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Softphone User Guide

1. 3 Click Send All to connect to the entered numbers Send All 4 Once the call is connected to the entered numbers start holding a conference call Hello 104 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeSer Conference x Group 5 To release a call during a conference click Delete next to the corresponding number af send Conference pore 6 Enter the number to be connected in the vacant field and click Send to connect an additional call 7 Click Exit to end a conference call SAMSUNG Electronics Co Ltd 105 CONVENIENT FEATURES In Overlap Mode 1 Click the Conference button during a call z 2 Enter a phone number to be added to a Fri 08 Oct 02 21 3214 conference call make next call SAMSUNG Conference Screen Transfer Hold Jo Speaker 3 If the other party answers a call click the Conference button again to make a conference call e To add phone numbers continuously click the Conference button and then enter a phone number 106 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office Call Forwarding This function allows you to forward a call to a specific station when you cannot answer a call because you are transferred to another seat or absent for a long time The following describes how to enable call forwarding by using function codes C
2. Enterprise IP Solutions OfficeServ Softphone User Guide This manual is proprietary to SAMSUNG Electronics Co Ltd and is protected by copyright TABLE OF CONTENTS i INTRODUCTION 4 CONVENON morer nanan N E E nace 4 Major Functions of OfficeServ SOfPNONe ccccccecccecseeeeeeeeeeeeaeeeeeeaeeeeesaaeeeeseeeeesaaeeeesaaes 4 OfficeServ Softphone Setup c cc cccccccccsecccseeeccececeeeeseeeesseeeesecessecessaeeseneesseesseeeeseeeseas 7 l THINGS YOU SHOULD KNOW 16 Introduction to the OfficeServ Softphone 0 ccc eeccccecccceeeeceeeeeeeeeeeeeeeseceseusesseeeeseeeesees 16 Windows of OfficeServ SoftPhone ccc ecccceeccceeeeceeececeeeecaecesaeeesseeeeseeesseeesseeeeseeeesaes 18 aaus DSplay Se a ee ee ee Re eee ee ee eee er ee 25 BS a Seg aan sna ctsnntrehsc tact E aria t cemeaucienePneee satan nesuenteadedavansuatucdentaietansusnen 25 Taskbar CORI CS seesricnrin i aai A i a ei Eaei 26 OfficeServ Softphone Option SettingS cc ceccccecceseeeeceeeeseeeeceeeeeseeeeseeeeseeeesseeesseeeees 27 Speaker and Microphone Setting System Setting ccccccccsseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeesaees 62 MAKING A CALL 69 Before Making a Calls cicsccnciateveceancntissacaiwendentaneiendebersdesisedicacaissecdaehaee snceekusndestentinadaneredesdeceds 69 Making an Intercom Call c cccccccsscecceseeeceeneeeceuscecseuececsueeessausessegeeessuseeessueeesseneessanss 73 Maki
3. NOTE Setting an Answer Mode An answer mode can be set in System Config tab of Option Config For details refer to OfficeServ Softphone Option Settings of Things you should know SAMSUNG Electronics Co Ltd 93 ANSWERING A CALL Answering an External call This function allows you to answer the call from an external l Answering an External call This function allows you to answer the call from an external Fri 08 Oct 00 06 3214 CALL FROM 01030012 34 CALLBACK MESSAGE CAMP ON SAMSUNG conference sereen Transfer Hold J Spear 94 OfficeServ Softphone rings and displays a message notifying you that a call has arrived e If the ring volume is set to minimum OfficeServ Softphone will display only a message Click Send to answer the call e Click Speaker or receiver to answer the call Click End to end the call e If answering a call after clicking the receiver click the place where the receiver is placed SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office l Answering an External Call Using a Night Service Bell This function allows another Softphone user to answer an external call when the user is away at night and cannot answer the call This function is not available for intercom calls 1 If an external call is made at night OfficeServ Softphone rings through an external page speaker AOM 2 Select UN
4. 2 Enter the message text to be saved Draft Message x Have a nice day x Save S Close C 3 Click savels to save the message text in the message box 146 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ Call Log This function allows you to check the call log Recent Call Log 1 Select Recent Call Log of Call Log from the Message Call Log window Bg Call Loo E Recent Call Log eY ugong Logs Incoming Logs 2 The list of the recently Outgoing and Incoming calls appears as shown below Message Call Log x cal SendNew Message Reply B9 Draft Message 29 Delete Message fj Delete All 9 Refresh 5 4 Text Message Memo oof New Message 3210 2004 09 23 PM 2 21 14 OMin 12Sec gt Received Message p 3019 2004 09 23 PM 2 21 04 OMin 5Sec Sent Message 3210 2004 09 23 PM 1 41 50 OMin 5Sec i ea 3210 2004 09 23 PM 10 56 28 OMin 7Sec 3210 2004 09 23 AM 10 10 58 OMin OSec C 3210 2004 09 23 AM 10 10 48 OMin 3Sec C 3210 2004 10 07 AM 8 32 12 OMin SSec 3210 2004 10 06 AM 11 37 35 OMin 41Sec 3210 2004 10 06 AM 11 00 38 OMin 85ec 3210 2004 09 23 PM 6 55 34 OMin 3Sec 3210 2004 09 23 PM 2 52 11 OMin 20Sec 3210 2004 09 23 PM 2 52 01 0Min 8Sec 3210 2004 09 23 PM 2 49 51 0Min 7Sec E Outgoing Logs 6 Incoming Logs 13 Item s e Select Call to dial a phone number selected from the call log e Select Reply to send a message
5. 4 Enter a call forwarding number Softphone Configuration x Option Device Config System Config Forward Key Map Dial Rule Audio A Call Forwarding Disable C Always BUSY No Answer C BUSY f No Answer C DND Folow Me C j 5 Click 0K 52 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ Key Map Tab The Key Map tab allows you to set the frequently used functions of the Softphone as the shortcut keys of F2 to F12 1 Click Option Config icon a of the OfficeServ Softphone starting window SAMSUNG zi ason Remove _ Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys of F2 to F12 To set a key to be mapped select the command to be mapped then under New Key hit a key among F2 to F12 on the keyboard then click Assign To remove an assigned shortcut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove SAMSUNG Electronics Co Ltd 53 THINGS YOU SHOULD KNOW Key Mapping Setting 1 Select an item to which a key will be mapped Softphone Configuration Eal Option Device Config System Config Forward Key Map Dial Rule Audio Key Map Command Current Key Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys of F2 to F12 To set a key to be mapped sel
6. If an intercom or external call is while in standby state your Softphone rings and the button for the waiting call blinks in the AOM window This function allows you to answer the waiting call 1 Click Screen to display the AOM window AOM 2 Click a blinking station or CO line number Mp from the AOM window 3 Speak to the recipient when the recipient answers the call ra Hello ae Hald 4 If another call arrives during a call click Hold and then click the blinking number from the AOM window 98 SAMSUNG Electronics Co Ltd CONVENIENT FEATURES Features Used During a Call This section describes features of OfficeServ Softphone that can be used while being connected to an intercom or external call Call Hold If an urgent matter comes up or if another call arrives while calling you can put the other party on hold and resume the conversation after a short while Holding an Intercom Call 1 Press Hold while calling to put an intercom call on hold Fri 08 Oct 00 06 3214 2 The On ex hold message is displayed in 3240 0n ex hold the window e If the station number is registered to the AOM window the button for the station Sie SD GEE ID Oo number blinks 3 Select Hold or CALL1 of the AOM window to reconnect to the call on hold SAMSUNG Electronics Co Ltd 99 CONVENIENT FEATURES Holding an External call 1 Press Hold while calling to put an exte
7. gt lt Device Config System Config Forward Key Map Dial Rule Audio Normal T Run on Windows Startup IM Always on Top I Beep on Ringing Tl Call Connect Memo Screen Pops T View OfficeSery News new Window News Scroll Speed Normal gt News Font Color Program Key Column ji Column gt 4 Message IV View Message upon receipt Message Alarm Message Alarm Repeat once gt B Debug Log I Save Log Data of UDP Packet Status Info SAMSUNG Electronics Co Ltd 27 THINGS YOU SHOULD KNOW Normal Run on Windows Startup Always on top Beep on Ringing Call Connect Memo Screen Pops View OfficeServ News new Window Program Key Column Message View Message Upon receipt Message Alarm Repeat Debug Save Log Data of Log UDP Packet 28 Description Enables OfficeServ Softphone to run automatically when starting Windows Enables the OfficeServ Softphone window to be always located above other programs Allows you to be notified by a beep sound which is a speaker sound from the PC when a call is connected or a new message arrives This option allows you to use the call pickup function because you can hear a new call easily Automatically displays the Memo window when a call is connected Users can view news through the OfficeServ News window This function is provided only when NEWS CALL item is set at the AOM window News Scroll Speed Allows you
8. Sets environments for using OfficeServ Softphone SAMSUNG Electronics Co Ltd 19 THINGS YOU SHOULD KNOW Show NumPad button This button is used to show or hide the NumPad window Send Cancel End Send This button is used to make or to answer a call Cancel This button is used to delete a phone number or a function code End This button is used to end a call or to cancel a selected function Redial Mute Redial This button is used to dial the most recently dialed number Mute This button is used to block sound from the caller during a call Speaker Volume Bar This bar is used for adjusting the speaker volume The output level of the speaker is displayed in a graph during a call MIC Volume Bar This bar is used for adjusting the volume of the microphone The output level of the microphone is displayed in a graph during a call Dial Button Number Button This button is used to enter a phone number or a function index This button is used to enter and or to find a function index Conference Screen Transfer Hold Conference This button is used for conference calls Screen This button is used to show or hide the AOM window Transfer This button is used to transfer a connected call or to set a function code Hold This button is used to briefly hold a connected call Speaker This button is used to make or t
9. avance AC97 Audio Transmit Microphone avance AC97 Audio Ringer Setting Ringer Audio Device Default Playback Device Ring volume Speaker Volume Off Hook Volume Page Volume MIC Volume Voice Settings Playback Speaker Allows you to select a required playback device e g speaker in OfficeServ Softphone Transmit Microphone Allows you to select a required transmission device e g microphone in OfficeServ Softphone Ringer Settings Ringer Audio Device If one or more audio devices are configured in a PC where OfficeServ Softphone is used you can select a ringer audio device in Softphone For instance if a receiver is used a ringing sound can be set in an external speaker again Select Default Playback Device to set the same devices in Voice Settings 60 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ 3 Adjust volumes in OfficeServ Softphone Softphone Configuration gt e Option Device Config System Config Forward Key Map Dial Rule Audio ch Audio Config Voice Settings Playback Speaker avance ACS Audio gt Transmit Microphone avance AC97 Audio Ringer Setting Ringer Audio Device Default Playback Device Ring Volume Speaker Volume Off Hook Volume MIC Volume Ring Volume Allows you to adjust ringing sound volume Speaker Volume Allows you to adjust speaker volume during a call Speaker Volu
10. Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway STOP Installation Dy TMP 200 Installation Procedure The installation procedure for TMP 200 is same as that for TMP 100 TMP 100 TMP 200 Installation Check Windows XP TMP 100 1 Upon successful installation of TMP 100 or TMP 200 restart OfficeServ Softphone The icon circled below should appear on the main window if the installed TMP 100 or TMP 200 is properly connected OfficeServ Softphone SAMSUNG SAMSUNG Electronics Co Ltd 151 ANNEX a Select Start gt Settings S gt Control Panel C gt Sounds and Audio Devices from the Windows desktop ries File Edit View Favorites Tools Help tack r wi Search gt Folders E Address E Control Panel z n 2 A va Control Panel a her Wi CS AC3 Filter Accessibility Add Hardware Add or Administrative Date and Time Display R Switch to Category View Options Remov Tools B Q vA z B s See Also za Folder Options Fonts Game Internet Keyboard Mouse Network EA Windows Update Controllers Options Connections Help and Support f a b ta e Bp Fs Phone and Power Options Printers and Regionaland Scanners an
11. Enables an incoming call to wait automatically without making the caller hear the busy sound when another external call is connected while making an external call Allows you to use a shortcut key set in a function Allows you to answer an incoming call by clicking Send while a phone is ringing Set to OFF Click Send when a phone rings Then you can hear a dial tone ring Click the blinking button on the AOM window to answer the call Allows you to type a password when changing the AME status Allows you to stop the function of displaying the information on the caller in the window while a call is being connected Allows you to hear page automatically when a busy station is in a camp on status during page Allows you to display a toll for the calling duration while calling Allows you to store caller IDs ON Allows you to store caller IDs for all calls OFF Allows you to store caller IDs for unanswered Calls Allows you to answer an external call automatically SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office Preference Option Description Function Select Dial Mode Allows you to select a dial mode Enbloc Overlap Enbloc This is a mode set in the Softphone by default Press a phone number and then click Send to connect a call when making a call If you press an invalid phone number you can delete the phone number and enter the number again Overlap When press
