ComNav User Manual - Direct Alarm Supplies
Contents
1. e Bypass e Report Configure Users ai Select a User Useri ll Dem Displaying User Sensors Name ve O History PIN 5678 Pin Digits e Total Users 8 Email Reporting User Authority SMS Reporting M Arm Only M Schedule Master Arm Disarm M Bypass M Report C Reserved _ Reserved Voice Reporting Call Divert User Areas MArea I MArea2 MAreaS M Area 4 MArea 5 MArea 6 MArea 7 M Area 8 cars rer WJDP D nod Duunbuuoz 2 Configuring your alarm Using xConnect To setup User Authority via xConnect 1 Open xConnect and connect to your system Ensure you are connecting as a Master Code User 2 Select the User s Authority options Tap the Users button at the bottom of the xConnect app If you do not see the Users button tap the More button to show further options Use the drop down list to select the user number you wish to configure Tick the required User Authority options in the User Authority section Tap Save User Configure Users Select Liber sort EB Paplayng User i hane eg PIM a Pin Digits a Total Users ag User Authority arm Orly LJ Schedule Buzzer Dan Olsen rnes ren LJ Rese wit f a Lal Reserved User Areas Era P irea d EE 1 F iroa Ess E PA trea Faren 7 P iroa A Using a code pad Please refer to the User Manual for your specific code pad for instructions on how to setup User2. Network amp App Apple and Android App No Mail Server and Port Forwarding Set Up Required Built In Web Server A Real Time Clock I Getting started Depending on how the ComNav module is connected to your Hills Reliance security system a wide variety of features are available to you for interacting with your Security System A standard phone line connection offers remote control via any DTMF telephone using the Personal Voice Guide PVG This also allows remote reporting through voice and SMS Getting started When a network connection is added reporting can be expanded to include email reports without requiring an email server Configuration options extend to offer both graphical configuration via the built in web server and also App based configuration using either an Apple or Android smartphone or tablet Using this manual Thank you for purchasing a Hills ComNav solution We trust that ComNav will provide you with ease of access and control of your Hills Reliance security system All users of your security system should read and follow the instructions and precautions in this manual before operating your security system Failure to do so could result in the security system not working as intended This manual should be kept in a secure accessible location for the life of the security system If you do not understand any part of this manual you should ask your service provider for further clarification Hills
3. On a multi area system click the Off button in the All Areas section to disarm all areas To disarm individual area s click the Off button in the required area s Once disarmed the corresponding area number s will stop illuminating red or yellow and return to green to indicate successful disarming Ready Sensors History Ki 0 ST Users Stay off Chime Email Reporting 3M Reporting Voices Raporting Call Dvert Feature Setup Network Settings LAMDTWPS IP Reporting 3 Using your alarm Em No System Faults Ready MEBE Bee History Away Stay ot Chime Poway oft Clume Users Email Reporting SMS Reporting Wee Reporting Ready O T e Feature Setup Network Settings I gi 0 H Auray Stay Obi Chane Output Settings IP Reporting Using xConnect To disarm your security system via xConnect 1 Open xConnect and connect to your system 2 Disarm the system On a single area system tap Off On a multi area system tap the Off button in the All Areas section to disarm all areas To disarm individual area s tap the Off button in the required area s Once disarmed the corresponding area number s will stop illuminating red or yellow and return to green to indicate successful disarming 10 11 pm Hills Ready Using your alarm 3 Using your alarm 3 Using your alarm S Using a touch tone phone 2 Switch on global chime If your system has be
4. Save User Simply select a different PIN code Keep User PIN information in a safe place and do not disclose your PIN to others Configure Users Select User art Dia playing User Kane j i FIM ge Fin Digte Total Users User Authonty Jam inky J Schedule Pasta 03 rmDisarmn w Ep pasa Ea Sopori LJ Reserved JAssorund User Areas Piresi Duc 3 Bares I Boren Biroa 5 Barca Mara re P LEGEN GER Using a code pad You cannot enter a user s name into the web system via code pad 2 Configuring your alarm 2 Configuring your alarm 9 E Using a web browser Using xConnect 5 To set or change a User s PIN via a web browser To set or change a User s PIN via xConnect 9 1 Sign in to the ComNav configuration server 1 Open xConnect and connect to your system a Ensure you sign in as a Master Code User Ensure you are connecting as a Master Code User S 3 2 Set the User s PIN 2 Set the user s PIN 3 Navigate to Users Tap the Users button at the bottom of the xConnect app If you do not see the Use the drop down list to select the user number you wish to configure Users button tap the More button to show further options Enis anew DIN AR ihe PIN section Use the drop down list to select the user number you wish to configure Click Save User Configure Users Logout Select a User User 1 Arm Disarm Displaying User Histo
5. 3 Using your alarm 1 Zone Number Zone Name N System Faults 3 Area Area Name Zone Number Zone Name 4 Time and Date Using a web browser In Alarm Eg AC power fail low battery battery test fail box tamper siren trouble over current fault time and date loss communication fault and telephone line fault Using your alarm Expander AC power fail low battery box tamper communication fault Code padi fire panic medical alarm Zone number zone name fire tamper trouble fault loss of wireless Supervision low battery Is On in the away mode Is On in the stay mode Is ready Is not ready All areas are on in the away mode All areas are on in the stay mode armed in the stay mode All areas are ready Is bypassed chime is set is not secure Optional To check the security system status via a web browser 1 Sign in to the ComNav configuration server Sign in with your User name and password 2 View status messages Current system faults will be displayed in the System Status section under the Area number Sensors History CO AN Users of Chime Email Reporting Battery Test Fail SMS Reporting voice Reporting Cail Divert Feature Setup Network Settings Outputs IP Reporting wupID nof Buisn 3 Using your alarm Using xConnect To check the security system status via xConnect 1 Open xConnect and connect to your system 2 View status messages Current sys
