 0007 Refund 9002 Totals DEBIT Sales 8002 Cash 0002 Totals CREDIT Sales 0030 lip 0007 Refund 0002 Totals DEBIT CREDIT Sales 0032 Cash 0007 Tip 0007 Refund 6002 NET TOTALS AMEX DIHERS JCB PREAUTH Sales HO Totals 56 60 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE REPORTING FUNCTIONS 63 64 7 0 Additional Terminal Features Options Z1 Multi Merchant Facilities A multi merchant facility is one whereby a terminal is loaded with more than one mercha
32. ETTLEMENT COMPLETE will print EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE ADDITIONAL TERMINAL FEATURES OPTIONS DCC Settlement Report Kales Merchant ID 21384441 Terminal ID 64890669 Date 13 OCT li Time 16 25 MASTERCARD Sales 0005 32 80 Totals 32 DD VISA Sales Dt 9 56 Totals 8 50 Sales 540 50 HET TOTAL 40 30 PREAUTH 8 00 FOREIGN CURRENCY SUMMARY HEW ZEALAHD MasterCard 9004 Visit M J amp P8HESE VEH Visa gani JES DOUHD STERLING Hasterbar d a GHP EB Di APPROVED an Settlement Conelete EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE ADDITIONAL TERMINAL FEATURES OPTIONS 77 78 7 5 6 DCC Currency Rates The exchange rates in the terminal will update automatically at the time of the DCC settlement However you are able to update the rates manually at any time You can also print a report of the current rates To manually update the rates TERMINAL DISPLAY PROCEDURE DATE TIME I Press Function ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION Press 34 and then ENTER to update the currency rates de CLEAR CURRENCY RATES UPDATE Select Yes or press Enter to update the currency rates This will take a couple of minutes UPDATE GREAT IS A receipt will print to confirm update has NO YES occurred successfully CURRENCY RATES You will have the option of printing the currency rates once they are updated PRI
33. FTPOS PROFESSIONAL MOBILE GPRS USER GUIDE ADDITIONAL TERMINAL FEATURES OPTIONS 73 74 Approved DCC Sales Receipt Approved DCC Sales Receipt approved with PIN kanna de EFTPOS FROM WESTPAC MERCHANT NAME TRADING ADDRESS SUBURB STATE POSTCODE Akk MERCHANT COPY kk Merchant I 21384441 Terminal Ip 648809869 Date 19 OCT 11 16 15 I 689885 ST 899818 RE Wu d 161504000018 MASTERCARD AID AGB8G098041010 MasterCar A Card T 9584003 Account Type Credit SALE ouer op Trans Currency KZD Exch Rate 1 3319 Curr Cony pee SH 88887 TOTAL 6 66 T have been offered a E e a encies and arge to pay in MEW ZEALAND aires Lo the above statement K Huot 064 EHL APPROVED 66 uth ID 805752 CO DSOCHSHESSAEAPEO imanie Saach O Mn MERCHANT HAME approved with signature Westpac www westpac com au TPOS FROM WESTPAC MERCHANT HANE TRADING ADD DRESS SUBURB STATE POSTCODE kak MERCHANT COPY XXX Merchant ID 21284441 Terminal IG 64600069 Date i9 OCT 11 Ting 16 15 Inv R t H 960006 STAH 808619 PBH 16154400D819 MASTERCARD Card ou MONS sx Account Tyre Credit SALE AUDSS 68 Trans Currency H20 Exch Rate 1 3319 Curr Conv Fee 3 86007 TOTAL H20 6 66 T have been offered a choice D Es and abese La pay in HEU ZEALAND agree ka the EE HE fAHZD APPROVED Dis With Signature Auth ID 885753 imanie HRE apani ID MERGHALT HAME If the terminal cannot complete the
34. MERCHANT NAME E e CLEAR Key in your current password and press ENTER Key in a new four digit password and press ENTER RE ENTER REFUND PSWD MERCHANT NAME r Se CLEAR Re enter the new four digit password and press ENTER You will be returned to the idle screen EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE GETTING STARTED 3 0 Terminal Users Your terminal is capable of being enabled for up to 50 user IDs This allows you to keep a record of users who have operated the terminal You will have a choice as to the title you would like to assign to the users This title will apply to all users You can customise the title by contacting the Merchant Helpdesk The user ID will print on the receipts and some reports will give you a break down of transactions done by each user These reports include Transaction Listing Shift Total and Tip Report To set up Users TERMINAL DISPLAY PROCEDURE CLEAR lt DATE TIME Press FUNCTION ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION Key in 44 and then press ENTER i User IDs Enable User Prompts NO YES If this screen appears select YES to SET UP USERS Select DISPLAY ID 1 WAITER 2 USER 3 DRIVER 4 OPERATOR Select USER ID RP ON Press the number which corresponds to the title you wish to use for the terminal s users You can also scroll through the options by pressing the soft key
35. NO YES NO or CANCEL will cancel the transaction RECEIPT i i nen Ee EE CUSTOMER COPY erg AA SEN S press CANCEL NO MES If a chip card was inserted and is yet to be removed CHIP CARD this prompt will appear Remove the card at this prompt The terminal will beep as a reminder if the card is not removed Before completing the sale check that the transaction was approved If the transaction is declined the terminal will beep for two seconds and display an error message giving the reason An explanation of the error code is available in Section 10 2 Response Codes EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES Completion Receipt Westpac EFTPOS FROM WESTPAC MERCHANT NAME TRADIHG ADDRESS SUBURB STATE POSTCODE KEK MERCHANT COPY kx Herchant ID 21384441 Terminal ID 66900663 Date 63 JUH 18 Time 16 11 Inv ROC 660918 WBC VISA Credit AID AGBGAGGBBBZ191A Card nwe 203060 Account Tyre Credit COMPLETION 56 00 Tik TOTAL E A SO arate eee HYPERCOH HAWKO APPROUED Tas With Si9nature Auth ID 661981 TC ECDAA8BE741F 8783 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 47 6 0 Reporting Functions 6 1 How to Print a Subtotal Report This function will print a report of all transactions performed since the last settlement without resetting the totals in the terminal TERMINAL DISPLAY PROCEDURE DATE ENTER AMOUNT TIME Press REPORTS REPOR
36. NT CURRENCY RATES NO YES Select Yes or press Enter to print the currency rates Select No or press Cancel to return to the idle screen To print the current rates TERMINAL DISPLAY PROCEDURE DATE TIME ENTER AMOUNT Press Menu MAIN MENU LOGON BATCH TERMINAL REPRINT DCC En Pr GO eis Press 5 and Enter for DCC DCC UPDATE CURR RATE 2 PRINT CURR RATES 3 PRINT DCC STATS n Press 2 and Enter to print the currency rates EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE FALL BACK SALES PROCEDURES DCC Currency Rates Report Wifestpac ape TRADING ADDRESS SUBURB STATE POSTCODE CURRENCY RATES Herchant TD 21384441 Terminal ID 64888869 Date f 19 OCT il Tine 16 23 a CATEGORY Li 16 10 14 89 306 Or EXPIRE 11 10 11 29 SE LAD 0001 0753 at G 0901 8755 HARGTH 3 0006 HOHG KONG F 344 HKD WI RATE 4088 2713 REFUHD RATE 3808 27 14 MARGIN 3 0000 JAPAHESE VEH 392 JIPV SALE RATE 0081 7889 REF A RATE 0081 7095 IN 4 1000 HEN ZEALAND 334 H tz Shit RATE G061 33 3 REFUND RATE 0081 3313 S 3 0066 SIHGAPORE 282 SGD SALE RATE 8981 3431 REFUND RATE 0061 1451 ARGE 3 0005 POUHD STERLIKG B26 GBP SALE RATE A680 6742 REFUND RATE 0000 6742 MARGE 30606 US DOLLAR 840 usps SALE RATE 4891 0526 REF WID RATE 0601 3636 GH HHN EURO 978 EURE SALE RATE 049 2788 EFUND RATE 08000 7700 MARGE 3 8008 EFTPOS PROFESSIONAL
