TELSTRA T-VOICE® 502 HANDSET USER MANUAL
Contents
1. 575 2 po located on either DECT button ple the back or side of 1 your gateway 8 4 ao DECT button 3 If the handset keeps searching repeat step 2 4 When your handset is linked you will now see the main handset screen To start making and receiving calls on your handset ensure your gateway is wired correctly Refer to Wiring your Telstra gateway located on page 14 of this user manual 12 01 10 Mar 1 Your handset will look similar to the diagram above when it is ready Handset Range The maximum range between the Telstra gateway and the Telstra T Voice 502 handset is up to 50 metres indoors and 300 metres outdoors Depending on the surrounding conditions as well as structural factors the range may be smaller If the range is exceeded the call will be disconnected unless you move back into range within a few seconds Do not expose the handset charger to direct sunlight Protect the handset charger against moisture Do not position the handset charger in rooms exposed to condensation corrosive steam or excessive dust Condensation can be present in basements garages or sheds Position the handset charger in a clean dry and well aired location Choose a place which is stable level and not subject to vibrations To avoid mutual interference do not position the handset charger in the immediate vicinity of electronic equipment such as hi fi systems office equipment o2. www telstra com faultyproducts 35 telstra com tvoice crowdsupport telstra com au 13 22 00
3. or to activate this service order online at www telstra com or call 132200 Handsfree operation You can use the handsfree function to conduct calls without holding the handset in your hand and allow others present in the room to take part in the call Activating handsfree before a call 1 Enter the desired phone number 2 Press X twice The display shows p and you can hear the ringing signal over the handset loudspeaker 3 Press to deactivate handsfree speaking Switching to handsfree speaking during a call 1 Press EL 2 To deactivate handsfree speaking press one more time Do not hold the handset close to your ear during handsfree operation the loudspeaker volume can be very high Ifyou have activated handsfree operation during a call you can replace the handset in the charger without ending the call 20 Earpiece handsfree volume You can adjust the earpiece and handsfree loudspeaker volume by pressing orthe side volume key during acall The selected setting is saved after the end of the call The earpiece and handsfree loudspeaker volumes are independent but the setting procedure is identical Mute During a call you can mute the microphone 1 Press the softkey under MUTE during a call to mute the handset microphone 2 Press the softkey under UNMUTE to reactivate the microphone Dialled calls Last dialled calls are saved in a Dialled calls list If a name and number are already stored in the Co
4. Use only approved rechargeable batteries NiMH AAA Never use disposable batteries primary cells Approved models HFR 44AAAJ800 from HIGHPOWER Youcan replace the handset in the charger after every call Charging is electronically controlled to ensure optimal charging of batteries in different charge states Avoid removing the batteries from the handset for no good reason since this affects the optimum charging cycle e You can use the telephone for up to 10 hours with fully charged batteries The handset has a standby time of up to 150 hours If the battery charge status has reached its lower limit the battery symbol flashes in the display and a warning signal is heard You have only a few minutes of talk time left Select your language When the batteries have been inserted for the first time the language choice appears pese Fran ais Italiano 1 th keys to select l f Use the arrow keys to select your language KC ZEE 2 Select OK to confirm Link Handset to Telstra Gateway Link your handset 1 On first use your T Voice handset will prompt you to put the handset in registration mode Press OK 2 Long press the DECT button on your compatible Telstra gateway T Gateway Telstra Gateway Max for 5 seconds and release The DECT light on the gateway will start flashing Telstra T Gateway Telstra Gateway Max 122 225 i l gt mm 1552 DECT ox 75 7 d ae The DECT button is
5. all lists 1 Press the softkey under MENU scroll to CALLS LIST using 7 and confirm with OK oruse V 2 Select DELETE ALL press OK to confirm 26 Saving numbers from the calls list to the contacts 1 Press the softkey under MENU scroll to CALLS LIST using O and confirm with OK oruse V 2 Select MISSED CALLS ANSWERED CALLS or DIALLED CALLS press OK to confirm Scroll through the relevant calls list using until you reach the entry you are seeking 3 Press the softkey under OPTIONS SAVE NUMBER to create a new contact 4 Enter the associated name and save the contact This contact will now be shared across all T Voice 502 handsets and smartphones tablets with T Voice installed and registered to the Telstra gateway 27 CALL FEATURES Voicemail MessageBank and Telstra Home Messages 101 are voicemail services offered by Telstra that provide a personal answering service if your phone line is busy or you can t get to the phone You don t need extra equipment like an answering machine and you also get greater flexibility on Call Waiting if you don t want to interrupt your call let MessageBank and Telstra Home Messages 101 take your message Using Voicemail with the TELSTRA T VOICE 502 handset 5 is displayed to alert you to new messages To call your Voicemail service and listen to your messages press and hold down the key for a few seconds Call forwarding Call forwarding allows callers to reach you