6. button at the bottom of the xConnect app If you do not see the SMS Enter the phone number for your SMS server in the SMS Server box button tap the More button to show further options Additional Information Enter the number for your SMS server in the SMS Server box The Telstra SMS Server number is 125107 ARBRIORAEIMIGEINAHON 3 Enter SMS numbers The Telstra SMS Server number is 125107 Enter first second and third SMS phone numbers in the allocated boxes 3 Enter SMS numbers 4 Select the required events Enter first second and third SMS phone numbers in the allocated boxes Choose which event reports to send to each configured SMS number Tick the corresponding boxes Click Save Config SMS Reporting Logout Arm Disarm Save Config SMS Phone 1 Sensors SMS Phone 2 History SMS Phone 3 Users SMS Events Email Reporting 4 Alarms M Restores M Bypass Voice Reporing Zone Trouble M Power Trouble Gall Divert 4 Tampers M Test Reports Feature Setup M System Trouble M Failure To Report M Sensor Trouble SW Start End Program Mode Natwork Settings p an M Cancel IF Reporting M Recent Close M Reserved M Reserved SMS Server 125107 Save Config 3 Using your alarm 3 Using your alarm R e D H 4 Select the required events 2 Set up email reporting lt Choose which event reports to send to each configured SMS number Up to three 3 configured
7. Feature Setup e RE a Amy DH Chane Output Settings IP Reporting HSA Uara Email Aeponing SEAS Bponrto3 Yeke Adporing Gall Gyori Fante Sep Her nrk Srtings Outputs IF Faparng wupID nof Buisn 3 Using your alarm Using xConnect To switch on global chime via xConnect 1 Open xConnect and connect to your system 2 Switch on global chime Navigate to Arm Disarm On a single area system tap Chime On a multi area system tap the Chime button in the All Areas row to switch on chime for all areas To switch on chime for individual area s tap Chime in the relevant area number s When global chime is switched on the corresponding Chime button will display as blue When global chime is switched off the corresponding Chime button will display as grey Ready Using a touch tone phone You cannot switch on global chime using a touch tone phone Using a code pad You cannot switch on global chime using a code pad 3 Using your alarm Bypass a zone isolate The zone bypass menu is used to bypass isolate selected zones in your security system A bypassed zone is not capable of activating an alarm as it is temporarily removed from your system Bypassing zones lowers your level of Security and caution should be exercised All bypassed zones are reset and cleared from memory when your security system is next Using your alarm disarmed You
8. Mode All areas in this multi partition system are armed in the stay mode I Getting started All areas are ready All areas in this multi partition system are secure and Y ready to be armed E System P AC Power Fail The security system has lost its electricity power 5 Low Battery The security system s back up battery requires charging Battery Test Fail The security system s back up battery requires changing Box Tamper The security system s cabinet tamper input has activated Siren Trouble The security system s external siren has a problem Over Current The security system is drawing too much current Time and Date Loss The security system time and date need resetting Communication Fault The security system has detected a problem with the phone line Expander Low Battery A remote power supply s back up battery requires charging AC Power Fail A remote power supply has lost its electricity power Box Tamper an expander s cabinet tamper input has activated Code pad Fire Alarm A fire alarm has been activated at the code pad Panic A panic alarm has been activated at the code pad Medical A medical alarm has been activated at the code pad Warnings Warnings The level of security obtained with this system relates specifically to two major factors e The quantity quality and placement of security devices attached to this security system e The knowledge you have of the security system and how that knowledge is utilised in a weekly t
9. More button to show further options Enter up to three 3 phone numbers to accept voice reporting calls Enter the number of times to attempt dialling in the Dial Attempts box 3 Select the required events Choose which event reports to send to the configured phone numbers Tick the corresponding boxes Tap Save Config Voice Reporting I SAVE UNE Voice Phone 1 123456789 Voice Phone 2 Voice Phone 3 Dial Attempts Voice 1 Events QB Alarms C Restores Lu Opening Cloang LI Bypass OD Zone Trouble Power Trouble O Tampers Test Reports e System Trouble D Failure To Report LU Sensor Trouble Start End Program Mode Cance J R cent Close Q Reserved LJ Reserved e e a Using a code pad Please refer to the User Manual for your specific code pad for instructions on how to configure voice reporting More help and information wupID nof Bulsn 3 Using your alarm Answering voice reporting calls When Voice Reporting is activated the ComNav will call the configured phone numbers in sequence until it gets a valid PIN code When you answer a phone call from your ComNav it will ask you to enter your PIN code You should enter this using your phone handset to continue Once a valid PIN code is entered the following options will be announced Press 1 for system status Press 2 for area control Press 3 for zone bypass Press 4 for event history Pre
