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Polycom SoundStation IP 6000 Phone User Guide

1. f 1955 Fri Apr 15 3 42 PM 1 3 To James Lee 1964 0 34 Using Buddy Lists Monitoring the status of contacts in a buddy list is an optional feature that your system administrator enables and your system may not support it A buddy list is a list of users devices whose status or presence you can monitor Your contacts update their presence setting such as Be right back Out to lunch or Busy and you can view their status in real time from your phone s Buddy Status screen If you like you can block others from monitoring your status Updating Presence Settings Your presence setting indicates your status either online busy be right back away out to lunch offline or do not disturb Update your presence setting so that other users can monitor your status from their phones Using the Advanced Features of Your Phone To change your presence setting 1 3 Do one of the following Press gt and then select Features gt Presence gt My Status or From the idle screen press the MyStat soft key The My Status screen displays m My Status 2 o Busy 3 o Be right back Scroll to the status you want and then press Gas The default status is Online Press gt to return to the idle screen The following figure shows what the idle screen looks like when you set your status as Be right back If you set your status as Online the default status the presence status d
2. Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Install
3. Polycom USER GUIDE Software 4 0 1 April 2013 1725 15645 001 Rev G Polycom SoundStation IP 6000 Phone Polycom SoundStation IP 6000 Phone User Guide Copyright 2013 Polycom Inc All rights reserved 6001 America Center Dr San Jose CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material eg a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Trademarks POLYCOM8 the Polycom logo and the names and marks associated with Polycom products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitte
4. Receiving Pages To receive a page sent to a particular paging group you need to be subscribed to that group To subscribe to a paging group see Updating Paging Group Subscriptions on page 4 15 You ll receive pages on the paging groups you re subscribed to as well as Group 24 Priority pages and Group 25 Emergency pages If you enabled Do Not Disturb you ll only receive Emergency pages Non emergency pages won t display or play on your phone How you receive a page depends on the priority of the page whether you re in an active call or if you re phone is set to receive a page during an active call e Receiving Pages When You re Not in an Active Call If you receive a page and you re not in an active call the page immediately plays regardless of the paging priority While a page plays you can Hold the page End the page This ends the page at your phone only Place anew call Receiving Pages During Active Calls How you handle a page when you re in an active call depends on the page priority and if you re allowed to receive a page when you re in an active call If the page is a Normal page Ifyour phone is allowed to receive pages during active calls the page immediately plays You ll hear both the original call and the page To hear only the page hold or end the call If your phone isn t allowed to receive pages during active calls the page displays as a held page To listen to the page
5. Scroll to the contact for whom you want to transfer calls Or search for the contact see Searching for Contacts on page 2 17 To scroll through a list of contacts use the key to Page Up and the key to Page Down Press the Edit soft key The Edit Contact screen displays m Edit Contact A Ascii First Name Jame Last Name Lee Use the Next soft key to scroll to the Divert Contact field and then enter the number of the party to whom you want to divert the call You can enter a maximum of 32 characters Use the Next soft key to scroll to the Auto Divert field and then change the Auto Divert setting to Enabled Use the scroll keys or the Change soft key to select Enabled Press the Save soft key Press weno to return to the idle screen Polycom SoundStation IP 6000 Phone User Guide Understanding Shared Lines Note Shared lines is an optional feature that your system administrator sets up Your system may not support it For more information contact your system administrator If two phones share a line an incoming call to one number will cause both phones to ring The call can be answered by either phone but not both If your phone shares a line a shared line icon that is half black and half grey displays on the screen The following figure shows the shared line icon at the top left of the screen Monday November 19 17 09 PH Forward The shared line icon changes to a moving icon and th
6. scroll to the page and press the Accept soft key If the page is a Priority or Emergency page the page immediately plays You ll hear both the original call and the page To hear just the page hold or end the call Adjusting the Volume of Pages You can adjust the volume of pages while they play During a page press Cal or Ca to adjust the page volume If you adjust the volume of a non emergency page your phone will use the adjusted volume for subsequent non emergency pages However only your system administrator can change the volume of an Emergency page Using the Advanced Features of Your Phone Muting Pages While you send a page you can press CA to mute your audio so that the people receiving your page won t hear anything This behavior is similar to a phone call Updating the Default Paging Group If you press and hold the Paging soft key your page will automatically go to the default paging group Paging Group 1 If you want you can change the default paging group To update the default Paging Group 1 Press and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen select Default Group and then enter the number of the new default paging group The default paging group is 1 3 Press to save your change Updating Paging Group Subscriptions By default you re subscribed to Paging Groups 1 24 and 25 Th
7. you want to subscribe to and then choose Yes By default you re subscribed to Channels 1 24 and 25 4 Press to save your changes Allowing PTT Broadcasts to Play During Active Calls The Accept While Busy option allows PTT broadcasts to come in as active calls if enabled or held calls if disabled If enabled a PTT broadcast will interrupt telephone calls and you ll hear the audio of both the telephone call and the PTT broadcast The party on the other end of the telephone call cannot hear the PTT broadcast unless that party has also enabled Accept While Busy If disabled PTT broadcasts are held during an active call To hear the broadcast scroll to the broadcast and press the Accept soft key To allow or disallow PTT broadcasts to play during an active call 1 Press wes and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen select Accept While Busy and enable or disable the setting The default setting is Disabled When enabled your phone will accept and play broadcasts while you re in an active call When disabled your phone won t play broadcasts while vou re in a call but will hold them instead 3 Press to save your change Group Paging Mode Note Using the Advanced Features of Your Phone Your system administrator may enable your phone to operate in a broadcast mode called Group Paging mode In this mode yo
8. 1 Safety Notices kk kk kk kk kk Safety Notices 1 End User License Agreement for Polycom Software viii Getting Started with Your Phone Note Before you use your phone you need to connect your phone to the network and a power source and become familiar with your phone s features This chapter describes how to set up the phone the phone s features the icons that display on the phone screen and how to navigate menus and enter data It also includes information on how to remotely configure your phone from a computer The topics include Setting Up the Phone on page 1 2 e Features of the Phone on page 1 6 e Understanding Line and Call Icons on page 1 9 e Navigating Menus and Entering Data on page 1 10 e Configuring Your Phone Using the Polycom Web Configuration Utility on page 1 12 To read about how to change the settings on your phone see Chapter 2 Customizing Your Phone To read about the phone s basic features see Chapter 3 Using the Basic Features of Your Phone To read about more advanced features see Chapter 4 Using the Advanced Features of Your Phone If you require additional information or assistance with your new phone see your system administrator Since you can customize your phone in many different ways and your system administrator can enable and disable certain features the user interface that displays on your phone may differ from the figures that appear in this guide Po
9. ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U S 5 00 PROVIDED HOWEVER IF YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT POLYCOM S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT 8 DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary defending on local law 9 EXPORT CONTROLS The Software Product may not be downloaded or otherwise exported or re exported i into or toa national or resident of Cuba North Korea Iran Syria Sudan or any other country to which the U S has embargoed goods or ii to anyone on the U S Treasury Department s List of Specially Designated Nationals or the U S Commerce Department o Table of Denial Orders By downloading or using this Software Product you are agreeing to the foregoing and you are representing and warranting that you are not located in under the control of or a nation
10. KK KK KK KK KK KK KK 3 5 Hosting Conference Calls LL 0 KK KK KK KK KK KK KK KK KK KK KK KK KH 3 6 Setting Up Conferences x 4444 4 xwkk a wande sie W NEEN EES 3 6 Holding and Resuming Conferences 020000 3 8 Splitting Conference 3 9 Ending Conferences K k kk KK KK KK KK KK KK KK KK KK KK KK K 3 9 Transferring Calls sisp win yay n aka a ak Sa wl n s W s k 3 9 Performing a Consultative Transfer 0000 e eee 3 10 Performing a Blind Transfer 3 10 Bor warding Caller TEE b y al deer des 3 11 Forwarding Calls Statically L LL KK KK KK KK KK 3 11 Forwarding Calls Dynamically 3 13 Using Do Not Disturb 3 14 Managing Speed Dial Entries 00 02 3 15 Using Voice Mail eege dree de 3 16 vi Contents 4 Using the Advanced Features of Your Phone 4 1 Using External Microphones with the Conference Phone 4 1 Handling Multiple Call Appearances 0 0000 0 KK KK KK 4 2 Using Buddy Lists get ee wads kerhat odes tess ews 4 2 Updating Presence Settings 4 2 Selecting Contacts to Motor 4 3 Blocking Contacts from Viewing Your Status 4 4 Using Your Blocked List to Unblock Contacts 4 5 Monitoring the Status of Contacts in Your Buddy List 4 6 Using Instant Messaging kk kK KK KK KK KK KK KK KK KK KK KK KK KK 4 6 Managing Instant Messages 4 6 Sending Instant Messages 4 7 Bro
11. Phone Note If you do not have a voice mail system set up enabling the Auto Reject field will have no effect Optional Change the Watch Buddy and Block Buddy settings If you set the Watch Buddy field to enabled you can monitor the contact s status If you set the Block Buddy field to enabled the contact cannot monitor your status For more information on monitoring status see Using Buddy Lists on page 4 2 Use the scroll keys or the Change soft key to switch between the Enabled and Disabled settings for the Watch Buddy and Block Buddy fields 4 Press the Save soft key 5 Press keeft to return to the idle screen Adding Contacts from Call Lists You can save call information from a call list to your local Contact Directory To add a contact to the local Contact Directory from a call list 1 Do one of the following Toselect a call list press left and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls or To quickly see a list of missed calls press C from the idle screen 2 Scroll to the contact s call To scroll through a list of contacts use the key to Page Up and the key to Page Down 3 To save the contact to your Contact Directory press the Save soft key The following figure shows the message that displays when you save a contact to your Contact Directory rj Placed Calls If the contact already exists in your Contact Directory Contact
12. call or conference is on hold See Holding and Resuming Calls on page 3 5 and Holding and Resuming Conferences on page 3 8 Registered line The phone can place and receive calls a Sa Registered shared line The phone which shares a directory number SC with another phone can place and receive calls See Understanding Shared Lines on page 2 24 Polycom SoundStation IP 6000 Phone User Guide Icon Line or Call State Description Ringing dd The phone is ringing Unregistered Line D The phone is unable to place and receive calls Message You have a new message See Using Voice Mail on page 3 16 and Using Instant Messaging on page 4 6 Navigating Menus and Entering Data To navigate menus and enter data follow these tips Note After 20 seconds of inactivity the menu system automatically exits to the idle screen unless an edit session is in progress If you want to Then do this Enter the main menu Exit the main menu and return to the idle screen Return to the previous menu Press r In some cases you can press the Back soft key to return to the previous menu Scroll through menu items Use GE When lists appear on more than one page you can press the key to Page Up or press the key to Page Down Scroll through lists or fields Use Z or the Next and Prev soft keys 1 10 Getting Started with Your Phone If
13. contact s speed dial index number scroll to the contact and then press the Dial soft key The call is placed Polycom SoundStation IP 6000 Phone User Guide Answering Calls To answer a call gt gt Press Ce ie the Answer soft key The three LEDs flash green when the phone rings Note To ignore Incoming calls press the Reject soft key for private lines or the Silence soft key for shared lines To prevent your phone from ringing enable the Do Not Disturb feature see Using Do Not Disturb on page 3 14 You can forward incoming calls by pressing the Forward soft key see Forwarding Calls Dynamically on page 3 13 If you set up your phone with a silent ring press the Answer soft key to answer the call To answer a call on a shared line 1 Answer the incoming call 2 Press the Hold soft key Anyone on another phone configured to use the same shared line can take the call by selecting the call on their phone screen Ending Active Calls To end a call gt gt Press C or the End Call soft key Note You cannot end a call that is on hold until you resume the call To end a held call press the Resume soft key and then end the call Muting the Microphone To mute the microphone gt gt During a call press Ce The three console LEDs glow red to indicate that the other party or parties cannot hear you You can still hear all other parties while Mute is enabled To turn off the Mute feature press
14. dial tone or on hook without a dial tone If you place a call off hook you have the option of dialing a contact using a URL or IP address if this feature is enabled for your phone You can also place calls on hook and off hook using speed dial numbers see Placing Calls Using Speed Dials on page 3 3 The phone displays the duration of active calls on the phone screen The following figure shows an active call to Jane Smith at directory number 1951 that has lasted for nine seconds To place a call off hook to dial a phone number IP address or URL Placing calls using an IP address or URL may not be enabled for your phone When you dial a URL the maximum number of characters you can enter is 32 To obtain a dial tone press CC or the New Call soft key 2 Do one of the following Todiala phone number enter the phone number of the party you want to call To dial an IP address or URL press the URL soft key and then enter the IP address or URL of the party you want to call To enter the number and letters displayed on a key press the key one or more times quickly To enter press the key To enter press the key 3 Press the Send soft key Using the Basic Features of Your Phone To place a call on hook to dial a phone number gt gt Enter the phone number of the party you want to call and then press the Note Dial soft key Instead of entering a phone number from memor
