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Faronics Deep Freeze Enterprise User Guide

1. To create a password complete the following steps 1 Select Enable on the appropriate row 2 From the Type drop down list choose the preferred kind of password The following options are available Workstation designated for use at the workstation when the Login Screen is launched Command Line for use with Command Line Controls The Command Line Control tool DFC exe does not function unless at least one Command Line password is defined LANDesk designated for use with the Deep Freeze Plug in for LANDesk Management Suite Console 3 Optional For passwords select the User Change check box to allow a user to change the password at the computer 4 Enter the password The password entered in the Password field is not hidden Do not use the same A password for Command Line and the GUI 5 To set a password to become active and expire on specified dates select the Timeout check box and use the drop down calendars to specify an Activation date and Expiration date Deep Freeze Enterprise User Guide Drives Tab 27 Drives Tab The Drives tab is used to select which drives are to be Frozen protected by Deep Freeze or Thawed unprotected or to create a ThawSpace a virtual partition on a Frozen Thawed drive where data can be saved permanently without being deleted by Deep Freeze during a reboot a Deep Freeze Configuration Administrator File Help 1 H we New Open
2. Click Save As to save the current settings of the Configuration Screen to a file A standard Save File dialog displays where a location and file name can be specified Click Edit at any time to re open the Configuration Screen with the current settings intact Click Close to clear the contents of the Configuration Screen and exit out of the dynamic configuration mode When updating the configuration on the computer the Embedded Events and A Maintenance tab options are updated with the new settings Deep Freeze Enterprise User Guide Licensing Licensing 55 The License Key can be updated via the Enterprise Console To update the License Key complete the following steps 1 Launch the Enterprise Console 2 Goto Tools gt Licensing 3 The Deep Freeze License dialog is displayed 2 Deep Freeze License License Key License Key Type Expiry Date Close Update License 4 Click Edit and enter the License Key in the License Key field 5 Click Update License The License Key is automatically updated on all computers communicating with the Enterprise Console If a computer is offline shut down or disconnected from the network the License Key is updated when the computer communicates with the Enterprise Console the next time Deep Freeze Enterprise User Guide 56 Using Deep Freeze Enterprise Console Scheduling Deep Freeze Tasks Deep Freeze Enterprise User Guide To schedule a Deep
3. 3 le defi i Es GE 83 m 3 J i Export user defined groups to a file ro ag lk ENT CT z LA p Sw Import user defined groups from a file Network and Workstations Network Configuration E localhost tkar IP Address Port Status Configuration Date Time a a Entir 2 Configuration Administrator ALL 192 168 0 12 7725 Thawed Tuesday March 31 2009 10 52 04 AM a2 User P Licensing Pe Sche Exit Options One Time Passwords Frozen Thawed an Target History s Total lt localhost 7725 Entire Network We will leave Console functions gt Activation selected This will ensure that if the new Console is moved to a different computer a One Time Password will need to be entered on the computer the new Console is moved to If this security precaution is not a concern in your environment do not select this option Console functions gt One Time Password is not selected because we do not want a teacher to be able to reboot the computer in Thawed mode under any circumstances If a teacher reboots the computer in Thawed mode students might install unnecessary software on the computer which will be retained even after a reboot We will leave all options under Workstation commands selected because we want a teacher to be able to send messages to students and to shutdown restart and wake computers as required Deep Freeze Enterprise User Guide 100 Appendix D Creating a Customized De
4. Deep Freeze requires both TCP and UDP protocols therefore one exception should be added for each 2 The Console and clients do not contain the correct network settings If the Console is set up to run under one port and the clients are using another they will not be able to see each other Also if the computers are configured for LAN WAN the IP must be equal to the IP of the machine where the Console is running The default LAN setup works as long as all the machines running the computer and Console exist on the same subnet However if a VLAN is being run or if there are several subnets where the clients exist the computer install must be configured to run under the LAN WAN settings 3 Something on the network is blocking the port used between the Console and the clients Check for a connection using a ping The clients are unable to send packets to the Console Remote Console because there does not seem to be a route to the host Attempting to ping the IP of the Console Remote Console does not seem to work To resolve this issue make sure the two machines can connect to each other If a server router or switch on the network is not allowing the port to get through the clients will not be seen By default 7725 is the port being used 4 The workstations were created under a different Customization Code than the Console When the Deep Freeze Configuration Administrator is first run a prompt for a Customization Code appears T
5. in order to avoid automatic reassignment when a removable drive is It is recommended to assign Drive Letters towards the end of the alphabet X Y unplugged Existing ThawSpace The Retain existing Thawspace check box is selected by default to prevent ThawSpaces created during previous installations from being deleted A dialog is always displayed asking if the ThawSpace should be retained or deleted during an Attended Uninstall regardless of whether Retain existing ThawSpace has been selected This option is not displayed if the uninstall is performed through the Enterprise Console Always Thaw External Hard Drives The Always Thaw External Hard Drives pane has two check boxes USB and IEEE 1934 FireWire and both check boxes are selected by default This ensures that the USB or IEEE 1934 FireWire hard drives are always Thawed If the USB and or IEEE 1394 FireWire external hard drives check boxes are cleared the drive is Frozen or Thawed according to the letter each drive mounts to in the Frozen Drives section Network drives and removable media drives floppy memory keys CD RW etc are not affected by Deep Freeze and therefore cannot be Frozen Deep Freeze Enterprise User Guide 30 Using Deep Freeze Configuration Administrator a Deep Freeze Configuration Administrator File Help Hi IE 2 New Open Save SaveAs Help Create Passwords Drives Embedded Events Maintenance Advanced Options Frozen Drives Tha
6. 7 00am to 5 00pm Pacific Time Contact Information e Web www faronics com e Email sales faronics com Phone 800 943 6422 or 1 604 637 3333 e Fax 800 943 6488 or 1 604 637 8188 e Hours 7 00am to 5 00pm Pacific Time e Address Faronics Technologies USA Inc 2411 Old Crow Canyon Road Suite 170 San Ramon CA 94583 USA Faronics Corporation 609 Granville Street Suite 620 Vancouver BC V7Y 1G5 Canada Deep Freeze Enterprise User Guide 10 Preface Deep Freeze Enterprise User Guide Topics 11 Introduction Faronics Deep Freeze helps eliminate computer damage and downtime by making computer configurations indestructible Once Deep Freeze is installed on a computer any changes made to the computer regardless of whether they are accidental or malicious are never permanent Deep Freeze provides immediate immunity from many of the problems that plague computers today inevitable configuration drift accidental system misconfiguration malicious software activity and incidental system degradation Deep Freeze Overview System Requirements Deep Freeze Enterprise User Guide 12 Introduction Deep Freeze Overview System Requirements Deep Freeze Enterprise User Guide Deep Freeze is supported on Windows 2000 XP Vista and Windows 7 Deep Freeze requires 10 of the hard drive to be left as free space Both 32 and 64 bit versions of Windows are supported Windows XP x64 must ha
7. C Documents and Settings Program Files My Recent CDWINDOWS Documents Desktop My Documents My Computer Cancel File name DFTeacherConsole My Network Save as type Enterprise Console Save the new limited Enterprise Console and distribute it to the required users 101 AppendixE Deep Freeze Action Files RDC Example Deep Freeze Action Files A Deep Freeze Action File is an XML file that allows administrators to define additional functionality into the Deep Freeze Enterprise Console An Action File defines a method for calling an external batch file and passing some information for example machine IP addresses computer names to the batch file or script Action Files simply call an external program or script Therefore any scripting language that can be called from the command line can be used Action File Example The structure of the Deep Freeze Action file that we will be using is shown below The DFEntConsoleCustomActions xml is available at C Program Files Faronics Deep Freeze 65 Enterprise The file can be edited to add additional actions like the one explained below lt xml version 1 0 encoding UTF 8 gt lt Deep Freeze Default Custom Action file gt lt CUSTOMDEFINEDACTIONS gt lt ACTION1 gt lt CAPTION gt lt ENGLISH gt Control with RDC lt ENGLISH gt lt GERMAN gt Control with RDC German lt GERMAN gt PANESE gt Control with RDC Japanese lt JAPANESE gt lt
8. Custom Actions 65 Configure Custom Actions Deep Freeze provides the following custom actions that can be accessed via the Actions menu Additional actions can be created to suit specific needs Deep Freeze provides three default actions Additional Custom Actions can be configured by importing the appropriate xml file in the Deep Freeze Console For more information on Custom Actions the structure of the custom action file and details about various parameters refer to Appendix E Control with RDC This allows connecting to the computer through Microsoft Remote Desktop Protocol Remote Desktop Connection must already be enabled on the target machines Deep Freeze Enterprise Console Configure Custom Actions Custom Action Properties Custom Actions E table Path a AA Remote Execute C WINDOWS system32 mstsc exe v WKSNAME E Push and Install MSI File Working Directory CH WINDOWS system32 Custom Actions allow you to execute specific programs on Deep Freeze workstations Faronics provides several Custom Actions For detailed instructions on how to add new Custom Actions click here 1 Goto Action Menu gt Custom Actions 2 Select Control with RDC 3 Enterthe Executable Path or browse to select the location 4 Enter the Working Directory 5 Click Apply Deep Freeze Enterprise User Guide 66 Using Deep Freeze Enterprise Console Remote Execute Configure Execute Deep Freeze Enterprise
9. DF65Ent exe to begin the installation process The following screen appears Thank you for choosing Deep Freeze Enterprise Tf you experience problems with the installation operation or have any questions about this version of Deep Freeze please contact Technical Support at Toll free 800 943 6422 International 1 604 637 3333 Email support faronics com Web www faronics com support 1999 2009 Faronics Corporation All rights reserved www faronics com 6 51 220 2696 Back Cancel 4 Click Next Installation Overview 17 End User License Agreement Deep Freeze Master Software License Agreement 1999 2009 Faronics Corporation All rights reserved LICENSE GRANT Faronics hereby grants the Licensee a limited non exclusive license to install use access display run or otherwise interact with Use the Product on a computer In no circumstances shall the Licensee be permitted to Use the Product on a number of computers exceeding the number of Licensed Computers set out above Additionally the Licensee may make copies of the software component of the Product to a maximurn number not exceeding the number of Licensed Computers to be held as archival copies and only to be Used by the Licensee in the event of the loss of the copy then in Use All other rights are expressly reserved by Faronics REPRESENTATIONS OF LICENSEE The Licensee represents that it has obtained all necessary 3 I acc
10. Deep Freeze local policies Console IP Allow User to Change the Clock Console Name Stealth Mode V Show Frozen Icon in System Tray v Show Thawed Icon in System Tray License License Key License Key Type Expiry Date Deep Freeze Enterprise User Guide Topics Using Deep Freeze Enterprise Console This chapter describes using the Deep Freeze Enterprise Console Deep Freeze Enterprise Console Managing Communication Between the Console and Workstations Remote Consoles Connecting to a Remote Console Managing Deep Freeze with the Console Licensing Scheduling Deep Freeze Tasks Assigning Computers to Scheduled Tasks Managing Network and Groups History Adding computers to a Group Configure Custom Actions Console Customizer Deep Freeze Enterprise Console Shutdown Installing Deep Freeze on the Workstation Uninstalling Deep Freeze on the Workstation via the Console Silent Install or Uninstall Check for Updates Deep Freeze Enterprise User Guide 43 44 Using Deep Freeze Enterprise Console Deep Freeze Enterprise Console The Deep Freeze Enterprise Console displays the status of all Frozen Thawed and Target computers on the network and allows the administrator to perform specific tasks on those computers Detailed status information is available with selective or group reporting The Enterprise Console allows administrators to remotely perform the followi
11. Freeze Configuration file rdx or Deep Freeze Workstation Installation File exe into the sub configuration window In either case a Configuration Screen similar to the Configuration Administrator appears containing the Embedded Events tab and Maintenance tab Configuration Screen Embedded Events Maintenance Event Management Event Properties Event Type lt Choose Event gt Event Name Check to Activate Event Type Deep Freeze Enterprise User Guide 54 Using Deep Freeze Enterprise Console The two tabs on the Configuration Screen can be used to update the configuration on remote computers Close the Configuration Screen after making the necessary changes in configuration For further information about the options on each tab refer to Using Deep Freeze Configuration Administrator The following message is displayed Deep Freeze Enterprise Deep Freeze Configuration successfully updated on the selected workstations Click OK 4 Inthe Workstations pane select the required computer s to be dynamically updated with the new configuration settings 5 Click Send on the menu bar to send the new configuration settings to the selected computer s The following message is displayed Deep Freeze Enterprise Deep Freeze Configuration successfully updated on the selected workstations 6 After sending the new configuration settings to the selected computers the following options are available
12. Friday November 14 2008 04 06 20 PM 0081388719 6302301939 DFServeiWks100GThawNotRetain exe sx History Q os comran WORKGROUP 1721 2 Reboot thawed Friday November 14 2008 040620 PM 0018138878 6302301939 DFServeWks 100GThawNotRetain exe mI Schecter osos compan WORKGROUP 172 1 2 Reboot Thawed Locked Friday November 14 2008 04 06 20 PM 0018368718 6302301939 DFSeiveMwWksTO0GThawNolRietain exe anos coman WORKGROUP 1721 G reboot Frozen Friday November 14 2008 04 06 20 PM 0018138878 6302201939 _DFServerWks100GThawNotRetain exe osos compan WORKGROUP 1721 yp End maintenance Friday November 14 2008 040620 PM 00181988716 630 230 1939 DFServerWks100GThawNotRetain exe Guso WORKGROUP 1721 La Fita November 14 2008060620 PM OOIAREGTIS 6302301999 OSADO ee Queen Venere MA unec Fiday November 4 2008040620 PM OOIAREETI2 6202018 DFSeveiWisT00GThanNoiRetain ere Gasossconpag workerour 11 aE ane Fiday Novenber14 2008040620 PM 001886874 6302201939 DFServeWks100GThanNotRetain sre nd Message Q aoee compan WORKGROUP 1724 Friday November 14 2008 04 06 20 PM 0081388710 6302201929 DFServerWks100GThawNotRetain exe Update Configuration Q aoee compan WORKGROUP 1721 Friday November 14 2008 04 06 20 PM 0081388713 6302301939 DFServeWks100GThawNotRetain exe date Maintenance osos coman WORKGROUP 7a Pan Friday November 14 2008 04 06 20 PM 0018138879 6302301939 DFSeve Wket00GThanNolRetaneue Q oaoss compaq WORKGROUP 1721 Friday November 14 2008 04 06 20 PM 0018 38872