6. an existing phone in your home you will need a phone double adaptor as shown below The double adaptor can be purchased from any leading electronics store PSTN DSL 1 2 GbE WAN 5 Reset amp i e 1 DOUBLE i ADAPTOR d lji lji E Telstra Fixed Wireless Customers Telstra Fixed Wireless is a service where the broadband is provided wirelessly using the NBN network and the voice service is provided over a normal telephone line If you have a Telstra Fixed Wireless Broadband service that includes a Telstra Fixed Home phone service ensure that there is a phone cable connected to the black PSTN socket on the gateway and the wall socket as shown below I F Telstra Fixed Wireless Customers with Existing Phone If you would like to continue to use an existing phone in your home you will need a phone double adaptor as shown below The double adaptor can be purchased from any leading electronics store EA PSTN DSL 1 28 3 GbE WAN b Reset io T ABOUT THE USER GUIDE MENUS User guide fonts and symbols Uppercase bold characters indicate softkey functions These pictograms indicate the keys to be pressed Uppercase bold italic characters indicate texts appearing on your handset display Main menu The available menu icons appear on the display Contacts Calls list Call Features Audio Clock Settings Press to select
7. batteries or the battery cover in place Do not touch open contacts Small Metal Objects Small metal objects may stick to the handset due to the presence of magnetic fields on the handset Exercise caution when used where metal objects can be picked up Environmental impact At the end of the product s life cycle the telephone must not be disposed of in normal domestic waste Please take it to a collection point for processing electrical and electronic equipment Some materials used in this product can be recycled if you take it to a recycling depot By recycling parts or raw materials from used products you will be making an important contribution to environmental protection Please contact your local authority if you require information about collection points in your neighbourhood PREPARING THE HANDSET Contents of the package L lt 252 iil aW 6 T C OO 1 m T Voice Power Charging Telephone 2xAAA Quick 502 handset cradle cord batteries start guide Power up the handset Inserting the rechargeable batteries The bottom part of the handset contains a battery compartment for housing two type AAA batteries Removing the battery compartment cover Slide the battery compartment cover downwards and lift it up Insert the batteries in the battery compartment Make sure the polarity is correct Insert the batteries so that the flat end negative pola
8. press E If the keypad is locked e you can dial emergency numbers and incoming calls can still be accepted you cannot dial a number or access menus Internal calls You can call other handsets which are registered with the gateway This allows you to make internal calls Press the internal key select the desired handset from the list and confirm with OK Pressing the internal key Jautomatically dials the second handset if only two handsets are registered with the gateway Press 3 to end the call Internal calls to T Voice enabled devices To initiate an internal call to a T Voice enabled device press CONTACTS select the T Voice enabled device from the list and press the green call key Refer below for internal call shortcuts e Dial 0 to ring all devices connected to the gateway dial 1 to 7 to individually call an individual smart phones tablets with T Voice installed dial 1 to 6 to call an individual T Voice 502 handset dial 7 to call the phone wired to the gateway through the green phone socket dial 8 to call the other phone wired to the Gateway through the green phone socket Telstra Gateway Max only Call waiting With this service you can have a telephone conversation and still be informed that someone else is calling you If a second call internal or external comes in you will hear the Call waiting tone and you can answer the call press key amp or reject the call press the softkey
9. 0 Power up the handset 10 Inserting the rechargeable batteries 10 Removing the battery compartment cover 10 Connecting the charger 11 Charging the batteries 11 Select your language 11 Installation assistant 12 Link Handset to Telstra gateway 12 Handset Range 13 Wiring your Telstra gateway 13 Telstra Gateway Max Setup 13 Telstra NBN Customers 13 Telstra Broadband NBN with Existing Phone 14 Telstra Broadband ADSL Customers 14 Telstra Broadband ADSL with Existing Phone 15 Telstra Fixed Wireless Customers 15 Telstra Fixed Wireless Customers with Existing Phone 16 T Gateway Setup 16 Telstra NBN Customers 16 Telstra Broadband NBN with Existing Phone 17 Telstra Broadband ADSL Customers 20 20 20 20 21 21 21 22 22 22 22 22 23 23 23 23 24 26 26 26 26 26 26 26 27 Telstra Broadband ADSL with Existing Phone Telstra Fixed Wireless Customers Telstra Fixed Wireless Customers with Existing Phone About the user guide menus User guide fonts and symbols Main menu Menu navigation Making and receiving calls Making a phone call Accepting a call Handsfree operation Earpiece handsfree volume Mute Dialled calls Redial Group call paging Keypad lock Internal calls Call waiting Starting a second call Toggle switching between two calls Call transfer to another handset Three way calling Contacts Calls List Missed answered and dialled calls Icons in the call l
