Features User Guide*
Contents
1. engin The Broadband Phone Company Features User Guide Telephone Features Telephone Features can only be used with the following engin products engin Voice Boxand the engin Voice Box Seres2 Turbo Dialling When making a call you can speed up the time taken to diala phone number To activate Turbo Dialling l WAIT FOR DIAL TONE PHO NE NUM BER Block Caller ID When making a call your phone number is sent to the phone of the person you are dialling You can control sending your phone number by either blocking your number forall callsorona call by call bass To activate Block Caller ID forall calls l WAIT FOR DIAL TONE 6 WAIT FOR DIAL TONE Fa To deactivate Block Caller ID forall calls l WAIT FOR DIAL TONE 6 WAIT FOR DIAL TONE Fa The above code can be used either priorto making calls orasa prefixto a phone number when making a call by replacing the second Wait For Dial Tone with the phone number you wish to dial engin 1 Version 2 6 August 2005 engin The Broadband Phone Company To activate Block Caller ID forthe nextcall only Call Waiting While you are on a call the call waiting tone one beep every 10 seconds will advise you of an incoming call waiting to be answered The call waiting service is automatically enabled asthe factory default setting To activate Call Waiting forall calls l WAIT FOR DIAL TONE 6 WAIT FOR DIAL TONE Fa To deactivate Call Waiting for all calls l WAIT FOR D2. o D A 2 nH ry a D o er a 5 D cr nH re a o A ct lt o a o 5 lt re c lt Q A D x D W N This will occur when one of the following happens e There isa poweroutage e Yourlntemet Service Provider ISP goes down e Your VolP Service Provider VSP goesdown engin 16 Version 2 6 August 2005 engin The Broadband Phone Company approximately 5 seconds for your Voice Box Seres 2 to revert to your Landline service in the event of an outage Landline Ring Through Landline Ring Through isa feature that is pre activated on your Voice Box Series 2 However you will need to ensure that the Voice Box Senes 2 isbet up correctly and connected to your Landline wall socket Landline Ring Through connects your existing landline telephone number with the Voice Box Series 2 This means if someone rings your existing landline PSTN phone numberthen the phone that is connected to your Voice Box Series 2 will ing You can therefore use the one telephone to answer calls from both your existing landline telephone number as well as your new engin phone number Various Features may not be available using the Netgear TA612V Voice Adaptor orengin Softphone Anywhere Connect In built Redundancy and Landline Ring Through are only available on the Voice Box Series 2 Anywhere Connect will not work with Block Caller ID features Anywhere Connect will always send your engin caller ID though matter what
3. number you are calling from engin 17 Version 2 6 August 2005
4. of Day Screening Select TOD Screening Save Enter start year Enter start month Enter start date Enter start time Enter duration hours Enter duration minutes Enter duration seconds Enter day s If you are unsure about any of our Call Forwarding Features you can contact us on 1300 305 000 or refer to our detailed FAQ s engin 14 Version 2 6 August 2005 engin The Broadband Phone Company Voice Box Seres 2 Additional Features Anywhere Connect Anywhere Connect allows you to dial into your Voice Box Series 2 from an outside line eg mobile outside PSTN and receive a dial tone from your engin VoIP service You can then make a cheap call to anywhere in the word To set up Anywhere Connect you will first need to activate it in the Features menu on the engin customer self care website Once you have entered the Features page please select the Voice Box Series 2 Advanced Features and then select Anywhere Connect Anywhere Connect needs to verify if a person is able to use the service There are 2 different verification methods that you can choose 1 PIN Verification 2 Phone number Venfication To activate Anywhere Connect with PIN Verification 1 Click on Voice Box Series 2 Advanced Features 2 Ensure that the box next to Anywhere Connect is ticked 3 Ensure that there are NO phone numbers entered in spaces provided 4 Select Save To activate Anywher
5. when applicable To activate Direct Group Dialling Select Direct Group Dialling Save Edit Enter phone numbers Enter Timeout parameter Save Close engin 12 Version 2 6 August 2005 engin The Broadband Phone Company Time of Day Routing This service is used to re directincoming callsto a selected phone number based on the day date and time of a call For example forward all incoming calls next Friday between 7pm to 8 30pm to a selected phone number When selecting a number pleas ensure that you include the approprate area code when applicable Please be careful to use the correct format when selecting the appropnate dates and times as displayed underthe entry boxes To activate Time of Day Routing Select TOD Routing Save Enter start year Enter start month Enter start date Enter start time Enter duration hours Enter duration minutes Enter duration seconds Enter day s Enter phone number s Save Close engin 13 Version 2 6 August 2005 engin The Broadband Phone Company Time of Day Screening This service is used to restrict incoming calls based on the day date and time of a call Forexample block all incoming calls next Fiday between 7pm to appropriate area code when applicable Please be careful to use the correct format when selecting the appropriate dates and times as displayed underthe entry boxes To activate Time