37. PORTING FUNCTIONS 53 54 Receipt Reprint Westpac wiw westpac cum au EFTPOS FROM WESTPAC MERCHANT HARE TRADIHG ADDRESS SUBURB STATE FOSTCODE Ek MERCHAHT COPY kak Merchant ID 21384441 Terminal IB 666666083 Date 16 JUH 10 Time 14 47 Inv ROC 988815 DEBIT I Card 456471 030Ce3 Account Tyre Chesue SALE 24 BA TOTAL AUD Z4 80 Kkkk DUPLICATE Aan APPROVED an Auth ID 004538 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE REPORTING FUNCTIONS 6 5 How to Reprint Specific Transaction This function will allow the operator to reprint a specific transaction Note e Reprint of a specific transaction can only be done from current settlement period TERMINAL DISPLAY PROCEDURE DATE TIME Press FUNCTION ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION Press 6 and then ENTER for REPRINT options E p CLEAR REPRINT 1 LAST RECEIPT Press 2 for INVOICE and then press ENTER 2 INVOICE KA REPRINT RECEIPT ENTER INV ROC NO Key in the INV ROC number of the receipt you wish AND OR PRESS ENTER to print and then press ENTER a The receipt will print CLEAR EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE REPORTING FUNCTIONS 59 56 6 6 How to View Transactions This function allows the operator to view all the transactions that have not been settled TERMINAL DISPLAY PROCEDURE DATE TIME ENTER AMOUNT Press MENU MAIN MENU 1 LOGON 2 BATCH 3
38. S If cardholder is present Have the customer sign the SIGNATURE receipt If the signature matches the signature on the card press ENTER otherwise press CANCEL SIGNATURE CORRECT If this screen appears and the cardholder is not NE WES present press ENTER to confirm the Void NO or CANCEL will cancel the transaction RECEIPT i i DO YOU REOUIRE A SE customer Bee Ki ape CUSTOMER COPY o or pressing otherwise selec or press CANCEL NO YES Before completing the void check that the transaction was approved If the transaction is declined the terminal will beep for two seconds and display an error message giving the reason An explanation of the error code is available in Section 10 2 Response Codes EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 27 28 Void Receipt Westpac www westpac com ay EFTPOS FROM WESTPAC MERCHANT NAME TRADIHG ADDRESS SUBURB STATE POSTCODE XXX MERCHAHT COPY Ek Merchant ID 21384441 Terminal ID 66686962 Date 16 MAY 16 Time 12 56 Inv ROC 686659 WBC VISA Credit AID ABGOGBBABZ1016 Card wo ZOZB CI Account Tyre Credit SEU DI DRX SALE 25 06 TOTAL AUDS 25 80 HYPERCOM HAWKO APPROVED 68 With Si9nature Auth ID 466247 TC A1307996AA4AF38C EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 5 5 How to Process a Sale with Tip This process is a sale with tip enabled It is most commonly used by r
39. SIGNATURE If signature is required remove the card from the terminal Have the customer sign the receipt If the signature matches the signature on the card press ENTER Otherwise press Cancel NO or CANCEL will PLEASE REMOVE CARD NO YES cancelthe transaction RECEIPT i i aussi ed elek CUSTOMER COPY ki Sr pressing SR page press CANCEL NO MES Ifachip card was inserted and is yet to be removed CHIP CARD this prompt will appear Remove the card at this prompt The terminal will beep as a reminder if the card is not removed Note The entering of PIN on credit is optional Allow the cardholder to enter their PIN at the terminal prompt If the cardholder bypasses PIN entry a signature will need to be obtained to authorise the transaction Before completing the authorisation check that the transaction was approved If the transaction is declined the terminal will beep for two seconds and display an error message giving the reason An explanation of the error code is available in Section 10 2 Response Codes EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 41 42 Approved PreAuth Receipt approved with PIN no signature required r p w westpac con au EFTPOS FROM WESTPAL MERCHANT NAME TRADING ADDRESS SUBURB STATE POSTCODE K E MERCHANT COPY XX Merchant ID 21384441 Terminal ID 66660003 Date 03 JUH 16 Time 18 16 Inv ROC 868817 Bong UIS Credit
40. TS 1 TXN LISTING 2 SUBTOTAL REPORT 3 SHIFT TOTALS KA Press 2 for SUBTOTAL and press ENTER The Subtotal report will print 48 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE REPORTING FUNCTIONS Subtotals Report Westpac www westpac com an MERCHANT NAME TRADING ADDRESS SUBURB STATE POSTCODE SUB TOTALS Fen ln i ID 71384441 Terminal ID 66680603 Date 17 JUH 16 Time 18 46 MASTERCARD Sales HOH 04 04 Totals 84 54 VISA Sales 8003 107 65 Refund koht 14 04 Totals 93 65 DEBIT Sales DU 550 87 Cash 0001 10 00 Refund 0601 425 90 Totals 35 07 DEBIT CREDIT Sales B007 DOEN Cash 0801 10 00 Refund 5002 539 40 HET TOTALS 713 26 AMEX 0 08 DIHERS 0 06 JCB 0 Bg PREAUTH sa 00 6 2 Terminal Settlement Settlement for the EFTPOS Professional Mobile device can occur via a programmed terminal settlement automatic settlement or a manual settlement Failure to perform a settlement may result in split deposits for settlements in your bank account The terminal must be powered on and be able to communicate for settlement to occur at the programmed time EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE REPORTING FUNCTIONS 49 Note e A settlement can only be performed once in a 24 hour period e You cannot settle between 21 30 and 23 00 Sydney time A password is required for a manual settlement on a multi merchant terminal To process a manual settlement TERMINAL DISPLAY PROCEDURE
41. The terminal will beep as a reminder if the card is not removed Note The entering of PIN on credit is optional Allow the cardholder to enter their PIN at the terminal prompt If the cardholder bypasses PIN entry a signature will need to be obtained to authorise the transaction A PIN on Debit is mandatory For a credit account a signature may be required for a refund even when a PIN has been entered If the terminal reads OVER EFB LIMIT please refer to Section 8 1 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES Before completing the refund check that the initial transaction was approved If the transaction is declined the terminal will beep for two seconds and display an error message giving the reason An explanation of the error code is available in Section 10 2 Response Codes Approved Refund Receipt approved with PIN no signature required HE EFTPOS FROM WESTPAC IN HAME TRADING ADDRESS SUBURB STATE POSTCODE St MERCHANT COPY XX Merchant ID 21384441 Terminal ID 66880643 Date 18 MAY 16 Time 12 52 Inv ROC Fi 888067 VISA vale Card ane ZO3BCC Account Tyre Credit REFUHD 56 66 TOTAL AUD 50 68 APPROUED 88 uth ID 843649 Approved Refund Receipt signature required espa pac com au EFTPOS FROM WESTPAC MERCHANT HAME TRADING ADDRESS SUBURB STATE POSTCODE XXX MERCHAHT COPY XXX Merchant ID 21384441 Terminal ID 666886083 Date 18 MAY 16 Time 12 3
