USER GUIDE USER GUIDE
Contents
1. username virginbroadband com au Password The password you created with the email address 7 Ensure Remember Password is ticked Leave Require logon using Secure Password Authentication SPA un ticked and click Next to continue 9 Click Finish to complete your mailbox setup You have now completed setting up your mailbox and are ready to start sending and receiving e mail AOK YPORA In Outlook XP or 2003 click on the Tools menu and select E mail Accounts 1 Select the Add a new e mail account option and click Next Select POP3 and click Next Enter your User Information and the following Server Information Your Name The name you would like to be displayed to others when you send them an email Email Address Your Virgin Broadband email address Incoming Mail server mail virginbroadband com au Outgoing Mail server smtp virginbroadband com au V2 5 5 6 8 User Name Your full email address username virginbroadband com au Password The password you created with the email address Ensure Remember Password is ticked Leave Require logon using Secure Password Authentication SPA un ticked Click Next to continue Click Finish to save the settings and then Close to exit the Internet Accounts Screen You have now completed setting up your mailbox and are ready to start sending and receiving e mail gt 7 8 9 10 11 In Outlook 2007 click on the Tools2. V2 5 2 WELCOME TO VIRGIN BROADBAND Virgin Broadband offers an easy to use connection simply plug it into a compatible Desktop or Laptop computer meeting the system requirements below via its USB connector Shortly thereafter you are ready to go online using the latest HSDPA wireless network technology where available Your Virgin Broadband USB Modem combines the convenience of high speed wireless connectivity with extreme ease of use There is no need to configure advanced settings or parameters just plug the USB Modem in and let the installer work its magic Then you are only one click away from access to the Internet E mail Instant Messaging Downloading and more Your Virgin Broadband USB Modem is a truly versatile device for easy Internet access SYSTEM REQUIREMENTS e Free USB Port Some computers with low powered USB ports may require the supplied two port extension cable 50 MB of free hard disk space S X 10 4 AND ABOVE e Macintosh computer with an Intel PowerPC G3 G4 or G5 processor e 512MB of RAM AC VICE PACK 2 e Pentium 4 1Ghz processor or equivalent 128MB of RAM W TA HOME BASIC HOME PREMIUM ULTIMATE EIN gt e 1 GHz 32 bit x86 or 64 bit x64 processor 512MB of RAM for Vista Basic and 1GB for Vista Premium editions V2 5 3 CONNECTING YOUR VIRGIN BROADBAND USB MODEM 1 Connect the USB extension cable to your Modem 2 Insert th
3. from water and vapour and keep them dry Do not drop throw or bend your wireless device Clean your wireless device with a piece of damp soft anti static cloth Do not use any chemical agents such as alcohol and benzene chemical detergent or powder when cleaning Do not leave your wireless device and accessories in a place with a considerably low or high temperature Only use accessories approved by the manufacturer Contact an authorised service centre to address any abnormalities with the wireless device or accessories Do not dismantle the wireless device or accessories This will void the warranty EMERGENCIE un This wireless device functions through receiving and transmitting radio signals Therefore the connection cannot be guaranteed in all conditions In an emergency you should not rely solely on the wireless device for essential communications PTION RATE SAR Your wireless device is a radio transmitter and receiver It is designed not to exceed the limits for exposure to radio waves recommended by international guidelines These guidelines were developed by the independent scientific organisation ICNIRP and include safety margins designed to assure the protection of all persons regardless of age and health The guidelines use a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit for wireless devices is 2 0 W kg and the highest SAR value for this device when te
