Wireless Internet Login & Troubleshooting guide for Windows Vista
Contents
1. after your first login Sess Hs sw eee ee iii ee ee ee Thank You 2 2 Connecting to a Wireless access point 1 Click on gt Start and then click on gt Connect to Search Recent Items Computer Network Connect To 2 Click on the wireless network that is named in the ESSID field on your Wireless account receipt and then click on gt Connect Connect to a network k EE Select a network to connect to Show All A edu _wvoice Security enabled network Mii edu_wdata Security enabled network Set up a connection or network Open Network and Sharing Center 3 A window will open warning you that you are connecting to an unsecured network click on gt Connect Anyway Most public wireless networks are unsecured networks which means that all data transmitted over that network is not encrypted i A Sox i Connect to a network i Ballarat Main is an unsecured network Connect Anyway Information sent over this network might be visible to others Connect to a different network 4 Vista now tries to connect to the selected network Ww w Connect to a network Connecting to Ballarat Main 5 The next window will show that you have successfully connected to Ballarat Main You also have the option to Save this network and Start the connection automatically by checking the appropriate boxes This can be useful if you2. Diagnose this connection gt gt Name Status Device Name Connectivity Network Category Owner Type Phone or Host Addre LAN or High Speed Internet 2 A Local Area Connection Wireless Network Connection chric vic gov au Not connected ae Marvell Yukon 88E8040 PCA y ill Dell Wireless 1395 WLAN Mi Personal Area Network 1 Bluetooth Network Connection x 3 Not connected 4 A window will appear asking you for permission to continue Select continue 5 In the wireless network connection property box that opens select gt Internet protocol version 4 TCP IPv4 and select gt properties 11 7 Wireless Network Connection Properties Networking Sharing 1 Connect using amp Dell Wireless 1395 WLAN Mini Card This connection uses the following items v 0M Client for Microsoft Networks QoS Packet Scheduler d2 File and Printer Sharing for Microsoft Networks Intemet Protocol Version 6 TCP IP v6 a Link Layer Topology Discovery Mapper 1 0 Driver Link Layer Topology Discovery Responder lt lt lt lt lt K Install Uninet Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks ok Cancel 6 Ifthe Laptop has any IP address settings under t
3. a eem ion extion Probl Eps G db ib Page Gp tech Web mages Maps tiny PS iGoogle Sion in Phishing Fiker kaniz Add ons aom Q Austraka Send be Bechooth Device Prekid mening tueky Usaca Ts Search thewel DO pages from Ausivala e Upgrade to Google Chrome a faster way lo browse the web brejall now Adang Piaras Dunara ai Alul Lipie Cap la Liai coger ETH B EA Grable pou Ra chenge settings 10 14 2 Select the Connections tab and Click gt LAN settings button Dial up and Virtual Private Network settings Choose Settings if you need to configure a proxy server for a connection Never dial a connection Dial whenever a network connection is not present Always dial my default connection urrent None Set default Local Area Network LAN settings LAN Settings do not apply to dial up connections Choose Settings above for dial up settings Local Area Network LAN settings _ Automatic configuration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration E Automatically detect settings Use automatic configuration script Address Proxy server a proxy server for your LAN These settings will not apply to aj up or VPM connections Address Pork 80 Advanced Bypass proxy server for local addresses a Ce 4 Click gt OK gt OK again Note When finished using the w