15. gt Missed Calls Received Calls or Placed Calls or To quickly view the missed calls list press C from the idle screen You can clear all the records in a call list or just one record You can also choose a record in a list and return the call store the call details in your local Contact Directory or view detailed information about the particular call To manage a call list 1 Press n gt and then select Features gt Call Lists The Call Lists screen displays Call Lists hissed Calls Received Calls Placed Calls 2 Do one of the following To clear the records in a call list select Clear and then scroll to either Missed Calls Received Calls or Placed Calls Then press G The following figure shows the message that displays when you clear a Missed Calls list Clear j Missed Calls Cleared Placed Calls ma ER BI GAN Polycom SoundStation IP 6000 Phone User Guide Note To manually clear all calls in all call lists restart the phone See Overall Functioning on page 5 7 or To view and manage a call list scroll to either Missed Calls Received Calls or Placed Calls and then press GaecD The call list information displays The following figure shows a Placed Calls list a Placed Calls James Lee 1964 To manage your call list press the More soft key to view all these options To return the call press the Dial soft
16. key The Forwarding Type Select screen displays rm Forwarding Type Select 1 Always Disabled 2 No Answer Disabled 3 Busy Disabled 2 Scroll to the forwarding type you want and then press e The options are Always To forward all incoming calls No Answer To forward all unanswered incoming calls Busy To forward calls that arrive when you are already ina call Polycom SoundStation IP 6000 Phone User Guide 3 Do one of the following Ifyou selected Always the Call Forward Always screen displays as shown next Enter a forwarding number rm Call Forward Always 1 Asct Contact Enable Ifyou selected No Answer the Call Forward No Answer screen displays Contact Forward After Rings 10 Do the following use the Next and Prev soft keys to move between fields a Inthe Contact field enter a number to forward all unanswered incoming calls to b Inthe Forward After Rings field enter how many rings to wait before forwarding the call One ring is approximately six seconds Two rings is the recommended value If you selected Busy the Call Forward Busy screen displays as shown next Enter a number to forward all future incoming calls to when you are already in another call Contact 4 Press the Enable soft key After vou ve enabled call forwarding the forwarding number scrolls in the status bar If you selected the Alw
17. key The conference remains on hold and the new call becomes the active call To end the conference call and split the conference into two separate calls on hold press the Split soft key Splitting Conferences Using the Basic Features of Your Phone When a conference has been established a Split soft key is available When you split a conference you end the conference and place all parties on hold To split a conference gt gt From the Active Conference screen press the Split soft key The conference ends and all calls are split into individual calls and placed on hold Ending Conferences You can end a conference and your connection to the other parties by pressing the End Call soft key When you use the End Call soft key the other parties remain connected To end a conference gt gt From the Active Conference screen press the End Call soft key Transferring Calls The two other parties remain connected A call can be transferred in one of three ways Consultative transfer You have the option of either talking to the party to whom you are transferring the call or you can choose not to talk to the party and complete the transfer when you hear the party s ring back sound Performing a Consultative Transfer on page 3 10 Blind transfer The call is automatically transferred after you dial the number of the party to whom you want to transfer the call You do not have the option of talking t
18. screen Blocking Contacts from Viewing Your Status Note Block a contact in your Contact Directory if you don t want the contact to view your status If you unblock a contact the contact can add you to their buddy list and view your status You can also use your Blocked List to unblock contacts see Using Your Blocked List to Unblock Contacts on page 4 5 To view a list of contacts that can and cannot monitor your status do the following To view contacts that cannot view your status press the Menu key and then select Features gt Presence gt Blocked List To view contacts that can view your status press the Menu key and then select Features gt Presence gt Watcher List To block or unblock a contact Press keeft and then select Features gt Contact Directory From the Directory scroll to the contact Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 17 To scroll through a list of contacts use the key to Page Up and the key to Page Down Using the Advanced Features of Your Phone 3 Press the Edit soft key The Edit Contact screen displays rm Edit Contact A Ascii First Name Jame Last Name Lee 4 Use the Next and Prev soft keys to scroll to the Block Buddy field and then use the scroll keys or the Change soft key to choose Enabled or Disabled When Block Buddy is enabled the contact cannot watch your phone The contact will display in
19. the phone was locked don t display You can unlock the phone by entering your user password If your phone restarts for any reason while it s locked it will be locked when the phone restarts unless your phone is configured to start up unlocked About Your User Password You are assigned a user password so you can answer calls from your locked phone and unlock the phone By default your user password is 123 You can change your user password at any time To change your user password 1 2 From the idle screen press was and then select Settings gt Advanced From the Password screen enter your user password and then press the Enter soft key From the Advanced screen select Change User Password From the Change User Password screen enter your password information and press the Enter soft key Polycom SoundStation IP 6000 Phone User Guide Locking and Unlocking Your Phone Note You can choose how you want your phone to handle incoming calls when it is locked If you set up your phone to allow incoming calls when it is locked the default setting incoming calls will ring on your phone and you can answer calls by entering your user password If you set up your phone to ignore incoming calls Do Not Disturb will be applied to all lines on your phone and your phone won t ring To lock your phone 1 On the idle screen press was and then select Settings gt Basic gt Lock Phone 2 From the Lock Pho
20. you want to Then do this Select a menu item Do one of the following Scroll to the menu item and then press QED or Press the dial pad key that corresponds to the item in the numbered menu list For example to select the second item ina menu press 2 Enter text Press the dial pad keys one or more times For example to enter A press 2 To enter C press 222 Enter numbers uppercase characters or lowercase characters Press the 1 A a soft key one or more times to select numerical uppercase or lowercase mode and then press the dial pad keys one or more times Enter special characters Do the following e Press the and keys one or more times Press the 1 A a soft key to select uppercase or lowercase mode and then press the 1 or 0 keys one or more times Enter text in a specific language Press the Encoding soft key When in text entry mode the language the text will display in appears at the top of the screen Enter a space Press the 0 key three times quickly Delete text you entered Press the lt lt soft key View additional soft keys Press the More soft key Enable or disable fields Use SE or the Change soft key Enable or disable menu items Press Gasp 1 11 Polycom SoundStation IP 6000 Phone User Guide Configuring Your Phone Using the Polycom Web Configuration Utility 1 12 Note This user
21. your Blocked List When Block Buddy is disabled the contact can watch your phone The contact will display in your Watcher List The default for Block Buddy is Disabled 5 Press the Save soft key 6 Press wavs to return to the idle screen Using Your Blocked List to Unblock Contacts Use the Blocked List to quickly unblock a contact rather than updating the Block Buddy setting for the contact in your Contact Directory To use your Blocked List to unblock a contact 1 Press was and then select Features gt Presence gt Blocked List The Blocked List screen displays Blocked List 1 Ann Brown 1955 2 Scroll to the contact 3 Press the Unblock soft key 4 Press wavs to return to the idle screen The contact can now watch your phone and will display in your Watcher List To view your Watcher List press the Menu key and then select Features gt Presence gt Watcher List Polycom SoundStation IP 6000 Phone User Guide Monitoring the Status of Contacts in Your Buddy List You can monitor the status of all the contacts in your buddy list except those contacts that have blocked you from viewing their status To add contacts to your buddy list see Selecting Contacts to Monitor on page 4 3 To monitor a contact in your buddy list gt gt Do one of the following From the idle screen press the Buddies soft key or Press keeft and then select Features gt Presence gt Buddy Status The
22. Buddy Status screen displays listing the status of all your buddies From this screen you can scroll to and dial the contact Buddy Status Using Instant Messaging Note Instant Messaging is an optional feature that your system administrator enables and your system may not support it You can send and receive instant messages using your phone Your phone may indicate instant messages by the following An icon FZL on the phone screen e A stutter dial tone instead of a normal dial tone Managing Instant Messages From the Instant Messages screen you can view instant messages delete a message or create a new message Messages display in the order they are received the first message received displays first Using the Advanced Features of Your Phone To manage instant messages 1 2 Press M gt and then select Features gt Messages gt Instant Messages From the Instant Messages screen you can do the following To view instant messages press the Next or Prev soft keys to cycle through the messages in order To delete a message press the Next or Prev soft keys to scroll to the message and then press the Delete soft key Tocreate anew message press the New soft key See Sending Instant Messages below Sending Instant Messages To send an instant message 1 2 Press leeft and then select Features gt Messages gt Instant Messages From the Instant Messages screen do one of t
23. CA again Using the Basic Features of Your Phone To mute the microphone if you use external microphones gt gt Press CA on the phone or the button on the top of the external microphones To turn off the Mute feature press again Redialing Numbers You can redial the last number you dialed or search a list of placed calls to find a previously dialed number To redial the last number dialed gt gt Press GO To redial a previously dialed number 1 Press Wands and then select Features gt Call Lists gt Placed Calls The Placed Calls screen displays a Placed Calls Jane Smith 1951 2 Scroll to the number you want to redial and then press the Dial soft key Holding and Resuming Calls You can place up to eight calls on hold on your phone For information on placing conference calls on hold see Holding and Resuming Conferences on page 3 8 Polycom SoundStation IP 6000 Phone User Guide To place a call on hold gt gt During a call press the Hold soft key The console LEDs flash red to indicate that a call is on hold The following screen shows Jane Smith on hold The Resume soft key now displays on the screen Hold Jane Smith 1951 0 75 Resume To resume a call on hold gt gt While a call is on hold press the Resume soft key Note To end a call on hold you must resume the call first Hosting Conference Calls You can create a conference with up to two othe
24. Directory Search for a contact by entering specific search criteria Note You can enable your phone to save Corporate Directory search results To enable this feature see Enabling Your Phone to Save Corporate Directory Search Results on page 2 12 Polycom SoundStation IP 6000 Phone User Guide 2 18 Note Note To search for a contact in the Corporate Directory 1 Press keeft and then select Features gt Corporate Directory 2 From the Search screen perform a quick search or an advanced search If you have enabled your phone to save the results of your last search or remember the last contact you selected your previous search results or the contact will display instead of a blank search screen To enable this feature see Enabling Your Phone to Save Corporate Directory Search Results on page 2 12 A quick search allows you to search using the contact s last name if the directory is alphabetized by last name or first name if the directory is alphabetized by first name An advanced search uses any combination of the contact s first and last names phone numbers address and title Do one of the following or To perform a quick search next to Search Filtered enter the first few characters of the contact s first or last name depending on how the directory is organized and then press the Submit soft key The screen displays a list of contacts starting with any successful matches To perform an
25. FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF THIS SOFTWARE PRODUCT POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD 7 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE POLYCOM S
26. The Warnings screen displays and lists any phone issues To view details scroll to a warning and press the Details soft key Polycom SoundStation IP 6000 Phone User Guide After you view the phone warnings you can press the Clear Icon soft key to remove the icon from the status bar The warning will still display in the Warnings list until the phone issue is fixed Each time your phone has a warning that you haven t viewed the Warning icon displays Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liabil
27. adcasting Messages Using Push to Talk and Group Paging 4 8 Push to Talk Mode sk a Kek a xalka xalka kaka a ka ka k n 4 8 Sending and Receiving PTT Broadcasts 4 8 Replying to PTT Broadcasts KK KK KK KK KK 4 10 Ending PTT Broadcasts WW KK KK KK KK KK KK KK KK KK KK 4 11 Adjusting the Volume of PTT Broadcasts 4 11 Muting PTT Broadcasts KK KK KK KK KK KK KK KK KK 4 11 Updating the Default Channel 4 11 Updating Channel Subscriptions 4 12 Allowing PTT Broadcasts to Play During Active Calls 4 12 Group Paging Mode 4 13 Sending and Receiving Pages 4 13 Adjusting the Volume of Dages 4 14 M timg Pap s eer yrei rid eka e KK Melk esate k She ee ies E 4 15 Updating the Default Paging Group 4 15 Updating Paging Group Subscriptions 4 15 Allowing Pages to Play During Active Calls 4 16 Accessing Personal Phone Settings with User Profiles 4 16 Logging In and Out of a Phone 4 17 Placing Calls from Phones that are in the Logged Out State 4 18 Changing Your Login Password 4 18 Locking the PHONE v 06 2 xa ka cies Shed eens cee REN 20an ncn 4 19 About Your User Password 4 19 Locking and Unlocking Your Phone 4 20 Calling and Answering from a Locked Phone 4 21 vii Polycom SoundStation IP 6000 Phone User Guide 5 Troubleshooting Your Phone 5