4. note of the details You will also have 4 additional e mail addresses available Simply give us a call on 1300 555 100 to create these additional e mail addresses LED STATUS INFORMATION Indicator This indicator indicates the status of the Virgin Broadband USB Modem Off The Virgin Broadband USB Modem is powered off Green Blinking twice The modem is searching for a network or no network is available Green Blinking once The GSM network is normal Dark Blue Blinking twice The modem is powered on but the Connection software is not running Green Steady GPRS data service is established Dark Blue Steady UMTS data service is established Light Blue Steady HSDPA data service is established STARTING YOUR VIRGIN BROADBAND CONNECTION When you plug in your modem the Virgin Broadband USB Modem software will now start automatically To start the software manually follow the directions below 1 Double click on the Virgin Broadband icon on your desktop 2 When you re finished click Disconnect and close the software or simply remove the USB Modem 1 Start the Virgin Wireless Broadband Connection software located in your Applications folder 2 Click Connect and you re online If you close the software whilst connected you will disconnect from the network CLOSING THE VIRGIN BROADBAND SOFTWARE To close the Virgin Broadband Connection software click Close or the X found in the top right o
5. APPLE OS X V2 5 After connecting the USB Modem the disk on the modem will automatically open Under Install or Run Program double click on Virgin Broadband to begin installation Please read the Software Licence Agreement and leave the installation directory unchanged The software will start to install and a progress screen will be displayed Select the disk drive where you wish to install the Virgin Broadband connection software and click Continue to proceed Choose Easy Install to proceed with the current install You will be prompted for an administrator password to allow the software package to be installed In most cases this will simply be the password you use to log onto the computer Click OK to continue When you see the message software was successfully installed click Close to finish Your computer will now start the Virgin Broadband Connection software which is already configured for the Virgin Broadband network Click the Connect button Open your Internet browser e g Safari You are now connected to the Internet and ready to start surfing YOUR FIRST CONNECTION The first time you connect you will be taken to a special page to activate your broadband service Enter your first name last name and specify your preferred email address with Ovirginbroadband com au and new password This will become the primary email address that Virgin will send notifications to from time to time Please make a
6. BAND BROADBAND SERVICES SYSTEM REQUIREMENTS 3 CHECKING YOUR DATA USAGE 1 MAC OS X 10 4 AND ABOVE 13 USING WEBMAIL WINDOWS SERVICE PACK 2 13 CHECKING YOUR ACCOUNT DETAILS 1 WINDOWS VISTA HOME BASIC HOME PREMIUM ULTIMATE TROUBLESHOOTING 12 BUSINESS ENTERPRIS 14 VIRGIN BROADBAND USB MODEM CONNECTING YOUR VIRGIN INFORMATION 13 BROADBAND USB MODEM 4 SIMCARD INFORMATION 13 INSTALLING THE VIRGIN DETAILED TECHNICAL SPECIFICATIONS 13 BROADBAND SOFTWARE 5 SAFETY INFORMATION 13 SOFTWARE INSTALLATION FOR WINDOWS 5 NTERFERENCE 13 SOFTWARE INSTALLATION FOR APPLE OS 5 MEDICAL DEVICES 13 NFLAMMABLES AND EXPLOSIVES 14 YOUR FIRST CONNECTION 6 MOTOR VEHICLES AND AIRCRAFT 14 LED STATUS INFORMATION Suit SAFETY i4 STARTING YOUR VIRGIN BROADBAND ENVIRONMENT 14 CONNECTI N WEEE APPROVAL 14 WINDOWS ROHS APPROVAL 14 MAGOS LAWS AND REGULATIONS 15 CLOSING THE VIRGIN BROADBAND CARE AND MAINTENANCE 15 SOFTWARE EMERGENCIES 15 WINDOWS SPECIFIC ABSORPTION RATE SAR 15 BODY WORN OPERATION 15 CONFIGURING YOUR COMPUTER REGULATORY INFORMATION 16 SOFTWARE 7 CE APPROVAL EUROPEAN UNION 16 CONFIGURING YOUR INTERNET BROWSER 7 ECC STATEMENT 16 MICROSOFT INTERNET EXPLORER 7 IMPORTANT NOTES E SAFARI OS X 10 4 TIGER 7 SAFARI OS X 10 5 LEOPARD 7 MOZILLA FIREFOX 2 X 7 SETTING UP YOUR E MAIL 8 OUTLOOK EXPRESS 8 OUTLOOK XP OR OUTLOOK 2003 8 Outlook 2007 9 Windows Mail Vista 9 Apple Mail OS X 10 4 Tiger 10 Apple Mail OS X 10 5 Leopard 10
7. USER GUIDE USB MODEM virginbroadband com au PACKAGE CONTENTS e Virgin Broadband USB Modem USB one port extension cable USB two port extension cable e User Guide GETTING TO KNOW YOUR 1 STATUS INDICATOR LIGHT SIM CARD SLOT FEATURES OF YOUR VIRGIN BROADBAND USB MODEM Easy Installation thanks to the Plug Play software embedded in the modem Easy connection directly to your PC or Mac e Visual feedback on the connection status through the modem LED Status Indicator Light and the easy connection software which includes a signal strength indication e Compatible with nearly all modern desktop and laptop computers equipped with Microsoft Windows or Apple OS X operating systems DISCLAIMER Virgin Mobile Australia has tried its best to make sure all information graphics and other items appearing in this document Content are correct and up to date at the time of publication We do not represent or warrant the accuracy or completeness of the Content and are not liable for any errors omissions or defects To the extent allowed by law Virgin Mobile and its officers employees agents and contractors exclude all liability for any consequential indirect or incidental loss or for any loss of profits income business or goodwill that happens from you using or relying on the Content whether or not it s caused by any negligent act or oversight on our part Certain