12. Outlook with the Softphone directory data by adding the address book data imported from Microsoft Outlook to the address book data registered to the personal directory of OfficeServ Softphone e Cancel Allows you to cancel importing the Microsoft Outlook address book data 140 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office 3 If the address book is successfully imported the window below appears Personal Directory xe d 23 f 23 addresses were imported from Microsoft R Outlook R OK Exporting the Address Book from the Softphone Phonebook to Microsoft Outlook 1 Click a Save Directory from the Personal Directory window a Click Yes to export the entire address book from the Softphone Phonebook to Microsoft Outlook Personal Directory x Export data to Microsoft R Outlook R 7 All Selected Cancel e All Allows you to export the entire OfficeServ Softphone Phonebook data to the address book data of Microsoft Outlook e Selected Allows you to export only the selected Phonebook data to the Microsoft Outlook address book data CHECK When the MS Outlook is not install or not initialization for address after J install message is displayed If the message above is displayed when Load Directory or Save Directory is selected check if Microsoft Outlook is properly installed and if the Microsoft Outlook is configured SAMSUN
13. Speaker Fri 08 Oct 02 47 3214 a message has been set to 3210 SAMSUNG Conference Screen Transfer Hold J Speaker 122 1 Make a call by clicking the receiver If the recipient is busy or does not answer the call select MESSAGE from the window 2 A call request message is left in the recipient s station SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ l Deleting a Message This function allows you to delete your phone number left in another station or phone numbers left in your station Deleting Your Number Left in Another Station 1 Enter the function code for message deletion 4 gt 2 2 Enter the target station number SAMSUNG Electronics Co Ltd 123 CONVENIENT FEATURES Deleting a Phone Number Left in Your Station 1 Enter the function code for message deletion 4 gt 2 2 Enter your station number i Checking Answering Deleting a Message This function allows you to check answer delete the messages left in your Softphone When any messages are left in your Softphone the red LED blinks AOM L MESSAGE 1 Click MESSAGE from the AOM window 2 The most recently left message is displayed e REPLY Allows you to make a call to the number of the station where a message is SAMSUNG left If the user who has left the message a does not answer the call the red LED blinks e NEXT Allows you to check the next mess
14. is displayed in the window select CALLBACK SAMSUNG conference screen Transfer Hold JO Speaker Fri 08 Oct 00 34 3214 a call back is set to 3210 messa OHVA 2 A call back message is displayed SAMSUNG Conference Screen G Transfer Hold Speaker Fri 08 Oct 02 48 3214 3 Once the recipient ends a call your Softphone will ring and the callback OOOO message will be displayed SAMSUNG Conference Screen Transfer Hold J Speaker 4 Click Send Then the station of the recipient rings 14 SAMSUNG Electronics Co Ltd Camp On Enterprise IP Solutions OfficeServ This function allows you to urgently speak to the recipient when you make a call to a busy station R Fri OS Oct 00 06 3214 3210 Busy CALLBACK OH A SAMSUNG conference Screen Transfer Hold Speaker Hello SAMSUNG Electronics Co Ltd ppp 1 If a busy tone rings and the busy message is displayed in the window when making a call select CAMP ON 2 A tone rings every few seconds to notify the recipient that an urgent call has arrived 3 Wait until the recipient answers the call 75 MAKING A CALL Connecting to an Operator This function allows you to connect a call to an in house operator or operator group 1 Click 0 and Send in sequence to connect a call to an in house operator or operator group 2 Enter the
15. ANSWERING A CALL Answering Calls This section describes the functions for answering calls using OfficeServ Softphone This user guide mainly describes how to make a call using Send or End Answering Calls by Using the Send Speaker or End Button Click Send or Speaker to make a call Click End to end the call Answering Calls by Using the Receiver If a skin that has a receiver window is used click and lift the receiver to answer a call Click the place where the receiver should be placed and replace the receiver to end the call 90 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office Answering Calls by Using the Call Alert Window If the OfficeServ Softphone program window is minimized or hidden the call alert window will be displayed to notify you of a call connection 1 If a call is connected the call alert window will appear all alert From 3210 Calling A Upon clicking the call alert window a call is connected to the caller If a phone number is registered in the phone book the caller ID will be displayed in the window Sendor Info F Name hong gil dong E Mail hong adrdress co kr Fax Registration Date 2004 10 11 PM 4 56 50 Caller ID Display NOTE EN Only a caller ID is displayed by default If a caller ID is registered with the phone book the name e mail address facsimile number and phone number registration date will be
16. Log x i 2004 10 07 PM 12 53 07 test g Received Message of Sent Message fs Dra 42 Call Log E Recent Call Log E gt Outgoing Logs 6 Incoming Logs D Item s e Select Call or the target message Drag and drop the message to the LCD window to make a call to the user who has sent the message e Select Reply to send a reply to the user who has sent the message e Select Delete Message to delete the selected message To delete all the received messages select Delete All Then a message that prompts you to delete the message will appear e Select Refresh to receive new message data 144 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office Received Message 1 Select Received Message of Text Message from the Message Call Log window Text Message cook Mew Meccan 2 The list of the received messages is displayed Sent Message 1 Select Sent Message of Text Message from the Message Call Log window Text Message es Mew Message owe Received WMescane pA The list of the sent messages appears Draft 1 Select Draft of Text Message from the Message Call Log window Text Message es New Message S Received Message E Cont hioccano 2 The list of the messages stored in the message box appears SAMSUNG Electronics Co Ltd 145 MENUS Saving Messages in the Message Box Click Draft message from the Message Call Log window
17. an off hook page and resume conversation with the other party on hold AOM M aa 1 Once an off hook page starts CALL2 in _ the AOM window blinks AOM E con2 2 When you clicks CALL2 the other party is on hold and the call is connected to the person who makes a page e CALLI in the AOM window blinks AOM 7 cui 3 After ending the call click CALL1 to speak to the other party on hold Blocking Off Hook Page Clearing the Block of Off Hook Page This function allows you to block another user to make an off hook page to you or clear the block by using the urgent alarm block off hook page block function of the Softphone 1 Select OHVA BLOCK from the Soft Menu window in a standby state a Fri 08 Oct 02 51 3214 OHVA BLOCK 2 Select ON from the window to disable an off hook page e Select OFF from the window to clear the SAMSUNG disabling SAMSUNG Electronics Co Ltd 121 CONVENIENT FEATURES Message This function allows you to leave a call request message when the recipient in a station is on the phone or cannot answer a call Or you can leave a message on the recipient s station when the recipient is absent Leaving a message This function allows you to leave a call request message when the recipient in a station is on the phone or does not answer the call Fri 08 Oct 00 06 3214 3210 Busy CALLBACK MESSAGE SAMSUNG conference Screen Transfer Hold
18. displayed as well SAMSUNG Electronics Co Ltd 91 ANSWERING A CALL Answering an Intercom Call This function allows you to answer the call from an intercom l Answering an Intercom Call This function allows you to answer the call from an intercom a Fri OS Oct 00 06 3214 CALL FROM 3210 EXE SECR MSG EXEC DIVERT conference Screen Transfer Hold Speaker 92 OfficeServ Softphone rings and displays a message notifying you that a call has arrived e If the ring volume is set to minimum OfficeServ Softphone will display only a message Click Send to answer the call e Click Speaker or receiver to answer the call Click End to end the call e f the call was answered by clicking the receiver click the receiver again to end the call SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office l Answering a Call in Auto Answer Mode This function allows you to answer an intercom call by using a phone in auto answer mode 1 When a call is made the call is automatically connected to you 2 Click End to end the call e Or click Speaker l Answering a Call in Page Answer Mode This function allows you to answer an intercom call by using a phone in page answer mode 1 When a call is connected to you you can hear the caller s voice A P Hello e However the caller cannot hear your voice 2 Click Send to speak to the caller
19. eutecticsinc com Functional Relation between IPP100 and OfficeServ Softphone Receiver HOOK button Receiver HOOK button SAMSUNG Electronics Co Ltd 153 ANNEX 154 Claritel 1750 For detailed information on how to install Claritel i750 or on Claritel i750 refer to http www clarisys com Functional Relation Between Claritel i750 and OfficeServ Softphone Key Pad mapping On OFF Keypad 0 9 Arrow button SEND End Mute button Unique feature of Claritel 1750 Volume adjustment On OFF Hook button Keypad 0 9 Arrow button Send button or enter key of the keyboard End Volume adjustment SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office Softphone User Guide 2004 Samsung Electronics Co Ltd All rights reserved Information in this document is proprietary to SAMSUNG Electronics Co Ltd No information contained here may be copied translated transcribed or duplicated by any form without the prior written consent of SAMSUNG ELECTRONICS
20. phone number can be edited SAMSUNG Electronics Co Ltd 139 MENUS Microsoft Outlook Address Exchange This function allows you to export the Phonebook of the Softphone to the address book of Microsoft Outlook or to import the address book of the Microsoft Outlook from the Softphone Compatibility With Microsoft Outlook Address Book NOTE To take advantage of the compatibility between the Phonebook of OfficeServ Softphone and the address book of Microsoft Outlook the Microsoft Outlook program should be installed on the PC where the Softphone is installed and the PC should be configured to support Microsoft Outlook Importing the Address Book from Microsoft Outlook 1 Click 2 Load Directory from the Personal Directory window 2 Click Yes to import the address book from Microsoft Outlook Personal Directory E3 Do you want to import your Microsoft R Outlook R Contacts Yes the Microsoft R Outlook R Contacts replaces the information on the Personal Directory No the Microsoft R Outlook R Contacts appends to the Personal Directory Cancel to exit Yes No Cancel e Yes Allows you to delete the entire address book data registered to the personal directory of OfficeServ Softphone or to register the address book data imported from Microsoft Outlook with the Softphone personal directory data e No Allows you to register the address book data imported from Microsoft
21. sonpnone Wed 06 Oct 11 34 3214 3210 Ringing CALLBACK MESSAGE SAMSUNG Conference Screen Transfer Hold Speaker Busy Red LED stays on Station ring Red LED flashes CO line ring Red LED flashes Re incoming ring Red LED flashes Message Red LED flashes DND Red LED flashes rapidly every 0 3 seconds Button LEDs LEDs equipped on Transfer Hold speaker and Mute s display the operating status Red light on Call forward has been set or another station user has set call forward to your station Red light flashes CO line has been locked Red light on OfficeServ Softphone has been entirely locked Red light on Anumber has been entered or Send or Speaker has been selected Red light on Mute button was pressed during a call SAMSUNG Electronics Co Ltd 25 THINGS YOU SHOULD KNOW Taskbar Icon Menus Right click the Windows OfficeServ Softphone icon at the taskbar to display a popup menu as shown below Softphone Open Fi Directory Di Message Mi Forward Fi Device Contig C System Config 53 Option rO A softphane Exit Item Softphone Open F Directory A Message M Forward T Device Config P System Config S Option O Softphone Exit X 26 Description To activate a deactivated OfficeServ Softphone program window To use the Directory menu For detailed information refer to the Directory of Men
22. station number of an operator to make a call to a specific operator Connecting to an Operator ES NOTE aN Click 0 and Send s in sequence to connect a call to a standby operator If there are multiple standby operators enter the station number of a specific operator 76 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeSer Making an External call This function allows you to make an external call l Making an External call Follow the steps below to make an external call 1 Enter the target phone number of the recipient including the external calling number in a wait state 2 Click Send The ring back tone rings 3 Speak to the recipient after the recipient answers the call Hello SAMSUNG Electronics Co Ltd TT MAKING A CALL Redial This function allows you to make an external call to the most recently called number LAST REDIAL 1 E D Hello Overlap Dial Mode Select LAST REDIAL from the Soft Menu window while in standby state e Or enter the function codes for redial 1 9 and click Send A ring back tone rings Speak to the recipient when the recipient answers the call NOTE EN In Overlap Dial mode click Speaker to select LAST REDIAL 78 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ Auto Redial When you make an external call and the recipient is on the phone this function allows yo
