Xlite 4 for Windows User Guide
Contents
1. Digit map rules A timeout period will take place before automatic dialing starts The T timer forces X Lite to wait after a match is made This timer should always be included in these situations Any pattern that uses the dot For example if the pattern is xxxx then adding a timer lets you type three or more digits If there is no timer then as soon as you type three digits X Lite makes the match as soon as you type three digits Any dial plan that has two patterns that are similar in elements but different in length For example if one pattern is xxx and the other pattern is xxxxxxx then adding the timer lets you continue typing past three digits in order to get a match on the second pattern In this situation the T timer should be included in the shorter pattern Transformation Keywords Keyword Description prestrip Strip the first n characters from the input before placing the call poststrip Remove n number of characters from the end of the input before placing the call pre Add the specified prefix to the input before placing the call post Attach the specified postfix to the input before placing the call replace Replaces the input with the specified string before placing the call Order of Transformations These transformations are always performed in the following order the order in which the transformations are entered in the dial plan is not significant prestrip2. Enable inactivity timers Table 9 Preferences Advanced Field Description DTMF You may need to change the DTMF configuration if you cannot interact with interactive voice response systems auto attendants voice activated menus and so on RTP This timer controls how calls are disconnected when X Lite determines that there is a problem with the call and the other party has probably disappeared assuming that you have not yourself detected the problem and hung up manually Typically the timer is enabled It is recommended that you not disable it You can change the length of the timer but do not set it to less than 30 seconds 48 A Troubleshooting Choose Help gt Troubleshooting to display the Troubleshooting window Testing Audio and Video Devices You can verify that your microphone speakers and camera are working and can set the volume to a comfortable level without having to actually place a phone call Troubleshooting s Devices 2 Network Audio Diagnostics You are currently in Headset mode 1 Select the microphone you want to use 3 Select the speakers you want to use GN 8120 USB GN 8120 USB Play 2 Speak into the microphone 4 Adjust volume to a comfortable level a SEE 2 Your microphone works 22 Your speakers work Testing the Network Connection You can verify that you are successfully connected to the network Troubleshooting af Devic
3. May not be required If it is required it will be provided by your VoIP service provider Domain Proxy Register with domain and receive calls Send outbound via Check this box if you want to register with your VoIP service provider so that you can receive incoming calls Typically this field is checked This field may be left unchecked when for example your level of service does not include the ability to receive incoming calls In that case turning this field on may cause registration to fail when you close the Account Properties window meaning that your X Lite cannot register with your VoIP service provider Choose the setting specified by your VoIP service provider Domain If your VoIP service provider requires that traffic be directed to proxies that are discovered via the domain Proxy Address If your VoIP service provider has an outbound proxy address and requires that you provide the address to X Lite For the address enter a domain name for example domain com or an IP address for example 123 456 789 012 If you are using X Lite in a test lab it is possible that neither of these settings is suitable see page 36 for a third way to direct traffic Dial Plan Information about the syntax of the numbers used by this VoIP service provider Provided by the service provider For information on determining whether you need to create a dial plan see page 52 30 X Lite 4 fo
4. HID Device If the selected headset device is a HID compliant device this field specifies that device You can click Setup in order to assign functions to the device For example you can set the green button so that it answers an incoming call Speakerphone Mode Speaker Change this field only if you want to override the devices that X Lite automatically selected Make the appropriate choice e Select the device that you want to use for audio out the sound you hear when the Speaker Phone button is pressed Make sure you select a speaker device not the headset e Select None if you do not have a speaker phone The Speaker Phone button on the dialpad is disabled Microphone Change this field only if you want to override the devices that X Lite automatically selected Make the appropriate choice e Select the device that you want to use for audio in recording your voice when the Speaker Phone button is pressed It can be any microphone it does not have to be the microphone on the device you specified as the speaker device For example it can be the microphone on your camera e Select None if you do not have a speaker phone The Speaker Phone button on the dialpad is disabled HID Device If the selected speakerphone device is a HID compliant device this field specifies that device You can click Setup in order to assign functions to the device For example you can set the green button so that it answers a
5. Add a Contact ct Y Family 1 Search field w Friends 4 D Emily Wilding f Frank Chan Away 9 Kokila Perera Detach the contact list The availability of others See page 24 The Contacts tab displays your contacts and lets you specify multiple contact methods for them including e Softphone address Home phone number business phone number mobile phone number You can identify one of these contacts as the primary contact method When you double click a contact the action associated with that method is performed typically either phone or IM Contacts are typically organized into groups X Lite includes built in groups Family Friends and Work You can add more groups as desired 19 CounterPath Corporation Managing Contacts and Groups Adding a Contact e Click Misal or right click a group and choose Add Contact to Group The Contact Profile dialog appears See the table Contact Profile y Group Friends ee Contact Display name Last name First name Softphone Field Description Contact Summary Display as If several display names are available choose the one that you want to show in the contact list Group Primary presence Click to show the list of groups Check each group this contact should belong to This field appears only the contact has more than one Softphone number or Instant Message address The p
6. Check with your VoIP service provider for the correct configuration Voicemail is offered by your VoIP service provider it is not part of X Lite Contact your service provider for information on using voicemail Number to dial for checking voicemail Optional but complete this field only if your VoIP service includes voicemail e Completing this field activates the 75 icon on the softphone When you click the 78 icon X Lite will dial this number You will be connected to your service provider s voicemail and can listen to your messages e If you leave this field empty then this icon will not work you will have to manually dial this number in order to connect to voicemail Enter the number or SIP address provided by your VoIP service provider Number for sending calls to voicemail Complete only if your VoIP service includes voicemail Optional but you must complete it if you check Send calls to voicemail if unanswered This is the number that incoming calls will be forwarded to if they are unanswered after the specified interval below If you leave this field empty then X Lite will never forward calls to your service providers voicemail However most VoIP service providers have their own mechanism for sending unanswered phone calls to voicemail So leaving this field blank does not mean that forward to voicemail does not work Enter the number provided by your VoIP service provider 31 Coun
7. X Lite 4 for Windows User Guide Table 1 Availability Indicators Indicator Meaning for your Availability Meaning for Others Availability On the phone Either e You have set your availability to this status In this case X Lite will never automatically switch you out of this status you must switch yourself e You started a phone call when your status was Available When your call finishes your status reverts to Available You can contact this person Idle You have not moved or clicked the mouse or pressed a keyboard key for the Idle period As soon as you click the mouse or keyboard your status changes to Available You can contact this person x Appear offline You have set your availability to this status The other person sees you as offline even though you are actually online The other person cannot tell the difference between this status and you really being offline The contact is either not logged on or else is not set up for availability No icon Not applicable You are not watching the other person s availability 27 CounterPath Corporation 28 5 Configuring X Lite You can configure X Lite in several ways e Configure global behavior See Configuring Preferences on page 37 e Configure the behavior on a per account basis See Configuring your Account on page 29 5 1 Configuring your Account
