Integrated EFTPOS User Guide
Contents
1. 27 Bendigo Bank business Bendigo and Adelaide Bank Limited The Bendigo Centre Bendigo VIC 3550 ABN 11 068 049 178 AFSL 237879 BENSOMB248 S35660 07 112. 148 0 S ADV alod au 12e3U09 Osje pjnoys 1 aoeld BuMe SI pne araijaq Aay Ji 19155 y 12E1U09 pue DIE y ule1qo pue AJ o p u Aay JOU Jl OS Op 0 ajes S 1 JI auop aq Aluo 5141 MULG BUINSSI AY JILJUOI pue JaWOJSNI WO Ped 0 1UEUDIAN 49155 AY 12E1U09 pue pled y Ulelq0 pue AJ 0 p u u You Jl OS 0 ales SIN J auop ag Ajuo pinous SIY Yueq BUINSSI AY 3052009 pue JaWOJSNI WOI Pld 0 2UEUO HN yueg Sulmssi au 3282002 pue DIS au Ule1go pue An o paau Adu ou H OS Op ales sI 1 J auop ad luo pinoys 5141 Yukq SUINSS y 1061400 pue JaWOJSNI WO piga BAOWAI O 1UEUDIAN Slie1ap 104 MUEG 1194 1061402 pinoys 4aploupie2 YudwAed Jo WO Jayjoue aas 0 1UEU918UJ SIADV SIIE1OP 10 yueq v 2E U00 p nous Japjoypseg yuawAed Jo WHO Jayjoue Maas O JULYNIN SIIE1OP 104 Yueq v PEJUOI pinous Jepjoypseg yUawAed Jo Wo Jayjoue Maas O 140 s ie1 p 10 yueq v PEJUOI Pinoys Japjoypseg yuawAed Jo Wo Jayjoue Maas 0 JULYNIN pago Ian Ino o YUEG Mey JOeJUOD p nous Japjoypieyg uauufed Jo WHO Jau1oue Maas O JULUYNIN SIIEJOP 10 Yueq v 12e1U09 Pinoys 4aploupie92 yUuawAed Jo Wo Jayjoue Maas O JULYNIN paambai uonoy p ull q uonsesuei Aq payoddns jou dn ai pie u lo3s dn yold puedo 1so dn yold Jeloads piga dn 4214 s
3. Integrated EFTPOS User Guide Table of contents Keypad layout 3 Debit card purchase 4 Credit and charge card purchase 5 Processing a tip restaurants only 6 Pre authorisation on credit and charge cards at hotel or hire car only 7 Processing a refund 8 Reprinting receipts 9 Processing a void transaction 9 Merchant settlement processing 10 Printing sub totals 11 Replacing printer paper 11 Chip card errors and fallback process 12 EFTPOS merchant fallback process 13 Obtaining and authorisation 22 2 2 14 Failure to connect to the netvvork 15 Terminal failure iis va vies ae ral s MRR ee R Ne RE DULAG 16 Fraud prevention for merchants 19 Transaction response codes 21 Contact dee IA heed xana Ee E w 26 Keypad layout Function key 1 Function key 2 Function key 3 Cancel key Clear key Enter key Debit card purchases 1 Finalise sale on your regi
4. l Nid paaoxg Munoas 1ajinboe 196 u00 101da99e pueg DIS p 1ouls sH JaJinboe PEJUOI J01da92e pika p dsns palidxJ uonduos q p ullo q p ullo q p ullo q p ullo q p ullo q p ullo q p ullo q p ullo q p ullo q smeis uonoesuely TOE 60c 80c 10c 90c SOC voc 602 COC TOG apo 23 ulese uonoesuen 100 SEEP YULG 1194 1061402 pinoys 1eploupie2 uauifed Jo WHO Jayjoue yaas 0 1uEU24au S ADV juowAed Jo aas JO sainpasold voedlies Jad se UODOESUEIL BU 5590010 o sp u JULYNIN BU 5 511 Jl uonnoesuen Ajay easels Joel e 12 paliya aq ued uon esuen SU eu au BunJe s pue ssauisnd step e Buipua USJIMS juawAed Jo wo aas p nous 146 SUL G T siauig XAWY 18 Apadold p yuli u q aney jou Kew Jeuiuua v gor slauig XAWY SI p sn Bulag pie ay Jl 6414 Syt 18 pemolle 10u SI pied JUL yuatuAed Jo Wo Jayjoue pinous juey219w au slies SIY J urege uonoesuen v 1dwuane uay lA p ay 3 s M ulese uon2esuen dwany yu uu ed Jo 19U OUE uie1do e ns uonoesuen AY Jl uonoesuen SU 40 p3199 9s SEM ad 1UNO9DE 1221102 au sunsuz u q SBY Nid OU aiNSua DIE 1ID 49 sem DIE au J aed Jo Wo Jayjoue sanbal pred se si Ao ue SI pasn pled au JI S 1
5. 51 aunyeusis JI SIMEUBIS UjIM paAoidde uonoesuel LON 51 ainjeugis uonoesuel si aunjeusis J aunjyeusis UNM panoldde uonoesuesl panouddy uondu s q snje s 5 sapoo jeuonippy saunpaold Jad se Jayonon yoeq je e Jo 1aploupie9 y woy WawAed Jo WO Jayjouk aas pinoys UBY019 SIIE4 18824 8014 AY Jl UlESE UO pue HO palamod aq IIM ILUIWJAL aoueisisse 10 PEE COST UO Sad di H 3982002 O 1UEU9JAN OVW Ulege uonoesue n 3d l ny pasinbay uoy ON yapjoypseo y woy UdwAed Jo UOJ ule1qo PINOUS JULUYNJIW ay ell SIU J uonoesuen v Am n pue IEUlUL v 3 s HM GOL VEE 8 UO Sad dat 3282002 0 1UuEU91aN UONell2uo9ay aw Ing uonoesuen May Ino p uumn Janss DIS uon y uonduos q Sapoa p ull q uonoesuely p ullo q p ullo q p ullo q p ullo q smeis uonoesuedy TZ ez EA EA TA TA apo 096 TCG Es TT6 apo 25 26 Contacts Merchant Help Desk 24 hours a day 7 days a vveek 1800 334 702 Merchant Services 1300 132 741 Credit Card authorisations 1300 368 839 To order stationery 1300 132 741 or collect your EFTPOS rolls from your local branch only if your EFTPOS terminal is where the printer is incorporated Notes