10. Navigate to Output Control Use the Oldest Prev Next and Latest buttons to navigate through 3 recorded events Control Outputs View the current status of the Output and click the On or Off button to change Turn Off Area 1 user Irrigation System Time 2 36 PM p L t Jate 13 May Arm sarm Cup camia Pisia Prev Latest Users Email Repot ng gt Outdoor Lighting SMS Roing ce Hegg vil d OFF Feature Seti Ou aa aa EE HEMO SETNQGE Cin Cel Chita Sanmgu IP Reporing Using a code pad Please refer to the User Manual for your specific code pad for instructions on how to view the current alarm history Controlling other household devices Your ComNav can be configured to control up to two 2 on board outputs manually or from the webpage or xConnect These outputs can be used for a variety of applications such as external lighting control electric shutter control or even garage door control As additional equipment is required to enable these features your service provider will set these up for you wupID uno Buisn 3 Using your alarm Using xConnect To control other household devices via xConnect 1 Open xConnect and connect to your system 2 View the output control Navigate to Output Control If you do not see the Output Control button tap the More button for more options 3 Control Outputs View the
11. Open xConnect and connect to your system Ensure you are connecting as a Master Code User Enter email addresses Tap the Email button at the bottom of the xConnect app If you do not see the Email button tap the More button to show further options Enter up to three 3 email addresses in the allocated boxes Li Cance Li Races Ciose L Reserved C Reserved Email 2 Events Alarms 2 Resinres Opening Closing a Bypass O Zore Trouble LJ Power Trouble Tampers les Reports Syxem Trowole Fall To Report Sersot Trouble Start End Program Mode j Cance COO0O00 Here Casa J z D b D 3 m Using a code pad You cannot configure email reporting via a code pad 3 Set up voice reporting Up to three 3 configured phone numbers can receive a voice message upon the activation of certain events from within the security system Selected events are global and all three of the phone numbers receive the message Where multiple phone numbers are entered the ComNav will call each number in turn until it is answered or the designated number of dial attempts has been reached The number of dial attempts can be configured through the ComNav web page or via xConnect The ComNav will first call phone number 1 then wait 25 seconds for a PIN to be entered if no PIN is entered it will hang up for 6 seconds then call phone number 2 and repeat the same process for both number 2 and number 3 Using your
12. alarm wupID nof Buisn 3 Using your alarm Using a web browser Configuring voice reporting via a web browser 1 Sign in to the ComNav configuration server Ensure you sign in as a Master Code User 2 Enter phone numbers Navigate to Voice Reporting Enter first second and third phone numbers in the allocated boxes Enter the number of times to attempt dialing in the Dial Attempts box 3 Select the required events Choose which event reports to send to the configured phone numbers Tick the corresponding boxes Click Save Config Voice Reporting Logout wegen Save Config Phone 1 200000 Sensors Phone 2 History Phone 3 Users Dial Attempts 33 Emal Reporting Voice Events ee Alarms SMS Reporting CH Restores wow I aning C 1 Voice Reporting o Opening Closing D Bypass Call Divert Feature Setup Network Settings Outputs IP Reporting LI Zone Trouble C Power Trouble D Tampers O Test Reptoris C System Trouble Failure To Report C Sensor Trouble D Start End Program Mode O Cancel O Recent Close C Reserved O Reserved 4 More help and information Using xConnect Configuring voice reporting phone numbers via xConnect 1 Open xConnect and connect to your system Ensure you are connecting as a Master Code User 2 Add the voice phone numbers Tap the Voice button at the bottom of the xConnect app If you do not see the Voice button tap the
13. current status of the Output and tap the On or Off button to change Sites Hills Irrigation System ON Outdoor Lighting E OFF Using a code pad Please refer to the User Manual for your specific code pad for instructions on how to control outputs 4 More help and information Technical Issues If you have an issue with your security system you should contact your service provider Your service provider details are listed in the Hills ComNav Customer Record at the end of this User Manual If you are using VoiceNav code pads your service provider s phone number will be announced at each arm or disarm cycle whilst a system fault is present More help and information Glossary of terms Authority Level Arm Area Away Mode Bypass DHCP Disarm Master Code Outputs Relay RTC SMS Reporting The level of access assigned to a Users PIN code To turn your security system On Section of the premises to which zones are programmed into For example there may be 3 zones In an area called Downstairs and two zones in another area called Upstairs Users can only arm and disarm areas they have authority level for To turn your security system on when you are leaving the premises Isolate selected zones from your security system A bypassed zone is not capable of activating an alarm as it is temporarily removed from your system Dynamic Host Configuration Protocol a computer networ
14. email accounts can receive an email when selected events occur S 5 Tick the corresponding boxes By default the email will be sent via the Hills cloud servers If you wish the emails to show 3 o i a specific From address you will need to enter details of the required email address and D 3 Tap Save Config gt server information These details should be entered in the SMTP Server Settings area Selected events are specific to each of the three 3 email addresses eg a Manager may want to know when the security system is being Armed Disarmed and any alarms whereas SMS Reporting a staff member may only receive alarm messages Rn Using a web browser SMS Phone 1E Configuring email reporting via a web browser geg 1 Sign in to the ComNav configuration server aa Ensure you sign in as a Master Code User 2 Enter email addresses RS eme Navigate to Email Reporting SMS 1 Events Enter up to three 3 email addresses in the allocated boxes amp Alanme Fa Rasiores L i Dpenng Gl saneg Bypass L i Zone Treble Power Trouble w i Tampers Test Reports sten Froe Failure To Hee a mensa Trouble Stat End Program Mode E Lance DN Recent Chose L Reserved Reserved SMS 2 Events Alarms L i Restores Opening Closing Bypass amp are Trouble D Power Trouble A Tampa Le aa Ftopesta Using a code pad Please refer to the User Manual for your specific code pad for
