User Manual
Contents
1. all TITO C T protective cover This will reveal the Roller s tacky surface and refit the Cleaning Cassette into the Printer ID Card Printer User Manual 209 ID Card Printer User Manual Cleaning the printhead using the Cleaning Pen We recommend that you clean the Print Head each time you replace the Dye Film e Take the Cleaning Pen from your cleaning Kit e Open the Printer and carefully run the Pen several times along the complete length of the Print Head ID Card Printer User Manual No ID Card Printer User Manual Product Code Description Dye Film 300YMCKO YMCKO 5 panel Dye Film 300 images 600KO KO 2 panel Black Resin Dye Film 600 images e 1000K Monochrome Black Resin 1000 images Various monochrome colours available 2 digit supplier code Product Code Description Cleaning Kit e 3633 0053 Contains 10 Cleaning Cards and 1 Pen 3633 0054 Contains 5 Cleaning Rollers 1 Roller Bar p P QU Cards e All standard PVC ISO CR79 CRS80 sized Cards HoloPatch Magstripe cards are available Card thickness 0 51mm to 1 02mm 20mil to 40mil ID Card Printer User Manual 2 TROUBLESHOOTING ID Card Printer User Manual Probable Cause Lid Open please close to continue Code 01 00 to 01 15 Hand feed error please select and try again Code 03 00 to 032. Warranty Claims If the printer proves defective during this period please contact the Supplier s Service Center The Service Center personnel may first ask you to carry out certain simple checks to confirm the nature of the problem and if a return is appropriate they will give you a Return Authorisation Number and consignment instructions to the appropriate repair center We will at our option repair or replace the defective parts at no charge to the customer Warranty Limitations The Warranty does not apply to Printers that have been e Damaged through physical or electrical mishandling e Damaged through operation in environments which are outside normal office conditions in terms of corrosive atmosphere temperature humidity shock or vibration Improperly installed or interfaced to other products which may exhibit software problems or expose the printer to improper voltages or control signals Fitted with Dye Film rolls from any source other than Ultra Electronics or have been used to print on anything other than card surfaces which are approved by and which will generally be made of PVC be completely flat and be free of harmful particles or substances Serviced or interfered with by anyone other than an Authorised Service Provider 5 Shipping Insurance and shipping costs incurred in sending the ID Card Printer for Warranty service are the responsibility of the customer Whenever possible our Service Centers will u
3. End if cutting at rear of Film panel Image is printed outside the A used roll of Dye Film has been Fita new roll of Dye Film colour panels Puts a fitted coloured band across one end of Card Take Up Spool wound too loosely Remove loose Dye Film Areas of Dye Film peeling off Card has been used and has Use only brand new cards not ones card Dark mosaic like image overcoat layer on it which failed to print fully Cards printed incorrectly after Failure to re set Driver settings Set correct the Driver settings for colour switching between YMCK and A used roll of Dye Film has been format black Film fitted Replace Dye Film with a new roll Problem Probable Cause Solution Slow data download from Computer polling Access Control Operate from a dedicated PC Computer to Printer System in background Corrupted Driver or Spooler Update to latest Driver version No data download between Incorrect Printer Driver selected in the Select the correct printer driver in the PC and Printer but Printer Windows Printers amp Faxes window Windows Printers amp Faxes window can print Internal Test Cards Incorrect Port selected Driver corrupted Check Port selection in Driver properties Update with latest Printer Driver Prints stuck in Print Print Spooler paused Enable the Print Spooler Spooler Printer communication blocked Clear the Spooler and reset the Printer Damaged file