10. Asterisk key For entering asterisks In idle mode Press and hold down to switch handset ringer on off When entering names switch between upper and lower case lettering Hash key For entering the hash symbol In idle mode Press and hold down to switch keylock on off Redial Call back the last dialled number Internal call key For making calls between T Voice 502 Handsets and smart devices with the T Voice app installed Handset display symbols The following symbols are displayed on your handset dil Coverage symbol Et Home number Reception displayed when the handset is within range of the Gateway Flashes yellow lj Mobile number when out of range of the Gateway or not registered with the Gateway 7 Office number amp Alarm set Symbols presented in the Contact and Call List Indicates that the alarm is set indicate the phone number type Handsfree on Indicates that handsfree speaking is activated Ringer off Indicates that the ringer is switched off Keypad lock Indicates that the keypad is locked Battery full Indicates that the batteries are fully charged ER Battery empty Indicates that the batteries are almost discharged Missed calls Displayed if you have missed calls in the calls list 5 You have messages Displayed if you have new voice messages You must have Telstra s Messagebank or Telstra Home Messages 101 service activated to access your voice messages LED indicator Your
11. PSTN hole on the back of the gateway Make sure that the microphone is not muted Make sure that the function Call forwarding unconditional is not activated For ADSL customers check that there is a phone line plugged from the ADSL Filter to the black PSTN hole on the back of the gateway Make sure that the handset is registered that the gateway is activated and that the ringer volume is high enough to be audible and not turned off For ADSL customers check that there is a phone line plugged from the ADSL Filter to the black PSTN hole on the back of the gateway Scroll down to display further available softkeys The text behind the softkey depends on the actual state of the phone e g active call on hook off hook Avoid placing the Telstra Gateway near other electronic equipment or large metal objects Ensure the speaker on the back of the handset is not obstructed in any way this can occur when the handset is laid flat against a surface If this troubleshooting guide failed to resolve your issue you may find answers via the following channels 8 telstra com tvoice crowdsupport telstra com au 5 132200 34 APPENDIX Care Your telephone is a sophisticated product in terms of design and construction and should therefore be handled with care To clean the telephone wipe first with an antistatic cloth or adamp soft leather cloth and then dry using a dry cloth Disposing of the rechargeabl
12. STN DSL Resete amp 1 2 3 4 F4 7 U iil s T Gateway Setup A Telstra NBN Customers f you have had a Telstra Broadband NBN service installed at your premise you will not be required to perform any additional wiring on the T Gateway Once you have linked your T Voice 502 to the gateway you will be able to make and receive calls If you have had a Telstra Broadband NBN service installed that did not require any NBN equipment to be installed at your premise follow the same instructions as the Telstra Broadband ADSL service B Telstra Broadband NBN with Existing Phone If you have an existing phone you would like to continue to use insert the phone cable of the existing phone into the green Phone socket on the back of the Telstra gateway as shown below PSTN DSL 1 2 zx 3 WAN b Reset i B 4 5 Jw G T E C Telstra Broadband ADSL Customers 1 Connect a phone cable between the Local Phone socket on the ADSL Filter and the black PSTN socket on the gateway 2 Connect a phone cable between the ADSL modem socket on the ADSL Filter and the grey DSL socket on the gateway 3 Connect a phone cable between the wall socket on the ADSL Filter and the wall outlet as shown below PSTN DSL 1 2 3 GbE WAN b Reset lt gt B Y D Telstra Broadband ADSL with Existing Phone If you would like to continue to use
13. STRA T VOICE 502 handset to show your Contacts ordered alphabetically by first name or by last name 1 Press the softkey under CONTACTS Press the softkey under OPTIONS 2 Select ORDER CONTACTS confirm with OK 3 Choose if you prefer FIRST NAME name or LAST NAME ordering for contacts confirm with OK Search You can search your Contacts by first name or by last name 1 Press the softkey under CONTACTS Press the softkey under OPTIONS 2 Select SEARCH confirm with OK 3 Choose if you like to search by FIRST NAME or LAST NAME and enter first letters of the name to be searched confirm with OK 24 Dialling numbers from the contacts 1 Press the softkey under CONTACTS All contacts are displayed in alphabetical order 2 Scroll to the desired contact and press a If you have stored more than one number for a contact e g mobile and office both numbers are displayed Select the number you want to call e g mobile and press to call the number You can also search alphabetically enter the first letter of the name select the desired contact and press E The number is displayed and dialled 25 CALLS LIST Missed answered and dialled calls Missed answered and dialled calls are saved in the calls list in the gateway If you have received new missed calls a message to this effect appears in the display If the list is full the oldest entry is overwritten by the most recent entry Icons in the call list lt Mis
