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User Guide

1. Cie Gao Please read the agreement You will be required to click Agree twice to agree to the User TIPT UC One Setup awm Se i License Agreement Please review the license terms before installing TIPT UC One Press Page Down to see the rest of the agreement The supply and use of the application is subject to terms and conditions set out in Our Customer Terms induding the TIPT Section of Our Customer Terms You may view Our Customer Terms at http www telstra com au customerterms or obtain a copy from section of Our Customer Terms If you accept the terms of the agreement dick I Agree to continue You must accept the L agreement to install TIPT UC One If you accept the terms of the agreement dick I Agree to continue You must accept the agreement to install TIPT UC One 3 The Install Options will automatically select all settings Deselect if you do not want these options TIPT UC One Setup Install Options Choose options for installing TIPT UC One E Always run TIPT UC One when the system starts Create TIPT UC One Desktop Icon Install for all users TPTUC One Setup a Choose install Location Choose the folder in which to instal TIPT UC One Setup wil install TIPT UC One in the following folder To instal in a different folder cick Browse and select another folder Cick Next to continue Space required 197 448 Space avaiable 254 768 5 Click Install to
2. v Telephony Directory 3 Chat amp No IM amp P Pdre Call gt Sekler Maie Call from Phone gt Join Room View Profile Add Contact To add a contact to your Own Contacts from Outlook l Search for the contact TIPT UC One will only search your Outlook contacts if you have Contacts selected 2 Right Click on the contact and select Add Contact TIPT UC One v Own Contacts 2 Fy Debbie Sekler Call gt eo se VMR iie Call from Phone gt sot Join Room Telephony Directory 3 v Outlook 0 View Profile Add Contact Note When you add a new contact a request to view their presence will automatically be sent They must accept that request before you will have the ability to see their presence SET A CONTACT AS A FAVORITE To set a contact as a Favorite Right click on the contact in your contact list 2 Select Set as Favorite fg TIPT UC One e Active 0 of 1 Search and Dial PN fy MSF John An orange star will appear to the right of the contact name SUBSCRIBE UNSCRIBE When you add a new contact to your contact list a request is automatically sent to allow you to view their presence The contact needs to accept that request in order for you to see their presence However if the contact is offline the presence request will be timed out In order to view the contacts presence you need to Chat Call Call from Phone Vide
3. 4 Change the Active switch from OFF to ON 5 Tap Save To Disable Tap the Settings icon Ee 2 Tap Call Settings 3 Tap Caller ID Blocking 4 Change the Active switch from ON to OFF 5 Tap Save DIALING SERVICE Allows you to specify which dialling service you would like to use for outgoing calls Tap the Settings icon Ee 2 Tap Call Settings 3 Tap the entry under Dialing Service Dialing Service VoIP Call Call Back Always Ask 4 Select from the following options OPTIONS DESCRIPTION VoIP Call Make calls using the TIPT UC One client Call Back This feature is currently unavailable When selected this feature will always ask you if you want to make the call Always Ask from your iPhone native call or through UC One CALL FORWARDING OPTIONS The Call Forward feature automatically forwards incoming calls from your TIPT desk phone to an alternate phone number that is configured Calls can be forwarded to a colleague or your mobile if you are away from the office Call Forward No Answer User Case 1 William is often not at his desk and misses a lot of calls that come through to his business phone To help improve his contact ability William enables Call forward no answer to his mobile phone number This way if William is at his desk he is able to answer the call on his business phone If he is not at his desk and there is a call to his business phone it will be forwarded to his mobile
4. In the scenario where the mobile device your TIPT UC One client is installed on is the same as the number specified in the TIPT Anywhere settings the call will arrive through the UC One client and it will also arrive on your mobile devices native dialler Effectively there will be two calls being presented on the mobile device at the same time There will be a small delay between the calls presenting The UC One call will arrive first then the same call will arrive on the native dialler To Enable Tap the Settings icon Ee 2 Tap Call Settings 3 Tap TIPT Anywhere TIPT Anywhere Alert All Locations Add Location 4 Tap the Add Location icon lt tO add a location 5 Tap Telephone to add a number If there is a leading O in the number being entered please do not enter the 0 For example the number 0419 XXX XXX would be entered as 419 XXX XXX and tap Done 6 Tap Description to add a description and tap Done A description must be entered 7 Switch on any of the following features to enable FEATURE DESCRIPTION Active When enabled allows the location mobile to function as an extension of your TIPT UC One device Call Control When enabled determines that call control options are to be performed by the TIPT Anywhere location device rather FEATURE DESCRIPTION than your TIPT desk phone settings 8 Tap Save when finished 9 Change the Alert All Locations switch from OFF to ON 10 Tap Save Note
5. 3 Once the third party answers all parties will be joined to the conference immediately eeeee Telstra 4G 3 00 pm 0412699276 amp 1196 o amp Conference 00 09 miele Korel TIPT UC One Client User Guide April 2015 PAGE 36 OF 290 If the third party does not answer or does not wish to join the conference 4 Tap End Call to return to the orginal caller TRANSFER VOICE CALL There are two types of call transfer Blind Transfer and Consult Transfer Blind Transfer transfers a call without allowing you to announe the call to the third party Consult Transfer transfer a call by speaking with the third party prior to completing the transfer To complete a Blind Transfer While on an active call tap more then transfer 2 Enter the number using the keypad then tap dial or select a number by searching through your Directory or History 3 Tap Transfer to from the options display Call first Transfer to Cancel 4 Click on Dismiss once call is transferred Transfer completed Dismiss To complete a Consult Transfer While on an active call tap more then transfer 2 Enter the number using the keypad then tap dial or select a number by searching through your Directory or History 3 Tap Dial icon 4 Tap Call first TIPT UC One Client User Guide April 2015 PAGE 37 OF 290 Call first Transfer to Cancel let 5 After announcing call tap Complete 6 Tap on Dism
6. 3 The additional contacts will receive a Group chat request and they need to Accept to join My Room Group chat request Amy inwited you to group chat Accept Decline VIEW PARTICIPANTS OF CHAT SESSION You have the ability to view the participants of the Chat session at any stage 1 Tap Participants to view the Chat session members END THE CHAT SESSION To leave the Chat Session 7 Tap v Dial in Info Dial in Number Conference ID Moderator PIN Security PIN E 2 Tap Leave Room Or 1 Tap Menu button on phone p a amp amp rt 10 22 PM 5 U S 10 21 10 Pi Clear history E Leave chat 2 Tap Leave Chat CLEAR HISTORY To clear the Chat History 1 Tap Menu button on phone Clear history Leave chat 2 Tap Clear History USING THE TIPT VIRTUAL MEETING ROOM SERVICE To join a VMR meeting Add the meeting participants to My Room v Dial in Info Dial in Number 0392609000 Conference ID Moderator PIN 7289 2 With the Dial in Number visible Security PIN 3 Tap Call VoIP Call Mobile 4 Tap VolP Call 5 Tap Add Video 6 You have now joined the conference call 7 Tap End Call at any stage to leave the meeting CHAPTER 31 ANDROID CLIENT SETTINGS The TIPT UC One client supports the following TIPT features These services can be turned on or off using the Preferences window The table below lists recommended settings
7. Click Add located to the right of the Search and Dial field Add Contact Add Conference Contact Add Group 2 Select Add Contact 3 Complete the Add Contact form 4 Click 2 Add to Contact List to save FIELD DETAILS Enter the full name of the contact as you would like it to display on your screen Display Name First Name Last Name Work Phone Work Extension Mobile Phone Personal Phone Street Address City Post Code Country Email Address Enter the First Name Enter the Last Name Enter the work phone number Enter the work extension number Enter the mobile phone number Enter the personal phone number Enter the street address Enter the city Enter the post code Enter the country Enter email address TIPT UC One Client User Guide April 2015 PAGE 244 OF 290 FIELD DETAILS IM Address Enter the IM address Dial in Number Enter your VMR number Conference ID Enter the conference ID Security PIN Enter your Security PIN for the conference if applicable Web Address Enter the Web address To add a contact to your Own Contacts from your Telephony Directory Search for the contact using the search and dial field 2 Right click on the contact and select Add Contact SUBSCRIBE UNSCRIBE When you add a new contact to your contact list a request is automatically sent to allow you to view their presence The contact needs to accept that request in order fo
8. To start a group chat session Click on My Room My Room Owner E My M amp P Debbie Drag and drop contacts from the contact list to add them as participants to this chat Show Dial in Information 2 From the Contacts select the people you wish to involve in the Chat session Use the Shift or Control key to select multiple people OOGO TITU gt Active 0 of 2 Search and Dial v Training Group 1 eave _ All Contacts 12 ji amp 0392605011 ry 1196 Bile i IM amp P John IM amp P Tom O 9 Jordan 3 Drag and drop the selected contacts to the left of the My Room dialog box a P MGP Debbie Drag and drop contacts from the contact ist to add them as participants to this Show Dial in Information John IM amp P has joined chat 10 59 AM k IM amp P John participant IM amp P Tom pending chat Ea Jordan 5 Start typing your message and tap the Enter key on the keyboard when you wish to send All participants in My Room can view the message s am IM amp P Debbie Drag and drop contacts from the contact list to add them as participants to this Show Dial in Information chat John IM amp P has joined chat 10 59 AM 26 03 2015 IM amp P Tom pending chat hi ry Jordan pending chat Last message received 26 03 2015 10 59 AM Test for training 6 Click on the Close button when you wish to end the chat MY ROOM MORE OPTIONS TIPT UC One Client User Guide April 2015 PAGE
9. GENERAL Click the General tab to display the following options SETTING OPTIONS Language Set the language English is the supported language Log In Activate or deactivate Sign in automatically Activate or deactivate run this program when the system starts Sounion Activate or deactivate for the system to Ask before removing a contact Activate or deactivate to ask before removing history record Activate or deactivate to ask before publishing location information Logging Enable basic logging There is a button available to Clear All Logs button Enable advanced logging These logs are stored in a folder click the Open Folder button to view the advanced logs It is recommend ed that Logging is turned off Enable when requested by TIPT support AUDIO Click the Audio tab to display the following options SETTING OPTIONS Voice Playback Select the Output Device from the drop down list that will display all recognised installed devices Voice Recording Select the Input Device from the drop down list that will display all recognised installed devices Use the Test button to test your recording capabilities Check the box to Use Automatic Gain Control Alert Signal Select the Ringing Device from the drop down list that will display all recognised sounds that you can use as the default ring signal when you have an incoming call on your TIPT UC One PC Desktop Client Test the sound by clicking the Play button So
10. Keypad Voice only New Call Meusics 3 Select Voice Only VIDEO CALL Allows you to Swap between the front and back cameras on your mobile device Als 1 Tap the Swap icon to swap between front and back camera ADDITIONAL FEATURES CALL PULL If the user has an active call on their desk phone the call can be pulled seamlessly to the mobile phone via the Call Pull button There is no interruption to the voice call 1 When on a call on your desk phone tap and hold the Call Pull icon on your mobile device Pull Call 2 Tap VoIP Call The call will instantly move to your mobile with no interruption to your call To Pull the call from your mobile to your TIPT desk phone Dial 11 on your desk phone REDIAL To redial the last number 1 From the Dial pad tap the Handset icon x the previously dialled number should appear 2 Tap the Handset icon again to dial the number 3 Tap VolP Call or Mobile CHAPTER 29 ADDING YOUR VMR NUMBER AND SECURITY PIN Your VMR Conference number and Security PIN need to be entered in your contact information To add your VMR number 1 Select Add Contact m B A lt 2 4S dA 12 33 PM Q 2 i Add Contact TIPT UC One Add Conference v Favorites 1 Add Local Contact RR John IMaP v All Contacts 12 0392605011 1196 Debbie No IM amp P 2 Select Add conference W onime sdY 3 Tap on Display Name and type name o ug re Add Co
11. 1196 900080 0006 fe Settings Video Call Pull Call Dialpad Chat Nt nyt Btw Not eRe TIPT UC One Client User Guide April 2015 E 2 i CS TIPT UC One History Contacts My Room Presence Delete DialPad PAGE 76 OF 290 CHAPTER 16 IPAD BUDDIES DIRECTORY AND HISTORY BUDDIES LIST The Buddy list is a list of contacts you communicate with on a regular basis Directory to allow you to call or chat e000 Telstra 4G 12 45 pm a Q Search buddies All Contacts 0386321453 uat trial com Sy Ajmal Awan Brad Kelly Brad Kelly Craig Herbert Craig Herbert David Calwell e Debbie Sekler Demo VVX 500 2 Contacts Cal Chat History ADD A BUDDY To add acontact from the Directory to your Buddy List l s Tap Contacts Buddies Sli ates Local 2 Tap Directory 3 Search for the person you wish to add to your Buddy List TIPT UC One Client User Guide April 2015 Buddies can be added from the PAGE 77 OF 290 Kaye Bignell L Kaye IMAP Kaye No IM amp P 4 4 Tap 5 Tap on the to the right of Add to IM Buddies ADD TO IM BUDDIES Confirm Add contact No Yes 6 Tap Yes DIRECTORY Directory will list all your contacts Contacts that can be displayed are Directory Enterprise and Local Personal ao CE TIPT UC One The directory the contact is located in is identified by the icon next to the name e
12. 5 Tap Done Note The mobile device will retain the previous number entered for this feature this number can be deleted or changed at any time BUSY To Enable Tap the Settings icon 2 Tap Call Settings 3 Tap Busy e660 Telstra 4G 11 05 am lt Settings Busy Active Forward to 038649575225 4 Tap Forward to 5 Enter the number you wish to forward calls to 6 Change the Active switch from OFF to ON Tap Done To Disable Tap the Settings icon 2 Tap Call Settings 3 Tap Busy 4 Change the Active switch from ON to OFF 5 Tap Done Note The mobile device will retain the previous number entered for this feature This number can be deleted or changed at any time DO NOT DISTURB If you activate this service all calls will be blocked and sent to your voicemail User Case Dasha will be in a meeting and does not want to receive any incoming calls By activating Do Not Disturb people within the enterprise can see that Dasha is not available Any incoming calls will immediately be sent to voicemail To Enable Tap the Settings icon id Tap Call Settings 09 Tap Do Not Disturb Telstra 4G 11 06 am lt Settings Do Not Disturb Active Ring Splash 4 Change the Ring Splash switch from OFF to ON if required If activated a single ring will play on your TIPT desk phone when an incoming call is forwarded 5 Change the Active switch from OFF to ON a Tap Done To Disab
13. 60 61 61 64 64 65 CHAPTER 11 CHAPTER 12 CHAPTER 13 CHAPTER 14 CHAPTER 15 CHAPTER 16 CHAPTER 17 CHAPTER 18 IPHONE FAQ S AND KNOWN LIMITATIONS Accessing Help FAQ Feature Summary TIPT UC ONE IPAD CLIENT OVERVIEW Why Use TIPT UC One iPad Client ACCESSING TIPT UC ONE IPAD CLIENT Sign In Sign Out IPAD RECOMENDED CONFIGURATION Configuration Settings IPAD TIPT UC ONE HOME SCREEN IPAD BUDDIES DIRECTORY AND HISTORY Buddies List Add a buddy Directory Local History IPAD USING CLIENT FEATURES Place a Call Place a Call using your Directory Place a Call from History Dial an Ad Hoc Number Receive a Call Voice Call Video Call Call Waiting End a Call Active Call Options Hold a Voice or Video Call Mute a Voice or Video Call Speaker Voice Call Add Video Voice Call Conference Call Voice Call Transfer Voice Call 67 67 67 68 70 70 70 71 71 72 73 73 76 T 7 77 78 80 80 83 83 83 84 84 85 85 85 87 87 88 89 89 89 90 90 CHAPTER 19 CHAPTER 20 CHAPTER 21 Voice Only Video Call ADDITIONAL FEATURES Call Pull Redial ADDING YOUR VMR NUMBER AND SECURITY PIN USING TIPT UC ONE PRESENCE CHAT IM AND MY ROOM Presence on line status Customising my Presence information To personalise the message associated with your Presence Chat Sending a chat Group Chat Adding Additional Buddies to
14. Add a buddy Directory Local History IPHONE USING CLIENT FEATURES Place a Call Place a Call using your Directory Place a Call from Call History Dial an Ad Hoc Number Receive a Call Voice Call Video Call Call Waiting End a Call Active Call Options 20 20 23 24 24 24 25 27 27 CHAPTER 8 CHAPTER 9 CHAPTER 10 Hold a Voice or Video Call Mute a Voice or Video Call Speaker Voice Call Add Video Voice Call Conference Call Voice Call Transfer Voice Call Voice Only Video Call Swap Video Call Additional Features Call Pull Redial ADDING YOUR VMR NUMBER AND SECURITY PIN USING TIPT UC ONE PRESENCE CHAT IM AND MY ROOM Presence Customising my Presence information To personalise the message associated with your status Chat Sending a Chat My Room Adding Additional Buddies to the Chat Room View Participants of Chat Session End the Chat Session Clear History Group Chat End the Group Chat Session Using the TIPT Virtual Meeting Room service IPHONE CLIENT SETTINGS Caller ID Blocking Dialing Service Call Forwarding Options No Answer Always Not Reachable Busy Do Not Disturb Simultaneous Ring personal Simultaneous Ring personal and UC One TIPT Anywhere TIPT Anywhere and UC One Remote Office 34 35 35 36 36 37 38 39 39 39 40 41 42 42 43 43 43 43 45 46 47 48 48 49 50 50 52 55 55 56 57 58 59 60
15. Dial in Number ON B a M Address 0386321443 uatrial com if 4 Click Add to Contact List to save FIELD DETAILS Display Name First Name Last Name Work Phone Work Extension Mobile Phone Personal Phone Street Address City Postal Code Country Email Address IM Address Dial in Number Conference ID Security PIN Web Address Enter the full name of the contact as you would like it to display on your screen Enter the First Name of the contact in this field Enter the Last Name of the contact in this field Enter the work number in this field Enter the work extension in this field Enter the mobile number in this field Enter the contact number in this field Enter the street address in this field Enter the city in this field Enter the postal code in this field Enter the country in this field Enter the email address in this field Enter the IMP address in this field if not already populated For example 0386321443 uat trial com If the contact has a conference or VMR number enter the number here Enter the Conference ID associated with the Conference number Enter the Security PIN for the conference if applicable Enter your contacts web URL To add a contact to your Own Contacts from your Telephony Directory Search for the contact using the search and dial field 2 Right click on the contact and select Add Contact Own Contacts 2
16. Lo g Sid Sritharan The Local directory is a list of the contacts on your iPhone like your Personal Directory essee Telstra 4G 1 40 pm 4 Is kayen EOS on kaye Cancel All Contacts with Groups amp amp Kaye Bignell 5 HISTORY History lists your missed received and placed calls made from any of your TIPT UC One devices To view the History l Tap History TIPT UC One Client User Guide April 2015 PAGE 80 OF 290 Kaye Bignell A Kaye Bignell Debbie Sekler John IM amp P John IM amp P Debbie No IM amp P Debbie IM amp P Debbie IM amp P John IM amp P John IM amp P John IM amp P Unavailable Time Unavailable a Unavailable History lists your missed received and placed calls made from any of your TIPT UC One devices A Placed calls Received calls Missed calls The icons at the top of the screen allow you to view All Calls or Missed calls 9 You can call a contact by tapping on the name and choosing the type of call you wish to make Voice call Video call Or Expand the contact s information by tapping on Kaye Bignell 0 3 8632 1459 Debbie Sekla 0 3 8632 1452 John IM amp P a 1447 Phone John IM amp P 0386321459 0 3 8632 1447 Debbie No IM amp P 1440 Debbie IM amp P 0 3 8632 1441 Debbie IM amp P 0 3 8632 1441 John IM amp P 1447 John IM amp P 1447 John IM amp P 1447 Unavailable 1196 R ADD TO
17. TIPT ANYWHERE User Case You are on a call on your TIPT desk phone the call is going longer then you expected and you need to leave the office and continue the call on your mobile You can Pullthe call to your preconfigured mobile phone to continue the call without interruption If the reverse is the case and you are on a call on your mobile and want to continue the call on your desk phone dial 11 on your TIPT desk phone to Pullthe call to the desk phone TIPT Anywhere and UC One The recommended settings are to have TIPT Anywhere turned off This is to prevent confusion when an incoming call is received When TIPT Anywhere is disabled calls will arrive on the UC One client In the scenario where the mobile device your TIPT UC One client is installed on is the same as the number specified in the TIPT Anywhere settings the call will arrive through the UC One client and it will also arrive on your mobile devices native dialler Effectively there will be two calls being presented on the mobile device at the same time There will be a small delay between the calls presenting The UC One call will arrive first then the same call will arrive on the native dialler To configure TIPT Anywhere Click on the Call Settings button and select Call Settings 2 Select TIPT Anywhere e900 Call Settings TIPT Anywhere This service allows users to enable their mobile phones to behave as if the phones were an extension of the telephony exch
18. TIPT UC One gt Active 1 of 1 Group Communic TRANSFER A CALL To complete a blind transfer While on an active call on the active call window click Options and then Transfer to and New Hold Call Transfer to gt New Conference with gt 2 Enter in the number or name of the party the call is to be transferred to 3 Click on Transfer Now 1 o Unknown Transfer Call 998401419 Transfer Now Attended Audio Attended Video To complete an announced transfer While on an active call on the active call window click Options and then Transfer to New 2 Enter in the number or name of the party the call is to be transferred to 3 Click on Attended Audio When the third party answers announce the call and click on Transfer a0980 Unknown Transfer Call Transfer Now Attended Audio Attended Video VIEW PROFILE While on an active call from the active call window click Options and then View Profile 2 The details for the contact will display TIPT UC One Client User Guide April 2015 DACI NLQ AT 5AA PAGE 2 68 F 290 pe To add the contact to your contacts directory Click on Add to Contact list l MUTING YOUR MICROPHONE Muting your microphone will stop the caller from hearing you but you are still able to hear the caller Click on the Mute button either from the TIPT UC One home screen or the active call window The button will then display green to i
19. The Number of Rings allows you to change the number of rings callers will hear before being forwarded to the number specified on No Answer Note 2 The mobile device will retain the previous number entered for this feature this number can be deleted or changed at any time ALWAYS To Enable Tap the Settings icon 2 Tap Call Settings 3 Tap Always eee0 Telstra 4G 11 06 am lt Settings Always Active Forward to 038649575225 Ring Splash C 4 Change the Active switch from OFF to ON 5 Tap Forward to 6 Enter the number you wish to forward calls to 7 Change the Ring Splash switch from OFF to ON if required If activated a single ring will play on your TIPT desk phone when an incoming call is forwarded 8 Tap Done To Disable Tap the Settings icon 2 Tap Call Settings 3 Tap Always 4 Change the Active switch from ON to OFF 5 Tap Done Note The mobile device will retain the previous number entered for this feature this number can be deleted or changed at any time NOT REACHABLE To Enable Tap the Settings icon 2 Tap Call Settings 3 Tap Not Reachable AE T Active O Forward to 031115384154 4 Tap Forward to 5 Enter the number you wish to forward calls to when your number is unreachable 6 Change the Active switch from OFF to ON Tap Done To Disable Tap the Settings icon 2 Tap Call Settings 3 Tap Not Reachable 4 Change the Active switch from ON to OFF
20. To use the VMR conference meeting room service Tap My Room 2 Drag and drop the meeting participants to My Room 3 Tap Video Call or Call 4 The VMR Number will connect and you have joined the meeting 8 06 29 09 My Room Owner 2 Ry MEP Debbie A Ry se Debbie Hide Dial n informador Hide Otal in inormatior Ovai ir Number 0392609000 Dahn Number 0392609000 Moderator PIN 72898 TIPT IRT A MFFT k r Moderator PIN 72892 P HPT VIRTUAL MECHNO ROOM SERVICE and crop contacts from the contact ist participants to thes chat Drag to add them as TIPT UC One Client User Guide April 2015 PAGE 257 OF 290 DESKTOP SHARING Desktop sharing gives you the ability to share your desktop with one or multiple people You can share your desktop from within My Room whilst you are having a one on one chat or a group communication session Click on My Room and add the contacts you wish to desk to desktop share with 2 Click on the Share Desktop button This will send a notification to the My room participants that you wish to share your desktop Accept My Room invitation from Tom IM amp P B Click to accept 3 Click on the request to accept 4 Click on Yes John IM amp P Pending Would you like to view John IM amp P s desktop share Debbie IM amp P 1 18 PM Thank you This is from the MAC John IM amp P 1 18 PM OK No probs Last message received 5 03 2015 1 18 PM 5 Once the recipients ha
21. You can configure multiple locations if required To Disable Tap the Settings icon Ee 2 Tap Call Settings 3 Tap TIPT Anywhere 4 Change the Alert All Locations switch from ON to OFF 5 Tap Save REMOTE OFFICE User Case Molly will be travelling interstate to follow up with clients Molly always gives her clients her TIPT desk phone number While Molly is interstate she enables the Remote office so all calls to her business phone number will be received on her mobiles native dialler When Molly initiates a call from the TIPT UC One her business phone number will be displayed to the caller Molly likes to use the Remote office feature since she only has to give her clients her business phone number and still not miss a call when away from the office REMOTE OFFICE The recomneded settings are to have Remote Office turned off If Remote Office is enabled calls to your desk phone will not arrive through the UC One client the calls will only ring on the device Remote Office has been configured with i e your mobile number or other listed number The call will not arrive on the desktop client at all in this scenario To Enable Tap the Settings icon Ee 2 Tap Call Settings 3 Tap Remote Office 5 Remote Office Active Remote Office 0 4 7736 5092 4 Change the Active switch from OFF to ON 5 Tap Remote Office 6 Enter the number you wish to use as your remote office phone If there is a leading 0
22. if the Always Forward feature is enabled the assigned number for Always forward will ring and not the Remote Office location CHAPTER 11 IPHONE FAQ S AND KNOWN LIMITATIONS ACCESSING HELP To access the Help using your iPhone or iPad device Tap Settings 2 Tap Help This will direct you to insight telstra For How to support the How to Help Desk can be contacted on 1800 648 116 from 8am to 8pm AEST If you are experiencing any problems please contact your Customer Administrator If you cannot resolve your issue or problem using the resources on this website telstra com tiptresources LIMITATIONS ADD CONTACTS ON A MOBILE DEVICE Currently Contacts can not be added using a mobile device You can however add Buddies on an iPhone and iPad The PC desktop client does offer an Add Contact option These contacts will not be available across all TIPT services SWAP BETWEEN CALLS IOS The TIPT UC One client on an iOS device does not allow for video Calls to swap with voice calls that are on hold There is no option to complete this task on the UC One client MY ROOM REMOVING A MEMBER FROM THE CHAT SESSION The message you receive when you remove a member from a chat session in My Room Dismissed from Chat dialog box message has an error in the text Dismissed from Chat You have been dismissed from chat by FAQ Different companies using TIPT UC One can Chat between each other providing each of the co
23. 12 42 PM 0392605113 Kaye Bignell 26 02 2015 0386321459 Debbie Sekler 6 02 2015 452 Outbound call Alex Jones 16 12 2014 0386320431 ee shina Debbie Sekler 16 12 2014 0386492521 issed l Unavailable wer Unavailable 15 12 2014 0411489272 Chat Session yp Bignell Kaye 10 12 2014 Test message Unavailable 10 12 2014 0477385090 D 3 DR YR YR YY 0386321452 colla 4 12 2014 Hi Debbie wou Beas 1 When you have an unseen missed call your Communication History icon will display a notification to alert you of the missed call When you click on Communication History to view the missed call the notifications will no longer display PLACE A CALL FROM COMMUNICATION HISTORY Double click on an entry to make a call Note Contacts can only be added from your Communication History if you call the contact and select to add as a contact while you are on the call CHAPTER 39 USING TIPT UC ONE PC DESKTOP PRESENCE CHAT IM MY ROOM AND DESKTOP SHARING TIPT UC One allows the user to change their Presence on line status to indicate whether they are Available Away Busy Offline or in a Chat Session or Meeting Instant Messaging allows you to have a chat with one individual one to one or multiple individuals in a Chat Room Desktop share allows you to share your desktop with multiple people ere DETAILS Presence allows you to indicate whether you are Available Away Busy
24. 2 An unexpected message is displayed when using Call Settings and Simultaneous Ring Personal x Do not ring my simultaneously ringing numbers if fm already on TIPT Anywhere a call Answer confirmation required Phone Number SIP URI PRESENCE USE AUTOMATIC LOCATION If UC One recognises your proxy setting it should determine your location change which will allow you to use use automatic location If not ensure you use Use Manual Location and manually type the location description G My Location Your location is automatically determined when a location change is detected You can choose to publish the automatically determined location or manually set the location description and time zone Use automatic location Use manual location Set Location Adjust for Daylight Savings Time DST V Always ask before publishing new location information Location to be published Pb Locator MY ROOM MORE OPTIONS PC CLIENT AND MAC The link Email My Room Invitation does not work The email is created and the link is placed in the email but it does not link to the My Room chat session when activated MY ROOM REMOVING A MEMBER FROM THE CHAT SESSION The message you receive when you remove a member from a chat session in My Room Dismissed from Chat dialog box message has an error in the text amp Dismissed from Chat You have been dismissed from chat by MY ROOM CAL
25. 255 OF 290 There are additional My Room features which are accessed by clicking on the More button in My Room e080 My Room Owner r Sy IM amp P Debbie Audio conference information has not been provided To enable audio functionality e nianon antar ume annfarance infarmation under Preferences Copy My Room Invitation nO IM amp P John a Email My Room Invitation tact lst to add them as participants to this rx IMAP Tom Configure My Room oo pending chat COPY MY ROOM INVITATION Allows you to copy the link from the My Room Chat session to a blank email message Select Copy My Room Invitation 2 Create anew email message 3 Select Paste The group chat session link will now appear in the email and you can send the link to other contacts to join the group chat session This function is currently not supported EMAIL MY ROOM INVITATION Allows you to email a link to the group chat session This function is currently not supported CONFIGURE MY ROOM Allows you to add your VMR conference number and Moderator PIN for use in My Room group communications or video conferences Select More pF in My Room 2 Select Configure My Room 3 Add the Dial Iln Number and Moderator PIN and click OK Preferences General Audio Video Proxy Add ins My Room Dial in Number Moderator PIN 0392609000 72894 Conference ID Security PIN ad Cancel USING THE TIPT VIRTUAL MEETING ROOM SERVICE
26. ADDING CONTACT GROUPS Duplicated group names can be used when creating groups however issue occurs when you delete a duplicated group System crashes TIPT VIRTUAL MEETING ROOM When a participant leaves the meeting they cannot rejoin Their name still appears on the Participant list even though they have left the meeting and there is no way to rejoin SWAP BETWEEN CALLS The TIPT UC One client on an iOS device does not allow for video Calls to swap with voice calls that are on hold There is no option to complete this task on the UC One client UNSUBSCRIBE IPAD CLIENT When a user Is Available or logged into UC One they have the ability to accept a presence request When they are not logged in they will miss the Presence request sent by another user In this instance you have to Unsubscribe the User and resend the Presence request by activating Subscribe Unsubscribe doesn t appear to work unless the client is logged into UC One on the iPad FAQ Different companies using TIPT UC One can Chat between each other providing each of the contacts has their UserID in the IM addess field FEATURE SUMMARY Automatic Sign on Access to the Enterprise Contact Directory Access to Outlook Contacts and Calendar Add Edit and Remove Personal contacts Add Edit and Remove Contact groups Add Edit and Remove Conference groups Add a Contact from an Enterprise search Make and Receive Voice and Video calls Search on Contacts
