User Manual - Live Life Alarms
Contents
1. supplied CABLE B NII DIAGRAM B Operation Testing your LiveLife alarm Your alarm should be tested before it is used to make sure it is working correctly Before performing the test make sure the nominated receivers of a help call are aware that you are doing a test If the test does not work correctly If the alarm does not work during the testing you should firstly re check all of the connections If the connections are all correct and the alarm still does not work properly then you should re set the alarm by turning it OFF and ON Then redo the programming steps D E and F Wireless range limitations The alarm uses a wireless system with a limited range of transmission between the pendant and the base alarm unit As part of your test you should try triggering the HELP button on the pendant FOB from different parts of your home Walls doors furniture and some wireless equipment can reduce the wireless range Do not use the pendants in areas where the signal between the pendant and base alarm unit is not consistent enough to be relied upon How to use your LiveLife alarm E Activate the alarm During an emergency or if you need help you activate the alarm system by pressing the HELP button on either the pendant FOB or the base alarm unit n FJ Alarm will automatically dial numbers The alarm will beep 10 times After2. a short delay it will automatically dial the programmed numbers in the order that they were set it in starting with the number assigned to button 1 Each of the 3 programmed numbers will be dialled 5 times Each of these calls will last 45 seconds if they are not received and also acknowledged EJ Alarm will keep playing the help message Simultaneously the alarm will repeatedly play back the previously recorded help message out loud ACCIDENTALLY PRESSING HELP If you accidentally press the HELP button and activate the alarm you can stop the alert by turning OFF the alarm unit at the side switch and then back ON again The alarm will restart and be ready to use when the red light goes out Operation Instructions for receivers of a help call from the alarm Receiving and acknowledging a help call When one of your nominated people receive a help call and answer it they will immediately hear your recorded message being played repeatedly For them to acknowledge they have answered the call they must press any number on their telephone keypad The alarm will then recognise the call has been answered by a real person and not an answering machine or automated system The alarm will stop calling any other numbers Press any number key to acknowledge the call eS slide to answer Receive HELP call from alarm Receiver presses any number
3. h Leaking back up batteries have been left in the base alarm unit or pendant FOB Contact details for warranty claims Email info livelifealarms com au Phone 03 5744 3580 Website www livelifealarms com au 11 Disclaimer Downloadable instructions This User manual is available as a downloadable PDF on our website Go to the Alarm in detail page on our website for this and other guides List of downloadable guides Q9 Quick install guide User manual troubleshooting OQ Receiver instruction card 9 Warranty Medical and legal disclaimer General information about medical matters The LiveLife Alarm User Manual contains general information about medical and health matters The information is not advice and should not be treated as such Limitation of warranties The medical and health information within this manual is provided as is without any representations or warranties express or implied LiveLife Alarms and it employees and or agents make no representations or warranties in relation to the medical and health information within this manual Without prejudice to the generality of the foregoing paragraph LiveLife Alarms does not warrant that The medical and health information on it s website or in this manual will be constantly available or available at all or Any medical and health information on it s website and within this manual is complete tr
4. key to acknowledge call Once answered the HELP message begins to play repeatedly The receiver can then try to speak to the caller if they are close enough to the alarm base ARRANGING SOMEONE TO HELP The priority should be for someone to go to your home and check on you The 2 Way communication feature should be viewed as a secondary priority as the alarm is designed to function firstly as an alert system Activating 2 Way hands free communication Now that the alarm knows a real person has answered it will activate a hands free 2 Way communication with you and the receiver If you are near the base alarm unit within 3 to 5 metres you will be able to speak to the receiving person via the microphone speaker If you are not close enough the microphone may not pick up your voice The two way communication will last for 45 seconds before the alarm sounds 3 warning beeps to the receiver that indicate the call will end in 10 seconds Extending the call To extend the call for a further 60 seconds max the receiver can press any key on their keypad After this time the call ends and the alarm goes back into standby mode Alarm warns Call ends if Call can be call will end receiver chooses extended for shortly not to extend 60 seconds Troubleshooting Problem Your nominated receiver s cannot acknowledge the incoming HELP call The call acknowledgment will only
