CASHIER TROUBLESHOOTING GUIDE
Contents
1. o Vouchers Are Not Printing Is the CASHIER window open Is Quick Cashier AUTO PRINT box active Can you see it Is the Printer turned on Is the Thermal Printer selected in Cashier Tools Set Cashier Printer Has the Customer pressed COLLECT Has the payment already been processed Can you print a Test Ticket Have you pressed Refresh F5 Have you restarted Wildcat Call WILDCAT SUPPORT DO NOT restart computer unless instructed by Wildcat Support Manual Vouchers Stop AUTO PRINT Press F9 or click on MANUAL Complete the fields with correct information Choose appropriate attendant from drop down list Enter a comment as to why the manual voucher Is to be created Click FINISH or press ENTER Voucher will print Press ENTER twice TO REDEEM Process voucher as normal Click AUTO PRINT maxgaming Wildcat Support 1800 700 116 Machine Faults 1800 021 814 Autoprint To STOP Auto Print click STOP in the Auto Printing Box To RESTART AUTOPRINT click the AUTO PRINT icon at the too of the Cashier screen Hopper Empty Refill If hopper is empty and a voucher prints refill The hopper with 160 record the refill on the machine and complete the voucher as per normal procedures If hopper is empty but no voucher has been printed record hopper on machine refill machine with 160 and create a manual voucher see manual voucher instructions If a voucher has been printed but the hopper i2. s not empty STOP AUTOPRINT and CANCEL the voucher as per CANCEL VOUCHER instructions Opening CASHIER Click on the CASHIER icon green moneybag or press F9 Always check voucher details If a voucher prints from CASHIER but IS NOT NEEDED Cancel the voucher immediately CASHIER TROUBLESHOOTING GUIDE Re Printing Vouchers Stop AUTO PRINT Click FIND torch icon Enter the voucher number Click FIND Voucher details will show in small window Click REPRINT F4 Voucher will re print Close box by clicking X in top right Click AUTO PRINT Cancelling a Voucher Stop Auto Print Click on FIND forch icon Enter the voucher number Click on FIND Voucher details will show in small window Click CANCEL or press F11 Click FINISH or press ENTER At the prompt screen if the voucher Is to be definitely cancelled click OK or press ENTER The voucher is now Cancelled Click the X To close the box 10 Click AUTO PRINT
Download Pdf Manuals
Related Search