SSI 20/20-20/30 User Guide 1300 256 900
Contents
1. SMART START SW INTERLOCKS SSI 20 20 20 30 User Guide 1300 256 900 NSW Interlock Program SSI 20 20 20 30 User Guide NCIN 001 V1 5 June 2015 Contents About Smart Start Interlocks Release of participants data When travelling About our service agents Service schedule Rolling retest procedure Program violations Violation count down permanent lockout amp unlock codes Common causes of unexpected breath sample violations End of program procedure Court ordered program Service centre listing Head unit diagram amp key pad short cuts SSI 20 20 20 30 G4 Camera SSI 20 20 20 30 quick start reference Displayed messages after taking a test Head unit LCD messages Caring for your device amp corrective procedures General advice Frequently asked questions Key terms and information Equipment replacement amp Interlock fees Concession cards Customer feedback Car service logs Participant program details Web amp social media eo ON N OC A oO OO N N About Smart Start Interlocks Smart Start Interlocks specialises in the delivery of an effective and reliable alcohol Interlock device It is the world leader in alcohol interlock technology and alcohol driver program management and the most experienced and proven alcohol interlock service program to date in North America Smart Start Interlocks operate in the USA Mexico Sweden Denmark Finland Poland Russia Chile France New Zealand and Austral2. Right Flash red Blowing too hard You can not start BLOW SOFTER once your vehicle retest required Right Flash red Hum not being You can not start HUM STRONGER once detected your vehicle retest required Right Flash red Negative pressure You can not start DONT INHALE once applied your vehicle retest required Right Flash red Alcohol tetected You can not start FAIL once 2 0 020 BrAC your vehicle for 5 minutes VIOL once detected your vehicle for 5 minutes e When the display reads BLOW HARDER BLOW SOFTER HUM LOUDER DON T INHALE VIOL or FAIL you must take and pass another breath test before your vehicle will start After blowing a FAIL the unit will go into a temporary lockout of 5 minutes each time a subsequent fail is recorded e If you reach the program violation limits the unit will go into VIOLATION LOCKOUT and a 7 day countdown timer will be displayed on the LCD Please refer to page 7 for further information You are encouraged to return to your service agent or call Smart Start Head Office on 1300 256 900 if you require further training or assistance with using the alcohol Interlock device SSI 20 20 20 30 Headset LCD Messages Ware SLOW taken or not sufficient breath pressure caused by your hands covering the back vent ABORT PUMP Pump failed to pull sample and may have a fault Please contact head office ABORT LOCK Locked Abort count exceeded RESTART Engine can be
3. Vehicle OFF you must still provide a test Failure to provide a test is a violation and will put the device into early recall It is important that you provide a PASS breath sample Eliminate contaminants by drinking water If a positive test sample is recorded for a rolling retest you will be put into an immediate 7 day count down and will be required to return for an unscheduled service to reset the device Random Rolling Retest Schedule Diagram 03 Time in Minutes e The random timer starts again after every breath test passed You will be required to provide a breath sample in the first 5 to 15 minutes of the vehicle running You will be required to provide a breath sample at random times ranging from 15 minutes to 60 minutes Once the vehicle as been started if the device says BLOW you are required to provided a breath sample Missing a rolling retest request is counted as a violation Program Violation Summary NSW Providing an initial sample of 02 049BrAC Providing an initial sample of 05 BrAC and higher Missed Random retests 6 3 1 Providing a rolling retest sample of 02BrAC or higher 1 1 Circumvention rolling starting etc 1 Battery Disconnection for 20 Minutes or more Violation count down Once violation limits have been reached the interlock device will display a count down for 7 days Permanent lockout Once the count down has expired your device will permanently lock out and