23. the Mute of Microphone is not marked your voice can be heard through a speaker when you speak SAMSUNG Electronics Co Ltd THINGS YOU SHOULD KNOW Microphone Setting 1 Click Start gt Settings S gt Control Panel C gt Sounds and Audio Devices in the Windows2000 desktop 2 Select Audio from Sound and Multimedia Properties Sounds and Audio Devices Properties E ajx Volume Sounds Audio Voice Hardware Sound playback fa Default device Crystal WDM Audio Volurne Advanced Sound recording Default device Crystal WDM Audio Volume Advanced MIDI music playback es Default device po Microsoft 5 Wavetable Sw Synth Yolume About T Use only default devices area __ 66 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ 3 Click Volume from Sound recording Sounds and Audio Devices Properties SAMSUNG Electronics Co Ltd 67 THINGS YOU SHOULD KNOW 5 Check if Microphone among the Volume Control items is marked If not mark the item Properties me Fes x Mixer device REAA Crystal Ww Adjust volume for C Playback 0 Recording C Other Headphones af Show the following volume controls C Stereo Mix CD Player Microphone Line In Aus L Phone Line 6 cik 7 Mark Microphone in Record Control fa Rec
24. the existing folders list Click Next to continue Program Folder u Administrative Tools S Ahnlab w l Java 2 Runtime Environment Microsoft Office gt PrintMe Internet Printing Snaglt 6 InstallShield 8 A window appears and shows that the program files are being copied to the installation folder Softphone Setup M Setup Status Samsung OfficeSery Softphone is configuring your new software installation Installing D Program Files OfficeS ery Softphone MSO DLL er e9 InstallShield a 10 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ 9 The following window appears upon successful installation Softphone Setup OfficeServ Softphone InstallShield Wizard Complete Setup has finished installing Samsung OfficeSery Softphone on your computer Yr Setup has finished installing OfficeServ Softphone on your computer shortcut icon is created an e Softphone application by clicking on the shortcut leas finish to exit the insta etup InstallShield Click Finish and finish the installation OfficeServ Softphone Shortcut Icon NOTE BN Once the OfficeServ Softphone program is properly installed a shortcut icon is created and displayed on the desktop SAMSUNG Electronics Co Ltd 11 INTRODUCTION l Initial Environment Settings for the OfficeServ Softphone This section describes how to setup the lo
25. x Language Engish z Boss Answering Auto Answer x Station Lock Unlocked Login Info Phone Reset Absent Message pA Enter the password Phone Reset Password Phone Reset will delete user s data such as phonebooks message boxes calling histories Please enter the password and select OK to reset the phone or select Cancel to exit jot lt 7 3 Click ok SAMSUNG Electronics Co Ltd 47 THINGS YOU SHOULD KNOW 4 Click OK to initialize OfficeServ Softphone Configure Reset x 9 Press OK to reset Phone Cea Absent Message 1 Click Absent Message from System Config tab window Softphone Configuration x Option Device Config System Config Forward Key Map Dial Rule Audio Station ON OFF M AUTO HOLD V HOT KEYPAD V PAGE REJOIN M AUTO TIMER M RING PREF CALL COST DISP DISPLAY SPD NAME AME PASSWORD M CID REVIEW ALL AUTO CAMPON M STOP CID DISPLAY AUTO ANS CO CALL ES Function Select Dial Mode Enbloc gt Arin Call Number v Display Enbloc Timeout 30 Seconds gt CID Display Number Answering Mode Ringing gt Language English gt Boss Answering auto Answer Station Lock unlocked Login Info Phone Reset Absent Message 48 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office A Select an absence message to be used Absent Message Config Absent Messag
26. 02 23 3214 Enter FWD Number 2 Enter the target number and click SE FORWARD NANS Sea es ee e Or enter the target number and select a Conference Screen Transfer Hold J Speaker transfer method 108 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ l Forwarding Busy No Answer This function allows you to forward a call to another phone number when you are on the phone or no one answers the call for a certain period of time E 1 Enter the function code for forwarding a busy no answer 6 gt 0 gt 4 in a standby state and click Send Fri 08 Oct 02 23 3214 2 Enter the target number and click FORWARD BINA FORWARD BUSY e Or enter the target number and select a FORWARD DND DND FORWARD CLR SAWS transfer method conference Screen Transfer Hold KO Speaker Clearing Call Forwarding This function allows you to clear call forwarding set in your Softphone 1 Enter the function code for clearing call forwarding 6 gt 0 gt 0 in a standby state and click Send Fri 08 Oct 02 23 3214 2 Enter FWD Number FORWARD ALL FORWARD BUSY BUSY FORWARD NANS WARD B NA a FORWARD DND DND ronwano ar CLR Click FORWARD CLR SAMSUNG Conference screen Transfer Hold J Speaker SAMSUNG Electronics Co Ltd 109 CONVENIENT FEATURES Changing Call Forwarding This function allows you to answer a call conn
27. 210 My Area Code 02 V To Access an outside line Access Code 1 19 l To Access an outside line Access Code 2 99 l Call after remove my areacode from phone number C Home 1234 5678 C Mobile 010 1234 5678 E e lr On ecaa 136 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office 3 To modify a phone number and make a call to the modified phone number enter another phone number 4 Click ok to make a call to the modified phone number NOTE Modifying a Phone Number and Making a Call to the Modified Phone Number If a phone number is modified and a call is made to the modified phone number from the Select Phone Number window the phone number registered to the Phonebook will not be modified Search Phone Numbers This function allows you to search the specific information stored in the Phonebook by speed dial name phone number group in the Search window of the Phonebook menu 1 Select Seach from the Personal Directory window 2 Enter a speed dial in Speed Dial to search the specific information stored in the Phonebook by using speed dials Search e Speed Dial ja search S Name Phone Number Group Total Hong gil dong 0212345678 1 Item s SAMSUNG Electronics Co Ltd 137 MENUS 138 3 Enter the entire or part of a name into the Name field to search the Phonebook for data inclu
28. 3 A message DND is cancelled is DND is cancelled displayed in the main window e If DND is disabled the red LED will turn off SAMSUNG conference screen Teanefer Hold JO Speaker 112 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ Page This function allows you to deliver messages to people in an internal or external area l Internal Page This function allows you to make an internal page AOM 1 Select PAGE from the Soft Menu window or AOM window in a standby state e Or enter the function code for page 55 and click Send 2 Select an internal paging area O 1 2 3 or 4 and make a page 3 Once the page is completed click End SAMSUNG Electronics Co Ltd 113 CONVENIENT FEATURES External Page This function allows you to make an external page to wide areas such as large offices or factories AOM 1 Select PAGE from the Soft Menu window or AOM window in a standby state e Or enter the function code for page 55 and click Send 2 Select an external paging area 5 6 7 8 or 9 and make a page 3 Once the page is completed click End 114 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ l Internal External Page This function allows you to make an internal or external page AOM 1 Select PAGE from the Soft Menu window or AOM
29. A EE EE AN E TEN A E D Dial Button E E a A a a A E E D Conference Screen Transfer Hold Speaker Button 18 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ l Part Name and Features Status Display LED This LED displays the OfficeServ Softphone status e g busy station ring as colors For detailed information refer to the Status Display LED of Things you should know Main window The main window displays available menus call processing status various messages and icons indicating the function setting status a 2 8 ik l4 a f a BIP ci Boss Secretary USB phone connection Cc ae f a PTEE a n E ie ole a CA e eee 6 Seale te era oe n EEE T E T AE dete 7 7 N S E TETS z ee E TEE E T Message reception status Network Connection Status SAMSUNG Conference J Sereen Transfer Hold Speaker Minimize Button This button is used to minimize the OfficeServ Softphone program window Hide Button This button is used to hide the OfficeServ Softphone program window and to display the program as an icon in the taskbar Direction Button This button is used to move each menu when MMC function codes are set Function Icon Directory Uses the Directory menu Device Config Sets personal information on OfficeServ Softphone users wakeup call alarms and ringing sound Message Uses the Message or Call Log menu Option Config
30. E to activate the Privacy option Select CLEAR to disable the Privacy option Select Cancel to exit 4 Click OK Privacy Option A Saved Privacy Option OK x Setting Privacy Function NOTE Ki In order to set the privacy function the password must be entered when using Option Config Directory Message menu and recent call log 36 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ Wakeup Call 1 Click Wakeup Call of Device Config tab window Softphone Configuration x Option Device Config System Config Forward Key Map Dial Rule Audio User Station Name Change Password Privacy Option Wakeup Call Alarm Clock Select Skin Select Ring Tone Configure Wakeup Call EA Repeat Everyday Time am gt fa H 00 m Ring C Program Files OfficeSery e Repeat Set the wakeup call interval No The wakeup call function is deactivated Everyday The wakeup call function is performed every day at a set time Mon Fri The wakeup call function is performed only during Mondays through Fridays Mon Sat The wakeup call function is performed only during Mondays through Saturdays e Time Set the time of the wakeup call e Ring Set the ringing sound of the wakeup call SAMSUNG Electronics Co Ltd 37 THINGS YOU SHOULD KNOW 3 Click Search to select a wave file t
31. FF AUTO HOLD I HOT KEYPAD IV PAGE REJOIN M AUTO TIMER M RING PREF CALL COST DISP Il DISPLAY SPD NAME AME PASSWORD M CID REVIEW ALL AUTO CAMPON M STOP CID DISPLAY AUTO ANS CO CALL ES Function Select Dial Mode Enbloc gt Internal Call fNumber y Display Enbloc Timeout 30 Seconds 7 CID Display Number Answering Mode Ringing gt Language Engish gt Boss Answering auto Answer gt Station Lock Unlocked gt bogin Info Phone Reset Absent Message SAMSUNG Electronics Co Ltd 43 THINGS YOU SHOULD KNOW e Station ON OFF of the System Config tab allows you to set specific functions to be used This function operates properly only when this function is enabled as a system function in the OfficeServ system e Function Select of the System Config tab allows you to specify whether a specific function will be used for each station Preference Station ON OFF AUTO HOLD AUTO TIMER DISPLAY SPD NAME AUTO CAMPON HOT KEYPAD RING PREF AME PASSWORD STOP CID DISPLAY PAGE REJOIN CALL COST DISP CID REVIEW ALL AUTO ANS CO CALL 44 Description When selecting another CO line during an external call this option enables the CO line to be on hold automatically Enables calling duration to be automatically displayed in a certain time while making an external call Enables the name of a speed dial to be displayed when making a call by using the speed dial
32. Function Select CID Display Allows you to set a type of displaying caller IDs in the OfficeServ Softphone window None Enables caller IDs not to be displayed Number Enables caller IDs to be displayed as numbers Name Enables caller IDs to be displayed as names Language Allows you to select a language to be used in OfficeServ Softphone Korean Allows you to set the Softphone language to Korean English Allows you to set the Softphone language to English Login Info Allows you to set Softphone login information For details refer to Initial Settings for OfficeServ Softphone Phone Reset Allows you to delete user data such as directory message boxes calling histories Absent Message Allows you to set or release a message to be displayed in the Softphone of the caller while you are absent 46 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ Phone Reset 1 e Click Phone Reset from System Config tab window Softphone Configuration de Option Device Contig System Config Forward Key Map Dial Rule Audio Station ON OFF 7 AUTO HOLD V HOT KEYPAD V PAGE REJOIN M AUTO TIMER M RING PREF F CALL COST DISP DISPLAY SPD NAME AME PASSWORD M CID REVIEW ALL AUTO CAMPON M STOP CID DISPLAY AUTO ANS CO CALL En Function Select Dial Mode Enbloc drine Call Number M Display Enbloc Timeout 30 Seconds gt CID Display Number Answering Mode ringng
33. G Electronics Co Ltd 141 MENUS Message Box Call Log The message box one of the navigation menus provides various functions Click the Message icon ey from the initial window of OfficeServ Softphone Then the window below appears x Message Call Log Call g Send New Message 4 Reply BD Draft Message 2O Delete Message jj Delete All wy Refresh Text Message Folder Total Count of New Message New Message oof Received Messa Received M 6S Sent Message Sent Message A Draft Call Log rant 7 B Item s 142 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeSer Message Box This function allows the users to exchange messages between each other Sending Message 1 o Click Send New Message from the Message Call Log window 2 Enter the station number of the recipient and then enter message text Send Message x Recipient 32 10 Send Message z Send Msg S Invoke Msq I Close c 3 Click Invoke Msg to load the message stored in the message box 4 Select a message and click Load L Open Message FA J ID Text Message 4 Have a nice day E 5 Click send Msgis to forward the message SAMSUNG Electronics Co Ltd 143 MENUS New Message 1 e Select New Message of Text Message from the Message Call Log window 2 The list of the new messages is displayed Message Call
34. I ANSWER from the AOM UNI ANSWER window while in standby state 3 Speak to the recipient when the recipient answers the call Night Mode Setting Time NOTE BN For information on night mode setting time contact the system administrator SAMSUNG Electronics Co Ltd 95 ANSWERING A CALL Answering an Intercom External call This function allows you to answer the call from an Intercom external Call Pickup This function allows you to pick up the call made to another Softphone user H 1 Another user s Softphone rings 2 Click Send and enter the function code for call pickup 6 gt 5 e Or click Speaker and enter the function code for call pickup 6 5 3 Enter the station number of the Softphone to which a call is made Answer the call once the call is connected to your Hello Softphone 96 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ l Group Call Pickup This function allows the station user of a specific group to pick up the call made to another group user 1 1 A station of the same group rings 2 Click Send and enter the function code for group call pickup 6 gt 6 e Or click Speak and enter the function code for group call pickup 6 6 3 Enter a group number 01 20 Answer the call once the call is connected SAMSUNG Electronics Co Ltd 97 ANSWERING A CALL Answering a Waiting Call