15. external lighting control electric 1 Sign in to the ComNav configuration server shutter control or even garage door control They can also be configured for manual control a Ensure you sign in as a Master Code User via the web page or xConnect As additional equipment is required to enable these features y J your service provider will setup these controls for you 2 Enter the user s name Contact your service provider to confirm whether manual control has been configured for Navigate to Users use with the web page or xConnect Enter the user s name in the Name box Click Save User People and PINs Your security system can have different users who can control different aspects of the system Each user has an authorization level of either figur r e Standard Code User a user who may Arm Disarm the system view Zones and control Configure Users Outputs Select a User User e Master Code User a user who may Arm Disarm the system view Zones control DEE EN i deren 1 Outputs view History and perform configuration tasks such as entering Voice SMS and Sensors Name email information History PIN ee CH Assigning areas to users determines which sections areas of the security system a user Pin Digits i may access Total Users Email Reporting You can perform multiple user configuration steps at the same time through a web browser EEE User Authority or the xConnect app Simply follow the instru
16. instructions on how to configure SMS reporting wupID nof Buisn 3 Using your alarm Select the required events Choose which event reports to send to each configured email address Tick the corresponding boxes Click Save Config Email Reporting Logoul Ar Disarm Save Config Emal 1 Address Ahrerustarser com Sensors Emal 2 Adarase Hiaskan e Emai 3 Address Users Email Events 3 Using your alarm 3 Select the required events Choose which event reports to send to each configured email address Tick the corresponding boxes Tap Save Config Email Reporting e zT Emal 1 Ardresa MANSO OITO OON Emas 2 Acdress omessconvanscon femal 3 Address Email 1 Events LI Alain Q Rastoras O Opening Closing EA Bypass Ernall opge S Alarms mf Restores SMS Aepormnd Mf Opening Glosing Bypass Voice Reporting amp Fone Trouble amp Power Trouble Gall Evert d Tampere O Zone Trouble C Power Trouble LJ Tampers LJ Test Reports O System Trouble a Fall To Report D Sensor Trouble LC Start End Program Mode Teast Rapors a System Trouble M Fall To Report l Sensor Trouble Ei StarvEnd Program Moda SW Cancel IP Reporting fl Recent Close Reserwed Reserved SAT P Server Feature Seto Weta K Satin LJufpuls Port Use SSL SMTP Mame SHITP Passware Retum Address Save Contig Using xConnect Configuring email reporting via xConnect 1
17. Authority 2 Configuring your alarm 4 Setup a user s area access Depending on the model of your Hills Reliance security system you can have up to eight 8 areas configured A user may control all or any of the eight 8 possible areas depending on their area access settings d Make sure you do not remove all areas from a users area control Use extreme caution when modifying a user with master code authority Using a web browser To setup a user s area access via a web browser 1 Sign in to the ComNav configuration server Ensure you sign in as a Master Code User 2 Select the required areas for access Navigate to Users Use the drop down list to select the user number you wish to configure Tick the area numbers the user should have access to in the User Areas section Click Save User Configure Users Logout Select a User Useri Arm Disarm Displaying User Sensors Ken CE History PIN 5678 Pin Digits a Total Users e Email Reporting User Authority SMS Reporting Arm Only Voice Reporting M Schedule inch amp Master Gall Divert M Arm Disarm M Bypass Report C Reserved J Reserved User Areas MArea1 MArea2 MArea 3 MArea 4 MArea5 MArea 6 MArea 7 M Area 8 Configuring your alarm 3 Using your alarm 3 Using your alarm Using xConnect 5 Remove a user s access E lt To setup a user s area access via xConnect A users access to the Hills Reliance security system can be r
18. ComNav User Manual Level 9 Suite 2 Lev 130 Pitt Street Sydney NSW 2000 61 2 9216 5510 61 2 9216 5599 info das com au das com au DAS HLLS DAS Contents ME eg REE 2 Introduction u ana saget 2 Alarm TEMES eee 2 USINO ME TA EN 3 ACCESSING TECH E 3 1 Accessing your alarm via Web Page E 4 2 Accessing your alarm via Smartphone Tablet u 20s2200220 Rene nee nennen nennen nme 4 3 ACCESSING your dam via a Code Le WEEN F 2 CONNGUIING Your GION aussen 8 ke ae gg EE 8 le e la e ele the date REE EEE EE 8 2 Setting up other household devices us222s0200000snn nennen sense nnnn nenne nennen nnnn nennen namen 8 People and PINSE 8 Ws MT erisin 9 2 Ghangezausere Di 11 3 Setup a User s Authority vasene brite 14 D Die EE 17 gt Remove a E einen verka 19 8 5 len p 1E ME 21 le E EE E EE E 21 2 Setup email TER ae a een he ehe 25 3 Set up voice repDortmg rtt rrt rr rr errur rrPrEEEEPEEEPEEPEEPEEEEEEEE errer r rna ot Ka VO 30 Answering voice reporting callS a ranxranunnnunnnnnnnnennnunnnunnnunnnnnnnnennnennnnnnnunnnunnnnvnnnunnnunen 30 Check alarm status resnnrnnnnrnnnnnnnnnennnnnnnnnennnnnnnnnnennnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnuennnnnnnnnennnnennnnee 30 le ee Ten ME 33 1 Amine SYSE EE 34 Gb EA SEE 36 SWICH OR ANE 38 Bypass a zone SO EE SEE Herne 41 View alarm history events anrrnnnernnnnnnnnnnnnnnnnnnnnnnnnvnnnnnnnnnvnnnnnnnnnunnnnnvnnnnvnnnn
19. Google Play IM and Search for xConnect Install xConnect GET IT ON Google play xConnect HILLS HOLDINGS Designed for phones co HEGE Getting started p31 401s bunnen I Getting started 3 Configure xConnect a tap the xConnect icon to launch the app b tap the to add a new site c enter the security system details All required information can be found in the Hills ComNav Customer Record at the back of this manual d tap Done to save your settings e on Android only Tap OK when the Successfully added new site message appears f tap Sites to exit to the main menu You are now ready to run xConnect Site Name Hills test site Description Laboratory environment Serial Number 732 Bohs Passcode vesener User Name john PIN e m Hoe gt DONE I Getting started Running xConnect 1 launch xConnect a tap the xConnect icon to launch the app if it is not already running b tap the site name to connect to the Hills Reliance security system pel EX EY Hills test site Sites Arm Disarm o eS Arm Disarm Diagram 1 ComNav xConnect App Android 3 Accessing your alarm via a Code Pad Every Hills Reliance security system has at least one code pad connected Standard code pads can be used only to control the security system but all other types of code pads can program features on your ComNav as well For m