13. Guide 32 Using Deep Freeze Configuration Administrator Restart on Logoff Select this check box to Restart the computer automatically when it is logged off If this option is selected the computer is restarted when a user logs off The following events can be scheduled in the Embedded Events Tab Restart The Restart event can be scheduled by completing the following steps a Deep Freeze Configuration Administrator File Help H I New Open SaveAs Help Create Passwords Drives Embedded Events Maintenance Advanced Options Event Management Event Type lt Choose Event gt v Event Name Check to Activate Event Type Embedded Event 0 Restart Remove Restart on logoff C Enable Event Properties Event Name Embedded Event 0 Day Start Time Daily vw 112 00 004M gt C Allow User to Cancel Event Show Message 1 minutes before the Event starts Message to be Displayed Before the Event Can not be empty This computer will reboot in d minute s Select Restart from the Event Type drop down in the Event Management pane and click Add The following options are displayed in the Event Properties pane e Event Name Specify a name for the event e Day Select the day or specify if the event will occur on Weekdays or Weekends e Start Time Select the Start Time e Allow User to Cancel Event Select the check box if the user is allowed to cancel th
14. Network Install on Multiple computers The Silent Install System can also be used to install Deep Freeze on multiple computers over a network If the workstations on the network use logon scripts the scripts can be used to install Deep Freeze on all networked workstations automatically All workstations will restart Frozen and ready for use after installation has completed Use the following command line syntaxes to create an install error report log file Server Name Share Name DFWks exe Install gt gt my log Installing Over Existing Deep Freeze Versions Unless the Update Deep Freeze Software feature is used for Deep Freeze 6 3 and higher all existing Deep Freeze versions must be uninstalled prior to performing any new Deep Freeze installation Installing Using Imaging Deep Freeze Enterprise User Guide Deep Freeze has been designed to work with all major imaging and desktop management software Use either an Attended Install or the Silent Install System to install Deep Freeze on a master image Deep Freeze must be prepared for deployment before finalizing a master image To prepare the master image for deployment restart the computer into a Thawed state and log on to Deep Freeze using the keyboard shortcut CTRL SHIFT ALT F6 Select the Clone tab and click Set Flag Create an image of your computer immediately as per your process Silent Install or Uninstall 75 Deep Freeze Status Password Network Thaw
15. User Guide Remote Execute allows you to remotely execute an executable file on a computer PsExec is a tool that can be used to remotely execute an executable file on a computer PsExec must be downloaded and installed on the computer For more information on PsExec visit http www faronics com pstools a Deep Freeze Enterprise Console Configure Custom Actions Custom Actions PSExec Location Control with RDC Set PSExec Location Remote Execute Push and Install MSI file Enter the path to use the PSExec application installed on the computer If the PSExec application is not installed on the computer then click the link below You will be directed to the website where you can download and install this application After you have finished installing PSExec application return to this screen and enter the application path in the Set PSExec Location textbox PSExec Link Ao cet Cm 1 Goto Action gt Custom Actions 2 Select Remote Execute Enter the PSExec Location or browse to select the location The Executable path and the Working Directory are added automatically The Executable path and Working Directory can be modified later 5 Click Close 1 Select the computers from the Workstations pane 2 Select Action gt Remote Execute 3 The Remote Execute dialog is displayed Remote Execute User Name Password Command 4 Enter the User Name Password and Command Click OK Configure Custom Actio
16. a 38 Advanced Options Tabs wide nc a ee Aa Be ee a ee ew ai 39 NetWork ae du ne Bea al wR wae Bla Gee ge a athe ay eat we Se ae Be By ae Ms te ae a 39 Advanced Options 360 06 26 eae a a de ee aw ee ee a ee a ae 40 Stealth Mode ecs ri nig ia Ek RAE et Be ne Be i we hake SAO did da d OE ae 40 LIGCN SC 2 A alia ae eas eS Ws an ee td a eae ele Oe de ae de 40 Creating Workstation Install Program and Workstation Seed 42 Using Deep Freeze Enterprise Console 43 Deep Freeze Enterprise User Guide 4 Contents Deep Freeze Enterprise Console sc cance hee eee eee een a muet 44 Launching the Enterprise Console 44 Activating the Enterprise Console sasaaa aaa a 44 Status ICONS ss ses me mue RARA don pe RON 45 Managing Communication Between the Console and Workstations 46 Configuring the local service 1 a 46 Editing or Removing a local service Connection 48 Rernot Consoles 222844004004 o6 Roe a DEED dau ee AA AAA 49 Setting up Remote Control Enabled Connections 49 Connecting to a Remote Console 50 Managing Deep Freeze with the Console 51 Updating Deep Freeze Software aa 51 Sending Messages to ComputerS 0 a ee 52 Target Installing Deep Free
17. dialog asking if it should be retained or deleted Click Uninstall to uninstall Deep Freeze Uninstall can only be clicked if Deep message is displayed prompting you to abort installation or install Deep Freeze If the hard drive is too fragmented it is not possible to create ThawSpace s A without ThawSpace s Deep Freeze Enterprise User Guide 72 Using Deep Freeze Enterprise Console Uninstalling Deep Freeze on the Workstation via the Console The Enterprise Console can be used to uninstall Deep Freeze completely or to uninstall Deep Freeze but leave the Workstation Seed A computer must be in a Thawed state in order to uninstall the program Deep Freeze Ent Fie View Select Actions Tools Help RS CADA YY Network and Groups a Q localhost 8883 Workstations Workgroup IPAddress Port Status Configuration Date Time MAC Address Version Installation File License Status Expiry Date a Q 172161580688 yrrest34 WORKGROUP 17216118 8882 Frozen Thursday June 11 2009 042031 PM 001320338874 6502202471 DFWKsThawSpaceNone8882 exe Not For Resale Never Expires amp cates 5099 a Q total Qusrevsta WORKGROUP 1721 i Festat There 11 2009042031 PM QUIZ 6502202471 DT paca ere Not Free Never Epteo GD Entre Network Q aanss compan WORKGROUP 1724 My sun Friday November 14 2008 04 06 20 PM 0018 38872 6302301939 _DFServerWks1008ThawNotRetain eve qa User Defined Groups Q4066 COMPAQ WORKGROUP 1721 eg Wake On LaN
18. in EXECUTE E lt ENGLISH gt USERNAME Param NGLISH lt ENGLISH gt E Text in various languages lt GERMAN gt USERNAME Param GERMAN lt GERMAN gt Text in various languages Deep Freeze Enterprise User Guide Deep Freeze Action Files RDC Example 103 Parameter Usage lt JAPANESE gt USERNAME Param Text in various languages SE lt JAPANESE gt T JAPAN T lt SPANISH gt US SPANISH lt SPANISH gt RNAME Param Text in various languages lt FRENCH gt USERNAME Param Text in various languages FRENCH lt FRENCH gt lt CAPTION gt lt USERNAME gt lt PARAMS gt lt LOG gt Defines behavior of the log file lt APPEND gt y lt APPEND gt Defines if log file will be appended or created new lt FILENAME gt c alcom Defines filename mand log lt FILENAME gt lt EXECUTE gt c windows vpn exe Defines command which will be executed Here SLIPS SUSERNAMES PASSWORD parameters and or console items can be used 3WKSNAME3 lt EXECUTE gt lt WORKDIR gt c windows lt WORKDIR gt Defines working directory Deep Freeze Enterprise User Guide 104 Appendix E Deep Freeze Action Files RDC Example Console Parameters The following co
19. minimum size is 16MB Ifthe computer does not have enough free space to accommodate the selected ThawSpace size the size of the ThawSpace is adjusted downward to ensure proper operation of the computer Tf you select the Size less than 16MB the ThawSpace is set to 16MB Ifyou select the Size more than 1024GB 1TB the ThawSpace is set to 1024GB 1TB Deep Freeze Enterprise User Guide Drives Tab 29 Select the ThawSpace storage unit in MB or GB 4 Select the Host Drive The Host Drive is the drive where the ThawSpace is created The storage required for the ThawSpace is used from the total storage available on the Host Drive 5 Select Visible or Hidden from the Visibility drop down Tf you select Visible the drive will be visible in Windows Explorer Ifyou select Hidden the drive will not be visible in Windows Explorer However the hidden drive can be accessed by typing the drive letter in Start gt Run 6 Click Add to add the ThawSpace Removing a ThawSpace To remove a ThawSpace select the ThawSpace and click Remove The ThawSpace is removed and the drive letter is now added back to the Drive Letter drop down Click Remove All to remove all the ThawSpaces Example In the above screen a ThawSpace of 16 MB is created on the Host Drive C and the ThawSpace is designated with the drive letter T The ThawSpace T is set to Visible and can be accessed via the Windows Explorer Z
20. other through UDP broadcasts These broadcasts only occur when computer or the Enterprise Console is started ensuring that there is little network traffic associated with target computer and Console communication e LAN WAN Select LAN WAN to configure Deep Freeze to communicate in both a LAN and a WAN wide area network LAN WAN can be used in either a LAN or WAN environment and over the Internet This mode uses an IP address or the computer name along with a port number to allow communication between the Enterprise Console and the managed computers The following two methods are available to identify the Console e specify the Console IP which must be static e specify the Console Name in which case the IP can be dynamic Deep Freeze Enterprise User Guide 40 Using Deep Freeze Configuration Administrator When the Enterprise Console is behind a firewall or a NAT network address translation router the firewall or router must be configured to allow traffic to pass through to the Enterprise Console Depending on the firewall or router computers may need to be configured with the IP address of the firewall so that traffic can be forwarded For more information on configuring and using Deep Freeze in a specific network environment refer to Appendix B or contact Technical Support If a port number other than the default of 7725 registered to Deep Freeze is used care should be taken to ensure that there are no conflicts with applica
21. should have the local service turned off The following diagram shows the network topology Location 1 Using Port A Location 2 Using Port B Subnet 1 Subnet 2 Subnet 1 Subnet 2 RL III SS The benefit of this setup is that it allows all the packets sent from the clients in Location 1 to be contained at that location The less distance a packet must travel the less chance there is of the packet failing The administrator in the lab can connect to the local service in the same location 1 but cannot connect to the local service in the library The reason for this is that the lab administrator does not know the password to access the local service for the library The same goes for the administrator in the library Iftechnical support knows the password to both local services lab and library the local service at both locations can be connected to in order to administer all the clients Deep Freeze Enterprise User Guide 96 Appendix B Network Examples Deep Freeze Enterprise User Guide AppendixC Troubleshooting a Remote Console Connection No Clients In the Console The following are some common reasons why clients fail to appear in the Console 1 Windows XP Vista clients may have the firewall turned on With Windows XP SP1 the firewall must be turned off With Windows XP SP2 or later including Vista either the firewall must be turned off or the ports being used must be added to the Exceptions tab
22. up a connection using the local service Looking at the above diagram three other Consoles connect to the host in order to see the clients according to their ports The Consoles do not have to be a part of individual subnets as long as they can see the host More specifically The Console connected through port A B can see the host Console as well as each individual computer assigned to ports A and B The other Consoles connected through port B can see the host and only the computers assigned to port B Example 4 Multiple Subnets Multiple local services 95 Example 4 Multiple Subnets Multiple local services In this example there are two separate locations The following is a list of assumptions that are made regarding this particular example e the locations are spread apart and have only a minimal connection to each other e there is a network administrator at each location who is responsible for looking after Deep Freeze at that location e both locations need to be administered from a third location In this example the Remote Consoles are set up at each location and a local service is used e Location 1 a computer lab on campus uses port A to communicate with the clients and the connections hosted by the Console The school library s computers use port B The Console in the technical support department uses the connections hosted by both lab and library Consoles e Any console not directly communicating with a computer
23. 1 Run DFinit exe 2 This resets the existing Customization Code for the Configuration Administrator 3 Enter a new Customization Code 4 Click OK for the new Customization Code to become active Update Mode Update Mode can be used to automatically create updated versions of existing files of Deep Freeze Enterprise by executing a special Update command This command completes two tasks e Updates previous versions of the Deep Freeze Enterprise Console and the Deep Freeze Configuration Administrator Found in Faronics gt Deep Freeze 65 Enterprise e Updates any user created files stored in the Faronics gt Deep Freeze 65 Enterprise gt Install Programs folder The benefit of these updates is that a number of files can be updated to the latest version while retaining their configuration data created with an older version of Deep Freeze Enterprise The command automatically updates files created by an administrator exe rdx that are present in the Faronics gt Deep Freeze 65 Enterprise gt Install Programs directory including the following sub directories e Workstation install files e Workstation Seed files In the example below the district office has received a new version of Deep Freeze Configuration Administrator and can automatically update any existing Deep Freeze Workstation Install files and Workstation Seeds at a remote location Deep Freeze Enterprise User Guide 20 Installing Deep Freeze Deep Freeze En