4. Ensure that the Power Supply cable is not longer than 2 metres in length and includes a properly earthed connection If using this printer in Germany To provide adequate short circuit protection and over current protection for this Printer the building installation must be protected by a 16 Amp Circuit Breaker Bei Anschlu des Druckers an die Stromversorgung mu sichergestellt werden da die Gebaudeinstallation mit einem 16 A Uberstromschalter abgesichert ist When handling the Printer avoid touching the thermal printing edge of the Print Head Any grease and contamination will shorten it s life Before transporting the Printer remove the Dye Film amp Card Hoppers and pack the Printer in it s original packaging ID Card Printer User Manual PRINTER INSTALLATION Welcome Thank you for choosing this ID card Printer Before setting up your printer using the Ultra Driver CD ROM please follow the simple steps in this guide on installing your printer This guide helps you make your printing experience more enjoyable and secure Unpacking Please ensure you have all the items listed before you start installation 1 ID Card Printer 2 USB Cable 2m do not connect 3 Multinational Power Adaptor 4 Driver CD ROM 5 Cleaning Cards 2 T cards ID Card Printer User Manual 4 ID Card Printer User Manual IMPORTANT Do not connect USB yet It is important to install the printer s Driver CD ROM
5. Indicates the Printer is busy such as file downloads printing etc FLASHING YELLOW Indicates the Printer is waiting for a card to be fed into the Card Feed Slot FLASHING RED gt YELLOW Indicates the Printer is waiting for the card to be removed from the Card Feed Slot RED Indicates an error condition Read the displayed error message from the PC screen e g out of Dye Film ID Card Printer User Manual 10 ID Card Printer User Manual Powering ON Press the button once and release Printer begins initialising after initialising Printer goes to Ready Powering OFF Press and hold approx 2 seconds until the colour changes then let go ID Card Printer User Manual PLE ID Card Printer User Manual Printing the internal test pattern Press the Power Button twice quick succession within 0 5 seconds the button s colour will change to yellow busy after a few seconds the button will FLASH YELLOW to request a card to be fed into the front card slot Feeding cards When the button FLASHES YELLOW insert a card into the front card slot SS Note See page 16 for correct orientation of magnetic stripe cards and HoloPatch cards ID Card Printer User Manual 422 ID Card Printer Us
6. is at front of print queue Delete the damaged print if necessary and reset the Printer Print Spooler will not 1 Corrupted Printer Driver file Un install the Printer Driver and then re automatically enable after install each print ID Card Printer User Manual 28 1 ID Card Printer User Manual WARRANTY INFORMATI Coverage We warrant that the printer shipped with this Warranty statement will conform to the manufacturer s specifications and be free from defects in materials or workmanship for a period of 2 years in E U and USA 1 year elsewhere from the date of original purchase by the user but there are additional conditions on the Print Head Warranty see paragraph 2 Limited Printhead Warranty We warrant that under normal use and service thermal Print Heads will be free from defects in material and workmanship for a period of 2 years in E U and USA 1 year elsewhere from the date of original purchase or for a quantity of 10 000 printed cards whichever comes first provided that approved card media is utilised If a Warranty claim is submitted for a defective Print Head we will have the right to inspect the Print Head and samples of the printed and blank ID cards used with it for the purpose of verifying that the claimed defect has not been caused by non approved media or by foreign particles or substances which have caused chemical or physical damage Our decision in any such claims shall be final
7. new roll of film Make sure you are using genuine Magicard film Check there is dye film installed if not install a roll of film Check whether the dye film has been completely expended if so install a new roll Make sure your dye film gear is meshing with the film teeth Make sure you have the correct power supply plugged into the printer Try installing a new roll of ribbon 1 Make sure you are using genuine Magicard film 2 This could be a new film type for the printer so a firmware upgrade might be needed Download the latest firmware from our website and install it 3 This could be genuine Magicard film but the incorrect type for your printer ID Card Printer User Manual 24 ID Card Printer User Manual Solution 1 Make sure you have the right film type fitted in your printer 2 Check that your driver settings are correct 3 Reinstall the printer driver Note If printing prn s to the printer it can bypass the driver settings and can produce this error Wrong film type Please load different film to Can arise if sending a color print or continue or press cancel to overcoat print job to a single color clear print job monochrome film Code 10 00 to 10 06 Make sure you are using genuine Can t find panel Please Magicard film check film and printer The printer cannot find the requested Make sure you
