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Troubleshooting - Sharp Australia Support

1. 2 00 20 cece eee eee eee eee eee 44 If you are unable to solve a problem using the solutions in this manual switch off the POWER key _ and the main power switch Wait at least 10 seconds and then switch on the main power switch and the POWER key in that order When the LINE indicator is lit or the DATA indicator is lit or blinking do not switch off the main power switch or unplug the power plug This may damage the hard drive or cause the data being stored or received to be lost 34 Problems related to machine operation Specified machine functions cannot be used The operation panel cannot be used Have functions been disabled by the administrator Is the main power indicator lit Did you just power on the machine Is the POWER SAVE key blinking Is a cover open or a device separated from the machine Did login fail three times in a row Does a message appear indicating that Auto Login failed Some functions may have been disabled in the system settings administrator Check with your administrator When user authentication is enabled the functions that you can use and page counts may be restricted in your user settings Check with your administrator If the main power indicator is not lit make sure that the power plug is firmly inserted in the power outlet switch the main power switch to the on position and press the POWER key to turn on the power t Il
2. Remove the key from the group and then edit or delete the key System Settings gt Address Control gt Program Wait until the transmission is finished or cancel the transmission and then edit or delete the key Remove the key from the program and then edit or delete the key System Settings gt Address Control gt Program An individual or group one touch key that is stored as a relay destination cannot be edited or deleted Remove the key from the relay destinations of the F code relay broadcast transmission and then edit or delete the key System Settings gt Address Control gt F Code Memory Box Some functions may have been disabled in the system settings administrator Check with your administrator If your administrator has enabled settings such as Inbound Routing Settings in the Web pages editing deleting will not be possible Check with your administrator If multiple group keys have been stored print the Group List in Sending Address List in the system settings The list will show where the key is stored System Settings gt List Print User gt Sending Address List gt Group List If multiple program keys have been stored print the Program List in Sending Address List in the system settings The list will show where individual and group keys are stored System Settings gt List Print User gt Sending Address List gt Program List 22
3. Do not forget to replace the staple case t FINISHER SADDLE STITCH FINISHER MAINTENANCE in the User s Guide Any one of the indicators is blinking Functions have been disabled by the administrator Some functions may have been disabled in the system settings administrator Check with your administrator Blinking The punch waste box is not installed After disposing of punch scraps install the punch waste box Functions have been disabled by the administrator Some functions may have been disabled in the system settings administrator Check with your administrator 43 Illustration of the machine Front A Operation panel LINE indicator DATA indicator Main power indicator HOME SYSTEM e POWER key SETTINGS CO print READY POWER SAVE O DATA key image senoj O NE WO DATA JOB STATUS LJ B Output tray centre tray z C Right tray When a finisher saddle stitch finisher is not installed SX D Output trays upper tray lower tray Bypass tray 44 Back J Original placement position on the document glass Document glass scale Document glass scale 4 Mark B4 or 8 1 2 x 14 A4 or 8 1 2 x 11 T ee LTH A M Extension phone socket N Telephone line socket i ao O Power plug USB connect
4. Free memory by printing faxes received by confidential reception and other received data that is protected by a password and by deleting data stored in memory boxes Dialling is not possible You cannot talk to the other party Is the extension phone connected Did you dial using the speaker Check the telephone line socket the extension phone socket the wall socket and any extension adapters to make sure that all connections are secure t Illustration of the machine M N page 45 When you dial using the speaker you will be able to hear the voice of the other party but he or she will not hear your voice Use the extension phone When the extension phone is not installed you cannot talk to the other party 20 Problems related to audible signals The volume is too low Has the volume setting been set to e Speaker Small in the system settings e Ringer Volume administrator e Line Monitor e Fax Receive Complete Signal e Fax Send Complete Signal e Fax Communication Error Signal No sound is heard Has the ringer volume been turned off in e Ringer Volume the system settings administrator e Line Monitor e Fax Receive Complete Signal e Fax Send Complete Signal e Fax Communication Error Signal Ask your administrator to set the volumes in Speaker Settings to Middle or Big System Settings Administrator gt Image Send Settings gt Fax Settings gt Fax Default Set
5. SCANNING This chapter provides solutions to possible scanning problems See the following table of contents to locate the appropriate page for your question or problem Problems related to scanning operation e Transmission does not take place 0 0 0 eee 23 e An address cannot be specified 2 0 0 ete 24 e Mode cannot be selected aunan uaaa 24 e Auto selection of the colour mode does not take place correctly 0 0 00 eee eee eee 24 e The received image file cannot be opened 0 ce tees 25 e Transmission takes along time 1 0 eee 25 e A destination is pre selected 0 2 0 cette eee 25 e Cannot write to USB memory When using USB Memory Scan 0000 cee eee 25 Problems related to scan results e The scanned image is clipped 1 2 0 ttt 26 e The quality of the scanned image is poor 0 cee tte 26 The scanned image is blank 0 cee 26 e The scanned image is upside down or on its side 1 0 eee 26 e The COLOUR START key O indictor is not lit 2 2 0 0 eee 26 e JPEG was selected for the file type but the file was created as a TIFF file 00 27 e The image is too light or too dark When using PC Scan 00 00 27 Problems related to one touch individual keys group keys e A one touch individual key or group key cannot be stored 2 00 00 cee eee eee 28 e A one touch individual key or group
6. When using the document glass the original must be placed face down When using the automatic document feeder the original must be placed face up When both scan mode and Internet fax destinations are included in a broadcast transmission the original transmission orientation of Internet fax takes precedence and thus the file may not appear in the correct orientation when viewed on a computer In this event send the image to the scan mode destinations in a separate transmission If Internet fax or fax destinations are included in the destinations only the BLACK amp WHITE START key O can be used JPEG was selected for Did you press the BLACK amp WHITE When JPEG is selected for the file type and the image the file type but the file START key O to begin scanning is scanned in Mono 2 the file will be created as a TIFF was created as a TIFF file To create the file as a JPEG file change the colour file mode to Full Colour and then press the COLOUR START key O The image is too light Is the threshold value suitable When scanning from the TWAIN driver with Mono 2 or too dark gradation selected from the Colour Mode of the When using PC Professional window check the B W Threshold Scan setting A large threshold value makes the image darker and a small threshold value makes the image brighter To adjust the B W Threshold automatically click the Auto Threshold button on the Image tab of th
7. e The software cannot be installed 0 0 0 cect 31 e The machine is not detected when connected to a network 0 000 0c e eee eee 31 e The plug and play screen does not appear USB connection in Windows 4 32 e The printer driver is not installed correctly by plug and play USB connection in Windows 32 e The printer driver cannot be installed Windows 2000 XP Server 2003 20000 ee aee 33 Removing the software 12 ke eee E 33 The software cannot Is there sufficient free space on your Delete any unneeded files and applications to increase be installed hard drive free space on your hard drive Are you using an operating system that Make sure that the software can run on your operating is not supported system For detailed information on installation requirements for each software program in Windows click the Display Readme button in the installer Software Setup Guide The machine is not Is the IP address of the machine If the IP address of the machine is not configured the detected when configured machine will not be detected Make sure that the IP connected to a address is configured correctly in Network Settings in network the machine s system settings administrator System Settings Administrator gt Network Settings Is your computer connected to the same Windows network as the machine If the machine and your computer are not connected to the same l
8. Are the original guides adjusted to the width of the paper Have functions been disabled by the administrator If you are using a special size be sure to specify the paper size If the size of paper loaded in a tray was changed be sure to check the paper size setting System Settings gt Paper Tray Settings gt Tray Settings When adding paper remove any paper remaining in the bypass tray combine it with the paper to be added and reload as a single stack If paper is added without removing the remaining paper a misfeed may result t Illustration of the machine G page 44 Set the guides to the size of the paper Make sure the height of the paper does not exceed the indicator line t Illustration of the machine I page 44 Check the Paper Tray Settings and see if checkmarks appear in the checkboxes of each mode Feeding Approved Job Functions without a checkmark cannot be used for printing using that tray System Settings gt Paper Tray Settings gt Tray Settings gt Change gt V Each mode Do not load more than the maximum number of sheets The maximum number of sheets varies depending on the paper type setting For more information see SPECIFICATIONS in the Safety Guide Adjust the bypass tray guides to the width of the paper t Illustration of the machine F page 44 Adjust the original guides to the width of the paper t Illustration of the machine K page 45 Some f
9. Copies come Out blank eraud darasani ee Ge Reena Maan SA aa ORG Gite elles a 10 e If you cannot find the item that you are looking for in the above table of contents see OTHER PROBLEMS page 34 e If you are unable to solve a problem using the solutions in this manual switch off the POWER key C and the main power switch Wait at least 10 seconds and then switch on the main power switch and the POWER key in that order When the LINE indicator is lit or the DATA indicator is lit or blinking do not switch off the main power switch or unplug the power plug This may damage the hard drive or cause the data being stored or received to be lost Problems related to copying operation Copying does not take Have functions been disabled by the When user authentication is enabled the functions that place administrator you can use may be restricted in your user settings Check with your administrator Auto selection of the Are you using one of the following types When the colour mode is set to Auto the machine colour mode does not of originals detects whether the original is black and white or colour take place Black amp White is not selected when the COLOUR START key O is pressed e Are there colours or colouring in the However when an original similar to one of those at left paper is used automatic detection may not give the correct Colour is not selected result In this event specify the colour mode manually
