Help! I'm in trouble Skype Troubleshooting
Contents
1. Help I m in trouble medicare Skype Troubleshooting comactng hath toatl mad 1 I m nervous about doing a Video Consultation because I don t consider myself to be computer literate Like anything new it is just practice jump in with both feet and have a go If you need to look for someone that regularly uses an iPad or has done a few themselves and have them on standby to troubleshoot 2 have sound but no visual Was the call made by touching the telephone icon 2 below or the video call icon 1 below Hang up and recall using the Video icon 1 3 I have visual but no poor sound Check that you aren t holding your hand over the speaker and that the volume is turned up Also try touching the screen to view the icons is there a line through the microphone If so touch it to remove pA microphone muted 4 The quality of audio or visual is not good enough to complete the consultation Generally it is the connectivity a good trick is to switch the call starter so whoever made the call waits to receive the next call once you have both hung up 5 I need to switch cameras so that I can show the Dr something on the patient s body Tap the screen until the box highlighted in red below appears John Smith 00 18 Touch the far left icon Touch Back Camera Front Camera eg Back Camera 744 No Video When you are finished showing the Dr repeat and touch front camera to con2. tinue 6 The camera isn t working it s showing a black screen Check that the camera isn t being covered 7 When I m finished where do put the iPad The iPad is kept in the Administration Area it should always be charged to show over 50 battery and turned off after use by holding the on off button for 2 secs then swiping to power off Medicare Locals gratefully acknowledge the financial and other support from the Australian Government Departments of Health and the Australian Government Department of Social Services
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