35. O PICKUP PAGE MEET ME PAGE QOHYA BLOCK Soft Menu Window in a Busy Status The figure below is an example of a Soft window displayed during a call Wed 06 Oct 11 34 3214 3210 Ringing CALLBACK MESSAGE SAMSUNG conference screen Transfer Hold JO speaker SAMSUNG Electronics Co Ltd 23 THINGS YOU SHOULD KNOW 24 Using the Soft Window Select and use a function from the displayed Soft window OfficeServ Sofiphone LAs T REDIAL a SAVE REPEAT SPEED Dial Wed 06 Oct 11 34 3214 DIRECTORY 3210 Ringing VM MESSAGE STN MESSAGE PAGE PICKUP DIA PICKUP DND IN OUT GROUP SAMSUNG STATUS MSG Conference Screen Transfer Hold Speaker HOLD PICKUP PAGE MEET ME PAGE OHVA BLOCK Boss Status Display Window This window is displayed only for Softphone where the Boss Secretary function is set Secretaries can conveniently manage the absent status of the Boss This window can be opened by clicking of a OfficeServ Softphone where the Boss Secretary function is configured RO0OSSISELA My status Boss x Secretary list ao a A 3210 Secretary Name Boss Status Phone 3211 Name Status IN THE ROOM Etat Etc 2 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ Status Display LED This LED displays the status of OfficeServ Softphone according to the operating status tticesery
36. SUNG Electronics Co Ltd MENUS This chapter describes how to use the Directory Message and Call Log menus of the function icons Directory The Directory menu of the function icon allows you to perform various functions of OfficeServ Softphone Click the Directory icon J from the initial window of OfficeServ Softphone Then the window below appears Personal Directory x Select Group Insert Name Name Office Home Mobile Phone Hong gil dong 03112345678 0212345678 03123456789 email address co gt 1 Item s SAMSUNG Electronics Co Ltd 131 MENUS l Register Phone Numbers This function allows you to save phone numbers Up to four phone numbers home mobile office and Etc per person can be saved In addition facsimile numbers e mail addresses groups and notes can be registered click 5 Add from the Personal Directory window 2 Enter the information on a user to be registered Speed dials or groups can be specified as well Phonebook EditAdd 02123456783 fh Danz E Pomesee E jemail address co kr Fax 0223456789 tt Group G office Memo save S Close C 3 Enter the one of speed dial from O to 99 including 00 09 in the Speed Dial text box of the corresponding phone number to register the speed dial 4 Click Group G to edit a group 132 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeSer 5 En
37. Skin Settings IP Phone Skin Starting Window OfficeServ Softphone Simple Skin Starting window 6 OfiCeSeETY O eo SS NOTE BN Changes in the skin are not applied until OfficeServ Softphone is restarted SAMSUNG Electronics Co Ltd 41 THINGS YOU SHOULD KNOW Select Ring Tone 1 Click Select Ring Tone of Device Config tab window Softphone Configuration A Option Device Config System Config Forward Key Map Dial Rule Audio i ill User Station Name Change Password Privacy Option Wakeup Call Alarm Clock Select Skin Select Ring Tone SS a A Select a wav file among the basic ringing sounds or click Search to select another wav file Ring Tone x Configure Ring Tone File Select the wave file to be played as the ringer for incoming calls Ring Sound ringing way K cancel 3 Click gt to listen to the wav file beforehand 4 Click aK 42 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ l System Config Tab The System Config tab allows you to set options for the system 1 Click Option Config icon a of the OfficeServ Softphone starting window SAMSUNG 2 Select System Config of the Softphone Configuration window Softphone Configuration xe Option Device Config Forward Key Map Dial Rule Audio Station ON O
38. U SHOULD KNOW 5 Check if the Master Volume Wave and Microphone items of Volume Control in the Registration Info window are marked If not mark the items Te dX Miser device Crystal WDM Audio Adjust volume for f Playback Recording C Other Headphones T Show the following volume controls WAVE SW Synth CO Player Microphone Line In C Aus L Phone Line ee 2 Cancel 6 click Lk 7 Clear the Mute options checked for Volume Control and Wave and set the Volumes Options Help Master Volume Wave Sv Synth CO Player Line In Balance Balance Balance Balance Balance Yee ee a ee Volume Volume Volume Volume T Mute T Mute W Mute crystal WDM Audio 64 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office NOTE Speaker Volume Control Volume Control allows you to set the speaker volume of OfficeServ Softphone in the Master Volume and Wave items Set the volumes of the items to the maximum 8 Mark the Mute of Microphone 1 Master vomer Options Help Master Volume Wave Sw Synth CD Player Microphone Line In Balance Balance Balance Balance Balance Balance Bee ae E Pal Pa e Volume Volume Volume Volume Volume Volume W Mute all T Mute T Mute Mute MW Mute Crystal WOM Audio 9 Select Exit X from Options P NOTE Microphone Mute Setting If
39. _ Privacy Option _ aA ELT a Select Ring Tone 32 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ User Station Name Allows you to set a name to be displayed in the recipient s Softphone when making a call Change Password Allows you to change a password that enables privacy and phone initialization Privacy Option Allows you to set options to prevent other users from using the user s profile and set the privacy function in the Directory message box and calling history check Alarm Wakeup Call Allows you to set a wakeup call Alarm Clock Allows you to set two alarms Skin Select Skin Allows you to change the skin of OfficeServ Softphone Ring Select Ring Tone Allows you to change a phone sound Change Password 1 Click Change Password of Device Config tab window Softphone Configuration de Option Device Config System Config Forward Key Map Dial Rule Audio il User Station Name Change Password Privacy Option Wakeup Call Alarm Clock Select Skin Select Ring Tone SAMSUNG Electronics Co Ltd 33 THINGS YOU SHOULD KNOW a Enter the previous password and the new password Change Password FA Password sr New Password Re type Password owes Co j Cae e Password Enter previous password Default password is 1234 e New Password Enter a new password e Re type Password Re enter and confirm
40. age e CLEAR Allows you to clear the message 124 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office Boss Secretary This function is available only in a Softphone where the Boss Secretary function is enabled and allows a secretary to check if the boss is absent or to set and use the frequently exchanged messages between the boss and secretary Boss Secretary Function NOTE BN The Boss Secretary function is available only if this function is enabled in the OfficeServ system The Boss Secr button is displayed ona Softphone where this function is enabled Transferring a Call From Secretary to Boss This function allows a secretary to answer a call and then transfer the call to a boss 1 If a call is connected the secretary answers l a call and checks a message from the caller Hello k BO Sa SE En a 2 Click Boss Secr from the AOM window My status Boss FA ie Secretary list 2 2 2 D 7 3 Select a boss to which a call will be pY transferred and click the Send button Name Status IN THE ROOM v Ete Ebr sere pesse Setup Close 4 Tell the caller s messages to the boss and click the End button e Then a call made to the secretary will be transferred to the boss SAMSUNG Electronics Co Ltd 125 CONVENIENT FEATURES Boss Secretary Message This function allows you to set messages frequently exchanged between a boss and secretary _ snssrs
41. all Forwarding NOTE The Forward tab of Option Config allows you to easily set or release the call forwarding function For details refer to Forward Tab of OfficeServ Softphone Option Settings in Things You Should Know Forwarding All Calls This function allows you to forward all calls made to you to another number 1 Enter the function code for forwarding all calls 6 gt 0 gt 1 in a standby state and click Send Fri 08 Oct 02 23 a Enter FWD Number 2 Enter the target numbers and click FORWARD ALL FORWARD NANS FORWARD B NA FORWARD DND FORWARD CLR SAMSUNG conference screen Tansfer Hold JO Speaker SAMSUNG Electronics Co Ltd 107 CONVENIENT FEATURES Forwarding All Calls While Calling This function allows you to forward all calls to another station while calling 1 Enter the function code for forwarding all calls while calling 6 gt 0 gt 2 in a standby state and click Send ag el 2 Enter the target numbers and click FORWARD BUSY FORWARD NANS FORWARD B NA FORWARD DND FORWARD CLR SAMSUNG Conference screen Transfer Hold JO Speaker Forwarding No Answer This function allows you to forward a call to another phone number when you cannot answer a Call for a certain period of time 1 Enter the function code for forwarding no answer 6 gt 0 gt 3 in a standby state and click Send Fri 08 Oct
42. as reren eE E E E anos berheialerainecsneatehs 131 Message Box Call Log setae ccace ina Selec ce tee eek cab eed apnea Sona dekacn dashes eieseberedapneadenedebacnianseus 142 i ANNEX 149 USB Receiver Sound Card cccceccccsececcneeeceececececeuceeseeceseeeessacessaeeeseeeeseneessnsessaeeess 149 SAMSUNG Electronics Co Ltd INTRODUCTION Conventions ai CHECKPOINT Provides the operator with checkpoints for stable system operation NOTE Indicates additional information for reference Major Functions of OfficeServ Softphone Speed Dial Users can save frequently dialed numbers as speed dial numbers and make a call just by pressing the corresponding speed dial button This function allows you to pick up a call made to another user s Softphone SAMSUNG Electronics Co Ltd Automatic Redial Enterprise IP Solutions OfficeServ If the recipient is busy users can use automatic redial callback or camp on function to connect to the recipient after the recipient finishes the call Call Hold DND The call hold or call transfer function allows the user to hold a call for a short time or to transfer the call to another person if the user must attend to an urgent matter or if another call arrives This function allows up to 5 people to speak to one another at the same time This function allows you to transfer arriving calls to another s
43. ation Advanced and click Next gt Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for TMP200 USB Phone If your hardware came with an installation CD lt 6 or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue Cancel SAMSUNG Electronics Co Ltd 149 ANNEX 4 The window below appears Select Don t search will choose the driver to install and click Next gt Found New Hardware Wizard i Please choose your search and installation options ao M Search removable media foppr CORAM T nclude this location in the search Found New Hardware Wizard Select the device driver you want to install for this hardware TMP200 USB Phone 6 Select the device driver accordingly and click the Next gt button 150 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ 7 Once the window below appears click Continue Anyway to complete TMP driver installation Please wait while the wizard installs the software Hardware Installation k l A The software you are installing for this hardware g TMP200 USB Audio has not passed Windows Logo testing to verify its compatibility with Windows xP Tell me why this testing is important
44. be removed the shortcut key will be displayed in the Current Key then click Remove Co Cea ae 4 Click ssim 56 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Key Mapping Deletion 1 Select an item to be deleted Softphone Configuration x Option Device Config System Config Forward Key Map Dial Rule Audio Key Map Command Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys of F2 to F12 To set a key to be mapped select the command to be mapped then under New Key hit a key among F2 to F12 on the keyboard then click Assign To remove an assigned shortcut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove OK Cancel Save 2 Click Remove NOTE Key Mapping Setting Item Application Click Save or OK and close the Softphone Config window to apply the key mapping item that was set changed or deleted SAMSUNG Electronics Co Ltd 57 THINGS YOU SHOULD KNOW Dial Rule Tab The Dial Rule tab allows you to set required dialing rule information by using the phone book of OfficeServ Softphone If required dialing rule information is not set you can dial only a phone number that includes a local code or an external line number properly by using the phone book 1 Click Option Config icon of the OfficeServ Softphone sta
45. box NOTE BN Select Voice Mail Box from the AOM window and enter the voice mailbox number to transfer an incoming call to a voice mailbox Note that the Samsung SMVi card should be installed in the phone system and that the system administrator should already set the voice mailbox function by using the MMC program 102 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ i Mute Blocking Sound to the Caller This function allows you to hear the voice of the caller but to prevent the caller from hearing your voice during a call Fri 08 Oct 00 06 3214 1 e Click Mute or select MUTE from the Soft ACCOUNT Menu window while calling PAGE SAVE REPEAT SAMSUNG conference screen Transfer Hold Jo Speaker aE nee ee 2 Click Mute again or select mute off from the Soft Menu window to disable the ACCOUNT mute function SAMSUNG conference screen Transfer Hold J Speaker SAMSUNG Electronics Co Ltd 103 CONVENIENT FEATURES Conference Call This function allows you to hold a conference call with up to five people connected to Stations or C O lines including you simultaneously In Enbloc Dial Mode Pr are SVEN Sepia 1 Click Conference in a standby state Conference E Group hd a 2 After entering the target numbers select 2 2212 M Select e fa group is already registered you can 3 Select select the group 4 F Select