4. Warning Re test A warning re test will occur if alcohol or mouth contaminants are detected but are under the violation thresh hold The device will ask for re tests every 3 minutes until the readings are back to zero nitial Violation Re test A violation re test will be required if a positive sample has been recorded The first re test will occur after a 5 minute violation count down f you provide a positive sample after your first re test count down expiresthe device will onc again lock out this time for 30 minutes Rolling Re test A rolling re test is a test that is randomly requested by the interlock device while the engine is running Please refer to the violation limits on page 7 Rolling Retest Procedure 1 Unit parameters have been set by Vic Roads and require random rolling re tests The first test will occur within the first 3 15 minutes and then randomly over every consecutive hour after initial retest 2 The device will indicate that it is time to submit a rolling retest by the screen displaying RETEST the LEDs flashing and the device beeper sounding 3 You have 10 minutes to safely provide a breath sample The road rules state that you must find a safe place and pull over 4 Drink water 5 Provide a breath sample 6 Once a pass breath sample has been provided you can continue driving Important Please note even if you have arrived at your destination and are about to switch the
5. started within the specified time BLOW unit requires a retest within the stated amount of time MISSED RETEST Retest missed APPT Appointment time is on days and hrs to see this press the hash key and then number 1 VIOL REMAIN The number of violations remaining before the unit goes into the grace period before lockout To see this press the hash key and then the number 3 V LOCK D A reminder of the hours remaining until lockout due to violations 19 20 SSI 20 20 20 30 Headset LCD Messages LCD DISPLAY DESCRIPTION VLOCK d 00 The device is in lockout due to violations You must call head office for assistance SLOCK d A reminder of the hours remaining until lockout due to missing your monthly service SLOCK 0d 00 The device is in lockout due to missing your monthly service You must call head office for assistance RECALL H Vehicle battery flat or unit diagnostic check needed Please contact head office man Youssnstantiewene Caring for your Device Device Care Do not place the interlock on the floor where you can t see or hear it or where it may be damaged Do not expose the unit to moisture or liquids You are responsible for damages due to negligence or abuse of the device Hygiene The recommended procedure for cleaning your mouth pieces is with boiling water Ensure the mouth piece is completely dry before re inserting into the device The use of cle
6. 0 Vehicle Interconnect Cable 77 00 Curly Cord 66 00 Misc when complete unit requires 132 00 replacement Total Device Replacement 1 750 00 Loss Protection Loss Protection Fee must be accepted at the time of install to qualify and paid continuously for the life of program Replacement cost is reduced to 150 00 per individual component Loss Protection Fee applies to damaged lost stolen or accidental damage of goods Stolen goods must be supported by a Police Report If a police report has not been supplied to head office within 7 days the participant will be billed the full cost of unrecovered items All pricing is inclusive of GST Interlock Fees Smart Start Participant Fees muU ere GST Full Fee Concession Installation Installation Standard Common and standard vehicles and standard vehicles 195 00 95 00 126 00 00 Installation Heavy Vehicles identified as heavy vehicles or 294 00 191 10 Vehicles amp Motor Cycles motorcycles Installation Non Fitment requiring extra components or 99 99 64 35 Standard in addition to wiring under bonnet determined upon Installation fees inspection additional to standard fee Hybrid Stop Start Additional module required for hybrid and 75 00 48 75 Vehicle start stop vehicles Device leasing and Includes scheduled maintenance amp 167 00 108 55 service advancement download of data monthly Device leasing and Includes scheduled maintenance amp
7. 1 12 NSW Service Agents Please refer to our website for latest updates to store details and trading hrs www smartstartinterlocks com au Cross Border Service Agents ACT Service Agents Tuggeranong Audiotech 1 3 209 Scollay Street Tuggeranong ACT 2900 Ph 02 6293 2993 VIC Service Agents Echuca Echuca Performance 96 Northern Hwy Echuca Vic 3564 Ph 03 5482 4707 Mildura Stealthtech Computers 97 Seventh St Mildura Vic 3500 Ph 03 5023 4141 Swan Hill Swan Hill Off Road 6 Chapman St Swan Hill Vic 3585 Ph 03 5032 2700 QLD Service Agents Currumbin Caruana Auto Electrical amp Air Conditioning 45 Currumbin Creek Rd Currumbin Qld 4223 Ph 07 5525 6168 Please refer to our website for latest updates to store details and trading hrs www smartstartinterlocks com au 13 14 Head Unit Diagram SSI 20 30 Key functions of the SSI 20 20 are the same as SSI 20 30 functions 1300 BLOW 00 1300 256 900 SMART START Aaa EI Ei de een dm y Uu ade rra n TI T Jy roth ot PIASIME ey UU ANN AeA EE pe EMRAT SES z 2 Mouthpiece Status LED s LCD Liquid Crystal Display Keypad Cord Strain Relief Air vent Head nipple Speaker Serial Number amp Barcode Curly Cord IUIS maeG5m fp Head Unit Short Cuts 1 2 3 5 9 0 Appointment time and date Display ignition and battery voltage Number of violations remaining Creates call cod