24. 7 6302301939 DFServeWks1006ThauNofletanene Q anos comPag WORKGROUP 1721 Update Desp Freeze Friday November 14 2008 04 06 20 PM 0018 388717 6302301939 _DFServerWks1008ThawNotRetain eve GZoroescompag WORKGROUP 172 li Uninstal Leave Seed Friday November 14 2008 040620 PM 008138873 6 302201939__DFServevks O08 ThanNltRetan exe Q moes compan WORKGROUP 1724 Showtog Friday November 14 2008 04 06 20 PM OO1Sf388720 5230220199 DFServeiWks100GThawNotRetain exe Q maose compan WORKGROUP 121 Friday November 14 2008 04 06 20 PM 0018138875 63020139 DFServeiWks100GThawNotRetain exe Q maose compan WORKGROUP 1721 gy Remove from History Friday November 14 2008 04 06 20 PM 0018 388722 630 230 1939 DFServeiWks100GThawNotRetain eve Q aaee compan WORKGROUP 1721 Friday November 14 2008 04 06 20 PM 00181388721 630201929 DFSeveMWksTO0GThaWNolRetan exe Export Q or courag WORKGROUP 1721 Friday November 14 2008 04 06 20 PM 00181388724 6302301939 DFServeWks100GThawNotRetain exe cos Q osos compan WORKGROUP 1721 2 Friday November 14 2008 04 06 20 PM 0018198877 6302301939 DFServerWks100GThawNotRetain exe Q oaosscompan WORKGROUP W2 Control wth RDC Fiday November 14 2008 04 06 20 PM 0018 388714 6302201929 DFServeiWks100GThawNotRetain ere Q oa0es compag WORKGROUP 1721 Remote Execute Fiday November 14 2008 04 06 20 PM 0018 388728 630 230 1339 _DFServerWksTO0GThawNotRetain ere osos compan WORKGROUP 1721 push and install MSI Fie Friday November 14 2008 04 06 20 P
25. Any existing ThawSpace will be deleted during an uninstall if e the option to retain existing ThawSpace was not checked in the Configuration Administrator the ThawSpace was not created with Deep Freeze Enterprise Version 5 or later Attended Install or Uninstall To install or uninstall Deep Freeze complete the following steps 1 Run the installation program file DFWks exe on the computer The following screen appears Welcome to Deep Freeze Enterprise Workstation Installation Your workstation will restart after the installation is complete The Deep Freeze installer is also used to uninstall Deep Freeze the installer will automatically detect if Deep Freeze is installed and present the Uninstall option NOTE Deep Freeze can only be uninstalled if the workstation is in a Thawed state Tf you experience problems with the installation operation or have any questions about this version of Deep Freeze please contact Technical Support at Toll free 800 943 6422 International 1 604 637 3333 Email support faronics com Web www faronics com support 1999 2009 Faronics Corporation All rights reserved www faronics com 2 Click Install to begin the installation Follow the steps presented then read and accept the license agreement Deep Freeze installs and the computer restarts Freeze has previously been installed and the computer is currently Thawed If there is an existing ThawSpace Deep Freeze displays a
26. Console that can be accessed remotely 2 Another program or service is using the port on this machine This may involve running a port sniffer on the machine in question to see what ports are open There are several tools available on the web to perform this action The netstat exe application found in Windows also should show whether the port Deep Freeze is using is already in use 3 The network cable is unplugged This message can occur if there is no network connection on the machine Appendix D 99 Creating a Customized Deep Freeze Enterprise Console The Deep Freeze Enterprise Console includes the ability to create a new Enterprise Console with limited capabilities A customized limited console can be distributed in your organization to allow certain users to perform desired tasks while ensuring they do not have access to the full capabilities of the Enterprise Console In this example we will create a limited Console suitable for distribution to a teacher or computer lab instructor In this scenario we want the teacher to be able to restart machines lock the keyboard and mouse on demand and send messages to the students However we do not want the teacher to be able to boot the machines into a Thawed state uninstall Deep Freeze or perform other IT exclusive tasks The Console Customizer can be launched from Tools gt Console Customizer 2 Deep Freeze Enterprise Server Console File View Select Actions AGS
27. Deep Freeze Configuration Administrator A One Time Password OTP can be useful if for example a Deep Freeze password is forgotten or if a configuration file was created without any passwords defined An OTP can also be used to provide access to a computer for an individual performing maintenance duties without requiring that individual to know the permanent Deep Freeze password To create an OTP complete the following steps 1 Select either Password valid for one use only or Password valid for multiple uses All OTPs expire at midnight on the day they were created regardless of type 2 Enterthe OTP Token from the computer that requires the OTP into the Token field The OTP Token for the computer is located in the logon dialog as shown below One Time Password OTP Generation System Faronics DEEF Type of Password Single use only O Multiple use Token OTP Note All OTPs expire at midnight on the day they were generated 3 Click Generate The Deep Freeze Command Line interface does not support the use of One Time A Passwords Deep Freeze Enterprise User Guide 22 Installing Deep Freeze Deep Freeze Enterprise User Guide Topics Using Deep Freeze Configuration Administrator Accessing the Configuration Administrator Passwords Tab Drives Tab Embedded Events Tab Maintenance Tab Advanced Options Tab Creating Workstation Install Program and Workstation Seed Deep Freeze Enterprise User G
28. Domain For Novell Network select Novell specify the Login ID Password Tree Context and Server Windows Update To use an SUS Microsoft Software Update Services Server or a WSUS Windows Software Update Services Server for Windows critical updates select the option Use SUS WSUS Server and enter the IP address or Hostname If Use SUS WSUS Server is not selected Windows critical updates are downloaded via the Internet for each computer individually Select the Windows Update Logfile path Browse to select the log file path and click OK If the path is empty Deep Freeze will create a default log file DFWuLogfile log under the Faronics folder Microsoft SUS client and SUS WSUS server can be downloaded at http www microsoft com Deep Freeze Enterprise User Guide 38 Using Deep Freeze Configuration Administrator Batch File Deep Freeze Enterprise User Guide Enter a custom batch file to run during the Maintenance Period The same batch file applies to all Maintenance Periods for which a batch file will be run The following options are available when running custom batch files To clear the current batch file click New To load an existing file click Open and browse to the location of the file To save the contents of the field click Save and browse to the preferred save location The batch file can be any command or series of commands that the command processor can run Users can run custom scripts that require the u
29. Enterprise Console Adding computers to a Group Computers can be added to a group by dragging them from the Workstations pane to the preferred group or by using an automatic filter set during the creation of the groups Automatic group filtering allows computers to be added to user defined groups automatically The computers are added based on their computer name Wildcards can be used to add computers based on a specific segment of the name Example Lab1 adds all computers with names starting with Lab1 Sorting Groups Alphabetically To sort the Groups alphabetically right click User Defined Groups and select Sort Groups Alphabetically Removing Workstations from User Defined Group To remove a computer from a Group right click on the computer in User Defined Groups and select Remove from Group Importing or Exporting Groups to File To import groups from a file or export groups to a file choose the preferred option from the Tools menu Viewing the Console Log File The Enterprise Console keeps a log of the status and activity history of all connected computers The log stores information for the previous 48 hours Information older than 48 hours is automatically deleted from the log e To view the log file for one or many computers right click on the computer s and select Show Log e To sort the log file click on a preferred heading e To export the log file as a csu file right click and select Expo
30. Entire Network m Ma INSTALLATIONO4 som cu ae LDAP Se User Defined Groups LE t ga test lt History E Fj Scheduler a Restart Deep Freeze Enterprise User Guide 61 62 Using Deep Freeze Enterprise Console Importing Groups from Active Directory If the group structure has already been designed within Active Directory that structure can be imported directly into the Enterprise Console Complete the following steps to import from the Active Directory 1 Select Tools gt Import Groups from Active Directory or click the LDAP icon located in the sidebar 2 The following dialog appears Select either the Microsoft tab or the Novell tab LDAP Server Parameters Microsoft Novell LDAP Server Domain Anonymous Login Connect Cancel 3 Enter the LDAP server information of the import location The option to login anonymously is also available If this check box is not selected a user name and password is required 4 Click Connect The Active Directory hierarchy appears Select the required entries and click Import Deep Freeze Enterprise User Guide History 63 History The Enterprise Console stores the history of the target computers e To view history click History in the Networks and Groups pane e To delete computer s from History select the computer s right click and select Remove from History in the context menu Deep Freeze Enterprise User Guide 64 Using Deep Freeze
31. Faronics JEEPFREESE ENTERPRISE ABSOLUTE System Integrity Far onics Control WWW fa ice n i el S e e m Last modified January 2010 1999 2010 Faronics Corporation All rights reserved Faronics Deep Freeze Faronics Core Console Anti Executable Faronics Device Filter Faronics Power Save Faronics Insight Faronics System Profiler and WINSelect are trademarks and or registered trademarks of Faronics Corporation All other company and product names are trademarks of their respective owners Deep Freeze Enterprise User Guide Contents Preface iia ra a sun sa nn en 8 a na dus a ne Un a n sen 7 Important Information so cee ena a Le a e ra o de Raa ee 8 ADout FafOnies 44 autant au a Ua da meme huis lus dead 8 Product Documentation 444444 44444444 ss sus us 8 Technical SUpport 4 24e sok ed we wl ee a eK Bed Ee a ee hd Ee ek Be 9 Contact Information 0 ee ee 9 Introdu ction aia as saunas A no na we ee an 11 Deep Freeze OVErvieW svi eee a Mo eS EG ee dt a ner 12 System REquirements rsrsr ridadis eme OA a ee ee ee ee des de ne e ue 12 Deep Freeze Enterprise Files 44444444 8 13 Installing Deep Freeze cococoooooooon ee 15 Installation OVErvieW aos alk ak Gus CE a A A at AAA qui du at ea i 16 Installing Deep Freeze Configuration Administrator and Enterprise Console 16 Customization Code 4444444 ee ue 19 Re Initial
32. Freeze task in the Enterprise Console using the Scheduled Task Wizard complete the following steps 1 Open the Scheduled Task Wizard in one of the following ways e click Scheduler in the Network and Groups pane and click the Add Task icon e right click on Scheduler in the Network and Groups pane and choose Add Task The following screen is displayed Scheduled Task Wizard Faronics DEEF ENTERPRISE Choose action you want to perform Action Restart LA Shutdown z Wake On LAN Reboot Frozen Reboot Thawed Q Reboot Thawed Locked fin Send Message 2 Double click the preferred task or select the task and click Next 3 In the following screen enter a name for the task and choose the preferred task execution schedule Daily Weekly Monthly or One time only Task names must be unique No two tasks can have the same name Click Next Scheduling Deep Freeze Tasks 57 Scheduled Task Wizard Faronics DEEP ENTERPRISE Type the name for this task Restart Perform this task Daily O Weekly Monthly One time only AT 4 Depending on the choice of task execution the time and date configuration options that follow will vary Click Next Scheduled Task Wizard Faronics m ENTERPRISE Select the time and day you want this task to start Start time 520 47PM_ Perform this task Every Day O Weekdays O Every Start date 3 30 2009 5 Clic
33. M 0016368725 6302301939 DFSeveiWks100GThanNoletanere Gasossconpag wonkerour ARISTON RER TEEN FidapNoveber14 2008 040620 PM 00181888723 63020189 DFServeWksTO0GThanNlotRetainsre Or e Q caves cowran WORKGROUP 17216168 8882 Thawed Friday November 14 2008 04 06 20 PM 00181388729 630 230 1939 DFServeiwks100GThawNotRetain exe GZ Thome E osos coman WORKGROUP 17216168 8882 Thawed Friday November 14 2008 040620 PM 00181368711 6302301909 DFServerWks100GThawNotRetain exe AB race S Q aoee compan WORKGROUP 17218168 8882 Thawed Friday November 14 2008040820 PM 00181388726 6302301939 DFServeWks100GThawNotRetain exe C2 ion Fi Q aoee compan WORKGROUP 17218168 8882 Thawed Friday November 14 2008 04 06 20 PM 00181388730 6302301939 DFServe Wks100GThawNotRetain exe Siro Qoorsreer20eLL2 GADOMAIN 17216130 8682 LicenseExpied Thursday June 11 2009 04 20 31 PM 0007e9d28870 6502202471 DFWksThawSpaceNone8882 exe None 30 day Sunday May 17 2008 le llocahost 8882 Entire Network To uninstall Deep Freeze on a computer and leave the Workstation Seed right click on the Thawed workstation s and select Uninstall Leave Seed as shown above Or click the icon on the toolbar To completely uninstall Deep Freeze and the Workstation Seed select the computer s to be uninstalled and click the Uninstall icon on the toolbar The computer must be Thawed before Deep Freeze can be uninstalled The Enterprise Console prompts for confi
34. N Q Reboot Thawed te Reboot Thawed Locked Reboot Frozen End Maintenance Lock Y Unlock fin Send Message Update Configuration Update Embedded Events e Q Update Deep Freeze Ex Uninstall Leave Seed lg Show Log Lo Remove from History Export Copy Control with RDC Remote Execute Push and Install MSI File Specific icons are disabled if the selected computer does not support that action For example a computer that has a Target icon will not show the option to be Thawed or Frozen because the program has not been installed yet Updating Deep Freeze Software To update Deep Freeze computers where Deep Freeze 6 3 or higher is installed with a new version of Deep Freeze complete the following steps 1 Inthe Configuration Administrator of the new version of Deep Freeze create a blank workstation installation file Deep Freeze Enterprise User Guide 52 Using Deep Freeze Enterprise Console 2 Inthe Enterprise Console select the computers to be updated These computers can be in either a Frozen or Thawed state Right click and select Update Deep Freeze from the contextual menu 4 Astandard Open file window appears Select the blank computer file and click Open 5 The selected computers update to the new version of Deep Freeze software but retain all settings from the current version This feature works only on computers with Deep Freeze 6 3 and higher currently installed Sending Messag
35. SPANISH gt Control with RDC Spanish lt SPANISH gt C I H gt Control with RDC French lt FRENCH gt TION gt lt FILEMENU gt Y lt FILEMENU gt PMENU gt Y lt POPUPMI El Z U gt lt M lt ENT gt Y lt SILENT gt lt EMS gt lt PARAMS gt lt lt lt EXECUTE gt C Windows system32 mstsc exe v WKSNAME f lt EXECUTE gt lt WORKDIR gt C Windows system32 lt WORKDIR gt In the above example the custom action file contains the command for running Remote Desktop on the Console computer and connect the remote computer specified in the parameter SSWKSNAMESS The DFEntConsoleCustomActions xml file contains 3 samples e Control with RDC e Remote Execution e Push and Install MSI file For more information on using the above samples refer to the Configure Custom Actions section You can edit the The DFEntConsoleCustomActions xml file as per your needs Deep Freeze Enterprise User Guide 102 Appendix E Deep Freeze Action Files RDC Example Deep Freeze Action File Structure The following XML schema outlines the custom defined actions available to the user Multiple XML files can be saved based on the number of commands required Each file must be saved to the Console folder and the read only attribute must not be selected Any changes made must be accompanied b