5. steps are to program in up to 3 phone numbers on your contact list and record a help message Q Program up to 3 numbers If you make a mistake programming in a phone number just repeat the process Do not use OOO as one of your numbers El Enter the first phone number include area code to store ANGEN Input phone number CA FJ Enter the second phone number include area code to store Le c2 Input phone number c El Enter the third phone number include area code to store L e3 Input phone number gt A Installation Programming Cont Q Record message Q Playback message Hold down both buttons To listen to your together and speak clearly pre recorded help message into the microphone in the press the play button alarm unit for a maximum If you wish to record a new of 6 seconds to record your message repeat Step EF voice help message A d TIP Your message should Gey ed YOU R IN STALLATI 0 NI S and be clear and concise N OW C O MPETE Connection with ADSL internet If you use a computer connected to the internet using ADSL broadband the procedure is identical to a standard installation except that cable B must be plugged into your existing ADSL Filter Splitter Power Rear of alarm unit Wall phone socket adaptor M Phone n d existing existing ADSL Splitter Filter Splitter existing supplied CABLE A M u
6. User Manual The LiveLife Personal Medical Alarm Q Overview Installation Guide Q Operating instructions Q Troubleshooting Specifications Warranty y LiveLife PERSONAL MEDICAL ALARMS Overview Live a full Life The LiveLife Alarm is a simple to use medical alert system The user wears a pendant with a HELP button In an emergency they press the HELP button and the alarm system automatically calls up to 3 nominated family and friends that can assist The alarm unit will dial them in order until a real person answers and acknowledges the help help call It can call landlines and mobiles If the first person on the list does not answer the alarm will then call the second person and then the third person It will try calling each person up to five times in a cycle if necessary Once one of these 3 people answer the call and then acknowledge by pressing a key on their phone the alarm then plays the short help Included in package O 1x Main alarm unit 2 x Pendants with necklace 1 x Power adaptor 1x Phone line splitter 1x Alarm to phone line cable 1x User manual 1 x Receiver card message that had been recorded previously The receiver can now assist by arranging for someone to attend the user s home BEFORE YOU START This alarm can form part of your advance emergency plan Before you install and operate the alarm you should contac
7. can be easily rectified How to claim against your warranty If after consulting the Troubleshooting section the Alarm is still not working then please contact us to arrange to have the alarm returned for a warranty claim assessment Your guarantee under Australian consumer law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure Circumstances that can void your warranty Please be aware your warranty can become void if any of the following have occured a The Alarm unit case has been opened or been tampered with b The Alarm has been modified or not used in accordance with the instructions supplied by Livelife Alarms c The Alarm has been dropped or suffered damage from physical impact d The Alarm has been damaged by a fire or has been damaged by being exposed to excessive heat from direct sunlight or other sources e The Alarm has been used with an incorrect power adaptor f The Alarm has been subject to an incorrect voltage due to lightning or a power surge g The Alarm base unit has been subject to a liquid spillage causing a failure
8. ncy is to phone ooo directly Inform your nominated receivers Make sure you have spoken to the people you have chosen to receive HELP calls prior to including them and discuss a plan of action in an emergency Testing the unit regularly It is important you test the alarm unit regularly to check it is working correctly Use the correct power adaptor Only use the supplied power adaptor Protecting the alarm unit Keep the unit away from direct sunlight and hot surfaces It is a good idea to keep the front lid closed unless you are changing settings on the alarm unit Read the medical disclaimer on page 11 2015 LiveLife Alarms All rights reserved Specifications Technical specifications Power Alarm unit 6 0V DC adaptor or 4 x AAA alkaline batteries as back up Pendant 1 X 12 0V A23S battery Adaptor Input 100 240V 50 60Hz 0 2A Output 6 0V 1000mA Wireless signal Frequency 433 92MHz AM receiver Range 50 metres free line of sight Hands free Microphone Distance Approx 3 to 5 metres from the alarm unit Dimensions amp weight Dimensions 160mm x 105mm x 43mm Weight 1 2kg Programming 6 seconds maximum 3 x programmable numbers Message Numbers Battery indicators Alarm unit Low back up batteries light Pendant Low battery light A NBNCoSS LN acma Compatible x Batteries Operation during power blackouts The LiveLife alarm requires a mai
