Connect Guides - Troubleshooting - Canberra Institute of Technology
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1. Android supported OS versions summary 2 3 4 and higher Download the Adobe Connect App s below isi Go To Apple App Store Tt Go To Android Market ri Pop Ups Check that pop ups are enabled on your computer On a computer with the web browser Internet Explorer check this by going to Tools Pop up Blocker and then follow the setting instructions to ensure you have pop ups enabled Most browsers will produce a thin yellow ish bar under the address bar regarding pop ups and giving you the option to allow for the site Use this if nothing comes up Canberra Institute of Technology 8 04 2015 Adobe Connect Troubleshooting Other tips tricks e If your headset has a control button on the cord ensure this is turned on and the volume in turned up e Ensure the headset is plugged into the right holes in the computer i e if you have a two prong ensure the microphone prong is in the microphone hole and vice versa e Ensure the mute button is not checked on the sound icon on the very bottom right of your computer screen and ensure the sound level is up e Double click on the sound icon to open all the sound features and settings Ensure nothing is muted and all sound levels are not set too low If none of the above works please contact Shared Services ICT If you are a teacher please call 620 75555 or if you are student please call 620 75511 and let them know it is an Adobe Connect eLearn Virtual Classroom problem 4 782. PM 7 04 2015 gt eLearn Support eLearn Support cit edu au http teacher cit edu au 02 6207 3833
3. How To Guide Adobe Connect CiT Canberra Institute http connect ed act edu au of Technology Adobe Connect Troubleshooting Contents Audio Setup Wizard seesinane EAA EEEE 1 Technical Requirements sce cececiececiecesascecesecessaesccuemsaems lt ceunceancee lt ceecdvanes ioaeabubsiubabsetubetabsbabasabstubwasbusaaeasiaeees 2 WON S crenn E AE E T 2 IVI AG OS E E E EEE 2 MIO DI Croatan ia on E E A E A E EE O O E E E E 2 Download the Adobe Connect App s DelOW esssssssssssssessesreserseserseeserrrsersersesreserseeserreserseeserseseee 2 POD UD E E A E E seve iosbueioessicoe san eaeseae 2 SEES ECS rE A O AEA 3 Audio Setup Wizard It is highly recommended that you run through the wizard the first time ment Manage Meeting Information you enter an Adobe room or if you are having any problems with your Manage Access amp Entry gt microphone or headset Please ensure you go through each step slowly on ey Rete and do not skip a step Preference Audio Setup Wizard SS To access the wizard click on the Meeting tab on top of the screen then or ecor ecting select Audio Set up Wizard A screen will appear like the one pictured Switch To Prepare Mode Enable Presenter Only Area below Just follow the steps You may also be prompted to download Full Screen Adobe Connect Pro to improve your Audio Just click on the download button and this will be done for you ae mee Welcome The Adobe Connect Audio Wi
4. zard will help setup and tune your audio devices for use with Adobe Connect Click Next to proceed If at any point your audio doesn t work as expected click Help for troubleshooting tips Canberra Institute of Technology 8 04 2015 1 Adobe Connect Troubleshooting Technical Requirements For Adobe Connect to run you will need to have a minimum of the following all CIT computers have the following requirements Windows 1 4GHz Intel Pentium 4 or faster processor or equivalent for Microsoft Windows XP Windows 7 or Windows 8 2GHz Pentium 4 or faster processor or equivalent for Windows Vista Windows XP Windows Vista Windows 7 Windows 8 512MB of RAM 1GB recommended for Windows XP Windows 7 or Windows 8 1GB of RAM 2GB recommended for Windows Vista Microsoft Internet Explorer 7 8 9 10 Mozilla Firefox Google Chrome Adobe Flash Player 10 3 Mac OS 1 83GHz Intel Core Duo or faster processor 512MB of RAM 1GB recommended Mac OS X 10 7 4 10 8 10 9 Mozilla Firefox Apple Safari Google Chrome Adobe Flash Player 11 2 Mobile Apple supported devices iPhone 5S iPhone 5 iPhone 4S iPad with Retina display iPad 3 iPad 2 iPad mini and iPod touch 4th amp 5th generations Apple supported OS versions summary iOS 6 and higher Android supported devices Motorola DROID RAZR MAXX Motorola Atrix Motorola Xoom Samsung Galaxy Tab 2 10 1 Samsung Galaxy S3 amp S4 Nexus 7 tablet
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