8. 01 Card Jam please clear printer mechanism Code 06 00 to 06 27 No film detected please B load a new roll of film to continue Code 07 00 Out of dye film please load a new roll of film to continue Code 08 00 to 08 12 Unsupported film please load different film to continue Code 09 00 The lid is open either during a print job or when there is a print job pending The printer has not detected a card inserted in the front slot The card has failed to move into the correct position in the printer The printer detects an invalid RFID film tag While advancing the dye film to the correct starting position the printer does not see the film advance The printer has validated the dye film but the configuration of colors is unsupported Close the lid to continue not open the lid while the printer is printing or if there is a print job being sent to the printer Ensure the card is being fed into slot in the front when the multi coloured button flashes YELLOW Ensure card is inserted far enough into the slot for printer s rollers to grab it Do not pre stage a card in the printer before printing Open the lid and remove the card if possible If not close the lid and see if the card will eject Once removed make sure your cards are within the printers recommended specification Clean the printer rollers Make sure you are using genuine Magicard film Install a
9. ID CARD PRINTER User Manual Document 1225 Issue 2 03 05 2010 CONTENTS S f ty IMS UU CUIOINS E 3 Printer instalation met 4 M MENS 4 4 IMPORTANT Do n t onnect USB ye 5 Pinerlocatomreguiremen cT 5 Prepare the Cleaning make 6 HS ANRE uiii Wonnecrine Power SupDIY Em 7 Load the Driver CD Indo VOUE re Deci educ 8 Using your ID Card Printer aa Ro PE CR 9 Printer 2 9 Multi coloured Button 10 P wenng ON C 11 POW CHING OF m vance alee 11 Printing the internal test pattern 12 21219 kets EE tener DO T ery oer ee Or T 12 REMOVING PINEA CAIS atari etna 13 Canceling
10. Rewriteable Cards use a special heat sensitive layer on the upper surface that can be erased and rewritten at least 500 times These Cards are not printed in the conventional sense where Dye Film is used but instead use heat transferred directly from the Thermal Printhead into the card surface To print on rewriteable cards 1 D Remove the Dye Film from the printer Close the lid Ensure the Colour Format Driver Preferences is set to Monochrome K Only On your PC click Print in your printing application Insert a rewritable card in the card feed slot with the mat surface of the card facing up Should you need to make changes within the Driver please see The Printer Driver Settings on page 20 Heat sensitive layer with embedded dye and developer w PVC or PET substrate PVC layer for full quality colour Monochrome printing ID Card Printer User Manual 24272 ID Card Printer User Manual To access the Printer Driver settings in Windows 2000 and XP 6 gt tart 1 On the PC go to Start 1 Right mouse click on the ID Card 51 then Printers and Faxes Printer s driver and select the Printing Preferences option To access the Printer Driver settings in Windows Vista 1 On the PC go to the 2 Select Printers 3 Right mouse click on the Windows logo then ID Card Printer s driver Control Panel and select the Printing Preferenc
11. a 13 Choosing the right 14 Choosing cards insirri N 15 Card Maternal 15 ee ee eee ere 15 Card TICKING SS 15 To obtain good quality prints the Card must 15 Printable area Or PL M 15 Using Magnetic Stripe Cards visita et vu t vedo ea dub a 16 Using OOF alteri a gel dpi edd eod ca atr 16 Using Self Adhesive Card 16 Using Rewrteable Cards 17 The Printer driver SETTINGS a 18 Caring for YOUN E 19 cleaning SUPPIES a O 20 Cleaning the Printer Rollers with the Cleaning 20 Replacing the Cleaning 21 Cleaning the printhead using t
