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iDCS KEYSET USER GUIDE - Plexus Communications

1. EE SOFT KEYS Used to acti pe vate features via the display Scroll J J Call 1 Call 2 Message a d CR i CR SCROLL KEY Used to scroll rs Ce C ad de through dis Ps plays te Cm a a oe ts i CR a i il C SPEAKER E 1 gt n For hands amp ABC Y DEF WD free opera LED feo tion and ring ag gg Memory Redial re O tuv J wxyz Transfer Speaker ea rn co am j MICRO ANSWER RELEASE KEY PHONE For handsfree HOLD KEY operation 20 PROGRAMMABLE KEYS VOLUME CONTROL 8 PROGRAMMABLE KEYS WITH WITH TRI COLORED LIGHTS KEYS Used to set inde TRI COLORED LIGHTS Used to Used for CALL buttons intercom pendent levels for handset call stations directly to indicate calls outside lines and many other speaker background busy conditions of other stations system features music ring and page vol for One Touch dialling and many umes other system features IDCS 18D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each TERMINAL STATUS INDICATOR Used to provide your keyset status SAMSUNG SOFT KEYS Used to acti vate features via the display iDCS 18D SCROLL KEY Call 1 Call 2 Message Used to scroll LR through dis plays SPEAKER For hands free opera tion and ring ing Memory Redial Transfer
2. AME PASSWORD EE 43 EECHER ee 43 Select Ring Tone nee 43 Change Your Ee EE 43 Set Answer ee E 44 AUM HOI WEE 44 Headset Operation eirates cikur EES E ee e See 44 FIOWIRGY DAG EE 44 Key COMMMMAUON TONE a en sans 45 REGNO A PIGE anaa 45 Ring Preferente zu 45 Display Speed Dial Namie eet See aaao ee 46 Caller ID Review All in uni ne ne 46 ER e EE 46 DISPLAY FEATURES Interactive Display E 47 Directory Info mimatiOn RE 47 Cal e BE 48 Dial Ein TEE 48 Call Progress DISDIAYS EE 48 Display Number Dialed EE 48 Call DURHON Timer nn 49 Ato EE 49 Timer RUMCUO RM EE 49 Viewing Message Indications ceeesnneenennnennnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnn 49 Alarm Reminder Messages neenneennennnonnnnnnnnnnnnnennnnnnnnnnnnnnnnnnann 49 50 Personal Speed Dial NAMES natria lesen ner 51 Staton NAMES EE 51 Managing Key ASSIQNMENKS ceceeeseeeeeeeeeeeseseeeeeeseeeeeseeeeeeesteeeesees 51 EE 52 Backspace with ECR EE 52 Advanced Programmed Message zunseoonnnnnoonnnnnonnnnnnnonnnnnnnnnannnnn 52 Text MESSAGING vecisiacsccstiesias cstiesedscteviecstsauel eines eta tsleacsctseaeacssteaaventiewens 53 54 CTD E 55 59 TEE 56 59 CU EE 56 59 iDCS 64B MODULE WITH KEYSET 60 SVMI 8 on rissin 61 SVMi 8 Telephone Keypad Interface cesessteeeeeeseeeeeeeeeeeeeeeeeeeees 62 63 ACCESS
3. KEY CONFIRMATION TONE You can hear a short beep confirmation tone each time you press a button on the dial pad This tone can be tumed on or off e While on hook press TRANSFER and then dial 110 e Dial 040 to tum tones off or O41 to tum tones on e Press TRANSFER to store your selection REI OINING A PAGE This feature allows you to hear the remaining portion of an ongoing internal page after you return your keyset to idle To enable this feature e With the handset on hook press TRANSFER and then dial 110 e Dial 051 to tum this feature on or 050 to tum it off e Press TRANSFER to store your selection RING PREFERENCE This feature automatically answers ringing calls when you lift the handset or press the ANS RLS key This method will always answer calls in the order they arrived at your keyset When you tum ring preference off you must press the flashing button to answer a call allowing you to answer calls in the order you choose e With the handset on hook press TRANSFER and then dial 110 e Dial 061 to tum ring preference on or 060 to turn it off e Press TRANSFER to store your selection 45 DISPLAY SPEED DIAL NAME i version This option allows you to view the name associated with a speed dial num ber as itis dialled e With your handset on hook press TRANSFER and then dial 110 e Press 111 to tum DISP SPDNAME on or 110 to turn it off e Press TRANSFER to store your selection CALLER ID REVIEW ALL o version o
4. AUTOMATIC REDIAL RETRY When you are making an outside call and you receive a busy signal the sys tem can automatically redial the number for you It will automatically redial at a pre programmed interval for up to 15 attempts e When you hear a busy signal press the RETRY button e The system will reserve the line and automatically redial the same num ber for you You will hear the call being made through the keyset speak er The microphone is muted e When the called party answers lift the handset or press the flashing SPEAKER to begin speaking 30 NOTES 1 If you make another call auto redial is canceled 2 To cancel a retry lift and replace the handset PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line press All digits dialed after the with be sent as tones MEMO REDIALLING version onty When you are calling directory information you can store the number you are given using the SAVE feature There is no need for pencil and paper e While you are talking on an outside call press SAVE e Dial the telephone number as it is dictated to you on the key pad e Press SAVE to store the number To dial the number press the SNR button It will select the same line and dial the stored number If necessary you can select a different line and then press the SNR button 31 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers e Lift the h
5. e To finish the call replace the handset or press the ANS RLS key AUTO ANSWER MODE INTERCOM CALLS ONLY When another station calls you your keyset will sound a brief attention tone and then automatically answer the call e Your microphone and speaker are turned on and you can speak hands free For privacy use the handset e To finish the call replace the handset or press the ANS RLS key 16 BUSY STATION CALLBACK When you call another station and receive a busy signal e Press the CBK key if programmed or dial 44 e When the busy station becomes free your keyset will ring e Lift the handset or press ANS RLS to call the now idle station NOTES 1 A callback will be canceled if not answered within 30 seconds If you have set a callback your CBK key will light 2 If the Hot Keypad feature has been tumed off you must first lift the hand set or press the SPEAKER key before dialling BUSY STATION CAMP ON When you call another station and receive a busy signal but you do not want to wait for a callback MANUAL CAMP ON e Press the CAMP key or dial 45 e The called station will receive off hook ring tone repeated every few sec onds and its first available CALL button will flash green to indicate your call is waiting e Wait for the called party to answer e The called station must release its first call or place it on hold before answering your camp on NOTES 1 If you receive No More Calls tone that sta
6. m Ki m S n y n o w w m o il i il m m u E u e w w w N BR a E w w nm nm S N S N w w nm bi w w w w nm m A A A w w nm gt a E u ES bai wu u ES a Co a A N u u A S pa S LA A E u w i j A ro u E 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialling and many other system features iDCS 14B AOM 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialling and many other system features KEYSET DAUGHTER MODULES 28 AND 18 BUTTON KEYSETS ONLY iDCS 28D and 18D button keysets can have one of three different types of daughter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module IDCS KDB DIGITAL LINE INTERFACE FKDBD If your keyset is connected to a Digital Line Interface DLI portthat supports 2B D operation your installing company can determine this you may install a daughter module that provides a Digital Line Interface DLI port for connection of a digital station device such as a keyset or 64 button module IDCS KDB SINGLE LINE INTERFACE FKDBS If your keyset is connected to a Digital Line Interface DLI port that supports 2B D
7. A DSS key lights red when that station is busy Busy Lamp Indication iDCS keysets provide distinctive ring patterns e Outside calls have a single ring tone repeated e Internal calls have a double ring tone repeated e Door phone calls and alarm appointment reminders have a triple ring tone repeated CALL INDICATIONS The keys on your phone have light emitting diodes LEDs These are tri col ored LEDs that light green red or amber green and red together Intercom calls also called internal calls always appear on your CALL but tons They will always light green You can have up to eight CALL buttons but at least two are recommended Outside calls appear on individual line keys if they are assigned When an individual line is not assigned to its own key it will appear on a CALL button Your outside calls will light green on your keyset and red on other keysets You never lose sight of your calls while they are on hold They stay right where you put them and are identified with a green flashing light Some simple rules to remember e Any steady LED indicates the line or feature is in use e A fast flashing green LED indicates a new call ringing in e A slow flashing green or red LED indicates a call is on hold e A slow flashing amber LED indicates a recall to your keyset SPEAKERPHONE All iDCS keysets are speaker phones Pressing the ANS RLS key will answer or release a call on the speakerphone Switching from the
8. Speaker Y Volume A HOLD ANS RLS ANSWER RELEASE KEY MICRO PHONE For handsfree HOLD KEY operation 10 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS Used for CALL buttons intercom VOLUME CONTROL KEYS Used to set inde pendent levels for handset call stations directly to indicate 8 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS Used to Calls outside lines and many other speaker background busy conditions of other stations system features music ring and page vol for One Touch dialling and many umes other system features 6 iDCS 8D KEYSET SPEAKER For hands free opera tion and ring ing 32 CHARACTER DISPLAY Two lines with 16 characters each SAMSUNG iDCS 8D v VOLUME A Call 1 Call 2 Message Transfer Speaker a Ba 7 CR Hu a Eu Bu Bu Aou 5 se 6 mo KEES k Oore HOLD ANS RLS HOLD KEY ANSWER RELEASE KEY 8 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialling and many other system features TERMINAL STATUS INDICATOR Used to provide your keyset status SCROLL KEY Used to scroll through displays SOFT KEYS Used to activate features via the display VOLUME CONTROL KEYS Used to set inde pendent levels for hand set speaker background music ring and page vol umes MICROPHONE For handsfree opera tion iDCS 64B AOM Di Di a Ei a
9. clock e Dial O NOT SET 1 TODAY ONLY or 2 DAILY to select the alarm type e Press TRANSFER to save e Repeat for each alarm if needed To cancel individual alarms e Press TRANSFER and then dial 112 Dial alarm number 1 2 or 3 e Press the HOLD key NOTE Display keysets can show a reminder message See Alarm Remind er Messages under Display Features 37 ANSWERING THE DOOR PHONE When you are programmed to receive calls from a door phone e You will receive three short rings repeated e Lt the handset or press ANS RLS key You are connected to the door phone e Ifan electric door lock release is installed dial 13 to unlock the door CALLING THE DOOR PHONE ROOM MONITOR You may call the door phone and listen to what may be happening outside or in another room e Dial the extension number of the door phone e You will be connected to the door phone and you can listen or have a conversation e Ifan electric door lock release is installed dial 13 to unlock the door NOTE If the Hot Keypad feature has been tumed off you must first lift the handset or press the SPEAKER key EXEC UTIVE SECRETARY HOT LINE If programmed an executive and a secretary can have a hot line between them When the executive station is in the DND mode all of its calls will ring the secretary station e Either person can press the BOSS key to make a voice call to the other station e Using the hotline will override DND at t
10. code does not work as described in this book please contact your installation and service company to deter mine the correct code THINGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone sys tem The keys with paper designation strips are programmable keys This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset See the sys tem manager to get your most frequently used features assigned to your programmable keys When changes are made be sure that your program mable keys are relabeled properly Lines from the telephone company are C O lines Calls on these lines are referred to as outside calls Your system can have individual C O line keys or lines may be assigned to groups When they are in a group you access a line by dialling an access code or pressing a route button For example dial O or press a LOCAL key to get a local outside line If Least Cost Routing is used pressing the LCR key will automatically select a preprogrammed C O line according to what digits are dialed Each line in the system is num bered beginning with 701 then 702 703 etc Direct Station Selection DSS keys are programmed to ring specific sta tions You can press a DSS key instead of diallng the extension number