10. administrator is specified By factory default Notice Pages are not printed When user authentication is enabled the functions that you can use may be restricted in your user settings Check with your administrator Select Automatic or Color for the colour mode setting The colour mode setting is configured as follows Windows On the Color tab of the printer driver Macintosh In the Color menu of the print window In Mac OS x v10 1 5 in Color Mode on the Color 1 tab in the Printer Features menu In Windows Black and White Print can also be selected on the Main tab of the printer driver If you wish to print in colour make sure that the Black and White Print checkbox on the Main tab is not selected Fi When user authentication is enabled the functions that you can use may be restricted in your user settings Check with your administrator Check Tray Settings in the system settings If the Disable Duplex checkbox is selected v two sided printing using that tray will not be possible Change the paper type setting to a type that can be used for two sided printing System Settings gt Paper Tray Settings gt Tray Settings gt Change For the paper types and sizes that can be used for two sided printing see SPECIFICATIONS in the Safety Guide Some functions may have been disabled in the system settings administrator Check with your administrator When user authenticat
11. selected The displayed bypass tray paper size is not correct Does the message Call for service n Code xx xx appear in the touch panel Letters and numbers appear in xx xx Is a tray out of paper Is the machine out of toner Has a paper misfeed occurred Is the output tray full Is the waste toner box full In the Paper Tray Settings of the system settings are restrictions placed on the trays that can be used in each mode copy print fax Internet fax and document filing Is the original curled or folded Did you place an original smaller than A5 5 1 2 x 8 1 2 size Is the bypass tray extension pulled out Make sure that the LINE indicator is not lit and that the DATA indicator is not blinking or lit and then switch off the POWER key O and the main power switch Wait at least 10 seconds and then switch the main power switch and the POWER key back on in that order t Illustration of the machine A and E page 44 If the message still appears after switching the POWER key O and main power switch off and on several times it is likely that a failure has occurred that requires service In this event stop using the machine unplug the power plug and contact your dealer or nearest authorised service representative When contacting your dealer or nearest authorised service representative inform them of the displayed error code Add paper as instructed by the messag
12. 4 0 2000 double click the Add Remove Programs icon EJ Select the program or driver that you man uate EJ sctect Remove in the Install menu and For more information see the manual for the operating click the Remove button system or Help Double click the Installer icon 7 g Restart your computer There is no deletion tool for Mac OS X The PPD file of Mac OS X has been copied to the following folder on the startup disk Library Printers PPDs Contents Resources en lproj Delete the PPD file of the machine from this folder 33 OTHER PROBLEMS This chapter explains how to resolve problems related to the general operation of the machine Locate your question or problem in the table of contents below and refer to the appropriate page Problems related to machine operation e Specified machine functions cannot be used 0 0 ccc eee tenet eee 35 e The operation panel cannot be used 0 2 ete eee 35 e Printing is not possible or stops during ajob 2 6 eee 36 e The original size is not automatically selected or the wrong size is selected 36 e The displayed bypass tray paper size is not correct 0 2 0 cee eee 36 Problems related to paper feeding and output e The original misfeeds automatic document feeder 1 2 0 0 000 tee 37 e The paper misteeds fc ceieee eee e ade bee bee bee e eda Redes he ede ee eee epee eee 37 e Paper does no
13. Check with your administrator Remove the key from the group and then edit or delete the key System Settings gt Address Control gt Program Wait until the transmission is finished or cancel the transmission and then edit or delete the key Remove the key from the program and then edit or delete the key System Settings gt Address Control gt Program Some functions may have been disabled in the system settings administrator Check with your administrator If your administrator has enabled Default Address Setting on the machine or Inbound Routing Settings in the Web pages editing deleting will not be possible Check with your administrator If multiple group keys have been stored print the Group List in Sending Address List in the system settings The list will show where the key is stored System Settings gt List Print User gt Sending Address List gt Group List If multiple program keys have been stored print the Program List in Sending Address List in the system settings The list will show where individual and group keys are stored System Settings gt List Print User gt Sending Address List gt Program List 28 DOCUMENT FILING This chapter provides solutions to possible document filing problems See the following table of contents to locate the appropriate page for your question or problem e Document filing does not take place 0 e
14. communication error occur Does a message appear indicating that the memory is full Does a message appear notifying you that the original size was not detected Does the job status screen completed jobs or a transaction report indicate that the transmission was not successful Ask your administrator to verify that Dial Mode Setting is set correctly for the line you are using System Settings Administrator gt Image Send Settings gt Fax Settings gt Fax Default Settings gt Dial Mode Setting If a busy signal is received the transmission is temporarily cancelled and then automatically re attempted after a brief interval Default setting 2 attempts 3 min intervals System Settings Administrator gt Image Send Settings gt Fax Settings gt Fax Send Settings gt Recall in Case of Line Busy To cancel the transmission press the JOB STATUS key touch the key of the job that you wish to cancel and then touch the Stop Delete key If an error occurs that prevents transmission the transmission is temporarily cancelled and then automatically re attempted after a brief interval Default setting 3 min intervals System Settings Administrator gt Image Send Settings gt Fax Settings gt Fax Send Settings gt Recall in Case of Communication Error To cancel the transmission press the JOB STATUS key touch the key of the job that you wish to cancel and then touch
15. gt Paper Tray Settings gt Tray Settings If you are using the document glass be sure to place the original in the far left corner of the document glass t Illustration of the machine J page 45 e Trays 1 to 4 Load the paper with the front side facing up e Bypass tray and tray 5 Load the paper with the front side facing down When the paper type is Pre Printed or Letter Head load the paper in the opposite way Except when Disabling of Duplex is enabled in the system settings administrator For the current setting check with your administrator 39 Problems related to peripheral devices The connected USB device cannot be used The finisher saddle stitch finisher inserter does not operate Stapling does not take place including pamphlet stapling Is the USB device compatible with the machine Is the connected USB device recognized correctly Does a message appear indicating that you need to remove paper from the stapler compiler Is the START key indicator on the operation panel of the inserter turned off Is the indicator blinking on the operation panel of the inserter Does the following message appear in the touch panel Call for service Code xx xx Please check the power of the finisher Letters and numbers appear in xx xx Have functions been disabled by the administrator Does a message appear instructing you to check the staple unit Does a
16. inside to check 6 Paper misfeed in the fusing unit Rotate knob and remove the misfed paper Caution The fusing unit is hot Take care not to burn yourself Do not touch any metal parts Unfused toner may remain on the paper that is A removed Take care that it does not soil your hands or clothing 7 Paper misfeed in the right tray 8 Paper misfeed in the duplex unit Open the paper reversing section cover and remove the misfed paper 9 Paper misfeed in the bypass tray 10 Paper misfeed in the large capacity tray Open the top cover and remove the misfed paper Pull out the tray and remove the misfed paper Before pulling the tray out press the operation button The operation button indicator will blink and the tray s paper table will descend When the J operation button indicator turns off pull out the tray Pull out the tray and remove the misfed paper 11 Paper misfeed in the transport area Turn roller rotating knob in the direction of the arrow to remove the misfed paper Pull out the tray gently until it stops and remove the misfed paper O Be sure to check the following points before pulling the tray out If you pull the tray out without checking you may tear misfed paper and make it more difficult to remove the pieces that remain in the machine Before removing the
17. message appear instructing you to add staples Is a different width of paper mixed in Are there more sheets than can be stapled at once Is a paper size that cannot be stapled included in the print job Ask your dealer if the device is compatible with the machine Use USB Device Check in the system settings to check whether or not the device can be recognized System Settings gt USB Device Check If it is not recognized connect it once again Remove all remaining paper from the stapler compiler Configure the settings of punching or stapling on the operation panel of the inserter For more information see MANUALLY OPERATING THE INSERTER in the User s Guide When the operation does not take place due to the problem such as paper misfeeds you will be informed by the indicators that are lit and or blinking on the operation panel See Alarm display of the inserter page 43 to solve the problem Check the finisher saddle stitch finisher and the power plug Remove and then firmly reinsert the power plug and restart the machine Some functions may have been disabled in the system settings administrator Check with your administrator Remove jammed staples t FINISHER SADDLESTITCH FINISHER MAINTENANCE in the User s Guide Replace the staple cartridge Do not forget to replace the staple case ES FINISHER SADDLESTITCH FINISHER MAINTENANCE in the User s Guide Stapling is not possible whe
