MULTI TRACKER USER MANUAL
Contents
1. Multi Tracker may already be running if this is the case you will find Multi Tracker running in the System Tray usually found to the lower right close to the clock it too will look like a small silver ball Multi Tracker can be set up to automatically run when the computer is tumed ok if this is the case you will always find Multi Tracker in the System Tray The Splash Screen Every time Multi Tracker starts you will be presented with the MultiTracker splash screen This may display for up to 10 seconds while Multi Tracker confirms its connections to SQL Server and to the COMM ports The Splash Screen will look something like this MultiTracker The Main Screen The core functionality of Multi Tracker runs from a single window and will look like the image below sot Multi Tracker User Manual Fle Seno eor about Multi Tracker aghtre is Bate Wang Ie Call Point Call Start callengh sms sis serva Accessing features of the application can be made through the Menu items located at the top left of the application fep eos About Some Menu items may be hidden because of either Which Programme Mode Multi Tracker is in Full Relay or Executive or you are not logged into Multi Tracker using Administrator Mode More information about Programme Mode and Administrator Mode can be found in The Setup Menu section located below Tot24 Multi Tracker User Manual Using Multi Tracker2. Multi Tracker displaying a Call When Multi Tracker displays a normal Call it displays a single list with the font colour in black Ples sase note these two main differentiators to Assist Call Multi Tracker Administrator M Fle Setup eos dut Multi Tracker Soter ama Call Point Call Stort Call Length 2001 07 02 2008 9 33 09 AM 00 03 Multi Tracker displaying an Assist Call Below is shown the Multi Tracker main sereen but with an Assist Call being shown Notice now how the Multi Tracker screen appears to split in two and the Assist Call is show at the top in bright red bold text This is to ensure that an Assist Call looks immediately different to a standard Call Please note IF you notice that the Call Length seems to skip or appears delayed this is due to the priority system built into Microsoft Windows Windows has to juggle many things at once so even though the Call Length may look out of sync don t worry the system is still actually keeping time perfectly fine son Multi Tracker User Manual Call start 1234567890123456 07 02 2008 9 32 vot Multi Tracker User Manual Reporting Multi Tracker offers several different reports lets take a look at this list now Call Point Activity The Call Point Activity report allows you to filter the Activity of single Call Point over a selected time period No other Call Points will display other than the Call Point you selec
3. list of all Calls Points in the Multi Tracker system Activity report a iH wor Multi Tracker User Manual Application Activity This report offers an Audit Trail of how often the Multi Tracker application is stopped and started This may help in troubleshooting a problem with Multi Tracker or perhaps the workstation that hosts Multi Tracker 1t will also show if the Settings creen has been entered and at which computer was it used One possible usage of this report Scenario Multi Tracker appears to become unavailable once every month or so Fix Running the Application activity report we see that Multi Tracker indeed is turned offat 3AM every Wednesday morning at the start of the month It turns out that this is the same time that Microsoft pushes out their security updates and the Multi Tracker computer is being restarted for this mm Mult Tracker Executive Reporting peer pone Multi Tracker Application Activity report 15024 Multi Tracker User Manual The Setup menu Please note that you will not be able to access the complete Setup menu without having to enter the Administrator Password Without this password you will not be able to enter Administrator Mode Call Point Group Setup East uang 1000 1995 iota Multi Tracker User Manual Call Point Setup Entering the Settings Panel It is possible to access the Settings panel of Multitracker through the Setu
4. alls but be taken immediately to the Reporting module This option is best for Executives Managers or Back of House workers eva communicate sound ESSE desc User Interface F restred Mode Desa the farcipnaltrafTiade ariig both en a Talay ptt ard d coru tid Relay Mode Inaalay Mode Trader wil oniy rote Cale to Fanoren satem but offer no Remoren da C sesmencde Dry tre Teooria tod are usable pee ay menn Moli Tracker User Manual Panel 5 Backup How to create a Backup The Backup menu item is available from the File menu at any time you are able to Backup the database Noie If File gt Backup is greyed out this s because the Backup location has not been configured Please contact Multi Tracker support staff how to correct this issue When you select File gt Backup wait for a few seconds up to a couple of minutes while the database is backed up When the Backup is complete you will be notified with a message similar to this Badu Coralie Sacie vas ouate st te beten p How to Configure the Backups Note This step should be configured by a trained installation professional or under the direction of support staff To set up the Backup option start MultiTracker on the computer which is running the SQL Server This is important as the Backup system can only Backup on to a Local Disk on this computer For further instructions on how to configure th