11. different methods MANUAL PARK ORBITS e While in conversation press the PARK button e Entered a desired orbit number 0 9 if the orbit number is busy dial another orbit number Display users can press to automatically place the call in any available orbit number and see the number in the display e Remember the selected orbit number e Replace the handset when finished e Lift the handset and make a page announcement as previously described example John Smith park two To retrieve a parked call from orbit e Press the PARK button and dial the announced orbit number 0 9 e You will be connected to the parked call NOTES 1 You must have a PARK button or park access code to retrieve and place calls in park orbits 2 Ifthe parked call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You can not park and page intercom calls 3 Ifthe Hot Keypad feature has been tumed off you must first lift the hand set or press the SPEAKER key before you begin dialling AUTOMATIC PARK WITH PAGE KEY e While in conversation press the PAGE button The call is automatically parked at your station e Receive page tone and dial a desired page zone number e Make announcement indicating your extension number or the line num ber Hang up 33 To retrieve an automatically parked call e Dial 10 plus the number that was announced If you have a PAGPK key
12. drop a party from your conference call e Press CONF and dial the extension or line number that is to be dropped e Press CONF again to reestablish the conference NOTE To leave the conference hang up Control is passed to the next inter nal station If there are no internal stations and you wish to leave outside lines connected together in a trunk to trunk conference press the CONF key plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension number When they hang up the lines will release automatically Press CONF to rejoin a trunk to trunk conference CONFERENCE SPLITTING L VERSION ONLY If you are the controlling party of a conference and your keyset has the Auto Hold feature turned on See Customizing Your Keyset and all of the outside lines involved in the conference appear as buttons on your keyset you can split the conference into separate calls as follows e Press any one of the outside line buttons That outside line will remain steady green to indicate you are still connected to it All other outside lines in the conference will be placed on system hold at your keyset All intercom callers in the conference will be disconnected You may now speak with each caller privately and transfer them as usual or reestab lish another conference 22 FORWARDING CALLS You may forward your calls to another station group of stations or an exter nal telephone number Program
13. function is activated the SVMi 8 will call any outside or inside telephone number after each message is left in your voice mailbox To hear your message at the remote location pick up the telephone and enter your access code E From the Mailbox Main menu press 6 for Mailbox Administration E Press 1 for Message Alert E There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages only Press 4 to set the destination phone number 2 Pager Notification When this function is activated the SVMi 8 will call your beeper service and notify you after each message is left in your voice mailbox E From the Mailbox Main Menu press 6 for Mailbox Administration E Press 2 for pager notification E There are 4 options available to you Press 1 to toggle pager notification on and off Press 2 to set the schedule when you would like to be paged Press 3 to be notified on urgent messages only Press 4 to set the pager phone number Undelete When this function is activated the SVMi 8 will allow you to undelete any messages that you have recently deleted up to 3 a m the following moming E From the Mailbox Main Menu press 6 for Mailbox Administration E Press 3 for Deleted Messages Deleted voice mail messages are temporarily stored in memory until 3 a m the following day Select this
14. operation your installing company can determine this you may install a daughter module that provides a Single Line Interface SLI port for connection of a standard telephone device such as a cordless phone iDCS KDB FULL DUPLEX FKDBF The standard speakerphone mode of operation for a iDCS keyset is half duplex This means that you cannot transmit and receive speech at the same time Adding a FKDBF to your keyset will convert the speakerphone into full duplex mode enhancing its operation In addition the FKDBF may have up to three 3 external microphones attached to it for conference room type applications These microphones require an EXTMIC key pro grammed on the keyset to activate or deactivate them 10 ASSEMBLING YOUR KEYSET e Place the keyset face down on a flat surface e Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the key set body with your fingertips e Plug the handset cord into the jack marked with the 9 symbol e Route the handset cord out the RIGHT side of the keyset as you look at it face down e Reattach the base pedestal e Plug the line cord into the jack on the base of the keyset marked with the symbol and route it through one of the cable channels in the bottom of the base pedestal 11 ADDING AN iIDCS 14 BUTTON KEY AOM Place the keyset face down on a flat surface Remove the base pedestal b
15. the feature on and press it again to tum the feature off NOTES 1 Extemal Call Forward will cancel all other call forwarding instructions 2 If the Hot Keypad feature has been tumed off you must first lift the hand set or press the SPEAKER key before you begin dialling 3 Intercom calls to your station may be forwarded to an external number outside your business if your installation company has enabled this fea ture 24 FORWARD DND To forward your phone when you activate DND e Dial 607 plus the extension number or group number e Receive confirmation tone and hang up NOTE 1 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialling CALL FORWARD OPTIONS A display keyset may review or change call forward options and destina tions Call forward access can be done via the keypad or by accessing the keyset display features To review or change call forward options e Press TRANSFER 102 e Dial 0 6 to select the forward type e g 1 OR Press UP or DOWN to select the forward type Press the right soft key to move the cursor e Dial the destination number e g 202 OR Press UP or DOWN to select the destination Press the right soft key to move the cursor e Dial 1to set OR Press UP or DOWN to select YES or NO e Press TRANSFER to store and exit STATION CALL PICKUP To pick up answer a call ringing at another station lift the handset and
16. you informed of what is happening and where you are In some conditions you are prompted to take an action and in other cases you receive directory information DISPLAY NUMBER DIALLED Display keysets begin showing digits as they are dialed They will stay in the display until the call duration timer comes on automatically or the TIMER button is pressed If the call duration timer is not used the number dialled will be displayed until the call is released transferred or put on hold 48 CALL DURATION TIMER The system can be set to automatically time outside calls A few seconds after you dial a telephone number the timer appears in the display It appears immediately for incoming calls The call timer continues for the du ration of the call Call duration times are displayed in minutes and seconds If a call lasts longer than 60 minutes the timer restarts You can press the TIMER key to manually begin timing a call Press it again to stop timing If you press it while the automatic timer is on the call dura tion time is restarted AUTO TIMER Display keyset users may have the timer automatically start when they answer incoming calls or after a short delay on an outgoing call e With the handset on hook press TRANSFER and then dial 110 e Dial O11 to tum the auto timer on or 010 to tum it off e Press TRANSFER to store your selection TIMER FUNCTION Display keyset users may use this feature as a simple stopwatch e When t
17. A Press 5 twice to get K Con tinue selecting characters from the following table to complete your message e Press the TRANSFER key to store the alarm and reminder message e Repeat for each alarm if needed COUNT 1 2 3 4 5 DIAL O lt gt 0 DIAL 1 space i 1 DIAL 2 A B C 2 DIAL 3 D E F 3 DIAL 4 G H I 4 DIAL 5 J K L 5 DIAL 6 M N O 6 DIAL 7 P Q R S 7 DIAL 8 T U V ue 8 DIAL 9 WwW x Y Z 9 DIAL NOTES 1 When the character you want appears on the same dial pad key as the previous character press UP to move the cursor one space to the right 2 Other symbols are available for DIAL To cancel an individual alarm and reminder message e Press TRANSFER and then dial 112 e Dial alarm number 1 2 or 3 e Press the HOLD key e Press the TRANSFER key 50 PERSONAL SPEED DIAL NAMES Each personal speed dial number can have an 11 character name assigned to it This name is used to select the speed dial bin when you are dialling by directory e Press TRANSFER and then dial 106 e Dial the speed dial bin number 00 49 e Write your message using the procedure described in Alarm Reminder Messages e Press the TRANSFER key to store the speed dial name e Repeat for each speed dial bin if necessary STATION NAMES You can assign an 11 character name to your keyset This allows other dis play keyset users to call you using the directory dial feature To program a station name e
18. Dialling this code will toggle between the two levels Pause or resume during message playback Fast forward the message 5 seconds Change playback speed of the recording There are two levels of speed during playback Dialling this code will toggle between the two speeds Play help options Pressing this key will play all the menu options available to you Hear the time and date and sender s information of the message you just heard Sender information is not available on outside calls Move to the next message This does not Save or Discard the current message it is retained as new HH a Scan Plays first 7 seconds of a message then skips to next Message This is similar to the scan button on a radio It will allow you to find a specific message quickly To stop scanning press 1 Cancel and retum to previous menu EN or ES GROUP NEW OR OLD MESSAGES Messages can be grouped as either Reminders press 3 or Messages from a specific sender press 9 Additionally you can press and hear a summary of your mailbox con tents a b c d e Number of messages Number of reminders Number of urgent messages Number of messages needing a callback Number of private messages 67 RECORD AND SEND A MESSAGE This option is used to send a message to another subscriber The steps are simple a Enter the recipient s mailbox number or if this is not known enter to use the system directory b Reco
19. FER and then dial 111 e Dial 1 8 or press the UP and DOWN keys to hear each tone e When you hear the tone that you prefer press TRANSFER to save it NOTE Specific lines or stations may be programmed to ring with a dif ferent tone than what you have selected for your keyset CHANGE YOUR PASSCODE From the factory your station passcode is 1234 You can change your sta tion passcode whenever you desire e While on hook press TRANSFER and then dial 101 e Dial your old passcode e Dial a new passcode must be four characters You can use 0 9 e Redial the new passcode to verify If successful you will hear two beeps Four beeps indicate an incorrect code Reenter the code again e Press TRANSFER to store the new passcode 43 SET ANSWER MODE You can receive intemal calls in one of three modes see Answering Intercom Calls under Intercom Calls for descriptions e While on hook press TRANSFER and then dial 103 e Dial O for Ringing 1 for Auto Answer or 2 for Voice Announce e Press TRANSFER to store your selection NOTE When your keyset is programmed for Auto Answer and you have For ward No Answer FNA turned on you must answer screened transfers by pressing the ANS RLS key before your FNA timer expires or the call will for ward AUTOMATIC HOLD While on an outside call pressing a line key route key or a flashing CALL button will automatically put your call on hold and connect you to the next call This fe
20. IDCS KEYSET USER GUIDE SAMSUNG iDCS SYSTEMS April 2002 Samsung Communications ACN 073 594 537 www samcom com au TABLE OF CONTENTS ABOUT THIS BOOK 1 THINGS YOU SHOULD KNOW 2 10 ASSEMBLING YOUR KEYSET 11 ADDING AN iDCS 14B KEY STRIP 12 ADDING A KEYSET DAUGHTERBOARD MODULE ww 13 OUTSIDE CALLS Making an Outside Call EE 14 Answering an Outside Call c ccccccecccecccceececeececeeeseseeseeeeseeseseeeetess 14 Universal ANSWER EE 14 PREC NAS EE 15 Busy Line Queuing with Callback ereeeeneennnenonnnnnnennnanennnnnnnn nennen 15 Cancelling Beleeg iin ine en ei 15 INTERCOM CALLS Calling Other kene uni 16 Answering Intercom Calls eeennensennnoonnnnnoonnnnnnonnnnnnnnnnnnnnnnnnannnnnnann 16 Answer le 16 BUSY SONON QubaGh EE 17 B sy Station Camp ON EE 17 Calling Your System Operator ncenneennonnennneononnneennnnnnnnnannnnnnnnnnnenenn 18 CALL PROCESSING Holding BT 19 20 Trans fem NG RUE 20 21 Transfer WithCamp O EE 21 Transfer to Voice EE 21 Call Tele e EE 21 Conference Calls zueinander 22 Eve eG Be EE 23 25 EUR E EE 25 My GirOUp PICKUP u needed 26 Privacy Relese ns 26 NETWORK FORWARDING Call Forward RR ae ele ue EE 27 Call Onward BUSY use isst rn een 27 Call Forward NO Response zu iin nr AAS 27 DIALLING FEATURES Speed Dellt sicion EES 28 Pro