12. e set to high Make sure the correct power supply is connected Check the inside of the printer for obstructions Check to make sure the correct power supply is connected Can t Lift Head Check The printer is attempting to move Printer Mechanism internal mechanical parts but does Code 16 00 to 16 08 not detect any movement ID Card Printer User Manual 25 ID Card Printer User Manual Solution Can t Drop Head Check The printer is attempting to move Printer Mechanism internal mechanical parts but does Code 17 00 to 17 01 not detect any movement 1 Check the inside of the printer for obstructions 2 Check to make sure the correct power supply is connected Mag Verify Fail Press Retry or Cancel to The printer does not detect the RFID continue PCB Code 19 00 to 19 01 1 Make sure you have the correct power supply plugged into the printer 2 Try installing a new roll of ribbon The printer has printed more than 700 cards since the rollers were last cleaned It needs to be cleaned to 1 Clean the print rollers prevent deterioration of print performance Clean Required Please clean rollers to avoid deterioration Code 21 00 Wrong PSU Please switch printer OFF and check the power supply Code 23 00 The printer detects a low level of 1 Make sure the correct power supply is output from the Power Supply Unit connected Cards failing to t
13. ead A clean Printer also produces better quality magnetic encoding THE CLEANING SYSTEM There are three main parts to your Printer s cleaning system 1 Clean the rollers using the Cleaning Cards You use a Cleaning Card to remove dirt from the print path This should be used after every time you replace your Dye Film every 250 to 300 prints If you print only a few Cards a day we recommend that you clean the Printer more often 2 Clean your PVC Cards using the Cleaning Roller 3 There is a disposable Cleaning Roller fitted inside the printer to remove dust amp debris from the surfaces of the PVC Cards This will prolong the life of the Print Head and will help maintain image quality It should be replaced every time you replace your Dye Film A replacement Cleaning Roller is supplied free with every new roll of Dye Film Clean the Print Head using the Cleaning Pen There is also a Cleaning Pen which is used to clean the Print Head We recommend you use this if any lines are seen on printed Cards ID Card Printer User Manual 49 ID Card Printer User Manual Cleaning supplies Two Cleaning Cards and a Cleaning Roller sleeve amp bar are bundled with each new ID Card Printer You can also purchase additional Cleaning Kits which include Cleaning Cards Rollers and Pens e Cleaning Kit 10 cards 1 pen Part number 3633 0053 Cleaning Roller Kit 5 sleeves 1 roller bar Pa
14. er Manual Removing printed cards When the button FLASHES RED gt YELLOW remove the card from the front card slot Cancelling a print job Any print job can be cancelled This can be done while the printer is downloading the image or printing it When the button is yellow just press once and release ID Card Printer User Manual 24 ID Card Printer User Manual 300YMCKO Dye Film is generally the appropriate choice for colour printing with this printer 1000K amp 600KO Dye Film where running costs are critical monochrome printing is a fraction of the cost of colour printing The Table below is a guide to selecting the best Dye Film to use for any intended application Colour 1 side only 300 printing on 1 side only YMCKO 300YMCKO Monochrome Black Red Blue ey _ 1000 printing on 1 side only n EN Gold Silver White Scratch K Black Overcoat 600 printing on 1 side only 600KO ID Card Printer User Manual 14 ID Card Printer User Manual Card material Not all white plastic Cards are the same For best image quality always use high quality PVC Cards Pure PVC card stock or laminated PVC polyester Cards are available The latter are more durable and better suited to heavy use and heat lamination when required For access control and Smart Card applications your Dealer should provide the appropriate type for direct to Card prin
15. es option Understanding each individual driver setting x Magicard Pronto Printing Preferences The Printer Driver contains a built in help file in HTML format this file gives an excellent clear explanation of each Driver setting ICARD To view the Driver s Help file go to the Printer Wi Preferences as described above and click on the Help button in any of the Tabs Printing Options Number of Copies Xx Y 1016 x G42 Pixels Magnetic 3 375 x 2 125 Inches Encode Only Verify ID Card Printer User Manual 18 ID Card Printer User Manual CLEANING IS IMPORTANT e Printer care is an important factor of your Printer s operation and longevity e Maintaining a regular cleaning routine will give you optimum print quality and prevent down time e Magicard recommend that you clean the Rollers and Print Head each time you fit a new roll of Dye Film and replace the Cleaning Roller CLEANING IS EASY AND INEXPENSIVE If you have not already done so order a Cleaning Kit see the Cleaning Supplies box on the next page A clean Printer produces better quality Cards as dust and dirt are not present when the Card is being printed A clean Printer is much less likely to require Factory maintenance and the Print Head in your Printer will last for many years of normal use Remember large particles of dirt can damage the Print H