27. Attended Audio Attended Video To complete an announced transfer While on an active call on the active call window click Options and then Transfer to New 2 Enter in the number of the party the call is to be transferred to 3 Click on Attended Audio When third party answers announce the call and click on Transfer fg Transfer Call 98401419 VIEW PROFILE While on an active call from the active call window click Options and then View Profile 2 The details for the contact will display To add the contact to your contacts directory Click on Options and select Add Contact Unknown 2 The contact will be added as an Unknown contact To edit the contacts details Click on Options and select Edit Profile 2 Make the required changes 3 Click on the Save MUTING YOUR MICROPHONE Muting your microphone will stop the caller from hearing you but you are still able to hear the caller Click on the Mute button either from the TIPT UC One home screen or the active call window The button will then display green to indicate it is active ki 2 To un mute click on the Mute ES again VOLUME CONTROL The volume button will control the volume of the call You can adjust the volume using the volume slider bar Or You can turn the volume off by adjusting the volume to its lowest capacity When the volume is turned off the volume button will display as follows CALL OPTIONS ALLOW YOU TO
28. Calls vi Enable to hide number Do Not Disturb Hide Number Simultaneous Ring Personal 5 Click X to close the window To disable Hide Number Click the Call Settings button on the Left Pane 2 Select Call Settings 3 Select Hide Number Enable to hide number 4 Uncheck Enable to hide number 5 Click X to close the window SIMULTANEOUS RING PERSONAL The Simultaneous Ring feature allows up to 10 phone numbers to be defined All numbers defined will ring at the same time as your primary business phone number This feature ensures incoming calls are not missed and can be answered from other phones Note If the remote phone has voicemail enabled and picks up the call before your business phone voicemail answers your voicemail messages will be located on your remote phone voicemail User Case Anthony is not always at his desk to answer calls on his business phone Anthony s department prefers all calls to be answered promptly and not forwarded to message bank Anthony enables the Simultaneous Ring feature and assigns his mobile phone as one of the other numbers This way Anthony is able to answer an incoming call on either phone Simultaneous Ring Personal and UC One The recomneded settings are to have Simultaneous Ring Personal turned off This is to prevent confusion when an incoming call is received When Simultaneous Ring Personal is disabled calls will arrive on the UC One client
29. Changing any of the recommended settings may impact expected functionality Preferences can also be configured in CommPilot tel o amp amp a ay Preferences Language English o 33 ac EaD se Debbie IM amp P OO a B Mobile Troubleshooting Working offsite Call settings Remember password Preferences Sign in automatically About Help L Sign out Language Set the language English is the supported language Troubleshooting Enable logging log writing and Crash reporting lf this feature is activated the application will remember the password the Remember password i next time you logon Sign in automatically Is this feature is activated the application will login automatically CALL SETTINGS Selecting Call Settings from the Settings menu displays the following options 2 fel amp 4i 1 09PM Kef cal settings Do not disturb Disabled Call forward always Disabled Call forward no answer Disabled Call forward busy Disabled Call forward when unreachable Disabled Remote Office Disabled Hide number simultaneous Ring Personal Disabled igure SIMURSNEOUE Bing Persons TIPT Anywhere Own phone number Configure TIPT Anywhere Outgoing calls My Room Alwave ack Fn FEATURE DESCRIPTION Do not disturb If you activate this service all calls will be blocked by the server Call forward always Every call will be forwarded to the number configured All calls will be forwarded to
30. Chat session eceeee Telstra 4G 11 14 am Cancel Add ge IM amp P 9 9 Sid Main work number g Sid Sritharan 9 Jordan Amy 2 Select from your buddy list and tap Done 3 The additional contacts buddies will be sent a Group chat request and they need to Accept to join My Room Group chat request Jordan invites you in group chat Ignore Accept VIEW PARTICIPANTS OF CHAT SESSION You have the ability to view the participants of the Chat session at any stage 1 Tap Options EI View Participants Leave Chat Clear History Cancel 2 Tap View Participants to view the Chat session members eeeceece Telstra 4G 1 38 pm Cancel View Participants a John IM amp P END THE CHAT SESSION To leave the Chat Session 7 Tap Options View Participants Leave Chat Clear History 2 Tap Leave Chat Are you sure you want to leave the chat Cancel OK 3 Tap OK CLEAR HISTORY To clear the Chat History 7 Tap Options View Participants Leave Chat Clear History 2 Tap Clear Histoy Are you sure to clear chat history Cancel 3 Tap OK GROUP CHAT To chat with multiple buddies in the same Chat session S 1 Tap Chat 2 Tap Options Launch My Room Start group chat Cancel 3 Tap Start Group Chat e660 Telstra 4G 3 53 pm Cancel Contacts John IM amp P ai Bears rock Amy Jordan 9 Sid Main work number i Sid Sritharan sm G
31. DESKTOP HOME SCREEN INTRODUCTION p Available v L Set Location Working offsite Search and Dial v Training Group 1 A amp KA Jordan v All Contacts 13 8 0392605011 rg 1196 a PH e tad a IM amp P John E IM amp P Tom ts amp Ra ordan Presence 8 Chat IM 2 Contacts 9 Call 3 MyRoom 10 Call from Phone 4 Communication History 11 Video Call 5 DialPad 12 Volume 6 Directory 13 Options 7 Call Settings 14 Add TIPT UC One Client User Guide April 2015 PAGE 240 OF 290 CHAPTER 49 MAC DESKTOP CONTACTS AND COMMUNICATION HISTORY TIPT UC One allows the user to search all Contact Directories These will include your Telephony Directory Enterprise Directory Outlook Contacts and Personal Contacts You can click on a user to either call them or add them to a Group ICON DETAILS Contacts Contacts displays a list of your contacts As you use TIPT UC One you will modify e contacts to suit your needs These can be a combination of contacts from your Telephony Directory Enterprise Directory Outlook or contacts you have added using Add Contacts Contacts is useful for e Searching all contacts including your Telephony Directory Enterprise Directory and Outlook contacts if you have it configured e Listing your own contacts added from your Telephony Directory Enterprise Directory Outlook or by using Add Contacts and entering the contacts det
32. Directory contacts Le Local contacts To Search from your list of contacts l Tap Directory 2 Tap in the Search field If you would like to filter your search by Directory or Local contacts use the filter tabs at the top of the screen Allis selected by default ao CE TIPT UC One 3 Enter the name of your contact The search will begin as soon as you start entering text seee Telshm 2G kaye Kaye Bignell Kaye IM amp P Kaye No IM amp P 4 Tap Search The search results will display 6 You can call a contact by tapping on Tapon eeeee Telstra 4G 1 29 pm 1 75 mb E Buddies Directory Local Contact Info Edit a Kaye Cancel Kaye Bignell Q f Phone Eg Kaye IM amp P i 61386321452 Ba Kaye No IM amp P C Work Extension i t 1452 ox IM Address G 0386321452 collaborate tipt telstra com ADD TO LOCAL CONTACTS First Name Debbie Last Name Sekler City Essendon Country Australia State Victoria VIC Postal Code 3041 t Street 3 11 Keilor Road 8 The number will connect automatically seseo Telstra 4G 1 31 pm 75 a gt Kaye Bignell 9 Ba Ongoing Call N ma lle Kaye Bignell G5 Q Search buddies vv v Iraning Group i W All Contacts 16 John IM amp P om e 0392605011 iS eS 1196 Amy it X conf contact n Debbie No IM amp P D 7 Debbie Sekler b amp Jordan eh e Kaye Bignell G oe Sid Main work number
33. HOLD A CALL TRANSFER TO CONFERENCE WITH SHOW MY VIDEO DELETE CHAT HISTORY VIEW PROFILE ADD CONTACT HIDE WINDOW OR ALWAYS ON TOP OPTIONS Hold Call Transfer to Conference with b Show My Video Delete Chat History View Profile Add Contact Hide Window Always on Top HOLD CALL Enables you to place a caller on hold TRANSFER TO Allows you to perform a call transfer CONFERENCE WITH Allows you to commence a conference call and add other people to the call SHOW MY VIDEO Enables you to activate the video DELETE CHAT HISTORY Allows you to delete your chat history VIEW PROFILE View the profile of the caller ADD CALLER Add the caller to your contacts HIDE WINDOW Hides the active call window ALWAYS ON TOP Keeps the TIPT UC One dialog box on top of any other active windows so it is always visible VOICEMAIL Providing you are using TIPT Voicemail when a call has not been answered it will forward to your TIPT voicemail service TIPT UC One will alert you of the voicemail by displaying the number of available Q voicemails next to the Communication History icon When you click on the Communication History icon an alert will be displayed at the top of the screen indicating the number of new voicemails To retrieve a voicemail using TIPT UC One hs Click on the Communication History icon 2 Click on the Voicemail Alert 3 The call will connect to your TIPT voicemail s
34. Hide Number Click on the Call Settings button and select Call Settings 2 Select Hide Number 3 Uncheck Enable to hide number 4 Click el to close the window SIMULTANEOUS RING PERSONAL The Simultaneous Ring feature allows up to 10 phone numbers to be defined All numbers defined will ring at the same time as your primary business phone number This feature ensures incoming calls are not missed and can be answered from other phones Note If the remote phone has voicemail enabled and picks up the call before your business phone voicemail answers your voicemail messages will be located on your remote phone voicemail User Case Anthony is not always at his desk to answer calls on his business phone Anthony s department prefers all calls to be answered promptly and not forwarded to message bank Anthony enables the Simultaneous Ring feature and assigns his mobile phone as one of the other numbers This way Anthony is able to answer an incoming call on either phone Simultaneous Ring Personal and UC One The recomneded settings are to have Simultaneous Ring Personal turned off This is to prevent confusion when an incoming call is received When Simultaneous Ring Personal is disabled calls will arrive on the UC One client In the scenario where the mobile device your TIPT UC One client is installed on is the same as the number specified in the Simultaneous Ring Personal settings the call will arrive through the UC One clie
35. IM BUDDIES ADD TO LOCAL CONTACTS Thursday Thursday Thursday Time 1194 Unavailable 1196 a __ Unavailable Thursday yyy Fe wv vw Thursday te 3 Tapon and the call will dial automatically eeeeo Telstra 4G 1 52 pm 73 W Kaye Bignell N Ongoing Call lle EJ Kaye Bignell A Kaye Bignell 1 31pm i 0 3 8632 1459 g J A Debbie Sekler 1 30pm 1 0 3 8632 1452 i iz Z nen IM amp P Thursday i A John IM amp P Thursday i O 0 3 8632 1447 Debbie No IM amp P G i K aa Thursday 1 A Debbie IM amp P Thursday i 0 3 8632 1441 a Debbie IM amp P Thursday 7 0 3 8632 1441 RK ee IM amp P Thursday i A EPA IM amp P Thursday Gi RK re IM amp P Thursday i A oo Thursday i A _ Thursday i A Unavailable Thursday i TIPT UC One Client User Guide April 2015 PAGE 82 OF 290 CHAPTER 17 IPAD USING CLIENT FEATURES PLACE A CALL There are a number of ways you can make a call from TIPT UC One All options allow you to make a Voice Call or a Video Call PLACE A CALL USING YOUR DIRECTORY Tap Contacts 2 Tap Directory Drectory 3 Tap in the Search field 4 Type inthe name of your contact The search will begin as soon as you start entering the name Contacts that can be displayed are Directory Enterprise and Local Personal 5 Tap the to the right of the name of the contact you wish to call t 6 Tap The number is dialled autom
36. Options button on your mobile device 2 Tap Call Settings 3 Tap Do not disturb 4 Tap Enable so that the tick no longer appears 5 Tap OK CALL FORWARD OPTIONS The Call Forward feature automatically forwards incoming calls from your TIPT desk phone to an alternate phone number that is configured Calls can be forwarded to a colleague or your mobile if you are away from the office Call Forward Always User Case 1 Gloria will be on leave for two weeks Gloria s manager Brian has agreed that he will take her calls while she is away On her last day of work Gloria signs in to TIPT UC One and enables the Call forward always feature and assigns Brian s number in the phone number field All of Gloria s calls are automatically forwarded to Brian When Gloria returns from her leave she disables the Call forward always feature so she can again receive calls on her business phone Call Forward No Answer User Case 2 William is often not at his desk and misses a lot of calls that come through to his business phone To help improve his contact ability William enables Call forward no answer to his mobile phone number This way if William is at his desk he is able to answer the call on his business phone If he is not at his desk and there is a call to his business phone it will be forwarded to his mobile phone number Call Forward Unreachable User Case 3 Glen s business is in an area where there are frequent disturbances to the
37. Or Select the contact 2 Click on the call icon at the bottom of the screen for the type of call you want to make Call Call from Phone or Video Call Or Right click on the contact 2 Select the type of call you want to make Chat Call Call from Phone or Join Room If there are multiple numbers associated with the contact you will be able to select which number to call TIPT UC One e v Active 1 My Room Owner Search and Dial 6 Training Group 1 v Outlook 0 v Telephone Directory 0 sss v All Contacts 34 O Ey 0386321453 uat trial com Go Awan Ajmal Bignell Kaye Chat Call i Ey Bond James Call from Phone Join Room Es Calwell David Set as Favorite kS Add to Group ro gu Carpenter Paul Remove from Group View Profile Edit Profile O Y A ma 1 Unsubscribe h A Remove Note Video will only display as an option if you have a camera attached to your desktop PC PLACE A CALL FROM COMMUNICATION HISTORY Double click on an entry to make a call DIAL AN AD HOC NUMBER Click on the dialler 2 Enter the number using the displayed keypad or on your keyboard 3 Select Call or Call from Phone or Video Call on the displayed keypad TIPT UC One 999000999 e gt 1 2 3 ABC DEF 4 5 6 GHI JKL MNO 7 8 9 PORS TUV WXYZ Note The quality of your microphone will impact the quality of your call RECEIVE A CALL Whe
38. Settings 3 Tap Call forward when unreachable Call forward busy Enable OK 4 Enter the number you wish to forward calls to when your number is unreachable 5 Tap Enable 6 Tap OK 7 Tap the Back button To Disable Tap the Options button on your mobile device Tap Call Settings Tap Call forward when unreachable 2 3 4 Tap Enable so that the tick no longer appears 5 Tap OK 6 Tap the Back button Note The mobile device will retain the previous number entered for this feature this number can be deleted or changed at any time REMOTE OFFICE User Case Molly will be travelling interstate to follow up with clients Molly always gives her clients her TIPT desk phone number While Molly is interstate she enables Remote Office so all calls to her business phone number will be received on her mobiles native dialler When Molly initiates a call from the TIPT UC One her business phone number will be displayed to the caller Molly likes to use the Remote office feature since she only has to give her clients her business phone number and still not miss a call when away from the office REMOTE OFFICE AND UC ONE The recomneded settings are to have Remote Office turned off If Remote Office is enabled calls to your desk phone will not arrive through the UC One client the calls will only ring on the device Remote Office has been configured with i e your mobile number or other listed number The call will not ar
39. answer to his mobile phone number This way if William is at his desk he is able to answer the call on his business phone If he is not at his desk and there is a call to his business phone it will be forwarded to his mobile phone number Call Forward Unreachable User Case 3 Glen s business is in an area where there are frequent disturbances to the electricity network To prevent his business being unable to continue when these disturbances occur Glen has enabled Call forward when unreachable and entered the number as his mobile phone into the relevant field If there are any outages all of his business calls will automatically be forwarded to his mobile phone FORWARDING TYPE DESCRIPTION Every call to your TIPT desk phone will be forwarded to the number Call Forward Always configured All calls will be forwarded only when the TIPT desk phone being called is Call Forward Busy busy All calls will be forwarded to the configured phone number when your CarMate Oran S wel TIPT desk phone is not answered after a certain number of rings Calls will be forwarded when your TIPT desk phone is not accessible or Call Forward not reachable inactive due to power loss to the site no network connectivity or no internet access is available e080 Call Settings TET Ayano Always forward Remote Office Forward when busy Forward Calls Forward when unanswered Do Not Disturb Forward when unreachable Hide Number Simultaneous Ring P
40. ask before publishing new location information MY ROOM MORE OPTIONS The link Email My Room Invitation does not work The email is created and the link is placed in the email but it does not link to the My Room chat session when activated The link in Copy My Room invitation is not currently supported MY ROOM REMOVING A MEMBER FROM THE CHAT SESSION The message you receive when you remove a member from a chat session in My Room Dismissed from Chat dialog box message has an error in the text a MY ROOM CALL FROM PHONE When using Call from Phone in My Room to connect to your VMR Conference Number you have to manually type in your PIN Number This is expected behaviour even if you have already entered the Moderator PIN Number in your Dial In information J amp My Room Owner IM amp P Debbie Drag and drop contacts from the contact list to add them as participants to this Hide Dial in Information chat Dial in Number 0392605011 John IM amp P has joined chat 10 38 AM Moderator PIN 4734 narhimnean FAQS Different companies using TIPT UC One can Chat between each other providing each of the contacts has their UserID in the IM addess field Different companies both on TIPT using UC One have the ability to share desktops A user with an Executive and Standard pack has the ability to initiate Desktop Share FEATURE SUMMARY MAC DESKTOP CLIENT Automatic Sign on Y Access to the
41. business and provide tips to better utilise the TIPT UC One client NEED MORE SUPPORT To access the Help using your iOS device Tap Settings 2 Tap Help This will direct you to telstra com tiptresources To access the Help using your Android device Tap Options 2 Tap Settings 3 Tap Help This will direct you to telstra com tiptresources To access the Help using your TIPT UC One PC Desktop Client 1 Click the TIPT UC One icon 2 Select Help This will direct you to telstra com tiptresources For How to support the How to Help Desk can be contacted on 1800 648 116 from 8am to 8pm AEST If you are experiencing any problems please contact your Customer Administrator If you cannot resolve your issue or problem using the resources on this website telstra com tiptresources contact the Telstra IP Telephony Helpdesk 1800 287 289 option 2 24 hours per day WHAT S INSIDE CHAPTER 1 CHAPTER 2 CHAPTER 3 CHAPTER 4 CHAPTER 5 CHAPTER 6 CHAPTER 7 Conventions Used in this Guide version Need More Support TIPT UC ONE IPHONE CLIENT OVERVIEW Why Use TIPT UC One iPhone Client INSTALLING TIPT UC ONE IPHONE AND IPAD CLIENT Installing UC One Client on iOS Mobile Devices iPad UC One App ACCESSING TIPT UC ONE IPHONE CLIENT Sign In Sign Out IPHONE RECOMENDED CONFIGURATION Configuration Settings IPHONE TIPT UC ONE HOME SCREEN IPHONE BUDDIES DIRECTORY AND HISTORY Buddies List
42. call the user or optionally add them to their buddy list TIPT UC One also allows you to indicate your Presence send Chat Messages IM and join a Chat Room My Room These features are all available on mobile and desktop devices with the use of a public internet connection WHY USE TIPT UC ONE IPHONE CLIENT TIPT UC One IOS Desktop Client offers e Convenience There are multiple ways to access your TIPT Services e Accessibility TIPT UC One iPhone Client gives you around the clock access to your TIPT services Instant Messaging and Presence IMP are available on mobile devices with a public internet connection e Productivity Save time with unrestricted access to TIPT services Features include e Fast access to contacts and directories e View calls that have been missed received or dialled from any of your TIPT devices e Add favourites so that frequently called contacts can be quickly located e Precise search function e TIPT features can be set from the client e Conference numbers including ID and passwords can be entered for easy and fast access to conferencing e Change your Presence online status to indicate whether you are Available Busy Away or Offline Some Presence statuses will change automatically when you are in a Chat Session or Meeting e Chat with one person or a group of people e Allow contacts to join your My Room Chat session for group chats CHAPTER 2 INSTALLING TIPT UC ONE IPHONE AND IPA
43. changed automatically when you are in a Chat Session or Meeting e Chat with one person or a group of people e Allow contacts to join your My Room Chat session or group chats CONFIGURATION SETTINGS The TIPT UC One Mac Desktop Client can be configured so that e Incoming calls to your TIPT desk phone will also arrive on your UC One Mac Desktop client and you can choose which device you want to answer the call on e Both Voice and video calls can be pulled to your Mac Desktop from your TIPT desk phone and vice versa e Outgoing calls can be initiated from the TIPT UC One Mac Desktop client if signed into TIPT UC One e Please note that Shared call appearance SCA must be configured in CommPilot by the Customer Group Administrator for each user for TIPT UC One The TIPT UC One Mac Desktop client uses SCA on the primary number assigned to your TIPT phone The UC One mobile client and the TIPT UC One Mac Desktop client will require a SCA user each e Use the settings recommended in this guide e Changing any of the recommended settings may impact expected functionality HARDWARE REQUIREMENTS e Voice Calls require headset speakers with a microphone e Video call require a camera to be attached to your Mac CHAPTER 45 INSTALLING TIPT UC ONE MAC DESKTOP CLIENT Click on the following link TIPT UC One MAC Desktop download to download the file used for installation Click the link TIP T UC One for MAC Desktop Follow the prompts to
44. client Or Click the TIPT UC One icon in your Dock QOO 2 6 Ne Open Application Presence Request Availability gt Options gt Show All Windows Hide Quit 2 Select Quit 3 TIPT UC One will sign you out and close the client CHAPTER 47 RECOMENDED CONFIGURATION CONFIGURATION SETTINGS e When using the TIPT UC One Mac Desktop client incoming calls to your TIPT desk phone will also arrive on your Mac Desktop client and you can choose which device you want to answer the call on e Voice or video calls can be pulled to your Mac Desktop client from your TIPT desk phone and vice versa e Outgoing calls can be initiated from the TIPT UC One client if signed into TIPT UC One e Shared call appearance SCA must be configured in CommPilot by the Customer Group Administrator for the user for TIPT UC One The UC One client uses SCA on the primary number assigned to your TIPT phone The mobile UC One client and the PC UC One client will require a SCA user each e Changing any of the recommended settings may impact expected functionality SETTING TIPT UC ONE REASON FOR RECOMMENDED SETTING CLIENT SS All calls will be forwarded to the configured phone number after a certain number of rings when your TIPT desk phone is not answered This can be used to ensure you won t miss calls If this feature is not set and your client is not logged in calls will proceed to your configured setting probably voicemail Call Forwa
45. displayed are Directory Enterprise and Local Personal 4 Tap the to the right of the name of the contact you wish to call t 5 Tap 6 The number is dialled instantly eee Telstra 4G 1 37 pm Kaye Bignell 0386321459 00 14 add video End call Note For further options you can expand the contacts information by tapping on TIPT UC One Client User Guide April 2015 PAGE 30 OF 290 PLACE A CALL FROM CALL HISTORY D 1 gt Tap History Histor 2 Tap the name of the contact you wish to call Voice call Video call 3 Select the type of call you would like to make Note For further options you can expand the contact s information by tapping on DIAL AN AD HOC NUMBER From the Call Screen enter the number using the dial pad 2 Tap the Dial icon 3 The number will be dialled automatically Debbie Sekler Calling End call TIPT UC One Client User Guide April 2015 PAGE 31 OF 290 RECEIVE A CALL When there is an incoming call a call pop up window will display on your screen VOICE CALL Tom IM amp P 1445 Incoming video call Accept Video Accept Audio DEA aE Tap Accept Audio to answer the call VIDEO CALL Tap Accept Video to answer a video call Tom IM amp P 1445 Incoming video call Accept Video Accept Audio DEAE Note If Decline is selected the call will follow the Call forward no answer settings If this feature is disabled
46. e End call e Call from Phone e Video Call e Desktop Share e Dialler Mute e Volume Hold Call Transfer to ye Conference with P gt N i View Profile Add Contact Hide Window O Always on Top e Hold e Transfer to Conference with Conerence with e Show my Video e Delete Chat History POSS hat Story e View Profile e Add Contact e Hide Window e Always on Top HOLD A CALL From the TIPT UC One home screen Click the Hold icon TIPT UC One gt Active 1 of 1 Unknown To take the call off hold from the TIPT UC One home screen Click the Unhold icon u Q_ TiPT UC One gt Active 1 of 1 Or From the active call window to place a call on hold Click Options 2 Select Hold Call Hold Call Transfer to gt Conference with gt View Profile Add Contact Hide Window Always on Top To take the call off hold from the active call window Click Options 2 Select Unhold Call Unhold Call Transfer to Conference with gt STOP DISPLAYING VIDEO AND CONTINUE CALL AS A VOICE CALL lf you are on a video call and do not wish to display outgoing video essentially muting your video Click the video icon HIDE MY VIDEO To hide the picture in picture PIP that is displayed during a video call Click on Options 2 Select Hide My Video If you have hidden your video and would like to now display video Click on Options 2 Selec
47. electricity network To prevent his business being unable to continue when these disturbances occur Glen has enabled Call forward when unreachable and entered the number as his mobile phone into the relevant field If there are any outages all of his business calls will automatically be forwarded to his mobile phone FORWARDING TYPE DESCRIPTION Call forward always Every call to your TIPT desk phone will be forwarded to the number configured Call forward no answer All calls will be forwarded to the configured phone number after a certain number of rings when your TIPT desk phone is not answered Call forward busy All calls will be forwarded only when the TIPT desk phone being called is busy Call forward when Calls will be forwarded when your TIPT desk phone is not accessible or unreachable inactive due to power loss to the site no network connectivity or no internet access is available CALL FORWARD ALWAYS To Enable Tap the Options button on your mobile device 2 Tap Call Settings 3 Tap Call forward always Call forward always 0412699276 v Enable _ Ring Splash OK Cancel 4 Enter the number you wish to forward all calls to 5 Tap Enable 6 Tap OK 7 Tap the Back button To Disable Tap the Options button on your mobile device Tap Call Settings Tap Call forward always Tap Enable so that the tick no longer appears Tap OK a S S eS Tap the Back button Note The mobile device will retain
48. her clients her business phone number and still not miss a call when away from the office REMOTE OFFICE The recomneded settings are to have Remote Office turned off If Remote Office is enabled calls to your desk phone will not arrive through the UC One client the calls will only ring on the device Remote Office has been configured with i e your mobile number or other listed number The call will not arrive on the desktop client at all in this scenario To Enable Tap the Settings icon 2 Tap Call Settings 3 Tap Remote Office eeeeo Telstra 4G 11 07 am lt Settings Remote Office Active Remote Office 4 Change the Active switch from OFF to ON 5 Tap Remote Office 6 Enter the number you wish to use as your remote office phone If there is a leading 0 in the number being entered please do not enter the 0 For example the number 0419 XXX XXX would be entered as 419 XXX XXX Tap Save To Disable Tap the Settings icon 2 Tap Call Settings 3 Tap Remote Office 4 Change the Active switch from ON to OFF 5 Tap Save Note 1 The mobile device will retain the previous number entered for this feature this number can be deleted or changed at any time Note 2 For an incoming call if the Simultaneous Ring and Remote Office features are enabled concurrently each of the assigned Simultaneous Ring phone numbers will ring at the same time as the Remote Office location Note 3 For an incoming call
49. iPads and Android phones and tablets and PC Desktops and MACs TIPT UC One allows the user to search their enterprise directory for contacts that they may not have on their buddy list After searching they can easily click to call the user or optionally add them to their buddy list TIPT UC One also allows you to indicate your Presence send Chat Messages IM and join a Chat Room My Room These features are all available on mobile and desktop devices with the use of a public internet connection WHY USE TIPT UC ONE MAC CLIENT TIPT UC One MAC Desktop Client offers e Convenience There are multiple ways to access your TIPT Services e Accessibility TIPT UC One MAC Desktop Client gives you around the clock access to your TIPT services Instant Messaging and Presence IMP are available on mobile devices with a public internet connection e Productivity Save time with unrestricted access to TIPT services Features include e Fast access to contacts and directories e View calls that have been missed received or dialled from any of your TIPT devices e Add favourites so that frequently called contacts can be quickly located e Precise search function e TIPT features can be set from the client e Conference numbers including ID and passwords can be entered for easy and fast access to conferencing e Change your Presence online status to indicate whether you are Available Busy Away or Offline Some Presence statuses are
50. in the number being entered please do not enter the 0 For example the number 0419 XXX XXX would be entered as 419 XXX XXX Tap Save To Disable Tap the Settings icon Ee 2 Tap Call Settings 3 Tap Remote Office 4 Change the Active switch from ON to OFF 5 Tap Save Note 1 The mobile device will retain the previous number entered for this feature this number can be deleted or changed at any time Note 2 For an incoming call if the Simultaneous Ring and Remote Office features are enabled concurrently each of the assigned Simultaneous Ring phone numbers will ring at the same time as the Remote Office location Note 3 For an incoming call if the Always Forward feature is enabled the assigned number for Always forward will ring and not the Remote Office location CHAPTER 21 IPAD FAQ S AND KNOWN LIMITATIONS ACCESSING HELP To access the Help using your iPad device Tap Settings 2 Tap Help This will direct you to insight telstra For How to support the How to Help Desk can be contacted on 1800 648 116 from 8am to 8pm AEST If you are experiencing any problems please contact your Customer Administrator If you cannot resolve your issue or problem using the resources on this website telstra com tiptresources contact the Telstra IP Telephony Helpdesk 1800 287 289 option 2 24 hours per day LIMITATIONS REMOVING A CONTACT Removing a contact in Edit does not work The contact is not removed
51. information under Preferences Drag and drop contacts from the contact list to add them as participants to this Ka IM amp P John ane chat pending chat This will send a notification to the My room participant s that you wish to share your desktop with them John IM amp P wants to chat Click to accept 3 Click on the request to accept 4 Click on Yes amp John IM amp P Available Would you like to view John IM amp P s desktop share Debbie IM amp P 9 99 AM John when you have a few minutes this morning can we discuss your UC 1 test results John IM amp 9 06 PM Sure Anytime Last message received 10 03 2015 9 06 PM 5 Once the recipients have accepted the sharing request Click on the Play button to start the sharing process EN My Room Owner oee e E IM amp P Debbie Audio conference information has not been provided To enable audio functionality please enter your conference information under Preferences a Click the play button to start a IM amp P John Drag and drop contacts from the contact list to add them as participants to this sharing your desktop ending cha chat pending chat Debbie IM amp P joined Desktop Share 10 09 AM 7 You have the ability to Chat with the Presenter as you desktop share Type in the chat window left corner of the screen 8 Click on the Pause button at any stage to pause the sharing Audio conference information has not been provi
52. number identity Calls to a single number ring all preconfigured phones You can answer an incoming call on any of the configured phones If required the call can then be continued on any of the other preconfigured phones Allows you to specify which dialling service you would like to use for outgoing calls The Simultaneous Ring feature allows up to 10 phone numbers to be defined All numbers defined will ring at the same time as your primary business phone number This feature ensures incoming calls are not missed and can be answered from other phones N A You are able to enter you own phone number There are no benefits for doing so Join My Room when you wish to have a group chat or join a group communication session If you activate this service all calls will be blocked You can forward calls if you choose to use your call forwarding services User Case Dasha will be in a meeting and does not want to receive any incoming calls By activating Do Not Disturb people within the enterprise can see that Dasha is not available Any incoming calls will immediately be sent to voicemail To Enable Tap the Options E sutton on your mobile device 2 Tap Call Settings Debbie IM amp P E Mobile Call settings Preferences F L E i r ma T E as F cA Call settings Do pol disturb 3 Tap Do not disturb 4 Tap Enable Do not disturb Enable Ring Splash Cancel 5 Tap OK To Disable Tap the