14. TELSTRA T VOICE 502 HANDSET USER MANUAL GETTING TO KNOW YOUR HANDSET Handset keys Earpiece Display Volume keys LED indicator Navigation key Dialled calls Softkey multi Softkey multi functional key functional key Talk key speaker phone End Call Power key Calls list Call Voicemail Space key Switch ringer on off select upper or lower case Activating deactivating the key lock Redial key Internal call key Microphone q 0 9 EJ E i H E 3k Redial Softkeys multifunctional keys Right softkey Open menu choose menu options confirms entries settings Left softkey Open Contacts returns to previous menu step delete characters while entering text Navigation key For scrolling up down or right left Dialled calls Opens list of last dialled calls Calls list Access to answered missed dialled calls Talk key Speakerphone For making and accepting calls and switching to hands free End call Power Key Press briefly to end a call or return to standby mode Press and hold down to switch the handset on off Volume key In call volume adjustment during calls ringtone volume adjustment in idle Alphanumerical keypad For dialling telephone numbers Space key When entering name insert space While dialling insert a dialling pause Voicemail Press and hold down for direct access to Telstra s voice message service
15. TELSTRA T VOICE 502 handset has a LED indicator allowing you to know the status of your phone Solid green Batteries near to fully charged Flashing green on dock Batteries charging Flashing blue You are receiving an internal or external call You have one or more missed calls You have one or more voice messages You are receiving a software update Solid red off dock Low charge Flashing red off dock Very low charge batteries need charging To stop the LED flashing blue open the Call Log and scroll through your missed calls and or listen to your Voice messages To stop the LED flashing red place the handset into the charging cradle PRACTICAL ADVICE After successful registration of your handset the following signposts may help you to find important functions quickly Information about on page Link Handset to Telstra Gateway 12 Wiring your gateway 13 Add a new contact 24 Voicemail setup 28 Modify ringtones 30 Set alarm clock 31 Turn on keypad lock 22 Activate handsfree operation 20 Locate a mislaid handset 22 Redial last dialled numbers 22 Trouble shooting 34 WHAT S INSIDE 02 Getting to know your handset 02 Handset keys 04 Handset display symbols 04 LED indicator 05 Practical advice 06 What s inside 08 Safety precautions 08 If the device is passed to another user 09 Environmental impact 10 Preparing the handset 10 Contents of the package 1
16. between two calls You have two active calls one of which is on hold 1 Press the left softkey under TOGGLE to switch between callers 2 Press the softkey under OPTIONS END ACTIVE CALL to end one of the calls and continue the one on hold Call transfer to another handset You can transfer the current call you are on to another handset 1 Press the internal key and select the handset from the available list 2 Once the second handset answers you can transfer the call by pressing the red End Call key on your handset If the second handset does not answer you can end the ringing and return to the original call by pressing the softkey under END Three way calling You can set up a three way conference with 2 parties external or internal 1 Press the softkey under OPTIONS CONFERENCE to connect all callers with each other Each caller can leave the conference call by ending the call on their handset 2 Press the softkey under OPTIONS END CONFERENCE to end the conference Up to 5 callers can be included in the conference for Telstra NBN customers 23 CONTACTS Up to 1000 contacts can be stored on the gateway and accessed by every T Voice 502 handset and smart device with T Voice app installed Every entry contains a first and last name and up to 3 telephone numbers e g home number mobile office First and last names can be up to 16 characters long and numbers up to 25 digits long Adding a new contact On the hom
17. d Handset registration was not successful No ringer sound is emitted The other party cannot hear me No calls coming in No outgoing calls possible Desired softkeys do not appear Poor sound quality background noise when in a call Difficulty hearing the caller when using speaker phone Solution e The display went into power save mode after a period of inactivity Press any key to activate the display e Batteries are empty Recharge or change batteries Keypad lock is activated turn it off Keypad lock may be turned on To unlock the handset select the soft key under the Unlock menu item and then press the key Ensure that you are registering to a Telstra Gateway Max or T Gateway The handset may not successfully pair to other gateways or base stations Press and hold the DECT button on the gateway Handset is out of range of the gateway Move closer to the gateway There may be too many handsets registered to the gateway If you already have 5 handsets registered using a handset that is already registered to the gateway de register one of the existing handsets Make sure that the handset is registered that the gateway is activated and that the ringer volume is high enough to be audible and not turned off For Telstra ADSL customers If you cannot hear dial tone when you pick up the phone and attempt to make a call check that there is a phone line plugged from the ADSL Filter to the black