28. advanced search press the AdvFind soft key The Advanced Find screen displays Advanced Find A Ascii Last Name First Mame Enter your search criteria and then press the Submit soft key The screen displays any successful matches If you want to erase all your search criteria and enter new criteria before you submit your search press the Clear soft key 3 Press w gt to return to the idle screen Customizing Your Phone Updating Contacts in Your Local Contact Directory You can update contact information for contacts in your local Contact Directory You cannot update information for contacts in your Corporate Directory To update a contact in your local Contact Directory 1 Press keeft and then select Features gt Contact Directory The Directory screen displays Directory E Ann Brown 1955 Scroll to the contact whose information you want to update or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 17 To scroll through a list of contacts use the key to Page Up and the key to Page Down Press the Edit soft key The Edit Contact screen displays Edit Contact A Ascii First Name Jame Last Name Lee Update the contact information Use the Next and Prev soft keys to scroll between fields For information on the fields you can update see Adding Contacts Manually step 3 on page 2 13 Press the Save soft key Pr
29. al or resident of any such country or on any such list If you obtained this Software Product outside of the United States you are also agreeing that you will not export or re export it in violation of the laws of the country in which it was obtained 10 MISCELLANEOUS 10 1 Governing Law This Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States The United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this Agreement 10 2 General This Agreement represents the complete agreement concerning this license and may amended only by a writing executed by both parties If any provision of this Agreement is held to be unenforceable such provision shall be reformed only to the extent necessary to make it enforceable 10 3 Contact If you have any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country 10 4 U S Government Restricted Rights The software and documentation provided by Polycom pursuant to this Agreement are Commercial Items as the term is defined at 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are
30. already exists displays 4 Press left to return to the idle screen Polycom SoundStation IP 6000 Phone User Guide 2 16 Note Note Note You may want to go to the Contact Directory to see if the contact was saved correctly and to add any missing contact information To view your Contact Directory see Managing Contacts on page 2 10 To update missing contact information see Adding Contacts Manually step 3 on page 2 13 Adding Contacts to Your Contact Directory from a Corporate Directory You can save any contact listed in your Corporate Directory if it is set up on your phone to your local Contact Directory To add a contact to your Contact Directory from a Corporate Directory 1 Press keeft and then select Features gt Corporate Directory 2 From the Search screen search for the contact or scroll to the contact s entry If you have enabled your phone to save the results of your last search or remember the last contact you selected your previous search results or the contact will display instead of a blank search screen To enable this feature see Enabling Your Phone to Save Corporate Directory Search Results on page 2 12 For information on how to search for a contact see Searching for Contacts in Your Corporate Directory on page 2 17 3 Press the View soft key The Contact screen displays Contact 4 To save the contact to the local Contact Directory press the Save soft key Save
31. also enable your phone to save Corporate Directory search results if Corporate Directory is set up on your phone see Searching for Contacts in Your Corporate Directory on page 2 17 Updating the Language The phone supports many languages English Internal is the default language that displays To change the language 1 Press keeft and then select Settings gt Basic gt Preferences gt Language The Language screen displays Language EH hon 3 o Dansk da dh 2 Scroll to the language you want and then press CED The text on the screen changes to the language that you selected 3 Press was to return to the idle screen Updating the Time and Date Display The time and date appear on the idle screen of your phone If the phone cannot obtain a time and date the display will flash If this happens or if the time or date is incorrect see your system administrator You can select from various formats for the time and date display including whether the time or date displays first clock order You can also turn the time and date display off so the time and date does not display on the idle screen Select and set options that are right for you Customizing Your Phone The following figure shows the default format for the date and time display on the phone screen Monday November 19 17 09 PH Hew Call Forward To update the time and date display 1 Press n gt and then se
32. an MMos EA EEN 2 12 Polycom SoundStation IP 6000 Phone User Guide Adding Contacts to Your Local Contact Directory 2 13 Adding Contacts Manual 2 13 Adding Contacts from Call Liste 2 15 Adding Contacts to Your Contact Directory from a Corporate Directory serindir drsr dete dee e ele 2 16 Searching for Contacts s kk a kek ya E k ka EW k ek 2 17 Searching for Contacts in Your Local Contact Directory 2 17 Searching for Contacts in Your Corporate Directory 2 17 Updating Contacts in Your Local Contact Directory 2 19 Deleting Contacts from Your Local Contact Directory 2 20 Placing Calls to Contacts 0 00 2 20 Managing Incoming Calls LAW KK KK KK KK KK KK KK KK KK KK KK 2 21 Distinguishing Colle 2 21 Rejecting Calls ys 352an erine Esae ENEE EEN mag wen ie ea 2 22 Diverting Calls sve 2 se Hal Kik k A k b n W ke Kaya d wele n 2 23 Understanding Shared Lines 2 24 3 Using the Basic Features of Your Phone 3 1 EE 3 2 Placing Calls 4 s 4 S4 042 42k h yak P0 n ve ENN AONE Meee dat 3 2 Placing Calls Using Speed Dale 3 3 Answering Call sie sky a WA ere agit WAA eines Ka d ana 3 4 Ending Active Calls seg ida h n ha Eb ik och eam b r kr ekr al 3 4 Muting the Microphone 3 4 Redialing Numbers 3 5 Holding and Resuming Calls LL AWK KK KK KK KK
33. at a the Software Product will perform substantially in accordance with the accompanying documentation for a period of ninety 90 from the date of receipt by you and b any Support Services provided by Polycom shall be substantially as described in applicable written materials provided to you by Polycom and Polycom support engineers will make commercially reasonable efforts to solve any problem issues Polycom does not warrant that your use of the Software Product will be uninterrupted or error free or that all defects in the Software Product will be corrected Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt or to replace any defective media with software which substantially conforms to applicable Polycom published specifications Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer 6 2 Warranties Exclusive If this Software Product does not operate as warranted above your sole remedy for breach of that warranty shall be repair replacement or refund of the purchase price paid at Polycom s option TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN
34. at f lgende udstyr SoundStation IP 6000 overholder de v sentlige krav og vrige relevante krav i direktiv 1999 5 EF Hiermit erkl rt Polycom UK Ltd dass sich das Ger t SoundStation IP 6000 in bereinstimmung mit den grundlegenden Anforderungen und den brigen einschl gigen Bestimmungen der Richtlinie 1999 5 EG befindet K esolevaga kinnitab Polycom UK Ltd seadme SoundStation IP 6000 vastavust direktiivi 1999 5 EU p hin uetele ja nimetatud direktiivist tulenevatele teistele asjakohastele s tetele Hereby Polycom UK Ltd declares that this SoundStation IP 6000 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Por medio de la presente Polycom UK Ltd declara que el SoundStation IP 6000 cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE ME THN TIAPOYZA Polycom UK Ltd AHAQNEI OTI SoundStation IP 6000 2YMMOP ONETAI MPO TIZ OYZIOAEIZ ANAITHZEIZ KAI TIz AOINES ZXETIKEZ AIATA EIZ TH OAHMAZ 1999 5 EK Par la pr sente Polycom UK Ltd d clare que l appareil SoundStation IP 6000 est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE Con la presente Polycom UK Ltd dichiara che questo SoundStation IP 6000 conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999 5 CE H r me l sir Polycom UK Ltd yfir v a S
35. ation doit tre ex cut e conform ment a tous les r glements nationaux applicable au filage lectrique When using Power over Ethernet PoE the equipment is to be connected only to PoE networks without connections to the outside plant Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique a laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada CE and VCCI Mark Hereby Polycom Inc declares that the products in this manual are CE marked and in compliance with all EU directives and regulations that apply to them including R amp TTE Directive 1999 5 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK Safety Notices 3 Polycom SoundStation IP 6000 Phone User Guide Safety Compliance and Disposal Information continued CE Mark R amp TTE Directive EU only Polycom UK Ltd t mto prohla uje Ze tento SoundStation IP 6000 je ve shode se z kladn mi po adavky a dal mi pr slu n mi ustanoven mi smernice 1999 S ES Undertegnede Polycom UK Ltd erkl rer herved
36. ays forwarding type a moving arrow displays on the idle screen next to the directory number Using the Basic Features of Your Phone To disable call forwarding 1 From the idle screen press the Forward soft key The Forwarding Type Select screen displays showing the forwarding type that is enabled The following screen shows the forwarding type Always enabled La Forwarding Type Select 1 Always Enabled 2 No Answer Disabled Busy Disabled Scroll to the forwarding type you want to change and then press CED A screen displays showing the forwarding details ha Call Forward Always 1 Ascn Contact 1954 To turn off call forwarding press the Disable soft key Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings To forward an incoming call to another extension 1 3 While your phone rings press the Forward soft key The Call Forwarding screen displays Contact Forward Enter the number to forward the incoming call to Your phone displays the last number you forwarded calls to either statically or dynamically If you previously set a forwarding number and want to enter a new one use the lt lt soft key to delete the number Press the Forward soft key The incoming call is forwarded to the other party If call forwarding is disabled future calls will not be forwarded and forwarding remains disabled Pol
37. ble this feature see Enabling Your Phone to Save Corporate Directory Search Results on page 2 12 m Search Filtered 2 Search for the contact See Searching for Contacts in Your Corporate Directory on page 2 17 Enabling Your Phone to Save Corporate Directory Search Results You can enable your phone to save Corporate Directory search results and to remember the last person you viewed in the directory Whenever you re display Corporate Directory the results of your last search or the last person you selected will display If you don t enable your phone to save search results each time you access Corporate Directory a blank search screen will display To enable your phone to save Corporate Directory search results 1 Press leeft and then select Settings gt Basic gt Preferences gt Corporate Directory gt View Persistency 2 Scroll to Enabled and then press ED 3 Press Er 4 Press left to return to the idle screen Customizing Your Phone Adding Contacts to Your Local Contact Directory Note Note You can add contacts to your local Contact Directory in the following ways e Manually if you have permission to update your local Contact Directory From a call list From a Corporate Directory if it is set up on your phone You cannot update Corporate Directory from your phone Adding Contacts Manually You can update your local Contact Directory manually instead of importing contact in
38. cal information you provide to Polycom as part of the Support Services Polycom may use such information for its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally identifies you 4 TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement In such event you must destroy all copies of the Software Product and all of its component parts You may terminate this Agreement at any time by destroying the Software Product and all of its component parts 5 UPGRADES If the Software Product is labeled as an upgrade you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product A Software Product labeled as an upgrade replaces and or supplements the software that formed the basis for your eligibility for the upgrade You may use the resulting upgraded Software Product only in accordance with the terms of this Agreement If the Software Product is an upgrade of a component of package of software programs that you licensed as a single product the Software Product may be used and transferred only as part of that single Software Product package and may not be separated for use on more than one Product 6 WARRANTY AND WARRANTY EXCLUSIONS 6 1 Limited Warranty Polycom warrants th
39. ct Directory entry the phone automatically assigns a speed dial index number to the entry You can change the index number or delete it Only entries in your Contact Directory can be set up as speed dial entries To create a new Contact Directory entry with a speed dial index number see Adding Contacts to Your Local Contact Directory on page 2 13 The following steps describe how to update a speed dial entry for a user For information on how to place a call using a speed dial number see Placing Calls Using Speed Dials on page 3 3 To update a speed dial entry in your contact directory 1 Press left and then select Features gt Contact Directory 2 From the Directory scroll to the user s entry and then press the Edit soft key The Edit Contact screen displays Edit Contact A Ascii First Name Jame Last Name Lee 3 Use the Next and Prev soft keys to scroll to the Speed Dial Index field and then update the speed dial index number Use the lt lt soft key to delete an existing entry You can assign any unused speed dial index number from 1 to 99 If you assign a speed dial index number that is already taken the message Speed dial index already exists displays If you enter an invalid speed dial index number for example 0 or 00 the message Speed dial index is invalid displays 4 Press the Save soft key 5 Press wav to return to the idle screen Polycom SoundStation IP 6000 Phone User Guide Using V
40. ctioning Symptom Problem Corrective Action The phone is malfunctioning The phone may need to be Restart the phone restarted Note If your phone malfunctions you may be able to restore normal operation without restarting it Before you restart your phone contact your system administrator 1 Press keeft and then select Settings gt Basic gt Restart Phone 2 To confirm the restart press the Yes soft key The restart process begins The process ends when the idle screen displays Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware From the diagnostics menu you can test your phone s microphones keypad mappings display and LEDs See your system administrator for instructions on how to perform these tests To access the diagnostics menus gt gt Press wavs and then select Status gt Diagnostics gt Test Hardware gt Audio Diagnostics Keypad Diagnostics Display Diagnostics or LED Diagnostics Investigating Phone Warnings If your phone is unable to perform certain tasks a warning icon Loi will display in the status bar The warning icon lets you know that your phone has one or more issues that you should know about You can view information about phone issues from the Warnings screen To view a detailed list of phone issues gt gt Press keeft and then select Status gt Diagnostics gt Warnings