8. 284 00 184 60 service advancement download of data 2 monthly Device leasing and Includes scheduled maintenance amp 401 00 260 60 service advancement download of data 3 monthly Removal Interlock Removal of Interlock Device End of 99 00 64 35 Device program Loss Protection Plan Caps replacement of the unit to 450 00 5 00 5 00 Monthly fee Temporary Unlock Code Unlock of unit in a permanent lockout 55 00 55 00 condition Unscheduled Service A service outside the normal service period 65 00 65 00 Early Termination Fee Termination of contract if removed before 6 200 00 200 00 months Transfer Fee Removing Device from one vehicle and 200 00 200 00 re installing to another vehicle Head Unit Replacement Replacement of unit due to damage loss or 1 036 00 1 036 00 theft Relay Unit replacement Replacement of unit due to damage loss or 780 00 780 00 theft Camera Replacement Replacement of unit due to damage loss or 760 00 760 00 theft Full Replacement of all Replacement of unit due to damage loss or 2 803 00 2 803 00 components theft 27 Concession Cards If a participant presents a valid Commonwealth concession card or DVA Health Card in their name and can prove they receive the full benefit by providing a current income statement they are entitled to receive a 35 discount on the Installation monthly service and removal To be eligible participants must sign a Centrelink confirmation consen
9. 300 256 900 for a phone number of a preferred towing company in your area Frequently Asked Questions Q My battery has gone flat and my mechanic says the Smart Start Interlock is causing it Your mechanic is mistaken The Smart Start Interlock model SSI 20 20 20 30 has a low current draw of only 20mA With an average car battery with a reserve capacity of 50 Ah this can last up to 6 weeks Note Modern vehicles are installed with many extra components that can cause a drain on your vehicle battery supply Q Can other people drive my car At all times the Smart Start Interlock is in your vehicle you remain legally responsible for the correct operation of the device If you are confident that another driver other than yourself is of good character and is trained in the use of the Smart Start Interlock and you understand that you are responsible for the other driver s actions he she may drive your vehicle Q What if the Interlock shuts the car down on my way to an important Meeting The SSI 20 20 20 30 is designed to prevent the starting of a vehicle if a breath test is not passed There is only one wire interrupted for the installation of the ignition Interlock device and it serves no other purpose than to send the signal to the starter for the vehicle to start once the test is passed If the individual fails a test while driving it simply records a violation it does not shut the vehicle down Q Can an additional progr
10. W 2871 Ph 02 6852 1990 Goulburn Goulburn Battery factory and Auto Electri Cal 11 Bruce St Goulburn NSW 2580 Ph 02 4822 1990 Grafton B F Industries 60 Pound St Grafton NSW 2460 Ph 02 6643 5566 Griffith Repco Authorised Car Service 491 Banna Ave Griffith NSW 2680 Ph 02 6964 232 Please refer to our website for latest updates to store details and trading hrs www smartstartinterlocks com au NSW Service Agents Hornsby Barrie Auto Electrics 2 4 Hornsby St Hornsby NSW 2077 Ph 02 9476 6277 Menai Barden Ridge Auto Electrics 1 814 822 Old Illawarra Rd Menai NSW 2234 Ph 02 9543 3737 Merrylands M amp J Auto Electrics 173 Pitt St Merrylands NSW 2160 Ph 02 9637 3605 Minto Wallace Auto Electrical 13 31 Airds Rd Minto NSW 2566 PH 02 9820 3155 Penrith Protek Automotive Electrical 3 9 11 Abel St Penrith NSW 2750 Ph 02 4721 2523 Port Macquarie Mid Coast 4WD 25 Acacia Ave Port Macquarie NSW 2444 Ph 02 6581 5723 Randwick Randwick Auto Electrical 2 68 Frenchmans Rd Randwick NSW 2031 Ph 02 9398 7888 Tamworth Tamworth Tyres and Suspension Centre 1 360 Goonoo Goonoo Rd Tamworth NSW 2340 Ph 02 6762 0086 Wagga Wagga Barclay s Radiator Service amp Wagga Car Airconditioning 37 Pearson St Wagga Wagga NSW 2650 Ph 02 6925 4277 Please refer to our website for latest updates to store details and trading hrs www smartstartinterlocks com au 1