53. of a three way Video Voice SIP VoIP call drops out the host of the conference is not updated This is the case for all devices and is a planned feature for future release FAQ Different companies using TIPT UC One can Chat between each other providing each of the contacts has their UserID in the IM addess field FEATURE SUMMARY Automatic Sign on Y Access to the Enterprise Contact Directory Y Access to Outlook Contacts and Calendar N Add Edit and Remove Personal contacts N Add Edit and Remove from native Application Add Edit and Remove Contact groups N FEATURE ANDROID Add Edit and Remove from native Application Add Edit and Remove Conference groups N Add a Contact from an Enterprise search Y Make and Receive Voice and Video calls Y Search on Contacts Y Set a Contact as a favourite N Click to Dial from the Contact Directory Y Click to Dial from the Call Log Y Call Settings Call Forward Always Call Forward No Answer Call Forward Busy Call Forward Unreachable Do Not Disturb Remote Office Hide Number TIPT Anywhere Outgoing Calls Sim Ring Personal Own Phone Number Active Call Features Mute Hold Blind Transfer Consultative Transfer Speaker Dial pad Conference Add Video Add Call Further support TIPT Online Resource Centre telstra com tiptresources TIPT How to Help Desk 1800 648 116 from 8am to 8pm AEST TIPT Faults Help Desk 1800 287 289 24 hours per day CHAPTER 33 TIPT UC ONE PC DESKTOP CLIENT
54. of contacts Tap Contacts ra 2 Tap Search 3 Type in the name of your contact The search will begin as soon as you start entering the name TIPT UC One Al E Sid Sritharan a Good Mornir gt Sid Main work number so a Vv B A a e S oG ata amp et ai ua E aa ua pa ci pS c p a i es KE Ech pa ua g TAEDE ia English US on 4 Sym Done 4 The search results will display 5 You can expand the contact s information by tapping on the entry 2 47 PM Contact details Debbie No IM amp P Work Phone 461386321440 Work Extension 1440 SEND PERSONS Sh First Mame Debbie Last Mame No IM amp P 6 You now have the option to make a Call Video Call send a chat message or send 5 a message HISTORY History lists your missed received placed calls and chat messages made from any of your TIPT UC One devices The time and details of the call are also displayed To view the History tory LE Tap History John IM amp P A 44 John IM amp P 0386321447 John IM amp P AA 44 i Unavailable Unavailable 86321441 Unavailable 86321441 Placed calls Received calls Missed calls The icons across the bottom of the screen allow you to view All Calls or Missed calls 2 Tap an entry from the list to expand the contact details Co gt a gt a Call details Ky Debbie IM amp P Phone 0386321441 ADD T
55. on the contact name in the Contact List The chat window will automatically open Or IIPT UC One me S Working offsite Search and Dial v Training Group 0 v All Contacts 5 Na IM amp P John eee a 2 From your Contacts select the person or people you wish to chat with 3 Click on Chat 4 Type your message in the lower part of the Chat window Tom IM amp P Pending Yesterday Last Week Last Month All History Test for training 5 Tap the Enter key on keyboard and your message will be sent Note The chat message will not be sent until you depress the Enter key John IM amp P Away Yesterday Last Week Last Month All History 26 03 2015 Debbie IM amp P 10 55 AM Hi John how are you today 6 The recipient of the chat will receive notification that you want to chat John IM amp P wants to chat A Very good thankyou And you 7 Click on the request and respond by typing the reply in the chat window and tap Enter DELETING CHAT HISTORY To delete your chat history Inthe Chat window select Options 2 Select Delete Chat History John IM amp P Away Yesterday Last Week Last Month All History 26 03 2015 Hi John how are you today Delete Chat History Join Room View Profile Edit Profile Hide Window Always on Top MY ROOM My room gives you the ability to chat with multiple people You can drag and drop contacts into the Chat Room to join the Chat session
56. phone number Call Forward Always User Case 2 Gloria will be on leave for two weeks Gloria s manager Brian has agreed that he will take her calls while she is away On her last day of work Gloria signs in to TIPT UC One and enables the Call forward always feature and assigns Brian s number in the phone number field All of Gloria s calls are automatically forwarded to Brian When Gloria returns from her leave she disables the Call forward always feature so she can again receive calls on her business phone Call Forward Not Reachable User Case 3 Glen s business is in an area where there are frequent disturbances to the electricity network To prevent his business being unable to continue when these disturbances occur Glen has enabled Call forward when unreachable and entered the number as his mobile phone into the relevant field If there are any outages all of his business calls will automatically be forwarded to his mobile phone FORWARDING TYPE DESCRIPTION Calls will be forwarded when your TIPT desk phone is not accessible or Not Reachable inactive due to power loss to the site no network connectivity or no internet access is available All calls will be forwarded only when the TIPT desk phone being called is uy busy Every call to your TIPT desk phone will be forwarded to the number Always configured All calls will be forwarded to the configured phone number after a certain No Answer i number of rings when
57. the Chat Room View Participants of the Chat Session End the Chat Session Clear History My Room View Participants of My Room Adding Additional Buddies to MyRoom End My Room Clear History Using the TIPT Virtual Meeting Room service IPAD CLIENT SETTINGS Caller ID Blocking Dialing Service Call Forwarding Options Not Reachable Busy Always No Answer Do Not Disturb Simultaneous Ring Personal Simultaneous Ring Personal and UC One TIPT Anywhere TIPT Anywhere and UC One Remote Office Remote Office CHAPTER 22 IPAD FAQ S AND KNOWN LIMITATIONS 92 92 92 93 94 95 95 96 96 96 96 98 100 100 101 101 102 103 103 104 104 105 106 109 109 110 111 112 112 113 114 115 115 117 117 118 118 120 CHAPTER 23 CHAPTER 24 CHAPTER 25 CHAPTER 26 CHAPTER 27 CHAPTER 28 CHAPTER 29 Accessing Help FAQ Feature Summary TIPT UC ONE ANDROID CLIENT OVERVIEW Why Use TIPT UC One android Client INSTALLING TIPT UC ONE ANDROID CLIENT Installing UC One Client on Android Mobiles ACCESSING TIPT UC ONE ANDROID CLIENT Sign In Sign Out ANDROID RECOMENDED CONFIGURATION Configuration Settings ANDROID TIPT UC ONE HOME SCREEN ANDROID CONTACTS AND CALL HISTORY Contacts History ANDROID USING CLIENT FEATURES Place a Call Place a Call Using Your Contacts Place a Call from Call History Dial an Ad Hoc Number Receive a Call Voice Call Video Call Cal
58. the caller will be disconnected CALL WAITING It is recommended that Call waiting is disabled however if you enable the feature To answer a second call while you are on an active call Tap either Answer or Decline to accept or decline the second call If you select Answer the first caller is automatically placed on hold TIPT UC One Client User Guide April 2015 PAGE 32 OF 290 Tom IM amp P 1445 Incoming call Answer Decline You can swap between the two calls by selecting swap eeeee Telstra 4G 2 26 pm Tom IM amp P 1445 00 05 t lt 4 speaker keypad End call Note 1 If Decline is selected the call will follow the Call forward busy settings if this feature is disabled the caller will be disconnected Note 2 If no option is selected the call will follow the Call forward no answer settings If this feature is disabled the caller will continue to hear ring tone END A CALL To end a call Tap End call ACTIVE CALL OPTIONS When you have an active call or video call in place you can use the following call control features ee0 Telstra 4G 9 36 am Debbie Sekler 0386492921 00 45 p N 4 speaker keypad add video more ee0 Telstra 4G 9 51 am Debbie Sekler 0386492921 00 36 4 transfer conference FEATURE VOICE CALL VIDEO CALL Mute Hold Speaker Keypad Add Video More New Call Transfer Conference End Call Pull Call Tra
59. the configured phone number after a certain SEU FELL WO CUES number of rings when your TIPT desk phone is not answered Call forward busy Calls will be forwarded only when the phone being called is busy Calls will be forwarded when your TIPT desk phone is not accessible or inactive due to power loss to the site no network connectivity or no internet access is available Call forward when unreachable Remote Office allows you to use any other phone number e g home number or mobile as your TIPT desk phone When a call is initiated from TIPT UC One with Remote Office enabled your business phone number will be displayed to the caller and not your remote office Remote Office number Incoming calls to your business are redirected to ring on the Remote Office phone number People who work away from the office or from home will benefit from this feature Hide Number By default your number is displayed to the called party When the Hide Number feature is enabled your number is hidden form the display of the FEATURE DESCRIPTION TIPT Anywhere Outgoing calls Simultaneous Ring Personal Own phone number My Room DO NOT DISTURB called party When enabled Hide Number only works for calls to contacts external to your business Calls to colleagues at your business site will still see your number displayed The TIPT Anywhere feature unifies how your calls are represented and provides you with the ability to have a single
60. the previous number entered for this feature this number can be deleted or changed at any time CALL FORWARD NO ANSWER To Enable Tap the Options button on your mobile device 2 Tap Call Settings 3 Tap Call forward no answer Call forward no answer 1196 Number of rings Y Enable OK 4 Enter the number you wish to forward calls 5 Tap Enable 6 Tap OK 7 Tap the Back button To Disable Tap the Options button on your mobile device Tap Call Settings Tap Call forward no answer 2 3 4 Tap Enable so that the tick no longer appears 5 Tap OK 6 Tap the Back button Note The mobile device will retain the previous number entered for this feature this number can be deleted or changed at any time CALL FORWARD BUSY To Enable Tap the Options button on your mobile device 2 Tap Call Settings 3 Tap Call forward busy Call forward bury 4 Enter the number you wish to forward calls to when your number is busy 5 Tap Enable 6 Tap OK 7 Tap the Back button To Disable Tap the Options button on your mobile device Tap Call Settings Tap Call forward busy 2 3 4 Tap Enable so that the tick no longer appears 5 Tap OK 6 Tap the Back button Note The mobile device will retain the previous number entered for this feature this number can be deleted or changed at any time CALL FORWARD WHEN UNREACHABLE To Enable Tap the Options button on your mobile device 2 Tap Call
61. the text box below mobile and type your message My Status Debbie IM amp P working offsite today E Mobile OK 4 Tap OK CHAT Chat gives you the ability to chat on a 1 1 basis or with multiple people using My Room Contacts can be added to the Chat Room at any stage to join the conversation SENDING A CHAT MESSAGE To send a Chat message 1 Tap on Chat 2 Select the Contact you wish to chat with 3 Type your message 4 Tap Or 1 Tap Contacts au t k aa pa John IM amp P s Room John IM amp P 9 09 06 AM Hi Debbie 22 You 9 12 04 AM Hi John it s Ursula Working from home today so you may get a few messsges and requests to join chat sessions John IM amp P 10 58 08 AM No problem John IM amp P Hi tom 0386321445 collaborate tipt telstra 11 11 13 AM gedday You Hi John test for training Contacts 2 From the Contacts List select the contact you wish to chat with 3 Tap Chat lt p fl Go OR Contact details John IM amp P Offline Work Phone 61386321447 Y Work Extension 1447 L IM Address 0386321447 collaborate tipt JOIN ROOM SEND PERSONAL SMS First Name John Last Name IM amp P x p kl GO ae 9 50 PM John IM amp P test for training graining trailing v B A o aG a o n o o o sa WA I ua EE Da US in i o a a ea un rE UN pi T A AA a n ma a lt 4 S g English US mi 4 4 Type your message to commence the ch
62. the user to set their Presence on line status to indicate whether they are Available Away Busy Offline Some Presence statuses will change automatically when in a Chat Session or Meeting Chat allows you to chat one on one or with multiple individuals in a Chat Room ICON DETAILS Presence allows you to indicate whether you are Available Away Busy Offline or in a Chat Session Meeting or on a Call Chat allows you to chat with one or multiple people My room gives you the ability to drag and drop contacts into the Chat Room for a group chat Desktop Share allows you to share your desktop with multiple contacts PRESENCE Presence online status information allows you to change your status to indicate whether you are Available Away Busy Offline or in a Chat Session or Meeting or on a Call To change your Presence Click on the Presence Icon ma AOA TIiPTUC One Available v oa Available fc Workir B Away Mi Busy W Offline r call 2 Click on the drop down to the right of your current Presence 3 Select from Available Away Busy or Offline Some Presence statuses will be changed automatically when you are involved in a Chat session on the phone or in a meeting 4 Select the Presence you wish to use and your Presence will automatically change OO TIPT UC One Ae ee 9 Set Location CUSTOMISING MY PRESENCE INFORMATION TO PERSONALISE THE MESSAGE ASSOCIATED WITH YOUR
63. view the participants of the Chat session at any stage 1 Tap View Participants 2 You can now view the list of participants in the chat session Cancel View Participants co John IM amp P Lh END THE CHAT SESSION To leave the Chat Session 7 Tap e Leave Chat Clear History 2 Tap Leave Chat Are you sure you want to leave the chat Cancel OK 3 Tap OK CLEAR HISTORY To clear the Chat History 7 Tap e Leave Chat Clear History 2 Tap Clear Histoy Are you sure to clear chat history Cancel 3 Tap OK MY ROOM My Room is your virtual meeting room It allows you to chat call video call and desktop share with a single contact or a group of contacts To chat with multiple buddies in the same Chat session My Room 1 Tap My Room Ioi Te em 2 Tap Add Participants or Start Group Chat 3 Select the participants and tap Done Cancel Start group chat John IM amp P Amy Debbie Sekler A a John IM amp P Amy v Debbie Sekler Jordan Kaye Bignell Sid Main work number Sid Sritharan Tom IM amp P 4 Participants will receive a request to join the group chat They must Accept to join the chat session Group chat request Amy invited you to group chat Iqnore Accept 5 Type your message and tap Send or Return VIEW PARTICIPANTS OF MY ROOM You have the ability to view the participants of My Room at any stage 1 Tap View Pa
64. will display 6 You can call a contact by tapping on Tapon eeeeo Telstra 4G 1 04 pm lt Directory Kaye Bignell J ow Phone 61386321459 L oa Work Extension 1459 L ma ADD TO IM BUDDIES ADD TO LOCAL CONTACTS SEND PERSONAL SMS First Name Kaye amp F amp O B Ca Chat History Settings Contacts TIPT UC One Client User Guide April 2015 PAGE 26 OF 290 8 The number will connect automatically LOCAL The Local directory is a list of the contacts on your iPhone so your Personal Directory seseo Telstra 4G 1 23 pm K Cancel aT breton Kaye Bignell Phone 61386321459 Kaye Bignell Work Extension 1459 QIWIETRITIY ULI TOP AS DFGHJKL ZX CVBNM 123 space Search HISTORY History lists your missed received placed calls and Chat sessions made from any of your TIPT UC One devices To view the History D 1 Tap History Histor e200 Telstra 3G 12 53 pm 8632 0431 a RK Alex Jones Wednesday 1 3 8632 043 Alex Jones Wednesday 0 3 8632 0431 Unavailable Wednesday Alex Jones 13 12 043 Wednesday Alex Jones Wednesday 0 3 8632 0431 Alex Jones Wednesday 3 8632 0431 Unavailable Wednesday Alex Jones Wednesday Unavailable Wednesday Wednesday Q 90o OSO goo S Alex Jones 3 8632 0431 7 7 7 a A v History lists your missed received placed calls and chat sessions made from any of your TIPT UC
65. 7 Change the Ring Splash switch from OFF to ON if required If activated a single ring will play on your TIPT desk phone when an incoming call is forwarded Tap Save To Disable Tap the Settings icon Ee 2 Tap Call Settings 3 Tap Always 4 Change the Active switch from ON to OFF 5 Tap Save Note The mobile device will retain the previous number entered for this feature this number can be deleted or changed at any time NO ANSWER To Enable Tap the Settings icon Ee 2 Tap Call Settings 3 Tap No Answer No Answer Active Forward to Number of Rings 4 Change the Active switch from OFF to ON 5 If required change the Number of Rings 6 Tap Forward to 7 Enter the number you wish to forward calls to 8 Tap Save To Disable Tap the Settings icon Ee 2 Tap Call Settings 3 Tap No Answer 4 Change the Active switch from ON to OFF 5 Tap Save Note 1 The Number of Rings allows you to change the number of rings callers will hear before being forwarded to the number specified on No Answer Note 2 The mobile device will retain the previous number entered for this feature this number can be deleted or changed at any time DO NOT DISTURB If you activate this service all calls will be blocked and calls will be sent to your voicemail User Case Dasha will be in a meeting and does not want to receive any incoming calls By activating Do Not Disturb people within the enterpr
66. D CLIENT INSTALLING UC ONE CLIENT ON IOS MOBILE DEVICES Prior to installing the UC One client ensure your Customer group administrator has configured TIPT UC One for you in CommPilot IPHONE UC ONE APP l A sP 4 5 6 For installation access the AppStore Search for tipt uc one download the UC One client software Tap Open Once the install is complete tap the TIPT app To accept the License Agreement tap I accept Tap accept again IPAD UC ONE APP When searching for the UC One App from your iPad search for iPad apps l 2 3 4 For installation access the AppStore Search for tipt uc one download the UC One client software Once the install is complete tap the TIPT app Tap Open To accept the License Agreement tap I accept TIPT UC ONE END USER LICENSE AGREEMENT IMPORTANT READ CAREFULLY PLEASE REVIEW THE LICENSE TERMS BEFORE INSTALLING TIPT UC ONE The supply and use of the application is subject to terms and conditions set o n Our Custome s including the ction of Our C ay sto r telstra com au custome obtain a copy from Telstra You acknow ge that by clicking on the A button that a you have recel tomer ms and b you r Customer Terms including the T To confirm tap accept again TIPT UC ONE END USER LICENSE AGREEMENT IMPORTANT READ CAREFULLY PLEASE REVIEW THE LICENSE TERMS BEFORE INSTALLING TIPT UC ONE The supply and use of the application is subject to tarm
67. Enterprise Contact Directory Y Telephony Directory FEATURE MAC DESKTOP CLIENT Access to Outlook Contacts and Calendar Y Add Edit and Remove Personal contacts Y Add Edit and Remove Contact groups Y Add Edit and Remove Conference groups Y Add a Contact from an Enterprise search Y Make and Receive Voice and Video calls Y Search on Contacts Y Set a Contact as a favourite Y Click to Dial from the Contact Directory Y Click to Dial from the Call Log Y Call Settings Call Forwarding Do Not Disturb Remote Office TIPT Anywhere Hide Number Sim Ring Personal Active Call Features Mute Hold Blind Transfer Consultative Transfer Speaker Dial pad Conference Video Call Further support TIPT Online Resource Centre telstra com tiptresources TIPT How to Help Desk 1800 648 116 from 8am to 8pm AEST TIPT Faults Help Desk 1800 287 289 24 hours per day CHAPTER 54 DEFINITIONS TERM DEFINITION Always Forward Communication History Contacts Do not disturb Telephony Directory Forward when unanswered Forward when busy Forward when unreachable Hide number Every call will be forwarded to the number configured Communication History lists your missed received and placed calls made from any of your TIPT UC One devices The time and details of the call are also displayed Contacts displays a list of your contacts as you use TIPT UC One you will modify contacts to suit your needs These can be a combination of
68. For example the number 0419 XXX XXX would be entered as 419 XXX XXX 8 Click X to close the window amp Call Settings TIPT Anywhere This service allows you to list up to 10 phone numbers or SIP URI addresses you would like to ring in addition to your primary phone when you receive a call This feature is helpful when you are not at your phone but you would like your cell phone to ring when you geta call You can also turn this service off at your desk on a Call Forward Calls Enabled Remote Office Do not ring my simultaneously ringing numbers if I m already on Do Not Disturb a call Answer confirmation required Phone Number SIP URI Hide Number Simultaneous Ring Personal 0407875088 Note The Forward Always feature when enabled will take precedence over the Simultaneous Ring feature Forward when busy Forward when unanswered and Forward when unreachable will allow Simultaneous Ring feature to operate Simultaneous Ringing is invoked before Remote Office so that all secondary destinations will ring at the same time as the Remote Office location To disable Simultaneous Ring Personal Click the Call Settings button 2 Select Simultaneous Ring Personal 3 Uncheck the Enabled checkbox 4 Click X to close the window Note When you change the settings for Simultaneous Ring Personal through the Call Settings on the PC desktop client the settings are not saved The settings can only
69. GUIDE IT S HOW WE CONNECT WELCOME TO TIPT UC ONE CLIENT CONVENTIONS USED IN THIS GUIDE The following typographical conventions are used in this guide for simplicity and readability Web addresses e mail addresses and hyperlinks are shown in bold italics for example www telstraenterprise com au Button names and titles features on your computer screen are shown in bold VERSION This guide is based on mobile client version 20 1 20 iPhone 20 1 10 iPad iOS 8 and Android 21 0 1 0 Desktop 21 0 0 and MAC 21 0 0 TIPT UC One iOS Client User Guide April 2015 Telstra Corporation Limited ABN 33 051 775 556 2013 All rights reserved This work is copyright Apart from any use as permitted under the Copyright Act 1968 information contained within this manual cannot be used for any other purpose other than the purpose for which it was released No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the written permission of Telstra Corporation Limited Words mentioned in this book that are known to be trademarks whether registered or unregistered have been capitalised or use initial capitals Terms identified as trademarks include Cisco Microsoft Microsoft Windows Apple AirPort Mac Linksys This guide will help you navigate and complete critical tasks to benefit your
70. ICE OR VIDEO CALL While on an active call il Tap the Hold icon To take the call off hold Note For a Video Call tap the screen to display the In Call menu and tap again to hide MUTE A VOICE OR VIDEO CALL Muting your microphone will stop the caller from hearing you but you will still be able to hear the caller While on an active call Q Mute Tap the Mute icon To take the call off Mute N Mute 2 Tap the Mute icon again Note For a Video Call tap the screen to display the In Call menu and tap again to hide SPEAKER VOICE OR VIDEO CALL To use the mobile device Hands free 4 1 While on an active call tap the Speaker icon To take the mobile device off Hands free 4 Speaker 2 Tap the Speaker icon again Note For a Video Call tap the screen to display the In Call menu and tap again to hide ADD VIDEO VOICE CALL Allows you to change the call to a Video Call wa While on an active call tap Add Video Note The other party will require Video functionality for this feature to work CONFERENCE CALL VOICE CALL To create a conference call Transfer ae Conference While on an active call tap and select Conference 2 Select the number by searching through your Contacts or Call History or tap Call to enter the number using the Dial pad 3 All parties will be joined to the conference immediately If the third party does not answer or does not w
71. IEW Why Use TIPT UC One MAC Client Configuration Settings Hardware Requirements INSTALLING TIPT UC ONE MAC DESKTOP CLIENT ACCESSING TIPT UC ONE MAC DESKTOP CLIENT Sign In Sign Out RECOMENDED CONFIGURATION Configuration Settings TIPT UC ONE MAC DESKTOP HOME SCREEN INTRODUCTION MAC DESKTOP CONTACTS AND COMMUNICATION HISTORY 213 213 213 213 213 214 216 217 220 221 222 223 224 224 225 225 225 225 22 227 227 231 233 233 234 239 236 236 237 238 238 240 241 Contacts 242 Search Contacts 242 Add Option 243 Add a Contact 243 Subscribe unscribe 245 Remove a Contact from the Contact List 246 Place a Call from your Contact List 246 Edit a Contacts Details 247 Delete a Contact 247 Add A Conference Contact 247 Call a Conference Contact 248 Add A Group 249 Communication History 249 Place a call from Communication History 250 Set Favourite Contacts 250 CHAPTER 53 USING TIPT UC ONE PC DESKTOP PRESENCE CHAT IM MY ROOM AND DESKTOP SHARING 291 Presence 251 Customising my Presence Information 252 To personalise the message associated with your status 252 Set Location 252 Start a Chat session 253 Deleting Chat History 254 My Room 254 My Room More Options 255 Copy My Room Invitation 256 Email My Room Invitation 256 Configure My Room 256 Using the TIPT Virtural Meeting Room Service 257 CHAPTER 54 DESKTOP SHARING 258 CHAPTER 55 USING TIPT UC ONE MAC DESKTOP CLIENT FEAT
72. Ii ame 00 31 Y es Hold vV Mute V v End Call vV v Speaker V Keypad v V Video v Transfer Vv Vv Conference v V More v Keypad V Transfer vV Conference v HOLD A VOICE OR VIDEO CALL While on an active voice call Tap the hold icon 2 To take the call off Hold tap the hold icon again Li While on an active video call Tap the hold icon 1 2 To take the call off hold tap the hold icon ol MUTE A VOICE OR VIDEO CALL Muting your microphone will stop the caller from hearing you but you will still be able to hear the caller While on an active call a SS Tap the mute icon To take the call off Mute Tap the mute icon again X Note For a Video Call tap the screen to display the In Call menu and tap again to hide SPEAKER VOICE CALL To use the mobile device Hands free 4 1 While on an active call tap the speaker icon to take the mobile device off Hands free 2 Tap the Speaker icon again ADD VIDEO VOICE CALL Allows you to change the call to a Video Call While on an active call tap Video ies Note The other party will require Video functionality for this feature to work CONFERENCE CALL VOICE CALL A Conference call allows three or more parties to speak together e While on an active call tap conference Mihai 2 Using the keypad dial the required number or search and select from History or Directory tap Add to Conference Confe
73. In the scenario where the mobile device your TIPT UC One client is installed on is the same as the number specified in the Simultaneous Ring Personal settings the call will arrive through the UC One client and it will also arrive on your mobile devices native dialler Effectively there will be two calls being presented on the mobile device at the same time There will be a small delay between the calls presenting The UC One call will arrive first then the same call will arrive on the native dialler To enable Simultaneous Ring Personal Click the Call Settings button on the Left Pane Select Call Settings Select Simultaneous Ring Personal Check the Enabled checkbox eS If required check Do not ring my Simultaneous Ring Numbers if am already on a call Note This will only work for calls answered on the primary phone 6 If required check the Answer confirmation required checkbox to ensure that the call will be connected to a live party or rolls over to the user s voicemail If the Answer Confirmation check box is selected the answering party will be prompted to enter a confirmation digit before getting connected to the calling party All other phones will ring until the confirmation digit has been entered When a confirmation digit has been entered the call is connected and the other number destinations stop ringing 7 Enter the Phone number If there is a leading 0 in the number being entered please do not enter the 0
74. L FROM PHONE When using Call from Phone in My Room to connect to your VMR Conference Number you have to manually type in your PIN Number This is expected behaviour but if you have already entered the Moderator PIN Number in your Dial In information then you shouldn t have to enter the Moderator PIN manually amp My Room Owner amp 1 M amp F Debbie Drag and drop contacts from the contact list to add them as participants to this Hide Dial in Information chat Dial in Number 0392605011 John IM amp P has joined chat 10 38 AM Moderator PIN 4734 Ste M amp P John n m participant TIPT UC ONE START UP ISSUE UC One can be slow to start up on a laptop UNEXPECTED MESSAGE WHEN YOU HANG UP A CALL DESKTOP When you hang up a call the following message can appear on the desktop Call to Phone Failed STORING CONTACTS Contacts added using the desktop client are stored locally on the users PC FAQS Different companies using TIPT UC One can Chat between each other providing each of the contacts has their UserID in the IM addess field Different companies both on TIPT using UC One have the ability to share desktops A user with a Executive and Standard pack has the ability to initiate Desktop Share FEATURE SUMMARY Automatic Sign on Y Access to the Enterprise Contact Directory Y Telephony Directory Access to Outlook Contacts and Calendar Y Add Edit and Remove Personal contacts Y Add Edit and Rem
75. M SEND PERSONAL SMS First Name John 4 Tap Chat Loes eeeee Telstra 4G 10 15 am lt Back John IM amp P You Test for training 5 Type your message to commence the chat 6 Tap Send Note The buddy you wish to chat with must show the Presence Available in order to commence the Chat MY ROOM My Room is your virtual meeting room It allows you to chat call video call and desktop share with a single contact or a group of contacts To chat with multiple buddies in the same Chat session 1 Tap Chat 2 Tap Options Launch My Room Start group chat C Telstra 4G 10 58 am Cancel Add John IM amp P o g E Sid Main work number pe A Sid Sritharan Good Morning Guys Jordan Amy 4 Select the buddies you wish to Chat with and tap Done lt Back My Room John IM amp P You Test for training John IM amp P Hello there Thank you TI2ESP4E57165 7787970 5 Type your message s and Tap Send 6 The Chat Room has been created and the group chat is ready to commence Note Chat room buddies will receive a Group chat request to join the Chat session and they Group chat request Debbie Sekler invites you in group hat Ignore Accept must tap accept to join the session ADDING ADDITIONAL BUDDIES TO THE CHAT ROOM You can add addional buddies to your Chat session at any stage In My Room 1 Tap to add additional buddies to the
76. O LOCAL CONTACTS SEND PERSONAL SMS 3 You now have the option to make a Call Video Call w Add to local contact or send a message TIPT UC One Client User Guide April 2015 PAGE 134 OF 290 CHAPTER 28 ANDROID USING CLIENT FEATURES PLACE A CALL There are a number of ways you can make a call from TIPT UC One All options allow you to make a Voice Call or a Video Call Note The quality of your video connection when you are on a mobile device and connecting to a video conference where other parties are on a larger screen will depend on the capabilities of the camera on your mobile device PLACE A CALL USING YOUR CONTACTS Tap Contacts E 2 Tap on Search 3 Type in the name of your contact The search will begin as soon as you start entering the name TIPT UC One All John IM amp P Woof bears love rabbits 4 Tap ia to determine where to search in ie Local Address book or Directory UC One Contacts amp All amp Online Contact Directories g Local Address Book VA a Directory Call 1234 1234 Cara Lincoln 1194 Int l M Bank 101 _ LLL 5 Expand the contact s information by tapping on the entry SS en Contact details John M amp F FJ Mobile Sears rock Work Phere 61386321447 Work Extension 1447 t IMA didress 038637 144 7a callaborate tipt JOIN OO SEND PERSOMAL SMIS First Hame John Lesi Neme IM amp F 6 Select the type of call y
77. OVERVIEW TIPT UC One PC Desktop Client TIPT UC One is a unified communications application designed to increase business productivity by simplifying the way users communicate whether they are at their desk or on the road TIPT UC One can be deployed on mobile devices such as iPhones iPads and Android phones and tablets and PC Desktops TIPT UC One allows the user to search their enterprise directory for contacts that they may not have on their buddy list After searching they can easily click to call the user or optionally add them to their buddy list TIPT UC One also allows you to indicate your Presence send Chat Messages and join a Chat Room My Room These features are all available on mobile and desktop devices with the use of a public internet connection WHY USE TIPT UC ONE DESKTOP CLIENT TIPT UC One Desktop Client offers e Convenience There are multiple ways to access your TIPT Services e Accessibility TIPT UC One Desktop Client gives you around the clock access to your TIPT services Instant Messaging and Presence IMP are available on mobile devices with a public internet connection e Productivity Save time with unrestricted access to TIPT services Features include e Fast access to contacts and directories e View calls that have been missed received or dialled from any of your TIPT devices e Add favourites so that frequently called contacts can be quickly located e Precise search function e TIPT f
78. Offline or in a Chat Session Meeting or on a Call Chat or Instant Messaging IM allows you to chat with one or multiple people My Room gives you the ability to drag and drop contacts into My Room for a group chat Allows you to share your desktop with members of your My Room chat session A oof PRESENCE Presence Information allows you to change your status to indicate whether you are Available Away Busy Offline To change your Presence Click on the Presence Icon m TIPT UC One a 5 nee RE Away Seard Mi Busy 2 Click on the drop down to the right of your current Presence fre SS OFfine 3 Select from Available Away Busy or Offline Other statuses will be shown automatically when you are involved in a Chat session on the phone or in a meeting 4 Select the Presence you wish to use and your selection will automatically be reflected TIPT UC One of EX 9 Set Location ss Working offsite today ee CUSTOMISING MY PRESENCE INFORMATION PERSONALISE THE MESSAGE ASSOCIATED WITH YOUR PRESENCE Click on the Presence Icon e Available v 9 Set Location 2 Click into the text box below Set Location and type your message Or SET LOCATION Also allows you to customise your location ig TIPT UC One Click on Set Location 2 Select Use Manual Location 3 Inthe Set Location field type the customised presence amp My Location Your location is automaticall