21. ING your Ee 64 Getng Saded gege eege 65 Listen to your Messages wis u dovensi nn nannten nn 65 Subscriber Main Men 65 Listening to Old or New Messages sssssessrrensnrrrenrrrrnrrrnrerrennrrenee 66 Group New or Old MeSSaQES nenne 67 Record and Send a Message ssssssssressrrennrrenerenenrrrenrernrrererrernrrene 68 Access Manag EE 69 Beeler EE 70 Mailbox Administraton msein le 72 Message Broadcast un ehe a Kate 74 Personal SErVviees sin 75 Personal Administration Settings ceeeeeononneonnonnnnnnnnnneonnnnnernnnanennnnn 76 Keyset User Fet s u missen 77 SE e EE 79 Interactive DIS PIAS aussah 79 PERSONAL SPEED DIAL NUMBERS 80 81 ABOUT THIS GUIDE Your iDCS keyset is the most visible part of your telephone system No mat ter what model keyset you are using telephone calls are handled the same way The 28D and 18D keysets have additional conveniences that are not available to 8D keyset users These are noted throughout this guide Please take the time to study this guide and to become familiar with the op eration of your keyset Keep this guide handy You may need to look up in structions for infrequently used features Learning to use your keyset correctly will make everyday telephone commu nications a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature
22. NSFER key you will receive transfer dial tone Your call is placed on transfer hold e Dial the extension number e Consult with the internal party e Press TRANSFER to return to the outside party or hang up to transfer the call NOTE Repeatedly pressing the TRANSFER key will toggle between the outside party and internal extension If necessary you may disconnecteither one of the parties by pressing the DROP button RETRIEVING CALLS HELD AT ANOTHER STATION When a line is on hold and it appears on your keyset press the line button with the red flashing light When a line is on hold and it does not appear on your keyset dial 12 plus the line number or the extension number of the station that placed the call on hold NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialling TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways You can do a screened transfer by informing the other extension who is call ing or you can do a blind transfer without notification e While on a call press the TRANSFER key and dial an extension number or group number Your call is automatically put on transfer hold OR Press a DSS key or station group key Your call is automatically put on transfer hold e Hang up when you hear ringing this is an unscreened or blind transfer OR Wait for the called party to answer and advise him her
23. PROGRAMMING KEYS LAYOUT 28D KEYSET 18D KEYSET DEFAULT PROGRAMMING KEYS LAYOUT Vv VOLUME A Transfer Transfer Speaker i a a CR Speaker 28 e The Akey is not used e The B key inserts a flash e The C key inserts a pause e The D key is used for pulse to tone conversion If your system uses rotary or pulse dialling C O lines pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones e The E key is used to hide digits Display keyset users may want to hide some speed dial numbers so that they will not show in the display When you are entering a telephone number press E All subsequent digits will be hidden Press E again to begin displaying digits e The F key is used to enter a name See Personal Speed Dial Names under Display Features e Use the HOLD key to clear a speed dial number ONE TOUCH SPEED DIALLING You may assign any speed dial number to an already existing One Touch Speed Dial button for quick and easy dialling of frequently used numbers e While on hook press TRANSFER and then dial 107 e Press a One Touch Speed Dial button e Dial the speed dial number 00 49 or 500 999 that you want assigned to this button e Press TRANSFER to store your selection To call this telephone number just press the One Touch Speed Dial button NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press t
24. Press TRANSFER and then dial 104 e Enter the 11 character name using the procedure described in Alarm Re minder Messages e Press TRANSFER to store the name MANAGING KEY ASSIGNMENTS You can view your key assignments and add extenders to some of your pro grammable keys for easy one touch operation of frequently used features e While on hook press TRANSFER and then dial 107 e Use the VOLUME keys to scroll through all of your programmable keys OR Press the programmable key to which you want to add the extender e When you reach a key listed below dial the corresponding extender e Press TRANSFER to store and exit programming KEY DESCRIPTION EXTENDER BOSS Boss Secretary 1 4 DP Direct Pickup Extension or station group number DS aoe a Direct Station Any extension number FWRD Call Forwarding 0 7 GPIK Group Pick Up 01 20 IG In Out of Group Any group you are part of MMPG Meet Me Page 0 9 PAGE Page ake ean oa re 0 9 PARK Park orbits 0 9 51 PSMG Programmed Message 01 30 RP 1 Ring Plan 1 6 HOLD for none SG u Station Group 500 or 5000 through 549 or 5049 SPD Speed Dialling 00 49 500 999 DIR Directory PERS 1 SYS 2 or STN 3 a EE Voice Mail Transfer Voice Mail Group 501 549 NOTE Confirm that
25. ROUND MUSIC When a music source is supplied you may listen to music through the speaker in your keyset e While on hook press the HOLD button to hear music e Press the HOLD button again to tum music off You can set the level of background music by using the VOLUME keys while listening to the music This does not affect the speakerphone level 36 ESTABLISHED CALL PICKUP version To pick up an established call in progress at a single line extension con nected to a computer modem on your PC e Press the EP key for that station on your keyset and the call is automat ically moved to your keyset e The single line extension on your modem will be disconnected NOTE You must have an assigned EP key button on your regular keyset for the single line station APPOINTMENT REMINDER ALARM CLOCK This feature works like an alarm clock Use it to remind yourself of an ap pointment later in the day TODAY ONLY or as a daily reminder every day DAILY You can set up to three alarms Each one can be either a TODAY ONLY or a DAILY alarm When the alarm rings you will hear three short rings repeated three times Lift the handset to answer the alarm If you do not the alarm will alert you two more times at five minute intervals To set alarms e Press TRANSFER and then dial 112 e Dial the alarm number 1 2 or 3 e Dial the time at which you want the alarm to sound Enter the time as HHMM hours and minutes using the 24 hour
26. UBWNER At all times after step 1 you can talk and listen to your caller while repeating steps 2 The example on the following page will better demonstrate how to use Text Messaging In this example station 205 is making an off hook voice announcement to station 205 who after hearing the announcement will respond with a text message STATION 201 LINDA STATION 205 J OHN received a call on line 702 is talking on line 701 Talking on line 702 702 ois TOT 05 25 CONF PAGE MUTE Press TRANSFER Transfer RETURN 53 54 Dial 205 205 busy OHVA CAMP ON Vv OHVA to 205 Wait for reply ASK THEM TO HOLD TMSG EXIT K 702 01 45 CONF PAGE MUTE OHVA from 201 TMSG REJECT GIVE THE CALL TMSG 01 SEND Dial 03 or press M twice ASK THEM TO HOLD TMSG 03 SEND Y Wait for reply Yorke 05 55 CONF PAGE MUTE CALLER ID WHAT IS CALLER ID Caller ID or Calling Line ID Presentation CLIP is the name given to the telephone company provided feature that delivers the telephone number and sometimes the name of the person calling your phone The Samsung DCS system supports Caller ID and in fact in the case where the number only is delivered the system can be programmed to insert a name for a specific telephone number received Up to 250 numbers can be stored Caller ID is provided by telephone companies as a charged service on both ISDN and analogue PSTN lines However in some circumstances you will not receiv
27. a destination for the type of forwarding you want as detailed below If you have FWD ALL FWD BUSY and FWD NO ANSWER keys press one to tum that forward feature on A steady red light reminds you what forward condition is activated You can clear all call forward conditions set at your station by lifting the hand set and dialling 600 FORWARD ALL CALLS To forward all your calls under any condition to another station e Dial 601 plus the extension or group number e Receive confirmation tone and hang up NOTES 1 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialling 2 The station that receives a Forwarded All call can transfer the call to the forwarded station This is useful when you are expecting an important call but you do not wish to be disturbed by other calls 3 When a station user places his her keyset in Forward All mode and he she does not have a FORWARD ALL key the TRANSFER key will light to indicate Forward All has been set and calls to this station have been transferred elsewhere FORWARD BUSY To forward calls to another station when you are on the phone e Dial 602 plus the extension or group number e Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPEAKER before you begin dialling FORWARD NO ANSWER To forward calls to another station when you do n
28. ailbox Your keyset must have a correctly programmed VT key to accomplish this To transfer a call directly to a voice mailbox e While on a call press the VT key and dial the mailbox number e Hang up when dialling is completed CALL WAITING If an outside call has been camped on to your phone or another station has camped on to you e Your keyset will ring and the call that is waiting for you camped on will flash green e Press the flashing button to answer your other call will go on hold auto matically if your station has the Automatic Hold feature set If not you must press HOLD and then the flashing button OR 21 Finish the first call and hang up the waiting call will ring e Lift the handset or press the ANS RLS key to answer NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any combina tion of outside lines and internal stations in any order e While engaged in a conversation press the CONF key and receive con ference tone e Make another call either intercom or outside press the CONF key and receive conference tone e Make another call or press the CONF key to join all parties e Repeat the last step until all parties are added NOTE When attempting to add another party to the conference and you are not able to reach the desired person hang up Simply press the CONF key again to retum to your previous conversation To
29. all is on hold or has been parked for you you may view the Caller ID information before you retrieve the call This may influence how you choose to handle the call From an idle keyset e Press the INQUIRE key OR Press the CLIP key and then the INQUIRE soft key e Dial the trunk number e You may now answer the call by pressing the ANS key OR You may use NND to view more information about this call OR You can retum to the idle condition by pressing IGNORE If you are on a call e Press the INQUIRE key Your existing call will go on hold OR Press the CLIP key and then the INQUIRE soft key to place the first call on hold e Dial the trunk number e You may now answer the call by pressing the ANS key OR You may use NND to view more information about this call OR You can return to the idle condition by pressing IGNORE NOTES 1 If you are on an intercom call or you have Automatic Hold turned off you must finish the existing call or place it on hold before inquiring 2 If you inquire about an outgoing call you will receive a call no longer available display REVIEWING PAST CLIP CALLS This feature allows you to review CLIP information for calls sent to your key set This list can contain 10 50 calls in a last in firstout basis The list in cludes calls that you answered and calls that rang your keyset but that you did not answer When reviewing this list you can press one button to dial the person back The system must
30. aller continues to leave a message normally HM Pick up the handset and monitor privately E Press ANS RLS to answer the call using the handset or speaker AME Password If your keyset has AME PASSWORD MMC 110 set to YES you must enter your station password to listen to messages being left This will prevent unauthorized people from listening to messages being left for you 77 If the password option is tumed on while a message is being left press the flashing AME light and enter your station password not your SVMi 8 pass word You will then hear the message being left Call Record If you have a call record button assigned to your phone you may press it at any time to record the conversation in progress If you have a display key set you will also have the soft key options to pause and time the message 78 SHORTCUTS Calling Calling a station that is busy or does not answer you can press to immediately send the call to the called parties mailbox Being Called If your phone rings and you want to send the caller directly to your mailbox simply press Direct Messaging DSS To make it easy to leave messages for others in your office with out having to dial their extension number first keyset users may simply dial plus a mailbox extension number and leave a message directly If you dial a busy extension press to connect directly with the mailbox Self Memo Pressing will leave a m