8. click on Change Settings Select Web Proxies from the list Ensure the box Web Proxy Server is empty Click on OK and then close the Networks window From the Tools menu select Options Click the Advanced icon In the Network tab click on the Settings button Select the Direct Connection to the Internet button Click OK and OK again to finish SETTING UP YOUR E MAIL You can access your email via our web mail page at http webmail virginbroadband com au Your Username is your full email address including the virginbroadband com au part Simply enter your Username and your Email Password to send and receive email You can access this from any Internet connection on any computer Alternatively you may choose to configure your email to be used by one of the following popular mail programs 1 In Outlook Express click on the Tools menu and select Accounts Click the Add button and select Mail Enter the Display Name you would like to be displayed to others when you send them an email then click Next 4 Enter the E mail address you created when you activated your broadband service then click Next 5 the E Mail Server Names screen enter the following settings and click Next Account Type POP3 Incoming Mail server mail virginbroadband com au Outgoing Mail server smtp virginbroadband com au 6 Inthe Internet Mail Logon screen section enter the following settings and click Next Account Name Your full email address
9. e APN is set to VirginBroadband You are attempting to use the service outside of Australia This is not currently supported No reception or weak reception where you are situated In the Virgin Broadband Wireless Software confirm that UMTS Preferred is selected under Profile Management Additionally check the signal strength meter to ensure sufficient network coverage Faulty Driver Installation Remove all previously installed instances of the software Then connect the USB modem to re install the software Conflicting with other programs Disable or Remove any other communication based program that may conflict with the USB Modem at your own discretion No or Weak UMTS HSPDA network where you are situated In the Virgin Broadband Connection Software confirm that UMTS Preferred is selected under Profile Management Additionally check the signal strength meter to ensure sufficient network coverage If you are unsure just ask us how on 1300 555 100 V2 5 VIRGIN BROADBAND USB MODEM INFORMATION SIM CARD INFORMATION To help protect against damage from electronic discharge e g static electricity please do not touch the SIM card connectors As a precaution always make sure that your USB Modem is already in your hand before inserting or removing the SIM card Removing the SIM card may cause damage and should be avoided Only the SIM card provided by Virgi
10. e USB cable into a spare USB port on your computer This double USB cable gives you more power if you have older USB ports Otherwise use the single cable 3 Follow the relevant steps below to install the Virgin Broadband Software V2 5 INSTALLING THE VIRGIN BROADBAND SOFTWARE SOFTWARE INSTALLATION FOR WINDOWS After connecting the modem s USB cable to your computer the setup software will run automatically If the software does not run automatically go to Computer which should be located on your Windows desktop and browse to the disk drive labelled VIRGINBROADBAND Double click on Autorun exe to start the installation program 1 2 Choose Install and then click Continue Please read the Software Licence Agreement and leave the installation directory unchanged The software will start to install and a progress screen will be displayed Once the software and drivers have installed click Finish Your computer will now use the new software to properly configure your modem Please wait until the software tells you it is finished An information balloon will pop up from your System Tray area to advise you of this This process may take several minutes When the install is finished the Virgin Broadband connection software will start Click Connect Open your Internet browser e g Internet Explorer You are now connected to the Internet and ready to start surfing SOFTWARE INSTALLATION FOR