8. go to ABC com and the Send outbound via field on the Account tab page 29 is ignored If you check this field make sure you also set Send outbound via on Accounts gt Account to Domain Typically off This field is intended for test labs and may cause problems in a NAT environment 36 X Lite 4 for Windows User Guide 5 2 Configuring Preferences Choose Softphone gt Preferences The Preferences window appears The Preferences panels let you control the way that you work with X Lite Preferences Application Preferences Application Application Alerts amp Sounds General Preferences Devices Network Audio Codecs Video Codecs Quality of Service Media Quality Advanced Launch when Windows starts Call immediately once a phone number is selected T Set X Lite4 as your default softphone Messages amp Presence Display idle status if don t use my computer for 10 minutes In messaging pressing Enter will Send the message Use Ctrl Enter to create a line Create a new line Use Ctrl Enter to send Show timestamp on messages Default Actions You can change the default behavior for the buttons and actions below Button Call w Default action Call Action when double clicking on contact Call Reset to Default OK Cancel This panel lets you set your preferences for general GUI behavior Button Defaults You can configure green Cal
9. gt poststrip gt pre gt post gt replace B 3 How the Input Is Processed Comparing Input to the Dial Plan Patterns The input is compared to the dial plan Keep in mind that the input being compared is different depending on whether the input is dragged selected or typed e If the input is dragged or selected then the entire input is compared to each pattern e Ifyou are typing the input then the digits are compared one by one as they are entered Each time a new digit is entered the comparison starts over again 54 X Lite 4 for Windows User Guide Results of the Comparison X Lite finds a match according to the following rules Type of Match Result If User Presses Enter or Call Result if User Stops typing The input matches the pattern and the pattern does not include the T timer The input matches the pattern and the pattern includes the T timer The transformation is performed X Lite attempts the call The transformation is performed X Lite attempts the call Nothing happens even after the T timer has expired The transformation is performed X Lite attempts the call The input does not match the pattern No transformation is performed X Lite attempts the call Nothing happens even after the T timer has expired B 4 Examples Example 1 a a T xxxxxxx T match 2 pre 9 This simple example shows how to differentiate between a PSTN number and a softp
10. 120 secs and so on Timers Enable session timers A session timer is a mechanism to detect whether a call session is still active from the signaling Default session time point of view When the timer expires a refresh is sent from one party to the other The timer is then reset Turn on to enable session timer Enter a value in Default session time Turn off to disable session timer refreshes will never be sent 35 CounterPath Corporation Table 6 SIP Account Properties Advanced Field Description Session timer preference This field specifies your preference for which party should send the refresh The preference is not a guarantee that the refresh will be performed by the specified party The choices are None No preference Local refreshes Your computer sends Remote refreshes The other party sends e UAC refreshes The user agent client the party that initiated establishment of the communications sends UAS refreshes The user agent server the other party sends Hold Method Change this setting only if your VoIP service provider advises you to do so Send SIP keep alives Typically on to instruct X Lite to send SIP keep alive messages in order to maintain a pinhole through your firewall for SIP messaging Use rport Typically on Send outgoing request directly to target When checked requests with a complete URI user ABC com
11. can set up some voicemail features in X Lite See page 31 Setting up a Contact List Typically you will want to create contacts in order to easily make calls and send IMs See page 20 CounterPath Corporation 2 4 Troubleshooting X Lite 4 includes three tools for helping you troubleshoot problems e You can verify that your microphone speakers and camera are working and can set the volume to a comfortable level without having to actually place a phone call e You can verify that you are successfully connected to the network e While you are on a phone call you can test the quality of the audio Note that to perform a valid test you should be on an established call not a call attempt See page 49 2 5 Checking for X Lite Updates To check for updates to X Lite choose Help gt Check for Updates The Auto Update window appears e If anew version of the software is available you can download it from this window e If no newer version is available this window informs you that your version is up to date 3 Using X Lite 3 1 Starting X Lite If X Lite is not already running start it as you would any other program Use the Windows Start menu 920 or double click the desktop icon X Lite appears Receiving an Online Status Request If availability is enabled then at any time you may get an Online Status Request dialog For information on this request see Availability on page 24 Online Status Request
12. data it is possible to transmit in a given time span A cable DSL and ADSL connection to the network provide broadband for data transmission A dialup or ISDN connection typically provide a narrow bandwidth for data transmission An instant messaging feature that allows users to share information about their availability mood location and so on See SIP account Public Switch Telephone Network The traditional land line phone network 57 CounterPath Corporation RFC RTP Signaling SIMPLE protocol SIP SIP account softphone address SRTP TCP UDP URI URL USB device VAD VoIP WAV Request for Comment A document that describes an aspect of an internet technology An RFC may be a proposed draft or full internet standard Real time Transport Protocol A protocol for delivering the media portion of a data transmission over an IP network SRTP is another media protocol In a VoIP phone call the information in a call that deals with establishing and controlling the connection and managing the network The non signaling portion of the call is the Media Session Initiation Protocol for Instant Messaging and Presence Leveraging Extensions The instant messaging IM protocol followed by X Lite It encapsulate the rules for exchanging instant messages Session Initiation Protocol The signaling protocol followed by X Lite for handling phone calls An account that provides the user the ability to make
13. down arrow beside the availability indicator on X Lite and select the desired availability See Table 1 below X Lite 4 Joseph Santos Softphone View Contacts Available Y Available Busy Away On the phone Appear offline h e next step in the Deskphone Revolution 99 4NY COUNTERPATH When your availability changes the new availability is sent to everyone who has permission to see your availability Setting up Availability Indicators You can create custom availability indicators or edit or delete custom or built in indicators click the down arrow beside the availability indicator and choose Custom Message Table 1 Availability Indicators Indicator Meaning for your Availability Meaning for Others Availability Available Either You can contact this person e You have set your availability to this status e X Lite has determined that you are logged on but not on the phone or idle When you have this availability X Lite will automatically detect when you are idle or on the phone and change the availability to match Busy You have set your availability to this status X Lite You can contact this person will never automatically switch you out of this status you must switch yourself Away You have set your availability to this status X Lite You can contact this person Y will never automatically switch you out of this status you must switch yourself 26