6. IJO pue AN 0 1UEUDIEIN paunbai uonoy yons ou Jagwnu pied pl eAu junoooe pi eAu JUBY219W pienu suon puo jeldbads nSS piga 0 uonoesuen uo si uonesuoulmny 1 DSS piga s l Nid paaoxg pueo JaJinboe PEJUOI 10109006 pika pie Dad ANOUOU JOU oq uondu sag pauljoeq pauljoeq p ulo q p ulo q pauipag pauipag pauipag pauipag pauipag pau jag smes uonoesuei TET OTT GOT SOT 2101 901 YOT EOT TOT 00T apog 21 YanSSI ay 196 U00 pue y uleigo pue An o paau YOU Jl os OP o ales s 1 JI auop ag Ajuo pinous 9111 Yueq BUINSSI ay 12e1u02 pue Jawo sno DIS o ULUNON 2 au Wo juswAed jo 19U 0UB UlE Q0 pinous JUeYoIOW au Sje siy J UONDESUENR ay Anal pue euluua ay 1959 GOL PEE OOST UO ys q di H 1981002 0 JULYJ N slie1 p 10 yueg v 26 U00 p nous JapjOUpIE YUdLfed Jo WO JJUJOUE Yaas O JULUNIN Sjlejap 401 YUEG 1194 1061402 pinoys Japjoypueg juawAed Jo Jayjoue 0 1 S ADV S IB Sp 40 YUEG 1194 1061402 pinoys Japjoyp e9 Tuawied JO WO 194 0Ue aas p nous JULYMON Sul gor susuig X3NWV 12 Au doud payulj aq ou few jeuwua ay gor si ulq XIWY 51 p sn Bulag ped ay JI slie1 p 10 yueg 1194 YEJUO2 p n
7. and the value may be debited from your merchant account Fraud prevention for merchants Listed are some tips to help minimise the risk of your business being affected by fraud Remember that the best course of action is awareness and prevention Check the name on the card fits the customer i e a male is not using a female s card Confirm the card number matches the abbreviated number printed on an EFTPOS receipt Keep the card until you check the signature Be wary of unusual shopping behaviour and multiple declines Don t split a transaction over multiple cards VVhen the card is present svvipe the card or take a manual imprint never hand key the card number Check the holograms and validity dates Don t process transactions on unsigned cards or cards vvith See ID in the signature panel Be suspicious of large or unusual phone or internet orders especially from overseas If the goods are paid for over the phone when the goods are collected ask for the card and take an imprint Especially for phone and internet orders deliver goods to a person ina building and ask for ID For internet phone or mail orders confirm your customer is the genuine cardholder Your business will be liable for losses in a dispute situation If you have any reservations or concerns in regards to a transaction please contact Merchant Services on 1300 132 741 prior to processing Authorisation is not proof of identity or guarante
8. by the terminal the following instructions should be followed 1 The terminal will attempt to read the chip card however the terminal will respond vvith Card not accepted Press enter to continue Remove the card from the chip reader and svvipe the magnetic stripe of the card Process the transaction as normal EFTPOS merchant fallback process If you are unable to perform a transaction electronically via your EFTPOS terminal due to a technical error providing the circumstances are valid you may choose to continue to accept card transactions by following the procedures below This process is referred to as a fallback procedure Valid circumstances You MAY use the fallback procedures when either The EFTPOS terminal is not operational due to a technical error The EFTPOS terminal fails to connect to the network The EFTPOS message displayed is Issuer Not Available or Call For Authorisation after a transaction has been attempted or the HelpDesk has advised you to use the fallback procedures Invalid circumstances You MUST NOT use the fallback procedures when 1 A transaction is declined on the EFTPOS terminal for any reason 2 The transaction has not been attempted using the EFTPOS terminal 3 card has expired 4 The card is damaged unreadable in the EFTPOS terminal ie other cards work in the device You suspect the card is fraudulent 6 The card presented is unacceptable to the syst