18. der MENU Scroll to CLOCK using and confirm with OK 2 You have then the following options Appointments Your handset also acts as an appointments reminder You can set 5 different appointment reminders Enter an appointment title date and time and the desired melody choose from 15 ringtones The selected melody is heard on the handset at the defined time As soon as the time of the appointment arrives it is displayed and the phone rings By pressing the softkey under SILENCE or after the ringing the appointment will further be displayed If you do not need the reminder in the display any longer press CLEAR Pressing the softkey under OPTIONS you can edit or delete appointments Set alarm You can use your handset as an alarm clock Select the desired interval e g MON FRI or ON DAILY and alarm melody choose from 15 ringtones The alarm only sounds on the handset on which it has been set Time Date format Set the desired time format 12 24 hours and date format DD MM YY or MM DD YY f the Time from network option is set to Off you can also set time and date manually for all handsets f you adjust time and date on one handset time and date will be automatically adjusted all registered handsets Time zone If the default time zone is selected time and date are provided and synchronised with the telephone network You can set the desired time and date format 31 SETTINGS 1 Pres
19. e battery All used batteries must be recycled and should not disposed of in domestic waste Please dispose of them according to the official regulations Take them to a recycling depot The batteries will be recycled since they may for example contain lithium Li nickel cadmium Ni Cd lead Pb cadmium or mer Hg The batteries are labelled with symbols and information on their contents eg eS x NECD NEMH Software update Your handset will be automatically updated if a new software is available a message will appear in the display of the T Voice 502 handset with update information an update is ready ongoing or was completed Do NOT disconnect your phone from power supply during the update your equipment may get damaged Warranty conditions Your Telstra T Voice 502 handset comes with a manufacturer s warranty of 24 months from the date of purchase Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure To find out more information about your consumer rights if your device is faulty please call us on 13 2200 or go to https go telstra com au helpandsupport home phone or http
20. e screen of the handset 1 Press the softkey under CONTACTS The contacts are displayed in alphabetical order 2 Press the softkey under OPTIONS Select NEW CONTACT and enter the first and last name and the numbers max 3 If there are no Contacts a message to this effect is displayed an alert signal is heard and NEW CONTACT appears Only a maximum of 16 characters for any shared contact will be displayed Tips for entering names numbers e Press to enter a space or to enter a symbol The available special characters appear in the lower display line Press the relevant key repeatedly to scroll through the characters When entering names you can press to switch between upper and lower case lettering Editing contacts 1 Press the softkey under CONTACTS Scroll to the desired contact and press the softkey under OPTIONS 2 Select EDIT lt YOUR CONTACT NAME gt edit and save the contact Show details 1 Press the softkey under CONTACTS Scroll to the desired contact and press the softkey under OPTIONS 2 Select SHOW DETAILS to display detailed information about the contact Deleting one contact all contacts 1 Press the softkey under CONTACTS Press the softkey under OPTIONS 2 Select DELETE YOUR CONTACT NAME or DELETE ALL CONTACTS confirm with Yes Contacts deleted will no longer be accessible from any handset or smart device using the T Voice app registered to the gateway Order contacts You can set your TEL
21. ess and hold down the DECT button on the Gateway for five seconds The DECT button is located on either the back or side of your gateway 5 Release the DECT button If the registration is successful the handset is assigned the desired handset name e g PHONE 1 If the registration is not successful repeat the procedure 32 Deregister a handset To deregister a handset 1 Press the softkey under MENU Scroll to SETTINGS using the Qand press OK to confirm 2 Scroll to REGISTRATION using CO and press OK to confirm 3 Select DEREGISTER HANDSET and press OK to confirm 4 Scroll through the list of handsets using the CO and press OK followed by YES to confirm Reset Reset the handset to default status A handset reset deletes all handset settings The handset remains registered to the Gateway after the reset If the device is passed to another user please deregister and then reset the handset Software version You can view the actual software version of your handset or gateway 33 FAULTS AND TROUBLE SHOOTING Not every issue results from a problem with the handset Sometimes you only need to unplug the power supply and plug it in again or remove and re insert the batteries in the handset and check that all cables are connected properly gateway handset and charger The following guidelines will help you solve some problems Symptom Nothing is displayed on the screen Handset does not react to any key being presse