41. d displays on the screen Only the first name last name and phone number are saved If the contact already exists in your local Contact Directory Contact already exists displays 5 Press to to return to the idle screen You may want to go to the Contact Directory to see if the contact was saved correctly and to add additional contact information To view your Contact Directory see Managing Contacts on page 2 10 To update contact information see Adding Contacts Manually step 3 on page 2 13 Customizing Your Phone Searching for Contacts You can search for contacts in your local Contact Directory or in a Corporate Directory if this is set up on your phone Searching for Contacts in Your Local Contact Directory Search for a contact by scrolling through the directory or entering specific search criteria To search for a contact in the local Contact Directory 1 Press leeft and then select Features gt Contact Directory The Directory screen displays ES Directory 2 Ann Brown 1955 2 Press the Search soft key Then enter the first few characters of the contact s first or last name and then press the Search soft key again The Directory Search screen displays a list of successful matches E Lee James 1964 3 Scroll to the contact you are searching for You can dial edit or delete the contact 4 Press v gt to return to the idle screen Searching for Contacts in Your Corporate
42. d in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Disclaimer While Polycom uses reasonable efforts to include accurate and up to date information in this document Polycom makes no warranties or representations as to its accuracy Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document Limitation of Liability Polycom and or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose Information is provided as is without warranty of any kind and is subject to change without notice The entire risk arising out of its use remains with the recipient In no event shall Polycom and or its respective suppliers be liable for any direct consequential incidental special punitive or other damages whatsoever including without limitation damages for loss of business profits business interruption or loss of business information even if Polycom has been advised of the possibility of such damages Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to VoiceDocumentationFeedback polycom com Polycom Support Visit the Polycom Voice Support Center for software downloads product documents product licenses troubleshooting ti
43. dcasting Messages Using Push to Talk and Group Paging on page 4 8 e Accessing Personal Phone Settings with User Profiles on page 4 16 e Locking the Phone on page 4 19 Using External Microphones with the Conference Phone You can connect external microphones to your conference phone External microphones include e Extension microphones that expand the room coverage of your conference phone e A wireless lapel microphone that is useful when One person is speaking for extended periods A person is roaming around a conference room but still needs to be heard clearly To obtain microphones see your Polycom reseller To connect external microphones to your conference phone see Setting Up the Phone on page 1 2 Polycom SoundStation IP 6000 Phone User Guide Handling Multiple Call Appearances Your system administrator can set up your phone to have one or more call appearances If your phone is set up to have multiple call appearances your phone screen can display information for multiple calls and you can handle active and held calls at the same time Your phone can handle a maximum of eight different calls or eight appearances at one time If two are more calls are taking place the phone displays a counter at the top right of the display For example in the following figure 1 3 indicates that the call to James Lee is the first one out of a total of three To display the other two calls on hold use the scroll keys
44. display your personal phone profile and the idle screen is displayed If your credentials are not accepted the message User login failed is displayed and the User Login screen displays again If you need to confirm your credentials ask your system administrator Polycom SoundStation IP 6000 Phone User Guide To log out of a phone 1 From the idle screen do one of the following Press the Log out soft key or Press wos and then select Features gt User Login gt Log out 2 To confirm press the Yes soft key Your personal profile is no longer accessible and the phone displays either the User Login screen for the next user login or the default phone profile for anonymous users Placing Calls from Phones that are in the Logged Out State If a phone doesn t require a user login you can use the phone to place calls to any number even though the phone may be in the logged out state If a phone requires a user login you can place calls to authorized numbers when the phone is in the logged out state These numbers are set up by your administrator You won t be able to call any other numbers until you log in to the phone To place a call to an authorized number from a phone in the logged out state 1 Press the New Call soft key 2 From the Place an Authorized Call screen select the number you want to call and then press the Dial soft key Changing Your Login Password Note You can change your password f
45. e 0 or 00 the message Speed dial index is invalid displays For more information on speed dial index numbers see Managing Speed Dial Entries on page 3 15 Optional Enter a Label for the contact You can enter a maximum of 32 symbols letters or numbers If you specify a label the label will be the first item that displays for the contact in the Contact Directory and on the Speed Dial Info screen before the contact s first and last names if specified For example in the following figures Ann Brown has been assigned the label Sales Directory E Sales Ann Brown 1955 Speed Dial Info Optional Set the Ring Type For information on setting the ring type see Updating the Ring Tone on page 2 6 Optional Assign a Divert Contact The Divert Contact identifies the third party to whom you want this contact s calls sent You can enter a maximum of 32 characters Optional Change the Auto Reject and Auto Divert settings If you set the Auto Reject field to enabled each time the contact calls the call will be directed to your voice mail system if a voice mail system is set up If you set the Auto Divert field to enabled each time the contact calls the call will be directed to a third party you specify in the Divert Contact field Use the scroll keys or the Change soft key to switch between the Enabled and Disabled settings for the Auto Reject and Auto Divert fields Customizing Your
46. e Hardware on page 5 7 If your phone is unable to perform certain tasks a warning icon Loi will display in the status bar You can view details about phone issues from the Warnings screen For more information see Investigating Phone Warnings on page 5 7 Polycom SoundStation IP 6000 Phone User Guide Installation Configuration Symptom Problem Corrective Action The display shows General configuration error Unsupported configuration Undo last configuration change The phone installation configuration is not supported Verify that you have installed the phone and any components correctly See Setting Up the Phone on page 1 2 Check that no more than two microphones are installed Contact your system administrator Power and Startup Symptom Problem Corrective Action The display shows Network Link is Down The network cable is not properly connected Verify that the network cable is properly connected Check the cable termination at the switch or hub furthest end of the cable from the phone Check that the switch or hub is operational flashing link status lights Check if the LAN port is active or inactive Press and then select Status gt Network gt Ethernet From the Ethernet screen scroll to LAN port and verify that it is Active To attempt re registration with the call server reboot the phone For more information see your system administ
47. e console s LEDs glow a steady red when the line is in use remotely Calls on shared lines can be transferred put on hold or added to a conference You cannot forward or reject calls on shared lines For information on answering calls with shared lines see Answering Calls on page 3 4 Using the Basic Features of Your Phone This chapter provides introductory information and basic operating instructions for the phone It includes the following topics About Calls on page 3 2 e Placing Calls on page 3 2 e Answering Calls on page 3 4 e Ending Active Calls on page 3 4 e Muting the Microphone on page 3 4 e Redialing Numbers on page 3 5 e Holding and Resuming Calls on page 3 5 Hosting Conference Calls on page 3 6 e Transferring Calls on page 3 9 e Forwarding Calls on page 3 11 e Using Do Not Disturb on page 3 14 e Managing Speed Dial Entries on page 3 15 e Using Voice Mail on page 3 16 For information on the advanced features of your phone see Chapter 4 Using the Advanced Features of Your Phone Polycom SoundStation IP 6000 Phone User Guide About Calls Placing Calls Note At any time only one active call may be in progress on your phone The active call is the one that has audio associated with it In addition to an active call your phone can handle up to seven other calls including conference calls on hold Your phone can handle a total of eight calls at one time You can place a call off hook with a
48. e contact for whom you want to assign a distinctive ring tone Polycom SoundStation IP 6000 Phone User Guide Press the Edit soft key The Edit Contact screen displays Edit Contact A Ascii First Name Jame Last Name Lee Use the Next soft key to scroll to Ring Type and then use L to select a ring type Press the Save soft key Press ao to return to the idle screen Adjusting the Speaker and Ringer Volume Using Call Lists To adjust the speaker volume gt gt During a call press either QD or Co To adjust the ringer volume gt gt When the phone is in the idle state press either GD or Ca Your phone maintains lists of missed received and placed calls Each list can hold up to 100 entries If you miss a call the idle screen will display a message indicating the number of missed calls you have To view information about the missed call view your Missed Calls list see Viewing Call Lists on page 2 9 After you view the Missed Calls list the message on the idle screen is removed The following figure shows what the idle screen looks like when you miss a Tuesday April 1 12 11 PM Forward Viewing Call Lists Managing Call Lists Customizing Your Phone You can access any call list from the Call Lists menu or you can quickly access missed calls from the idle screen To view a call list gt gt Do one of the following Press left and then select Features gt Call Lists
49. e the contacts in your Corporate Directory You can only search for and dial contacts and add contacts from your Corporate Directory to your local Contact Directory Viewing Your Local Contact Directory To view your local Contact Directory gt gt Press n and then select Features gt Contact Directory The Directory screen displays as shown next listing all the contacts in your directory Scroll to view all your contacts You can use the key to Page Down and the key to Page Up Directory 2 Ann Brown 1955 Accessing Your Corporate Directory Note When you access Corporate Directory a search screen displays so you can search for a specific contact You can perform a quick search or an advanced search Each time you access Corporate Directory a blank search screen displays unless you enable your phone to remember the last search you performed or the last person you selected To enable this feature see Enabling Your Phone to Save Corporate Directory Search Results on page 2 12 Polycom SoundStation IP 6000 Phone User Guide 2 12 Note To access your Corporate Directory 1 Press os and then select Features gt Corporate Directory The Corporate Directory search screen displays If you have enabled your phone to save the results of your last search or remember the last contact you selected your previous search results or the contact will display instead of a blank search screen To ena
50. e the setting The default setting is Disabled When enabled your phone will accept and play pages while you re in an active call When disabled your phone won t play pages while you re in a call but will hold them instead 3 Press to save your change Accessing Personal Phone Settings with User Profiles Note If your system administrator has set up the User Login feature you can view your personal phone settings from any phone in the organization This means you can access your contact directory and speed dials as well as other phone settings even as you temporarily change work areas If you change any settings while you re logged in to a phone the settings are saved and displayed the next time you log in to a phone When you log out your personal phone settings no longer display You can log in to a phone by entering your user ID and password Default passwords are preset at the factory to the numerals 123 If a phone is in the logged out state and requires a user login you can place emergency calls to standard emergency numbers such as 911 and other pre configured phone numbers These numbers are configured by your administrator For information on how to place authorized calls see Placing Calls from Phones that are in the Logged Out State on page 4 18 Using the Advanced Features of Your Phone If the User Login feature is set up on your company s phones you ll need to know how to Log in to a phone to access y
51. ecting Calls Note You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail system If you do not have a voice mail system set up the call will still ring on your phone Rejecting calls is not available on shared lines To send incoming calls from a particular contact directly to voice mail 1 Press oy and then select Features gt Contact Directory The Directory screen displays rm Directory E Ann Brown 1955 Scroll to the contact Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 17 To scroll through a list of contacts use the key to Page Up and the key to Page Down Press the Edit soft key The Edit Contact screen displays Edit Contact A Asen First Name Jame Last Name Lee Use the Next soft key to scroll to the Auto Reject field and then change the Auto Reject setting to Enabled Use the scroll keys or the Change soft key to select Enabled Press the Save soft key Press leet to return to the idle screen Diverting Calls Customizing Your Phone You can customize your phone so that incoming calls from a particular party are transferred directly to a third party To divert incoming calls from a contact to a third party 1 Press keeft and then select Features gt Contact Directory The Directory screen displays E Directory E Ann Brown 1955
52. eens for example To confirm the line is actively registered to the call server press let and then select Status gt Lines gt Line Information From the Line Information screen verify that your phone line is registered rn Line Information Line1 1955 Registered 25 40 35 Server 1 r13as1 0 To attempt re registration with the call server reboot the phone For more information see your system administrator The display shows Network Link is Down The network cable is not properly connected See Power and Startup on page 5 2 Calling Troubleshooting Your Phone Symptom Problem Corrective Action There is no dial tone Power is not correctly applied to the phone Verify that power is correctly applied to the phone e Check that the display is illuminated e Ensure the network cable is inserted properly on the underside of the phone Try unplugging and re inserting the cable There is no audible ring tone Ringer volume is low or the Ring Type is set to Silent Ring Verify ringer volume and Ring Type To adjust the ringer volume press either of the volume keys when the phone is in the idle state Check that the Ring Type is not set to Silent Ring See Updating the Ring Tone on page 2 6 Outbound or inbound calling is unsuccessful Place a call to the phone under investigation Check that the display indicates incoming call inf