14. e Kokila Perera domainA_com wants to communicate with you and see your online status on account Account 1 SIP Contact Details Display as Group Friends Click Allow to add this person to your contact list and send an online status request Allow Ignore USB Device Alert If your headset is a HID compliant device the USB Device alert may appear the first time you start X Lite You can assign functions to the headset For example you can set the green button so that it answers an incoming call If you click Yes the USB Device Button Setup window appears see page 41 If you click No you can still access this window from the Preferences gt Devices panel page 39 USB Device GN 8120 USB has buttons that can be assigned X Lite functions Do you want to assign functions to the device CounterPath Corporation 3 2 Shutting Down To shut down X Lite click Softphone gt Exit Note that clicking the Close button X on the softphone minimizes X Lite to the system tray it does not exit 3 3 The Onscreen Softphone X Lite 4 Joseph Santos Softphone View Contacts X Lite menu gt Available Y See below SSS 2 Call entry field See page 11 Dialpad Resources See page 19 Family gt Friends Work The next step in the Deskphone Revolution 29 4N9 COUNTERPATH X Lite 4 for Windows User Guide The X Lite Menu Softphone e Accounts These settings control
15. for sending and receiving These rates are typical rates for the selected configuration If you know that your computer and network can handle a faster sending speed click Custom and move the slider It is recommended that you not change the receiving speed You will know that you have set the sending speed too high if The remote video shows black areas or is slow or jerky The remote audio is garbled You will know that you have set the sending speed too low if the audio is good but the video is of poor quality grainy 42 X Lite 4 for Windows User Guide Preferences Audio Codecs Preferences Application Audio Codecs Available Codecs Enabled Codecs BroadVoice 32 FEC BroadVoice 32 DVI4 G711 aLaw Alerts amp Sounds Devices Network DVI4 Wideband G711 uLaw GSM Audio Codecs Video Codecs 5 iLBC Quality of Service A s L16 PCM Wideband Media Quality Speex Advanced j Snesy FEC Select a codec from the above lists to view properties Description Bitrate range bps Fidelity Best quality PESQ 0 0 45 Accept the first codec offered when negotiating audio codecs Reset to Default This panel shows all the codecs that are included in X Lite You can enable or disable codecs as desired With only one codec enabled all calls made will use that codec With more than one codec enabled X Lite automatically chooses the best codec based on the other party s capabilit
16. immediately Audio The callerwants to include video Click to answer without video if you want and if you have a camera you will be able to add video later 13 CounterPath Corporation 3 6 Handling an Established Call Show video panel but do not start video Show hide dialpad Audio controls X Lite 4 Joseph Santos Softphone View Contacts gt Oh the phone Y Ws Place another call current call is automatically put on Call hold See page 12 Call established 00 00 59 Kokila Perera Softphone 6045550001 t Click to send an IM to this person this button appears only if the user Start your video Even if you has an IM address did not originally place a The next step in the video call you can add video Deskphone Revolution at any time if you have a camera 14 X Lite 4 for Windows User Guide 3 7 Handling Video Calls Placing a Video Call X Lite 4 Joseph Santos Softphone View Contacts Available Y Click the down arrow and Call entry field hoose Video call Kokila Perera Softphone 6045550001 GHI 4 JKL 5 MNO 6 Pors tw 8 wxvz 9 0 Contacts History How From the Description Keying Dialpad or computer 1 Enter the number or address in the call entry field using the dialpad keyboard or the computer keyboard If entering a softphone address you can enter the entire address kpereira domainA com or just the name kper
17. the local IP public IP discovered via STUN if available and media relay IP discovered via TURN if available and use these to automatically determine the best route for media traffic during calls Discover public IP address Advertise the public IP address discovered via STUN for the contact address for signaling traffic and for the connection address for media traffic e Use media relay TURN Advertise the public IP address discovered via STUN for the contact address for signaling traffic Advertise the address of a media relay server discovered via TURN for the connection address for media traffic e None Advertise the local IP address only for both signaling and media traffic Server address Empty Discover the address of the firewall traversal server the STUN or TURN server if available using DNS SRV e Specified Use the firewall traversal server specified as either an IP address or a fully qualified hostname Range of ports used The appropriate setting depends on your computer setup on local computer Checked If your computer is behind a restrictive firewall that only allows specific port ranges to be used Enter the range of ports to use for your SIP account You must also open those ports on your firewall refer to applicable firewall documentation for information Unchecked If your computer is not behind a restrictive firewall 32 X Lite 4 for Windows User Guide SIP A
18. your video Sending your video Status of your video 3 8 Voicemail If your service includes voicemail and you have set up voicemail options page 31 then when you have voicemail messages a number appears beside the voicemail icon at the top of the phone You can click the icon to automatically connect to voicemail and listen to your messages Voicemail icon X Lite 4 Joseph Santos Softphone View Contacts Available w 16 X Lite 4 for Windows User Guide 3 9 Instant Messaging Sending an IM 1 You can send an IM to a contact who has a softphone address From the Contacts tab Right click on the contact and choose Send Instant Message The contact must have a softphone address Am achive none gall If the person you are speaking to is a contact cick on the call panel The Instant Message window appears 2 Type the message Include emoticons and formatting as desired To insert a return in the message press Ctrl Enter You can control the behavior of Enter and of Ctrl Enter see page 37 3 Click Send Kokila Perera Instant Message Kokila Perera v Click to edit the profile Message input area Receiving an IM When an IM is received the IM window pops up 17 CounterPath Corporation 18 4 Using Resources 4 1 Contacts Tab X Lite 4 Joseph Santos Softphone View Contacts Available Y 4u 8 Enter name or number Contacts History
19. Choose Softphone gt Accounts The Account Settings window appears SIP Account Properties Account The red dot indicates that these fields are required SIP Account Account Voicemail Topology Presence Transport Advanced Account name Account 1 Protocol Allow this account for Y all F IM Presence User Details User ID jsantos Domain domainA com Password Display name Joseph Santos Authorization name Domain Proxy Y Register with domain and receive calls Send outbound via Domain Proxy Address Dial plan 1 a a_T match 1 prestrip 2 Cancel 29 CounterPath Corporation Table 2 SIP Account Properties Account Field Description Account name Protocol Allow this account for Call If desired change the account name to something that is meaningful to you For example the name of the VoIP service provider Read only Always specifies SIP Leave this field checked Allow this account for IM Presence Leave this field checked User Details User ID Typically the account number for the softphone account For example kperera Provided by your VoIP service provider Domain For example domainA com Provided by your VoIP service provider Password Provided by your VoIP service provider Display name This name is displayed in the X Lite title bar Other people will see you as this name Authorization name
20. VoIP phone calls The account encapsulates the rules and functions the user can access The address used to connect to a SIP endpoint In other words the phone number used in a VoIP phone call For example sip joseph domainA com Secure Real time Transport Protocol A protocol for delivering the media portion of a data transmission over an IP network SRTP is a secure protocol which means that the media is encrypted RTP is another media protocol Transmission Control Protocol A transport protocol for delivering data over an IP network Other transport protocols are TLS and UDP User Datagram Protocol A transport protocol for delivering data over an IP network Another transport protocol is TCP Uniform Resource Identifier A name or address that identifies a location on the world wide web A softphone address is a type of URI Uniform Resource Locator A URI that both identifies a name or address and indicates how to locate it Universal Serial Bus device A device that follows a specific communications standard A headset may be a USB type of headset Voice Activity Detection A technology that detects if audio is a human voice or background noise X Lite includes a feature Preserve bandwidth on the Network panel of the Preferences window that controls whether audio is transmitted when VAD determines that no one is actually speaking Voice over Internet Protocol A variation of IP used for sending voice data over the