79. One devices A Placed calls Z Received calls Missed calls Chat The icons at the top of the screen allow you to view All Calls or Missed calls Missed 9 You can call a contact by tapping on the name and choosing the type of call you wish to make Voice call Video call Close Or Expand the contact s information by tapping on ees Telstra 3G 12 64 pm ADD TO LOCAL CONTACTS SEND PERSONAL SMS Xi Tapon eeeoo Telstra 4G 1 04pm gt lt Directory Kaye Bignell o is Phone 61386321459 ox Work Extension 1459 Y a lt ADD TO IM BUDDIES ADD TO LOCAL CONTACTS SEND PERSONAL SMS First Name Kaye 2 POs Contacts Call Chat History Settings 2 The call will dial automatically q9 Histor TIPT UC One Client User Guide April 2015 PAGE 29 OF 290 CHAPTER 7 IPHONE USING CLIENT FEATURES PLACE A CALL There are a number of ways you can make a call from TIPT UC One All options allow you to make a Voice Call or a Video Call Note The quality of your video connection when you are on a mobile device and connecting to a video conference where other parties are on a larger screen will depend on the capabilities of the camera on your mobile device PLACE A CALL USING YOUR DIRECTORY Tap Directory 2 Tap in the Search field 3 Type in the name of your contact The search will begin as soon as you start entering the name Contacts that can be
80. Our Customer Terms You may view Our Customer Terms at http www telstra com au customerterms or obtain a copy from Telstra You acknowledge that by clicking on the I Accept button that a you have received or have had the opportunity to review a copy of Our Customer Terms and b you agree to the terms and conditions set out in Our Customer Terms including the TIPT section of Our Customer Terms If you accept the terms of the agreement click Agree to continue You must accept the agreement to install TIPT UC One agree Agree and continue CHAPTER 24 ACCESSING TIPT UC ONE ANDROID CLIENT SIGN IN To log in to TIPT UC One Android Client Tap the TIPT UC One app 2 Enter your USername and Password To show password remember password and sign in automatically use the tick box to enable FIELDS VALUES Username O3xXxXxxxxxx telstra com This is your current TIPT toolbar username Generally this is your TIPT phone number Password XXXXXXXX Your current TIPT Telephony Toolbar If you don t remember your password please call TIPT password helpdesk on 1800 066 594 and select 1 to speak to the helpdesk representative to reset your password 3 Tap Sign In Sign in Show password Remember password Sign in automatically Version 21 0 1 0 Note For ease of use select the options to remember password and to sign in automatically These settings can be changed at any time SIGN OUT To sign out o
81. Profile Edit Profile Subscribe Remove To remove a contact from a Group Locate the contact 2 Right click on the contact and select Remove from Group 3 Select the Group they are to be removed from COMMUNICATION HISTORY Communication History lists your missed received and placed calls made from any of your TIPT UC One devices The time and details of the call are also displayed To view your Communication History l Click Communication History OO TIPT UC One U 3 58 Ph Sid Sritharan 3 45 PM 0386321455 John IM amp P 3 38 PM 0386321447 Debbie Sekler 12 00 PM 0386492921 Unavailable 12 00 PM 0412699276 Unavailable 11 22 AM 98401419 Unavailable 10 32 AM 0411489272 A Outbound call Z Inbound call R Missed call When you have an unseen missed call your Communication History icon will display a notification alert you of the missed call When you click on Communication History to view the missed call the notifications will no longer display O PLACE A CALL FROM COMMUNICATION HISTORY Double click on an entry to make a call SET FAVOURITE CONTACTS Right click on the contact and select Set as Favorite Chat Call Call from Phone Video Call Join Room Set as Favorite Add to Group View Profile Edit Profile Unsubscribe Remove CHAPTER 50 USING TIPT UC ONE PC DESKTOP PRESENCE CHAT IM MY ROOM AND DESKTOP SHARING TIPT UC One allows
82. SPLAYING VIDEO AND CONTINUE CALL AS A VOICE CALL If you are on a video call and do not wish to display outgoing video essentially muting your video Click the remove video icon a HIDE MY VIDEO To hide the picture in picture PIP that is displayed during a video call Click on Options 2 Select Hide My Video If you have hidden your video and would like to now display video Click on Options 2 Select Show My Video CONFERENCE CALL A Conference call is also referred to as a Group Communication call This helps distinguish it from a Conference call where you dial in using a conference number and conference ID There are two types of conference calls you can initiate in TIPT UC One e agroup communication call where you add in contacts from your directories e aconfigured group call to all members of a selected group To begin a conference call While on an active call on the active call window click Options Conference With and then New 2 Enter in the number of the new party you wish to add to the call in the Search and Dial field 3 Click on Add amp Ursula McCoy Add people to communication Add TRANSFER A CALL To complete a blind transfer While on an active call on the active call window click Options and then Transfer to New 2 Enter in the number or name of the party the call is to be transferred to 3 Click on Transfer Now i Ursula McCoy Transfer Call Transfer Now
83. STATUS Click on the Presence Icon a OQA TIPT UC One Ei Available v 9 Set Location 2 Click into the text box below Set Location and type your message E Or SET LOCATION Allows you to customise your location OOA TiPT UC One g Available v spm Working offsite Click on Set Location 2 Select Use Manual Location 3 Inthe Set Location field type the customised presence 0909 My Location Your location is automatically determined when a location change is detected You can choose to publish the automatically determined location or manually set the location description and time zone Use automatic location e Use manual location Working off site today No Time Adjust for Daylight Savings Time DST v Always ask before publishing new location information Location to be published Working off site today Publish Location No Location 4 Click on Publish Location 009 My Location Your location is automatically determined when a location change is detected You can choose to publish the automatically determined location or manually set the location description and time zone e Use automatic location Use manual location Set Location No Time Adjust for Daylight Savings Time DST Always ask before publishing new location information Location to be published Note Use automatic location is currently not supported START A CHAT SESSION Double click
84. Set a Contact as a favourite Click to Dial from the Contact Directory Click to Dial from the Call Log Call Settings Active Call Features Y Y N N Add Edit and Remove from native Application N N Y Y Call Forward Always Call Forward No Answer Call Forward Busy Call Forward Unreachable Do Not Disturb Remote Office Hide Number TIPT Anywhere Dialling Service Sim Ring Personal Credentials Mute Hold Blind Transfer Consultative Transfer Speaker Dial pad Conference Add Video Add Call TIPT UC One Client User Guide April 2015 PAGE 122 OF 290 CHAPTER 22 TIPT UC ONE ANDROID CLIENT OVERVIEW TIPT UC One is a unified communications application designed to increase business productivity by simplifying the way users communicate whether they are at their desk or on the road TIPT UC One can be deployed on mobile devices such as iPhones iPads and Android phones and tablets and PC Desktops TIPT UC One allows the user to search their enterprise directory for contacts that they may not have on their buddy list After searching they can easily click to call the user or optionally add them to their buddy list TIPT UC One also allows you to indicate your Presence send Chat Messages IMP and join a Chat Room My Room These features are all available on mobile and desktop devices with the use of a public internet connection WHY USE TIPT UC ONE ANDROID CLIENT TIPT UC One Android Client
85. T UC One Desktop Client 145 146 147 147 148 148 148 148 150 151 152 152 153 154 155 155 15 7 158 159 160 161 162 163 163 164 165 165 167 168 168 170 170 170 170 172 172 CHAPTER 35 CHAPTER 36 CHAPTER 37 CHAPTER 38 CHAPTER 39 CHAPTER 40 CHAPTER 41 CONFIGURATION SETTINGS Hardware Requirements INSTALLING TIPT UC ONE PC DESKTOP CLIENT ACCESSING TIPT UC ONE PC DESKTOP CLIENT Sign In First Time Sign In Sign Out RECOMENDED CONFIGURATION Configuration Settings TIPT UC ONE PC DESKTOP HOME SCREEN INTRODUCTION PC DESKTOP CONTACTS AND COMMUNICATION HISTORY Contacts Search Contacts Add Option Add a Contact Set a Contact as a Favorite Subscribe unscribe Remove a Contact from the Contact List Place a Call from your Contact List Delete a Contact Add A Conference Contact Call a Conference Contact Add A Group Communication History Place a call from Communication History 173 173 174 177 177 178 178 179 179 181 182 183 183 184 184 186 186 187 187 188 188 189 190 191 191 USING TIPT UC ONE PC DESKTOP PRESENCE CHAT IM MY ROOM AND DESKTOP SHARING Presence Customising my Presence information Personalise the message associated with your Presence Set Location Start a Chat session Deleting Chat History My Room My Room More Options 192 192 193 193 193 193 194 195 196 Copy My Room In
86. TIPT UC One Client User Guide April 2015 eee tL i Call Chat Chat D History D History re Settings Q Settings PAGE 19 OF 290 CHAPTER 4 IPHONE RECOMENDED CONFIGURATION CONFIGURATION SETTINGS e When using the TIPT UC One Mobile client incoming calls to your TIPT desk phone will also arrive on your Mobile device and you can choose which device you want to answer the call on e Voice or video calls can be pulled to your Mobile device from your TIPT desk phone and vice versa e Outgoing calls can be initiated from the TIPT UC One client if signed into TIPT UC One e Shared call appearance SCA must be configured in CommPilot by the Customer Group Administrator for the user for TIPT UC One The UC One client uses SCA on the primary number assigned to your TIPT phone The mobile UC One client and the PC UC One client will require a SCA user each e Changing any of the recommended settings may impact expected functionality SETTING TIPT UC ONE REASON FOR RECOMMENDED SETTING CLIENT CESS T All calls will be forwarded to the configured phone number after a certain number of rings when your TIPT desk phone is not answered This can be used to ensure you won t miss calls If this feature is not set and your client is not logged in calls will proceed to your configured setting probably voicemail Call Forwarding No Answer On Every call to your TIPT desk phone will be forwarded to the number
87. UR AG ALSO number of rings when your TIPT desk phone is not answered Calls will be forwarded when your TIPT desk phone is not accessible or Call Forward Not Reachable inactive due to power loss to the site no network connectivity or no internet access is available amp Call Settings TIPT Anywhere Always forward Disabled Remote Office Forward when busy Disabled Forward Calls Forward when unanswered Disabled Do Not Disturb Forward when unreachable Disabled Hide Number Simultaneous Ring Personal All Forward Calls options are disabled by default To enable a Call Forwarding option Click the Call Settings button l 2 Select Call Forwarding 3 Select Configure 4 When Configure is selected the following options will appear f Call Settings iii Always forward Disabled Remote Office Forward when busy Disabled Forward when unanswered Disabled sis edited Forward when unreachable Disabled Hide Number Simultaneous Ring Personal 5 Click on the Edit button to enable your selection 6 Check Enable Service 7 Enter a phone number for incoming calls to be forwarded The preferred phone number format is O3xxxxxxxx or 04XXXXXXXX 8 Click Save Always forward Enable service gadd 2272 9 The call settings button will change indicating Call Forward is enabled As Call Forwarding enabled To Disable Click the Call Settings butt
88. URES261 Place a Call 261 Place a Call Using your Contacts 261 Place a Call from Communication History 261 Dial an Ad hoc Number 262 Receive a call 262 Call Waiting 262 End a Call 263 Active Call Options 264 Hold a Call 265 Stop displaying video AND continue call as a voice call 266 Hide my Video Conference Call Transfer a Call View Profile Muting your Microphone Volume Control Voicemail CHAPTER 56 MAC DESKTOP TIPT UC ONE ICON PREFERENCES AND SETTINGS Call Settings TIPT Anywhere Remote Office Forward Calls Do Not Disturb DND Hide Number Simultaneous Ring Personal Preferences General Audio Video Credentials Proxy Add INS CHAPTER 57 MAC DESKTOP FAQ S AND KNOWN LIMITATIONS Access Help for your Client Feature Summary CHAPTER 58 DEFINITIONS 266 266 268 268 269 269 269 2 1 271 2 1 274 2 6 2 9 2 9 280 283 283 284 284 284 284 285 286 286 286 289 CHAPTER 1 TIPT UC ONE IPHONE CLIENT OVERVIEW TIPT UC One is a unified communications application designed to increase business productivity by simplifying the way users communicate whether they are at their desk or on the road TIPT UC One can be deployed on mobile devices such as iPhones iPads and Android phones and tablets and PC Desktops TIPT UC One allows the user to search their enterprise directory for contacts that they may not have on their buddy list After searching they can easily click to
89. ached to your PC CHAPTER 34 INSTALLING TIPT UC ONE PC DESKTOP CLIENT Click on the following link TIPT UC One PC Desktop download to download the zip file used for installation You will need to unzip this file once it has been downloaded follow the screen prompts to install The installation will begin click Next to Proceed TPT UC One Setup Welcome to the TIPT UC One Setup Setup wil guide you trough the instaiaton of TPT UC One Tt is recommended that you dose al other applicators before starting Setup Ths v nake it possible to update relevant system fies without having to reboot your compu Agreement TIPT UC One Setup me ee License Agreement Please review the license terms before installing TIPT UC One Press Page Down to see the rest of the agreement PT UC ONE END USER LICENSE AGREEMENT IMPORTANT READ CAREFULLY PLEASE REVIEW THE LICENSE TERMS BEFORE INSTALLING TIPT UC ONE The supply and use of the application is subject to terms and conditions set out in Our Customer Terms including the TIPT Section of Our Customer Terms You may view Our U www telstra com au customerterms or obtain a copy from Telstra You acknowledge that by dicking on the I Accept button that a you have received or have had the opportunity to review a copy of Our Customer Terms and b If you accept the terms of the agreement dick I Agree to continue You must accept the agreement to install TIPT UC One
90. acts external to your business Calls to colleagues at your business site will still see your TIPT number displayed User Case Taylor is part of a call centre that also makes outbound calls When making outbound calls to clients Taylor sets Hide Number so clients will call back on the call centre number and not Taylor s direct line To Enable Tap the Settings icon ad Tap Call Settings oS Tap Caller ID Blocking eeee0 Telstra 4G 11 07 am m 4 lt Settings Caller ID Blocking Save 4 Change the Active switch from OFF to ON 5 Tap Save To Disable Tap the Settings icon 2 Tap Call Settings 3 Tap Caller ID Blocking 4 Change the Active switch from ON to OFF 5 Tap Save DIALING SERVICE Allows you to specify which dialling service you would like to use for outgoing calls Tap the Settings icon 2 Tap Call Settings 3 Tap the entry under Dialing Service Telstra 4G 11 32 am lt Settings Dialing Service iPhone VoIP Call 0000 Telstra 4G 2 36 pm lt Settings Dialing Service Always Ask Callback Validation VoIP Call TIPT Mobility Callback Validation TIPT Mobility 4 Select from the following options OPTIONS DESCRIPTION iPhone Make calls using the iPhone VoIP Call Make calls using the TIPT UC One client Call Back This feature is currently unavailable Call Through This feature is currently unavailable When selected this feature will alw
91. ails Communication Communication History lists your missed received and placed calls made from any History of your TIPT UC One devices The time and details of the call are also displayed CONTACTS Contacts display a list of all your contacts Contacts that can be displayed are Enterprise Personal and Outlook contacts _ TIPT UC One a Search and Dial alii MEP John a 9 Sy Sid Main work number hy Sritharan Sid SEARCH CONTACTS e Click Contacts 2 e Click in the Search and Dial field e Type in the name of your contact The search will begin as soon as you start entering the name The search results will list Own Contacts and Groups Telephony Directory Enterprise Directory and Outlook if configured The search results will be grouped according to the source the results are located in If you have created Contact Groups these will also be listed AOA TiPTUC One vy Own Contacts 2 g Ey Sritharan Sid oa Sid Main work number v Telephony Directory 0 ADD OPTION To add a Contact Conference or Group use the plus icon to the right of the Search and Dial Some of these options are also available in other sections of TIPT UC One _ TIPT UC One v Own Contacts 2 g Ey Eritharan Sid 0m Sid Main work number v Telephony Directory 0 4 D 4 H ADD A CONTACT When you add a new contact they will display on your home screen To add a new contact
92. al the number CHAPTER 8 ADDING YOUR VMR NUMBER AND SECURITY PIN Your Virtual Meeting Room VMR Conference number and Security PIN need to be entered in your contact information To add your VMR number 1 Select Add Contact Add contact Add conference Add Local Contact 3 Tap on Display Name and type name 2 Select Add conference seseo Telstra 4G 3 26 pm gt Cancel Add conference Done Display Name Ursula Dial in Number 0392605011 Conference ID Security PIN 47344 4 Tap on Dial In Number and add the VMR Number 5 Tap on Security Pin and add the PIN for VMR conferences 6 Tap Done TIPT UC One Client User Guide April 2015 PAGE 41 OF 290 CHAPTER 9 USING TIPT UC ONE PRESENCE CHAT IM AND MY ROOM The TIPT UC One client supports Presence Chat and My Room These new features are now available via a public internet connection PRESENCE Presence Information allows you to change your status to indicate whether you are Available Away Busy Offline or in a Chat Session in a Meeting or on a Call To change your Presence Click on Chat 2 Click on the Presence Icon J 3 Select from Available Away Busy or Offline or tyoe your own customised message 4 Tap Save seseo Tolstr My Room 5 Your presence will automatically refelect your selection Note Other statuses will change automatically when you are involved in a Chat session on the phone or in a meet
93. all and answer the second incoming call or end the first call to answer the second incoming call L Wal s m F Fr T i 4 3 i TIPT UC One Client User Guide April 2015 PAGE 21 OF 290 The following settings are recommended when you make a call 1 Tap Settings eee O Settinas 2 Tap Call Settings 0000 Telstra 4G 10 42 am gt Settings CALLS Call settings 3 Select Dialing Service eeee0 Telstra 4G 12 48 pm gt lt Back Call Settings CALL OPTIONS Caller ID Blocking Disabled Dialing Service Always Ask 4 Tap Always Ask eeee0 Telstra 4G 12 48 pm gt lt Settings Dialing Service iPhone VoIP Call Always Ask v 5 Tap Back to return to Call Settings CHAPTER 5 IPHONE TIPT UC ONE HOME SCREEN O Q Contacts Chat History Settings 5 6 7 8 9 Dialer 6 DialPad 2 Dialpad 7 Chat 3 Video Call 8 History 4 Call 9 Settings 5 Contacts 10 Pull Call 11 Delete TIPT UC One Client User Guide April 2015 PAGE 23 OF 290 CHAPTER 6 IPHONE BUDDIES DIRECTORY AND HISTORY BUDDIES LIST The Buddy list is a list of contacts you communicate with on a regular basis Directory to allow you to call or Chat e000 Telstra 4G 12 45 pm a Q Search buddies All Contacts 0386321453 uat trial com Sy Ajmal Awan Brad Kelly Brad Kelly Craig Herbert Craig Herbert David Calwell e Debbie Sekler Demo VVX 500 e Contacts Cal Ch
94. amp P 1440 Incoming video call Bd Accept video R Accept audio e a Decline Note 1 If you only wish to have a voice call select Accept audio Note 2 If Decline is selected the call will follow the Call forward busy settings if this feature is disabled caller will be disconnected CALL WAITING To answer a second call while you are on an active call Tap Accept audio Debbie No IM amp P 1440 Incoming video call e Accept video x Accept audio 2 This will automatically place the first call on hold Debbie No IM amp P 1440 00 06 te 4 Speaker Add Video Note 1 If Decline is selected the call will follow the Call forward no answer settings If this feature is disabled the caller will be disconnected lI Note 2 You can swap between each call by placing the active call on hold and reselecting the other caller or Swap between calls by using Swap END A CALL To end a call Tap End Call ACTIVE CALL OPTIONS When you have an active call or video call in place you can use the following call control features TIPT UC One Client User Guide April 2015 PAGE 140 OF 290 Amy Walker 1196 00 01 O Voice Call Video Call FEATURE VOICE CALL VIDEO CALL Mute V V Hold v Speaker V V Keypad v V Add Video v New Call V Transfer v Conference V V Voice Only v V End Call vV vV Swap V vA TIPT UC One Client User Guide April 2015 PAGE 141 OF 290 HOLD A VO
95. anage Add Inns Enable Outlook Contact Search Enable Outlook Calendar Allow 3 party applications to access TIPT UC One Do not ask about incoming add in connection requests Accept incoming requests by default Reject incoming requests by default Plantronics spokes USB Add in Enable Disable USB Device Add In Enable Disable TIPT UC One Client User Guide April 2015 PAGE 226 OF 290 CHAPTER 42 PC DESKTOP FAQ S AND KNOWN LIMITATIONS ACCESS HELP FOR YOUR CLIENT To access the Help using your TIPT UC One PC Desktop Client 1 Click the TIPT UC One icon 2 Select Help This will direct you to insight telstra com For How to support the How to Help Desk can be contacted on 1800 648 116 from 8am to 8pm AEST If you are experiencing any problems please contact your Customer Administrator If you cannot resolve your issue or problem using the resources on this website telstra com tiptresources contact the Telstra IP Telephony Helpdesk 1800 287 289 24 hours per day LIMITATIONS MISSED CALL COUNT Currently the Missed call count is not incrementing as expected UNEXPECTED MESSAGE 1 An unexpected message is displayed when hanging up a call in the client This is an issue when the deskphone is offline It occurs when using the dial pad and choosing to call from your desk phone E Call to Phone failed JE xi Client encountered an error when trying locate participant Call Participant not found
96. ange The locations added are the mobile phone numbers for these devices Remote Office They can be activated or deactivated and the user can also notify all phones on a Click To Dial or just their primary phone General Alert all enabled locations for Click To Dial Forward Calls Do Not Disturb Locations Number Enabled Configure Simultaneous Ring Personal 3 Click Add New Location 4 Enter the number for the new location and click Save e090 Call Settings This service allows users to enable their mobile phones to behave as if the phones were an extension of the telephony exchange The locations added are the mobile phone numbers for these devices Remote Office They can be activated or deactivated and the user can also notify all phones on a Click To Dial or just their primary phone General Alert all enabled locations for Click To Dial Forward Calls Do Not Disturb Locations Number Enabled Hide Number 98401419 Simultaneous Ring Personal 5 Click Edit to configure the location The options are Diversion Inhibitor If enabled Diversion Inhibitor will stop calls being forwarded to your mobiles voicemail or other location if set Answer Confirmation When enabled upon answering a call you will be prompted to press a key to confirm that the call has been answered by you and not voicemail This is also helpful to alert that the call is a work related call Call Control When enabled determines tha
97. at o 5 Tap MY ROOM To chat with multiple contacts in the same Chat session 1 Tap My room gt lt Pa ee gt ome 9 56 PM N B Call Chat Leave Room Dial in Info Dial in Number 0392605011 Conference ID Moderator PIN 47344 Security PIN 2 Tap Chat 8 3 Tap Contacts 4 Select the contacts you wish to Chat with and tap Ga t h aE Add participants Sid Sritharan Amy John IM amp P A Sid Sritharan Amy John IM amp P Jordan Sid Main work number 5 All My Room participants will receive a group chat request which they need to accept to join the group session roup chat request Amy invited you to group chat Accept Decline 6 Type your message s and Tap es E ohn imap ii hello test for training trailing i fae foe fae for foe fe for foe fo CRCRCE EP Ee Eiun a q g ATTLEE T augau a e English US sat Sym Fed Lo H The Chat Room has been created and the group chat is ready to commence E 8 Tap Leave Room at any stage to exit My Room ADDING ADDITIONAL CONTACTS TO THE CHAT ROOM You can add addional contacts to your Chat session at any stage In My Room 8 1 Tap to add additional contacts to the Chat session Gua t al OD Add participants Jordan Sid Main work number a Sid Sritharan oe Sid Main work number C v 2 Select from your contact list and tap
98. at History ADD A BUDDY To add acontact from the Directory to your Buddy List l k Tap Contacts 2 Tap the Directory 3 Search for the person you wish to add to your Buddy List TIPT UC One Client User Guide April 2015 Buddies can be added from the PAGE 24 OF 290 e6000 Telstra 4G 11 50 am a gt Brad Cancel Brad Kelly i 4 Tap ADD TO IM BUDDIES 5 Tap onthe to the right of Add to IM Buddies Confirm Add Buddy No Yes 6 Tap Yes Add contact Contact added successfully Close 7 The person will now be added to your Buddies List 8 Click on Close DIRECTORY Directory will list all your contacts Contacts that can be displayed are Directory Enterprise and Local Personal Kaye Bignell Kaye IM amp P Kaye No IM amp P QIWIETRITIY TUPI TOP AISIDIFIGIHIJIKIL ZX CVBNM 123 space The directory the contact is located in is identified by the icon next to the name e Directory contacts Le Local contacts To Search from your list of contacts Tap Directory 2 Tap in the Search field If you would like to filter your search by Directory or Local contacts use the filter tabs at the top of the screen All is selected by default 3 Enter the name of your contact The search will begin as soon as you start entering text Kaye Bignell home 119 6 Kaye Bignell Kaye Bignell 1 Kaye Bignell 2 Brad Kelly 4 Tap Search The search results
99. at the same time If you have your mobile number listed in your Simultaneous Simultaneous Ring Ofi Ring list both your mobile and the UC One client will ring at Personal the same time when a call arrives through the UC One client when turned On The following User settings are recommended for initial setup in CommPilot and or the Telstra Telephony Toolbar SETTING TELSTRA REASON FOR SETTING TELEPHONY TOOLBAR COMMPILOT Connected Line Identification On Restriction External Calling Line ID Delivery On Internal Calling Line ID Delivery On Call Waiting Off If turned On when a second call arrives the UC One call will immediately be placed on hold and the second call will be answered The user is not given an option to hold the first call and answer the second incoming call or end the first call to answer the second incoming call TIPT UC One Client User Guide April 2015 PAGE 74 OF 290 The following settings are recommended when you make a call 2 Tap Settings and Call Settings Settings CALLS O Call settings Remember password Automatic sign in GENERAI Language Troubleshooting Caller ID lookup Ol ty Help 3 Select Dialing Service Settings Call Settings CALL OPTIONS Caller ID Blocking Enabled Dialing Service VoIP Call 4 Tap Always Ask lt Dialing Service VoIP Call Always Ask wf 5 Tap Back to return to Call Settings CHAPTER 15 IPAD TIPT UC ONE HOME SCREEN
100. atically eeeee Telstra 4G Kaye Bignell Ry Ongoing Call y J Kaye Bignell gt Kaye IM amp P D yi gt Kaye No IM amp P 2 TIPT UC One Client User Guide April 2015 PAGE 83 OF 290 PLACE A CALL FROM HISTORY Tap History 2 Tap the name of the contact you wish to call Voice call Video call 3 Select the type of call you would like to make Note For further options you can expand the contact s information by tapping on DIAL AN AD HOC NUMBER From the Call Screen enter the number using the dial pad m CE TIPT UC One N 2 Tap the Dial icon 3 The number will be dialled automatically eeeee Telstra 4G RI cain B Calling O RECEIVE A CALL When there is an incoming call a call pop up window will display on your screen VOICE CALL Dave Calwell 0386496207 Incoming call Answer Decline Tap Answer to answer the call Note If Decline is selected the call will follow the Call forward no answer settings If this feature is disabled the caller will be disconnected VIDEO CALL Tap Accept Video to answer a video call TIPT UC One Client User Guide April 2015 PAGE 85 OF 290 Kaye Bignell 0386321459 Incoming video call Accept Video Accept Audio DEAE Note 1 If you only wish to have a voice call select Accept audio Note 2 If Decline is selected the call will follow the Call forward no answer settings If this feature is disa
101. ays ask you if you want to make the call Pay Sis from your iPhone native call or through UC One Callback Validation Switch On Off TIPT Mobility Switch On Off CALL FORWARDING OPTIONS The Call Forward feature automatically forwards incoming calls from your TIPT desk phone to an alternate phone number that is configured Calls can be forwarded to a colleague or your mobile if you are away from the office Call Forward No Answer User Case 1 William is often not at his desk and misses a lot of calls that come through to his business phone To help improve his contact ability William enables Call forward no answer to his mobile phone number This way if William is at his desk he is able to answer the call on his business phone If he is not at his desk and there is a Call to his business phone it will be forwarded to his mobile phone number Call Forward Always User Case 2 Gloria will be on leave for two weeks Gloria s manager Brian has agreed that he will take her calls while she is away On her last day of work Gloria signs in to TIPT UC One and enables the Call forward always feature and assigns Brian s number in the phone number field All of Gloria s calls are automatically forwarded to Brian When Gloria returns from her leave she disables the Call forward always feature so she can again receive calls on her business phone Call Forward Not Reachable User Case 3 Glen s business is in an area where there are frequent
102. be changed on the mobile client If settings are changed on the mobile client they will show on the desktop client PREFERENCES There are five tabs on the Preferences screen Credentials General Audio Video and Proxy To change options click the relevant tab Click the TIPT UC One logo and click Preferences GENERAL Click the General tab to display the following options SETTING OPTIONS Language Set the language English is the supported language Loggin Activate or deactivate Sign in automatically Activate or deactivate run this program when the system starts Contrmations Activate or deactivate for the system to Ask before removing a contact API Activate or deactivate to allow 3 party applications to access TIPT UC One If this is disabled TIPT UC One features in Outlook will not work A system reboot may be needed after enabling this feature to get Outlook features operational Activate or deactivate for TIPT UC One to ask about incoming API access requests Logging Enable basic logging There is a button available to Clear All Logs button Enable advanced logging These logs are stored in a folder click the Open Folder button to view the advanced logs AUDIO Click the Audio tab to display the following options SETTING OPTIONS Voice Playback Select the Playback Device from the drop down list that will display all recognised installed devices Voice Recording Select the Recording Device fro
103. bled the caller will be disconnected CALL WAITING It is recommended that Call waiting is disabled however if you enable the feature to answer a second call while you are on an active call Tap either Answer or Decline to accept or decline the second call If you select Answer the first caller is automatically placed on hold 2 The first caller will automaticaly be placed on hold Use the Hold and Unhold buttons to move between calls Telstra 4G Bignell Kaye Ry On hold Kaye Bignell Ongoing Call enter digits amp O Note 1 If Decline is selected the call will follow the Call forward busy settings if this feature is disabled the caller will be disconnected Note 2 If no option is selected the call will follow the Call forward no answer settings If this feature is disabled the caller will continue to hear ring tone END A CALL To end a call l Tap to end your call ACTIVE CALL OPTIONS When you have an active call or video call in place you can use the following call control features sesse Tolsta 4G 2 37 pm T 66 WO eecee Telstra 4G 2 40 pm 66 WD Ls Sara AS amp e e Bignell Kaye Kayo Syna m e Kaye Bignell A enter dialt e 1 2 3 2 3 4 5 6 O eS 4 5 6 333 7 8 9 i 7 8 9 0 0 Lo TIPT UC One Client User Guide April 2015 PAGE 87 OF 290 Note For a Video Call tap More to display the In Call menu and tap More again to hide in amp A
104. can send the link to other contacts to join the group chat session Untitled Message HTML e Insert Options Format Text 79 B Calibri Boe 1k 7 A a la aa t p a B A v ry a Paste IB Z 33 Address Check Attach Attach Business Calendar Signature Follow Spelling J Format Painter u z E Fa Book Names Fie Rem C d z Up 4 1 Basic Text 5 Names Options TIPT UC One Users Debbie IM amp P s Session we Ursula McCoy Telstra IP Telephony Consultant P 61 3 8632 0431 4 Click on the Blue link to join the My Room session 5 The My Room session will automatically open for you to join amp My Room Owner b i IM amp P Debbie Audio conference information has not been provided To enable audio functionality as please enter your conference information under Preferences Drag and drop contacts from the contact list to add them as participants to this chat EMAIL MY ROOM INVITATION Allows you to email a link to the group chat session Select Email My Room Invitation 2 Anew message with the group chat session s link will automatically be created 3 You can add the recipients and send the link Untitled Message HTML TIPT UC One Users Debbie IM Note this option is currently not supported CONFIGURE MY ROOM Allows you to add your VMR conference number and Moderator PIN for use in the My Room group communications or video conferences In My Ro