53. eep and the phone will display the channel information such as the channel label 4 Begin speaking If you release the Talk soft key while you re sending the broadcast the broadcast temporarily stops and enters a 10 second waiting period During this period the channel remains open to give people a chance to reply At any time during the waiting period you can resume your broadcast by pressing and holding the Talk soft key If no one broadcasts during the waiting period the channel closes and the broadcast ends 5 When you finish your broadcast do one of the following Release the Talk soft key Press the End PTT soft key After you press the End PTT soft key you can immediately initiate another broadcast on another channel even if the previous broadcast is still in its waiting period Polycom SoundStation IP 6000 Phone User Guide Receiving PTT Broadcasts To receive a broadcast sent on a particular channel you need to be subscribed to that channel To subscribe to a channel see Updating Channel Subscriptions on page 4 12 You ll receive broadcasts on the channels vou re subscribed to as well as Channel 24 the Priority channel and Channel 25 the Emergency channel If you ve enabled Do Not Disturb on your phone you ll only receive Emergency broadcasts Non emergency broadcasts won t display or play on your phone When a broadcast ends your phone emits an end of transmission beep and enters a 10 second wai
54. eral Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services Australia Warning This equipment will not operate when mains power fails Restriction of Hazardous Substances RoHS All Polycom products comply with the requirements of the EU Directive Restriction of Hazardous Substances RoHS 2002 95 EC Statements of compliance can be obtained from TypeApproval polycom com Waste Electrical and Electronic Equipment WEEE All Polycom products that fall within the scope of the EU Directive Waste Electrical and Electronic Equipment WEEE 2002 96 EC carry the crossed wheelie bin symbol which advises customers not to dispose of electronic products in the domestic waste stream but to recycle them safely as e waste Polycom Take Back In addition to any mandated take back requirement Polycom offers free recycling of its branded products to business users Details can be found at http www polycom com company about us recycle program html Operating Ambient Conditions e Ope
55. ess gt to return to the idle screen Polycom SoundStation IP 6000 Phone User Guide Deleting Contacts from Your Local Contact Directory You can delete contacts from your local Contact Directory but not from your Corporate Directory To delete a contact from the local Contact Directory 1 2 Press v gt and then select Features gt Contact Directory From the Directory scroll to the contact you want to delete Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 17 To scroll through a list of contacts use the key to Page Up and the key to Page Down Press the Delete soft key The contact is deleted from the directory 4 Press w gt to return to the idle screen Placing Calls to Contacts You can place calls to contacts from your local Contact Directory or from your Corporate Directory if this is set up on your phone To place a call to a contact in the local Contact Directory 1 3 Press keeft and then select Features gt Contact Directory The Directory screen displays e Directory E Ann Brown 1955 Scroll to the contact you want to call Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 17 To scroll through a list of contacts use the key to Page Up and the key to Page Down Press the Dial soft key Customizing Your Phone To place a call to a contact in the Corporate Direc
56. f this Agreement Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product the Product You may use the Software Product only in connection with the use of the Product You are not permitted to lease rent distribute or sublicense the Software Product or to use the Software Product in a time sharing arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software Product source code Except as provided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation The Software Product is licensed as a single product Its component parts may not be separated for use on more than one Product 2 2 Backup Except as expressly provided for under this Agreement you may not copy the Software Product except however you may keep one copy of the Software Product and if applicable one copy of any previous version for back up purposes only to be used in the even
57. formation from a call list or a Corporate Directory To add a contact manually 1 Press gt and then select Features gt Contact Directory The Directory screen displays Directory E Ann Brown 1955 To add a contact to your phone s database press the Add soft key From the Add To Directory screen enter the contact information To move between fields use the Next and Prev soft keys Enter the following information Your phone may not display all the following fields For more information see your system administrator Optional Enter the First Name and Last Name of the contact To enter the contact s name see Navigating Menus and Entering Data on page 1 10 You can enter a maximum of 32 characters Required Enter the Contact phone number You can enter a maximum of 32 characters The phone number must be unique and must not already exist in the directory If you save an entry with a non unique phone number the entry will not be saved Polycom SoundStation IP 6000 Phone User Guide Optional Update the Speed Dial Index number The speed dial index number is automatically assigned to the next available index value up to a maximum value of 99 You can assign any unused speed dial index number from 1 to 99 If you assign a speed dial index number that is already taken the message Speed dial index already exists displays If you enter an invalid speed dial index number for exampl
58. from a locked phone If you set up your phone so you can answer incoming calls when your phone is locked you can answer calls by entering your user password To call an authorized number from a locked phone gt gt Do one of the following Press the New Call soft key From the list of available authorized numbers select the number you want to call and then press the Dial soft key or Enter an authorized number and then place the call The call is placed To answer a call on a locked phone 1 Press the Answer soft key 2 Enter your user password and then press the Enter soft key The call connects Polycom SoundStation IP 6000 Phone User Guide Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 6000 conference phone The tables in this chapter list possible trouble symptoms the likely causes of these problems and recommended corrective actions to take Problems are grouped as follows e Installation Configuration on page 5 2 Power and Startup on page 5 2 e Controls on page 5 3 e Access to Screens and Systems on page 5 4 e Calling on page 5 5 e Displays on page 5 6 Audio on page 5 6 e Overall Functioning on page 5 7 To obtain more detailed troubleshooting information you can access certain menus on your phone that test your phone hardware For more information see Testing Phon
59. gent acts or omissions of Customer and persons under Customer s control or Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety Notices 2 Safety Notices Safety Compliance and Disposal Information Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral
60. guide explains how to update phone settings from your phone using your phone s menu system If you want you can update these settings remotely with the Polycom Web Configuration Utility The phone s Web Configuration Utility enables you to view and configure phone behavior from a computer using any compatible Web browser The utility provides a browser friendly view of your phone s current settings Using the utility you can perform many of the same updates from your computer that you can perform using your phone s menu system or configuration files You can access the utility using any compatible Web browser installed on a computer that resides on the same network as your phone Before you begin you ll need to know the IP address of your phone and the login password of the phone user For detailed information on accessing navigating and using the utility see the Polycom Web Configuration Utility User Guide available from the SoundStation IP 6000 Support Web page To access the Web Configuration Utility for your phone 1 Launch a compatible Web browser from a computer on the same network as your phone 2 Inthe Address Bar of your Web Browser enter the IP address of your phone The IP address is comprised of four sets of numbers separated by periods For example if your phone s IP address is 123 22 3 4 enter 123 22 3 4 in the address bar 3 Press the Enter key From the Web Configuration Utility login screen
61. he two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s installation operation or maintenance instructions e Unauthorized product modification or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negli
62. he following To send a message press the New soft key Enter the phone number or IP address and then press the Ok soft key Or to enter a URL press the 1 A a soft key to select uppercase or lowercase mode enter the URL and then press the Ok soft key or To reply to a message press the Next or Prev soft keys to select a message Then press the Reply soft key The Instant Messages screen displays The phone number or URL you entered or selected displays on the screen Enter message for haf Do one of the following Tochoose a pre scripted short message press the Select soft key From the Message Select screen scroll to the message you want or To compose a custom message press the Edit soft key Then enter your message Press the Send soft key Press wavs to return to the idle screen Polycom SoundStation IP 6000 Phone User Guide Broadcasting Messages Using Push to Talk and Group Paging Push to Talk Mode The Group Paging feature enables you to make pages one way audio announcements to users subscribed to a page group The Push to Talk PTT feature is a collaborative tool that enables you to exchange broadcasts to users subscribed to a PTT channel much like a walkie talkie Your system administrator can set up both features on your phone Your system administrator can define up to 25 Paging Groups for Group Paging mode or Channels for PTT mode Your system administrator
63. he time and date display you do not have to highlight an item Enable is already highlighted Go to step 3 a Time and Date 3 Press Gu 4 Press wo to return to the idle screen Customizing Your Phone Updating the Display Contrast You can set how light or dark the screen appears To adjust the contrast on the phone screen 1 Updating the Backlight Press waa and then select Settings gt Basic gt Contrast The Contrast screen displays Contrast Press the Up or Down soft keys to increase or decrease the display contrast Press the Ok soft key Press bett to return to the idle screen Your phone s backlight has two components Backlight Intensity The brightness of the screen during phone activity and inactivity Backlight intensity has three settings Backlight On The brightness of the screen when there is phone activity Backlight Idle The brightness of the screen when there is no phone activity Maximum Intensity The brightness scale that applies to both Backlight On and Backlight Idle intensities Backlight Timeout The number of seconds the phone is inactive before the backlight dims to its Backlight Idle intensity The backlight timeout period begins after your last key press or the last phone event such as an incoming call You can change the Backlight On intensity and the Backlight Idle intensity separately You can choose a high medium or lo
64. incoming call Getting Started with Your Phone The following figure shows the primary key buttons controls and indicators on your phone console Item Description 1 Select key Allows you to e Select a field of displayed data e Toggle features on or off 2 Scroll keys Allow you to e Scroll through displayed information p 4 e Enable or disable fields From the idle screen the scroll keys also allow you to e View speed dial information Up scroll key e View missed calls Down scroll key 3 Volume keys Adjust the volume of the speaker and the ringer D S Polycom SoundStation IP 6000 Phone User Guide Item Description 4 Mute key Toggles the microphone on or off during a conversation by doing the following e Stopping local audio from being heard at the far end of the call e Allowing local audio to be heard at the far end of the call 5 Dial pad keys Contain 10 digits 26 alphabetic characters and other special characters available in context sensitive applications 6 Redial key Automatically dials the last number you called 7 Call key Initiates or ends a call 8 Soft keys Select specific context sensitive functions that display on the screen above each soft key 9 Exit key Exits the current screen and returns to the Q previous menu 10 Menu key Allows you to al e Access additional features and configuration settings e Exit the current screen and return
65. iod the channel remains open to receive or send additional broadcasts During a waiting period you can press and hold the Talk soft key and talk to all the people listening on the channel When you finish talking release the Talk soft key The broadcast will enter another waiting period until someone broadcasts again If no activity occurs within the waiting period the channel closes and no more broadcasts can take place Using the Advanced Features of Your Phone Ending PTT Broadcasts You can end a PTT broadcast by releasing the Talk soft key or by pressing the End PTT soft key After you end a broadcast the channel remains open so others can respond If you release the Talk soft key without pressing the End PTT soft key You can resume the broadcast by pressing and holding the Talk soft key if the broadcast is in a wait period You can t initiate another broadcast on another channel until the waiting period ends If you press the End PTT soft key e You can t resume the broadcast by pressing and holding the Talk soft key You can immediately initiate another broadcast on another channel Adjusting the Volume of PTT Broadcasts You can adjust the volume of PTT broadcasts while they play During a broadcast press QD or Ca to adjust the volume of the broadcast If you adjust the volume of anon emergency broadcast your phone retains the adjusted volume for all subsequent non emergency broadcasts However only
66. is means that you can send pages to and receive pages sent to these groups You can change which groups you are subscribed to However you can t disable your subscriptions to Paging Groups 24 and 25 To update your Paging Group subscriptions 1 Press was and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen select Group Subscriptions 3 From the Group Subscriptions screen select the group s you want to subscribe to and then select Yes 4 Press to save your changes y 8 Polycom SoundStation IP 6000 Phone User Guide Allowing Pages to Play During Active Calls The Accept While Busy option allows pages to come in as active calls if enabled or held calls if disabled If enabled a page will interrupt telephone calls and you ll be able to hear the audio of both the telephone call and the page The party on the other end of the telephone call cannot hear the page unless that party has also enabled Accept While Busy If disabled pages are placed on hold during an active call To hear the page scroll to the page and then press the Accept soft key To allow or disallow pages to play during an active call 1 Press wats and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen scroll to Accept While Busy and then enable or disabl