46. ctronics Co Ltd 83 MAKING A CALL Making an Intercom External call This section describes the functions used for making both of an intercom call and external call Dialing the Most Recently Called Number This function allows you to dial the most recently called number GREDinL Click Redial while in standby state 2 Speak to the recipient when the recipient answers the call DPA Hello NS Overlap dial mode NOTE x In overlap dial mode click Speaker and select LAST REDIAL to use this function 84 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office Making a Call Using the Recent Call Log This function allows you to make a call using the recent call log Recent Call Log FA C 9901194 2004 01 19 PM 4 31 35 C 9016300 2004 01 19 PM 4 24 55 C 9016300 2004 01 19 PM 4 23 46 C 9930030 2004 01 19 PM 4 23 32 C gt 3249 2004 01 19 PM 4 13 11 C gt 3240 2004 01 19 PM 4 10 48 C gt 3240 2004 01 19 PM 4 10 37 gt 92181 2004 01 19 PM 4 10 18 gt 92181 2004 01 19 PM 4 09 14 i Y Call Save Close Recent Call Log FA C 9930030 2004 01 19 PM 4 23 32 C gt 3249 2004 01 19 PM 4 13 11 C gt 3240 2004 01 19 PM 4 10 48 C gt 3240 2004 01 19 PM 4 10 37 C gt 92181 2004 01 19 PM 4 10 18 gt 92181 2004 01 19 PM 4 09 14 Call Save Close Dy Click Send while in stan
47. cut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove OK Save a Check the current key Softphone Configuration Ea Option Device Config System Config Forward Key Map Dial Rule Audio Key Map Command Current Key Cen ee Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys of F2 to F12 To set a key to be mapped select the command to be mapped then under New Key hit a key among F2 to F12 on the keyboard then click Assign To remove an assigned shortcut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove OK Save Enterprise IP Solutions OfficeServ SAMSUNG Electronics Co Ltd 55 THINGS YOU SHOULD KNOW 3 Set a new key to be mapped x Softphone Configuration Option Device Config System Config Forward Key Map Dial Rule Audio Key Map Command System Config Device Config Forward Login Config Boss Exer Current Key Last ReDial zl Remove Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys of F2 to F12 To set a key to be mapped select the command to be mapped then under New Key hit a key among F2 to F12 on the keyboard then click Assign To remove an assigned shortcut select the command to
48. d Scheduled SoundFusion Modem Faxes Language Cameras Tasks Audio 7 P 2 d Sounds and Speech System Taskbar and User Accounts He 4udio Devices Start Menu 3 From the Sounds and Audio Devices Properties window check if the TMP 100 or TMP 200 is properly installed The figure below is an example of when TMP 200 is installed Sounds and Audio Devices Properties i 2 x Volume Sounds Audio Voice Hardware Sound playback Default device A TMP200 USB Audio Zz Volume Advanced Sound recording Ay Default device A TMP200 USB Audio x Volume Advanced MIDI music playback Pas Default device etre Microsoft GS Wavetable SW Synth 7 Volume About I Use only default devices Cancel Apply 152 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ TMP 100 TMP 200 Installation Procedure NOTE Refer to the TMP 100 TMP 200 product home page http www tics co kr for installation procedures on TMP 100 and TMP 200 or for other details Functional Relation Between TMP 100 Phone Type and Softphone Key Pad mapping Receiver HOOK button Receiver Key Pad 0 9 Key Pad 0 9 REDIAL REDIAL SEND SEND CLR CLR Acct bX Button Message icon a in the initial window i Eutectics IPP200 For detailed information on how to install Eutectics IPP200 or on Eutectics IPP200 refer to http www
49. dby state 2 Up to 60 recent call logs such as sent call logs and received call logs are sorted and displayed by time 3 Double click a call log press Call or press Enter key with the call log selected Then a call is made Making a Call Using the Call Log For information on how to make a call using the recent call log sent call log received call log refer to Call Log of Menus Saving a Phone Number Select a phone number and click Save to save a phone number from the recent call log SAMSUNG Electronics Co Ltd 85 MAKING A CALL Making a Call Using a Common Speed Dial This function allows you to make a call using common speed dials for frequently used phone numbers Select SPEED DIAL from the Soft Menu window while in standby state 2 Enter a system speed dial number P 3 Then the phone number registered to the speed dial number will be dialed 86 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Offices Making a Call Using Personal directory Dial Number This function allows you to make a call using speed dials for frequently used phone numbers 1 Press the speed dial button of the target phone number for a long time in a keyboard while in standby state e If the speed dial has two digits press the first dial for a short time and press the second dial for a long time 2 Then the phone number registered to the 1 speed dial numbe
50. ding the entered name Search Speed Dial Group m l lears Phone Number Total X 4 Hong gil dong 0212345678 1 Itern s 4 Enter the entire or part of a phone number into the Phone Number field to search the Phonebook by for data including the entered number Search Speed Dial Name laroup Phone Number 1234 jT Otal m ille 2 4 Hong gil dong 0212345678 1 Itern s SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office 5 Select a group in Group to search the specific information stored in the Phonebook by using groups Search FA Speed Dial Search S Name Phone Number Hong gil dong 0212345678 1 Item s 6 Click Search S to display the searched information on the phone number Searching Phone Numbers NOTE Ai If a speed dial name or phone number is not entered in the text boxes to search the phone number registered to the Phonebook the information registered to each speed dial will be displayed Making a Call and Editing Information Using the Search Function Search a phone number by using the search function and drag and drop the number to the main window or press ENTER key Then a call is made to the corresponding phone number Search a phone number by using the search function and double click the number Then the information on the
51. e allows user to set or clear a message to be displayed while the user is absent Display station calling the user will see this message and be informed of the status Messages 1 through 15 are registered in the system Message 16 through 2 To edit a message select a message from 16 to 20 and click Edit to change the message To set an Absent Message select a message from 1 to 20 and click OK to set the message To clear the Absent Message click Clear to clear the message GIVE ME THE CALL TAKE A MESSAGE ASK THEM TO HOLD SEND TO MY VM TRSF TO MY SECY LEAVE A MESSAGE PAGE ME OUT OF TOWN IN amp MEETING 10 I WILL CALL BACK 11 Blank Message 12 Blank Message i 2 3 4 6 7 8 g 3 Click o 4 Click Cleat to clear an absence message NOTE Absent Message Absent Messages Messages 1 through 15 are registered in the system Messages 16 through 20 can be edited and used by OfficeServ Softphone users Select a message among the messages from 16 to 20 and click Edit to change an absence message SAMSUNG Electronics Co Ltd 49 THINGS YOU SHOULD KNOW Forward Tab The Forward tab allows you to set a station number to which an incoming call will be transferred when you do not use OfficeServ Softphone or cannot answer a Call 1 Click Option Config icon i of the OfficeServ Softphone starting window SAMSUNG Option Device Config System Config Ke
52. e and speaker Checkpoints Check the following items before installing the OfficeServ Softphone program After installing the OfficeServ Softphone program the MCP IP address of the system server connecting the OfficeServ Softphone to the OfficeServ system and the Device ID and password required for starting the OfficeServ Softphone must be entered SAMSUNG Electronics Co Ltd INTRODUCTION OfficeServ Softphone Program Installation After checking checkpoints before installing the OfficeServ Softphone program follow the steps described below and install the OfficeServ Softphone program 1 Download the OfficeServ Softphone installation program from the web site that introduces the OfficeServ system 2 Double click the OfficeServ Softphone Install_version exe file to start the InstallShield Wizard 3 Once the installation preparation window appears a window that prompts you to select a country where OfficeServ Softphone will be used appears Softphone Setup Welcome to the InstallShield Wizard for OfficeServ Softphone The InstallShield A wizard will install OfficeServ Softphone on your computer Select your country and click Next to continue An appropriate EULA End User License Agreement will be displayed ser Lic according to the country you select Country United States 7 install Shield 4 Click Next gt to start program installation If you do not want to install the program clic
53. e included Fri 08 Oct 03 06 3214 3 Click ON from the window enter station qroup number SAMSUNG Conference Screen Transfer Hold O Speaker SAMSUNG Electronics Co Ltd 127 CONVENIENT FEATURES Excluding a Group Select IN OUT GROUP from the Soft Menu window in a standby state Fri 08 Oct 03 06 3214 2 Click OFF from the window enter station group number Cu C SAMSUNG Conference Screen Transfer Hold Speaker Dy When excluding a station from a specific group When your station is excluded from a specific group to which the station is included you can answer a call connected to your station number however cannot answer a call connected to the group number 128 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office Caller ID Check The system may be set so that a caller ID can be displayed in the Softphone window when a Call is connected This function is a charged service provided by a telecommunications company and is available for both ISDN and analog PSTN circuits Caller IDs cannot be checked in the following cases A caller refuses to send the caller s phone number A caller makes a call at an area where the caller cannot provide the caller ID e g international calls Acaller makes a call with a public phone The caller ID received from a communications company is damaged A communications company does not pro
54. ecr Click BOSS SECR in a standby state My status Boss Secretary list Oo A a 3210 Secretary Name Boss Status Phone 3211 Name Status IN THE ROOM Ete 2 Click Message from the Boss Status window Spe Send message Setup Close Message E RETURN ON pe YNY WIM c Renon 3 Enter a message and click Save c Renon c Renon C RETURNON O c Reno c fReTuRNON SS c fReTuRNON SSCS c ReTuRNON SS Send Close Message S RETURN ON C RETURN ON RETURNON SS e 4 select a boss to which the message will be E sent and click Send to forward the RETURN ON message RETURN ON RETURN ON RETURN ON Save Close O on O ie ie ee Sending a message between a boss and secretary NOTE N Enter a message and click Send instead of Save Then the newly entered message is deleted and the previous one is sent 126 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ Group This function allows the users in the same group to listen to what you say so that your station can be included in a specific station group or excluded from the group l Including Excluding a Group This function allows you to include your station in a specific group or exclude the station from a group Including a Group Select IN OUT GROUP from the Soft Menu window in a standby state Mea Enter a group number to which your station will b
55. ect the command to be mapped then under New Key hit a key among F2 to F12 on the keyboard then click Assign To remove an assigned shortcut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove x tee 2 Set a key to be mapped Softphone Configuration x Option Device Config System Config Forward Key Map Dial Rule Audio Key Map Command Current Key z Cn ee Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys of F2 to F12 To set a key to be mapped select the command to be mapped then under New Key hit a key among F2 to F12 on the keyboard then click Assign To remove an assigned shortcut select the command to be removed the shortcut key will be displayed in the Current Key then click Remove OK Cancel Save 3 Click 54 SAMSUNG Electronics Co Ltd Key Mapping Change 1 Select an item to be changed Softphone Configuration gt Option Device Config System Config Forward Key Map Dial Rule Audio Key Map Command Current Key Key Map tab allows user to map the frequently used functions to the keyboard shortcut keys of F2 to F12 To set a key to be mapped select the command to be mapped then under New Key hit a key among F2 to F12 on the keyboard then click Assign To remove an assigned short
56. ected to your Softphone or another station number when you are at a conference room or another office for a long period of time 1 Enter the function code for changing call forwarding 6 gt 0 gt 6 in a Softphone or a phone at another place in a standby state and click Send Fri 08 Oct 02 30 3214 o enter station to follow from Enter the target number and click FOLLOW ME SAMSUNG conference Screen Transfer Hold JO Speaker 110 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ Do Not Disturb DND This function prevents you from answering incoming calls l Setting DND Function Follow the steps below to set the DND function 1 Click the Screen button in a wait state to display the AOM window AOM 2 Click the DND button in the AOM window Herai 16 56 pH 3 A message DO NOT DISTURB is displayed in the main window e If DND is enabled the status display LED will blink red SAMSUNG conference Sereen Transfer Hold Speaker SAMSUNG Electronics Co Ltd 111 CONVENIENT FEATURES Clearing DND function Follow the steps below to clear the DND function 1 Click the Screen button in a wait state to display the AOM window a ECNE 2 Click the DND button in the AOM window e If DND is enabled the status display LED on the DND button will turn red GH dt Oct IESE A TITA
57. en to the wav file beforehand 5 Click 0K Setting Alarm NOTE If an alarm timer set an alarm rings and a message is displayed at the set time If the ringing sound is not defined only the message appears at the set time SAMSUNG Electronics Co Ltd 39 THINGS YOU SHOULD KNOW Select Skin Click Select Skin of Device Config tab window Softphone Configuration x Option Device Config System Config Forward Key Map Dial Rule Audio ill User Station Name Change Password Privacy Option Wakeup Call Alarm Clock Select Skin Select Ring Tone oot Se 2 Select a skin for OfficeServ Softphone Softphone Skin ri Configure Skin You can select a skin for this phone 5 Dy What is Skin A skin is a graphic file used to change the appearance of the user interface in the OfficeServ Softphone program If only a skin is changed only appearance of the user interface will be changed and program functions will not be changed 40 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ 3 Click OK The skin window is displayed as shown below Default Skin Starting Window Phone Skin Starting Window ee _ _ eee ee p Confrence NEED EID WEED Speaker C Dae Siar Q Q OQ SS SO o Agen 5 JKL Oe Q sQ ji id PORS Bosc Diez F Sule l