21. X Lite 4 for Windows User Guide CounterPath Corporation CounterPath Corporation Suite 300 One Bentall Centre 505 Burrard Street Box 95 Vancouver BC V7X 1M3 Tel 604 320 3344 sales counterpath com www counterpath com August 2011 CounterPath Corporation All rights reserved Windows and Windows Vista are registered trademarks of Microsoft Corporation in the United States and other countries This document contains information proprietary to CounterPath Corporation and shall not be used for engineering design procurement or manufacture in whole or in part without the consent of CounterPath Corporation 90 CounterPath and the 4N logo are trademarks of CounterPath Corporation The content of this publication is intended to demonstrate typical uses and capabilities of the CounterPath X Lite 4 softphone application from CounterPath Corporation Users of this material must determine for themselves whether the information contained herein applies to a particular IP based networking system CounterPath makes no warranty regarding the content of this document including but not limited to implied warranties of fitness for any particular purpose In no case will CounterPath or persons involved in the production of this documented material be liable for any incidental indirect or otherwise consequential damage or loss that may result after the use of this publication This manual corresponds to version 4 1 of X Lite 4 fo
22. ccount Properties Presence SIP Account Account Voicemail Topology Presence Transport Advanced Presence Mode Peer to peer Poll time 300 seconds Refresh interval 3600 seconds Presence allows your contacts to see your online availability and allows you to see the online availability of contacts See Availability on page 24 Table 5 SIP Account Properties Presence Field Description Mode Choose the setting specified by your VoIP service provider Disabled Presence is not supported e Peer to Peer Poll time Enter the value specified by your VoIP service provider Refresh interval Enter the value specified by your VoIP service provider 33 CounterPath Corporation SIP Account Properties Transport SIP Account Account Voicemail Topology Presence Transport Advanced Signaling transport Automatic v Contact your VoIP service provider to identify the types of transport that are supported Then choose a supported transport e Automatic X Lite sets up the transport based on the capabilities of the network and the X Lite computer Choose this option if you do not care which transport is used e TCP e UDP 34 X Lite 4 for Windows User Guide SIP Account Properties Advanced Account Voicemail Topology Presence Transport Advanced Register Settings Reregister every Iseconds Minimum time 2 sec
23. d input B 2 Dial Plan Syntax The dial plan has the following syntax pattern pattern match 1 lt transformation gt lt value gt match 2 lt transformation gt lt value gt Where e Items in are optional 52 X Lite 4 for Windows User Guide e Pattern the pattern that will be matched One or more patterns Each pattern is separated by a pipe The pipe is optional after the last pattern Each pattern is implicitly numbered starting from 1 e Match Transformation A pair that identifies the pattern number to compare with the input and the transformation to perform on the input when a match is obtained The transformation is optional meaning that if there is no transformation for a pattern then the input that matches this pattern is not transformed One or more pairs match is a literal n identifies the pattern transformation is replaced by a keyword see below value is replaced by a value Spaces are allowed only in the lt value gt items Remember that dial plans are applied after the input has been cleaned up Example a a T xxxxxxxxxx match 1 prestrip 2 match 2 pre 8 where a a T is the first pattern e XXXXXXXXXX is the second pattern e match 1 prestrip 2 is the first match transformation pair e match 2 pre 8 is the second match transformation pair Pattern Valid Content The content for a pattern follows the digi
24. de Preferences Devices Preferences Application Devices Alerts amp Sounds Zero touch device configuration Devices Also ring PC speaker Network Test Devices Audio Codecs Video Codecs Headset Mode Speakerphone Mode Other Devices Quality of Service Media Quality Speaker GN 8120 USB Advanced Microphone GN 8120 USB HID Device GN 8120 USB OK Cancel X Lite automatically detects devices at each startup and selects the most appropriate device for each purpose If you do not like this selection you can override it on this panel If you override a selection it will apply the next time you start X Lite unless the device is no longer available in which case X Lite will again select the device to use 39 CounterPath Corporation Table 7 Preferences Devices Field Description Headset Mode Speaker Microphone Change these fields only if you want to override the devices that X Lite automatically selected In both these fields select the headset you are using The headset is the device that is usually used for audio out the sound you hear and audio in recording your voice The only situation in which the headset is not used is when the Speaker Phone button on the dialpad is pressed Therefore unless you will always be using X Lite in speakerphone mode you must make a selection here Select the headset in both the Speaker device field and Microphone device field
25. e list Double click a contact Contacts tab Contacts have a double click action that either makes an audio phone call or starts an IM To configure this action see page 37 Double click a previous History tab Double click an entry An audio call is placed call Redial Redial button When the call entry field is empty click the Call button e Or click the arrow in the call entry field and select a recent call An audio call is placed 11 CounterPath Corporation How From the Description Dialing Dialpad 1 If the dialpad is not visible click the Show Hide dialpad button 2 Click the numbers on the dialpad to enter the phone number 3 Click the Call button or press Enter Placing another Call To place a new call without hanging up on the current call simply place the call in the normal way A second call panel opens below the current call The first call is automatically put on hold Switch between the different calls by clicking Resume on the desired call panel That call becomes the active call and all other calls are on hold X Lite 4 Joseph Santos Softphone View Contacts y Onthe phone 14 S R Call on hold Existing call esume 6045550101 Calling New outgoing call Kokila Perera Softphone 6045550001 Ending a Call 00 00 24 End Click the red End call button on the Call panel the call can be active or on hold The call pane
26. eed to Read this Information You do not have to read this dial plan information if the default dial plan behavior below is acceptable If you need to modify the input for example to prefix the number with 9 then you must create a dial plan The Default Dial Plan The default dial plan is n a a T match 1 prestrip 2 where n is the account prefix in other words 1 for the first account and so on X Lite supports only one SIP account so there is no point in including the 1 when you place a call However if you are used to eyeBeam you may be used to entering 1 This dial plan supports that habit the dialplan removes the 1 and then places the call on the SIP account B 1 Dial Plan Activity When you make a call X Lite takes the phone number the input and performs the following e Cleanup This step is not part of the dial plan it is always performed even when there is no dial plan Input is cleaned up by removing spaces dashes open brackets and close brackets Cleanup allows X Lite to support calls placed using contacts from a contact list including Microsoft Outlook e Matching X Lite compares the input to the patterns in the dial plan If a match is found the transformation associated with the pattern is peformed e Transformation If a match is found between the input and a pattern that pattern s transformation if any is peformed e Place Call Then the call is placed using the transforme
27. eira As you type a suggestion for completing the entry may appear Choose the suggestion or keep typing 2 Click the arrow beside the Call button and choose Video call Right click a contact or Contacts or History tab Right click an entry from the Contacts or History tab and choose Video previous call Call If the tab contains lots of entries first search or filter the list Dialing Dialpad 1 If the dialpad is not visible click the Show Hide dialpad button 2 Click the numbers on the dialpad to enter the phone number 3 Click the arrow beside the Call button and choose Video call Adding Video If you have a camera you can click Start Video to add video to an established call When you add video the other party may or may not start sending their video to you Other Party Adds Video If the other party starts their video your video window automatically opens and the video is played You can start sending your own video if desired and assuming you have a camera by clicking Start Video Pausing and Resuming Video Click Stop Video or close the video window to pause sending your video Click Start Video to resume sending your video the video window will open 15 CounterPath Corporation Show hide video window X Lite 4 Joseph Santos Softphone View Contacts On thg phone Kokila Perera Call established Kokila Perera Softphone 6045 4x5 COUNTERPATH Control