11. am participant permanently use the same vehicle An additional participant may utilise the same vehicle with the addition of a second interlock device and a user interface switch The user of each device is responsible for the data recorded on their respective devices Separate lease agreements and charges apply for each unit and the additional unit is charged at the Non Core rate concession rate does not apply Written consent must be provided to SSI by the original participant and a new user account and reference photo will be required 23 24 Frequently Asked Questions Q When will the device request further retests and what do I do The Interlock system will require successive retests The Interlock device will ask you randomly to give a breathe sample The unit will sound an alert and the display will read BLOW with a count down of 10 minutes The first retest will occur between 5 to 15 minutes from starting the vehicle Subsequent retests will occur between 15 to 60 minutes with a pass BAC result Never try to give a breathe sample while driving the vehicle ensure you pull the vehicle over when safe to conduct the retest Remember not to panic if the unit asks you to conduct a retest You have 5 minutes to give a breathe sample Q My car won t start and the Interlock Device reads LOCKOUT VIOLATION what do I do Your car won t start the device is in lockout due to violations You must call Smart Start Interlo
12. an unlock code will be required to re activate the device Unlock codes Unlock codes cost 55 00 per code and a limit of 2 codes per service period You have 6 hours once the code has been entered before the device lock out Once the 2 codes have been used the vehicle will then need to be towed to your service centre at your cost To obtain an unlock code you must contact Smart Start head office on 1300 256 900 You will need to be in the vehicle with the ignition turned on in preparation prior to calling Common Causes of Unexpected Breath Sample Violations SMOKING STERIA 4 IN amp CAUSES BLINDNESS OVER 12 1515 Your SSI 20 20 or 20 30 is an Alcohol Measuring Device and will detect even very small traces of alcohol The above items are examples of common products that can cause unexpected positive breath tests The pictured items are examples of products that contain alchol cigarettes can contain ethanol and will cause a positive alcohol breath test result It is recommended that you do not consume any of the above within 10 minutes before giving a test or while driving It also recommended not to eat or drink anything apart from water 10 minutes before a giving test Be aware you are required to provide random breath tests while the car is running DRINK WATER BEFORE EVERY TEST End of Program Procedure RMS will notify you when the final 6 months of your interlock period are approaching regarding the
13. aning wipes may affect your breath sample when taking a test due to alcohol products within the wipes Lock out If your device is locked out you need to contact Smart Start Interlocks for an unlock code No Unit Power If your interlock device does not turn on when the ignition is turned on then you must contact Smart Start Interlocks for support Device Freeze or No Response If the device freezes or won t start please switch off the ignition and wait 10 minutes until the head automatically shuts off when the lights switch off Once this happens please turn the ignition on and try again Should the symptom continue please call Smart Start Interlocks for support Jump Starting amp Flat Battery If the battery in your vehicle has gone flat and the vehicle needs to be jump started you must contact Smart Start Interlocks for support so notes can be added to your account If doing this after hours please leave a message on 1300 256 900 a note can then be added to your account the following morning Defective Interlocks If you believe your device is defective please contact Smart Start Interlocks Head Office so appropriate action can be taken Failure to report is a breach of your Interlock Program and may reflect on your interlock term Replacement Parts Mouth pieces curly cords strain reliefs mounting clips and adhesives are available from any service centre upon request Curly cords can only be replaced by an Authorised Service Cent