16. first before connecting the USB cable between your PC and ID Card Printer Printer location requirements Normal Office environment with A properly earthed Power Supply Ambient temperature 10 to 300C 50 to 860F Protection from direct sunlight and chemicals Protection from abrupt temperature changes Relative Humidity 20 70 Sufficient space for Opening the top cover Cable access at the rear ID Card Printer User Manual 5 ID Card Printer User Manual Prepare the Cleaning Roller Open the Printer then _ SS Ul i mm H l Hil Ji Fi 1 Remove the Cleaning Cassette 2 Pull the Paper Tab to remove the protective covering on the new Roller 3 Refit the Cleaning Cassette into the Printer ID Card Printer User Manual 6 ID Card Printer User Manual Install the Dye Film e Remove the Dye Film from it s packaging e Place the loaded spool into the rear slots and the take up spool into the front slots e Close the Printer Connect the Power Supply Select the correct adapter for your region and connect to Power Supply unit Plug in and connect to Printer which will automatically switch on IMPORTANT Do not connect the USB until the CD ROM has been installed ID Card Pri
17. he Cleaning 22 AVallaDle CONSUMADICS iC acne 23 Troubleshooting eer c E 24 Warranty INTORMAUION este PC 26 The information contained in this document is subject to change without notice Ultra Electronics Limited shall not be liable for errors contained herein or for incidental consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information belonging to Ultra Electronics Limited and may not be wholly or partially copied stored in a data retrieval system or used for any purpose other than that for which it was supplied without the express written authority of Ultra Electronics Limited All rights are reserved The HoloKote feature is protected by US PATENT No 5 990 918 by PATENT SPECIFICATION EP 0 817 726 B1 Microsoft and Windows 2000 XP and Vista are trademarks of Microsoft Corporation Copyright 2010 Ultra Electronics Limited SAFETY INSTRUCTIONS To prevent electric shock do not remove covers Do not attempt to service the Printer yourself There no User serviceable parts inside In the event of malfunction refer servicing to your ID Card Printer supplier s Service Centre For safety reasons your Printer should only be used with its original supplied Power source Take care not to spill any liquid on the Printer
18. lating to this Warranty shall be submitted for arbitration of this dispute or disputes pursuant to the rules and regulations of the UK Arbitration Act This Warranty gives you specific legal rights and you may also have other legal rights which vary from country to country so the above limitations and exclusions may not apply to all Customers ID Card Printer User Manual 229 LAAR hh ERTS aT gx Ut AREER SP EE IE Fee This ix a dass product ina domestic this product mary cause mda in which user mary ba mquimd adequate maisu s
19. nter User Manual s x ID Card Printer User Manual t Load the Driver CD in to your PC 1 Load the Driver CD ROM into the PC Note If the CD does not run automatically click the start button then click on run Type D autorun where D is the Drive letter for your CD Drive then press the Return key 2 Now follow the on screen instructions to install the Ponto Driver 3 When the installation is complete connect your printer to the via the USB cable see above Your ID Card Printer is now ready to print ID Card Printer User Manual 8 ID Card Printer User Manual os ae c ee D 4 li T pem i D COARI WIN f JJ Wink Ww PNE SINIL i BS Printer Parts Lid Latch Thermal Print Head Power Button multi coloured Hand feed Cleaning Card entry slot USB Port DC Power input a U bh UN ID Card Printer User Manual 0 ID Card Printer User Manual Multi coloured Button functions This printer is fitted with a multi coloured Button to indicate the various functions of the Printer These functions are indicated below OFF Button not illuminated the Printer is powered off GREEN Indicates a Ready condition the Printer is ready to accept a print job YELLOW