22. eturn will let you find out the number quickly and easily unless it was a blocked number To retrieve the number of your last unanswered call 1 Press the softkey under MENU Scroll to CALL FEATURES using O and confirm with OK 2 Select CALL RETURN and confirm with OK 3 A call is made to confirm the phone number of your last missed call To call the number back press Te otherwise end the call with 2 Call charges and or monthly charges may apply when using call management features depending on your plan 29 AUDIO 1 Press the softkey under MENU Scroll to AUDIO using CJ and confirm with OK 2 You have then the following options Ringtones You can select from 15 ringtones for incoming external internal calls Set the ringtone melodies and associated volume for external internal calls when you select RINGER OFF the ringer is switched off You can also set an ascending volume Sounds Your telephone supports various sounds which you can activate or deactivate Keypad Every time a key is pressed a brief beep is heard e Out of range A warning beep is sounded If you exceed the maximum range Move closer to the Gateway e Charging When you insert your handset in the charger the batteries are automatically charged up A short beep is heard Battery low Sounds when the batteries are running low Confirmation Settings and entries are confirmed by a short beep 30 CLOCK 1 Press the softkey un
23. even if you are not near your own handset Unconditional Incoming calls are forwarded immediately No reply Incoming calls are forwarded after a delay Busy Calls are forwarded if the line is busy 1 Press the softkey under MENU Scroll to CALL FEATURES using C and confirm with OK 2 Select CALL FORWARDING and confirm with OK 3 Select the desired type of call forwarding UNCONDITIONAL NO REPLY or BUSY and confirm with OK 4 Select now SWITCH ON or SWITCH OFF to turn on or off call forwarding and confirm with OK 5 If you are switching call forwarding on enter the forwarding number i e the number to which calls are to be forwarded and confirm with SAVE Instead of entering the number manually you can search and copy it from the Contacts 6 Acall is made and call forwarding status is confirmed end the call with Call waiting Call waiting tells you if there s another call when you re already on the phone The call waiting tone alerts you to the new call so you can answer it by putting your first caller on hold To turn call waiting on or off 1 Press the softkey under MENU Scroll to CALL FEATURES using O and confirm with OK 2 Select CALL WAITING and confirm with OK 3 Select now SWITCH ON or SWITCH OFF to turn on or off call waiting and confirm with OK 4 A callis made and call waiting status is confirmed end the call with 28 Call return If you miss a call and want to know who it was Call r
24. ist Dialling a number from the calls list Deleting individual entries Deleting an entire list Deleting all lists Saving numbers from the calls list to the contacts 28 28 28 28 29 30 30 30 31 31 31 31 31 32 32 32 32 32 33 33 33 34 35 35 35 35 35 Call Features Voicemail Network answer machine Call forwarding Call waiting Call return Audio Ringtones Sounds Clock Appointments Set alarm Time Date format Time zone Settings Handset settings Handset names Language Registration Deregister a handset Reset Software version Faults and trouble shooting Appendix Care Disposing of the rechargeable battery Software update Warranty Conditions SAFETY PRECAUTIONS Your new Telstra T VOICE 502 handset is intended for use within Australia for connection to the public telephone network and Telstra s NBN or ADSL Service paired with a compatible Telstra gateway T Gateway or Telstra Gateway Max Please read the safety precautions and user guide carefully before installing the telephone The user guide is a part of the product package and must be passed on to a new owner N Caution Warning danger statement follow safety precautions The ambient temperature must be between 5 C and 40 C Please note that the ringer for incoming calls as well as signal tones are emitted on the handset loudspeaker Do not therefore hold the handset close to your ear while one of the
25. ntacts the name is shown instead of the number Redialling a number from the list If the telephone is in standby mode 1 Open the DIALLED CALLS list by Pressing the softkey under MENU scroll to CALLS LIST using C and confirm with OK Select DIALLED CALLS and confirm with OK or by pressing 2 Press to scroll through the list 3 Press to dial the number Press the softkey under OPTIONS You have the following options CALL call the selected entry in the Dialled calls list DETAILS show details of the selected entry in the Dialled calls list e DELETE CALL delete the selected entry in the Dialled calls list SAVE NUMBER save number in the Contacts DELETE ALL CALLS delete the entire Dialled calls list on the gateway 21 Redial You can call the last dialled number by simply pressing the Redial button A call to the last entry in the Dialled calls list will be established Group call paging You can activate a group call to locate a mislaid handset 1 Press the DECT key on the gateway All the handsets registered to the gateway will ring 2 Press the DECT key again to end the ringing signal or press on one of the handsets Keypad lock If you want to carry the handset around in your pocket you can activate the key lock This prevents you inadvertently dialling a number 1 Press and hold down 5 The display shows KEYPAD LOCKED 2 To unlock the keypad press the softkey under UNLOCK then
