NBN User Guide
Contents
1. 17 How to replace your Backup Battery 1 Purchase a new batter NN y lt STOP If you and your service provider have agreed you will replace the battery for your NBN connection box you should buy a ee i Before going any replacement battery that is equivalent to aay further please the original You can purchase the battery read the Important at most specialist battery retailers Safety Warnings on you can find a list at the back cover nbnco com au battery along with other useful information 2 Remove the old battery Turn off at the power point and disconnect the power supply from the mains power Open the front cover of the Power Supply with Battery Backup A Disconnect the red plug from the battery B Push the tabs holding the battery one above and one below outward and then lift the battery out C Disconnect the black plug and remove battery D 3 Install the new battery Reconnect the black plug to the new battery E Push the battery retaining tabs outward and insert the battery into the Power Supply with Battery Backup F Reconnect the red plug to the new battery G Make sure the wires are not being pinched by the battery or the front cover Close the front cover and plug the power supply back into the power point and turn the power on The new battery will take 24 hours to completely charge Please retain the old battery as a precaution during thi2. UNI V port of the NBN connection box If so you may need to get a registered cabler to connect your wall socket wiring to the NBN connection box If you are using a phone extension cord have you tried removing the phone extension cord and plugging the phone in directly to the voice UNI V port of the NBN connection box The extension cord may be faulty If it still doesn t work can you try plugging a different phone including a different phone cord in to the NBN connection box If your phone still does not work contact your service provider for assistance Internet troubleshooting 1 2 Has the broadband service ever worked if not please contact your service provider to enquire whether the service has been activated correctly Is your equipment plugged in to the right UNI D port on the NBN connection box If you have only ordered one broadband service only one UNI D port will be activated on the NBN connection box Have you tried turning the equipment you have plugged in to the NBN connection box off and on sometimes equipment like wireless routers may have stopped working and this can be resolved by turning the power off and on Have you tried using another Ethernet cable between the NBN connection box and your equipment It s possible the Ethernet cable is faulty and is not connecting your equipment properly to the NBN connection box If you are using a wireless router have you tried
3. Backup your NBN connection box will continue to be powered for approximately five hours during a power outage e When approximately 40 of the battery charge Is remaining after about 3 to 3 5 hours the power supply will automatically turn off to preserve the remaining charge for emergency use e When you need to use the remaining charge press the emergency reserve button and within a few minutes your services will operate for the remaining 1 5 to 2 hours e Extremely cold conditions less than 1 degrees Celsius may cause the battery to run out more quickly Keeping your backup battery topped up To ensure the backup battery works when you need it please maintain it by following the advice given in this guide e Regularly check the battery indicators lights and pay attention to audible alarms See page 21 for a guide to indicator lights and alarms as these may indicate a problem with your battery e When your battery is used as indicated in the NBN User Guide it will age to about 70 of its original capacity in around three to five years e A battery can age sooner if not kept at room temperature around 20 degrees Warmer temperatures can accelerate aging of the battery e Turning the power on and off frequently will cause the battery to age earlier and reach 70 of its capacity in around one to two years e Please ensure the battery is replaced when needed or as arranged with your service provider Options for extending
4. all of the following NBN Power Supply with Battery Backup NBN Battery Backup service A phone service connected on the NBN connection box s UNI V port A standard corded phone that doesn t need to be plugged into a power point ISI SISIK The corded phone needs to be plugged in to the UNI V port on the NBN connection box and your Power Supply with Battery Backup needs to be working and maintained by following the instructions in this guide Powered for up to five hours including emergency reserve by NBN Power Supply with Battery Backup Corded NBN connection Power Supply with phone box UNI V port Battery Backup What if Q I connect my phone to a router provided by my phone company A If your phone service provider has advised that you need to connect your phone up to a router gateway or box that is not the NBN connection box then you will need to have a separate battery backup for that device Ask your phone service provider for advice Q I use a cordless phone A Most cordless phone sets have batteries in the handsets but not the base station which usually only works when plugged in to mains power You will either need to arrange an external battery backup unit for your cordless phone base station or buy a new cordless phone that has battery backup built into both the base station and hand