31. ammed or dial 44 You will hear confirmation tone e While you are listening to confirmation tone press the HOLD key This will cancel the oldest set callback NOTES 1 If the hot keypad feature is turned off you must first lift the handset or press the SPEAKER key before dialling 15 INTERCOM CALLS CALLING OTHER STATIONS e Dial the extension number or group number e Wait for the party to answer If you hear a brief tone burst instead of ring back tone the station you called is set for Voice Announce or Auto Answer Begin speaking immediately after the tone e Finish the call by replacing the handset or pressing the ANS RLS key NOTES 1 If you have a DSS key assigned to an extension or station group you may press this key instead of dialling the number 2 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialling ANSWERING INTERCOM CALLS e When your keyset rings simply lift the handset OR press the ANS RLS key to be connected to the calling station e Finish the call by replacing the handset or pressing the ANS RLS key See Ring Preference under Customizing Your Keyset VOICE ANNOUNCE MODE INTERCOM CALLS ONLY When another station calls you your keyset will sound a brief attention tone and you will hear the caller s announcement e Press ANS RLS to tum on the microphone and speak handsfree OR lift the handset to reply
32. anagement H y Password Name KE Numbers Schedule 4 5 6 4 5 6 Place a Fxtended Direct Call Prompting 7 9 9 Personal Admin 0 Cancel Gs Cancel Play Record a Executary Options Executary Options Reminder D Mailbox Administration 1 2 3 Message Pager Deleted Alert Notification Messages 4 5 6 h Auto Play Auto Play Undelivered New Message Messages Messages f Information 7 9 Broadcast Message 0 Cancel Play Executary Options AOVAYALNI GVdADI ANOHdATAL S INAS ACCESSING YOUR MAILBOX Outside Callers e Dial the phone number that will be answered by the SVMi 8 The main greeting will answer e Atthe main greeting dial plus your mailbox number mailbox num bers will usually match your extension number e Enter your personal mailbox password when prompted the default password is 0000 Inside Callers e Dial the SVMi 8 Access Number or press the key assigned to ring SVMi 8 VMMSG e Enter your personal mailbox password when prompted the default password is 0000 Access your Mailbox from a Station Other than your Own or Checking a Mailbox Associated with a Different Station e Press the VMMSG key or dial the SVMi 8 group number You will be prompted to enter a passcode e Press This will take you to the Main Auto Attendant Menu e Press plus the mailbox number of your choice You will be
33. andset e Press the PAGE key or dial 55 e Dial the desired zone number 1 2 3 or 4 OR Dial O to page all internal zones e After the attention tone make your announcement NOTE If you have a dedicated page zone key it is not necessary to press PAGE and dial a zone number MAKING AN EXTERNAL PAGE To make an announcement through the external paging speakers e Lift the handset e Press the PAGE key or dial 55 e Dial the desired zone number 5 6 7 or 8 OR Dial 9 to page all external zones e After the attention tone make your announcement NOTE If you have a dedicated page zone key it is not necessary to press PAGE and dial a zone number ALL PAGE To page all designated keysets and extemal speakers at the same time e Lift the handset e Press the PAGE key or dial 55 e Dial or press the ALL PAGE key e After the attention tone make your announcement NOTE The LED on the PAGE key will only light when an All Page is in progress 32 MEET ME PAGE Lift the handset e Press the Meet Me Page MMPG key or dial 54 e Dial the desired zone number e After the attention tone instruct the paged person to dial 56 e Press WAIT or TRANSFER e Remain off hook until the person dials 56 from any phone e The paged person will be automatically connected with you CALL PARK AND PAGE When you have an outside call for someone who is not at his her desk you can park the call prior to paging The iDCS 500 offers two
34. aneously receive and reply handsfree to an OHVA through your DCS 32 Button Add On Mod ule AOM Use caution because the conversation through the AOM may possibly be heard by the caller on the keyset When you receive an execu tive OHVA through your AOM e Reply by speaking in the direction of the microphone in the AOM unit e Adjust the volume with the VOLUME keys on the AOM unit e Press the SPK key on the AOM to disconnect the announcing party NOTES 1 Executive off hook voice announce can only be accomplished when an AOM is attached to your phone 2 If the MUTE key on the AOM is lit you must press the AOM s SPK key to answer the OHVA call OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK key Press ing this key will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking 41 OHVA REJ ECT Your keyset can be programmed with an OHVA Reject REJ ECT key Pressing this key while receiving an OHVA call will disconnect the voice an nouncing party and return you to your original call IN GROUP OUT OF GROUP If your keyset is assigned to a station ring group you can remove your key set from the group and then put it back in While you are out of the group you can receive calls to your extension number but not calls to the group number If you have an IN OUT key e Press the IN OUT key It will light red when your keyset is in the group e Press the IN OUT ke
35. ature can be turned on or off at your keyset e With the handset on hook press TRANSFER and then dial 110 e Dial OO1 to tum Automatic Hold on or 000 to turn it off e Press TRANSFER to store your selection NOTE Intercom calls can be automatically put on hold by pressing TRANS FER HEADSET OPERATION Keyset users can switch between headset mode and handset mode When using headset mode press the ANS RLS key to answer and release calls e With the handset on hook press TRANSFER and then dial 110 e Dial 021 to use the headset or 020 to use the handset e Press TRANSFER to store your selection Your keyset may be equipped with a Headset mode key If it is so equipped pressing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this Pressing the key while the light is lit will cause the keyset to retum to handset mode and the light will go out HOT KEYPAD On your phone system your keyset s keypad can be made live or hot so that it is not necessary to lift the handset or press the SPEAKER key before you begin dialling Calls can be made and features activated by simply dial ing the C O line number trunk group access code intercom number or fea ture access code To activate this feature e With the handset on hook press TRANSFER and then dial 110 e Dial 031 to tum the Hot Keypad on or 030 to tum it off e Press TRANSFER to store your selection
36. be using LCR to dial the stored number To access the CLIP information stored in your REVIEW list e Press the REVIEW key OR Press the CID key and then press the REVIEW soft key e Ifyou have entries in your review list the most recent call will be shown first e You can now CLEAR this entry OR Use NND to view more information about this call OR Press DIAL to call this person back OR 58 Press SCROLL and then press STORE to save this number in a person al speed dial bin NOTES 1 Each keyset defaults with ten review bins Please see your system ad ministrator to determine the number of bins assigned to your keyset 2 Yoursystem must have LCR correctly programmed to allow you to DIAL numbers from the review list or to STORE entries from the review list 59 iIDCS 64 BUTTON MODULE WITH KEYSET The 64 button module is used when you need more programmable keys added to your keyset The 64 red LED s provide visual indication of calls and features The extra programmable keys are used exactly like the ones on your keyset Make them DSS BLF keys or feature keys As a DSS BLF the size of the 64 button module allows for greater call status and faster call pro cessing The 64 button module does not support executive off hook voice announce OHVA and does not have a microphone A maximum of two 64 button modules can be assigned to any keyset 60 This section describes how to setup your mailbox and how to use the vari ous mai
37. ber where you can be reached When Follow Me is activated the transfer will be supervised This means that if the call is not answered at the destination it will be recalled to the owner s mailbox 3 Call Blocking This option is available only if the Administrator has assigned you this feature When this feature is active callers will not be transferred to your exten sion they will hear your blocked greeting if recorded and go directly to your mailbox 4 Call Forwarding This option is available only if the Administrator has assigned you this feature This allows the Administrator to set up a default other destination that the subscriber can turn on and off When Follow Me is activated the transfer will not be supervised This means that if the call is not answered at the destination it will not be recalled to the owner s mail box 5 Call Screening This option is available only if the Administrator has assigned you this feature If this is tumed on the caller will be asked their name and the SVMi 8 will play this name to you before the transfer giving you an option to accept or reject the call 69 6 Find Me This option is available only if the Administrator has assigned you this feature Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services if allowed by the Administrator 7 Night I
38. ceive confirmation tone and hang up To cancel Call Forward No Response lift the handset and dial 600 OR dial another forward code e g 604 27 DIALLING FEATURES SPEED DIALLING You can dial a preprogrammed telephone number stored in the system wide speed dial list of numbers 500 999 or from your personal list of numbers 00 49 e With the handset on hook press the MEMORY key or dial 16 e Dial the desired speed dial number e The telephone number is automatically dialed for you NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialling PROGRAMMING PERSONAL SPEED DIAL NUMBERS You can program frequently dialed telephone numbers in a personal speed dial list A station may be assigned up to fifty numbers 00 49 See your sys tem administrator to determine the amount assigned to your station e While on hook press TRANSFER and then dial 105 e Dial a speed dial number 00 49 e Dial a line or line group access code e Dial the telephone number to be stored 24 digits maximum It can in clude FLASH and PAUSE e Press TRANSFER to store the number NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialling For the purposes of programming speed dial numbers the programmable keys are known as A B C D E and F and are defined below 8D KEYSET DEFAULT
39. des may not be correct Your installing company can inform you of the correct codes SYSTEM TONES The system provides several tones to assist you Some of these tones are already familiar to you Intercom Dial Tone A steady tone that indicates you can begin dialling Ringback Tone Indicates the station you dialed is ringing RINGBACK TONE 1000 ms ON 3000 ms OFF E CONTINUOUS Busy Tone Indicates the station you dialed is busy BUSY TONE 500 ms ON 500 ms OFF E CONTINUOUS DND No More Calls Tone Fast busy tone indicates the station you dialed is in the Do Not Disturb mode or cannot receive any more calls DND NO MORE CALLS TONE 250 ms ON 250 ms OFF WG E P E E FOR TEN SECONDS Transfer Conference Tone Indicates your call is being held and you can dial another party TRANSFER CONF TONE 100 ms ON 100 ms OFF UUUUUUUUUULU CONTINUOUS Confirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF l l l l programmable Error Tone A distinctive two level beeping tone indicates you have done something incorrectly Try again ERROR TONE 50 ms of tone 1 50 ms of tone 2 l i l i j j FOR THREE SECONDS IDCS 28D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each TERMINAL STATUS INDICATOR Used to provide your keyset status
40. dial 65 plus the extension number of the ringing phone NOTE Ifthe Hot Keypad feature has been tumed off you must first lift the handset or press the SPEAKER key before you begin dialling GROUP CALL PICKUP To pick up answer a call inging in any pickup group lift the handset and dial 66 plus the desired group number 01 20 or press the flashing GROUP PICKUP key if available NOTES 1 A group pickup key can have an extender for a specific pickup group 2 Ifthe Hot Keypad feature has been tumed off you must first lift the hand set or press the SPEAKER key before dialling the access code 25 MY GROUP PICKUP If desired a new access code can be assigned to pickup ringing calls in the same pickup group as you are in Like 66 above except you do not need to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP PRIVACY RELEASE version onw This feature will allow another station to join in your conversation by releas ing privacy on the C O from your phone To Release Privacy While you are talking on a C O line and you wish to have other intemal par ties or up to three join the conversation e Press the PRB key the PRB key will light steady red Inform the other party that he she may now join the conversation After the other party or parties has joined the conversation and you wish to return privacy to the line so that no one else can join the con