36. Save Save As Help Create Passwords Drives Embedded Events Maintenance Advanced Options Frozen Drives ThawSpaces Drive Size Host Drive Visibility U w 16 MB C M Visible E El Size Min 16 MB Max 1024 GB Drive Size Host Drive Visibility T 16MB C Visible lt lt lt ISI ISI lt lt lt lt 30805080 NIAIXEZNCADIODO ZENPDETISTMO K Available ThawSpaces 7 Remove All Remove Select All Deselect All Existing ThawSpaces ways Thaw External Hard Drives Y Retain existing ThawSpace v USB V IEEE 1394 Firewire Frozen Drives By default all drives are Frozen To put a drive in a Thawed state clear the check box of the preferred drive While only local drives partitions or physical drives can be Frozen all drive letters are shown because the pre configured installation file may be installed on many computers with various hardware and software setups Example In the above screen the D is not selected from the Frozen Drives list Therefore all drives except D are Frozen Deep Freeze Enterprise User Guide 28 Using Deep Freeze Configuration Administrator ThawSpace ThawSpace is a virtual partition that can be used to store programs save files or make permanent changes All files stored in the ThawSpace
37. ach time it is restarted for the next specified number of restarts When that number of restarts is exceeded the computer will boot Frozen Boot Thawed to ensure that the computer is Thawed each time it is restarted Select the radio button next to the desired choice and click OK to save any changes Clicking Apply and Reboot will save any changes and reboot the computer immediately Clone The Clone pane is used to prepare master images for the deployment process For more information refer to the Installing Using Imaging section License Enter the License Key in the License Key field If no License Key is entered Deep Freeze expires in 30 days after installation Deep Freeze Enterprise User Guide 80 Managing Deep Freeze Computers Password Tab The Password tab allows you to change the password Deep Freeze Status Password Network ThawSpace Change Password Enter New Password Confirm Password V6 51 220 2713 Apply and Reboot 1 Specify a new password in the Enter new password field 2 Confirm the new password by re entering the same password in the Confirm password field 3 Click OK 4 The password is changed and a confirmation dialog is displayed Deep Freeze Enterprise User Guide Network Tab 81 Network Tab The Network tab can be used to configure the network options on a computer Deep Freeze Status Password Network ThawSpace Netwo
38. an existing rdx file to be located Click OK A standard Open File dialog appears to select an rdx file Locate a file and click Open to update the configuration on the selected computer s with the settings in the rdx file Click Cancel to cancel the configuration update Deep Freeze Enterprise User Guide Managing Deep Freeze with the Console 53 If the Network options in the new configuration have changed the computer s A may lose communication with the existing Enterprise Console If communication with the computers is lost check the Network settings on the updated computers to ensure that the port numbers and or IP address of the Console have not been changed each computer is restarted ThawSpace and or Frozen Drives cannot be changed Changes to passwords take effect immediately All other changes take effect after through updating the configuration file Dynamically Updating a Deep Freeze Configuration Complete the following steps to dynamically update the configuration on a single or multiple computers 1 Right click on the computer s and select Update Embedded Events from the contextual menu Or select the desired computer s and click the Update Embedded Events icon in the toolbar 2 A menu bar with six buttons appears at the bottom of the Workstations pane Choose one of the following options Click New to create a new sub configuration set Click Importto import the settings from an existing Deep
39. are retained after a restart even if the computer is Frozen a Deep Freeze Configuration Administrator File Help BOR RO z New Open SaveAs Help Create Passwords Drives Embedded Events Maintenance Advanced Options Frozen Drives ThawSpaces Es ED ME M F M G M H Mt M J MEK M L M M N Drive Size Host Drive Visibility U 16 MB C Visible Size Min 16 MB Max 1024 GB Drive Size Host Drive Visibility T 16MB C Visible laa NIAXEXCASDIODO Available ThawSpaces 7 Remove All Select All Deselect All Existing ThawSpaces ways Thaw External Hard Drives Y Retain existing ThawSpace Y USB To create a single ThawSpace or multiple ThawSpaces using the Configuration Administrator complete the following steps 1 Select the Drive Letter The default letter is T However it can be changed to any available letter The next available letter is automatically used if the selected drive letter already exists on a computer when Deep Freeze is installed When a Drive Letter is selected from the drop down and used to create a ThawSpace it is removed from the drop down When a ThawSpace is removed the corresponding Drive Letter is added back to the drop down The Drive Letter cannot be same as the Host Drive 2 Enter the Size This is the size of the ThawSpace The maximum size is 1024 GB and the
40. ble Select Shutdown from the Event Type drop down in the Event Management pane and click Add The following options are displayed in the Event Properties pane e Event Name Specify a name for the event e Day Select the day or specify if the event will occur on Weekdays or Weekends e Start Time Select the Start Time e Allow User to Cancel Event Select the check box if the user is allowed to cancel the event e Show message Select the check box to display a message on the computer before the event occurs Specify the time interval in minutes and enter a brief message to be displayed before the event occurs to be displayed before the Event field This message can be edited Add the word minutes in the message after d to include the word minutes as part of the message The message This computer will reboot in d seconds is displayed in the Message Deep Freeze Enterprise User Guide 34 Using Deep Freeze Configuration Administrator Example In the above screen an Embedded Event has been created to shutdown the computer daily at 12 00 AM The Embedded Event is configured to display a message to the user 1 minute before the Shutdown event Maintenance Maintenance Events are scheduled for ensuring successful software updates or other permanent changes on the computer A Maintenance Event has a Start Time and an End Time During this period the software updates and other permanent changes take place The Maintena
41. covered by Faronics or any other third party It is reronics recommended that you record and safely store your LEER Customization Code Enter a Customization Code in the field below The code must be at least eight characters long and can consist of any combination of alphanumeric characters including spaces Enter a Customization Code 12345678 8 Specify the Customization Code and click Next The Customization Code must be a minimum of eight characters The installation is completed www faronics com Customization Code 19 Customization Code The Customization Code is a unique identifier that encrypts the Configuration Administrator the Enterprise Console the computer installation files the One Time Password Generation System and Deep Freeze Command Line Control This code is not a password that can be used to access Deep Freeze The Customization Code ensures that unauthorized administrators are prevented from accessing or controlling a computer Multiple Deep Freeze administrators controlling the same group of computers must use a matching Customization Code The Customization Code must be recorded and guarded with care Faronics is A unable to recover a lost or forgotten Customization Code Re Initializing the Customization Code If another administrator wants to create installation files with the same Configuration Administrator using a different Customization Code complete the following steps
42. cut CTRL ALT SHIFT F6 must be used to access the logon dialog e License Key Click Edit and enter the License Key e License Key Type The License Key type is displayed This field displays if this is an Evaluation version or a full version e Expiry Date The Expiry Date for Deep Freeze is displayed The License Key can be updated in the following ways Through the Workstation Install file The License Key is updated in the Configuration Administrator and a Workstation Install file is created The License Key is now part of the Workstation Install file Through the Enterprise Console The License Key can be updated directly on the Enterprise Console When the License Key is updated in the Enterprise Console it is Advanced Options Tab 41 automatically updated on all connected computers For more information on updating directly through the Enterprise Console refer to the Licensing section Manually on each computer The License Key can be updated manually on each computer For more information refer to the Status Tab section Deep Freeze Enterprise User Guide 42 Using Deep Freeze Configuration Administrator Creating Workstation Install Program and Workstation Seed To create customized Deep Freeze installation program files with all of the options that were configured in the previous sections click the Create button in the Configuration Administrator toolbar and select Create Workstation Instal
43. e Close Deep Freeze Console and shutdown network connections This stops Console processes closes the connections including local service and scheduled tasks will not start to execute However scheduled tasks that have started executing will continue Deep Freeze Console Shutdown Console Shutdown You can choose one of the following options O Minimize Deep Freeze Console to system tray Close Deep Freeze Console and leave network connections running Close Deep Freeze Console and shutdown network connections Ca CJ The dialog will not appear on future exits once the Set Default option has been selected To edit these settings select Tools gt Exit Options Deep Freeze Enterprise User Guide Installing Deep Freeze on the Workstation 71 Installing Deep Freeze on the Workstation After a customized installation program file has been created using the Configuration Administrator Deep Freeze can be deployed to computers using an Attended Install a Target Install the Silent Install System or as part of an imaging process All background utilities and antivirus software should be disabled and all applications should be closed prior to installation These programs may interfere with the installation which could result in Deep Freeze not functioning correctly The computer restarts after any type of installation is completed Deep Freeze must be in a Thawed state for any type of uninstall to succeed
44. e event Show message Select the check box to display a message on the computer before the event occurs Specify the time interval in minutes and enter a brief message to be displayed before the event occurs A message Deep Freeze Enterprise User Guide The message This computer will reboot in d seconds is displayed in the Message to be displayed before the Event field This message can be edited Add the word minutes in the message after d to include the word minutes as part of the Example Shutdown Embedded Events Tab 33 In the above screen an Embedded Event has been created to restart the computer daily at 12 00 AM The Embedded Event is configured to display a message to the user 1 minute before the Restart event The Shutdown event can be scheduled by completing the following steps Deep Freeze Configuration Administrator File Help ta A H I New Open SaveAs Help Create Passwords Drives Embedded Events Maintenance Advanced Options Event Management Event Properties Event Type Event Name lt Choose Event gt v Embedded Event 0 Event Name Check to Activate Event Type Day Start Time ah Embedded Event 0 Shutdown Daily vw 12 00 00 AM gt C Allow User to Cancel Event im Show Message minutes before the Event starts Message to be Displayed Before the Event Can not be empty This computer will shutdown in d minute s Restart on logoff C Ena
45. ed 1 Select Tools gt Network Configuration 2 Select the Enable local service check box to enable it Deep Freeze Enterprise User Guide Managing Communication Between the Console and Workstations 47 Configure the local service Enable local service Service settings Port Password 7725 lt local gt Remove Disabling the local service Clearing the Enable local service check box and clicking OK displays the option to either disable the local service or uninstall the local service Local Service Control Select one of the following options Disable Local Service Uninstall Local Service Adding a local service Connection 1 To add local service connection select Tools gt Network Configuration 2 Toadd a connection select Add and specify the port number 7725 in this case 3 To enable the Console to be controlled remotely select Allow Remote Control check box and specify a password After selecting Add a connection that serves port 7725 will be created in the connections list of the local service as well as the in the network pane of the Console Port Allow Remote Control Password Repeat Password Cancel Deep Freeze Enterprise User Guide 48 Using Deep Freeze Enterprise Console Editing or Removing a local service Connection Deep Freeze Enterprise User Guide Once a Local Service connection has been added to it can be edited or removed through the T
46. eeze switch can be omitted A password password will be created After executing the command Deep Freeze will install and the computer will restart Frozen and ready to use The Silent Install System does not work without the Insta11 or Uninsta11 switch Deep Freeze must be in a Thawed state before Uninstal1 can be used To run the configuration command line options Disable Command Line options A on the Advanced Options tab must be cleared These options are disabled by default Deep Freeze Enterprise User Guide 74 Using Deep Freeze Enterprise Console Silent Install or Uninstall Using a Shortcut Deep Freeze can be installed directly on a computer without having to use the installation dialog box by completing the following steps 1 Locate the Deep Freeze installation program file DFWks exe on the target computer 2 Right click on the icon and choose Create Shortcut 3 Right click on the shortcut and choose Properties 4 Edit the path of the Target field by typing install or uninstal1 at the end of the path Example Shortcut Target C Documents and Settings DFWks exe install Double clicking on the new shortcut results in the immediate installation or uninstallation of Deep Freeze followed by a restart of the computer Deep Freeze must be in a Thawed state before uninstal1 can be used If the hard drive is too fragmented it is not possible to create ThawSpace s The A installation is aborted
47. ent is configured to display a message to the user 3 minutes before the event starts The following message will be displayed on the computer at 12 00 AM The computer will reboot in 3 minutes for maintenance During the maintenance period the following message is displayed on the computer This computer is in Maintenance Mode Deep Freeze will automatically update the computer with Critical Updates A Security Updates and Service Packs during Windows Update Deep Freeze Enterprise User Guide 36 Using Deep Freeze Configuration Administrator Idle Time The Idle Time event can be scheduled by completing the following steps a Deep Freeze Configuration Administrator File Help tL d a P H H o 2 New Open SaveAs Help Create Passwords Drives Embedded Events Maintenance Advanced Options Event Management Event Properties Event Type Event Name lt Choose Event gt v id Embedded Event 0 Event Name Check to Activate Event Type V Embedded Event 0 Idle Time Allow User to Cancel Event Restart w if idle for 20 minutes Show Message i minutes before the Event starts Message to be Displayed Before the Event Can not be empty This computer will reboot in d minute s Restart on logoff C Enable Select Idle Time from the Event Type drop down in the Event Management pane and click Add The following options are displayed in the Event Properties pane e Event Name Specify a name for