28. es Network Audio Diagnostics Network Connection Status Test Network Connection 4 You are connected to the Internet 2 You are connected to the Internet through a firewall of type Non symmetric NAT 49 CounterPath Corporation Testing Audio Quality While you are on a phone call you can test the quality of the audio Note that to perform a valid test you should be on an established call not a call attempt Troubleshooting f Devices Network Audio Diagnostics Audio Quality Click Test Audio Quality while on a call or after a call is made Test Audio Quality 2 You are successfully registered with the SIP server 2 Audio successfully sent received over the network 4 Audio quality is OK Diagnostics Only use this panel if instructed to do so by your support representative at your VoIP service provider Troubleshooting Devices Network Audio Diagnostics Still having problems Start diagnostic logging Stop Logging Send us a report and we will try to help Send Report For more support information go to To start logging X Lite activity and send a logging report to customer support 1 Click Start Logging The first Diagnostics Logging window appears 50 X Lite 4 for Windows User Guide Select the problem you are experiencing and click Start Logging On the second Diagnostics Logging screen click Finish Logging will start Perform the actio
29. g features and functions Video IM and presence using the SIMPLE protocol Managed contact list Automatic detection and configuration of audio and video devices Acoustic echo cancellation automatic gain control voice activity detection Support for the following audio codecs Broadvoice 32 Broadvoice 32 FEC DVI4 DVI4 Wideband G71laLaw G 711uLaw GSM iLBC L16 PCM Wideband Speex Speex FEC Speex Wideband Speex Wideband FEC Automatic selection of the best codec based on the other party s capability the available bandwidth and network conditions X Lite switches the codec within a call in response to changing network conditions Compliance to 3261 SIP standard STUN and ICE NAT traversal Support for DTMF RFC 2833 inband DTMF or SIP INFO messages CounterPath Corporation 2 Installation and Setup 2 1 Getting Ready Account Information After choosing a VoIP service provider you will need the following information e User name and password e Authorization Name if applicable e Domain e Firewall traversal and other network information see Configuring X Lite on page 29 System Requirements Processor Minimum Pentium 4 2 4 GHz or equivalent Optimal Intel Core 2 Duo or equivalent Video Card with DirectX 9 0c support Recommended to support HD video Intel Core 2 Duo or equivalent with minimum 3 0 GHz or a triple or quad core processor Video Card with DirectX 9 0c support Memo
30. hich video streams are compressed for transmission over networks Some codecs require less bandwidth than others but may result in lower video quality You can enable or disable codecs as desired You may decide to disable a codec even though your VoIP service provider supports it With only one codec enabled all calls made will use that particular compression format With more than one codec enabled X Lite automatically chooses the best codec based on the other party s capability the available bandwidth and network conditions You cannot change the properties of any codecs Supported Codecs Codec Royalty bearing Included in X Lite H 263 H 263 1998 45 CounterPath Corporation Preferences Quality of Service Preferences Quality of Service Application Alerts amp Sounds Signaling QoS Devices None Network Use DSCP TOS value 1 63 Audio Codecs Video Codecs Audio QoS Quality of Service Media Quality Advanced e None Use DSCP TOS value 1 63 Use service type Video QoS None Use DSCP TOS value 1 63 Use service type Reset to Default The Quality of Service panel lets you request a specific transport service for signaling traffic There are two types of services The service to use depends on what your internet service provider supports e GQoS which is available for audio and video e DSCP also known as ToS which is availab
31. hone address and how to add a 9 dialing prefix only to the PSTN number Example 2 3xxT 1xxxxxxxxxx 2 9 xxxxxxxxx x T match 2 pre 9 match 3 pre 91 match 4 prestrip 1 pre 9011 3xxT The first pattern is any three digit number beginning with 3 No transformation The assumption is that this is an internal extension The timer forces X Lite to wait after detecting a three digit number beginning with 3 in case you are actually dialing a local call starting with 3 LXXXXXXXXKX The second pattern is any eleven digit number beginning with 1 Prefix with 9 and dial as is The assumption is that this is a long distance PSTN call within North America within North America all long distance calls start with 1 2 9 XXXXXXXXX The third pattern is any ten digit number beginning with a number other than 1 The assumption is that this is a local PSTN call within a ten digit dialing zone TX T The fourth pattern is a number of any length that begins with to indicate an international PSTN call from North America Delete the prefix with 9011 011 is the number to access an international line from North America ma tch 2 pre 9 For the second pattern prefix 9 to access an outside line ma tch 3 pre 91 For the third pattern prefix 9 and 1 to access an outside line and enter the long distance code ma tch 4 prestrip 1 pre 9011 For the fourth pa
32. how X Lite interacts with your VoIP service provider See Configuring your Account on page 29 e Preferences These settings control the way that you work with X Lite See Configuring Preferences on page 37 e Exit To shut down X Lite You can also exit by pressing Ctrl Q View e Change how X Lite looks Contacts Lets you work with contacts Everything in this menu can also be performed directly in the contact list Actions Lists the actions that you can perform depending on the current state of X Lite For example if a contact is selected it lists all the actions that can be performed on that contact Help Provides access to various service related features CounterPath Corporation Showing and Hiding Parts of the Softphone Show hide resources Minimize to task bar X Lite 4 Joseph Santos Close to system tray Softphone View Contacts Open close video window Available w Show hide dial pad S a d Y S 3 Enter name or number 1 asc 4 JKL Family p Friends Work The next step in the Deskphone Revolution Resize softphone oo 4N COUNTERPATH You can still receive calls when X Lite is hidden or minimized If you exit when X Lite is minimized X Lite will start next time as minimized X Lite 4 for Windows User Guide 3 4 Placing a Call You can contact someone using e A softphone address for example kperera domainA com e A traditi
33. internet in other words used for making phone calls over the internet Or WAVE A file format standard for storing audio on PCs 58
34. l button at the top of the phone so that it makes a video call instead of an audio call 37 CounterPath Corporation Preferences Alerts amp Sounds Preferences Application Alerts amp Sounds Alerts amp Sounds Alerts Sounds Devices F Enable alert displays Network Audio Codecs For an incoming call Video Codecs When a contact comes online Quality of Service When a contact goes offline Media Quality Advanced For IMs show alert instead of automatically opening IM window Reset to Default This panel lets you control the Call Alerts box and lets you assign sounds Enable Alert displays You can control whether the Call Alert box is displayed in different situations You can also control how you are alerted to an incoming IM either with a small IM Alert box or with the IM window itself Incoming Call 1 Kokila Perera 6045550001 ars Assigning Sounds You can assign specific sounds to a variety of actions or events 1 Select the Enable sounds check box and select the check boxes for each desired event or clear the Enable sounds check box to disable all sounds 2 If enabling sounds you can change the sound for each event select the individual event The value in Sound preference will change Select the desired sound You can import sounds these will be added to the list of sounds you can choose from when assigning a sound to an event 38 X Lite 4 for Windows User Gui
35. l closes after a few seconds 12 X Lite 4 for Windows User Guide 3 5 Handling Incoming Calls X Lite must be running to answer incoming calls If X Lite is not running incoming calls may be directed to voicemail check with your VoIP service provider As soon as an incoming call is received a call panel appears showing information about the call In addition the Call Alert box appears even if X Softphone View Contacts Y Available Incoming call Kokila Perera Softphone 6045550001 t Answer gt Decline This is the alert for an audio only call Incoming Call C Kokila Perera lt 6045550001 t Answer gt Decline Lite is minimized This is the alert for a video call Incoming Call Kokila Perera 6045550001 4 Video Audio gt Decline Click to answer a video call Click to answer without video if you and start sending your video want and if you have a camera you will be able to add video later immediately Action Description Answer Click Answer If you are on another call that first call is automatically put on hold You are now talking to the new caller Or press Enter on the keyboard if X Lite is the active application Decline Click Decline There will be a busy signal The call may be directed to voicemail if you have this service Video The caller wants to include video Click to answer a video call and start sending your video