20. User Manual for your specific code pad for instructions on how to bypass a Zone View alarm history events The Event History stores the last 185 events that occurred in your security system These events are stored within your security system and include events such as arming disarming system faults and alarmed zones All events are time and date stamped so ensure your clock is set to the correct time Using a web browser To view the current alarm history via a web browser 1 Sign in to the ComNav configuration server sign in with your User name and password 2 View the alarm history Navigate to History Use the Oldest Prev Next and Latest buttons to navigate through recorded events System Low Battery Logout Time 19 00 PM Date 0 Arm Disarm Sensors History E Email Reporting SMS Reporting Voice Reporting Call Divert Using your alarm 3 Using your alarm 3 Using your alarm S Using xConnect Using a web browser E lt To view the current alarm history via xConnect To control other household devices via a web browser 2 1 Open xConnect and connect to your system 1 Sign in to the ComNav configuration server gt 2 View the alarm history Sign in with your User name and password 3 Tap the History button at the bottom of the screen If you do not see the History 2 View the output control button tap the More button for more options
21. ay arming All Areas section to Stay Arm all areas To Stay Arm individual area s click the Stay button in the required area s e Yellow to indicate successful Stay arming When armed the corresponding area number s will illuminate e Red to indicate successful Away arming e Yellow to indicate successful Stay arming Armed Away Logout Arm Disarm Sensors History Ir Ki Oh JF Users Away Stay Off Chime Email Reporting SMS Reporting Voice Reporting Using a touch tone phone ca be If your system has been configured to report events via voice dial when an event occurs and the system contacts you to report the event you may choose to arm or disarm the system prior to ending the call See Using your alarm Answering voice reporting calls for more information No System Faults Exit Delay Using a code pad a Please refer to the User Manual for your specific code pad for instructions on how to arm Gg E sc Ze your system ne Armed Away m Network Settings Ir D OD Away Stay on Chime Output Settings E wupID nof Buisn 3 Using your alarm 2 Disarm the system To turn your security system Off from either the Away or Stay arming modes Using a web browser To disarm a security system via a web browser 1 Sign in to the ComNav configuration server sign in with your User name and password Disarm the system Navigate to Arm Disarm On a single area system click Off
22. ctions from step 2 for each configuration step STG we et Wi schedule S 5 Master Q Master Code Users can only create delete or modify user codes with equal or Arm Disarm less authority than themselves Bypass Report _ Reserved J Reserved Voice Reporting User Areas Aren MArea2 Marsa 3 Area 4 MArea5 MArea 6 Marsa 7 M Area 8 car user save user 2 Configuring your alarm 2 Configuring your alarm O E 0 5 5 Using xConnect 2 Change a user s PIN 5 St To enter a user s name via xConnect A user s PIN code is used to arm and disarm areas within your security system They are 9 x 1 Open xConnect and connect to your system generally four 4 digits in length but can be configured by your service provider to be six 6 P digits in length if required 5 Q Ensure you are connecting as a Master Code User SCH a The model of your Hills Reliance security system determines the number of available User 3 2 Enter the user s name PIN codes Contact your service provider to confirm the number of available User PIN O Tap the Users button at the bottom of the xConnect app If you do not see the codes on your system Users button tap the More button to show further options Enter the user s name in the Name box Q If you attempt to enter a User PIN code in your security system that is already being used by another User a PIN code has failed message will be displayed Tap
23. emoved quickly and easily by 5 1 Open xConnect and connect to your system disabling the user gt 3 Ensure you are connecting as a Master Code User Using a web browser 3 2 Select the required areas for access To disable a user via a web browser Tap the Users button at the bottom of the xConnect app If you do not see the 1 Sign in to the ComNav configuration server Users button tap the More button to show further options oo Ensure you sign in as a Master Code User 2 Disable the user s PIN Navigate to Users Use the drop down list to select the user number you wish to configure Tick the area numbers the user should have access to In the User Areas section Tap Save User Use the drop down list to select the User number you wish to configure Enter O in the PIN section Click Save User Configure Users Select a User IE Configure Users Displaying User gang e Select a User User L PIN ee Displaying User i Total Users ei PIN 5678 on Authority Pin Digits Arm Only Schedule Total Users 3 Master arn Disarm User Authority Bypass Arm Only repo M Schedule _JReserved amp Master C Reserved i M Arm Disarm User Areas M Bypass Barca 1 B ren 2 B ren 3 Area Report O Area O Area 6 Marea i Area 8 Reservad Gid Gis O Reserved User Areas MArea 1 MArea2 Marsa 3 M Area MArea5 MArea 6 Marsa 7 M Area 8 Users Us
24. en configured to report events via voice dial when an event occurs Navigate to Arm Disarm KR Q i 5 and the system contacts you to report the event you May choose to arm or disarm the On a single area system click Chime 3 o system prior to ending the call S On a multi area system click the Chime button in the All Areas row to switch on 3 See section Using your alarm Answering voice reporting calls for more information chime for all areas 5 Using a code pad To switch on chime for individual area s click Chime in the relevant area number s Please refer to the User Manual for your specific code pad for instructions on how to disarm When global chime is switched on the corresponding Chime button will your system display as blue When global chime is switched off the corresponding Chime button will Switch on chime display as grey Global chime may be switched on via web page or xConnect Local chime is configured and switched on directly at the relevant code pad Please see the User Manual for your VoiceNav or TouchNav code pad for more information on local chime Logout K r dj No System Faults Ready Using a web browser zones To switch on global chime via a web browser dt ns HEIDE HEIDE History St y ot Chine Away on Chum 1 Sign in to the ComNav configuration server ers Sign in with your User name and password eae ETE SMS Reporting voe Reporting Ready