48. ep Freeze Enterprise Console Deep Freeze Enterprise User Guide We will only leave three options under Deep Freeze commands selected Unlock Lock and Reboot in Frozen state This will allow a teacher to lock and unlock the keyboard and mouse on student computers as required as well as to reboot computers Frozen just in case a computer is ever accidentally left Thawed by IT staff Leaving all other options cleared will ensure a teacher is unable to permanently modify a computer Finally we will clear all Workstation install uninstall commands and all Scheduler commands because we don t want our teacher to use any of these options Deep Freeze Enterprise Console Customizer Console commands available 7 Console functions LJ One time password vi Activation Licensing m Console Customizer workstation commands WOL Restart Shutdown RAAR Send message Deep Freeze Commands amp Reboot in Frozen state Reboot in Thawed state Reboot in Thawed Locked state End maintenance Lock Unlock Update Deep Freeze Configuration Update maintenance schedule Workstation install uninstall commands Install Deep Freeze Update Deep Freeze Uninstall Deep Freeze leaving seed Uninstall Deep Freeze v Once all options have been selected click Save As to save a new Enterprise Console A standard Save As dialog is displayed Save in amp Local Disk
49. ept the terms in the License Agreement I do not accept the terms in the License Agreement et eo ina 5 Read and accept the license agreement Click Next Deep Freeze Enterprise License Key License Key a Ti 6 Enter the License Key in the License Key field or select the Use Evaluation check box to install in Evaluation mode Click Next Freeze functionality will be disabled on the Enterprise Console All other features The Evaluation version of Deep Freeze is valid for 30 days After 30 days all Deep will continue to work even after the 30 day period Deep Freeze Enterprise User Guide 18 Installing Deep Freeze Deep Freeze Enterprise User Guide Installing Deep Freeze Enterprise Thank you for choosing Deep Freeze Enterprise Tf you experience problems with the installation operation or have any questions about this version of Deep Freeze please contact Technical Support at Please Wait CO Toll free 800 943 6422 International 1 604 637 3333 Email support faronics com Web www faronics com support 1999 2009 Faronics Corporation All rights reserved A Customization Code is a unique identifier that completely encrypts the Configuration Administrator the Enterprise Console the Workstation Installation files the One Time Password Generation System and the Deep Freeze Command Line Control Your Customization Code if lost or forgotten cannot be re
50. ers this token in the Configuration Administrator s OTP Generation System An OTP is generated Enter it in the dialog and the Console will run Deep Freeze Enterprise Console 45 The Enterprise Console runs on Windows 2000 XP Vista and 2000 2003 and 2008 Server The computer on which the Enterprise Console is installed must not have an installation of the Workstation Seed using the same port or a full Deep Freeze installation Status Icons The Enterprise Console displays the status of the computers on the local area network with the following icons beside or above the computer name depending on the view selected Icon Definition Target Computers that have the Deep Freeze Workstation Seed installed but do not have Deep Freeze installed Deep Freeze can only be remotely installed on computers with this icon Computers with Deep Freeze installed in a Frozen state Ga Computers with Deep Freeze installed in a Thawed state La Computers with Deep Freeze installed in a Thawed Locked state T Computers that are currently powered down 4 Computers that are currently in Maintenance Mode Computers whose communication with the Console has been interrupted mes O Computers that are Locked Deep Freeze Enterprise User Guide 46 Using Deep Freeze Enterprise Console Managing Communication Between the Console and Workstations There are two types of connections from Console to workstation and Co
51. es Event Type Event Name lt Choose Event gt v Embedded Event 0 Event Name Check to Activate Event Type Day Start Time Y Embedded Event 0 Restart Daily vw 12 00 004M gt Allow User to Cancel Event Show Message 1 minutes before the Event starts Message to be Displayed Before the Event Can not be empty This computer will reboot in d minute s Restart on logoff C Enable Workstation Install file As the events created by the Embedded Events tab exist on the target computer if communication between the Enterprise Console and the target computer fails or does not exist the events are still executed since they exist on the target computer When events are created through the Embedded Events tab they are saved in the Events scheduled through the Scheduled Tasks Wizard in the Enterprise Console exist on the Enterprise Console and not on the target computers Therefore a continuous connectivity between the Enterprise Console and the target computer is required for the events to be executed For more information refer to the Scheduling Deep Freeze Tasks section Overlapping events cannot be created in the Embedded Events tab If a newly created event overlaps with an existing event a message is displayed gt A message can be displayed to the user for a maximum of 5 minutes There must be a gap of a minimum of 5 minutes between any two events gt Deep Freeze Enterprise User
52. es to Computers To send a message to one or more computers complete the following steps 1 Select the computer s to send a message 2 Right click and select Send Message from the contextual menu 3 Typethe message in the dialog that appears and click Send A dialog appears asking for confirmation to send the message to the selected computers 4 Click OK to send or Cancel to close the dialog without sending the message Target Installing Deep Freeze Complete the following steps to remotely install a Full Workstation Installation on any computer that has the Workstation Seed installed 1 Right click on one or multiple computers and select Install A dialog is displayed asking if the installation should proceed Click OK D A dialog box appears to select the file to be installed on the remote computer Select the installation file to use and click Open The computer installs Deep Freeze and restarts a p p Once the installation is complete the Enterprise Console reflects the change in the computer s status and displays it as Frozen Updating a Deep Freeze Configuration File Complete the following steps to update the configuration on one or many computer s with the settings of an existing rdx file An rdx file is a file containing the conditions specified in the Deep Freeze Configuration Administrator 1 Right click on the computer s and select Update Configuration as shown below 2 A message appears asking for
53. estart DFC password BOOTFROZ isal Z Restarts computer into a Frozen state only works on Thawed computers DFC password Sets up computer to restart Frozen the next time it FREEZENEXTBOOT restarts only works on Thawed computers and does not force computer to restart DFC get ISFROZEN Queries computer if it is Frozen Returns error level o if DFC password CFG path depfrz rdx Thawed Returns 1 if Frozen Replaces Deep Freeze configuration information Works on Thawed or Frozen computers Password changes are effective immediately Other changes require restart DFC get version Displays Deep Freeze version number DFC password UPDAT GI path to installer file DFC password LOCK Sets up computer to restart in a Thawed state and install a Deep Freeze update Disables keyboard and mouse on computer Works on Frozen or Thawed computer and does not require a restart DFC password UNLOCK Enables keyboard and mouse on computer Works on Frozen or Thawed computer and does not require a restart DFC password THAWLOCKNEXTBOOT Sets up computer to restart in a Thawed state with keyboard and mouse disabled only works on Frozen computers DFC password BOOTTHAWEDNOINPUT Restarts computer in a Thawed state with keyboard and mouse disabled only works on Frozen computers Deep Freeze Enterprise User Guide 88 Deep Freeze Comma
54. his code is very important as it encrypts the software This means that any workstations created are encrypted with this Customization Code If a Console was created using another administrator that was installed with a different Customization Code it cannot see workstations created under the original code The workstations and Console must be created under a Configuration Administrator installed using the same exact Customization Code Deep Freeze Enterprise User Guide 97 98 Appendix C Troubleshooting a Remote Console Connection Port is in Use Error When Starting the Console Deep Freeze Enterprise User Guide When attempting to start the Console the error message Unable to start Console Port is in use appears There are several reasons why this error message may be appearing 1 There is a Deep Freeze Workstation Installation Workstation Seed installed under the same port as the Console or on the same computer It is possible that Deep Freeze was installed is in stealth mode the icon does not appear in the system tray The seed does not show an icon The best test is to run a Workstation Install file on the computer If the uninstall option is displayed the Workstation Install file or Workstation Seed is installed and can be uninstalled If the uninstall option does not appear the Workstation Install file or Workstation Seed is not installed The simplest solution would be to first turn off the local service and then connect to a
55. ility in managing Deep Freeze computers DFC works in combination with third party enterprise management tools and or central management solutions This combination allows administrators to update computers on the fly and on demand It is important to note that DFC is not a stand alone application DFC integrates seamlessly with any solution that can run script files including standard run once login scripts DFC commands require a password with command line rights OTPs cannot be used List all commands by calling DFC without parameters The files are copied to 32 bit lt WINDOWS gt system32 DFC exe The files are copied to 64 bit lt WINDOWS gt syswow64 DFC exe DFC Return Values Deep Freeze Enterprise User Guide On completion of any DFC command the DFC returns the following values Syntax Description 0 SUCCESS or Boolean FALSE for commands returning a Boolean result 1 Boolean TRUE 2 ERROR User does not have administrator rights 3 ERROR DFC command not valid on this installation 4 ERROR Invalid command 5 ERROR Internal error executing command DFC Command Line Syntax DFC Command Line Syntax 87 Description Syntax DFC password BOOTTHAWED Restarts computer in a Thawed state only works on Frozen computers DFC password THAWNEXTBOOT Sets computer to restart Thawed the next time it restarts only works on Frozen computers and does not force computer to r
56. istory e Scheduler E GQ CLIENT INSTALL 192 168 0 1 7725 Thawed Wednesday March 04 2009 04 31 46 Thawed AB Taget History A Total Save ds Configuration Made Enabled To see which computers are assigned to a specific task click on the task The assigned computers appear in the Workstations pane To delete a computer from a task click on the computer and press Delete Deep Freeze Enterprise User Guide 60 Using Deep Freeze Enterprise Console Executing a Task Immediately To execute a task immediately right click the task and select Execute Task E Add task Delete scheduled task 3 View Properties E Execute task Deleting a Task To delete a task click on the task and press Delete Scheduled Task Properties To see the properties of a task right click the task name and select View Properties The following screen displays Pro perties Task Name Workstations Restart daily 000 fe36309 Command Restart Frequency every day Execution date time 11 40 00 2007 5 23 The properties of a task cannot be changed after it has been created Only the computers that will execute the task can be changed by adding or deleting computers the local service is enabled and the network connections are not shutdown upon Scheduled tasks will still execute even if the Enterprise Console is closed provided exiting the Enterprise Console Deep Freeze Enterp
57. izing the Customization Code 19 Update Mode sirio wd ba ar ee Ge a a eue de Le de due elie od pea ee Be 19 One Time Passwords 4444 44444444 s ess 21 Using Deep Freeze Configuration Administrator 23 Accessing the Configuration Administrator a saasaa ea a 24 100lbar and MENUS ias sari a EAR A Ee ew a a ad AA a a ee ana 24 Pass Words TAD sine owe tit we he edd ede a te eae ee le di edd we ae a 26 Drives Tab sr haran eal ele eee ea PA a wh Se a Sa A Se ee Ee ee ea 27 Frozen Drives as hae eke aed wo ae ANA A A A A a ae eae bata 27 TNAWSPACC sinister By ae ae Ae ee aA A we ae Bly es a ae ae 28 Existing ThAWSDACE orei aa RE Oe D ae a pee ee D ME ee a 29 Always Thaw External Hard Drives 29 Embedded Events Tab 4 4444444 31 Restalta 44 cathe eat ee Ma aR ROMA eceases A a a Rey ea 32 SHULGOWM doy cea a a a ER ER a a a a a had ae du ae Mae 33 Maintenante ae aoe eae Ae Re ee ae aa A Ae A AAA a Bk Oe ea a 34 Toe THM E i i eas 4a doe paume a det dow la Sohn bh ed dot Wot Mode de dt ae sta Buti ok Aedes a 36 Maintenance Tab de cd ake a ee de te ew Gain eee ea a Ae ea Ga dol cee we a 37 Run batch file with 4a bed de ed bad baad bk det bd baw d a d du bia ead 37 Windows Update axes dha au Ee Oe EE Bae eG a 37 Batch Filen ia cease Ash ad es ei Ra a ase sh a A ae Ot a ws aa
58. k Examples The following examples show different scenarios involving local service or Remote Console e Example 1 Single Subnet e Example 2 Multiple Subnets One local service e Example 3 Multiple Ports Console Accessed Remotely e Example 4 Multiple Subnets Multiple local services Each example explains how different Deep Freeze components interact in different networking environments workstation installation or Workstation Seed installed Both installs contain the communications component which talks to the Console Remote Console The difference between the workstation install and Workstation Seed is that the workstation install actually installs Deep Freeze while the Seed has only the communication component In the following examples the client machines have either the Deep Freeze Deep Freeze Enterprise User Guide 92 Appendix B Network Examples Example 1 Single Subnet In this environment all client machines are contained in the same subnet as the Console machine This environment does not require a remote controlled Console although one could be used In this example the Remote Console is not used This is the simplest networking environment It is also the easiest to configure The following diagram shows the network topology Subnet 1 The client machines represented by the computer icons are located on the same subnet as the Deep Freeze Enterprise Console machine represented by the Deep Freeze Co
59. k Finish once the configuration is completed Deep Freeze Enterprise User Guide 58 Using Deep Freeze Enterprise Console Scheduled Task Wizard y Faronics DEEP ENTERPRISE You have successfully created task a Restart Deep Freeze will perform this task at 5 20 47 PM on 3 30 2009 Task will be performed every day Click Finish to add this task to your Deep Freeze schedule i The default start time for a task is five minutes from the current time Deep Freeze Enterprise User Guide Assigning Computers to Scheduled Tasks 59 Assigning Computers to Scheduled Tasks After a task has been scheduled it appears under the Scheduler in the Network and Groups pane of the Console a GQ llocahost7725 B a Entire Network my INSTALLATIONOS 32 User Defined Groups History a r Scheduler EN To assign computers to a task select the preferred computers from the Workstations pane in the Console and drag them onto the preferred task Or drag a group onto the task a Deep Freeze Enterprise Server Console File View Select Actions Tools Help O Rae YECLA Network and Groups Workstations a Q llocalhost 7725 Workstations Weorkgr IP Address Status Configuration Date Time MAC address Version Installation File License e a Entire Network CE INSTALL 192 168 0 11 Thawed Wednesday March 04 2009 04 31 46 000c 9 6 2194 Not available Nc mw INSTALLATIONOS Sg User Defined Groups H