26. r microwave ovens Avoid positioning the telephone near heat sources such as heating elements or near obstacles such as metal doors thick walls and cupboards WIRING YOUR TELSTRA GATEWAY If you have back to base alarms or are a Priority Alert customer it is recommended that you contact Telstra on 132200 to arrange for a Telstra Technician to set up your phone service Additional technician callout charges may apply Prior to using the T Voice 502 handset you need to ensure that your compatible Telstra gateway is set up to make and receive phone calls Telstra Gateway Max Setup SS A Telstra NBN Customers f you have had a Telstra Broadband NBN service installed at your premise you will not be required to perform any additional wiring on the Telstra Gateway Max Once you have linked your T Voice 502 to the gateway you will be able to make and receive calls If you have had a Telstra Broadband NBN service installed that did not require any NBN equipment to be installed at your premise follow the same instructions as the Telstra Broadband ADSL service B Telstra Broadband NBN with Existing Phone If you have an existing phone you would like to continue to use insert the phone cable of the existing phone into the green phone socket on the back of the Telstra gateway as shown below Ce 1 2 PSTN DSL amp Reset e amp 1 2 amp 3 4 2 Tj iE C Telstra Broadband ADSL C
27. rity of the battery is pressing against the spring The handset will not function if the batteries are incorrectly inserted and this may result in damage Connecting the charger Insert the AC adaptor plug into the socket on the charging unit Then connect the AC adaptor to the power outlet Ch e Your handset will not function if the power supply is not correctly connected or during a power failure no emergency mode The telephone cord must pass under the charging cradle to assure its proper standing Position the charging cradle in a clean dry and well aired location The ambient temperature must be between 5 C and 40 C N Safety note Use only the following supplied power supply MN A002 A145 7 5 V 300mA from MEIC Charging the batteries The batteries will take approximately 14 hours to fully charge before the handset is ready for first use For proper operation of the handset the batteries must be fully charged initially e Do not insert the handset in the charger without batteries Donotuse any other type of charger since this may damage the batteries The following symbols indicate the charging status on the handset display high IBt medium L3 requires charging Please note after you have inserted the batteries for the first time the battery display will indicate the correct information on the charging status only after a complete charging cycle
28. s the softkey under MENU Scroll to SETTINGS using O and confirm with OK 2 You have then the following options Handset settings e Contrast Select the desired contrast level e Screen timeout By selecting On the handset screen will turn off after 1 minute of idle time e Wallpaper Select your desired wallpaper You can see the available wallpapers by pressing the softkey under PREVIEW Auto talk If you activate this function you can accept a call simply by lifting the handset from the charger without pressing any key Keypad backlight Turn the function on or off Led indicator Turn the function on or off Handset names All registered handsets are displayed Phone 1 Phone 2 To better distinguish between handsets you can change the handset names Language Set the preferred display language Display texts will appear in the selected language Registration You can register additional handsets with the Telstra gateway The Telstra gateway must be within range If you purchase additional handsets you must have a compatible Telstra gateway available for this handset e the handsets must be registered with the gateway before use 1 Press the softkey under MENU Scroll to SETTINGS using C and press OK to confirm 2 Scroll to REGISTRATION using z and press OK to confirm 3 Select REGISTER HANDSET and press OK to confirm 4 PRESS AND HOLD THE DECT BUTTON ON THE GATEWAY FOR 5 SECONDS appears Pr
29. se functions is on otherwise your hearing may be affected Useonly the following supplied power supply MN A002 A145 7 5 V 300mA from MEIC This product requires an electrical supply of 100 240 volts AC The mains power plug must always be easily accessible To disconnect the device from mains separate the plug from the wall socket first Rechargeable batteries Use the two supplied rechargeable batteries HFR 44AAAJ800 from HIGHPOWER Using other rechargeable batteries or non rechargeable batteries primary cells can be dangerous and cause malfunctions in or damage to the telephone Product dimensions and weight 168 x 51 x 21 5 mm 140g Please note Do not immerse batteries in water or throw in the fire Rechargeable batteries can become warm while recharging This is normal and not dangerous Do not use any other type of charger since this may damage the batteries Before using the telephone wearers of hearing aids should note that radio signals can be picked up by the hearing aid and cause an unpleasant buzzing noise Do not use your cordless telephone in environments at risk from explosion e g paintworks petrol stations etc Do not position the telephone in bathrooms or showers The radio signals may influence the working of medical equipment In the event of a power cut or if the batteries are discharged your cordless telephone will not function The handset must not be charged up without