58. formation settings dialog and then click Option Config icon 5 from the starting window of OfficeServ Softphone SAMSUNG 4 Select System Config tab of the OfficeServ Softphone Config window Softphone Configuration gt Option Device Config Forward Key Map Dial Rule Audio Station ON OFF IT AUTO HOLD V HOT KEYPAD V PAGE REJOIN MV AUTO TIMER IV RING PREF T CALL COST DISP Il DISPLAY SPD NAME AME PASSWORD IV CID REVIEW ALL AUTO CAMPON M STOP CID DISPLAY AUTO ANS CO CALL ES Function Select Dial Mode Enbloc gt Internal Call fNumber Display Enbloc Timeout 20 Seconds CID Display Number Answering Mode Ringing gt Language Engish gt Boss Answering auto Answer gt Station Lock Unlocked Login Info Phone Reset iAbsent Message SAMSUNG Electronics Co Ltd 13 INTRODUCTION 14 5 Click Login Info of System Config tab window Softphone Configuration Option Device Config System Config Forward Key Map Dial Rule Audio Station ON OFF AUTO HOLD V AUTO TIMER MV HOT KEYPAD MV PAGE REJOIN M RING PREF l CALL COST DISP l DISPLAY SPD NAME AME PASSWORD M CID REVIEW ALL AUTO CAMPON ES Function Select Dial Mode Enbloc gt bisa Call Number v MV STOP CID DISPLAY AUTO ANS CO CALL Display Enbloc Timeout 30 Seconds gt CID Display Number x Answering Mode Ringng Language Engish gt Boss A
59. function is useful when you are not aware of the destination to which an external call will be transferred at a factory or a large office a Fri OS Oct 00 06 3214 Saat ET Select PAGE from the Soft Menu window during a CO line call Then the call VM RECORD MUTE GROUP LISTEN will be automatically in a camp on state PAGE SAVE REPEAT onference E Hola 2 After entering the number of the page area gt H where the recipient is located make a page e During paging speak to the recipient s station or C O line number in a Camp On Busy COB state 3 Click End to end the page Then the external call in a COB state is connected Making a Transferred External Call Again NOTE x If the person who should be answering a transferred call does not answer an external call in a COB state for the certain period of time set by the system call the person who has transferred the call again Note that an intercom call cannot be paged or camped on SAMSUNG Electronics Co Ltd 117 CONVENIENT FEATURES Page Pickup This function allows you to answer the call in a camp on busy state after being notified by page AOM 1 Click PAGE PICKUP from the Soft Menu PAGE PICKUP window or AOM window in a standby state e Or enter the function code for page pickup 1 0 and click Send 2 Enter the number notified by the page 3 Once the entered number is connected speak to the recipien
60. gin information when using the OfficeServ Softphone for the first time 1 From the Windows desktop double click the Softphone Shortcut Icon or select Start gt Programs P gt Samsung OfficeServ Softphone gt Samsung OfficeServ Softphone Zz If you run the program for the first time after installing OfficeServ Softphone the login information settings dialog box will appear as shown in the figure below OfficeSery Softphone e This is your first time starting the Softphone after installing the program Nag Please configure Softphone by clicking on Option Config icon System Config and entering the Login Info Please configure Audio for Softphone by clicking on Option Config icon System Config and the Audio Config after login finish Login info will go through the steps of Login Info for Softphone registration Login Info Cancel Initial Configuration of OfficeServ Softphone NOTE Ei When starting the OfficeServ Softphone for the first time after installing the program the login information must be set Click Login Info or Cancel from the login information settings dialog box Then select Option Cofig gt System Config gt Login Info in sequence from the initial window of OfficeServ Softphone to set login information 12 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ 3 Click Cancel from the login in
61. ilable the caller station will ring e If the caller does not answer a call within 30 seconds after the caller s station rings the busy CO line callback will be disabled 4 Enter the target CO line number and click Send 5 Speak to the recipient when the recipient answers the call Hello 80 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ Redialing a CO line This function allows you to immediately make another external call to another CO line number after terminating an external call OfficeServ Sonphone Fri 08 Oct 00 06 3214 7007 00 05 MEET ME PAGE RETRY CONFERENCE NEW CALL TRUNK FLASH SAMSUNG Conference screen Transfer Hold J Speaker 1 After terminating an external call select NEW CALL from the Soft Menu window pA Enter the target CO line number and click Send SAMSUNG Electronics Co Ltd 81 MAKING A CALL Parking Orbit This function allows you to park an external call in the call storage orbit so that another user can answer the call A total of 10 orbits exist and a call is parked in one of them AOM i a 1 Select PARK from the AOM window while your station is busy or your are waiting a call e If the AOM window is not displayed click Screen Then the window below appears 2 Select a number 0 9 of an orbit where a call will be parked and notify another station user of the orbit number so that the u
62. ing a phone number the call is connected immediately If an invalid phone number is pressed click End to hang up the phone and enter the phone number again Enbloc Timeout Allows you to set valid duration 30 seconds 1 minute 3 minutes from pressing a phone number to pressing Send in Enbloc mode Answering Mode Allows you to set an answer mode of the Softphone when a call is connected Ringing Enables the phone to ring when a call is made Auto Answer Mode Enables a call to be connected when the call is made Voice Announce Mode Allows you to hear the voice of the caller while a speaker turn on when a call is made The caller cannot hear the voice of the recipient Click the receiver or Speaker to speak to the caller Boss Answering This option can be set in only the Softphone where the boss secretary function is set and allows you to set the boss answering mode Station Lock Allows you to set the Locked All function to prevent other users from OfficeServ Softphone Unlocked Disables the lock function Locked Outgoing Disables outgoing Locked All Calls Disables outgoing or incoming Internal Call Allows you to set the display in the station buttons of the AOM Display window Number Enables station numbers to be displayed in the AOM window Name Enables names to be displayed in the AOM window SAMSUNG Electronics Co Ltd 45 THINGS YOU SHOULD KNOW Preference Option Description
63. it 2 Enter the user profiles to be modified Phonebook EditiAdd FA Name Hong gidong suet Office 0212345678 E Home 03112345678 2 Mobile 01012345678 Hi ar M jemail adldress co kr Fax 0223456789 Group G office Memo save S Close C 3 Click save S to modify the user profiles SAMSUNG Electronics Co Ltd 135 MENUS Deleting Phone Numbers This function allows you to delete the registered phone numbers Select a phone number to be deleted from the Personal Directory window click xj Delete Deleting a Phone Number From the Phonebook NOTE Ki Note that important data should not be deleted because phone numbers of the Phonebook cannot be recovered If a phone number is deleted the speed dial specified in the number will be deleted as well l Making a Call Using the Phonebook This function allows you to make a call using the Phonebook menu 1 Select a target phone number from the Personal Directory window and click Call Or select a target phone number and drag and drop it to the main window Then the Select Phone Number window appears A Select a target phone number from the Select Phone Number window Select the To Access an outside line Access Code 1 checkbox or the To Access an outside line Access Code 2 checkbox to dial an external phone number Select Phone Number Fa Select the number for dial then click OK Office 9 3
64. k Cancel 8 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ 5 After reading the OfficeServ Softphone license agreement click Yes to proceed with the installation or click No to cancel the installation Softphone Setup License greement Please read the following license agreement carefully Press the PAGE DO WN key to see the rest of the agreement Do you accept al E g Lice greement close Tove stall OfficeServ Softphone you mus st accept this pee ee InstallShield Softphone Setup Choose Destination Location Select folder where setup will install files Setup will install OfficeServ Softphone in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder Eee Files OfficeSery Softphone Installshield NOTE OfficeServ Softphone Program Installation Folder The installation folder is set to C Program Files OfficeServ Softphone by default Click Browse to select another folder and click Next gt SAMSUNG Electronics Co Ltd 9 INTRODUCTION 7 Enter the program folder name and then click Next gt The program folder name is set to Samsung OfficeServ Softphone by default Softphone Setup OfficeSery Softphone Setup will add program icons to the Program Folder listed below You may type a new folder name or select one from
65. ly In such a case contact the OfficeServ system administrator SAMSUNG Electronics Co Ltd 15 16 THINGS YOU SHOULD KNOW Introduction to the OfficeServ Softphone Intercom Calls Making an intercom call means that the OfficeServ Softphone user who is connected to the phone system at the user s office makes a call to another internal OfficeServ Softphone or keyphone user Telephone System C E E EE ee SAMSUNG Electronics Co Ltd External Calls Enterprise IP Solutions OfficeServ Making an external call means that the user makes a call to outside places e g home or answers a call from outside places by using the OfficeServ Softphone or keyphone directly connected to the PBX of the central office Outside Inside SAMSUNG Electronics Co Ltd Trunk Line Telephone System Extension E e a ee 17 THINGS YOU SHOULD KNOW Windows of OfficeServ Softphone l Initial Window of OfficeServ Softphone a a a a are AE Status display LEDs sada auei Main window srienssneeeeenenesen Minimize Button E bereien Hide Button ENE nusnnunnnnnunnnnnnnn 6 Direction Button n O Function Icon SAMSUNG eee re Show NumPad button ee Send Cancel End button cs leche Redial Mute Button k Serer errr er rere D Speaker Volume Bar 7 nunonnnnnnnnnnnnn D Mic Volume Bar a A A
66. me Bar of the initial window displays speaker volume during a Call Off Hook Volume Allows you to adjust off hook DTMF tone volume The DTMF tone volume are changed as off hook volume is adjusted Page Volume Allows you to adjust page volume MIC Volume Allows you to adjust microphone volume SAMSUNG Electronics Co Ltd 61 THINGS YOU SHOULD KNOW Speaker and Microphone Setting System Setting Users of OfficeServ Softphone can make or answer calls in a Windows environment by setting the speaker and microphone status Speaker Setting 1 Click Start gt Settings S gt Control Panel C gt Sounds and Audio Devices from the Windows desktop A Select Audio from Sound and Multimedia Properties Sounds and Audio Devices Properties J 2 x Volume Sounds Voice Hardware sound playback Default device Crystal WOM Audio Volume Advanced Sound recording A Default device A Cystal WOM Audio Volume Advanced MIDI music playback is Default device we Microsoft G5 Wavetable S Synth Volume About M Use only default devices coos __ 62 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ 3 Click Volume from Play Sound Sounds and Audio Devices Pr pertie 4 Select Options gt Registration Info R from Volume Control fa Master Yolume SAMSUNG Electronics Co Ltd 63 THINGS YO
67. nd 4 cik x 30 SAMSUNG Electronics Co Ltd Status Info 1 Click Status Info of Option tab window Softphone Configuration de Option Device Config System Config Forward Key Map Dial Rule Audio Normal I Run on Windows Startup Always on Top Beep on Ringing l Call Connect Memo Screen Pops View OfficeSery News new Window News Scroll Speed Normal gt News Font Color Program Key Column f Column x lt Message V View Message upon receipt Message Alarm Message Alarm Repeat Once Debug Log I Save Log Data of UDP Packet Status Info A Verify the OfficeServ Softphone setting and registration status Status Information Forward Clear Absent Msg Clear DND Clear Lock Status Locked Off Local IP 165 213 79 195 Server IP 165 213 109 206 Version 1 1 0 0 J Cik x SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ 31 THINGS YOU SHOULD KNOW Device Config Tab The Device Config tab allows you to set user profiles wakeup calls alarms skins or ringing sounds 1 Click Option Config icon Era of the OfficeServ Softphone starting window SAMSUNG 2 Select Device Config tab of the Softphone Configuration window Softphone Configuration gt Option Device Config System Contig Forward Key Map Dial Rule Audio User Station Name Change Password _
68. ng an External Call ccccccsscccsseeceseeecsececeuceneuseseuseeeesenesesseesseceneesensesensesensetens 17 Making an Intercom External Call ccccccseecceeeeeeeseeeeeeseeeeeseeeeeeseeeesseeeeeseeeeesseeeeesanes 84 ANSWERING A CALL 89 Before Answering a Calll ccccccccccssececceseeecseneeeceuseecceseecseuseeseuseessageeessesesseueeessegeeesaaes 89 Answering an Intercom Call ccccccssceccssececeeseeecaeececceseecseeeeseuesesseeeesseueesssuesesseneeesas 92 Answering an External CAllicsssiibesivamractesdacessiacsencsesiahelavaiswndsesiniadatesieneuseieaiaraidnadarsinencaiedts 94 Answering an Intercom External Call cccccccccecseeeeeeeeeeeseeeeeseeeeeeseeeeeseeeeesaaeeetaneeeneas 96 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office i CONVENIENT FEATURES 99 Features Used During a Call ccccccccssscccceseeeceececceeeecseueeeceuececseuseessuseeseueeesseneeeseass 99 CAFFO ATAN eee ene eee eee ee ane eee eee ee eee eee 107 DO NOU Dist r DND iyecescsatecensecyecerer te ocece dyer pecsecexenssaieacgueciedasndeavacecenetsenxesavaceardnchesestt 111 PaO aea E E E E E E E 113 KeS A a E E 122 BOSS Secretary seser EEE ee esse nance ESERE OEE ane 125 OM Oss bet E EE E EE E E E ane A A E E naan sacs E E EE T 127 Caller ID CHECK cece ccccccesceceeeeceeeeceeeceeceseaeeeseeeeseucessaeessaeeeseeeesesessaeessaeeeseeeesensessaees 129 i MENUS 131 DIRCCIONY coesaino