11. f the application Alternatively you can right click on the Virgin Broadband Icon displayed in the Task Bar and select Exit To close the Virgin Broadband Connection software click the red circle in the top left of the application v2 5 6 CONFIGURING YOUR COMPUTER SOFTWARE CONFIGURING YOUR INTERNET BROWSER Your Internet Web Browser may need some small settings changed Virgin Broadband does not require anything specific to be set but some computers may already be setup to use old information from an earlier Internet Provider V2 5 NOMA WN gt BD up wn Nau pwn 2 wk wD Open Internet Explorer Ignore any errors that may pop up due to your Internet Browser being configured for another Internet provider Click on the Tools menu item and then choose Internet Options In Internet Options click on the Connections tab Ensure the option to Never dial a connection is selected Click on the LAN Settings button Un tick all the available options and click OK Click OK again to close Internet Options Click on the Safari menu item and select Preferences Click on Advanced Beside Proxies click on Change Settings Select the Network Virgin Mobile Broadband modem and click on Configure Click on Proxies and select Web Proxies from the list Ensure the box Web Proxy Server is empty Click on OK and then close the Networks window Click on the Safari menu item and select Preferences Click on Advanced Beside Proxies
12. g an electronic medical device consult your doctor or device manufacturer to confirm whether the radio waves emitted by the modem may affect the operation of this medical device V2 5 13 INFLAMMABLES AND EXPLOSIVES To prevent explosions and fires do not use your wireless device in areas where inflammable and explosive devices may be stored These areas include but are not limited to the following e Petrol stations Fuel depots such as the bunk below the deck of a ship e Containers Vehicles for storing or transporting fuels or chemical products Areas where the air contains chemical substances and particles such as granule dust or metal powder Areas indicated with the Explosives sign Areas indicated with the Power off bi direction wireless equipment sign Areas where you are generally advised to stop the engine of a vehicle MOTOR VEHICLES AND AIRCRAF Observe local laws and regulations while using the wireless device To prevent accidents do not use your wireless device whilst driving Radio signals may affect electronic systems used in motor vehicles For more information consult the vehicle manufacturer Ina motor vehicle do not place the wireless device over the air bag or in the air bag deployment area In the event of deployment of the air bag the wireless device may cause injury due to the extreme forces at play Observe the rules and regulations of airline companies W
13. hen boarding and aircraft switch off your wireless device Radio signals emitted by the wireless device may interfere with the aircraft s electrical systems CHILD SAFETY Do not allow children to use the wireless device without guidance Small and sharp components of the wireless device may cause danger to children or cause suffocation if swallowed EI RONMENT Observe the local regulations regarding the disposal of packaging materials used wireless devices and accessories Promote recycling where possible This wireless device is in compliance with the essential requirements and other relevant provisions of the Waste Electrical and Electronic Equipment Directive 2002 96 EC WEEE Directive ROHS APPROVAL This wireless device is in compliance with the restrictions on the use of certain hazardous substances in electrical and electronic equipment Directive 2002 95 EC ROHS Directive V2 5 14 LAWS AND UL S Observe laws and regulations when using your wireless device Respect the privacy and legal rights of others It is normal for your wireless device to get hot during operation Before you clean or maintain the wireless device stop all applications and disconnect the wireless device from your computer Use your wireless device and accessories with care and in a clean environment Keep the wireless device away from fires lit cigarettes and other direct flame sources Protect your wireless device and accessories
14. laws including the Trade Practices Act 1974 can imply warranties or conditions or impose obligations on Virgin Mobile that we exclude restrict or modify at all or that we can only exclude restrict or modify to a limited extent If these laws apply to the extent to which Virgin Mobile is able to do so our liability will be limited to the resupplying of the Content TRADEMARKS Virgin Mobile Australia and Virgin Broadband are trademarks of Virgin Mobile Australia Pty Limited All other trademarks mentioned in this manual are the property of their respective holders w and HUAWEI are trademarks of Huawei Technologies Co Ltd All other trademarks mentioned in this manual are the property of their respective holders NOTICE The information in this manual is subject to change without notice Every effort has been made in the preparation of this manual to ensure accuracy of the contents but all statements information and recommendations in this manual do not constitute a warranty of any kind expressed or implied Copyright 2008 Virgin Mobile Australia Pty Limited Copyright 2008 Huawei Technologies Co Ltd All Rights Reserved No part of this manual may be reproduced or transmitted in any form or by any means without the prior written consent of Virgin Mobile Australia and Huawei Technologies Co Ltd broadband virginbroadband com au V2 5 1 TABLE OF CONTENTS WELCOME TO VIRGIN USING THE VIRGIN BROAD