36. le for audio video and signaling In a network that has the default configuration the recommended value for audio is 46 because 46 is the standard marking for audio X Lite supports 802 1p QoS packet tagging If you set up for QoS X Lite will include the specified information in the packets that it sends to the network provider Whether the packet is delivered with the specified service depends on whether your broadband router and the network provider between you and the other party supports multiple transport services In other words whether each network provider reads the QoS information and prioritizes packet delivery based on the requested service 46 X Lite 4 for Windows User Guide Preferences Media Quality Preferences Application Media Quality Alerts amp Sounds Audio Quality Video Quality Devices Network Audio Codecs Video Codecs Reduce echos from speakers AEC Reduce background noise Y Automatic gain control T Preserve bandwidth during silent periods Quality of Service 2 Media Quality Advanced Volume Control Allow X Lite4 to control the speaker volume and the Microsoft Windows master volume control Use if you want the speaker volume to directly control overall volume Limit maximum volume of X Lite4 to the Microsoft Windows master setting Use if you play different audio devices on your computer Reset to Default Audio Quality Reduce echos Turning
37. n incoming call If the speakerphone device is the same as the headset device and you have already configured the device there is no need to click Setup again Other Device Ring On Change this field only if you want to override the devices that X Lite automatically selected The device where you want to hear the phone ringing the headset the speakerphone or none 40 X Lite 4 for Windows User Guide USB Device Button Setup You can assign functions to a USB compliant device For example you can set the green button so that it answers an incoming call USB Device Button Setup GN 8120 USB 1 Select a call action e g Answer Answer v Enter a description of the button you are mapping e g Green button 3 On the USB device click the button you are mapping e g Click the green button Call Action Device Button Remove OK Cancel 41 CounterPath Corporation Preferences Network Preferences Network Application Alerts amp Sounds Network Connection Speed Devices Dial up or ISDN Network Cable DSL or ADSL Audio Codecs Fast cable DSL or ADSL Video Codecs Local area network LAN Quality of Service Custom Media Quality Advanced Reset to Default Table 8 Preferences Network Field Description Network Connection Speed Select the type of network connection for your computer The sliders move to show the bitrate that will be used
38. ns you want to capture for example attempt to make a phone call OC E eb When done choose Help gt Troubleshooting gt Diagnostics again and click Send Report Select the report and send it 6 When the report has been sent click Stop Logging Click Done to close the Troubleshooting window Diagnostics Logging ow Describe the problem by choosing a problem type listed under one of the following categories gt Starting X Lite4 4 Phone Calls and Audio o I m not getting incoming calls can t make outgoing calls Calls get dropped Audio is lost I m experiencing one way audio Audio quality is poor This is a different problem lar a gt Messaging Online Status Diagnostics Logging gt Y amp Cantante Logging has started Try using the feature that caused the problem To send a diagnostic log report retum to the Troubleshooting Diagnostic screen and click Send Report from there The log files will be sent with the problem description Log files may contain personally identifiable information However these files will only be used to help diagnose and resolve issues 51 CounterPath Corporation B Dial Plan You can create a dial plan to modify the the call input what you type select or drag onto the call entry field to ensure that the call gets placed successfully Modifying the input is useful when using numbers from a contact which may include symbols such as the symbol Do You N
39. onal phone number if supported by your VoIP service provider You can place one more call when another call is already in progress X Lite 4 Joseph Santos Call entry field Softphone View Contacts Available w E A v s Click to place the call 6045550 p Kokila Perera Softphone 6045550001 Auto complete suggestions GHI 4 JKL 5 MNO 6 Pors 7 tw 8 wxvz 9 0 a Contacts History Place the call See the table below The outgoing call opens in its own call panel below any other existing call panels You will hear a ringing tone while X Lite attempts to make a connection How From the Description Keying Dialpad or computer 1 Enter the number or address in the call entry field using the dialpad keyboard or the computer keyboard If entering a softphone address you can enter the entire address kpereira domainA com or just the name kpereira As you type a suggestion for completing the entry may appear Choose the suggestion or keep typing 2 Click the Call button or press Enter Drag and drop contact or Contacts or History tab Drag an entry from the Contacts or History tab If the tab contains lots previous call of contacts first search or filter the list Right click a contact or previous call Contacts or History tab Right click an entry from the Contacts or History tab and choose Call If the tab contains lots of entries first search or filter th
40. onds Maximum time seconds Timers Enable session timers Hold method e Handie hold request in M ine only latest standard Handle hold request in M line and C ine old standard V Send SIP keep alives Use rport Send outgoing request directly to target Table 6 SIP Account Properties Advanced Field Description Register Settings Reregister every The time interval between X Lite s attempts to reregister in order to refresh the account registration with the VoIP service provider for this account A value of zero means not to reregister after the initial registration This value is placed in the Expires header field of the REGISTER message Minimum time If the reregistration fails X Lite will wait this amount of time then attempt to reregister If the second attempt fails X Lite will wait twice this time and try again then four times this time and so on until reregistration succeeds Maximum time This is the maximum wait time between attempts to reregister Once this maximum is reached X Lite will wait this time for all subsequent attempts For example the min time is 20 secs the maximum time is 120 secs X Lite will attempt to reregister as follows e Wait 20 secs Attempt to connect e If fail wait 40 secs Attempt to connect e If fail wait 80 secs Attempt to connect e If fail wait 120 secs the maximum e Attempt to connect e If fail wait
41. ople Your availability X Lite 4 Joseph Santos Softphone View Contacts Available Y 59 8 Enter name or number Contacts History Family 1 This person is either logged out Friends 4 or is not publishing her availability D Emily Wilding f Frank Chan Away This person has no icon 4 Kokila Perera because you are not Suzuki subscribing to her availability Mayumi Suza Work 0 Sharing Availability Watching Others Availability When you create a contact by entering details in the Contact Profile the contact is automatically set up so that you share availability As soon as the person is set up in this way in your Contacts X Lite sends them a notification request The request asks that you be able to see that person s availability If the person allows this request then the icon beside their name in your Contacts becomes color coded so you can determine their availability Allowing Other Parties to See your Availability Publishing your Availability Continuing from above when the other person allows the notification request your name is added to their contact list As soon as you are added to their list a request is sent back to you requesting that they be able to see you X Lite accepts this request automatically and the other person can now see your availability 24 X Lite 4 for Windows User Guide Receiving an Online Status Request When someone who is not one of your contacts ha
42. or data transmission The format by which audio or video streams are compressed for transmission over networks The rules that X Lite follows in order to interpret the softphone address or phone number that the user has entered and to modify the number or address as required to ensure that the call will be placed successfully Dual tone multi frequency DTMF is the system that is used in interactive voice response menu systems such as the menu system for accessing voicemail messages The DT MF system allows the user to interact with the menu by pressing keys on a dialpad or keyboard Human interface device In X Lite if the headset is HID compliant the user can configure the buttons on the device to invoke functions on X Lite such as answering an incoming call Instant Messaging A technology that lets users send text message and files for near instantaneous delivery and display on each others computers Internet Protocol A data oriented protocol used for communicating data across a network IP is the most common protocol used on the internet A unique number that devices use in order to identify and communicate with each other on a computer network using the IP standard In a VoIP phone call the audio and video portion of the information in a call Compare to Signaling Message Waiting Indicator An indicator that there is a voicemail message for the owner of an account In data transmission the wider the band the more