9. ccepted Your register will print the merchant copy Your register will ask if you want to print the cardholder s copy Processing a refund 1 2 3 Select Refund from the menu on the screen of your register Enter the refund password then press ENTER Swipe the card down the side of the terminal the magnetic stripe needs to be inserted into the card reader facing the terminal keypad Type in the transaction amount on your register then press ENTER Select the account type by pressing the button next to the option required The terminal may prompt for the PIN Have the cardholder enter this then press ENTER or for a credit card transaction simply ask the cardholder to press ENTER The terminal will then process the transaction For credit card transactions the terminal will ask the merchant to check the cardholder s signature Failure to accept the cardholder s signature within 30 seconds will result in the transaction being processed as if the signature was accepted Your register will print the merchant copy Your register will ask if you want to print the cardholder s copy Reprinting receipts 1 Scroll through the menu options on your register until Reprints is displayed on the screen Select Reprints from the menu on the screen Select Last Receipt from the menu to immediately reprint the last receipt Alternatively you can select Any Receipt to find an earlier receipt Enter the STAN INV number f
10. d on the fallback voucher press yes to confirm signature has been verified When the EFTPOS terminal re establishes a connection the transactions stored in the EFTPOS terminal will be sent to the network You will be required to process a manual settlement to force OFFLINE transactions through the system 5 Your register will ask if you want to print the cardholder s copy 17 Voucher handling You must NOT bank any vouchers You must keep the Merchant Copy and the Customer Copy needs to be handed to the customer You must store the vouchers safely for a minimum of 18 months in a manner that enables prompt retrieval in case of a disputed transaction investigation Important You are responsible for assessing the validity of the circumstance for the completion of a fallback transaction You can call Merchant Services on 1300 132 741 if you are unsure of the validity of any situation You must use the Imprinter provided by Bendigo Bank to imprint each fallback Voucher The use of the imprinter ensures the card number is recorded accurately and minimises possible human errors Use of the imprinter proves that the card was present and offers chargeback protection for you Every transaction must be attempted on the EFTPOS Terminal before a fallback transaction is completed unless the HelpDesk has advised you otherwise You may be responsible for the value of a fallback transaction if the transaction is submitted inaccurately
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12. e of payment It simply confirms funds are available and the card hasn t been reported lost or stolen Never process transactions for someone else You will be liable in a dispute situation Never fulfill requests for goods that you don t normally trade in or sell Keep your terminal secure at all times and minimise the number of people who know your refund password Protect your customer s PIN never point cameras at terminals 19 20 Securely store transaction receipts containing full card details For terminal service or exchange ask for bank identification If you re not comfortable accepting card payment and the customer won t provide another form of payment don t proceed with the transaction If you are suspicious call 13 25 15 and ask for extension 500 or code 10 Your safety is paramount never put yourself in danger It is your responsibility to ensure that the person placing an order is the authorised owner of the plastic card refer clause 10 b clause 13 d third bullet point clause 14 and clause 17 f of the Merchant Terms and Conditions In the event of a dispute the onus is on you to prove the goods or services were provided to the rightful owner Failure to prove this will result in the full value of the transaction being debited from your account plus any dispute fee The examples provided are not a complete list of measures to minimise fraudulent behaviour or risks associated with merc