15. menu and select Accounts Settings Select the E mail tab option and click New Ensure Microsoft Exchange POP3 IMAP or HTTP is selected and then click Next In the Add New E mail Account window select the option to Manually configure server settings then click Next Ensure Internet Email is selected and then click Next Enter your User Information and the following Server Information Your Name The name you would like to be displayed to others when you send them an email Email Address Your Virgin Broadband email address Account Type POP3 Incoming Mail server mail virginbroadband com au Outgoing Mail server smtp virginbroadband com au User Name Your full email address username virginbroadband com au Password The password you created with the email address Ensure Remember Password is ticked Leave Require logon using Secure Password Authentication SPA un ticked Click Next to continue Click Finish to save the settings Ensure your new email account is selected click on Set as Default then click Close You have now completed setting up your mailbox and are ready to start sending and receiving e mail V2 5 pop por VIS In Windows Mail click on the Tools menu and select Accounts Click the Add button Select E mail Account and click Next Enter a Display Name and click Next 9 10 Enter your Virgin Broadband E mail address and click Next Ensure that POP3 is selected in the Incoming e mail server
16. n Broadband will work in your USB Modem If you remove the SIM and try to use your USB Modem it will not be able to find the network If you do this unplug the USB Modem replace the SIM and plug your Modem in again If the SIM is not properly inserted you will see the following error message Remove and re insert the SIM and try again DETAILED TECHNICAL SPECIFICATIONS Technical standard 3GPP R5 USB interface standard USB2 0 full speed standard Radio system GSM GPRS EDGE 900 MHz 1800 MHz 1900 MHz HSDPA WCDMA 2100 MHz Radio power output HSDPA WCDMA 2100 MHz Power Class 3 24 dBm 1 3 Dimensions D W H 89 37 mm 90 42 61 mm 90 14 50 mm Weight Approximately 50 g Power supply method One or two USB interfaces depending on the specifications of the connected computer Operating temperature 10 to 55 Storage temperature 40 to 70 SAFETY INFORMATION Read the safety information carefully to ensure the correct and safe use of your wireless device INTE e Do not use your wireless device under circumstances where use of such devices are explicitly or where its use may cause danger or interference with electric devices Use your wireless device taking care to follow the rules and regulations set forth by hospitals and health care facilities where applicable Some wireless devices may affect the performance of hearing aids For any such problems consult your hearing aid service provider If you are usin
17. nd log in using your full Virgin Broadband email address and email password USING WEBMAIL To use the Virgin Broadband Webmail service go to http webmail virginbroadband com au and log in using your full Virgin Broadband email address and email password CHECKING YOUR ACCOUNT DETAILS To check your account details go to http www virginbroadband com au and log in using your Virgin Broadband Service Number and your 6 digit Account Security PIN which you set when you opened your account V2 5 1 TROUBLESHOOTING POSSIBLE CAUSE POSSIBLE SOLUTION SYMPTOM USB Modem is not connected to a working USB port Check if the USB Modem is firmly plugged into the USB Port or check the connection of the USB extension cable if you are using one Perhaps try the double ended USB cable or another USB port No SIM inserted Disconnect the USB Modem Insert the SIM and reconnect the USB Modem to a USB port Insufficient signal Try moving the USB Modem to a different location e g Near a window The extension cable may be helpful in this situation Refer to the signal strength meter in the software Drivers are not properly installed USB Modem will show a yellow exclamation mark in Device Manager Microsoft Windows only Try removing ALL USB devices connected to your computer close all software applications and restart your computer The APN Access Point Name is incorrect Ensure that th