5. d isora Multi Tracker User Manual Panel 2 Communications The Communications panel is used by the highly specialised software that MultiTracker requires to be operational These settings allow the MultiTracker software to communicate directly via Ports built into the computer workstation It is highly recommended that you do not adjust these settings unless otherwise recommended as these settings will have been configured by trained installation professionals The Communications port is used by the DSD hardware unit The Write Brite port is used to communication with a wall mounted LED unit wora Multi Tracker User Manual Panel 3 Sound MultiTracker can support the use of a sound card and speakers if you desire There are two configurable options for sound in MultiTracker Play Sound on Alert Call If MultiTracker receives an Alert Call otherwise known as an Assist Call play a Windows default sound This will notify staff close by the computer workstation an Assist Call has arrived Play Sound on Normal Call Using the Sound on Normal Call will permit MultiTracker to play a Windows default sound when ever a Normal Call is made Enabling this option will not emit sound for Alert Calls only Normal Calls if you want MultiTracker to emit sound on all Calls enable both options ey Canrancatone ey Saunen er T riy saunon nomna col ai Advanced sound option MultiTracke
6. e MULTI TRACKER USER MANUAL Document Version 10 BCR About this Document Installation Guide System Requirements Workstation Recommended Requirements Server Recommended Requirements Description of Multi Tracker Starting Multi Tracker The Icon The Splash Screen The Main Screen Using Multi Tracker Multi Tracker displaying a Call Multi Tracker displaying an Assist Call Reporting Call Point Activity Call Point Activity by Group All Call Point Activity Call Point Statistics Call Point Listing Application Activity The Setup menu Call Point Group Setup Call Point Setup Entering the Settings Panel The Settings Panel Panel 1 Display Panel 2 Communications Panel 3 Sound Panel 4 User Interface Panel 5 Backup Appendix 1 How to Backup the Multi Tracker database Multi Tracker User Manual About this Document This document is designed to assist the end user of Multi Tracker in a clear and concise manner It is not designed to cover installation procedures or configuration of SQL Server The Multi Tracker Installation Guide covers these other topics This document will cover how to install use and understand Multi Tracker from a user s point of Please note that the Installation Guide is located on How to install Multi Tracker Installation Guide Please note this document is not designed to cover how to install Multi Tracker or how to install SQL Server 2005 Please refer to the Multi Tracker In
7. e Backup system please read Appendix I menn Multi Tracker User Manual Appendix I How to Backup the Multi Tracker database Multi Tracker offers a simple one click backup function but before it can be used it has to be configured The only configuration required is to specify the location where the Backups should be stored on the Server 1 Ensure you are on the Server to configure the Backup it cannot be configured from a workstation 2 From the Setup menu enter Administrator mode 3 Click Settings from the Setup menu 4 Click the Backup tab Dese cerent ar e iie oho nat Sette ee cty e uct nes a om um 5 Enter or copy and paste the path where the backups should be located 6 The Backup menu item is now available from the File menu at any time you are able to Backup the database zota Multi Tracker User Manual 7 When you select File gt Backup wait for a few seconds up to a couple of minutes while the database is backed up When the Backup is complete you will be notified with a message similar to this zota