13. e of the transaction Debit Card Debit cards do not have an authorisation process whilst in fallback mode Transactions above your floor limit will display a warning that the transaction will be processed at the merchants risk If a debit card transaction above the floor limit is disputed your account may be debited for the value of the transaction Fallback process The fallback process can be used when either 1 The terminal fails to connect to the network Follow Processing a transaction procedures 2 The terminal is damaged Follow Terminal Failure procedures Failure to connect to the netvvork Card holder Merchant Terminal Switch Processing a transaction For credit card transactions only obtain an authorisation number before processing a transaction Debit cards do not have the ability to be authorised all transactions accepted above the floor limit are processed at the merchant s risk Complete the transaction as normal credit or debit At the end of the transaction the screen will advise the log on has failed and fallback processing will be displayed The terminal will prompt for the entry of your offline password Enter your password The terminal will prompt for the entry of the Authorisation Number Code Enter the Authorisation Number Code If you do not have an Authorisation Number Code to enter you can choose to continue however a warning message will be displayed on the screen advi
14. een tip adiusted the transaction cannot be adiusted in any vvay 1 o RA O Scroll through the menu options on your register until Tip Adjustment is displayed Select Tip Adjustment from the menu on the screen Enter the tip password then press ENTER Enter the Server ID then press ENTER Server IDs 1 to 9 are available by default Please contact the Help Desk for additional server IDs Enter the STAN INV number from the merchant receipt on which the cardholder has written the tip value then press ENTER Check the transaction details and if correct select Yes Enter the tip amount then press ENTER Check that the new transaction value is correct then ENTER Your register will print a receipt detailing the transaction and tip values and will display approved Your register will ask if you want to print the cardholders copy Pre authorisation on credit and charge cards at hotel or hire car only Check In The following procedure outlines the steps to be taken when carrying out a pre authorisation on a credit or charge card It should be noted that a pre authorisation does not mean an actual transaction has been processed on the card It is simply a way of checking that the card being offered can sustain the expected amount This way it is known in advance that the cardholder has enough credit to be able to purchase the goods services 1 s O MP 8 Scroll through the menu options on your register until P
15. em if you are unsure you can call the HelpDesk for advice on 1800 334 702 7 The cardholder makes a keying error on the EFTPOS terminal eg the cardholder exceeds PIN tries 8 The EFTPOS terminal responds card limit is exceeded You may be responsible for the value of a fallback transaction if the transaction is submitted inaccurately and the value may be debited from your merchant account 13 14 Obtaining an authorisation number Credit Card When a credit card is acquired whilst in Fallback mode you will need to obtain an authorisation code before processing the transaction through the EFTPOS terminal To obtain an authorisation number you must call the Credit Card Authorisation Centre and provide The type of merchant your are either Over the Counter OTC or MOTO Your merchant number The card number d Ne The card expiry date 5 The total value of the transaction If the transaction is approved you MUST record the Authorisation Approval Number ready to either enter into the terminal or to record on the fallback voucher If the transaction is declined you are not provided with a declined reason You need only advise the cardholder the transaction has been declined If the cardholder has any queries you must advise them to speak to their financial institution If you do not obtain an authorisation number but accept the transaction and the transaction is disputed your account may be debited for the valu
16. hant facilities Bendigo Bank Limited is not liable for any loss or damage suffered by you in reliance on this list of examples s ie1 p 104 yueg 1194 1981uo2 0 Japjoypik9 1uatufed Jo WHO Jayjoue Maas O JULYIW SIADV UIEBe UuONoesuen JdwWa e 4 peo Suuajua Ajjenuew Ji uoneuuoJul 40 yueq 1194 12E1U09 pinoys JapjoupieD TuswAed JO Wo Jayjoue Y S 0 1 8 ay S ADE uleBe sjey 1 J uleJe uonoesuen 100 ad pinoys JuawAed Jo w104 Jayjoue piko 5895 Uk SI DIS ay Jl 9Of sJduig X3NV 12 Auadoid payull u q JOU seu jeulua aY g r sieuid XAWY s p sn Bulag Die au Jl SIlelap 10 yueq 1194 1061400 0 Jeploupie2 au wo4 1u uu ed JO w104 1 uloue ulezqo pue Al 0 ULYNOWN spie9 Jo au WO JUaWAed JO w104 194 0Ue uie1do pue An 01 ULYMON SIIEJAP 40 MUEG 1194 1061400 pinoys Japjoup1e juawWAed Jo WO Yaas 0 ULUNAIW S ADV SIIE D 104 Yueq 1194 95 u02 pinoys Japjoupie9 juawAed Jo w104 12u1oue Yaas O ULUNIW S ADV Japjoupseo BU Wol JUaUAed Jo WO a1ewuieye Sesuee JULULMON SU papuswwodal SI 11 2DULISISSE 10 TOL PEE OOST UO Sad di H 3982002 0 14642 slle1 p 40 Yueq Maut oeuo pinoys 4aploupie2 1uawifed Jo Wo JAYJOUR Maas 0 JULYIASIN s le1 p 40 YU 1194 1061402 0 JepjoypieI y Wo4 JUaWAed JO w104 Jayjoue UIE