105. close the window REMOTE OFFICE User Case Molly will be travelling interstate to follow up with clients Molly always gives her clients her TIPT desk phone number While Molly is interstate she enables Remote Office so all calls to her business phone number will be received on her mobiles native dialler When Molly initiates a call from the TIPT UC One her business phone number will be displayed to the caller Molly likes to use the Remote office feature since she only has to give her clients her business phone number and still not miss a call when away from the office Remote Office and UC One The recomneded settings are to have Remote Office turned off If Remote Office is enabled calls to your desk phone will not arrive through the UC One client the calls will only ring on the device Remote Office has been configured with i e your mobile number or other listed number The call will not arrive on the PC desktop client at all in this scenario e000 Call Settings TIPT Anywhere This service allows you to use your home phone your cell phone or even a hotel phone as your business phone This application allows you to make phone calls from this remote phone and have them billed Remote Office to your business This service also directs all calls coming to your business phone number to ring the remote office phone Forward Calls Sends Disabled Do Not Disturb Hide Number Simultaneous Ring Personal To enable R
106. commence the installation r gt TPTUC OneSetup M a f Choose Start Menu Folder Choose a Start Menu folder for the TIPT UC One shortcuts Select the Start Menu folder in which you would like to create the program s shortcuts You can also enter a name to create a new folder jTelstra TIPT UC One 7 Zip Accessories Administrative Tools Cisco Games Juniper Networks Maintenance McAfee Microsoft Office Microsoft Silverlight Microsoft System Center 2012 R2 F Do not create shortcuts If this is a first time install of UC One go to Step Nine If this is an Upgrade Continue with Step 7 6 A message will appear asking to replace existing version Click on Yes Choose the folder in which to install TIPT UC One Setup will install TIPT UC One in the following folder To install in a different folder dick amp TIPT UC One Setup gt An existing version of TIPT UC One was found on your system It is recommended that you uninstall the existing version before installing the new version Do you want to uninstall the existing version of TIPT UC One lt Back Next gt cancel 7 Choose the Start Up Menu Location Click on Install 8 Once completed click Next 9 Click Finish TIPT UC One Client User Guide April 2015 Choose Start Menu Folder Choose a Start Menu folder for the TIPT UC One shortcuts Select the Start Menu folder in which you would li
107. configured Call Forwarding Always Off If turned on incoming calls will not ring on the UC One mobile client but will ring on the device that has been configured i e your mobile number If you turn Do Not Disturb on calls will not arrive on your Do Not Disturb Off UC One client but will go straight to Voicemail on your TIPT desk phone If you turn Remote Office On calls made to your TIPT desk Remote Office Off phone will arrive at the configured number not your UC One client Feature can f you turn TIPT Anywhere On and you have your mobile TIPT Anywhere be On number listed as a location and enabled both your mobile Enabled and the UC One client will ring at the same time location Off If you have your mobile number listed in your Simultaneous Simultaneous Ring Off Ring list both your mobile and the UC One client will ring at Personal the same time when a call arrives through the UC One client when turned On The following User settings are recommended for initial setup in CommPilot and or the Telstra Telephony Toolbar SETTING TELSTRA REASON FOR SETTING TELEPHONY TOOLBAR COMMPILOT Connected Line Identification On Restriction External Calling Line ID Delivery On Internal Calling Line ID Delivery On Call Waiting Off If turned On when a second call arrives the UC One call will immediately be placed on hold and the second call will be answered The user is not given an option to hold the first c
108. contact 3 Tap on Dial In Number and add the VMR Number 4 Tap on Security Pin and add the PIN for VMR conferences 5 Tap Done CHAPTER 19 USING TIPT UC ONE PRESENCE CHAT IM AND MY ROOM The TIPT UC One client supports Presence Chat and My Room These features are now available via a public internet connection PRESENCE ON LINE STATUS Presence Information allows you to change your status to indicate whether you are Available Away Busy Offline To change your Presence Click on the Presence Icon _ 2 Select from Available Away Busy or Offline or type your own customised message Cancel My Status Working offsite SET PRESENCE IMB Available L_ Away MB Busy Offline 3 Tap Save 4 Your presence will automatically reflect your selection R CE TIPT UC One Note Your Presence will change automatically when you are involved in a Chat session on the phone or in a meeting CUSTOMISING MY PRESENCE INFORMATION TO PERSONALISE THE MESSAGE ASSOCIATED WITH YOUR PRESENCE Click on the Presence Icon 2 Click into the text box and type your message SET PRESENCE amp Available M Away O 3 Tap Save CHAT Chat gives you the ability to chat on a 1 1 basis or with a group of contacts using My Room Buddies contacts can be added to the Chat Room at any stage to join the conversation SENDING A CHAT To send a Chat message 1 Tap Chat 2 Tap the contact b
109. contacts from your directory Outlook or contacts your have added using Add Contacts Contacts are useful for e Searching all contacts including your Directory and Outlook contacts if you have it configured e Lists your own contacts these can be added from your Directory Outlook or by using Add Contacts and entering the contacts details If you enable this DND you will not receive calls Calls are automatically forwarded to your voicemail if DND is enabled The Telephony Directory Enterprise Directory for your Enterprise This will display only when you search Calls will be forwarded to the configured phone number after a certain number of rings Please refer to the support web site http www telstra com tiptresources for information on how to change the number of rings before a call is forwarded in CommPilot Calls will be forwarded only when the phone being called is busy Calls will be forwarded when your TIPT desk phone is not accessible or inactive due to power loss to the site no network connectivity or no internet access is available When the Hide Number feature is enabled your number is hidden from the display of the called party When enabled Hide Number only works for calls to contacts external to your enterprise Calls to colleagues at your business site will still see your number displayed TERM DEFINITION Remote Office Simultaneous Ring Personal SIP URI TIPT TIPT Anywhere TIPT desk p
110. contacts that they may not have on their buddy list After searching they can easily click to call the user or optionally add them to their buddy list TIPT UC One also allows you to indicate your Presence send Chat Messages IM and join a Chat Room My Room These features are all available on mobile and desktop devices with the use of a public internet connection WHY USE TIPT UC ONE IPAD CLIENT TIPT UC One IPAD Client offers e Convenience There are multiple ways to access your TIPT Services e Accessibility TIPT UC One lpad Client gives you around the clock access to your TIPT services Chat and Presence are available on mobile devices with a public internet connection as well as PC and MAC desktops e Productivity Save time with unrestricted access to TIPT services Features include e Fast access to contacts and directories e View calls that have been missed received or dialled from any of your TIPT devices e Add favourites so that frequently called contacts can be quickly located e Precise search function e TIPT features can be set from the client e Conference numbers including ID and passwords can be entered for easy and fast access to conferencing e Change your Presence to indicate whether you are Available Busy Away or Offline Some Presence statuses will change automatically when you are in a Chat Session or Meeting e Chat with one person or a group of people e Allow contacts to join your My Room C
111. ct Complete the conference details of the Add Conference Contact form Arr IS Ensure that you complete the IM Address for internal contacts Add Contact stone Personal Phone O O Street Address O O ORN B m amp xX 5 Click Add to Contact List 0386321443 uat trial com FIELD DETAILS Dia In Number If the contact has a conference number enter the number you dial Conference ID Enter the Conference ID associated with the Conference number Security PIN Enter the Security PIN for the conference if applicable CALL A CONFERENCE CONTACT Double click on the conference contact 2 Select Call Call from Phone or Video Call Or Select the conference contact 2 Click on the call icon at the bottom of the screen for the type of call you want to make Call Call from Phone or Video Call Or Right click on the conference contact 2 Select the type of call you want to make Call Call from Phone or Video Call If there are multiple numbers associated with the contact you will be able to select which number to call TIPT UC One Client User Guide April 2015 PAGE 189 OF 290 Note When the call connects there will be a delay before the Conference ID starts to enter automatically ADD A GROUP Setting up Groups helps you sort your contacts so you are able to quickly locate contacts To add a Group Click on Add 2 Click on Add Group 3 Enter the Group name The Grou
112. d Call to return to the original caller VOICE ONLY VIDEO CALL Allows you to change a Video call to a Voice only call ine 1 Tap 2 The video call will automatically change to an audio call sesos Tolsta 4G 3 51 pm o gt is btbes dig amp em le EJ Kaye Bignell enter digits 2 3 e ols 4 5 6 O Ki ADDITIONAL FEATURES CALL PULL If the user has an active call on their desk phone the call can be pulled seamlessly to the mobile phone via the Pull Call button There is no interruption to the voice call 1 When on a call on your desk phone tap and hold the Pull Call icon on your mobile device TIPT UC One Client User Guide April 2015 PAGE 92 OF 290 Pull Call 2 Tap Pull Call Voice call Video call 3 Tap Voice Call or Video Call The call will instantly move to your mobile with no interruption to your call To Pull the call from your mobile to your TIPT desk phone 1 Dial 11 on your desk phone REDIAL To redial the last number 1 From the Dial pad tap the Handset icon za previously dialled number should appear 2 Tap the Handset icon again to dial the number CHAPTER 18 ADDING YOUR VMR NUMBER AND SECURITY PIN Your Virtural Meeting Room VMR Conference number and Security PIN need to be entered in your contact information for easy connection To add your VMR number 1 Select Add Contact Add contact Add Local Contact Add group Cancel 2 Select Add
113. ded To enable audio functionality please enter your conference information under Preferences IM amp P John pending chat Drag and drop contacts from the contact list to add them as participants to this chat Debbie IM amp P joined Desktop Share 10 09 AM 9 Audio conference information has not been provided To enable audio functionality please enter your conference information under Preferences IM amp P John Drag and drop contacts from the contact list to add them as participants to this pending chat chat Debbie IM amp P joined Desktop Share 10 09 AM Yesterday Last Week Last Month All History 10 03 2015 Debbie IM amp P 9 55 AM John when you have a few minutes this morning can we discuss your UC 1 test results John IM amp 9 06 PM Sure Anytime Last message received 10 03 2015 9 06 PM Test for training TIPT UC One Client User Guide April 2015 You are currently sharing your desktop Click the Pause button to pause sharing or click the Share Desktop button to stop sharing Click the play button to start sharing your desktop PAGE 202 OF 290 CHAPTER 40 USING TIPT UC ONE PC DESKTOP CLIENT FEATURES PLACE A CALL There are a number of ways you can make a call from TIPT UC One PLACE A CALL USING YOUR CONTACTS When you double click on a contact you are able to select which type of call to make you can choose from Chat Call Call from Phone or Video Call
114. disturbances to the electricity network To prevent his business being unable to continue when these disturbances occur Glen has enabled Call forward when unreachable and entered the number as his mobile phone into the relevant field If there are any outages all of his business calls will automatically be forwarded to his mobile phone FORWARDING TYPE DESCRIPTION iPhone All calls will be forwarded to your iPhone All calls will be forwarded to the configured phone number after a certain No Answer number of rings when your TIPT desk phone is not answered Every call to your TIPT desk phone will be forwarded to the number Always configured Calls will be forwarded when your TIPT desk phone is not accessible or Not Reachable inactive due to power loss to the site no network connectivity or no internet access is available All calls will be forwarded only when the TIPT desk phone being called is usy busy NO ANSWER To Enable Tap the Settings icon 2 Tap Call Settings 3 Tap No Answer eee Telstra 4G 11 05 am lt Settings No Answer Active Forward to 03864957525 Number of Rings 3 Change the Active switch from OFF to ON If required change the Number of Rings 4 5 6 Tap Forward to 7 Enter the number you wish to forward calls to 8 Tap Done To Disable Tap the Settings icon 2 Tap Call Settings 3 Tap No Answer 4 Change the Active switch from ON to OFF 5 Tap Done Note 1
115. do not enter the 0 For example the number 0419 XXX XXX would be entered as 419 XXX XXX 6 Tap Description to add a description A description must be entered 7 Switch on any of the following features to enable FEATURE DESCRIPTION Active When enabled allows the location mobile to function as an extension of your TIPT UC One device Call Control When enabled determines that call control options are to be performed by the TIPT Anywhere location device rather than FEATURE DESCRIPTION your TIPT desk phone settings Answer Confirmation When enabled upon answering a call you will be prompted to press a key to confirm that the call has been answered by you and not MessageBank 8 Tap Save when finished 9 Change the Alert All Locations switch from OFF to ON Note You can configure multiple locations if required To Disable Tap the Settings icon Tap Call Settings Tap TIPT Anywhere Change the Alert All Locations switch from ON to OFF REMOTE OFFICE User Case Molly will be travelling interstate to follow up with clients Molly always gives her clients her TIPT desk phone number While Molly is interstate she enables the Remote office so all calls to her business phone number will be received on her mobiles native dialler When Molly initiates a call from the TIPT UC One her business phone number will be displayed to the caller Molly likes to use the Remote office feature since she only has to give
116. download and install 1 From the default message Do you want to Open or Save this file click Open Installation will begin 2 Once installation is complete go to Applications to find TIPT UC One 3 Click the TIPT UC One icon and drag into the dock CHAPTER 46 ACCESSING TIPT UC ONE MAC DESKTOP CLIENT SIGN IN To log in to TIPT UC One Mac Desktop Client Left click on the TIPT UC One icon from the Dock 2 Enter your Username and Password Your Username is your current TIPT toolbar username e g O3XXXXXXXX lt yourcompanyname gt com 3 Click Sign In eA0 TIPT UC One TIPT UC One Gq TIPTUC One Gq TIPTUC One 0386321441 uat trial com Enter your password Tip For ease of use select the options to remember password and to Sign in automatically These settings can be changed at any time Refer to TIPT UC One Icon Preferences and Settings Preferences General Tab SIGN OUT To sign out of TIPT UC One Click Options icon Pull Call Retrieve Parked Call Sort Contacts Call Settings Preferences Always on Top About Help Exit 2 Select Sign Out TIPT UC One will sign you out Or Click TIPT UC One in your Task Bar TIPT UC One Actions Help _ Laa Actions H About TIPT UC One Call Settings Always on Top Preferences 3 Services gt Hide TIPT UC One 3H Hide Others X 36H 2 Select Quit TIPT UC One 3 TIPT UC One will sign you out and close the
117. e The mobile UC One client and the PC UC One client will require a SCA user each e Changing any of the recommended settings may impact expected functionality SETTING TIPT UC ONE REASON FOR RECOMMENDED SETTING CLIENT SS All calls will be forwarded to the configured phone number after a certain number of rings when your TIPT desk phone is not answered This can be used to ensure you won t miss calls If this feature is not set and your client is not logged in calls will proceed to your configured setting probably voicemail Call Forwarding No Answer On Every call to your TIPT desk phone will be forwarded to the number configured Call Forwarding Always Off If turned on incoming calls will not ring on the UC One mobile client but will ring on the device that has been configured i e your mobile number If you turn Do Not Disturb on calls will not arrive on your Do Not Disturb Off UC One client but will go straight to Voicemail on your TIPT desk phone If you turn Remote Office On calls made to your TIPT desk Remote Office Off phone will arrive at the configured number not your UC One client Feature can be On Enabled location Off If you turn TIPT Anywhere On and you have your mobile number listed as a location and enabled both your mobile and the UC One client will ring at the same time TIPT Anywhere If you have your mobile number listed in your Simultaneous Simultaneous Ring Ofi Ring list both your
118. e due to power loss to the site no network connectivity or no internet access is available Calls will be forwarded only when the phone being called is busy If you activate this service all calls will be blocked The Simultaneous Ring feature allows up to 10 phone numbers to be FEATURE DESCRIPTION TIPT Anywhere Remote Office defined All numbers defined will ring at the same time as your primary business phone number This feature ensures incoming calls are not missed and can be answered from other phones The TIPT Anywhere feature unifies how your calls are represented and provides you with the ability to have a single number identity Calls toa single number ring all preconfigured phones If required the call can then be continued on any of the other preconfigured phones Remote Office allows you to use any other phone number e g home number or mobile as your TIPT desk phone When a call is initiated from TIPT UC One with Remote Office enabled your TIPT phone number will be displayed to the caller and not your remote office number Incoming calls to your business are redirected to ring on the Remote office phone number People who work away from the office or from home will benefit from this feature CALLER ID BLOCKING By default your number is displayed to the called party When the CLID Number feature is enabled your number is hidden from the display of the called party When enabled CLID only works for calls to cont
119. e your availability based on your Outlook calendar entires Please note that you may be asked for additional permissions from Outlook if you proceed These features can be enabled or disabled later in application preferences Do you want to enable these features amp amp TIPT_LIC One Pull Call Retrieve Parked Call Sort Contacts Call Settings Preferences Always on Top About Help Sign Out Exit 2 Select Sign Out TIPT UC One will continue to run If you select Exit TIPT UC One will sign you out and close the client Or Right click the TIPT UC One icon in your system tray 2 Select Sign Out TIPT UC One will continue to run If you select Exit TIPT UC One will sign you out and close the client Open Application About Sign Out Exit CHAPTER 36 RECOMENDED CONFIGURATION CONFIGURATION SETTINGS e When using the TIPT UC One PC Desktop client incoming calls to your TIPT desk phone will also arrive on your PC Desktop client and you can choose which device you want to answer the call on e Voice or video calls can be pulled to your PC Desktop client from your TIPT desk phone and vice versa e Outgoing calls can be initiated from the TIPT UC One client if signed into TIPT UC One e Shared call appearance SCA must be configured in CommPilot by the Customer Group Administrator for the user for TIPT UC One The UC One client uses SCA on the primary number assigned to your TIPT phon
120. eagues at your business site will still see your number displayed To Enable Tap the Options button on your mobile device 2 Tap Call Settings 3 Tap Hide Number Hide number Y Enable OK Cancel 4 Tap Enable 5 Tap OK 6 Tap the Back button To Disable Tap the Options button on your mobile device Tap Call Settings Tap Hide Number ws 3 4 Tap Enable so that the tick no longer appears 5 Tap OK 6 Tap the Back button TIPT ANYWHERE User Case You are on acall on your TIPT desk phone the call is going longer then you expected and you need to leave the office and continue the call on your mobile You can Pull the call to your preconfigured mobile phone to continue the call without interruption If the reverse is the case and you are on a call on your mobile and want to continue the call on your desk phone dial 11 on your TIPT desk phone to Pull the call to the desk phone TIPT ANYWHERE The recommended settings are to have TIPT Anywhere turned off This is to prevent confusion when an incoming call is received When TIPT Anywhere is disabled calls will arrive on the UC One client In the scenario if the mobile device your TIPT UC One client is installed on is the same as the number specified in the TIPT Anywhere settings the call will arrive through the UC One client It will also arrive on your mobile device native dialler Effectively there will be two calls being presented on the mobile device at
121. eatures can be set from the client e Conference numbers including ID and passwords can be entered for easy and fast access to conferencing e Change your Presence online status to indicate whether you are Available Busy Away or Offline Some Presence statuses will change automatically when in a Chat Session or Meeting e Chat with one person or a group of people e Allow contacts to join your My Room Chat session for group chats CONFIGURATION SETTINGS The TIPT UC One PC Desktop Client can be configured so that e Incoming calls to your TIPT desk phone will also arrive on your UC One PC Desktop client and you can choose which device you want to answer the call on e Both Voice and video calls can be pulled to your Desktop from your TIPT desk phone and vice versa e Outgoing calls can be initiated from the TIPT UC One PC Desktop client if signed into TIPT UC One e Please note Shared call appearance SCA must be configured in CommPilot by the Customer Group Administrator for each user for TIPT UC One The TIPT UC One PC Desktop client uses SCA on the primary number assigned to your TIPT phone The UC One mobile client and the TIPT UC One PC Desktop client will require a SCA user each e Use the settings recommended in this guide e Changing any of the recommended settings may impact expected functionality HARDWARE REQUIREMENTS e Voice Calls require headset speakers with a microphone e Video call require a camera to be att
122. ed 5 Click X to close the window 6 The Settings button tool tip will change indicating TIPT Anywhere is activated TIPT Anywhere enabled To disable TIPT Anywhere Click the Call Settings button on the Left Pane 3 Select TIPT Anywhere and Configure Uncheck the box to disable Alert all enabled locations for Click To Dial E E Uncheck the Enabled box to disable the set Location s Click X to close the window To delete a TIPT Anywhere location l Click the Call Settings button on the Left Pane l 2 Select TIPT Anywhere and Configure 3 Click Edit for the location you want to delete 4 Click Delete Location 5 You willbe prompted You are about to delete a location Are you sure you want to continue Click OK 7 Click X to close the window REMOTE OFFICE User Case Molly will be travelling interstate to follow up with clients Molly always gives her clients her TIPT desk phone number While Molly is interstate she enables the Remote office so all calls to her business phone number will be received on her mobiles native dialler When Molly initiates a call from the TIPT UC One her business phone number will be displayed to the caller Molly likes to use the Remote office feature since she only has to give her clients her business phone number and still not miss a call when away from the office Remote Office and UC One The recommended settings are to have Remote Office turned off If Remote Office is enabled cal
123. emote Office Click on the Call Settings button EJ and select Remote Office 2 Select Configure Disabled 3 Click the Edit icon 4 Check Enable service and enter the remote office number in the phone number field If there is a leading 0 in the number being entered please do not enter the 0 For example the number 0419 XXX XXX would be entered as 419 XXX XXX 5 Click Save Enable service 0425899123 Save 6 Vs The screen will display the changes Click a to close the window To Disable Remote Office l rA Click on the Settings button which will indicate Remote Office enabled Select Remote Office and Disable Do Not Disturb Call Forwarding gt v Remote Office gt Disable TIPT Anywhere gt Configure Tip When a Remote Office phone number has been assigned it will be remembered the next time Remote Office is enabled this number can be deleted or changed at any time The Remote Office number can be changed at any time To change the number l 2 Click on the Call Settings button and Remote Office Select Configure Disabled Click the Edit icon Change the number in the phone number field The preferred phone number format is O3xxxxxxxx or 04XXXXXXXX Click Save Click el to close the window Note 1 For an incoming call if the Simultaneous Ring and Remote Office features are enabled concurrently each of the assigned Simultaneous Ring phone numbers will ring a
124. er Guide April 2015 PAGE 128 OF 290 The following settings are recommended when you make a call 1 Tap the Presence button pi e 335 D O Debbie IM amp P E Mobile Working offsite i Call settings Preferences About Help Sign out 2 Tap Call Settings 3 Select Outgoing Calls gt lt Pee im 3 35PM 2 K ca settings Do not disturb Disabled Call forward always Disabled Call forward no answer Disabled Call forward busy Disabled Call forward when unreachable Disabled Remote Office Disabled Hide number Disabled TIPT Anywhere Configure TIPT Anywhere Outgoing calls 4 Tap Always Ask Outgoing calls Calls placed via VolP ills placed via call back service alls placed via call throug Calls placed via mobile Always ask OK Cancel 5 Tap OK Note Ensure Enable video calls is selected to view a video call CHAPTER 26 ANDROID TIPT UC ONE HOME SCREEN Contacts 2 Presence 3 Dial 4 Chat 5 History TIPT UC One Client User Guide April 2015 My Room Delete Pull Call Call Video Call Dial Pad PAGE 130 OF 290 CHAPTER 27 ANDROID CONTACTS AND CALL HISTORY CONTACTS Contacts is a list of all your contacts Contacts that can be displayed are All Online Local Address book or Directory UC One Contacts amp All e Online Contact Directories a Local Address Book To Search from your list
125. ersonal All Forward Calls options are disabled by default To enable Call Forwarding Click on the Call Settings button and Call Forwarding 2 Select the option you wish to use or select Configure for more options Do Not Disturb Call Forwarding gt Remote Office gt TIPT Anywhere gt Call Settings Configure 3 Identify which type of forwarding you need to enable and click Edit for your selection 4 Check Enable Service 5 Enter a phone number for incoming calls to be forwarded The preferred phone number format is O3xxxxxxxx Or 04XXXXXXXX 6 Click Save 7 Click to close the window To Disable 1 Click on the Call Settings button which will indicate Call forwarding enabled Ea 2 Deselect the selected option Do Not Disturb J Call Forwarding Remote Office TIPT Anywhere Call Settings gt Call Forward Busy Call Forward No Answer Call Forward Not Reachable Configure TIPT UC One Client User Guide April 2015 PAGE 278 OF 290 DO NOT DISTURB DND If you activate this service all calls will be blocked by the server You can forward all or some calls if you choose to use other call forwarding services User Case Dasha will be in a meeting and does not want to receive any incoming calls By activating Do Not Disturb people within the enterprise can see that Dasha is not available Any incoming calls will immediately be sent to voicemail To enable to Do Not Dis
126. ervice CHAPTER 41 PC DESKTOP TIPT UC ONE ICON PREFERENCES AND SETTINGS Clicking on the TIPT UC One icon at the top of the home screen displays your preferences and settings menu Pull Call Retrieve Parked Call Sort Contacts Call Settings Preferences Always on Top About Help Sign Out Exit PULL CALL Enables you to Pull a Call from your PC Desktop Client to any other configured device RETRIEVE PARKED CALL Allows you to retrieve a call that has been parked in the system by another user SORT CONTACTS Allows you to sort your contacts by First Name Last Name or Show Favorite Groups CALL SETTINGS The features currently available are TIPT Anywhere Remote Office Forward Calls Do Not Disturb Hide Number and Simultaneous Ring Personal PREFERENCES Enables you to change your preferences for the UC One application ALWAYS ON TOP Keeps the TIPT UC One dialog box on top of any other active windows so it is always visible ABOUT Displays the version of the client installed and copyright information HELP Will activate TIPT Resource Centre SIGN OUT Sign out of TIPT UC One EXIT Exit TIPT UC One TIPT ANYWHERE User Case You are on acall on your TIPT desk phone the call is going longer then you expected and you need to leave the office and continue the call on your mobile You can Pull the call to your preconfigured mobile phone to continue the call without interrup
127. f TIPT UC One Tap the Presence button fi 12 56PM Q sss E O Debbie IM amp P T Call settings t Preferences OM Veet Help 3 Sign out 2 Tap Sign out 3 Tap OK to confirm you wish to sign out Confirm to sign out OK Cancel TIPT UC One Client User Guide April 2015 PAGE 126 OF 290 CHAPTER 25 ANDROID RECOMENDED CONFIGURATION CONFIGURATION SETTINGS e When using the TIPT UC One Mobile client incoming calls to your TIPT desk phone will also arrive on your Mobile and you can choose which device you want to answer the call on e Voice or video calls can be pulled to your Mobile from your TIPT desk phone and vice versa e Outgoing calls can be initiated from the TIPT UC One client if signed into TIPT UC One e Shared call appearance SCA must be configured in CommPilot by the Customer Group Administrator for the user for TIPT UC One The UC One client uses SCA on the primary number assigned to your TIPT phone The mobile UC One client and the PC UC One client will require a SCA user each e Changing any of the recommended settings may impact expected functionality SETTING TIPT UC ONE REASON FOR RECOMMENDED SETTING CLIENT CESS T All calls will be forwarded to the configured phone number after a certain number of rings when your TIPT desk phone is not answered This can be used to ensure you won t miss calls If this feature is not set and your client is not logged in calls wil
128. f there are multiple numbers associated with the contact you will be able to select which number to call TIPT UC One Search and Dia Training Group 1 v Outlook 0 ec vY Telephone Directory 0 a v All Contacts 34 a 0386321453 uatHrial com kaai eso SI Awan Ajmal yu Bignell Kaye D i Bond James Chat Call Call from Phone j Work 61386321446 Join Room g Calwell David Set as Favorite Add to Group gt A Carpenter Paul Remove from Group gt View Profile Edit Profile Unsubscribe Da Costa Joanna Remove o a Debbie Sekler an PHP Ba Note Video will only display as an option if you have a camera attached to your PC DELETE A CONTACT Right click on the Contact 2 Select View Profile 3 Click Delete Contact 4 Click Yes Or Right click on the contact 2 Select Remove 3 Select Yes ADD A CONFERENCE CONTACT If there are conference numbers that you dial regularly add the conference details to make dialling easy When you select to call a conference or a contact on a conference number the conference ID and PIN will also be entered by TIPT UC One The benefit of this feature is the reduced possibility of entering a lengthy conference ID incorrectly Conference details can be added as a new conference contact or as part of existing or new contacts details To add a new conference Click Add Select Add Conference Conta
129. g they can easily click to call the user or optionally add them to their buddy list ere DETAILS Contacts Contacts displays a list of your contacts As you use TIPT UC One you will modify contacts to suit your needs These can be a combination of contacts from your Telephony Directory Enterprise Directory Outlook or contacts you have added using Add Contacts Contacts is useful for e Searching all contacts including your Telephony Directory Enterprise Directory and Outlook contacts if you have it configured e Listing your own contacts added from your Telephony Directory Enterprise Directory Outlook or by using Add Contacts and entering the contacts details Communication Communication History lists your missed received and placed calls made from any History of your TIPT UC One devices The time and details of the call are also displayed CONTACTS Contacts display a list of all your contacts Contacts that can be displayed are Enterprise Personal and Outlook contacts E TIPT UC One SE os a Search and Dial oi Awan Ajmal fim Bignell Kaye Ey Bond James a ga Calwell David I Carpenter Paul 2n Da Costa Joanna Debbie Sekler sh b Herbert Craig i Herbert Craig Jerry Tom Lo e Myler OAL Am SEARCH CONTACTS e Click Contacts 2 e Click in the Search and Dial field e Type in the name of your contact The search will begin as soon as you start entering the name The sea
130. hat button to pause sharing or click f the Share Desktop button to Debbie IM amp P joined Desktop Share 4 28 PM 2 stop sharing pending chat amp IM amp P Tom pending chat Test for training 9 Click on the Play button to resume the desktop sharing My Room Owner ay IM amp P Debbie _ Audio conference information has not been provided To enable audio functionality please enter your conference information under Preferences Click the play button to start Ae IM amp P John Drag and drop contacts from the contact list to add them as participants to this sharing your desktop chat pending chat P IM amp P Tom Debbie IM amp P joined Desktop Share 4 28 PM pending chat Test for training TIPT UC One Client User Guide April 2015 PAGE 259 OF 290 10 Click on the Desktop sharing button at any stage to end the desktop sharing session lt End Share 11 Close the My Room window CHAPTER 51 USING TIPT UC ONE MAC DESKTOP CLIENT FEATURES PLACE A CALL There are a number of ways you can make a call from TIPT UC One PLACE A CALL USING YOUR CONTACTS When you double click on a contact you are not able to select which type of call you will make it will default to a voice call The call will connect via your MAC Desktop Or Select the contact 2 Click on the call icon at the bottom of the screen for the type of call you want to make Call Call from Phone or Video Call Or R