5. fails If your mains power fails the Power Supply with Battery Backup will beep once and automatically switch to its backup battery power When only around 40 of the battery power remains after about 3 to 3 5 hours the Power Supply with Battery Backup will turn off to save the remaining 40 of backup battery power about 1 5 to 2 hours This saved power can then be used to make emergency calls if needed What happens when only 40 of the battery power remains The battery power indicator will flash and the Power Supply with Battery Backup will begin to beep four times a minute Once the beeping stops the Power Supply with Battery Backup will turn itself off to preserve the remaining power for use in case of an emergency How to access the remaining backup battery power in emergencies Press and hold the BAT TERY EMERGENCY USE button for two seconds until the power supply beeps once and all 4 lights flash This will provide a further 1 5 to 2 hours of power After this you amp Een EGY can t turn the battery power off again iii After the battery is completely flat the BATTERY EMERGENCY USE button will not work again until mains power has been restored and the battery is recharged The battery is designed to be continually recharged until it has ALARM SILENCE reached the end of its life and needs to be replaced estimated to occur every three to five years if used in accordance with the guidelines Alarm sile
6. is still no power light contact your service provider If there is a mains power failure you will only have services over the NBN for a limited period of up to five hours Refer to the Power Supply with Battery Backup section of this guide No action is required No action is required The flashing light should turn into a green solid light shortly ACTION Contact your service provider for further instructions Contact your service provider for further instructions No action is required No action is required Contact your service provider for assistance with this equipment 12 NBN User Guide YOLVOIGNI NAVIY SYOLVOIGNI d INN viva lt m _ I S 5 z YOLVOIGNI Jivddn INDICATOR OFF l RED i GREEN INDICATOR OFF ORANGE ORANGE FLASHING GREEN GREEN FLASHING INDICATOR OFF g GREEN GREEN FLASHING INDICATOR OFF RED f GREEN MEANING Your NBN connection box is working but you have no devices connected Your NBN connection box has a fault and is not working normally Your NBN connection box is working normally and is connected MEANING You do not have an active service using this port at this time The device connected to your UNI D port uses 1Gbps Ethernet The device connected to your UNI D port uses 1Gbps Ethernet The device connected to your UNI D port uses 10 or 100Mbps Ethernet The device connected to your UN
7. phone sockets if a registered cabler has wired them up to your NBN connection box Your phone and internet service providers will also let you know which connection to use Removing the NBN connection box cover NBN connection box with cover removed B Lift the cover at an angle to remove A Press these two clips first to release cover Things to note If you have the Power Supply with Battery Backup the system status light on it should glow green The NBN connection box power and optical lights will both glow green For more information on indicator lights see pages 12 and 21 4 NBN User Guide Plugging your devices into the NBN connection box The bottom of your NBN connection box inside the cover that is mounted to the wall will have a row of ports that look like this Voice UNI V Ports Data UNI D Ports The two voice UNI V The four data UNI D ports are to DO NOT ports are to connect connect data and in band video the power DISCONNECT telephones using RJ 11 services using Ethernet RJ 45 cables cable from this cable unless instructed to do so by your service provider your Power Supply cables Connecting your phone service If you have chosen a phone service from your service provider to be delivered through a voice UNI V or data UNI D port your service provider will advise yo
8. power phone and gas If you happen to accidentally damage any part of the NBN equipment or cable please contact your service provider to have it repaired You may be charged for the repair Is the NBN fibre optic cable safe Fibre optic cables do not conduct electricity However there are other safety hazards associated with handling the fibre optic cable This is why you must never disconnect tamper with or look directly into the laser light beamed from the fibre optic cable Although the laser light found inside the fibre optic cabling may appear invisible you should always assume the light is present even if you cannot see it Is the NBN connection box installed in my home or premises safe The NBN connection box and its power supply only use fixed cables That means they are not designed to nor intended to emit any wireless radiation Rest assured the NBN connection box and its power supply have been tested to ensure they meet e Australian Safety and Emission requirements in accordance with AS NZS CISPR22 and AS NZS 60950 1 e These are the same standards consumer appliances are required to comply with e Both the NBN connection box and power supply have passed these tests e The NBN connection box also has a laser warning label on it in accordance with Australian standards The warning on the label is the same one required for CD and laser pointing devices laser spirit level tools etc The NBN co
