HGM0900G HP Global Method Document Automation User Guide
Contents
1. Pe f 106 e penne re en ne Sn rN ae eee ee 8 5 General Provisions Other EXCluSiONS c ccccseeceseesneeeeseeeeeeeeesceeeeneeeeeeeeeeeaeeesaesaaeeeeneeeeseaesaseaesnseeeenees 8 HP Global Method HP Confidential Page 2 of 8 Quote ID TS PS 08083 Valid agreement required Deployment Services for Customer Project ID No TS PS 08083 Do invent 1 Service Offerings for HP Solution Evolution Bundles This service covers basic hardware and software installation options for the HP Solution Evolution bundles This service covers installation for the following selected products 1 List specific products and options ordered 2 Scope of Services 2 1 Base Hardware Installation Service 2 1 1 Server 2 1 1 1 Deployment Activities Service planning An HP service delivery specialist will confirm with the Customer that any required prerequisites have been met and schedule the delivery of the service at a time mutually agreed upon by HP and the Customer which shall be during local HP standard business hours excluding HP holidays unless otherwise agreed by HP Any services provided outside of HP standard business hours may be subject to additional charges Service deployment Onsite server hardware integration and configuration includes the following e Integration of all server hardware components Racking of server into an HP Rack System if applicable Interconnection of server power and network cables Establish net2. Statement of Work to Customer for Solution Evolution Bundle Deployment Services from Hewlett Packard Australia Pty Ltd 31 Jan 2012 HP TS IDS Solution Architect SOW Reference Number TS PS 08083 Version V2 1 A B N 74 004 394 763 BE Deployment Services for Customer Project ID No TS PS 08083 Table of Contents 1 Service Offerings for HP Solution Evolution Bundles cccccecccsseeseeeeeseeeeeeeeeseaeenseeeeneeeeseeeseseeeeneeeeees 3 2 SCOPE Of SOrVICS naision EES dececeevecoeeeducedestucennececeeedesuueedasercnedestdeesdecetenacedudeesduatdesaieentecdenees 3 2 1 Base Hardware Installation Service cccccccccsesscecseneeeceeeaeeeeeeeaeeeceeeaeeessesaeeesseeaeeesssaeeessesaeeseseaaes 3 ER E NEE 3 E Storage esc asses vast Se aaa Bet sige eae e se BS aD ges Ss aa ed pees vad pa ne Ss eats pd sae ge sed aes en iaa 3 21 3 Networking E 4 2 1 4 Hardware Installation Services Limitations 2 ccccccccceccecesececeeceeececeeessaaeseeneeceeeeeseanseeaaeseeneecenseetaes 5 2 1 5 Hardware Installation Services Customer Hesponsibilttes 5 2 2 Installation Option Microsoft SQL Server 2008 R2 for Small Business cccceeeceeeeteeeeeeeeeeneeeee 6 2 2 1 Dlepioutent ACIU Sunsara TR S 6 22 2 Service eligibility EE 6 22 39 Service limitajn EE 7 2 2 4 Customer responsibilities 00 cesses cesneceeeeeceeeesnee cence ceueeessaesseneeccneecsaesesaaecseneecseneeseassssssesseneessnntesaes 7 3 25 10 TEE 7
3. ctuality may result in pricing modifications e Pricing is applicable for all Deployment Services work to be performed during business hours HP s standard business hours are Monday to Friday 08 30 17 00 excluding locally observed public holidays e Pricing is applicable to services stated only and excludes any hardware products or media e All work will be completed in a single site visit Additional visits to site may incur additional charges e Any modifications to the Proposal will need to be in writing and a copy signed by both parties Changes to this scope may result in additional charges incurred by the client e HP Solution Services staff appointed to this project will be given free access to the physical equipment and site to perform all work e Costs or delays caused by information and or decisions made by Customer or delays induced by the availability or performance of the Customer s Equipment and or Staff are the responsibility of Customer e If this engagement is cancelled or re scheduled within 2 business days of the agreed engagement date cancellation charges may apply if resources are unable to be re allocated HP Global Method HP Confidential Page 7 of 8 HGM0900G Version 18 08 Feb 2007 Copyright 2012 Hewlett Packard Development Company L P Solution Evolution Services 2012 docx Quote ID TS PS 08083 Valid agreement required Deployment Services for Customer LCA Project ID No TS PS 08083 tora 4 Depende
4. ions that may be required e g systems access etc e Ensure server and any racking components are compatible with destination rack e Ensure all power and data cables in place and functioning e Ensure that the site cable runs and power outlets conform to all local fire and electrical codes and to HP s recommended specifications e Have all customisation requirements such as logical volumes RAID settings and network settings host name IP address subnet gateway documented prior to arrival of the HP service specialist HP Global Method HP Confidential Page 8 of 8 HGM0900G Version 18 08 Feb 2007 Copyright 2012 Hewlett Packard Development Company L P Solution Evolution Services 2012 docx Quote ID TS PS 08083 Valid agreement required