9. ns 240 volt power supply to operate It uses an alternative power supply of 4 x AAA batteries not included which can act as a back up during a power blackout The batteries should only been seen as a back up power source in the event of mains power being unavailable for any period of time We recommend you use alkaline batteries The batteries should be checked regularly and replaced every twelve months Replacing back up batteries If when the unit is running on battery power only the power light on the alarm is red instead of green the back up batteries need replacing Underneath of alarm Open the compartment on the bottom of the alarm unit and place 4 x alkaline AAA batteries in the correct position Open battery compartment and configuration Back of pendant Undo both screws with a Philips head screwdriver to replace A235 battery gt Undo screws 10 Warranty Warranty terms amp conditions The LiveLife Alarm comes with a standard 12 months warranty from date of purchase If the alarm unit or pendant has a manufacturing defect causing it to fail within the first 12 months of purchase we will replace it free of charge or refund you the purchase price Troubleshooting procedure If your Alarm has stopped working please refer to the Troubleshooting section of this manual on page 8 and check to see the cause of the failure is not due to incorrect operation or that it
10. t the 3 people who would receive a help call in the eventuality you need help We have included 3 Receiver cards you can share with these people which con tain some instructions on how the alarm works The alarm should be tested before it is used so you will need to inform them prior to you testing the alarm Please read the medical disclaimer on page 11 2015 LiveLife Alarms All rights reserved Overview Front of alarm unit with lid open Microphone O POWER ON Power on indicator Speaker Low battery indicator Standby indicator Store phone number buttons Wireless antenna Handset button Record message button Play recorded message Help button Underneath of alarm unit Power socket Phone line socket Alarm to phone Power adaptor Phone line Pendants amp line cable splitter necklaces Help button Installation Connections Unpack your alarm from the box and locate all items Refer to the list on page 1 of this manual Please note this alarm requires a standard landline service to be active in your home Standard installation If you use a computer connected to the internet that uses an ADSL connection please refer to Diagram B page 5 The diagram below refers to a home using a landline without ADSL internet Powerpoint Power Rear of alarm unit adaptor N Existing Phone y Supplied Wall phone socket CABLEB spli
11. tter A H2 s CABLE A supplied DIAGRAM A Q Connect power E Choose a location for the alarm unit near your phone wall socket FJ Plug the power adaptor into a power point nearby EJ Lift the cover at the rear of the alarm unit Plug the black power adaptor cable into the rear socket TIP It is a good idea to protect the alarm from power surges by plugging it s power in to a powerpoint that is surge protected Connect alarm to your phone line E Remove the cable B to your phone from your wall phone socket FJ Plug the supplied phone splitter directly into your wall phone socket El Plug the cable B to your phone into one of the sockets in the splitter Plug the cable A to the alarm unit into the remaining socket in the splitter E Now plug the other end of the cable A into the rear of the alarm unit Installation Q Turn on alarm El Flip open the alarm unit s cover A Turn the alarm on at the unit s side switch EJ The green power light will come on and stay on JO POWER ON e 2n ZO POWER ON Pepper 4 ON T oFF vl The red standby light will S flash for 3 seconds during start up and then go out The unit will then beep once to indicate it is ready After you install and program your alarm TIP please install 4 x AAA alkaline back up batteries Programming Now that you have completed setting up the connections to your alarm the next
12. ue accurate up to date or non misleading Liability You must not rely on the information within this manual as an alternative to medical advice from your doctor or other health services provider If you have any specific questions about any emergency plan medical or health matters you should consult your doctor or other professional health services provider or personal carer You should never delay seeking medical advice disregard medical advice or commence or discontinue any medical treatment because of information within this manual Liability Nothing in this legal disclaimer will limit any of our liabilities in any way that is not permitted under applicable law or exclude any of our liabilities that may not be excluded under an applicable law LiveLife PERSONAL MEDICAL ALARMS www livelifealarms com au
13. work if the nominated receiver uses a touch tone phone The alarm unit triggers for no apparent reason Sometimes there can be interference from other wireless devices close by You may have accidentally pressed the HELP button on your pendant FOB Perhaps re adjust how you are wearing your pendant Message has poor sound quality You can try recording your HELP message again see Step F on page 5 Ensure you are speaking clearly and close to the front of the alarm unit s microphone speaker You can hear interference through the alarm Sometimes other electrical devices in a room can interfere with the speaker in the alarm unit You can try moving the alarm unit or try moving the electrical device you suspect may be causing the interference away The light on my pendant turns red If when the HELP button is pressed the light on the pendant FOB turns red instead of green this indicates the battery needs to be replaced Battery indicator If the light is red when pressed replace the pendant battery Still having trouble If your problem isn t listed here or you are still having trouble you can read our frequently asked questions at the Your questions page at www livelifealarms com au Or you can email LifeLife Alarms at info livelifealarms com au IMPORTANT PLEASE READ Raising an alarm in an emergency The best way to raise an alarm in an emerge
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