9. testing the NBN service by connecting a laotop or desktop PC to the correct UNI D port on the NBN connection box directly via an Ethernet cable This will help you identify whether the NBN service itself is not working or whether it s a problem with something else like your router If your broadband still does not work contact your service provider for assistance 2013 NBN Co Ltd 23 IMPORTANT SAFETY WARNINGS Please read these notes carefully before attempting to fit or replace a battery in your power supply 5 For more information To reduce the risk of fire or electric shock do not remove the cover of the Power Supply with Battery Backup except to service the battery There are no user serviceable parts inside the Power Supply with Battery Backup except the battery Please read this user guide about your NBN connection box thoroughly before attempting to fit or replace a battery in your Power Supply with Battery Backup To avoid electric shock when servicing the battery first switch the power point off and unplug the power cord from the wall Because of the battery there will still be live electrical components inside the Power Supply with Battery Backup even when the power cord is disconnected from the wall or the power point is switched off So follow the instructions on servicing the battery carefully During a mains power failure the Power Supply with Battery Backup only powers the NBN connection box I
10. I D port uses 10 or 100Mbps Ethernet MEANING You do not have an active phone service using this port at this time One or more telephones are off the hook being used One or more telephones have been off the hook for more than 1 hour MEANING Normal Your NBN connection box has failed to download software Your NBN connection box is successfully downloading software ACTION No action is required Contact your service provider for further instructions No action is required ACTION This may simply mean that connected devices are not active at the moment If you are having difficulty with connected devices then contact your service provider for further instructions No action is required No action is required No action is required No action is required ACTION No action is required No action is required Check if someone in your household is using the phone and if not check to see if any of your handsets have been left off the hook by accident ACTION No action is required Contact your service provider for further instructions No action is required 2013 NBN Co Ltd 13 his section pages 14 to 21 only applies if you have the Optional Power Supply with Battery Backup Managing the Power Supply with Battery Backup The Power Supply with Battery Backup e Provides a steady 12V power supply to your NBN connection box e Provides battery backup power to the NBN connect
11. National Broadband Network Your User Guide Useful information about your NBN equipment g Vv For NBN Fibre installations after 19th December 2013 p Before performing any maintenance please read NBN O the important safety warnings on the back cover Bringing broadband to life Your NBN User Guide Getting started Plugging your devices into the NBN connection box Identifying your NBN equipment Maintaining your NBN equipment Frequently asked questions NBN connection box indicator lights Optional Power Supply with Battery Backup Managing the Power Supply with Battery Backup Emergency calls checklist Connecting to the mains power supply How to replace your Backup Battery What to do if the mains power fails Power Supply with Battery Backup indicator lights and alarm sounds Useful information and troubleshooting Troubleshooting checklist Important safety warnings Also known as Network Termination Device NTD Co T ee eee a 14 16 17 18 20 21 22 24 Your NBN User Guide Congratulations on connecting to the National Broadband Network NBN With your new fibre optic connection you ll be able to access the benefits of world class high speed broadband including e high quality video calls to stay connected with family and friends e working from home like you would at the office e getting the whole family online at once e downloading movies in minutes and streamin