14. ce ccccccccccccccccccccccccccceccccceeaueceeeecs 33 34 Participant Program Details Date Interlock Fitted Program Length Estimated Completion Date Additional Notes Web and Social Media Please visit our website for the latest news on new service agency locations product launches and downloadable documents www smartstartinterlocks com au You can also follow us on Social media acs smartstartaus https www facebook com smartstartinterlocks Training Videos Both the Participant amp Breath Technique videos are available on our website and You Tube www smartstartinterlocks com au http www youtube com smartstartinterlocks 34 SMART START INTERLOCKS Separating Drinking From Driving
15. cks Head Office 1300 256 900 to obtain an unlock code This code will allow you to operate the vehicle for 6 hours which is enough time to drive the vehicle to one of our service centres to have an unscheduled service A maximum of 2 unlock codes can be issued per service period at a cost of 55 00 each Once 2 codes have been issued and have expired the car will need to be towed at the participants expense Q The ignition Interlock just aborts and can t start my vehicle The majority of all aborts are caused by improperly blowing into the interlock device If the problem continues the participant should call Smart Start Interlocks on 1300 256 900 for a solution Q I ve blown a positive breath sample and believe it s a false reading What do do If you have recorded a positive breath sample and you believe it s an incorrect reading it is suggested that you rinse your mouth with water while waiting for the interlock unit to end its temporary lockout period then re blow into the interlock unit If you blow a 0 000 reading you have confirmed your last test was a false positive and this will be reflected in your interlock reports We also suggest you document such events so you can provide details to your alcohol education asses sor and to the courts If you have any other questions please do not hesitate to contact your local service agent or call 1300 256 900 Key Terms an amp Information Violation Refers to non comp
16. e for a lockout code Head and relay serial numbers To enter unlock code SSI 20 20 20 30 G4 Camera As a requirement of RMS all alcohol interlock installations must have a camera installed to the vehicle The camera is designed to take a photo every time the person providing a breath sample takes a test This includes initial breath samples prior to the vehicle being started every rolling retest and in the event of a recorded violation eg Skipped rolling retest The provider of the breath sample is required to be sitting in the drivers seat in an upright position for positive identification The pictures taken provide a record of the person providing the test and then compared to the reference photo on the participants file There will also be a privacy notification sticker attached to the windscreen either above or below the camera to alert the person blowing into the device that they will have their picture taken and stored in the database Once the install has been completed and all training has been completed the installation technician will take a reference photo of you sitting in the drivers seat which is saved to your account 15 SSI 20 20 20 30 Quick Start Reference Turn ignition ON the device will light up and Smart Start Interlocks logo will appear INITIALISING will then be displayed On the screen The unit is now preparing for a test Take this time to drink some WATER to eliminate possible breath contaminan
17. ervice centers across Australia Please log onto our website and nav igate to the service center pages for a complete list of service centers and trading hours in your travelling state If you are not travelling in your vehicle and you find the device locked out upon re turn you will need to contact head office for an unlock code Please keep in mind that lease fees continue even if you are not using the vehicle and multiple lease payments may be required on your return for service About our Service Agents Smart Start Interlocks has appointed fully trained qualified and trusted automotive professionals to be our service agents to install service maintain and remove Smart Start alcohol Interlock devices Please go to our website for updated store details and new service centre location openings www smartstartinterlocks com au Service Schedule Diagram n Service due hy this date 7 Day service lockout count down begins at 5 00pm Available service starts at5 00pm Make an appointment then return to service centre for service Vehicle enters permanent lockout at 5 00pm You can not start your yehicle and will need to obtain unlock code Install Date or Scheduled Service Date After 14 days overdue for service you will be reported to the relevant authorities Breath Test Definitions Initial Test An initial test is required before the vehicle is able to start e