17. ll the information on the Fallback Voucher is accurate and legible through all three layers Give the cardholder the Cardholder Copy of the fallback voucher When the EFTPOS terminal is repaired replaced the details on the voucher MUST be key entered into the terminal following the steps outlined in Voucher Entry below Step Tvvo Voucher entry For credit card transactions only obtain an authorisation number before processing a transaction Debit cards do not have the ability to be authorised all transactions accepted above the floor limit are processed at the merchant s risk Scroll through the menu options and select Voucher Entry from the menu on the screen Enter your offline password Select the transaction type by selecting Purchase or Refund Enter the card number and press Enter Enter the card expiry date and press Enter Enter the sale amount Select the account type by selecting Savings Cheque or Credit Enter the Authorisation Code Number If you do not have an Authorisation code to enter you can choose to Continue A warning message will be displayed on the screen advising that the transaction is above the floor limit and is accepted at the merchant s risk Debit cards do not have the ability to be authorised all transactions accepted above the floor limit are processed at the merchant s risk The terminal will ask the merchant to check the cardholder s signature As the cardholder s signature was verifie
18. ous JapjOUpIE u uu ed Jo WO JayJOUe Yaas 0 JULUNIN Sleep 104 Yueg 1194 PEJUO2 Pinoys ieploupie2 uauufed Jo WO Jayjoue Maas 0 JULYM N egen 40 YU 1194 12061402 pinoys JEploupieD Jualufed Jo WHO UlE 00 Spiez 5141 J uonoESUEBn 3y ANA pinous JULYUSW oul Seep 40 yUeg 1194 10e1uoo pinoys Japjoupseg Yuswfed Jo WHO Jau1oue 0 JULUANIAIW S ADV yuawuAed Jo JSUJOUE Yaas O 51 UEL eg SIY J uonoesuen Anai pue pajajas SEM ad 14 0206 1281109 yu uu ed Jo w104 JoyJOUe vaas 0 SI Jueyojaw Sieg SIY J uoh BsuEn pue paydajaS SEM AJA JUNODIe 196409 Y90949 SIlEn D 40 yueq 1194 1061402 pinoys Japjoupseg uauifed Jo Wo JaU1oue Maas 148 0 S ADV pie dn yold inouou 104 og p ldulo2 ag 104 UBI U0N2ESUBIL wi Aduanbayy IEMEIDUUM HU emeJpyjim xew p oxq eula 10 uonsesuen Dou je 104 UONJESUEI pie ON Nid 128409uI Spun Jusidyynsuj payoddns 104 uonoun d Jo JUNOIIR oN uonoesuen sldeidasoeun p ullo q p ullo q p ullo q p ullo q p ullo q p ullo q p uro q p ullo q p ullo q p ullo q p ullo q 00c vel 621 TET 021 611 811 111 911 STL VIT ETT 22 SIIEn D 40 YULG 1194 1061402 pinoys Japjoupseg uauifed Jo WO Jayjoue Maas
19. re authorisation is displayed Select Pre Auth from the menu on the screen Swipe the card down the side of the terminal the magnetic stripe needs to be inserted into the card reader facing the terminal keypad Type in the transaction amount then press ENTER Your register will ask if you want to confirm pre authorisation Check the transaction details and if correct select Yes The terminal will process the transaction and ask the merchant to check the cardholder s signature Select Yes or No on your register Failure to accept the cardholder s signature within 30 seconds will result in the transaction being processed as if the signature was accepted Your register will print the merchant copy Your register will ask if you want to print the cardholder s copy Check Out 1 Scroll through the menu options on your register until Pre authorisation is displayed Select Pre Auth from the menu on the screen Select completion from the menu on the screen Select STAN INV enter the STAN INV number from the approved merchant receipt then press ENTER Check the transaction details and if correct select Yes Enter the final bill amount and press ENTER The terminal will process the transaction and ask the merchant to check the cardholder s signature Select Yes or No on your register Failure to accept the cardholder s signature within 30 seconds will result in the transaction being processed as if the signature was a