67. ity LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Notices 1 Polycom SoundStation IP 6000 Phone User Guide Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of t
68. key To edit the phone number if necessary before you dial the number or store the call details in your Contact Directory press the Edit soft key To remove the call from the list press the Clear soft key To store the contact in your Contact Directory press the Save soft key To view information about the call such as the phone number the time and duration of the call and the name of the caller press the Info soft key 3 Press left to return to the idle screen Managing Contacts You can store a large number of contacts in your phone s local Contact Directory Contact your system administrator for the exact number You can dial and search for contacts in this directory You may be able to add edit and delete contacts Contact your system administrator to see if you have read only access to your local Contact Directory or if you can update it Note Customizing Your Phone If your system administrator sets up Corporate Directory on your phone you may also have read access to portions of your Corporate Directory Your system administrator determines which contacts you can see You can search for contacts in the Corporate Directory and add contacts from the Corporate Directory to your local Contact Directory For more information see Searching for Contacts in Your Corporate Directory on page 2 17 and Adding Contacts to Your Contact Directory from a Corporate Directory on page 2 16 You cannot updat
69. lect Settings gt Basic gt Preferences gt Time and Date The Time and Date screen displays Time and Date 1 Clock Date 2 Clock Time 3 Clock Order Do one of the following To change the date format press GED or To change the time format scroll to Clock Time and then press CED The Clock Date screen or the Clock Time screen displays Clock Date 1 01 Jan Mon 7 91 January HMonday 0 Jan 1 Mon or E Clock Time 2 212 AB PM Scroll to the date or time format you want and then press Ga Press keet to return to the idle screen Polycom SoundStation IP 6000 Phone User Guide To change the order of the time and date display 1 Press keeft and then select Settings gt Basic gt Preferences gt Time and Date gt Clock Order The Clock Order screen displays Clock Order 1 o Time before date 2 Date before time Scroll to the clock order you want and then press The default setting is date before time Press was to return to the idle screen To enable or disable the time and date display 1 Press was and then select Settings gt Basic gt Preferences gt Time and Date The Time and Date screen displays Time and Date 1 Clock Date 2 Clock Time 3 Clock Order Do one of the following To disable the time and date display scroll to Disable or To enable t
70. lycom SoundStation IP 6000 Phone User Guide Note Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you set up your phone the phone will be registered and ready to use If your phone is not part of a large phone deployment your phone may not be registered after you set it up Before you use your phone you or your system administrator will have to register it For detailed information on how to register your phone after you install it see Registering Standalone SoundPoint IP SoundStation IP and Polycom VVX 1500 Phones Quick Tip 44011 available from the Technical Notifications amp Feature Profiles Support Web page Setting Up the Phone Note This section describes how to set up your phone It includes the following topics Connecting Network and Power Sources on page 1 2 e Connecting Optional Extension Microphones to Your Conference Phone on page 1 4 Connecting an Optional Polycom Wireless Lapel Microphone to Your Conference Phone on page 1 5 To obtain microphones see your Polycom reseller Connecting Network and Power Sources Note There are two ways to connect your phone to the network and a power source Your system administrator can tell you which of the following methods best suits your teleconferencing needs Power over Ethernet PoE e AC Power Power over Ethernet Powe
71. may assign a label to each group or channel that easily identifies the phones in the group or channel such as All HR Dept Shipping Staff or Executives Each group or channel will have one of the following priorities e Normal By default broadcasts sent to Groups Channels 1 to 23 are considered Normal broadcasts If two users begin a broadcast on the same group channel at the same time the phone with the lower serial number will continue to transmit while the other phone will enter the receiving state By default all phones are configured to receive broadcasts sent to Group Channel 1 e Priority By default broadcasts sent to Group Channel 24 are considered Priority broadcasts A Priority broadcast will interrupt Normal broadcasts or active calls All phones receive Priority broadcasts unless Do Not Disturb is enabled Phones play Priority broadcasts at the phone s current audio level e Emergency By default broadcasts sent to Group Channel 25 are considered Emergency broadcasts An Emergency broadcast will interrupt Normal broadcasts Priority broadcasts and active calls and will play out at near maximum volume even if Do Not Disturb DND is turned on Your system administrator can enable your phone to operate in a broadcast mode called Push to Talk PTT In order to send and receive PTT broadcasts you have to subscribe to PTT channels PTT broadcasts are collaborative you can transmit messages and listen to replie
72. ne screen select how you want incoming calls handled when your phone is locked Allow ringing when locked Gelect this option if you want your phone to ring when you have an incoming call If you choose this option you can answer a call by entering your password DND when locked Gelect this option if you don t want your phone to ring You won t have the option to answer incoming calls All incoming calls will go to your voicemail system if enabled and display in your Missed Calls list Note that enabling this option on shared lines disables ringing only You will still see a visual notification of the call and have the option to answer it The default setting is Allow ringing when locked 3 Press the Lock soft key Your phone is locked Your phone may be set up so that you can quickly lock it by pressing the Lock soft key from the idle screen If you do this however you can t choose how to handle incoming calls Your phone will use the default setting Allow ringing when locked or the last setting you selected To unlock your phone 1 Press the Unlock soft key 2 Enter your user password and then press the Enter soft key The phone unlocks Using the Advanced Features of Your Phone Calling and Answering from a Locked Phone From a locked phone anyone can dial the standard emergency number such as 911 and other authorized numbers that an administrator can set up You can t call any other numbers
73. o perform a blind transfer 1 During a call press the Trnsfer soft key The following screen with the Blind soft key displays Cancel 2 Press the Blind soft key and then place a call to the party to whom you want to transfer the call See Placing Calls on page 3 2 If you want to cancel the transfer before the call is placed and return to the original call press the Cancel soft key The call automatically transfers to the party you specified Using the Basic Features of Your Phone Forwarding Calls Note Your company s settings may override this feature Call forwarding is not available on shared lines You can set up your phone to forward incoming calls to another party static forwarding or you can forward a call as your phone rings dynamic forwarding Your phone will forward calls even if you enable the Do Not Disturb Feature You can also reject calls from a particular contact by sending the call to your voice mail system or divert calls from a particular contact to another party For more information see Managing Incoming Calls on page 2 21 To access forwarding options gt gt Do one of the following Press gt and then select Features gt Forward or From the idle screen press the Forward soft key Forwarding Calls Statically You can set up your phone to forward calls to another number To forward calls to another extension 1 From the idle screen press the Forward soft
74. o the party Performing a Blind Transfer on page 3 10 Attended transfer The parties are automatically connected to each other after you exit a conference Set up a conference call and then end your participation For more information see Setting Up Conferences on page 3 6 and Ending Conferences on page 3 9 Polycom SoundStation IP 6000 Phone User Guide Performing a Consultative Transfer Perform a consultative transfer if you want to talk to the party to whom you are transferring the call Or you can choose not to talk to the party In this case you wait for the party s ring back sound and then transfer the call To transfer a call 1 During a call press the Trnsfer soft key The active call is placed on hold 2 Place a call to the party to whom you want to transfer the call See Placing Calls on page 3 2 3 When you hear the ring back sound press the Trnsfer soft key The transfer is complete If you want to talk privately to the person to whom you are transferring the call before the transfer is complete wait until the person answers the call talk to the person and then press the Trnsfer soft key To cancel the transfer before the call connects press the Cancel soft key Performing a Blind Transfer When you use a blind transfer you transfer a call without speaking to the party to whom you are transferring the call The call is automatically transferred as soon as you dial the party s number T
75. oes not display on the screen mm 1180 Be right back Thursday November 22 3 43 PM Hew Call Forward Selecting Contacts to Monitor Select the contacts whose presence you want to monitor by updating the contacts in your buddy list You add contacts to your buddy list from your local Contact Directory To view the status of contacts in your buddy list see Monitoring the Status of Contacts in Your Buddy List on page 4 6 To update your buddy list 1 2 Press wavs and then select Features gt Contact Directory From the Directory scroll to the contact Or search for the contact see Searching for Contacts in Your Local Contact Directory on page 2 17 To scroll through a list of contacts use the key to Page Up and the key to Page Down Polycom SoundStation IP 6000 Phone User Guide 3 5 6 Press the Edit soft key The Edit Contact screen displays Edit Contact A Aseii First Name Jame Last Name Lee Use the Next and Prev soft keys to scroll to the Watch Buddy field and then use the scroll keys or the Change soft key to choose Enabled or Disabled When Watch Buddy is enabled the contact is added to your buddy list and you can monitor the contact s status When Watch Buddy is disabled the contact is removed from your buddy list and you cannot monitor the contact s status The default for Watch Buddy is Disabled Press the Save soft key Press w gt to return to the idle
76. oice Mail Note Voice mail is an optional feature that your system administrator sets up and your system may not support it Screen options may vary with your application Voice mail may be accessible with a single key press Contact your system administrator about this option Your voice mail is saved in a centralized location and may be accessed from your phone Your phone may indicate voice mail by the following Anicon on the phone screen A stutter dial tone instead of a normal dial tone To listen to voice mail messages 1 Press left and then select Features gt Messages gt Message Center The Messages screen displays indicating the number of urgent new and old messages you have ES Messages 1 Urgent 0 2 New 1 2 To listen to your voice mail press the Connect soft key and then follow the voice or visual prompts on the screen 3 Press keeft to return to the idle screen 3 16 Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the SoundStation IP 6000 conference phone If you require additional information or assistance with these features contact your system administrator This chapter includes the following topics e Using External Microphones with the Conference Phone on page 4 1 e Handling Multiple Call Appearances on page 4 2 e Using Buddy Lists on page 4 2 e Using Instant Messaging on page 4 6 e Broa
77. ophones to expand the room coverage of your conference phone To connect extension microphones to your phone you will need the optional External Microphone Kit which contains two extension microphones Getting Started with Your Phone Connect the free end of the optional extension microphone cable to one of the microphone connectors on the phone as shown next Connecting an Optional Polycom Wireless Lapel Microphone to Your Conference Phone You can connect a Polycom Wireless Lapel Microphone to your conference phone so that a person can roam around the conference room and still be heard clearly The wireless lapel microphone connects to your conference phone s 2 5mm connection port The 2 5mm port is a line level input on the left side of your conference phone Polycom SoundStation IP 6000 Phone User Guide Features of the Phone The following figure shows the primary hardware features of your phone console Feature 1 Speaker Description Allows for ringer and hands free audio output 2 Microphones Provide 360 coverage by three internal microphones 3 LED Indicators Indicate phone and call status through three bi color LEDs The LEDs illuminate to indicate the following normal operational states e Solid red A muted call e Flashing red A call is on hold e Solid green A dial tone is available dialing is in progress or a call is in progress e Flashing green An
78. opyright laws and international treaty provisions Title ownership rights and intellectual property rights in the Software Product shall remain In Polycom or its suppliers Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law This Agreement gives you no rights in such content 2 7 Confidentiality The Software Product contains valuable proprietary information and trade secrets of Polycom and its suppliers and you shall protect the confidentiality of and avoid disclosure and unauthorized use of the Software Product 2 8 Dual Media Software You may receive the Software Product in more than one medium Regardless of the type or size of medium you receive you may use only one medium that is appropriate for your single Product You may not use or install the other medium on another Product 2 9 Reservation Polycom reserves all rights in the Software Product not expressly granted to you in this Agreement 3 SUPPORT SERVICES Polycom may provide you with support services related to the Software Product Support Services Use of Support Services is governed by the Polycom policies and programs described in the Polycom provided materials Any supplemental software code provided to you as part of the Support Services is considered part of the Software Product and is subject to the terms and conditions of this Agreement With respect to techni
79. ormation A hollow phone icon displays at the top of the screen Wednesday December 12 12 17 PM New Call Forward The phone is not registered to a server Ask your system administrator to register the phone to a server Polycom SoundStation IP 6000 Phone User Guide Displays Symptom Problem Corrective Action There is no display The display is incorrect The display has bad contrast Power is not correctly applied to the phone Verify that power is correctly applied to the phone e Check that the display is illuminated e Ensure the network cable is inserted properly on the underside of the phone Try unplugging and re inserting the cable e H your phone uses Power over Ethernet PoE have your system administrator check that the switch is supplying power to the phone The contrast needs adjustment Adjust the screen contrast See Updating the Display Contrast on page 2 5 The display is flickering Certain types of older fluorescent lighting cause the display to appear to flicker Try the following e Move the phone away from the lights Replace the lights Audio Symptom Problem Corrective Action The speaker has no audible sound Speaker volume is low Adjust the speaker volume During a call press the volume keys to adjust the volume Troubleshooting Your Phone Overall Fun