42. UBTOTAL REPORT 3 SHIFT TOTALS KA Press 3 and ENTER for SHIFT TOTALS SHIFT TOTALS 1 SUB TOTALS 2 PREVIOUS TOTALS Press 1 and ENTER for SUB TOTALS If no users are enabled a report will print at this point SELECT USER ID A 2 USER ONE 3 USER TWO 4 USER THREE 5 USER FOUR SZ 6 USER FIVE IE USERS are enabled on the terminal this screen will appear Press ENTER to select ALL USERS This option should be highlighted to select A report will print SHIFT TOTALS RESET SHIFT TOTALS NO YES End the current and start a new shift by pressing the soft key next to YES or pressing ENTER This will reset shift totals to zero and print a report if available EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE REPORTING FUNCTIONS 61 6 9 2 How to Print a Shift Report This function will allow you to print the current shift totals This can be done either by User if enabled or for all transactions TERMINAL DISPLAY PROCEDURE DATE ENTER AMOUNT TIME Press REPORTS REPORTS 1 TXN LISTING 2 SUBTOTAL REPORT 3 SHIFT TOTALS KA Press 3 and ENTER for SHIFT TOTALS SHIFT TOTALS 1 SUB TOTALS 2 PREVIOUS TOTALS Press 1 and ENTER for SUB TOTALS SELECT USER ID ZN RAGS 2 USER ONE 3 USER TWO 4 USER THREE 5 USER FOUR Z 6 USER FIVE If USERS are enabled on the terminal this screen will appear Press ENT
43. VIS EFTPOS Professional Hypercom Mobile User Guide Phone Numbers Westpac Merchant Business Solutions Help Desk 1800 029 749 Service Sales and Support 24 hours a day 7 days a week e Terminal Difficulties e Stationery Orders Manual Credit Card Authorisations 132 415 MasterCard Visa 24 hours a day 7 days a week American Express Authorisations 1300 363 614 Diners Club Authorisations 1800 331 112 JCB Authorisations 1300 363 614 Cardholder Behaving Suspiciously 132 415 Extension 500 Note When one of our operators asks you to retain a card please always ensure your personal safety first Do not comply with the request if you or anyone else is placed at risk Merchant Details Please complete the details below for your merchant facility Trading name Merchant number Floor limit For face to face transactions If your terminal is enabled for Electronic Fallback EFB transactions your floor limit is for credit card transactions for debit card transactions For mail telephone order instalment recurring transactions for merchants where approved 0 All Internet transactions 0 Contents 1 0 1 1 1 2 1 3 2 0 2 1 2 2 2 3 2 4 2 5 2 5 1 2 5 2 2 6 2 7 2 8 3 0 4 0 4 1 4 2 4 3 4 4 5 0 5 1 5 2 5 3 5 4 5 5 5 6 5 7 5 8 Introduction 2 Merchant Responsibility for Equipm
44. You must ensure the card is presented and imprinted Banking The completed downtime vouchers together with an EFTPOS Merchant Summary voucher must be deposited with Westpac in the grey envelope for debit cards and in the blue envelope for credit cards on the first available business day You must retain copies of all vouchers for 12 months Vouchers can be charged back for late deposits If you reguire any additional information please contact Merchant Business Solutions on 1800 029 749 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE MINIMISING FRAUD 9 0 Minimising Fraud At Westpac we take fraud seriously and you should too Fraud can cost your business significant amounts of money and certain types of merchants based on the types of goods sold are more prone to fraudulent transactions than others We believe it is essential for you to have a sound understanding of credit card fraud how it can be detected and how it can be prevented And because we do consider that credit card fraud is a very serious issue we have developed a brochure to assist you in fighting fraud This brochure is entitled Protecting business against credit card fraud We strongly urge you to read this brochure carefully and to keep it close as a handy reference guide A DVD is also available if you require more information Additional fraud prevention information is available on the westpac website at www westpac com au 91 CCV Security Codes
45. a j CLEAR COMPLETION INV XXXXXX MERCHANT NAME DATE TIME EXP The pre authorisation details will display SEL CARD ACCOUNT Press ENTER to confirm details CARD NO PRE AUTH AMOUNT APPROVAL EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 43 44 TERMINAL DISPLAY PROCEDURE CARD COMPLETION PRE AUTH AMT 56 00 ENTER COMPLETION AMT Key in the completion amount and press ENTER 0 00 CLEAR CARD COMPLETION ENTER TIP AMOUNT If your terminal is enabled for tips this screen may 0 00 appear Key in the tip amount and press ENTER or just press ENTER CLEAR CONFIRM AMOUNT COMPLETION 56 00 Tip 4 00 If prompted press the soft key next to YES or patel ates ENTER to confirm COMPLETION amount TOTAL AUD 60 00 NO YES SIGNATURE Have the customer sign the receipt If the signature matches the signature on the card press ENTER SICNATURE CORRECT Otherwise press CANCEL NO or CANCEL will NO YES cancel the transaction RECEIPT i i une eege CUSTOMER COPY ane OSIS as press CANCEL NO YES Before completing the sale check that the transaction was approved If the transaction is declined the terminal will beep for two seconds and display an error message giving the reason An explanation of the error code is available in Section 10 2 Response Codes EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES
46. ard is inserted EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE GETTING STARTED 3 2 3 Terminal Display Signal Strength Number of bars indicates strength of the GPRS signal When no signal is detected just the Y will appear Three bars indicate good signal strength Battery Internal battery power level displayed when terminal is not connected to mains power Battery Charging This symbol will display alternately with the battery strength indicator when the terminal is plugged into mains power and charging EE ii 2 4 Power Supply The terminal can run on mains power as well as on battery power The terminal operates on a fast charge set up It takes approximately three hours to fully charge the battery When fully charged the terminal will give up to ten hours of usage and can process approximately 200 transactions before needing a recharge The terminal is recharged by plugging the terminal into mains power using the charger supplied or the optional docking cradle XX XXXX XXXX XXXXX Power XXX XXXX XX XXXX XXXXXXXXX oo n ou mo m Set Normal Charger Docking Cradle optional 99 900 Powering the terminal off on When the terminal is not connected to the mains power and is left idle for 10 minutes the terminal will go into sleep mode to preserve battery The terminal display will go blank however the terminal will still be connected to the network To start usin
47. ars HKD and New Zealand Dollars NZD Note The cardholder must be given the choice to pay in Australian Dollars AUD or in their home currency If the cardholder chooses to continue in their home currency the following statement will appear on the receipt and the cardholder must acknowledge and sign have been offered a choice of currencies and agree to pay in home currency l agree to the above statement DCC is available on the following transaction types e Purchase e Purchase with Tip Tip Addition is not available e Void e Refund e Pre Authorisation amp Completion e Mail Telephone Order If DCC is selected the transaction receipt merchant copy and customer copy will display the SAUD amount exchange rate and the foreign amount For DCC transactions processed you will be settled in the SAUD equivalent while the cardholder will be charged in their home currency Their card will be charged the amount that appears on the receipt EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE ADDITIONAL TERMINAL FEATURES OPTIONS 71 72 7 5 2 MOTO DCC Transactions DCC Mail Orders If you are approved to process MOTO transactions then you are able to process DCC transactions via the MOTO function on your terminal for orders that are received via the mail If you would like to offer your customers the opportunity to pay in their home currency you must include the following information on the form where they pro