43. ormation To change the information for a contact right click the contact and choose Edit Profile The Contact Profile dialog appears see page 20 Moving or Deleting a Contact e To drag one or more contacts to a different group select them and drag to the title bar of the new group e To delete one or more contacts select them right click and choose Delete The contacts are removed from this group If a contact belongs to several groups it is removed from all groups Adding Deleting or Renaming Groups Select any group right click and choose the appropriate menu item Using Contacts Phone or IM the person e Double click the contact to start a phone call or IM to the person depending on how double clicking is configured in the contact s profile e Drag the contact to the call entry field to start a phone call Phone the person Right click and choose Call then click the desired number Send an IM Right click and choose Send Instant Message See page 17 You can watch the contact s See Table 1 on page 26 for the meaning of the availability icons availability if the contact has a softphone address See Availability on page 24 for information on obtaining availability information 21 CounterPath Corporation Contact Flyout Left click on a contact to show the Contact flyout This flyout shows all the contact methods set up for the contact You can click a contact method to perform its action g
44. r Windows Revision 2 Contents ss in o A nn A 1 T st ll tion and Sessa dani ari 3 Getting Ready AAPP PI TESES ENE EEEE EEEE TES ESEESE 3 salins A AA 4 Configuring A a 4 Troubleshooting ir 6 Checking tor X Lite Udri 6 Using ALU iaa 7 Staring A ea n aeisi i e sii esai eo eiii 7 Shutin e EER 8 The COSTS O AO siera AAA 8 Placing AC Al PAN OU N A A veut end 11 Handling Incoming Calls ii A id 13 Handlings n Established Calla sca niedstuecsieustanat aadtanndes 14 Handling Video Calls ii ds 15 Voicemail sses enr 55 E On A AE E 16 OST Mes taa 17 Usina Resources en eaea a E a E O 19 Contacts Tari Ad 19 History Tab ii ais 23 A dette sates Ane bata ee ai ia hele edad cecal hee anae iia 24 Buin X Lite A PP o A A 29 LON erie Your ACC OUI ti 29 Configurine Preferences sern einsi TEA picada 37 A Troubleshooting ui ai 49 B Dial Pl E EE E EGEE E EEE E E 52 C Location of Files sesis5 sisi cals iipccleaacehecccinisacanideecbdeaacheeadetinccday ceietecaucaacoouuncesdiigctluameleanleeeenaes 56 DGS AP o o eae cece eee taas E 57 CounterPath Corporation 4 Introduction Standard Telephone Features The CounterPath X Lite 4 for Windows softphone has all standard telephone features including Call display and Message Waiting Indicator MWI Speakerphone and Mute Redial Hold Call history list of received missed and dialed calls Enhanced Features and Functions X Lite for Windows also supports the followin
45. r Windows User Guide SIP Account Properties Voicemail SIP Account Account Voicemail Topology Presence Transport Advanced V Check for voicemail Number to dial for checking voicemail Number for sending calls to voicemail Send calls to voicemail if unanswered for These settings let you set up to interact with your VoIP service provider s voicemail service They also let you configure X Lite to forward calls in several situations independent of your VoIP service provider s voicemail service Your service provider may provide the ability to set up for voicemail outside of X Lite for example by phoning a softphone address and following the voice prompts or by accessing a website Check with your service provider to determine if another setup mechanism is available If so check what the settings are in that setup and make sure you enter compatible information in X Lite Table 3 SIP Account Properties Voicemail Field Description Check for voicemail Set the checkbox in one of these ways Check the box if X Lite must subscribe to be notified when there is a voicemail for you In other words to configure for subcribe for message waiting e Clear the checkbox if the service provider s voicemail server sends notifications without X Lite subscribing In other words to configure for implicit subscription e Clear the checkbox if the service provider does not support voicemail
46. rimary presence is used as follows The presence icon on the contact list shows the online status for this address The single click and double click actions for instant messaging use this address You can still send IMs to this person at their other addresses but you must right click and choose from the context menu Primary phone number If the contact has more than one number select the primary number This number will be used with single click calling and double click calling Other Sections Display name required This name will show in the contact list First name Last name Contact Methods Optional Enter as many contact methods as you want Use Softphone for someone who has a phone number that can also be used for presence and IM you will be able to IM this person and view their presence Otherwise use Work Home or another applicable method X Lite will not show a presence icon for this type of phone number 20 X Lite 4 for Windows User Guide Adding a Contact using an Existing Address You can add a contact by capturing existing information On the History tab select an entry that is not a contact Right click and choose Add as Contact The Contact Profile dialog appears Complete the dialog as desired and press OK If the contact method is Softphone an online status request is sent to this person See Sharing Availability on page 24 Changing Contact Inf
47. ry Minimum 1 GB RAM Optimal 2 GB RAM Hard Disk Space 50 MB Operating System Microsoft Windows XP Service Pack 3 Microsoft Windows Vista Service Pack 1 32 bits and 64 bits arch Microsoft Windows 7 Service Pack 1 Additional Microsoft Windows Installer 3 1 Microsoft NET 3 5 SP1 Microsoft VC 9 0 Runtime Service Pack 1 Note that the installer will take care of installing those if you do not have them Connection Sound Card Minimum IP network connection broadband LAN wireless Recommended to support HD video A 2 0 Mbps connection Note that Bria requires a continual internet connection Full duplex 16 bit or use USB headset Web browser Microsoft Internet Explorer 6 0 or later Microsoft Internet Explorer 6 0 or later CounterPath Corporation Multimedia Device Requirements X Lite requires both speakers and a microphone to make calls Any of the following configurations are acceptable e External speakers and microphone e Built in speakers and microphone e Dual jack multimedia headset e USB multimedia headset e USB phone Video Cameras Calls made with X Lite will work without a video camera but a video camera is necessary to allow other parties to see your image X Lite will work with most USB video cameras 2 2 Installing X Lite Run the X Lite installer and follow the prompts in the install wizard If you want to configure X Lite immediately then at
48. s you as a contact on their end you receive an Online Status Request The request appears to you as an Online Status Request You must respond to the request e Allow the request and create a new contact using this address This option is selected for you if you do not currently have a contact with this SIP address e Allow the request and update the contact to allow the person to see your presence This option is selected for you if you already have a contact with this SIP address but you were not previously sharing presence with this person Online Status Request fx Kokila Perera domain com wants to communicate with you and see your online status on account Account 1 SIP Contact Details Display as Group Friends Click Allow to add this person to your contact list and send an online status request Allow Ignore Button Result Allow The other person will be e Able to see your availability e Added to your contacts Because you allow the request you will no longer be bothered by requests from this person In addition this same request will automatically be sent from your X Lite to the other person so that you can see their availability Ignore The other person will not be able to see your availability The Online Status Request may appear again in this session or a future session 25 CounterPath Corporation Setting your Availability Changing your Availability Click the