12. alerted that your battery needs servicing Can I plug the power supply into a power board Yes however NBN Co prefers the NBN connection box and power supply is connected to fixed power point where possible However in the event this is not possible then the power supply can be plugged into a double adapter extension cord or power board as long as they are safe 2013 NBN Co Ltd 9 Frequently asked questions Can I connect other devices to the unused ports on the NBN connection box Unlike modem routers you might be familiar with from ADSL and cable broadband services each port on the NBN connection box is reserved for a separate service This allows you to have up to four separate broadband data and up to two separate phone services through one connection box If you only order one broadband service then only one port will be active If you connect one of your devices to an unused NBN connection box port your devices won t be connected to a phone or internet service What if want to move the NBN connection box If you need to have the NBN connection box or the cables relocated contact your service provider They should be able to advise you of the cost and arrange for a technician to move the equipment When considering relocating NBN equipment or cables you should keep these things in mind 1 The equipment must be protected from water steam or excessive heat 2 The location must be well ventilate
13. ar out prematurely and your AC broadband data or phone services running over your NBN O lt connection may not work during a power outage Please see section Optional Power Supply with Battery Backup page 14 for important information on how the Battery Backup Service operates Keep the NBN connection box plugged in to the Power Supply whether or n t you have the Battery Backup If you don t you won t be able to make phone calls even in an emergency or use broadband data services The indicator light will let you know when the battery needs replacing If you have been actively using the battery during a power failure the light may also indicate that the battery is nearly flat see page 18 for details on how to change the battery FIUUUUIT Z i Do not touch or unloop the fibre Tampering with the fiore even by simply unplugging it could damage the mas connection and require a technician visit a me i i I Do not use water to clean the equipment 2013 NBN Co Ltd 7 8 NBN User Guide Do not cover or paint any part of the NBN connection box or Power Supply with or without Battery Backup The only item that can be safely painted is the removable front cover that goes over th
14. d preferably near a fixed power point and easy for you to check the indicator lights 3 The equipment must be positioned in a location away from busy areas and protected from risk of damage There should also be sufficient light for you to see if the device is functioning correctly 4 You may be charged for the relocation cost have a monitored home or premises security system will it work over the NBN It is expected that most monitored security systems will operate over the NBN However if you would like to use an existing system you should check with your security provider to ensure that your particular equipment and service is NBN compatible You should test your alarm the same day that your NBN service is activated 10 NBN User Guide by your service provider and also check that your in premises wiring is correctly connected up to your new NBN service For further information on alarms and the NBN please visit nbnco com au alarms Can install in home cabling myself NBN Co will professionally install the cabling from the street to your NBN connection box for more information on what s included in a standard installation please visit nbnco com au fibreinstallation If you choose to install additional permanent phone or data cabling through wall floor or ceiling cavities it must be done by a cabler registered with an Australian Communications and Media Authority ACMA accredited industry registrar Your
15. e NBN connection box This has been specifically designed to allow you to paint it Remove the front cover before painting it Only use acrylic PVA water based paints Do not unplug the NBN connection box or its power supply unless you need to replace the battery in a Power Supply with Battery Backup unit if you have one or if you are going away for an extended period or otherwise directed to do so by your service provider Do not place objects on top of the NBN connection box as this may reduce minimum ventilation requirements causing your NBN connection box to operate at a higher temperature than normal Ensure you know where any underground cables are located before digging to avoid accidental damage to them It is best to always contact Dial Before you Dig by calling 1100 or via their website at www 1100 com au Lodging an enquiry is free of charge You may incur costs if underground cables are accidentally damaged and experience lengthy unplanned service disruptions until the damaged cables can be repaired Keep branches and shrubs away from the fibre optic cable and NBN utility box Frequently asked questions I ve accidentally damaged the NBN connection box What do do The NBN connection box and its cover Power Supply with Battery Backup standard power supply and the fibre optic cable on your property are your responsibility to keep in good condition just as you are responsible for your other services such as