18. misfed paper in tray 1 Check if there is a paper misfed in the transport area tS 11 Paper misfeed in the transport area Before removing the misfed paper in tray 2 to 4 Open the right cover and check if there is a paper misfed ES 13 Paper misfeed in tray 2 to tray 4 side Paper misfeed in the paper guide tray 1 tray 2 While holding the lever open the transport area cover The misfeed may have occurred inside the machine Check carefully and remove it After removing the misfeeds be sure to close the transport area cover COPYING This chapter provides solutions to possible copying problems See the following table of contents to locate the appropriate page for your question or problem Problems related to copying operation e Copying does not take place 1 0 0 ete eee 8 e Auto selection of the colour mode does not take place nananana anaa eee 8 e Image rotation does not take place 1 1 eee eae 9 e Two sided copying does not take place n nua 0 eee 9 e The paper size of a tray cannot be set 1 0 eae 9 Problems related to copy results e The image is too light or too dark 2 1 tenet eee 10 Colours are0ff nns cede de saa ige poe ested a n aa a E pbteeadd abi EA oR Biao hag ceabeeeeee 10 Part of the image iS Cut Offi ca esse eeaeed eed bowie dork E ORERE EEEE CENTE EEE ear Ra bobs R ORE 10
19. remaining Hold Setting for Received Data Print is enabled Enter the correct password with the numeric keys If you do not know the password check with your administrator If Print Actual Size Cut off Disabled is enabled in Print Style Setting in the system settings administrator and a fax is received that is larger than any paper that is loaded the fax will be received to memory without being printed However when a fax longer than A3 11 x 17 size is received it will be printed using multiple sheets of paper Load the same size of paper as the received fax When the Inbound Routing function is enabled in the Web pages received faxes are automatically forwarded to a specified E mail address If Print at Error is selected when Inbound Routing is enabled received faxes will only be printed when an error occurs If you need to print a received fax ask your administrator Free memory by printing faxes received by confidential reception and other received data that is protected by a password and by deleting data stored in memory boxes Ask the other party to send the fax again using a suitable darker exposure setting When the reception mode is set to Manual Reception the machine will not receive faxes automatically To have the machine receive faxes automatically set the reception mode to Auto Reception System Settings gt Fax Data Receive Forward gt Fax Settings gt Receive Setting
20. switch off the main power switch or unplug the power plug This may damage the hard drive or cause the data being stored or received to be lost Problems related to printing operation Printing does not take Is your computer connected correctly to Make sure that the cable is connected securely to the place the machine LAN connector or the USB connector on your computer and the machine If you are on a network check the connections at the hub as well tS Illustration of the machine P and Q page 45 Is the machine connected to the same The machine must be connected to the same network network LAN etc as your computer as your computer If you do not know which network the machine is connected to ask the network administrator 11 Printing does not take place Is the IP address selected correctly Windows Is AppleTalk active Macintosh Is Connect via set to Ethernet for AppleTalk Mac OS 9 0 9 2 2 Is your computer in an unstable state Is the machine specified correctly in the software application that you are using for printing Are the network connection devices operating normally Is the I O timeout setting too short If the machine does not have a permanent IP address the machine receives an IP address from a DHCP server printing will not be possible if the IP address changes Print the All Custom Setting List in the system settings and check the IP address of the machine If the I
21. the Stop Delete key The machine supports error correction mode ECM and is configured to automatically resend any part of a fax that is distorted due to noise on the line System Settings Administrator gt Image Send Settings gt Fax Settings gt Fax Default Settings gt ECM If the memory becomes full the transmission will be cancelled Divide the originals into sets and fax each set separately or use direct transmission Place the original again If the original size is still not detected correctly specify the original size manually Perform the transmission again If the transmission is still not successful after recalling is performed as set in Recall in Case of Line Busy or Recall in Case of Communication Error the transmission failure will be indicated in the job status screen and the transaction report System Settings Administrator gt Image Send Settings gt Fax Settings gt Fax Send Settings gt Recall in Case of Line Busy System Settings Administrator gt Image Send Settings gt Fax Settings gt Fax Send Settings gt Recall in Case of Communication Error 18 Transmission does not take place The transmitted fax prints out blank at the receiving side The transmitted fax is reduced by the receiving fax machine Transmission does not begin at the specified time Did you place a long size original on the document glass when it is scan
22. to be detected correctly t lustration of the machine H page 44 36 Problems related to paper feeding and output The original misfeeds automatic document feeder The paper misfeeds Is too much paper loaded in document feeder tray Is the original a long original Is the original on thin paper Is a torn piece of paper remaining in the machine Is too much paper loaded in the tray Are multiple sheets feeding at once Are you using paper that is not within the specifications Has the paper in the tray absorbed moisture Are the bypass tray guides adjusted to the width of the paper Is the bypass tray extension pulled out Is the bypass feed roller dirty Is A5 5 1 2 x 8 1 2 size paper loaded Make sure that the stack of paper in the tray is not higher than the indicator line t lustration of the machine L page 45 When using the automatic document feeder to scan a long original set the scan size to Long Size Note that long originals cannot be copied using the copy function Use the document glass to scan the original If you need to use the automatic document feeder use slow scan mode in the special modes to scan the original Make sure all paper is removed BS REMOVING MISFEEDS page 3 Make sure that the stack of paper in the tray is not higher than the indicator line t lustration of the machine I page 44 Fan the paper well before loading it Use S
23. HARP recommended paper Using paper that is not supported may result in misfeeds creases or smudges ES SUPPLIES in the Safety Guide For paper that is prohibited or not recommended see USEABLE PAPER in the User s Guide If you will not be using paper in a tray for a long time remove the paper from the tray and store it in a bag in a dark and dry location Adjust the bypass tray guides to the width of the paper t lustration of the machine F page 44 When loading a large size of paper pull out the extension tS Illustration of the machine H page 44 Clean the surface of the bypass feed roller BS 5 MAINTENANCE in the User s Guide Load A5 5 1 2 x 8 1 2 size paper in tray 3 the second tray or in the bypass tray When loading A5 5 1 2 x 8 1 2 size paper place the paper in the horizontal A5R 5 1 2 x 8 1 2 R orientation 37 The paper misfeeds Paper does not feed from the paper tray The image on paper is skewed The automatic document feeder does not operate Has the correct paper size been set Did you add paper to the bypass tray Is the paper loaded correctly in the paper tray In the Paper Tray Settings of the system settings are restrictions placed on the trays that can be used in each mode copy print fax Internet fax and document filing Is too much paper loaded in the bypass tray Are the bypass tray guides adjusted to the width of the paper
24. P address has changed change the port setting in the printer driver System Settings gt List Print User gt All Custom Setting List Software Setup Guide If the IP address changes frequently it is recommended that a permanent IP address be assigned to the machine System Settings Administrator gt Network Settings In Mac OS X click Network in System Preferences and select Built in Ethernet in Show Click the AppleTalk tab and make sure that Make AppleTalk Active is selected In Mac OS 9 0 to 9 2 2 open the Chooser from the Apple menu and make sure that Active is selected Printing is not possible if Active is not selected Ask your administrator to check if Enable EtherTalk is enabled in the system settings administrator The factory default setting is Enable System Settings Administrator gt Network Settings gt Enable EtherTalk gt V Open AppleTalk from the Control Panels and make sure that Ethernet is selected in the Connect via menu Printing is not possible if Ethernet is not selected Printing is sometimes not possible when you run multiple applications at once or there is insufficient memory or hard drive space Restart your computer Make sure that the printer driver of the machine is selected in the Print window of the application If the printer driver does not appear in the list of available printer drivers it may not be installed c
25. SHARP MODEL MX 5500N MX 6200N MX 7000N DIGITAL FULL COLOUR MULTIFUNCTIONAL SYSTEM Troubleshooting In the unlikely event of you experiencing a problem with this product please refer to this manual before requesting service The contents of this manual are grouped by situation The chapters of the manual appear on the cover Keep this manual close at hand for reference whenever needed REMOVING MISFEEDS COPYING PRINTING FACSIMILE SCANNING DOCUMENT FILING INSTALLATION OTHER PROBLEMS e Problems related to machine operation e Problems related to paper feeding and output e Problems related to quality print results Problems related to peripheral device e Other problems e Alarm display of the inserter e Illustration of the machine About this manual This manual provides solutions to possible problems in a question and answer format The questions are grouped into the chapters REMOVING MISFEEDS COPYING PRINTING FACSIMILE SCANNING DOCUMENT FILING INSTALLATION and OTHER PROBLEMS Locate the question that relates to your problem and use the answer to help correct the situation If you are unable to solve a problem using this manual please contact your dealer or nearest authorised service representative Conventions used in this manual e System settings Descriptions of system settings similar to the following example appear in this manual Example gt System Settings Admin