41. e this information Common reasons are The caller has requested the telephone company to stop their telephone number being sent The Caller is calling from an area that cannot provide Caller ID eg International calls Callers are ringing from a Payphone The Caller ID information is corrupted when received from the telephone company The telephone company may send the name MOBILE to the system The telephone company does not send the Caller ID 55 SELECTING YOUR CALLER ID CLIP DISPLAY You can decide if you want to see the Caller ID name or Caller ID number in the display Regardless of which one is selected you can press the NND key to view the other pieces of CLIP information To select the type of Caller ID information you wish to view first e With the handset on hook press TRANSFERand then dial 119 e Dial O for CLIP options e Dial O if you do not wish to view CLIP information 1 to view the NUMBER first or 2 to view the NAME first e Press TRANSFER to exit and store your selection 56 VIEWING THE NEXT CLIP CALL In the event that you have a call waiting or a camped on call at your keyset you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset Either the CID name or CID number will show in the display depending on your Name Number selection To view Caller ID information for calls that have been camped on to your keyset press the NEXT key If yo
42. e while in the idle state to view the three main categories available 201 STN NAME CALL OTHER ANS ANSWER Guides you through the options to answer calls OTHER Guides you through features other than making or answering calls CALL Guides you through the options to make a call Select one of the main categories CALL OTHER or ANS ANSWER Press the SCROLL key to display additional options available under each of the three main categories The symbol displayed as the last character on the lower line of the display indicates that there are additional options Press the SCROLL key to display these additional options User instructions will be displayed in lower case letters Options assigned to soft keys will be in upper case letters DIRECTORY INFORMATION An 11 character directory name can be assigned to each extension number Display keyset users can view the name of the called or calling station before answering Each outside line can have an 11 character directory name Incoming calls can be easily identified and answered with different greetings Outside and intemal calls ringing to a station group will display CALL FOR xxx where xxx is the station group number This allows you to answer calls directed to you differently than calls directed to your group 47 CALL LOG To view the last five outside numbers that you dialed press the LOG key This will display the last number that was dialed Pressing the NEXT key will
43. en equipped with optional equipment your system will allow calls to be charged to a specific account e During any outside C O call press the account ACC key e Enter the 3 digit account code bin number when prompted OR If your key has an extender of 000 enter the account code maximum 12 characters including and and press ACCOOO again OR If your key has an extender other than 000 001 999 the account code contained in that bin will automatically be entered for your call 39 LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away You can unlock it when you retum Your default station passcode is 1234 1 2 0 LOCKED LOCKED NO Receive intercom YES YES calls e While on hook press TRANSFER and then dial 100 e Dial your four digit station passcode e Dial 1 to locking outgoing 2 for locked all calls or O to unlock e Press TRANSFER to store your selection MANUAL SIGNALLING 1 version onw Use this feature when you want to send a brief 500ms ring burst to another station regardless of the status of your phone on hook off hook hands free DND or ringing To send a signal to another station e Press the Manual Signalling MS key e You may press the MS key repeatedly to send multiple signals to the designated station NOTE Your phone must have a Manual Signalling MS key with a sta tion number extender assigned to it OFF HOOK VOICE ANNOUNCE Key
44. essage in your own mailbox INTERACTIVE DISPLAYS Display keyset users have the added advantage of using the soft keys and displays to play save delete reply call forward rewind pause fast for ward change the volume get message information or help Viewing Mailbox Contents If you have new messages in addition to the Message Waiting Light you will be able to use the keyset displays and soft keys to communicate with the SVMi 8 79 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 80 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 81
45. ey before dialling 14 RECALL DIAL TONE Press the NEW button to disconnect your existing call wait for dial tone and then make a new call on the same line NOTE If this button does not appear on your keyset the FLASH key may be programmed to recall dial tone SENDING A FLASH While on an outside call press the FLASH key to send a flash to the tele phone company This is required for some custom calling features or CEN TREX use NOTE Flash is not available on an ISDN circuit BUSY LINE QUEUING WITH CALLBACK If you receive a busy signal when you are selecting an outside line this means that the line or group of lines is busy e Press the CBK key if programmed or dial 44 You will hear confirmation tone e When the line becomes free the system will call you back e Lift the handset or press the ANS RLS key to answer wait for dial tone and dial the telephone number or speed dial number again NOTES 1 A callback will be canceled if not answered within 30 seconds If you have set a callback your CBK key will light 2 Ifthe Hot Keypad feature has been tumed off you must first lift the hand set or press the SPEAKER key before dialling CANCELLING CALLBACK A callback will be canceled if not answered within 30 seconds If you have seta callback your CBK key will light Your phone may have a maximum of five callbacks to lines and or stations set at a time To cancel a callback e Press the CBK key if progr
46. gramming Personal Speed Dial Numbers neenncneeenn 28 29 One Touch Speed Dialling sivssiisscessssscoradsssssdsssesdassisvedviarsdsiseceisiases 29 LasENUmMbErRedial EE 29 Manual Retry with Redial virus can 30 Save Number with Redial essseeoesasoonnnnnennnnnnennnnannnnnnnnnnnnnnnnnnnn 30 Chain Dialing Sense nase nennen a e a 30 gel eelere 30 Pulse to Tone CHANGEOVER EE 31 Menmo Rediallinig EE Si PAGING AND MESSAGING M king an lIntemmal P ge n ss ee 32 Making an External e GE 32 Ke EE ES MeeEMe Ge EE 33 Call Park and PAGS EE 33 Messages Set and Cancel sceccecssececeteeeeeeseeeeeeseeeeeeseeseeesseneesesseees 34 Retuming MESSAGES ees Ee EE 34 Programmed MESSAGES EE 35 CONVENIENCE FEATURES DO NOEDIStUND eege Ee 36 OMe IG DND ast secdesiece sense ee aa eset head Reads eed 36 Kl EE 36 Background MM LU EILC RPERSTBERNFIETERPFITTEENPEFHLEETRULEREFET FENERTETSPTSTRFEEEETERBPERFERRDERT 36 Established Call PICKUP eu 37 Appointment Reminder Alarm Clock ns ssssssssssennsrnnssrrnnnrrnnenrerenrrrnernene 37 Door PHONE EE 38 Executive Secretary Hotline sssssessrrrrenrrrtrrreretrrrertterrtttrrrrererrrerrrreet 38 Group Listening susanne 39 ACCOM Codes ee Mat aneeadbare eens 39 Locking Your Kyse E 40 Manual Lea e t sosoran 40 OfFHOOK Voice ANNOUNCE rinnen 40 41 el Te 41 OHVAIRSJEET ee nee 42 IA GroeUP OUEOT GOUD seen en nee 42 CUSTOMIZING YOUR KEYSET
47. handset to the speakerphone is easy Press the SPEAKER key and hang up the handset VOLUME CONTROLS The iDCS keysets use the UP and DOWN keys to adjust the ringer volume while the keyset is ringing the speaker volume while the speakerphone is in use and the handset volume while you are listening These three levels will be stored in memory until changed If background music is turned on at your keyset the volume keys will also control the level of music The volume of pages heard through the speaker of a keyset can be adjusted during a page announcement by using the volume keys There are 16 levels for each vol ume setting The volume of off hook ring is controlled by a user programma ble setting KEYSET STATUS INDICATOR The keyset status indicator light is positioned on the top right comer of the keyset above the display The terminal status indicator is a tri colored red green and amber light that provides greater visibility of your keysets status than the individual key LEDs The terminal status indicator provides the fol lowing indications e Busy Off Hook Steady Red e Intercom Ring Flashing Red e Outside Call Ring Flashing Green e Recall Ring Flashing Amber e Message Waiting Flashing Red e Do Not Disturb Fast Flash Red at 1 Second Intervals FEATURE ACCESS CODES This user guide is written based on the default access code for using sys tem features If the system numbering plan has been changed some of the access co
48. he Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialling RETURNING MESSAGES e Press the MESSAGE key or dial 43 The first station that left a message will be called automatically If that station does not answer your MES SAGE light will stay on e Repeat until all messages have been returned in the order received 34 e Your MESSAGE light will turn off when all messages have been re tumed NOTES 1 Display keyset users can view message indications and return them in any order Gee Viewing Message Indications under Display Features 2 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialling 3 If a message has been left at your keyset by a keyset in Auto Answer you must manually cancel the message after it has been retumed PROGRAMMED MESSAGES When you will be away from your phone for any length of time you can leave a programmed station message Display stations calling you will see this message and be informed of your status or follow your instructions e Dial 48 plus any of the message codes 01 30 listed on the back of this user guide e To cancel any of these messages you might have selected dial 48 plus 00 e Press TRANSFER to exit and store your selection NOTE Ifthe Hot Keypad feature has been tumed off you must first lift the handset or press the SPEAKER key Y
49. he SPEAKER key before you begin dialling LAST NUMBER REDIAL To redial the last telephone number you dialed press the REDIAL key or dial 19 NOTES 1 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialling 2 Redial does not apply to intercom calls 29 MANUAL RETRY WITH REDIAL i version While you are on an outside call listening to a busy signal and you want to redial the same number dialled e Press the REDIAL key This will hang up your existing call and manually redial the same number dialed You can repeat this operation for a limited number of attempts SAVE NUMBER WITH REDIAL To save the number you just dialed for later use press the SNR key before hanging up To redial this saved number at any time press the SNR key or dial 17 The same line will be selected for you NOTES 1 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin diallng 2 The saved telephone number is stored in memory until you save anoth er number 3 Redial does not apply to intercom calls CHAIN DIALLING You may manually dial additional digits following a speed dial number or chain as many speed dial numbers together as required e After the first speed number is dialed press MEMORY again and dial another speed number OR manually dial additional digits following a speed dial number
50. he keyset is idle press the TIMER button to start timing e Press the TIMER button again to stop timing e Read the elapsed time in the display e Litt the handset and replace it The display will retum to date and time VIEWING MESSAGE INDICATIONS You can view all of your message indications before you retum them e With the handset on hook press the MESSAGE key with the red flash ing light e The first station that left a message indication will be displayed e Press the UP and DOWN arrows to scroll through the stations that left message indications Use the soft keys to reply clear or advance to the next message e Press the ANS RLS key to return your keyset to the idle condition ALARM REMINDER MESSAGES When you use the alarm appointment reminder feature you create a 16 character reminder message When the alarm rings your message will ap pear instead of ALARM REMINDER To program reminder messages e Press TRANSFER and then dial 116 49 e Dial the alarm number 1 2 or 3 e Dial the time you want the alarm to go off Enter the time as HAMM hours and minutes using the 24 hour clock e Dial O NOT SET 1 TODAY or 2 DAILY to select the alarm type e Write your message using the dial pad keys Each press of a key selects a character Pressing the next key moves the cursor to the next position For example if your message is TAKE MEDICATION press 8 once to get the letter T Press 2 once to get