48. digit CCV on the front of the card above the account number Some cards do not have a CCV CCV Should Save CCV Security Codes No It is prohibited to store the CCV codes They must remain secret You must not write them down or save them electronically Doing so may lead to heavy penalties Manual Authorisations and CCV If your terminal is not functioning at all you can revert to a manual imprinter When seeking authorisation for a credit card transaction above the floor limit be sure to provide the CCV number if available 84 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TROUBLE SHOOTING 10 0 Trouble Shooting 10 1 Hardware Faults Hardware Faults Action 1 Ensure that the power cable is securely connected to the terminal 2 Power off the terminal for 10 seconds No response from the terminal 3 Power on the terminal 4 Retry the transaction 5 Call Merchant Business Solutions if the problem persists 1 Re insert swipe the card as per instructions in Section 4 2 If there is still no response from the card reader power off the terminal for 10 seconds Terminal not reading cards 3 Power on the terminal 4 Attempt transaction again 5 CallMerchant Business Solutions if the problem persists 1 Remove the paper roll from the printer to ensure that there is no paper caught 2 If the existing paper roll is damaged in any way then replace this with a new roll x 3 Ifthe problem continues power
49. e cardholder is present to confirm if the transaction has been processed correctly 39 WRONG ACCOUNT Retry the transaction selecting a different account If the transaction is declined again obtain another form of payment Advise cardholder to contact issuing bank 41 CONTACT CARD ISSUER Contact manual Credit Card Authorisations Press the option for extension 500 43 CONTACT CARD ISSUER Contact manual Credit Card Authorisations Press the option for extension 500 51 CANNOT PAY Obtain another form of payment Advise cardholder to contact card issuer 52 WRONG ACCOUNT Retry the transaction selecting a different account If the transaction is declined again obtain another form of payment Advise cardholder to contact issuing bank 53 WRONG ACCOUNT Retry the transaction selecting a different account If the transaction is declined again obtain another form of payment Advise cardholder to contact issuing bank 54 CANNOT PAY Check the card expiry date Obtain another form of payment Advise cardholder to contact card issuer 55 RE ENTER PIN The cardholder has entered the wrong PIN Retry the transaction with the correct PIN 56 CONTACT CARD ISSUER Obtain another form of payment Advise cardholder to contact card issuer 88 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TROUBLE SHOOTING Code Display
50. ent and Materials Provided 2 Cancellation of Facility 2 Damaged Lost or Stolen EQUIPIN OMG koken a t nks usta 2 Getting Started 3 EFTPOS Professional Mobile 3 Keyboard Layout 3 Terminal Display 4 e e ele EE A Communications mirenan 5 Terminal Communications 5 GPRS Coverage aan 5 Printer and Paper Load Function 5 Terminal Maintenance 7 SE EE 8 Terminal Users 9 Pr ced resu u u awa i 12 Inserting a Chip Card 12 Swiping a Magnetic Stripe Card 13 Operating Training Mode 13 Locking Unlocking Terminal Keyboarder rassis 17 Transaction Procedures 18 How to Process a Sale 18 How to Process a Cash Only TAN SACHON kos atak ide u eki 21 How to Process a Refund 23 How to Void a Transaction 26 How to Process a Sale with Tip 29 How to Process a Tip Addition 32 How to Process a Mail Telephone Order e Commerce Transaction 37 How to Process a Pre Authorisation 40 5 9 5 9 1 5 9 2 6 0 6 1 6 2 6 3 6 4 6 5 6 6 6 7 6 8 6 9 6 9 1 6 9 2 7 0 7 1 7 2 7 3 7 4 7 5 8 0 8 1 8 1 1 8 2 9 0 9 1 10 0 10 1 10 2 How to Process a Completion 43 Using the Invoice ROC Number 43 Using the Authorisation ID
51. erted and is yet to be removed CHIP CARD this prompt will appear Remove the card at this prompt The terminal will beep as a reminder if the card is not removed Note The entering of PIN on credit is optional Allow the cardholder to enter their PIN at the terminal prompt If the cardholder bypasses PIN entry a signature will need to be obtained to authorise the transaction A PIN on Debit is mandatory If the terminal reads OVER EFB LIMIT please refer to Section 8 1 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 19 Before completing the sale check that the transaction was approved If the transaction is declined the terminal will beep for two seconds and display an error message giving the reason An explanation of the error code is available in Section 10 2 Response Codes Approved Receipt approved with PIN Approved Credit Card Receipt 20 no signature required Alfcstpac mate wesipac con au EFTPOS FROM WESTPAC MERCHANT HAME TRADING ADDRESS SUBURB STATE POSTCODE kkk MERCHANT COPY k Merchant ID 721384441 Terminal ID 66800683 Date 18 WAY 16 Time 12 38 Inu ROC m 088858 UISA SE Card ae 2030Ce Account Tyre Cheaue SALE 75 06 Cash 5 66 TOTAL AUD 30 68 APPROVED B Auth ID 636549 signature required LATE ww westpac com au EFTPOS FROM WESTPAC MERCHANT HAME TRADIHG ADDRESS SUBURB STATE POSTCODE OKK MERCHAHT COPY XXX Merchant ID 213844
52. estaurants Note e The Tip feature needs to be enabled for your terminal Contact Merchant Business Solutions to enable this feature on your terminal TERMINAL DISPLAY PROCEDURE INSERT SWIPE CARD DATE TIME I Key in the PURCHASE AMOUNT and press ENTER ENTER AMOUNT SALE ENTER SALEAMOUNT This screen will appear once a value is keyed in 0 00 Press ENTER to continue CLEAR SALE If Purchase with Cash transactions are enabled on ENTER CASH AMOUNT the terminal you will see this screen Key in a cash 0 00 out amount and press ENTER The cash out amount Ss CLEAR may be left at 0 00 by just pressing ENTER Insert the customer s chip card into the chip card SALE reader Or Swipe the customer s card through the card reader lt lt CLEAR SELECT ACCOUNT Press the soft key beside the account type needed CHEQUE Note For debit cards cheque and savings SAVINGS tips need to be entered at the time of sale An CREDIT adjustment cannot be processed on a debit card CARD SALE ENTER TIP AMOUNT 0 00 Key in the amount of the tip to be added to the sale EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 29 30 TERMINAL DISPLAY PROCEDURE CONFIRM AMOUNT SALE 25 00 Tip 5 00 TOTAL AUD 30 00 NO YES Tip 5 00 TOTAL 30 00 KEY PIN amp OR ENTER Confirm the total amount by pressing the soft key next t