26. align the original using the document glass scale at the left edge to fit the area you wish to scan into the B5 5 1 2 x 8 1 2 scanning area t Illustration of the machine J page 45 When the original is printed matter vertical patterns moir may occur Touch the Exposure key in the base screen to open the exposure setting screen The Moir Reduction checkbox appears in this screen This checkbox can be selected YJ to reduce the moir effect only in scan mode and USB memory scan mode It may also be possible to reduce the moir effect by changing the resolution setting or shifting the original or changing its angle slightly on the document glass Setting the colour mode to Mono2 replaces the colours in the original with either black or white This is suitable for text only originals however for originals that contain illustrations it is best to use the BLACK amp WHITE START key O with the colour mode set to Greyscale or set the colour mode of the COLOUR START key O to Full Colour or Auto Greyscale and then scan When a broadcast transmission is performed that includes both scan mode destinations and Internet fax destinations that have TIFF S selected for the format the resolution will remain fixed at 200X200dpi even if a different resolution setting is selected If you wish to send an image scanned at high resolution to scan mode destinations send the image in a separate transmission
27. ata of transmission Use a software program that is capable of opening the selected file type and compression mode Does a message appear prompting you The received file is an encrypted PDF file Ask the to enter your password sender for the password or have the image sent again in a non encrypted format Transmission takes a Is the resolution setting appropriate at To select resolution and data compression settings that long time the time of scanning are suited to the purpose of transmission and create image data that is balanced in terms of resolution and file size pay attention to the following points Resolution settings The default resolution setting is 200X200dpi in scanner and USB memory mode and 200X100dpil in Internet fax mode If the original does not contain a halftone image such as a photo or illustration scanning at the default resolution will create a practical and useful image A higher resolution setting or the Half Tone setting in Internet fax mode should only be selected if the original contains a photo and you wish to give priority to the quality of the photo image Exercise caution in this case as a larger file will be created than when the default setting is used A destination is Is Default Address Setting enabled in If you wish to send to a destination other than the pre selected the system settings administrator default destination touch the Cancel key If you are the administrator and wish to chan
28. atic document feeder the original must be placed face up Place the original correctly and send the fax again Check with the operator of the other machine When Rotation Sending Setting is not enabled the image is not rotated an original placed in the vertical orientation may be reduced by the receiving machine Enable Rotation Sending Settings before transmission System Settings Administrator gt Image Send Settings gt Fax Settings gt Fax Send Settings gt Rotation Sending Setting gt VY Set the clock to the correct time System Settings gt Default Settings gt Clock gt Clock Adjust If another transmission is in progress when the specified time arrives the timer operation will begin after that transmission is finished Restore printing capability as instructed by the message 19 Printing does not take place after reception Manual reception polling reception are not possible The received image is faint The machine does not begin fax reception Problems related to telephone Does a password entry screen appear Has cut off printing been disabled in the system settings administrator Is forwarding Inbound Routing function selected in the Web page for a received fax Is little free memory remaining Is the original that was faxed also faint Has the reception mode been set to Manual Reception in the system settings Is little free memory
29. ch individual key or group key cannot be stored 00 00 cee eee eee 22 e A one touch individual key or group key cannot be edited or deleted 000005 22 e You wish to delete or edit an individual key but do not know which group key it is stored in 22 e You wish to delete or edit an individual or group key but do not know which program key it is SLOTEC UML oas chides oS ened oe Sta we ane eS Satan whe te men hae ee cs oe dod Be ee 22 e If you cannot find the item that you are looking for in the above table of contents see OTHER PROBLEMS page 34 e If you are unable to solve a problem using the solutions in this manual switch off the POWER key _ and the main power switch Wait at least 10 seconds and then switch on the main power switch and the POWER key in that order When the LINE indicator is lit or the DATA indicator is lit or blinking do not switch off the main power switch or unplug the power plug This may damage the hard drive or cause the data being stored or received to be lost Problems related to transmission Transmission does Is the telephone line connected Check the telephone line socket the wall socket and not take place securely any extension adapters to make sure that all connections are secure t lustration of the machine N page 45 17 Transmission does not take place Is the correct dial mode set for your line Is a busy signal received Did a
30. cing in the correct direction If the printed image overlaps the punch holes smudges may appear on the reverse side of the paper following one sided printing or on both sides following two sided printing Take care that the image does not overlap the punch holes Contact your dealer or nearest authorised service representative as soon as possible Use SHARP recommended paper Using paper that is for other models or special paper that is not supported may result in misfeeds creases or smudges ES SUPPLIES in the Safety Guide Set the correct paper type in the tray settings Make sure that the following has not occurred e Heavy paper is being used but a paper type other than heavy paper is selected in the tray settings The image may disappear if rubbed e Paper other than heavy paper is being used but heavy paper is selected in the tray settings This may cause creases and misfeeds System Settings gt Paper Tray Settings gt Tray Settings If printing takes place on the wrong side of label sheets or transparency film the toner may not adhere well and a clear image may not be obtained When Toner Save Mode is enabled printing takes place using less toner and thus the print result is lighter Check with your administrator If you are using a special size be sure to specify the paper size If the size of paper loaded in a tray was changed be sure to check the paper size setting System Settings
31. computer For information on Device Manager see Help in Windows If USB can be used your controller chipset type and root hub will appear in Universal Serial Bus controllers in Device Manager The items that appear will vary depending on your computer amp Universal Serial Bus controllers 6 Standard OpenHCD USB Host Controller amp amp USB Root Hub If these two items appear USB should be useable If a yellow exclamation point appears next to Universal Serial Bus controllers or the two items do not appear refer to your computer manual or check with the manufacturer of your computer to enable USB and then reinstall the printer driver In Windows 2000 XP Server 2003 if the machine was connected to your computer with a USB cable before the printer driver was installed from the installer check if information on the unsuccessful installation remains in Device Manager For information on Device Manager see Help in Windows If the model name of the machine appears in Other devices in Device Manager delete it restart your computer and install the printer driver again A Other devices Ah SHARPMX xxxx The printer driver cannot be installed Windows 2000 XP Server 2003 If the printer driver cannot be installed on Windows 2000 XP Server 2003 follow the steps below to check your computer settings 1 Click the start button and then click Ey creck the settings in What action do Control Panel yo
32. cted as follows Windows On the Paper tab of the printer driver If Fit to Paper Size is selected check the loaded paper and the paper size setting Macintosh In the Page Setup menu Set the print orientation to match the image The print orientation is selected as follows Windows On the Main tab of the printer driver Macintosh In the Page Setup menu If the edge of the image extends outside the printable area of the machine the edge will be cut off Select an appropriate paper size and margins in the layout settings of the application When the image size and paper size are the same but the orientations are different the orientation of the image is automatically rotated to match the paper However when the paper can only be loaded in a fixed orientation this may result in the image being printed upside down In this event rotate the image 180 degrees before printing The 180 degree rotation setting is selected as follows Windows On the Main tab of the printer driver Macintosh OS X v10 3 3 to 10 4 On the Page Setup menu Landscape orientation only In Mac OS 9 0 to 9 2 2 in the PostScript Options menu of the Page Setup menu When two sided printing is performed every other page is printed upside down when tablet binding is selected for the binding position Be sure to set the appropriate binding position The binding position is selected as follows Windows On the Main tab of the printer
33. driver Macintosh In the Layout menu of the print window In Mac OS X v10 1 5 in the Duplex menu of the print window in Mac OS 9 0 to 9 2 2 in Output Document Style 15 Many nonsense characters are printed 16 Is your computer or the machine in an unstable state If little free space remains in the memory or hard drive of your computer or many jobs have been spooled on the machine and it has little free memory remaining printed text may turn into nonsense characters In this situation cancel printing restart your computer and the machine and try printing again To cancel printing Windows Double click the printer icon that appears at the lower right of the task bar and click Cancel All Documents or Purge Print Documents in the Printer menu Macintosh Double click the name of the machine in the printer list select the job that you wish to delete and delete it In Mac OS 9 0 to 9 2 2 double click the printer icon on the desktop select the print job that you wish to delete and delete it At the machine Press the JOB STATUS key on the operation panel touch the Print Job tab to change the screen touch the key of the print job that you wish to delete and touch the Stop Delete key A message appears to confirm the cancellation Touch the Yes key If nonsense characters are still printed after restarting ask your administrator to lengthen the timeout setting of I O Timeout in the syste
34. e Professional window Are the brightness and contrast settings When the brightness and contrast settings are not suitable suitable for example the scanned image is too bright click the Auto Brightness Contrast Adjustment button on the Colour tab of the Professional window You can also click the Brightness Contrast button to set the brightness and contrast while viewing the scanned image 27 Problems related to one touch individual keys group keys A one touch individual key or group key cannot be stored A one touch individual key or group key cannot be edited or deleted You wish to delete or edit an individual key but do not know which group key it is stored in You wish to delete or edit an individual or group key but do not know which program key it is stored in Has the maximum number of keys been stored Have functions been disabled by the administrator If the key is an individual key is the key included in a group Is the key being used in a reserved transmission or a transmission in progress Is the key included in a program key Have functions been disabled by the administrator Has your administrator enabled a function that prevents editing deleting Are multiple group keys stored Are multiple program keys stored Delete one touch keys and group keys that are not being used Some functions may have been disabled in the system settings administrator