60. l Program This file can then be used to install Deep Freeze on computers using e Attended Install install based on user input e Silent Install system install that does not inform user of progress or provide messages during installation e Target Install install program created by the Enterprise Console for deployment on target computers To create a Workstation Seed click the Create button in the Configuration Administrator toolbar and select Create Workstation Seed The Workstation Seed is a lightweight program that allows administrators to remotely install and control computers from the Enterprise Console The Workstation Seed can be installed as part of a master image and then deployed via imaging software All computers on the LAN with the Workstation Seed installed are displayed in the Enterprise Console The default file name for this program is DFWksSeed exe All files are saved to Deep Freeze Enterprise Install Programs folder by default A different location can be chosen and the file name can be changed if required It is recommended that a naming convention is used if you are creating multiple customized installation files a Deep Freeze Configuration Administrator File Help 29H a 0 New Open SaveAs Help Create Passwords Drives Embedded Events Create Workstation Install Program Network Options e Create Workstation Seed LAN O LAN WAN Y Disable command line options Use Default Port V Enable
61. ling Deep Freeze on the Workstation 71 Attended Install or Uninstall a aaa aaa ee 71 Uninstalling Deep Freeze on the Workstation via the Console 72 Silent Install or Uninstall 1 006 66 ai g oi ee ee 73 Example Command Line ie 2 44444444 a bee va ee ga a ag na a ee dt 73 Silent Install or Uninstall Using a Shortcut 74 Network Install on Multiple computers 74 Installing Over Existing Deep Freeze Versions 74 Installing Using Imaging 74 Target Install oia bake ewe ie dd ated ee he ed ee 75 Check for Updates 44 4 44 3 qua du eme isa des died ER Ee eae a es 76 Managing Deep Freeze Computers 4 sssssssssssssuu 77 LOGIN SEEM oak mate en ne heehee A Ge he ee Ke sem 78 Status Tab u244 een chasers bea as net ERG Haas 79 Status on NEXEBOOE 234 a Obed ee tandem dada a epiages 79 Deep Freeze Enterprise User Guide Contents 5 A nd a ee we ne eo ess dir de ou 79 License 4x as mue dinosaure dune etnntenen eee 79 PassWord Tabs sa 2548 54 a da BR aa dam Ve eee Ra Pa eae added 80 N twork Tab is ted ee ewe GA a a A eed we Me Aw sans ai 81 ThawSpace Tab i 3 524 ak id ia a A A ee da sewed get dia 82 Permanent Software Installations Changes or Removals 83 Deep Freeze Command Line Co
62. mple on how to use the Console Customizer in a practical scenario refer to Appendix D Complete the following steps to create Consoles with limited functionality 1 Select Tools gt Console Customizer 2 The Console Customizer is displayed Deep Freeze Enterprise Console Customizer y Console commands available Console functions Workstation commands Deep Freeze Commands Workstation install uninstall commands Scheduler commands Select the features to be displayed in the new Console 4 Click Save As to save the Console Specify a name for the file When you double click the newly created exe file the Console with the limited functionality is launched Deep Freeze Enterprise User Guide 69 70 Using Deep Freeze Enterprise Console Deep Freeze Enterprise Console Shutdown To shutdown the Deep Freeze Console select File gt Exit or click the close window button Upon exit you can choose to e Minimize the Console to the system tray This does not stop the Console and keeps the connections active The Deep Freeze Console icon appears in the system tray Scheduled tasks will still execute To reopen the Deep Freeze Enterprise Console right click its icon located in the taskbar and select Restore DF6 Console e Close Deep Freeze Console and leave the network connections running This closes the Console but keeps the connections to the computers active Scheduled tasks will still execute
63. n existing ThawSpace was not selected in the Configuration Administrator e the ThawSpace was not created with Deep Freeze Version 5 or higher Permanent Software Installations Changes or Removals 83 Permanent Software Installations Changes or Removals Computers must be Thawed for any permanent changes to take effect Installation of software often requires one or more restarts to complete the installation Deep Freeze helps administrators overcome challenges with maintaining the configuration of their computers in a production environment Deep Freeze protects computers from unauthorized changes viruses and malware that can leave computers in a non functional state Deep Freeze also provides features to retain user data while protecting the computer For more information on how to implement Deep Freeze and ensure that the user data is retained refer to Deep Freeze Retaining User Data available at http www faronics com library Deep Freeze Enterprise User Guide 84 Managing Deep Freeze Computers Deep Freeze Enterprise User Guide Topics 85 Deep Freeze Command Line Control This chapter describes using the Deep Freeze Commands Deep Freeze Command Line Control DFC EXE DFC Command Line Syntax Deep Freeze Enterprise User Guide 86 Deep Freeze Command Line Control Deep Freeze Command Line Control DFC EXE Deep Freeze Command Line Control DFC offers network administrators increased flexib
64. nce Event can be scheduled by completing the following steps a Deep Freeze Configuration Administrator File Help ta r H EH New Open SaveAs Help Create Passwords Drives Embedded Events Maintenance Advanced Options Event Management Event Properties Event Type Event Name lt Choose Event gt v Embedded Event 0 Event Name Check to Activate Event Type Day Start Time End Time V Embedded Event 0 Maintenan Daily Y 112 00 004M 12 15 00 4M Run None v C Allow User to Cancel Event C Shutdown after Maintenance C Disable Keyboard and Mouse Show Message 3 minutes before the Event starts Message to be Displayed Before the Event Can not be empty This computer will reboot in d minute s for Maintenance Restart on logoff Message to be Displayed During the Event Can not be empty C Enable This computer is in Maintenance Mode Select Maintenance from the Event Type drop down in the Event Management pane and click Add The following options are displayed in the Event Properties pane e Event Name Specify a name for the event e Day Select the day or specify if the event will occur on Weekdays or Weekends e Start Time Select the Start Time End Time Select the End Time The minimum interval is 15 minutes e Run Select Batch File to run a batch file Select Windows Updates to enable Windows Updates Deep Freeze requi
65. nd Line Control Syntax Description DFC get LICENSESTATUS Displays the status of the license and the expiry date of the license if any The different possible types of license and the associated return codes are 111 Unlicensed Deep Freeze is not licensed and will operate in Evaluation mode for 30 days since installation 112 Evaluation licensed for evaluation with a fixed expiry date 113 Licensed licensed with no expiry date 114 Expired The Evaluation period has expired DFC get LICENSETYPE Displays the status of the license and the expiry date of the license if any The different possible types of license and the associated return codes are 111 None Unlicensed Deep Freeze is not licensed and will operate in Evaluation mode for 30 days since installation 112 Evaluation licensed for evaluation with a fixed expiry date 113 Standard Licensed licensed with no expiry date 114 Not for Resale Licensed with no expiry date DFC password Changes the License Key LICENSE licensekey password is the Deep Freeze Administrator password licensekey is the License Key for Deep Freeze If there is an error the following error codes are displayed 101 The License Key is not valid 102 The License Key provided has already expired Deep Freeze Enterprise User Guide Appendix A 89 Ports and Protocols The key
66. ng tasks e Immediately Target Install computers e Selectively Freeze Thaw or Thaw Lock one or more computers e Lock or Unlock selected computers e Dynamically update Embedded Events and Maintenance settings e Restart or shutdown computers e Stop scheduled maintenance e Power on computers equipped with a Wake on LAN network card e Update Deep Freeze software e Schedule tasks directly from the Console Send messages to computers Import groups and containers from Active Directory e Generate One Time Passwords e Schedule Actions e Customize the Enterprise Console e Update the License Key The Enterprise Console can only wake a computer from a powered down state if the computer is properly configured to power on when a Wake on LAN packet is received Launching the Enterprise Console The Enterprise Console is installed with the Deep Freeze Configuration Administrator Open the Console by selecting the following path from the Start menu Start gt All Programs gt Faronics gt Deep Freeze 65 Enterprise gt Deep Freeze Console Activating the Enterprise Console Deep Freeze Enterprise User Guide As a security feature of Deep Freeze Enterprise the OTP feature prevents unauthorized Deep Freeze Enterprise Console use When the DFConsole exe file is copied to a new computer the Console must be activated When it is run for the first time on the new computer a dialog displays with an OTP Token The network administrator ent
67. nguages and Password Protection 2 E New Ctrl N g Open Ctr O ee b Languages R Save As as Create Workstation Install Program as Create Workstation Seed One Time Passwords A Password Protection JE ext CtrlX Accessing the Configuration Administrator 25 Password Protection Password Protection offers an optional layer of security for the administrator To password protect access to the Configuration Administrator complete the following steps 1 Open the File menu and select Password Protection 2 Select the Protect with password check box 3 Enter and confirm the password 4 Click OK to set the password or Cancel to exit the dialog without setting a password Deep Freeze Enterprise Server Console Faronics DEEEF ENTERPRISE M Protect with Password Enter Password Enter New Password Confirm New Password Deep Freeze Enterprise User Guide 26 Using Deep Freeze Configuration Administrator Passwords Tab Deep Freeze Enterprise allows the administrator to choose up to 15 fixed passwords a Deep Freeze Configuration Administrator File Help 2 aA H 0 New Open Si Save s Help Create Passwords Drives Embedded Events Maintenance Advanced Options Enable Type User Change Password Timeout Activation Expiration Workstation v Command Line v LANDesk v 1 2 3 4 5 6 F 8 9
68. ns 67 Push and Install MSI file The Push and Install MSI file option allows you to push and install a msi file on a computer through the Enterprise Console Deep Freeze Enterprise Console Configure Custom Actions Custom Action Properties Custom Actions Control with RDC z Remote Execute C Program Files Faronics Deep Freeze 65 Enterprise install bat lao KN J Push and Install MSI File Executable Path Working Directory C AWINDOWS Custom Actions allow you to execute specific programs on Deep Freeze workstations Faronics provides several Custom Actions For detailed instructions on how to add new Custom Actions click here Configure 1 Goto Action gt Custom Actions 2 Select Push and Install MST file Enter the PSExec Location or browse to select the location The Executable path and the Working Directory are added automatically The Executable path and Working Directory can be modified later 5 Click Close Execute 1 Select the computers from the Workstations pane 2 Select Action gt Push and Install MSI file 3 The Push and Install MSI file dialog is displayed Deep Freeze Enterprise User Guide 68 Using Deep Freeze Enterprise Console Push and Install MSI file User Name Password File Name Drive Letter e g w 4 Enter the User Name Password File Name and Drive Letter 5 Click OK Deleting Importing and Exporting Custom Actions Deleting Custom Acti
69. nsole icon In this scenario clients are using port A while the Console has set up a local service connection for the same port This port is configured in the Advanced Options tab before creating the Workstation Install file or Workstation Seed a Deep Freeze Configuration Administrator File Help 3 r H New Open Save SaveAs Help Create Passwords Drives Embedded Events Maintenance Advanced Options Network Options Advanced Options LAN O LAN WAN Y Disable command line options Use Default Port 772 Y Enable Deep Freeze local policies Console IP C Allow User to Change the Clock Console Name Stealth Mode M Show Frozen Icon in System Tray M Show Thawed Icon in System Tray License License Key License Key Type Expiry Date Deep Freeze Enterprise User Guide Example 2 Multiple Subnets One local service 93 Example 2 Multiple Subnets One local service In this environment the clients are located across more than one subnet There is still only one Console being used This environment does not require a Remote Console although one could be used The following diagram shows the network topology Subnet 1 Subnet 2 In this scenario similar to Example 1 Single Subnet both the clients and the connection hosted by the Console are using the same port This port is configured in the Deep Freeze Configuration Administrator in the Advanced Options tab befo
70. nsole parameters can be passed to the executed application or script through the Enterprise Console Parameter Usage SEWKSNAMES Workstation name DOMAINS Workstation domain SIPS Workstation IP SSPORTS Workstation port SSSTATUSS Workstation status SSCFGDATETIMESS Workstation configuration date time SSMACS Workstation MAC address SSDFVERSIONSS Workstation Deep Freeze version Deep Freeze Enterprise User Guide
71. nsole to Console 1 Local connections connections that can only be accessed by the Enterprise Console that hosts those connections 2 Remote control enabled connections connections that can be accessed by the Console that hosts as well as other Consoles connected remotely Service for Deep Freeze 6 4 or lower Both services can be installed on the same The Server Service for Deep Freeze 6 5 will not automatically update the Server computer but only one service can run at a time A computer can lose communication with the Console for any of the following reasons e The computer is powered off manually or is shut down without warning e The network is experiencing heavy traffic or outages e The computer s network settings are changed to point to a new Console In most cases communication with the computer is re established when the computer is powered on or when the conditions causing the communications breakdown are rectified It may take several minutes for the computer to report back to the Console and re establish communication If communication cannot be re established contact Technical Support for troubleshooting steps Configuring the local service The local service is a service that sets up and maintains connections to computers Enabling the local service By default the local service will be installed and enabled when the Console is first run To enable the local service again if it has been disabled and or uninistall