25. ennnnnnnnnusnn 43 Controlling other household devices rrnnnxnrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnennnnnnnnnnnner Ad 4 More help and information sssernvernvsennvernvsenvssrnsernvsennssrnssenssssnssene 47 TECHNICAL ISSUES Hanssen gege eege ed 47 Glossary EE MN 47 Reference System Status Messages arrrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnvnnnnnuennnnr 48 Ugen e CN 49 5 Hills ComNav Customer Record 0se2000s00000200000000000000000000000 50 Web Server xConnect Login Details rnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnunenn 50 Installer RE E 50 Getting started ON 50 amp P21 1035 6ui e5 I Getting started Introduction The Hills Reliance security system uses a combination of door and window sensors glassbreak sensors and interior motion sensors to detect unauthorised entry Hills ComNav is a remote access integration module for the Hills Reliance security alarm system It allows the security alarm system to be easily controlled via telephone Internet or smartphone from anywhere in the world Remote control is offered via any DIMF telephone using the Personal Voice Guide PVG and remote control and configuration via the built in web server using a standard web page or a smartphone app Advanced Reporting Features allow you to receive event notification via email voice or SMS Alarm features Connections Features Voice Reporting
26. est of the complete system This product is to be installed by qualified SERVICE PERSONNEL only The equipment should only be operated with an approved power adapter with insulated live pins CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF BATTERIES ACCORDING TO THE INSTRUCTIONS CONTACT YOUR SERVICE PROVIDER FOR REPLACEMENT BATTERIES N3094 5 Hills ComNav customer record 6 Notes Web Server xConnect Login Details Notes My ComNav IP address Notes My User Name pore JOWIOJSND ADNWOD SIIH My PIN password My ComNav Serial Number My ComNav Access Passcode Installer Details 6 Notes Notes SOJON
27. figured via either the ComNav web interface or xConnect Where a User s name has been entered in the system see section People and PINS Adding Users this name will be reported instead of the user number Selected events are specific to each of the three 3 phone numbers receiving the SMS messages eg a Manager may want to know when the security system is being Armed Disarmed and any alarms whereas a staff member may only receive alarm messages Access to an SMS server is required to send text messages If you have a phone line connected via Telstra you will have access to Telstra s SMS Service for sending SMS to mobile phones via phone line Modem This option is charged to your originating line as a timed mobile call The Telstra SMS server phone number is 125107 Other telephone companies provide similar services please consult your preferred company for details of their charges and to confirm connection details if you do not wish to use Telstra Using your alarm 3 Using your alarm 3 Using your alarm S Using a web browser Using xConnect E lt Configuring SMS reporting via a web browser To configure SMS reporting via xConnect S 2 1 Sign in to the ComNav configuration server 1 Open xConnect and connect to your system gt Ensure you sign in as a Master Code User Ensure you are connecting as a Master Code User 3 2 Configure the SMS server 2 Configure the SMS server Navigate to SMS Reporting Tap the SMS
28. ing a code pad Please refer to the User Manual for your specific code pad for instructions on how to setup a user s area access wupID nof Buisn 3 Using your alarm Using xConnect To disable a User via xConnect 1 Open xConnect and connect to your system Ensure you are connecting as a Master code user 2 Disable the User s PIN Tap the Users button at the bottom of the xConnect app If you do not see the Users button tap the More button to show further options Use the drop down list to select the user number you wish to configure Enter O in the PIN section Tao Save User Configure Users Select a User User 1 ey Displaying User Name e PIN 1234 Pin Digits 4 Total Users 9 User Authority Arm Only Schedule Master Artis am Bynass O Spor Reserved Reserved User Areas Barca 1 Baren 2 Warea 3 Area Marea 3 O Area 6 Marea i Marea H a r s e s md Users Using a code pad Please refer to the User Manual for your specific code pad for instructions on how to disable a User 3 Using your alarm Reporting The ComNav can be configured to report via voice SMS or email when selected events occur in the system L Set up SMS alerts Up to three 3 configured SMS recipients can receive an SMS when selected events occur The events may be selected by your security provider at the time of installation or may be con
29. ity system User Code A four 4 or six 6 digit PIN code that is used by a User to arm or disarm the security system Codes may be required for certain features NOTE system may have either four 4 digit PIN codes or six 6 digit PIN codes but not a mixture of both Zone An individual detection device or sensor For example a Passive Infra Red PIR motion detector in the lounge room or a switch on the front door Reference system status messages System status messages In Alarm This zone has triggered a system alarm condition Is Bypassed This zone is isolated disabled and will not activate an alarm Chime is Set This zone is part of the chime group Is not Secure This zone is not closed Fire Alarm This zone has triggered a fire alarm Tamper This zone has triggered a tamper alarm Trouble Fault This zone has an open circuit Loss of Wireless Supervision This zone is a wireless device and has lost its communication link with the control panel Low Battery This zone is a wireless device and needs its battery changed Area number area name Is on in the Away Mode This area is armed in the away mode Is on in the Stay Mode This area is armed in the stay mode Is Ready This area is secure and ready to be armed Is not Ready This area is not ready to be armed a zone is not secure All areas are on in the Away Mode All areas in this multi partition system are armed in the away mode All areas are on in the Stay