51. he other station This key will light red when the other station is in use To transfer a call to a Boss in DND e Press the TRANSFER key followed by the BOSS key e Wait for the BOSS to answer to announce the call and hang up to com plete the transfer OR e Hang up to complete a blind transfer after pressing the BOSS key 38 GROUP LISTENING When you are engaged on a call and you are using the handset you may want other people to hear the distant party s voice over the speaker e Press the LISTEN key to tum on the speaker The microphone is not in use so the distant party does not hear other parties present in your of fice e Press LISTEN again to tum the speaker off and resume private conver sation e Repeat if necessary NOTE Depending on speaker volume and the acoustics of your office it may be advisable to tum the group listening feature off before hanging up This will eliminate a momentary squeal ACCOUNT CODES When equipped with optional equipment your system will allow calls to be charged to a specific account e During any outside C O call press the account ACCT key e Enter the account code maximum 12 characters including and Press the ACCT key again Your conversation will not be interrupted NOTE If you make an error before you complete the account code press the ACCT key twice and redial the correct code Only the last account code dialed will be printed ACCOUNT CODES o version Wh
52. il ML Personal Admin Ei Personal Services ES While Recording Messages 2 1 Stop 3 Review Recording Discard Recording Append Rerecord A 5 4 Schedule 6 Delivery Future SEND Options Delivery then Copy r 1 8 Rewind 5 Secs 77 Pause Resume Change Volume 0 Cancel Play Executary Options NO Copies 3 Saved Msgs 33 New Messages 11 Group New Msgs Record amp Send Message 4 Access Manager 5 Personal Greetings 6 Mailbox Admin 7 Private 8 9 Access Pause Resume Numbers Exit Executary 0 Play Personal Options Services d Personal Greetings 11 amp EE Group Messages k 1 2 3 Urgent Callback Reminders Message Request e a 4 5 6 Private Fax Messages Messages 4 7 8 9 Pause Specific Resume Sender a g 0 Cancel Play Message Executary Options Inventory 1 3 Primary 2 Call No Answer Busy Blocking Greeting Greeting Greeting 5 6 4 Call Edit Night Screening Personal Greeting Greeting Greeting 7 Edit 8 9 Mailbox Pause Greeting Resume 0 Play Options 4 P 2 3 3 1 Stored Week 1 2 We y Enter orkload telephone Availabilit Change Record S M
53. ing is a list of all the options available in the Subscriber Main Menu LISTENING TO NEW MESSAGES GROUP NEW MESSAGES RECORD AND SEND A MESSAGE LISTENING TO OLD MESSAGES GROUP OLD MESSAGES ACCESS MANAGER PERSONAL GREETINGS MAILBOX ADMINISTRATION PAUSE RESUME PLAY OPTIONS EXIT TO AUTO ATTENDANT PERSONAL SERVICES SS op ou EN wMEn 65 El E LISTENING TO OLD OR NEW MESSAGES 11 w N 66 Play replay the message you just heard Play the previous Message Save the message you just heard and listen to the next message Delete the message you just heard and listen to the next message Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this system Retum the call directly to the telephone number that left the message This will work for internal and external callers but Caller ID service is needed to use this feature on an outside call Forward the message and saves a copy The subscriber can be selected by dialling the mailbox number nnn using the directory service or you may also add comments and leave it as a memo to yourself The Send and Copy Service option 6 allows a user to send copies of a message to multiple recipients easily A different introduction message may be left for each recipient Rewind the message 5 seconds Change playback volume of the recording There are two levels of volume during playback
54. lace an outside call on hold at your phone so that other users cannot get it e Press the HOLD button twice The call will flash green on your keyset and this line will show a steady red light on other keysets e To retrieve the call press the flashing green line button or press the HOLD button a third time NOTE Intercom calls will always be placed on exclusive hold REMOTE HOLD When you wish to place a call on hold at another station Press TRANSFER and a dial the station number or press the appropriate DSS key Press the HOLD key This will place the call on system hold on an available CALL but ton or Line Key at the remote station and retum you to dial tone NOTES 1 If the destination station does not have any free CALL buttons or line keys you will hear No More Calls tone and must retum to the other party by pressing the TRANSFER key or the RETURN soft key in the display 2 Intercom calls cannot be remote held HOLD RECALL If you leave a call on hold longer than the hold timer it will recall your sta tion The button that the call appears on will have a slow flashing amber light e When your phone rings lift the handset or press the ANS RLS key to an swer the recall 19 e If you do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with another extension e Press the TRA
55. lbox owner features Please review this section carefully before you use your mailbox Your voice mail box has the capability of storing private messages offers a number of options for sending or redirecting messages and provides sever al ways to notify you of new messages or calls This section can be used by mailbox owners from within the office or from telephones outside the office The basic operation is the same but the access method will be different See the SVMi 8 Telephone Keypad Interface Diagran for more details Note that some features and prompts detailed here may not be available to all mailbox owners See your system administrator if you have questions about feature availability 61 CH CO EN amp E While Listening to Messages 1 r a 2 3 Save Msgs F Save Discard 11 Message Messages Previous Msgs 5 4 Call Sender 6 Reply to 55 Forward Sender Deliver Fax Copy a Copy 9 8 Forward 5 Secs Pause 99 Resume Change Speed 0 Cancel Pay oons Skip Messages Executary Msg Information D Access Manager Menu 1 2 3 Follow Me Call Blocking g f g 4 5 6 Call Call Find Me Forwarding Screening g 7 g a Auto Set 8 9 Night Pause Access Resume Profiles Intercept Cancel Executary a a 0 Play Play Access Options Coverage x
56. nm This feature allows display keyset users to review Caller ID information for calls sent to their stations This list can be from ten to fifty calls in a first in first out basis The list includes calls that you answered and calls that rang your station but that you did not answer When reviewing this list you can press one button to dial the person back The system must be using LCR to dial the stored number e With your handset on hook press TRANSFER and then dial 110 e Press 121 to tum CID REVIEW ALL on or 120 to tum it off e Press TRANSFER to store your selection SECURE OHVA 1 version onm This option allows you to receive OHVA calls via the speaker while you are on the handset e With you handset on hook press TRANSFER and then dial 110 e Press 131 to tum AUTO CAMP ON on or 130 to tum it off e Press TRANSFER to store your selection 46 DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes Pressing one of these keys has the same effect as press ing a programmable key These keys are called soft keys as their functions are not fixed They change to present you with the best options for that call condition The use of soft keys allows the programmable keys to be used for more DSS and speed dial keys The SCROLL key is used to display options available to the user at a partic ular time or during a specific procedure Press this key onc
57. ntercept This option is available only if the Administrator has assigned you this feature This feature is dependent on your weekly availability schedule which is entered in Personal Services if allowed by the Administrator When active the SVMi 8 will play your primary No Answer greeting during the day and your Night greeting during the night Pause Resume Play Current Options Access Profile Exit from Access Manager Play All Options Play Access Coverage PERSONAL GREETINGS o o The options available in this menu will be determined by your System Administrator and not all of them may be available to you In the simplest systems only a mailbox greeting will be available additional greetings may be accessible in more complex systems Your Personal Greeting will be played every time someone dials your exten sion and you do not answer You may record up to 9 Personal Greetings and you may assign any one of them to be active There are several different Call Coverage conditions to which you may assign any of your 9 greetings This will allow different greetings to play depending on the type of call or the condition of your telephone The Call Coverage conditions that you can assign specific greetings to are selected by the following digits 70 Primary No Answer Greeting Used when in your office away from your desk or during the time peri od you are scheduled available This option is available onl
58. of the call and hang up If the transfer is refused you will be reconnected to the outside 20 line when the called station hangs up or you can press TRANSFER to retum to the outside party If you wish to send the call to another exten sion without waiting for the first station to hang up simply press anoth er DSS button OR Press the CALL button or C O line key to retum to the outside party and begin the transfer process again When you are transferring a call to a keyset set for Voice Announce or Auto Answer the transferred call will always ring NOTES 1 After the inside party answers you may alternate back and forth between the parties by pressing the TRANSFER key 2 If you receive No More Calls tone that station has no key available to re ceive another call Press TRANSFER to retum to the other party 3 You cannot transfer an Intercom call by pressing a DSS key You must press the TRANSFER key and dial the destination extension number TRANSFER WITH CAMP ON When you are transferring a call to another station and you receive a busy signal you may camp the call on to this station Simply hang up when you hear the busy signal The called party will be alerted that a call is waiting for them NOTE If you receive No More Calls tone that station has no key available to receive another call Press TRANSFER to retum to the outside caller TRANSFER TO VOICE MAIL This feature is used to send a call directly to a voice m
59. option to recover undelete previ ously deleted messages during this period of time Undelivered Retrieval When this function is activated the SVMi 8 will allow you to recall any messages you have sent that have not yet been picked up by the recip ient E From the Mailbox Main Menu press 6 for Mailbox Administration E Press 4 for Undelivered Messages This useful feature will allow you to cancel any messages that have not yet been picked up by the recipient 73 5 6 Auto Play New Messages If this option is enabled after you enter your password correctly any new messages will immediately begin to play To enable this feature E From the Mailbox Main Menu press 6 for Mailbox Administration E Press 5 to Set Auto Play of New Messages Auto Play Message Information If this option is enabled the date time and sender s name will be played automatically before each message If this is disabled the information must be requested manually by pressing 00 To enable this feature E From the Mailbox Main Menu press 6 for Mailbox Administration EM Press 6 to Set Auto Play of Message Information MESSAGE BROADCAST This option will only be available if it has been allowed by the System Administrator Broadcast to All Mailboxes 74 If you have been designated as a System Administrator you may send a message to all mailboxes in the system E From the Mailbox Main Menu press 6 for Mailbox Administra
60. ot answer e Dial 603 plus the extension or group number e Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialling 23 FORWARD BUSY NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer destination programmed you may set both of these at the same time e Dial 604 e Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialling FORWARD FOLLOW ME When you want all calls to your extension forwarded to the extension where you are now e Dial 605 plus your extension number e Receive confirmation tone and hang up If you want a specific extension s calls forwarded to your phone Remote Call Forward e Dial 605 plus the desired extension number e Receive confirmation tone and hang up NOTE Ifthe Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialling FORWARD TO AN EXTERNAL NUMBER To forward outside calls to a number outside of your business you must have a FWD EXTERNAL button on your keyset e While on hook press TRANSFER and then dial 102 e Dial 6 e Dial the outside line access code followed by the telephone number that you want e Press TRANSFER to store e Press FWD EXTERNAL to tum