16. f equipment is for NBN utility box NBN connection box With NBN connection box cover and a Y standard power supply Outside your premises __ Inside your premises Power Supply with NBN utility box NBN connection box Battery Backup With NBN connection box cover and Power Supply with Battery Backup gt Inside your premises Power Supply with Battery Backup NBN connection With NBN box no cover connection box e no cover Fibre a Wall Outlet and Power Supply with Battery Backup LULU ULV Fibre Wall Outlet Also Known as a Premises Connection Device Outside your premises Inside your premises 6 NBN User Guide Maintaining your NBN equipment The NBN equipment in your premises should require very little maintenance if properly cared for Here are some important do s and don ts to ensure the NBN connection box and Power Supply stay in good working order Inside your property If you have the Power Supply with Battery Backup keep it plugged in at all times with the power point switched on otherwise your battery may we
17. g TV online e access to health services and interactive educational content online e make phone calls over the NBN s fibre optic technology This booklet gives you the information you need on how to ensure your NBN equipment stays in good working order It also outlines the things you can do if your system is not working properly Your experience including the speeds actually achieved over the NBN depends on some factors outside our control like your equipment quality software your organisation s IT policy and infrastructure broadband plans and how your service provider designs its network 2013 NBN Co Ltd 3 Getting started Once your NBN connection box has been installed and your service provider has advised your services are now active just follow the simple steps below to begin enjoying your new NBN service 1 Connect any compatible equipment to the NBN connection box Use the port designated for that service as directed by your phone and internet service providers Further information on the ports can be found on page 5 To access the ports first remove the cover by pressing the two clips at the base either together or one at a time pull the base of the cover out then up to remove it completely If you have arranged a phone service to be supplied through the voice UNI V port then your phone should be connected to the designated active voice UNI V port on the NBN connection box or to your existing
18. has been removed NBN Co provides the first battery free of charge when the Power Supply with Battery Backup is installed It is your responsibility to discuss with your service provider whether they will supply subsequent replacement batteries or whether you should purchase them See Purchase a new battery on page 18 If there s a power outage your NBN service won t work if the battery is faulty or missing If you have the Battery Backup service your phone or internet service provider will also let you Know when your battery is worn out and needs replacement or when your battery is missing Detailed instructions on how to replace the battery are on the next page If you no longer want to replace the battery or need the Battery Backup service If you no longer require the Battery Backup service and do not intend to replace the battery let your service provider know They can stop reminding you when your battery needs replacement As long as no other users at the same premises have the Battery Backup service you can remove the current battery and dispose of it at a battery recycling centre do not place in household garbage Refer to instructions for battery replacement for safe removal and disposal of battery Of course with no battery you ll have no battery backup during a power outage so your voice and data services will only work when plugged in and receiving mains power 2013 NBN Co Ltd
19. ion box when fitted with a working battery e During a power outage battery backup will last for approximately five hours including the battery emergency reserve It is always good to have another way of calling someone during a power outage in the case of emergency such as a charged mobile phone To ensure that your phone or data services continue to operate during a power outage please note e Only standard corded phones that don t need to be plugged into a power point will work during a power outage and only if your phone service is also provided over the NBN connection box s voice UNI V port All other devices require their own battery backup to Operate during a power outage e lf your phone plugs into a separate router gateway from your phone or internet service provider you won t be able to make calls unless that router gateway also has its own battery backup e Examples of devices that require their own battery backup include wireless routers all mains powered phones computers or modem routers e Uninterruptable power supply UPS systems helo power devices during a power outage and are readily available through technology retailers Your service provider should explain how your services can work with NBN Co s Battery Backup service and what additional solutions you may need to power your other devices 14 NBN User Guide How long battery backup lasts If you have a Power Supply with Battery