20. rom the merchant receipt then press ENTER When you locate the required transaction select the transaction Your register will print a duplicate copy of the merchant and cardholder if requested receipt Your register will ask if you want to print the cardholder s copy Processing a void transaction The following procedure can only be used on credit card transactions A void can only be processed prior to the transaction being settled Once the transaction has been settled you must process a refund 1 2 3 4 Scroll through the menu options on your register until Void is displayed Select Void from the menu on the screen Enter the void passvvord then press ENTER Enter the STAN INV number from the approved merchant receipt then press ENTER Confirm if the transaction details are correct and select Yes Your register vvill process the void and print a merchant and cardholder if requested receipt 10 Merchant settlement processing Merchant settlement options Bendigo Bank is happy to offer alternative settlement options to our merchants Each option is slightly different and merchants are required to choose the most suitable for their business Some of the variants are specific and will only be suitable to particular merchants It should be noted that it is preferable that your terminal is plugged in and connected to the network at all times This is essential to perform settlements Terminal initiated au
21. sing that the transaction is above the floor limit and is accepted at the merchant s risk The terminal will process the transaction and ask the merchant to check the cardholders signature Failure to accept the signature in 30 seconds will result in the transaction being processed as if the signature was accepted The terminal will ask you to tear off the merchant s copy of the receipt and will then print the cardholders copy When the EFTPOS terminal next re establishes a connection the transactions stored in the EFTPOS terminal will be sent to the network You will be required to process a manual settlement to force OFFLINE transactions through the system 15 Terminal failure Card holder Merchant ma Terminal Switch In the event that the EFTPOS terminal is damaged credit card and debit card transactions can continue to be taken However the damaged terminal must be reported to the HelpDesk on 1800 334 702 There are two steps to follow to process a transaction Step One Use the cardholder s card and the imprinter provided to imprint the fallbacK voucher with Card number Expiry date Cardholder name Merchant name number and location Complete the following details Date and time Description of purchase eg hair cut clothing etc Amounts purchase and total Account type Authorisation No Code Obtain the cardholder s signature on the fallback voucher and compare it to the signature on the card Ensure a
22. ster 2 Select EFTPOS on your register as the form of payment 3 a For chip cards Insert the card facing up chip end first into the terminal as far as it will go and leave it there Follovv the prompts on the terminal screen b For magnetic strip only cards Swipe the card down the side of the terminal the magnetic stripe needs to be inserted into the card reader facing the terminal keypad 4 The terminal will prompt for cash out amount on your register If cash out is required enter in the amount then press Enter If cash out is not required simply press Enter 5 The terminal will ask the cardholder to select the account type Select this by pressing F1 for Savings or F2 for Cheque 6 The terminal will prompt for the PIN Have the cardholder enter their PIN then press ENTER 7 The terminal will then process the transaction and print the merchant s copy of the receipt on the printer connected to your register 8 Your register will ask if you want to print the cardholder s copy Credit and charge card purchases 8 Finalise sale on your register Select EFTPOS on your register as the form of payment a For chip cards Insert the card facing up chip end first into the terminal as far as it will go and leave it there Follovv the prompts on the terminal screen b For magnetic strip only cards Swipe the card down the side of the terminal the magnetic stripe needs to be inserted into the card reader facing