131. hat session CHAPTER 13 ACCESSING TIPT UC ONE IPAD CLIENT SIGN IN To log in to TIPT UC One iPad Client Tap the TIPT UC One app 2 Enter your USername and Password To show password remember password and sign in automatically use the switch to enable FIELDS VALUES Username 03xxxxxxxx telstra com This is your current Telstra Telephony Toolbar Generally this is your TIPT phone number username Password XXXXXXXX Your current Telstra Telephony Toolbar If you don t remember your password please contact your password Customer Group Administrator to reset your password 3 Tap Sign In R QE TIPTUC One Note For ease of use select the options to remember password and to Sign in automatically These settings can be changed at any time Refer to Chapter on Client Settings TIPT UC One Client User Guide April 2015 PAGE 71 OF 290 SIGN OUT To sign out of TIPT UC One Tap Settings 2 Scroll down sign out 3 Tap Sign out CHAPTER 14 IPAD RECOMENDED CONFIGURATION CONFIGURATION SETTINGS e When using the TIPT UC One iPad client incoming calls to your TIPT desk phone will also arrive on your Mobile and you can choose which device you want to answer the call on e Voice or video calls can be pulled to your iPad from your TIPT desk phone and vice versa e Outgoing calls can be initiated from the TIPT UC One client if signed into TIPT UC One e Shared call appearance SCA must be configured in CommPi
132. hone TIPT UC One Chat IM Presence Desktop Share Remote Office allows you to use any other phone number e g home number or mobile as your TIPT desk phone When a call is initiated from TIPT UC One with Remote Office enabled your business phone number will be displayed to the caller and not your remote office number Incoming calls to your business are redirected to ring on the Remote Office phone number The Simultaneous Ring Personal feature allows up to 10 phone numbers to be defined All numbers defined will ring at the same time as your primary TIPT desk phone The users phone number Session Initiation Protocol SIP uniform resource identifiers URIs Telstra IP Telephony The TIPT Anywhere feature unifies how your calls are represented and provides you with the ability to have a single number identity Calls to a single number ring all preconfigured phones You can answer an incoming call on any of the configured phones If required the call can then be continued on any of the other preconfigured phones The primary phone for TIPT Telstra IP Telephony Unified Communication client Chat or Instant Messaging allows you to chat with contacts Online status allows you to view the online status of a contact whether they are Available Away Busy or Offline Some Presence statuses change automatically when you are in a Meeting chatting or on the phone Allows you to share your desktop with contacts
133. ight click on the contact 2 Select the type of call you want to make Call Call from Phone or Video Call If there are multiple numbers associated with the contact you will be able to select which number to call Call Call from Phone Video Call Note Video will only display as an option if you have a camera attached to your desktop PC PLACE A CALL FROM COMMUNICATION HISTORY Double click on an entry to make a call DIAL AN AD HOC NUMBER Click on the key pad 2 Enter the number using the displayed dialler keypad or on your keyboard 3 Select Call or Call from Phone or Video Call icon on the displayed dialler AOO TIPTUC One Note The quality of your microphone will impact the quality of your call RECEIVE A CALL When there is an incoming call a call pop up will display on your screen Sudharsan Sritharan is calling o B Click on the green button to answer the call or click on the red button to reject the call Note If there is no camera attached to your PC voice call will be the only option displayed for answering the call CALL WAITING To answer a second call while you are on an active call Click on the green button to answer the call or Click on the red button to reject the call 2 If you select to answer the call the following alert will display Answering a call will put ongoing call on hold Continue 3 Click Yes to continue or No to reject the call e200 Confi
134. ing CUSTOMISING MY PRESENCE INFORMATION TO PERSONALISE THE MESSAGE ASSOCIATED WITH YOUR STATUS Click on the Presence Icon J 2 Click into the text box and type your message 3 Tap Save eeee0 Telstra 4G 3 00 pm Cancel My Status Save Working offsite PRESENCE Available as Away Busv QUWFETREITIYIULILTORP AISIDIFIGIHIJIKEL ZX CVBNM 123 space return Note Contacts must accept the Presence Request which is automatically sent when you add a new contact in order to view other contact s Presence CHAT Chat gives you the ability to chat on a 1 1 basis or with a group of people using My Room Buddies contacts can be added to the Chat Room at any stage to join the conversation SENDING A CHAT To send a Chat request 1 Tap on Chat e000 Telstra 4G 10 30 am L Chat John IM amp P Test for training My Roon Sid Sritharan no worries 10 26 am 2 Tap the contact buddy that you wish to chat with eeeee Telstra 4G lt Back John IM amp P You Test for training Test 2 for training QUWTETRETIYIUTI TOP AS DFGHJ KL ZX CVBNM 123 space 3 Type your message 4 Tap Send Or Contacts 1 Tap Contacts 2 Tap Buddies 3 From the Buddies List select the buddy you wish to chat with ececeece Telstra 4G 10 15 am lt Back John IM amp P Offline 61386321447 Work Extension 1447 IM Address 0386321447 collaborate t JOIN ROO
135. ise can see that Dasha is not available Any incoming calls will immediately be sent to voicemail To Enable Tap the Settings icon Ee Tap Call Settings Tap Do Not Disturb Do Not Disturb Active C Ring Splash Change the Ring Splash switch from OFF to ON if required If activated a single ring will play on your TIPT desk phone when an incoming call is forwarded Change the Active switch from OFF to ON Tap Save To Disable Tap the Settings icon Ee 2 Tap Call Settings 3 Tap Do Not Disturb 4 Change the Active switch from ON to OFF 5 Tap Save SIMULTANEOUS RING PERSONAL The Simultaneous Ring feature allows up to 10 phone numbers to be defined All numbers defined will ring at the same time as your primary business phone number This feature ensures incoming calls are not missed and can be answered from other phones Note If the remote phone has voicemail enabled and picks up the call before your business phone voicemail answers your voicemail messages will be located on your remote phone voicemail User Case Anthony is not always at his desk to answer calls on his business phone Anthony s department prefers all calls to be answered promptly and not forwarded to message bank Anthony enables the Simultaneous Ring feature and assigns his mobile phone as one of the other numbers This way Anthony is able to answer an incoming call on either phone SIMULTANEOUS RING PERSOAL AND UC ONE The reco
136. ish to join the conference 4 Tap End Call s 5 Tap the Resume icon EIN take the original caller off hold TRANSFER A VOICE OR VIDEO CALL There are two types of call transfer Blind Transfer and Consult Transfer Blind Transfer allows you to transfer a call without announcing the call to the third party Consult Transfer allows you to transfer a call speaking with the third party prior to completing the transfer Note For a Video Call tap the screen to display the Call menu and tap again to hide To complete a Blind Transfer Transfer Conference While on an active call tap Add call ab and Transfer 2 Select the number by searching through your Contacts or Call History or tap Call to enter the number using the Dial pad 3 Tap Transfer to number xxxx Transfer Call 1194 first Transfer to 1194 To complete a Consult Transfer Transfer Conference While on an active call tap Add call ab and Transfer 2 Select the number by searching through your Contacts or Call History or tap Call to enter the number using the Dial pad Transfer Call 1194 first Transfer to 1194 3 Tap Call number xxxx first Compl 4 After announcing call tap Complete If the third party does not answer or does not wish to take the call Tap End Call VOICE ONLY VIDEO CALL Allows you to change the call to a Voice only call 1 Tap the screen to display the Call Menu 2 Tap the More icon
137. iss once the call is transferred pme If the third party does not answer or does not wish to take the call Tap End Call to return to the original caller VOICE ONLY VIDEO CALL Allows you to change a Video call to a Voice only call mi for further options 1 Tap the screen to display the in call menu then tap the more icon 4 49 pm 2 Tap the Voice Only icon to swap to a voice call TIPT UC One Client User Guide April 2015 PAGE 38 SWAP VIDEO CALL Allows you to Swap between the front and back cameras on your mobile device 1 Tap the Swap icon at the top left hand corner of the screen to swap between front and back dh camera ADDITIONAL FEATURES CALL PULL If you have an active call on their desk phone the call can be pulled seamlessly to your mobile phone via the Call Pull button There is no interruption to the voice call 1 When on a call on your desk phone tap and hold the Call Pull icon on your mobile device Tap Pull Call Voice call Video call Close The call will instantly move to your mobile with no interruption to your call Tap Voice Call or Video Call To Pull the call from your mobile to your TIPT desk phone 2 Dial 11 on your desk phone TIPT UC One Client User Guide April 2015 PAGE 39 OF 290 REDIAL To redial the last number 1 From the Dial pad tap the Handset icon za previously dialled number should appear 2 Tap the Handset icon again to di
138. jmal i Bignell Kaye tE Bond James tg En Calwell David o im Carpenter Paul ON Bae t amp My Room Owner Scobie Michael Drag and drop contacts from the contact list to add them as participants to this Show Dial in Information chat p Bignell Kaye pending chat i i Bond James pending chat 4 Start typing your message and tap the Enter key on the keyboard when you wish to send All participants in My Room can view the message s amp My Room Owner to Scobie Michael Drag and drop contacts from the contact list to add them as participants to this Show Dial in Information chat p Bignell Kaye pending chat i Fa Bond James pending chat Test for Training 5 Click on the Close button when you wish to end the chat MY ROOM MORE OPTIONS There are additional My Room features which are accessed by clicking on the More button in My Room amp My Room Owner p E IM amp P Debbie _ Audio conference information has not been provided To enable audio functionality faa i d Copy My Room Invitation tion under Preferences Email My Room Invitation tact list to add them as participants to this Configure My Room COPY MY ROOM INVITATION Allows you to copy the link from the My Room Chat session to a blank email message Select Copy My Room Invitation 2 Create a new email message 3 Select Paste The group chat session link will now appear in the email and you
139. ke to create the program s shortcuts You can also enter a name to create a new folder Telstra TIPT UC One Accessories Administrative Tools Microsoft System Center 2012 NCH Software Suite Do not create shortcuts Nullsoft Install System v2 46 5 Unicode gt TIPTUC One Setup E Installation Complete Setup was completed successfully Set install registry entry NoModify to 1 Set install registry entry DisplayIcon to C Program Files Telstra TIPT UC One Com Set install registry entry InstallToDesktop to 1 Set install registry entry RunOnStartup to 1 Create shortcut D Users d732766 Desktop TIPT UC One Ink Create folder C Users d732766 AppData Roaming Microsoft Windows Start Menu Create shortcut C Users d732766 AppData Roaming Microsoft Windows Start Men Create shortcut C Users d732766 AppData Roaming Microsoft Windows Start Men Set install registry entry StartMenu to Telstra TIPT UC One Completed Nullsoft Install System v2 46 5 Unicode i gt amp TIPTUC OneSetup S O Completing the TIPT UC One Setup TIPT UC One has been installed on your computer Click Finish to dose Setup Start TIPT UC One now PAGE 176 OF 290 CHAPTER 35 ACCESSING TIPT UC ONE PC DESKTOP CLIENT SIGN IN To log in to TIPT UC One PC Desktop Client Click on the Start icon and choose TIPT UC One fro
140. l UC One client on 2 Download and install the UC One client from Play Store search for tipt uc one 3 Tap the UC One icon to open the client 4 As the following screens appear follow the prompts as directed fa EFTE 7H ee A4 48 dm 12 20 PM ae mS 4 4 mm 12 20 PM U8 TIPTUC One TIPTUC One TIPTUC One Do you want to install this application It Do you want to install this application It Do you want to install this application It will get access to will get access to will get access to storage lt kat disable your screen Device Access Privacy ull network acces Bluetooth settings full netu pair with Bluetooth devices L gt retrieve running apps control vibration approximate location network baset Bluetooth settings 8 precise location GPS and network pair with Bluetooth devices based retrieve running apps read your contacts prevent phone from sleepin change your audio settings oo control vibration modify or delete the contents of yi USB ia Cancel Cancel Cancel DAE 5 To accept the License Agreement tap the I agree tick box then tap Agree and continue An A gt jagy 46 dl 12 21 PM R CE TIPT UC ONE TIPT UC ONE END USER LICENSE AGREEMENT IMPORTANT READ CAREFULLY PLEASE REVIEW THE LICENSE TERMS BEFORE INSTALLING TIPT UC ONE The supply and use of the application is subject to terms and conditions set out in Our Customer Terms including the TIPT Section of
141. l Waiting End a Call Active Call Options Hold a Voice or Video Call Mute a Voice or Video Call Speaker Voice or Video Call Add Video Voice Call Conference Call Voice Call Transfer a Voice or Video Call Voice Only Video Call Video Call Additional Features Call Pull 120 120 121 123 123 124 124 125 125 126 127 127 130 131 131 132 135 135 135 137 137 138 138 138 139 140 140 142 142 142 142 143 143 144 144 144 144 CHAPTER 30 CHAPTER 31 CHAPTER 32 CHAPTER 33 CHAPTER 34 Redial ADDING YOUR VMR NUMBER AND SECURITY PIN USING TIPT UC ONE PRESENCE CHAT IM AND MY ROOM Presence Customising my Presence information To personalise the message associated with your status CHAT Sending a Chat message My Room Adding Additional Contacts to the Chat Room View Participants of Chat Session End the Chat Session Clear History Using the TIPT Virtual Meeting Room Service ANDROID CLIENT SETTINGS Call Settings Do Not Disturb Call Forward Options Call Forward Always Call Forward No Answer Call Forward Busy Call Forward when Unreachable Remote Office Remote Office and UC One Hide Number TIPT Anywhere TIPT Anywhere Outgoing Calls Simultaneous Ring Personal Simultaneous Ring Personal and UC One ANDROID FAQ S AND KNOWN LIMITATIONS Accessing Help FAQ Feature Summary TIPT UC ONE PC DESKTOP CLIENT OVERVIEW Why Use TIP
142. l proceed to your configured setting probably voicemail Call Forwarding No Answer On Every call to your TIPT desk phone will be forwarded to the number configured Call Forwarding Always Off If turned on incoming calls will not ring on the UC One mobile client but will ring on the device that has been configured i e your mobile number If you turn Do Not Disturb on calls will not arrive on your Do Not Disturb Off UC One client but will go straight to Voicemail on your TIPT desk phone If you turn Remote Office On calls made to your TIPT desk Remote Office Off phone will arrive at the configured number not your UC One client Feature can f you turn TIPT Anywhere On and you have your mobile TIPT Anywhere be On number listed as a location and enabled both your mobile Enabled and the UC One client will ring at the same time location Off If you have your mobile number listed in your Simultaneous Simultaneous Ring Off Ring list both your mobile and the UC One client will ring at Personal the same time when a call arrives through the UC One client when turned On The following User settings are recommended for initial setup in CommPilot and or the Telstra Telephony Toolbar SETTING TELSTRA REASON FOR SETTING TELEPHONY TOOLBAR COMMPILOT Connected Line Identification On Restriction External Calling Line ID Delivery On Internal Calling Line ID Delivery On Call Waiting Off TIPT UC One Client Us
143. le Tap the Settings icon 2 Tap Call Settings 3 Tap Do Not Disturb 4 Change the Active switch from ON to OFF 5 Tap Done SIMULTANEOUS RING PERSONAL The Simultaneous Ring feature allows up to 10 phone numbers to be defined All numbers defined will ring at the same time as your primary business phone number This feature ensures incoming calls are not missed and can be answered from other phones Note If the remote phone has voicemail enabled and picks up the call before your business phone voicemail answers your voicemail messages will be located on your remote phone voicemail User Case Anthony is not always at his desk to answer calls on his business phone Anthony s department prefers all calls to be answered promptly and not forwarded to message bank Anthony enables the Simultaneous Ring feature and assigns his mobile phone as one of the other numbers This way Anthony is able to answer an incoming call on either phone SIMULTANEOUS RING PERSONAL AND UC ONE The recomneded settings are to have Simultaneous Ring Personal turned off This is to prevent confusion when an incoming call is received When Simultaneous Ring Personal is disabled calls will arrive on the UC One client In the scenario where the mobile device your TIPT UC One client is installed on is the same as the number specified in the Simultaneous Ring Personal settings the call will arrive through the UC One client and it will also arrive on your
144. lot by the Customer Group Administrator for the user for TIPT UC One The UC One client uses SCA on the primary number assigned to your TIPT phone The mobile UC One client and the PC UC One client will require a SCA user each e Changing any of the recommended settings may impact expected functionality SETTING TIPT UC ONE REASON FOR RECOMMENDED SETTING CLIENT SS All calls will be forwarded to the configured phone number after a certain number of rings when your TIPT desk phone is not answered This can be used to ensure you won t miss calls If this feature is not set and your client is not logged in calls will proceed to your configured setting probably voicemail Call Forwarding No Answer On Every call to your TIPT desk phone will be forwarded to the number configured Call Forwarding Always Off If turned on incoming calls will not ring on the UC One mobile client but will ring on the device that has been configured i e your mobile number If you turn Do Not Disturb on calls will not arrive on your Do Not Disturb Off UC One client but will go straight to Voicemail on your TIPT desk phone If you turn Remote Office On calls made to your TIPT desk Remote Office Off phone will arrive at the configured number not your UC One client Feature can Enabled location Off If you turn TIPT Anywhere On and you have your mobile number listed as a location and enabled both your mobile and the UC One client will ring
145. ls to your desk phone will not arrive through the UC One client the calls will only ring on the device Remote Office has been configured with i e your mobile number or other listed number The call will not arrive on the PC desktop client at all in this scenario amp Call Settings TIPT Anywhere This service allows you to use your home phone your mobile phone or even a hotel phone as your business phone This application allows you to make phone calls from this remote phone and have them billed to your business This service also directs all calls coming to your business phone number to ring the remote office Forward Calls phone Remote Office Service Disabled Do Not Disturb Hide Number Simultaneous Ring Personal To enable Remote Office Click the Call Settings button e 2 Select Remote Office and Configure 3 Click on Edit va 4 Check Enable service and enter the remote office number in the phone number field If there is a leading 0 in the number being entered please do not enter the 0 For example the number 0419 XXX XXX would be entered as 419 XXX XXX 5 Click Save Service Enable service 8941 2229 6 The screen will display the changes and the settings icon will appear as as Remote Office enabled 7 Click X to close the window To disable Remote Office Click the Call Settings button cl 2 Select Remote Office and Disable 3 The settings b
146. m the drop down list that will display all recognised installed devices Use the Test button to test your recording capabilities Check the box to Use Automatic Gain Control Alert Signal Set the Ring Signal from the drop down list that will display all recognised sounds that you can use as the default ring signal when you have an incoming call on your TIPT UC One PC Desktop Client Test the sound by clicking the Play button Sounds Check the box to enable a sound to play for an Incoming Call VIDEO Click the Video tab to display the following options SETTING OPTIONS Capture Device Select the video capture device from the drop down list that will display all recognised installed devices Video Size Select from Small Medium Large or HD CREDENTIALS Click the Credentials tab to display the following options SETTING OPTIONS My Room e Dial In Number e Moderator PIN e Conference ID e Security PIN PROXY Click the Proxy tab to display the following options SETTING OPTIONS Proxy Settings Please restart the application after changing the proxy settings Select from e No Proxy e Use system proxy settings e Use client Proxy Settings Web Proxy Server Port Secure Web Proxy Server Port ADD INS Click the Add Ins tab to display the following options SETTING OPTIONS TIPT UC One Client User Guide April 2015 PAGE 225 OF 290 SETTING OPTIONS Outlook Add inn Settings M
147. m the menu or the TIPT UC One desktop icon if you chose to create one to open the UC One on your desktop 2 Enter your Username and Password Your Username is your current TIPT toolbar username e g O3XXXXXXXX lt yourcompanyname gt com 3 Click Sign In TIPT UC One CE TIPT UC One TIPT UC One Gq TIPT UC One 0386321453 uat trial com sion 21 0 0 406 Help Preferences Tip For ease of use select the options to remember password and to Sign in automatically These settings can be changed at any time Refer to TIPT UC One Icon Preferences and Settings Preferences General Tab FIRST TIME SIGN IN The first time you sign in on a desktop you will be prompted to integrate TIPT UC One with Outlook This will enable searching of contacts in your Outlook Contacts l Click Yes to enable Outlook Integration Outlook integration If you have Outlook installed on your computer you can allow the dient to search your Outlook contacts and observe calendar events To do this you need to allow TIPT UC One to access the information in Outlook You can change these settings later through Preferences in the General tab Allow 2 Click Yes to enable integration features Outlook detected SIGN OUT To sign out of TIPT UC One l Click TIPT UC One icon Microsoft Outlook was detected in your system TIPT UC One can indude Outlook address book in your contacts search and updat
148. mbers or SIP URI addresses you would like to ring in addition to your primary phone when you receive a call This feature is helpful when you are not at Remote Office your phone but you would like your cell phone to ring when you get a call You can also turn this service off at your desk on a call Forward Calls v Enabled Do not ring my simultaneously ringing numbers if I m already on a Do Not Disturb om Answer confirmation required Phone Number SIP URI Hide Number Simultaneous Ring Personal Note The Forward Always feature when enabled will take precedence over the Simultaneous Ring feature Forward when busy Forward when unanswered and Forward when unreachable will allow Simultaneous Ring feature to operate Simultaneous Ringing is invoked before Remote Office so that all secondary destinations will ring at the same time as the Remote Office location To disable Simultaneous Ring Personal Click on the Call Settings button and select Call Settings Select Simultaneous Ring Personal Uncheck the Enabled checkbox m p Scroll down and click OK 5 Click el to close the window PREFERENCES There are six tabs on the Preferences screen General Audio Video Credentials Proxy and Add ins To change options click the relevant tab Retrieve Parked Call Sort Contacts Call Settings Preferences Always on Top About Help Sign Out Select the Options button and Preferences si
149. mneded settings are to have Simultaneous Ring Personal turned off This is to prevent confusion when an incoming call is received When Simultaneous Ring Personal is disabled calls will arrive on the UC One client In the scenario where the mobile device your TIPT UC One client is installed on is the same as the number specified in the Simultaneous Ring Personal settings the call will arrive through the UC One client and it will also arrive on your mobile devices native dialler Effectively there will be two calls being presented on the mobile device at the same time There will be a small delay between the calls presenting The UC One call will arrive first then the same call will arrive on the native dialler To enable Tap the Settings icon Ee 2 Tap Call Settings 3 Tap Simultaneous Ring Personal 8 9 Simultaneous Ring Pers Save Active Ring If On Call Add Location pi E Tap the Add Location icon to add a new entry 8 16 am 23 0 Cancel Done Telephone Answer Confirmation Required C Tap Telephone Enter the number of the additional phone If there is a leading 0 in the number being entered please do not enter the 0 For example the number 0419 XXX XXX would be entered as 419 XXX XXX and tap Done Change the Answer confirmation Requirement switch from OFF to ON if applicable If activated when a call is answered you will be prompted to press any key to accept the call Tap Do
150. mobile and the UC One client will ring at Personal the same time when a call arrives through the UC One client when turned On The following User settings are recommended for initial setup in CommPilot and or the Telstra Telephony Toolbar SETTING TELSTRA REASON FOR SETTING TELEPHONY TOOLBAR COMMPILOT Connected Line Identification On Restriction External Calling Line ID Delivery On Internal Calling Line ID Delivery On Call Waiting Off If turned On when a second call arrives the UC One call will immediately be placed on hold and the second call will be answered The user is not given an option to hold the first call and answer the second incoming call or end the first call to answer the second incoming call TIPT UC One Client User Guide April 2015 PAGE 180 OF 290 CHAPTER 37 TIPT UC ONE PC DESKTOP HOME SCREEN INTRODUCTION IM amp P Tom gga s 3 Ey Sid Main work number sritharan Sid oe E zes UO N TIPTUC One Settings 9 Chat IM 2 Presence 10 Call 3 Contacts 11 Call from Phone 4 MyRoom 12 _VideoCall 5 Communication History 13 Volume 6 DialPad 14 Options 7 Directory 15 Add 8 Call Settings TIPT UC One Client User Guide April 2015 PAGE 181 OF 290 CHAPTER 38 PC DESKTOP CONTACTS AND COMMUNICATION HISTORY TIPT UC One allows the user to search Contacts for personal contacts and will include your Telephony Directory Enterprise Directory as well After searchin
151. mobile devices native dialler Effectively there will be two calls being presented on the mobile device at the same time There will be a small delay between the calls presenting The UC One call will arrive first then the same call will arrive on the native dialler To enable Tap the Settings icon 2 Tap Call Settings 3 Tap Simultaneous Ring Personal lt saul Ring Personal Save Active Ring If On Call Add Location stn 4 Tap the Add Location icon to add a new entry 0000 Telstra 4G 2 47 pm Cancel Telephone Answer Confirmation Requir 5 Tap Telephone 6 Enter the number of the additional phone If there is a leading 0 in the number being entered please do not enter the 0 For example the number 0419 XXX XXX would be entered as 419 XXX XXX 7 Change the Answer confirmation Requirement switch from OFF to ON if applicable If activated when a call is answered you will be prompted to press any key to accept the call 8 Tap Done 9 Change the Active switch from OFF to ON 10 Change the Ring if on call switch from OFF to ON This feature is not currently supported Note This will only work for calls answered on the primary phone 11 Tap Done To Disable l A Tap the Settings icon Tap Call Settings 3 Tap Simultaneous Ring Personal 4 Change the Active switch from ON to OFF TIPT UC One Client User Guide April 2015 PAGE 63 OF 290 TIPT ANYWHERE User Case You are on acall on yo
152. n the Conference contact 2 Click on the call icon at the bottom of the screen for the type of call you want to make Call Call from Phone or Video Call Or Select the Conference contact Contact will be highlighted green 2 Click on the call icon at the bottom of the screen for the type of call you want to make Call Call from Phone or Video Call Or Right click on the contact 2 Select the type of call you want to make Call Call from Phone or Video Call If there are multiple numbers associated with the contact you will be able to select which number to call Note When the call connects there will be a delay before the Conference ID starts to enter automatically ADD A GROUP Setting up Groups helps you sort your contacts so you are able to quickly locate contacts To add a Group Click on Add 2 Click on Add Group 3 Enter the Group name then select OK The Group will now display in your contacts list A OOA Add Group Enter a group name Training Group Cancel OK 4 To delete a Group Right Click on the Group name in the contacts list 2 Click on Remove and Group name 3 Select Yes to confirm the deletion To add a contact to a Group Locate the contact 2 Right click on the contact and select Add to Group then select the Group they are to be added to Chat Call Call from Phone Video Call Join Room Set as Favorite Add to Group Training Group View
153. n there is an incoming call a call pop up will display on your screen Debbie Sekler is calling Click on the green button to answer the call or click on the red button to reject the call Note If there is no camera attached to your PC voice call will be the only option displayed for answering the call CALL WAITING To answer a second call while you are on an active call Click on the green button to answer the call or Click on the red button to reject the call 2 If you select to answer the call the following alert will display The call Answering a call will put ongoing call on hold 3 Click Yes to continue or No to reject Answering a call will put ongoing call on hold Continue END A CALL To end a call Click on the red button ead on the TIPT UC One home screen or a in the call dialogue box Actiwe 1 of 1 Ursula McCoy Incoming Gall cation window will end the call Are you sure Closing amim A a ph proce ahha aa TIPT UC One Client User Guide April 2015 PAGE 205 OF 290 ACTIVE CALL OPTIONS When you have an active call in place you can use the following call control features Some of these options are displayed on both the TIPT UC One home screen and in the active call window The picture below displays the TIPT UC One home screen during an active call The options available are e End call a e Mute e Options E Hold Call Transfer to Conference with Show My Video Delete Chat Hist
154. ndicate it is active 2 To un mute click on the Mute button again VOLUME CONTROL The volume button will control the volume of the call You can adjust the volume using the slider bar this feature only displays on the active call window Hover over Speaker button to activate Volume Control You can turn the volume off by clicking on the volume button When the volume is turned off the volume button will display as follows Or VOICEMAIL Providing you are using TIPT Voicemail when a call has not been answered it will forward to your TIPT voicemail service TIPT UC One will alert you of the voice mail by displaying the number of available voicemails next to the Communication History icon j When you click on the Communication History icon an alert will be displayed at the top of the screen indicating the number of new voicemails To retrieve a voicemail using TIPT UC One a 1 Click on the Communication History icon 2 Click on the Voicemail Alert 3 The call will connect to your TIPT voicemail service CHAPTER 52 MAC DESKTOP PREFERENCES AND SETTINGS To access your settings and preferences click on the Call Settings button and select Call Settings Do Not Disturb Call Forwarding Remote Office gt TIPT Anywhere gt Call Settings CALL SETTINGS The features currently available are TIPT Anywhere Remote Office Forward Calls Do Not Disturb Hide Number and Simultaneous Ring Personal
155. ne Change the Active switch from OFF to ON 10 Change the Ring if on Call switch from OFF to ON if applicable 1 Tap Save Note This will only work for calls answered on the primary phone To Disable 2 Ee Tap the Settings icon Ee Tap Call Settings Tap Simultaneous Ring Personal Change the Active switch from ON to OFF Change the Ring if On Call from ON to OFF Tap Save Note The Call Forward Always feature when enabled will take precedence over the Simultaneous Ring Personal Call Forward No Answer Call Forward Busy and Call Forward Unreachable will allow Simultaneous Ring feature to operate Simultaneous Ringing is invoked before Remote Office so that all secondary destinations will ring at the same time as the Remote Office location TIPT ANYWHERE User Case You are on acall on your TIPT desk phone the call is going longer then you expected and you need to leave the office and continue the call on your mobile You can Pull the call to your preconfigured mobile phone to continue the call without interruption If the reverse is the case and you are on a call on your mobile and want to continue the call on your desk phone dial 11 on your TIPT desk phone to Pull the call to the desk phone TIPT ANYWHERE AND UC ONE The recommended settings are to have TIPT Anywhere turned off This is to prevent confusion when an incoming call is received When TIPT Anywhere is disabled calls will arrive on the UC One client