30. ivated at each of the code pads Using your alarm 3 Using your alarm 3 Using your alarm Using xConnect L Arm the system To arm your security system via xConnect Using a web browser 1 Open xConnect and connect to your system To arm a security system via a web browser 2 Arm the system On a single area system tap Away or Stay depending on whether you are leaving the premises wupID nof Bulsn Using your alarm 1 Sign in to the ComNav configuration server SEHR On a multi area system if you are leaving the premises tap the Away button in the 2 Arm the system All Areas section to arm all areas To Away Arm individual area s tap the Away On a single area system click Away or Stay depending on whether you are leaving button in the required area s the premises If you are staying on the premises in a multi area system tap the Stay button in the All Areas section to Stay Arm all areas To Stay Arm individual area s tap the Stay On a multi area system if you are leaving the premises click the Away button in the button in the required area s All Areas section to arm all areas To Away Arm individual area s click the Away button in the required area s When armed the corresponding area number s will illuminate If you are staying on the premises in a multi area system click the Stay button in the e Red to indicate successful Aw
31. k protocol used by devices to obtain configuration information for operation in an Internet Protocol network This protocol reduces system administration workload allowing networks to add devices with little or no manual intervention To turn your security system Off A four 4 or six 6 digit PIN code that is used by a User to arm or disarm the security system It also has added authority to edit User codes and other configuration tasks of the system NOTE Your security system may have either four 4 digit PIN codes or six 6 digit PIN codes but not a mixture of both Where external devices are configured These devices can be controlled from your security system An electrically operated switch Common uses include being used to open the front gate to let a visitor in or to turn lights on and off Real Time Clock your ComNav has a built in clock with backup battery that saves the time and date in case your security system loses power for an extended period of time Short Message Service SMS is a communication service component of the GSM mobile communication system or commonly known as text messaging p3110 s 6uije5 I Getting started Stay Mode To turn your security system on when you are staying in the premises this will automatically bypass pre programmed zones and arm others Often used for arming just the perimeter of the premises Service Provider The installation maintenance company servicing your secur
32. ld type http not https sign in with the user name and password from the Hills ComNav Customer Record at the back of this manual e0 ComNav Secure Network w 4 https comnav Sign in Enter your username Enter your password Siyn In 2 Accessing your alarm via Smartphone Tablet The ComNav allows you to control the security system and change settings via an App installed on your smartphone or tablet The xConnect app is available for both Android and Apple devices xConnect will allow you to connect to your alarm whilst away from home and perform common tasks such as checking the status of your security system arming disarming your system changing a user s PIN or entering a new alarm phone number If your security provider has not installed xConnect for you you will need to install it I Getting started Installing xConnect for Apple or Android The xConnect app is available for download from the Google Play store for Android and the Apple App Store for iPhone iPad A Google or iTunes account is required Carrier charges may apply when downloading or using xConnect 1 Install xConnect for Apple Use your Apple device to open the Apple App StoreTM and Search for xConnect Install xConnect xConnect u Available on the Hills Holdings App Store FREE Details Reviews Related I S BEHA OR 2 Install xConnect for Android Use your Android device to open
33. ore information on programming features on your security system via a code pad you should refer to the User Manual supplied with your code pad Getting started 2 Configuring your alarm 2 Configuring your alarm Q E 3 5 e Your alarm i 53 zl Q D D gt 9 Changing the date and time I Entering a user s name g Le p Ke R Having the correct date and time is essential for accurate logging of events The ComNav Users who wish to use the web browser or xConnect app must have a name and PIN E Q has a built in real time clock that will maintain accurate time in the event of a total power fail configured within the web system 5 3 The ComNav will also update its time from the internet if connected to your network on a VU Once the name is configured email reports from the security system will show the user s regular iS egular basis name instead of the user number If the date and time on your ComNav system is incorrect you can change it using a code 3 Comnaw Security Security Report trom Account Thu 8 05 2014 11 51 AM 14KB pad connected to the system You should refer to the User Manual for your code pad for Turn on Away Mode Anea L dave step by step instructions Date 8 May mme Using a web browser 2 Setting up other household devices To enter a user s name via a web browser Your security system can be configured to control up to two 2 ComNav outputs These outputs can be used for a variety of applications such as