4. are a regular user of the Ballarat Wireless network Click on gt Close O D Connect to a Il Successfully connected to Ballarat Main V Save this network V Start this connection automatically 2 3 Login to the Library s Wireless Internet 1 To login to the Wireless network open a browser such as Internet explorer or Firefox A window will open displaying our Terms and Conditions of usage Scroll down to the bottom of the page to enter your login information r i Central Highland Regional Library Corporation Internet Explorer provided by Dell 0 o n Eh a Ww A http 192 168 110 1 loginpages login shtml X Google File Edit View Favorites Tools Help s mn gt gt w abe E Central Highland Regional Library Corporation Ei gt amp Page iG Tools v e Patrons who do not observe the acceptable use conditions as stated above will be asked to end the comp Wireless Access Usage e Central Highlands Regional Library Corporation is not responsible for any changes that you make to your co access our wireless network and recommends that you make a note of any settings before you change the e Central Highlands Regional Library Corporation does not accept responsibility for any loss of data resulting i deliveries service interruptions technical difficulties or transmission of viruses e Anti virus security and privacy of information is the responsibility of the laptop notebook
5. owner Wireless Login Username Password Accept Terms and Login Clear A Internet Protected Mode On 2 Once you have read our Terms and Conditions accept these by entering your Username and Password from your Wireless account receipt and click gt Accept Terms and Login 3 Depending on what browser you are using you may get a message box asking if you wish to Remember Save the Password click gt No AutoComplete Passwords Do you want Intemet Explorer to remember this password Intemet Explorer can remember this password so you dont have to type it again the next time you visit this page Dont offer to remember any more passwords 4 f login has been successful a Welcome window will open displaying remaining usage time a Logout button to terminate the connection a Redeem button if you require more session time and a Start Browsing button Welcome TT SS Login ID 82m6 es Please close this window or click this button to f Logout Thank you Remaining Usage 1 Hour 50 Min 52 Sec Login time 2009 8 31 15 31 0 l Redeem 4 Start Browsing Note If you close this window you will remain logged on but you will be unable to see your remaining time and use the redeem facility If you have entered the Username or Password incorrectly you will get the message box below click gt Back and re enter the Username and Password Invalid username or p
6. Wireless Internet Login amp Troubleshooting guide for Windows Vista Central Highlands Created by CHRLC IT Support 1 9 2009 Regional Library Corporation Contents Te Dee INE etre cated os ere E E E E O 2 2 Connect and Login to the Library s wireless network esessssseessssssesrrrrreessssrrrerrreesesreren 2 A WWE a ET EAEE E ET A EES 2 22 GOMMeCne toa Wireless ACCESS POM si cssscvsesastecessertacasvansdscssvencsansandoscdenmecsasaaedecuceass 3 2 3 Login to the Library s Wireless Internet ccccccsssssceceeeeeessseessneeeeeeeessseesaees 5 2 Extending WiTElESS session TIMES ie cccceccsiauchseseedeeascheweheuassucvanalimchncevelesacdbsneneceeesveeeds 7 2 5 Setting up wireless printing in TE7 ec ceeccccccccceeeseesssneeeeeeeesseesssteeeeeeeeeesseesaees 8 Ss PROUD SSO OUI SU aaa esse oceans E AEE 10 3l AISthe wireless device Caled jicccsesusvtscdienteaseiescseescaccoeatiacdoesasni outer taess 10 2A Cheerio onire 6 E AE 10 3 3 Check for a manually entered network address IP ccccccssseesssssseceeeeeeeeeeeees 10 3 4 Dial up Internet options in IE snciinecsorerer ia erae areni uriini Eis 13 os os 0 eso 10701 298 0 0 a A E E 14 3 6 Firewall and Internet security programs cccccccccccccccsccccceeeseseseessssssssaaeeeeeeeseeeees 16 3 6 1 Disable enable windows firewall cccccccccsesssssssssneeeeeeeeeeeeeeeeeeeseeeeens 16 3 7 Wireless troubleshooting Checklist ccccccss
7. Wireless switch should look similar to the icon below W 3 2 Check the signal strength Most wireless software has an indicator that tells you a signal is being received Make sure the link quality and signal strength are both good If not you will need to reposition your laptop to receive a stronger signal 3 3 Check for a manually entered network address IP You may have manually entered a network address IP which will prevent you from being able to browse to the web even though you have successfully connected to a wireless access point The error message that will appear is Page cannot be displayed in the browser window To allow the wireless connection to function correctly the laptop needs to receive IP and DNS address automatically 1 Click on gt Start gt Control panel gt Network and sharing center 7 Seces i gt 4 GQ 75 gt Control Panel Network and Sharing Center o a S Searc E U Tasks Network and Sharing Center View computers and devices View full map Connect to a network _ Manage wireless networks A ae l 3 f m D9 Set up a connection or network i TRAININGPC1 chric vic gov au Internet Manage network connections This computer Diagnose and repair A chric vic gov au Public network Customize Access Local and Internet Connection Local Area Connection View status B Sharing and Discovery Network discovery Off File sharing Off a Public f