69. nswering auto Answer x Station Lock Unlocked Login Info Phone Reset Absent Message EEES 6 Set the Login info of OfficeServ Softphone Login Information A System MCP IRA MCP IP Address of System 165 213 109 206 Device ID Input Device ID Password Input ID Password 32 14 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office e System MCP IP Enter the MCP IP of the OfficeServ system to which the OfficeServ Softphone will be connected e Device ID Enter the station number for the OfficeServ Softphone e Password Enter the password for the OfficeServ Softphone Device ID Dy OfficeServ Softphone Login Info Setup The login data of OfficeServ Softphone must be entered accurately in order to start the OfficeServ Softphone program Consult your system administrator if the login data is unknown 7 Click ok 8 The re login message appears Click OK Login Information Sel we Press OK to log in OK Cancel Dy CHECK A Applying Login Info After setting the login data the OfficeServ Softphone program must be restarted to apply the login data to the program OfficeServ Softphone License Check Check the license of the OfficeServ Softphone program from the OfficeServ system when you log into OfficeServ Softphone If a license error occurs you cannot log into OfficeServ Softphone proper
70. o answer a call 20 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Offices l AOM Window The AOM window displays functions of the OfficeServ system as if displaying speed dial buttons Users can use a function by clicking the corresponding button Users can display the AOM window by clicking Screen while in standby state or during a Call Click Ed at the upper right section of the window to close the AOM window cree iy e brae Items Displayed in the AOM Window ES NOTE EN Items are displayed in the AOM window according to the functions set at the OfficeServ system SAMSUNG Electronics Co Ltd 21 THINGS YOU SHOULD KNOW Using the AOM Window Users can use functions conveniently by clicking the button of the corresponding function from the AOM window 1 Click while in standby state or during a call to display the AOM window FA Select a function button from the AOM window 22 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ l Soft menu Window The Soft window displays convenient features of OfficeServ Softphone as menus Click a menu to use a specific function Soft Menu Window in a standby state The figure below is an example of a Soft window displayed by right clicking the main window while in standby state L s T REDIAL SAVE AEPEAT SPEED DIAL DIREC TORY VM MESSAGE STN MESSAGE PAGE PICKUP DIA PICKUP DNO INZOUT GROUP STATUS MSG HOL
71. o be used as a wakeup call sound 4 Click gt gt to listen to the wav file beforehand 5 Click 0K Setting a Wakeup Call Two alarms can be set in Wakeup Call If a wakeup call is set an alarm rings and a message is displayed at the set time If the ringing sound is not defined only the message appears at the set time Alarm Clock 1 Click Alarm Clock of Device Config tab window Softphone Configuration ba Option Device Config System Config Forward Key Map Dial Rule Audio ill User Station Name DOO O Change Password eee ch Alarm Wakeup Call Alarm Clock aa Skin Select Skin Ring Select Ring Tone OK Cancel 38 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Offices pos Configure the alarm function Configure Alarm Clock Alarm Clack1 Alarm Clock2 Time fam z P H 00 m Time Pm 2H 00 m Repeat once Repeat Everyday Ring C Program Files tofi Ring C Program Files tofi gt gt Search gt gt Search ER e Time Set the time of the alarm e Repeat Set the alarm interval No The alarm function is deactivated Everyday The alarm rings everyday at the set time Once The alarm rings only once at the set time e Ring Set the ringing sound of the alarm 3 Click Search to select a wave file to be used as an alarm sound 4 Click gt gt to list
72. ording Control iz alali Options Help CD Player Microphone Line Ih Aus Balance Balance Balance Balance Pd PS be oS Volume Volume Volume Volume Epi g T E apo f M Select M Select M Select Crystal WOM Audio 8 Select Exit X from Options 68 SAMSUNG Electronics Co Ltd MAKING A CALL Before Making a Call This section describes the functions used for making calls For information on each function refer to each function description section Category Intercom Call External Call Functions Making an Intercom Call Making an External call Busy Station Callback Redial Camp On Redial Connecting to an Operator Busy CO line Callback Redialing a CO line Parking Orbit Saving Phone Numbers Making a Call to the Saved Phone Number Dialing the Most Recently Called Number Making a call using the Recent Call Log Making a call using a system speed dial number Making a call using Personal directory dial number Making a Call Using a Directory Name SAMSUNG Electronics Co Ltd 69 MAKING A CALL 70 Making Calls This section describes the functions for making calls using OfficeServ Softphone This user guide describes how to make a call in the Enbloc mode by using the Send or End button Making Calls by Using the Send Speaker or End Button Click Send or Speaker to make a call Click End to end the call SAMSUNG Making Call
73. phone number from the recent call log and then click Call or double click the phone number list Making Calls by Drag and Drop Drag and drop a phone number to the main window of the Personal Directory or Call Log window by using the mouse to dial the phone number Or select a phone number from a web browser to drag and drop the phone number to the main window of OfficeServ Softphone SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office Making an Intercom Call This function allows you to make an intercom call l Making an Intercom Call Follow the steps below to make an intercom call 1 Enter the target station number while in standby state 2 Click Send The ring back tone rings 3 Speak to the recipient when the recipient answers the call 1 D Hello s Dial Mode NOTE BN When the Enbloc mode is set in OfficeServ Softphone press a phone number and click Send to make a call When the Overlap mode is set only press the phone number to make a call This user guide mainly describes cases where the dial mode is Enbloc For details on the dial mode refer to System Config tab of OfficeServ Softphone Option Settings SAMSUNG Electronics Co Ltd 73 MAKING A CALL Busy Station Callback This function allows you to call back to the station of the recipient when you make a call to a busy station 1 If a busy tone rings and the busy message
74. r will be dialed Dy Registering a Speed Dial amp For information on registering a speed dial refer to Directory of Menus SAMSUNG Electronics Co Ltd 87 MAKING A CALL l Making a Call Using a Directory Name A directory refers to an on line phonebook where extension or speed dial numbers are saved by names This function allows you to search an extension or speed dial number from the directory name list DIREC TORY L Fri 08 Oct 00 06 3214 directory dial 2 SYSTEM DIR SAMSUNG conference Screen Transfer Hold J Speaker 88 Select DIRECTORY from the Soft Menu window while in standby state Select a directory menu e g STATION DIR SYSTEM DIR from the window Enter the first letter of the name and click V or A to search the name Select the name Then select SEND from the Soft Menu window to make a call SAMSUNG Electronics Co Ltd ANSWERING A CALL Before Answering a Call This section describes functions for answering calls For information on each function refer to each function description section Answering an External call Answering an External Call Using a Night Service Bell Answering an Intercom Call Answering a Call in Auto Answer Mode Answering a Call in Page Answer Mode Functions Call pickup Group call pickup Answering a camp on call SAMSUNG Electronics Co Ltd 89
75. receipt Message Alarm Message Alarm Repeat once Debug Log I Save Log Data of UDP Packet Status Info OK Cancel 2 Select one of the basic colors or select Define Custom Colors gt gt to customize the color Custom colors TERRE TEREN ll MERTEN ERRET EGR Define Custom Colors gt gt OF Cancel 3 Click SAMSUNG Electronics Co Ltd 29 THINGS YOU SHOULD KNOW Message Alarm 1 Click Message Alarm of Option tab window Softphone Configuration Option Device Config System Config Forward Key Map Dial Rule Audio Normal Run on Windows Startup M Always on Top Beep on Ringing Call Connect Memo Screen Pops View OfficeSery News new Window News Scroll Speed Normal News Font Color Program Key Column 1 Column 7 lt Message M View Message upon receipt Message Alarm Message Alarm Repeat once Debug Log Save Log Data of UDP Packet Status Info OK Cancel x Z Select a wave file to be used as a message alarm from the default message alarms Or click Search to select another wave file Message Alarm x S Configure Message Alarm File Select the wave file to be played as the Alarm for receiving messages Message Alarm ringing way gt gt Search OK Cancel 3 Click gt gt to listen to the wav file beforeha
76. rnal call on hold Softphone ia taaa ed 2 The On hold message is displayed in the 7007 0n Hold window LASTREDIAL O REDIAL SAVE REPEAT JREPEAT e If the CO line number is registered to the M MESSAGE STN MESSAGE MESSAGE i e AOM window the button for the CO line Conference Screen Transfer Hold Speaker number blinks 3 Select Hold or the blinking button for the CO line number of the AOM window to reconnect to the call on hold 100 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ Call Transfer This function allows you to transfer an external call when the other party of the call requests connection to another party Unconditional Call Transfer 1 Click Transfer during an external call 2 Enter the station number or CO line number to be transferred 3 While the transfer bell is ringing click End i and hang up the phone to transfer the call immediately e Click Speaker or the receiver SAMSUNG Electronics Co Ltd 101 CONVENIENT FEATURES Conditional Call Transfer 1 Click Transfer during an external call 2 Enter the target station number or CO line number and wait until the other party answers the call 3 Once the party to be transferred answers the call speak to the person and click End to hang up the phone e Click Speaker or the receiver Transferring an incoming call directly to a voice mail
77. rting window SAMSUNG 2 Click Dial Rule of the Softphone Configuration window Softphone Configuration x Option Device Config System Config Forward Key Map Dial Rule Audio Q Dial Rules Area Code o2 When dialing from this location use the following rules To Access an outside line Access Code 1 jg To Access an outside line Access Code 2 jog N Makecall after remove my areacode from phone number 58 SAMSUNG Electronics Co Ltd Area Code To Access an Outside line Access Code 1 2 Makecall after remove my areacode from phone number i Audio Tab Enterprise IP Solutions OfficeServ Allows you to enter the local code of the area where Softphone is used Allows you to enter an external call number to be prefixed to all phone numbers when making a call to an external phone number by using the phone book Allows you to dial a phone number that starts with the same local code as you by deleting the local code automatically by using the phone book The Audio tab allows you to set required devices and volumes in a PC where OfficeServ Softphone is installed SAMSUNG SAMSUNG Electronics Co Ltd 59 THINGS YOU SHOULD KNOW 2 Click Audio of the Softphone Configuration window Softphone Configuration Option Device Config System Config Forward Key Map Dial Rule Auco ch Audio Config Voice Settings Playback Speaker
78. s by Using the Receiver If a skin that displays a receiver is used click and lift the receiver to make a call Click the place where the receiver should be placed and replace the receiver to end the Call SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeSe Making Calls by Using the Keyboard 1 Enter a phone number in a wait state by using the keyboard 2 Press the Enter key in the keyboard or click the Send button to make a call 3 After a call is completed press the Esc key in the keyboard or click the End button Making Calls by Using the Dial Buttons on the Numpad 1 Enter a phone number in a wait state by using the dial buttons on the numpad If the numpad window is not displayed click the Show Numpad button to display the numpad window Z Click the Send button to make a call SAMSUNG Electronics Co Ltd rV 71 MAKING A CALL 72 Making Calls by Using Recent Call Log 1 Click the Send button in a wait state to display the recent call log Recent Call Log 7A Phone Nu Name Time 3210 2004 10 06 PM 11 37 35 C 3210 2004 10 06 AM 11 00 38 3210 2004 09 23 PM 6 55 34 3210 2004 09 23 PM 2 52 11 3210 2004 09 23 PM 2 52 01 3210 2004 09 23 PM 2 49 51 3210 2004 09 23 PM 2 21 14 C 3210 2004 09 23 PM 2 21 04 3210 2004 09 23 PM 1 41 50 gt 3210 2004 09 23 AM 10 56 28 Call Save Close 2 Select a
79. ser can answer the call AOM Park 3 The user notified of the orbit number should select PARK from the AOM window and then select the corresponding orbit number to answer the parked call Call Park and Orbit NOTE Call Park allows you to park a call in a specific place so that another user can answer the call The place where a call is parked is called orbit A total of 10 orbits exist and a current call is parked in one of them Notify another user of the orbit number so that the notified user can answer the call parked in the orbit 82 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Offices Saving Phone Numbers This function allows you to save the phone number to which you have just made a call for future use OfficeServ Sonphone Fri 08 Oct 00 06 3214 Select SAVE REPEAT from the window 7007 0103003000 before terminating a call VM RECORD MUTE CROUP LISTEN e Only a phone number can be saved and the saved number is maintained in the memory until another phone number is saved l Making a Call to the Saved Phone Number This function allows you to make a call to the saved phone number SAVE REPEAT SAVE REPEAT Select SAVE REPEAT from the Soft Menu window while in standby state e Or enter the function code 1 7 and click Send A Speak to the recipient when the recipient answers the call a ie Hello kg SAMSUNG Ele