35. e The colour in the original is very light e The colour in the original is very dark almost black e Is only a very small area of the original coloured Image rotation does not take place Two sided copying does not take place The paper size of a tray cannot be set Did you select the paper size or copy ratio manually Are you copying using settings that do not allow rotate copying Is Rotation Copy Setting disabled in the system settings administrator Does the paper type setting of the selected tray specify a type of paper that cannot be used for two sided copying Are you using a special size or type of paper Are you copying using settings that do not allow two sided copying Have functions been disabled by the administrator Have functions been disabled by the administrator Copy using automatic paper selection and automatic ratio selection Rotate copying can generally be combined with other special modes however some combinations are not possible If a prohibited combination is selected a message will appear in the touch panel Check with your administrator If you are the administrator enable Rotation Copy Setting System Settings Administrator gt Copy Function Settings gt Other Settings gt Rotation Copy Setting gt V Check Tray Settings in the system settings If the Disable Duplex checkbox is selected v two sided copying using that tray will not b
36. e in the touch panel When toner runs low a message will appear to inform you that the toner cartridge must be replaced To replace the toner cartridge see 5 MAINTENANCE in the User s Guide Remove the misfeed as instructed by the message in the touch panel B REMOVING MISFEEDS page 3 When the output tray becomes full a detector activates and stops printing Remove the output from the tray and resume printing t Illustration of the machine B C and D page 44 Replace the waste toner box as instructed by the message in the touch panel BS 5 MAINTENANCE in the User s Guide Check the Paper Tray Settings and see if checkmarks appear in the checkboxes of each mode Feeding Approved Job Functions without a checkmark cannot be used for printing using that tray System Settings gt Paper Tray Settings gt Tray Settings gt Change gt V Each mode The correct original size cannot be detected if the original is curled or folded Straighten the original Original sizes smaller than A5 5 1 2 x 8 1 2 cannot be detected Enter the original size manually When scanning a small original on the document glass it is convenient to place a blank sheet of paper on top of the original which is the same size A4 8 1 2 x 11 B5 8 1 2 x 11 R etc as the paper that you wish to use for printing When loading paper in the bypass tray be sure to pull out the extension to enable the paper size
37. e possible Change the paper type setting to a type that can be used for two sided printing System Settings gt Paper Tray Settings gt Tray Settings gt Change For the paper types and sizes that can be used for two sided copying see SPECIFICATIONS in the Safety Guide Two sided copying can generally be combined with other special modes however some combinations are not possible If a prohibited combination is selected a message will appear in the touch panel Some functions may have been disabled in the system settings administrator Check with your administrator When user authentication is enabled the functions that you can use may be restricted in your user settings Check with your administrator Some functions may have been disabled in the system settings administrator Check with your administrator Problems related to copy results The image is too light or too dark Colours are off Part of the image is cut off Copies come out blank Is the image too light or too dark Has an appropriate exposure mode for the original type been selected Did you perform Registration Adjustment Has an appropriate ratio been selected for the original size and paper size Are you using an inch size original Is the original placed face up or face down correctly Select an appropriate exposure mode for the original being copied and adjust the exposure level manually Select one of t
38. ed explanations of the procedures for using the printer function Facsimile Guide This manual provides detailed explanations of the procedures for using the fax function This manual provides detailed explanations of the procedures for using the scanner function and the Scanner Guide Internet fax function This manual provides detailed explanations of the procedures for using the document filing function The document filing function allows you to save the document data of a copy or fax job or the data of a print job as a file on the machine s hard drive The file can be called up as needed Document Filing Guide This manual explains the System Settings which are used to configure a variety of parameters to suit the aims and the needs of your workplace Current settings can be displayed or printed out from the System Settings System Settings Guide Icons used in the manuals The icons in the manuals indicate the following types of information VAN Caution This alerts you to a situation where there is a risk of human injury or property damage REMOVING MISFEEDS This chapter explains what to do when a paper misfeed occurs in the machine Removing misfeeds When a paper misfeed occurs A misfeed has occurred appears in the touch panel and printing stops In this event touch the Information key in the touch panel When the key is touched instructions for removing the misfeed will appear Foll
39. ed manuals Manual name Contents This manual contains instructions for using the machine safely and lists the specifications of the machine and its peripheral devices Safety Guide Software Setup This manual explains how to install the software and configure settings to use the machine as a printer or Guide scanner This manual provides easy to understand explanations of all the functions of the machine in a single Quick Start Guide volume Detailed explanations of each of the functions can be found in the manuals in PDF format This manual explains how to remove paper misfeeds and provides answers to frequently asked questions regarding the operation of the machine in each mode Refer to this manual when you have difficulty using the machine Troubleshooting This manual Operation manuals in PDF format The manuals in PDF format provide detailed explanations of the procedures for using the machine in each mode To view the PDF manuals download them from the hard drive in the machine The procedure for downloading the manuals is explained in How to download the manuals in PDF format in the Quick Start Guide Manual name Contents This manual provides information such as basic operation procedures how to load paper and machine User s Guide maintenance Copier Guide This manual provides detailed explanations of the procedures for using the copy function Printer Guide This manual provides detail
40. en disabled in the system settings administrator Check with your administrator Check the stapling position setting ES OUT PUT in the Copier Guide Check the punch position settings ES OUT PUT in the Copier Guide Check the orientation of the paper t NSERTER in the User s Guide 41 Other problems a SS The touch panel screen is difficult to view You were logged out without having performed logout yourself You forgot the administrator password Is the display contrast properly adjusted Did Auto Clear activate Was the administrator password changed from the factory default setting Touch the brightness adjustment key SJ on the system bar in the touch panel to adjust the brightness ES SYSTEM BAR in the User s Guide When user authentication is used the currently logged in user will be automatically logged out if Auto Clear activates Except when in PC scan mode Log in again If you are the administrator you can change the time setting of Auto Clear or disable Auto Clear in Auto Clear Setting System Settings Administrator gt Operation Settings gt Other Settings gt Auto Clear Setting Contact your dealer or nearest authorised service representative For the factory default administrator password see TO THE ADMINISTRATOR OF THE MACHINE in the Safety Guide After changing the password take special care to remember it 42 Alarm display of the i
41. et 29 e A filed data can not be printed 2 0 teeta 29 e A job cannot be stored in a custom folder 0 cece eee 29 e A stored file has disappeared 00 ee eee eee 30 A tile cannot be deleted srs 24 rrerak been dee ebb eV ede dee dee eee ed dee ee eee eed 30 e The property of a file cannot be set to Confidential 00 00 c cee eee 30 e A file name cannot be stored or changed 0c ete eee 30 e A custom folder name cannot be stored or changed 0 eee eae 30 A file name is cut Off 0 2 ee te tee tees 30 If you cannot find the item that you are looking for in the above table of contents see OTHER PROBLEMS page 34 If you are unable to solve a problem using the solutions in this manual switch off the POWER key and the main power switch Wait at least 10 seconds and then switch on the main power switch and the POWER key in that order When the LINE indicator is lit or the DATA indicator is lit or blinking do not switch off the main power switch or unplug the power plug This may damage the hard drive or cause the data being stored or received to be lost Document filing does Did you select document filing settings In print mode enable document filing on the Job not take place in the printer driver Handling tab of the printer driver In copy mode or image send mode touch the Quick File key or the File key and then use the document filing functio
42. ge or disable the default destination change the settings as appropriate in Default Address Setting System Settings Administrator gt Image Send Settings gt Scan Settings gt Default Address Setting Cannot write to USB Is the USB memory device connected Make sure that the USB memory device is connected memory securely to the machine securely When using USB Memory Scan 25 Problems related to scan results The scanned image is clipped The quality of the scanned image is poor The scanned image is blank The scanned image is upside down or on its side The COLOUR START key OO indictor is not lit 26 Is the original scan size setting smaller than the actual original size Is the original printed matter such as a book or magazine When scanning a colour or greyscale original is the colour mode set to Mono2 Is a destination included that has TIFF S selected for the format Is the original placed face up or face down correctly Are Internet fax addresses included in the transmission Are Internet fax or fax destinations included Set the scan size to the actual original size If you have intentionally set a smaller size than the actual original size note carefully the placement position of the selected scan size when placing the original For example when scanning an A4 8 1 2 x 11 original using a B5 5 1 2 x 8 1 2 setting on the document glass