23. the terminal down to release the printer cover Remove any existing roll of paper 2 Lay the new roll in the printer with the paper being fed from the bottomof the roll Paper feeds from back to front 3 Replace the printer cover Ensure the paper has been threaded through the gap between the cover 14 12 Chip card errors and fallback procedures You MAY use the fallback procedures when either The chip on the card is damaged and cannot be read by the terminal Note You can clean or wipe the chip in case it is dirty or The chip on the card contains an application that isn t supported by the terminal VVhere the chip on a card is damaged and cannot be read by the terminal the following instructions should be followed 1 If the first attempt to read the card fails the terminal response will be Please remove card and re insert 1 attempt remaining X to cancel It is recommended that you clean the chip on the card by wiping a cloth over the chip This will ensure the chip contacts are free of dirt If a second attempt to read the card fails the terminal response will be Card malfunction press enter to continue and the terminal will respond with Please remove card and swipe Press X to cancel Remove the card from the chip reader and swipe the magnetic stripe of the card Process the transaction as normal Where the chip on a card contains an application that isn t supported
24. the terminal keypad The terminal may ask the cardholder to select the account type Select this by pressing F3 for Credit The terminal may then prompt for the PIN Have the cardholder press ENTER or enter their PIN The terminal will prompt the cardholder to remove their card Once the transaction is complete the terminal will advise you whether the transaction has been approved or declined The terminal will process the transaction and ask the merchant to check the cardholder s signature Select Yes or No on your register Failure to accept the cardholder s signature within 30 seconds will result in the transaction being processed as if the signature was accepted Your register will print the merchant copy Your register will ask if you want to print the cardholder s copy We strongly recommend that you do not key enter card transactions If the card reader will not read the card or you experience other technical problems seek another form of payment from your customer or follow the Fallback procedures listed in this guide In the event of a disputed transaction if you are unable to supply proof that the card was present the value of the transaction will be debited from your account in the form of a chargeback Processing a tip restaurants only The follovving procedure can only be used on credit and charge card transactions where a cardholder adds a tip to the merchant s copy of the receipt Once a transaction has b
25. to settlement The merchant nominates a time to settle which is stored in the terminal Each day at this time the terminal will dial in to our system and process the settlement automatically A detailed receipt will be printed for your records Manual settlement The merchant selects an appropriate time to perform a manual settlement on their register To process a manual settlement on your EFTPOS Terminal 1 Scroll through the menu options until Settlement is displayed Select Settlement from the menu on the screen Enter the settlement password then press ENTER Press Enter to confirm the settlement Q The terminal will process the settlement and print a detailed settlement receipt Forced settlement If the EFTPOS terminal has not been settled by 11 45pm EST our system will generate a forced settlement A settlement receipt will be printed when the terminal next connects to the network The funds will not include any transactions stored in the terminal For example tips reversals and fallback These will be included in the next day s settlement Printing sub totals 1 Scroll through the menu options until Reports is displayed 2 Select Sub total reports 3 Your register will print a detailed sub totals report Replacing printer paper Please note the below section refers only to EFTPOS terminals where the printer is incorporated 1 Open the printer cover by pressing the lever button on the right hand side of
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