34. r security system must be disarmed turned off before being able to bypass zones After bypassing your selected zones your security system must be armed turned On in either the away or stay mode to secure the remaining zones Using a web browser To bypass a zone via a web browser 1 Sign in to the ComNav configuration server sign in with your User name and password Choose zone s to bypass Navigate to Sensors Click Bypass on the zone s you wish to bypass Arm the system Navigate to Arm Disarm and select either Away or Stay mode to secure your system See Using your alarm Arm and Disarm for specific details on arming your system Zone 2 Emad Reporting Zone 4 Ready me SMS Reporting soke Racing Ready Ready Feature Setup Neby ort Betting Output Settings Hypess FP Remring TA Ll Ready Read wupID nof Buisn 3 Using your alarm Using xConnect To bypass a zone via xConnect 1 2 Open xConnect and connect to your system Choose zone s to bypass Navigate to Sensors Click Bypass on the zone s you wish to bypass The zone will change from green to yellow Arm the system Navigate to Arm Disarm and select either Away or Stay mode to secure your system See Using your alarm Arm and Disarm for specific details on arming your system 3 Using your alarm Using a code pad Please refer to the
35. recommends you read this entire manual and if possible practice on the Hills ComNav whilst your security provider is on site For each task this manual documents the steps for each possible device You should follow the steps specific to your available device when performing configuration Accessing your alarm Your Hills Reliance security system with ComNav provides you with multiple methods to interact e Web page e xConnect App e Code pads There are two access levels available to users master user code or standard user code e A Standard User code may Arm Disarm the system view Zones and control Outputs e A Master User code may Arm Disarm the system view Zones control Outputs view History and perform certain Alarm system configuration tasks The last page of this manual contains the Hills ComNav Customer Record Your security provider will fill in all the details you require to access your alarm P21 1035 6ui e5 I Getting started Accessing your alarm via web page The ComNav has a built in web server that allows you to change settings and control your security system Your security provider will have informed you as to whether this feature has been implemented Using a web browser Accessing your alarm via a web browser 1 Open the ComNav URL In the web browser address bar type in https comnav or the IP address written in the last page of this manual If your security provider has disabled SSL you shou
36. ry PIN 5678 Pin Digits P Total Users Email Reporting User Authority MArm Only M Schedule M Master M Arm Disarm M Bypass amp Report C Reservad Reserved SMS Reporting Voice Reporting Gall Divert User Areas MArea 1 MArea2 Marsa 3 MArea MArea5 MArea 6 MArea 7 M Area 8 Enter the new PIN in the PIN section Tap Save User Configure Users Select a par User 1 FA Displaying User i Narve FIN i Fin Digits Total Lisers og User Authority Arm Only Schedue e M fa Arni Dlsani BJevpass Er port CPeservedi LJ Reserved User Areas P ire i Parca 2 Barna H Lal Area Da 5 BB irca P Ea Ares 7 DH BR GID GID 2 Configuring your alarm 2 Configuring your alarm Using a code pad Using a web browser Please refer to the User Manual for your specific code pad for instructions on how to To setup user authority via a web browser change a User s PIN 1 Sign in to the ComNav configuration server 3 5 etup a User s Auth ority Ensure you sign asa ES ie User Users can have the following authority options allocated to them 2 Select the User s Authority options WJDP D nod Duunbuuoz Configuring your alarm Navigate to Users e Arm Only Use the drop down list to select the user number you wish to configure e Schedule e Master Tick the required User Authority options in the User Authority section li k a e Abe Click Save User
37. ss to go back Press 1 to hear the current status of the security system See Reference System Status Messages for a complete list of system status messages At this point you can also choose to arm disarm the system prior to disconnecting by using menu option 2 or listen to the system event history using menu option 4 If you have a Master code you may also choose to bypass a zone using menu option 3 amp Press to exit and disconnect the session Check alarm status The status of your Hills Reliance security system is made up of information on Zones system troubles Areas current bypasses and the system date and time System status is represented visually using colours and messages for the Web page and xConnect app Status is announced when accessed via TouchNav panel or touch tone phone When viewing system status the following colours help to provide instant feedback Area colour Description Blue Area is active but a system condition is present Green Area is active and all zones are secure Yellow Area is armed in the stay mode Red Area is armed in the away mode Any system faults will be displayed on the webpage or xConnect Arm Disarm section See Reference System Status Messages for details on system fault messages and their meaning If configured to report events via voice when listening to system status the ComNav will announce the Hills Reliance panel status in the following order
38. tem faults will be displayed in the System Status section under the Area number System Low Battery Using a code pad Please refer to the User Manual for your specific code pad for instructions on how to check the security system status 3 Using your alarm Arm and disarm Your Hills Reliance security system needs to be armed or switched on to protect your house Arming There are two modes of protection available e Away Arm This mode turns your security system ON when you are leaving the premises e Stay Arm This mode turns your security system ON when you are staying in the premises It will bypass pre programmed zones and arm included zones For example you would arm the perimeter of the premises but not the internal motion sensors Disarming Turns the system OFF so you can move freely around the premises without activating the alarm Depending on the model and configuration of your system you may have up to 8 areas configured which can be controlled separately or as a group Chiming The security system can notify you of a protected zone being opened by sounding a chime Global Chime can be switched on per area via web browser or xConnect from the Arm Disarm screen causing Vertex and LCD code pads to make a sound when selected zones are unsealed eg Front door of a shop with entry warning TouchNav and VoiceNav code pads have a more customizable Local Chime mode which must be programmed and act
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