20. nce TOP function TIME SECONDS 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 You can silence SILENCE FOR audible alarm sounds 24 HOURS using the ALARM RE ENABLE SILENCE button ALARM Press and hold the SILENCE FOR button to temporarily 24 HOURS silence or re enable the alarm sounds for RE ENABLE either 24 hours or ALARM longer You should only silence alarms when absolutely necessary as they are designed to alert you when your battery is in need of replacement your battery is missing or the battery is running low and will soon be flat 20 NBN User Guide Power Supply with Battery Backup indicator lights ana alarm sounds The following displays are present on the front of the unit Light on OX Light BLINKING Light oFF AN SYSTEMI Normal System fault No mains power STATUS and power supply unit is off Using battery Battery charge low and Using mains power BATTERY No mains power will soon be flat or battery is flat POWER Battery missing or battery has degraded Battery OK REPLACE and should be replaced BATTERY Audible alarms silenced Audible alarms silenced Audible alarms for 24 hours enabled If the Power Supply with Battery Backup is working normally on mains power the SYSTEM STATUS light is green and the BATTERY POWER and REPLACE BATTERY lights are off Alarm sounds The following list describes the different types of audible alarm sounds you might hear CAUSE ALARM SOUND POWER FAILURE Loss of mains power Bee
21. nnection box is designed to automatically turn off its laser in cases when the optical fibre is pulled out or broken The automatic switch off happens within thousandths of a second of a break occurring NBN Co nevertheless recommends that you stay away from fallen or broken cables as a precaution because It s not always possible to tell whether a fallen or broken cable is a safe cable or an unsafe cable Who can I contact for assistance If you have any questions need help or to report a fault please call your service provider If m going away for a while can unplug my service to save power NBN Co recommends leaving your NBN equipment connected and powered at all times You may shorten the life of your battery if you leave the Power Supply with Battery Backup unplugged for an extended period of time However if you are away for an extended period and do not want to leave the NBN equipment plugged in please be sure to disconnect the battery by following these steps refer to diagram on pages 18 19 1 Turn off at the power point and disconnect the power supply from the mains power 2 Open the front cover of the Power Supply with Battery Backup A 3 Disconnect the red plug from the battery B When returning please remember to reconnect the battery If you don t your phone and broadband data services won t work during a power failure you may hear audible alarms and your service provider may be
22. ply with Battery Backup if there is not already one there in the house Your service provider will also remind you when the battery is worn out and needs to be changed You can check if the Power Supply with Battery Backup has a working battery installed in it by checking if there are any visual light alarms on the unit and opening the power supply cover to see if a battery Is installed Please follow the instructions on page 18 If you don t require the Battery Backup service and there is already a Power Supply Unit with Battery Backup installed then your service provider can turn off the reminders to replace the battery 2013NBNCoLtd 11 NBN connection box Indicator lights INDICATOR OFF YOLVOIGNI YAMOd RED i GREEN i GREEN FLASHING INDICATOR OFF l RED f GREEN GREEN FLASHING YOLVOIGNI TWOlLdO MEANING This means there is no power to your NBN connection box Your power supply is operating on backup battery power Your power supply is working normally Your NBN connection box is starting up MEANING Your NBN connection box has been disabled externally Your NBN connection box has lost connection with the fibre network Your NBN connection box is connected and working properly This is normal and simply means there is activity on the network ACTION Check the power supply is plugged in and switched on and is connected to your NBN connection box If there
23. ps once REPLACE BATTERY Battery self test fails Beeps once every 15 minutes LOW BATTERY Less than 50 remaining Battery reserve shutdown imminent Beeps 4 times every minute AUDIBLE ALARM ON Alarm function is enabled Beeps twice when enabled AUDIBLE ALARM OFF Alarm function is disabled Beeps once when disabled 2013 NBN Co Ltd 21 Troubleshooting checklist In the event any of the services provided through your NBN connection box stop working e g internet IPTV or phone the first step is to check the following 1 Power check Is everything plugged in and turned on e NBN connection box e Power Supply with Battery Backup or standard power supply e All cables and power points e Your own equipment 2 External fibre optic cable check Has the fibre optic cable connection from the street been damaged For example a fallen branch may have damaged the cable If you think this may be the case do NOT try to remove it or repair the cable yourself Contact your service provider immediately 3 Indicator light check Check the indicator lights on your Power Supply with Battery Backup and NBN connection box NBN connection box POWER and OPTICAL lights are ON E Power Supply with Battery Backup SYSTEM STATUS light is ON If you remove the cover from your NBN connection box and the lights on your NBN connection box or Powe