43. he following modes depending on the original type e Text Use this mode for regular text documents e Text Prid Photo This mode provides the best balance for copying an original which contains both text and printed photographs such as a magazine or catalogue e Text Photo This mode provides the best balance for copying an original which contains both text and photographs such as a text document with a photo pasted on e Printed Photo This mode is best for copying printed photographs such as photos in a magazine or catalogue e Photo Use this mode to copy photos e Map This mode is best for copying the light colour shading and fine text found on most maps e Light original Use this mode for originals with light pencil writing Ask your administrator to perform Registration Adjustment System Settings Administrator gt Device Control gt Other Settings gt Registration Adjustment If the colour tones are off perform Auto Colour Calibration If the colours are still off after calibration repeating calibration may improve the results System Settings Administrator gt Copy Function Settings gt Colour Adjustment gt Auto Colour Calibration Select an appropriate ratio setting When copying an inch size original specify the original size manually When using the document glass the original must be placed face down When using the automatic document feeder the original must be placed face u
44. ion on the Paper tab of the printer properties window and check the paper type setting of each tray Stapling is not possible on labels tab paper transparency film or envelopes In addition if Disable Staple is selected in the user type stapling will not be possible Pamphlet stapling is not possible on heavy paper However when cover insertion is selected pamphlet stapling is possible when a single sheet of heavy paper is inserted for use as a cover Some functions may have been disabled in the system settings administrator Check with your administrator Dispose of punch scraps PUNCH MODULE in the User s Guide Punching is not possible when different widths of paper are mixed together To perform mixed size punching use paper of the same width and select the Same Width setting When copying select Same Width for Mixed Size Original in the special modes For the paper sizes that can be punched see SPECIFICATIONS in the Safety Guide Check the paper type settings in the machine and select a tray that has paper that can be used for punching Click the Tray Status button in Paper Selection on the Paper tab of the printer properties window and check the paper type setting of each tray Punching is not possible on labels tab paper transparency film and envelopes In addition if Disable Punch is selected in the user type punching will not be possible Some functions may have be
45. ion is enabled the functions that you can use may be restricted in your user settings Check with your administrator 13 A tray finisher or other peripheral device installed on the machine cannot be used Have the peripheral devices that are installed on the machine been configured in the printer driver Open the printer properties and click the Auto Configuration button on the Configuration tab Windows If auto configuration cannot be executed see the Software Setup Guide Problems related to print results If you are using the PCL printer driver you can set the resolution to 600 dpi or 300 dpi in the print settings at the time of printing When you need a very clear image select 600 dpi If you are using the PS printer driver you can set the resolution to 600x600 dpi or 1200x600 dpi only for black and white printing The resolution setting is selected in the Advanced tab of the printer driver properties window The image is grainy Are the printer driver settings appropriate for the print job Windows Brightness and contrast can be corrected by performing Color Adjustment on the Color tab of the printer driver These settings can be used for simple corrections when you do not have image editing software installed on your computer Does the image particularly a photo need correction Windows The image is too light or too dark Ask your administrator to perform Regis
46. istrator gt Copy Function Settings gt Other Settings gt Rotation Copy Setting gt This is an abbreviated description of the procedure for selecting the setting gt indicates the setting sequence and v indicates the state of the setting after it has been enabled Use these descriptions as a quick manual to help you configure the settings For detailed explanations of the system settings see the System Settings Guide e References to other sections Some of the explanations in this manual refer to other pages or other manuals Example Illustration of the machine A page 44 Refer to these pages as well to help solve your problem Please note e For information on installing the drivers and software cited in this manual please refer to the Software Setup Guide e For information on your operating system please refer to your operating system manual or the online Help function e The explanations of screens and procedures in this manual are primarily for Windows XP in Windows environments and Mac OS X v10 4 in Macintosh environments The screens may vary depending on the version of the operating system e Wherever MX xxxx appears in this manual please substitute your model name for Xxxx e Considerable care has been taken in preparing this manual If you have any comments or concerns about the manual please contact your dealer or nearest authorised service representative e This product has undergone strict quality c
47. key cannot be edited or deleted 200005 28 e You wish to delete or edit an individual key but do not know which group key it is stored in 28 e You wish to delete or edit an individual or group key but do not know which program key it is Stored Iie ste Ghee lee phwele sade bale a E e nd a Eaa Ye ed Pe eee eee 28 e If you cannot find the item that you are looking for in the above table of contents see OTHER PROBLEMS page 34 e If you are unable to solve a problem using the solutions in this manual switch off the POWER key C and the main power switch Wait at least 10 seconds and then switch on the main power switch and the POWER key in that order When the LINE indicator is lit or the DATA indicator is lit or blinking do not switch off the main power switch or unplug the power plug This may damage the hard drive or cause the data being stored or received to be lost Problems related to scanning operation Transmission does Did you select the correct destination Make sure that the correct destination information is not take place Is the correct information e mail stored for the destination and that the destination is address or FTP server information correctly selected If delivery by e mail Scan to E mail stored for that destination is unsuccessful an error message such as Undelivered Message may be sent to the designated administrator s e mail address This information may help you de
48. lustration of the machine A E and O pages 44 and 45 After the POWER key is turned on the machine requires some time to complete warmup operation During this time functions can be selected however a job cannot be run Wait until a message appears indicating that the machine is ready Auto Power Shut Off mode has activated To return the machine to normal operation press the POWER SAVE key t lustration of the machine A page 44 A warning message will appear when a cover is open or a device is separated from the machine Read the message and take appropriate action When A Warning when Login Fails is enabled in the system settings administrator and login fails 3 times in a row a warning will be displayed and operation will lock for 5 minutes After operation unlocks log in using the correct user information If you do not know your user information contact your administrator Auto Login failed due to a problem on the network Contact your administrator If you are the administrator touch the Admin Password key log in as an administrator and temporarily change the auto login settings in the system settings administrator Restore the changed settings to their original state after the network problem has been solved 35 The operation panel cannot be used Printing is not possible or stops during a job The original size is not automatically selected or the wrong size is
49. m settings administrator System Settings Administrator gt Printer Settings gt Interface Settings gt I O Timeout If nonsense characters are still printed after taking the above measures remove and then reinstall the printer driver FACSIMILE This chapter provides solutions to possible facsimile problems See the following table of contents to locate the appropriate page for your question or problem Problems related to transmission e Transmission does not take place 0 0 0 tee ee 17 e The transmitted fax prints out blank at the receiving side 0 eee eee 19 e The transmitted fax is reduced by the receiving fax machine 0 0 c eee eee 19 e Transmission does not begin at the specified time 6 6 eee 19 Problems related to reception e Printing does not take place after reception 0 cee tees 19 e Manual reception polling reception are not possible 0 0 0 0 eee 20 e The received image is faint 0 0 eee 20 The machine does not begin fax reception 0 0 eee 20 Problems related to telephone Dialing isnot POSSIDIO wien ead oN aed eee ee Pe CoA wee a wee eee ek Re oe 20 e You cannot talk to the other party 2 0 eet 20 Problems related to audible signals The volume is too low srira 0 2 ee teens 21 No sound is heard 0 000 ee eee eee 21 Problems related to one touch individual keys group keys e A one tou
50. n Have functions been disabled by the Some functions may have been disabled in the system administrator settings administrator Check with your administrator When user authentication is enabled the functions that you can use may be restricted in your user settings Check with your administrator A filed data can not be Have functions been disabled by the Some functions may have been disabled in the system printed administrator settings administrator Check with your administrator When user authentication is enabled the functions that you can use may be restricted in your user settings Check with your administrator A job cannot be stored Do custom folders appear in Folder Click the Get Folder Name button in the document in a custom folder Information filing save screen of the printer driver to call up the When printing custom folders that have been created on the machine Does the custom folder have a Enter the password configured in the machine in the password document filing save screen 29 A stored file has disappeared A file cannot be deleted The property of a file cannot be set to Confidential A file name cannot be stored or changed A custom folder name cannot be stored or changed A file name is cut off Did you touch the Print and Delete the Data key to print a stored file Is the property of the file set to Protect Is the file in the Quick File folder Does the name i