156. nference Display Name ursula vmr no Dial in Number 0392605011 Conference ID Security PIN 4734 Cancel Tap on Dial In Number and add the VMR Number Tap on Security Pin and add the PIN for VMR conferences Tap Done Tap OK 2 A CHAPTER 30 USING TIPT UC ONE PRESENCE CHAT IM AND MY ROOM The TIPT UC One client supports Presence Chat and My Room These features are available via a public internet connection PRESENCE Presence on line status Information allows you to change your status to indicate whether you are Available Away Busy or Offline Some Presence statuses will change automatically when you are ina Chat Session or Meeting or on a Call To change your Presence Click on the Presence Icon Debbie IM amp P a M Call settings Preferences WD About Help 2 Select your name and IMP ie 3 Select from Mobile Away Busy or Offline Other statuses will be shown automatically when you are involved in a Chat session on the phone or in a meeting m mm My Status Debbie IM amp P Ey Working offsite Set Presence E Mobile MB Away I Busy Offline Cancel 4 Tap OK TIPT UC One All Se John MBP ogtown Jordan 5 Your Presence will change to your selection CUSTOMISING MY PRESENCE INFORMATION TO PERSONALISE THE MESSAGE ASSOCIATED WITH YOUR STATUS yj Click on the Presence Icon 2 Select your name and IMP 3 Click into
157. ns for Click To Dial Remote Office Do Not Disturb Locations Number Enabled Configure Hide Number 0407875088 Add New Location Simultaneous Ring Personal 3 Click Add New Location 4 Enter the number for the new location and click Save General Alert all enabled locations for Click To Dial Locations Number Enabled 0407875088 0412 699 276 5 Click Edit to configure the location The options are e Diversion Inhibitor If enabled Diversion Inhibitor will stop calls being forwarded to your mobiles voicemail or other location if set e Answer Confirmation When enabled upon answering a call you will be prompted to press a key to confirm that the call has been answered by you and not voicemail This is also helpful to alert that the call is a work related call e Call Control When enabled determines that call control options are to be performed by the TIPT Anywhere location device rather then your TIPT desk phone settings General Alert all enabled locations for Click To Dial Locations Number Enabled 0407875088 Location 0407875088 Diversion Inhibitor Answer Confirmation Call Control Delete Location 6 Click Save 7 Click X to close the window To enable TIPT Anywhere Click the Call Settings button on the Left Pane EJ 2 Select TIPT Anywhere and Configure 3 Check the box to enable Alert All enabled locations for Click To Dial 4 Check the check box Enabl
158. nsfer Voice Only Keypad HOLD A VOICE OR VIDEO CALL While on an active voice call TIPT UC One Client User Guide April 2015 V v V v PAGE 34 OF 290 L Tap the hold icon While on an active video call mor e Tap the screen to display the in call menu then tap the more icon S for further options il 2 Tap the hold icon To take the call off hold 00 hold Tap the hold icon again MUTE A VOICE OR VIDEO CALL Muting your microphone will stop the caller from hearing you but you will still be able to hear the caller While on an active call Tap the mute icon To take the call off Mute x Tap the mute icon again Note For a Video Call tap the screen to display the In Call menu and tap again to hide SPEAKER VOICE CALL To use the mobile device Hands free 4 While on an active call tap the speaker icon Hiss To take the mobile device off Hands free 1 Tap the Speaker icon again ADD VIDEO VOICE CALL To make an active call a video call Tap Add Video Note The other party will require Video functionality for this feature to work CONFERENCE CALL VOICE CALL A Conference call allows three or more parties to speak together While on an active call tap more then conference 2 Using the keypad dial the required number or search and select from History or Directory tap Dial icon Touch to return to call 1196
159. nt and it will also arrive on your mobile devices native dialler Effectively there will be two calls being presented on the mobile device at the same time There will be a small delay between the calls presenting The UC One call will arrive first then the same call will arrive on the native dialler To enable Simultaneous Ring Personal 7 Click on the Call Settings button and select Call Settings Select Simultaneous Ring Personal Check the Enabled checkbox If required check Do not ring my Simultaneously Ringing Numbers if I m already on a call Note This will only work for calls answered on the primary phone If required check the Answer confirmation required checkbox to ensure that the call will be connected to a live party or rolls over to the user s voicemail If the Answer Confirmation check box is selected the answering party will be prompted to enter a confirmation digit before getting connected to the calling party All other phones will ring until the confirmation digit has been entered When a confirmation digit has been entered the call is connected and the other number destinations stop ringing Enter the Phone number If there is a leading 0 in the number being entered please do not enter the 0 For example the number 0419 XXX XXX would be entered as 419 XXX XXX Scroll down and click OK Click a to close the window ea Call Settings TIPT Anywhere This service allows you to list up to 10 phone nu
160. ntacts has their UserID in the IM addess field FEATURE SUMMARY Automatic Sign on Y Access to the Enterprise Contact Directory Ye Access to Outlook Contacts and Calendar N Add Edit and Remove Personal contacts N Add Edit and Remove from native Application Add Edit and Remove Contact groups N Add Edit and Remove Conference groups N Add a Contact from an Enterprise search Y Make and Receive Voice and Video calls Y Search on Contacts Y Set a Contact as a favourite Y Click to Dial from the Contact Directory Y Click to Dial from the Call Log Y Call Settings Call Forward Always Call Forward No Answer Call Forward Busy Call Forward Unreachable Do Not Disturb Remote Office Hide Number TIPT Anywhere Dialling Service Sim Ring Personal Credentials Active Call Features Mute Hold Blind Transfer Consultative Transfer Speaker Dial pad Conference Add Video Add Call Further support TIPT Online Resource Centre telstra com tiptresources TIPT UC One Client User Guide April 2015 PAGE 69 OF 290 CHAPTER 12 TIPT UC ONE IPAD CLIENT OVERVIEW TIPT UC One is a unified communications application designed to increase business productivity by simplifying the way users communicate whether they are at their desk or on the road TIPT UC One can be deployed on mobile devices such as iPhones iPads and Android phones and tablets and PC Desktops and MACs TIPT UC One allows the user to search their enterprise directory for
161. nter the number of the additional phone If there is a leading 0 in the number being entered please do not enter the 0 For example the number 0419 XXX XXX would be entered as 419 XXX XXX Tap Answer confirmation required if applicable Tap OK Tap Enable Tap Do not ring my Simultaneous Ring Numbers if I m already on a call if applicable Note This will only work for calls answered on the primary phone 10 Tap the back button Note The Call forward always feature when enabled will take precedence over the Simultaneous Ring feature Call forward no answer Call forward busy and Call forward when unreachable will allow Simultaneous Ring feature to operate Simultaneous Ringing is invoked before Remote Office so that all secondary destinations will ring at the same time as the Remote Office location CHAPTER 32 ANDROID FAQ S AND KNOWN LIMITATIONS ACCESSING HELP To access the Help using your Android device Tap Options 2 Tap Help This will direct you to telstra com tiptresources For How to support the How to Help Desk can be contacted on 1800 648 116 from 8am to 8pm AEST If you are experiencing any problems please contact your Customer Administrator If you cannot resolve your issue or problem using the resources on this website telstra com tiptresources contact the Telstra IP Telephony Helpdesk 1800 287 289 option 2 24 hours per day LIMITATIONS CONFERENCE DISPLAY INFORMATION ANDROID When a partipant
162. number when requested You have now joined the meeting e000 Telstra 4G 9 06 am tr r gt Ls ee ERRE A e Ie 0392605011 ine amp 4 II ame 00 06 t amp All Contacts 17 Debbie No IM amp P Debbie Sekier TIPT VIRTUAL MEETING ROOM SERVICE Kaye Bignell Sid Main work number E e Sid Sritharan E o a Tom IM amp P The ice room Exhibition Exchan Training Conference u are the Meeting Host please Unk own m Z Ke therw Se ii te bole N i Unknown o ursula vmr no 7 Click on the End can Metal button at any stage to end the meeting CHAPTER 20 IPAD CLIENT SETTINGS The TIPT UC One client supports the following TIPT features These services can be turned on or off using the Settings window Settings can also be configured in CommPilot FEATURE DESCRIPTION Call settings Enables or disable TIPT UC One features lf this feature is activated the application will remember the password the Remember password next time you logon Automatic sign in Is this feature is activated the application will login automatically Language Set the language English is the supported language Troubleshooting Displays Logs and Reporting Caller ID lookup Allows you to enable or disable Caller ID lookup Help Link to the TIPT Resources website telstra com tiptresources About Current installed version Version Displays the version number Sign out Allows you to Sign out The following screens appear
163. o Call Join Room Remove from Favorites Add to Group Remove from Group View Profile Edit Profile Unsubscribe Right click on the contact in your contact list and select Unsubscribe ee Then Chat Call Call from Phone Video Call Join Room Remove from Favorites Add to Group Remove from Group View Profile Edit Profile Subscribe Remove 2 Right Click on the contact in the contact list and select Subscribe 3 The request will once again be sent to the contact and they need to accept that request in order for you to see their presence REMOVE A CONTACT FROM THE CONTACT LIST If you remove a contact that you have added as a new contact using Add Add Contact this will delete the contact If the contact has been added from the Telephony Directory or Outlook the contact will only be removed from the contacts list not deleted from the Telephony Directory or Outlook Search for the contact 2 Right click on the contact and select Remove 3 Confirm that the contact is to be removed by clicking Yes in the alert that displays PLACE A CALL FROM YOUR CONTACT LIST Select the contact by clicking on the name once selected the name will highlight green 2 Click the call icon at the bottom of the screen for the type of call you want to make Call Call from Phone or Video Call Or Right click on the contact 2 Select the type of call you want to make Call or Call from Phone I
164. o be removed by clicking Yes in the alert that displays ome Confirm Deletion Are you sure you want to remove Amy Walker from your contact list ADD A CONFERENCE CONTACT lf there are conference numbers that you dial regularly add the conference details to make dialling easy When you select to call a conference or a contact on a conference number the conference ID and PIN will also be entered by TIPT UC One The benefit of this feature is the reduced possibility of entering a lengthy conference ID incorrectly Conference details can be added as a new conference contact or as part of existing or new contacts details To add a new conference Click Add 2 Select Add Conference ASP Add Contact Add Conference Contact 3 Complete the conference details of the Add Conference Contact form 4 Ensure the IM field is completed for internal contacts For example 0386321441 uat trial com a 0A Add Conference Contact Display Name Street Address City Postal Code Country 0386321441 uat trial com ta 5 Click to save FIELD DETAILS Display Add the Conference name Name Conference Enter the Conference or VMR number Number Conference ID Enter the Conference ID associated with the Conference number Security PIN Enter the Security PIN for the conference if applicable CALL A CONFERENCE CONTACT Double click o
165. o not Disturb Or Click the TIPT UC One logo and click Call Settings 2 Select Do Not Disturb 3 Uncheck Enable to deactivate 4 Click X to close the window HIDE NUMBER By default your number is displayed to the called party When the Hide Number feature is enabled your number is hidden from the display of the called party When enabled Hide Number only works for calls to contacts external to your business Calls to colleagues at your business site will still see your TIPT number displayed User Case Taylor is part of a call centre that also makes outbound calls When making outbound calls to clients Taylor sets Hide Number so clients will call back on the call centre number and not Taylor s direct line To enable to Hide Number Click the Call Settings button on the Left Pane g 2 Select Call Settings 3 Select Hide Number amp Call Settings 2 L EM TIPT Anywhere You can hide or display your number when calling communicating with other parties or contacts Enable to hide number and disable to show number Remote Office Forward Calls Enable to hide number Do Not Disturb Hide Number Simultaneous Ring Personal 4 Check Enable to hide number amp Call Settings TIPT Anywhere You can hide or display your number when calling communicating with other parties or contacts Enable to hide number and disable to show number Remote Office Forward
166. offers e Convenience There are multiple ways to access your TIPT Services e Accessibility TIPT UC One Android Client gives you around the clock access to your TIPT services Chat and Presence IMP are available on mobile devices with a public internet connection e Productivity Save time with unrestricted access to TIPT services Features include e Fast access to contacts and directories e View calls that have been missed received or dialled from any of your TIPT devices e Add favourites so that frequently called contacts can be quickly located e Precise search function e TIPT features can be set from the client e Conference numbers including ID and passwords can be entered for easy and fast access to conferencing e Change your Presence online status to indicate whether you are Available Busy Away Offline Some Presence statuses will change automatically when you are in a Chat Session or Meeting e Chat with one person or a group of people e Allow contacts to join your My Room Chat session for group chats CHAPTER 23 INSTALLING TIPT UC ONE ANDROID CLIENT INSTALLING UC ONE CLIENT ON ANDROID MOBILES Prior to installing the UC One client ensure your Customer group administrator has configured TIPT UC One for you in CommPilot For installation on a mobile or tablet device forward these instructions to any email address accessible from the mobile device Open this email on the device that you wish to instal
167. ogin automatically Language Set the language English is the supported language Troubleshooting Displays Logs and Reporting Caller ID lookup Allows you to enable or disable Caller ID lookup Help Link to the TIPT Resources website telstra com tiptresources About Current installed version Version Displays the version number Sign out Allows you to Sign out The following screens appear when the Settings icon and Call Settings are selected 0000 Telstra 4G 2 17 pm lt Back Call Settings CALL OPTIONS Caller ID Blocking Disabled Dialing Service VoIP Call MY TELEPHONE NUMBER iPhone CALL FORWARDING No Answer Always Not Reachable Busy Do Not Disturb INCOMING CALLS Disabled Simultaneous Ring Personal Dis Disabled TIPT Disabled TIPT Anywhere Disabled Disabled Remote Office Disabled Disabled FEATURE DESCRIPTION Caller ID Blocking Dialling Service iPhone No Answer Always Not Reachable Busy Do Not Disturb Simultaeous Ring Personal Enable you to activate or deactive Caller ID Allows you to specify which dialling service you would like to use for outgoing calls Enter your iPhone Telephone Number All calls will be forwarded to the configured phone number after a certain number of rings when your TIPT desk phone is not answered Every call will be forwarded to the number configured Calls will be forwarded when your TIPT desk phone is not accessible or inactiv
168. om select More 2 Select Configure My Room 3 Add the Dial In Number and Moderator PIN and click OK 0392609000 Conference ID USING THE TIPT VIRTUAL MEETING ROOM SERVICE 8 Click and drag the meeting participants into My Room 9 Click on Video Call a 10 If you are hosting the Meeting type the Moderator PIN number when requested 11 You have now joined the meeting 28 IM amp P Debbie Show Dial in Information g TIPT VIRTUAL MEETING ROOM SERVICE ele Drag and drop contacts from the contact list to add them as participants to this chat John IM amp P has joined chat 4 48 PM the Meeting Host please Key otherwise please wait 12 Click on the Close button at any stage to end the meeting 13 Click on Yes TIPT UC One Client User Guide April 2015 PAGE 199 OF 290 Warning End Call Closing this communication window will end the call Are you sure you want to end the call and dose the window DESKTOP SHARING Desktop sharing gives you the ability to share your desktop with one or multiple people You can share your desktop from within My Room whilst you are having a one on one chat or a group communication session Share Desktop In My Room Click on the Share Desktop button 2 Click and drag the contact s into My Room My Room Owner i IM amp P Debbie Audio conference information has not been provided To enable audio functionali please enter your conference
169. on on the Left Pane As 2 Select Call Forwarding and deselect the option selected Call Forward Always Call Forward Busy Call Forward No Answer Or Click the Call Settings button on the Left Panel 2 Select Call Forwarding and Configure 3 Click on the Edit button to the right of your selection you wish to disable 4 Remove the checkbox from Enable Service and click on the Save button 5 Click X to close the window Tip You can leave the Call forwarding number previously entered in the field for when you next enable Call forwarding otherwise delete the number from the field so another number can be entered next time you enable the Call forwarding feature DO NOT DISTURB DND If you activate this service all calls to your phone will be blocked User Case Dasha will be in a meeting and does not want to receive any incoming calls By activating Do Not Disturb people within the enterprise can see that Dasha is not available Any incoming calls will immediately be sent to voicemail To enable to Do Not Disturb Click the Call Settings button l 2 Select Do Not Disturb 3 The Call Settings button will change to reflect Do Not Disturb has been switched on fe Or la Select the TIPT UC One logo te and Click Call Settings 2 Select Do Not Disturb 3 Check Enabled to activate 4 Click X to close the window To disable Do Not Disturb Click on Call Settings button on the TIPT toolbar a 2 Select D
170. ood Morning Guys Tom IM amp P 4 Select the people you wish to include in the group chat e sta 4G lt Back d Group chat You Test for training QUIWIETRITTYIUET FOrP AIS DFIG H JIK L ZXCVBNM 5 Type your message and tap Send ie Or 1 Open My Room Select the buddies Contacts you want to chat with Click and drag the buddies contacts into My Room Type your Chat message 2 gt o Tap Send END THE GROUP CHAT SESSION To leave a group chat at any stage View Participants Leave Chat Clear History 1 Tap Options and Leave Chat USING THE TIPT VIRTUAL MEETING ROOM SERVICE Tap Contacts 2 Search for your contact with the VMR Conference Number 3 Tap Call or Video Call 4 Tap Voice call or Video Call 5 You are now connected to the TIPT Virtual Meeting TIPT UC One Client User Guide April 2015 PAGE 50 OF 290 6 Click on the End can Metta button at any stage to end the meeting CHAPTER 10 IPHONE CLIENT SETTINGS The TIPT UC One client supports the following TIPT features These services can be turned on or off using the Settings window Settings can also be configured in CommPilot FEATURE DESCRIPTION Call settings Enables or disable TIPT UC One features lf this feature is activated the application will remember the password the Remember password next time you logon Automatic sign in Is this feature is activated the application will l
171. ory View Profile Edit Profile Hide Window and Always on Top The picture below is an active call window There are more call options available in the active call window than from the TIPT UC One home screen Gg John IMAP Pending A Calling 3 3 The options available are e Chat e End call e Call from Phone e Video Call e Share Desktop e DialPad e Mute Microphone e Volume HEARED e Options e Hold e Transfer e Conference with e Show my Video e Delete Chat History e View Profile Edit Profile e Edit Profile e Hide Window e Always on Top HOLD A CALL From the TIPT UC One home screen Click on the Hold icon m Gj TIPT UC One v Active 1 Ursula McCoy To take the call off hold from the TIPT UC One home screen Click on the Unold button u Gq TIPT UC One p WY Active 1 Ursula McCoy Or From the active call window to place a call on hold Click Options Hold Call TIPT UC One Client User Guide April 2015 PAGE 207 OF 290 Hold Call Transfer to gt Conference with gt Show My V ideo Delete Chat History View Profile Edit Profile Hide Window Always on Top To take the call off hold from the active call window 2 Click Options Unhold Call Unhold Call Transfer to gt Conference with gt Show My Video Delete Chat History View Profile Edit Profile Hide Window Always on Top STOP DI
172. ou would like to make Voice Call Sh Video Call Ci 7 Select to place the call via VoIP or Mobile VoIP Call Mobile I TIPT UC One Client User Guide April 2015 VoIP Call Mobile 8 Select Ble send a chat message 9 Select to join My Room 10 Select to send an SMS Message PLACE A CALL FROM CALL HISTORY Tap Call History 2 Expand the contact s information by tapping on the entry 3 Select the type of call you would like to make Voice Call or Video Call 4 Select to place the call via VoIP or Mobile VoIP Call Mobile DIAL AN AD HOC NUMBER From the Call Screen enter the number using the dial pad aut HOE dk 12 23PM 2 Select the type of call you would like to make Voice Call or Video Call a 3 Select to place the call via VoIP or Mobile Pe I VoIP Call Mobile VoIP Call Mobile RECEIVE A CALL When there is an incoming call a call pop up window will display on your screen VOICE CALL Bd Accept video Accept audio e a Decline Tap Accept audio to answer the call or Decline to decline the call Note If Decline is selected the call will follow the Call forward busy settings if this feature is disabled the caller will be disconnected VIDEO CALL Note Enable video calls needs to be activated in order to make and receive video calls This feature can be enabled through settings Tap Accept Video to answer a video call Debbie No IM
173. ove Contact groups Y Add Edit and Remove Conference groups Y Add a Contact from an Enterprise search Y Make and Receive Voice and Video calls Y Search on Contacts Y Set a Contact as a favourite Y Click to Dial from the Contact Directory Y Click to Dial from the Call Log Y Call Settings Call Forwarding Do Not Disturb Remote Office TIPT Anywhere FEATURE PC DESKTOP CLIENT Hide Number Sim Ring Personal Active Call Features Mute Hold Blind Transfer Consultative Transfer Speaker Dial pad Conference Video Call TIPT UC One Client User Guide April 2015 PAGE 230 OF 290 CHAPTER 43 DEFINITIONS TERM DEFINITION Always Forward Communication History Contacts Do not disturb Telephony Directory Forward when unanswered Forward when busy Forward when unreachable Hide number Every call will be forwarded to the number configured Communication History lists your missed received and placed calls made from any of your TIPT UC One devices The time and details of the call are also displayed Contacts displays a list of your contacts as you use TIPT UC One you will modify contacts to suit your needs These can be a combination of contacts from your directory Outlook or contacts your have added using Add Contacts Contacts are useful for e Searching all contacts including your Directory and Outlook contacts if you have it configured e Lists your own contacts these can be added from your Direc
174. p will now display on your contacts list a Ea Group Name Enter a group name To delete a Group Right click on the Group name in the contacts list 2 Click on Remove and the named Group 3 Click on Yes to delete the named Group amp Confirm Deletion Are you sure you want to remove Test Group group from your list No To add a contact to a Group Locate the contact 2 Right click on the contact and select Add to Group then select the Group Training Group 1 v Outlook 0 v Telephone Directory 0 v All Contacts 34 D J 0386321453 uatHtrial com ese how al Awan Ajmal Chat eee Pia Bignell Kaye Call from Phone D Join Room i Bond James Set as Favorite a Add to Group Outlook g si Calwell Davi Remove from Group Telephone Directory Edit Profile 2 Carpenter Pa Unsubscribe g j Da Costa Joi Remove View Profile o y Debbie Sekle eo AS SH B ax To remove a contact from a Group Locate the contact 2 Right click on the contact and select Remove from Group then select the Group they are to be removed from COMMUNICATION HISTORY Communication History lists your missed received and placed calls as well as chat sessions made from any of your TIPT UC One devices The details of the call and chat are also displayed To view your Communication History Click Communication History 7 TIPT UC One Unavailable
175. presented and provides you with the ability to have a single number identity Calls to a single number ring all preconfigured phones If required the call can then be continued on any of the other preconfigured phones TIPT Anywhere Remote Office allows you to use any other phone number e g home number or mobile as your TIPT desk phone When a call is initiated from TIPT UC One with Remote Office enabled your TIPT phone number will be displayed to the caller and not your remote office Remote Office FEATURE DESCRIPTION number Incoming calls to your business are redirected to ring on the Remote office phone number People who work away from the office or from home will benefit from this feature TIPT UC One Client User Guide April 2015 PAGE 108 OF 290 CALLER ID BLOCKING By default your number is displayed to the called party When the CLID Number feature is enabled your number is hidden from the display of the called party When enabled CLID only works for calls to contacts external to your business Calls to colleagues at your business site will still see your TIPT number displayed User Case Taylor is part of a call centre that also makes outbound calls When making outbound calls to clients Taylor sets Hide Number so clients will call back on the call centre number and not Taylor s direct line To Enable Tap the Settings icon Ee 2 Tap Call Settings 3 Tap Caller ID Blocking Caller ID Blocking
176. r you to see their presence However if the contact Is offline the presence request will be timed out In order to view the contact s presence you need to ie IM amp P Tom Chat NoIM amp P Deb Call Call from Phone _ My Sid Main wort Video Call i Join Room g AE Sritharan Sid Set as Favorite Training Confe Add to Group Unknown View Profile Edit Profile Unknown Unsubscribe Remove 1 Right click on the contact in your contact list and select Unsubscribe Then IM amp P Tom Chat Call Call from Phone Video Call Join Room Set as Favorite Add to Group View Profile Edit Profile t Remove 1 Right Click on the contact in the contact list and select Subscribe The request will once again be sent to the contact and they need to accept that request in order for you to see their presence REMOVE A CONTACT FROM THE CONTACT LIST If you remove a contact that you have added as a new contact using Add Add Contact this will remove and delete the contact If the contact has been added from the Telephony Directory or Outlook the contact will only be removed from the contacts list not deleted from the Telephony Directory or Outlook Search for the contact 2 Right click on the contact and select Remove 3 Confirm that the contact is to be removed by clicking Yes in the alert that displays Chat Call Call from Phone Video Call Confirm Deletion Join Room Are you sure yo
177. rch results will list Own Contacts and Groups Telephony Directory Enterprise Directory and Outlook if configured The search results will be grouped according to the source the results are located in If you have created Contact Groups these will also be listed v Own Contacts 2 VMR Kye wa pj Bignell eye Y Telephony Directory 0 v Outlook 0 ADD OPTION To add a Contact Conference Contact or Group use the plus icon to the right of the Search and Dial field on the TIPT UC One screen Some of these options are also available in other sections of TIPT UC One Training Group 1 Add Contact Outlook 0 Add Conference Contact t Telephone Directory 0 Add Group 7 All Contacts 34 re Fy 0386321453 uattrial com 2 3 ose a Awan Ajmal fim Bignell Kaye i z Bond James a Calwell David a Carpenter Paul 2n Da Costa Joanna o Debbie Sekler ca OARA A u m ADD A CONTACT When you add a new contact they will display on your home screen To add a new contact Ensure Contacts is selected click Add This is located to the right of the Search and Dial field of the TIPT UC One home screen Add Contact Add Conference Contact 2 Select Add Contact Add Group 3 Complete the Add Contact form If this is an internal contact ensure that the IM Address is populated If this is not populated you will be unable to Chat with your contacts amp Add Contact ae
178. rd always feature and assigns Brian s number in the phone number field All of Gloria s calls are automatically forwarded to Brian When Gloria returns from her leave she disables the Call forward always feature so she can again receive calls on her business phone Call Forward No Answer User Case 2 William is often not at his desk and misses a lot of calls that come through to his business phone To help improve his contact ability William enables Call forward no answer to his mobile phone number This way if William is at his desk he is able to answer the call on his business phone If he is not at his desk and there is a call to his business phone it will be forwarded to his mobile phone number Call Forward Unreachable User Case 3 Glen s business is in an area where there are frequent disturbances to the electricity network To prevent his business being unable to continue when these disturbances occur Glen has enabled Call forward when unreachable and entered the number as his mobile phone into the relevant field If there are any outages all of his business calls will automatically be forwarded to his mobile phone FORWARDING TYPE DESCRIPTION Every call to your TIPT desk phone will be forwarded to the number configured Call Forward Always All calls will be forwarded only when the TIPT desk phone being called is Call Forward busy busy All calls will be forwarded to the configured phone number after a certain AN SSR E
179. rding No Answer On Every call to your TIPT desk phone will be forwarded to the number configured Call Forwarding Always Off If turned on incoming calls will not ring on the UC One mobile client but will ring on the device that has been configured i e your mobile number If you turn Do Not Disturb on calls will not arrive on your Do Not Disturb Off UC One client but will go straight to Voicemail on your TIPT desk phone If you turn Remote Office On calls made to your TIPT desk Remote Office Off phone will arrive at the configured number not your UC One client Feature can be On Enabled location Off If you turn TIPT Anywhere On and you have your mobile number listed as a location and enabled both your mobile and the UC One client will ring at the same time TIPT Anywhere If you have your mobile number listed in your Simultaneous Simultaneous Ring Ofi Ring list both your mobile and the UC One client will ring at Personal the same time when a call arrives through the UC One client when turned On The following User settings are recommended for initial setup in CommPilot and or the Telstra Telephony Toolbar SETTING TELSTRA REASON FOR SETTING TELEPHONY TOOLBAR COMMPILOT Connected Line Identification On Restriction External Calling Line ID Delivery On Internal Calling Line ID Delivery On Call Waiting Off TIPT UC One Client User Guide April 2015 PAGE 239 OF 290 CHAPTER 48 TIPT UC ONE MAC
180. rence Mode Dial a Number Add to Conference Cancel 3 Once the third party answers all parties will be joined to the conference immediately If the third party does not answer or does not wish to join the conference 4 Tap End Call to return to the orginal caller TRANSFER VOICE CALL There are two types of call transfer Blind Transfer and Consult Transfer Blind Transfer transfers a call without allowing you to announce the call to the third party Consult Transfer transfers a call allowing you to speak with the third party prior to completing the transfer To complete a Blind Transfer e Transfer While on an active call tap transfer 2 Enter the number using the keypad then tap dial or select a number by searching through your Directory or History 3 Tap Transfer from the options display Transfer Mode Dial a Number Call first UERGE Cancel To complete a Consult Transfer 4 Transfer While on an active call tap transfer 2 Enter the number using the keypad then tap dial or select a number by searching through your Directory or History 3 Tap Dial icon 4 Tap Call first Telstra 4G Time Transfer Mode 1196 Dial a Number Call first Transfer 5 After announcing call tap Complete Bignell Kaye 0412699276 On hold 0412699276 Calling Calling Complete If the third party does not answer or does not wish to take the call 2 Tap En
181. ring a call you will be prompted to press a key to confirm that the call has been answered by you and not voicemail PAGE 166 OF 290 OUTGOING CALLS Tap the Options button on your mobile device 2 Tap Call Settings 3 Tap Outgoing calls Outgoing calls 4 Select from the following options Calls placed via VoIP Calls placed via call back service Calls placed via call through service Calls placed via mobile Always ask OK OPTIONS DESCRIPTION Make calls using the TIPT UC One client Calls placed via VoIP Calls placed via call back service Calls placed via call through service Calls placed via mobile Always ask 5 Tap OK TIPT UC One Client User Guide April 2015 This feature is currently unavailable This feature is currently unavailable Make calls using mobiles native dialler You will be prompted to select the call type before each call PAGE 167 OF 290 SIMULTANEOUS RING PERSONAL The Simultaneous Ring feature allows up to 10 phone numbers to be defined All numbers defined will ring at the same time as your primary business phone number This feature ensures incoming calls are not missed and can be answered from other phones Note If the remote phone has voicemail enabled and picks up the call before your business phone voicemail answers your voicemail messages will be located on your remote phone voicemail User Case Anthony is not always at his desk to ans