24. r Supply with Battery Backup if installed do not match those shown in this diagram then refer to the lights and indicators sections of this guide on pages 12 13 and 21 Still can t identify the problem or the solution Please note down which lights are glowing and contact your service provider for further advice 22 NBN User Guide Phone troubleshooting If you have a phone service which plugs into the NBN connection box s UNI V port please check the following 1 Is your phone or if applicable home phone wiring amp wall sockets connected to the correct voice UNI V port on the NBN connection box If you have only ordered one phone service then only one of the UNI V ports on the NBN connection box will be activated Has the phone service ever worked If not please contact your retail service provider to enquire whether it has been activated correctly Is there a dial tone if not contact your phone service provider for assistance with checking if the service is activated correctly and the phone is plugged into the right port If there is a dial tone but calls still don t work are there any other tones or noises on the line that suggest the phone service isn t working normally These may suggest electrical interference or a fault Contact your service provider for assistance If you have been plugging your phone in to an existing wall socket does it work if you unplug it and plug it in to the voice
25. s time unless its charge was completely exhausted Please note your broadband and or phone service delivered over the NBN will be unavailable while the battery is being replaced and for up to 10 minutes afterwards PLEASE RECYCLE YOUR OLD BATTERY The Sealed Lead Batteries supplied by NBN Co are 100 recyclable However these batteries cannot be simply tossed in your household recycling bin as they will contaminate the rest of the recyclable material Please take your battery to a specialist recycling centre to be recycled 18 NBN User Guide Specifications Battery Type 12V 7 0 7 2Ah 6 Cell VRLA Sealed Lead Acid Battery Dimensions 94mm H x 151mm W x 65mm D excl terminals 100mm H x 151mm W x 65mm D incl terminals all tolerances 1mm Terminal Type Spade type Quick disconnect F2 6 35mm W x 0 81mm Thickness Terminal position relative to the battery case 8mm from the battery sides 12 24mm from the battery end Positive terminal positioned on the side depicted in the drawing PSU BATTERY Alternatively you could take your used battery to the store where LY you purchased your new battery and ask them to recycle it for amp amp you Refer to NBN Co website for places to recycle lead acid batteries You can find a list at nbnco com au battery Pb 2013 NBN Co Ltd 19 What to do if the mains power
26. service provider may also be able to recommend a registered cabler in your area Other non permanent cabling such as plugging your own router or phone into the NBN connection box can be done yourself How do I care for the NBN connection box cover You can clean the NBN connection box cover by removing the cover and wiping it clean with a damp cloth and mild all purpose cleaner Do not use a damp cloth on internal equipment or cables Can I lock the NBN connection box cover A locking feature is available to restrict access if desired NBN Co recommends a cable tie or small padlock to stop unwanted access Please note Your service provider should not lock the cover as you may need to access the ports or lights inside the cover for troubleshooting or if you decide to change providers devices How do open my NBN connection box cover To remove the cover press the two clips at the base of the box either together or one at a time Pull the base of the cover out and then up to remove it completely To reattach the cover simply place the top over the base then lightly guide the cover down and back until it clips into place Do not touch or uncoil the cables that have been installed inside the cover as this could affect the performance of your service Can I remove my Power Supply with Battery Backup if I no longer want the Battery Backup service and only want the standard power supply No this is currently not pos
27. sets Need their own Powered battery backup for up to five hours including emergency reserve by Cordless Cordless Router or veh power NBN connection Power Supply with phone phone box from Supply with box UNI D port Battery Backup handset base your phone Battery station service Backup provider 16 NBN User Guide Connecting to the mains power supply 1 NBN Co recommends the power supply is plugged directly into a fixed power point 2 Where a fixed power point is not available a safe extension cord double adapter or power board can be used 3 The NBN connection box will switch to battery power if you turn the power off at the power point When the battery goes flat the NBN connection box will turn off and your phone or data services will no longer work 4 Don t switch off your NBN equipment The power used by the system is minimal equivalent to a 15W light bulb 5 The life of the battery in a Power Supply with Battery Backup will be reduced if the power is routinely turned on and off or left switched off IMPORTANT wy REPLACE If your Power Supply with Battery Backup is showing a red light next E BATTERY to the REPLACE BATTERY symbol or you hear an alarm beeping once every 15 minutes this either means that you need to replace your battery with a new one or that the battery