51. n paper of different widths are mixed together To perform mixed size stapling use paper of the same width and select the Same Width setting When copying select Same Width from Mixed Size Original in the special modes For the maximum number of sheets that can be stapled see SPECIFICATIONS in the Safety Guide For the paper sizes that can be stapled see SPECIFICATIONS in the Safety Guide 40 Stapling does not take place including pamphlet stapling Punching does not take place The stapling position or punch position is not correct Is the paper type setting of the tray selected in the printer driver set to a paper type that cannot be stapled Is the paper type setting of the selected paper tray set to heavy paper Have functions been disabled by the administrator Does a message appear instructing you to check the punch module Is a different size of paper mixed in Is a paper size that cannot be punched included in the print job Is the tray selected in the printer driver set to a paper type that cannot be punched Have functions been disabled by the administrator Is the stapling position set correctly Are the punching positions set correctly Is the orientation of inserting the paper correct when using the inserter Check the paper type settings in the machine and select a tray that has paper that can be used for stapling Click the Tray Status button in Paper Select
52. n to the original position by a spring Open the top cover and remove the misfed paper Move lever B to the right and remove the misfed paper Return the lever to the original position after removing the misfed paper If the paper cannot be removed by opening the top cover open the punch module cover and remove the paper 3 Paper misfeed in the inserter Z While pulling the lever slide the inserter to the left until it stops Open the top cover and remove the misfed paper Raise the paper guide lever and remove the misfed paper Open the document feeding area cover and remove the misfed originals Open the automatic document feeder Rotate the transfer roller in the direction of the arrow and remove the original Press switch A to release the cover lock and remove the misfed original After removing the original be sure to attach the cover securely After removing the misfeed open and close the O automatic document feeder or the document feeding area cover to clear the misfeed display from the touch panel 5 Paper misfeed in the paper pass unit Open the front cover upper and pull out the paper pass unit Open the paper pass unit JE cover and remove the misfed paper Check the paper reversing section inside the tray and remove any misfed paper A misfeed has occurred inside the machine Look
53. nclude characters that cannot be used in a file or folder name Was the file name stored in the advanced transmission settings during a scan or Internet fax transmission A file that is printed using the Print and Delete the Data key is automatically deleted after being printed To print a file without deleting it use the Print and Save the Data key The file property can be set to Protect to prevent the file from being easily deleted A file cannot be deleted when its property is set to Protect Change the property to Sharing and then delete the file Confidential cannot be specified for a file in the Quick File folder Move the file to a different folder and then specify Confidential Note that Protect can be specified for a file in the Quick File folder to prevent it from being easily deleted The following characters cannot be used in a file or folder name s lt gt 1 amp If the name was stored in the advanced transmission settings before Quick File or File settings were configured that name will be used for the stored file If the number of characters in the name exceeds the maximum number of characters allowed for a Quick File name 30 characters the characters after the 30th character will be discarded 30 INSTALLATION This chapter provides solutions to possible installation problems See the following table of contents to locate the appropriate page for your question or problem
54. ned Did you place an original that is folded Are the sub address and passcode correct When using F code communication Have functions been disabled by the administrator Is the original placed face up or face down correctly If the receiving machine is using thermal paper was the thermal paper loaded with the wrong side out Has image rotation been enabled Is the machine s clock set to the correct time Is a transmission in progress Problems related to reception Printing does not take place after reception Does a message appear in the display instructing you to add toner or paper Printing is not possible when this screen appears A long size original cannot be scanned from the document glass Place originals in the document feeder tray of the automatic document feeder If a folded original is placed in the automatic document feeder an error will occur and scanning will be cancelled when the actual original size is detected during scanning Following the instructions in the display unfold the original place it in the automatic document feeder again and rescan Check with the operator of the other machine to make sure that the sub address and passcode are correct When user authentication is enabled the functions that you can use may be restricted in your user settings Check with your administrator When using the document glass the original must be placed face down When using the autom
55. nserter When the indicators are lit and or blinking as shown below operation will not take place even if you press the START key Solve the problem according to the combination of the indicators that are lit and or blinking PUNCH indicator STAPLE indicator START indicator B DIB S A D Solution Any one of the indicators is solidly lit Blinks red A paper size that cannot be fed has been loaded For the paper sizes that can be used for punching stapling or pamphlet stapling see SPECIFICATIONS in the Safety Guide Blinking Blinks red The hole punch scrap container in the punch module on the finisher or saddle stitch finisher is full Dispose of punch scraps PUNCH MODULE in the User s Guide Any one of the indicators is blinking Blinks red The finisher or saddle stitch finisher tray is full Remove the paper from the tray indicators is blinking Any one of the Blinks red The finisher or saddle stitch finisher is out of staples Replace the staple cartridge Do not forget to replace the staple case t FINISHER SADDLE STITCH FINISHER MAINTENANCE in the User s Guide Blinking Blinks red The saddle stitch tray on the saddle stitch finisher is full Remove the paper from the saddle stitch tray The saddle stitch finisher is out of saddle stitch staples Replace the staple cartridge
56. ocal area network the machine will not be detected If the two are connected to different sub networks click the Specify condition button and enter the machine s name host name or IP address to search for the machine Macintosh If multiple AppleTalk zones exist select the zone to which the machine is connected from the menu Is the machine power on If the machine is powered off it will not be detected Switch on the main power switch and the POWER key C in that order In Windows search again after powering on the machine Is your computer connected correctly to Make sure that the cable is connected securely to the the machine LAN connectors on your computer and the machine Check the connections at the hub as well t Illustration of the machine Q page 45 31 The plug and play screen does not appear USB connection in Windows The printer driver is not installed correctly by plug and play USB connection in Windows 32 Is the machine power on Can your computer use a USB connection Did you connect the machine to your computer before installing the printer driver When a USB cable is connected make sure the power of the machine is ON and then connect a USB cable to the machine When the machine is not powered on switch on the main power switch and the POWER key C in that order Check your computer whether or not a USB interface can be used on the Device Manager in your
57. ontrol and inspection procedures In the unlikely event that a defect or other problem is discovered please contact your dealer or nearest authorised service representative e Aside from instances provided for by law SHARP is not responsible for failures occurring during the use of the product or its options or failures due to incorrect operation of the product and its options or other failures or for any damage that occurs due to use of the product Warning e Reproduction adaptation or translation of the contents of the manual without prior written permission is prohibited except as allowed under copyright laws e All information in this manual is subject to change without notice Illustrations and the operation panel and touch panel shown in this manual The peripheral devices are generally optional however some models include certain peripheral devices as standard equipment The explanations in this manual assume that a saddle stitch finisher punch module and inserter are installed on the machine For some functions and procedures the explanations assume that devices other than the above are installed The display screens messages and key names shown in the manual may differ from those on the actual machine due to product improvements and modifications Manuals provided with the machine This manual provides solutions to possible problems For the detailed procedures for using the machine see the following manuals Print
58. or A type P USB connector B type Q LAN connector The part indicated in the illustration is only to be handled by a service technician 45 Troubleshooting MODEL MX 5500N MX 6200N MX 7000N SHARP mam B This manual has been printed using a vegetable based soy oil ink to help protect the environment PRINTED IN CHINA Printed on 100 post consumer recycled paper 2006M KS3 TINSE3392FCZZ
59. orrectly Remove the printer driver and then install it once again f INSTALLATION page 31 Make sure that the routers and other network connection devices are operating correctly If a device is not powered on or is in an error state see the manual of the device to correct the problem If the I O timeout setting is too short errors may occur while writing to the printer Ask the administrator of the machine to configure an appropriate time in I O Timeout System Settings Administrator gt Printer Settings gt Interface Settings gt I O Timeout 12 Printing does not take Was a Notice Page printed place Have functions been disabled by the administrator Colour printing does Is the colour mode set to Color not take place Have functions been disabled by the administrator Two sided printing Does the paper type setting of the does not take place selected tray specify a type of paper that cannot be used for two sided printing Are you using a special size or type of paper Have functions been disabled by the administrator A Notice Page will be printed to indicate the cause of the problem if a print job cannot be performed as specified and the cause is not shown in the display Read the printed page and take appropriate action For example a notice page will be printed in the following situations e The print job is too large to fit in memory e A function that has been prohibited by the
60. ow the instructions The approximate locations of possible misfeeds are indicated by blinking W marks as shown below F A A misfeed has occurred Turning M C off now causes data loss B Information Misfeed location Caution The fusing unit is hot Take care not to burn yourself when removing a misfeed O e When removing misfed paper do not touch or damage the transfer belt e Carefully pull the paper out without tearing it e A misfeed may have occurred inside the machine Check carefully and remove the misfeed e If the paper tears be sure to remove all pieces from the machine Paper misfeed illustrations If you require more information when reading the instructions in the touch panel see the paper misfeed illustrations on the following pages Refer to the illustration below and then go to the appropriate illustration 1 to 14 for your situation t 1 2 page 4 3 5 page 5 6 10 page 6 11 14 page 7 1 Paper misfeed in the finisher saddle stitch finisher Rotate roller knob A until it no longer turns Push and rotate knob B and remove the misfed paper Open the top cover and remove the misfed paper Paper misfeed in the transport area and the output area the saddle stitch unit Open the front cover Move lever A to the right and remove the misfed paper Release the lever and it will retur