72. ntrol 85 Deep Freeze Command Line Control DFC EXE sssaaa 86 DFC Return Valles sca aa a A a bee ef de Pa da E e aa 86 DFC Command Line Syntax 2 605 dues heu es date dat e sante see nee 87 Appendix A Ports and Protocols 89 Appendix B Network Examples 91 Example 1 Single Subnet er isrissrss nrd at kra EIEEE EEDEN CAEC ERTEKE E 92 Example 2 Multiple Subnets One local service 93 Example 3 Multiple Ports Console Accessed Remotely 94 Example 4 Multiple Subnets Multiple local services 95 Appendix C Troubleshooting a Remote Console Connection 97 No Clients In the Console 97 Port is in Use Error When Starting the Console 98 Appendix D Creating a Customized Deep Freeze Enterprise Console 99 Appendix E Deep Freeze Action Files RDC Example 101 Deep Freeze Action Files currar Route na ala a l a Pe ee 0 5 101 Action File Example 4 444444440 101 Deep Freeze Action File Structure 4 44444 es 102 Console Parameters 444444444444s40 104 Deep Freeze Enterprise User Guide 6 Conten
73. omes visible on the Es Enterprise Console Once a computer is visible on the Enterprise Console various actions such as Restart Shutdown and Wake on LAN can be performed on the computer remotely Deep Freeze can also be installed remotely on visible computer thereby allowing Deep Freeze related actions on remote computers Deep Freeze Enterprise User Guide 14 Introduction Deep Freeze Enterprise User Guide Topics Installing Deep Freeze This chapter describes the installation process of Deep Freeze Installation Overview Customization Code One Time Passwords Deep Freeze Enterprise User Guide 15 16 Installing Deep Freeze Installation Overview Installing Deep Freeze Configuration Administrator and Enterprise Console Deep Freeze Enterprise User Guide The Configuration Administrator is intended to be installed only on the computer used to administrate Deep Freeze The Configuration Administrator is used to create customized Deep Freeze installation files and Workstation Seeds The Deep Freeze Enterprise Console installs automatically with the Deep Freeze Configuration Administrator Complete the following steps to install the Configuration Administrator 1 Insert the CD ROM from the media package into the CD ROM drive 2 Select Install Deep Freeze Enterprise Administrator in the window that appears on the desktop 3 If Deep Freeze has been downloaded via the Internet double click the file
74. ons To delete Custom Actions complete the following steps 1 Goto Action Menu gt Custom Actions 2 Select the Custom Action to be deleted 3 Click Delete Importing Custom Actions To import Custom Actions complete the following steps 1 Goto Action Menu gt Custom Actions 2 Click Import Browse to select the xml file to be imported Click Open to import the file Exporting Custom Actions To export Custom Actions complete the following steps 1 Goto Action Menu gt Custom Actions 2 Select the Custom Action to be exported 3 Click Export 4 The Export Custom Action to File dialog is displayed 5 Specify a File name and click Save Deep Freeze Enterprise User Guide Console Customizer Console Customizer The Console Customizer lets you specify which features and commands you want to be available in the Console and save the result as a new Console that can be distributed in your organization The available settings are grouped into categories Console functions Workstation commands Deep Freeze commands Workstation install uninstall commands and Scheduler commands Click on the plus icon to the far left of each category to disclose the full list of settings available in that category Select or clear the individual check boxes as required Alternatively select or clear the entire categories at once Settings that are cleared will not be available in the new Enterprise Console you create For an exa
75. ools gt Network Configuration To edit a local service connection perform the following steps 1 Ensure the Enable Local Service option is selected 2 Select a port from the Local Service connections list and click Edit 3 The edit dialog appears that allows for the port to be controlled remotely and password protected 4 Toremove a port from the Local Service highlight the port and click Remove This does not delete the entry from the Network and Groups pane in the Enterprise Console It simply removes it from the Local Service connections list 5 To remove the entry form the network pane in the Console select it and click the Remove icon located in the sidebar Remote Consoles 49 Remote Consoles A Remote Console is a Console that hosts one or more connections that allow other Consoles to connect through Existing connections must be edited to allow them to be accessed remotely Setting up Remote Control Enabled Connections To allow a connection to be accessed remotely perform the following steps 1 Open Tools gt Network Configurations 2 Select the Enable local service check box Select a port from the list and click Edit 3 4 Ensure Allow Remote Control is selected 5 Specify a password 6 Click OK Deep Freeze Enterprise User Guide 50 Using Deep Freeze Enterprise Console Connecting to a Remote Console Once a Remote Console has been established by the hosting Console it can be acces
76. re creating the Workstation Install file or Workstation Seed In order for the clients to be seen they need to be configured to use a LAN WAN connection When the LAN WAN option is selected a Console IP field appears Specify the IP of the machine that will run the Enterprise Console An example of these settings are shown in the Advanced Options tab below a Deep Freeze Configuration Administrator New Open Saye Save s Help Create AR Passwords Drives Embedded Events Maintenance Advanced Options Network Options Advanced Options O LAN LAN WAN M Disable command line options Use Default Port 7725 M Enable Deep Freeze local policies Console IP 192 168 101 11 Allow User to Change the Clock Console Name ji Stealth Mode Y Show Frozen Icon in System Tray Y Show Thawed Icon in System Tray License License Key License Key Type Expiry Date Deep Freeze Enterprise User Guide 94 Appendix B Network Examples Example 3 Multiple Ports Console Accessed Remotely Deep Freeze Enterprise User Guide In this environment the clients are again located across multiple ports In this case more than one Console is being used Multiple Consoles are accessed using a local service whose administrator host has released the connection information The following diagram shows the network topology Subnet 1 Subnet 2 A A A In this scenario the host has set
77. res Windows Update Agent version 7 2 6001 788 or higher to A ensure that Windows Update can execute properly Deep Freeze Enterprise User Guide Embedded Events Tab 35 e Allow User to Cancel Event Select the check box if the user is allowed to cancel the event e Shutdown after Maintenance Select the check box to shutdown the computer after Maintenance e Disable Keyboard and Mouse Select the check box to disable keyboard and mouse during Maintenance e Show message Select the check box to display a message on the computer Before and During the event Specify the time interval in minutes and enter a brief message to be displayed before the event starts Message to be displayed before the Event field This message can be edited Add the word minutes in the message after d to include the word minutes as part of the message The message This computer will reboot in d for Maintenance is displayed in the Adequate time required for Windows Updates must be set while creating the A Maintenance event Example In the above screen a Maintenance Event has been created to schedule a maintenance period at the computer daily between 12 00 AM and 12 15 AM No Batch Files or Windows Updates are to be run during the maintenance period The user is not allowed to cancel the event The computer will not shut down after the maintenance period The keyboard and mouse are not disabled during the maintenance period The Maintenance Ev
78. rise User Guide Managing Network and Groups Managing Network and Groups The Enterprise Console automatically arranges computers by their workgroup or domain Click the appropriate workgroup or domain to view the computers in that workgroup or domain The Enterprise Console can be used to define specific groups in order to arrange computers Adding a New Group To add a new group complete the following steps 1 In the Network and Groups pane right click on User Defined Groups and choose Add Group 2 The Add Group dialog appears Add Group Group name Enter name for group above and then drag amp drop workstations from the right into the group You can also use automatic filters for your groups Check Use Filter and enter your wildcard Use to replace one or more symbols and to replace one symbol Examples Lab01 or Lab02 or Classroom C Use filter 3 Enter the name of the group to be added and click Add The group appears under User Defined Groups in the Network and Groups pane Building a User Defined Group Structure After a group has been added one or more sub groups can be added below it and further sub groups can be added indefinitely as a way to differentiate between environments as in the example shown below Deep Freeze Enterprise Server Console File View Select Actions Tools Help D a P Network and Groups yyl GQ localhost 7725 Workstatio m3 a
79. rk Options LAN O WAN v Use Default Port Console IP Name V6 51 220 2713 Apply and Reboot To choose either the LAN or the WAN method of communication click the preferred option The default port number can be changed by clearing the Use Default Port check box and entering the required port number For more information on network configuration refer to Appendix B Deep Freeze Enterprise User Guide 82 Managing Deep Freeze Computers ThawSpace Tab Deep Freeze Enterprise User Guide ThawSpace is a virtual partition on a computer that can be used to store programs save files or make permanent changes All files stored in the ThawSpace are saved after a restart even ifthe computer is Frozen ThawSpace is only available if it was set to be created in the Deep Freeze Configuration Administrator Deep Freeze Status Password Network ThawSpace Ayailable ThawSpaces Visib Drive Letter Size MB Host Drive 4 ThawSpace is a virtual partition where data can be stored and T 16 C retained across restarts on a Frozen computer v6 51 220 2696 Cancel Apply and Reboot After uninstalling Deep Freeze all the ThawSpaces become visible When Deep Freeze is reinstalled the ThawSpaces are Visible or Hidden as per the original settings in the ThawSpace tab Any existing ThawSpace is deleted during an uninstall if any of the following apply e the option to retai
80. rmation Once the uninstall is confirmed Deep Freeze uninstalls and the computer restarts Deep Freeze Enterprise User Guide Silent Install or Uninstall 73 Silent Install or Uninstall Deep Freeze can be rapidly installed to many computers over a network using the Silent Install System Any deployment utility that allows execution of a command line on a remote computer can implement the Silent Install System After the Silent Install is complete the computer immediately restarts The command line has the following options Syntax Description Instal1 Install Deep Freeze using installation file Install Seed Install only the specified Workstation Seed file Uninstall Uninstall Deep Freeze Uninstall Seed Uninstall Deep Freeze and leave the Workstation Seed installed PW password Set a password during installation AllowTimeChange Allow system clock to be changed Freeze C D Freeze only drives listed Thaw all others Thaw C D Thaw only drives listed Freeze all others USB Exempt external USB hard disks from protection FireWire Exempt external FireWire hard disks from protection Example Command Line DFWks exe Install Freeze C PW password In the above example the Deep Freeze installation program file is named DFWks exe Only the C drive will be Frozen Any other drives on the computer will be Thawed If the computer only has a C drive the Fr
81. rt to file as displayed E DeepFreeze Control Console Log Workstation Domain Time Status IP address MAC address Action WORKSTATION 1 DEEPFREEZE Friday October 20 2006 Frozen 192 168 7 101 000c292d3d8e WORKSTATION 1 DEEPFREEZE Friday October 20 2006 Thawed 192 168 7 101 000c292d3d8e Restarted frozen WORKSTATION 1 DEEPFREEZE Friday October 20 2006 Thawed 192 168 7 101 000c292d3d8e WORKSTATION 1 DEEPFREEZE Friday October 20 2006 Unknown 192 168 7 101 000c292d3d8e Restarted thaw WORKSTATION 1 DEEPFREEZE Friday October 20 2006 Frozen 192 168 7 101 000c292d3d8e WORKSTATION 1 DEEPFREEZE Friday October 20 2006 Ready to install 192 168 7 101 000c292d3d8e Installation started WORKSTATION 1 DEEPFREEZE Friday October 20 2006 Ready to install 192 168 7 101 000c292d3d8e WORKSTATION 1 DEEPFREEZE Friday October 20 2006 Unknown 192 168 7 101 000c292d3d8e WORKSTATION 1 DEEPFREEZE Friday October 20 2006 Ready to install 192 168 7 101 000c292d3d8e WORKSTATION 1 DEEPFREEZE Friday October 20 2006 Ready to install 192 168 7 101 000c292d3d8e nstallation started WORKSTATION 1 DEEPFREEZE Friday October 20 2006 Ready to install 192 168 7 101 000c292d3d8e WORKSTATION 1 DEEPFREEZE Friday October 20 2006 Ready to install 192 168 7 101 000c292d3d8e Installation started WORKSTATION 1 DEEPFREEZE Friday October 20 2006 Ready to install 192 168 7 101 000c292d3d8e Deep Freeze Enterprise User Guide Configure
82. se of a third party scripting engine by calling the script from the batch file as if it was being run from the command line Advanced Options Tab 39 Advanced Options Tab The Advanced Options tab is used to configure the network settings used by the computers to communicate with the Console configure various security options and administer License Keys Deep Freeze Configuration Administrator File Help ta dl a Hi oO New Open SaveAs Help Create Passwords Drives Embedded Events Maintenance Advanced Options Network Options Advanced Options LAN O LAN WAN v Disable command line options Use Default Port v Enable Deep Freeze local policies Console IP Allow User to Change the Clock Console Name Stealth Mode Show Frozen Icon in System Tray Y Show Thawed Icon in System Tray License License Key License Key Type Expiry Date Network Communication between the Deep Freeze Enterprise Console and computers with Deep Freeze installed can use two different modes LAN Mode or LAN WAN Mode e LAN Select LAN to configure Deep Freeze to communicate within a Local Area Network LAN LAN mode is a self configuring mode that requires only a port number The default port is 7725 The port number can be changed if it is in conflict with other programs on the LAN In LAN mode the Deep Freeze target computer and the Enterprise Console find each
83. sed by other Consoles from a different machine 1 Select the Connect to Remote Console icon in the side bar or by right clicking on the network item Upon selection the Connect to Remote Console dialog appears Connect to Remote Console Remote Console Name Name Remote Console IP 192 168 1 1 Password Cancel 2 Inthe Connect to Remote Console dialog specify the connection details such as Remote Console Name Remote Console IP Port number and Password This information is provided by the administrator of the host Console Once entered this information can be retrieved by right clicking a port in the Network and Groups Pane and selecting Properties If the connection to a Remote Console has been severed it can be reconnected by clicking the Reconnect to Remote Console icon in the sidebar or by right clicking on an entry in the Network and Groups pane Deep Freeze Enterprise User Guide Managing Deep Freeze with the Console 51 Managing Deep Freeze with the Console The Enterprise Console contains a toolbar at the top of the screen that allows quick access to the functions of the Console HET ADORA CPF Be ACKER AAA These commands can also be accessed using the contextual menu as shown below that appears by right clicking on one or more computers When a particular action is chosen the selected computer performs the action and the status icons update accordingly a Restart D Shutdown x Wake On LA