53. g the terminal again press any key After 60 minutes of inactivity the terminal will automatically shut itself down If you wish to alter these timeouts please contact Merchant Business Solutions To turn the terminal back on press the Function Power key for approximately five seconds until you hear a beep To switch the terminal off manually press the Function Power key from the idle screen for approximately five seconds until the display goes blank EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE GETTING STARTED 2 5 Communications 2 5 1 Terminal Communications The terminal utilises the Telstra GPRS network An authorised SIM card is required to process transactions on the terminal via the GPRS network Westpac will provide data only SIM cards with the terminal 2 5 2 GPRS Coverage The GPRS network provides coverage to 96 of Australia s population To verify if your terminal has sufficient coverage check the bars on the bottom left of the display screen Three ascending bars indicate good signal strength 2 6 Printer and Paper Load Function The EFTPOS Professional Mobile terminal has an in built thermal printer To load paper a Open the paper compartment cover by pressing the sides of the paper compartment cover and lifting upwards Printer Cover gt vs EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE GETTING STARTED 5 6 b Drop the paper roll into the compartment with the end of the roll p
54. he REFUND PASSWORD and press ENTER C M i e CLEAR REFUND ENTER REFUND AMOUNT Key in the REFUND AMOUNT and press ENTER 0 00 e CLEAR Insert the customer s chip card into the chip card reader REFUND Or Swipe the customer s card through the card reader INSERT SWIPE CARD Or Key in the card number expiry date and CCV if available for Mail Order Telephone Order EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 23 24 TERMINAL DISPLAY PROCEDURE SELECT ACCOUNT CHEQUE SAVINGS CREDIT Press the soft key beside the account type needed CARD REFUND 50 00 wi KEY PIN amp OR ENTER TOTAL Where prompted have the cardholder key in their PIN and press ENTER or just press ENTER PLEASE REMOVE CARD SIGNATURE CORRECT COMMS The terminal is connecting to the bank and Sending Req processing the refund 2 If signature is required remove the card from the SIGNATURE terminal Have the customer sign the receipt If the signature matches the signature on the card press the soft key next to YES or ENTER Otherwise press the soft key next to NO or CANCEL NO or CANCEL PLEASE REMOVE CARD NO MES I K will cancel the transaction RECEIPT i i eum i CUSTOMER COPY a l Aa daki kin press CANCEL NO MES Ifachip card was inserted and is yet to be removed CHIP CARD this prompt will appear Remove the card at this prompt
55. ider The features of the EFTPOS Professional Mobile terminal include e Process Purchases e Process Refunds Process Voids Process Mail Telephone Order Transactions e Process Cash Out Transactions for Debit Cards e Process Pre Authorisation and Completion Transactions Process Tips 1 1 Merchant Responsibility for Equipment and Materials Provided Imprinters terminals and equipment where supplied by us plus any unused stationery and promotional material remain the property of the Bank e You must not sell assign or in any way encumber them You shall not part with possession of them to a third party or give access to a third party e You must ensure that the terminals are covered by your business or contents insurance Terminals must not be relocated without prior authorisation Terminals must be located where customers can use the PINpad without the risk of other people seeing them key in their PIN 1 2 Cancellation of Facility If your merchant facility is cancelled for any reason this equipment and materials must be returned to us To make arrangements for return call the Westpac Helpdesk on 1800 029 749 You must ensure that all equipment and materials are available to be returned within five business days of our request Fees and charges will continue to be incurred until the equipment is returned to the bank as instructed 1 3 Damaged Lost or Stolen Equipment You are responsible for your equipment If equi
56. le the customer is on the phone so you can advise them of the below e the transaction amount in your local currency e the converted amount in the proposed transaction currency the exchange rate to be used for the currency conversion and e the inclusion of a 3 margin in this rate The Cardholder must then provide a verbal confirmation of their acceptance to proceed and that they are being provided with a choice to process as an Australian Dollar transaction or in their home currency This margin is not an additional fee but rather replaces the rate that will be applied if the transaction is completed in Australian Dollars EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE ADDITIONAL TERMINAL FEATURES OPTIONS 7 5 3 Processing DCC Transactions If you insert swipe an overseas MasterCard or Visa credit card from one of the available currencies you will see the following screen This will appear after the account selection screen of the allowable transaction types KEY PIN 8 OR ENTER SALE in NZD SALE AUD 5 00 EXCHANGE RATE 1 3319 Have the cardholder select Yes if they would like to SALE NZD 6 66 process the transaction in their home currency To Sage kar lik continue in AUD press the soft key next to NO NEW ZEALAND NO MES CARD SALE Where prompted have the cardholder key in TOTAL NZD 6 66 their PIN and press Enter or just press Enter Continue as per normal procedure E
57. must not process MOTO or ECOM transactions An authorisation of a MOTO or ECOM transaction only establishes that the funds are available in the cardholder s account and that the card has not been reported lost or stolen It does not guarantee that the person whose name appears on the card is making the purchase or that the purchase will not be subject to a chargeback You will be liable for all chargebacks on MOTO ECOM transactions e You must retain all merchant receipts for at least twelve months from the transaction date TERMINAL DISPLAY PROCEDURE DATE TIME ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION ai CLEAR Press FUNCTION Press 1 and then ENTER for MOTO MOTO ENTER MOTO AMT 0 00 CLEAR Key in the PURCHASE AMOUNT and press ENTER MOTO ENTER CARD NUMBER e CLEAR Key in the CARD NUMBER and press ENTER EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 37 TERMINAL DISPLAY PROCEDURE MOTO EXPIRY DATE Key in the CARD EXPIRY DATE MMYY and MM YY press ENTER CLEAR MOTO Key in the CCV and press ENTER ENTER CCV Or if CCV is not available just press ENTER Note CCV is described in the Minimising Fraud gen CLEAR Section CONFIRM AMOUNT MOTO 25 00 If prompted confirm the amount by pressing the soft key next to YES or pressing ENTER otherwise TOTAL AUD