80. oundStation IP 6000 er i samr mi vid grunnkr fur og a rar kr fur sem ger ar eru i tilskipun 1999 5 EC Ar o Polycom UK Ltd deklare ka SoundStation IP 6000 atbilst Direktivas 1999 5 EK butiskajam prasibam un citiem ar to saistitajiem noteikumiem iuo Polycom UK Ltd deklaruoja kad is SoundStation IP 6000 atitinka esminius reikalavimus ir kitas 1999 5 EB Direktyvos nuostatas Hierbij verklaart Polycom UK Ltd dat het toestel SoundStation IP 6000 in overeenstemming is met de essenti le eisen en de andere relevante bepalingen van richtlijn 1999 5 EG Hawnhekk Polycom UK Ltd jiddikjara li dan SoundStation IP 6000 jikkonforma mal htigijiet essenzjali u ma provvedimenti ohrajn relevanti li hemm fid Dirrettiva 1999 5 EC Alul rott Polycom UK Ltd nyilatkozom hogy a SoundStation IP 6000 megfelel a vonatkoz alapvet6 k vetelm nyeknek s az 1999 5 EC ir nyelv egy b eldirasainak Polycom UK Ltd erkl rer herved at utstyret SoundStation IP 6000 er i samsvar med de grunnleggende krav og vrige relevante krav i direktiv 1999 5 EF Niniejszym Polycom UK Ltd oswiadcza ze SoundStation IP 6000 jest zgodne z zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami Dyrektywy 1999 5 WE Polycom UK Ltd declara que este SoundStation IP 6000 est conforme com os requisitos essenciais e outras disposi es da Directiva 1999 5 CE Polycom UK Ltd t mto vyhlasuje e SoundStation IP 6000 splna z kladn po iadavky a v etky
81. our personal phone settings Log out of a phone after you finish using it Place a call to an authorized number from a phone that is in the logged out state and requires a user login Change your login password Logging In and Out of a Phone Depending if the User Login feature is enabled and required you may or may not have to log in to the phone to use it However if you want to see your personal phone settings from the phone you ll have to log in If you don t log in you ll see the phone s default phone profile While logged in you ll have full access to your personal phone settings and your contact directory After you log out of the phone you ll no longer be able to view this information on the phone After you use a phone be certain to log out of the phone to prevent access to your personal settings To log in to a phone 1 If the User Login screen is in view go to step 2 If the User Login screen isn t in view do one of the following Press the Log in soft key or Press OS and then select Features gt User Login gt Log in From the User Login screen enter your user ID and password and then press the Log in soft key If you don t know what your user ID and password are ask your administrator Default passwords are preset at the factory to the numerals 123 However your administrator may have changed this for security reasons If your login credentials are accepted the phone updates to
82. pr slu n ustanovenia Smernice 1999 5 ES Polycom UK Ltd vakuuttaa t ten ett SoundStation IP 6000 tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sit koskevien direktiivin muiden ehtojen mukainen H rmed intygar Polycom UK Ltd att denna SoundStation IP 6000 star verensst mmelse med de v sentliga egenskapskrav och vriga relevanta best mmelser som framg r av direktiv 1999 5 EG Safety Notices 4 Safety Notices Safety Compliance and Disposal Information continued CORE IADPARHAE CT CORE RERE CEA FOCEEBMELTIETM COBRBPS IA PF LEV a gt BRC VIEL CBASNSC SSMS eS SECTCEPHVET FUER AAMC gt CELL RUE LT PSU VCCI B WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 375A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 48V min 0 375A Russian Compliance Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity CnNg 5119 Expiry 30 March 2014 New Zealand Telepermit Polycom SoundStation IP 6000 Handsfree VoIP Conference Telephone PTC 216 08 012 PTC Gen
83. ps service requests and more About This Guide Thank you for choosing the Polycom SoundStation IP 6000 conference phone This guide provides everything you need to quickly use your new phone You can also view this guide and other documentation related to the SoundStation IP 6000 phone from the SoundStation IP 6000 Support Web page Changes to This Guide This user guide has been updated to include new features and information The following sections have been added to this edition Connecting an Optional Polycom Wireless Lapel Microphone to Your Conference Phone on page 1 5 Configuring Your Phone Using the Polycom Web Configuration Utility on page 1 12 Using External Microphones with the Conference Phone on page 4 1 Broadcasting Messages Using Push to Talk and Group Paging on page 4 8 Accessing Personal Phone Settings with User Profiles on page 4 16 Locking the Phone on page 4 19 Investigating Phone Warnings on page 5 7 The following sections have been updated Setting Up the Phone on page 1 2 Updating the Backlight on page 2 5 Polycom SoundStation IP 6000 Phone User Guide Contents Contents About This Guide S dii Changes to This Guide j 4 eesti eae and me k We n k EAR iii 1 Getting Started with Your Phone s e 1 1l Setting Up the PHOME 4 kik k Gade te k y E0 k y dk did goes edocs ber de 1 2 Connecting Network and Power Sources 1 2 Po
84. r over Ethernet is the default connection for your phone AC power adapters are not included in the PoE package If you require one see your system administrator Getting Started with Your Phone The following figure shows how to connect your phone to the network using a PoE source To connect the phone using a PoE source 1 Connect one end of the 25 foot Network Cable to the LAN jack on the phone 2 Connect the other end of the 25 foot Network Cable to an available LAN port on the wall or hub switch device port AC Power To connect your phone to the network using AC power make sure you have the optional AC Power Kit The AC Power Kit contains a Power Adapter Regional Power Cord and a Power Insertion Cable Polycom SoundStation IP 6000 Phone User Guide The following figure shows how to connect your phone to the network using optional AC power Power Insertion Cable To connect the phone using AC power 1 Connect one end of the 25 foot Network Cable to the LAN jack on the phone Connect the other end of the 25 foot Network Cable to the Power Insertion Cable Connect the Power Insertion Cable to an available LAN port on the wall or hub switch device port Connect the Power Adapter to the Power Insertion Cable Connect the Power Adapter with the attached Regional Power Cord to the wall outlet Connecting Optional Extension Microphones to Your Conference Phone You can connect extension micr
85. r parties using the phone s local conference feature To quickly set up a conference you can use the Join soft key to create a conference between an active call and a call on hold After you set up a conference you can hold the conference call split the conference call into individual calls on hold or end the conference call and your connection to the conference call participants This section includes the following topics e Setting Up Conferences on page 3 6 e Holding and Resuming Conferences on page 3 8 e Splitting Conferences on page 3 9 e Ending Conferences on page 3 9 Setting Up Conferences You can set up a conference in one of two ways e Using the Confrnc soft key e Using the Join soft key if you have an active call and a call on hold Note Note Using the Basic Features of Your Phone Setting Up a Conference Using the Conference Soft Key To set up a conference using the Conference soft key 1 Call the first party 2 When the first party answers press the Confrnc soft key The active call is placed on hold If configured for single key press conferences the conference participant hears the dial tone and ringback when the conference host places the call to the new party 3 Enter the number of the second party and then press the Send soft key 4 When the second party answers press the Confrnc soft key to join all parties in the conference If configured for single key press conferences you do no
86. rating temperature 32 to 104 F 0 to 40 C e Relative humidity 20 to 85 noncondensing e Storage temperature 22 to 131 F 30 to 55 C Safety Notices 5 Polycom SoundStation IP 6000 Phone User Guide Safety Notices 6 End User License Agreement for Polycom Software This End User License Agreement Agreement is a legal agreement between you either an individual or a single entity and Polycom B V for the Polycom Software Product licensed by Polycom B V in Europe the Middle East Africa and Asia Pacific or Polycom Inc for the Polycom Software Product licensed by Polycom Inc in the rest of the world collectively Polycom The Software Product includes the computer software included herewith and may include associated media printed materials and online or electronic documentation Software Product By clicking I agree or by installing copying or otherwise using the Software Product you agree to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement do not install or use the Software Product and return it to your place of purchase for a full refund The Software Product is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The Software Product is licensed not sold to you and its use is subject to the terms of this Agreement 1 GRANT OF LICENSE Subject to the terms o
87. rator Contact your system administrator Controls Troubleshooting Your Phone Symptom Problem Corrective Action The dial pad does not work The dial pad on the phone does not respond Try the following Check for a response from other feature keys or from the dial pad e Place a call to the phone from a known working telephone Check for display updates e Check if the LAN port is active or inactive Press meno and then select Status gt Network gt Ethernet From the Ethernet screen scroll to LAN port and verify that it is Active Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port is operational if it is not accessible contact your system administrator Note Contact your system administrator before you restart your phone Your system administrator may want to troubleshoot the phone in more detail before restarting the phone and losing current status information Polycom SoundStation IP 6000 Phone User Guide Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key The phone is not in an active state Try the following Press the keys more slowly Call the phone to confirm that inbound call display and ringing is normal If successful try to press feature keys within the call to access the Directory or Buddy Status scr
88. rom any phone that vou re logged in to By default login passwords are factory preset to the numerals 723 Your administrator can change this default password if needed Polycom recommends that you change your password when you first log in to a phone Your user ID is managed only by your administrator meaning you cannot change it yourself To change your login password 1 Log in to any phone on your network 2 From the idle screen press wos and then select Features gt User Login gt Change User Login Password 3 From the Change User Login Password screen enter your old password enter a new password and confirm it and then press the Enter soft key Your password is changed The next time you log in to a phone you ll need to enter this password Locking the Phone Using the Advanced Features of Your Phone Lock your phone to do the following Prevent unauthorized outgoing calls Allow only authorized people to answer calls Prevent people from viewing or modifying phone information such as your directory or call lists When your phone is locked You can only make an outgoing call to a number from a list of authorized numbers You must enter a password to answer incoming calls All keys and screen items are disabled except those that allow you to unlock the phone or make an authorized call The messages The phone is locked and Authorized calls only scroll on the status bar Messages that displayed before
89. s Sending and Receiving PTT Broadcasts By default you re subscribed to Channels 1 24 and 25 This means that you can send and receive PTT broadcasts on Channels 1 24 and 25 Note Note Using the Advanced Features of Your Phone When you end a PTT broadcast the channel remains open and enters a waiting period This waiting period gives people who received the broadcast a chance to respond If no one responds within the waiting period the channel closes Sending PTT Broadcasts Before you can send a PTT broadcast you need to choose a channel to broadcast on Or you can hold the Talk soft key to immediately begin broadcasting on Channel 1 the default channel You can change your default channel to any channel you want see Updating the Default Channel on page 4 11 When you change the default channel vou re automatically subscribed to it To send a PTT broadcast 1 Press the Talk soft key to select a channel to broadcast on To automatically send a PTT broadcast on the default channel press and hold the Talk soft key and then go to step 4 2 From the PTT Channels List screen select the channel to send the broadcast on The list displays the default channel the most recent channel you sent a broadcast on and other channels you can broadcast on 3 To start the broadcast press and hold the Talk soft key Be sure to press the Talk soft key throughout the entire broadcast You ll hear a transmitting b
90. select User and then enter the User password The factory default password for a user is 123 5 Click Submit The Web Configuration Utility Home screen is displayed Customizing Your Phone You can customize your SoundStation IP 6000 conference phone by adjusting certain settings including language volume time and date display contrast backlight intensity and ring type You can also add contacts to the phone s local Contact Directory This chapter shows you how to customize your phone It includes the following topics e Configuring Basic Settings on page 2 1 e Adjusting the Speaker and Ringer Volume on page 2 8 e Using Call Lists on page 2 8 e Managing Contacts on page 2 10 e Managing Incoming Calls on page 2 21 e Understanding Shared Lines on page 2 24 Some customizations including shared lines and viewing a Corporate Directory must be set up by your system administrator Configuring Basic Settings To configure basic phone settings press leeft and then select Settings gt Basic to view the basic phone settings you can customize This section includes the following topics e Updating Preferences e Updating the Display Contrast e Updating the Backlight e Updating the Ring Tone Polycom SoundStation IP 6000 Phone User Guide Updating Preferences The Preferences menu allows you to customize the language that displays on your phone and to specify how the time and date display on the idle screen You can
91. sic gt Backlight Timeout 2 From the Backlight Timeout screen select a timeout period The default timeout is 40 seconds 3 Press w gt to return to the idle screen Updating the Ring Tone You can select from many different ring tones to distinguish your phone from your neighbor s You can also set distinctive ring tones for contacts in your local directory so you can identify callers when your phone rings Note Customizing Your Phone Selecting a Ring Tone You can choose a unique ring tone for your phone to identify it when it rings To select a different ring tone 1 Press left and then select Settings gt Basic gt Ring Type The Ring Type screen displays Ring Type 1 o Silent Ring 2 Low Trill Scroll to the ring type you want To hear the ring type before you select it press the Play soft key The default ring type is Low Trill To select the ring type press E Press let to return to the idle screen Setting Distinctive Ring Tones for Contacts Your company s settings may override this feature For more information contact your system administrator You can set a distinctive ring tone for each contact in your Contact Directory so you can distinguish callers To set a distinctive ring tone for a local contact 1 Press v gt and then select Features gt Contact Directory The Directory screen displays mm Directory E Ann Brown 1955 2 Scroll to th