61. ou can have multiple programmed message keys PMSG and each one can have a different message code e Press any programmed message PMSG button The message is set and the button will light red Press the button again to tum off e Pressing another programmed message PMSG button will tum the previous one off and set a different programmed message 35 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset e While on hook press the DND key or dial 401 The DND key lights steady red to remind you of this mode e To cancel DND press the DND key again or dial 400 The DND light tums off You can make calls while in the DND mode NOTES 1 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key 2 If you place your keyset in DND mode and you do not have a DND key your TSI key will flash to indicate DND status ONE TIME DND If you are on a call and you do not wish to be interrupted while on that call you Can press the DND key and place your station in Do Not Disturb When you hang up at the end of the call DND will be automatically canceled and your keyset will be able to receive new calls This feature requires a DND key MUTE You can mute the handset transmitter or the microphone during any conver sation e Press the MUTE key It will light red e To resume speaking press the MUTE button again The light turns off BACKG
62. ou will receive No More Calls tone when you attempt to make a call and there is no key available for that line e If Least Cost Routing is enabled on your phone system this button may be labeled LCR or accessed by dialling an access code usually 9 e If your system is programmed to require an authorization code before making a call dial plus a valid code before selecting a C O line e If your system is programmed to require an account code before mak ing a call press the ACCT button or dial 47 plus a valid code press the ACCT button again and then select a C O line For more information on authorization and account codes see your system administrator NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before dialling ANSWERING AN OUTSIDE CALL e Lt the handset and you are automatically connected to the ringing call See Ring Preference under Customizing Your Keyset OR press the ANS RLS key to automatically answer on the speakerphone NOTE Ifa call is flashing at your keyset but not ringing you must press the flashing button to answer UNIVERSAL ANSWER Outside lines may be programmed to ring a general alerting device To answer calls ringing this device dial 67 or press the UA key This device can operate in any one of the six different ring plans NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER k
63. press it and dial the number that was announced If you have a PARK key press it and dial the announced orbit number e You will be connected to the parked call NOTES 1 If the call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 3 If the Hot Keypad feature has been tumed off you must first lift the hand set or press the SPEAKER key before you begin dialling SETTING A MESSAGE INDICATION When you are calling another station and no one answers or you receive a busy signal you can leave a message indication e Press the MESSAGE key or dial 43 and receive confirmation tone e Hang up The MESSAGE key on the called station will light Standard telephones receive special dial tone as a message indication or a lit message lamp if the phone is equipped with one and they are connect ed to an 8MWSLI card or a 16MWSLI card on the system NOTES 1 A station can have up to five message indications 2 Ifthe Hot Keypad feature has been tumed off you must first lift the hand set or press the SPEAKER key before you begin dialling CANCELLING MESSAGES To cancel a message indication that you left at another station dial 42 plus the extension number of the station at which you left a message To cancel all message indications left at your keyset dial 42 plus your exten sion Your MESSAGE light will go out NOTE If t
64. prompt ed to enter you password At this point the inside and outside callers follow the same instructions You will hear a message stating the number of messages left in your mailbox You will then hear the Mailbox Owner Main Menu with the following options Listen to New Messages See Listening to your Message Record and Send Message See Sending Messages Review Saved Messages See Listening to your Message Personal Greetings See Personal Greetings Mailbox Administration See Mailbox Administration Personal Services See Personal Services OF WU WRN HM Retum to Main Menu GETTING STARTED Using your new SVMi 8 mailbox is as simple as following a few simple spo ken instructions First time users should read this section as a tutorial The first things to should do are e Access your mailbox You already know how to do this e Record a personal greeting Dial 5 from the Subscriber Main Menu e Change your access code record your name and enter your directory name dial 7 from the Subscriber Main Menu After you have completed the steps above your mailbox is set up and ready to use LISTEN TO YOUR MESSAGES If there are new messages in your mailbox your VMMSG key will be lit Call the SVMi 8 by pressing this key and when prompted enter your password You will be at the Subscriber Main Menu Select 1 to listen to new mes sages or 3 to listen to saved messages SUBSCRIBER MAIN MENU The follow
65. rd your message at the tone After recording the message you will hear the Send Menu with the following functions Review Continue Recording Discard and Re Record Set message Attributes Delivery Options Schedule Future Delivery Send a Copy to Someone Else Save the Recording OURWNER Setting Message Attributes If after recording a message you select 4 you can set up any combination of the following delivery options Urgent Delivery Retum Receipt Requested Request a Call Back Private Delivery Reply Required Exit 2 Um P WNH Scheduling Future Delivery If after recording a message you select 5 to schedule future delivery you will be able to set message attributes and set this message as Immediate Delivery Next Few Hours End of Current Business Day Beginning of Next Business Day A Coming Day of the Week Specific Day Time Exit AS UP WNH ACCESS MANAGER The Access Manager allows the subscriber to set a number of options for when where and how the SVMi 8 contacts you when a caller dials your extension number These options must be allowed by the System Administrator They are 1 Follow Me This option is available only if the Administrator has assigned you this feature Allows the subscriber to enter an alternate location and set how long the new destination will be active This number may be an internal or exter nal number This is useful if you are frequently traveling or changing the num
66. require setup by the System Administrator Message Waiting Lights When a new message is left in your mailbox the voice mail message light on your keyset will flash Press this flashing key and follow the prompts to retrieve messages This key may be pressed at any time to call your voice mailbox Answer Machine Emulation If you have an Answer Machine Emulation key programmed on your keyset you can use it to monitor calls going to your voice mail and optionally answer them The operation of this feature is similar to screening a call ona home answering machine Your keyset must be set to forward on no answer to voice mail After ringing your station the caller will be connected to your voice mail and hear your personal greeting before leaving a message During this time you will be monitoring the connection between the caller and your voice mail box At this time you will only be monitoring the call you can not talk to the other party until you answer You may pick up the call at any time or ignore it To activate this feature press the AME key It will light and the feature is set Press again to turn off If this key is pressed while a station is ringing dur ing forward no answer the feature will be tumed on for the current call only While the caller is leaving a message or ringing you may E Press to immediately put the caller in your voice mailbox and mon itor it E Press to immediately disconnect your station The c
67. ress TRANSFER to exit and store your selection To cancel any of these messages e With the handset on hook dial 48 plus 00 OR e With the handset on hook press TRANSFER and then dial 115 plus 00 and TRANSFER again to exit 52 TEXT MESSAGING version onm This feature allows two digital keyset users to respond to each other with preprogrammed messages After receiving an Off Hook Voice Announcement or Station Camp On you may respond with a text message while continuing to talk and listen to your outside party The other station can view this message and take the appropriate action or respond back with another text message There are 25 messages 01 25 stored in system memory that can be sent to another display keyset Only the display keysets that are allowed in sys tem programming MMC 318 will receive the TMSG softkey in the display and use this feature Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy However if you do not know them use the UP DOWN key to scroll to the desired message then press SEND The basics steps in text messaging are Press TMSG soft key to begin text messaging Dial the 2 digit number for the desired message Confirm this is the intended message then press SEND Wait for a reply from the other station steps 1 2 amp 3 When any station presses EXIT the displays at both stations return to their previous call progress condition
68. scroll through all five numbers Pressing the DIAL key will dial the number currently displayed Pressing the EXIT key will retum the keyset to idle e Press the NEXT key repeatedly to scroll through all five numbers e Press the DIAL key to dial the number currently displayed e Press the EXIT key to return the keyset to idle condition DIAL BY NAME Each station or speed dial number can have an associated directory name A station or speed dial number can be selected by scrolling alphabetically through a directory name list This on line phone book allows the user to look up and dial any station or speed dial number in seconds e Press the DIR key DIRECTORY e Select the directory you wish to use PERS personal speed dial num bers SYS system speed dial numbers or STN station names e Dial the key on the keypad that corresponds to the first letter of the name you wish to search for e Use the UP and DOWN arrows to scroll through the names e Press the DIAL soft key to dial the number NOTE A DIR key can have an extender to take you directly to one of the above lists PERS SYS or STN CALL PROGRESS DISPLAYS During everyday call handling your keyset display will provide information thatis helpful and in some cases invaluable Displays like CALL FROM 203 TRANSFER TO 202 701 RINGING TRANSFER FM 203 708 busy Camp on to 204 Recall from 204 Call for 501 message frm 204 and FWD ALL to 204 keep
69. se these when you initially set up your mailbox You probably will not need them after that 1 Setting your Password E From the Main Mailbox Menu press E Press 1 The current password will be played and you will have the chance to change it 2 Recording your Name Use this option to record your name Your recorded name is played in several different situations It is important to record your name for prop er operation of the SVMi 8 system E From the Main Mailbox Menu press E Press 2 The current name will be played and you will have the chance to change it 3 Entering your Directory Name Use this option to enter your Directory Name Your Directory Name is used by callers to find you if they do not know your extension number E From the Main Mailbox Menu press E Press 3 The current Directory Name will be played as a string of digits that are equal to your name spelled out on your telephone keypad Follow the instructions to enter a new name You will be prompted to enter your last name and then your first name This must be done in order for the directory feature to work correctly 4 Extended Prompting Use this option to drastically reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the SVMi 8 76 KEYSET USER FEATURES The following options are available if you have a display keyset They