58. n ENTER INV ROC NO To continue entering Tips key in the next INV ROC AND PRESS ENTER number Otherwise press CANCEL to return to the lt CLEAR Note At this step if you enter an amount other than the sale amount plus tip and that amount is less than the original sale amount the terminal will read that entry as being the tip amount EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 35 36 Tip Addition Receipt Westpac www westpac com au EFTPOS FROM WESTPAC MERCHANT HAME TRADING ADDRESS SUBURB STATE POSTCODE XXX HERCHANT COPY XXX Merchant ID 21384441 Terminal ID 66666063 Date 63 JUH 10 Time 16 93 Inv ROC 868609 WBC VISA Credit AID ABGBBNGABDAZ1A10 Card 2 ZO360ci Account Type Credit SALE 75 64 Tie 4 36 TOTAL AUD 38 88 APPROVED 89 Auth ID 275457 T Z7497ASBAASOGBDZE EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 5 7 How to Process a Mail Telephone Order e Commerce Transaction Transactions initiated by mail or telephone are known as MOTO Mail Order or Telephone Order transactions ECOM Electronic Commerce transactions are those initiated over the Internet MOTO and ECOM transactions can be processed on credit and charge cards only as the cardholder is not present For information on how to register as a MOTO or ECOM merchant contact Westpac s Merchant Business Solutions Note e Until registered as a MOTO ECOM merchant you
59. nal purchase must have been without a tip e The original purchase must not yet have been settled e When tip addition is enabled a signature must be obtained if the receipt reads Approved with Signature or if the cardholder writes a tip addition on the receipt This applies even if the original purchase is approved with PIN A signature does not need to be obtained if the receipt shows the original purchase as Approved and no Tip is added 32 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES Receipt for tip addition to be performed 1 Westpac www vsestpat Com au FROM WESTPAC HANT HAME HG ADDRESS _ TATE POSTCODE XXX MERCHANT COPY ook Merchant ID 21384441 Terminal ID 666600803 Date 03 JUH 18 Time 16 66 Inv ROC mn 88808986 WBC VISA Credit AID AGBBABDONBZ1610 Card ana 2B3B CO ccount Tyre Credit SALE 25 64 Tip T TAL HYPERCOM HAWKO APPROUED B Auth ID 749396 TC F047265D87BF4BA5 If tip is added Base amount a signature is approved is reguired without a signature being reguired Receipt for tip addition to be performed 2 Westpac www westpat con au EFTPOS FROM WESTPAL MERCHANT HAE TRADING ADDRESS SUBURB STATE POSTCODE kk MERCHANT COPY XXX flerchant ID 21384441 Terminal ID 66606003 Date 23 JUH 18 Time 11 18 Inv ROC 080018 Lois VISA Credit ABABOB6BNI1016 card we 2OS80 CK Account Type Credit SALE 275 64 Tip TOTAL HVPERCOM HAWKO 77
60. ned Ask your customer for an alternate means of payment When communication has been lost and the amount of the transaction is over your floor limit the terminal will display the following for ten minutes If nothing is entered after this time the transaction will be cancelled and the terminal will revert back to the idle screen TERMINAL DISPLAY PROCEDURE OVER EFB LIMIT CALL FOR AUTH ENTER APPROVAL CODE A E You will be reguired to enter an AUTHORISATION 1 2 3 NUMBER which you can obtain by calling 132 415 SEL 4 5 6 Enter this six digit code and press ENTER FA 8 9 lt c D CLEAR 80 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE FALL BACK SALES PROCEDURES 8 1 1 Sending Offline Transactions Once communication with the bank is restored the terminal will send any stored transactions to Westpac for processing The terminal will attempt to send these transactions after a transaction is processed online or after a period of inactivity If there are transactions to upload to Westpac the following screen will display TERMINAL DISPLAY PROCEDURE STORED TRANSACTION S Stored Transactions will display at the top of the ENTER AMOUNT screen and scroll with Date Time bar To manually upload these transactions TERMINAL DISPLAY PROCEDURE STORED TRANSACTION S Press the FUNCTION key ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION Press 23 and ENTER Ss lt i CL
61. nt This allows more than one business to transact via the one terminal This is ideal for businesses who trade from the one location but require separate accounts for example doctors surgeries If your terminal is set up as a multi merchant facility the transaction flow will vary slightly from the procedure outlined in the sections above You will be asked to select the name of the merchant to which the transaction report belongs Once an amount is entered the following screen will display TERMINAL DISPLAY PROCEDURE SELECT MERCHANT A 1 MERCHANT ONE Select the NAME OF THE MERCHANT to which 2 MERCHANT TWO the transaction belongs by pressing the number corresponding to that merchant Or press the soft Sehon hL NE keys to scroll up and down through the available 4 MERCHANT FOUR merchants Once the correct merchant is highlighted 5 MERCHANT FIVE press ENTER to continue 6 MERCHANT SIX You will also be prompted to enter a password when printing reports or performing any settlement queries via the terminal This password can be different for each merchant that is set up on the terminal or you can choose to select one password which is common to all merchants 7 2 Merchant Surcharge You may want to add a surcharge depending on the type of card used in your establishment These extra charges will be calculated as a percentage that can be of different values per card type The terminal
62. o YES or ENTER otherwise select NO or press CANCEL Where prompted have the cardholder key in their PIN and press ENTER or just press ENTER PLEASE REMOVE CARD SIGNATURE CORRECT COMMS The terminal is connecting to the bank and Sending Req processing the transaction SIGNATURE If signature is required remove the card from the terminal Have the customer sign the receipt If the signature matches the signature on the card press ENTER Otherwise press CANCEL PLEASE REMOVE CARD NO YES NO or CANCEL will cancel the transaction RECEIPT f f DO YOU REQUIREA 1 Ye or pressing ENTER otherwise select NO or CUSTOMER COPY 9 ES OF pressing otherwise select NO o press CANCEL NO YES If a chip card was inserted and is yet to be removed CHIP CARD this prompt will appear Remove the card at this prompt The terminal will beep as a reminder if the card is not removed Note The entering of PIN on credit is optional Allow the cardholder to enter their PIN at the terminal prompt If the cardholder bypasses PIN entry a signature will need to be obtained to authorise the transaction A PIN on Debit is mandatory If the terminal reads OVER EFB LIMIT please refer to Section 8 1 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES Before completing the sale check that the transaction was approved If the transaction is declined the terminal will beep for two
63. ount This will then appear at the bottom of CLEAR the next screen SALE 1 50 8 00 The amount selected will appear at the bottom of 3 20 the screen You can continue adding preset amounts 5 00 to the total on the screen by pressing the soft keys 3 20 SALE 1 50 8 00 3 20 Once the amount is correct press Enter Continue e sale as per section 5 1 5 00 6 40 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE ADDITIONAL TERMINAL FEATURES OPTIONS 69 To cancel the preset amounts TERMINAL DISPLAY PROCEDURE DATE TIME 1 50 8 00 3 20 Press Function 5 00 SELECT ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION Press 45 and then ENTER for pre set input function e CLEAR PRESET INPUT FUNCTION DISABLE PRE SET AMOUNTS Select YES or press Enter to disable preset amounts NO MES DATE TIME The regular idle screen will display ENTER AMOUNT 70 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE ADDITIONAL TERMINAL FEATURES OPTIONS Z5 Dynamic Currency Conversion 7 5 1 Introduction If your terminal is enabled for Dynamic Currency Conversion DCC you are able to process transactions in the cardholder s home currency This is only offered on credit transactions on MasterCard and Visa for the following currencies United States Dollar USD Canadian Dollar CAD Euros EUR Pounds Sterling GBP Japanese Yen JPY Singapore Dollars SGD Hong Kong Doll