49. t Kokila Perera Click a contact method Edit Profile Call History 22 X Lite 4 for Windows User Guide 4 2 History Tab Incoming call that was answered Incoming missed cal Outgoing call either attempted or established X Lite 4 Joseph Santos Softphone View Contacts Y Available Y J 3 Enter name or number LA PN Contacts History Call Emily Wilding Kokila Perera Frank Chan Frank Chan Kokila Perera Managing the Lists of Calls You can right click on an entry in a list to e Delete the call e Delete all entries in this list e Edit the profile if the entry is a contact e Add as contact The Add a Contact dialog appears For more information on this dialog see Adding a Contact using an Existing Address on page 21 Phoning from History You can right click on an entry to place a call to this person using the contact method that was used for this call You can also double click to place an audio call Filter list Detach the history list Today Missed Today Received Today Dialed Today 2 28 PM Today 2 27 PM 23 CounterPath Corporation 4 3 Availability Availability refers to the ability to see whether a person is available or not online on the phone busy and so on You can publish your availability to contacts who have softphone address and you can set up X Lite to view the availability of other contacts Availability of other pe
50. t map rules of RFC 2705 supplemented by the rules for regular expressions Where there is an overlap between the digit map and regular expression rules the digit map rules apply For this reason there are some special cases included in the table below The following table describes the most common elements All regular expression elements are supported Element Origin Description Regular Pipe character used to separate patterns expression rules 0123456789 Literals Literal digits used as is atoz Literals Literal characters used as is Special cases The literal x character is represented by x The literal t character is represented by t x Digit map rules Wildcard for any single digit 0 to 9 a Regular Wildcard for any single alphanumeric character expression rules digit digit Regular A digit within the specified range expression rules character Regular A character within the specified range character expression rules digitl digit2 Regular One of the characters in the collection digit3 expression rules 53 CounterPath Corporation Element Origin Description Digit map rules Repeat the last element 0 or more times For example xxxx means repeat the last x 0 or more times which means this pattern matches three or more digits not four or more digits Use of this element results in a pattern with minimum requirements
51. terPath Corporation Table 3 SIP Account Properties Voicemail Field Description Send calls to voicemail if unanswered Complete only if your VoIP service includes voicemail To send to voicemail after the specified number of seconds Your service provider may also provide a similar feature that is set up outside of X Lite If so make sure you do not enter competing information in X Lite and in the service provider s user interface For example if you turn off this field make sure the same feature at your service provider is also turned off Otherwise all your calls will continue to be forwarded SIP Account Properties Topology SIP Account Account Voicemail Topology Presence Transport Advanced Firewall Traversal Firewall traversal method Auto detect firewall traversal method using ICE recommended Discover public IP address STUN Use media relay TURN None use local IP address Server address To use domain server leave Server Address blank User name Password Range of ports used on local computer Table 4 SIP Account Properties Topology Field Description Firewall traversal Leave the default Auto detect Or if you have problems making phone calls contact your VoIP service mode provider for information on their firewall traversal solution Auto detect using ICE Automatically determine the contact address for signaling traffic Advertise
52. the final step of the wizard select Launch X Lite 2 3 Configuring X Lite If X Lite is not already running start it as you would any other program Use the Windows Start menu 20 or double click the desktop icon X Lite appears GN X Lite 4 for Windows User Guide Setting up the Account After obtaining SIP account information from your VoIP service provider you can set up your X Lite account 1 From the X Lite menu choose Softphone gt Accounts The Account Settings window appears SIP Account Account Voicemail Topology Presence Transport Advanced Account name Account 1 Protocol Allow this account for F Cail Y IM Presence User Details User ID jsantos Domain domainA com Password Display name Joseph Santos Authonzation name Domain Proxy Register with domain and receive calls Send outbound via Domain Proxy Address Dial plan A 2 Inthe Account tab complete the User Details area with the information obtained from your VoIP service provider 3 Complete the remaining tabs as specified by your service provider or to suit your setup Settings that you may need to change immediately include e Account tab Domain Proxy area e Topology tab if your computer is on a network and or behind a firewall For more information see Configuring X Lite on page 29 Setting up for Voicemail Your VoIP service provider may offer voicemail If it does then you
53. this feature on improves sound quality This feature is typically on Reduce background noise Automatically attempts to remove background noise Typically on for the speakerphone Automatic gain control This feature is typically on Preserve bandwidth When this feature is on X Lite stops sending audio when you are not talking When this feature is off X Lite always sends audio which uses more bandwidth but may result in better call quality Typically off However if you are using a slow dial up or ISDN connection you may want to turn it on Volume Control Choose the setting that suits your setup Video Quality Enable this option Check or uncheck to flip the video image Resolution Leave at standard or change the size as follows e Set it to high if you have a good camera and a computer with a fast CPU You will know that you have set the size too large if Your computer slows down the video is using too much CPU The video shows black areas or is slow or jerky e Typically set it to low only in special situations for example when using wi fi in a hotel You will know that you have set the size too small if the video is fuzzy 47 CounterPath Corporation Preferences Advanced Preferences Application Alerts amp Sounds Devices Network Audio Codecs Video Codecs Quality of Service Media Quality Advanced Reset to Default Advanced DTMF Send via DTMF 2833 F Also send In band Send in band RTP
54. ttern remove the and prefix 9011 to access an outside line and enter the international code 55 CounterPath Corporation C Location of Files C Documents and Settings lt user name gt Local Settings Application Data CounterPath Corporation X Lite C Users lt user name gt AppData Local CounterPath Corporation X Lite 56 X Lite 4 for Windows User Guide D Glossary AEC AGC AVI Broadband Codec Dial plan DTMF HID IM IP IP address Media MWI Narrowband Presence Proxy PSTN Acoustic echo cancellation Processing of the audio or video signal to reduce the echo effect that can arise with a speakerphone or that can arise if the sound from the speakerphone or headphone leaks into the microphone Automatic gain control Processing of the audio or video signal to adjust the microphone volume level so that the other party does not hear the distortion that might be caused by too high a microphone input or too low volume due to too low input level Audio Video Interleave A multimedia container format AVI files contain both audio and video data in a standard container that allows simultaneous playback Broad or wide bandwidth In data transmission the wider the band the more data it is possible to transmit in a given time span A cable DSL and ADSL connection to the network provide broadband for data transmission A dialup or ISDN connection typically provide a narrow bandwidth f
55. y the available bandwidth and network conditions You cannot change the properties of any codecs About Codecs Audio codecs describe the format by which audio streams are compressed for transmission over networks Codecs can be categorized as either narrowband or wideband e Narrowband codecs work with low bandwidth such as a dialup internet connection These codecs have a sampling rate of 8 kHz e Wideband codecs work with high bandwidths and result in better audio quality However they do not work with PSTN These codecs have a sampling rate of 16 kHz 43 CounterPath Corporation Supported Codecs Codec Narrowband Wideband Broadvoice 32 Broadvoice 32 FEC DVI4 DVI4 Wideband G 71laLaw G 71luLaw GSM iLBC L16 PCM Wideband Speex Speex FEC aS SSS As Speex Wideband Speex Wideband FEC place a PSTN land line call Generally at least one of these codecs must be enabled in order to 44 X Lite 4 for Windows User Guide Preferences Video Codecs Preferences Application Alerts amp Sounds Devices Network Audio Codecs Video Codecs Quality of Service Media Quality Advanced Reset to Default Video Codecs Available Codecs Enabled Codecs H 263 H 263 1998 Select a codec from the above lists to view properties Description CPU usage Quality Low Video codecs describe the format by w
Download Pdf Manuals
Related Search