TITO TROUBLESHOOTING GUIDE
Contents
1. RE SCANNING FIND A TICKET In Cashier change STATUS to ALL and place a tick in TICKET box WHEN A TICKET DOESN T PRINT 1 Identify the machine where the ticket did not print In FLOOR VIEW right click on machine and locate the event EGM CASH TICKET OUT REQUEST At the right of the event identify the value of the ticket TAMT S In CASHIER type in the POSITION NUMBER of the machine and tick the box for TICKETS Ensure the STATUS field shows ALL to find the appropriate EGM Confirm the amount and that the ticket is still in PENDING status Highlight the ticket and press F7 or ISSUE Complete the paperwork required for TICKET PRINT FAILURE KEEP AN EYE ON PAPER SUPPLIES IN THE MACHINES AND IN STORAGE Each pack contains approximately 400 tickets CHOICE PAPER Always wait for the Ticket to print from an EGM DO NOT PULL on tickets 1300 278 000 OR WWW MAXGAMING COM AU Enter EGM in the POSITION field All tickets for that EGM will display DATE RANGE can be changed to search alternate days2. REDEEMING A TICKET Patron approaches Cashier with ticket or tickets Stop AUTOPRINT if required Click in the BARCODE field Scan ticket barcode Ticket details will appear in Cashier screen Press F7 or click ISSUE The ticket is now redeemed and the patron can be paid If the patron has more than one ticket to be paid repeat steps 3 6 for each BARCODE WON T SCAN To the left of the barcode locate the ticket number 18 digit code Stop AUTOPRINT if required At the top of the CASHIER screen type the number into the BARCODE field without the dashes The voucher will appear in the cashier screen Ensure the voucher is in PENDING Status Click ISSUE or press F7 maxgaming Wildcat Support 1800 700 116 Machine Faults 1800 021 814 HOW DO I BALANCE MY CASHIER FLOAT Use the running balance at the base of the payout vouchers to calculate total value of payouts In the CASHIER screen click SCAN TICKETS and scan all tickets that have been redeemed so far Once all tickets are scanned the total value of the tickets will appear at the base of the small screen This is the value to be used for balancing the Cashier Float TICKET STATUS DEFINITIONS When a ticket prints from an EGM the ticket will hold a PENDING Status It has NOT been paid When a ticket is inserted into an EGM or scanned at the CASHIER the ticket status will change to REDEEMED The ticket value has been paid _ SCAN BEFORE PAYING NEVER PAY BEFO
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