64. pment is damaged lost or stolen you will be charged for their replacement EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE INTRODUCTION 2 0 Getting Started 2 1 EFTPOS Professional Mobile Terminal The EFTPOS Professional Mobile terminal is a complete unit The terminal also operates as a PIN Pad for the customer and has an internal thermal printer for fast quiet printing 2 2 Keyboard Layout Soft Keys Reports Key Function Key m Magnetic Stripe Reader Enter Key Menu Key Paper Feed Key Cancel Key Clear Key Chip Card Reader The SOFT keys are used to select options displayed on the terminal Soft Keys screen and to move up and down through the menu options displayed on the screen COE The REPORTS key accesses the Reports menu Menu Key The MENU key allows access to the terminal menu for various functions Function The FUNCTION key is used to access the terminal functions It also Power Key acts as the POWER key to turn the terminal on and off Mag Stripe Reader Where a cards magnetic stripe is swiped through the terminal Paper Feed The FEED key performs a 10mm paper feed The ENTER key is used to confirm data entered or displayed and to select menu options The CANCEL key is used to cancel the current function and return the SE terminal to the idle state The CLEAR key is used to cycle backwards through the transaction steps if an error is made Chip Card Reader Where a chip c
65. print Previous Settlements This function will allow you to reprint the last seven days settlements which have occurred TERMINAL DISPLAY PROCEDURE DATE TIME Press FUNCTION ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION Press 8 and then ENTER for SETTLEMENT options Ei i L CLEAR SETTLEMENT 1 SETTLEMENT Press 2 to print the last settlement 2 LAST SETTLEMENT For more available dates press 4 for 3 NEXT SETTLE Last 7 Settlement 4 LAST 7 SETTLEMENT SELECT SETTLE DATE 1 DD MM YYYY The last seven settlement dates will be available 2 DD MM YYYY You can press the soft key next to the arrows to 3 DD MM YYYY scroll through to more dates Press the number DA YYYY next to the date required on the keypad and press 5 DD MM YYYY ENTER to reprint Z 6 DD MM YYYY 52 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE REPORTING FUNCTIONS 6 4 How to Reprint Last Transaction This function will reprint the receipt of the last transaction performed The receipt will have Duplicate printed on it Note e This can only be done from the current settlement period TERMINAL DISPLAY PROCEDURE DATE TIME Press FUNCTION ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION Press 6 and then ENTER for REPRINT options ji P ge CLEAR REPRINT 1 LAST RECEIPT Press 1 to reprint the last receipt 2 INVOICE KA EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE RE
66. rotruding from underneath the roll Drop Paper Roll Receipt Paper c Pull the paper out slightly and close the cover d Test the operation of the printer by pressing the paper feed button EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE GETTING STARTED 2 7 Terminal Maintenance In order to keep your terminal s software up to date the bank will automatically download any updates to your terminal on a regular basis usually monthly It is important that you allow the downloads to be completed so that your terminal will always have the latest configuration and software available Generally this download will occur overnight and will take approximately one to two minutes however on occasion this can be up to 10 to 15 minutes To allow this download to occur your terminal will need to be kept switched on and be able to communicate with the bank If your terminal is unable to connect to the bank s system at its scheduled time it will try at a later stage The terminal will alert you to the download and allow you to defer the download if you have customers present The prompt will read TERMINAL DISPLAY PROCEDURE TMS DOWNLOAD REQUIRED Press the soft key next to YES or press ENTER to allow the download to proceed If you do not wish to GE continue at this time press the soft key next to NO NO YES or press CANCEL The deferral is provided in order to allow you to find a convenient time to complete
67. seconds and display an error message giving the reason An explanation of the error code is available in Section 10 2 Response Codes Approved Sale with Tip Receipt approved with PIN Approved Sale with Tip Receipt no signature required Westpac wwu westpac com au EFTPOS FROM WESTPAC MERCHAHT HAME TRADING ADDRESS SUBURB STATE POSTCODE KEK MERCHANT COPY XXX Merchant ID 21384441 Terminal ID 660600603 signature required Wifestpac www westpar com au EFTPOS FROM WESTPAC MERCHANT NAME TRADING ADDRESS i SUBURB STATE POSTCODE KKK MERCHANT COPY AE Merchant ID 21384441 Terminal ID 66866803 Date 10 MAY 18 Date 18 HAY 16 Time 13 03 Time 13 03 Inv ROC H 0080863 Inv ROC 886064 UBC VISA Credit WBC VISA Credit AID AB668606031616 AID AG80660663 1616 Card oun 2030800 Card nan 20380 CK Account Tyre Credit Account Tyre Credit SALE 75 08 SALE 25 00 Tip 5 09 Tie 5 00 TOTAL AUD 36 06 TOTAL AUD 3A AA APPROUED 0a Aue ID GE JE Mon E HYPERCOM AWK APPROVED 80 With Si9nature Auth ID 944575 TE S CDHAAZ6F7B87B9 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TRANSACTION PROCEDURES 31 5 6 How to Process a Tip Addition A tip addition is performed after the original transaction has been processed The customer verifies the base amount of the sale offers a tip and signs the receipt The adjustment transaction is then processed Note e Tip Addition applies to credit and charge cards only e The origi
68. t Merchant Business Solutions if the problem persists ND DECLINED ND Press the Function key and then 23 and Enter Contact Merchant Business Solutions if the problem persists NT NO DIAL TONE Check telephone line connections to the terminal Turn terminal off then back on and retry the transaction Contact Merchant Business Solutions if the problem persists PF POWER FAIL Turn terminal off then back on and retry the transaction Contact Merchant Business Solutions if the problem persists TO NO RESPONSE Turn terminal off then back on and retry the transaction Contact Merchant Business Solutions if the problem persists Y1 APPROVED The transaction has been approved Y3 APPROVED The transaction has been approved Zi CANNOT PAY Obtain another form of payment Z3 ISSUER UNAVAILABLE Obtain another form of payment Z4 CANNOT PAY Obtain another form of payment EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TROUBLE SHOOTING Notes 92 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE 2012 Westpac Banking Corporation ABN 33 007 457 141 MBB041 07 12 281949