70. sets may receive a voice announcement while on another call The call ing station must have an OHVA key When you are in DND you cannot receive OHVA calls The OHVA feature will work with intercom and trans ferred calls When you receive an OHVA and secure OHVA is ON you will hear the announcement in the handset receiver if you are using the handset If secure 40 OHVA is OFF then you will hear the announcement on the speaker if you are talking on the handset If you are using the speakerphone the announcement will always be heard through the speaker To make an off hook voice announcement e Dial the extension number or press the DSS key e When you receive a busy signal press the OHVA key e After the attention tone begin speaking e Finish the call by replacing the handset or pressing the ANS RLS key e Press the flashing CALL button on your keyset This will place the orig inal party on hold and allow you to talk to the announcing party e To retum to your first party press the key corresponding to your original call This will disconnect the OHVA call NOTES 1 When you are voice announcing to a station close to you use the hand set to avoid an echo effect 2 You cannot off hook voice announce to single line telephones If your keyset is associated with a DCS 32 Button Add On Module you can receive Executive OHVA calls Executive Off Hook Voice Announce allows you to engage in conversation on your keyset and simult
71. the cursor is placed correctly before you enter the ex tender LCR WITH CLEAR When you are making an outside call using LCR and dial an incorrect digit you can press the CLEAR soft key to reenter the telephone number You do not need to redial 9 to reaccess LCR BACKSPACE WITH LCR i versiononty If you misdial while using LCR you can delete digits shown in the display by pressing the BSPC soft key as many times as necessary ADVANCED PROGRAMMED MESSAGES This is an advanced form of the PROGRAMMED MESSAGE feature with the ability to add an extender such as date or time Example RETURN ON Dec 24 or RETURN AT 03 30p These are messages 26 30 and can be used in addition to 01 25 described in PAGING AND MESSAGING sec tion in this guide e With the handset on hook press TRANSFER and then dial 115 e Dial any message code 01 30 listed on the back of this user guide or press UP or DOWN to select any message you desire Messages 26 30 are used for inserting a date or time If you select one of these mes sages 26 30 your phone will wait for five more digits to be entered At this point you will enter two digits for hour or month 01 23 and two dig its for day or minutes 00 59 The fifth and final digit to be entered is a located on your dial pad to select a for A M p for PM or for date Depressing the button on your dial pad will scroll through these three options a p and e P
72. tion EM Press 9 for Broadcast Messages This option will only be available if your mailbox has been assigned System Administration privileges PERSONAL SERVICES The Personal Administration Menu is used to set your password and record your name Each of these features must be allowed by the System Administrator 1 Workload Management Allows you to group your reminders as Commitments Follow Ups or Tasks for better organization You may further define these as Active or Pending pending means scheduled for future delivery Stored Numbers Allows you to enter up to 9 stored phone numbers The first five of these are used in the Find Mei feature but any of them can be easily dialed using only one digit from within your subscriber space See Personal Services 5 Place a Direct Call Schedule Availability Allows you to enter a weekly availability schedule for use with the Auto Night Intercept feature Follow the spoke directions to enter the weekly days and times of your availability Place a Direct Call Allows you to place a direct call out of the SVMi 8 from anywhere You may either dial the number or dial a single digit 1 5 that corresponds to a stored number See Personal Services 2 Stored Numbers Personal Administration This area is used during the initial set up of your mailbox see next sec tion 75 PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes that are rarely changed U
73. tion has no available key to accept your call Hang up or leave a message 2 If the Hot Keypad feature has been tumed off you must first lift the hand set or press the SPEAKER key before dialling AUTO CAMP ON L VERSION ONLY When you want to automatically camp on to a busy station without pressing the camp on button every time you call a busy station you can set your phone for auto camp on e With the handset on hook press TRANSFER and then dial 110 e Dial O81 to tum on auto camp on or 080 to tum it off e Press TRANSFER to store your selection 17 CALLING YOUR SYSTEM OPERATOR e Dial 9 to call your system operator or group of operators e Ifyou want to call a specific operator dial that person s extension num ber NOTE If the Hot Keypad feature has been tumed off you must first lift the handset or press the SPEAKER key before you begin dialling 18 CALL PROCESSING SYSTEM HOLD e When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line key at other keysets it will flash red at those keysets e To take the caller off hold press that key and the green flashing light will go steady green again Resume the conversation NOTE While on a call pressing a line key route key or flashing CALL but ton will automatically put your first call on hold and connect you to the new call See Automatic Hold under Customizing Your Keyset EXCLUSIVE HOLD To p
74. ur keyset does not have a NEXT key press the CID key and then the NEXT soft key SAVING THE CLIP NUMBER At any time during an incoming call that provides CID information you may press the SAVE key to save the CID number If your keyset does not have a SAVE key press the CID key the SCROLL key and then the SAVE soft key The system must be using LCR to dial the saved number REDIALLING A SAVED CLIP NUMBER To redial a number that has been saved press the SNR key or dial 17 NOTES 1 Your telephone system must have LCR correctly programmed to redial the saved number 2 Ifthe Hot Keypad feature has been tumed off you must first lift the hand set or press the SPEAKER key before you begin dialling STORING A CLIP NUMBER At any time during an incoming call that provides CID information you may save the CID number as a speed dial number in your personal speed dial list To store a Caller ID number in a personal speed dial bin e Press the STORE key The system displays the speed dial bin in which the number was stored OR e Press the CID key and then press the SCROLL key e Press the STORE soft key e The system displays the speed dial bin in which the number was stored NOTE Your telephone system must have LCR correctly programmed to re dial the saved number If LCR is not being used on your system you will not be allowed to STORE CLIP numbers 57 INQUIRE CLIP PARK HOLD INFO If you are informed that an incoming c
75. versation press the PRB key a second time the PRB key LED will be off To J oin a Non Private Conversation When someone has informed you that you can join a conversation e Press the C O line key that he she has indicated OR e Dial the C O line number that he she has indicated 26 NETWORK FORWARDING If you system is equipped with the L version of software and your system is networked with another system there are 3 types of forwarding that must be used when you want to forward calls to a station that is located in anoth er system on your network These forwarding types are described below CALL FORWARD UNCONDITIONAL To forward all your calls to a station in another system on your network e Lift the handset and dial 608 plus the extension or group number e Receive confirmation tone and hang up To cancel Call Forward Unconditional lift the handset and dial 600 OR dial another forward code e g 604 CALL FORWARD BUSY To forward calls to a station in another system on your network when you are on the phone e Lift the handset and dial 609 plus the extension or group number e Receive confirmation tone and hang up To cancel Call Forward Busy lift the handset and dial 600 OR dial anoth er forward code e g 604 CALL FORWARD NO RESPONSE To forward calls to a station in another system on your network when you do not answer e Lift the handset and dial 60 plus the extension or group number e Re
76. y again to exit the group and tum the light off Re peat as necessary If you do not have an IN OUT key e Dial the IN OUT access code number the group or 1 to enter the group NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPEAKER key plus O to exit The IN OUT key can include an extender to indicate the specific group that this key will affect This means that if you are in multiple groups you can de cide for which groups you will receive calls 42 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME feature to enable password pro tection This will prevent unauthorized people from listening to your mes sages being left The passcode is the same as your station passcode This feature only applies if there is a CADENCE card installed in the system and your keyset has a programmed AME key e With the handset on hook press TRANSFER and then dial 110 e Dial 101 to tum on AME PASSCODE or 100 to turn it off e Press TRANSFER to store your selection AUTO CAMP ON c version ontv This option allows intercom calls to be automatically camped on if possible when a busy station is called e With the handset on hook press TRANSFER and then dial 110 e Press 081 to tum CAMP ON on or 080 to turn it off e Press TRANSFER to store your selection SELECT RING TONE Each keyset user can select any one of eight ring frequencies e While on hook press TRANS
77. y if the Administrator has assigned you the Basic Greeting feature Example Hi this is J ohn Smith I m sorry am not available to answer your Call If someone else can help you please enter the extension num ber now Or to leave me a message press 1 Busy Greeting Used when talking to someone on your extension or the telephone at your Designated Location This option is available only if the Administrator has assigned you the Busy Greeting feature Example Hi this is John Smith I m on another line right now Please choose from the following options Call Blocking Greeting Used while Call Blocking is enabled This option is available only if the Administrator has assigned you the Call Blocking feature Example Hi this is J ohn Smith Sorry missed your call but I m going to be out of the office for the next few hours Please choose from the fol lowing options Night Greeting Used during the time period you are NOT scheduled available usually after business hours during the evening and at night This option is available only if the Administrator has assigned you the Auto Night Intercept feature Example Hi this is John Smith I ve left the office for the evening Please choose from the following options Call Screening Greeting Used while Call Screening is enabled you REJ ECT a caller after listen ing to the caller s record name This option is available onl
78. y if the Administrator has assigned you the Call Screening feature 71 Example Hi this is J ohn Smith I m sony but just cannot speak with you at this time Please choose from the following options You may also edit each one of the greetings 1 9 Edit Personal Greetings Follow the instructions to record your greeting message When you are done recording your message you will be able to listen to the message you recorded save the message you recorded and retum to the previ ous menu record the message again or exit without saving the mes sage Note If you record only the greeting assigned to the No Answer Call Coverage Condition then that greeting will play to callers for all Call Coverage Conditions No Answer Busy Blocked Night and Rejected Caller In this case the salutation part of the greeting should be very general Edit Mailbox Greeting Used whenever a caller reaches your mailbox This option is available only if the Administrator has assigned you the Mailbox Greeting Option feature Example Hi this is John Smith Please leave me a message will call you as soon as can Note This greeting will only play if none of the 5 personal greetings has played to the caller MAILBOX ADMINISTRATION The Mailbox Administration menu is used to turn on and off your pager noti fication message alert options and other sent message control features 1 72 Message Alert When this
79. y placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips Remove the ribbon cable knockout from the bottom of the keyset Clip the 14 button strip to the side of the keyset Plug one end of the ribbon cable into the keyset and the other end into the 14 button strip Place the support bracket over the ribbon cable and secure with the six screws provided Reattach the base pedestal L gt REMOVE KNOCKOUTS CONNECT RIBBON CABLE ADDING A KEYSET DAUGHTERBOARD MODULE Place the keyset face down on a flat surface Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the key set body with your fingertips Remove the two knockouts from the bottom of the keyset Plug in the daughter module and secure with the two screws provided SECURING SCREWS 13 OUTSIDE CALLS MAKING AN OUTSIDE CALL e Lt the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle out side line button line group button or dial a line access code to receive dial tone through the speaker Op press SPEAKER receive intercom dial tone and dial a line access code e Dial the telephone number e Finish the call by replacing the handset or pressing the ANS RLS key NOTE Y

iDCS KEYSET USER GUIDE - Plexus Communications

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