80. t Hello Ki The Page function is applicable only to external calls 118 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Offices Off Hook Page When you make a call to a station and the recipient is on the phone you can page separately This function is useful when you urgently delivers messages Note that an intercom call or transferred call is not available es 00 06 3214 1 e When a busy tone rings and the Busy Busy message is displayed after making a call click OHVA from the Soft Menu window oe H 2 Makea page 3 Once the page is completed click End Off Hook Page is not Available NOTE The off hook page function cannot be performed when the DND function is set in the station of the other party to which an off hook page will be made SAMSUNG Electronics Co Ltd 119 CONVENIENT FEATURES Rejecting Off Hook Page This function allows you to reject an off hook page and resume conversation with the other party OfficeServ Sotiphone amp Fri OS Oct 02 51 3214 1 OHVA from 3210 ANSWER WAIT EXIT SAMSUNG Conference Screen Transfer Hold Speaker Hello 120 Click EXIT from the Soft Menu window during an off hook page to end the page You can resume conversation with the other party SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office l Ending Off Hook Page This function allows you to end
81. tation when you cannot answer the calls This function allows you to reject all incoming calls when you cannot answer the calls SAMSUNG Electronics Co Ltd INTRODUCTION This function allows the user to deliver an announcement to both OfficeServ Softphone or keyphone users and external users at the same time This function allows a secretary to transfer an external call to the boss conveniently This function allows you to check the caller number and name from the main window when a call arrives 6 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office OfficeServ Softphone Setup Check the following items before installing the OfficeServ Softphone program l Preparations Prior to Installation The following items must be checked before installing the OfficeServ Softphone program Preparations Prior to Installation Check the following system requirements before installing the OfficeServ Softphone into your PC Category Specification Operating System Windows NT Server Workstation 4 0 Service Pack 5 Windows 2000 Series Professional Server and Advanced Server Windows XP Professional Recommendation Windows 2000 or higher Processor CPU Pentium 3 600 MHZ or higher Memory More than 256 Mbytes Minimum requirement more than 64 Mbytes HDD More than 300 Mbytes of free space Network Interface Card 10 100BASE T Sound Card Bi directional sound card Others Headset or microphon
82. ter the name of a new group to register the group Group Add Delete Delete D Cancel C 6 Click adda Acicl A to register the group 7 Select a group to be deleted Group Add Delete 1D Grown 3 office Group Name Addis Delete D Cancel C amp Click Delete D to delete the group 9 Click to close the Group Add Delete window Then click save s of the Group Add Delete window SAMSUNG Electronics Co Ltd 133 MENUS Speed Dial Registration NOTE RN Up to 110 speed dials from O to 99 including 00 to 09 can be registered Duplicate speed dial numbers cannot be registered A phone number can be searched by using the registered speed dial The speed dial registered in the directory is available by dialing a dial number of the Personal directory The speed dial is not available by dialing a system speed dial number Deleting Speed Dial Delete the speed dial to delete the speed dial number assigned to the Speed dial Making a Call to the Registered Speed Dial Click the last speed dial button for about two seconds by using the keyboard in enbloc mode to make a call to the registered phone number 134 SAMSUNG Electronics Co Ltd Enterprise IP Solutions Office Modifying Phone Numbers This function allows you to modify registered phone numbers 1 Select a phone number to be modified from the Personal Directory window and click Ed
83. the new password 3 Click oK Ew When you forgot your password If you forget your password enter a new password in password of Option Config gt System Config gt Login Info to register the password 34 SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ Privacy Option 1 Click Privacy Option of Device Config tab window Softphone Configuration x Option Device Config System Config Forward Key Map Dial Rule Audio i User Station Name Change Password Privacy Option Wakeup Call Alarm Clock Select Skin Select Ring Tone a Cee CS 2 Enter the password and click OK Phone Privacy Password FA Please enter the password and select OK to set privacy the phone or select Cancel to exit C Cae Entering Password for Privacy Option ES NOTE NY The password for privacy option should be entered accurately Otherwise the privacy function cannot be used SAMSUNG Electronics Co Ltd 35 THINGS YOU SHOULD KNOW 3 Click Save to configure the privacy function or click Clear to clear the privacy function Privacy Option x e Privacy option allows user to prevent others from accessing the user s profile by setting i the Password protection for the user s Personal Directory Message Box and Calling History check The Privacy option is currently Clear Select SAV
84. to a user selected from the call log e Select Delete Message to delete a call log selected from the call log To delete all recent call logs select Delete All Then a message that prompts you to delete the message will appear e Click Refresh to receive a new call log SAMSUNG Electronics Co Ltd 147 MENUS Outgoing Logs 1 Select Outgoing Logs of Call Log from the Message Call Log window B Call Log haw Recent Call oo 2 The list of the outgoing call logs will appear Received Call Log 1 Select Incoming Logs of Call Log from the Message Call Log window B Call Log E Recent Call Log po The list of the Incoming call logs will appear 148 SAMSUNG Electronics Co Ltd ANNEX USB Receiver Sound Card This annex describes the installation procedure and function of USB receiver soundcard supported by OfficeServ Softphone and describes the functional relation between the USB receiver soundcard and OfficeServ Softphone The USB receiver soundcard product supported by OfficeServ Softphone can be added or changed TMP 100 TMP 200 Installation Procedure Windows XP TMP 100 1 OfficeServ Softphone Ver1 0 0 2 or higher must be installed in advance before installing TMP 100 or TMP 200 2 After installing the OfficeServ Softphone program connect the TMP 100 or TMP 200 to the USB port of the PC 3 Once the window below appears select Install from a list or specific loc
85. to set a news scroll speed Slow Normal Fast in the Spot News window News Font Color Allows you to set a news scroll color in the Spot News window Allows you to set button layout 1 Column 2 Columns 3 Columns in the AOM window Enables a message to be displayed when the message is received Message Alarm Allows you to set a sound used for notifying message arrival Allows you to set the cycle of an alarm when a message is received Once An alarm rings only once when a message is received Every 2 Min An alarm rings every two minutes until you check a message No Tone An alarm does not ring even when a message arrives If problems occur continuously between OfficeServ Softphone and the system the exchanged messages are saved as log files Log files are created in the C Temp directory The files are later used for analyzing the problems SAMSUNG Electronics Co Ltd Enterprise IP Solutions f a i a 5 T ANF 7 ry Xf 7 Tor V a Wes WV News Font Color 1 Click News Font Color of Option tab window Softphone Configuration x Option Device Config System Config Forward Key Map Dial Rule Audio Normal I Run on Windows Startup M Always on Top Beep on Ringing l Call Connect Memo Screen Pops View OfficeSery News new Window News Scroll Speed Normal 7 News Font Color Program Key Column 1 Column A Message IV View Message upon
86. u to automatically redial the recipient This function allows you to redial up to 99 times at a specified interval The auto redial function is useful for the places e g service centers call centers where much traffic flows Fri 08 Oct 00 06 1 Select RETRY from the Soft Menu window if a busy tone rings when makin e j an external call SAMSUNG Conference Screen Transfer Hold J Speaker I 2 The system memorizes the external call number and automatically redials the number e While the system is automatically redialing the number you can hear a call connection sound and the microphone is blocked e Click End to cancel auto redial 3 Once the recipient answers the call click Send to speak to the recipient e A call is disconnected if the recipient answers the call through auto redial and the caller does not respond to the recipient within 10 seconds SAMSUNG Electronics Co Ltd 79 MAKING A CALL Busy CO line Callback This function allows you to call back when all CO lines are busy When any busy line becomes available the caller is notified through a phone ring Fri 08 Oct 00 06 3214 7007 Busy 1 Select CALLBACK from the Soft Menu window if a busy tone rings when an external caller ID is entered SAMSUNG Conference Screen Transfer Hold J Speaker 2 Click End once a confirmation tone rings 3 If a CO line becomes ava
87. us To use the message box or call history menu For detailed information refer to the Message Call Log of Menus To set a station number to which arriving calls will be transferred when you cannot answer calls or while not using the Softphone For detailed information refer to the Call Forward Tab section of OfficeServ Softphone Option Settings of Things you should know To set personal info wakeup call alarm skin and bell For detailed information refer to the Device Config Tab section of OfficeServ Softphone Option Settings of Things you should know To set various options of the system For detailed information refer to the System Config Tab section of OfficeServ Softphone Option Settings of Things you should know To set general options of the OfficeServ Softphone program For detailed information refer to the Option Tab section of OfficeServ Softphone Option Settings of Things you should know To close the OfficeServ Softphone program SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeServ OfficeServ Softphone Option Settings Option Tab The Option tab allows you to set regular options required for using OfficeServ Softphone 1 Click Option Config icon F in the OfficeServ Softphone starting window SAMSUNG 2 Select Option tab of the Softphone Configuration window Softphone Configuration
88. vide a caller ID Caller ID Display Setting NOTE Ei For information on the setting the display type of the caller ID refer to the System Config tab of OfficeServ Softphone Option Settings in Things You Should Know l Saving Caller IDs This function allows you to save the caller ID when a call is connected Fri 08 Oct 00 06 3214 If the caller ID is displayed when a call is 7007 0103003000 connected select SAVE REPEAT from the Soft Menu window ACCOUNT M RECORD Saving Caller IDs NOTE N Only one caller ID can be saved and is saved until another caller ID is saved If another caller ID is saved the previously saved caller ID will be deleted SAMSUNG Electronics Co Ltd 129 CONVENIENT FEATURES Making a Call to Saved Caller ID This function allows you to make a call to the saved caller ID Enter a function code 1 gt 7 and click Send to make a call to the saved caller ID Saving Caller ID as Speed Dial This function allows you to save the displayed caller ID as a personal speed dial A single Softphone user can save up to 50 personal speed dials OfficeServ Softphone Fri 08 Oct 00 06 TA IGS Click SAVE STORE from the window to save the displayed caller ID as a speed CROUP LISTEN dial a e The speed dial number where the caller ID Conference Screen Transfer Hold Speaker is saved is displayed in the window 130 SAM
89. window in a standby state e Or enter the function code for page 55 and click Send 2 Click and make a page once a ring tone rings 3 Once the page is completed click End SAMSUNG Electronics Co Ltd 115 CONVENIENT FEATURES Meet Me Page This function allows you to contact a person who should be answering a transferred call 116 by making a page MEET ME PAGE Fri 08 Oct 02 30 3214 please click ANSWER WAIT ANSWER WAIT SAMSUNG Conference Screen Transfer Hold Speaker Hello Select MEET ME PAGE from the Soft Menu window in a standby state e Or enter the function code for meet me page 54 and click Send Enter a paging area between 0 and 9 and tell the person who should be answering a transferred call to enter 5 and 6 If the Please click ANSWER WAIT message is displayed in the window click ANSWER WAIT from the Soft Menu window If the Please wait until the recipient responds message is displayed in the Soft Menu window wait until the person enters the function code for page answer 5 gt 6 If the code is entered the person will automatically be available for answering the transferred call SAMSUNG Electronics Co Ltd Enterprise IP Solutions OfficeSer i Page After Camping On This function allows you to hold the current call and make a page to transfer an external call to another user This
90. y Map Dial Rule Audio amp Call Forwarding Disable C Always BUSY No Answer C BUSY f No Answer C DND Follow Me 50 SAMSUNG Electronics Co Ltd Preference Option _ BUSY No Answer BUSY No Answer Follow Me 3 Select a call forwarding type Enterprise IP Solutions Office Description Allows you to release call forwarding Allows you to enter a station number to which all incoming calls will be transferred Allows you to enter a station number to which an incoming call will be transferred when you are on the phone Allows you to enter a station number to which an incoming call will be transferred when you cannot answer the call Allows you to enter a station number to which an incoming call will be transferred when you are on the phone or cannot answer the call Allows you to enter a station number to which an incoming call will be transferred when you do not want to answer the call If another Softphone or phone user sets call forwarding in Softphone of the user the phone number of the user will be displayed Softphone Configuration amp Call Forwarding Option Device Config System Config Forward Key Map Dial Rule Audio x Disable Always 0 C BusY _ ssid C No Answer neee BUSY No Answer C DND o Follow Me OK Cancel SAMSUNG Electronics Co Ltd 51 THINGS YOU SHOULD KNOW

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