61. p 10 PRINTING This chapter provides solutions to possible printing problems See the following table of contents to locate the appropriate page for your question or problem Problems related to printing operation e Printing does not take place 1 6 eee tee 11 e Colour printing does not take place 1 2 0 ccc ete 13 e Two sided printing does not take place ansaa uuan 13 e A tray finisher or other peripheral device installed on the machine cannot be used 14 Problems related to print results The IMAGE S OraiNyiciews co ga noes weedeat Peek EENE Eres aed ew PEE bee dae 14 e The image is too light or too dark 2 2 tenet eee 14 Colours are Offi Inia saa tei a iana eai ted tee ed ta eeeead eta atee eu den eedsenae eee s 14 e Text and lines are faint and difficult to see 6 eee 14 Part of the image is cut off 0 0 20 00 eee eee 15 The image is upside down 0 2 ee tee tees 15 e Many nonsense characters are printed 0 eee 16 e If you cannot find the item that you are looking for in the above table of contents see OTHER PROBLEMS page 34 e If you are unable to solve a problem using the solutions in this manual switch off the POWER key and the main power switch Wait at least 10 seconds and then switch on the main power switch and the POWER key C in that order When the LINE indicator is lit or the DATA indicator is lit or blinking do not
62. s for one e mail transmission If the destination folder is not configured as a shared folder select share in the folder properties If the folder was moved or otherwise changed the share setting may have been cancelled A long size original cannot be scanned from the document glass Place originals in the document feeder tray of the automatic document feeder If a folded original is placed in the automatic document feeder an error will occur and scanning will be cancelled when the actual original size is detected during scanning Following the instructions in the display unfold the original place it in the automatic document feeder again and rescan Some functions may have been disabled in the system settings administrator Check with your administrator When user authentication is enabled the functions that you can use may be restricted in your user settings Check with your administrator When the colour mode is set to Auto the machine detects whether the original is black and white or colour when the COLOUR START key O is pressed however in the cases at left automatic detection may not give the correct result In this event specify the colour mode manually 24 The received image Does the viewer program used by the The recipient may be able to open the file if you change file cannot be opened recipient support the format of the the file type and compression mode selected at the time received image d
63. t feed from the paper tray 0 0 eee 38 e The image on paper is skewed 0 0 0 0 eet eee 38 e The automatic document feeder does not operate 0 0 0 eee 38 Problems related to quality print results e Lines appear in the scanned image 0 0 tees 38 e Smudges appear on printed Output 2 eee nett tenes 38 e Toner does not adhere well or creases appear in the paper 0 00 e eee eee 39 Print quality 1S POOT seara ta dda ieee ace epee eee een dh doe dae baie ane eats die E 39 Part of the image is Cutoff s psi satii a a a a E a E eee eee 39 e Printing takes place on the wrong side of the paper na ssasuaanaaa naaa 39 Problems related to peripheral devices e The connected USB device cannot be used 0 0000 tees 40 e The finisher saddle stitch finisher inserter does not operate 0 aaaea 40 e Stapling does not take place including pamphlet stapling soa eaaa a 40 e Punching does not take place unaauananaaunan rnaar nannaa anaana 41 e The stapling position or punch position is not correct 2 0 ee ee 41 Other problems e The touch panel screen is difficult to View 0 2 0 0 ce tees 42 e You were logged out without having performed logout yourself 0 0 0 cee eee eee 42 e You forgot the administrator password 0 0 eee 42 Alarm display of the inserter 0 00 c cece eee eee eee eee 43 illustration of the machine
64. termine the cause of the problem 23 Transmission does not take place An address cannot be specified Mode cannot be selected Auto selection of the colour mode does not take place correctly Does the image file exceed the e mail attachment limit set in the system settings administrator Did the image file exceed the file attachment size limit of your mail server When Scan to E mail is used Has the folder on the destination computer been set as a shared folder so that files can be sent to it When using Scan to Network Folder Did you place a long size original on the document glass when it is scanned Did you place an original that is folded Have functions been disabled by the administrator Are you scanning one of the following types of originals When Black amp White is not selected e Are there colours or colouring in the paper When Colour is not selected e Is the colour in the original very light e Is the colour in the original very dark almost black e Is only a very small area of the original coloured If your administrator has set a limit on the size of transmitted files a file that exceeds the limit cannot be transmitted Check with your administrator Reduce the size of the file attachment reduce the number of pages scanned The size of the file can also be reduced by scanning using a lower resolution setting Ask your mail server administrator what the file size limit i
65. tings gt Speaker Settings Ask your administrator to set the volumes in Speaker Settings to Small Middle or Big System Settings Administrator gt Image Send Settings gt Fax Settings gt Fax Default Settings gt Speaker Settings 21 Problems related to one touch individual keys group keys A one touch individual key or group key cannot be stored A one touch individual key or group key cannot be edited or deleted You wish to delete or edit an individual key but do not know which group key it is stored in You wish to delete or edit an individual or group key but do not know which program key it is stored in Has the maximum number of keys been stored Have functions been disabled by the administrator If the key is an individual key is the key included in a group Is the key being used in a reserved transmission or a transmission in progress Is the key included in a program key Is the key that you wish to edit or delete stored as a relay destination of an F code relay broadcast transmission Have functions been disabled by the administrator Has your administrator enabled a function that prevents editing deleting Are multiple group keys stored Are multiple program keys stored Delete one touch keys and group keys that are not being used Some functions may have been disabled in the system settings administrator Check with your administrator
66. tration Adjustment System Settings Administrator gt Device Control gt Other Settings gt Registration Adjustment If the colour tones are off perform Auto Colour Calibration If the colours are still off after calibration repeating calibration may improve the results System Settings Administrator gt Printer Settings gt Auto Colour Calibration Colours are off Did you perform Registration Adjustment When colour text and lines are printed in black and white they may become faint and difficult to see To have colour text or lines areas that are faint converted to black select Text To Black or Vector To Black on the Color tab of the printer driver Raster data such as bitmap images cannot be adjusted Text and lines are faint Was colours data printed in black and and difficult to see white Windows 14 Part of the image is Does the paper size specified by the job cut off match the size of paper loaded in the tray Is the print orientation setting portrait or landscape correct Are the margins set correctly in the layout settings of the application The image is upside Are you using a type of paper tab down paper punch paper etc that can only be loaded in a fixed orientation Is the correct binding position selected for two sided printing Make sure that the paper size setting matches the size of paper loaded in the tray The paper size setting is sele
67. u want Windows to take File In Windows 2000 click the Start button point to signature verification in Windows 2000 Settings and click Control Panel Driver Signing Options P ing hard installation Wind ight d f hi Click Performance and Maintenance Bs sek Gases Wn Loon estas Do vere Re matbit Wih and then System Windows Tell me why this testing is important In Windows 2000 double click the System icon What action do you want Windows to take O Ignore Install the software anyway and don t ask for my approval Click the Hardware tab and then the Warn Prompt me each time to choose an action 3 Driver Signing button z O Block Never install unsigned driver software Administrator option Make this action the system default i Cancel If Block is selected the printer driver cannot be installed Select Warn and install the printer driver again Removing the software To remove the printer driver or software installed using the installer follow the steps below Windows Macintosh Mac OS 9 0 to 9 2 2 g Click the start button and then click 1 Insert the Software CD ROM into your Control Panel CD ROM drive In Windows 98 Me NT 4 0 2000 click the Start button point to Settings and click Control Panel 2l Double click the CD ROM icon on the desktop and double click the 2 Click Add or Remove Programs MacOS folder In Windows 98 Me NT
68. unctions may have been disabled in the system settings administrator Check with your administrator Problems related to quality print results Lines appear in the scanned image Smudges appear on printed output Are the scanning areas of the document glass or automatic document feeder dirty Is the bypass feed roller dirty Are you using paper that is not within the specifications Clean the scanning areas of the document glass or automatic document feeder BS 5 MAINTENANCE in the User s Guide Clean the surface of the bypass feed roller BS 5 MAINTENANCE in the User s Guide Use SHARP recommended paper Using paper that is for other models or special paper that is not supported may result in misfeeds creases or smudges ES SUPPLIES in the Safety Guide 38 Smudges appear on printed output Toner does not adhere well or creases appear in the paper Print quality is poor Part of the image is cut off Printing takes place on the wrong side of the paper Are you printing on pre punched paper Does a message appear indicating the need for maintenance Are you using paper that is not within the specifications Did you set the correct paper type Is the paper loaded so that printing takes place on the reverse side Is Toner Save Mode enabled Has the correct paper size been set Was the original placed in the correct position Is the paper loaded with the print side fa

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