8. assword Back A 6 Once you have connected successfully Click on gt Start Browsing A new browser window will open allowing you to browse the web normally Google Windows Internet Explorer g SI o i googe com auf Mesa X Googe fle Edt Yew Favorites Tools beb we ke tcg Web Images Videos Maps News Groupe Gmail more v e El tb Rope Geo iGoogle Search settings Signin Google OSs Australia Agvanced Search Language Toots Google Search l m Feeling Lucky Search the web pages from Australia Adenting Programmes Business Solulons Aboul Google Go to Google corm Make Google my homepage 92000 Privacy zj LL i iemet 1 2 4 Extending Wireless session times 1 Ask Library staff for an extension to your Wireless session and let them know the amount of time you require 2 You will be given another Wireless account receipt 3 Whilst being logged into the wireless network click gt Redeem Welcome Login ID 82m6 Please close this window or click this button to Logout Thank you Remaining Usage 1 Hour 50 Min 52 Sec Login time 2009 8 31 15 31 0 Redeem 4 Enter the Username and Password from your new receipt and click gt Enter Welcome to Redeem page Please enter your user name and password to sign in Username Password Enter Clear a Me ee ee 5 If the redeem has been successful y
9. e_printer exe Publisher Unknown Publisher This file does not have a valid digital signature that verifies its publisher You should only run software from publishers you trust How can I decide what software to run 7 A window will open advising you that an unidentified program wants to access your computer click on gt Allow HP Mobile Printing Installer HP Mobile Printing Installer e Printer HF Mobile Printing PS Status The printer HP Mobile Printing PS was successfully Installed Printer installation can take several minutes please walt Finish Cancel 8 When finished the HP Mobile Printer will appear in your printer s window You are now ready to print When printing ensure you select the HP Mobile Printer r 3 ww mE 5 te et a a Mouolled i p Control Panel Printers v 4 Searct a p Comments Location Model Microsoft Office Document E Documents p Image Writer E Pictures eac 4 0 Music _ Microsoft XPS Document Writer ti Recently Changed Ss a Searches J Public Folders 3 TROUBLESHOOTING GUIDE 3 1 Is the wireless device enabled In order to connect to a wireless network your wireless device needs to be enabled Newer model laptops can have a switch embedded in the keyboard an Fn key combined with one of the F keys There also maybe a dedicated wireless switch somewhere on the laptop body The symbol for the
10. er perie by Del CSIR ol Hap in gengle com au COE bdi Waw Feeries Took Help Mew Tat ul T D Up Bookmatics ht hodei F Chek Autoline E Ator a Sendtee 9 E une E ie E troubleshooting T etting Mew Wendow OtleN 2 m Ne Ar N Eo hag Teck Open OhleO Fait wath Micrenatt Office Ennel nore 7 Heng gn Set e Cheese Tab Carle Wi 0O i Page Stup Prist irl f Australia Prat Prev weal b pen ia i T eal Eurien benpert and Export Googie Search fim Feti Lucky lteiscties Tiii Siatki the wel O pages thom Austialia amp Upgrade to Googht Chiomen fester mary bo rose the weet install nova Agveriiging Programmes Burners Solutions About Google Go io Google com EEI Frinta Apan you to viw offline Web pages while net oaneried ik Note When finished using the wireless internet any options entered previously need to be re entered to allow your dial up account to work correctly 3 5 Proxy settings in IE7 You may have configured Internet Explorer to use a proxy server to connect to the Internet This may also be preventing you from browsing on our network To check for this use the following steps 1 Click on the tools menu gt Internet Options T Geegle Iiemet Explorer prided by Dell Oo K e t Ea a Poo Hip Google Cl university wines Delete Brgeting History pl bocked UF Check a Mvtolink E i cme erdies 9 E university E wireless E boubleshooting J Setting