69. t card authorisations then complete manual sales voucher if approved 02 CALL FOR AUTH e Unable to obtain electronic authorisation e Call for authorisation from credit card authorisations then complete manual sales voucher if approved 03 NOT ON FILE CALL HELPDESK Contact Merchant Business Solutions 04 CONTACT CARD ISSUER e Obtain another form of payment Advise cardholder to contact card issuer 05 CANNOT PAY e Obtain another form of payment e Advise cardholder to contact card issuer 06 CANNOT PAY e Retry the transaction e Contact Merchant Business Solutions 08 APPROVED e The transaction has been approved if the With signature signature is correct 11 APPROVED e The transaction has been approved 12 INVALID TRANSACTION e Retry the transaction selecting a different account e If the transaction is declined again obtain another form of payment e Advise cardholder to contact issuing bank 13 CANNOT PAY e Obtain another form of payment e Advise cardholder to contact card issuer 14 CONTACT CARD ISSUER e Obtain another form of payment e Advise cardholder to contact card issuer 19 CONTACT CARD ISSUER e Obtain another form of payment e Advise cardholder to contact card issuer EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TROUBLE SHOOTING 87 Code Display Cause Action 30 FORMAT ERROR CALL HELPDESK e Power the terminal off and on and retry the transaction Contact Merchant Business Solutions whilst th
70. tails into the terminal TERMINAL DISPLAY PROCEDURE CLEAR DATE TIME Press the FUNCTION button ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION Key in 24 and press ENTER E TMS Upload Press the soft key next to YES or press ENTER TMS Upload to continue with the upload NO MES COMMS The terminal is connecting to Westpac s system to Connecting upload your terminal s information RESPONSE The terminal will print a receipt and then return to APPROVED the idle screen EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE TERMINAL USERS 11 4 0 Procedures 4 1 Inserting a Chip Card When your terminal is enabled for chip card acceptance chip cards are inserted into the terminal and left there for the duration of the transaction The chip card reader is located at the bottom of the terminal below the keypad Chip Card Reader n Chip Card 1 Check the terminal is displaying the message INSERT SWIPE CARD Hold the card face up with the chip towards the terminal Insert the card as far as it will go into the reader and continue processing the transaction Leave the card in the terminal until prompted to remove JW Ifthere is an error with reading the chip on the card the terminal may prompt you to swipe the card 12 EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE PROCEDURES 4 22 Swiping a Magnetic Stripe Card The magnetic stripe reader is located on the
71. ur digit password to lock the terminal This same password will then be used to unlock the terminal Alternatively your merchant password can be used to unlock the terminal also TERMINAL DISPLAY PROCEDURE L CLEAR DATE TIME Press the FUNCTION button ENTER AMOUNT MERCHANT FUNCTION ENTER FUNCTION Key in 22 and press ENTER 0 Jud i Terminal Lock Enter Password si CLEAR Key in a FOUR DIGIT PASSWORD and press ENTER Terminal Locked TID XXXXXXXX Enter Password Lo a CLEAR The terminal is now LOCKED To UNLOCK key in the password used to lock the terminal and press ENTER EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE PROCEDURES 17 18 5 0 Transaction Procedures 5 1 How to Process a Sale TERMINAL DISPLAY PROCEDURE INSERT SWIPE CARD DATE TIME Key in the PURCHASE AMOUNT ENTER AMOUNT SALE ENTER SALE AMOUNT This screen will appear as a value is keyed in 0 00 Press ENTER to continue pe CLEAR If Purchase with Cash transactions are enabled on SALE the terminal you will see this screen Key in a cash ENTER CASH AMOUNT out amount and press ENTER The cash out amount 0 00 may be left at 0 00 by just pressing ENTER kre CLEAR Note Cash out is only available on cheque and savings accounts If presented with a chip card insert the customer s card into the chip card reader Refer to Inserting a Chip Card
72. vide their card details e alist of the currencies that are available to DCC e an acceptance box that allows the Cardholder to indicate which currency is their home currency a disclosure stating l was given a choice to pay in AUD and my home currency my selection of the indicated currency for transaction currency is final note the conversion is being conducted by the merchant and l am aware that the exchange rate used for the currency conversion will be determined by the merchant at a later date without additional consultation The rate applied includes a margin of 3 this margin is not an additional fee but rather replaces the rate that will be applied if the transaction is completed in Australian Dollars The Cardholder will need to indicate their home currency and sign to confirm the above statement If the currency indicated by the Cardholder is not a currency available on the terminal you cannot process the transaction as DCC Currencies offered are American Dollars USD Canadian Dollars CAD British Pounds GBP Euros EUR Japanese Yen YEN New Zealand Dollars NZD Singapore Dollars SGD and Hong Kong Dollars HKD DCC Telephone Orders If you are approved to process MOTO transactions then you are able to process DCC transactions via the MOTO function on your terminal for orders that are received over the telephone If you choose to process transactions like this you must attempt to process the transaction whi
73. will automatically calculate the surcharge chosen by you to charge your customers This will be added as a separate entry on the receipts and will read as Merch Surcharge The merchant surcharge will apply to Purchases MOTO eCommerce and Completion transactions Merchant surcharge only applies to credit card transactions it cannot be charged on debit card transactions It will also not be charged on any tips if enabled which are added to a transaction The merchant surcharge will display on the transaction confirmation screen EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE ADDITIONAL TERMINAL FEATURES OPTIONS TERMINAL DISPLAY PROCEDURE CONFIRM AMOUNT SALE 25 00 i Medi Sw Press the soft key next to YES or ENTER to confirm CIC ISU Car Se 0 38 Ifincorrect press the soft key next to NO or ETA press CANCEL TOTAL AUD 25 38 NO YES To enable this feature you will need to contact our Merchant Helpdesk Note You must make your customer aware at or prior to the time of purchase of the percentage surcharge which will apply to the transaction You must display the merchant surcharge at your site EFTPOS PROFESSIONAL MOBILE GPRS USER GUIDE ADDITIONAL TERMINAL FEATURES OPTIONS 65 66 Receipt with Surcharging Enabled Westpac www westpac tom au EFTPOS FROM WESTPAC MERCHAHT NAME TRADIHG ADDRESS SUBURB STATE POSTCODE OKK MERCHANT COPY Akt Herchant ID 21384441 Terminal ID 66666003 Date 15 JUN 18

EFTPOS Professional Hypercom Mobile User Guide.

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