6. IAL TONE WAIT FOR DIAL TONE rey To answer an incoming call while already on a call Or Pressin quick sequencesthe phone feature forterminating a call followed by the phone feature to answerthe call call end followed by talk function To switch between calls rows Press in quick sequencesthe phone feature forterminating a call followed by the phone feature to answer the call call end followed by talk function To hang up on one call and retum to the other BC Follow the above procedure to switch between callson Call Waiting engin 2 Version 2 6 August 2005 engin The Broadband Phone Company Call Retum If yourtelephone has stopped ringing before you have been able to answer it or if you wish to call the last person you were speaking with Call Retum allows you to automatically dial the last caller s number providing their number has not been blocked from being sent Call Retum is available to you whether you answera call missa call by not answering an incoming call waiting miss a call which is then diverted to another service orif you simply did not answer the telephone before it stopped ringing C rono 5 2 Three Way Calling While engaging in an active call you can onginate a callto a third party and have a Three Way conference style conversation To place activate call on hold and originate a new call FP l PHONE NUMBER Pressin quick sequencesthe phone feature forteminating a call followed by
7. e Connect with Phone Number Verification 1 Click on Voice Box Series 2 Advanced Features 2 Ensure that the box next to Anywhere Connect is ticked 3 Enter the complete 10 digit phone numbers into the spaces provided these will be the phone numbers that you will be calling from to use this service Note you cannot enter a phone number that does not send CLI eg private numbers 4 Tick PIN if you require a PIN as well as the phone number verification 5 Select Save Note To use Anywhere Connect you will need to have Calling Number Display CND activated on your PSTN Landline service You will need to contact your PSTN landline service provider to have this activated engin 15 Version 2 6 August 2005 engin The Broadband Phone Company To make a call using Anywhere Connect with PIN Verification Dial Your PSIN home phone number Wait for PSIN to stop ringing Enter account PIN number after your hear 3 Beeps Wait for dial tone and dial desired number To make a call using Anywhere Connect with Phone Number Verification Dial Your PSIN home phone number Wait for PSIN to stop ringing Wait for dial tone and dial desired number gt og g A A However you will need to ensure that the Voice Box Series 2 is fet up corectly and connected to your Landline wall socket Switchback allows your Voice Box Series 2 to revert back to your existing PSTN Landline service to make outgoing telephone calls W er A 5
8. er busy number Enter Timeout parameter Save Close Close Address Screening This service is used to restrict incoming callsfrom specific phone numbers that you pre select When selecting a number please ensure that you include the appropriate area code when applicable To activate Address Screening Select Address Screening Enter phone number engin 11 Version 2 6 August 2005 engin The Broadband Phone Company Address Screening with Redirect This service is used to redirect incoming calls from specific phone numbers that you pre select When selecting a number please ensure that you include the appropriate area code when applicable To activate Address Screening with Redirect Select Address Screening w Call Save Edit forwarding Enter redirect number Save Enter phone number Direct Group Dialling This service is used to forward your incoming callsto multiple phone numbers in sequential order The phone numbers in the search list will be tried until there is eitheran answer busy orrejection signal received from the call A maximum of five numbers can be re directed A maximum of 25 secondscan be set forthe timeout parameter It is important to understand if one of your chosen numbers hasa voicemail diversion activated then this will be included asan answerand the call may not be forwarded to the next number on your list When selecting a number please ensure that you include the appropriate area code
9. er regardless of the status of your phone i e active engaged no answer not in use and powered down When selecting a number please ensure that you include the appropriate area code when applicable To activate Call Forward Unconditional Select Call Forward Unconditional Save Edit Close Enter phone number Save Close Call Forward No Answer This service is used to forward yourincoming callsto a specific phone number when your line hasno answer When selecting a number please ensure that you include the appropnate area code when applicable To activate Call Forward No Answer Select Call Forward No Answer Save Edit Enter no answer number Enter timeout parameter engin 10 Version 2 6 August 2005 engin The Broadband Phone Company Call Forward Busy No Answer This service is used to forward yourincoming callsto a specific phone number when your line is busy and orhasno answer The specific phone numbers that you choose forthe two diversionscan be both different orthe same However you must place a numberin both diversion boxes If you wish to have only one of the diversions active then you must place yourown phone number in the diversion box that you wish to remain undiverted When selecting a number please ensure that you include the approprate area code when applicable To activate Call Forward Busy No Answer Select Call Forward Busy No Answer Save Edit Enter no answer number Ent
