Website Troubleshooting Guide
Contents
1. Download History List of files you have downloaded Form data Saved information that you have typed into forms Passwords Saved passwords that are automatically filled in when you sign in to a website you ve previously visited A list of websites exduded from filtering and data used by Tracking Protection to detect where websites might be automatically sharing details about your visit About deleting browsing history E click the OK button to close the Internet Options dialog box e QO YEARS of superannuation SETV1IOeS Website Troubleshooting Guide Page 2 Member and Pensioner Services Online Forbidden Error Use the following procedure to avoid forbidden error messages on Member Services Online MSO and Pensioner Services Online PSO The error appears as Forbidden you are not authorised to view this page message When IE9 is being used steps should be taken to start an InPrivate browsing session Using InPrivate browsing will help protect member account information and data entered into MSO and PSO This can be done by pressing CTRL Shift P or by the following steps under Tools select InPrivate browsing Ctrl Shift Del Ctrl Shift P Actives Filtering Diagnose connection problems Reopen last browsing session Add site to Start menu View downloads Ctrl J Pop up Blocker SmartScreen Filter b Manage add ons Compatibility View Compati2. thy A _ Australian Government toss ComSuper Website Troubleshooting Guide Internet Explorer 9 Clear Cookies and Cache Use the following procedure to clear the cookies and cache history in Internet Explorer 9 IE9 within the browser session click the Settings Cog and select the Internet options menu option Print File Zoom 135 Safety View downloads Ctri J Manage add ons Go to pinned sites ternet options About Internet Explorer under the General tab click the Delete button in the Browsing history section Internet Options P a N To create home page tabs type each address on its own line http intranet OS E A PF Delete temporary files history cookies saved passwords 4 F and web form information E Delete browsing history on exit m a e QO YEARS of superannuation SeTVICES Website Troubleshooting Guide Page 1 Internet Explorer 9 Clear Cookies and Cache continued m select the check boxes as show below then click the Delete button Delete Browsing History Preserve Favorites website data Keep cookies and temporary Internet files that enable your favorite websites to retain preferences and display faster emporary Internet files Copies of webpages images and media that are saved for faster dookie Files stored on your computer by websites to save preferences such as login information List of websites you have visited
3. bility View settings Subscribe to this feed Feed discovery i Fl deweloper tools Internet options E the InPrivate browsing will open to a new window session File Edit View Favorites Tools Help E when the InPrivate browsing session has started an InPrivate box will appear to the left of the address bar as shown in the above image E to login type the scheme website into the address bar of the InPrivate browsing session then follow the steps to log in by navigating to MSO and PSO login Please note This session will expire as soon as the InPrivate browsing session is closed This process will need to be followed each time access is required e QO YEARS of superannuation services Website Troubleshooting Guide Page 3
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