5. ject to additional charges e Defective hardware as identified during the installation will be replaced or repaired under the original vendor warranty terms for HP supplied or HP supported products e Travel charges may apply in some geographic locations Please contact your local HP representative for detail e Activities such as but not limited to the following are excluded from this service Service deployment on hardware not covered by an HP warranty or service maintenance contract Service deployment on hardware covered by a third party maintenance contract Services that in the opinion of HP are required due to unauthorised attempts by non HP personnel to install repair maintain or modify hardware firmware or software Service required due to causes external to the HP maintained hardware or software Any services not clearly specified in this document e A Project manager is not included as part of this service Customer will have the following responsibilities for this project e Allow HP full and supervised access to all locations where the service is to be delivered e Customer is responsible for all data backup and restore operations e Customer will be responsible for all Change Management and Outage Approvals prior to any work commencing and for Risk Management e Customer will ensure an appropriately knowledgeable representative is available throughout the works to supply relevant information and assist with decis
6. mer database Upgrade from other SQL versions 2 2 4 Customer responsibilities The Customer will e Contact an HP service delivery specialist within 90 days of date of purchase to schedule the delivery of the service e Coordinate service deployment on third party maintained hardware and software if applicable with HP e Assign a designated person from the Customer s staff who on behalf of the Customer will grant all approvals provide information and otherwise be available to assist HP in facilitating the delivery of this service e Ensure that all service prerequisites as identified under Eligibility are met e Ensure that all hardware firmware and software that the HP service delivery specialist will need in order to deliver this service are available e Allow HP full and unrestricted access to all locations where the service is to be delivered e Have sufficient resources on the affected systems to run the tools required to deliver this service e Provide a suitable work area for delivery of the service including access to an outside telephone line power and any network connections required e Be responsible for all data backup and restore operations 3 Assumptions This section lists all items which have been assumed in the determination of pricing This is not an indication that HP cannot provide any items that may be listed Customer may request any item be included in this proposal Variances between these assumptions and a
7. ncies In order to deliver the Consulting Services defined in this Statement of Work HP has found that the following dependencies must be met Hardware on site Environment ready All necessary backups completed Customer end user customer contacts available Proposed date amp time confirmed by Client A dependency is a task which HP relies on to be completed or else the project will be put into risk If one or more dependencies cannot be met HP reserves the right to renegotiate the price schedule and or terms and conditions for this Statement of Work 5 General Provisions Other Exclusions The delivery of the services provided by this Statement of Work excludes the following e Provision of hardware licences and patch kits e HP reserves the right to charge on a time and materials basis for any additional work over and above this service package pricing that may result from work required to address service prerequisites or other requirements not met by the Customer e Should the Customer not within 90 days of having purchased the service contact HP to schedule its subsequent delivery HP reserves the right to re evaluate the charges for this service e The ability of HP to deliver this service is dependent upon the Customer s full and timely cooperation with HP as well as the accuracy and completeness of any information and data the Customer may provide to HP e Any services provided outside of HP standard business hours may be sub
8. on Option Microsoft SQL Server 2008 R2 for Small Business HP Installation Service for the Microsoft SQL Server Software consists of the installation of SQL Server on a standalone member server 2 2 1 Deployment Activities Service planning An HP service delivery specialist will confirm with the Customer that the prerequisites have been met and schedule the delivery of the service at a time mutually agreed upon by HP and the Customer which shall be during local HP standard business hours excluding HP holidays unless otherwise agreed by HP Any services provided outside of HP standard business hours may be subject to additional charges Service deployment The deployment activities will include the following e Install and configure SQL Server 2008 R2 in a startup environment upon agreement with the Customer on the proposed SQL environment e Run SQL Server 2008 R2 setup e Download and install any supplemental software as required to complete setup e g Nei Framework 3 5 SP1 Windows Installer 4 5 e Verify setup complete via Setup Summary log Installation verification tests IVT HP will run the appropriate installation verification test required for this service through a practical demonstration of the operation of the database server which will include e Use of the sample database and the database administration tools as appropriate to verify database integrity e Opening and viewing information from sample databases e Rebooting