18. ia Smart Start Interlocks offers Innovative and reliable technology used in programs overseas Worldwide experience in alcohol interlock devices Alcohol specific Interlock devices Reliable installations servicing and reporting requirements Smart Start Interlocks proudly promotes the use of its most up to date alcohol Interlock devices the SSI 20 20 and SSI 20 30 These alcohol Interlock devices have been installed in thousands of vehicles across the globe Release of Participants Data Under the current re licencing scheme participants are required to allow Smart Start Interlocks to release their alcohol interlock data to RMS By signing the lease agreement form the participant authorises Smart Start Interlocks to release upon request reports on the use of the device or any other information or reports pertain ing to the participation in or compliance or non compliance with the requirements of the program not withstanding that such reports or information may contain data of a personal nature which would otherwise be protected by law from disclosure Participants upon request can obtain a copy of their logged data by completing the online Participant Data Request Form found on the Smart Start web site Navigate to www smartstartinterlocks com au Support page NSW Participant Data Release Form When Travelling When Travelling to another state or territory your interlock device can be serviced at any of our s
19. liant interlock breath samples or interlock activities To view the number of violations remaining press the key followed by the number 3 The counter starts at the maximum number of violations and counts down Each time a violation occurs the unit will subtract 1 from that number Page 7 outlines how many violation chances you have between each service When you have no more violations left or have caused a rolling retest sample or circumvention violation your unit will start a 7 day count down within which time you must return for a unscheduled service Temporary lockout A short lockout of 5 minutes occurs when you blow a fail on your initial breath sample The device will lockout the LED will display LOCK and not allow you to make a test under the following conditions Use this time to drink WATER and test again when the device is ready If you fail subsequent tests the Interlock device will again not allow you to start the vehicle and will lockout for 5 minutes Service Lockout A service lockout occurs when you have gone past your lockout day and the device has entered into a 7 day countdown timer The display will read SLOCK d The first represents the number of days amp the second represents the hours until the device goes into permanent lockout Once the device displays LOCKOUT SRVC S LOCK 0D 00 contact your service provider for assistance You will not be able to start your vehicle and will be required t
20. listing of agents in this booklet OR Visit our Head Office at Unit 1 11 Zakwell Circuit Coolaroo Victoria 3048 By Post Smart Start Interlocks PO Box 26 Somerton VIC 3062 Phone 1300 256 900 Fax 03 9303 7386 Email info smartstartinterlocks com au For administrative ease a complaint form can be provided by your service centre or by request from Smart Start Interlocks Head Office 29 30 Car Service Logs When you have your vehicle serviced by other professionals it is important that you inform them that you have an alcohol Interlock device installed You will need to supply them with a mouth piece and show them how to use the device Please be aware that the device will record any positive breath samples and power disconnections If the service provider is unsure about the operation of the unit have them call Smart Start Interlocks Head Office on 1300 256 900 before servicing the vehicle Have them complete the car service log form below with the appropriate receipts attached so you can provide reasons for disconnections faults and or other possible violations amp augeciil n q Q itio 3 10g Mm Company ABN ansesissssuetestt audet e auus etia irienna Reason for Service ccccccccccccceccccccccccucccccceecceuuececenes Company Name Suxsenescrssesaieesimuen ngu pauca RE EROR SUR rreo Phone Number E Company ABN anssnosvcunddoeupiriadi stia duae cuepebua