30. sed calls Answered calls Dialled calls Dialling a number from the calls list 1 To dial a number from the list of missed calls from the home screen press the P button on the e and select missed calls Scroll down to the number you wish to dial and press the EL 2 To dial an answered or dialled call from the home screen select the softkey under the Menu and scroll to the CALL LIST icon and select OK Then using the select ANSWERED CALLS OR DIALLED CALLS and press OK to confirm Scroll through the relevant calls list using 4 until you reach the entry you seeking Press to dial the selected number The list of dialled calls Dialled calls list can also be opened directly by pressing A caller has withheld his number PRIVATE appears instead of the caller s number Deleting individual entries 1 Press the softkey under MENU scroll to CALLS LIST using O and confirm with OK or use V 2 Select MISSED CALLS ANSWERED CALLS or DIALLED CALLS press OK to confirm Scroll through the relevant calls list using e until you reach the entry you are seeking 3 Press the softkey under OPTIONS DELETE CALL to delete the entry Deleting an entire list 1 Press the softkey under MENU scroll to CALLS LIST using 7 and confirm with OK oruse VW 2 Select MISSED CALLS ANSWERED CALLS DIALLED CALLS press OK to confirm 3 Press the softkey under OPTIONS DELETE ALL CALLS to delete the entire list Deleting
31. the desired icon The title of the selected menu appears at the top of the display e g Audio Menu navigation Your handset provides you with an easy to follow menu To select main menu sub menu and options press the softkey below the corresponding display text With the handset switched and ready for use press the softkey 21 under MENU to open the menu selection and use the navigation key to scroll to the menu you are seeking Press the softkey under OK to open the options list use the navigation key to scroll down the list to the preferred option and confirm the option by pressing OK Back to previous menu Press BACK to return to the previous menu End menu To exit a menu press the left softkey under BACK If you want to return to the main menu screen press Z5 MAKING AND RECEIVING CALLS Making a phone call First enter the number Press amp to dial the number If you enter an incorrect number you can delete it by pressing repeatedly the softkey under CLEAR short press to delete characters long press to delete the entire number move the cursor to the desired character by pressing the navigation key left right Ending acall Press 5 or replace the handset in the charger Accepting a call The caller s number will be displayed if you have Calling Number Display CND activated The name is displayed if saved in the Contacts Press to accept the call To check the status of your CND
32. under REJECT Press the softkey under OPTIONS You have then the following options Accept End Accept the waiting call end the active call Accept Hold Accept waiting call active call is put on hold If you have two active calls Press the left softkey under TOGGLE to switch between callers To be able to answer a call waiting you must have Caller Number Display CND activated To check the status of your CND or to activate this service order online at www telstra com or call 132200 22 Press OPTIONS again you have the following options Mute to mute the handset microphone Conference to connect all callers with each other End active call end active call continue the call on hold Call transfer end call and connect the other two call parties Starting a second call Second internal call To make an internal call without ending an existing external call 1 Press the internal key select the desired handset from the list with OK Pressing the internal key automatically dials the second handset 2 The external call is put on hold the called handset rings If the second handset answers you can talk to the internal call partner without the external caller hearing you Second external call To make a second external call when on an existing external call 1 Press the softkey under OPTIONS START NEW CALL confirm with OK 2 Enter the external call number and press key Toggle switching
33. ustomers 1 Connect a phone cable between the Local Phone socket on the ADSL Filter and the black PSTN socket on the gateway 2 Connect a phone cable between the ADSL modem socket on the ADSL Filter and the grey DSL socket on the gateway 3 Connect a phone cable between the wall socket on the ADSL Filter and the wall outlet as shown below MEETS 1 ccce DSL Seed Resets 1 WAN s 0 D Telstra Broadband ADSL with Existing Phone If you would like to continue to use an existing phone in your home insert the phone cable of the existing phone into one of the green Phone sockets on the back of the Telstra gateway as shown below gt ad C mm ix ecco a 1 4 2 PSTN DSL SESS 1 WAN O E Telstra Fixed Wireless Customers Telstra Fixed Wireless is a service where the broadband is provided wirelessly using the NBN network and the voice service is provided over a normal telephone line If you have a Telstra Fixed Wireless Broadband service that includes a Telstra Fixed Home phone service ensure that there is a phone cable connected to the black PSTN socket on the gateway and the wall socket as shown below e 5 MNT cm a Be 1 4 2 PSTN DSL Reset lt gt 1 2E 3 4 WAN O F Telstra Fixed Wireless Customers with Existing Phone Connect the existing phone to one of the green Phone sockets as shown below 07 5 i 1 Ne 1 2 P
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