20. r dye film gear is mechanism or press color panel within 8 panels of its meshing with the film teeth cancel to clear print job starting point Make sure you have the correct power Code 11 00 to 11 02 supply plugged into the printer Try installing a new roll of ribbon RFID PCB Missing Reconnected PCB to The printer does not detect the RFID continue PCB Code 12 00 Make sure you have the correct power supply plugged into the printer Try installing a new roll of ribbon Print Head Error switch Turn off the power then make sure printer off and reconnect the printhead cable is connected head cable is not correctly print head connected Check to make sure the correct power Code 13 00 to 13 02 supply is connected The printer detects that the print Turn off the printer so to allow the printhead to cool down Check to make sure your room Overheat error switch temperature is with in the printer off and allow The print head temperature is out of recommended specifications printhead to cool range or is too hot Make sure your printer has proper air Code 14 00 to 14 01 flow around it Your printer driver settings for Print Head Power might be set to high Reset them to 50 Image too dark Please cancel print job and reduce driver printhead power settings to try again Code 15 00 Reduce the Print Head Power settings Your printer driver settings for Print in the driver to 50 Head Power ar
21. ravel 1 Dirty rollers 1 Clean the rollers correctly through the Printer 2 0 2 Fit correct Cards Gives error message Card not found ID Card Printer User Manual 26 ID Card Printer User Manual Mis registration of colours 1 Card is slipping due to dirty Rollers 1 Clean all Rollers See page 20 of Ghosting on Photographs etc this document Small areas of wrong colour 1 Dust and debris on surface of the Ensure Cards are kept clean and Card white ovals protected from dust amp debris Contaminated with oily deposits Replace Cards with clean ones and darker blotches do not handle print surface Card surface uneven White Replace Cards patches Small areas where one or more colour layers have been missed from the image 3 In the Driver reduce printhead 4 Slight cutting of Dye Film due to power setting or determine which Print Head density set too high end of Card is cutting the Film amp Jagged scratches adjust image Start or End position accordingly in the Driver Dark or lighter vertical lines on 1 striking something during the 1 Check print path is clear Card always in the same place print process 2 Card not running smoothly along the 2 Contact your supplier s Technical platen runway Support department for advice on clearing the Platen Vertical white line down one or 1 Incorrect Driver setting Ensure the Dri
22. rt number 3633 0054 Cleaning the Printer Rollers with the Cleaning Card To prevent the PVC Cards slipping on the rollers during printing we recommend that you clean your Printer using a Cleaning Card each time you replace the Dye Film A Remove the Dye Film Leave the Lid open Take a new Cleaning Card from it s foil packaging Start the cleaning routine by selecting the Driver Preferences and then the Printer Tab Click Clean the Printer Button Place the narrow end of the Cleaning Card into the front Card Feeder slot The Card will automatically enter the Printer and the Rollers will be cleaned When the cleaning cycle is finished the Cleaning Card will be ejected For maximum cleaning effect it is recommended that you turn the Cleaning Card over and then repeat step D ID Card Printer User Manual 20 Replacing the Cleaning Roller A new cleaning roller is supplied with every new Dye Film roll Open the Printer remove the used Dye Film then 1 Slide out the metal bar then remove and discard the used Slide the metal bar into the new Cleaning Roller Pull the tab A to carefully remove the Cleaning Roller s Place the new Cleaning Roller into the Cleaning Cassette ID Card Printer User Manual Pull out the Cleaning Cassette This is the positioned towards the front of the Printer just behind the front Card slot see below Cleaning Roller
23. se the same class of shipping service selected and paid for by the customer to return the Printer Return shipping costs from us to the customer will be at our expense After obtaining the Return Authorisation Number as described above the printer should be securely packed in it s original packaging with proof of date of purchase and a note describing the problem and quoting the Return Authorisation Number The Printer must be sent to the service center address supplied with the Return Authorisation Number by the main Service Center Please also mark the Return Authorisation Number on the outside of the shipping carton All Customs duties and taxes if applicable are the responsibility of the customer Applicability The Warranty and remedy provided above are exclusive and in lieu of all other warrants either express or implied including but not limited to implied warranties of merchantability and fitness for a particular purpose Any statements or representations made by any other person or firm are void Neither Ultra Electronics Ltd nor its affiliates shall be liable for any loss inconvenience or damage including direct special incidental or consequential damages resulting from the use or inability to use the Ultra product whether resulting from breach of Warranty or other legal theory even if Ultra has been advised of the possibility of such damage or loss This Warranty is governed under English Law Any dispute arising out of or re