10. m your PC To retrieve your messages you will need to dial the voicemail phone numberthat corresponds with the city that you live in The different numbers are Sydney 02 9016 4500 Melboume 03 9012 5200 Brisbane 07 3114 2100 Adelaide 08 8464 0100 Perth 08 6363 5100 To retrieve messages from your telephone l Call Voicemail phone Enter engin phone number number Enter Password Listen to message rey NB If you are calling from your Voice Box you will not need to enter your engin phone number proceed directly to entering your password To retrieve V mail messages from your PC Open new mail Click on attachment x q Voicemail sound Listen to message engin 6 Version 2 6 August 2005 engin The Broadband Phone Company NB To retum to main menu press To listen to previous message l Call Voicemail phone Enter engin phone number number Enter Password Listen to message Fa To repeat message l Call Voicemail phone Enter engin phone number number Enter Password Listen to message Fo To play next message Call Voicemail phone Enter engin phone number number Enter Password 6 Listen to message Fo To delete message Call Voicemail phone Enter engin phone number number engin Version 2 6 August 2005 engin The Broadband Phone Company Enter Password Fa To forward this message to another user Call Voicemail phone Enter engin phone number number Enter Password To pre record
11. message E pere gy To forward message without pre recording re To save message Call Voicemail phone Enter engin phone number number Enter Password Ee To change folders l Call Voicemail phone Enter engin phone number number engin 8 Version 2 6 August 2005 engin The Broadband Phone Company NB This function is used to store your messagesin a variety of different folders Folders include new messages old messages work messages family messagesand friend s messages To record you re personal greeting l Call Voicemail phone Enter engin phone number number Enter Password fo Record ie To change password l Call Voicemail phone Enter engin phone number number Enter Password o Enter password Re enter Fa Call Forwarding Features The Call Forwarding Features menu is available after logging onto the engin web site Once you have entered your details simply click on the connections tab followed by the features tab in orderaccessthe desired feature Following this you will need to tick the appropriate boxand select the save tab Once the screen has refreshed you will need to select edit in orderto enter the feature that you wish to use engin 9 Version 2 6 August 2005 engin The Broadband Phone Company Call Forward Unconditional This service is used to forward all incoming callsto a specific phone number All incoming calls willbe forwarded to your specified numb
12. t Call l WAIT FOR DIAL TONE 6 o WAIT FOR DIAL TONE Fa engin 4 Version 2 6 August 2005 engin The Broadband Phone Company To unblock your Last Call l WAIT FOR DIAL TONE o WAIT FOR DIAL TONE FA If you have chosen to block your Las Call yet you already have another number you have previously blocked as yourlast call the previous telephone number will automatically unblock Block Anonymous Calls If you do not wish to speak to a caller whose Caller ID information is not available you can block your phone from these Anonymous callers To Block an Anonymous Call l WAIT FOR DIAL TONE WAIT FOR DIAL TONE Fa To unblock an Anonymous Call l WAIT FOR DIAL TONE WAIT FOR DIAL TONE Fa Do Not Disturb If you do not wish to be disturbed however require your phone to continue charging on the phone bas Do Not Disturb either gives callers a busy tone ordiverts to your voicemail box if voicemail isactivated on your service To activate Do Not Disturb on your phone l WAIT FOR DIAL TONE WAITFOR TONE FP Once you have dialled the above code activation will be confirmed with five short bursts of tone engin 5 Version 2 6 August 2005 engin The Broadband Phone Company To deactivate Do Not Disturb on your phone l WAITFOR TONE aliz WAITFOR DIAL TONE Fa Voicemail Message Retrieval Message retrieval allows you to retrieve messages that are in your mailbox Retrieval can be done from any telephone aswell as fro
13. the phone feature to answer the call call end followed by talk function and dial the phone number forthe third party To establish the Three Way conversation Be Press in quick sequencesthe phone feature forterminating a call followed by the phone feature to answer the call call end followed by talk function To hang up on one call and retum to the other Be Follow the above procedure to switch between calls on Three Way Calling engin 3 Version 2 6 August 2005 engin The Broadband Phone Company Speed Dial Engin allows you to store up to eight phone numbers for Speed Dialling at the press of two buttons Make life easy by presetting emergency numbers and frequently dialled numbers To program a Speed Dial phone number llalla ASSIG N MEMORY BUTION 2 9 PHONE NUMBER WAITFOR TONE Fa Once you have dialled the above code activation will be confirmed with two short bursts of tone To make a Speed Dial call l MEMORY BUTION 2 9 Block Last Call If you do not wish for your last callerto be able to ring yourtelephone again you can block the callers number providing their numberhasnot been blocked from being sent The telephone numberof your Lag Call can be blocked whether you answered the call did not answerthe call orthe call was diverted to your voicemail service Block Last Call either gives callers a busy tone or diverts to your voicemail box if voicemail is activated on your service To Block your Las
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