9. rmation of appropriate software revision levels as needed Rack mounting of new HPN products Connection of external devices to your new HPN product based on the cabling map using your pre labeled and terminated data cables maximum number of data cables to be connected will vary by product Installation verification tests IVT HP will run the appropriate installation verification tests required for this service Customer Orientation Session Upon completion of the installation the HP service specialist will conduct an orientation session on product usage and special features and will be available to answer questions as appropriate HP Global Method HP Confidential Page 4 of 8 HGM0900G Version 18 08 Feb 2007 Copyright 2012 Hewlett Packard Development Company L P Solution Evolution Services 2012 docx Quote ID TS PS 08083 Valid agreement required Deployment Services for Customer LCA Project ID No TS PS 08083 Terni 2 1 4 Hardware Installation Services Limitations Activities such as but not limited to the following are excluded from this service 2 1 5 Application integration or integration of third party products or peripherals not included with the system Application or software configuration services Installation and or configuration of backup software Migration from any previous operating systems or previous versions of Microsoft Windows Small Business Server Service deployment on hardware and or soft
10. rwise agreed by HP Any services provided outside of HP standard business hours may be subject to additional charges Service deployment The deployment activities will include e Unpack the product perform initial inspection and set up product hardware and power connectivity e Install and connect the storage device using customer provided cables e Initialise the Storage Server NAS head using the web UI This includes setting the network address and appropriate domain variables in the Storage Server NAS operating system Deployment activities do not include e Installation and or configuration of backup software e Configuring and or running backups Installation verification tests IVT HP will run the appropriate installation verification tests required for this service 2 1 3 Networking 2 1 3 1 Deployment Activities Service planning An HP service delivery specialist will confirm with the Customer that the prerequisites have been met and schedule the delivery of the service at a time mutually agreed upon by HP and the Customer which shall be during local HP standard business hours excluding HP holidays unless otherwise agreed by HP Any services provided outside of HP standard business hours may be subject to additional charges Service Deployment Service Deployment activities will include e Collation of documentation and information required to perform installation service Unpacking and verification of the new device Confi
11. solutions installation of more than one rack and or at more than one site Any services not clearly specified in this document Hardware Installation Services Customer Responsibilities The Customer will Contact an HP service specialist within 90 days of date of purchase to schedule the delivery of the service Ensure that all service prerequisites as identified during service planning have been met prior to the delivery of this service Uncrate the equipment if applicable and place it in the immediate location where the installation service will take place Allow HP full and unrestricted access to all locations where the service is to be performed Assign a designated person from the Customer s staff who on behalf of the Customer will grant all approvals provide information e g IP addresses ensure that all hardware firmware and software that the HP service specialist will need in order to deliver this service are available and that software products are properly licensed and otherwise be available to assist HP in facilitating the delivery of this service Adhere to licensing terms and conditions regarding the use of any HP service tools used to facilitate the delivery of this service if applicable Be responsible for all data backup and restore operations Be responsible for the disposal of the packaging materials For printer network setup be responsible for programming of the IP address and network settings and verification of net