24. simultaneously print and encode the magnetic stripe on the rear of a magnetic stripe Card Magstri pe The magnetic encoding module can encode both HI CO and LO CO Magnetic stripe Cards When feeding Magnetic Stripe Cards make sure the stripe is on the left and underneath when viewing from the front of the Printer Refer to your PC Badge printing Application for instructions on how to print and encode a Magnetic Stripe Card From the Start Menu on your PC go to the Printer and Faxes gt Right click on the ID Card printer and from the drop down menu select Printing Preferences Then select the Card Front tab and select HoloPatch HoloPatch Only the HoloKote watermark image will be printed onto the HoloPatch cards should be fed in with the gold patch on top and on the Left hand side viewed from the front of the printer Using Self Adhesive Cards We recommend only using self adhesive cards supplied by Ultra Electronics via your ID Card Printer supplier There are many different types of self adhesive cards Thorough investigation and testing has shown that poorer quality or incorrect card types will cause problems in the Printer These problems range from poor image quality dye film being cut and cards getting jammed in the roller mechanism ID Card Printer User Manual 16 ID Card Printer User Manual Using Rewriteable Cards OE ReWriteable E
25. ting For good consistent results stick to a single variety of good quality cards such as those available from your ID Card Printer s supplier Card size CR80 Standard 3 375 2 125 86 50 mm wide x 53 98 mm high CR79 3 03 x 2 051 83 90 mm wide x 51 0 mm high Card thickness e Minimum 0 015 0 38mm e Standard 0 030 0 76mm e Maximum 0 063 1 60mm To obtain good quality prints the Card must be Glossy white Free from dirt and grease Free from surface contamination Free from pits and bumps in the surface Free from burrs at the edge of the Card 1 CR80 1016 pixels Completely flat NE CR79 990 pixels 80 53 98mm 2 125 80 642 pixels CR79 51mm 2 051 CR79 601 pixels ISO Standard Cards Sizes Printable area of the Card Printable area of the Card This ID Card Printer offers high quality edge to edge Full Bleed printing Die cut PVC Cards typically have an edge roll off bevel which can result in a fine white line around the edge of full bleed printed Cards When setting up your Card design using your graphics software on your PC you should use a maximum page size of 1016 pixels 3 45 87 5mm x 642 pixels 2 13 54 ID Card Printer User Manual 15 ID Card Printer User Manual Using Magnetic Stripe cards TS If you have a printer fitted with the optional magnetic encoding module you can
26. ver is not set to White both ends of Card Border Ensure page size 86 9mm x 54mm with margins at zero in Badging Application 3 Incorrect image Start or End Adjust settings in Driver position settings White line along length of all Cards 1 Print Head has damaged heating 1 Contact your supplier s Technical always in the same place elements Support department for advice on Print Head cleaning or replacement 2 Image page size incorrect Magnetic Encoding results Card slipping when moving over the Clean Rollers See page 20 of this are inconsistent Magnetic Head document Incorrect Cards fitted HI CO LO CO Ensure the correct type of magnetic stripe cards are being used Cards do not encode Card incorrectly oriented when fed into Position card with the stripe underneath Printer and to the left when inserting into Printer Driver selections are incorrect for Check the Printer Driver settings are encoding correct Incorrect or defective Cards Ensure the correct type of magnetic stripe cards are being used ID Card Printer User Manual 207 ID Card Printer User Manual Dye Film is being cut during 1 Ribbon sticking to Card Ensure cards are not already used the print operation Then lower Print Head power settings Image printing over the ends of the Adjust either the image Start if cutting Card at beginning of film panel or the image
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