92. system administrators can adjust the volume level of an Emergency broadcast Muting PTT Broadcasts While you send a broadcast you can press CA to mute your audio so that the people receiving your broadcast won t hear anything This behavior is similar to a phone call Updating the Default Channel If you press and hold the Talk soft key your broadcast will automatically transmit on the default channel Channel 1 If you want you can change the default channel To update the default channel 1 Press wos and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen select the Default Channel field and then enter the default channel you want to use 3 Press to save your change The default channel changes and you re automatically subscribed to it Polycom SoundStation IP 6000 Phone User Guide Updating Channel Subscriptions You can subscribe to any channel that has been enabled by the system administrator and appears in your channels list When you subscribe to a channel you can send and receive PTT broadcasts on that channel To subscribe to additional PTT channels 1 Press wos and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen select Channel Subscriptions 3 From the Channel Subscriptions screen select the channel s
93. t have to press the Confrnc soft key again The Active Conference screen displays 1955 Mon Nov 19 4 19 PM Active Conterence End Call Setting Up a Conference with an Active Call and a Call on Hold If you are currently in an active call and you have another call on hold you can create a conference call between the active call the call on hold and yourself by pressing the Join soft key Polycom SoundStation IP 6000 Phone User Guide To set up a conference call with an active call and a call on hold gt gt If you have an active call and a call on hold scroll to either call and then press the Join soft key The Active Conference screen displays 1955 Mon Nov 19 4 19 PH Active Conference End Call A conference is created with the active call the call on hold and yourself Holding and Resuming Conferences When you place a conference call on hold you place all other conference participants on hold To place a conference call on hold gt gt From the Active Conference screen press the Hold soft key The Hold Conference screen displays The other parties in the conference call are held mm 1955 Tue Nav 20 3 04 PH Hold Conference Resume Hew Call From the Hold Conference screen you can do the following To resume the conference call press the Resume soft key The Active Conference screen will display again e To place a call toa new party press the New Call soft
94. t of failure of the original All copies of the Software Product must be marked with the proprietary notices provided on the original Software Product You may not reproduce the supporting documentation accompanying the Software Product 2 3 Modifications You may not modify translate or create derivative works of the Software Product 2 4 Proprietary Notices You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation 2 5 Software Transfer You may permanently transfer all of your rights under this Agreement provided you retain no copies you transfer all of the Software Product including all component parts the media any printed materials any upgrades this Agreement and if applicable the Certificate of Authenticity and any recipient agrees to the terms of this Agreement If the Software Product is an upgrade any transfer must include all prior versions of the Software Product However if the Software Product is marked Not for Resale or NFR you may not resell it or otherwise transfer it for value 2 6 Copyright All title and copyrights in and to the Software Product including but not limited to any images photographs animations video audio music text and applets incorporated into the Software Product the accompanying printed materials and any copies of the Software Product are owned by Polycom or its suppliers The Software Product is protected by c
95. ting period During this period you can respond to the broadcast see Replying to PTT Broadcasts on page 4 10 How you receive a PIT broadcast depends on the broadcast priority whether you re in an active call or if you re allowed to receive broadcasts during active calls e Receiving PTT Broadcasts When You re Not in an Active Call If you receive a broadcast and you re not in an active call the broadcast immediately plays regardless of the broadcast priority e Receiving PTT Broadcasts During Active Calls How you handle a broadcast when you re in an active call depends on the broadcast priority and if you re allowed to receive a broadcast when you re in an active call If the broadcast is a Normal broadcast If your phone is enabled to receive broadcasts during active calls the broadcast immediately plays You ll hear both the original call and the broadcast To listen to only the broadcast hold or end the call If your phone isn t allowed to receive broadcasts during active calls the broadcast displays as a held broadcast To listen to the broadcast scroll to the broadcast and press the Accept soft key If the broadcast is a Priority or Emergency broadcast the broadcast immediately plays You ll hear both the original call and the broadcast To listen to only the broadcast hold or end the call Replying to PTT Broadcasts When a broadcast ends the broadcast enters a 10 second waiting period During this per
96. to the idle screen 11 LCD graphic display Shows the time and date menus and soft keys as well as information about calls messages and features The status bar the line that displays the directory number also displays icons and text including e Popup text such as network error messages e Do Not Disturb information e Call forwarding information e Missed call text e Presence text such as Busy Prompt text such as Enter URL e Time and date If there are multiple items to display the items will display in a scrolling fashion Understanding Line and Call Icons Getting Started with Your Phone Icon 4 Ho Line or Call State Active call using Polycom HD Voice technology Description A call is in progress using Polycom HD Voice The active call icons merge into one icon on the phone screen The following figure shows what displays on the screen during an active call 4 Active call not using Polycom HD Voice A call is in progress that does not use Polycom HD Voice dill Do Not Disturb Conference A conference is in progress See Hosting a Conference Calls on page 3 6 Dialing The phone is dialing a number You have enabled the Do Not Disturb feature on your phone Your phone will not ring See x Using Do Not Disturb on page 3 14 Forwarding You have enabled the forwarding feature on K your phone See Forwarding Calls on page 3 11 Hold A
97. tory 1 Press keeft and then select Features gt Corporate Directory The Corporate Directory search screen displays Note If you have enabled your phone to save the results of your last search or remember the last contact you selected your previous search results or the contact will display instead of a blank search screen To enable this feature see Enabling Your Phone to Save Corporate Directory Search Results on page 2 12 Se Search Filtered 2 Scroll to the contact you want to call Or search for the contact see Searching for Contacts in Your Corporate Directory on page 2 17 To scroll through a list of contacts use the key to Page Up and the key to Page Down 3 Press the Dial soft key Managing Incoming Calls You can manage incoming calls from the contacts in your Contact Directory by doing the following Setting up a distinctive ring tone for a contact e Rejecting calls from a particular contact by sending the call to your voice mail system If you do not have a voice mail system set up the call will still ring on your phone e Diverting calls from a particular contact to another party Distinguishing Calls You can customize your phone so that you can distinguish callers by certain ring tones For information on setting a distinctive ring tone for a particular contact see Setting Distinctive Ring Tones for Contacts on page 2 7 Polycom SoundStation IP 6000 Phone User Guide Rej
98. u broadcast one way announcements to a specified group of phones called a Paging Group In Group Paging mode users must subscribe to Paging Groups to send and receive pages Sending and Receiving Pages To send and receive pages you need to subscribe to certain Paging Groups By default you re subscribed to Paging Groups 1 24 and 25 This means that you can send and receive pages to Paging Groups 1 24 and 25 Sending Pages By default when you send a group page it s automatically sent to Paging Group 1 This is your default paging group You can change your default paging group to any group you want see Updating the Default Paging Group on page 4 15 If you change your default paging group gou re automatically subscribed to it You can t send a Page mode page while you re in an active call To send a page 1 To send a page press the Paging soft key To automatically send a page to the default paging group press and hold the Paging soft key and then go to step 4 2 From the Paging Groups List screen select the paging group to send the page to The list displays the default paging group the most recent group you paged and other paging group that you can page 3 To begin a page press the Page soft key Just before the page starts you ll hear an alert tone and then the page begins 4 Begin speaking 5 To end the page press the End Page soft key Polycom SoundStation IP 6000 Phone User Guide
99. used in 48 C F R 12 212 or 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 or 48 C F R 227 7202 1 through 227 7202 4 as applicable the Commercial Computer Software and Commercial Computer Software Documentation are licensed to United States Government end users 1 only as Commercial Items and 2 with only those rights as are granted to all other users pursuant to the terms of this Agreement www polycom com Corporate Headquarters 6001 America Center Dr San Jose CA 95002 USA Phone 925 924 6000 Israel Office 94 Derech Em Hamoshavot P O B 3654 Petach Tikva 49130 Israel Phone 972 3 925 1444 Fax 972 3 921 1571 Netherlands Office Tarnspolis Park Siriusdreef 41 2132 Wt Hoofddorp Netherlands Phone 31 0 230 2600
100. w intensity or turn off the backlight entirely Polycom SoundStation IP 6000 Phone User Guide When you change the Maximum Intensity you modify the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high levels for both Backlight On and Backlight Idle intensities decrease The backlight automatically turns on with any phone activity By setting the Backlight Timeout you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity By default after the phone is idle for 40 seconds the backlight dims To change the backlight intensity 1 Press left and then select Settings gt Basic gt Backlight Intensity From the Backlight Intensity screen select Backlight On Intensity From the Backlight On Intensity screen select the intensity you want and then press the Save soft key The default Backlight On Intensity is High Select Backlight Idle Intensity From the Backlight Idle Intensity screen select the intensity you want and then press the Save soft key The default Backlight Idle Intensity is Low Select Maximum Intensity From the Maximum Intensity screen press the Up or Down soft keys to increase or decrease the maximum intensity the screen can display and then press the Ok soft key Press w gt to return to the idle screen To change the backlight timeout 1 Press Wands and then select Settings gt Ba
101. wer over Ebene 1 2 AC Bomen a s d 2 24 3 543 4 4 tikti biki aa hn W WR i e ee aR 1 3 Connecting Optional Extension Microphones to Your Conference PHONE gt kuya Kek kn dk kek E kal kek En le we 1 4 Connecting an Optional Polycom Wireless Lapel Microphone to Your Conference Phone 1 5 Features of the Phone e ENEE dihana l y ran Galen ae 1 6 Understanding Line and Call Icons A KK KK KK KK KK KK 1 9 Navigating Menus and Entering Data 1 10 Configuring Your Phone Using the Polycom Web Configuration Un 1 12 2 Customizing Your Phone e 2 Configuring Basic Settings 0 KK KK KK KK KK KK KK KK KK KK eee 2 1 Updating Preferences i630 i056 cee sees babe p ee ees di eek ee nee 2 2 Updating the Language 2 2 Updating the Time and Date Display 2 2 Updating the Display Contrast usuusu KK KK KK KK KK KK KK 2 5 Updating the Backlight s ANEN REES EEN beens as 2 5 Updating the Ring Ton 2 6 Selecting a Ring one 2 7 Setting Distinctive Ring Tones for Contacts 2 7 Adjusting the Speaker and Ringer Volume 2 8 Using Call Dieter ENEE Are EEEE EEEE EA NEER 2 8 Managing CoTllacfS s s5 ked da ba d eee eee ars 2 10 Viewing Your Local Contact Director 2 11 Accessing Your Corporate Director 2 11 Enabling Your Phone to Save Corporate Directory Search RESults oi s okere xa cose
102. y you can access call lists directories and speed dial lists to display and dial the number for you To access a Call list press the Menu key and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls Scroll to the call you want to dial and then press the Dial soft key For more information see Using Call Lists on page 2 8 To access your Contact Directory or Corporate Directory press the Menu key and then select Features gt Contact Directory or Corporate Directory Scroll to or search for the contact you want to dial and then press the Dial soft key For more information see Managing Contacts on page 2 10 To place a call using a speed dial index number press the Up scroll key scroll to the party you want to call and then press the Dial soft key For more information on other ways to use speed dial see Placing Calls Using Speed Dials on page 3 3 Placing Calls Using Speed Dials Use a speed dial index number for quick dialing Speed dial index numbers are associated with entries in your Contact Directory For information on managing speed dial entries from your Contact Directory see Managing Speed Dial Entries on page 3 15 To place a call using a speed dial index number 1 Press CD The Speed Dial Info screen displays Speed Dial Info Do one of the following Ifyou know the contact s speed dial index number enter the number or Ifyou do not know the
103. ycom SoundStation IP 6000 Phone User Guide Using Do Not Disturb To prevent your phone from ringing activate the Do Not Disturb feature Calls you receive while Do Not Disturb is enabled will display in your Missed Calls Call List see Using Call Lists on page 2 8 If you have chosen to forward your calls to another number calls will be sent to that number if Do Not Disturb is enabled To enable and disable Do Not Disturb 1 Press wads and then select Features The Features screen displays If Do Not Disturb is not highlighted scroll to it rm Features 1 Do Not Disturb 2 Forward 3 Contact Directory 2 To toggle Do Not Disturb on or off press GaecD When you enable Do Not Disturb a flashing icon x displays at the top left of the screen When you disable Do Not Disturb the registered line icon displays instead The following figure shows what the Features menu looks like with Do Not Disturb enabled Features 1 Do Not Disturb 2 Forward 3 Contact Directory 3 Press w gt to return to the idle screen If you enabled Do Not Disturb the idle screen displays a flashing icon next to the directory number Using the Basic Features of Your Phone Managing Speed Dial Entries Note Use the speed dial feature for fast automated dialing To use speed dial you enter a speed dial index number instead of entering a complete phone number When you create a Conta

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