12. the system to verify database startup and services startup Customer orientation session The HP service delivery specialist will conduct an orientation session up to 20 minutes long on the product and technology including a review of the database server configuration with the Customer 2 2 2 Service eligibility To be eligible for delivery of this service the Customer must have a licensed copy of Microsoft SQL Server software HP Global Method HP Confidential Page 6 of 8 HGM0900G Version 18 08 Feb 2007 Copyright 2012 Hewlett Packard Development Company L P Solution Evolution Services 2012 docx Quote ID TS PS 08083 Valid agreement required Deployment Services for Customer LCA Project ID No TS PS 08083 Terni 2 2 3 Service limitations Excluded from this service are activities such as but not limited to the following e Service deployment on hardware not covered by an HP warranty or service maintenance contract Service deployment on hardware covered by a third party maintenance contract Planning design implementation or assessment of the Customer s overall SAN or fabric architecture Services that in the opinion of HP are required due to unauthorised attempts by non HP personnel to install repair maintain or modify hardware firmware or software Services required due to causes external to the HP maintained hardware or software Any services not clearly specified in this document Restoration of the current custo
13. ware not covered by an HP warranty or HP support agreement except as noted in the Service eligibility section Service deployment on any product covered by a third party support agreement Resolution of hardware related problems encountered during the verification testing process unless covered by an active HP warranty or an applicable HP Hardware Support agreement Planning design or assessment of the Customer s computing environment except to identify service prerequisites for the product being installed with the exception of specific activities denoted in the Deployment Activities section Reconfiguration of a factory racked and configured solution Reconfiguration of the Customer s existing IT infrastructure Services that in the opinion of HP are required due to unauthorized attempts by non HP personnel to install repair maintain or modify hardware firmware or software Site inspection activities such as a comprehensive analysis of the Customer facility s power cooling and humidity airborne contaminant and vibration levels and determination of whether the data centre s raised floor has sufficient structural capability to accommodate the weight of the library to be installed Installation of software products as part of basic hardware installation except as specifically stated in the Deployment Activities section such installation may require the purchase of additional HP Installation Services For factory racked
14. work connection up to default configuration Familiarise operators with the equipment and steps for daily care Instruct Client on how to place software and hardware support calls to HP Configure Web or LAN console functionality Operating system environment configuration includes the following e Boot up of HP supported versions of Microsoft Windows Small Business Server Essentials or Standard to default configuration for a Clean Install e Highlight next Customer steps Getting Started Tasks and hand over to Customer to complete software customisation Installation verification tests IVT HP will run the appropriate installation verification tests required for this service 2 1 2 Storage HP Services will perform the physical unpacking installation and initialisation of the storage appliance 2 1 2 1 Deployment Activities Service planning An HP service delivery specialist will confirm with the Customer that the prerequisites have been met and schedule the delivery of the service at a time mutually agreed upon by HP and the Customer which shall be HP Global Method HP Confidential Page 3 of 8 HGM0900G Version 18 08 Feb 2007 Copyright 2012 Hewlett Packard Development Company L P Solution Evolution Services 2012 docx Quote ID TS PS 08083 Valid agreement required Deployment Services for Customer LCA Project ID No TS PS 08083 Less during local HP standard business hours excluding HP holidays unless othe
15. work printing functionality Ensure that all cabling has been preinstalled pre tested and pre labeled Provide a cabling map that diagrams each pre labeled cable that is to be plugged into the device being installed HP Global Method HP Confidential Page 5 of 8 HGM0900G Version 18 08 Feb 2007 Copyright 2012 Hewlett Packard Development Company L P Solution Evolution Services 2012 docx Quote ID TS PS 08083 Valid agreement required Deployment Services for Customer LCA Project ID No TS PS 08083 O Towa e Ensure that site preparation for example power cooling rack installation and so on has been completed at the location where the hardware will be installed e Ensure that all hardware the HP service delivery specialist will need in order to perform this service is available in the location where the device will be installed e Ensure the rack or mounting surface to which the device will be attached has been prepared for device installation e Allow the HP service specialist full and unrestricted access to all locations where the service is to be delivered e Have available rack mount kits with appropriate HP approved rack mount kits or hardware e Ensure that the installation of the new HP networking device will not interfere with normal operation or plan for the downtime of the network HP will not be responsible of any network downtime e Provide a working internet connection to complete installation tasks 2 2 Installati
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