28. sible However you can advise your service provider that you no longer want the Battery Backup service which means you can remove the battery provided no other users of NBN services are using the Battery Backup service on your premises and your service provider will stop sending you battery alarm reminders If you do this your services will only operate if the power is switched on at the power point they won t work during a power failure only have the standard power supply Can I add a Power Supply with Battery Backup if my circumstances change or move into a home that does not have the capability and I require this service Yes this is possible please contact your service provider to discuss your needs and arrange an appointment for the installation of the Power Supply with Battery Backup Please note that until your Power Supply with Battery Backup is installed your services will not operate during a power failure or when the power for the NBN connection box is switched off at the power point I have moved into a house with NBN fibre already installed Do need to do anything to make sure the Battery Backup service is working If you move into a house where NBN fibre is available please let your preferred service provider Know whether you require the Battery Backup service when arranging your services over the NBN If you do require it your service provider may need to arrange NBN Co to install a Power Sup
29. t will not power any other devices such as cordless phone base stations alarms or other devices that do not have their own backup batteries Never turn the power off to your power supply even if you have the Battery Backup service Leaving the power switched off may prevent you making phone calls or using broadband services and if you have the Battery Backup service will shorten the lifespan of your battery To prevent the risk of fire or electric shock your Power Supply with Battery Backup should be installed in a reasonably warm dry indoor area free of condensation and excessive dust 1800 OUR NBN 1800 687 626 Visit www nbnco com au Email info nbnco com au NBNCo NBN MKT GDE 039 December 2013 Copyright 2013 NBN Co Limited All rights reserved Not for general distribution
30. u how to connect your phone s Connecting your broadband service Your broadband services will be delivered through the data UNI D ports on the NBN connection box Your service provider s will advise you which data UNI D ports they have designated for your services and how to connect any necessary equipment to these services Additional cables All the power and fibre optic cables required for the NBN connection box to operate will be supplied and connected free of charge by your NBN Co installer If other cables are needed to connect your computer router phone or other devices to the NBN connection box you or your retail service provider will need to provide them Troubleshooting If you ve followed the instructions from your service provider but your phone internet or other broadband connections are still not working or if you see any red or flashing lights on the NBN connection box or Optional Power Supply with Battery Backup unit please read the troubleshooting guide on page 22 IMPORTANT NOTICE Risk of eye injury Please do NOT disconnect tamper with or look into the laser light beam from the fibre optic cable as this could damage your eyes 2013 NBN Co Ltd 5 identifying your NBN equipment The NBN fibre equipment may be installed several different ways depending on your building type and requirements These diagrams show the three main combinations of equipment and will help you identify what each piece o
31. your battery backup If approximately five hours of battery backup isn t enough for your needs you can add additional capacity by plugging the power cord of the Power Supply with Battery Backup unit into an Uninterruptable Power Supply UPS itself a type of battery backup unit These are readily available through technology retailers Your service provider should explain how your services can work with NBN Co s Battery Backup service and what additional solutions you may need to power your other devices The UPS must supply a pure sinusoidal 230V 50Hz AC waveform in accordance with AS60038 2000 Refer to your UPS manufacturer for confirmation To set up a UPS please e Follow the instructions provided by the UPS manufacturer to initially set up the UPS system e Switch off the power at the power point that the NBN connection box power supply is connected to e Unplug the NBN power supply power cord from the power point and plug it into the UPS e Plug the UPS power cord to the fixed power point e Turn on the power point e Follow the UPS manufacturer s instructions on operating the UPS Your service provider should explain how your services can work with battery backup and what solutions you may need for your devices You should discuss the use of any UPS with your service provider 2013 NBN Co Ltd 15 Emergency calls checklist To make calls during a power outage for up to five hours you need to make sure you have
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