11. hese properties they will need to be recorded this includes IP address Subnet mask Default gateway preferred DNS server and alternate DNS server if used r Internet Protocol Version 4 TCP IPv4 Properties e General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings 5 Obtain an IP address automatically Use the following IP address i IP address 10 60 15 12 Subnet mask 255 255 255 0 Default gateway 10 60 15 250 Use the following DNS server addresses Preferred DNS server 192 168 31 2 Alternate DNS server 7 You can then change the settings in this window by checking the boxes Obtain an IP address automatically and Obtain DNS server address automatically Click on gt OK gt Close r Internet Protocol Version 4 TCP IPv4 Properties of x General Alternate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Note When finished using the wireless internet IP address details that were recorded previously need to be put back in 12 3 4 Dial up Internet options in IE7 You may have dial up settings op
12. ireless internet you will need to place the check back into this box 15 3 6 Firewall and Internet security programs Some firewall and Internet security programs that may be running on your laptop e g Windows firewall Norton internet security may also block the window from opening You will need to disable switch off this type of software connect and then turn the software back on 3 6 1 Disable enable windows firewall 1 Click on gt Start gt Control Panel gt Security gt Windows Firewall 2 Click Turn Windows Firewall on or off If you are prompted for an administrator password or confirmation type the password or provide confirmation Windows Firewall 2 e Eej ea qo inn era rence Windows Firewall A R DEN mE me Windows Firewall can help prevent hackers or malicious software from gaining access to your Wi ari ies gre oe s Daa computer through the Internet or network Vindows rirewa How does a firewall help protect my computer windows Firewall is helping to protect your computer Windows Firewall is on Change settings Inbound connections that do not have an exception are blocked Display a notification when a program is blocked Network location Yes Public network What are network locations See also Security Center Network Center 3 Click Off gt Apply gt OK Windows Firewall Settings lt s gt i Windows Firewall can help prevent hacker
13. older sharing Off Bluetooth Devices Printer sharing Off no printers installed Dell Wireless WLAN Card Utility Password protected sharing On Internet Options Media sharing Off Symantec LiveUpdate Show me all the files and folders I am sharing Windows Firewall Show me all the shared network folders on this computer 10 2 Select gt Manage network connections 4 Gv S gt Control Panel Network and Sharing Center v Search Tasks Network and Sharing Center View computers and devices View full map Connect to a network Manage wireless networks A a led Set up a connection or network E Re TRAININGPC1L chric vic gov au Internet Manage network connections ie This computer Diagnose and repair chric vic gov au Public network Customize Access Local and Internet Connection Local Area Connection l3 Sharing and Discovery Network discovery Off File sharing Off She olen Public folder sharing Off Bluetooth Devices Printer sharing Off no printers installed Dell Wireless WLAN Card Utility Password protected sharing On Internet Options Media sharing Off Symantec LiveUpdate Show me all the files and folders I am sharing Windows Firewall Show me all the shared network folders on this computer gt gt gt Control Panel Network Connections v 4 Search P ee i ae hs LT Organize S Views i Connect To Disable this network device E
14. ou should see the window below click gt OK Windows Internet Explorer A Redeem process completed 6 Your extended session time will be added to any remaining session time and you can continue to browse by clicking gt Start Browsing Welcome Login ID 82m6 Please close this window or click this button to Logout Thank you Remaining Usage 1 Hour 50 Min 52 Sec Login time 2009 8 31 15 31 0 Redeem Start Browsing 2 5 Setting up wireless printing in IE7 Note Currently only available at the Ballarat Branch Please use the following steps to install wireless printing at the Ballarat Branch Once logged into the Ballarat wireless network Browse to the CHRLC website http www chrlc vic gov au Go to gt My Library gt Wireless Help Click on link Click here to Install the Printer for Wireless internet users in the Ballarat Library 5 The window below will appear Click on gt Run oe File Download Security Warning Do you want to run or save this file Lo Name hp_mobile_printer exe Type Application 4 91MB From secure chric vic gov au While files from the Intemet can be useful this file type can potentially harm your computer f you do not trust the source do not run or save this software What s the risk 6 The file will start to download Once downloaded the window below will open click on gt Run Internet Explorer Security Warning software Name hp_mobil