8. p menu item Though you will need to provide the Multi Tracker administrator password Ifyou incorrectly enter the Administrator password you will be informed with an error Ifthe password is correct when you next click the Setup menu item you will be greeted with many more options noa Multi Tracker User Manual The Settings Panel Panel 1 Display Auto remove call afier When a Call is no longer required to display and MultiTracker needs to clean up the list of Calls this is the delay after the Call ends before MultiTracker will remove it from the list Calculate total call length every This is the frequency that MultiTracker should calculate and display the amount of time a Call has il Point Call Start Call Length 134567800123456 07 02 2008 9 32 39 AM been active Display status info for In the top left of the main Multi Tracker display there s a Scroller box that displays the number of Calls and the number of Assist calls Settings this value will effect the amount of time before the scroller moves to the next message ecb Jeomranatone sana ur ira tuo Display Settings mom Cur tala every senis DwoysspA te p sens crane eit fana Change the Administrator Password To change the Administrator Password click the Change Administrator Password button and follow the prompts Enter the existing password gt Enter the new password gt Confirm the new passwor
9. r will play the sound set in the default Microsoft Windows sound profile You can change this profile in Window XP by clicking Start gt Settings gt Control Panel gt Sounds aer Multi Tracker User Manual Panel 4 User Interface There are three 3 different modes you can run a MultiTracker workstation in This is not a global option but only affect the Workstation you are using when entering this setting This allows you to run many workstations all in differing modes Full Featured Mode Using Full Featured Mode permits access to all features of MultiTracker bar the Settings panel itself this is govemed by the Administrator password This includes being able to see Calls from the local DSD entering MultiTracker in real time and also access to the Reporting module This is the preferred and default installation mode Relay Mode This option could also be referred to as Headless Mode This type of MultiTracker installation will accept incoming Calls and log them into the database system but access to Settings and Reporting is strictly off limited This could be a good option for a Workstation that s stored in a secure server room Executive Mode This option would be preferred for an executive or office worker that would like access to the Reporting module but their computer does not have a DSD connected to the Communications Port In this mode the user will not see the default list of incoming Normal Assist C
10. stallation Guide for more on these topics System Requirements Workstation Recommended Requirements Pentium 4 type computer or Core Duo Windows 2000 XP or Vista Windows 2000 or XP SI2MB RAM Vista IGB RAM SOMB available Hard Drive storage space Server Recommended Requirements Pentium 4 type computer or Core Duo Windows XP 2003 or Vista 1GB RAM minimum 2GB available Hard Drive storeage space Microsoft SQL Server 2005 or SQL 2005 Express Edition This system has not yet been tested on SQL Server 2008 m Multi Tracker User Manual Description of Multi Tracker Multi Tracker is an Application which constantly monitors calls made from residents via the Nurse Call buttons located throughout a venue The system is designed to display on computer screen the calls as they are being made and how long the call has been active for It is also designed to capture call information into a central store for later reporting on Multi Tracker has the ability to capture and report on different locations hence the Multi in Multi Tracker even if the differing locations are separated by vast distances provided a stable IT infrastructure is in place sot Multi Tracker User Manual Starting Multi Tracker The Icon Find the Multi Tracker icon either on the Desktop or from Start gt All Programs gt Multi Tracker It looks like a silver ball with a magnifying glass embossed into to as shown below
11. t from the Drop Down box Mult Tracker Executive Reporting cate tty Multi Tracker Call Point Activity mora Multi Tracker User Manual Call Point Activity by Group When running this report you define the filter by a Group as opposed to a single Call Point When selecting the Group all Call Point activity from any Call Point within that Group in the selected time frame will display on the report There may be multiple Call Points displayed on this report RE p Multi Tracker Call Point Activity iota Multi Tracker User Manual All Call Point Activity This report offers no Call Point or Group filtering and will display all Call Point activity over the selected time frame It will display similarly to the two reports as shown above E Multi Tracker User Manual Call Point Statistics Call Point Statistic reports give an interesting insight into what type of Calls are being made and how long each Call takes to be closed This Report allows you to filter by Group of Call Points and also by the Type of the Call ie All Normal or Assist mm Mult Tracker Executive Reporting ee renum nm 3 O frei 3 Multi Tracker Call Point Statistics nora Mul Tracker User Manual Call Point Listing The Call Point Listing report is very simple and offers no customisation It will simply provide a complet
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