182. rive on the desktop client at all in this scenario To Enable Tap the Options button on your mobile device 2 Tap Call Settings 3 Tap Remote Office Remote Office 0404111253567 Enable OK Cancel 4 Enter the number you wish to use as your remote office phone If there is a leading 0 in the number being entered please do not enter the 0 For example the number 0419 XXX XXX would be entered as 419 XXX XXX 5 Tap Enable 6 Tap OK 7 Tap the Back button To Disable Tap the Options button on your mobile device Tap Call Settings Tap Remote Office 2 3 4 Tap Enable so that the tick no longer appears 5 Tap OK 6 Tap the Back button Note 1 The mobile device will retain the previous number entered for this feature this number can be deleted or changed at any time Note 2 For an incoming call if the Simultaneous Ring and Remote Office features are enabled concurrently each of the assigned Simultaneous Ring phone numbers will ring at the same time as the Remote Office location Note 3 For an incoming call if the Always Forward feature is enabled the assigned number for Always forward will ring and not the Remote Office location HIDE NUMBER By default your number is displayed to the called party When the Hide Number feature is enabled your number is hidden from the display of the called party When enabled Hide Number only works for calls to contacts external to your business Calls to coll
183. rm Call Answering a call will put ongoing call on hold Continue Note If your first call is already held the alert will not display and the call will answer immediately Note 2 Call Waiting must be activated for feature to work Note 3 Turning call waiting on will be reduced the quality of your first call if you receive a second call END A CALL To end a call Click on the green button a on the TIPT UC One home screen or in the call dialogue box NPT UC One gt Active 1 of 1 00 01 08 HE ia Note If you click on the X on the top left of the dialogue box you will receive the following notification Select OK to end the call or Cancel to continue the call e000 Warning End Call Closing this communication window will end the call Are you sure you want to end the call and close the window No ACTIVE CALL OPTIONS When you have an active call in place you can use the following call control features Some of these options are displayed on both the TIPT UC One home screen and in the in the active call window The picture below displays the TIPT UC One home screen during an active call The options available are e End call a e Mute e Hold HPT UC One gt Active 1 of 1 Unknown The picture below is an active call window There are more call options available in the active call window than from the TIPT UC One home screen The options available are e Chat
184. rticipants 2 You can now view the list of participants in My Room Cancel View Participants S John IMAP Caii Th 3 Tap Cancel when finished ADDING ADDITIONAL BUDDIES TO MY ROOM You can add addional buddies to your Chat session at any stage 0 1 Tap to add additional buddies to the Chat session Cancel Add participants Kaye Bignell Sid Main work number as John IM amp P Amy Debbie Sekler Jordan Kaye Bignell Sid Main work number Sid Sritharan Tom IM amp P 2 Select from your buddy list and tap Done 3 The additional contacts buddies will be sent a Group chat request and they need to Accept to join My Room Group chat request Amy invited you to group chat Ignore Accept END MY ROOM To leave My Room 7 Tap ee Leave Chat Clear History 2 Tap Leave Chat Are you sure you want to leave the chat Cancel OK 3 Tap OK CLEAR HISTORY To clear the Chat History 7 Tap e Leave Chat Glear Histor 2 Tap Clear Histoy y Are you sure to clear chat history Cancel 3 Tap OK USING THE TIPT VIRTUAL MEETING ROOM SERVICE Tap My Room 2 Tap Start Group Chat or Add Participants _ _ to add the My Room participants 3 The participants will receive a request to join the group chat which they will have to Accept 4 Search for the VMR Number 5 Tap onthe VMR number and tap Video Call es 6 If you are hosting the Meeting type the Moderator PIN
185. s and conditions sot out 1 Gur Customer Tes rior sean nere Se siomer lena You Agree and start the application Cancel accept Myoumbceptte N accept the agreement to install TPT UC One Tap Done Enter your Username and Password and tap Sign in y CE TIPTUC One 0386321441 uc trial com Show password Remember password CHAPTER 3 ACCESSING TIPT UC ONE IPHONE CLIENT SIGN IN To log in to TIPT UC One iPhone Client Tap the TIPT UC One app 2 Enter your Username and Password To show password remember password and sign in automatically use the switch to enable FIELDS VALUES Username 03xxxxxxxx telstra com This is your current Telstra Telephony Toolbar Generally this is your TIPT phone number username Password XXXXXXXX Your current Telstra Telephony Toolbar If you don t remember your password please contact your password Customer Group Administrator to reset your password 3 Tap Sign In e9000 Telstra 4G 10 39 am R CE TIPT UC One 0386321453 uat trial com eoccccce Sign in Show password Remember password Sign in automatically Note For ease of use select the options to remember password and to Sign in automatically These settings can be changed at any time Refer to Chapter on Client Settings TIPT UC One Client User Guide April 2015 PAGE 18 OF 290 SIGN OUT To sign out of TIPT UC One Tap Settings Contacts 2 Scroll down Contacts 3 Tap Sign out
186. s you wish to chat with and tap Done Cancel Start group chat John IM amp P Amy Debbie Sekler Qo a John IM amp P Amy Debbie Sekler Jordan Kaye Bignell Sid Main work number Sid Sritharan Tom IM amp P 4 The room will be created and your contacts will be sent a Group Chat Request They need to Group chat request Amy invited you to group chat Ignore Accept accept the request to join the group chat 5 Type your message s and Tap Send eeeec Telstra 4G John IM amp P You John IM amp P 2 John IM amp P a John IM amp P Test for training Note Chat room buddies will receive a Group chat request to join the Chat session and they Group chat request Debbie Sekler invites you in group chat Ignore Accept must tap accept to join the session ADDING ADDITIONAL BUDDIES TO THE CHAT ROOM You can add addional buddies to your Chat session at any stage 6 1 Tap to add additional buddies to the Chat session Cancel Add participants Kaye Bignell Sid Main work number a John IM amp P Amy Debbie Sekler Jordan Kaye Bignell Sid Main work number Sid Sritharan Tom IM amp P 2 Select from your buddy list and tap Done 3 The additional contacts buddies will be sent a Group chat request and they need to Accept to join My Room Group chat request Amy invited you to group chat Ignore Accept VIEW PARTICIPANTS OF THE CHAT SESSION You have the ability to
187. t the same time as the Remote Office location Note 2 For an incoming call if the Always forward feature is enabled the assigned number for Always forward will ring and not the Remote Office location To make a call when remote office is enabled a E E Use TIPT UC One to make a call The assigned Remote Office phone will ring Answer the Remote Office phone The call will be connected to your outbound contact caller When you have completed the call hang up the phone to disconnect the call FORWARD CALLS The Call Forward feature automatically forwards incoming calls from your TIPT desk phone to an alternate phone number that is configured Calls can be forwarded to a colleague or your mobile if you are away from the office Call Forward Always User Case 1 Gloria will be on leave for two weeks Gloria s manager Brian has agreed that he will take her calls while she is away On her last day of work Gloria signs in to TIPT UC One and enables the Call forward always feature and assigns Brian s number in the phone number field All of Gloria s calls are automatically forwarded to Brian When Gloria returns from her leave she disables the Call forward always feature so she can again receive calls on her business phone Call Forward No Answer User Case 2 William is often not at his desk and misses a lot of calls that come through to his business phone To help improve his contact ability William enables Call forward no
188. t Show My Video CONFERENCE CALL A Conference call is also referred to as a Group Communication call This helps distinguish it from a Conference call where you dial in using a conference number and conference ID There are two types of conference calls you can initiate in TIPT UC One e agroup communication call where you add in contacts from your directories e aconfigured group call to all members of a selected group To begin a conference call While on an active call in the active call window click Options and then Conference with then New Hold Call Transfer to gt Conference with gt New View Profile Add Contact Hide Window Always on Top 2 Enter the number or name of the new party you wish to add to the call in the Search and Dial field a00 Unknown Add people to communication 98401419 x Add 3 Click on Add 4 The call will display as a Group Communication eoa Group Communications Owner TPI UC One ial gt Active 1 of 1 Group Communic To combine two separate calls into a conference call With two calls in place with one call on hold and the other call active click on Options in the active call dialogue window select Conference with 2 Enter the number of the party you wish to add to the call in the Search and Dial field Add people to communication 98401419 x Add 00 01 56 HE qi 3 Click on Add 4 The call will display as a Group Communication
189. t call control options are to be performed by the TIPT Anywhere location device rather then your TIPT desk phone settings e900 Call Settings TIPT Anywhere This service allows users to enable their mobile phones to behave as if the phones were an extension of the telephony exchange The locations added are the mobile phone numbers for these devices Remote Office They can be activated or deactivated and the user can also notify all phones on a Click To Dial or just their primary phone Forward Calls General Alert all enabled locations for Click To Dial Do Not Disturb Locations Number Enabled Configure Hide Number 090900090 Location 090900090 Simultaneous Ring Personal Diversion Inhibitor Answer Confirmation Call Control 6 Click Save 7 Check the Enabled check box to activate the feature as per the required number s 8 Click el to close the window To disable TIPT Anywhere Click on the Call Settings button Mkiidkai idishda 2 Deselect the TIPT Anywhere number Do Not Disturb Call Forwarding gt Remote Office P J TIPT Anywhere v 098401419 Call Settings Configure To delete a TIPT Anywhere location l Click on the Call Settings button Ei Select TIPT Anywhere and Configure Click Edit for the location you want to delete Click Delete Location oo a oe You will be prompted You are about to delete a location Are you sure you want to continue Click OK 3 Click to
190. tantly by typing the reply in the lower window and Enter A Chat can easily be escalated to a voice or video call and a desktop share by selecting the relevant icon at the bottom of the chat window DELETING CHAT HISTORY To delete your chat history Inthe Chat window select Options 2 Select Delete Chat History Gg John IM amp P Available Yesterday Last Week Last Month All History 15 03 2015 Debbie IM amp P 9 57 AM Hi John more tests for training John IMAP 9 59 AM Hold Call Transfer to Conference with Show My Video Delete Chat History Last message recerved 13032015 9 59 AM Join Room View Profile Edit Profile Hide Window Always on Top MY ROOM My room gives you the ability to chat with multiple people and to meet using the TIPT VMR conference number You can drag and drop contacts into the Chat Room to join the group Chat session To start a group chat session Click on My Room amp My Room Owner gE Scobie Michael Drag and drop contacts from the contact list to add them as participants to this Show Dial in Information chat 2 From the Contacts select the people you wish to involve in the Chat session Use the Shift or Control key to select multiple people TIPT UC One EE v Active 1 My Room Owner Search and Dial Training Group 1 v Outlook 0 v Telephone Directory 0 v All Contacts 34 0386321453 uattrial com sH n a Awan A
191. the same time There will be a small delay between the calls presenting The UC One call will arrive first then the same call will arrive on the native dialler To enable Tap the Options button on your mobile device 2 Tap Call Settings 3 Tap TIPT Anywhere lt p a GO TIPT Anywhere Alert all locations Locations Phone number 098401419 4 Tap the plus icon to add a location guau re O 46 48 2 23 PM TIPT Anywhere ALERT LOCATIONS Telephone number Enable location o Ena o ble this location Enable call control Enable or disable TIPT call control Enable answer confirmation Enable or disable answer confirmation 5 Tap Telephone number to add a number If there is a leading 0 in the number being entered please do not enter the 0 For example the number 0419 XXX XXX would be entered as 419 XXX XXX 6 Tap OK Telephone number 1196 Cancel 7 Tap Description to add a description if required then tap OK 8 Tap on any of the following features to Enable FEATURE DESCRIPTION Enable location Enable call control Enable answer confirmation 9 Tap the Back button TIPT UC One Client User Guide April 2015 When enabled allows the location mobile to function as an extension of your TIPT UC One device When enabled determines that call control options are to be performed by the TIPT Aywhere location device rather then your TIPT desk phone settings When enabled upon answe
192. tion If the reverse is the case and you are on a call on your mobile and want to continue the call on your desk phone dial 11 on your TIPT desk phone to Pull the call to the desk phone Or you can select Options Pull Call from the UC One active window TIPT Anywhere and UC One The recommended settings are to have TIPT Anywhere turned off This is to prevent confusion when an incoming call is received When TIPT Anywhere is disabled calls will arrive on the UC One client In the scenario where the mobile device TIPT UC One client is installed on is the same as the number specified in the TIPT Anywhere settings the call will arrive through the UC One client it also arrives on your mobile devices native dialler Effectively there will be two calls being presented on the mobile device at the same time There will be a small delay between the calls presenting The UC One call will arrive first then the same call will arrive on the native dialler To configure TIPT Anywhere Click the Call Settings button 2 Select TIPT Anywhere and Configure Call Settings This service allows users to enable their mobile phones to behave as ifthe phones were an extension of the telephony exchange The locations added are the mobile phone numbers for these devices They can be activated or deactivated and the user can also notify all phones on a Click To Dial or just their primary phone Forward Calls General vi Alert all enabled locatio
193. to the caller and not your remote office number Incoming calls to your business are redirected to ring on the Remote Office phone number The Simultaneous Ring Personal feature allows up to 10 phone numbers to be defined All numbers defined will ring at the same time as your primary TIPT desk phone The users phone number Session Initiation Protocol SIP uniform resource identifiers URIs Telstra IP Telephony The TIPT Anywhere feature unifies how your calls are represented and provides you with the ability to have a single number identity Calls to a single number ring all preconfigured phones You can answer an incoming call on any of the configured phones If required the call can then be continued on any of the other preconfigured phones The primary phone for TIPT Telstra IP Telephony Unified Communication client Chat or Instant Messaging allows you to chat with contacts Online status allows you to view the online status of a contact whether they are Available Away Busy or Offline Some Presence statuses change automatically when you are in a Meeting chatting or on the phone Allows you to share your desktop with contacts CHAPTER 44 TIPT UC ONE MAC DESKTOP CLIENT OVERVIEW TIPT UC One is a unified communications application designed to increase business productivity by simplifying the way users communicate whether they are at their desk or on the road TIPT UC One can be deployed on mobile devices such as iPhones
194. tory Outlook or by using Add Contacts and entering the contacts details If you enable this DND you will not receive calls Calls are automatically forwarded to your voicemail if DND is enabled The Telephony Directory Enterprise Directory for your Enterprise This will display only when you search Calls will be forwarded to the configured phone number after a certain number of rings Please refer to the support web site http www telstra com tiptresources for information on how to change the number of rings before a call is forwarded in CommPilot Calls will be forwarded only when the phone being called is busy Calls will be forwarded when your TIPT desk phone is not accessible or inactive due to power loss to the site no network connectivity or no internet access is available When the Hide Number feature is enabled your number is hidden from the display of the called party When enabled Hide Number only works for calls to contacts external to your enterprise Calls to colleagues at your business site will still see your number displayed TERM DEFINITION Remote Office Simultaneous Ring Personal SIP URI TIPT TIPT Anywhere TIPT desk phone TIPT UC One Chat Presence Desktop Share Remote Office allows you to use any other phone number e g home number or mobile as your TIPT desk phone When a call is initiated from TIPT UC One with Remote Office enabled your business phone number will be displayed
195. turb Do Not Disturb Call Forwarding gt Remote Office gt TIPT Anywhere gt Call Settings Click on the Call Settings button Ej and Do Not Disturb 2 The call settings button will indicate DND is enabled TE To Disable v Do Not Disturb Call Forwarding gt Remote Office gt TIPT Anywhere gt Click on the Call Settings button and deselect Do Not Disturb San ee HIDE NUMBER By default your number is displayed to the called party When the Hide Number feature is enabled your number is hidden from the display of the called party When enabled Hide Number only works for calls to contacts external to your business Calls to colleagues at your business site will still see your TIPT number displayed User Case Taylor is part of a call centre that also makes outbound calls When making outbound calls to clients Taylor sets Hide Number so clients will call back on the call centre number and not Taylor s direct line To enable to Hide Number l Click on the Call Settings button 3 and select Call Settings 2 Select Hide Number 3 Check Enable to hide number e 0 Call Settings TIPT Anywhere You can hide or display your number when calling communicating with other parties or contacts Enable to hide number and disable to show number Remote Office Forward Calls Enable to hide number Do Not Disturb Simultaneous Ring Personal 4 Click a to close the window To disable
196. u want to remove Tom IM amp P Set as Favorite from your contact list View Profile Edit Profile Unsubscribe Remove PLACE A CALL FROM YOUR CONTACT LIST tL Double click on the contact and select When you double click on a contact you are able to select which type of call you will make it will default to Chat instant message 2 The call will connect via your Mac Desktop Or Select the contact by clicking on the name once selected the name will highlight green 2 Click the call icon at the bottom of the screen for the type of call you want to make Call Call from Phone or Video Call Or Right click on the contact 2 Select the type of call you want to make Call Call from Phone or Video Call If there are multiple numbers associated with the contact you will be able to select which number to call 90_ TIPTUC One ex Search and Dial PALE IEP John hat by IM amp P Tom Work 61386321455 B gt Extension 1455 Video Ca gt Persona 1 999 9999 999 Q Sid Main work number b F m Sritharan Sid Note Video will only display as an option if you have a camera attached to your PC EDIT A CONTACTS DETAILS Right click on the Contact 2 Select Edit Profile 3 Make the required changes V 4 Click the tick to save changes 5 Click to close the window DELETE A CONTACT Right click on the Contact 2 Select Remove 3 Confirm that the contact is t
197. uddy that you wish to chat with e000 Telstra 4G 39 a gt Q John BY John IM amp P Bad eo 02 47 pm John IM amp P You 30 Test for training Test 2 Q John IM amp P p Test 2 3 Type your message eee00 Telstra 4G 44 WE ocon toca le R John M amp P TE Q Search buddies wv Favorites 1 a John IM amp P WY Training Group 1 Jordan a All Contacts 16 a John IM amp P Frogtown Test for training 4 Tap Send Or 1 Tap Contacts 2 TIPT UC One Client User Guide April 2015 PAGE 97 OF 290 3 From the Buddies List select the buddy you wish to chat with 4 Tap Chat a Q John eo yY wW All Contacts 1 o Da John IM amp P amp O Contact Info D John imap Me Away Bears rock 9 Frogtown Phone 61386321447 Work Extension 1447 IM Address 0386321447 collaborate tipt telstra com JOIN ROOM First Name John Last Name IM amp P 5 Type your message to commence the chat Q Search buddies w Favorites 1 a John IM amp P as L W Training Group 1 7 Jordan ee y a John IM amp P Frogtown All Contacts 16 GROUP CHAT To chat with multiple buddies in the same Chat session 1 Tap Chat MY John IM amp P Ba amp oo Test for training tomorrow TIPT UC One Client User Guide April 2015 PAGE 98 OF 290 2 Tap Start Group Chat 3 Select the contact
198. ull Ci Retrieve Parked Call gt Sort Contacts gt Call Settings Preferences 38 Always on Top About Help 38 Sign Out 1 Click the Options button and select Help Ext 2Q 2 Type TIPT into the Search field and choose from the Menu Items This will direct you to telstra com tiptresources For How to support the How to Help Desk can be contacted on 1800 648 116 from 8am to 8pm AEST If you are experiencing any problems please contact your Customer Administrator If you cannot resolve your issue or problem using the resources on this website telstra com tiptresources contact the Telstra IP Telephony Helpdesk 1800 287 289 24 hours per day LIMITATIONS TIPT VIRTUAL MEETING ROOM When you dial into a meeting using your desk phone it does not automatically enter the moderator PIN So you join as a participant not the host PRESENCE USE AUTOMATIC LOCATION If UC One recognises your proxy setting it should determine your location change which will allow you to use use automatic location If not ensure you use Use Manual Location and manually type the location description amp My Location Your location is automatically determined when a location change is detected You can choose to publish the automatically determined location or manually set the location description and time zone Use automatic location Use manual location Set Location Adjust for Daylight Savings Time DST V Always
199. unds Check the box to enable a sound to play for an Incoming Call or Message VIDEO Click the Video tab to display the following options SETTING OPTIONS Video Capture Select the video capture device from the drop down list that will display all recognised installed devices Video Size Select from Small Medium Large or HD CREDENTIALS Use the credential tab to set up My Room SETTING OPTIONS Dial In Number At the VMR conference number to be used in My Room Moderator PIN Enter the PIN number that the attendees will have to use Conference ID Enter the Conference ID Security PIN Enter the Security PIN Number PROXY Click the Proxy tab to display the following options TIPT UC One Client User Guide April 2015 PAGE 284 OF 290 SETTING OPTIONS Proxy Settings Please restart the application after changing the proxy settings Select from e No Proxy e Use system Proxy settings e Use client proxy settings Web Proxy Server Port Secure Web Proxy Server Port ADD INS SETTING OPTIONS Add In Settings Select from e Allow 3 party application to access TIPT UC One e Do not ask about incoming Add in connection requests e Accept incoming requests by default e Reject incoming requests by default TIPT UC One Client User Guide April 2015 PAGE 285 OF 290 CHAPTER 53 MAC DESKTOP FAQ S AND KNOWN LIMITATIONS ACCESS HELP FOR YOUR CLIENT To access Help using your TIPT UC One Mac Desktop Client P
200. ur TIPT desk phone the call is going longer then you expected and you need to leave the office and continue the call on your mobile You can Pull the call to your preconfigured mobile phone to continue the call without interruption If the reverse is the case and you are on a call on your mobile and want to continue the call on your desk phone dial 11 on your TIPT desk phone to Pull the call to the desk phone TIPT ANYWHERE AND UC ONE The recommended settings are to have TIPT Anywhere turned off This is to prevent confusion when an incoming call is received When TIPT Anywhere is disabled calls will arrive on the UC One client In the scenario where the mobile device your TIPT UC One client is installed on is the same as the number specified in the TIPT Anywhere settings the call will arrive through the UC One client and it will also arrive on your mobile devices native dialler Effectively there will be two calls being presented on the mobile device at the same time There will be a small delay between the calls presenting The UC One call will arrive first then the same call will arrive on the native dialler To Enable Tap the Settings icon 2 Tap Call Settings 3 Tap TIPT Anywhere eee Talstra 4G 11 07 am lt Settings TIPT Anywhere Alert All Locations Add Location 4 Tap the Add Location icon lt to add a location 5 Tap Telephone to add a number If there is a leading 0 in the number being entered please
201. utton will change indicating Remote Office is disabled B Tip When a Remote Office phone number has been assigned it will be remembered the next time the Remote Office is enabled this number can be deleted or changed at any time The Remote Office number can be changed at anytime To change the number Click the Call Settings button on the Left Pane g 2 Select Remote Office and Configure Enabled to 0407875088 F 3 Select Edit 4 Change the number in the phone number field The preferred phone number format is O3xxxxxxxx Or 04XXXXXXXX 5 Click Save 6 Click X to close the window Note 1 For an incoming call if the Simultaneous Ring and Remote Office features are enabled concurrently each of the assigned Simultaneous Ring phone numbers will ring at the same time as the Remote Office location Note 2 For an incoming call if the Always forward feature is enabled the assigned number for Always forward will ring and not the Remote Office location FORWARD CALLS The Call Forward feature automatically forwards incoming calls from your TIPT desk phone to an alternate phone number that is configured Calls can be forwarded to a colleague or your mobile if you are away from the office Call Forward Always User Case 1 Gloria will be on leave for two weeks Gloria s manager Brian has agreed that he will take her calls while she is away On her last day of work Gloria signs in to TIPT UC One and enables the Call forwa
202. ve accepted the sharing request Click on the Play button to start the sharing process My Room Owner r a IM amp P Debbie Audio conference information has not been provided To enable audio functionality please enter your conference information under Preferences Click the play button to start Niran and riran contacts from the contact list to add them as participants to this sharing your desktop KE IM amp P John f 28 PM Test for training 6 You are now sharing your desktop Thank you This is from the MACH Jorn IMAP 1 18 PM OK No probs 7 You have the ability to Chat with the group as you desktop share Type in the chat window left corner of the screen 2 0 2 John IMBP Pending Yemerday Last Week Last Month All History j SO 32015 REEN Debbie MAP 1 17 PM vat e ran a sen noe A nipa meer Test for raining Could you pis respond t ne John John MAP 1 17 PM Response c Debbie MSP 1 10 PM Thank you This is from the MACH John MAP 1 18 PM OK No proba 8 Click on the Pause button at any stage to pause the sharing My Room Owner ay IM amp P Debbie Audio conference information has not been provided To enable audio functionality please enter your conference information under Preferences You are currently sharing IM amp P John Drag and drop contacts from the contact list to add them as participants to this your desktop Click the Pause x c
203. vitation 197 Email My room Invitation 198 Configure My Room 198 Using the TIPT Virtual Meeting Room Service 199 CHAPTER 42 DESKTOP SHARING 200 CHAPTER 43 USING TIPT UC ONE PC DESKTOP CLIENT FEATURES203 Place a Call 203 Place a Call Using your Contacts 203 Place a Call from Communication History 204 Dial an Ad hoc Number 204 Receive a call 204 Call Waiting 204 End a Call 205 Active Call Options 206 Hold a Call 207 Stop displaying video and continue call as a voice call 208 Hide my Video 208 Conference Call 208 Transfer a Call 209 View Profile 210 Muting your Microphone 210 Volume Control 210 Options 211 Hold Call 211 Transfer to 211 Conference With 211 Show my Video 211 Delete Chat History 211 View Profile 211 Add caller 211 Hide Window 211 Always on Top 211 Voicemail 211 CHAPTER 44 PC DESKTOP TIPT UC ONE ICON PREFERENCES AND SETTINGS 213 Pull Call 213 Retrieve Parked Call 213 sort Contacts 213 Call Settings 213 Preferences 213 CHAPTER 45 CHAPTER 46 CHAPTER 47 CHAPTER 48 CHAPTER 49 CHAPTER 50 CHAPTER 51 CHAPTER 52 Always on Top About Help Sign Out Exit TIPT Anywhere Remote Office Forward Calls Do Not Disturb DND Hide Number Simultaneous Ring Personal Preferences General Audio Video credentials Proxy Add Ins PC DESKTOP FAQ S AND KNOWN LIMITATIONS Access Help for your Client Feature Summary DEFINITIONS TIPT UC ONE MAC DESKTOP CLIENT OVERV
204. wer calls on his business phone Anthony s department prefers all calls to be answered promptly and not forwarded to message bank Anthony enables the Simultaneous Ring feature and assigns his mobile phone as one of the other numbers This way Anthony is able to answer an incoming call on either phone SIMULTANEOUS RING PERSONAL AND UC ONE The recommended settings are to have Simultaneous Ring Personal turned off This is to prevent confusion when an incoming call is received When Simultaneous Ring Personal is disabled calls will arrive on the UC One client In the scenario where the mobile device your TIPT UC One client is installed on is the same as the number specified in the Simultaneous Ring Personal settings the call will arrive through the UC One client and it will also arrive on your mobile devices native dialler Effectively there will be two calls being presented on the mobile device at the same time There will be a small delay between the calls presenting The UC One call will arrive first then the same call will arrive on the native dialler To enable Tap the Options button on your mobile device 2 Tap Call Settings 3 Tap Simultaneous Ring Personal x y ala W I Ferla ta Simultaneous Ring Personal _ Enable y Do not ring my Simultaneous Ring Numbers if l m already on a call Locations 4 Tap the plus icon to add a new location Add new entry v Answer confirmation required 1196 E
205. when the Settings icon and Call Settings are selected Settings Call Settings GALL OPTIONS Caller ID Blocking Disabled Dialing Service VoIP Call CALL FORWARDING INCOMING GALLS Not Reachable Disabled Simultaneous Ring Personal Dis Busy Disabled MiP Always Disabled TIPT Anywhere Disabled No Answer Disabled Remote Office Disabled Do Not Disturb Disabled FEATURE DESCRIPTION Caller ID Blocking Enable you to activate or deactive Caller ID Allows you to specify which dialling service you would like to use for Dialling Service outgoing calls Calls will be forwarded when your TIPT desk phone is not accessible or Not Reachable inactive due to power loss to the site no network connectivity or no internet access is available Busy Calls will be forwarded only when the phone being called is busy Always Every call will be forwarded to the number configured All calls will be forwarded to the configured phone number after a certain No Answer number of rings when your TIPT desk phone is not answered Do Not Disturb If you activate this service all calls will be blocked The Simultaneous Ring feature allows up to 10 phone numbers to be defined All numbers defined will ring at the same time as your primary business phone number This feature ensures incoming calls are not missed and can be answered from other phones Simultaeous Ring Personal The TIPT Anywhere feature unifies how your calls are re
206. y determined when a location change is detected You can choose to publish the automatically determined location or manually set the location description and time zone Use automatic location Use manual location Working off site today No Time Adjust for Daylight Savings Time DST V Always ask before publishing new location information Location to be published Working off site today ih Location Zl 4 Click on Publish Location Note Selecting use automatic location is currently not supported START A CHAT SESSION Double click on the IMP contact name in the Contact List The chat window will automatically open 2 Type your message and press Enter Or TIPT UC One IM amp P Tom ea 0 Sid Main work number g Ey Sritharan Sid 3 From your Contacts select the person or people you wish to chat with 4 Click on Chat 5 Type your message in the lower part of the Chat window fg John IMAP Pending Yesterday Last Week Last Month All History Hi John could you please respond to this chat to allow me to take a screen dump Thank youll Gg John IM amp P Offline Yesterday Last Week Last Month All History HOS 2015 Debbie IM amp P 4 44 PM Hi John could you please respond to this chatto allow me to take a screen dump Thank you John IM amp P 5 00 PM Oops sorry for the delay Last message recerved 3 03 2015 5 00 PM The recipient of the chat can respond ins
207. your TIPT desk phone is not answered NOT REACHABLE To Enable Tap the Settings icon Ee 2 Tap Call Settings 3 Tap Not Reachable Not Reachable Active Forward to 4 Tap Forward to 5 Enter the number you wish to forward calls to when your number is unreachable 6 Change the Active switch from OFF to ON 7 Tap Save To Disable Tap the Settings icon Ee 2 Tap Call Settings 3 Tap Not Reachable 4 Change the Active switch from ON to OFF 5 Tap Save Note The mobile device will retain the previous number entered for this feature this number can be deleted or changed at any time BUSY To Enable Tap the Settings icon Ee 2 Tap Call Settings 3 Tap Busy lt Active Forward to 4 Tap Forward to 5 Enter the number you wish to forward calls to 6 Change the Active switch from OFF to ON Tap Save To Disable Tap the Settings icon Ee 2 Tap Call Settings 3 Tap Busy 4 Change the Active switch from ON to OFF 5 Tap Save O 999 888 9999 Note The mobile device will retain the previous number entered for this feature This number can be deleted or changed at any time ALWAYS To Enable Tap the Settings icon Ee 2 Tap Call Settings 3 Tap Always amp Active C Forward to 0 4 1269 9276 Ring Splash 4 Change the Active switch from OFF to ON 5 Tap Forward to 6 Enter the number you wish to forward calls to

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