84. space Status on Next Boot Clone Options on next restarts Set Flag C Boot Thawed License License Key edt License Key Type None 30 day Trial t ense Expiry Date Saturday April 04 2009 23 30 23 PM V6 50 220 2194 Cancel Apply and Reboot After imaging the computers require an additional restart for Deep Freeze to correctly detect the changes in disk configuration If the computers are imaged in an unattended mode steps should be taken to ensure the computers are restarted to allow the configuration to update To return to the Frozen state after imaging is complete set Deep Freeze to Boot Thawed on next n number of restarts in the master image so that after n number of restarts the computer is automatically Frozen Alternatively use Deep Freeze Command Line Control to Freeze selected computers Target Install Deep Freeze can also be deployed using a Target Install from the Enterprise Console Deep Freeze Enterprise User Guide 76 Using Deep Freeze Enterprise Console Check for Updates Deep Freeze allows you to check if there are newer versions available Go to Help gt Check for updates This checks if there are newer versions of Deep Freeze available Deep Freeze Enterprise User Guide Topics 77 Managing Deep Freeze Computers This chapter describes managing computers where Deep Freeze is installed Login Screen Status Tab Password Tab Network Tab Tha
85. terprise User Guide Workstation p gt CE Install File Workstation District Remote Faronics gt ea Seed 7 5 Freeze 6 Enterprise gt Office Location Install Programs The update command does not require a password but does require a Customization Code Use the following command syntax PathToFile DF65ent exe update Customization Code c dfupdate log e PathToFile must be replaced with the actual path to the installation file DF65ent exe e DF65ent exe must be the actual name of the installation file it may differ if it was downloaded e Customization Code must be in quotes if there is a space in it e Customization Code must match the old installation files Customization Code The log file provides full details of exactly which files were updated The update process may take a few minutes to complete Update Mode does not update the existing version of Deep Freeze on computers Computers must be updated using the Enterprise Console One Time Passwords 21 One Time Passwords The One Time Passwords Generation System is used to generate temporary passwords for Deep Freeze that expire at midnight on the day they were generated One Time Passwords dialog can be accessed from e Tools gt One Time Passwords in the Enterprise Console For more information refer to Using Deep Freeze Enterprise Console e File gt One Time Passwords in the Configuration Administrator For more information refer to Using
86. the event e Restart or Shutdown Select Restart or Shutdown and specify the time interval in minutes Show message Select the check box to display a message Specify the time interval in minutes and enter a brief message After the computer is started the Idle Time counter becomes active only after the A first keyboard or mouse activity has been initiated Example In the above screen the Idle Time Event is set to Restart when the computer is idle for 20 minutes A message is displayed to the user for 1 minute after the idle time has elapsed The computer will restart unless the user cancels the event in the message dialog displayed Deep Freeze Enterprise User Guide Maintenance Tab 37 Maintenance Tab The Maintenance tab is used to specify an SUS Microsoft Software Update Services or WSUS Windows Software Update Services Server and batch file options for a Scheduled Maintenance period a Deep Freeze Configuration Administrator File Help CE A D New Open Save s Help Create Passwords Drives Embedded Events Maintenance Advanced Options Run Batch File With Windows Update C Use SUS WSUS Server Microsoft Network System Account O Specified User Account Logie Rath Batch File Run batch file with Select Microsoft Network and select if the account to be used is a System account or a Specified user account If you select Specified user account specify the Login ID Password and
87. tions already running on the network Well known ports 0 1023 should be avoided and any Registered Ports 1024 49151 should be checked for conflicts before deployment A complete listing of the ports assigned to various applications can be found on the Internet Assigned Numbers Authority web site at hitp www iana org assignments port numbers Advanced Options Stealth Mode License Deep Freeze Enterprise User Guide e Disable Command Line options This option is selected by default Clearing this check box allows for further customization of the Deep Freeze installation program when using the Silent Install System Selecting this option prevents the pre existing configuration choices from being changed during installation e Enable Deep Freeze local policies For enhanced security Deep Freeze removes the following local privileges debugging programs modifying firmware and changing the system time clear this option to use existing privileges e Allow user to change the clock Select this option to allow Frozen users to adjust the system clock e Show Frozen icon in system tray Select this option to display the icon to indicate that Deep Freeze is installed and the computer is Frozen e Show Thawed icon in system tray Select this option to display the icon to indicate that Deep Freeze is installed but the computer is Thawed If the options to show a Deep Freeze icon in the System Tray are unchecked the keyboard short
88. to setting up the Deep Freeze architecture is knowing which ports to use The important factor is knowing which ports are in use on the network and using ports that will not conflict with those The default port 7725 has been officially registered to Deep Freeze The following three components make up the Deep Freeze architecture e Client with seed installed e Remote Console local service enabled e Console connects to the Remote Console As long as the clients and Remote Console connection use the same port there should not be any port conflicts between the different components Connects on Port A Connects on Port A J A TCP UDP Client Remote Console Console Local Service Enabled Ports can also be used to divide the clients If the local service is setup to run three ports 7725 7724 and 7723 Enterprise Consoles can connect to the three different ports to see a different set of clients under each port In the diagram above the client s use both the TCP and UDP protocols to communicate with the Remote Console The Console s that connects to the Remote Console uses only the TCP protocol to communicate with the Remote Console It is important to remember the ports and protocols being used in order to prevent firewalls switches or routers from blocking them Deep Freeze Enterprise User Guide 90 Appendix A Ports and Protocols Deep Freeze Enterprise User Guide Appendix B 91 Networ
89. ts Deep Freeze Enterprise User Guide Topics Preface This user guide explains how to install configure and use Deep Freeze Enterprise Important Information Technical Support Deep Freeze Enterprise User Guide 8 Preface Important Information This section contains important information about your Faronics Product About Faronics Faronics delivers market leading solutions that help manage simplify and secure complex IT environments Our products ensure 100 machine availability and have dramatically impacted the day to day lives of thousands of information technology professionals Fueled by a market centric focus Faronics technology innovations benefit educational institutions health care facilities libraries government organizations and corporations Product Documentation The following documents form the Deep Freeze Enterprise documentation set e Deep Freeze Enterprise User Guide This is the document you are reading This document guides you how to use the product e Deep Freeze Enterprise Release Notes This document lists the new features and known issues and closed issues Deep Freeze Enterprise User Guide Technical Support Technical Support 9 Every effort has been made to design this software for ease of use and to be problem free If problems are encountered contact Technical Support Email support faronics com Phone 800 943 6422 or 1 604 637 3333 Hours
90. uide 23 24 Using Deep Freeze Configuration Administrator Accessing the Configuration Administrator Open the Configuration Administrator by selecting the following path from the Start menu Start gt All Programs gt Faronics gt Deep Freeze Enterprise 65 gt Deep Freeze Administrator The Configuration Administrator provides various tabs to configure passwords Frozen drives Windows Updates Embedded Events and Licensing Once the settings have been configured a Workstation Install file is created The Workstation Install file can be installed on the computers that need to be protected by Deep Freeze Toolbar and Menus Toolbar File Menu Deep Freeze Enterprise User Guide The Toolbar is available at the top of every tab in the Configuration Administrator MATE New Open SaveAs Help Create The buttons allow users to make a New configuration file rdx to Open a saved configuration file and to Save or Save As a configuration file Users can also access Help from this toolbar The Create button allows users to create a Workstation Install Program or a Workstation Seed exe containing settings specified in all the tabs Selecting New opens the Configuration Administrator with default configuration settings Changes made but not saved prior to selecting New will be lost The File menu contains the same options as those available on the Toolbar with the additions of the option to choose from the available la
91. ve Service Pack 2 or later installed Faronics recommends a minimum of 256 MB of system memory in the protected systems The Deep Freeze Configuration Administrator and Enterprise Console are supported on Windows 2000 XP Vista Windows 7 Server 2000 2003 and 2008 32 and 64 bit versions are supported Deep Freeze Enterprise Files 13 Deep Freeze Enterprise Files Deep Freeze uses different colored icons to represent its components Files identified by a red icon should generally only be installed on an administrative computer Icon Definition Deep Freeze Enterprise Configuration Administrator and Enterprise Es Console installation file The Configuration Administrator application is used to create customized Le pre configured computer installation program files and Workstation Seeds The Enterprise Console application is used to centrally deploy monitor 6 manage and maintain Deep Freeze installations A customized Deep Freeze workstation installation file is created in the Configuration Administrator and deployed to workstations within the enterprise This file includes the Workstation Seed Ifthe Deep Freeze workstation installation file is installed the Workstation Seed is not required to be installed separately A Workstation Seed enables seamless communication between the Enterprise Console and computers on a network When the Workstation Seed is installed on a computer the computer bec
92. wS paces Mc Mo v E MF v G v H V I M J M K M L M M M N Drive Size Host Drive Visibility U vy 116 MB w C vw Visible Size Min 16 MB Max 1024 GB Drive Size Host Drive Visibility T 16MB C Visible IEEE RRERERRERE NIAXEXCAPSIODO Available ThawSpaces 7 Remove All Remove Select All Deselect All Existing ThawSpaces Always Thaw External Hard Drives Y Retain existing ThawSpace use pik Example In the above screen drives E and F are selected in the Frozen Drives pane Let us assume that E corresponds to a USB hard drive and F corresponds to an IEEE 1394 FireWire hard drive The USB and IEEE 1394 FireWire check boxes are selected in the Always Thaw External Hard Drives pane the external hard drives would be Thawed The USB check box is selected The IEEE 1934 FireWire check box is cleared In this example the USB drive E would be Thawed and the IEEE 1394 FireWire drive F would be Frozen Deep Freeze Enterprise User Guide Embedded Events Tab 31 Embedded Events Tab The Embedded Events Tab allows you to schedule various events at pre defined intervals a Deep Freeze Configuration Administrator File Help y a Y i H o 2 New Open SaveAs Help Create Passwords Drives Embedded Events Maintenance Advanced Options Event Management Event Properti
93. wSpace Tab Permanent Software Installations Changes or Removals Deep Freeze Enterprise User Guide 78 Managing Deep Freeze Computers Login Screen Use one of the following ways to access Deep Freeze on a computer 1 Ifthe Deep Freeze icon is shown in the System Tray hold down the SHIFT key and double click the Deep Freeze icon Either method brings up the logon dialog Deep Freeze Feronics DEEF ENTERPRISE OTP Token 0037FF00 Version 6 50 220 2377 Enter Password Cancel DK 2 Enter the administrator password and click OK to log on to Deep Freeze As an additional security feature Deep Freeze prevents Brute Force attacks by automatically restarting the computer after 10 unsuccessful login attempts Deep Freeze Enterprise User Guide Status Tab 79 Status Tab The Status tab displays the following options Status on Next Boot The Status tab is used to set the mode Deep Freeze will be in after the next restart Deep Freeze Status Password Network ThawSpace Status on Next Boot Clone Imaging Options O Boot Frozen O Boot Thawed on Next Restarts Set Clone Flag Boot Thawed License License Key License Key Type Expiry Date 6 51 220 2696 Cancel Apply and Reboot Choose one of the following options e Boot Frozen to ensure that the computer is Frozen the next time it is restarted e Boot Thawed on next to ensure that the computer is Thawed e
94. y a restart of the Deep Freeze Console in order to take effect Parameter Usage lt xml version 1 0 encoding UTF 8 gt lt CUSTOMDEFINEDACTIONS gt lt CAPTION gt Text that appears in file menu or submenu lt E NGLISH gt Caption lt ENGLISH gt Text in various languages lt GERMAN gt Caption lt GERMAN gt Text in various languages lt JAPANESE gt Caption lt JAPANESE gt Text in various languages lt SPANISH gt Caption lt SPANISH gt Text in various languages lt FRENCH gt Caption lt FRENCH gt Text in various languages lt FILEM T NU gt y lt FILEMENU gt Defines if this action will be in file menu lt POPUPMENU gt y lt POPUPMENU gt Defines if this action will be in right click popup menu lt SILENT gt y lt SILENT gt Defines if user will be asked a confirmation message lt SUBITEMS gt In sub items the item that is a child to this item can be defined lt SUBITEMS gt If the sub items are defined then action for this items will be ignored lt SYNC gt y lt SYNC gt Specifies if command will be executed synchronously or asynchronously lt PARAMS gt Choosing this action prompts user to enter custom parameters lt PASSWORD gt Name on parameter lt VAR gt PARAM1 lt VAR gt Name of variable which will be used
95. ze 2 ee 52 Updating a Deep Freeze Configuration File 52 Dynamically Updating a Deep Freeze Configuration 53 PACE ISIC soci da me dan he leo sa dee rks iie ah atte afb hd ett Ferreira eh te Ube heft a ce andes tl 55 Scheduling Deep Freeze Tasks errr ascia eke eee RRS a a A 56 Assigning Computers to Scheduled Tasks 59 Executing a Task Immediately 2 2 2 000000 ce ee 60 Deletinga Task ses fais Bd aide edi ee Bee a Sa ae ee ie ee ae ee ee ee 60 Scheduled Task Properties 4 44444444 ee 60 Managing Network and Groups 2 61 Adding a NeW Group eee a ee turier ede ae Cee ee dite eee de 61 Building a User Defined Group Structure 61 Importing Groups from Active Directory sssaaa aaa ee 62 HISCOLY iaa Gd ee em Oe A AS Des Mere CCE be 63 Adding computers to a Group 1 saaa a 64 Configure Custom Actions resserre ane eh ee de EN ee dues D dead 65 Control With RDC se i a io gs BB ao feces Be ede ee a i Reece id See weak A 65 Remote EXeCutes e soa aa ae ge cas aaa ee a a 66 Push and Install MSI file 42 67 Deleting Importing and Exporting Custom Actions 68 Console Customizer gia ea hea hw A ek ea PE a e eae 69 Deep Freeze Enterprise Console Shutdown 70 Instal

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