21. o get an unlock code at a cost of 55 00 so you can return to near est Smart Start service centre Violation Lockout A violation lockout occurs after exceeding the allowed lockout grace period A violation is caused by a high level breath failure missing a retest or by starting the vehicle without passing a test The LCD will display V LOCK d to indicate the number of days and hours left until the lockout occurs The first key represents the number of days the second set of keys represent the hours Once the device displays LOCKOUT VIOL V LOCK 0d 00 contact your service provider to obtain an unlock code 25 26 Interlock Fees Interlock fees are split into 2 categories Core Fees and Core fees Include all fees that are subject to concession rates which includes installation Hybrid and start stop vehicle module service and removal Refer to page 6 of this booklet for eligible Concession Cards and Concession Rates Core fees are standard fees associated with the MAIP program Non Core fees Include Non Standard Installation fee Transfer Unlock codes Unscheduled services Monthly Damage Waiver fee Early Termination fee Non core fees are fees that are a result of non complience equipment damage and optional loss protection plan Extra fees may also apply if the need of a relay or external horn are required Full Fee Equipment Replacement Head Piece 1 032 00 Logger 7800 00 Camera 7600 0
22. ompany Name a RE Phone Number xsmietixcu aioxa tos n xen ime EuEDSOUI C EnEE np LDE eset eue f em Reason for Service ccccccccccccccccccccccccccccccuseaneceeeess Company Name eessiseetastuipis beiovrece Ca cnU ctv Md FEE UNE EUEE Phone Number Strxesadiotudodani meh aud deca adt dis Company ABN 5 hunncucumdotsomteduescuddi ue mque ad nau Reason for Service ccccccccccccccccccccccceccceccccueeaueceeeecs Company Name ccm Phone Number aeasiueboassseeMtb NunE DS sd adi aate telas iP iuben Rea urea Company ABN Nc Reason for Service ccccccccccccccccccccccccccceccccceeaueceeeecs Car Service Logs Company Name rr Phone Number sencstexadtutpieieipebut RR RUN MRDUHUERSN RD UKNUM CEUEE Sene y i reemrece rE Reason for Service esses ersXeaaRparaz4k enAepawwzsdaR aptis aekwade Company Name a RE Phone Number xsmietixcu aioxa tos n xen ime EuEDSOUI C EnEE np LDE eset eue f em Reason for Service ccccccccccccccccccccccccccccccuseaneceeeess Company Name eessiseetastuipis beiovrece Ca cnU ctv Md FEE UNE EUEE Phone Number Strxesadiotudodani meh aud deca adt dis Company ABN 5 hunncucumdotsomteduescuddi ue mque ad nau Reason for Service ccccccccccccccccccccccceccceccccueeaueceeeecs Company Name ccm Phone Number aeasiueboassseeMtb NunE DS sd adi aate telas iP iuben Rea urea Company ABN Nc Reason for Servi
23. re 21 22 General Advice Anyone can drive your car however they must use the Interlock device The participant is responsible for all readings recorded by the device If you need to replace your car battery or starter keep a receipt for your battery purchase and keep the time between disconnecting the battery and reconnecting it to less than 20 minutes to avoid a power disconnection being reported Once the device begins asking for a retest be sure to take the test before the retest time elapses or you will cause a violation The Interlock device does not affect the engine s operation and cannot turn your engine off once it is running Do not use breath freshening agents just before taking a test Most of these contain alcohol Keep the unit in its mount so the display is visible With the radio playing loud or a window down you may not hear the audible tone the Interlock device will make when it is ready for a retest If you can see the display you will notice the RETEST indication An optional LED light is available for participants who are hearing impaired If your unit locks out or is not operating properly we may ask you to tow your vehicle to the nearest Smart Start location If the problem is found to be with the Interlock device we will credit your account for the amount of the tow bill You will be responsible for the tow bill if the problem is not unit related Please con tact Smart Start Interlocks Head Office 1
24. requirements for RMS to remove the I condition from your licence Smart Start Interlocks will provide RMS with reports of your compliance with the interlock program conditions over the term of the interlock period RMS decision to remove the I condition will be based on supplied data and relevant information Before you can drive without an interlock you will need to obtain a replacement licence from RMS with the I condition removed Driving on an I condition licence without an interlock device installed will incur Heavy fines or possible imprisonment or both NSW Service Agents Albion Park Rail Frankies Auto Electrics amp Custom Car Audio 69 Princess Hwy Albion Park Rail NSW 2527 Ph 02 4257 2636 Albury Bartlett Automotive 521 Nurigong St South Albury NSW 2640 Ph 02 6041 3999 Batemans Bay Orient Street Motors 33 Cranbrook Rd Batemans Bay NSW 2536 Ph 02 4472 6983 Beresfield MVM Auto Electrical 1 41 Enterprise Dr Beresfield Nsw 2322 Ph 02 4964 2289 Blackwall Woy Woy Auto Electrics 70 Memorial Ave Blackwall NSW 2256 PH 02 4341 1311 Broken Hill Deeble R J amp Co 3 Oxide St Broken Hill NSW 2880 Ph 08 8087 3052 Caringbah Abel Auto Electrical 86 Captain Cook Dr Caringbah NSW 2229 Ph 02 9540 2113 Dubbo Macca s Auto Electrical Service 72 Bourke St Dubbo NSW 2830 Ph 02 6882 4319 Forbes Forbes Auto Electrical Services 16 Camp St Forbes NS