18. nterference received including interference that may cause undesired operation This device should be installed and operated with a minimum distance of 20 cm between the radiator USB modem and your body when using it via USB cable V2 5 16 IMPORTANT NOTES Email Address Email Password Service Number PIN Number virginbroadband com au broadband EE Please recycle me virginbroadband com au DY9771 APR 08
19. sted complied with this limit BODY WORN OPE Important safety information regarding radiofrequency radiation RF exposure To ensure compliance with RF exposure guidelines this device must be used with a minimum of 1 5 cm separation from the body Failure to observe these instructions could result in your RF exposure exceeding the relevant guideline limits V2 5 15 REGULATORY INFORMATION The following approvals and notices apply in specific regions as noted CE APPROVAL EUROPEAN UNION The wireless device is approved to be used in the member states of the EU The wireless device is in compliance with the essential requirements and other relevant provisions of the Radio and Telecommunications Terminal Equipment Directive 1999 5 EC R amp TTE Directive Federal Communications Commission Notice United States Before a wireless device model is available for sale to the public it must be tested and certified to the FCC that it does not exceed the limit established by the government adopted requirement for safe exposure The SAR limit adopted by the USA and Canada is 1 6 watts kilogram W kg averaged over one gram of tissue The highest SAR value reported to the FCC for this device type was compliant with this limit FCC STATEMENT This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any i
20. type field and enter the following server details Incoming Mail server mail virginbroadband com au Outgoing Mail server smtp virginbroadband com au Click Next to continue Enter your full email address in the E mail username field Enter your password and click Next Click Finish Click Close to save the settings and access your email You have now completed setting up your mailbox and are ready to start sending and receiving e mail 8 9 10 11 In Apple Mail client select Add Account from the File menu and then click Continue on the next screen On the New Account page enter the following information Account Type POP Account Description Virgin Broadband Full Name The name you would like to be displayed to others when you send them an email Email Address Your Virgin Broadband email address Then click Continue Enter the following in the Incoming Mail Server screen Incoming Mail server mail virginbroadband com au User Name Your full email address username virginbroadband com au Password The password you created with the email address Then click Continue Leave the default settings and click Continue Enter the following Outgoing Mail Server Outgoing Mail server smtp virginbroadband com au Then click Continue Leave the default settings and click Continue Confirm that the settings are correct and click Continue Click Done You have now completed setting up your mailbox and are read
21. y to start sending and receiving e mail 1 V2 5 US A 10 5 Open Apple Mail and select Add Account from the File menu 2 Enter the following Account information Full Name The name you would like to be displayed to others when you send them an email Email Address Your Virgin Broadband email address Password The password you created with the email address 3 Click the Continue button Enter the following Incoming Mail Server information Account Type POP Description Virgin Broadband Incoming Mail server mail virginbroadband com au User Name Your full email address username virginbroadband com au Password The password you created with the email address 5 Click the Continue button 6 Ensure the Use Secure Sockets Layer SSL option is un ticked and click the Continue button 7 Enter the following Outgoing Mail Server information Description Virgin Broadband Outgoing Mail server smtp virginbroadband com au 8 Ensure the Use Authentication option is un ticked and click the Continue button 9 Ensure the Use Secure Sockets Layer SSL option is un ticked and click the Continue button 10 Confirm that the settings are correct and click the Create button You have now completed setting up your mailbox and are ready to start sending and receiving e mail USING THE VIRGIN BROADBAND SERVICES CHECKING YOUR DATA USAGE To check your usage go to http mybroadbandusage virginbroadband com au a
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