15. s or malicious software from gaining access to your computer through the Internet or a network G O On recommended This setting blocks all outside sources from connecting to this computer except for those unblocked on the Exceptions tab Block all incoming connections Select this option when you connect to less secure networks All exceptions will be ignored and you will not be notified when Windows Firewall blocks programs V Off not recommended void using this setting nee dows Firewall will make this computer more vulnerable to hackers or malicious software Tell me more about these settings x cae awy _ 16 1 2 3 4 5 6 3 7 Wireless troubleshooting checklist Is your wireless adaptor enabled See section 3 1 Do you have good signal strength See section 3 2 Is your computer set to receive IP and DNS address automatically See section 3 3 If you use a dial up account is Never dial a connection checked in your Browser options See section 3 4 Have you tried disabling Windows firewall See section 3 5 Have you disabled any proxy settings in your browser See section 3 6 17 Pt hd U O UO
16. ssssccccceececccceeeeeeeeseeessssssaaeeeeeeeseeeees 17 1 DISCLAIMER Please note that information in this document is intended as a guide only Users undertaking any of these suggested solutions do so at their own risk The Library service does not accept any liability whatsoever for technical problems or damage to user s hardware or software in using the wireless network nor accepts responsibility for access or access related problems with the wireless network 2 CONNECT AND LOGIN TO THE LIBRARY S WIRELESS NETWORK 2 1 Wireless Account In order to use the Library s wireless network you will need to obtain a wireless account from the Circulation desk There are 1 2 and 3 hour sessions available and you can always extend your session time by getting another wireless account and using the Redeem button once logged in See section 2 4 1 Ask Library staff for a Wireless account and let them know what session time you require 2 You will be given a printed receipt which will have your Username Password and ESSID which refers to the Access point name that you will need to connect to Ballarat Library Main Wireless Internet i LS P E E E E Username m25e ballibmain Password 294e8skt Price AUDO Usage 2 hrs O mins ESSID Ballarat Main Wireless Key nie aise sae emi com E EE E errs wees Se ee Your first time login must be done before 2009 09 01 60 57 51 The account is valid within 1 days
17. tions selected in Internet explorer this can prevent the wireless connection from working Disable dial up options 1 Click on the tools menu gt Internet Options Fie Echt Wew Frene DOCH Help Google Cis unrveruity wires Delete Beowsing History BP 1 blocked WF Check 4 AutoLink Gotti ge endios 4 E university E wireles E troubleshooting T Settings HR 8 Googe ees eae ere Spt Be eb h ager test Pep us Elerii b Web Images Mans I F Images Mars Hi Phishing Fiter poole Siin Munage Adia k i Q Australia Aika ie Poeti Fm F eing Lucky rr Sach the web O pages from Ausirais e Upgrade to Googhe Chrome a sbe way to browse the web al rire Beian Programmes Denei koian About eaga Cag fo oge com ESIH Ppa Daiblii you be change smg Siis 2 Select the Connections tab and ensure the Never dial a connection is checked then Click on gt OK ep To set up an Internet connection dick Setup Dial up and Virtual Private Network settings Choose Settings if you need to configure a proxy server for a connection Never dial a connection Always dial my default connection Local Area Network LAN settings LAN Settings do not apply to dial up connections LAN settings Choose Settings above for dial up settings OK Cancel Apply 3 Ensure the Work Offline option in the File menu is not checked 13 C Googk hirret Feplor
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