25. s und Reason for Service cccccccccccceccccccccceccccccceeccecuuceeeues Company Name EM S ESO Phone Number uescseuiedariuU te tae Ud itaate UM UE entene Company ABN escmobu eo um ERO Reid cta des apuddic ade GER dudEE Reason for Service MN All invoices for works carried out on your vehicle must be attached for evidentiary purpose Car Service Logs Company Name rr Phone Number sencstexadtutpieieipebut RR RUN MRDUHUERSN RD UKNUM CEUEE Sene y i reemrece rE Reason for Service esses ersXeaaRparaz4k enAepawwzsdaR aptis aekwade Company Name a RE Phone Number xsmietixcu aioxa tos n xen ime EuEDSOUI C EnEE np LDE eset eue f em Reason for Service ccccccccccccccccccccccccccccccuseaneceeeess Company Name eessiseetastuipis beiovrece Ca cnU ctv Md FEE UNE EUEE Phone Number Strxesadiotudodani meh aud deca adt dis Company ABN 5 hunncucumdotsomteduescuddi ue mque ad nau Reason for Service ccccccccccccccccccccccceccceccccueeaueceeeecs Company Name ccm Phone Number aeasiueboassseeMtb NunE DS sd adi aate telas iP iuben Rea urea Company ABN Nc Reason for Service ccccccccccccccccccccccccccceccccceeaueceeeecs 31 32 Car Service Logs Company Name rr Phone Number sencstexadtutpieieipebut RR RUN MRDUHUERSN RD UKNUM CEUEE Sene y i reemrece rE Reason for Service esses ersXeaaRparaz4k enAepawwzsdaR aptis aekwade C
26. t form and comply with Smart Start Interlocks Concession Card Policy EXaIDpies of valid concession cards are below Ais wustraliam Government Health Expires 21 JAN apartment of Meman Serves Care Card oe d 201X qu c Se BARTNER NAME DEPENDENT T DEPENDENT 2 eS DEPENDENT 3 E Tis card is MOT irankferab DEPENDENT 4 lined bp er tal Government Dergae met cl Horan Servir ot ista of DEPENDENT the Deporte of Fein Posing Lornvmurnty Services and bndagengur Alain CARD START 22 RUL 201X LI p BITTER HET ETE TE nii NSW i E ec ra ba n LTE Concession CUSTOMER NAME 31 AUG LI pga Deiat ee cet te rs byt Card CUSTOMER ADDRESS 201 Signature of cardholder ENI cei 117 111 1114 x d PARTNER MAME 111 111 1114 CHILD OWE Cur p Tao CHR THREE 111 111 111 Card start Qi Jan 200 DSF Customer Feedback Smart Start Interlocks is committed to the provision of quality service to its participants and the community and has adopted Standard AS ISO 10002 2006 Customer Satisfaction Guidelines for complaints handling as a best practice policy Smart Start Interlocks welcomes feedback including complaints from our participants They allow us to correct any challenges with our service give us a chance to re establish our relationship with our participants and enable us to continually improve our customer service quality Lodging Feedback In Person Visit one of our service agents see
27. ts The LCD will then display BLOW and the right LED will be green and flashing BLOW 04 56 Take a deep breath then blow into the device a long tone will sound approx 5 seconds this tone will stop once the required sample has been made The LCD will display TEST SSI 20 20 Requires Blow Hum technique Please Call Smart Start Interlocks on 1300 256 900 for assistance or alternatively view the training videos on our website www smartstartinterlocks com au 16 SSI 20 20 20 30 Quick Start Reference If a correct test is provided and there is no alcohol present in the breath sample PASS will appear If there is alcohol present VIOL or FAIL will PASS 000 be displayed you will not be able to start the vehicle START and a count down will appear on the screen You will have 3 minutes to start the engine be fore the device will ask you to re take the test START 03 00 You can now start your vehicle Please note the unit will ask for further random tests once the vehicle has started Please Call Smart Start Interlocks on 1300 256 900 for assistance or alternatively view the training videos on our website www smartstartinterlocks com au 17 18 Displayed message after taking a test a e puso ur detected vehicle ow ee ae mue lt 0 019 BrAC vehicle Right Flash red Not blowing hard You can not start BLOW HARDER once enough long your vehicle retest enough required
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